Job Title: Mortgage Advisor Location: Portsmouth Salary: Up to 65,000 OTE, including a car allowance of 2,500 Hours: 5 days per week, including some Saturdays (2 Saturdays off per month) Benefits: 33 days paid holiday plus your birthday off Pension and life insurance Company rewards and incentives Structured career path with ongoing training and development Paid entry fees for charity events Employee Assistance Scheme About the Role of Mortgage Advisor: Our client is a large financial services group with an opening available for a Mortgage Advisor to join the team in Portsmouth. Known for exceptional service, the business offers superb development opportunities whilst creating a supportive, collaborative culture. They hold 5 Trustpilot reviews and are a Gold Accredited Investors in People company. As a Mortgage Advisor, you'll act as a trusted guide-building strong relationships, providing clear, informed advice, and supporting customers through one of life's biggest financial decisions. With warm leads and full administrative support, you can concentrate on what you do best: offering expert guidance and driving your success forward. Responsibilities for the position of Mortgage Advisor: Provide customers with expert mortgage advice and tailored solutions that can change their lives Promote insurance products from Legal & General to add value to your customers' journey Exceed targets and drive business growth, turning opportunities into results Build strong relationships with estate agents, maximising new business and referrals Proactively contacting new prospects for new business Maintain compliance with FCA guidelines to offer peace of mind and reassurance Experience Required for the position of Mortgage Advisor: Motivated by success, results and rewards CEMAP 1 qualified (or equivalent) Strong relationship-building skills - you know how to connect with people! A solid work ethic, with the ability to thrive under pressure Smart, articulate and well-presented Passionate about helping customers find their perfect home For more information regarding the role of Mortgage Advisor , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to high volumes of applications, only successful candidates will be contacted. Successful applicants will be notified within two business days.
May 06, 2026
Full time
Job Title: Mortgage Advisor Location: Portsmouth Salary: Up to 65,000 OTE, including a car allowance of 2,500 Hours: 5 days per week, including some Saturdays (2 Saturdays off per month) Benefits: 33 days paid holiday plus your birthday off Pension and life insurance Company rewards and incentives Structured career path with ongoing training and development Paid entry fees for charity events Employee Assistance Scheme About the Role of Mortgage Advisor: Our client is a large financial services group with an opening available for a Mortgage Advisor to join the team in Portsmouth. Known for exceptional service, the business offers superb development opportunities whilst creating a supportive, collaborative culture. They hold 5 Trustpilot reviews and are a Gold Accredited Investors in People company. As a Mortgage Advisor, you'll act as a trusted guide-building strong relationships, providing clear, informed advice, and supporting customers through one of life's biggest financial decisions. With warm leads and full administrative support, you can concentrate on what you do best: offering expert guidance and driving your success forward. Responsibilities for the position of Mortgage Advisor: Provide customers with expert mortgage advice and tailored solutions that can change their lives Promote insurance products from Legal & General to add value to your customers' journey Exceed targets and drive business growth, turning opportunities into results Build strong relationships with estate agents, maximising new business and referrals Proactively contacting new prospects for new business Maintain compliance with FCA guidelines to offer peace of mind and reassurance Experience Required for the position of Mortgage Advisor: Motivated by success, results and rewards CEMAP 1 qualified (or equivalent) Strong relationship-building skills - you know how to connect with people! A solid work ethic, with the ability to thrive under pressure Smart, articulate and well-presented Passionate about helping customers find their perfect home For more information regarding the role of Mortgage Advisor , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to high volumes of applications, only successful candidates will be contacted. Successful applicants will be notified within two business days.
Fama is a growth-stage SaaS company based in the US with an emerging international presence. After experiencing substantial organic growth outside of the US, we are seeking a senior Go-To-Market (GTM) lead to serve as our first on-the-ground representative in the United Kingdom. This role is responsible for accelerating our EMEA expansion and scaling our regional customer and partner footprint. This is a senior-level, self-starting role reporting directly to US leadership. You will act as the regional subject matter expert, executing GTM initiatives and providing high-level market feedback to the US executive team. As the territory scales, you will play a key role in identifying regional talent needs to expand our EMEA operations. The successful candidate will blend deep background screening expertise with a rigorous commercial mindset, acting as a key brand ambassador for Fama across the region. This role may require periodic in-person collaboration in London or the surrounding area. Applicants should be located within a reasonable commuting distance (approximately 2 hours). Market Expansion & Regional Support Move from organic, word-of-mouth international expansion to a regional-specific, proactive approach to serving clients. Develop the building blocks for foundational strategy for Western European expansion. Achieve regional performance targets in close coordination with US-based leadership, ensuring all activities align with global corporate objectives. Support the end-to-end customer journey in the region, providing local feedback to existing marketing, sales, RevOps and support teams to improve brand awareness and increase retention. Leverage Fama's existing customer base (that loves us!) to reflect local market nuances, ensuring the UK value proposition is resonant and culturally relevant. Partner & Customer Engagement Serve as the primary regional point of contact and brand representative for Fama's existing network of customers and reseller partners. Act as the lead technical consultant and product advocate for Fama's social media screening technology to build regional trust and credibility. Represent the company at industry events and strategic partner meetings to drive customer enablement and market visibility. Support Fama's reseller network-which drives a significant majority of our HR revenue-by providing localized enablement materials and co-selling support. Sales & Marketing Coordination Blend technical solution consulting with a commercial mindset to support localized sales and marketing initiatives as directed by Fama's leadership team. Serve as a bridge between technical expertise and regional revenue-generating activities, tapping in US-based colleagues when necessary. Facilitate a unified approach to revenue by coordinating regional feedback with US-based revenue operations and cross-functional teams. Essential Requirements 7-10 years experience opening and scaling international territories (specifically the UK and EMEA); ideally on behalf of American companies. Demonstrated experience selling into enterprise organizations, with a focus on the regulatory requirements of UK Financial Services (SM&CR) and Healthcare (CQC/NHS). Deep familiarity with the background screening industry; an established network within the background screening space is required. Strong working knowledge of UK GDPR and the legalities surrounding DBS and Right to Work checks in the UK. Expert-level communication abilities, whether it's in the written or verbal form with humans, or at the prompt-level with agents & LLMs. A self-starter with the ability to navigate ambiguity, innovate, and anticipate future needs of a business headquartered 5000 miles away. Personal Attributes Driven by a spirit of ownership and empowered by autonomy, you'll pioneer new initiatives and push beyond established boundaries. A creative and pragmatic problem-solver, energized by the opportunity to build new capabilities from scratch with the highest level of integrity and commercial acumen. Self-sufficient, disciplined, and comfortable operating outside of your comfort zone to achieve excellence. By applying for this role, you consent to Fama processing your personal data for the purposes of recruitment and selection. Your personal data will be processed in accordance with applicable UK data protection laws (UK GDPR). Remote first - Flexible work environment. Our flexible workplace comes with vacation days, sick days, volunteer time off, and paid parental leave. Great Financial Incentives. competitive compensation packages, equity, and generous total rewards plans. Employees can access Wellness Programs and more for FREE. We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.
