My Client is urgently recruiting for a versatile IT professional with strong experience across networking, systems administration, and customer support. This role requires a hands-on individual capable of managing end-to-end infrastructure, from network configuration and security to server deployment and troubleshooting. Key Responsibilities: Configure, maintain, and troubleshoot network infrastructure (switches, routers, VLANs, etc.) Install and manage firewalls, ensuring security best practices are followed Deploy and administer virtual environments using VMware ESXi Build, configure, and support Windows desktop environments Install, configure, and maintain Windows Server systems Diagnose and resolve network, hardware, and operating system issues Monitor system performance and ensure high availability of IT services Provide technical support to customers, both remotely and on-site Communicate effectively with clients to understand and resolve technical issues Key Skills & Experience: Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with firewall configuration and network security Hands-on experience with VMware ESXi or similar virtualization platforms Solid understanding of Windows OS (desktop and server) Excellent troubleshooting and problem-solving skills Ability to manage multiple tasks and work independently Strong customer-facing and communication skills Desirable: Experience with backup solutions and disaster recovery Familiarity with cloud platforms (e.g., Azure, AWS) Relevant certifications (e.g., Microsoft, VMware, Cisco) Personal Attributes: Proactive and adaptable Customer-focused mindset Strong attention to detail Ability to work under pressure and meet deadlines This role will be 2/3 days on site in Farnborough, the rest from home, if you feel you have the skills and experience, please send an up to date CV for an immediate response for more information on a fantastic opportunity with a great Client.
Apr 27, 2026
Full time
My Client is urgently recruiting for a versatile IT professional with strong experience across networking, systems administration, and customer support. This role requires a hands-on individual capable of managing end-to-end infrastructure, from network configuration and security to server deployment and troubleshooting. Key Responsibilities: Configure, maintain, and troubleshoot network infrastructure (switches, routers, VLANs, etc.) Install and manage firewalls, ensuring security best practices are followed Deploy and administer virtual environments using VMware ESXi Build, configure, and support Windows desktop environments Install, configure, and maintain Windows Server systems Diagnose and resolve network, hardware, and operating system issues Monitor system performance and ensure high availability of IT services Provide technical support to customers, both remotely and on-site Communicate effectively with clients to understand and resolve technical issues Key Skills & Experience: Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with firewall configuration and network security Hands-on experience with VMware ESXi or similar virtualization platforms Solid understanding of Windows OS (desktop and server) Excellent troubleshooting and problem-solving skills Ability to manage multiple tasks and work independently Strong customer-facing and communication skills Desirable: Experience with backup solutions and disaster recovery Familiarity with cloud platforms (e.g., Azure, AWS) Relevant certifications (e.g., Microsoft, VMware, Cisco) Personal Attributes: Proactive and adaptable Customer-focused mindset Strong attention to detail Ability to work under pressure and meet deadlines This role will be 2/3 days on site in Farnborough, the rest from home, if you feel you have the skills and experience, please send an up to date CV for an immediate response for more information on a fantastic opportunity with a great Client.
