Hemiko is a fast-growing company operating in the rapidly expanding low-carbon heat network sector. As the business grows, we are developing our customer retail capability to support an increasing number of heat network customers. We are seeking a Head of Retail Heat to lead and evolve this function. This role will suit someone who enjoys solving problems, improving systems and processes, and building effective customer operations within a growing organisation. The role reports to the Assets and Utilities Director. We are looking for an experienced and motivated individual to lead the retail function across our existing and future district heating projects. The primary focus of the role is ensuring our customers receive a high-quality service and experience. The successful candidate will lead several operational teams responsible for billing, customer service, revenue management and customer support. The role requires someone who can think through operational challenges end-to-end - from software provision and CRM systems, through to contract management, call centre delivery and operational planning. The Head of Retail will hold responsibility for the P&L of the retail business line and will play an important role in shaping how customer operations are delivered as the company continues to scale. The right candidate will be: A strong leader able to motivate teams and drive performance. Comfortable communicating with team members, stakeholders, clients, advisers and contractors. A pragmatic problem solver who enjoys improving systems, processes and customer outcomes. Comfortable working in a growing organisation where processes and systems continue to evolve. The Role The Head of Retail Heat / Utility is responsible for the end-to-end delivery of customer operations across the retail function. This includes billing, metering, customer service, debt management, vulnerability support, complaints handling, change of tenancy processes, and scheduling of maintenance and breakdown response. The role ensures customers are billed accurately, supported appropriately, and receive a high standard of service, while maintaining regulatory compliance and operational efficiency. The Head of Retail will lead teams, drive performance improvements, and ensure the retail function supports the wider commercial and operational objectives of the business. Key responsibilities: Leading in the delivery of projects during the operational phases working with and supported by the wider Hemiko Team. In more detail this will include: Lead the day-to-day operation of the retail function serving approximately 15,000 customers, with expected growth as new networks are delivered. Hold P&L responsibility for the retail business line. Ensure the retail function complies with current and emerging heat network regulation and consumer protection requirements, including oversight from Ofgem. Ensure accurate and timely billing, metering data management, and customer account administration. Oversee customer contact channels including phone, email, and digital platforms. Deliver strong revenue management including debt prevention, collections and recovery. Monitor KPIs across the customer lifecycle and implement improvement plans where required. Ensure complaints are handled effectively and that lessons learned are embedded into operations. Champion fair treatment and appropriate support for vulnerable customers. Drive improvements in customer satisfaction and service performance. Oversee reporting, audits and regulatory engagement relating to customer operations. Ensure policies and procedures align with industry standards and regulatory expectations. Manage outsourced service providers including customer contact centres and metering agents. Set clear service standards and hold partners accountable to SLAs and performance metrics. Lead contract reviews and service improvements. Oversee CRM and billing system performance (including platforms such as Zendesk). Identify opportunities to improve systems, automate processes and enhance operational efficiency. Build and lead a high-performing retail team. Create clear accountability, performance standards and development opportunities. Foster a customer-focused culture across the organisation. Knowledge and Qualifications The ideal candidate will: Understanding of customer operations within regulated customer service environments and/or utilities or energy supply. Understanding of billing, customer account management and revenue management processes. Ability to interpret regulation and apply it pragmatically within operational environments. Experience improving operational processes or customer journeys. Experience using CRM and billing platforms to manage customer operations and reporting. Knowledge of data protection and information governance requirements. Skills Ability to lead multi-disciplinary teams and create a high-performance, customer-focused culture. Strong capability in managing operational processes such as billing, collections, metering and customer contact. Ability to design and deliver improvements to customer journeys and service outcomes. Ability to interpret regulation and translate requirements into operational processes. Understanding of revenue protection, cost control and financial impacts of retail operations. Comfortable using operational data, KPIs and reporting to support decision making. Able to resolve complex operational issues and balance customer, regulatory and commercial considerations. Clear communicator able to work effectively across operational, technical and commercial teams. Ability to assess performance and challenge underperformance through KPIs and structured improvement programmes. Self-driven and results-oriented, with a focus on delivering practical solutions and successful outcomes. Willing to be hands on and self sufficient where required. Fully IT proficient, including Word, PowerPoint, Excel and standard communication systems. Remuneration and Info Remuneration: Base £60,000 (depending on experience). Discretionary bonus based on individual and business performance. An inclusive culture that promotes diversity. Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year. Pension plan provision. Private health care scheme available. Cycle to work scheme. Electric Car lease scheme. Health and well being support. Continuing learning and development opportunities. Company PC/laptop, etc. At Hemiko, we recognise that flexibility is important and are open to discussing working arrangements that support both individual circumstances and business needs. We are proud to be an equal opportunities employer. We welcome applications from all backgrounds regardless of ethnicity, gender or gender expression, disability, age, marital status, trade union activity, religious belief, sexual orientation, or socioeconomic background. We are also an Armed Forces friendly organisation and encourage applications from ex service personnel, reservists, veterans, cadet instructors, and military spouses/partners. We value openness and collaboration, avoiding unnecessary complexity and silos. We are a young, growing business in the rapidly expanding low carbon energy sector, offering significant opportunities for career development and flexibility while delivering meaningful outcomes for the communities we serve. Application To apply, please complete the online application form on BambooHR. However for an informal chat please contact
Apr 30, 2026
Full time
Hemiko is a fast-growing company operating in the rapidly expanding low-carbon heat network sector. As the business grows, we are developing our customer retail capability to support an increasing number of heat network customers. We are seeking a Head of Retail Heat to lead and evolve this function. This role will suit someone who enjoys solving problems, improving systems and processes, and building effective customer operations within a growing organisation. The role reports to the Assets and Utilities Director. We are looking for an experienced and motivated individual to lead the retail function across our existing and future district heating projects. The primary focus of the role is ensuring our customers receive a high-quality service and experience. The successful candidate will lead several operational teams responsible for billing, customer service, revenue management and customer support. The role requires someone who can think through operational challenges end-to-end - from software provision and CRM systems, through to contract management, call centre delivery and operational planning. The Head of Retail will hold responsibility for the P&L of the retail business line and will play an important role in shaping how customer operations are delivered as the company continues to scale. The right candidate will be: A strong leader able to motivate teams and drive performance. Comfortable communicating with team members, stakeholders, clients, advisers and contractors. A pragmatic problem solver who enjoys improving systems, processes and customer outcomes. Comfortable working in a growing organisation where processes and systems continue to evolve. The Role The Head of Retail Heat / Utility is responsible for the end-to-end delivery of customer operations across the retail function. This includes billing, metering, customer service, debt management, vulnerability support, complaints handling, change of tenancy processes, and scheduling of maintenance and breakdown response. The role ensures customers are billed accurately, supported appropriately, and receive a high standard of service, while maintaining regulatory compliance and operational efficiency. The Head of Retail will lead teams, drive performance improvements, and ensure the retail function supports the wider commercial and operational objectives of the business. Key responsibilities: Leading in the delivery of projects during the operational phases working with and supported by the wider Hemiko Team. In more detail this will include: Lead the day-to-day operation of the retail function serving approximately 15,000 customers, with expected growth as new networks are delivered. Hold P&L responsibility for the retail business line. Ensure the retail function complies with current and emerging heat network regulation and consumer protection requirements, including oversight from Ofgem. Ensure accurate and timely billing, metering data management, and customer account administration. Oversee customer contact channels including phone, email, and digital platforms. Deliver strong revenue management including debt prevention, collections and recovery. Monitor KPIs across the customer lifecycle and implement improvement plans where required. Ensure complaints are handled effectively and that lessons learned are embedded into operations. Champion fair treatment and appropriate support for vulnerable customers. Drive improvements in customer satisfaction and service performance. Oversee reporting, audits and regulatory engagement relating to customer operations. Ensure policies and procedures align with industry standards and regulatory expectations. Manage outsourced service providers including customer contact centres and metering agents. Set clear service standards and hold partners accountable to SLAs and performance metrics. Lead contract reviews and service improvements. Oversee CRM and billing system performance (including platforms such as Zendesk). Identify opportunities to improve systems, automate processes and enhance operational efficiency. Build and lead a high-performing retail team. Create clear accountability, performance standards and development opportunities. Foster a customer-focused culture across the organisation. Knowledge and Qualifications The ideal candidate will: Understanding of customer operations within regulated customer service environments and/or utilities or energy supply. Understanding of billing, customer account management and revenue management processes. Ability to interpret regulation and apply it pragmatically within operational environments. Experience improving operational processes or customer journeys. Experience using CRM and billing platforms to manage customer operations and reporting. Knowledge of data protection and information governance requirements. Skills Ability to lead multi-disciplinary teams and create a high-performance, customer-focused culture. Strong capability in managing operational processes such as billing, collections, metering and customer contact. Ability to design and deliver improvements to customer journeys and service outcomes. Ability to interpret regulation and translate requirements into operational processes. Understanding of revenue protection, cost control and financial impacts of retail operations. Comfortable using operational data, KPIs and reporting to support decision making. Able to resolve complex operational issues and balance customer, regulatory and commercial considerations. Clear communicator able to work effectively across operational, technical and commercial teams. Ability to assess performance and challenge underperformance through KPIs and structured improvement programmes. Self-driven and results-oriented, with a focus on delivering practical solutions and successful outcomes. Willing to be hands on and self sufficient where required. Fully IT proficient, including Word, PowerPoint, Excel and standard communication systems. Remuneration and Info Remuneration: Base £60,000 (depending on experience). Discretionary bonus based on individual and business performance. An inclusive culture that promotes diversity. Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year. Pension plan provision. Private health care scheme available. Cycle to work scheme. Electric Car lease scheme. Health and well being support. Continuing learning and development opportunities. Company PC/laptop, etc. At Hemiko, we recognise that flexibility is important and are open to discussing working arrangements that support both individual circumstances and business needs. We are proud to be an equal opportunities employer. We welcome applications from all backgrounds regardless of ethnicity, gender or gender expression, disability, age, marital status, trade union activity, religious belief, sexual orientation, or socioeconomic background. We are also an Armed Forces friendly organisation and encourage applications from ex service personnel, reservists, veterans, cadet instructors, and military spouses/partners. We value openness and collaboration, avoiding unnecessary complexity and silos. We are a young, growing business in the rapidly expanding low carbon energy sector, offering significant opportunities for career development and flexibility while delivering meaningful outcomes for the communities we serve. Application To apply, please complete the online application form on BambooHR. However for an informal chat please contact
Kenwood Recruitment Solutions Ltd
West Bromwich, West Midlands
Are you an expeirenced Administrator working in the Housing sector and looking for a change? Are you looking for a fresh challenge to apply your skills and gain new experience? if so, this is the role for you! I am recruiting for a Housing Administrator to join my clients well established, small team to work in the Housing management team. This role will require the successful candidate to hold knowledge and understanding of property inspections and community engagement. As the Housing Administrator, you will be carrying out a range of duties, some of which have been listed below: The Role: Key Responsibilities Assist Head of Department in smooth running of a newly formed department. Handling tenant inquiries and providing customer service. Managing property records and databases. Ensuring compliance with housing regulations and policies. Assisting with tenancy agreements and documentation. Supporting Tenancy Coaches in addressing tenant concerns. Organising meetings and consultations related to housing services. Stakeholder engagement. This is a temporary to permanent role and is offering a starting salary of up to 24,500 per annum. the hourly rate for this role is 16.28 per hour Umbrella. You will be required to drive to various locations and therefore must be able to drive. if you do not have a car, you will be provided with a company car. If you are able to start work immediately, please apply or contact Haleema directly for a confidential chat.
