7 jobs found

Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)

Customer Coordinator Warwick (Hybrid working) 12 Month Contract Are you ready to embark on an exciting journey with our clients as they transform the Electricity Transmission System? Join a dynamic team in Central Region where your contributions will shape the future of energy connections! We are seeking a passionate and detail-oriented Customer Coordinator to support our connections process, working with a diverse range of stakeholders from traditional generators to innovative Hydrogen projects and large Data Centre connections. As an Assistant Connections Engineer, your role will be pivotal in ensuring seamless connections for various customer groups. Your responsibilities will include : Collaborate with Experts: Work alongside the Lead Connections Engineer, Customer Account Managers, and Power System Engineers to develop connection offers that meet customer needs within agreed timelines. Design Solutions: Use various design tools to create comprehensive connection solutions that outline scope, costs, and timelines while adhering to industry frameworks and internal governance. Support Stakeholders: Act as a Subject Matter Expert during the connections process, ensuring alignment on technical, commercial, and legal aspects while actively supporting Customer Account Managers and regional teams. Maintain Systems: Ensure that core systems utilized in the offer process remain updated and accurate. Drive Satisfaction: Enhance customer and stakeholder satisfaction through proactive engagement, transparency, and timely resolution of issues. To thrive in this role, you should possess : Customer & Stakeholder Management Experience: Proven track record of managing relationships and ensuring satisfaction. Electricity Transmission/Utilities knowledge (Preferred) Problem-Solving Skills: A knack for identifying challenges and influencing positive outcomes. Business Awareness: Understanding of relevant business processes and frameworks. Attention to Detail: Experience in a high-volume work environment with strong organizational skills. Why Join Us? Be Part of a Transformation: Play a key role in an ambitious project that impacts the future of electricity transmission! Collaborative Environment: Work alongside talented professionals in a supportive and innovative atmosphere. Career Growth: Opportunities for learning and development as you enhance your skills and knowledge. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Design Manager Location: Hackney, London Project Type: High-Rise Residential (HRB) Contract Type: Permanent / Full-Time Overview We are currently seeking an experienced Design Manager to lead the technical and design coordination for a complex High-Risk Building (HRB) residential scheme in Hackney. The ideal candidate will have substantial experience delivering multi-storey residential developments and a strong working knowledge of the Building Safety Act (BSA) , particularly its gateway process, duty holder roles, and safety case requirements. This role offers the opportunity to play a key part in shaping a major London regeneration project, working closely with internal technical teams, external consultants, and key stakeholders to ensure fully compliant and high-quality design delivery. Key Responsibilities: Design Coordination & Management Lead the coordination, review, and approval of architectural, structural and MEP design packages for an HRB residential project. Manage design delivery across all RIBA stages, ensuring information is fully aligned with programme and sequencing requirements. Chair design team meetings, manage design actions, and maintain clear communication between consultants, subcontractors, and companies project teams. Coordinate design information to support quality benchmarks, buildability, logistics, and sequencing of high-rise construction. Building Safety Act & HRB Compliance Ensure all design information meets the requirements of the Building Safety Act , including Gateways 2 and 3, duty holder obligations, and the Golden Thread of information. Oversee the preparation and coordination of documents needed for the Safety Case, Fire & Emergency File, digital record management, and change control procedures. Liaise with Principal Designer (CDM and BR), Building Control, Fire Engineers, and Safety Consultants to ensure regulatory compliance at every stage. Monitor and manage design risks, ensuring mitigation strategies are documented and implemented as required for HRB standards. Technical Oversight & Quality Assurance Review and sign off all technical drawings, subcontractor designs, specifications, and calculations. Ensure compliance with UK Building Regulations, Approved Documents, warranty provider requirements, planning conditions, and internal design procedures. Support the development and maintenance of the Design Delivery Programme (DDP) in line with the overall project programme. Manage technical queries and RFIs from site, ensuring timely resolution. Stakeholder Engagement Collaborate with internal teams (Construction, Commercial, Planning, and Quality) to ensure seamless project delivery. Liaise with local authorities, planners, utilities providers, and statutory bodies throughout the design process. Maintain strong working relationships with consultants, subcontractors, and client representatives, ensuring transparent and collaborative engagement. Project Delivery Support Provide design leadership during procurement, supporting subcontractor tender reviews, technical assessments, and contract scope preparation. Coordinate the release of construction information, ensuring the site team is working to the most current design packages. Support design responses for client meetings, progress reporting, and technical presentations. Experience & Skills Required Essential Proven experience working as a Design Manager (or Senior Design Coordinator ready to step up) for a main contractor or developer delivering HRB residential projects. Strong working knowledge of the Building Safety Act , including Gateways and the Golden Thread . Experience of coordinating multidisciplinary design teams on medium to high-rise residential schemes. Ability to interpret complex drawings and technical details across architecture, structures, MEP, and fire engineering. Excellent understanding of construction methodology, façade systems, fire compliance, and building regulations. Strong communication, problem-solving and organisational skills. Desirable Experience working on London based regeneration or mixed-use developments. Knowledge of digital information management systems (e.g., ACC, Asite, Viewpoint). Relevant professional membership (RIBA, CIAT, CIOB, or Similar).

