Interim Head of Audit, Risk & Assurance 3-6 month contract 700 - 800 per day (Inside IR35) Local Authority Hybrid working arrangements, 2 days a week on site (London) About the client We are seeking an experienced interim Head of Financial Assurance to lead Internal Audit, Risk, Insurance and Counter Fraud for a local authority in the London area. Accountabilities As a key member of the senior finance leadership team, you will: Lead and develop a high-performing audit, risk, and insurance function Strengthen governance, assurance, and enterprise risk management frameworks Act as a trusted advisor to senior leadership and elected members Drive continuous improvement, quality, and value for money across services Shape and deliver a modern, forward-looking assurance strategy Candidate Requirements (Essential) We are looking for a credible and strategic leader who brings: A relevant degree or equivalent professional experience A recognised qualification (e.g. CCAB, MIIA/CIIA, IRM, CII or equivalent) Significant senior leadership experience in audit, risk, or insurance Strong understanding of governance within large, regulated organisations Excellent stakeholder management skills, with the ability to influence at senior levels Campaign Timeline This is an urgent post and is open until filled. Equality & Diversity Statement Morgan Law shall not discriminate unlawfully when deciding which candidate/temporary worker is submitted for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. Morgan Law will ensure that each candidate is assessed only in accordance with the candidate's merits, qualifications and abilities to perform the relevant duties required by the particular vacancy.
Apr 24, 2026
Contractor
Interim Head of Audit, Risk & Assurance 3-6 month contract 700 - 800 per day (Inside IR35) Local Authority Hybrid working arrangements, 2 days a week on site (London) About the client We are seeking an experienced interim Head of Financial Assurance to lead Internal Audit, Risk, Insurance and Counter Fraud for a local authority in the London area. Accountabilities As a key member of the senior finance leadership team, you will: Lead and develop a high-performing audit, risk, and insurance function Strengthen governance, assurance, and enterprise risk management frameworks Act as a trusted advisor to senior leadership and elected members Drive continuous improvement, quality, and value for money across services Shape and deliver a modern, forward-looking assurance strategy Candidate Requirements (Essential) We are looking for a credible and strategic leader who brings: A relevant degree or equivalent professional experience A recognised qualification (e.g. CCAB, MIIA/CIIA, IRM, CII or equivalent) Significant senior leadership experience in audit, risk, or insurance Strong understanding of governance within large, regulated organisations Excellent stakeholder management skills, with the ability to influence at senior levels Campaign Timeline This is an urgent post and is open until filled. Equality & Diversity Statement Morgan Law shall not discriminate unlawfully when deciding which candidate/temporary worker is submitted for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. Morgan Law will ensure that each candidate is assessed only in accordance with the candidate's merits, qualifications and abilities to perform the relevant duties required by the particular vacancy.
Head of Operations London - Hybrid Permanent Competitive Salary + Benefits Package An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level. This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation s growth ambitions. Key Responsibilities: Lead and deliver the overall operations and technology strategy aligned to business objectives Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance Drive operational resilience, business continuity, and disaster recovery frameworks Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements Lead fraud prevention and transaction monitoring activities Own supplier and outsourcing relationships, ensuring performance and compliance Deliver large-scale transformation and systems integration programmes Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty) Provide strategic insight and reporting at Executive Committee level Build, lead, and develop high-performing multidisciplinary teams About You: Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution Strong knowledge of banking operations, payments, KYC/AML, and customer servicing Deep understanding of UK regulatory requirements including operational resilience frameworks Track record of delivering operational transformation and technology change Experienced in managing third-party providers and complex supplier landscapes Confident influencing at Board and regulator level Strategic thinker with a hands-on, delivery-focused approach Why Apply? This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level. Apply using the links provided for consideration. Head of Operations / Technology / Cyber Security / Payment / Payments / Digital Banking / Digital Transformation / FCA / PRA / Bank / Banking / Building Society / FS / Financial Services / Permanent
Apr 23, 2026
Full time
Head of Operations London - Hybrid Permanent Competitive Salary + Benefits Package An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level. This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation s growth ambitions. Key Responsibilities: Lead and deliver the overall operations and technology strategy aligned to business objectives Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance Drive operational resilience, business continuity, and disaster recovery frameworks Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements Lead fraud prevention and transaction monitoring activities Own supplier and outsourcing relationships, ensuring performance and compliance Deliver large-scale transformation and systems integration programmes Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty) Provide strategic insight and reporting at Executive Committee level Build, lead, and develop high-performing multidisciplinary teams About You: Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution Strong knowledge of banking operations, payments, KYC/AML, and customer servicing Deep understanding of UK regulatory requirements including operational resilience frameworks Track record of delivering operational transformation and technology change Experienced in managing third-party providers and complex supplier landscapes Confident influencing at Board and regulator level Strategic thinker with a hands-on, delivery-focused approach Why Apply? This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level. Apply using the links provided for consideration. Head of Operations / Technology / Cyber Security / Payment / Payments / Digital Banking / Digital Transformation / FCA / PRA / Bank / Banking / Building Society / FS / Financial Services / Permanent
Job Title Policy and Campaigns Advisor Contract type Permanent, full-time (with probation period) we will consider applicants looking for a 4 day per week role. Location Remote, UK based Salary £52,000 per annum, pro rata Benefits 25 days annual leave per annum, pro rata plus UK public and bank holidays (pro rata) Office closure for a week in December and August Annual leave allocation increases annually by one day (up to a maximum of five days) 10% employer pension contribution Other standard Foxglove benefits Application deadline 24 April 2026 About us Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet - and when governments use technology to oppress, exclude or discriminate - we litigate and campaign to fix it. Big Tech companies have become so large - gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data - that they're now more powerful than many states. The harmful effects of this concentration of power are everywhere - threats to our democracy, to our privacy, decimated workers' rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We've launched landmark cases seeking structural changes to big tech's harmful business models , supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama - winning world-first judgements. We're urging competition regulators worldwide to stop Google's theft of independent news . We've filed the UK's first legal challenge to a data centre permission decision , forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm , helped make grading fair for UK A level students and challenged the Department of Work and Pension's use of an algorithm unfairly flagging disabled people for benefit fraud investigations. We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech. The role Foxglove is seeking a Policy and Campaigns Advisor to support our direct engagement with parliamentarians, government and regulators. This role would sit within our advocacy and communications team, which works towards stronger accountability for Big Tech, and an end to states' misuse of algorithms and AI. We want people in power to put an end to tech abuses that negatively impact our lives. But we're up against an army of Big Tech lobbyists, working to shield their industry - and its vast profits - from any form of restraint. That's why we need to ensure that the public, and our representatives in government and politics, are armed with the facts and knowledge they need to stand up to Big Tech billionaires. We're looking for someone with significant experience working with parliament, government and/or regulators, who can help us identify which policy agendas we need to engage with to make tech fair for everyone. The Policy and Campaigns Advisor will not only identify these areas but act to implement the strategy they help devise - taking a hands-on and energetic approach. As part of a small and flexible team, you will also be expected to contribute to our wider areas of work as needed, across communications, advocacy and supporter campaigns. Job Description Monitoring relevant developments in parliament, such as the passage of legislation and regulation, or committee inquiries, and identifying and advising on where Foxglove can usefully engage Identifying key policy areas where Foxglove should be contributing; and recommending and implementing approaches in order to do so Coordinating and drafting submissions to relevant inquiries and consultations from parliament, government and regulators Regularly engaging with parliamentarians and policymakers to ensure they have access to Foxglove's experience and expertise Identifying and advising on how we can most effectively engage with government(s) and regulators to deliver Foxglove's aim of making tech fair for everyone Working with the wider advocacy and communications team to identify potential stories, campaigning and supporter engagement opportunities Managing our engagement with civil society partners and coalitions on policy issues Frequent London-based meetings several times a month Occasional UK and international travel Person specification At least five years' experience in one or more of the following: UK government, Parliament or politics UK advocacy, policy or campaigning roles European Parliament or EU institutions Advocacy, policy or campaigning roles facing EU institutions Strong understanding of the UK policy and political environment, and how it relates to Foxglove's work Understanding of the EU policy and political environment, and how it relates to Foxglove's work (desirable) A clear, creative, confident and concise verbal and written communicator Ability to deliver high quality work on deadline Strong ability to prioritise and manage competing demands on time Ability to rapidly build understanding of emerging policy and legislative issues, and identify and undertake opportunities for engagement A commitment to Foxglove's work and its objectives Ability to sensitively support vulnerable individuals and handle confidential issues A self-starter / able to work independently Flexible and conscientious approach UK based Right to work in the UK How to apply Please make your application via Applied at the link provided in this advert, answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in early May for selected candidates. All applications are reviewed by a Foxglove member of staff. We do not use automated systems to select which candidates proceed through the recruitment process. The only way in which we will use generative AI is as a comparison, to assess whether applications may have been AI generated. We do not otherwise use AI to process applications, and would request that candidates do not use generative AI to draft theirs. Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on the Foxglove website. If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us: . If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on the Foxglove website.
