Be part of the Family We're a family business through and through - family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we're committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you're someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you'll fit right in. Crieff Hydro Hotel In the heart of Scotland, we're set in a 900 acre estate in stunning Perthshire. A home from home, we've been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities - including a spa, leisure center, horse-riding center and our famously exciting Action Glen. There really is something for everyone! About the role We're looking for a confident, energetic, and hands on Food & Beverage Supervisor to join our team at Crieff Hydro. Based primarily in our newly refurbished Winter Garden restaurant, you'll also support our other restaurants, bars, and events team when needed, so adaptability and a love for variety are key. You'll help lead a passionate and hard-working team to deliver great service at scale, ensuring every guest has an experience worth remembering. With high footfall and multiple outlets, no two days are the same, but you'll bring consistency, energy, and a positive leadership presence to every shift. This is a fantastic opportunity to take your next step in hospitality management with a proudly independent company where your impact truly matters. What we need from you A friendly, outgoing, and confident personality - you set the tone for the team Experience in a busy hospitality environment - you understand volume and pace A natural motivator who knows how to lead by example, especially when it's busy A team player who can step in wherever needed to support the operation Someone who's calm under pressure, organised, and solution-focused What you'll be doing Supervising daily operations in the Winter Garden and other outlets as needed Leading and motivating your team to deliver great guest experiences Ensuring smooth, efficient service during busy breakfast, lunch, and dinner periods Supporting with training, onboarding, and team development Working closely with the management team to meet service standards and targets What you'll get from us Live-in Accommodation - On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn't guaranteed. Availability and rates (set by HMRC) can be discussed at interview. Exclusive Discounts - Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities. Team Rate Hotel Stays - Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next? Refer a Friend Bonus - Earn up to £250 £500 for each successful team member or manager which you recommend to us. Guest Mention Rewards - Earn £5 every time a guest gives you a positive shoutout in a review. A Friendly & Supportive Team - Work in a fun, welcoming environment where team spirit and well-being are a priority. Career Progression - With seven hotels, multiple departments, and a wide range of roles, you'll have plenty of opportunities to grow and explore new career paths. Wellbeing Support - Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more. Team Events & Annual Staff Party - We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party. Careers at the Crieff Hydro Family of Hotels We have dedicated social media pages for our Careers within the Crieff Hydro Family of Hotels. Give us a follow to keep up to date with the latest careers news and insights. Facebook: Crieff Hydro Family Careers Crieff Instagram: Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Apr 30, 2026
Full time
Be part of the Family We're a family business through and through - family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we're committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you're someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you'll fit right in. Crieff Hydro Hotel In the heart of Scotland, we're set in a 900 acre estate in stunning Perthshire. A home from home, we've been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities - including a spa, leisure center, horse-riding center and our famously exciting Action Glen. There really is something for everyone! About the role We're looking for a confident, energetic, and hands on Food & Beverage Supervisor to join our team at Crieff Hydro. Based primarily in our newly refurbished Winter Garden restaurant, you'll also support our other restaurants, bars, and events team when needed, so adaptability and a love for variety are key. You'll help lead a passionate and hard-working team to deliver great service at scale, ensuring every guest has an experience worth remembering. With high footfall and multiple outlets, no two days are the same, but you'll bring consistency, energy, and a positive leadership presence to every shift. This is a fantastic opportunity to take your next step in hospitality management with a proudly independent company where your impact truly matters. What we need from you A friendly, outgoing, and confident personality - you set the tone for the team Experience in a busy hospitality environment - you understand volume and pace A natural motivator who knows how to lead by example, especially when it's busy A team player who can step in wherever needed to support the operation Someone who's calm under pressure, organised, and solution-focused What you'll be doing Supervising daily operations in the Winter Garden and other outlets as needed Leading and motivating your team to deliver great guest experiences Ensuring smooth, efficient service during busy breakfast, lunch, and dinner periods Supporting with training, onboarding, and team development Working closely with the management team to meet service standards and targets What you'll get from us Live-in Accommodation - On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn't guaranteed. Availability and rates (set by HMRC) can be discussed at interview. Exclusive Discounts - Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities. Team Rate Hotel Stays - Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next? Refer a Friend Bonus - Earn up to £250 £500 for each successful team member or manager which you recommend to us. Guest Mention Rewards - Earn £5 every time a guest gives you a positive shoutout in a review. A Friendly & Supportive Team - Work in a fun, welcoming environment where team spirit and well-being are a priority. Career Progression - With seven hotels, multiple departments, and a wide range of roles, you'll have plenty of opportunities to grow and explore new career paths. Wellbeing Support - Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more. Team Events & Annual Staff Party - We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party. Careers at the Crieff Hydro Family of Hotels We have dedicated social media pages for our Careers within the Crieff Hydro Family of Hotels. Give us a follow to keep up to date with the latest careers news and insights. Facebook: Crieff Hydro Family Careers Crieff Instagram: Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
COME AND JOIN US We are currently seeking an experienced and customer focused Bar Supervisor to join our Bars team The on target earning potential for this role is £40,717 / per annum - comprising a base salary of £30,717 plus a qualified estimate of £10,000 per annum in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards ABOUT GLENEAGLES For the past century we've been making memories at our iconic hotel and sporting estate in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members' club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned 'Employer of the Year' at the 2024 Cateys, and retaining our Michelin Guide - One Key Distinction for the second year in 2025, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and to suit everyone. Here's a bit more detail on what we see you doing in this role: Be fully aware of the day's reservations, VIPs, members, residents, special requests, and operational priorities before service begins. Be the main point of welcome for guests arriving at Lamplighters. Greet each guest warmly and confidently, creating an immediate sense of occasion. Ensure the guest feels guided, hosted, and cared for from the very first interaction. Engage naturally in conversation, storytelling, and sharing knowledge about the venue, menus, drinks, and current happenings. All seeing, you'll maintain full awareness of daily reservations, VIPs, members, residents, special requests, and operational priorities ahead of service. Acting as the primary point of contact for all guests arriving at Lamplighters, you'll deliver a warm, confident welcome to every guest, creating an immediate sense of occasion. Ensuring each guest feels guided, valued, and well cared for from their very first interaction, engaging naturally through conversation and storytelling, sharing knowledge of our venue, menus, drinks, and promotions. Liaising closely with our Host team and The Spence management team to facilitate guest movement and a smooth journey across our outlets. Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way. The kind of person we're looking for: As the first point of contact for our guests, you'll deliver a warm and seamless arrival experience at Lamplighters, setting the tone for exceptional service throughout their visit. Ensuring members and regular guests are recognised and made to feel personally valued, demonstrating attentiveness to their individual preferences and creating an immediate sense of occasion. Engaging naturally in conversation and storytelling, offering expert knowledge of our hotel, menus, drinks, and current happenings, with fantastic insight into the vibrant Edinburgh cultural and hospitality scene. Anticipating guest needs throughout service, ensuring a consistently smooth, attentive, and intuitive experience from arrival through to departure at Lamplighters. Maintaining a calm, organised presence during busy service periods, proactively supporting the wider team to deliver seamless operations and exceptional guest experiences at all times. All seeing, you'll expertly manage bespoke requirements for our VIPs, members, residents, and any special requests, alongside the key operational priorities ahead of service. Liaising closely with our Host and The Spence management teams to facilitate guest movement and a smooth journey across our outlets. Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand. You have a positive "can do" attitude to solving problems in a professional and courteous manner. What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service. Seasonal parties and local social events. 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range. Golf Membership (with access to all 3 championship courses) for £50.00 per annum. Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! A generous 'refer a friend' scheme. Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service. Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles. Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few. Investment in your development and wellbeing Pension scheme. Life Insurance. Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most. Ongoing investment in your personal development with access to internal and external training qualifications and programmes. Internal career opportunities across a wider range of specialisms and departments. Monthly recognition programme. Volunteering day every year with a charitable partner of your choice. Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint. About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role. It is estimated that in 2026, our full-time employees can expect to receive around £10,000 in addition to their annual salary. If you are our next Lamplighters, Supervisor, please forward your most recent CV to us today!
