ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Apr 23, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Apr 23, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Apr 23, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Apr 23, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Apr 23, 2026
Contractor
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Apr 23, 2026
Contractor
Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Apr 23, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Apr 23, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Resident Liaison Officer Pay: £14.82 per hour Hours: 37 hours per week, Monday-Friday Core hours 09:00-17:00, flexibility required due to the nature of the role Location: Hybrid - Office base in Lowestoft Length: Initially a 3-month assignment (with potential for extension) Start Date: early April 2026 Enhanced DBS is required for this role; successful candidate must be willing to undergo this check. Opus People Solutions are recruiting for a Resident Liaison Officer on behalf of East Suffolk Council to support the delivery of the Warm Homes project - a major initiative focused on improving energy efficiency, tackling fuel poverty, and enhancing the wellbeing of social housing residents. This is a highly interactive, community-facing role ideal for someone with strong customer service experience who enjoys being out and about, building relationships, and helping people in a meaningful way. About the Role As a Resident Liaison Officer, you will be the first point of contact for tenants, ensuring they understand the aims and benefits of the Warm Homes programme and encouraging them to take part. You'll be engaging with residents face-to-face, conducting door-knocking, gathering contact details, handling queries and complaints, and liaising closely with contractors, retrofit assessors, and other stakeholders. Your work plays a vital role in helping the project achieve high engagement levels, which is essential for securing funding and delivering successful outcomes. Key Responsibilities Engage directly with tenants through home visits, phone calls, and online communication. Explain the aims and benefits of the Warm Homes project and encourage sign- Build trust and rapport with residents, including those who are vulnerable or resistant to engagement. Handle complaints, resolve issues, and remove barriers to property access. Independently plan your appointments and travel across the region Work with contractors and internal teams to ensure smooth delivery of works. Maintain accurate records, evidence logs, and documentation for compliance purposes Attend occasional tenant meetings, sometimes outside core hours but not including unsociable hours. What We're Looking For Strong customer service background - ideally in a community-facing role. Confident engaging with the public, including vulnerable or confrontational individuals. Excellent interpersonal, communication, and relationship-building skills Able to work independently, make decisions, and manage a demanding workload. IT-literate - comfortable using Microsoft 365 and other systems Full UK driving licence, own vehicle, and business insurance (mileage for work activities reimbursed and car allowance provided) Minimum Level 3 educated (or equivalent experience). Desirable Knowledge of social housing or local government environments Understanding of basic construction or property maintenance. Experience working on community outreach projects. Previous involvement in decarbonisation, energy efficiency, or Warm Homes programmes. Personal attributes required for the role: Compassionate, patient, and resilient. Comfortable dealing with challenging conversations. Sales-driven mindset - confident encouraging sign- Solution-focused, proactive, and highly organised. Strong written skills and ability to keep accurate records Why Apply? This is a fantastic opportunity to join a high-impact community project, supporting residents to access meaningful home improvements that increase comfort, safety, and energy efficiency. Your work will make a real difference in people's daily lives. Ready to make a difference? Apply now and help us bring the Warm Homes programme to life in our communities.