May 06, 2026
Full time
Fama is a growth-stage SaaS company based in the US with an emerging international presence. After experiencing substantial organic growth outside of the US, we are seeking a senior Go-To-Market (GTM) lead to serve as our first on-the-ground representative in the United Kingdom. This role is responsible for accelerating our EMEA expansion and scaling our regional customer and partner footprint. This is a senior-level, self-starting role reporting directly to US leadership. You will act as the regional subject matter expert, executing GTM initiatives and providing high-level market feedback to the US executive team. As the territory scales, you will play a key role in identifying regional talent needs to expand our EMEA operations. The successful candidate will blend deep background screening expertise with a rigorous commercial mindset, acting as a key brand ambassador for Fama across the region. This role may require periodic in-person collaboration in London or the surrounding area. Applicants should be located within a reasonable commuting distance (approximately 2 hours). Market Expansion & Regional Support Move from organic, word-of-mouth international expansion to a regional-specific, proactive approach to serving clients. Develop the building blocks for foundational strategy for Western European expansion. Achieve regional performance targets in close coordination with US-based leadership, ensuring all activities align with global corporate objectives. Support the end-to-end customer journey in the region, providing local feedback to existing marketing, sales, RevOps and support teams to improve brand awareness and increase retention. Leverage Fama's existing customer base (that loves us!) to reflect local market nuances, ensuring the UK value proposition is resonant and culturally relevant. Partner & Customer Engagement Serve as the primary regional point of contact and brand representative for Fama's existing network of customers and reseller partners. Act as the lead technical consultant and product advocate for Fama's social media screening technology to build regional trust and credibility. Represent the company at industry events and strategic partner meetings to drive customer enablement and market visibility. Support Fama's reseller network-which drives a significant majority of our HR revenue-by providing localized enablement materials and co-selling support. Sales & Marketing Coordination Blend technical solution consulting with a commercial mindset to support localized sales and marketing initiatives as directed by Fama's leadership team. Serve as a bridge between technical expertise and regional revenue-generating activities, tapping in US-based colleagues when necessary. Facilitate a unified approach to revenue by coordinating regional feedback with US-based revenue operations and cross-functional teams. Essential Requirements 7-10 years experience opening and scaling international territories (specifically the UK and EMEA); ideally on behalf of American companies. Demonstrated experience selling into enterprise organizations, with a focus on the regulatory requirements of UK Financial Services (SM&CR) and Healthcare (CQC/NHS). Deep familiarity with the background screening industry; an established network within the background screening space is required. Strong working knowledge of UK GDPR and the legalities surrounding DBS and Right to Work checks in the UK. Expert-level communication abilities, whether it's in the written or verbal form with humans, or at the prompt-level with agents & LLMs. A self-starter with the ability to navigate ambiguity, innovate, and anticipate future needs of a business headquartered 5000 miles away. Personal Attributes Driven by a spirit of ownership and empowered by autonomy, you'll pioneer new initiatives and push beyond established boundaries. A creative and pragmatic problem-solver, energized by the opportunity to build new capabilities from scratch with the highest level of integrity and commercial acumen. Self-sufficient, disciplined, and comfortable operating outside of your comfort zone to achieve excellence. By applying for this role, you consent to Fama processing your personal data for the purposes of recruitment and selection. Your personal data will be processed in accordance with applicable UK data protection laws (UK GDPR). Remote first - Flexible work environment. Our flexible workplace comes with vacation days, sick days, volunteer time off, and paid parental leave. Great Financial Incentives. competitive compensation packages, equity, and generous total rewards plans. Employees can access Wellness Programs and more for FREE. We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
May 06, 2026
Full time
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision making, empowering our teams to produce innovative and impactful results. Role: Senior Account Director Location: Weybridge About the role We are looking for a commercially astute and operationally excellent Account Director to lead a multidisciplinary team of approximately 10 people, delivering integrated digital and retail marketing services across the UK. This role sits at the intersection of D2C ecommerce, online retail marketing, instore marketing, affiliate strategy, data & analytics, and customer experience. It requires a leader who can confidently oversee all disciplines, connect the dots between them, and ensure delivery against ambitious growth targets. The Account Director is the seniorday to daylead and primary point of accountability for a complex,Mult workstreamaccount. They own the strategic direction, delivery quality, commercial health, and development of a high performing team, while acting as the key relationship holder with senior UK and HQ client stakeholders. This is not a specialist role. It is designed for a leader who thrives on breadth, understands how different marketing disciplines interlock, and creates cohesion across diverse teams and briefs. What you will be doing: Strategic Leadership & Client Partnership Act as the senior strategic partner, proactively identifying opportunities to grow website revenue, improve online and instore effectiveness, and enhance end-to-end customer experience. Own the overarching account strategy, ensuring all six workstreams are aligned to shared business objectives. Build and maintain trusted senior relationships with UK stakeholders and HQ counterparts. Lead quarterly business reviews and strategic planning sessions, presenting a unified and insight led account narrative. Team & Operations Management Directly manage and mentor a team of 10 specialists across digital media, affiliate marketing, CX, data, online store marketing, and instore marketing. Set clear objectives, priorities, and ways of working across all workstreams. Establish robust workflows, processes, and quality control standards. Manage resourcing and capacity, ensuring the right expertise is applied to the right priorities. Foster strong cross functional collaboration where workstreams intersect. Commercial & Financial Management Own the commercial health of the account, including budgeting, forecasting, and profitability tracking. Oversee client budget allocation across digital, affiliate, promotional, and instore activity. Manage supplier and vendor negotiations to ensure strong commercial terms and value. Maintain oversight of financial controls across media investment, affiliate commissions, and ISM production. Digital Media & D2C Performance (Website / OBS) Oversee digital media strategy driving traffic, conversion, and revenue on their website. Ensure budgets, KPIs, and optimisation frameworks are effectively managed. Guide evaluation of new platforms, technologies, and suppliers. Support business cases and ensure post campaign learning is embedded. Affiliate Marketing Provide strategic oversight of the affiliate programme with a clear long term growth vision. Ensure effective management of 250+ affiliate partners, including outreach, contracts, and performance. Oversee budget management, commission structures, and forecasting. Ensure strong integration with wider performance marketing efforts. Customer Experience Oversee CX initiatives including post purchase journeys, onboarding, product registration, and reviews. Manage OBS promotional planning and execution (local and global). Ensure effective coordination with HQ on content localisation and programme delivery. Data & Analytics Oversee delivery of actionable reporting and data driven recommendations. Ensure robust processes across GA4, CRM, sales platforms, and martech tools. Champion a data led culture across all workstreams. Online Store Marketing (OSM) Oversee online retail marketing across MS, HS, and IT categories. Ensure accurate delivery of NPI trackers, OBS scoring, and merchandising reports. Maintain execution standards against brand and HQ compliance frameworks. InStoreMarketing (ISM) Oversee end-to-end delivery of instore display and POP projects. Ensure robust vendor management, procurement, and financial reporting. Maintain oversight of timelines, installation quality, and issue resolution. What you need to be great in this role: Overall Seniority & Leadership 8-10 years' experience in client services, account management, or marketing operations. 3-4 years in a senior leadership role managing complex,Mult workstream accounts. Proven experience leading teams of 8+ across multiple disciplines. Comfortable as the senior client contact with strong stakeholder influence. Digital & ECommerce Strong knowledge of D2C ecommerce and digital performance marketing. Experience overseeing £1m+ digital media budgets. Familiarity with ecommerce platforms (Magento or equivalent). Affiliate Marketing Strong understanding of affiliate mechanics, networks, and commission models. Experience overseeing large scale affiliate programmes (100+ partners desirable). Data & Analytics Confident interpreting performance data and challenging insights. Working knowledge of GA4 and integrated reporting across platforms. Experience overseeing physical retail marketing projects. Commercial Acumen Strong budgeting, forecasting, and financial control experience. Proven negotiation and procurement experience. Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro inclusive and anti racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
May 06, 2026
Full time