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We have a great opportunity for an Operations Assistant to join the Cumbria Catchment Team. You will provide support to the Management Team by acting as a coordinator. You will ensure that all identified training needs are fulfilled, including booking training courses, communicating arrangements, organising accommodation and subsistence if required. You will need to keep accurate records to ensure that compliance is met with regard to training, e.g. Manual Handling and similar Health & Safety training. You will coordinate all the activities to ensure the site is Health & Safety compliant including taking part and assisting in inspections. You will also coordinate and control the processes in relation to Company vehicles, including ensuring MOT's are current, recording any police notices and completing to ensure legal compliance. The role is varied and integral to an efficient site operation. Accountabilities & Responsibilities Act as the Health & Safety administration lead, ensuring statutory record-keeping obligations are met and supporting all local H&S requirements including briefings, training, and documentation. Provide first-line support for IT queries (Outlook, Word, Excel), assist new starters with system access, and maintain regular contact with business support functions such as L&D, Procurement, and Fleet. Support recruitment activities including raising requests, interview coordination, onboarding, and maintaining up-to-date ID cards and leave records. Manage ordering and tracking of PPE, tools, IT equipment, and office supplies, including resolving discrepancies with suppliers and processing SAP orders and cheque requests. Coordinate training for the area, maintain accurate training records, and act as the main contact for course invitations and joining instructions. Support operational and fleet administration including fuel data monitoring, vehicle checks, AIRline system actions, lone working systems, and bonus scheme reporting, while also providing general admin support to managers. Assist with catchment finance activities including raising purchase orders, managing POs, and ensuring accurate goods receipting to maintain seamless financial operations. Compile performance data to provide insightful reports that support decision making for the catchment leadership team. Technical Skills & Experience You will be highly organised, be able to multi task and be self-driven with accomplished interpersonal skills. You will also have: A high degree of self-motivation. Excellent attention to detail with excellent written and oral skills. Ability to demonstrate a high level of accuracy and the drive to achieve high quality work output. Excellent communication skills with proven ability to communicate effectively with colleagues, service providers and stakeholders. Ability to share knowledge and skills. Flexibility to travel between sites as required. Ability to demonstrate proficient use of Micro-soft packages. As a part of this role flexibility to travel between sites as required therefore a full UK driving licence will be required for the role. This role may not be eligible for the visa sponsorship

Junior Project Engineer required for a prestigious Engineering and Manufacturing business, offering in excess of 35 years experience, renowned for quality deliverables and services for a wide range of industries including Utilities, Pharmaceutical, Energy and Food. This opportunity is based in BRADFORD , meaning that the successful Junior Project Engineer will be easily able to commute from surrounding towns and cities including; Leeds, Huddersfield, Dewsbury, Halifax, Wakefield, Keighley and Bingley. Key Responsibilities of the Junior Project Engineer will include; Assist in the preparation, scheduling, coordinating and tracking of engineering projects Support the Project team on a multitude of tasks to ensure projects are delivered within budget and agreed timeframes Ensure projects meet contractual, regulatory and internal quality requirements. Liaise directly with clients to qualify the scope of each assigned project and relay regular updates Collaborate with multiple internal and external stakeholders Monitor each project commercially to ensure adherence to budgets For the role of Junior Project Engineer, we are keen to receive applications from individuals who have; Experience as a Junior Project Engineer, Project Coordinator or similar within an Engineering or Manufacturing environment The ability to interpret technical drawings The ability to multi-task and manage multiple stakeholders Understanding of NEC 3 contracts Salary & Benefits 30,000 to 35,000 (depending on experience) 28 Days annual leave Birthdays off Closed over Christmas Long service award 8% Combined pension Mon - Thur - 7:45am - 4pm Fri - 8am - 3pm To apply for the Junior Project Engineer role, please click "Apply Now" and attach a copy of your CV. Alternatively, please contact Alex Feather at E3 Recruitment.