Apr 30, 2026
Full time
Are you an expeirenced Administrator working in the Housing sector and looking for a change? Are you looking for a fresh challenge to apply your skills and gain new experience? if so, this is the role for you! I am recruiting for a Housing Administrator to join my clients well established, small team to work in the Housing management team. This role will require the successful candidate to hold knowledge and understanding of property inspections and community engagement. As the Housing Administrator, you will be carrying out a range of duties, some of which have been listed below: The Role: Key Responsibilities Assist Head of Department in smooth running of a newly formed department. Handling tenant inquiries and providing customer service. Managing property records and databases. Ensuring compliance with housing regulations and policies. Assisting with tenancy agreements and documentation. Supporting Tenancy Coaches in addressing tenant concerns. Organising meetings and consultations related to housing services. Stakeholder engagement. This is a temporary to permanent role and is offering a starting salary of up to 24,500 per annum. the hourly rate for this role is 16.28 per hour Umbrella. You will be required to drive to various locations and therefore must be able to drive. if you do not have a car, you will be provided with a company car. If you are able to start work immediately, please apply or contact Haleema directly for a confidential chat.
Assistant Home Manager Permanent Milton Keynes 20 hours per week over 4 or 5 days, Monday to Friday £24,000 per annum pro-rata (£13,714.28 for 20 hours) We are working with a charitable organisation to recruit a permanent Assistant Home Manager, 20 hours per week based in the Milton Keynes area. You will be responsible for carrying out the administrative functions for the home, ensuring that systems and records are in place and maintained to ensure the efficient running of the home and adherence to legislation and reporting requirements Working in MS Lists, Sharepoint and other MS functions, you will be making sure that all systems and records are in place to ensure the home is managed efficiently. You will develop and implement solutions to record keeping for maintenance and tenancy management issues, maintain dashboards and ensure that outstanding items are followed up to completion You will ensure all personal records are kept up to date, maintain a list of local services for residents, prepare monthly reports and returns for Head Office and support in engaging external contractors. You should have a good understanding of safeguarding and liaise with the community alarm provider to ensure all the residents' needs are met. you will also be responsible for carrying out resident welfare checks and act as the liaison between residents, their families and other agencies when the Home Manager isn't present. To apply for this Assistant Home Manager role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site
Apr 30, 2026
Full time
Assistant Home Manager Permanent Milton Keynes 20 hours per week over 4 or 5 days, Monday to Friday £24,000 per annum pro-rata (£13,714.28 for 20 hours) We are working with a charitable organisation to recruit a permanent Assistant Home Manager, 20 hours per week based in the Milton Keynes area. You will be responsible for carrying out the administrative functions for the home, ensuring that systems and records are in place and maintained to ensure the efficient running of the home and adherence to legislation and reporting requirements Working in MS Lists, Sharepoint and other MS functions, you will be making sure that all systems and records are in place to ensure the home is managed efficiently. You will develop and implement solutions to record keeping for maintenance and tenancy management issues, maintain dashboards and ensure that outstanding items are followed up to completion You will ensure all personal records are kept up to date, maintain a list of local services for residents, prepare monthly reports and returns for Head Office and support in engaging external contractors. You should have a good understanding of safeguarding and liaise with the community alarm provider to ensure all the residents' needs are met. you will also be responsible for carrying out resident welfare checks and act as the liaison between residents, their families and other agencies when the Home Manager isn't present. To apply for this Assistant Home Manager role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site
Job Title: Lettings Manager Contract Type: Permanent Salary: £51,887.16 (£57,177.14 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Lettings Manager You will be responsible for scoping, delivering, implementing and embedding change to the Group approach to the management of voids and lettings processes in order to deliver sustainable and successful tenancies. You will also develop delivery plans for improvement actions that support our overarching business-wide Customer Experience and Empty Homes Improvement Plans.You will support the Head of Lettings to lead and manage the delivery of quality, effective, national lettings service for social housing, working closely with colleagues from Asset Services and Housing Services to ensure that homes are let quickly and appropriately, at the required standard. You will own and maintain related procedures to ensure that they reflect legislative requirements and best practice. You will monitor CORE submissions and other reporting (internal and external) relating to our lettings performance, and our compliance with nomination agreements. You will manage operational relationships with CBL partnerships, ensuring we fulfil any contractual requirements in our mission to end homelessness. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. You will drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value for money. About you We are looking for someone with:• Demonstrable commitment to the Riverside Values • Proven ability to lead and motivate teams, and manage performance• Experience of managing a team responsible for allocations & lettings• A strong customer focus, with excellent communication and influencing skills. • Experience of successfully developing, implementing and monitoring project and service improvement plans. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:• Competitive pay & generous pension • 28 days holidays plus bank holidays• Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Lead the Lettings Service to deliver end to end management of empty homes, ensuring excellent cross functional working to constantly drive down rent loss. Build constructive relationships with colleagues in Asset Services and Housing Services, collaborating to deliver reductions in re-let times.• Take ownership and accountability of the delivery of the improvement of the end-to-end process for property lettings and having efficient management of new build handovers. Ensure appropriate service standards, process and workflows are defined and created.• Champion the customer and lead by example, role modelling our Riverside values, to create a strong customer focused culture. Lead the team to achieve high levels of satisfaction with the lettings process to establish a positive relationship with new customers at the start of their tenancy.• Be accountable for void management data and tenancy data as input by the team at the start of tenancies. • Work collaboratively across the organisation ensuring that services meet the needs of our diverse customers, and the communities in which we work. • Manage relationships and / or contracts with CBL partnerships, achieving value for money and continually reviewing how we can improve outcomes. • Proactively manage and motivate a highly skilled and adaptive team. Provide clear
Apr 30, 2026
Full time
Job Title: Lettings Manager Contract Type: Permanent Salary: £51,887.16 (£57,177.14 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Lettings Manager You will be responsible for scoping, delivering, implementing and embedding change to the Group approach to the management of voids and lettings processes in order to deliver sustainable and successful tenancies. You will also develop delivery plans for improvement actions that support our overarching business-wide Customer Experience and Empty Homes Improvement Plans.You will support the Head of Lettings to lead and manage the delivery of quality, effective, national lettings service for social housing, working closely with colleagues from Asset Services and Housing Services to ensure that homes are let quickly and appropriately, at the required standard. You will own and maintain related procedures to ensure that they reflect legislative requirements and best practice. You will monitor CORE submissions and other reporting (internal and external) relating to our lettings performance, and our compliance with nomination agreements. You will manage operational relationships with CBL partnerships, ensuring we fulfil any contractual requirements in our mission to end homelessness. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. You will drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value for money. About you We are looking for someone with:• Demonstrable commitment to the Riverside Values • Proven ability to lead and motivate teams, and manage performance• Experience of managing a team responsible for allocations & lettings• A strong customer focus, with excellent communication and influencing skills. • Experience of successfully developing, implementing and monitoring project and service improvement plans. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:• Competitive pay & generous pension • 28 days holidays plus bank holidays• Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Lead the Lettings Service to deliver end to end management of empty homes, ensuring excellent cross functional working to constantly drive down rent loss. Build constructive relationships with colleagues in Asset Services and Housing Services, collaborating to deliver reductions in re-let times.• Take ownership and accountability of the delivery of the improvement of the end-to-end process for property lettings and having efficient management of new build handovers. Ensure appropriate service standards, process and workflows are defined and created.• Champion the customer and lead by example, role modelling our Riverside values, to create a strong customer focused culture. Lead the team to achieve high levels of satisfaction with the lettings process to establish a positive relationship with new customers at the start of their tenancy.• Be accountable for void management data and tenancy data as input by the team at the start of tenancies. • Work collaboratively across the organisation ensuring that services meet the needs of our diverse customers, and the communities in which we work. • Manage relationships and / or contracts with CBL partnerships, achieving value for money and continually reviewing how we can improve outcomes. • Proactively manage and motivate a highly skilled and adaptive team. Provide clear