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision making, empowering our teams to produce innovative and impactful results. Role: Senior Account Director Location: Weybridge About the role We are looking for a commercially astute and operationally excellent Account Director to lead a multidisciplinary team of approximately 10 people, delivering integrated digital and retail marketing services across the UK. This role sits at the intersection of D2C ecommerce, online retail marketing, instore marketing, affiliate strategy, data & analytics, and customer experience. It requires a leader who can confidently oversee all disciplines, connect the dots between them, and ensure delivery against ambitious growth targets. The Account Director is the seniorday to daylead and primary point of accountability for a complex,Mult workstreamaccount. They own the strategic direction, delivery quality, commercial health, and development of a high performing team, while acting as the key relationship holder with senior UK and HQ client stakeholders. This is not a specialist role. It is designed for a leader who thrives on breadth, understands how different marketing disciplines interlock, and creates cohesion across diverse teams and briefs. What you will be doing: Strategic Leadership & Client Partnership Act as the senior strategic partner, proactively identifying opportunities to grow website revenue, improve online and instore effectiveness, and enhance end-to-end customer experience. Own the overarching account strategy, ensuring all six workstreams are aligned to shared business objectives. Build and maintain trusted senior relationships with UK stakeholders and HQ counterparts. Lead quarterly business reviews and strategic planning sessions, presenting a unified and insight led account narrative. Team & Operations Management Directly manage and mentor a team of 10 specialists across digital media, affiliate marketing, CX, data, online store marketing, and instore marketing. Set clear objectives, priorities, and ways of working across all workstreams. Establish robust workflows, processes, and quality control standards. Manage resourcing and capacity, ensuring the right expertise is applied to the right priorities. Foster strong cross functional collaboration where workstreams intersect. Commercial & Financial Management Own the commercial health of the account, including budgeting, forecasting, and profitability tracking. Oversee client budget allocation across digital, affiliate, promotional, and instore activity. Manage supplier and vendor negotiations to ensure strong commercial terms and value. Maintain oversight of financial controls across media investment, affiliate commissions, and ISM production. Digital Media & D2C Performance (Website / OBS) Oversee digital media strategy driving traffic, conversion, and revenue on their website. Ensure budgets, KPIs, and optimisation frameworks are effectively managed. Guide evaluation of new platforms, technologies, and suppliers. Support business cases and ensure post campaign learning is embedded. Affiliate Marketing Provide strategic oversight of the affiliate programme with a clear long term growth vision. Ensure effective management of 250+ affiliate partners, including outreach, contracts, and performance. Oversee budget management, commission structures, and forecasting. Ensure strong integration with wider performance marketing efforts. Customer Experience Oversee CX initiatives including post purchase journeys, onboarding, product registration, and reviews. Manage OBS promotional planning and execution (local and global). Ensure effective coordination with HQ on content localisation and programme delivery. Data & Analytics Oversee delivery of actionable reporting and data driven recommendations. Ensure robust processes across GA4, CRM, sales platforms, and martech tools. Champion a data led culture across all workstreams. Online Store Marketing (OSM) Oversee online retail marketing across MS, HS, and IT categories. Ensure accurate delivery of NPI trackers, OBS scoring, and merchandising reports. Maintain execution standards against brand and HQ compliance frameworks. InStoreMarketing (ISM) Oversee end-to-end delivery of instore display and POP projects. Ensure robust vendor management, procurement, and financial reporting. Maintain oversight of timelines, installation quality, and issue resolution. What you need to be great in this role: Overall Seniority & Leadership 8-10 years' experience in client services, account management, or marketing operations. 3-4 years in a senior leadership role managing complex,Mult workstream accounts. Proven experience leading teams of 8+ across multiple disciplines. Comfortable as the senior client contact with strong stakeholder influence. Digital & ECommerce Strong knowledge of D2C ecommerce and digital performance marketing. Experience overseeing £1m+ digital media budgets. Familiarity with ecommerce platforms (Magento or equivalent). Affiliate Marketing Strong understanding of affiliate mechanics, networks, and commission models. Experience overseeing large scale affiliate programmes (100+ partners desirable). Data & Analytics Confident interpreting performance data and challenging insights. Working knowledge of GA4 and integrated reporting across platforms. Experience overseeing physical retail marketing projects. Commercial Acumen Strong budgeting, forecasting, and financial control experience. Proven negotiation and procurement experience. Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro inclusive and anti racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
What's in it for you • Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Glasgow Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
May 06, 2026
Full time
What's in it for you • Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Glasgow Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Job Description We are looking for a Customer Service Team Lead to oversee the day-to-day operations of Humantra's customer support function. This role is responsible for ensuring consistently high-quality customer support across all channels, maintaining the systems and processes that power our CX operations, and supporting the performance of our external support team. You will act as the operational backbone of our support team, ensuring customers receive fast, empathetic and on-brand responses while continuously improving efficiency, quality and processes. Customer Support Operations Oversee day-to-day customer support operations across all support channels, ensuring tickets are prioritised, routed and resolved efficiently. Maintain a high standard of customer care across all interactions, including email, social media channels and public review platforms such as Trustpilot. Act as the first point of contact for operational issues and escalations, resolving the majority of customer issues directly. Support Team Oversight & Development Provide ongoing feedback to support agents so they operate as a true extension of the Humantra team. Monitor support quality and performance through QA frameworks, performance metrics and feedback loops. Customer Support Systems & Process Optimisation Own the operational setup of the Gorgias support platform, including ticket routing, macros, automation, tagging structures and inbox workflows. Identify opportunities to streamline support processes and improve operational efficiency. Customer Experience & Continuous Improvement Own and monitor key customer support KPIs including agent QA scores, messages and tickets per hour, CSAT and one-touch %. Identify recurring customer issues or operational failures and propose improvements to prevent them in the future. Skills & Characteristics needed 2-3+ years experience in customer support, CX operations or service team leadership Experience working with or managing outsourced customer support teams Experience using customer support platforms such as Gorgias, Zendesk or Intercom Strong operational mindset with excellent attention to detail Excellent written communication and strong customer empathy Comfortable working with performance metrics and operational data Highly organised with strong ownership and initiative Comfortable working in a fast-paced, high-growth environment On-site working (London, UK) Opportunities for professional growth as the company expands Monthly wellness perk (gym, supplements, etc.) Your birthday off - a day to celebrate you! 1 Week 'Work from Anywhere' per year Job Details Job type: Full time On-site Location: London, UK Department: Operations
May 06, 2026
Full time
Job Description We are looking for a Customer Service Team Lead to oversee the day-to-day operations of Humantra's customer support function. This role is responsible for ensuring consistently high-quality customer support across all channels, maintaining the systems and processes that power our CX operations, and supporting the performance of our external support team. You will act as the operational backbone of our support team, ensuring customers receive fast, empathetic and on-brand responses while continuously improving efficiency, quality and processes. Customer Support Operations Oversee day-to-day customer support operations across all support channels, ensuring tickets are prioritised, routed and resolved efficiently. Maintain a high standard of customer care across all interactions, including email, social media channels and public review platforms such as Trustpilot. Act as the first point of contact for operational issues and escalations, resolving the majority of customer issues directly. Support Team Oversight & Development Provide ongoing feedback to support agents so they operate as a true extension of the Humantra team. Monitor support quality and performance through QA frameworks, performance metrics and feedback loops. Customer Support Systems & Process Optimisation Own the operational setup of the Gorgias support platform, including ticket routing, macros, automation, tagging structures and inbox workflows. Identify opportunities to streamline support processes and improve operational efficiency. Customer Experience & Continuous Improvement Own and monitor key customer support KPIs including agent QA scores, messages and tickets per hour, CSAT and one-touch %. Identify recurring customer issues or operational failures and propose improvements to prevent them in the future. Skills & Characteristics needed 2-3+ years experience in customer support, CX operations or service team leadership Experience working with or managing outsourced customer support teams Experience using customer support platforms such as Gorgias, Zendesk or Intercom Strong operational mindset with excellent attention to detail Excellent written communication and strong customer empathy Comfortable working with performance metrics and operational data Highly organised with strong ownership and initiative Comfortable working in a fast-paced, high-growth environment On-site working (London, UK) Opportunities for professional growth as the company expands Monthly wellness perk (gym, supplements, etc.) Your birthday off - a day to celebrate you! 1 Week 'Work from Anywhere' per year Job Details Job type: Full time On-site Location: London, UK Department: Operations
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 06, 2026
Full time
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Field Sales Executive House Builder Penrith / Hybrid £31k base + car Full time permanent Are you genuinely passionate about delivering a 5-star customer experience? If so, this is an exciting opportunity to join a dynamic sales team as a Field Sales Executive. This is a varied and rewarding role, with a primary focus on providing customer-centric sales advice and support while working towards agreed sales targets aligned with company forecasts. You will play a key part in guiding customers through the buying journey, ensuring a seamless and positive experience from initial enquiry to final handover. Alongside sales activity, you will manage the administration of the sales process, liaising with purchasers, prospective buyers, financial advisors, solicitors, and estate agents. You will also attend final inspections and customer handovers across multiple sales outlets, consistently maintaining high standards of service. Flexibility is essential, as the role involves varied working hours and locations. It is ideally suited to someone who thrives in a fast-paced, ever-changing environment and is motivated by making a meaningful impact by helping people find quality, affordable homes. Ongoing training, coaching, and development opportunities are provided to support your success and career progression. Key Responsibilities Sales Follow up on all marketing leads promptly and effectively Achieve and exceed sales targets Meet with clients, assess needs, and qualify opportunities Promote and sell optional extras to enhance the customer offering Liaise with all relevant parties including clients, solicitors, and estate agents Conduct regular customer follow-ups to maintain engagement Administration Undertake market research and competitor analysis Maintain and update the customer enquiry database Manage contract progression and chasing Utilise internal systems (training provided where required) Housekeeping Ensure sales areas and completed properties are maintained to a high standard Monitor internal and external presentation, reporting issues and coordinating snagging where necessary About You Experience in face-to-face customer service (new build, retail, or marketing backgrounds all considered) A strong passion for delivering exceptional customer service Professional, personable, and well-presented at all times Excellent communication and interpersonal skills A proactive team player with a positive, success-driven mindset Self-motivated, organised, and efficient Adaptable and comfortable working in different environments daily Full UK driving licence required Benefits 26 days annual leave plus bank holidays Discretionary bonus scheme Holiday buy-back scheme Company pension scheme Private medical insurance Health cash plan membership Life assurance Share purchase plan High street and retail discounts Ongoing training and career development opportunities