Telent Technology Services Limited
City, Birmingham
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Apr 26, 2026
Full time
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
IT System Engineer - (Patch Management) Location: London - E16, UK (Hybrid - Office, Customer Sites & Remote) Employment Type: Full-Time Reports To: Lead System Engineer Role Overview We are seeking a skilled and proactive IT System Engineer to join our London-based infrastructure team. The successful candidate will be responsible for the delivery of patch management services and the hands-on installation of updates, upgrades, patches, and hotfixes across enterprise environments. This role is both customer-facing and internally focused, requiring work at our London office, remote support, and on-site visits to Network Rail & TfL customer locations across Greater London and surrounding areas. The position requires strong technical capability, excellent documentation skills, and a professional approach when operating within client environments. Key Responsibilities Patch & Update Management - Plan, test, schedule and deploy patches, updates, service packs, upgrades, and hotfixes. - Manage structured patch cycles (monthly, emergency, zero-day response). - Perform pre-deployment testing and post-implementation testing & validation. - Maintain patch compliance reporting and remediation tracking. - Ensure minimal disruption to production systems. OS Infrastructure - Updates to various Linux distributions, Ubuntu, Debian, Red Hat etc. - Updates to Windows Server (2016/2019/2022) & Windows 10/11 environments. - Configure and administer WSUS. Network & Security Infrastructure - Deploy firmware updates and patches for: - Cisco routers and switches - Cisco firewalls - Juniper firewalls - Perform configuration backups and validation before changes. - Assist with vulnerability remediation and security audits. Virtualisation - Manage patching and lifecycle updates for VMware environments. - Maintain and upgrade VMware ESXi hosts and vCenter. - Ensure VM availability during maintenance cycles. Customer Engagement - Deliver on-site patching and maintenance at customer locations. - Provide clear communication before, during, and after maintenance windows. - Produce change documentation and implementation reports. - Work within ITIL change control processes. Required Skills & Experience Essential - 5+ years' experience in infrastructure or systems engineering roles. - Experience delivering structured patch management processes. - Knowledge of change management and maintenance windows. - Excellent troubleshooting and root-cause analysis skills. - Strong hands-on experience with some, or all of the following: - Windows Server & Windows Workstation environments - Linux Operating Systems - WSUS administration - Cisco rout ers & switches - Cisco and Juniper firewalls - VMware vSphere ( ESXi, vCenter, vLCM) - HPE & Dell server firmware Desirable - Familiarity with backup solutions. - Exposure to automation (PowerShell scripting). - ITIL Foundation certification. - Vendor certifications (Microsoft, Cisco, VMware, Juniper). - Experience working within Network Rail or Transport for London industry sectors. Personal Attributes - Professional and customer focused. - Highly organised with strong documentation skills. - Comfortable working out-of-hours during maintenance windows. - Strong communication skills (written and verbal). Working Conditions - Hybrid working model (London office, remote, and customer sites). - Occasional evening or night work during planned maintenance windows. - Travel within Greater London and surrounding areas. What We Offer - Competitive London-based salary. - Company pension scheme. - 26 days Holiday plus Bank Holidays - Employee portal - Professional development and certification support. - Exposure to diverse enterprise customer environments. - Opportunity to work across multi-vendor infrastructure technologies.
Apr 24, 2026
Full time
IT System Engineer - (Patch Management) Location: London - E16, UK (Hybrid - Office, Customer Sites & Remote) Employment Type: Full-Time Reports To: Lead System Engineer Role Overview We are seeking a skilled and proactive IT System Engineer to join our London-based infrastructure team. The successful candidate will be responsible for the delivery of patch management services and the hands-on installation of updates, upgrades, patches, and hotfixes across enterprise environments. This role is both customer-facing and internally focused, requiring work at our London office, remote support, and on-site visits to Network Rail & TfL customer locations across Greater London and surrounding areas. The position requires strong technical capability, excellent documentation skills, and a professional approach when operating within client environments. Key Responsibilities Patch & Update Management - Plan, test, schedule and deploy patches, updates, service packs, upgrades, and hotfixes. - Manage structured patch cycles (monthly, emergency, zero-day response). - Perform pre-deployment testing and post-implementation testing & validation. - Maintain patch compliance