About the role Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our South region reporting to the Regional Customer Services Manager. This is a critical frontline role, and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide line management and guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre completion checklist to ensure that all new homes are at the quality standard Miller Homes our customers, and the New Homes Quality Code expect. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Millers complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller House types and construction processes Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times Provide inspirational line management to customer services technicians ensuring they operate effectively and in line with our customer charter? About You Hold a full UK driving licence Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills
May 06, 2026
Full time
About the role Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our South region reporting to the Regional Customer Services Manager. This is a critical frontline role, and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide line management and guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre completion checklist to ensure that all new homes are at the quality standard Miller Homes our customers, and the New Homes Quality Code expect. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Millers complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller House types and construction processes Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times Provide inspirational line management to customer services technicians ensuring they operate effectively and in line with our customer charter? About You Hold a full UK driving licence Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills
Team17 Digital Limited
Milton Keynes, Buckinghamshire
About The Role Site Manager Shift Pattern: 5 out of 7 days (including weekends and evenings) Location: Milton Keynes Salary: £39,000 per annum Vacancy Type: Fixed Term Contract - 12 Months, Maternity Cover Expected Start Date: Mid-February 2026 Hours Per Week: 40 TCFM are seeking a Site Manager to support our soft services operation at a busy Distribution Centre in Milton Keynes. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the customer. This is a fixed-term contract to cover maternity leave, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required. Role Responsibilities Deliver facilities management services in accordance with the site service charter, SLA and internal FM strategy. Manage onsite FM projects as agreed with the Project Team. Act as the main point of contact between the customer and service providers day-to-day. Monitor and report on service level agreements and performance indicators. Ensure supply partners deliver consistent service and excellent customer interactions. Track financial performance, ensuring delivery within budget and service requirements. Lead on continuous improvement initiatives to enhance service delivery. Manage all compliance, audits and statutory obligations to maintain full legal status. Build and maintain strong customer relationships, ensuring expectations are met and exceeded. Manage colleague relations in line with HR policy, promoting fairness and inclusion. Recruit, induct and train colleagues to ensure high standards and competence. Ensure adherence to Health & Safety and COSHH policies at all times. Respond to urgent issues or incidents swiftly and effectively. Provide positive leadership, coaching others to meet objectives and maintain standards. Share best practice, encourage collaboration and celebrate success within the team. Communicate effectively at all levels, adapting style to suit audience needs. Support change initiatives with resilience and a proactive mindset. About You - Role Requirements Proven operational leadership experience within soft services FM or large space cleaning environments (distribution centres desirable). Strong commercial awareness with the ability to analyse data and meet KPIs. Skilled in team management, colleague development and performance improvement. Confident communicator with the ability to influence and build trusted relationships. Proactive approach to problem solving, prioritisation and service excellence. Strong commitment to delivering a safe, clean and compliant environment. About Us TCFM began over 60 years ago when our founder, Trevor Cripps, set out to provide high-quality support services to businesses. That ambition has grown into a national organisation now recognised in the top 2% of UK contract cleaning providers. Our colleagues are at the heart of what we do, and your contribution will play a vital part in delivering the best possible service to our customers. Whatever your role, you will be valued, respected and supported to succeed. Why Join TCFM? Join a successful and growing FM organisation. Develop your leadership capabilities and progress your career. Make a real impact in a high profile customer environment.
May 05, 2026
Full time
About The Role Site Manager Shift Pattern: 5 out of 7 days (including weekends and evenings) Location: Milton Keynes Salary: £39,000 per annum Vacancy Type: Fixed Term Contract - 12 Months, Maternity Cover Expected Start Date: Mid-February 2026 Hours Per Week: 40 TCFM are seeking a Site Manager to support our soft services operation at a busy Distribution Centre in Milton Keynes. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the customer. This is a fixed-term contract to cover maternity leave, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required. Role Responsibilities Deliver facilities management services in accordance with the site service charter, SLA and internal FM strategy. Manage onsite FM projects as agreed with the Project Team. Act as the main point of contact between the customer and service providers day-to-day. Monitor and report on service level agreements and performance indicators. Ensure supply partners deliver consistent service and excellent customer interactions. Track financial performance, ensuring delivery within budget and service requirements. Lead on continuous improvement initiatives to enhance service delivery. Manage all compliance, audits and statutory obligations to maintain full legal status. Build and maintain strong customer relationships, ensuring expectations are met and exceeded. Manage colleague relations in line with HR policy, promoting fairness and inclusion. Recruit, induct and train colleagues to ensure high standards and competence. Ensure adherence to Health & Safety and COSHH policies at all times. Respond to urgent issues or incidents swiftly and effectively. Provide positive leadership, coaching others to meet objectives and maintain standards. Share best practice, encourage collaboration and celebrate success within the team. Communicate effectively at all levels, adapting style to suit audience needs. Support change initiatives with resilience and a proactive mindset. About You - Role Requirements Proven operational leadership experience within soft services FM or large space cleaning environments (distribution centres desirable). Strong commercial awareness with the ability to analyse data and meet KPIs. Skilled in team management, colleague development and performance improvement. Confident communicator with the ability to influence and build trusted relationships. Proactive approach to problem solving, prioritisation and service excellence. Strong commitment to delivering a safe, clean and compliant environment. About Us TCFM began over 60 years ago when our founder, Trevor Cripps, set out to provide high-quality support services to businesses. That ambition has grown into a national organisation now recognised in the top 2% of UK contract cleaning providers. Our colleagues are at the heart of what we do, and your contribution will play a vital part in delivering the best possible service to our customers. Whatever your role, you will be valued, respected and supported to succeed. Why Join TCFM? Join a successful and growing FM organisation. Develop your leadership capabilities and progress your career. Make a real impact in a high profile customer environment.