Apr 23, 2026
Full time
Job Title Policy and Campaigns Advisor Contract type Permanent, full-time (with probation period) we will consider applicants looking for a 4 day per week role. Location Remote, UK based Salary £52,000 per annum, pro rata Benefits 25 days annual leave per annum, pro rata plus UK public and bank holidays (pro rata) Office closure for a week in December and August Annual leave allocation increases annually by one day (up to a maximum of five days) 10% employer pension contribution Other standard Foxglove benefits Application deadline 24 April 2026 About us Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet - and when governments use technology to oppress, exclude or discriminate - we litigate and campaign to fix it. Big Tech companies have become so large - gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data - that they're now more powerful than many states. The harmful effects of this concentration of power are everywhere - threats to our democracy, to our privacy, decimated workers' rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We've launched landmark cases seeking structural changes to big tech's harmful business models , supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama - winning world-first judgements. We're urging competition regulators worldwide to stop Google's theft of independent news . We've filed the UK's first legal challenge to a data centre permission decision , forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm , helped make grading fair for UK A level students and challenged the Department of Work and Pension's use of an algorithm unfairly flagging disabled people for benefit fraud investigations. We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech. The role Foxglove is seeking a Policy and Campaigns Advisor to support our direct engagement with parliamentarians, government and regulators. This role would sit within our advocacy and communications team, which works towards stronger accountability for Big Tech, and an end to states' misuse of algorithms and AI. We want people in power to put an end to tech abuses that negatively impact our lives. But we're up against an army of Big Tech lobbyists, working to shield their industry - and its vast profits - from any form of restraint. That's why we need to ensure that the public, and our representatives in government and politics, are armed with the facts and knowledge they need to stand up to Big Tech billionaires. We're looking for someone with significant experience working with parliament, government and/or regulators, who can help us identify which policy agendas we need to engage with to make tech fair for everyone. The Policy and Campaigns Advisor will not only identify these areas but act to implement the strategy they help devise - taking a hands-on and energetic approach. As part of a small and flexible team, you will also be expected to contribute to our wider areas of work as needed, across communications, advocacy and supporter campaigns. Job Description Monitoring relevant developments in parliament, such as the passage of legislation and regulation, or committee inquiries, and identifying and advising on where Foxglove can usefully engage Identifying key policy areas where Foxglove should be contributing; and recommending and implementing approaches in order to do so Coordinating and drafting submissions to relevant inquiries and consultations from parliament, government and regulators Regularly engaging with parliamentarians and policymakers to ensure they have access to Foxglove's experience and expertise Identifying and advising on how we can most effectively engage with government(s) and regulators to deliver Foxglove's aim of making tech fair for everyone Working with the wider advocacy and communications team to identify potential stories, campaigning and supporter engagement opportunities Managing our engagement with civil society partners and coalitions on policy issues Frequent London-based meetings several times a month Occasional UK and international travel Person specification At least five years' experience in one or more of the following: UK government, Parliament or politics UK advocacy, policy or campaigning roles European Parliament or EU institutions Advocacy, policy or campaigning roles facing EU institutions Strong understanding of the UK policy and political environment, and how it relates to Foxglove's work Understanding of the EU policy and political environment, and how it relates to Foxglove's work (desirable) A clear, creative, confident and concise verbal and written communicator Ability to deliver high quality work on deadline Strong ability to prioritise and manage competing demands on time Ability to rapidly build understanding of emerging policy and legislative issues, and identify and undertake opportunities for engagement A commitment to Foxglove's work and its objectives Ability to sensitively support vulnerable individuals and handle confidential issues A self-starter / able to work independently Flexible and conscientious approach UK based Right to work in the UK How to apply Please make your application via Applied at the link provided in this advert, answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in early May for selected candidates. All applications are reviewed by a Foxglove member of staff. We do not use automated systems to select which candidates proceed through the recruitment process. The only way in which we will use generative AI is as a comparison, to assess whether applications may have been AI generated. We do not otherwise use AI to process applications, and would request that candidates do not use generative AI to draft theirs. Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on the Foxglove website. If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us: . If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on the Foxglove website.