Apr 30, 2026
Full time
COME AND JOIN US We are currently seeking an experienced and customer focused Bar Supervisor to join our Bars team The on target earning potential for this role is £40,717 / per annum - comprising a base salary of £30,717 plus a qualified estimate of £10,000 per annum in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards ABOUT GLENEAGLES For the past century we've been making memories at our iconic hotel and sporting estate in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members' club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned 'Employer of the Year' at the 2024 Cateys, and retaining our Michelin Guide - One Key Distinction for the second year in 2025, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and to suit everyone. Here's a bit more detail on what we see you doing in this role: Be fully aware of the day's reservations, VIPs, members, residents, special requests, and operational priorities before service begins. Be the main point of welcome for guests arriving at Lamplighters. Greet each guest warmly and confidently, creating an immediate sense of occasion. Ensure the guest feels guided, hosted, and cared for from the very first interaction. Engage naturally in conversation, storytelling, and sharing knowledge about the venue, menus, drinks, and current happenings. All seeing, you'll maintain full awareness of daily reservations, VIPs, members, residents, special requests, and operational priorities ahead of service. Acting as the primary point of contact for all guests arriving at Lamplighters, you'll deliver a warm, confident welcome to every guest, creating an immediate sense of occasion. Ensuring each guest feels guided, valued, and well cared for from their very first interaction, engaging naturally through conversation and storytelling, sharing knowledge of our venue, menus, drinks, and promotions. Liaising closely with our Host team and The Spence management team to facilitate guest movement and a smooth journey across our outlets. Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way. The kind of person we're looking for: As the first point of contact for our guests, you'll deliver a warm and seamless arrival experience at Lamplighters, setting the tone for exceptional service throughout their visit. Ensuring members and regular guests are recognised and made to feel personally valued, demonstrating attentiveness to their individual preferences and creating an immediate sense of occasion. Engaging naturally in conversation and storytelling, offering expert knowledge of our hotel, menus, drinks, and current happenings, with fantastic insight into the vibrant Edinburgh cultural and hospitality scene. Anticipating guest needs throughout service, ensuring a consistently smooth, attentive, and intuitive experience from arrival through to departure at Lamplighters. Maintaining a calm, organised presence during busy service periods, proactively supporting the wider team to deliver seamless operations and exceptional guest experiences at all times. All seeing, you'll expertly manage bespoke requirements for our VIPs, members, residents, and any special requests, alongside the key operational priorities ahead of service. Liaising closely with our Host and The Spence management teams to facilitate guest movement and a smooth journey across our outlets. Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand. You have a positive "can do" attitude to solving problems in a professional and courteous manner. What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service. Seasonal parties and local social events. 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range. Golf Membership (with access to all 3 championship courses) for £50.00 per annum. Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! A generous 'refer a friend' scheme. Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service. Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles. Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few. Investment in your development and wellbeing Pension scheme. Life Insurance. Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most. Ongoing investment in your personal development with access to internal and external training qualifications and programmes. Internal career opportunities across a wider range of specialisms and departments. Monthly recognition programme. Volunteering day every year with a charitable partner of your choice. Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint. About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role. It is estimated that in 2026, our full-time employees can expect to receive around £10,000 in addition to their annual salary. If you are our next Lamplighters, Supervisor, please forward your most recent CV to us today!
A leading food service company in the United Kingdom is seeking a Food & Beverage Supervisor for their Family Restaurants at LEGOLAND Windsor Resort. The role involves leading a team, ensuring compliance with health and safety standards, and driving exceptional guest service. Candidates should have experience in the Food and Beverage industry and a positive, can-do attitude. Benefits include competitive pay, Merlin Magic Pass for attractions, and training programs for leadership development.
Apr 30, 2026
Full time
A leading food service company in the United Kingdom is seeking a Food & Beverage Supervisor for their Family Restaurants at LEGOLAND Windsor Resort. The role involves leading a team, ensuring compliance with health and safety standards, and driving exceptional guest service. Candidates should have experience in the Food and Beverage industry and a positive, can-do attitude. Benefits include competitive pay, Merlin Magic Pass for attractions, and training programs for leadership development.
Title: Food & Beverage Supervisor - Family Restaurants Requisition #: 642486 Location: Windsor, WNM, GB, SL4 4AY Description: LEGOLAND Windsor Resort is recruiting for a Food & Beverage Supervisor to work within the Family restaurants or Park Food & Beverage Department. We are ONE Team at LEGOLAND Windsor Resort, and we are committed to delivering magic every day for our guests. The Food & Beverage Supervisor will lead a team of Team Leaders across either our City Walk - Pizza Pasta Buffet or our pirate themed Burger Kitchen. The Supervisor will be responsible for ensuring the delivery of day to day operations by supporting and implementing initiatives and quality standards. This role requires a candidate who demonstrates a positive mental attitude, is highly motivated and empowering, and has the determination to succeed. The Supervisor will need to think outside the box, make quick decisions, and have the natural ability to bring out the best in the team. Shift opportunities include: Full Time, Fully Flexible. Weekend availability included. What's in it for you? Competitive hourly pay rate of £13.20, plus fantastic benefits listed below. Merlin Magic Pass, free entry to all Merlin UK attractions for you and your family. Resort discounts across LEGOLAND and other Merlin UK attractions. Regular incentives and recognition to celebrate success. Employee benefits app with discounts, online GP access, and mental health support. Training & apprenticeship programmes to develop your leadership and management skills. Opportunity to contribute to menu innovation and operational improvement projects. Free on site parking. What does this role entail? Ensuring full compliance with Health & Safety legislation, including Food Safety and Hygiene. Driving focus on exceptional guest service and achieving all Food and Beverage KPI targets. Assisting with recruitment, training, coaching, and development, and leading the team with a hands on approach to support future succession. Maintaining high standards of presentation throughout the restaurants and outlets, and offering ideas for change where applicable. Ensuring stock levels are maintained with effective monitoring, while taking financial responsibility, including labour management. Implementing agreed promotions to maximise sales, while effectively communicating key information to the team and ensuring strong product knowledge, including allergen and dietary awareness. What is required for this role? Experience within the Food and Beverage industry. Previous experience as a Team Leader or similar role. Excellent attention to detail, with the ability to work through own initiative. A positive, can do attitude with a hands on approach to supporting and leading the team. Be a great communicator and reliable in all aspects of the role. The ability to take on challenges as and when they arise, responding positively with effective solutions. A strong desire to develop others through effective training and coaching. Knowledge of risk assessments and Health & Safety protocol. About Aramark: At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - . Join us in fostering a workplace where everyone can achieve their full potential.