Apr 23, 2026
Seasonal
Resident Liaison Officer Pay: £14.82 per hour Hours: 37 hours per week, Monday-Friday Core hours 09:00-17:00, flexibility required due to the nature of the role Location: Hybrid - Office base in Lowestoft Length: Initially a 3-month assignment (with potential for extension) Start Date: early April 2026 Enhanced DBS is required for this role; successful candidate must be willing to undergo this check. Opus People Solutions are recruiting for a Resident Liaison Officer on behalf of East Suffolk Council to support the delivery of the Warm Homes project - a major initiative focused on improving energy efficiency, tackling fuel poverty, and enhancing the wellbeing of social housing residents. This is a highly interactive, community-facing role ideal for someone with strong customer service experience who enjoys being out and about, building relationships, and helping people in a meaningful way. About the Role As a Resident Liaison Officer, you will be the first point of contact for tenants, ensuring they understand the aims and benefits of the Warm Homes programme and encouraging them to take part. You'll be engaging with residents face-to-face, conducting door-knocking, gathering contact details, handling queries and complaints, and liaising closely with contractors, retrofit assessors, and other stakeholders. Your work plays a vital role in helping the project achieve high engagement levels, which is essential for securing funding and delivering successful outcomes. Key Responsibilities Engage directly with tenants through home visits, phone calls, and online communication. Explain the aims and benefits of the Warm Homes project and encourage sign- Build trust and rapport with residents, including those who are vulnerable or resistant to engagement. Handle complaints, resolve issues, and remove barriers to property access. Independently plan your appointments and travel across the region Work with contractors and internal teams to ensure smooth delivery of works. Maintain accurate records, evidence logs, and documentation for compliance purposes Attend occasional tenant meetings, sometimes outside core hours but not including unsociable hours. What We're Looking For Strong customer service background - ideally in a community-facing role. Confident engaging with the public, including vulnerable or confrontational individuals. Excellent interpersonal, communication, and relationship-building skills Able to work independently, make decisions, and manage a demanding workload. IT-literate - comfortable using Microsoft 365 and other systems Full UK driving licence, own vehicle, and business insurance (mileage for work activities reimbursed and car allowance provided) Minimum Level 3 educated (or equivalent experience). Desirable Knowledge of social housing or local government environments Understanding of basic construction or property maintenance. Experience working on community outreach projects. Previous involvement in decarbonisation, energy efficiency, or Warm Homes programmes. Personal attributes required for the role: Compassionate, patient, and resilient. Comfortable dealing with challenging conversations. Sales-driven mindset - confident encouraging sign- Solution-focused, proactive, and highly organised. Strong written skills and ability to keep accurate records Why Apply? This is a fantastic opportunity to join a high-impact community project, supporting residents to access meaningful home improvements that increase comfort, safety, and energy efficiency. Your work will make a real difference in people's daily lives. Ready to make a difference? Apply now and help us bring the Warm Homes programme to life in our communities.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Apr 23, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apr 23, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Resident Liaison Officer Location: Rochdale Contract: Temporary initially 6 weeks, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: 13 - 14.50 per hour dependent on experience The Role An exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Rochdale area. This role is initially offered on a 6 - 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel; candidates must have access to their own vehicle. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
Apr 23, 2026
Contractor
Resident Liaison Officer Location: Rochdale Contract: Temporary initially 6 weeks, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: 13 - 14.50 per hour dependent on experience The Role An exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Rochdale area. This role is initially offered on a 6 - 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel; candidates must have access to their own vehicle. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
# Engagement Manager Job IntroductionWe have 2no. vacancies for Engagement Managers within our Consents & Engagement team here at SCS Railways JV. About the role: Based in the Consents & Engagement team, the Engagement Manager reports into the Senior Engagement Manager and may manage a small team of Engagement Officers.The Engagement Manager develops and delivers engagement plans, activities and events. They also champion communications, guiding and coaching the team to deliver consistent, high-quality written and visual materials tailored to suit the audience.With a good understanding our works and programme, our stakeholders and our contract, they will provide advice and support to the broader team ensuring we manage risk and meet our objectives. The role may be responsible for managing non-technical stakeholder interfaces and ensuring compliance with project commitments and area-specific Undertakings and Assurances.The Engagement Manager works closely with their SCS colleagues across the organisation to create a joined-up engagement function, managing both internal and external stakeholders. The post is responsible for building productive relationships with key counterparts in HS2 and delivering engagement in line with Project requirements.An important part of the role will be to support the Senior Engagement Manager to monitor and report on the effectiveness of our engagement programme, seeking feedback from our stakeholders and community members for use in improving and adapting our engagement approach.The Engagement Manager will promote the delivery of HS2's Legacy Strategy and contribute to social value and community investment initiatives in liaison with the Community Investment and Social Value Manager.The role-holder will manage the delivery of a robust complaints and enquiries process including recording and reporting in line with Service Level Agreement (SLA) targets, as well as identifying and recording lessons learnt from complaints and cascading learning to delivery teams.The Engagement Manager may be required to manage engagement activities associated with surveys and land access requirements related to HS2 works and asset protection.The Engagement Manager will proactively protect the Client's and project's reputation, helping to ensure that the project meets its obligations and behaves as a considerate neighbour at all times. Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role. Role Responsibility Develop and deliver the local area engagement plan. Deliver key communications through, leafleting, posters, webpages, face to face discussions, workshops, site visits and public events. Reporting and recording all engagement as required. Maintain a programme of access requirements and coordinating with SCS teams and third-party contractors, carry out surveys where required. Build positive relationships with local communities and stakeholders. Manage, mentor and train engagement officers in all aspects of engagement with a focus on high quality written materials. Build positive relationships with local communities and stakeholders. Manage engagement with property owners, residents, charities, businesses and schools. Manage engagement with Local Authorities to cover any of the following: + - Undertakings and Assurances (U&As) Settlement deeds and property access Public response and enquiries Support the project's compliance with the Undertakings and Assurances, assist with delivering compliance for all community related commitments. Work with colleagues to deliver the project's Community Investment and Legacy Programme. Follow the complaints and enquiries management process. Record and respond to complaints, enquiries and compliments within SLA requirements. Engage with other SCS teams to review construction timelines and impacts. Inform residents and stakeholders and where possible minimise effects on local communities and stakeholders. Comply with all reporting requirements, including Key Performance Indicators (KPIs) and Forecast and Reporting requirements. The Ideal CandidateRequired qualifications, skills, behaviours and attributes Proven ability to plan engagement. Line management experience and manage a small team of engagement officers where required. Excellent written and verbal communication skills; proven ability to write and present to a specified style and standard. Excellent interpersonal skills. Relationship management experience in an engagement role with proven ability to build and maintain excellent working relationships with stakeholders and local communities. Problem solving, facilitation and negotiation skills with proven ability to effectively deal with challenging situations and resolve conflicts. Proficient/familiar with MS Office applications, CRM and I.T. systems. Proven ability to work under pressure and to tight deadlines. Attention to detail, ability to pull critical information from available data, translating technical detail into appropriate relevant and agreed communications for external audiences.Desirable Experience of the construction industry or infrastructure projects. Experience of ensuring compliance with the obligations under the HS2 Act, in particular HS2's undertakings and assurances to external stakeholders Membership of relevant association. Media experience / training. Familiarity with Freedom of Information and Data Protection requirements. About the CompanyThe role will work on the HS2 project. HS2 is the UK's new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UK's 10 biggest cities with fast, reliable and frequent high speed servicesThe Skanska Costain STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds.You'll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join our EDI Champions program or support the local community (e.g. as a STEM ambassador).Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example.HS2 - working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity form as part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data Protection Act 2018 and UK GDPR) and will be reported to HS2.It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use", OHSAS 18001:2017 Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture 's operations and ensure that the requirements, as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos,
Apr 22, 2026
Full time
# Engagement Manager Job IntroductionWe have 2no. vacancies for Engagement Managers within our Consents & Engagement team here at SCS Railways JV. About the role: Based in the Consents & Engagement team, the Engagement Manager reports into the Senior Engagement Manager and may manage a small team of Engagement Officers.The Engagement Manager develops and delivers engagement plans, activities and events. They also champion communications, guiding and coaching the team to deliver consistent, high-quality written and visual materials tailored to suit the audience.With a good understanding our works and programme, our stakeholders and our contract, they will provide advice and support to the broader team ensuring we manage risk and meet our objectives. The role may be responsible for managing non-technical stakeholder interfaces and ensuring compliance with project commitments and area-specific Undertakings and Assurances.The Engagement Manager works closely with their SCS colleagues across the organisation to create a joined-up engagement function, managing both internal and external stakeholders. The post is responsible for building productive relationships with key counterparts in HS2 and delivering engagement in line with Project requirements.An important part of the role will be to support the Senior Engagement Manager to monitor and report on the effectiveness of our engagement programme, seeking feedback from our stakeholders and community members for use in improving and adapting our engagement approach.The Engagement Manager will promote the delivery of HS2's Legacy Strategy and contribute to social value and community investment initiatives in liaison with the Community Investment and Social Value Manager.The role-holder will manage the delivery of a robust complaints and enquiries process including recording and reporting in line with Service Level Agreement (SLA) targets, as well as identifying and recording lessons learnt from complaints and cascading learning to delivery teams.The Engagement Manager may be required to manage engagement activities associated with surveys and land access requirements related to HS2 works and asset protection.The Engagement Manager will proactively protect the Client's and project's reputation, helping to ensure that the project meets its obligations and behaves as a considerate neighbour at all times. Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role. Role Responsibility Develop and deliver the local area engagement plan. Deliver key communications through, leafleting, posters, webpages, face to face discussions, workshops, site visits and public events. Reporting and recording all engagement as required. Maintain a programme of access requirements and coordinating with SCS teams and third-party contractors, carry out surveys where required. Build positive relationships with local communities and stakeholders. Manage, mentor and train engagement officers in all aspects of engagement with a focus on high quality written materials. Build positive relationships with local communities and stakeholders. Manage engagement with property owners, residents, charities, businesses and schools. Manage engagement with Local Authorities to cover any of the following: + - Undertakings and Assurances (U&As) Settlement deeds and property access Public response and enquiries Support the project's compliance with the Undertakings and Assurances, assist with delivering compliance for all community related commitments. Work with colleagues to deliver the project's Community Investment and Legacy Programme. Follow the complaints and enquiries management process. Record and respond to complaints, enquiries and compliments within SLA requirements. Engage with other SCS teams to review construction timelines and impacts. Inform residents and stakeholders and where possible minimise effects on local communities and stakeholders. Comply with all reporting requirements, including Key Performance Indicators (KPIs) and Forecast and Reporting requirements. The Ideal CandidateRequired qualifications, skills, behaviours and attributes Proven ability to plan engagement. Line management experience and manage a small team of engagement officers where required. Excellent written and verbal communication skills; proven ability to write and present to a specified style and standard. Excellent interpersonal skills. Relationship management experience in an engagement role with proven ability to build and maintain excellent working relationships with stakeholders and local communities. Problem solving, facilitation and negotiation skills with proven ability to effectively deal with challenging situations and resolve conflicts. Proficient/familiar with MS Office applications, CRM and I.T. systems. Proven ability to work under pressure and to tight deadlines. Attention to detail, ability to pull critical information from available data, translating technical detail into appropriate relevant and agreed communications for external audiences.Desirable Experience of the construction industry or infrastructure projects. Experience of ensuring compliance with the obligations under the HS2 Act, in particular HS2's undertakings and assurances to external stakeholders Membership of relevant association. Media experience / training. Familiarity with Freedom of Information and Data Protection requirements. About the CompanyThe role will work on the HS2 project. HS2 is the UK's new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UK's 10 biggest cities with fast, reliable and frequent high speed servicesThe Skanska Costain STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds.You'll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join our EDI Champions program or support the local community (e.g. as a STEM ambassador).Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example.HS2 - working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity form as part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data Protection Act 2018 and UK GDPR) and will be reported to HS2.It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use", OHSAS 18001:2017 Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture 's operations and ensure that the requirements, as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos,
Job Title: Admin Support Officer Department: Administrative Fire Delivery Team Location: Head Office, 45 Westminster Bridge Road, London, SE1 7JB Job Type: Temporary Pay Rate: £16.04 per hour Start Date: 24 April 2026 End Date: 24 December 2026 Working Hours: Monday to Friday 09:00 - 17:00 (7 hours per day) Unpaid break included About the Role This Support Officer role sits within the wider FRA (Fire Risk Assessment) Delivery Team and plays a key role in supporting service delivery, with a strong focus on customer liaison, satisfaction, and continuous improvement . You will provide essential back-office support to the Surveying & Voids Team while ensuring customers are kept informed before, during, and after works. A proactive, customer-focused approach is essential. Purpose of the Role Provide administrative and operational support to the Surveying & Voids Team Support delivery of programmes and projects Act as a key point of contact for residents, ensuring clear and consistent communication Contribute to high levels of customer satisfaction and service delivery Key Responsibilities Customer & Stakeholder Engagement Deliver excellent customer service to all stakeholders Build and maintain relationships with internal teams, residents, contractors, and external agencies Respond to enquiries and resolve issues in a professional and timely manner Ensure customers are regularly updated on progress of works Administrative & Coordination Support Manage correspondence (emails, calls, enquiries, post handling) Maintain accurate systems, databases, and records to meet KPIs Provide general administrative support across teams Arrange meetings, training sessions, and take minutes where required Maintain filing systems and ensure information is accessible Project & Programme Support Assist in preparing and tracking project programmes (using Microsoft Project/Excel) Monitor progress of works and liaise with contractors/supply chain Raise and manage work orders, ensuring completion within targets Support coordination of works from start through to defects liability period Complaints & Reporting Support the Complaints Team with investigations and responses Prepare reports using Microsoft tools and internal systems Analyse and manage data from multiple sources Finance & Office Support Process invoices accurately and in a timely manner Manage incoming and outgoing post Promote good office and IT housekeeping Health & Safety Follow all Health & Safety policies and procedures Potentially act as Fire Warden or First Aider if required Key Requirements Strong administrative experience Excellent communication and customer service skills Ability to manage workload, prioritise tasks, and meet deadlines High attention to detail and ability to multitask Strong IT skills (Microsoft Office, databases, email systems) Experience working with housing/repairs or asset systems (desirable) Experience coordinating projects or programmes Ability to work independently and use initiative Desirable Experience Experience in complaints handling Experience with contractors, residents, and external stakeholders Diary management and scheduling Exposure to legal or compliance-related cases Additional Information Office-based role Inside IR35 May require occasional work outside normal hours Opportunity to work within a large housing organisation Why Apply? This is an excellent opportunity to gain valuable experience within a respected organisation like Peabody, developing your administrative, coordination, and customer service skills in a fast-paced environment.