May 06, 2026
Full time
Field Sales Executive House Builder Penrith / Hybrid £31k base + car Full time permanent Are you genuinely passionate about delivering a 5-star customer experience? If so, this is an exciting opportunity to join a dynamic sales team as a Field Sales Executive. This is a varied and rewarding role, with a primary focus on providing customer-centric sales advice and support while working towards agreed sales targets aligned with company forecasts. You will play a key part in guiding customers through the buying journey, ensuring a seamless and positive experience from initial enquiry to final handover. Alongside sales activity, you will manage the administration of the sales process, liaising with purchasers, prospective buyers, financial advisors, solicitors, and estate agents. You will also attend final inspections and customer handovers across multiple sales outlets, consistently maintaining high standards of service. Flexibility is essential, as the role involves varied working hours and locations. It is ideally suited to someone who thrives in a fast-paced, ever-changing environment and is motivated by making a meaningful impact by helping people find quality, affordable homes. Ongoing training, coaching, and development opportunities are provided to support your success and career progression. Key Responsibilities Sales Follow up on all marketing leads promptly and effectively Achieve and exceed sales targets Meet with clients, assess needs, and qualify opportunities Promote and sell optional extras to enhance the customer offering Liaise with all relevant parties including clients, solicitors, and estate agents Conduct regular customer follow-ups to maintain engagement Administration Undertake market research and competitor analysis Maintain and update the customer enquiry database Manage contract progression and chasing Utilise internal systems (training provided where required) Housekeeping Ensure sales areas and completed properties are maintained to a high standard Monitor internal and external presentation, reporting issues and coordinating snagging where necessary About You Experience in face-to-face customer service (new build, retail, or marketing backgrounds all considered) A strong passion for delivering exceptional customer service Professional, personable, and well-presented at all times Excellent communication and interpersonal skills A proactive team player with a positive, success-driven mindset Self-motivated, organised, and efficient Adaptable and comfortable working in different environments daily Full UK driving licence required Benefits 26 days annual leave plus bank holidays Discretionary bonus scheme Holiday buy-back scheme Company pension scheme Private medical insurance Health cash plan membership Life assurance Share purchase plan High street and retail discounts Ongoing training and career development opportunities
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Have a good knowledge of the entire conveyancing process and be familiar with the roles of support teams such as accounts and post completion in the process. Ensure files are run in an orderly manner, kept tidy and all checklists kept up to date. Issue regular update reports to introducers/clients. Attend to any office administration requested to include post, filling, accounts balances and file closures. Manage workloads effectively as well as those of support staff. Be capable of dealing with all aspects of a sale from instruction to completion, to include issuing Draft Contract papers, dealing with Freehold and Leasehold enquiries and exchanging Contracts. Manage and run a purchase file from instruction to completion subject to supervision. Check and report on all search results, identifying any issues. Check Mortgage Offers and report to client. Report on matters required under the UK Finance mortgage lenders handbook. Be responsible and accountable for files. Deal with all contacts in a professional manner. Set up sale and purchases for completion to include preparing the completion pack to be signed by the relevant supervisor. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 06, 2026
Full time
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Have a good knowledge of the entire conveyancing process and be familiar with the roles of support teams such as accounts and post completion in the process. Ensure files are run in an orderly manner, kept tidy and all checklists kept up to date. Issue regular update reports to introducers/clients. Attend to any office administration requested to include post, filling, accounts balances and file closures. Manage workloads effectively as well as those of support staff. Be capable of dealing with all aspects of a sale from instruction to completion, to include issuing Draft Contract papers, dealing with Freehold and Leasehold enquiries and exchanging Contracts. Manage and run a purchase file from instruction to completion subject to supervision. Check and report on all search results, identifying any issues. Check Mortgage Offers and report to client. Report on matters required under the UK Finance mortgage lenders handbook. Be responsible and accountable for files. Deal with all contacts in a professional manner. Set up sale and purchases for completion to include preparing the completion pack to be signed by the relevant supervisor. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
May 06, 2026
Full time
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
May 06, 2026
Full time
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
Operations Administrator Newark, Full Time, Permanent £27,000 per annum. Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Administrator . You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems. THE ROLE As an Operations Administrator , your role will involve: Handling incoming enquiries Supporting tickets and amending details Responding to customer requests Loading data with excellent attention to detail (Excel skills required) Working closely with other departments including Finance, IT, Business Development and Marketing Creating and maintaining excellent customer relationships Keeping CRM up to date and accurate Handling customer complaints THE CANDIDATE The ideal Operations Administrator candidate will possess the following: Exceptional attention to detail Previous experience of Microsoft Office (particularly Word and Excel) Ability to learn multiple bespoke systems (training provided) Excellent communication skills Experience within a similar Customer Service position would be advantageous The ideal Operations Agent will be required to use MS Excel to a high level - VLOOKUP's and data manipulation knowledge is required THE BENEFITS 28 days annual leave (inclusive of Bank Holidays) to increase with length of service Subsidised café on site Bonus day off for your birthday Critical Illness cover Life Insurance Personal Health Insurance Bonus day off for Christmas shopping Free on-site parking Casual office Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
May 06, 2026
Full time
Operations Administrator Newark, Full Time, Permanent £27,000 per annum. Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Administrator . You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems. THE ROLE As an Operations Administrator , your role will involve: Handling incoming enquiries Supporting tickets and amending details Responding to customer requests Loading data with excellent attention to detail (Excel skills required) Working closely with other departments including Finance, IT, Business Development and Marketing Creating and maintaining excellent customer relationships Keeping CRM up to date and accurate Handling customer complaints THE CANDIDATE The ideal Operations Administrator candidate will possess the following: Exceptional attention to detail Previous experience of Microsoft Office (particularly Word and Excel) Ability to learn multiple bespoke systems (training provided) Excellent communication skills Experience within a similar Customer Service position would be advantageous The ideal Operations Agent will be required to use MS Excel to a high level - VLOOKUP's and data manipulation knowledge is required THE BENEFITS 28 days annual leave (inclusive of Bank Holidays) to increase with length of service Subsidised café on site Bonus day off for your birthday Critical Illness cover Life Insurance Personal Health Insurance Bonus day off for Christmas shopping Free on-site parking Casual office Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Residential Sales Progressor Wolverhampton Basic salary 26,500 negotiable Our client is a well-established multi-branch, independent estate agent who is currently recruiting for an experienced Sales Progressor to join their very busy Wolverhampton branch As an experienced Sales Progressor you will need to first class communication skills at all levels, determination, self-motivation and a commitment to succeed in a challenging fast paced environment Alongside the ability to effectively manage and prioritise workloads to meet targets and deadlines are essential Main duties include: Liaising with all parties to ensure sales are agreed between vendors and purchasers Effectively handling queries both over the telephone and in branch Carrying out effective sales progression ensuring all parties are kept up to date through the sales process to a swift seamless completion Communicating with clients at all levels and delivering first class customer service Flexible, always going the extra mile to ensure clients always receive a positive experience Remaining compliant following current legislations and company processes at all times Always going the extra mile to ensure all tasks are completed to schedule PLEASE NOTE only candidates with the relevant sales progression experience in the estate agency market will be considered for the role In the first instance contact Anita or Jodie, in complete confidence, at Career Studio
May 06, 2026
Full time
Residential Sales Progressor Wolverhampton Basic salary 26,500 negotiable Our client is a well-established multi-branch, independent estate agent who is currently recruiting for an experienced Sales Progressor to join their very busy Wolverhampton branch As an experienced Sales Progressor you will need to first class communication skills at all levels, determination, self-motivation and a commitment to succeed in a challenging fast paced environment Alongside the ability to effectively manage and prioritise workloads to meet targets and deadlines are essential Main duties include: Liaising with all parties to ensure sales are agreed between vendors and purchasers Effectively handling queries both over the telephone and in branch Carrying out effective sales progression ensuring all parties are kept up to date through the sales process to a swift seamless completion Communicating with clients at all levels and delivering first class customer service Flexible, always going the extra mile to ensure clients always receive a positive experience Remaining compliant following current legislations and company processes at all times Always going the extra mile to ensure all tasks are completed to schedule PLEASE NOTE only candidates with the relevant sales progression experience in the estate agency market will be considered for the role In the first instance contact Anita or Jodie, in complete confidence, at Career Studio