Apr 30, 2026
Full time
Title: Food & Beverage Supervisor - Family Restaurants Requisition #: 642486 Location: Windsor, WNM, GB, SL4 4AY Description: LEGOLAND Windsor Resort is recruiting for a Food & Beverage Supervisor to work within the Family restaurants or Park Food & Beverage Department. We are ONE Team at LEGOLAND Windsor Resort, and we are committed to delivering magic every day for our guests. The Food & Beverage Supervisor will lead a team of Team Leaders across either our City Walk - Pizza Pasta Buffet or our pirate themed Burger Kitchen. The Supervisor will be responsible for ensuring the delivery of day to day operations by supporting and implementing initiatives and quality standards. This role requires a candidate who demonstrates a positive mental attitude, is highly motivated and empowering, and has the determination to succeed. The Supervisor will need to think outside the box, make quick decisions, and have the natural ability to bring out the best in the team. Shift opportunities include: Full Time, Fully Flexible. Weekend availability included. What's in it for you? Competitive hourly pay rate of £13.20, plus fantastic benefits listed below. Merlin Magic Pass, free entry to all Merlin UK attractions for you and your family. Resort discounts across LEGOLAND and other Merlin UK attractions. Regular incentives and recognition to celebrate success. Employee benefits app with discounts, online GP access, and mental health support. Training & apprenticeship programmes to develop your leadership and management skills. Opportunity to contribute to menu innovation and operational improvement projects. Free on site parking. What does this role entail? Ensuring full compliance with Health & Safety legislation, including Food Safety and Hygiene. Driving focus on exceptional guest service and achieving all Food and Beverage KPI targets. Assisting with recruitment, training, coaching, and development, and leading the team with a hands on approach to support future succession. Maintaining high standards of presentation throughout the restaurants and outlets, and offering ideas for change where applicable. Ensuring stock levels are maintained with effective monitoring, while taking financial responsibility, including labour management. Implementing agreed promotions to maximise sales, while effectively communicating key information to the team and ensuring strong product knowledge, including allergen and dietary awareness. What is required for this role? Experience within the Food and Beverage industry. Previous experience as a Team Leader or similar role. Excellent attention to detail, with the ability to work through own initiative. A positive, can do attitude with a hands on approach to supporting and leading the team. Be a great communicator and reliable in all aspects of the role. The ability to take on challenges as and when they arise, responding positively with effective solutions. A strong desire to develop others through effective training and coaching. Knowledge of risk assessments and Health & Safety protocol. About Aramark: At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - . Join us in fostering a workplace where everyone can achieve their full potential.