As a CBRE Senior Facilities Manager, you will lead a team responsible for overseeing building operations and maintenance. You will be the central figure in transforming our workplace into an exceptional environment. You will be responsible for upholding global standards while confidently adapting them to meet local needs, ensuring every interaction and space reflects our commitment to excellence. This position requires a leader who can not only manage facilities but also champion a positive and engaging workplace culture. What You'll Do: Workplace Team Leadership & Programs Adoption: Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement. Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners. Mentor, coach, and support team development, including performance evaluations, training, and recruitment. Leverage data-driven insights to optimize program delivery and enhance colleague engagement. Operational Efficiency & Cost Management: Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs. Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management. Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems. Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity. Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors. Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations. Frictionless Workplace & Client Relations: Serve as the primary point of contact for colleague inquiries and service requests, resolving issues swiftly and efficiently to create exceptional moments and a frictionless experience. Gather and analyse occupant feedback to continuously refine service delivery and enhance the overall workplace experience. Cultivate strong relationships with local client leadership and stakeholders, providing timely updates and strategic insights. Generate compelling reports that translate program performance data into actionable insights, demonstrating return on experience and colleague impact. What Success Looks Like: Adoption Excellence: Consistently meeting Workplace Experience standards. Operational Efficiency: Minimized friction in daily workplace interactions and proactive scheduling. Problem Resolution: Effective identification, troubleshooting, and resolution of complex issues. Engagement Impact: Measurable improvement in colleague satisfaction related to Workplace Experience. Relationship Strength: Strong partnerships with colleagues and stakeholders, evidenced by proactive collaboration. Values Alignment: Leading by example, consistent with CBRE's RISE values (Respect, Integrity, Service, and Excellence). What You Bring: Strategic & Proactive Ownership: Ability to independently drive initiatives and take full responsibility for the workplace environment. Problem-Solving & Decision-Making: Proven ability to handle complex challenges and make critical, timely decisions. Customer-First Approach: Unwavering commitment to prioritizing colleague needs in every program and process. Relationship Building & Influence: Demonstrated success in building influence and driving results with diverse stakeholders. Facilities Expertise: In-depth understanding of regulatory compliance, safety protocols, building codes, and best practices in facility management, including HVAC, plumbing, electrical, and safety systems. Financial Acumen: Experience in managing operational budgets, identifying efficiencies, and overseeing procurement. Leadership Experience: Preferred experience in staffing, selection, training, development, and performance management of teams. Communication & Influence: Exceptional ability to guide complex discussions, convey expectations, and motivate teams towards excellence. Education & Certifications: Bachelor's Degree preferred with 3-5 years of relevant experience, or an equivalent combination of education and experience. Valid driver's license required. Facility Management certification (e.g., CFM, FMP) preferred. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
May 05, 2026
Full time
As a CBRE Senior Facilities Manager, you will lead a team responsible for overseeing building operations and maintenance. You will be the central figure in transforming our workplace into an exceptional environment. You will be responsible for upholding global standards while confidently adapting them to meet local needs, ensuring every interaction and space reflects our commitment to excellence. This position requires a leader who can not only manage facilities but also champion a positive and engaging workplace culture. What You'll Do: Workplace Team Leadership & Programs Adoption: Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement. Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners. Mentor, coach, and support team development, including performance evaluations, training, and recruitment. Leverage data-driven insights to optimize program delivery and enhance colleague engagement. Operational Efficiency & Cost Management: Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs. Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management. Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems. Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity. Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors. Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations. Frictionless Workplace & Client Relations: Serve as the primary point of contact for colleague inquiries and service requests, resolving issues swiftly and efficiently to create exceptional moments and a frictionless experience. Gather and analyse occupant feedback to continuously refine service delivery and enhance the overall workplace experience. Cultivate strong relationships with local client leadership and stakeholders, providing timely updates and strategic insights. Generate compelling reports that translate program performance data into actionable insights, demonstrating return on experience and colleague impact. What Success Looks Like: Adoption Excellence: Consistently meeting Workplace Experience standards. Operational Efficiency: Minimized friction in daily workplace interactions and proactive scheduling. Problem Resolution: Effective identification, troubleshooting, and resolution of complex issues. Engagement Impact: Measurable improvement in colleague satisfaction related to Workplace Experience. Relationship Strength: Strong partnerships with colleagues and stakeholders, evidenced by proactive collaboration. Values Alignment: Leading by example, consistent with CBRE's RISE values (Respect, Integrity, Service, and Excellence). What You Bring: Strategic & Proactive Ownership: Ability to independently drive initiatives and take full responsibility for the workplace environment. Problem-Solving & Decision-Making: Proven ability to handle complex challenges and make critical, timely decisions. Customer-First Approach: Unwavering commitment to prioritizing colleague needs in every program and process. Relationship Building & Influence: Demonstrated success in building influence and driving results with diverse stakeholders. Facilities Expertise: In-depth understanding of regulatory compliance, safety protocols, building codes, and best practices in facility management, including HVAC, plumbing, electrical, and safety systems. Financial Acumen: Experience in managing operational budgets, identifying efficiencies, and overseeing procurement. Leadership Experience: Preferred experience in staffing, selection, training, development, and performance management of teams. Communication & Influence: Exceptional ability to guide complex discussions, convey expectations, and motivate teams towards excellence. Education & Certifications: Bachelor's Degree preferred with 3-5 years of relevant experience, or an equivalent combination of education and experience. Valid driver's license required. Facility Management certification (e.g., CFM, FMP) preferred. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Rentokil Pest Control - Graduate Pest Control Technician Join Our Team and Make a Difference! Enjoy problem-solving and helping customers? Become a Graduate Pest Control Technician with Rentokil in Enfield. Full training provided, no experience necessary. Apply now! We are currently seeking a Graduate Pest Control Technician to join our dedicated team covering Enfield and the surrounding area. Successful individuals in this role have included graduates with a science-based, business management or social science degree. If you're looking for a company that prioritises colleague development, this could be the job for you! Why Join Rentokil? Competitive Salary Package: Start with a basic salary of £29848 per annum. Expected OTE: £31,000 per annum, with bonus and commission schemes available. Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards. Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary. Industry-Leading Training: Receive top-notch training to support our customers' pest control needs. Graduate Pest Control Technician Role: You will start as a Pest Control Technician, with your initial 6-12 months dedicated to covering a specific geographical area. You'll provide invaluable support to customers by resolving their pest control issues while receiving comprehensive industry-recognised training. Key responsibilities include: Inspecting customer premises for signs of pests and identifying potential risks. Swiftly tackling pest problems by cleaning and removing evidence of pest behaviour. Offering valuable advice to customers on the maintenance and hygiene of their premises. Completing accurate reports after every visit. Providing exceptional customer service and upholding a professional image at all times. During the next 12-36 months, you will have an exciting opportunity to choose your career path from one of the following roles: Sales Surveyor Field Biologist Service Team Leader Key Account Manager Rentokil offers you the platform to follow your own career path while constantly learning on the job and developing your career. Requirements: A minimum 2.2 degree in a science/BSc related subject including Social Science, or a BA in Business Management, Hospitality or Tourism. A desire to work hard and have fun while meeting and interacting with customers daily. Flexibility with working patterns to support business needs. You may be required to pass a DBS check depending on the role you have applied for. Benefits: Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. A Company Putting "People First" Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.
May 04, 2026
Full time
Rentokil Pest Control - Graduate Pest Control Technician Join Our Team and Make a Difference! Enjoy problem-solving and helping customers? Become a Graduate Pest Control Technician with Rentokil in Enfield. Full training provided, no experience necessary. Apply now! We are currently seeking a Graduate Pest Control Technician to join our dedicated team covering Enfield and the surrounding area. Successful individuals in this role have included graduates with a science-based, business management or social science degree. If you're looking for a company that prioritises colleague development, this could be the job for you! Why Join Rentokil? Competitive Salary Package: Start with a basic salary of £29848 per annum. Expected OTE: £31,000 per annum, with bonus and commission schemes available. Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards. Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary. Industry-Leading Training: Receive top-notch training to support our customers' pest control needs. Graduate Pest Control Technician Role: You will start as a Pest Control Technician, with your initial 6-12 months dedicated to covering a specific geographical area. You'll provide invaluable support to customers by resolving their pest control issues while receiving comprehensive industry-recognised training. Key responsibilities include: Inspecting customer premises for signs of pests and identifying potential risks. Swiftly tackling pest problems by cleaning and removing evidence of pest behaviour. Offering valuable advice to customers on the maintenance and hygiene of their premises. Completing accurate reports after every visit. Providing exceptional customer service and upholding a professional image at all times. During the next 12-36 months, you will have an exciting opportunity to choose your career path from one of the following roles: Sales Surveyor Field Biologist Service Team Leader Key Account Manager Rentokil offers you the platform to follow your own career path while constantly learning on the job and developing your career. Requirements: A minimum 2.2 degree in a science/BSc related subject including Social Science, or a BA in Business Management, Hospitality or Tourism. A desire to work hard and have fun while meeting and interacting with customers daily. Flexibility with working patterns to support business needs. You may be required to pass a DBS check depending on the role you have applied for. Benefits: Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. A Company Putting "People First" Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.