Senior Vice President of Software Engineering page is loaded Senior Vice President of Software Engineeringremote type: Hybridlocations: UK-London-Chiswick Bldg 5 Floor 4time type: Full timeposted on: Posted 4 Days Agojob requisition id: R321290 iGaming: If it's iGaming, we know a thing or two. At Light & Wonder, It's all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers. Position Summary Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company's Infinity platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit Light & Wonder's iGaming division operates the industry's largest digital gaming aggregation network, delivering 3,500+ games to operators across 100+ jurisdictions worldwide. Following record Q3 2025 performance with 16% revenue growth and expanding market share, we're accelerating our technology transformation.As Senior Vice President of Software Engineering , reporting to the Chief Technology Officer, you'll lead the engineering vision powering our Infinity platform. You'll build and inspire a 200+ person engineering organization globally, establishing technical strategy, architecture standards, and the innovation roadmap that enables platform scale, regulatory expansion, and the player experiences millions love.The iGaming industry demands rapid technological evolution within stringent regulatory oversight-requiring a leader who combines strategic vision with operational excellence, deep technical expertise with business acumen, and bold innovation with proven execution. Candidate Profile The Senior Vice President of Software Engineering should be a visionary technology leader who inspires talented teams while delivering operational excellence in a highly regulated, 24/7 global environment. This leader will bring strategic thinking and P&L discipline, partnering with the CTO and business leaders to drive innovation and execution. They must be an exceptional people leader with proven experience in platform modernization and championing AI adoption across products and engineering operations. Setting Strategy Defines 3-year roadmap aligned with business objectives. Articulates clear vision for platform evolution, AI integration, and architectural modernization. Champions embedding AI/ML into platform capabilities-personalization, fraud detection, responsible gaming monitoring, and predictive analytics. Transforms engineering operations through AI-assisted development, intelligent testing, automated code review, and productivity tools. Establishes engineering standards, technology choices, and architectural principles enabling scale, reliability, security, and velocity. Ensures architectures enable compliance across 100+ jurisdictions with flexible systems adapting to evolving regulations. Executing for Results Translates strategy into execution through clear goals, metrics, and accountability. Manages organization through 6-10 senior leaders ensuring predictable delivery. Owns 24/7 operations for high-scale, low-latency systems serving millions of users globally. Implements SRE practices and incident management. Drives adoption of AI tools that amplify engineering productivity and platform capabilities. Establishes engineering metrics across delivery velocity, system performance, technical debt, team health, and business impact. Engages directly with customers and operators on technical sales support, platform integrations, and critical issue resolution. Collaborates with Product, Legal, Compliance, Finance, Marketing, and Sales to enable business success. Leading Teams, Building Relationships and Using Influence Builds, inspires, and develops diverse teams that attract top talent and achieve exceptional results. Creates inclusive culture where engineers thrive. Establishes compelling vision attracting senior leaders, domain experts, and exceptional contributors. Proven track record hiring and curating talent at scale. Coaches senior leaders, creating succession depth and career pathways. Invests in continuous learning and skill development. Embodies Light & Wonder's "Creators" culture and "never settle" mindset. Fosters ownership, accountability, and excellence. Qualifications Knowledge and Experience 15+ years software engineering experience with 10+ years leading teams of 100+ engineers. VP/SVP-level track record scaling organizations and delivering business impact through technology. Deep expertise building high-scale distributed systems, SaaS platforms, or aggregation platforms serving millions of users with mission-critical uptime requirements. Expert in cloud-native architecture, microservices, and real-time systems. Experience in highly regulated environments-gaming, fintech, or similar industries requiring multi-jurisdictional compliance and regulatory certification is preferred. Experience managing distributed teams across geographies and time zones, building hybrid/remote cultures, and maintaining 24/7 operational excellence. Strong P&L understanding with ability to optimize technology spend, demonstrate ROI, and communicate strategy to board-level audiences. Characteristics Experience working at highest organizational levels. Translates complex technology into compelling business narratives. Envisions where technology and iGaming are headed. Makes decisive calls with incomplete information. Possesses courage to challenge constructively. Operates with transparency and accountability. Builds trust through consistent ethical behavior in regulated gaming environment. Thrives in fast-paced, high-pressure environments. Maintains composure during incidents, learning and adapting quickly. Additional Information Competitive benefits, an open and supportive environment as well as a modern and exciting workplace. The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow. Exciting projects with opportunities for creating positive change to our game engineering ecosystem.And if that is not enough; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career .
Apr 22, 2026
Full time
Senior Vice President of Software Engineering page is loaded Senior Vice President of Software Engineeringremote type: Hybridlocations: UK-London-Chiswick Bldg 5 Floor 4time type: Full timeposted on: Posted 4 Days Agojob requisition id: R321290 iGaming: If it's iGaming, we know a thing or two. At Light & Wonder, It's all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers. Position Summary Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company's Infinity platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit Light & Wonder's iGaming division operates the industry's largest digital gaming aggregation network, delivering 3,500+ games to operators across 100+ jurisdictions worldwide. Following record Q3 2025 performance with 16% revenue growth and expanding market share, we're accelerating our technology transformation.As Senior Vice President of Software Engineering , reporting to the Chief Technology Officer, you'll lead the engineering vision powering our Infinity platform. You'll build and inspire a 200+ person engineering organization globally, establishing technical strategy, architecture standards, and the innovation roadmap that enables platform scale, regulatory expansion, and the player experiences millions love.The iGaming industry demands rapid technological evolution within stringent regulatory oversight-requiring a leader who combines strategic vision with operational excellence, deep technical expertise with business acumen, and bold innovation with proven execution. Candidate Profile The Senior Vice President of Software Engineering should be a visionary technology leader who inspires talented teams while delivering operational excellence in a highly regulated, 24/7 global environment. This leader will bring strategic thinking and P&L discipline, partnering with the CTO and business leaders to drive innovation and execution. They must be an exceptional people leader with proven experience in platform modernization and championing AI adoption across products and engineering operations. Setting Strategy Defines 3-year roadmap aligned with business objectives. Articulates clear vision for platform evolution, AI integration, and architectural modernization. Champions embedding AI/ML into platform capabilities-personalization, fraud detection, responsible gaming monitoring, and predictive analytics. Transforms engineering operations through AI-assisted development, intelligent testing, automated code review, and productivity tools. Establishes engineering standards, technology choices, and architectural principles enabling scale, reliability, security, and velocity. Ensures architectures enable compliance across 100+ jurisdictions with flexible systems adapting to evolving regulations. Executing for Results Translates strategy into execution through clear goals, metrics, and accountability. Manages organization through 6-10 senior leaders ensuring predictable delivery. Owns 24/7 operations for high-scale, low-latency systems serving millions of users globally. Implements SRE practices and incident management. Drives adoption of AI tools that amplify engineering productivity and platform capabilities. Establishes engineering metrics across delivery velocity, system performance, technical debt, team health, and business impact. Engages directly with customers and operators on technical sales support, platform integrations, and critical issue resolution. Collaborates with Product, Legal, Compliance, Finance, Marketing, and Sales to enable business success. Leading Teams, Building Relationships and Using Influence Builds, inspires, and develops diverse teams that attract top talent and achieve exceptional results. Creates inclusive culture where engineers thrive. Establishes compelling vision attracting senior leaders, domain experts, and exceptional contributors. Proven track record hiring and curating talent at scale. Coaches senior leaders, creating succession depth and career pathways. Invests in continuous learning and skill development. Embodies Light & Wonder's "Creators" culture and "never settle" mindset. Fosters ownership, accountability, and excellence. Qualifications Knowledge and Experience 15+ years software engineering experience with 10+ years leading teams of 100+ engineers. VP/SVP-level track record scaling organizations and delivering business impact through technology. Deep expertise building high-scale distributed systems, SaaS platforms, or aggregation platforms serving millions of users with mission-critical uptime requirements. Expert in cloud-native architecture, microservices, and real-time systems. Experience in highly regulated environments-gaming, fintech, or similar industries requiring multi-jurisdictional compliance and regulatory certification is preferred. Experience managing distributed teams across geographies and time zones, building hybrid/remote cultures, and maintaining 24/7 operational excellence. Strong P&L understanding with ability to optimize technology spend, demonstrate ROI, and communicate strategy to board-level audiences. Characteristics Experience working at highest organizational levels. Translates complex technology into compelling business narratives. Envisions where technology and iGaming are headed. Makes decisive calls with incomplete information. Possesses courage to challenge constructively. Operates with transparency and accountability. Builds trust through consistent ethical behavior in regulated gaming environment. Thrives in fast-paced, high-pressure environments. Maintains composure during incidents, learning and adapting quickly. Additional Information Competitive benefits, an open and supportive environment as well as a modern and exciting workplace. The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow. Exciting projects with opportunities for creating positive change to our game engineering ecosystem.And if that is not enough; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career .
Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver and to embrace and develop our employees through their legal career. Running own case load of commercial litigation and Insolvency files and managing a department of commercial litigation fee earners and paralegals. Winning, developing, and managing key client relationships as well as mentoring and aiding the progression of junior members of the department. We are seeking an ambitious and eutrepenurial leader with a passion for service, culture, talent and technology. This role involves but is not limited to: Developing, implementing and reviewing a department strategy to support and deliver our company strategy. Formulating, agreeing and delivering annual department budgets. Networking internally to build contacts and generate cross referrals Managing recovery of cash and aged debtors. Investigating and pursuing claims arising from business and personal failures, such as misfeasance, transactions at an undervalue, preferential payments, and wrongful or fraudulent trading. Developing, maintaining and reviewing monthly department KPIs and performance reporting. Passing department audits. Servicing clients in accordance with company policies and procedures. Delivering market-leading levels of customer service and communication. Ensuring technical competence through adequate training, support and succession planning. Requirements: Qualified solicitor with PQE Ability to lead and develop a Team Previous contentious insolvency experience with ability to run own caseload Good analytical skills Ability to handle complex and multiple case loads Experience of managing a department Accuracy and attention to detail Strong leadership and relationship building skills Ability to influence and drive mind-set change at all levels Proven track record of external networking, demonstrating the ability to increase workflow for a team Company Core Values: Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be Integrate : Bring together people and systems into a cohesive force Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
Apr 21, 2026
Full time
Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver and to embrace and develop our employees through their legal career. Running own case load of commercial litigation and Insolvency files and managing a department of commercial litigation fee earners and paralegals. Winning, developing, and managing key client relationships as well as mentoring and aiding the progression of junior members of the department. We are seeking an ambitious and eutrepenurial leader with a passion for service, culture, talent and technology. This role involves but is not limited to: Developing, implementing and reviewing a department strategy to support and deliver our company strategy. Formulating, agreeing and delivering annual department budgets. Networking internally to build contacts and generate cross referrals Managing recovery of cash and aged debtors. Investigating and pursuing claims arising from business and personal failures, such as misfeasance, transactions at an undervalue, preferential payments, and wrongful or fraudulent trading. Developing, maintaining and reviewing monthly department KPIs and performance reporting. Passing department audits. Servicing clients in accordance with company policies and procedures. Delivering market-leading levels of customer service and communication. Ensuring technical competence through adequate training, support and succession planning. Requirements: Qualified solicitor with PQE Ability to lead and develop a Team Previous contentious insolvency experience with ability to run own caseload Good analytical skills Ability to handle complex and multiple case loads Experience of managing a department Accuracy and attention to detail Strong leadership and relationship building skills Ability to influence and drive mind-set change at all levels Proven track record of external networking, demonstrating the ability to increase workflow for a team Company Core Values: Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be Integrate : Bring together people and systems into a cohesive force Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
We're recruiting an experienced Head of Revenues and Benefits to lead a high-performing local authority service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits and income collection. This is a senior leadership role with a strong focus on the Collection Fund, system re-procurement and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role - Lead and manage the Council's Revenues and Benefits service, overseeing c135 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits and income collection services. - Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax (c£200m) and Business Rates (c£65m). - Oversee the administration and delivery of Housing Benefits (c£100m) and Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. - Lead on sundry debt recovery (c£20m), developing and implementing debt strategies to maximise collection and manage recovery processes. - Oversee the administration of discretionary schemes including hardship payments, crisis grants and other financial support mechanisms. - Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. - Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. - Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. - Oversee customer access channels including online, contact centre, face-to-face and correspondence, ensuring a high-quality resident experience. - Manage enforcement activity including recovery processes, court action and bailiff engagement where required. - Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. - Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. - Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. - Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. - Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements - Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. - Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. - Proven experience leading large, multi-disciplinary teams and delivering high-performing services. - Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. - Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. - Demonstrable experience improving collection rates, service performance and customer outcomes. - Strong financial acumen with experience managing large budgets, forecasting and audit processes. - Experience managing complex stakeholder relationships, including senior leadership, members and external partners. - Excellent leadership, communication and strategic thinking skills. - Ability to drive service transformation, innovation and continuous improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals, Heads of Service and Income specialists looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 21, 2026
Contractor
We're recruiting an experienced Head of Revenues and Benefits to lead a high-performing local authority service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits and income collection. This is a senior leadership role with a strong focus on the Collection Fund, system re-procurement and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role - Lead and manage the Council's Revenues and Benefits service, overseeing c135 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits and income collection services. - Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax (c£200m) and Business Rates (c£65m). - Oversee the administration and delivery of Housing Benefits (c£100m) and Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. - Lead on sundry debt recovery (c£20m), developing and implementing debt strategies to maximise collection and manage recovery processes. - Oversee the administration of discretionary schemes including hardship payments, crisis grants and other financial support mechanisms. - Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. - Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. - Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. - Oversee customer access channels including online, contact centre, face-to-face and correspondence, ensuring a high-quality resident experience. - Manage enforcement activity including recovery processes, court action and bailiff engagement where required. - Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. - Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. - Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. - Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. - Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements - Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. - Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. - Proven experience leading large, multi-disciplinary teams and delivering high-performing services. - Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. - Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. - Demonstrable experience improving collection rates, service performance and customer outcomes. - Strong financial acumen with experience managing large budgets, forecasting and audit processes. - Experience managing complex stakeholder relationships, including senior leadership, members and external partners. - Excellent leadership, communication and strategic thinking skills. - Ability to drive service transformation, innovation and continuous improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals, Heads of Service and Income specialists looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
The role will support the UK Claims Manager and the UK Head of Claims and will influence our Claims Fraud strategy as we grow, with a view to minimising leakage and achieving operational excellence through highly skilled employees supported by market-leading technology. This role will also include serving as a subject-matter expert on credit hire as we build out our Global Claims Platform click apply for full job details
Apr 18, 2026
Full time
The role will support the UK Claims Manager and the UK Head of Claims and will influence our Claims Fraud strategy as we grow, with a view to minimising leakage and achieving operational excellence through highly skilled employees supported by market-leading technology. This role will also include serving as a subject-matter expert on credit hire as we build out our Global Claims Platform click apply for full job details