Location: Sheffield and covering one other location TBC Salary: Grade 7 - £49,488 per annum Closing date: Sunday 17th May 2026 at 11.30 pm Full time - 35 hours per week Join Shelter as a Managing Housing Solicitor, in our mission to drive systemic change and fight for Justice. If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role. At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Managing Solicitor to lead a team to defend the right to a safe and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don't just change lives-they shape a fairer housing system. About the role You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation. Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter's strategy and ensuring Legal aid contract requirements and performance targets are met. You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams. About you: You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others. You will have a minimum of 4 years post qualification legal practice experience You will have supervisor status and have substantial knowledge of housing and homelessness law. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle. Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis. Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to apply Please submit your CV with a supporting statement with responses to the 'About You' points 1-4 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset CVs without an accompanying supporting statement will not be considered. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Apr 30, 2026
Full time
Location: Sheffield and covering one other location TBC Salary: Grade 7 - £49,488 per annum Closing date: Sunday 17th May 2026 at 11.30 pm Full time - 35 hours per week Join Shelter as a Managing Housing Solicitor, in our mission to drive systemic change and fight for Justice. If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role. At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Managing Solicitor to lead a team to defend the right to a safe and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don't just change lives-they shape a fairer housing system. About the role You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation. Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter's strategy and ensuring Legal aid contract requirements and performance targets are met. You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams. About you: You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others. You will have a minimum of 4 years post qualification legal practice experience You will have supervisor status and have substantial knowledge of housing and homelessness law. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle. Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis. Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to apply Please submit your CV with a supporting statement with responses to the 'About You' points 1-4 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset CVs without an accompanying supporting statement will not be considered. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Salary up to £35,000 dependent on experience Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms-including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive. The Opportunity As Legal Advisor, you will provide first class legal advice to both office and field-based colleagues, working in a fast paced and fun environment. The role will require a detailed knowledge of all operational letting agreements, landlord and tenant legislation, leaseholder covenants, termination of letting agreements, court driven possession actions and dispute resolution. Responsibility for managing in possession disputes in aligned Divisional Business Units and providing direct support to DBU by being a virtual member and attending meetings. Liaise with internal stakeholders,local authorities and solicitors appointed by the Company. Conduct detailed reviews of letting histories, tracing & researching previous tenants' liability, prepare clear and detailed advice to Operations to assist with commercial considerations in distress situations and exit negotiations. Prepare case summaries and recommendations to Divisional Directors and Regional Managers on pre litigation disputes to promote settlement and avoid litigation wherever possible Preparation of letters before action in relation to in possession debt matters Review and advise on Alternative Dispute Resolution processes on in possession disputes. Interpret and advise on contractual terms of head leases and occupational leases Advise on and prepare S146 notices as pre requisite to possession actions Preparation of case files and chronologies and instructions to solicitors in litigation matters appointed by the Group and ensure ongoing management to conclusion including recommendations to settle on commercial terms Review and advise on appropriate use of and execution of peaceable re-entry and supporting Regional Managers in safe execution. Prepare and instruct solicitors with instructions on possession actions and managing the cases to conclusion whether by court order recorded by consent or judgement and enforcement by warrant. Review and advise on change of control of a corporate tenant and appropriate remedial actions Attend at court, mediation and without prejudice meetings connected with the above as required. Dispute Resolution - Debt Recovery (in possession) Preparation of and transfer of conduct of debt recovery matters post possession to debt recovery team Advise on, instruct and serve Statutory Demands in relation to in possession debt recovery Review and advise on S17 notices and instruct solicitors if applicable and manage to conclusion Review and advise on reliance on Authorised Guarantee Agreements in context of in possession debt recovery and manage instructions to solicitors where required Advise on reliance of an overriding lease and manage instructions to solicitors where required Review and advise on publican insolvency issues (Liquidation, Administration, CVA, IVA and Bankruptcy) Legal - Estate Management, Change of Tenancy and Transition Management Instruct solicitors and manage Deed of Surrenders and the lease buyback process on complex matters or where a premium is being paid Advise on and prepare surrender letters and advise Divisional Directors and Regional Managers of mechanics Advise on CST/MSA within Craft Union and prepare surrender and immediate termination letters Prepare and issue TAW termination letters Prepare and issue HMRC de-registration application About You Confident in using and interpreting information found at Companies House and Land Registry. Experience of commercial leases within a fast paced commercial environment. Attention to detail and the ability to manage the production of documents critical to the business. Experience of timely and accurate updating and maintenance of Company databases. Ability to communicate information effectively to a wide range of internal/external contacts. Knowledge of Company Law. Knowledge of the wide variety of leases and tenancies within the Stonegate estate and all covenants contained therein. An understating of the 2016 Pubs Code. Dealing with local authorities, professional advisors and having the confidence to challenge. Knowledge of share schemes. Experience of dealing with HM Land Registry. What makes Stonegate a great place to work? At Stonegate, we believe that when you feel your best, you do your best. That's why we're committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work. 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year Bonus Scheme Access to discounted Private Medical Insurance through Vitality Exclusive discounts on Dental Insurance Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate Life Assurance which gives access to Access to your pay early via Stream The Stonegate Xtra portal with access to a wide range of high street discounts and offers Discounted access to David Lloyd membership Award winning Learning & Development programmes to drive your career If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
Apr 29, 2026
Full time
Salary up to £35,000 dependent on experience Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms-including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive. The Opportunity As Legal Advisor, you will provide first class legal advice to both office and field-based colleagues, working in a fast paced and fun environment. The role will require a detailed knowledge of all operational letting agreements, landlord and tenant legislation, leaseholder covenants, termination of letting agreements, court driven possession actions and dispute resolution. Responsibility for managing in possession disputes in aligned Divisional Business Units and providing direct support to DBU by being a virtual member and attending meetings. Liaise with internal stakeholders,local authorities and solicitors appointed by the Company. Conduct detailed reviews of letting histories, tracing & researching previous tenants' liability, prepare clear and detailed advice to Operations to assist with commercial considerations in distress situations and exit negotiations. Prepare case summaries and recommendations to Divisional Directors and Regional Managers on pre litigation disputes to promote settlement and avoid litigation wherever possible Preparation of letters before action in relation to in possession debt matters Review and advise on Alternative Dispute Resolution processes on in possession disputes. Interpret and advise on contractual terms of head leases and occupational leases Advise on and prepare S146 notices as pre requisite to possession actions Preparation of case files and chronologies and instructions to solicitors in litigation matters appointed by the Group and ensure ongoing management to conclusion including recommendations to settle on commercial terms Review and advise on appropriate use of and execution of peaceable re-entry and supporting Regional Managers in safe execution. Prepare and instruct solicitors with instructions on possession actions and managing the cases to conclusion whether by court order recorded by consent or judgement and enforcement by warrant. Review and advise on change of control of a corporate tenant and appropriate remedial actions Attend at court, mediation and without prejudice meetings connected with the above as required. Dispute Resolution - Debt Recovery (in possession) Preparation of and transfer of conduct of debt recovery matters post possession to debt recovery team Advise on, instruct and serve Statutory Demands in relation to in possession debt recovery Review and advise on S17 notices and instruct solicitors if applicable and manage to conclusion Review and advise on reliance on Authorised Guarantee Agreements in context of in possession debt recovery and manage instructions to solicitors where required Advise on reliance of an overriding lease and manage instructions to solicitors where required Review and advise on publican insolvency issues (Liquidation, Administration, CVA, IVA and Bankruptcy) Legal - Estate Management, Change of Tenancy and Transition Management Instruct solicitors and manage Deed of Surrenders and the lease buyback process on complex matters or where a premium is being paid Advise on and prepare surrender letters and advise Divisional Directors and Regional Managers of mechanics Advise on CST/MSA within Craft Union and prepare surrender and immediate termination letters Prepare and issue TAW termination letters Prepare and issue HMRC de-registration application About You Confident in using and interpreting information found at Companies House and Land Registry. Experience of commercial leases within a fast paced commercial environment. Attention to detail and the ability to manage the production of documents critical to the business. Experience of timely and accurate updating and maintenance of Company databases. Ability to communicate information effectively to a wide range of internal/external contacts. Knowledge of Company Law. Knowledge of the wide variety of leases and tenancies within the Stonegate estate and all covenants contained therein. An understating of the 2016 Pubs Code. Dealing with local authorities, professional advisors and having the confidence to challenge. Knowledge of share schemes. Experience of dealing with HM Land Registry. What makes Stonegate a great place to work? At Stonegate, we believe that when you feel your best, you do your best. That's why we're committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work. 