Apr 21, 2026
Contractor
Job Title: Admin Support Officer Department: Administrative Fire Delivery Team Location: Head Office, 45 Westminster Bridge Road, London, SE1 7JB Job Type: Temporary Pay Rate: £16.04 per hour Start Date: 24 April 2026 End Date: 24 December 2026 Working Hours: Monday to Friday 09:00 - 17:00 (7 hours per day) Unpaid break included About the Role This Support Officer role sits within the wider FRA (Fire Risk Assessment) Delivery Team and plays a key role in supporting service delivery, with a strong focus on customer liaison, satisfaction, and continuous improvement . You will provide essential back-office support to the Surveying & Voids Team while ensuring customers are kept informed before, during, and after works. A proactive, customer-focused approach is essential. Purpose of the Role Provide administrative and operational support to the Surveying & Voids Team Support delivery of programmes and projects Act as a key point of contact for residents, ensuring clear and consistent communication Contribute to high levels of customer satisfaction and service delivery Key Responsibilities Customer & Stakeholder Engagement Deliver excellent customer service to all stakeholders Build and maintain relationships with internal teams, residents, contractors, and external agencies Respond to enquiries and resolve issues in a professional and timely manner Ensure customers are regularly updated on progress of works Administrative & Coordination Support Manage correspondence (emails, calls, enquiries, post handling) Maintain accurate systems, databases, and records to meet KPIs Provide general administrative support across teams Arrange meetings, training sessions, and take minutes where required Maintain filing systems and ensure information is accessible Project & Programme Support Assist in preparing and tracking project programmes (using Microsoft Project/Excel) Monitor progress of works and liaise with contractors/supply chain Raise and manage work orders, ensuring completion within targets Support coordination of works from start through to defects liability period Complaints & Reporting Support the Complaints Team with investigations and responses Prepare reports using Microsoft tools and internal systems Analyse and manage data from multiple sources Finance & Office Support Process invoices accurately and in a timely manner Manage incoming and outgoing post Promote good office and IT housekeeping Health & Safety Follow all Health & Safety policies and procedures Potentially act as Fire Warden or First Aider if required Key Requirements Strong administrative experience Excellent communication and customer service skills Ability to manage workload, prioritise tasks, and meet deadlines High attention to detail and ability to multitask Strong IT skills (Microsoft Office, databases, email systems) Experience working with housing/repairs or asset systems (desirable) Experience coordinating projects or programmes Ability to work independently and use initiative Desirable Experience Experience in complaints handling Experience with contractors, residents, and external stakeholders Diary management and scheduling Exposure to legal or compliance-related cases Additional Information Office-based role Inside IR35 May require occasional work outside normal hours Opportunity to work within a large housing organisation Why Apply? This is an excellent opportunity to gain valuable experience within a respected organisation like Peabody, developing your administrative, coordination, and customer service skills in a fast-paced environment.