Overview Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer-focused individual and want to join a fun and family-orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at Ulster Carpets, Portadown. This is a great opportunity to join a world leading facilities management company. Working Pattern Monday to Friday 19.00-22.00 Rewards 20 days' paid holidays (pro rata) Employee Assistance Programme to support your health & wellbeing Company Pension Scheme Financial Education/Financial wellbeing advisory service Training and unrivalled opportunities for career progression Uniform Provided Company Events The Role Ensure all areas are cleaned efficiently and in a timely manner to the required standards - this to include weekly and periodic tasks Use cleaning chemicals safely as detailed by the Control of Substances Hazardous to Health guidelines (COSHH) Ensure full working knowledge of all cleaning equipment, materials and agents and use cleaning equipment as directed by the Line Manager only after correct training is given Report immediately any equipment which is faulty, mark as faulty and do not use Ensure that the safety signage is used appropriately at all times, e.g. wet floor signs and warn customers where possible Ensure that cleaning stores are kept clean and tidy and equipment is stored correctly and safely at all times The Person Self-motivated, working independently and on own initiative to ensure set tasks completed Flexible with a positive, can-do attitude Good time-management skills Attention to detail in all aspects of the work Leads by example and lives our values Enthusiastic about our customer service and reputation Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis Mount Charles Group has a policy on recruiting ex-offenders. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
May 06, 2026
Full time
Overview Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer-focused individual and want to join a fun and family-orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at Ulster Carpets, Portadown. This is a great opportunity to join a world leading facilities management company. Working Pattern Monday to Friday 19.00-22.00 Rewards 20 days' paid holidays (pro rata) Employee Assistance Programme to support your health & wellbeing Company Pension Scheme Financial Education/Financial wellbeing advisory service Training and unrivalled opportunities for career progression Uniform Provided Company Events The Role Ensure all areas are cleaned efficiently and in a timely manner to the required standards - this to include weekly and periodic tasks Use cleaning chemicals safely as detailed by the Control of Substances Hazardous to Health guidelines (COSHH) Ensure full working knowledge of all cleaning equipment, materials and agents and use cleaning equipment as directed by the Line Manager only after correct training is given Report immediately any equipment which is faulty, mark as faulty and do not use Ensure that the safety signage is used appropriately at all times, e.g. wet floor signs and warn customers where possible Ensure that cleaning stores are kept clean and tidy and equipment is stored correctly and safely at all times The Person Self-motivated, working independently and on own initiative to ensure set tasks completed Flexible with a positive, can-do attitude Good time-management skills Attention to detail in all aspects of the work Leads by example and lives our values Enthusiastic about our customer service and reputation Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis Mount Charles Group has a policy on recruiting ex-offenders. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
Customer Support Agent - Finance Software Are you passionate about helping clients, solving problems, and working with finance systems? We are looking for a Customer Support Agent who thrives on tackling challenges, providing top-notch support, and ensuring clients get the most from their software. If you have experience working with accounting or finance software and are an Excel expert , this could be the perfect role for you! You'll act as the first point of contact for clients, responding to queries, diagnosing issues, and delivering solutions efficiently. This is more than a support role - it's about helping our clients optimise their processes, guiding them to success, and being an ambassador for the company. What You'll Do Manage inbound support tickets via phone and email, triaging and prioritising efficiently Record and track tickets using our support software Diagnose, resolve, and escalate technical and functional issues where necessary Liaise with internal teams to ensure swift resolution of client queries Provide guidance to clients on optimising workflows and system usage Assist with software configurations and live implementations Contribute to process improvements and knowledge sharing within the team Maintain excellent relationships with customers, colleagues, and third-party partners Help create and maintain help documentation for end users Stay up to date with software updates and attend relevant training Be flexible with shifts, including occasional bank holidays Skills & Experience Required Proven experience in a customer support or client-facing role Hands-on experience with accounting or finance software (e.g., Xero, Sage, QuickBooks, or similar) Advanced Excel skills - formulas, pivot tables, VLOOKUP, and data analysis Excellent verbal and written communication skills Self-motivated, organised, and able to prioritise effectively Strong analytical and problem-solving skills Ability to guide clients confidently and provide practical solutions Team player with strong interpersonal skills and collaborative attitude Flexible, adaptable, and professional under pressure
May 06, 2026
Full time
Customer Support Agent - Finance Software Are you passionate about helping clients, solving problems, and working with finance systems? We are looking for a Customer Support Agent who thrives on tackling challenges, providing top-notch support, and ensuring clients get the most from their software. If you have experience working with accounting or finance software and are an Excel expert , this could be the perfect role for you! You'll act as the first point of contact for clients, responding to queries, diagnosing issues, and delivering solutions efficiently. This is more than a support role - it's about helping our clients optimise their processes, guiding them to success, and being an ambassador for the company. What You'll Do Manage inbound support tickets via phone and email, triaging and prioritising efficiently Record and track tickets using our support software Diagnose, resolve, and escalate technical and functional issues where necessary Liaise with internal teams to ensure swift resolution of client queries Provide guidance to clients on optimising workflows and system usage Assist with software configurations and live implementations Contribute to process improvements and knowledge sharing within the team Maintain excellent relationships with customers, colleagues, and third-party partners Help create and maintain help documentation for end users Stay up to date with software updates and attend relevant training Be flexible with shifts, including occasional bank holidays Skills & Experience Required Proven experience in a customer support or client-facing role Hands-on experience with accounting or finance software (e.g., Xero, Sage, QuickBooks, or similar) Advanced Excel skills - formulas, pivot tables, VLOOKUP, and data analysis Excellent verbal and written communication skills Self-motivated, organised, and able to prioritise effectively Strong analytical and problem-solving skills Ability to guide clients confidently and provide practical solutions Team player with strong interpersonal skills and collaborative attitude Flexible, adaptable, and professional under pressure
Your Role As a Senior Platform Engineer, you'll own the infrastructure, pipelines, and tooling that underpin how Walr's engineers build and ship software. Working within a small, focused platform team, you'll be hands on in everything from cloud infrastructure to CI/CD to observability - with a clear north star: developer experience. You'll measure your success in the same way we do: cycle time, build performance, and the confidence our engineers feel in the systems they rely on. This role is about leadership in execution, ownership of outcomes, and shaping your product's future. How You'll Make an Impact Technical Excellence Design, build, and maintain Walr's cloud infrastructure on Microsoft Azure using Infrastructure as Code (Bicep), ensuring environments are consistent, auditable, and scalable across multiple regions. Own our CI/CD pipelines (GitHub Actions) end to end, from authoring and optimizing pipelines to establishing release engineering standards that enable fast, reliable, low friction deployments. Implement and evolve our observability stack, building out logging, metrics, tracing, and alerting solutions that give engineers clear signal when things go wrong and confidence when they don't. Champion developer experience as a measurable outcome - track and improve key indicators such as build times, pipeline duration, and deployment frequency, treating the engineering team as your customer. Execution & Ownership Proactively identify and resolve infrastructure and platform issues before they become incidents, owning system reliability with an SRE mindset. Evaluate and introduce tooling - including AI native and agentic developer tools - that meaningfully accelerates how engineers work, with a bias for evidence over enthusiasm. Document platform capabilities and decisions clearly, reducing tribal knowledge and enabling engineering teams to self serve with confidence. Collaboration Partner closely with backend and frontend engineers across squads to understand their pain points and translate them into platform improvements. Informally mentor engineers on platform and DevSecOps practices, raising the waterline of infrastructure literacy across the engineering organization. Contribute to security and compliance posture (SOC 2, ISO 27001), working alongside the engineering leads to ensure platform practices meet our obligations without creating unnecessary friction. Skills That Set You Up For Success 5+ years of experience in platform, infrastructure, or DevOps engineering in a cloud native environment. Expertise in Microsoft Azure - including Azure Container Apps, Azure Functions, AKS, Service Bus, Cosmos DB, networking, and identity. Strong proficiency with Infrastructure as Code using Terraform or Bicep, with a focus on maintainability and reuse. Experience designing, building, and optimizing CI/CD pipelines, preferably with GitHub Actions. Deep understanding of containerization (Docker) and orchestration. Experience implementing observability solutions - structured logging, distributed tracing, metrics dashboards, and alerting (Datadog, incident.io, Sentry). A demonstrable commitment to developer experience, ideally with experience measuring and improving engineering throughput metrics. Excellent communication skills - equally effective writing a runbook, explaining a trade off to a product team, or raising a concern with leadership. Bonus Points For Microsoft certifications (Azure Administrator, DevOps Engineer Expert, or Solutions Architect). Experience with FinOps and cloud cost optimization practices. Background in SRE disciplines - SLOs, error budgets, and structured incident management. Hands on experience with AI native or agentic developer tooling, whether adopting, evaluating, or building it. Scripting proficiency in PowerShell, Bash, or Python for automation and tooling work.