Store Manager 40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. The Role We're excited to open Cubitts' flagship store in Manchester, located in the heart of the vibrant, independent-spirited Northern Quarter, and we're seeking a Store Manager to build a team, lead its launch and ongoing success. As a Store Manager, you'll be the driving force behind your store and team's success. Leading with energy and purpose, you'll take full ownership of your store's performance, team's development, and the experience of every customer who walks through the door. Working closely with your Assistant Manager you'll cultivate a team culture that is driven, collaborative, and focused on continuous growth. You'll confidently lead commercial performance, using insights to optimise operations, grow revenue, and deliver outstanding service. At the same time, you'll champion your team's progression through clear succession planning and personalised development. Success will come from how you inspire your team, delight our customers, and build a high performing store. Your key responsibilities: Lead recruitment, onboarding, and development of a high performing, motivated team with clear succession plans and personalised development pathways for every member. Drive team engagement and culture that is underpinned by our values, working towards an engagement score of 85%+ and enhancing team retention. Take accountability for the store's commercial performance, ensuring operational excellence and alignment with business KPIs. Lead by example to embed and uphold our customer non negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results. Act as a brand ambassador, engaging customers with our story, values, and craft, and supporting activities that attract and retain new audiences. Drive excellence in our Made to Measure and Bespoke service, partnering with your Assistant Manager to ensure every team member delivers a seamless in store experience. Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team's capability. Maintain and oversee a clean, organised store environment. Leverage data to optimise visual merchandising and stock, ensuring displays align with Cubitts' visual identity to drive sales. Collaborate with other teams and departments across the business to share insights, drive improvements, and create a united, high performance culture. Uphold Cubitts' standards in professionalism, compliance, and integrity, ensuring your team consistently operates within policy and best practice. Who you are Optical retail management experience within a customer focused, service led brand. A confident and inspiring leader who drives team success with focus and commitment to excellence. Passionate about people, you champion inclusivity and inspire each of your team to succeed by fostering a culture of recognition and growth. You lead with initiative, positivity, and patience, approaching each day with practical, solutions focused thinking and a growth mindset. Resilient under pressure and agile in response, adapting swiftly to operational setbacks. A results driven strategic thinker with strong business acumen. Detail oriented, you take genuine pride in your work, bringing meticulous care and precision to every aspect of your team and store's performance. Ambitious and purpose driven, you're ready to grow your career with a company where you can make a meaningful impact. Our Values Pioneers Leads by example with courage and positivity, inspiring their team to think innovatively, take risks, and continuously grow both personally and professionally. Proud Leads with dedication to excellence, inspiring and supporting their team to uphold high standards, pay attention to detail, and go the extra mile to achieve the best outcomes For All Humble and empathetic, they foster inclusivity, encourage teamwork through shared challenges, communicate openly, and celebrate individual and team strengths Some nice things you'll get Complimentary spectacles, eye examinations and generous discounts Option to buy and sell holiday Paid time away for the important moments in life Annual season ticket loan Cycle to work scheme Life assurance Subscription to Champion Health Unlimited You Can Now Business Skills Training At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs. Contract Type: Permanent- 40 hours, Monday-Sunday Salary: £34,922.08 Job grade: Store Manager UK Lvl 1 Working location: Cubitts Manchester, Smithfield Buildings, 44 Tib St, Manchester M4 1LA
May 01, 2026
Full time
Store Manager 40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. The Role We're excited to open Cubitts' flagship store in Manchester, located in the heart of the vibrant, independent-spirited Northern Quarter, and we're seeking a Store Manager to build a team, lead its launch and ongoing success. As a Store Manager, you'll be the driving force behind your store and team's success. Leading with energy and purpose, you'll take full ownership of your store's performance, team's development, and the experience of every customer who walks through the door. Working closely with your Assistant Manager you'll cultivate a team culture that is driven, collaborative, and focused on continuous growth. You'll confidently lead commercial performance, using insights to optimise operations, grow revenue, and deliver outstanding service. At the same time, you'll champion your team's progression through clear succession planning and personalised development. Success will come from how you inspire your team, delight our customers, and build a high performing store. Your key responsibilities: Lead recruitment, onboarding, and development of a high performing, motivated team with clear succession plans and personalised development pathways for every member. Drive team engagement and culture that is underpinned by our values, working towards an engagement score of 85%+ and enhancing team retention. Take accountability for the store's commercial performance, ensuring operational excellence and alignment with business KPIs. Lead by example to embed and uphold our customer non negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results. Act as a brand ambassador, engaging customers with our story, values, and craft, and supporting activities that attract and retain new audiences. Drive excellence in our Made to Measure and Bespoke service, partnering with your Assistant Manager to ensure every team member delivers a seamless in store experience. Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team's capability. Maintain and oversee a clean, organised store environment. Leverage data to optimise visual merchandising and stock, ensuring displays align with Cubitts' visual identity to drive sales. Collaborate with other teams and departments across the business to share insights, drive improvements, and create a united, high performance culture. Uphold Cubitts' standards in professionalism, compliance, and integrity, ensuring your team consistently operates within policy and best practice. Who you are Optical retail management experience within a customer focused, service led brand. A confident and inspiring leader who drives team success with focus and commitment to excellence. Passionate about people, you champion inclusivity and inspire each of your team to succeed by fostering a culture of recognition and growth. You lead with initiative, positivity, and patience, approaching each day with practical, solutions focused thinking and a growth mindset. Resilient under pressure and agile in response, adapting swiftly to operational setbacks. A results driven strategic thinker with strong business acumen. Detail oriented, you take genuine pride in your work, bringing meticulous care and precision to every aspect of your team and store's performance. Ambitious and purpose driven, you're ready to grow your career with a company where you can make a meaningful impact. Our Values Pioneers Leads by example with courage and positivity, inspiring their team to think innovatively, take risks, and continuously grow both personally and professionally. Proud Leads with dedication to excellence, inspiring and supporting their team to uphold high standards, pay attention to detail, and go the extra mile to achieve the best outcomes For All Humble and empathetic, they foster inclusivity, encourage teamwork through shared challenges, communicate openly, and celebrate individual and team strengths Some nice things you'll get Complimentary spectacles, eye examinations and generous discounts Option to buy and sell holiday Paid time away for the important moments in life Annual season ticket loan Cycle to work scheme Life assurance Subscription to Champion Health Unlimited You Can Now Business Skills Training At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs. Contract Type: Permanent- 40 hours, Monday-Sunday Salary: £34,922.08 Job grade: Store Manager UK Lvl 1 Working location: Cubitts Manchester, Smithfield Buildings, 44 Tib St, Manchester M4 1LA
Senior M&E Project Manager Are you a talented Senior Project Manager with expertise in MEP looking for an exciting new opportunity to showcase your skills? Look no further - a global leader in project development and construction, has an incredible role available on our Building Services team in London. In this pivotal position, you'll take the lead on a high-profile site-based project in the heart of the city, leveraging your extensive background in mechanical services and experience as a principal contractor to drive the project to successful completion. Senior M&E Project Manager You'll be the linchpin that holds it all together, deftly managing the principal contracting role while collaborating with the project team, supply team, design team and other key stakeholders. Your deep technical knowledge of MEPH systems will be invaluable as you oversee design and construction management, procurement, installation and commissioning. Working hand-in-hand with our procurement team, you'll provide expert analysis of supply chain proposals to ensure suitability and best value. Compliance with industry and business standards will be a top priority as you partner with our safety and environmental team. And when it's time to wrap things up, you'll work closely with the Commission Manager on project completion and handover. Senior M&E Project Manager Throughout it all, you'll keep everything on track, managing and reporting on program scheduling and deliverables to ensure we meet our contractual obligations. Your strong leadership skills will be essential as you support and empower your team, delegating responsibilities to keep everyone motivated and marching towards the same goals. If you're a driven self-starter with the flexibility to work some out-of-hours when needed, you'll thrive in this dynamic role.
Oct 09, 2025
Full time
Senior M&E Project Manager Are you a talented Senior Project Manager with expertise in MEP looking for an exciting new opportunity to showcase your skills? Look no further - a global leader in project development and construction, has an incredible role available on our Building Services team in London. In this pivotal position, you'll take the lead on a high-profile site-based project in the heart of the city, leveraging your extensive background in mechanical services and experience as a principal contractor to drive the project to successful completion. Senior M&E Project Manager You'll be the linchpin that holds it all together, deftly managing the principal contracting role while collaborating with the project team, supply team, design team and other key stakeholders. Your deep technical knowledge of MEPH systems will be invaluable as you oversee design and construction management, procurement, installation and commissioning. Working hand-in-hand with our procurement team, you'll provide expert analysis of supply chain proposals to ensure suitability and best value. Compliance with industry and business standards will be a top priority as you partner with our safety and environmental team. And when it's time to wrap things up, you'll work closely with the Commission Manager on project completion and handover. Senior M&E Project Manager Throughout it all, you'll keep everything on track, managing and reporting on program scheduling and deliverables to ensure we meet our contractual obligations. Your strong leadership skills will be essential as you support and empower your team, delegating responsibilities to keep everyone motivated and marching towards the same goals. If you're a driven self-starter with the flexibility to work some out-of-hours when needed, you'll thrive in this dynamic role.
Calling Senior Sales Trailblazers. Deal Closers. Strategic Heavyweights. Ready to sell smarter, scale faster, and lead stronger? If you re a high-performing account manager with a proven track record of growing key accounts and closing complex deals this is your next big move. At COOLSPIRiT , we don t settle for average. We re trusted by some of the UK s biggest organisations to deliver mission-critical data and infrastructure solutions, and now we re looking for a Senior Account Manager who s ready to own a portfolio, influence strategy, and drive serious results. Big brands. Bigger opportunities. And the backing to do your best work yet. - The Role at a Glance: Senior Sales Account Manager Chesterfield, Derbyshire £45,000 £55,000 Base (£90,000 - £110,000 OTE) + Benefits Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords - they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Senior Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets - you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £55k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. You ve already proven you can perform - now step into a role where your expertise will be valued, your ideas heard, and your success properly rewarded. At COOLSPIRiT , you'll partner with top-tier clients, shape high-value solutions, and lead the kind of deals that define careers. If you re ready to stop coasting and start climbing, hit Apply and let s make it happen. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Oct 07, 2025
Full time
Calling Senior Sales Trailblazers. Deal Closers. Strategic Heavyweights. Ready to sell smarter, scale faster, and lead stronger? If you re a high-performing account manager with a proven track record of growing key accounts and closing complex deals this is your next big move. At COOLSPIRiT , we don t settle for average. We re trusted by some of the UK s biggest organisations to deliver mission-critical data and infrastructure solutions, and now we re looking for a Senior Account Manager who s ready to own a portfolio, influence strategy, and drive serious results. Big brands. Bigger opportunities. And the backing to do your best work yet. - The Role at a Glance: Senior Sales Account Manager Chesterfield, Derbyshire £45,000 £55,000 Base (£90,000 - £110,000 OTE) + Benefits Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords - they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Senior Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets - you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £55k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. You ve already proven you can perform - now step into a role where your expertise will be valued, your ideas heard, and your success properly rewarded. At COOLSPIRiT , you'll partner with top-tier clients, shape high-value solutions, and lead the kind of deals that define careers. If you re ready to stop coasting and start climbing, hit Apply and let s make it happen. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Calling Senior Sales Trailblazers. Deal Closers. Strategic Heavyweights. Ready to sell smarter, scale faster, and lead stronger? If you re a high-performing account manager with a proven track record of growing key accounts and closing complex deals this is your next big move. At COOLSPIRiT , we don t settle for average. We re trusted by some of the UK s biggest organisations to deliver mission-critical data and infrastructure solutions, and now we re looking for a Senior Account Manager who s ready to own a portfolio, influence strategy, and drive serious results. Big brands. Bigger opportunities. And the backing to do your best work yet. - The Role at a Glance: Senior Sales Account Manager Chesterfield, Derbyshire £45,000 £55,000 Base (£90,000 - £110,000 OTE) + Benefits Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords - they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Senior Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets - you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £55k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. You ve already proven you can perform - now step into a role where your expertise will be valued, your ideas heard, and your success properly rewarded. At COOLSPIRiT , you'll partner with top-tier clients, shape high-value solutions, and lead the kind of deals that define careers. If you re ready to stop coasting and start climbing, hit Apply and let s make it happen. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Oct 07, 2025
Full time
Calling Senior Sales Trailblazers. Deal Closers. Strategic Heavyweights. Ready to sell smarter, scale faster, and lead stronger? If you re a high-performing account manager with a proven track record of growing key accounts and closing complex deals this is your next big move. At COOLSPIRiT , we don t settle for average. We re trusted by some of the UK s biggest organisations to deliver mission-critical data and infrastructure solutions, and now we re looking for a Senior Account Manager who s ready to own a portfolio, influence strategy, and drive serious results. Big brands. Bigger opportunities. And the backing to do your best work yet. - The Role at a Glance: Senior Sales Account Manager Chesterfield, Derbyshire £45,000 £55,000 Base (£90,000 - £110,000 OTE) + Benefits Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords - they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Senior Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets - you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £55k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. You ve already proven you can perform - now step into a role where your expertise will be valued, your ideas heard, and your success properly rewarded. At COOLSPIRiT , you'll partner with top-tier clients, shape high-value solutions, and lead the kind of deals that define careers. If you re ready to stop coasting and start climbing, hit Apply and let s make it happen. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Calling A-Players, Trailblazers, and Sales Game-Changers! Ready to Sell Smarter, Not Harder? Ready to scale your career? If you re an expert in growing client accounts and closing deals that matter, and you're itching for a sales environment that actually lives up to the hype - this is your moment. At COOLSPIRiT , we don t do ordinary. We re powering some of the UK s biggest names with next-level data and infrastructure solutions, and we re looking for a savvy Account Manager ready to make their mark. Big deals. Big rewards. Real impact. Let s go. - The Role at a Glance: Sales Account Manager Chesterfield, Derbyshire £30,000 £45,000 Base £60,000 - £90,000 OTE Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. - Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £45k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. This is more than just another sales role - it s your chance to own a portfolio, build deep client partnerships, and shape the future of a top-tier tech business. You bring the ambition, strategy, and hustle, we ll bring the platform, product, and backing to help you thrive. So, are you in? Hit Apply now and let s start the conversation that could change everything. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Oct 07, 2025
Full time