Contracts Manager Cladding Remediation South London (Multiple Sites) Full-Time Site-Based A leading main contractor is seeking an experienced Contracts Manager to oversee a portfolio of cladding and fire remediation schemes across London. This is a fully site-based role, managing multiple projects including high-rise residential blocks, with a strong focus on safety, programme delivery, and stakeholder coordination. The Role Oversee multiple cladding remediation projects across several London sites Manage and support a team including Site Managers , a Quantity Surveyor , and a Resident Liaison Officer (RLO) Work closely with a Design Manager to coordinate design, drawings, and programme delivery Take full ownership of project performance, including programme, commercial awareness, and H&S compliance Lead monthly senior leadership reporting and project reviews Ensure works are delivered in line with fire safety and building compliance standards Mentor and develop site teams to drive high performance Requirements Proven experience as a Contracts Manager (or Senior Project Manager stepping up) within construction Strong background in cladding remediation, façade, or fire safety projects Experience delivering occupied residential or social housing schemes Competent with Microsoft Project for programme management Strong understanding of design coordination and technical drawings Commercial awareness and ability to manage project financial performance Excellent leadership and team management skills Solid knowledge of Health & Safety regulations Experience using Fieldview (or similar site management software) If you're interested in hearing more, please contact Jack Burgess at Build Recruitment
Apr 21, 2026
Full time
Contracts Manager Cladding Remediation South London (Multiple Sites) Full-Time Site-Based A leading main contractor is seeking an experienced Contracts Manager to oversee a portfolio of cladding and fire remediation schemes across London. This is a fully site-based role, managing multiple projects including high-rise residential blocks, with a strong focus on safety, programme delivery, and stakeholder coordination. The Role Oversee multiple cladding remediation projects across several London sites Manage and support a team including Site Managers , a Quantity Surveyor , and a Resident Liaison Officer (RLO) Work closely with a Design Manager to coordinate design, drawings, and programme delivery Take full ownership of project performance, including programme, commercial awareness, and H&S compliance Lead monthly senior leadership reporting and project reviews Ensure works are delivered in line with fire safety and building compliance standards Mentor and develop site teams to drive high performance Requirements Proven experience as a Contracts Manager (or Senior Project Manager stepping up) within construction Strong background in cladding remediation, façade, or fire safety projects Experience delivering occupied residential or social housing schemes Competent with Microsoft Project for programme management Strong understanding of design coordination and technical drawings Commercial awareness and ability to manage project financial performance Excellent leadership and team management skills Solid knowledge of Health & Safety regulations Experience using Fieldview (or similar site management software) If you're interested in hearing more, please contact Jack Burgess at Build Recruitment
Annual salary: up to £29,856.80 Resident Liaison Officer Thurrock Full Time - Fixed Term Contract Salary up to £29,856.80 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience Experience of handling multiple tasks in a high volume in a rapidly changing environment Coordinate and deliver all customer operational related tasks and communication materials as appropriate Ensure customer appointments are attended on time and to standard Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively Support customer engagement activities across all channels Support Customer Service Centre with resolution of front-line complaints and queries Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations Convey accurate and timely information to customers and operational team, in clear simple terms Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution Experience of delivering community projects Key Criteria Social housing experience. Strong attention to detail Excellent communication skills written and verbally. Experience in delivering projects Dealing with residents and communication Complaint handling Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Apr 21, 2026
Full time
Annual salary: up to £29,856.80 Resident Liaison Officer Thurrock Full Time - Fixed Term Contract Salary up to £29,856.80 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience Experience of handling multiple tasks in a high volume in a rapidly changing environment Coordinate and deliver all customer operational related tasks and communication materials as appropriate Ensure customer appointments are attended on time and to standard Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively Support customer engagement activities across all channels Support Customer Service Centre with resolution of front-line complaints and queries Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations Convey accurate and timely information to customers and operational team, in clear simple terms Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution Experience of delivering community projects Key Criteria Social housing experience. Strong attention to detail Excellent communication skills written and verbally. Experience in delivering projects Dealing with residents and communication Complaint handling Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on! Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract. To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works. Salary to £40k Company Van & Fuel Card Pension 28 Days Holiday Long-Term Project Pipeline Customer Liaison Advisor Key Essentials: Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules Maintaining accurate records of customer interactions, feedback and resolutions Supporting the implementation of customer engagement strategies to improve community relations Conducting site visits where required to ensure residents are informed and supported throughout project works Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders Customer Liaison Advisor Requirements: Previous experience working as a Customer Liaison Advisor / Officer Strong communication and interpersonal skills with the ability to deal with challenging situations professionally Ability to build positive relationships with residents, local authorities and project teams Full UK driving licence is essential due to travel between project sites By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us.
Apr 21, 2026
Full time
Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on! Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract. To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works. Salary to £40k Company Van & Fuel Card Pension 28 Days Holiday Long-Term Project Pipeline Customer Liaison Advisor Key Essentials: Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules Maintaining accurate records of customer interactions, feedback and resolutions Supporting the implementation of customer engagement strategies to improve community relations Conducting site visits where required to ensure residents are informed and supported throughout project works Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders Customer Liaison Advisor Requirements: Previous experience working as a Customer Liaison Advisor / Officer Strong communication and interpersonal skills with the ability to deal with challenging situations professionally Ability to build positive relationships with residents, local authorities and project teams Full UK driving licence is essential due to travel between project sites By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us.
PURPOSE OF JOB Property Systems Programme Officer To co-ordinate and deliver implementation of new corporate property management systems including an up-to-date and user-friendly asset register. MAIN ACCOUNTABILITIES Property Systems Programme Officer Develop and deliver an implementation plan for corporate property systems, to be delivered by end 2026/27. Ensure integrity of core property data, including asset register. Monitor progress, resolve issues and initiate appropriate corrective action. Manage communications with all stakeholders system users, property occupiers and residents. Liaise with MBC IT staff and external systems providers. Monitor the implementation plan to ensure that it is delivered within agreed time parameters and within budget. Undertake periodic reporting to Property Programme Board. Manage and monitor project progress and costs. Identify and manage project risks and potential mitigations and report these as required. Coordinate project team meetings, compiling reports and ensuring senior officers have the information they need on progress, cost and risk. Act as a liaison between officers across the services affected by project delivery to ensure coordinated work and a focus on the end goal. Degree or equivalent qualification Strong practical systems skills Knowledge of processes and controls required in maintaining and supporting large and complex databases Good understanding of practical project management techniques, including effective communication strategies and risk and issue management The ability to communicate clearly and effectively and tailor a message to different audiences Experience Property Systems Programme Officer Delivery of systems implementation projects in a corporate environment Effective management and delivery of projects Working with multiple systems users and project stakeholders Effectively managing (involving, consulting, communicating) multiple stakeholders with different perspectives Writing and presenting reports to boards and committees of senior officers and/or members Effective identification, escalation and management of risks and issues
Apr 21, 2026
Contractor
PURPOSE OF JOB Property Systems Programme Officer To co-ordinate and deliver implementation of new corporate property management systems including an up-to-date and user-friendly asset register. MAIN ACCOUNTABILITIES Property Systems Programme Officer Develop and deliver an implementation plan for corporate property systems, to be delivered by end 2026/27. Ensure integrity of core property data, including asset register. Monitor progress, resolve issues and initiate appropriate corrective action. Manage communications with all stakeholders system users, property occupiers and residents. Liaise with MBC IT staff and external systems providers. Monitor the implementation plan to ensure that it is delivered within agreed time parameters and within budget. Undertake periodic reporting to Property Programme Board. Manage and monitor project progress and costs. Identify and manage project risks and potential mitigations and report these as required. Coordinate project team meetings, compiling reports and ensuring senior officers have the information they need on progress, cost and risk. Act as a liaison between officers across the services affected by project delivery to ensure coordinated work and a focus on the end goal. Degree or equivalent qualification Strong practical systems skills Knowledge of processes and controls required in maintaining and supporting large and complex databases Good understanding of practical project management techniques, including effective communication strategies and risk and issue management The ability to communicate clearly and effectively and tailor a message to different audiences Experience Property Systems Programme Officer Delivery of systems implementation projects in a corporate environment Effective management and delivery of projects Working with multiple systems users and project stakeholders Effectively managing (involving, consulting, communicating) multiple stakeholders with different perspectives Writing and presenting reports to boards and committees of senior officers and/or members Effective identification, escalation and management of risks and issues
Senior Resident Liaison Officer - Refurbishment Nottingham Competitive Salary + Car / Car Allowance + Excellent Benefits Permanent - Full Time - 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Customer Care Manager, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Senior Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Apr 20, 2026
Full time
Senior Resident Liaison Officer - Refurbishment Nottingham Competitive Salary + Car / Car Allowance + Excellent Benefits Permanent - Full Time - 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Customer Care Manager, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Senior Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Resident Liaison Officer (RLO) Dartford (Office-based with site visits) Ongoing Temporary (Temp to Perm Potential) 19.92per hour umbrella Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Dartford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction
Apr 17, 2026
Contractor
Resident Liaison Officer (RLO) Dartford (Office-based with site visits) Ongoing Temporary (Temp to Perm Potential) 19.92per hour umbrella Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Dartford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction