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year Bonus Scheme Access to discounted Private Medical Insurance through Vitality Exclusive discounts on Dental Insurance Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate Life Assurance which gives access to Access to your pay early via Stream The Stonegate Xtra portal with access to a wide range of high street discounts and offers Discounted access to David Lloyd membership Award winning Learning & Development programmes to drive your career If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
Property Manager page is loaded Property Managerremote type: On Sitelocations: UK Head Office (Baker Street, London)time type: Full timeposted on: Posted 3 Days Agojob requisition id: JR101209 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role We are looking for a hardworking, efficient, and eager individual to join our Residential Lettings Management as a Property Manager, providing an exceptional service to our Landlords and Tenants. This is a fantastic opportunity to join a leading team and be responsible for a high-end portfolio. ABOUT KNIGHT FRANK: ABOUT THE ROLE: We are looking to recruit a Property Manager to join our Residential Lettings Team based at 55 Baker Street. The Property Manager will be accountable for managing their own portfolio of properties during tenancy and fostering long-term relationships with our key clients. This role requires someone who is a team player, ensuring client satisfaction and retention. RESPONSIBILITIES: + Carry out pre-tenancy works for the property portfolio, ensuring properties are in top condition for new tenants. + Address and resolve any issues identified in check-in reports to ensure tenant satisfaction and property compliance. + Conduct property visits, document observations, and take necessary actions based on findings. + Coordinate and oversee routine and reactive maintenance tasks promptly when required. + Process and manage payment of invoices from contractors and suppliers, ensuring funds are available and documentation is accurate. + Maintain accurate records of property details, landlord instructions, and tenancy agreement clauses on the CRM. + Complete end-of-tenancy procedures on the CRM. + Organise and archive files, including invoices, emails, reports, and other essential documents, for easy retrieval and compliance purposes. + Foster positive relationships with both landlords and tenants, acting as a liaison to address concerns, answer queries, and facilitate effective communication. + Review check-out reports, agree deductions with landlords, and negotiate with tenants. + Be responsible for TDS claims and update TDS records. + Effectively communicate tenants' and landlords' obligations to relevant parties and ensure all parties are compliant. + Be accountable for EICR remedial works and any findings from PAT and Gas inspections, ensuring properties are compliant. SKILLS & QUALIFICATIONS + Experience in property management or a related field. + Ability to handle maintenance tasks and coordinate with contractors and suppliers. + Self-motivated and able to work independently. + Willing to participate in team activities and support the wider team. + Excellent communication skills to foster positive relationships. + Strong organisational skills with keen attention to detail to manage multiple tasks, maintain accurate records, and ensure adherence to regulations. + Strong negotiation and problem-solving skills. + Knowledge of accounts/bookkeeping, transparent management of expenditure on behalf of clients. KEY INFORMATION Working hours: Monday - Friday, 9am-6pm Primary office location: 55 Baker Street, London Contract type: Perm Eligible for dynamic working: Yes Additional Job Description Additional Job DescriptionCompetitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Apr 29, 2026
Full time
Property Manager page is loaded Property Managerremote type: On Sitelocations: UK Head Office (Baker Street, London)time type: Full timeposted on: Posted 3 Days Agojob requisition id: JR101209 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role We are looking for a hardworking, efficient, and eager individual to join our Residential Lettings Management as a Property Manager, providing an exceptional service to our Landlords and Tenants. This is a fantastic opportunity to join a leading team and be responsible for a high-end portfolio. ABOUT KNIGHT FRANK: ABOUT THE ROLE: We are looking to recruit a Property Manager to join our Residential Lettings Team based at 55 Baker Street. The Property Manager will be accountable for managing their own portfolio of properties during tenancy and fostering long-term relationships with our key clients. This role requires someone who is a team player, ensuring client satisfaction and retention. RESPONSIBILITIES: + Carry out pre-tenancy works for the property portfolio, ensuring properties are in top condition for new tenants. + Address and resolve any issues identified in check-in reports to ensure tenant satisfaction and property compliance. + Conduct property visits, document observations, and take necessary actions based on findings. + Coordinate and oversee routine and reactive maintenance tasks promptly when required. + Process and manage payment of invoices from contractors and suppliers, ensuring funds are available and documentation is accurate. + Maintain accurate records of property details, landlord instructions, and tenancy agreement clauses on the CRM. + Complete end-of-tenancy procedures on the CRM. + Organise and archive files, including invoices, emails, reports, and other essential documents, for easy retrieval and compliance purposes. + Foster positive relationships with both landlords and tenants, acting as a liaison to address concerns, answer queries, and facilitate effective communication. + Review check-out reports, agree deductions with landlords, and negotiate with tenants. + Be responsible for TDS claims and update TDS records. + Effectively communicate tenants' and landlords' obligations to relevant parties and ensure all parties are compliant. + Be accountable for EICR remedial works and any findings from PAT and Gas inspections, ensuring properties are compliant. SKILLS & QUALIFICATIONS + Experience in property management or a related field. + Ability to handle maintenance tasks and coordinate with contractors and suppliers. + Self-motivated and able to work independently. + Willing to participate in team activities and support the wider team. + Excellent communication skills to foster positive relationships. + Strong organisational skills with keen attention to detail to manage multiple tasks, maintain accurate records, and ensure adherence to regulations. + Strong negotiation and problem-solving skills. + Knowledge of accounts/bookkeeping, transparent management of expenditure on behalf of clients. KEY INFORMATION Working hours: Monday - Friday, 9am-6pm Primary office location: 55 Baker Street, London Contract type: Perm Eligible for dynamic working: Yes Additional Job Description Additional Job DescriptionCompetitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Trent and Dove Housing
Burton-on-trent, Staffordshire
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. Income Officer Salary up to 33,335 per annum 37 hours per week Benefits include company pension and private healthcare T he role of an Income Officer will be responsible for ; Managing patch based accounts up to eviction stage, through the arrears recovery process Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required Deliver high end customer service at all times Comply with all TDH Income procedures and company policies Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support. Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets. Be driven, with the aim to make a difference through income management Support and assist the Income Manager & Head of Service in the performance of their duties The skills, knowledge & experience required; Up to date knowledge on welfare reform & associated benefits The ability to manage case loads and be target driven Excellent communication skills, both written and verbal The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations. The drive to make a difference through income management. The closing date for applications is 13th May 2026 We welcome applications from all sections of the community.
Apr 28, 2026
Full time
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. Income Officer Salary up to 33,335 per annum 37 hours per week Benefits include company pension and private healthcare T he role of an Income Officer will be responsible for ; Managing patch based accounts up to eviction stage, through the arrears recovery process Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required Deliver high end customer service at all times Comply with all TDH Income procedures and company policies Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support. Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets. Be driven, with the aim to make a difference through income management Support and assist the Income Manager & Head of Service in the performance of their duties The skills, knowledge & experience required; Up to date knowledge on welfare reform & associated benefits The ability to manage case loads and be target driven Excellent communication skills, both written and verbal The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations. The drive to make a difference through income management. The closing date for applications is 13th May 2026 We welcome applications from all sections of the community.
Location: Sheffield and covering one other location TBC Salary: Grade 7 - £49,488 per annum Closing date: Sunday 17th May 2026 at 11.30 pm Full time - 35 hours per week Join Shelter as a Managing Housing Solicitor, in our mission to drive systemic change and fight for Justice. If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role. At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Managing Solicitor to lead a team to defend the right to a safe and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don t just change lives they shape a fairer housing system. About the role You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation. Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter s strategy and ensuring Legal aid contract requirements and performance targets are met. You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams. About you 1. You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others. 2. You will have a minimum of 4 years post qualification legal practice experience 3. You will have supervisor status and have substantial knowledge of housing and homelessness law. 4. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle. Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis. Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to apply Please submit your CV with a supporting statement with responses to the 'About You' points 1-4 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset CVs without an accompanying supporting statement will not be considered. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Apr 28, 2026
Full time
Location: Sheffield and covering one other location TBC Salary: Grade 7 - £49,488 per annum Closing date: Sunday 17th May 2026 at 11.30 pm Full time - 35 hours per week Join Shelter as a Managing Housing Solicitor, in our mission to drive systemic change and fight for Justice. If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role. At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Managing Solicitor to lead a team to defend the right to a safe and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don t just change lives they shape a fairer housing system. About the role You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation. Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter s strategy and ensuring Legal aid contract requirements and performance targets are met. You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams. About you 1. You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others. 2. You will have a minimum of 4 years post qualification legal practice experience 3. You will have supervisor status and have substantial knowledge of housing and homelessness law. 4. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle. Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis. Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to apply Please submit your CV with a supporting statement with responses to the 'About You' points 1-4 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset CVs without an accompanying supporting statement will not be considered. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Berrys At Berrys, we are all about land and property. Working from four offices across the Midlands, we offer an array of services - planning, architecture, building surveying, valuation and business consultancy - to help our clients make the most of their assets. You will be part of a multi-disciplinary development team made up of engineers, surveyors, archaeologists, planners and architects. You will be part of a business which is big enough for a varied range of work and opportunities. However, it is small enough to provide autonomy and a chance to really get to know everyone expanding your skills and building new connections. A strategic requirement has arisen within the Rural Surveying team in the Towcester office for a Chartered Surveyor to grow Berrys provision in the area. The ideal candidate will be MRICS-qualified and possess a strong understanding of the rural landscape, having had plentiful experience of a wide range of professional work. The successful candidate would have a track record of growing teams, creating brand awareness and establishing strong networks and relationships. Rural Surveying Lead - Operational Requirements: Be the internal figurehead of our Rural Surveyors offer within the Towcester office and be the go-to for technical expertise. Lead on complex rural estate strategies, advising landowners, investors and institutions on long?term asset optimisation. Experienced with hands-on experience in rural tenancy management, including Farm Business Tenancies and Agricultural Holdings Act Tenancies. Identify new opportunities, build networks and contribute to the Berrys growth strategy in rural consultancy. Whilst the role will have a strategic focus, it is expected that candidates also deliver on their delivery obligations, working alongside the team to coordinate and provide expert advice to clients. Offer support to other members of the team and help to grow and develop their knowledge and understanding. Ensure compliance with RICS standards, agricultural policy and environmental legislation, while anticipating regulatory changes Demonstrate a strong understanding of the financial requirements of our business and shape the way the team works to increase efficiency, productivity and profitability. Rural Surveying Lead - Strategic Requirements: Quickly gain a strong understanding of the business model, our various service offerings and critically how they work together to create a unique offer to our clients. Utilise a track record of marketing, business development and brand awareness to demonstrably grow our development offer within Northamptonshire. Create a strong network of developers, landowners, property owners, occupiers and investors within the area and begin to increase the opportunities. Utilise existing connections and relationships to increase the level and quality of our instructions within Northamptonshire and, where possible, the wider service offers within the business. Gain an intimate understanding of our agency offer, the opportunities and weaknesses that we currently face and implement a plan to diversify. This should include both the types of agency development work we do as well as the markets we operate in. Represent the company at industry events and build a strong professional network. Rural Surveying Lead - Person Specification: MRICS-qualified (essential) Strong background in rural professional practice and consultancy Proven ability to generate new business and grow client portfolios Demonstrable leadership and people development skills Commercially astute with strong financial awareness Excellent client relationship management and communication skills Exceptional technical capability Resilient, adaptable and confident operating at senior level Strong decision-making and problem-solving abilities Active user of professional networks and social media platforms (LinkedIn essential) Full UK driving licence essential due to regular travel between sites and client meetings Hours: 37.5 hours per week, to be worked flexibly Monday-Friday in line with our Agile Working Philosophy. Rural Surveying Lead - Benefits: The role sits within a friendly and supportive team with opportunities to develop. We will offer an excellent salary for the right candidate reflective of your skills, qualifications and experience We will pay all the appropriate professional memberships and fund your attendance at relevant CPD events and time off for approved training We provide Private Healthcare scheme for all via BUPA We have an Employee Assistance Programme, including a health plan and annual flu jab We have an Agile Working Philosophy allowing for a mix of remote and office working We provide an entitlement of 35 days holiday per annum (pro rata to working hours) inclusive of bank holidays An additional day off to celebrate your Birthday We give an additional day of holiday for every 3 years of service There is potential for discretionary bonus We provide an enhanced workplace pension scheme operated through the National Employment Savings Trust (NEST) Following successful probation period, access to employee loan and employee discount on Berrys services We offer salary sacrifice schemes for Electric Vehicles and Cycle to Work schemes Closing Date: 18th May 2026 Please note that we may close this role early, if sufficient applications are received, therefore it is recommended to apply early if you match the criteria.
Apr 27, 2026
Full time
Berrys At Berrys, we are all about land and property. Working from four offices across the Midlands, we offer an array of services - planning, architecture, building surveying, valuation and business consultancy - to help our clients make the most of their assets. You will be part of a multi-disciplinary development team made up of engineers, surveyors, archaeologists, planners and architects. You will be part of a business which is big enough for a varied range of work and opportunities. However, it is small enough to provide autonomy and a chance to really get to know everyone expanding your skills and building new connections. A strategic requirement has arisen within the Rural Surveying team in the Towcester office for a Chartered Surveyor to grow Berrys provision in the area. The ideal candidate will be MRICS-qualified and possess a strong understanding of the rural landscape, having had plentiful experience of a wide range of professional work. The successful candidate would have a track record of growing teams, creating brand awareness and establishing strong networks and relationships. Rural Surveying Lead - Operational Requirements: Be the internal figurehead of our Rural Surveyors offer within the Towcester office and be the go-to for technical expertise. Lead on complex rural estate strategies, advising landowners, investors and institutions on long?term asset optimisation. Experienced with hands-on experience in rural tenancy management, including Farm Business Tenancies and Agricultural Holdings Act Tenancies. Identify new opportunities, build networks and contribute to the Berrys growth strategy in rural consultancy. Whilst the role will have a strategic focus, it is expected that candidates also deliver on their delivery obligations, working alongside the team to coordinate and provide expert advice to clients. Offer support to other members of the team and help to grow and develop their knowledge and understanding. Ensure compliance with RICS standards, agricultural policy and environmental legislation, while anticipating regulatory changes Demonstrate a strong understanding of the financial requirements of our business and shape the way the team works to increase efficiency, productivity and profitability. Rural Surveying Lead - Strategic Requirements: Quickly gain a strong understanding of the business model, our various service offerings and critically how they work together to create a unique offer to our clients. Utilise a track record of marketing, business development and brand awareness to demonstrably grow our development offer within Northamptonshire. Create a strong network of developers, landowners, property owners, occupiers and investors within the area and begin to increase the opportunities. Utilise existing connections and relationships to increase the level and quality of our instructions within Northamptonshire and, where possible, the wider service offers within the business. Gain an intimate understanding of our agency offer, the opportunities and weaknesses that we currently face and implement a plan to diversify. This should include both the types of agency development work we do as well as the markets we operate in. Represent the company at industry events and build a strong professional network. Rural Surveying Lead - Person Specification: MRICS-qualified (essential) Strong background in rural professional practice and consultancy Proven ability to generate new business and grow client portfolios Demonstrable leadership and people development skills Commercially astute with strong financial awareness Excellent client relationship management and communication skills Exceptional technical capability Resilient, adaptable and confident operating at senior level Strong decision-making and problem-solving abilities Active user of professional networks and social media platforms (LinkedIn essential) Full UK driving licence essential due to regular travel between sites and client meetings Hours: 37.5 hours per week, to be worked flexibly Monday-Friday in line with our Agile Working Philosophy. Rural Surveying Lead - Benefits: The role sits within a friendly and supportive team with opportunities to develop. We will offer an excellent salary for the right candidate reflective of your skills, qualifications and experience We will pay all the appropriate professional memberships and fund your attendance at relevant CPD events and time off for approved training We provide Private Healthcare scheme for all via BUPA We have an Employee Assistance Programme, including a health plan and annual flu jab We have an Agile Working Philosophy allowing for a mix of remote and office working We provide an entitlement of 35 days holiday per annum (pro rata to working hours) inclusive of bank holidays An additional day off to celebrate your Birthday We give an additional day of holiday for every 3 years of service There is potential for discretionary bonus We provide an enhanced workplace pension scheme operated through the National Employment Savings Trust (NEST) Following successful probation period, access to employee loan and employee discount on Berrys services We offer salary sacrifice schemes for Electric Vehicles and Cycle to Work schemes Closing Date: 18th May 2026 Please note that we may close this role early, if sufficient applications are received, therefore it is recommended to apply early if you match the criteria.
Your new company The services of Hays have been retained by our client, Alpha Housing, to recruit a Housing Officer for a minimum of 12 months to cover a period of maternity leave. Alpha currently manages a stock of c. 1,000 homes in 40 locations across Northern Ireland. Homes are mainly sheltered housing for older people living independently. The stock also consists of an increasing number of family homes through the growing newbuild programme. Your new role Reporting to the Head of Homes and Communities, you will be responsible for providing an effective and comprehensive range of Housing Management services, including: - Allocating properties in accordance with the rules of the NI Housing Selection Scheme and the Association's policies. - Signing up new tenants, providing advice on all tenancy matters, services of the Association, welfare and benefit entitlement. - Managing the effective and efficient turnaround of all void properties in conjunction with maintenance colleagues and in line with the Association's policies and procedures. - Liaising with Development colleagues, attending site meetings as required to prepare for handover and commencement of new tenancies. - Managing anti-social behaviour cases, liaising with relevant bodies and adhering to policies and procedures. - Ensuring delivery of housing and support services at schemes by the scheme staff, including completion and review of individual needs and risk assessments of tenants. - Working with Finance colleagues to ensure the payment of weekly charges by all tenants and take appropriate action in relation to arrears recovery in line with policies and procedures. - Supervising the Scheme Co-ordinator in each of the schemes within the designated housing patch. - Carrying out site visits to schemes at agreed intervals to provide support to scheme staff. What you'll need to succeed To be considered for this position, you must possess: A relevant 3rd level housing qualification and a minimum of 1 years' experience within a housing environment, or; A degree in any discipline and 2 years' relevant housing management experience, or; 3 years' experience as a Housing Officer within the last 5 years. You will also possess: I. Working knowledge of the rules of the Housing Selection Scheme, including running waiting lists, allocating properties and managing transfers. II. Excellent communication skills both written and oral. III. A high level of organisational skills and the ability to work to deadlines. IV. Interpersonal skills and the ability to liaise with a range of people. V. Supervisory skills. VI. Ability to work within a team but willing to use your own initiative to take the lead when necessary. VII. Working knowledge of MS Office packages. What you'll get in return Alongside a competitive basic salary, this role comes with: Essential car users allowance of £1,239 per annum. Annual incremental progression through the salary scale is dependent on satisfactory performance. There is also an annual cost of living increase. A defined contributory pension scheme with the employers' contribution set at 10% of annual salary. Hybrid working, with two fixed days per week in the office, currently Tuesdays and Thursdays. Flexible start and finish times. Car parking on-site. The organisation encourages and supports personal and career development, such as funding colleagues to obtain professional qualifications or providing time to participate in sector initiatives and working groups. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 27, 2026
Full time
Your new company The services of Hays have been retained by our client, Alpha Housing, to recruit a Housing Officer for a minimum of 12 months to cover a period of maternity leave. Alpha currently manages a stock of c. 1,000 homes in 40 locations across Northern Ireland. Homes are mainly sheltered housing for older people living independently. The stock also consists of an increasing number of family homes through the growing newbuild programme. Your new role Reporting to the Head of Homes and Communities, you will be responsible for providing an effective and comprehensive range of Housing Management services, including: - Allocating properties in accordance with the rules of the NI Housing Selection Scheme and the Association's policies. - Signing up new tenants, providing advice on all tenancy matters, services of the Association, welfare and benefit entitlement. - Managing the effective and efficient turnaround of all void properties in conjunction with maintenance colleagues and in line with the Association's policies and procedures. - Liaising with Development colleagues, attending site meetings as required to prepare for handover and commencement of new tenancies. - Managing anti-social behaviour cases, liaising with relevant bodies and adhering to policies and procedures. - Ensuring delivery of housing and support services at schemes by the scheme staff, including completion and review of individual needs and risk assessments of tenants. - Working with Finance colleagues to ensure the payment of weekly charges by all tenants and take appropriate action in relation to arrears recovery in line with policies and procedures. - Supervising the Scheme Co-ordinator in each of the schemes within the designated housing patch. - Carrying out site visits to schemes at agreed intervals to provide support to scheme staff. What you'll need to succeed To be considered for this position, you must possess: A relevant 3rd level housing qualification and a minimum of 1 years' experience within a housing environment, or; A degree in any discipline and 2 years' relevant housing management experience, or; 3 years' experience as a Housing Officer within the last 5 years. You will also possess: I. Working knowledge of the rules of the Housing Selection Scheme, including running waiting lists, allocating properties and managing transfers. II. Excellent communication skills both written and oral. III. A high level of organisational skills and the ability to work to deadlines. IV. Interpersonal skills and the ability to liaise with a range of people. V. Supervisory skills. VI. Ability to work within a team but willing to use your own initiative to take the lead when necessary. VII. Working knowledge of MS Office packages. What you'll get in return Alongside a competitive basic salary, this role comes with: Essential car users allowance of £1,239 per annum. Annual incremental progression through the salary scale is dependent on satisfactory performance. There is also an annual cost of living increase. A defined contributory pension scheme with the employers' contribution set at 10% of annual salary. Hybrid working, with two fixed days per week in the office, currently Tuesdays and Thursdays. Flexible start and finish times. Car parking on-site. The organisation encourages and supports personal and career development, such as funding colleagues to obtain professional qualifications or providing time to participate in sector initiatives and working groups. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 25, 2026
Seasonal
Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Creative Support are looking to recruit a support worker who is experienced in working in with people who have mental health support needs, for our Gateshead based service. You will be working with an outcome-focused floating support team for people over the age of 18 who are experiencing homeless, or who are at risk of homelessness and have housing related support needs. The service is commissioned by Gateshead Council and will provide a time-limited support service from an office in Gateshead. The service will work with individuals with complex and often chaotic lives to provide a range of support options, including: -Support in people's own homes -Drop-in sessions and activities/courses at our office -Signposting services to ensure people have the support they need to find and maintain tenancies in the local community. You will manage a case-load and provide direct support to service users in accordance with their holistic support plans. As a recovery worker you will support service users who have complex and multiple needs, taking a multi-agency approach that ensures people have access to appropriate services that meet those needs. You will work with service users who require longer term support with the aim of stabilising their lives through supporting them in developing the necessary skills and confidence for finding and managing a tenancy. You will promote inclusion, independence and wellbeing with the aim of enabling service users to become active and productive citizens. You will support service users by providing one-off interventions and longer term support, devising clear exit strategies that take into account opportunities to build resilience, local connections and knowledge of local service provision. Support will focus on the following areas; -Resettlement & tenancy sustainment -Prevention of tenancy failure or homelessness -Maximised income -Financial management and resilience -Meaningful activity including; volunteering, training and employment -Improved health and wellbeing including; smoking cessation, reduction in alcohol consumption and substance misuse, increased physical activity, improved diet and greater engagement with primary and specialist health care services -Improved engagement with probation and rehabilitation services, and criminal justice agencies -Improved self-reported quality of life and self-reliance -Improved connections to local community activities and leisure opportunities. This role offers unique and challenging opportunities bringing great job satisfaction to those who are looking to make a positive difference to the lives of others. You will be required to work in a flexible manner on a rota which may include evenings, weekends and nights. In addition to opportunities for personal and career development, we offer good conditions of service and a supportive, hands-on management culture. Vacancy Reference Number: 88042 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK
Oct 08, 2025
Full time
Creative Support are looking to recruit a support worker who is experienced in working in with people who have mental health support needs, for our Gateshead based service. You will be working with an outcome-focused floating support team for people over the age of 18 who are experiencing homeless, or who are at risk of homelessness and have housing related support needs. The service is commissioned by Gateshead Council and will provide a time-limited support service from an office in Gateshead. The service will work with individuals with complex and often chaotic lives to provide a range of support options, including: -Support in people's own homes -Drop-in sessions and activities/courses at our office -Signposting services to ensure people have the support they need to find and maintain tenancies in the local community. You will manage a case-load and provide direct support to service users in accordance with their holistic support plans. As a recovery worker you will support service users who have complex and multiple needs, taking a multi-agency approach that ensures people have access to appropriate services that meet those needs. You will work with service users who require longer term support with the aim of stabilising their lives through supporting them in developing the necessary skills and confidence for finding and managing a tenancy. You will promote inclusion, independence and wellbeing with the aim of enabling service users to become active and productive citizens. You will support service users by providing one-off interventions and longer term support, devising clear exit strategies that take into account opportunities to build resilience, local connections and knowledge of local service provision. Support will focus on the following areas; -Resettlement & tenancy sustainment -Prevention of tenancy failure or homelessness -Maximised income -Financial management and resilience -Meaningful activity including; volunteering, training and employment -Improved health and wellbeing including; smoking cessation, reduction in alcohol consumption and substance misuse, increased physical activity, improved diet and greater engagement with primary and specialist health care services -Improved engagement with probation and rehabilitation services, and criminal justice agencies -Improved self-reported quality of life and self-reliance -Improved connections to local community activities and leisure opportunities. This role offers unique and challenging opportunities bringing great job satisfaction to those who are looking to make a positive difference to the lives of others. You will be required to work in a flexible manner on a rota which may include evenings, weekends and nights. In addition to opportunities for personal and career development, we offer good conditions of service and a supportive, hands-on management culture. Vacancy Reference Number: 88042 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK
Independent Living Scheme Manager Older Persons Bottesford £17,124 - £20,065 per annum (£28,540 - £33,443 FTE) 21 hours per week Are you passionate about supporting older people to live independently and with dignity? Our client is looking for a compassionate and proactive Scheme Manager to join their friendly Independent Living for Older Persons (ILOPS) team They offer a warm and welcoming supported housing scheme with long-term accommodation in 22 self-contained flats. They empower residents to live independently while fostering a strong sense of community through regular tenant meetings and activities. What You ll Be Doing As Scheme Manager, you ll: Provide housing management and tenancy support to older residents. Coordinate with families, carers, and external agencies to meet tenant needs. Report repairs and conduct regular health and safety checks. Manage voids and lettings, including viewings and assessments. Promote tenant engagement and community involvement. Maintain secure access and communal areas. Support residents with aids, adaptations, and access to services. What They re Looking For You ll bring: Knowledge of social housing and issues affecting older people. Experience supporting vulnerable individuals. Understanding of health and safety and safeguarding. Effective communication and coordination skills. Additional Info The 21 hours per week will be covered over a minimum of 3 days per week; there is flexibility around which days of the week but working days must be between Monday and Friday. Our client's Head Office is based in Clifton, and you will be required to attend training there on occasion.
Oct 06, 2025
Full time
Independent Living Scheme Manager Older Persons Bottesford £17,124 - £20,065 per annum (£28,540 - £33,443 FTE) 21 hours per week Are you passionate about supporting older people to live independently and with dignity? Our client is looking for a compassionate and proactive Scheme Manager to join their friendly Independent Living for Older Persons (ILOPS) team They offer a warm and welcoming supported housing scheme with long-term accommodation in 22 self-contained flats. They empower residents to live independently while fostering a strong sense of community through regular tenant meetings and activities. What You ll Be Doing As Scheme Manager, you ll: Provide housing management and tenancy support to older residents. Coordinate with families, carers, and external agencies to meet tenant needs. Report repairs and conduct regular health and safety checks. Manage voids and lettings, including viewings and assessments. Promote tenant engagement and community involvement. Maintain secure access and communal areas. Support residents with aids, adaptations, and access to services. What They re Looking For You ll bring: Knowledge of social housing and issues affecting older people. Experience supporting vulnerable individuals. Understanding of health and safety and safeguarding. Effective communication and coordination skills. Additional Info The 21 hours per week will be covered over a minimum of 3 days per week; there is flexibility around which days of the week but working days must be between Monday and Friday. Our client's Head Office is based in Clifton, and you will be required to attend training there on occasion.
Join Our Team as an Overhead Operational Engineer - SAP! Are you ready to take your career to new heights? UKPN Services is looking for a dynamic and experienced Overhead Operational Engineer - SAP to join our team in Chatham. This permanent position offers a competitive salary of 80,574, plus a car and a 3% bonus. Why Join Us? Generous Benefits: Enjoy 25 days of annual leave plus bank holidays, reservist leave, a personal pension plan with up to 10% company contribution, and more. Perks: Benefit from our Tenancy Loan Deposit Scheme, Season Ticket Loan, and tax-efficient benefits like Cycle to Work and Green Car Leasing Schemes. Health & Wellbeing: Access occupational health support, discounted gym memberships, and our Employee Assistance Programme. Discounts: Save on hundreds of retailers' products with our Switched On scheme. About the Role As an Overhead Operational Engineer, you'll work with the Southern Region Projects and Maintenance Teams to plan and deliver new connection work, diversions, fault location and repair, and lifecycle replacement schemes. Your responsibilities will include ensuring safety management, delivering construction and maintenance works, and providing technical support to field staff. What We're Looking For Qualifications: Minimum HNC level qualification in Electrical Engineering or equivalent. Experience: Distribution systems experience from 400v to 33kV. Skills: High level of customer focus, team working, analytical skills, and the ability to manage and prioritize a varied workload. Success Measures Your success will be measured by your technical competence, adherence to safety and quality systems, customer satisfaction, project management, resource management, and commercial awareness. Ready to Apply? If you're ready to take on this exciting challenge and make a significant impact, apply now! The closing date for applications is 16/10/2025. Join us and be part of a team committed to delivering high-profile projects and making a difference in the energy sector! If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Oct 02, 2025
Full time
Join Our Team as an Overhead Operational Engineer - SAP! Are you ready to take your career to new heights? UKPN Services is looking for a dynamic and experienced Overhead Operational Engineer - SAP to join our team in Chatham. This permanent position offers a competitive salary of 80,574, plus a car and a 3% bonus. Why Join Us? Generous Benefits: Enjoy 25 days of annual leave plus bank holidays, reservist leave, a personal pension plan with up to 10% company contribution, and more. Perks: Benefit from our Tenancy Loan Deposit Scheme, Season Ticket Loan, and tax-efficient benefits like Cycle to Work and Green Car Leasing Schemes. Health & Wellbeing: Access occupational health support, discounted gym memberships, and our Employee Assistance Programme. Discounts: Save on hundreds of retailers' products with our Switched On scheme. About the Role As an Overhead Operational Engineer, you'll work with the Southern Region Projects and Maintenance Teams to plan and deliver new connection work, diversions, fault location and repair, and lifecycle replacement schemes. Your responsibilities will include ensuring safety management, delivering construction and maintenance works, and providing technical support to field staff. What We're Looking For Qualifications: Minimum HNC level qualification in Electrical Engineering or equivalent. Experience: Distribution systems experience from 400v to 33kV. Skills: High level of customer focus, team working, analytical skills, and the ability to manage and prioritize a varied workload. Success Measures Your success will be measured by your technical competence, adherence to safety and quality systems, customer satisfaction, project management, resource management, and commercial awareness. Ready to Apply? If you're ready to take on this exciting challenge and make a significant impact, apply now! The closing date for applications is 16/10/2025. Join us and be part of a team committed to delivering high-profile projects and making a difference in the energy sector! If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Park Avenue are currently recruiting a Housing Officer for a Housing Association based in East Sussex. Reporting to the Head of Housing you will be responsible for providing a comprehensive housing management service to tenants on your patch, ensuring a professional and high quality service at all times. Duties will include; Provide a first class housing and tenancy management service to tenants across your patch, resolving queries in an efficient and professional manner. Visiting tenants to ensure that they are adhering to the tenancy agreement. Managing ASB and nuisance queries. Working with the Rent Income department to ensure that any discrepancies in payment are dealt with. Managing voids process, including advertising of voids, assessing new applicants and arranging voids works. Liaise with repairs department to ensure all repairs are completed. This is a fantastic opportunity for a housing officer who is seeking a new challenge on the South Coast. The working pattern is agile with the option to work from two local offices should you desire. A car driver is essential as you will need to travel to properties in the Brighton and surrounding areas. For further information please submit your CV in the strictest of confidence.
Oct 02, 2025
Seasonal
Park Avenue are currently recruiting a Housing Officer for a Housing Association based in East Sussex. Reporting to the Head of Housing you will be responsible for providing a comprehensive housing management service to tenants on your patch, ensuring a professional and high quality service at all times. Duties will include; Provide a first class housing and tenancy management service to tenants across your patch, resolving queries in an efficient and professional manner. Visiting tenants to ensure that they are adhering to the tenancy agreement. Managing ASB and nuisance queries. Working with the Rent Income department to ensure that any discrepancies in payment are dealt with. Managing voids process, including advertising of voids, assessing new applicants and arranging voids works. Liaise with repairs department to ensure all repairs are completed. This is a fantastic opportunity for a housing officer who is seeking a new challenge on the South Coast. The working pattern is agile with the option to work from two local offices should you desire. A car driver is essential as you will need to travel to properties in the Brighton and surrounding areas. For further information please submit your CV in the strictest of confidence.
Head of Property Management Location: Hemel Hempstead Salary: Around 40,000 (negotiable, depending on experience) Coppersmith Recruitment are working on behalf of a well-established property company to appoint a Head of Property Management . This is a key leadership role, overseeing a substantial residential portfolio while managing and supporting a team of property managers and administrative staff. The successful candidate will be responsible for ensuring the smooth running of the department, maintaining compliance, and delivering excellent service to both landlords and tenants. This is an ideal opportunity for an experienced property professional ready to step up into a leadership position, or an established manager looking for a new challenge. Key Responsibilities Leadership & Team Development Lead, coach, and support the property management team, encouraging professional growth and high performance. Allocate and monitor workloads, providing visibility to senior management and ensuring consistent service standards. Create a collaborative, supportive environment where cross-skilling and knowledge sharing are encouraged. Property Management Oversight Take responsibility for a large residential portfolio, ensuring compliance, efficiency, and client satisfaction. Advise and guide team members on complex cases, acting as the senior escalation point. Oversee tenancy renewals, terminations, inspections, deposit disputes, rent collection, arrears, and landlord payments. Manage maintenance requests, liaising with contractors and ensuring cost-effective, timely solutions. Build and maintain strong relationships with contractors, suppliers, and service providers. Landlord & Tenant Relations Represent the business with professionalism and integrity in all dealings with landlords and tenants. Act as the senior contact for escalated issues, providing expert advice and clear communication. Compliance & Risk Ensure all activities and processes meet current lettings legislation and industry best practice. Oversee statutory checks, health and safety compliance, and legal obligations across the portfolio. Operational & Financial Management Drive efficiency through improved systems, processes, and reporting. Monitor KPIs and prepare management reports for senior leadership. Oversee property budgets, claims, and financial reporting. Continuous Improvement Identify areas for improvement within the department. Lead initiatives to enhance customer experience, streamline operations, and improve team effectiveness. Person Profile Experience (Essential) Solid background in property management with proven experience in residential lettings. Previous experience supervising, mentoring, or leading staff. Strong understanding of lettings legislation, compliance, and industry processes. Experience (Desirable) Previous responsibility for managing a department or large portfolio. ARLA qualification or equivalent. Skills & Attributes Calm and supportive leadership style with excellent people management skills. Highly organised, able to prioritise and delegate effectively. Strong problem-solving ability and resilience under pressure. Clear, confident communicator with commercial awareness. Committed to delivering outstanding service. Qualifications Full UK driving licence and access to own vehicle. ARLA qualification or equivalent (desirable).
Sep 24, 2025
Full time
Head of Property Management Location: Hemel Hempstead Salary: Around 40,000 (negotiable, depending on experience) Coppersmith Recruitment are working on behalf of a well-established property company to appoint a Head of Property Management . This is a key leadership role, overseeing a substantial residential portfolio while managing and supporting a team of property managers and administrative staff. The successful candidate will be responsible for ensuring the smooth running of the department, maintaining compliance, and delivering excellent service to both landlords and tenants. This is an ideal opportunity for an experienced property professional ready to step up into a leadership position, or an established manager looking for a new challenge. Key Responsibilities Leadership & Team Development Lead, coach, and support the property management team, encouraging professional growth and high performance. Allocate and monitor workloads, providing visibility to senior management and ensuring consistent service standards. Create a collaborative, supportive environment where cross-skilling and knowledge sharing are encouraged. Property Management Oversight Take responsibility for a large residential portfolio, ensuring compliance, efficiency, and client satisfaction. Advise and guide team members on complex cases, acting as the senior escalation point. Oversee tenancy renewals, terminations, inspections, deposit disputes, rent collection, arrears, and landlord payments. Manage maintenance requests, liaising with contractors and ensuring cost-effective, timely solutions. Build and maintain strong relationships with contractors, suppliers, and service providers. Landlord & Tenant Relations Represent the business with professionalism and integrity in all dealings with landlords and tenants. Act as the senior contact for escalated issues, providing expert advice and clear communication. Compliance & Risk Ensure all activities and processes meet current lettings legislation and industry best practice. Oversee statutory checks, health and safety compliance, and legal obligations across the portfolio. Operational & Financial Management Drive efficiency through improved systems, processes, and reporting. Monitor KPIs and prepare management reports for senior leadership. Oversee property budgets, claims, and financial reporting. Continuous Improvement Identify areas for improvement within the department. Lead initiatives to enhance customer experience, streamline operations, and improve team effectiveness. Person Profile Experience (Essential) Solid background in property management with proven experience in residential lettings. Previous experience supervising, mentoring, or leading staff. Strong understanding of lettings legislation, compliance, and industry processes. Experience (Desirable) Previous responsibility for managing a department or large portfolio. ARLA qualification or equivalent. Skills & Attributes Calm and supportive leadership style with excellent people management skills. Highly organised, able to prioritise and delegate effectively. Strong problem-solving ability and resilience under pressure. Clear, confident communicator with commercial awareness. Committed to delivering outstanding service. Qualifications Full UK driving licence and access to own vehicle. ARLA qualification or equivalent (desirable).
Assistant Property Manager - Part Time - 4 days a week - 24 hours per week A full UK driving licence is essential - use of company car. Salary: up to £22,464 pro rata gross per annum (equates to £32,760 full time) , 6 hours per day, 4 days a week, total of 24 hours per week depending on experience. (Days of the week to be agreed with the right candidate. Opportunities for training and professional development to advance your career. A comprehensive benefits package, including a pension scheme and 28 days holidays including bank holidays, use of company car during workday, free parking A friendly and supportive team environment in a countryside setting. Our client are seeking a highly organised and proactive Assistant Property Manager to support their Head of Property Management. The successful candidate will help manage a diverse portfolio of residential properties, ensuring they are well- maintained, compliant with all regulations, and that a high standard of service is delivered to their tenants. This is an excellent opportunity for someone with proven administrative and customer service experience to develop their career in the property sector. Key responsibilities Property and tenancy management: - Assist the Head of Property Management with the day-to-day operations of the property portfolio, acting as a point of contact for tenants, and contractors. - Coordinate the full tenancy process, including assisting with lease renewals, terminations, and move-in/move-out procedures.- - Handle day-to-day tenant inquiries, concerns, and complaints in a timely and professional manner. - Assist with the allocation process for vacant properties, prepare tenancy paperwork, and ensure new residents are onboarded smoothly. Maintenance and repairs: - Manage and coordinate maintenance requests, liaising with contractors to ensure all repairs are completed efficiently, to a high standard, and within budget. - Maintain accurate records of all maintenance work, including invoices and contractor communications. - Conduct regular property and block inspections to identify maintenance issues and ensure health and safety compliance. - Compliance and administration: - Ensure all properties and tenancies comply with relevant UK legislation, such as health and safety laws and letting regulations. - Maintain accurate and up-to-date records of all property files, leases, and financial documents using the company's property management software. - Assist with financial administration, including processing invoices and monitoring rent payments. - Communication and customer service: - Develop and maintain strong, positive relationships with all stakeholders, including tenants, landlords, contractors, and internal teams. - Ensure a high level of customer service is provided across all interactions, resolving issues and queries effectively. - Upholding its standards and reputation at all times. Skills and qualifications Proven work experience in an administrative or customer-facing role, preferably within the property sector. Exceptional communication and interpersonal skills, with a positive and proactive attitude. Strong organisational and time-management skills, with the ability to manage multiple priorities and meet deadlines. High level of attention to detail and accuracy. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) on Mac computer A full UK driving licence.
Sep 22, 2025
Full time
Assistant Property Manager - Part Time - 4 days a week - 24 hours per week A full UK driving licence is essential - use of company car. Salary: up to £22,464 pro rata gross per annum (equates to £32,760 full time) , 6 hours per day, 4 days a week, total of 24 hours per week depending on experience. (Days of the week to be agreed with the right candidate. Opportunities for training and professional development to advance your career. A comprehensive benefits package, including a pension scheme and 28 days holidays including bank holidays, use of company car during workday, free parking A friendly and supportive team environment in a countryside setting. Our client are seeking a highly organised and proactive Assistant Property Manager to support their Head of Property Management. The successful candidate will help manage a diverse portfolio of residential properties, ensuring they are well- maintained, compliant with all regulations, and that a high standard of service is delivered to their tenants. This is an excellent opportunity for someone with proven administrative and customer service experience to develop their career in the property sector. Key responsibilities Property and tenancy management: - Assist the Head of Property Management with the day-to-day operations of the property portfolio, acting as a point of contact for tenants, and contractors. - Coordinate the full tenancy process, including assisting with lease renewals, terminations, and move-in/move-out procedures.- - Handle day-to-day tenant inquiries, concerns, and complaints in a timely and professional manner. - Assist with the allocation process for vacant properties, prepare tenancy paperwork, and ensure new residents are onboarded smoothly. Maintenance and repairs: - Manage and coordinate maintenance requests, liaising with contractors to ensure all repairs are completed efficiently, to a high standard, and within budget. - Maintain accurate records of all maintenance work, including invoices and contractor communications. - Conduct regular property and block inspections to identify maintenance issues and ensure health and safety compliance. - Compliance and administration: - Ensure all properties and tenancies comply with relevant UK legislation, such as health and safety laws and letting regulations. - Maintain accurate and up-to-date records of all property files, leases, and financial documents using the company's property management software. - Assist with financial administration, including processing invoices and monitoring rent payments. - Communication and customer service: - Develop and maintain strong, positive relationships with all stakeholders, including tenants, landlords, contractors, and internal teams. - Ensure a high level of customer service is provided across all interactions, resolving issues and queries effectively. - Upholding its standards and reputation at all times. Skills and qualifications Proven work experience in an administrative or customer-facing role, preferably within the property sector. Exceptional communication and interpersonal skills, with a positive and proactive attitude. Strong organisational and time-management skills, with the ability to manage multiple priorities and meet deadlines. High level of attention to detail and accuracy. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) on Mac computer A full UK driving licence.