reporting and remediation tracking. - Ensure minimal disruption to production systems. OS Infrastructure - Updates to various Linux distributions, Ubuntu, Debian, Red Hat etc. - Updates to Windows Server (2016/2019/2022) & Windows 10/11 environments. - Configure and administer WSUS. Network & Security Infrastructure - Deploy firmware updates and patches for: - Cisco routers and switches - Cisco firewalls - Juniper firewalls - Perform configuration backups and validation before changes. - Assist with vulnerability remediation and security audits. Virtualisation - Manage patching and lifecycle updates for VMware environments. - Maintain and upgrade VMware ESXi hosts and vCenter. - Ensure VM availability during maintenance cycles. Customer Engagement - Deliver on-site patching and maintenance at customer locations. - Provide clear communication before, during, and after maintenance windows. - Produce change documentation and implementation reports. - Work within ITIL change control processes. Required Skills & Experience Essential - 5+ years' experience in infrastructure or systems engineering roles. - Experience delivering structured patch management processes. - Knowledge of change management and maintenance windows. - Excellent troubleshooting and root-cause analysis skills. - Strong hands-on experience with some, or all of the following: - Windows Server & Windows Workstation environments - Linux Operating Systems - WSUS administration - Cisco rout ers & switches - Cisco and Juniper firewalls - VMware vSphere ( ESXi, vCenter, vLCM) - HPE & Dell server firmware Desirable - Familiarity with backup solutions. - Exposure to automation (PowerShell scripting). - ITIL Foundation certification. - Vendor certifications (Microsoft, Cisco, VMware, Juniper). - Experience working within Network Rail or Transport for London industry sectors. Personal Attributes - Professional and customer focused. - Highly organised with strong documentation skills. - Comfortable working out-of-hours during maintenance windows. - Strong communication skills (written and verbal). Working Conditions - Hybrid working model (London office, remote, and customer sites). - Occasional evening or night work during planned maintenance windows. - Travel within Greater London and surrounding areas. What We Offer - Competitive London-based salary. - Company pension scheme. - 26 days Holiday plus Bank Holidays - Employee portal - Professional development and certification support. - Exposure to diverse enterprise customer environments. - Opportunity to work across multi-vendor infrastructure technologies.
We are a growing Cisco Partner looking to expand our technical team with an experienced Network Solution Architect. This is a great opportunity to join a collaborative environment where you'll work across the full project life cycle - from pre-sales through to design and delivery - supporting a range of enterprise customers. The Role You'll play a key role in designing and delivering modern networking solutions, while also supporting customer engagements and pre-sales activities. Your responsibilities will include: Contributing to network pre-sales activities (approximately 10%) Producing High-Level Designs (HLDs) and Low-Level Designs (LLDs) Delivering network implementations and deployments Attending customer site visits when required Acting as a trusted advisor to customers, providing technical guidance and best practice About You We're looking for a technically strong, customer-focused engineer with experience across enterprise networking environments. You'll bring: CCNP or CCIE-level expertise in Enterprise Networking Cisco Software-Defined Access (SDA), Cisco DNA Center, Cisco ACI Exposure to Juniper Mist Experience with Palo Alto Firewalls Strong understanding of SD-WAN technologies Confidence working in customer-facing environments What We Offer Fully remote working with flexibility Competitive salary up to £75,000 £5,000 car allowance The opportunity to work on cutting-edge networking technologies within a Cisco-focused environment
Apr 24, 2026
Full time
We are a growing Cisco Partner looking to expand our technical team with an experienced Network Solution Architect. This is a great opportunity to join a collaborative environment where you'll work across the full project life cycle - from pre-sales through to design and delivery - supporting a range of enterprise customers. The Role You'll play a key role in designing and delivering modern networking solutions, while also supporting customer engagements and pre-sales activities. Your responsibilities will include: Contributing to network pre-sales activities (approximately 10%) Producing High-Level Designs (HLDs) and Low-Level Designs (LLDs) Delivering network implementations and deployments Attending customer site visits when required Acting as a trusted advisor to customers, providing technical guidance and best practice About You We're looking for a technically strong, customer-focused engineer with experience across enterprise networking environments. You'll bring: CCNP or CCIE-level expertise in Enterprise Networking Cisco Software-Defined Access (SDA), Cisco DNA Center, Cisco ACI Exposure to Juniper Mist Experience with Palo Alto Firewalls Strong understanding of SD-WAN technologies Confidence working in customer-facing environments What We Offer Fully remote working with flexibility Competitive salary up to £75,000 £5,000 car allowance The opportunity to work on cutting-edge networking technologies within a Cisco-focused environment