Project Coordinator opportunity available with our client, a leading electrical contractor who specialises in the design and installation of electricity connections for new developments across the UK. This role will be based out of our clients' offices in Borehamwood and offers a fantastic package including a salary of up to £38k per year, along with working from home options, 31 days annual leave (including bank holidays), and opportunities for career progression. The ideal candidate will have a good knowledge of project coordination within industries such as Utilities (Gas, Water, Telecoms, Street Lighting), Electrics, Construction/Civils, or Renewables Infrastructure. Project Coordinator Job Responsibilities Manage and coordinate projects alongside a Project Manager Liaising with local councils and clients in order to organise works and compiling/issuing all relevant documentation Regularly reviewing all projects to ensure they are meeting customers' expectations and timeframes Raising purchase orders for materials and labour Organising project meetings, including the agenda, notetaking, and relevant documents Project Coordinator Job Requirements 2+ years' experience working in project coordination, ideally from a utilities, construction, or civils background Strong administration and operational skills Based within a commutable distance of Borehamwood Knowledge of NRSWA and street works permits desirable Specific electrical infrastructure experience highly desirable Project Coordinator Salary & Benefits Basic salary of between £30,000 and £38,000 depending on experience 31 days holiday (including bank holidays) Pension Opportunities for hybrid working Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Salary - £26,026.00 Work Type - Onsite Job Location - The Old Sawmill, Thirlmere. Keswick. CA12 4TQ Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We have a great opportunity for an Operations Assistant to join the North Cumbrian Catchment Team. You will provide support to the Management Team by acting as a coordinator. You will ensure that all identified training needs are fulfilled, including booking training courses, communicating arrangements, organising accommodation and subsistence if required. You will need to keep accurate records to ensure that compliance is met with regard to training, e.g. Manual Handling and similar Health & Safety training. You will coordinate all the activities to ensure the site is Health & Safety compliant including taking part and assisting in inspections. You will also coordinate and control the processes in relation to Company vehicles, including ensuring MOT's are current, recording any police notices and completing to ensure legal compliance. The role is varied and integral to an efficient site operation. Accountabilities & Responsibilities Act as the Health & Safety administration lead, ensuring statutory record-keeping obligations are met and supporting all local H&S requirements including briefings, training, and documentation. Provide first-line support for IT queries (Outlook, Word, Excel), assist new starters with system access, and maintain regular contact with business support functions such as L&D, Procurement, and Fleet. Support recruitment activities including raising requests, interview coordination, onboarding, and maintaining up-to-date ID cards and leave records. Manage ordering and tracking of PPE, tools, IT equipment, and office supplies, including resolving discrepancies with suppliers and processing SAP orders and cheque requests. Coordinate training for the area, maintain accurate training records, and act as the main contact for course invitations and joining instructions. Support operational and fleet administration including fuel data monitoring, vehicle checks, AIRline system actions, lone working systems, and bonus scheme reporting, while also providing general admin support to managers. Technical Skills & Experience You will be highly organised, be able to multi task and be self-driven with accomplished interpersonal skills. You will also have: A high degree of self-motivation. Excellent attention to detail with excellent written and oral skills. Ability to demonstrate a high level of accuracy and the drive to achieve high quality work output. Excellent communication skills with proven ability to communicate effectively with colleagues, service providers and stakeholders. Ability to share knowledge and skills. Flexibility to travel between sites as required. Ability to demonstrate proficient use of Micro-soft packages. As a part of this role flexibility to travel between sites as required therefore a full UK driving licence will be required for the role. This role may not be eligible for the visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.