May 06, 2026
Full time
Your Role As a Senior Platform Engineer, you'll own the infrastructure, pipelines, and tooling that underpin how Walr's engineers build and ship software. Working within a small, focused platform team, you'll be hands on in everything from cloud infrastructure to CI/CD to observability - with a clear north star: developer experience. You'll measure your success in the same way we do: cycle time, build performance, and the confidence our engineers feel in the systems they rely on. This role is about leadership in execution, ownership of outcomes, and shaping your product's future. How You'll Make an Impact Technical Excellence Design, build, and maintain Walr's cloud infrastructure on Microsoft Azure using Infrastructure as Code (Bicep), ensuring environments are consistent, auditable, and scalable across multiple regions. Own our CI/CD pipelines (GitHub Actions) end to end, from authoring and optimizing pipelines to establishing release engineering standards that enable fast, reliable, low friction deployments. Implement and evolve our observability stack, building out logging, metrics, tracing, and alerting solutions that give engineers clear signal when things go wrong and confidence when they don't. Champion developer experience as a measurable outcome - track and improve key indicators such as build times, pipeline duration, and deployment frequency, treating the engineering team as your customer. Execution & Ownership Proactively identify and resolve infrastructure and platform issues before they become incidents, owning system reliability with an SRE mindset. Evaluate and introduce tooling - including AI native and agentic developer tools - that meaningfully accelerates how engineers work, with a bias for evidence over enthusiasm. Document platform capabilities and decisions clearly, reducing tribal knowledge and enabling engineering teams to self serve with confidence. Collaboration Partner closely with backend and frontend engineers across squads to understand their pain points and translate them into platform improvements. Informally mentor engineers on platform and DevSecOps practices, raising the waterline of infrastructure literacy across the engineering organization. Contribute to security and compliance posture (SOC 2, ISO 27001), working alongside the engineering leads to ensure platform practices meet our obligations without creating unnecessary friction. Skills That Set You Up For Success 5+ years of experience in platform, infrastructure, or DevOps engineering in a cloud native environment. Expertise in Microsoft Azure - including Azure Container Apps, Azure Functions, AKS, Service Bus, Cosmos DB, networking, and identity. Strong proficiency with Infrastructure as Code using Terraform or Bicep, with a focus on maintainability and reuse. Experience designing, building, and optimizing CI/CD pipelines, preferably with GitHub Actions. Deep understanding of containerization (Docker) and orchestration. Experience implementing observability solutions - structured logging, distributed tracing, metrics dashboards, and alerting (Datadog, incident.io, Sentry). A demonstrable commitment to developer experience, ideally with experience measuring and improving engineering throughput metrics. Excellent communication skills - equally effective writing a runbook, explaining a trade off to a product team, or raising a concern with leadership. Bonus Points For Microsoft certifications (Azure Administrator, DevOps Engineer Expert, or Solutions Architect). Experience with FinOps and cloud cost optimization practices. Background in SRE disciplines - SLOs, error budgets, and structured incident management. Hands on experience with AI native or agentic developer tooling, whether adopting, evaluating, or building it. Scripting proficiency in PowerShell, Bash, or Python for automation and tooling work.
Head of Sales Reporting to the General Manager, you will play a key leadership role in an independent property management company, spearheading sales growth and performance across a three-branch network in South Wales. Job Purpose To drive revenue growth by fostering a high-performance sales culture and delivering consistent market share gains across the network. The Head of Sales will connect strategic business objectives with front-line execution, ensuring the company remains the agent of choice through exceptional customer service and proactive business development. Key Responsibilities Develop and implement a comprehensive business plan to maximise market share across South Wales. Identify opportunities for organic growth and lead the successful launch of new branches. Collaborate with the General Manager to deliver effective marketing strategies focused on lead generation. Audit underperforming branches, diagnose issues, and implement corrective actions. Establish and maintain robust KPI frameworks to drive accountability and performance. Support the development and delivery of team targets and incentive structures. Oversee the full employee lifecycle, including recruitment, coaching, and performance management. Optimise the sales pipeline from valuation through to exchange, reducing fall-through rates. Manage sales budgets to ensure efficient and cost-effective branch operations. Report to the Senior Leadership Team on forecasts, market risks, and emerging trends. Review and communicate bonus performance and earnings clearly and effectively. Continuously assess and improve existing processes to enhance operational efficiency. Introduce new systems and services, including the use of AI, to drive organisational performance. Attend and contribute to management meetings. Represent the business at networking and business development events, including those outside core hours where required. Manage relationships and contracts with suppliers and partners. Maintain the highest standards of customer service across all branches. Handle escalated sales complaints professionally and effectively. Oversee AML compliance at a senior level, ensuring audits and training are completed. Undertake general office management duties as required. Hours Monday to Friday (phone number removed)pm For further details and a confidential chat, please call Neil on (phone number removed). (NLR is acting as an Employment Agency on behalf of its Client)
May 06, 2026
Full time
Head of Sales Reporting to the General Manager, you will play a key leadership role in an independent property management company, spearheading sales growth and performance across a three-branch network in South Wales. Job Purpose To drive revenue growth by fostering a high-performance sales culture and delivering consistent market share gains across the network. The Head of Sales will connect strategic business objectives with front-line execution, ensuring the company remains the agent of choice through exceptional customer service and proactive business development. Key Responsibilities Develop and implement a comprehensive business plan to maximise market share across South Wales. Identify opportunities for organic growth and lead the successful launch of new branches. Collaborate with the General Manager to deliver effective marketing strategies focused on lead generation. Audit underperforming branches, diagnose issues, and implement corrective actions. Establish and maintain robust KPI frameworks to drive accountability and performance. Support the development and delivery of team targets and incentive structures. Oversee the full employee lifecycle, including recruitment, coaching, and performance management. Optimise the sales pipeline from valuation through to exchange, reducing fall-through rates. Manage sales budgets to ensure efficient and cost-effective branch operations. Report to the Senior Leadership Team on forecasts, market risks, and emerging trends. Review and communicate bonus performance and earnings clearly and effectively. Continuously assess and improve existing processes to enhance operational efficiency. Introduce new systems and services, including the use of AI, to drive organisational performance. Attend and contribute to management meetings. Represent the business at networking and business development events, including those outside core hours where required. Manage relationships and contracts with suppliers and partners. Maintain the highest standards of customer service across all branches. Handle escalated sales complaints professionally and effectively. Oversee AML compliance at a senior level, ensuring audits and training are completed. Undertake general office management duties as required. Hours Monday to Friday (phone number removed)pm For further details and a confidential chat, please call Neil on (phone number removed). (NLR is acting as an Employment Agency on behalf of its Client)
IMMEDIATE STARTS AVAILABLE IF YOU WISH! My client are super busy! Sales Agent - 4/5 days a week! £26,000 k - £50,000 k per annum OTE, Salary PLUS commission Fully paid training provided 4/5 DAY-WEEK - every week Friday (if 4 days) , Saturday and Sunday off No previous sales experience required - you must be confident on the telephone and have an upbeat and enthusiastic personality, with some previous customer service skills. A fantastic opportunity based in Hellesdon, Norwich, the successful candidate will earn an hourly rate plus generous commission, £26,000 - £50,000K OTE When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. My client has an ethos of promoting from within, so there will be opportunities readily available for the successful Customer Service Advisor to progress to areas such as Team Leader and Senior Floor Leader given the right attitude. Your main responsibilities will include but are not limited to: Making outbound calls - all warm calls! Everyone has expressed an interest in taking your call Processing customers applications and converting to appointments/leads Building rapport with customers Updating the CRM system Meeting KPI s WARM CALLING ONLY To become part of the team you must be driven and enthusiastic. My client are looking for someone who relishes problem solving and ensuring customers get the best service possible. In addition, the following key skills are essential: Excellent verbal and written communication skills Great Telephone manner Confident and ambitious Benefits: OTE up to 50k PLUS Pension Scheme Hours: 8.00AM- 6:15PM. 4 days per week. Monday - Thursday. Every week Friday, Saturday and Sunday off! If 5 days every Saturday and Sunday off I look forward to hearing from you yes YOU!