Focus Group Home Based (Leeds) with frequent travel across the Leeds/Yorkshire area Up to £35,000 + Van + Overtime & On-Call Allowances (circa £8-10k) If you're the kind of engineer who gets bored sitting at a desk - this one's for you. Focus Group is a £300m-revenue, Hg Capital-backed technology business serving 30,000 SME customers across the UK. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground. The Role Based from home in the Leeds area, you'll be the face of Focus Group across the Yorkshire region - visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business. No two days are the same. That's the point. What You'll Be Doing Installing and configuring IT solutions across Windows, Azure, networking, and telephony Delivering onsite and remote support for SME to enterprise customers across the South West Leading fault resolution for time critical hardware and service failures Playing a key role in multi-technology, multi-site project delivery Auditing and documenting client infrastructure with precision Collaborating with Project Managers, Service Desk, and 3rd Line Engineers What We're Looking For Solid hands on experience in IT support or delivery Strong Microsoft stack knowledge - Windows Desktop, Windows Server, M365 Experience with cloud technologies - Azure, Intune, SharePoint Networking fundamentals - firewalls, routers, switches, wireless A troubleshooter at heart - tenacious, solution focused, loves a challenge Full UK driving licence (essential) Bonus Points For Previous MSP experience Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba) What You'll Get Up to £35,000 base salary Company van provided Overtime and on-call allowances Clear progression routes - Team Leader, Solutions Engineer and beyond The backing of a $1bn technology business with real momentum Why Focus Group? We're not a business standing still. We're scaling, acquiring, and investing in AI to redefine what great managed services look like. Our engineers are at the heart of that - trusted, technically stretched, and given the tools to do their best work. If you're a self starter who thrives on variety, loves solving real problems, and wants to grow with a business that's going places - we'd love to hear from you. Home based - Leeds area Regular travel across the Yorkshire
Apr 24, 2026
Full time
Focus Group Home Based (Leeds) with frequent travel across the Leeds/Yorkshire area Up to £35,000 + Van + Overtime & On-Call Allowances (circa £8-10k) If you're the kind of engineer who gets bored sitting at a desk - this one's for you. Focus Group is a £300m-revenue, Hg Capital-backed technology business serving 30,000 SME customers across the UK. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground. The Role Based from home in the Leeds area, you'll be the face of Focus Group across the Yorkshire region - visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business. No two days are the same. That's the point. What You'll Be Doing Installing and configuring IT solutions across Windows, Azure, networking, and telephony Delivering onsite and remote support for SME to enterprise customers across the South West Leading fault resolution for time critical hardware and service failures Playing a key role in multi-technology, multi-site project delivery Auditing and documenting client infrastructure with precision Collaborating with Project Managers, Service Desk, and 3rd Line Engineers What We're Looking For Solid hands on experience in IT support or delivery Strong Microsoft stack knowledge - Windows Desktop, Windows Server, M365 Experience with cloud technologies - Azure, Intune, SharePoint Networking fundamentals - firewalls, routers, switches, wireless A troubleshooter at heart - tenacious, solution focused, loves a challenge Full UK driving licence (essential) Bonus Points For Previous MSP experience Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba) What You'll Get Up to £35,000 base salary Company van provided Overtime and on-call allowances Clear progression routes - Team Leader, Solutions Engineer and beyond The backing of a $1bn technology business with real momentum Why Focus Group? We're not a business standing still. We're scaling, acquiring, and investing in AI to redefine what great managed services look like. Our engineers are at the heart of that - trusted, technically stretched, and given the tools to do their best work. If you're a self starter who thrives on variety, loves solving real problems, and wants to grow with a business that's going places - we'd love to hear from you. Home based - Leeds area Regular travel across the Yorkshire
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
Sep 22, 2025
Full time
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
