6 jobs found

Overview About the Role We're looking for a Customer Experience Lead who puts customers at the heart of every decision. Someone who can champion their voice across the business, bring teams together behind a shared vision, and lead a group of customer experts to deliver consistent, market-leading experiences - every time, in every location. You will shape and deliver our customer strategy, using insight, data and real-world feedback to remove friction, resolve dissatisfaction, and create simple, intuitive customer journeys. As part of Solus' integration and ongoing transformation, you'll play a key role in strengthening our reputation for care, quality and service. Responsibilities What You'll Do Lead and inspire a team of customer specialists across multiple sites Shape a customer experience strategy that aligns with our purpose and Aviva's wider direction Turn insight into action - using complaints, reviews and verbatim feedback to drive meaningful improvements Build strong partnerships across Solus and Aviva Claims to create a truly joined-up journey Own high-profile escalations and ensure quick, thoughtful resolutions Champion continuous improvement, removing failure points and barriers to customer satisfaction Strengthen our culture through leadership, collaboration and a "customer-first" mindset Qualifications What You'll Bring A deep passion for customer experience and doing what's right Senior leadership experience in a customer-focused environment Confidence turning data into decisions that shape strategy Strong influencing skills - able to bring people with you at every level A calm, solutions-focused approach in fast-paced or high-pressure situations Experience driving change and improving operational processes A positive, inclusive leadership style that builds capability and confidence in others Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with a Leeds based Housing Association to assist them in recruiting a permanent Senior Repairs Coordinator to work out of their offices located in Leeds. Job Purpose The Senior Repairs Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the postholder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. Key Responsibilities Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Candidate Requirements A good standard of education and relevant qualifications Strong IT skills, including confident use of Microsoft Word, Excel, and Outlook Experience using databases and housing or repairs management systems Proven administrative experience within a service-based environment Experience of working in a customer-focused environment, ideally within housing or property services Excellent knowledge of housing repairs processes, defects, and responsive maintenance Experience managing contractor relationships, monitoring and improving performance both formally and informally Ability to interpret performance data and KPIs and use insights to drive service improvement Salary & Benefits £38,184 per annum 37 hour working week 20 days annual leave, plus 8 statutory Bank Holidays and all Jewish High Holy days. Leave increase by 1 day per annum to a maximum of 5 extra days. 7% Pension Office based To discuss the finer points of this fantastic opportunity please don't hesitate to contact me directly on or email

Community spirit. Ceaseless ambition. Passion that just keeps growing. Supporter Satisfaction & Quality Manager £38,000 - £42,435 plus benefits Reports to: Supporter Services, Senior Manager Grade: M1 Directorate : Chief Operating Office Contract : Permanent Hours: Full time 35 hours per week Location : Homebased Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Closing date: 27 April 2026, 23:55 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: 2 stage interview process consisting of a presentation task and role based competency interview. Interview date: From 14 May 2026 At Cancer Research UK, we exist to beat cancer. You'll lead the Satisfaction and Quality function within Supporter Services, ensuring that all service levels and performance standards are met. Through strong leadership, clear direction and a collaborative approach, you'll help shape a consistently excellent supporter experience across the entire organisation. You'll oversee a team of around three Complaints Executives (growing seasonally), driving high performance, creating a positive culture, and ensuring Supporter Services operates seamlessly and effectively. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. What will I be doing? Lead, manage and develop your team to deliver a high standard of service, continuously improving quality and efficiency. Set and monitor objectives and KPIs, celebrating success and addressing underperformance through structured performance management. Build and maintain strong stakeholder relationships, collaborating across CRUK to enhance the supporter journey. Run regular complaints surgeries with internal teams and use data and insight to influence decision making and shape future processes. Act as Supporter Services' lead for fraud, safeguarding and vulnerable individuals, working closely with CRUK specialists. Oversee resource allocation across Supporter Services, putting the supporter at the heart of all decisions. Partner with senior leaders to identify and implement cost saving and process streamlining opportunities. Contribute to budget management, champion equality, diversity and inclusion, and support wider Supporter Engagement objectives. Maintain the relationship with the Fundraising Regulator and ensure accurate annual complaints reporting. What are you looking for? Expert knowledge of managing complaints and strong stakeholder management experience, working confidently across varied teams. A solutions focused mindset with the ability to analyse data and communicate findings clearly for strategic and operational decision making. Excellent communication skills and the ability to build rapport across a broad audience. Knowledge of fundraising regulation, compliance and supporter service best practices. Proven experience in leading high performing teams and supporting their development. Expertise in performance reporting, KPIs, and operational improvement. Comfortable working in a matrix environment, with resilience, flexibility and a big picture mindset. Strong IT literacy and experience using data tools to drive efficient, improved ways of working. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional information For more information about working with us please visit our website or contact us at . For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