May 06, 2026
Full time
IMMEDIATE STARTS AVAILABLE IF YOU WISH! My client are super busy! Sales Agent - 4/5 days a week! £26,000 k - £50,000 k per annum OTE, Salary PLUS commission Fully paid training provided 4/5 DAY-WEEK - every week Friday (if 4 days) , Saturday and Sunday off No previous sales experience required - you must be confident on the telephone and have an upbeat and enthusiastic personality, with some previous customer service skills. A fantastic opportunity based in Hellesdon, Norwich, the successful candidate will earn an hourly rate plus generous commission, £26,000 - £50,000K OTE When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. My client has an ethos of promoting from within, so there will be opportunities readily available for the successful Customer Service Advisor to progress to areas such as Team Leader and Senior Floor Leader given the right attitude. Your main responsibilities will include but are not limited to: Making outbound calls - all warm calls! Everyone has expressed an interest in taking your call Processing customers applications and converting to appointments/leads Building rapport with customers Updating the CRM system Meeting KPI s WARM CALLING ONLY To become part of the team you must be driven and enthusiastic. My client are looking for someone who relishes problem solving and ensuring customers get the best service possible. In addition, the following key skills are essential: Excellent verbal and written communication skills Great Telephone manner Confident and ambitious Benefits: OTE up to 50k PLUS Pension Scheme Hours: 8.00AM- 6:15PM. 4 days per week. Monday - Thursday. Every week Friday, Saturday and Sunday off! If 5 days every Saturday and Sunday off I look forward to hearing from you yes YOU!
Leasehold Officer Islington, London Temp- Perm Full Time A fantastic opportunity for an experienced Leasehold Officer to join a respected North London Housing Association, delivering a high-quality, customer-focused homeownership service across a varied portfolio. THE ROLE You will be responsible for managing leasehold and shared ownership services, ensuring compliance, accurate service charge management and a positive resident experience. Manage a portfolio of leasehold and shared ownership properties Interpret leases, agreements and relevant legislation to ensure compliance Prepare, monitor and reconcile service charges (estimated and actual) Deliver Section 20 consultations for major works and long-term agreements Liaise with internal teams on repairs, planned works and compliance matters Handle disputes, complaints, breaches and legal cases including tribunal and court Work with managing agents, contractors, solicitors and lenders while conducting scheme inspections THE CANDIDATE The ideal candidate will have proven experience in a Leasehold or Homeownership role within a Housing Association or Local Authority setting. Strong knowledge of leasehold legislation including LTA 1985/2003 and CLRA 2002 Experience delivering Section 20 consultations end-to-end Confident managing service charges, budgets and financial processes Experience handling disputes, complaints and legal proceedings Excellent communication, organisation and stakeholder management skills THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 6 Month Contract, temp-perm RATE The pay for the role is 24.87 per hour LTD company rate. The PAYE equivalent is 21.20 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
May 06, 2026
Contractor
Leasehold Officer Islington, London Temp- Perm Full Time A fantastic opportunity for an experienced Leasehold Officer to join a respected North London Housing Association, delivering a high-quality, customer-focused homeownership service across a varied portfolio. THE ROLE You will be responsible for managing leasehold and shared ownership services, ensuring compliance, accurate service charge management and a positive resident experience. Manage a portfolio of leasehold and shared ownership properties Interpret leases, agreements and relevant legislation to ensure compliance Prepare, monitor and reconcile service charges (estimated and actual) Deliver Section 20 consultations for major works and long-term agreements Liaise with internal teams on repairs, planned works and compliance matters Handle disputes, complaints, breaches and legal cases including tribunal and court Work with managing agents, contractors, solicitors and lenders while conducting scheme inspections THE CANDIDATE The ideal candidate will have proven experience in a Leasehold or Homeownership role within a Housing Association or Local Authority setting. Strong knowledge of leasehold legislation including LTA 1985/2003 and CLRA 2002 Experience delivering Section 20 consultations end-to-end Confident managing service charges, budgets and financial processes Experience handling disputes, complaints and legal proceedings Excellent communication, organisation and stakeholder management skills THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 6 Month Contract, temp-perm RATE The pay for the role is 24.87 per hour LTD company rate. The PAYE equivalent is 21.20 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
Director of Studies (DoS) Job Description Title: Director of Studies (DoS) Job Type: Residential, Full-Time Reports to: Academic Manager Responsible for: ADoS, Teachers, Students and Group Leaders Country: United Kingdom Dates: 27th June to 30th July 2026 Location: London King's, London Uxbridge, Reading Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full day and half day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. Welfare and Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Ensure the planning, delivery and smooth running of the academic programme Monitor effective completion of all tasks Allocate students to classes and make changes if necessary Assign level and material to classes Organise inductions, and CPD sessions for teachers and Group Leaders Represent MLA values Report to the Academic Manager 6 days per week (Monday to Saturday) Residential employment includes all meals and accommodation Position duration: 4 weeks, 27th June to 30th July 2026. Possibility of extension in some centres. The post of Director of Studies is a senior position, and the successful candidate will be a member of the school's management structure. The holder has the key task of leading and managing the academic life of the centre, and plays a crucial role in whole school strategy and development. You will inspire teachers to deliver high quality, communicative Task Based EFL lessons promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. DoSs are also responsible for communicating with the Centre Director and Group Leaders about academic related matters. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references EFL experience teaching teenagers Be proficient in the use of IT DELTA / Trinity DipTESOL / MA TESOL completed (or in progress if you have a TEFL Level 5 certificate) PGCE or PGCE PCET: Post Graduate Certificate in Education with ELT/TESOL PGCE in English or Foreign Languages or DELTM plus a TEFL Level 5 certificate (CELTA / Trinity CertTESOL or equivalent Ofqual recognised standards) Master's degrees (MA/MSc etc) in ELT/TESOL or related subjects are also accepted but cannot be considered without a supervised teaching practice component Desirable EFL Summer School Teaching/Managerial experience in Ireland or the UK Teacher Management experience Teacher Training experience Enhanced DBS/PVG registered on the Update Service First Aid Qualification Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Display absolute commitment to the highest standards of professional behaviour and, at all times, to promoting the welfare and safeguarding of children Excellent communication skills (verbal, written and interpersonal) Be committed to continuous personal and professional development Team player Motivate and inspire teachers sensitively and constructively and, where necessary, challenge colleagues assertively Self motivated and passionate about driving up standards in management, teaching and learning Be determined, well organised and extremely hard working Ability to work accurately and calmly, and show resilience when under pressure Be supportive and help staff with the use of IT Ability to provide creative ideas to supplement programme curriculum to facilitate learning Be willing and able to contribute to the wider extracurricular and pastoral life of a summer school Customer orientated approach: highly aware of cultural sensitivities. Communicate clearly and persuasively with Group Leaders and students to ensure procedures are followed Ready to initiate and manage change, where necessary Schedule Residential DoS contracts a 6 day week with one 24 hour period off per week are based on up to 42 working hours over a 7 day session with one day off per week. You will not be required to go on excursions, join activities or any pastoral care outside your duties. However, MLA programmes are hard work, and you might be requested to assist outside your working hours to ensure the smooth running of the centre. Please note that due to the logistics of the employment, you may be required to be moved to another centre where extra staff are required, in which case we will cover all the travel expenses that may be incurred. Key Position Accountabilities Academics in the centre Take overall responsibility for all aspects of teaching and learning within the school Develop and implement MLA's educational philosophy and foster a culture of best practice Manage the MLA Boards software and keep all records up to date Be available to Group Leaders, listen