Calling A-Players, Trailblazers, and Sales Game-Changers! Ready to Sell Smarter, Not Harder? Ready to scale your career? If you re an expert in growing client accounts and closing deals that matter, and you're itching for a sales environment that actually lives up to the hype - this is your moment. At COOLSPIRiT , we don t do ordinary. We re powering some of the UK s biggest names with next-level data and infrastructure solutions, and we re looking for a savvy Account Manager ready to make their mark. Big deals. Big rewards. Real impact. Let s go. - The Role at a Glance: Sales Account Manager Chesterfield, Derbyshire £30,000 £45,000 Base £60,000 - £90,000 OTE Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. - Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £45k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. This is more than just another sales role - it s your chance to own a portfolio, build deep client partnerships, and shape the future of a top-tier tech business. You bring the ambition, strategy, and hustle, we ll bring the platform, product, and backing to help you thrive. So, are you in? Hit Apply now and let s start the conversation that could change everything. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Calling A-Players, Trailblazers, and Sales Game-Changers! Ready to Sell Smarter, Not Harder? Ready to scale your career? If you re an expert in growing client accounts and closing deals that matter, and you're itching for a sales environment that actually lives up to the hype - this is your moment. At COOLSPIRiT , we don t do ordinary. We re powering some of the UK s biggest names with next-level data and infrastructure solutions, and we re looking for a savvy Account Manager ready to make their mark. Big deals. Big rewards. Real impact. Let s go. - The Role at a Glance: Sales Account Manager Chesterfield, Derbyshire £30,000 £45,000 Base £60,000 - £90,000 OTE Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. - Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £45k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. This is more than just another sales role - it s your chance to own a portfolio, build deep client partnerships, and shape the future of a top-tier tech business. You bring the ambition, strategy, and hustle, we ll bring the platform, product, and backing to help you thrive. So, are you in? Hit Apply now and let s start the conversation that could change everything. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Oct 07, 2025
Full time
Calling A-Players, Trailblazers, and Sales Game-Changers! Ready to Sell Smarter, Not Harder? Ready to scale your career? If you re an expert in growing client accounts and closing deals that matter, and you're itching for a sales environment that actually lives up to the hype - this is your moment. At COOLSPIRiT , we don t do ordinary. We re powering some of the UK s biggest names with next-level data and infrastructure solutions, and we re looking for a savvy Account Manager ready to make their mark. Big deals. Big rewards. Real impact. Let s go. - The Role at a Glance: Sales Account Manager Chesterfield, Derbyshire £30,000 £45,000 Base £60,000 - £90,000 OTE Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. - Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £45k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. This is more than just another sales role - it s your chance to own a portfolio, build deep client partnerships, and shape the future of a top-tier tech business. You bring the ambition, strategy, and hustle, we ll bring the platform, product, and backing to help you thrive. So, are you in? Hit Apply now and let s start the conversation that could change everything. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Calling A-Players, Trailblazers, and Sales Game-Changers! Ready to Sell Smarter, Not Harder? Ready to scale your career? If you re an expert in growing client accounts and closing deals that matter, and you're itching for a sales environment that actually lives up to the hype - this is your moment. At COOLSPIRiT , we don t do ordinary. We re powering some of the UK s biggest names with next-level data and infrastructure solutions, and we re looking for a savvy Account Manager ready to make their mark. Big deals. Big rewards. Real impact. Let s go. - The Role at a Glance: Sales Account Manager Chesterfield, Derbyshire £30,000 £45,000 Base £60,000 - £90,000 OTE Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. - Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £45k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. This is more than just another sales role - it s your chance to own a portfolio, build deep client partnerships, and shape the future of a top-tier tech business. You bring the ambition, strategy, and hustle, we ll bring the platform, product, and backing to help you thrive. So, are you in? Hit Apply now and let s start the conversation that could change everything. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Oct 07, 2025
Full time
Calling A-Players, Trailblazers, and Sales Game-Changers! Ready to Sell Smarter, Not Harder? Ready to scale your career? If you re an expert in growing client accounts and closing deals that matter, and you're itching for a sales environment that actually lives up to the hype - this is your moment. At COOLSPIRiT , we don t do ordinary. We re powering some of the UK s biggest names with next-level data and infrastructure solutions, and we re looking for a savvy Account Manager ready to make their mark. Big deals. Big rewards. Real impact. Let s go. - The Role at a Glance: Sales Account Manager Chesterfield, Derbyshire £30,000 £45,000 Base £60,000 - £90,000 OTE Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. - Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £45k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. This is more than just another sales role - it s your chance to own a portfolio, build deep client partnerships, and shape the future of a top-tier tech business. You bring the ambition, strategy, and hustle, we ll bring the platform, product, and backing to help you thrive. So, are you in? Hit Apply now and let s start the conversation that could change everything. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
We are looking for a driven and standalone Business Development Manager to look after Scotland and Northern Ireland. We hire, sell and maintain specialist plant equipment in various industrial markets and if you want uncapped earning potential, this could be for you! BASIC SALARY: £40,000 - £45,000 (DOE) BENEFITS: Generous Uncapped Commission Scheme paid on new and existing customers in your area (OTE of circa £70k-£90k) Company Car Pension 5% matched Private Health Insurance 25 Days Holiday & Bank holidays LOCATION: You'll be home based, covering the whole of Scotland, with travel to Ireland. Ideally, you ll live in or around Glasgow, Edinburgh or Dundee, so this could include Perth, Dunfermline, Kirkaldy, Stirling, Broxburn, Livingston, Bathgate, Whitburn, Linlithgow, Falkirk, Cumbernauld or anywhere in between. JOB DESCRIPTION: Business Development Manager, Area Sales Manager, Territory Sales Manager - plant equipment, industrial machinery As our Business Development Manager you will be self-sufficient and driven by earning. Working from home and covering Scotland and Ireland, you ll use your experience of contract hire sales and/or sales of high value capital equipment to grow your region. Initially, this will be a new business focused role however, you will be taking over an active territory with existing customers. This is a solution sell, so you MUST be able to demonstrate your ability to swiftly convert leads into high value sales and develop (up-sell and cross sell) existing accounts. To succeed in this role, you'll be self-generating leads or following up on interest from our highly focussed marketing campaigns to: Meet with 2/3 clients per day Complete site surveys to generate accurate quotations Advise clients on the best solution to meet their requirements Follow up on presented quotes and close sales PERSON SPECIFICATION: Business Development Manager, Area Sales Manager, Territory Sales Manager - plant equipment, industrial machinery You will ideally have a proven track record of success in the contract hire and/or sales of either plant, machinery, specialist capital equipment or high value, technical solutions. Although not essential it s likely that you'll have sold to one or more of the following market sectors/industries/product types: Mining / quarrying / timber Cement & Concrete Manufacturers Steel & Foundry Sites Bulk & Mineral Storage and Transportation hubs Power Generation Facilities / Energy from waste (EFW) Building Materials production, eg Brickworks Recycling facilities Regardless of your sales background, you ll need to be self-motivated, with excellent planning skills and a demonstrable track record of building long-term relationships. THE COMPANY: Since 1984, we have led the way in the design and manufacture of vacuum-based technology to help clients move wet or dry materials around their sites, or to deal with spillages, dust build up or material recycling. We re going from strength to strength and the quality of our equipment, along with high standards of customer service, mean that we have grown to become a global leader. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Business Development Manager, Area Sales Manager, Regional Sales Manager, Territory Sales Manager, Technical Sales Manager - Plant Hire, Plant Sales, Equipment Rental, Specialist Machinery, Conveyors, Cement & Concrete, Timber, Steel & Foundry, Bulk & Minerals, Energy & Power, Building Materials, Pulp & Paper, Quarrying, & Aggregates, Asphalt Manufacturing, Power Stations, Grain Processing, Shotblasting, Insulation Manufacturing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MT18186, Wallace Hind Selection
Oct 07, 2025
Full time
We are looking for a driven and standalone Business Development Manager to look after Scotland and Northern Ireland. We hire, sell and maintain specialist plant equipment in various industrial markets and if you want uncapped earning potential, this could be for you! BASIC SALARY: £40,000 - £45,000 (DOE) BENEFITS: Generous Uncapped Commission Scheme paid on new and existing customers in your area (OTE of circa £70k-£90k) Company Car Pension 5% matched Private Health Insurance 25 Days Holiday & Bank holidays LOCATION: You'll be home based, covering the whole of Scotland, with travel to Ireland. Ideally, you ll live in or around Glasgow, Edinburgh or Dundee, so this could include Perth, Dunfermline, Kirkaldy, Stirling, Broxburn, Livingston, Bathgate, Whitburn, Linlithgow, Falkirk, Cumbernauld or anywhere in between. JOB DESCRIPTION: Business Development Manager, Area Sales Manager, Territory Sales Manager - plant equipment, industrial machinery As our Business Development Manager you will be self-sufficient and driven by earning. Working from home and covering Scotland and Ireland, you ll use your experience of contract hire sales and/or sales of high value capital equipment to grow your region. Initially, this will be a new business focused role however, you will be taking over an active territory with existing customers. This is a solution sell, so you MUST be able to demonstrate your ability to swiftly convert leads into high value sales and develop (up-sell and cross sell) existing accounts. To succeed in this role, you'll be self-generating leads or following up on interest from our highly focussed marketing campaigns to: Meet with 2/3 clients per day Complete site surveys to generate accurate quotations Advise clients on the best solution to meet their requirements Follow up on presented quotes and close sales PERSON SPECIFICATION: Business Development Manager, Area Sales Manager, Territory Sales Manager - plant equipment, industrial machinery You will ideally have a proven track record of success in the contract hire and/or sales of either plant, machinery, specialist capital equipment or high value, technical solutions. Although not essential it s likely that you'll have sold to one or more of the following market sectors/industries/product types: Mining / quarrying / timber Cement & Concrete Manufacturers Steel & Foundry Sites Bulk & Mineral Storage and Transportation hubs Power Generation Facilities / Energy from waste (EFW) Building Materials production, eg Brickworks Recycling facilities Regardless of your sales background, you ll need to be self-motivated, with excellent planning skills and a demonstrable track record of building long-term relationships. THE COMPANY: Since 1984, we have led the way in the design and manufacture of vacuum-based technology to help clients move wet or dry materials around their sites, or to deal with spillages, dust build up or material recycling. We re going from strength to strength and the quality of our equipment, along with high standards of customer service, mean that we have grown to become a global leader. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Business Development Manager, Area Sales Manager, Regional Sales Manager, Territory Sales Manager, Technical Sales Manager - Plant Hire, Plant Sales, Equipment Rental, Specialist Machinery, Conveyors, Cement & Concrete, Timber, Steel & Foundry, Bulk & Minerals, Energy & Power, Building Materials, Pulp & Paper, Quarrying, & Aggregates, Asphalt Manufacturing, Power Stations, Grain Processing, Shotblasting, Insulation Manufacturing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MT18186, Wallace Hind Selection
Position: Engineering Project Manager Salary: £45,000 - £60,000 We do not offer Sponsorship or work visas. Company Overview Labman Automation is an award-winning company in North Yorkshire that designs and manufactures bespoke robotic automation systems for a wide range of laboratory, medical and industrial industries across the world. We're a company that prides itself on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology. Our philosophy of engineering excellence is achieved through self-discipline with supportive leadership, sustainable partnerships, and openness. Our company structure encourages involvement and accountability from everyone. This is driven forward with kindness, humour & enthusiasm. This is driven by our core values & behaviours which underpin everything we do: In it together - Being a team; a community of mutual support Excellence - Working & delivering at the very highest quality Humility - Respecting yourself and others Sustainability - Recognition that we have an impact on our planet, our company and our community Fun - Enjoyment in your work Job Opportunity Due to continued growth, Labman is looking to hire an experienced, enthusiastic, professional, hands-on Engineering Project Manager to deliver turnkey projects of up to £3m to our clients worldwide. They will successfully manage teams of like-minded engineers to ensure projects are delivered to an exceptional standard, on budget and on time. The projects are varied and at times challenging, but you will have the support and input from an experienced Labman team. They will also facilitate and mentor the internal development of Labman employees in alignment with sustainability and expected future growth demands. What the Job Involves This role is for an experienced Project manager, the projects you manage will vary in application and complexity. Depending on the scale of the jobs undertaken there will be times when you are managing multiple projects and teams. Your involvement will span the full project lifecycle from initial conception to successful delivery and continued support. Responsibilities will include but are not limited to the following: Working closely with customers to understand initial requirements and develop initial proposals and costings Maintain a strong focus on priorities, holding others to account and swiftly respond to changing requirements Act as a role model by bringing positivity and a proactive approach to engineering Actively promote knowledge and resource sharing with peers and others within the business Organising projects by identifying short-term and long-range issues; preparing and maintaining project plans, cost estimates, and required resources Work collaboratively with customers to manage, monitor and deliver against commitments Develop robust business cases, with fully costed options identifying clear policy/technical advantages and/or returns on investment to assist decision making The role is based in our North Yorkshire office but will require international travel from time to time Essential Capabilities Bachelors or Masters Degree (or equivalent) in engineering discipline (Mechanical, electrical or software) Minimum of 2 years' experience within project management Proven history of delivering projects successfully though the full life cycle on time, within budget and scope. Experience in developing detailed project plans and organising resource availability and allocation Experience working in a multi-disciplinary engineering & design environment A passion for understanding and solving complex engineering problems in a team environment Excellent communication skills Must be able to inspire and motivate a team and demonstrate strong influencing skills. Desirable skills / experience Solidworks or similar CAD package Working on projects to ISO13485 or ISO9001 standards Strong understanding on machine safety and compliance standards Experience delivering automation or robotics projects Experience managing projects under a GMP framework Active contribution to community or social activities Company Benefits: 33 days annual holiday (raising to 38 over 5 years) inc. public holidays. 5% employer pension paid on full salary Aviva Health care Travel opportunities in various roles Enhanced maternity Pay (long service applicable) Enhanced Paternity leave CPD support and annual subscription to appropriate body covered. Free inhouse gym, squash, bouldering wall, and countless clubs Benefits: Company pension Enhanced maternity leave Enhanced paternity leave On-site gym Private medical insurance Work Location: In person
Oct 03, 2025
Full time
Position: Engineering Project Manager Salary: £45,000 - £60,000 We do not offer Sponsorship or work visas. Company Overview Labman Automation is an award-winning company in North Yorkshire that designs and manufactures bespoke robotic automation systems for a wide range of laboratory, medical and industrial industries across the world. We're a company that prides itself on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology. Our philosophy of engineering excellence is achieved through self-discipline with supportive leadership, sustainable partnerships, and openness. Our company structure encourages involvement and accountability from everyone. This is driven forward with kindness, humour & enthusiasm. This is driven by our core values & behaviours which underpin everything we do: In it together - Being a team; a community of mutual support Excellence - Working & delivering at the very highest quality Humility - Respecting yourself and others Sustainability - Recognition that we have an impact on our planet, our company and our community Fun - Enjoyment in your work Job Opportunity Due to continued growth, Labman is looking to hire an experienced, enthusiastic, professional, hands-on Engineering Project Manager to deliver turnkey projects of up to £3m to our clients worldwide. They will successfully manage teams of like-minded engineers to ensure projects are delivered to an exceptional standard, on budget and on time. The projects are varied and at times challenging, but you will have the support and input from an experienced Labman team. They will also facilitate and mentor the internal development of Labman employees in alignment with sustainability and expected future growth demands. What the Job Involves This role is for an experienced Project manager, the projects you manage will vary in application and complexity. Depending on the scale of the jobs undertaken there will be times when you are managing multiple projects and teams. Your involvement will span the full project lifecycle from initial conception to successful delivery and continued support. Responsibilities will include but are not limited to the following: Working closely with customers to understand initial requirements and develop initial proposals and costings Maintain a strong focus on priorities, holding others to account and swiftly respond to changing requirements Act as a role model by bringing positivity and a proactive approach to engineering Actively promote knowledge and resource sharing with peers and others within the business Organising projects by identifying short-term and long-range issues; preparing and maintaining project plans, cost estimates, and required resources Work collaboratively with customers to manage, monitor and deliver against commitments Develop robust business cases, with fully costed options identifying clear policy/technical advantages and/or returns on investment to assist decision making The role is based in our North Yorkshire office but will require international travel from time to time Essential Capabilities Bachelors or Masters Degree (or equivalent) in engineering discipline (Mechanical, electrical or software) Minimum of 2 years' experience within project management Proven history of delivering projects successfully though the full life cycle on time, within budget and scope. Experience in developing detailed project plans and organising resource availability and allocation Experience working in a multi-disciplinary engineering & design environment A passion for understanding and solving complex engineering problems in a team environment Excellent communication skills Must be able to inspire and motivate a team and demonstrate strong influencing skills. Desirable skills / experience Solidworks or similar CAD package Working on projects to ISO13485 or ISO9001 standards Strong understanding on machine safety and compliance standards Experience delivering automation or robotics projects Experience managing projects under a GMP framework Active contribution to community or social activities Company Benefits: 33 days annual holiday (raising to 38 over 5 years) inc. public holidays. 5% employer pension paid on full salary Aviva Health care Travel opportunities in various roles Enhanced maternity Pay (long service applicable) Enhanced Paternity leave CPD support and annual subscription to appropriate body covered. Free inhouse gym, squash, bouldering wall, and countless clubs Benefits: Company pension Enhanced maternity leave Enhanced paternity leave On-site gym Private medical insurance Work Location: In person
Position: Engineering Project Manager Salary: £45,000 - £60,000 We do not offer Sponsorship or work visas. Company Overview Labman Automation is an award-winning company in North Yorkshire that designs and manufactures bespoke robotic automation systems for a wide range of laboratory, medical and industrial industries across the world. We're a company that prides itself on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology. Our philosophy of engineering excellence is achieved through self-discipline with supportive leadership, sustainable partnerships, and openness. Our company structure encourages involvement and accountability from everyone. This is driven forward with kindness, humour & enthusiasm. This is driven by our core values & behaviours which underpin everything we do: In it together - Being a team; a community of mutual support Excellence - Working & delivering at the very highest quality Humility - Respecting yourself and others Sustainability - Recognition that we have an impact on our planet, our company and our community Fun - Enjoyment in your work Job Opportunity Due to continued growth, Labman is looking to hire an experienced, enthusiastic, professional, hands-on Engineering Project Manager to deliver turnkey projects of up to £3m to our clients worldwide. They will successfully manage teams of like-minded engineers to ensure projects are delivered to an exceptional standard, on budget and on time. The projects are varied and at times challenging, but you will have the support and input from an experienced Labman team. They will also facilitate and mentor the internal development of Labman employees in alignment with sustainability and expected future growth demands. What the Job Involves This role is for an experienced Project manager, the projects you manage will vary in application and complexity. Depending on the scale of the jobs undertaken there will be times when you are managing multiple projects and teams. Your involvement will span the full project lifecycle from initial conception to successful delivery and continued support. Responsibilities will include but are not limited to the following: Working closely with customers to understand initial requirements and develop initial proposals and costings Maintain a strong focus on priorities, holding others to account and swiftly respond to changing requirements Act as a role model by bringing positivity and a proactive approach to engineering Actively promote knowledge and resource sharing with peers and others within the business Organising projects by identifying short-term and long-range issues; preparing and maintaining project plans, cost estimates, and required resources Work collaboratively with customers to manage, monitor and deliver against commitments Develop robust business cases, with fully costed options identifying clear policy/technical advantages and/or returns on investment to assist decision making The role is based in our North Yorkshire office but will require international travel from time to time Essential Capabilities Bachelors or Masters Degree (or equivalent) in engineering discipline (Mechanical, electrical or software) Minimum of 2 years' experience within project management Proven history of delivering projects successfully though the full life cycle on time, within budget and scope. Experience in developing detailed project plans and organising resource availability and allocation Experience working in a multi-disciplinary engineering & design environment A passion for understanding and solving complex engineering problems in a team environment Excellent communication skills Must be able to inspire and motivate a team and demonstrate strong influencing skills. Desirable skills / experience Solidworks or similar CAD package Working on projects to ISO13485 or ISO9001 standards Strong understanding on machine safety and compliance standards Experience delivering automation or robotics projects Experience managing projects under a GMP framework Active contribution to community or social activities Company Benefits: 33 days annual holiday (raising to 38 over 5 years) inc. public holidays. 5% employer pension paid on full salary Aviva Health care Travel opportunities in various roles Enhanced maternity Pay (long service applicable) Enhanced Paternity leave CPD support and annual subscription to appropriate body covered. Free inhouse gym, squash, bouldering wall, and countless clubs Benefits: Company pension Enhanced maternity leave Enhanced paternity leave On-site gym Private medical insurance Work Location: In person
Oct 01, 2025
Full time
Position: Engineering Project Manager Salary: £45,000 - £60,000 We do not offer Sponsorship or work visas. Company Overview Labman Automation is an award-winning company in North Yorkshire that designs and manufactures bespoke robotic automation systems for a wide range of laboratory, medical and industrial industries across the world. We're a company that prides itself on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology. Our philosophy of engineering excellence is achieved through self-discipline with supportive leadership, sustainable partnerships, and openness. Our company structure encourages involvement and accountability from everyone. This is driven forward with kindness, humour & enthusiasm. This is driven by our core values & behaviours which underpin everything we do: In it together - Being a team; a community of mutual support Excellence - Working & delivering at the very highest quality Humility - Respecting yourself and others Sustainability - Recognition that we have an impact on our planet, our company and our community Fun - Enjoyment in your work Job Opportunity Due to continued growth, Labman is looking to hire an experienced, enthusiastic, professional, hands-on Engineering Project Manager to deliver turnkey projects of up to £3m to our clients worldwide. They will successfully manage teams of like-minded engineers to ensure projects are delivered to an exceptional standard, on budget and on time. The projects are varied and at times challenging, but you will have the support and input from an experienced Labman team. They will also facilitate and mentor the internal development of Labman employees in alignment with sustainability and expected future growth demands. What the Job Involves This role is for an experienced Project manager, the projects you manage will vary in application and complexity. Depending on the scale of the jobs undertaken there will be times when you are managing multiple projects and teams. Your involvement will span the full project lifecycle from initial conception to successful delivery and continued support. Responsibilities will include but are not limited to the following: Working closely with customers to understand initial requirements and develop initial proposals and costings Maintain a strong focus on priorities, holding others to account and swiftly respond to changing requirements Act as a role model by bringing positivity and a proactive approach to engineering Actively promote knowledge and resource sharing with peers and others within the business Organising projects by identifying short-term and long-range issues; preparing and maintaining project plans, cost estimates, and required resources Work collaboratively with customers to manage, monitor and deliver against commitments Develop robust business cases, with fully costed options identifying clear policy/technical advantages and/or returns on investment to assist decision making The role is based in our North Yorkshire office but will require international travel from time to time Essential Capabilities Bachelors or Masters Degree (or equivalent) in engineering discipline (Mechanical, electrical or software) Minimum of 2 years' experience within project management Proven history of delivering projects successfully though the full life cycle on time, within budget and scope. Experience in developing detailed project plans and organising resource availability and allocation Experience working in a multi-disciplinary engineering & design environment A passion for understanding and solving complex engineering problems in a team environment Excellent communication skills Must be able to inspire and motivate a team and demonstrate strong influencing skills. Desirable skills / experience Solidworks or similar CAD package Working on projects to ISO13485 or ISO9001 standards Strong understanding on machine safety and compliance standards Experience delivering automation or robotics projects Experience managing projects under a GMP framework Active contribution to community or social activities Company Benefits: 33 days annual holiday (raising to 38 over 5 years) inc. public holidays. 5% employer pension paid on full salary Aviva Health care Travel opportunities in various roles Enhanced maternity Pay (long service applicable) Enhanced Paternity leave CPD support and annual subscription to appropriate body covered. Free inhouse gym, squash, bouldering wall, and countless clubs Benefits: Company pension Enhanced maternity leave Enhanced paternity leave On-site gym Private medical insurance Work Location: In person
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Location: Central LondonSalary: £65,000 - £80,000 per annum (depending on experience)Contract Type: Full-time, Permanent About the Client Our client is a leading specialist in the design, manufacture, and installation of premium washroom solutions. Recognised as the UK's first carbon-neutral washroom supplier, they deliver innovative, sustainable, and high-quality results for some of the country's most prestigious commercial and residential projects. Their company ethos - "Experience: Design, Develop, Deliver" - reflects an end-to-end commitment to excellence. Joining this company means becoming part of a highly skilled and supportive team where contributions truly matter. The Opportunity Our client is seeking a confident, polished, and experienced Project Manager to lead complex washroom fit-out projects from handover through to final delivery. This client-facing role requires professionalism, attention to detail, and the ability to manage the entire project lifecycle, including on-site installation. The ideal candidate will have a background in sub-contracting project management, preferably within construction or high-end fit-out sectors, with strong experience managing commercial packages as part of larger main contractor developments. Key Responsibilities Take full ownership of assigned projects from pre-construction handover to completion. Act as the main point of contact for the Main Contractor, ensuring clear, proactive communication. Lead the internal project team (Design Manager, CAD Technicians, Document Control). Manage all phases: programme scheduling, cost control, installation, and final handover. Ensure on-site activities comply with health & safety standards and quality expectations. Monitor project budgets and margin, issuing variations, valuations, and final accounts. Resolve site issues swiftly while maintaining productivity, client satisfaction, and programme. Requirements Candidate Profile Proven experience delivering projects as a Sub-Contractor Project Manager. Background in construction, fit-out, joinery, or bespoke manufacturing. Strong interpersonal skills with a polished, professional, and client-facing presence. Commercially astute with excellent cost management and reporting capabilities. Technically competent - able to interpret drawings, scope documents, and site requirements. Organised and calm under pressure, with strong leadership in multi-disciplinary settings. Benefits Competitive salary: £65,000 - £80,000 depending on experience Profit share bonus scheme based on company and individual performance 30 days annual leave, including bank holidays and Christmas shutdown Birthday day off Travel card for client site visits Free daily lunch provided at the London office Carbon-neutral employer committed to sustainability and continuous improvement Supportive, collaborative, and experienced leadership team Career development opportunities within a growing, innovation-led business
Sep 22, 2025
Full time
Location: Central LondonSalary: £65,000 - £80,000 per annum (depending on experience)Contract Type: Full-time, Permanent About the Client Our client is a leading specialist in the design, manufacture, and installation of premium washroom solutions. Recognised as the UK's first carbon-neutral washroom supplier, they deliver innovative, sustainable, and high-quality results for some of the country's most prestigious commercial and residential projects. Their company ethos - "Experience: Design, Develop, Deliver" - reflects an end-to-end commitment to excellence. Joining this company means becoming part of a highly skilled and supportive team where contributions truly matter. The Opportunity Our client is seeking a confident, polished, and experienced Project Manager to lead complex washroom fit-out projects from handover through to final delivery. This client-facing role requires professionalism, attention to detail, and the ability to manage the entire project lifecycle, including on-site installation. The ideal candidate will have a background in sub-contracting project management, preferably within construction or high-end fit-out sectors, with strong experience managing commercial packages as part of larger main contractor developments. Key Responsibilities Take full ownership of assigned projects from pre-construction handover to completion. Act as the main point of contact for the Main Contractor, ensuring clear, proactive communication. Lead the internal project team (Design Manager, CAD Technicians, Document Control). Manage all phases: programme scheduling, cost control, installation, and final handover. Ensure on-site activities comply with health & safety standards and quality expectations. Monitor project budgets and margin, issuing variations, valuations, and final accounts. Resolve site issues swiftly while maintaining productivity, client satisfaction, and programme. Requirements Candidate Profile Proven experience delivering projects as a Sub-Contractor Project Manager. Background in construction, fit-out, joinery, or bespoke manufacturing. Strong interpersonal skills with a polished, professional, and client-facing presence. Commercially astute with excellent cost management and reporting capabilities. Technically competent - able to interpret drawings, scope documents, and site requirements. Organised and calm under pressure, with strong leadership in multi-disciplinary settings. Benefits Competitive salary: £65,000 - £80,000 depending on experience Profit share bonus scheme based on company and individual performance 30 days annual leave, including bank holidays and Christmas shutdown Birthday day off Travel card for client site visits Free daily lunch provided at the London office Carbon-neutral employer committed to sustainability and continuous improvement Supportive, collaborative, and experienced leadership team Career development opportunities within a growing, innovation-led business