Join Our Team as an Internal Sales Representative! Are you ready to step into a dynamic role in the steel industry? Our client is looking for a motivated Internal Sales Representative to join their thriving team in Witham! If you have a passion for sales and exceptional customer service, this could be the perfect opportunity for you. Location: Witham Hours: Monday to Friday, 08:30 am - 5:00 pm (40 hours per week, with a 30-minute unpaid break) Salary: Up to 28,000 per annum (depending on experience) Holidays: 25 days annual leave plus 8 bank holidays Mission Statement To promote and sell the organisation's products and services within an assigned geographic area, product range, or customer account list. The role focuses on securing orders at optimal commercial rates for lower volume sales, in line with company terms and conditions and the highest Environmental, Health & Safety standards. Key Relationships Volume Power Pricer Power Pricer Contracts Team Accessory Sales Specialist Customers & Clients Transport Team Production Team Performance Indicators Quotes per Day Quote Win Percentage /T Above Objective Price Accessory Sales ( ) Tonnes Sold Quote Open Percentage Key Responsibilities Sales & Quoting Negotiate prices and secure lower volume sales using Power Pricing guidelines. Analyse customer requirements and refer enquiries outside scope. Input enquiries into Power Pricing tool and calculate quotes. Quote customers and post won orders to ARMA. Product Promotion Assess customer needs and research projects. Recommend suitable products and added-value services. Calculate and quote accordingly. Customer Engagement Identify and contact prospective, lapsed, and current customers. Build and maintain positive relationships to drive repeat business. Coordinate site visits and refer leads to relevant stakeholders. Share customer and competitor insights internally. Quote Management Monitor and update quote statuses in Power Pricing. Follow up on open quotes and capture lost quotes appropriately. Order Fulfilment Coordinate with Production and Transport teams for delivery. Manage rebar and delivery schedules. Ensure delivery commitments are met. Issue Resolution Proactively identify and prevent customer complaints. Respond to and log complaints in CRM. Analyse complaint trends and escalate as needed. Collaborate with Credit Control to resolve credit issues. Technical Competencies Power Pricing - Advantage ARMA- Advantage CRM Systems - Required Microsoft Excel, Word, PowerPoint, Outlook - Required Success Factors - Advantage If you're eager to advance your career in sales and make a significant impact in the steel industry, we want to hear from you! Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded. Ready to make a difference? Submit your application today and take the first step towards a fulfilling career as an Internal Sales Representative! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Compliance Administrator up to £31k Hybrid Role purpose: The Compliance Officer plays a crucial role in ensuring the organisation operates in full accordance with all relevant UK laws, regulations, and sector best practices. The role protects the charity's reputation and public trust by implementing, maintaining, and improving compliance systems covering statutory obligations, safeguarding, GDPR and data protection, complaints handling, and website & social media content compliance. Working closely with senior managers, the postholder fosters a culture of accountability, transparency, and ethical conduct - enabling us to deliver its mission with integrity and legal compliance. The post holder is responsible for managing the compliance and complaints mailboxes and is the main point of contact for all compliance queries. Main Duties and Responsibilities: Compliance/GDPR Administration •Facilitate the timely signing of funding contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file •Assist in the identification and procurement of software that meets GDPR requirements •Draft, review and manage Data Sharing Agreements with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies •Lead on and drive completion of Data Protection Impact Assessments to identify and mitigate privacy risks related to new or changed data processing activities or new services •Maintain oversight of GDPR compliance documentation and records to demonstrate accountability •Support ongoing monitoring and updating of GDPR policies/procedures, ensuring they reflect current regulations and best practice •Manage and coordinate operational components of security incident management, including response and reporting •Ensure the organisation complies with data breach and subject access request procedures, liaising with all relevant parties including clients •Manage and maintain the Information Asset Register, working with our services to identify information assets, evaluate risks, determine appropriate security measures and audit information provided Complaints Handling: •Review and maintain a robust complaint handling process in line with regulatory requirements and best practices •Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met •Provide regular reports on complaints metrics and provide insights to management •Identify and recommend improvements based on complaints analysis to improve processes, as appropriate Policy & Procedure Management •Draft, review, and update policies and procedures, as required •Monitor changes in regulation, ensuring internal policies align with UK data protection law •Assist with provision of due diligence information to funders and other stakeholders, as required •Liaise with service delivery partners to obtain due diligence information, as appropriate Website & Social Media Content Management: •Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines •Oversee the development of social media policies that align with compliance requirements •Superuser responsibility for social media channels •Monitor social media channels for compliance with internal guidelines and external regulations and collaborate with service teams to ensure that promotional content adheres to compliance standards •Conduct regular audits of website and social media content for compliance risks What you will need •You will have specialist experience in a compliance role with GDPR expertise. •Good understanding of regulatory requirements and data privacy •Proven knowledge of MS 365 applications •Experience of compliant handling •Excellent analytical and problem-solving •Outstanding written and verbal skills •Experience of conducting internal audits is ideal but not essential What you will get in return Hybrid role - 37.5 hours a week Up to £31k If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.