carefully and respectfully, and accommodate their requests as much as possible while ensuring MLA procedures are followed Be flexible and aware of cultural differences when explaining academic decisions/procedures to Group Leaders Advise the Academic Manager on all academic matters in the centre and request assistance from Head Office Attend any management training or meetings as required Support the Centre Director and work collaboratively with Centre Administrator and Activity Manager to ensure the successful running of the centre and programme when necessary; including assisting in the staff induction and take an active part in discussion and feedback Promote and develop the academic curriculum and academic life of the school Complete all administrative tasks required efficiently Centre and classroom set up Manage student admissions and monitor arrangements for placement tests Cover lessons when necessary and motivate students to improve their learning skills Organise certificates and graduation ceremony Staff Management Lead and manage the Academic Team in the centre by encouraging, supporting and challenging teachers and ADoSs to maintain MLA's high academic standards Ensure there is a clear communication channel with staff and have an open door policy Monitor staff performance and teachers prompt completion of all administrative tasks required Ensure teachers prepare lessons and adapt material/stages to their class composition Chair academic meetings in the centre Be the first port of call for any teacher in need of advice or support Cover for absent staff; arrange cover for absent staff: record and monitor all absences Supervise the preparation of student reports within agreed deadlines Inform the Academic Manager of all Continuous Professional Development programmes and academic needs in the centre Delegate tasks to the ADoS with necessary support and guidance Training & CPD Support teachers in delivering the Task Based learning syllabus Work with the ADoS in designing all Continuous Professional Development programmes Carry out inductions If TEFLQ, carry out formal observations and appraisals in line with the MLA observation guidelines and rubric Inspire and encourage teachers to deliver CPD sessions for teachers and Group Leaders in relation to the centre needs Complete all required pre employment training Attend the in person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process Read, understand and adhere to the guidelines set out in your Handbook Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA . click apply for full job details
May 06, 2026
Full time
Director of Studies (DoS) Job Description Title: Director of Studies (DoS) Job Type: Residential, Full-Time Reports to: Academic Manager Responsible for: ADoS, Teachers, Students and Group Leaders Country: United Kingdom Dates: 27th June to 30th July 2026 Location: London King's, London Uxbridge, Reading Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full day and half day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. Welfare and Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Ensure the planning, delivery and smooth running of the academic programme Monitor effective completion of all tasks Allocate students to classes and make changes if necessary Assign level and material to classes Organise inductions, and CPD sessions for teachers and Group Leaders Represent MLA values Report to the Academic Manager 6 days per week (Monday to Saturday) Residential employment includes all meals and accommodation Position duration: 4 weeks, 27th June to 30th July 2026. Possibility of extension in some centres. The post of Director of Studies is a senior position, and the successful candidate will be a member of the school's management structure. The holder has the key task of leading and managing the academic life of the centre, and plays a crucial role in whole school strategy and development. You will inspire teachers to deliver high quality, communicative Task Based EFL lessons promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. DoSs are also responsible for communicating with the Centre Director and Group Leaders about academic related matters. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references EFL experience teaching teenagers Be proficient in the use of IT DELTA / Trinity DipTESOL / MA TESOL completed (or in progress if you have a TEFL Level 5 certificate) PGCE or PGCE PCET: Post Graduate Certificate in Education with ELT/TESOL PGCE in English or Foreign Languages or DELTM plus a TEFL Level 5 certificate (CELTA / Trinity CertTESOL or equivalent Ofqual recognised standards) Master's degrees (MA/MSc etc) in ELT/TESOL or related subjects are also accepted but cannot be considered without a supervised teaching practice component Desirable EFL Summer School Teaching/Managerial experience in Ireland or the UK Teacher Management experience Teacher Training experience Enhanced DBS/PVG registered on the Update Service First Aid Qualification Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Display absolute commitment to the highest standards of professional behaviour and, at all times, to promoting the welfare and safeguarding of children Excellent communication skills (verbal, written and interpersonal) Be committed to continuous personal and professional development Team player Motivate and inspire teachers sensitively and constructively and, where necessary, challenge colleagues assertively Self motivated and passionate about driving up standards in management, teaching and learning Be determined, well organised and extremely hard working Ability to work accurately and calmly, and show resilience when under pressure Be supportive and help staff with the use of IT Ability to provide creative ideas to supplement programme curriculum to facilitate learning Be willing and able to contribute to the wider extracurricular and pastoral life of a summer school Customer orientated approach: highly aware of cultural sensitivities. Communicate clearly and persuasively with Group Leaders and students to ensure procedures are followed Ready to initiate and manage change, where necessary Schedule Residential DoS contracts a 6 day week with one 24 hour period off per week are based on up to 42 working hours over a 7 day session with one day off per week. You will not be required to go on excursions, join activities or any pastoral care outside your duties. However, MLA programmes are hard work, and you might be requested to assist outside your working hours to ensure the smooth running of the centre. Please note that due to the logistics of the employment, you may be required to be moved to another centre where extra staff are required, in which case we will cover all the travel expenses that may be incurred. Key Position Accountabilities Academics in the centre Take overall responsibility for all aspects of teaching and learning within the school Develop and implement MLA's educational philosophy and foster a culture of best practice Manage the MLA Boards software and keep all records up to date Be available to Group Leaders, listen carefully and respectfully, and accommodate their requests as much as possible while ensuring MLA procedures are followed Be flexible and aware of cultural differences when explaining academic decisions/procedures to Group Leaders Advise the Academic Manager on all academic matters in the centre and request assistance from Head Office Attend any management training or meetings as required Support the Centre Director and work collaboratively with Centre Administrator and Activity Manager to ensure the successful running of the centre and programme when necessary; including assisting in the staff induction and take an active part in discussion and feedback Promote and develop the academic curriculum and academic life of the school Complete all administrative tasks required efficiently Centre and classroom set up Manage student admissions and monitor arrangements for placement tests Cover lessons when necessary and motivate students to improve their learning skills Organise certificates and graduation ceremony Staff Management Lead and manage the Academic Team in the centre by encouraging, supporting and challenging teachers and ADoSs to maintain MLA's high academic standards Ensure there is a clear communication channel with staff and have an open door policy Monitor staff performance and teachers prompt completion of all administrative tasks required Ensure teachers prepare lessons and adapt material/stages to their class composition Chair academic meetings in the centre Be the first port of call for any teacher in need of advice or support Cover for absent staff; arrange cover for absent staff: record and monitor all absences Supervise the preparation of student reports within agreed deadlines Inform the Academic Manager of all Continuous Professional Development programmes and academic needs in the centre Delegate tasks to the ADoS with necessary support and guidance Training & CPD Support teachers in delivering the Task Based learning syllabus Work with the ADoS in designing all Continuous Professional Development programmes Carry out inductions If TEFLQ, carry out formal observations and appraisals in line with the MLA observation guidelines and rubric Inspire and encourage teachers to deliver CPD sessions for teachers and Group Leaders in relation to the centre needs Complete all required pre employment training Attend the in person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process Read, understand and adhere to the guidelines set out in your Handbook Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA . click apply for full job details