Make a real difference with your engineering and analytical skills. At SheerID, we're building the future of secure, data-driven marketing with our innovative Audience Data Platform. Our mission is to deliver a seamless verification experience for millions of users monthly, ensuring that exclusive offers reach the right people while proactively identifying and neutralizing sophisticated fraud. As a Principal Data Scientist, you'll play a critical role in architecting, developing, and deploying cutting edge fraud detection and prevention systems within our SaaS solutions. You will have a direct impact on SheerID's growth by safeguarding the integrity of our platform. You'll collaborate with a high performing team to build scalable, real time models that distinguish between genuine users and bad actors. You'll not only build sophisticated defense systems but also mentor colleagues, conduct technical reviews, and lead the charge in staying ahead of evolving fraud tactics. We're seeking a passionate and experienced data science leader with a deep foundation in anomaly detection, pattern recognition, and machine learning. You thrive in collaborative environments, possess strong leadership qualities, and are committed to crafting high quality, secure software that protects our clients and their customers from digital deception. Role Specific Job Duties Architect Fraud Solutions: Partner with product & engineering to design and implement high performance, scalable AI/ML models to detect and prevent fraud in data intensive applications. Drive Innovation: Champion best practices and explore emerging technologies to enhance the fraud detection platform. Mentor and Lead: Provide technical leadership through architectural reviews and mentorship, fostering a culture of automation and continuous learning. Influence Strategy: Partner with product and engineering leadership to define the roadmap, balancing model scaling with reliability trade offs. Solve Complex Challenges: Act as the technical escalation point for the "hairiest" problems, from data quality issues to model performance bottlenecks. Own the Lifecycle: Manage projects from design and development to deployment, monitoring, and post mortem analysis. Collaborate Cross Functionally: Translate complex business requirements and research into robust, production ready AI solutions alongside engineers and product managers. Required Skills / Experience Bachelor's degree in Computer Science, Software Engineering, Statistics, Mathematics, or a related quantitative field (equivalent experience considered). 20+ years of relevant experience in data science, with a strong focus on predictive fraud analytics and large scale data applications. Proven ability to design, develop, and deploy scalable and maintainable machine learning models in a production environment. Deep understanding of statistical methods, machine learning algorithms, and advanced data mining techniques. Proficiency in a statistical/general programming language (e.g., Python, R, Scala), with extensive experience with relevant libraries and frameworks. Expertise in debugging complex data issues and model performance problems. Exceptional communication, interpersonal, and problem solving skills, with a demonstrated ability to influence and lead across teams. Strong foundational knowledge of data architecture/data warehousing and a track record of execution. Preferred Experience Expertise with Big Data, Data Science, or Stream Processing techniques. Experience applying advanced AI models, including computer vision and deep learning, to solve real world problems. Experience with AWS, Kubernetes, VertexAI, Labelbox, and MLOps practices. Experience with SQL and NoSQL databases (MongoDB, Elasticsearch, etc.). Experience with graph analysis and network science for fraud detection. Experience with automated data processing pipelines and feature engineering at scale. SheerID is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. SheerID believes that diversity and inclusion is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apr 18, 2026
Full time
Make a real difference with your engineering and analytical skills. At SheerID, we're building the future of secure, data-driven marketing with our innovative Audience Data Platform. Our mission is to deliver a seamless verification experience for millions of users monthly, ensuring that exclusive offers reach the right people while proactively identifying and neutralizing sophisticated fraud. As a Principal Data Scientist, you'll play a critical role in architecting, developing, and deploying cutting edge fraud detection and prevention systems within our SaaS solutions. You will have a direct impact on SheerID's growth by safeguarding the integrity of our platform. You'll collaborate with a high performing team to build scalable, real time models that distinguish between genuine users and bad actors. You'll not only build sophisticated defense systems but also mentor colleagues, conduct technical reviews, and lead the charge in staying ahead of evolving fraud tactics. We're seeking a passionate and experienced data science leader with a deep foundation in anomaly detection, pattern recognition, and machine learning. You thrive in collaborative environments, possess strong leadership qualities, and are committed to crafting high quality, secure software that protects our clients and their customers from digital deception. Role Specific Job Duties Architect Fraud Solutions: Partner with product & engineering to design and implement high performance, scalable AI/ML models to detect and prevent fraud in data intensive applications. Drive Innovation: Champion best practices and explore emerging technologies to enhance the fraud detection platform. Mentor and Lead: Provide technical leadership through architectural reviews and mentorship, fostering a culture of automation and continuous learning. Influence Strategy: Partner with product and engineering leadership to define the roadmap, balancing model scaling with reliability trade offs. Solve Complex Challenges: Act as the technical escalation point for the "hairiest" problems, from data quality issues to model performance bottlenecks. Own the Lifecycle: Manage projects from design and development to deployment, monitoring, and post mortem analysis. Collaborate Cross Functionally: Translate complex business requirements and research into robust, production ready AI solutions alongside engineers and product managers. Required Skills / Experience Bachelor's degree in Computer Science, Software Engineering, Statistics, Mathematics, or a related quantitative field (equivalent experience considered). 20+ years of relevant experience in data science, with a strong focus on predictive fraud analytics and large scale data applications. Proven ability to design, develop, and deploy scalable and maintainable machine learning models in a production environment. Deep understanding of statistical methods, machine learning algorithms, and advanced data mining techniques. Proficiency in a statistical/general programming language (e.g., Python, R, Scala), with extensive experience with relevant libraries and frameworks. Expertise in debugging complex data issues and model performance problems. Exceptional communication, interpersonal, and problem solving skills, with a demonstrated ability to influence and lead across teams. Strong foundational knowledge of data architecture/data warehousing and a track record of execution. Preferred Experience Expertise with Big Data, Data Science, or Stream Processing techniques. Experience applying advanced AI models, including computer vision and deep learning, to solve real world problems. Experience with AWS, Kubernetes, VertexAI, Labelbox, and MLOps practices. Experience with SQL and NoSQL databases (MongoDB, Elasticsearch, etc.). Experience with graph analysis and network science for fraud detection. Experience with automated data processing pipelines and feature engineering at scale. SheerID is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. SheerID believes that diversity and inclusion is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Head of Product Operations to join our growing team. The Head of Product Operations leads the strategic direction, execution, and continuous improvement of the regional product operations function, ensuring alignment with the organisation's overarching goals. This role is accountable for defining and delivering the product development roadmap, managing cross-functional collaboration, and driving innovation across products and services within scope, time, and budget constraints. A key responsibility includes working with the LOB Directors and Product Managers to develop robust business cases to support new product investments and enhancements. The role also provides visionary leadership to a team of product owners, fostering a high-performance culture through coaching, mentoring, and professional development. Day to Day You'll Be: Product Owner Leadership: Manage and develop a team of Product Owners. Oversee their responsibilities including: Acting as subject matter experts for their respective products Engaging and managing stakeholders Ensuring adherence to the Product Development Lifecycle (PDLC) Managing product risks and backlogs Leading backlog refinement and translating business requirements into acceptance criteria Maintaining product documentation and collateral Providing third-line support for product-related queries and issues Agile Release Train (ART) Management: Lead and manage the Agile Release Train (ART) for the UK Solutions Team, encompassing Credit, Fraud, Decisioning, and Data Loading domains. Ensure alignment of ART activities with strategic objectives and delivery timelines. Portfolio Prioritisation & Planning: Maintain a centralised and transparent list of ART priorities. Collaborate with product heads to define and sequence product development roadmaps in a logical and disciplined manner. Product Prioritisation Meetings: There are regular Product Prioritisation meetings which are co-ordinated with the Product Managers, Product Owners and Architects, to ensure that as well as functional enhancements, technical are also fed in. These priority lists are then used as the main feed for the Delivery Schedules. Product Performance & Insights: Deliver regular product performance reporting and dashboards, covering key metrics such as revenue, cost, usage, versioning, and quality. Use insights to inform strategic decisions and continuous improvement. Product Operations Coordination: Collaborate with global Product Operations teams to ensure accurate alignment of product codes with the appropriate product families and provide timely updates for inclusion in global delivery reports. Solutions Strategy (3YP) Coordination: Manage the Solutions 3YP process annually, collaborating closing with the Solutions Leadership team, and lead the interlock process with Sales and Technology. Manage the process of quarterly review and reporting of progress of the run and grow initiatives. Infrastructure & Operations: Update meeting which provides updates on Infrastructure deliveries which is a key meeting for identifying things which are going to hit / impact product. Business Case Delivery for Emerging Solutions: Develop business cases and manage PDLC process for emerging solutions which are coming into the UK that do not align to an existing business line. Monthly Reporting: Monthly/quarterly update and KPI reporting for the Exec, co-ordinating with stakeholders across the business to complete. Quarterly Delivery Schedule Co-ordination: Ensure that the delivery schedules are co-ordinated and locked in each quarter, that impacting items across functional areas are aligned and considered, interlocking with all line of business leaders. Co-ordination / Setting up Cross Functional: Co-ordinating any items which require cross functional involvement (a right hand to the CPO for many activities). Product (Product Solutions) - Risk Management: Management of Risk Register and Monthly Attestation for the area. Committee Meeting Attendance: Represent Solutions at Operational Resilience subcommittee, Matrix Oversight Committee, PDC, PAC and EURMC. Essential Skills & Experience: Proven Leadership Demonstrated experience in leading and developing high-performing product development teams, fostering collaboration and accountability. Product Development Expertise Strong background in delivering products within software development or infrastructure environments, with a focus on quality, scalability, and user value. Strategic Execution Track record of successfully defining and executing product development strategies and translating them into actionable roadmaps. Agile Methodologies Hands-on experience working within agile frameworks (e.g., Scrum, SAFe), with a deep understanding of agile principles and practices. Financial Acumen Experience in setting and managing budgets, with the ability to monitor financial performance and ensure alignment with business objectives. Stakeholder Management Ability to influence decision makers and delivery teams at all levels of seniority to ensure delivery to plan and within budget, often negotiating across conflicting priorities. Methodical and Organised Running a portfolio of many products across several business lines and managing stakeholders globally requires meticulous attention to detail, rigorous application of effective processes and well organised systems. Desirable Skills & Experience: Technical Foundation Background in a technology-related discipline, enabling effective communication with technical teams and informed decision-making. Regulated Industry Background Experience working in regulated sectors, with an understanding of compliance, governance, and risk management requirements. Matrix Organisation Experience Comfortable operating within a matrixed environment, with the ability to influence and collaborate across multiple teams and reporting lines. Service Management Familiarity Knowledge of service management frameworks (e.g., ITIL), with an appreciation for operational excellence and service delivery standards. Market Awareness Understanding of the industries and markets in which TransUnion operates, including trends, customer needs, and competitive landscape. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies click apply for full job details
Oct 07, 2025
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Head of Product Operations to join our growing team. The Head of Product Operations leads the strategic direction, execution, and continuous improvement of the regional product operations function, ensuring alignment with the organisation's overarching goals. This role is accountable for defining and delivering the product development roadmap, managing cross-functional collaboration, and driving innovation across products and services within scope, time, and budget constraints. A key responsibility includes working with the LOB Directors and Product Managers to develop robust business cases to support new product investments and enhancements. The role also provides visionary leadership to a team of product owners, fostering a high-performance culture through coaching, mentoring, and professional development. Day to Day You'll Be: Product Owner Leadership: Manage and develop a team of Product Owners. Oversee their responsibilities including: Acting as subject matter experts for their respective products Engaging and managing stakeholders Ensuring adherence to the Product Development Lifecycle (PDLC) Managing product risks and backlogs Leading backlog refinement and translating business requirements into acceptance criteria Maintaining product documentation and collateral Providing third-line support for product-related queries and issues Agile Release Train (ART) Management: Lead and manage the Agile Release Train (ART) for the UK Solutions Team, encompassing Credit, Fraud, Decisioning, and Data Loading domains. Ensure alignment of ART activities with strategic objectives and delivery timelines. Portfolio Prioritisation & Planning: Maintain a centralised and transparent list of ART priorities. Collaborate with product heads to define and sequence product development roadmaps in a logical and disciplined manner. Product Prioritisation Meetings: There are regular Product Prioritisation meetings which are co-ordinated with the Product Managers, Product Owners and Architects, to ensure that as well as functional enhancements, technical are also fed in. These priority lists are then used as the main feed for the Delivery Schedules. Product Performance & Insights: Deliver regular product performance reporting and dashboards, covering key metrics such as revenue, cost, usage, versioning, and quality. Use insights to inform strategic decisions and continuous improvement. Product Operations Coordination: Collaborate with global Product Operations teams to ensure accurate alignment of product codes with the appropriate product families and provide timely updates for inclusion in global delivery reports. Solutions Strategy (3YP) Coordination: Manage the Solutions 3YP process annually, collaborating closing with the Solutions Leadership team, and lead the interlock process with Sales and Technology. Manage the process of quarterly review and reporting of progress of the run and grow initiatives. Infrastructure & Operations: Update meeting which provides updates on Infrastructure deliveries which is a key meeting for identifying things which are going to hit / impact product. Business Case Delivery for Emerging Solutions: Develop business cases and manage PDLC process for emerging solutions which are coming into the UK that do not align to an existing business line. Monthly Reporting: Monthly/quarterly update and KPI reporting for the Exec, co-ordinating with stakeholders across the business to complete. Quarterly Delivery Schedule Co-ordination: Ensure that the delivery schedules are co-ordinated and locked in each quarter, that impacting items across functional areas are aligned and considered, interlocking with all line of business leaders. Co-ordination / Setting up Cross Functional: Co-ordinating any items which require cross functional involvement (a right hand to the CPO for many activities). Product (Product Solutions) - Risk Management: Management of Risk Register and Monthly Attestation for the area. Committee Meeting Attendance: Represent Solutions at Operational Resilience subcommittee, Matrix Oversight Committee, PDC, PAC and EURMC. Essential Skills & Experience: Proven Leadership Demonstrated experience in leading and developing high-performing product development teams, fostering collaboration and accountability. Product Development Expertise Strong background in delivering products within software development or infrastructure environments, with a focus on quality, scalability, and user value. Strategic Execution Track record of successfully defining and executing product development strategies and translating them into actionable roadmaps. Agile Methodologies Hands-on experience working within agile frameworks (e.g., Scrum, SAFe), with a deep understanding of agile principles and practices. Financial Acumen Experience in setting and managing budgets, with the ability to monitor financial performance and ensure alignment with business objectives. Stakeholder Management Ability to influence decision makers and delivery teams at all levels of seniority to ensure delivery to plan and within budget, often negotiating across conflicting priorities. Methodical and Organised Running a portfolio of many products across several business lines and managing stakeholders globally requires meticulous attention to detail, rigorous application of effective processes and well organised systems. Desirable Skills & Experience: Technical Foundation Background in a technology-related discipline, enabling effective communication with technical teams and informed decision-making. Regulated Industry Background Experience working in regulated sectors, with an understanding of compliance, governance, and risk management requirements. Matrix Organisation Experience Comfortable operating within a matrixed environment, with the ability to influence and collaborate across multiple teams and reporting lines. Service Management Familiarity Knowledge of service management frameworks (e.g., ITIL), with an appreciation for operational excellence and service delivery standards. Market Awareness Understanding of the industries and markets in which TransUnion operates, including trends, customer needs, and competitive landscape. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies click apply for full job details
Head of Revenues & Benefits Location: 2 Alice Square, Birkenhead, CH412YA Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 103.57 per hour Job Ref: OR12696 Job Responsibilities Provide assurance that Wirral Council is delivering high-performing, well-managed, strategic Revenues and Benefits services. Direct, lead, and manage the provision of high-quality, cost-effective services to meet the Council s policy objectives in relation to Revenues and Benefits. Lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services. Establish, maintain, and foster effective working relationships with Elected Members and stakeholders, ensuring alignment and understanding of processes, work, and priorities. Ensure teams are trained to provide high-quality customer service and advice, with clear communication free from jargon. Support the implementation of a new Enterprise Resources Planning (ERP) system, ensuring it is fit for purpose and maximizes AI automation. Implement a Digital first approach, enabling digital solutions for all customers and minimizing human interaction. Manage large-scale service budgets, providing timely, accurate financial information and proactively addressing budget pressures. Engage in enhancing the business of the Council by challenging norms and implementing innovative solutions for improvement. Compile and implement the service business plan, ensuring alignment with strategic and financial planning. Maximize the value of Government subsidy and grants, ensuring all available funding is applied for and systems are in place to avoid financial risk. Contribute to the Operational Performance Board with relevant data and intelligence regarding the service. Work with stakeholders to ensure a customer-centric approach to feedback and enquiries, including fraud prevention and detection. Foster a high-performing culture within the service, focusing on continuous improvement and value for money. Provide support and advice to Councillors on matters relating to the Service. Undertake other reasonable duties commensurate with the job role. Person Specifications Educated to degree level or equivalent experience relevant to the job description. Evidence of continuously developing self and others, creating an environment of continuous learning and improvement. Excellent relationship management skills with the ability to navigate diverse stakeholder views. High level of written and oral communication skills, with the ability to influence and negotiate effectively. Creative with an innovative approach, challenging the status quo and addressing new challenges. Experience of driving or leading key projects and delivering successful outcomes. Strong collaborator with the ability to empower individuals and teams to deliver outcomes. Experience of leading strategic initiatives or contributing to strategy/policy development and implementation. Ability to monitor, analyze, and predict changes in the environment to advise on risks and opportunities. Ability to adapt quickly to changing circumstances and operate in an environment of uncertainty. Experience of operating autonomously, prioritizing competing work demands, and meeting deadlines. Role model with demonstrable leadership skills and integrity. Ability to make effective evidence-based decisions under constraints or uncertainty. Experience of using insight/intelligence to improve organizational performance. Politically astute. Desirable Skills, Behaviours, Knowledge and Experience Experience of leading a Revenues and Benefits function. Project management experience. Systems implementation experience. Experience of managing budgets. Our Values Customer focused Professional Ambitious Accountable DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Oct 06, 2025
Contractor
Head of Revenues & Benefits Location: 2 Alice Square, Birkenhead, CH412YA Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 103.57 per hour Job Ref: OR12696 Job Responsibilities Provide assurance that Wirral Council is delivering high-performing, well-managed, strategic Revenues and Benefits services. Direct, lead, and manage the provision of high-quality, cost-effective services to meet the Council s policy objectives in relation to Revenues and Benefits. Lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services. Establish, maintain, and foster effective working relationships with Elected Members and stakeholders, ensuring alignment and understanding of processes, work, and priorities. Ensure teams are trained to provide high-quality customer service and advice, with clear communication free from jargon. Support the implementation of a new Enterprise Resources Planning (ERP) system, ensuring it is fit for purpose and maximizes AI automation. Implement a Digital first approach, enabling digital solutions for all customers and minimizing human interaction. Manage large-scale service budgets, providing timely, accurate financial information and proactively addressing budget pressures. Engage in enhancing the business of the Council by challenging norms and implementing innovative solutions for improvement. Compile and implement the service business plan, ensuring alignment with strategic and financial planning. Maximize the value of Government subsidy and grants, ensuring all available funding is applied for and systems are in place to avoid financial risk. Contribute to the Operational Performance Board with relevant data and intelligence regarding the service. Work with stakeholders to ensure a customer-centric approach to feedback and enquiries, including fraud prevention and detection. Foster a high-performing culture within the service, focusing on continuous improvement and value for money. Provide support and advice to Councillors on matters relating to the Service. Undertake other reasonable duties commensurate with the job role. Person Specifications Educated to degree level or equivalent experience relevant to the job description. Evidence of continuously developing self and others, creating an environment of continuous learning and improvement. Excellent relationship management skills with the ability to navigate diverse stakeholder views. High level of written and oral communication skills, with the ability to influence and negotiate effectively. Creative with an innovative approach, challenging the status quo and addressing new challenges. Experience of driving or leading key projects and delivering successful outcomes. Strong collaborator with the ability to empower individuals and teams to deliver outcomes. Experience of leading strategic initiatives or contributing to strategy/policy development and implementation. Ability to monitor, analyze, and predict changes in the environment to advise on risks and opportunities. Ability to adapt quickly to changing circumstances and operate in an environment of uncertainty. Experience of operating autonomously, prioritizing competing work demands, and meeting deadlines. Role model with demonstrable leadership skills and integrity. Ability to make effective evidence-based decisions under constraints or uncertainty. Experience of using insight/intelligence to improve organizational performance. Politically astute. Desirable Skills, Behaviours, Knowledge and Experience Experience of leading a Revenues and Benefits function. Project management experience. Systems implementation experience. Experience of managing budgets. Our Values Customer focused Professional Ambitious Accountable DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Head of Revenues & Benefits Location: 2 Alice Square, Birkenhead, CH412YA Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 103.57 per hour Job Ref: OR12696 Job Responsibilities Provide assurance that Wirral Council is delivering high-performing, well-managed, strategic Revenues and Benefits services. Direct, lead, and manage the provision of high-quality, cost-effective services to meet the Council s policy objectives in relation to Revenues and Benefits. Lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services. Establish, maintain, and foster effective working relationships with Elected Members and stakeholders, ensuring alignment and understanding of processes, work, and priorities. Ensure teams are trained to provide high-quality customer service and advice, with clear communication free from jargon. Support the implementation of a new Enterprise Resources Planning (ERP) system, ensuring it is fit for purpose and maximizes AI automation. Implement a Digital first approach, enabling digital solutions for all customers and minimizing human interaction. Manage large-scale service budgets, providing timely, accurate financial information and proactively addressing budget pressures. Engage in enhancing the business of the Council by challenging norms and implementing innovative solutions for improvement. Compile and implement the service business plan, ensuring alignment with strategic and financial planning. Maximize the value of Government subsidy and grants, ensuring all available funding is applied for and systems are in place to avoid financial risk. Contribute to the Operational Performance Board with relevant data and intelligence regarding the service. Work with stakeholders to ensure a customer-centric approach to feedback and enquiries, including fraud prevention and detection. Foster a high-performing culture within the service, focusing on continuous improvement and value for money. Provide support and advice to Councillors on matters relating to the Service. Undertake other reasonable duties commensurate with the job role. Person Specifications Educated to degree level or equivalent experience relevant to the job description. Evidence of continuously developing self and others, creating an environment of continuous learning and improvement. Excellent relationship management skills with the ability to navigate diverse stakeholder views. High level of written and oral communication skills, with the ability to influence and negotiate effectively. Creative with an innovative approach, challenging the status quo and addressing new challenges. Experience of driving or leading key projects and delivering successful outcomes. Strong collaborator with the ability to empower individuals and teams to deliver outcomes. Experience of leading strategic initiatives or contributing to strategy/policy development and implementation. Ability to monitor, analyze, and predict changes in the environment to advise on risks and opportunities. Ability to adapt quickly to changing circumstances and operate in an environment of uncertainty. Experience of operating autonomously, prioritizing competing work demands, and meeting deadlines. Role model with demonstrable leadership skills and integrity. Ability to make effective evidence-based decisions under constraints or uncertainty. Experience of using insight/intelligence to improve organizational performance. Politically astute. Desirable Skills, Behaviours, Knowledge and Experience Experience of leading a Revenues and Benefits function. Project management experience. Systems implementation experience. Experience of managing budgets. Our Values Customer focused Professional Ambitious Accountable DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 23, 2025
Contractor
Head of Revenues & Benefits Location: 2 Alice Square, Birkenhead, CH412YA Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 103.57 per hour Job Ref: OR12696 Job Responsibilities Provide assurance that Wirral Council is delivering high-performing, well-managed, strategic Revenues and Benefits services. Direct, lead, and manage the provision of high-quality, cost-effective services to meet the Council s policy objectives in relation to Revenues and Benefits. Lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services. Establish, maintain, and foster effective working relationships with Elected Members and stakeholders, ensuring alignment and understanding of processes, work, and priorities. Ensure teams are trained to provide high-quality customer service and advice, with clear communication free from jargon. Support the implementation of a new Enterprise Resources Planning (ERP) system, ensuring it is fit for purpose and maximizes AI automation. Implement a Digital first approach, enabling digital solutions for all customers and minimizing human interaction. Manage large-scale service budgets, providing timely, accurate financial information and proactively addressing budget pressures. Engage in enhancing the business of the Council by challenging norms and implementing innovative solutions for improvement. Compile and implement the service business plan, ensuring alignment with strategic and financial planning. Maximize the value of Government subsidy and grants, ensuring all available funding is applied for and systems are in place to avoid financial risk. Contribute to the Operational Performance Board with relevant data and intelligence regarding the service. Work with stakeholders to ensure a customer-centric approach to feedback and enquiries, including fraud prevention and detection. Foster a high-performing culture within the service, focusing on continuous improvement and value for money. Provide support and advice to Councillors on matters relating to the Service. Undertake other reasonable duties commensurate with the job role. Person Specifications Educated to degree level or equivalent experience relevant to the job description. Evidence of continuously developing self and others, creating an environment of continuous learning and improvement. Excellent relationship management skills with the ability to navigate diverse stakeholder views. High level of written and oral communication skills, with the ability to influence and negotiate effectively. Creative with an innovative approach, challenging the status quo and addressing new challenges. Experience of driving or leading key projects and delivering successful outcomes. Strong collaborator with the ability to empower individuals and teams to deliver outcomes. Experience of leading strategic initiatives or contributing to strategy/policy development and implementation. Ability to monitor, analyze, and predict changes in the environment to advise on risks and opportunities. Ability to adapt quickly to changing circumstances and operate in an environment of uncertainty. Experience of operating autonomously, prioritizing competing work demands, and meeting deadlines. Role model with demonstrable leadership skills and integrity. Ability to make effective evidence-based decisions under constraints or uncertainty. Experience of using insight/intelligence to improve organizational performance. Politically astute. Desirable Skills, Behaviours, Knowledge and Experience Experience of leading a Revenues and Benefits function. Project management experience. Systems implementation experience. Experience of managing budgets. Our Values Customer focused Professional Ambitious Accountable DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer , who will work at a prestigious financial institution in London where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security. You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users. This role does NOT require an SIA licence. MUST apply with a up to date CV to be considered. Position: Protective Security Incident Management Officer Location: Canary Wharf, London Pay Rate: £17.10 per hour Contracted Hours: 40 hours per week Shifts: Monday through to Friday covering 7am to 8pm, pattern will vary on rotation Your Time at Work You will report to the Security Control Room Team Leader and are expected to contribute to strategic direction, operational support and improve our values and outcome focused way of working. Your duties will include: - Provide a high-quality service to support branches/offices and achieve customer satisfaction which is an essential element of the role - Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms to ensure police are not called to false activations - Provide the correct response to various types of incidents involving criminal activity against staff, premises, and value assets - Provide security guidance to staff as and when required and help manage security incidents - Respond to CCTV requests from numerous stakeholders including police forces, fraud departments and local branches - Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the region - Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided - Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems Our Perfect Worker - Prior experience in a security related role and/or financial institution is essential - Prior experience in a security control room environment is desirable - Good knowledge and understanding of security control procedures and systems is essential - Knowledge of head office and retail branch working practices is desirable - Be proficient in the use of software applications such as Microsoft Office. - Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels - Logical approach to problem solving in a proactive manner - Be polite, helpful and diligent, with a 'can do' ethos. Should be able to provide the highest standard in customer service and work in a technical, fast moving and challenging environment under pressure. To make critical decisions in a changing environment is essential - Be able to work without supervision and as a member of a team It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G607) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Sep 23, 2025
Full time
A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer , who will work at a prestigious financial institution in London where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security. You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users. This role does NOT require an SIA licence. MUST apply with a up to date CV to be considered. Position: Protective Security Incident Management Officer Location: Canary Wharf, London Pay Rate: £17.10 per hour Contracted Hours: 40 hours per week Shifts: Monday through to Friday covering 7am to 8pm, pattern will vary on rotation Your Time at Work You will report to the Security Control Room Team Leader and are expected to contribute to strategic direction, operational support and improve our values and outcome focused way of working. Your duties will include: - Provide a high-quality service to support branches/offices and achieve customer satisfaction which is an essential element of the role - Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms to ensure police are not called to false activations - Provide the correct response to various types of incidents involving criminal activity against staff, premises, and value assets - Provide security guidance to staff as and when required and help manage security incidents - Respond to CCTV requests from numerous stakeholders including police forces, fraud departments and local branches - Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the region - Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided - Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems Our Perfect Worker - Prior experience in a security related role and/or financial institution is essential - Prior experience in a security control room environment is desirable - Good knowledge and understanding of security control procedures and systems is essential - Knowledge of head office and retail branch working practices is desirable - Be proficient in the use of software applications such as Microsoft Office. - Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels - Logical approach to problem solving in a proactive manner - Be polite, helpful and diligent, with a 'can do' ethos. Should be able to provide the highest standard in customer service and work in a technical, fast moving and challenging environment under pressure. To make critical decisions in a changing environment is essential - Be able to work without supervision and as a member of a team It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G607) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