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
Oct 08, 2025
Full time
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
SPA HOST - Harrogate SPA HOST Full Time 23,995 per annum plus monthly service charge, typically 2,400 annually 37.5 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Deliver the Fletchers Restaurant concept and ethos to the required five star standards outlined in the Procedure Guidelines • Be able to competently maintain the operation of the restaurant and bars during service • Inspire and motivate your peers to deliver outstanding customer service • Responsible for cash and stock security • Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift • Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests • Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations • Communicate effectively all details of a guest reservation to the server staff • Escalate any complaints to Management or supervisors • Be confident to communicate with guests over the phone, conducting call backs and taking bookings Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Passionate about delivering excellent service to all our guests • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Ability to meet deadlines and work under pressure • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically £2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. Discounted hotel stays with Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to £1000 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch' Grantley Academy to support your development Annual paid volunteering days
Oct 07, 2025
Full time
SPA HOST - Harrogate SPA HOST Full Time 23,995 per annum plus monthly service charge, typically 2,400 annually 37.5 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Deliver the Fletchers Restaurant concept and ethos to the required five star standards outlined in the Procedure Guidelines • Be able to competently maintain the operation of the restaurant and bars during service • Inspire and motivate your peers to deliver outstanding customer service • Responsible for cash and stock security • Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift • Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests • Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations • Communicate effectively all details of a guest reservation to the server staff • Escalate any complaints to Management or supervisors • Be confident to communicate with guests over the phone, conducting call backs and taking bookings Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Passionate about delivering excellent service to all our guests • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Ability to meet deadlines and work under pressure • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically £2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. Discounted hotel stays with Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to £1000 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch' Grantley Academy to support your development Annual paid volunteering days
Food and Beverage Supervisor - Glasgow 26436.80 per annum/ 12.71 per hour plus service charge, 40 hours per week (5 days) We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Supervisor, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience. Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you. Key Responsibilities Oversee the Food and Beverage team as they carry out their duties Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner. Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards. Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally. Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management. Assist in the coordination and execution of events and special functions. Ensure all areas are well-stocked and presented impeccably at all times. Desired Skills and Experience Previous experience in a similar role within the hospitality industry is desirable but not mandatory. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Strong attention to detail and a commitment to delivering high standards. Flexible to work various shifts, including evenings, weekends, and holidays. BenefitsExclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Join Our Team We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 07, 2025
Full time
Food and Beverage Supervisor - Glasgow 26436.80 per annum/ 12.71 per hour plus service charge, 40 hours per week (5 days) We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Supervisor, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience. Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you. Key Responsibilities Oversee the Food and Beverage team as they carry out their duties Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner. Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards. Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally. Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management. Assist in the coordination and execution of events and special functions. Ensure all areas are well-stocked and presented impeccably at all times. Desired Skills and Experience Previous experience in a similar role within the hospitality industry is desirable but not mandatory. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Strong attention to detail and a commitment to delivering high standards. Flexible to work various shifts, including evenings, weekends, and holidays. BenefitsExclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Join Our Team We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
Oct 05, 2025
Full time
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
Oct 05, 2025
Full time
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
Oct 03, 2025
Full time
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
Oct 03, 2025
Full time
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
Oct 02, 2025
Full time
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
Oct 02, 2025
Full time
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
Oct 02, 2025
Full time
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
Food and Beverage Supervisor - Reading 26,436.80 Per Annum / 12.71 Per Hour, 40 hours per week We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Supervisor, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience. Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you. Key Responsibilities Oversee the Food and Beverage team as they carry out their duties Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner. Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards. Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally. Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management. Assist in the coordination and execution of events and special functions. Ensure all areas are well-stocked and presented impeccably at all times. Desired Skills and Experience Previous experience in a similar role within the hospitality industry is desirable but not mandatory. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Strong attention to detail and a commitment to delivering high standards. Flexible to work various shifts, including evenings, weekends, and holidays. BenefitsExclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Join Our Team We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 02, 2025
Full time
Food and Beverage Supervisor - Reading 26,436.80 Per Annum / 12.71 Per Hour, 40 hours per week We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Supervisor, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience. Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you. Key Responsibilities Oversee the Food and Beverage team as they carry out their duties Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner. Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards. Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally. Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management. Assist in the coordination and execution of events and special functions. Ensure all areas are well-stocked and presented impeccably at all times. Desired Skills and Experience Previous experience in a similar role within the hospitality industry is desirable but not mandatory. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Strong attention to detail and a commitment to delivering high standards. Flexible to work various shifts, including evenings, weekends, and holidays. BenefitsExclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Join Our Team We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
Oct 02, 2025
Full time
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
Oct 02, 2025
Full time
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
Oct 02, 2025
Full time
The opportunity Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £14.58ph What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you ll find yourself working at the coolest venues with some of the best team members. We re looking to create the future of hospitality, so if you re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends Free meal every event day Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the Premier League season, and Women s Rugby World Cup 2025 match between England s National Rugby team and USA still to come in 2025 Help us delight the world by applying today. What will you do? Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant Elevate the guest experience, delivering top-tier service and satisfaction Support in the efficient handling of guest enquiries Effectively support operational excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North s policies and standards of excellence More about you Experience supervising and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £14.58ph
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
Sep 27, 2025
Full time
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph
