Sue Ross Legal are recruiting for a Multi-Track Personal Injury Fee Earner. Our client is a top 100 UK law firm with a renowned reputation; Due to a period of continued growth, the firm are actively seeking dedicated, and ambitious lawyers, (whether qualified solicitors or unqualified fee earners) to take on a varied caseload of high value serious and catastrophic injury cases from start to finish, predominantly litigated RTA based. Subject to experience, you will oversee cases valued between £25,000 and £50,000, £50,000, and £250,000, £250,000 to £1,000,000 or £1,000,000+. Duties: You will be responsible for delivering excellent client care to clients who have suffered from a traumatic and life changing event. Conduct regular technical and case reviews, providing feedback and mentoring as required. Regular communication and meetings with your client. Instructions and meetings with a multi-disciplinary team of experts for example, medical experts, case managers, care experts, architects, forensic accountants, counsel. Analysis of evidence and research of legal issues on liability, causation, and quantum. Drafting documents including statements, pleadings, and schedules of loss. Securing early interim payments and appropriate rehabilitation. Optimising your client s settlement. Ability to work with a task-based case management system to ensure regular contact is maintained with all clients, providing exceptional customer service, and managing their expectations. Raising awareness of the department and developing your professional profile. Support your Team Leader in the supervision, mentoring and development of junior members of the team as appropriate, ensuring clear objectives and KPIs are followed, performance issues are actively managed and development plans are in place in accordance with company policy. Perform to a high level in a target orientated environment. To undertake any other tasks as deemed relevant and reasonable by the business. Person Specification Qualified Solicitor or Fellow of CILEx with a minimum of 4 years post qualification experience or can demonstrate equivalent experience to charge and recover appropriate rates. Proven track record of dealing with serious injury claims; an experienced litigator with strong technical ability and practical knowledge of the court procedures. Commitment to delivering excellent client care for each of our clients. Excellent communication skills to include negotiation and objection handling. Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care. Competent working with a case management system and good knowledge of Excel and Word. Good attention to detail and strong organisational skills. Maintains a positive attitude, self-motivated and uses own initiative. Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives. Your KPI s and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support. Although you will be handling a claimant caseload, our client will look at candidates from either claimant or defendant backgrounds. This is an excellent opportunity to join an esteemed firm that believes in staff progression, offers high levels of flexibility, and supports agile working. The organisation will offer you the following employment benefits package: 25 to 30 days holiday + bank holidays Company bonus scheme Enhanced pension scheme Permanent Health Insurance Free eye tests Enhanced adoption leave, maternity & paternity pay Reward & recognition long service, prize draw, incentives Life insurance Free parking (if/when in office) For more information about the above vacancy or for a confidential chat about our other vacancies throughout Yorkshire, Derbyshire, Nottinghamshire, Lincolnshire, the Northwest, and the Northeast, please send your details to us and one of our dedicated legal consultants will contact you. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Apr 28, 2026
Full time
Sue Ross Legal are recruiting for a Multi-Track Personal Injury Fee Earner. Our client is a top 100 UK law firm with a renowned reputation; Due to a period of continued growth, the firm are actively seeking dedicated, and ambitious lawyers, (whether qualified solicitors or unqualified fee earners) to take on a varied caseload of high value serious and catastrophic injury cases from start to finish, predominantly litigated RTA based. Subject to experience, you will oversee cases valued between £25,000 and £50,000, £50,000, and £250,000, £250,000 to £1,000,000 or £1,000,000+. Duties: You will be responsible for delivering excellent client care to clients who have suffered from a traumatic and life changing event. Conduct regular technical and case reviews, providing feedback and mentoring as required. Regular communication and meetings with your client. Instructions and meetings with a multi-disciplinary team of experts for example, medical experts, case managers, care experts, architects, forensic accountants, counsel. Analysis of evidence and research of legal issues on liability, causation, and quantum. Drafting documents including statements, pleadings, and schedules of loss. Securing early interim payments and appropriate rehabilitation. Optimising your client s settlement. Ability to work with a task-based case management system to ensure regular contact is maintained with all clients, providing exceptional customer service, and managing their expectations. Raising awareness of the department and developing your professional profile. Support your Team Leader in the supervision, mentoring and development of junior members of the team as appropriate, ensuring clear objectives and KPIs are followed, performance issues are actively managed and development plans are in place in accordance with company policy. Perform to a high level in a target orientated environment. To undertake any other tasks as deemed relevant and reasonable by the business. Person Specification Qualified Solicitor or Fellow of CILEx with a minimum of 4 years post qualification experience or can demonstrate equivalent experience to charge and recover appropriate rates. Proven track record of dealing with serious injury claims; an experienced litigator with strong technical ability and practical knowledge of the court procedures. Commitment to delivering excellent client care for each of our clients. Excellent communication skills to include negotiation and objection handling. Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care. Competent working with a case management system and good knowledge of Excel and Word. Good attention to detail and strong organisational skills. Maintains a positive attitude, self-motivated and uses own initiative. Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives. Your KPI s and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support. Although you will be handling a claimant caseload, our client will look at candidates from either claimant or defendant backgrounds. This is an excellent opportunity to join an esteemed firm that believes in staff progression, offers high levels of flexibility, and supports agile working. The organisation will offer you the following employment benefits package: 25 to 30 days holiday + bank holidays Company bonus scheme Enhanced pension scheme Permanent Health Insurance Free eye tests Enhanced adoption leave, maternity & paternity pay Reward & recognition long service, prize draw, incentives Life insurance Free parking (if/when in office) For more information about the above vacancy or for a confidential chat about our other vacancies throughout Yorkshire, Derbyshire, Nottinghamshire, Lincolnshire, the Northwest, and the Northeast, please send your details to us and one of our dedicated legal consultants will contact you. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
About the Role Azelis is seeking a highly motivated Technical Product Manager to join our Pharmaceutical, Healthcare & Nutraceuticals business unit in the UK.This role is responsible for delivering technical, formulation and regulatory support to customers and principals, ensuring the successful introduction, management, and compliance of pharmaceutical products across the portfolio.This is a hybrid working role based in Hertford , with occasional travel required within the UK and EU. Job Purpose Responsible for the Technical & Regulatory support of our Customers and Principals. Principal Accountabilities Manage the technical introduction of new products into the Company Liaise with Principals on Technical product related issues. Support the sales/market managers in pursuit of the Business Unit targets and objectives, as well as maintain the technical database and portal, and deliver business maintenance to the customers. Responsible for technical contact at specific customer accounts. Providing technical information and regulatory advice. Handle quality issues and product rejections, co-ordinate responses between supplier and customer. Assist in the preparation of marketing and advertising material. Maintain awareness of new technical developments. Application support to Customers and Principals Implement company procedures as required. Provide technical support to local SHEQ Manager. Produce Visit Reports and record other customer and Principal interactions in a timely manner. Take technical responsibility for products and interactions with designated Principals. Working closely with the Product Managers managing these Principals Keeping the Portal Updated with the latest technical documentation for your designated Principals Supply Chain Mapping Completion of Customer Quality & Technical Questionnaires Key Skills Bachelor degree in relevant field Strong technical knowledge of the products and technologies used within our marketplace Excellent communication skills Ability to work under pressure Analytical skills Fluent in English Ability to liaise with people at all levels both internally and externally Team player Commercial AwarenessAzelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE.Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers' product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners.Impact through ideas. Innovation through formulation.Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster .Azelis Americas' U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at .
Apr 28, 2026
Full time
About the Role Azelis is seeking a highly motivated Technical Product Manager to join our Pharmaceutical, Healthcare & Nutraceuticals business unit in the UK.This role is responsible for delivering technical, formulation and regulatory support to customers and principals, ensuring the successful introduction, management, and compliance of pharmaceutical products across the portfolio.This is a hybrid working role based in Hertford , with occasional travel required within the UK and EU. Job Purpose Responsible for the Technical & Regulatory support of our Customers and Principals. Principal Accountabilities Manage the technical introduction of new products into the Company Liaise with Principals on Technical product related issues. Support the sales/market managers in pursuit of the Business Unit targets and objectives, as well as maintain the technical database and portal, and deliver business maintenance to the customers. Responsible for technical contact at specific customer accounts. Providing technical information and regulatory advice. Handle quality issues and product rejections, co-ordinate responses between supplier and customer. Assist in the preparation of marketing and advertising material. Maintain awareness of new technical developments. Application support to Customers and Principals Implement company procedures as required. Provide technical support to local SHEQ Manager. Produce Visit Reports and record other customer and Principal interactions in a timely manner. Take technical responsibility for products and interactions with designated Principals. Working closely with the Product Managers managing these Principals Keeping the Portal Updated with the latest technical documentation for your designated Principals Supply Chain Mapping Completion of Customer Quality & Technical Questionnaires Key Skills Bachelor degree in relevant field Strong technical knowledge of the products and technologies used within our marketplace Excellent communication skills Ability to work under pressure Analytical skills Fluent in English Ability to liaise with people at all levels both internally and externally Team player Commercial AwarenessAzelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE.Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers' product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners.Impact through ideas. Innovation through formulation.Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster .Azelis Americas' U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at .
About StarCompliance StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360 degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Role The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realise maximum value from the StarCompliance platform. This role partners closely with clients to understand their compliance programs, guide them through configuration and adoption, and ensure long term satisfaction and platform engagement. A Lead Analyst acts as a senior resource within the team, driving complex client initiatives, supporting continuous improvement, and serving as a subject matter expert across Star's product suite. Responsibilities Client Partnership and Strategic Engagement Act as the primary point of contact for a portfolio of enterprise and strategic accounts. Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities. Lead strategic conversations focused on best practices, optimization opportunities, and program expansion. Service Delivery and Technical Execution Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing. Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes. Take end to end ownership of requests and issues ensuring timely resolution, proactive client communication, and effective coordination across teams. Oversight, Risk Management and Advocacy Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities. Partner with internal teams (Product, Engineering, Compliance Advisory, Support) to coordinate solutions for complex client needs. Serve as the escalation point for critical issues, ensuring timely and transparent communication. Customer Success Manager_December 2025 Leadership and Knowledge Sharing Mentor analyst and senior level team members and support onboarding of new colleagues. Contribute to internal playbooks, documentation, and operational standards. Champion new product functionality and represent client feedback during product planning cycles. Foster a culture of collaboration, accountability and continuous learning by offering advice, guidance and support to colleagues. Actively build strong relationships across the team, promote open communication and shared learning and help ensure team objectives and service delivery standards are consistently met. Skills and Experience 5 years in Client Success, Account Management, Compliance Technology, or related roles. Experience supporting enterprise clients within SaaS, financial services, or regulatory technology. Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls. Excellent stakeholder management skills with the professionalism to represent StarCompliance in high pressure, client facing scenarios and the ability to prioritise effectively in a fast paced environment. The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills, capable of clearly conveying topics and solutions to technical and non technical audiences. A commitment to learning new products, tools, technologies and practices. Preferred Experience with data integrations (SFTP, APIs, batch file processing). Prior experience with compliance platforms-knowledge of StarCompliance platform is advantageous. Experience leading or supervising a team or coaching and mentoring junior team members. StarCompliance Background Checks All positions require pre employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
Apr 28, 2026
Full time
About StarCompliance StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360 degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Role The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realise maximum value from the StarCompliance platform. This role partners closely with clients to understand their compliance programs, guide them through configuration and adoption, and ensure long term satisfaction and platform engagement. A Lead Analyst acts as a senior resource within the team, driving complex client initiatives, supporting continuous improvement, and serving as a subject matter expert across Star's product suite. Responsibilities Client Partnership and Strategic Engagement Act as the primary point of contact for a portfolio of enterprise and strategic accounts. Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities. Lead strategic conversations focused on best practices, optimization opportunities, and program expansion. Service Delivery and Technical Execution Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing. Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes. Take end to end ownership of requests and issues ensuring timely resolution, proactive client communication, and effective coordination across teams. Oversight, Risk Management and Advocacy Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities. Partner with internal teams (Product, Engineering, Compliance Advisory, Support) to coordinate solutions for complex client needs. Serve as the escalation point for critical issues, ensuring timely and transparent communication. Customer Success Manager_December 2025 Leadership and Knowledge Sharing Mentor analyst and senior level team members and support onboarding of new colleagues. Contribute to internal playbooks, documentation, and operational standards. Champion new product functionality and represent client feedback during product planning cycles. Foster a culture of collaboration, accountability and continuous learning by offering advice, guidance and support to colleagues. Actively build strong relationships across the team, promote open communication and shared learning and help ensure team objectives and service delivery standards are consistently met. Skills and Experience 5 years in Client Success, Account Management, Compliance Technology, or related roles. Experience supporting enterprise clients within SaaS, financial services, or regulatory technology. Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls. Excellent stakeholder management skills with the professionalism to represent StarCompliance in high pressure, client facing scenarios and the ability to prioritise effectively in a fast paced environment. The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills, capable of clearly conveying topics and solutions to technical and non technical audiences. A commitment to learning new products, tools, technologies and practices. Preferred Experience with data integrations (SFTP, APIs, batch file processing). Prior experience with compliance platforms-knowledge of StarCompliance platform is advantageous. Experience leading or supervising a team or coaching and mentoring junior team members. StarCompliance Background Checks All positions require pre employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
Not every sales role is about chasing cold leads. Some are about understanding your customers, supporting their applications, and helping them get the best out of the technology they already rely on. This role sits firmly in that space. We are looking for an Account Manager to join a well-established manufacturer of industrial motor control and variable speed drive technology. Their products are used globally across manufacturing, automation, energy efficiency and industrial equipment. If you currently work within industrial automation, electrical engineering, motion control, motors, PLC systems or similar technical sectors , this could be a strong fit. You do not need to be a drives specialist , but you should be comfortable working with technical products and speaking with engineers and technically minded customers. The role will focus mainly on managing and developing existing customer accounts , supporting distributors and industrial customers, while identifying opportunities to grow revenue across the product range. The position is office-based in Welshpool , with customer visits where required. What You'll Be Doing Managing and developing relationships with existing customers and distribution partners Supporting customers with technical and commercial discussions around motor control and drive solutions Identifying opportunities to increase revenue within established accounts Preparing quotations, proposals and commercial offers Working closely with internal technical and product teams to support customer requirements Visiting customers when required to support account development Maintaining CRM records and producing regular sales updates This role is less about aggressive new business and more about building long-term relationships with customers who already use the technology. What Were Looking For Experience in an account management or technical sales role Background within industrial equipment, automation, electrical engineering or similar sectors Comfortable speaking with engineers and technically minded customers Strong relationship building and commercial awareness Organised and able to manage multiple customer accounts Candidates may currently be working as: Account Managers within industrial or technical sectors Technical Sales Engineers Internal Sales Engineers looking to become more customer-facing Automation or electrical product specialists with commercial responsibilities The Opportunity This role would suit someone who enjoys the commercial side of engineering , but still wants to stay close to the technical detail and customer applications. You will be joining a growing global manufacturer with strong engineering capability, established customers and long-term opportunities within the business. About Us : At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match. How to Apply : All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.
Apr 28, 2026
Full time
Not every sales role is about chasing cold leads. Some are about understanding your customers, supporting their applications, and helping them get the best out of the technology they already rely on. This role sits firmly in that space. We are looking for an Account Manager to join a well-established manufacturer of industrial motor control and variable speed drive technology. Their products are used globally across manufacturing, automation, energy efficiency and industrial equipment. If you currently work within industrial automation, electrical engineering, motion control, motors, PLC systems or similar technical sectors , this could be a strong fit. You do not need to be a drives specialist , but you should be comfortable working with technical products and speaking with engineers and technically minded customers. The role will focus mainly on managing and developing existing customer accounts , supporting distributors and industrial customers, while identifying opportunities to grow revenue across the product range. The position is office-based in Welshpool , with customer visits where required. What You'll Be Doing Managing and developing relationships with existing customers and distribution partners Supporting customers with technical and commercial discussions around motor control and drive solutions Identifying opportunities to increase revenue within established accounts Preparing quotations, proposals and commercial offers Working closely with internal technical and product teams to support customer requirements Visiting customers when required to support account development Maintaining CRM records and producing regular sales updates This role is less about aggressive new business and more about building long-term relationships with customers who already use the technology. What Were Looking For Experience in an account management or technical sales role Background within industrial equipment, automation, electrical engineering or similar sectors Comfortable speaking with engineers and technically minded customers Strong relationship building and commercial awareness Organised and able to manage multiple customer accounts Candidates may currently be working as: Account Managers within industrial or technical sectors Technical Sales Engineers Internal Sales Engineers looking to become more customer-facing Automation or electrical product specialists with commercial responsibilities The Opportunity This role would suit someone who enjoys the commercial side of engineering , but still wants to stay close to the technical detail and customer applications. You will be joining a growing global manufacturer with strong engineering capability, established customers and long-term opportunities within the business. About Us : At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match. How to Apply : All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Apr 27, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Company Overview RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with analytics and large data sets to deliver safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection and support global initiatives that create win win outcomes for business and the environment. What We Offer We provide a rewarding workplace where you contribute to making ships safer for crew and cargo. Our base salary is competitive, we support employee wellbeing and provide a Healthy Living Allowance. An annual incentive scheme is offered, and professional development opportunities help your career grow. What Makes RightShip a Great Place to Work RightShip is an equal opportunity employer and champions diversity. Our teams include individuals from diverse geographies, cultures, religions, ethnicities, genders, sexual orientations, abilities and generations. Diversity strengthens us as a company. Job Overview Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and drives customer value realization, engagement and retention across the RightShip product suite. The role focuses on enterprise and mid market customers requiring high touch, dedicated service, and partners closely with Sales, Product and Support teams to ensure strong adoption, proactive engagement and timely contract renewals. Major Responsibilities Customer Onboarding and Implementation Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite. Coordinate onboarding activities including account enablement, configuration, training and early adoption support. Guide customers through key product capabilities and align their objectives with the value delivered. Ensure a smooth transition from Sales to Customer Success by supporting handover of new accounts and confirming customer goals. Customer Engagement and Value Realization Manage an assigned portfolio, maintaining regular engagement to ensure customers derive value. Develop strong relationships with customer stakeholders to understand operational needs and priorities. Monitor usage, engagement and satisfaction to identify opportunities for improved adoption. Proactively identify risks, blockers or issues affecting success and work with internal teams to resolve them. Act as the voice of the customer by collecting feedback and sharing insights with Product, Sales and other teams. Customer Retention & Account Health Support retention and renewal targets by ensuring customers realize measurable value. Maintain visibility of contract timelines and collaborate with Sales for timely renewals. Identify and elevate potential retention risks. Track key success indicators across accounts. Customer Support & Issue Management Serve as the first point of contact for queries, usage questions and service requests. Coordinate with Product, Platform Support and other teams to resolve issues efficiently. Maintain clear communication throughout issue resolution. Support delivery of service levels and response standards. Commercial Collaboration Identify opportunities for additional value through product adoption or expanded usage. Collaborate with Sales to support discussions on upgrades, renewals or new solutions. Provide insights from ongoing engagement to support commercial conversations and account planning. Qualifications, Skills & Attributes Bachelor's degree in Business, Maritime Studies, Marketing or related discipline. 6-8+ years' experience in customer success, account management, customer experience or client relationships. Experience with SaaS platforms, digital products or maritime industry solutions is desirable. Strong ability to build customer relationships and understand operational needs. Ability to communicate product value and translate technical capabilities into practical outcomes. Excellent organizational skills and ability to manage multiple relationships simultaneously. Effective collaboration across cross functional teams. Equal Opportunity Statement RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
Apr 27, 2026
Full time
Company Overview RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with analytics and large data sets to deliver safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection and support global initiatives that create win win outcomes for business and the environment. What We Offer We provide a rewarding workplace where you contribute to making ships safer for crew and cargo. Our base salary is competitive, we support employee wellbeing and provide a Healthy Living Allowance. An annual incentive scheme is offered, and professional development opportunities help your career grow. What Makes RightShip a Great Place to Work RightShip is an equal opportunity employer and champions diversity. Our teams include individuals from diverse geographies, cultures, religions, ethnicities, genders, sexual orientations, abilities and generations. Diversity strengthens us as a company. Job Overview Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and drives customer value realization, engagement and retention across the RightShip product suite. The role focuses on enterprise and mid market customers requiring high touch, dedicated service, and partners closely with Sales, Product and Support teams to ensure strong adoption, proactive engagement and timely contract renewals. Major Responsibilities Customer Onboarding and Implementation Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite. Coordinate onboarding activities including account enablement, configuration, training and early adoption support. Guide customers through key product capabilities and align their objectives with the value delivered. Ensure a smooth transition from Sales to Customer Success by supporting handover of new accounts and confirming customer goals. Customer Engagement and Value Realization Manage an assigned portfolio, maintaining regular engagement to ensure customers derive value. Develop strong relationships with customer stakeholders to understand operational needs and priorities. Monitor usage, engagement and satisfaction to identify opportunities for improved adoption. Proactively identify risks, blockers or issues affecting success and work with internal teams to resolve them. Act as the voice of the customer by collecting feedback and sharing insights with Product, Sales and other teams. Customer Retention & Account Health Support retention and renewal targets by ensuring customers realize measurable value. Maintain visibility of contract timelines and collaborate with Sales for timely renewals. Identify and elevate potential retention risks. Track key success indicators across accounts. Customer Support & Issue Management Serve as the first point of contact for queries, usage questions and service requests. Coordinate with Product, Platform Support and other teams to resolve issues efficiently. Maintain clear communication throughout issue resolution. Support delivery of service levels and response standards. Commercial Collaboration Identify opportunities for additional value through product adoption or expanded usage. Collaborate with Sales to support discussions on upgrades, renewals or new solutions. Provide insights from ongoing engagement to support commercial conversations and account planning. Qualifications, Skills & Attributes Bachelor's degree in Business, Maritime Studies, Marketing or related discipline. 6-8+ years' experience in customer success, account management, customer experience or client relationships. Experience with SaaS platforms, digital products or maritime industry solutions is desirable. Strong ability to build customer relationships and understand operational needs. Ability to communicate product value and translate technical capabilities into practical outcomes. Excellent organizational skills and ability to manage multiple relationships simultaneously. Effective collaboration across cross functional teams. Equal Opportunity Statement RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
A fantastic opportunity has arisen for a Head of Conveyancing to join a growing legal business in the East Midlands. This is a senior leadership role with responsibility for commercial performance, regulatory compliance, team development and service delivery, alongside key appointments as COLP and MLRO. Client Details Our client is a well regarded law firm with an excellent reputation for client service and a genuinely supportive, family friendly culture. Known for their personable approach and strong relationships with clients and local partners, they have built consistent positive reviews and repeat business through high quality conveyancing work. Despite their size, they are ambitious and growth focused, offering a collaborative environment where senior leaders can make a real impact. The firm promotes flexibility, approachability and a close knit team culture, making it an ideal environment for someone who values both professional standards and a supportive workplace. Description The Head of Conveyancing will be: Leading the commercial, regulatory, quality and operational performance of the conveyancing function Managing and developing 7 direct reports, ensuring strong leadership, accountability and engagement across the team Acting as the key supervisor accountable for technical standards, service delivery and compliance performance Holding responsibility as COLP for ensuring the firm operates in line with SRA Standards and Regulations Taking on the MLRO and MLCO remit, overseeing AML controls, risk management and regulatory reporting Driving KPI and SLA performance, while maintaining a high quality and client focused conveyancing service Monitoring pipeline, budgets, forecasting, team capacity and utilisation to support business growth Handling escalations from clients, partners and stakeholders, and ensuring issues are resolved effectively Working closely with senior leadership to shape wider business strategy and continuous improvement Building a high performance culture centred on professionalism, customer service and collaboration Profile The Head of Conveyancing should be: A solicitor or equivalent with significant conveyancing experience Experienced in leading residential conveyancing teams and managing service delivery at department level Able to act as COLP, with strong knowledge of SRA regulatory requirements and compliance frameworks Capable of taking on MLRO and MLCO responsibilities, with a sound understanding of AML obligations Commercially aware, performance driven and confident managing budgets, KPIs and operational reporting Skilled in supervising, mentoring and developing legal managers and wider legal teams Comfortable acting as an escalation point for complex legal, client service and compliance issues A strong communicator with the credibility to represent the business with partners, clients and regulators Highly organised, able to prioritise, delegate and lead change effectively Professional, resilient and committed to high standards of client care and risk management Job Offer This is a standout opportunity for an experienced conveyancing leader to step into a highly visible role with real influence over performance, compliance and strategy. You will join a business that publicly promotes flexible working, career progression, training, wellbeing support, innovation and a people first culture, with wider group testimonials also referencing strong salaries, bonus potential, healthcare and clear development pathways. For someone looking to combine leadership, compliance and operational responsibility in a growing property law environment, this offers far more than a job, it is a genuine long term career move. If you're an experienced Head of Conveyancing, apply now or contact Michael Bailey for more information.
Apr 27, 2026
Full time
A fantastic opportunity has arisen for a Head of Conveyancing to join a growing legal business in the East Midlands. This is a senior leadership role with responsibility for commercial performance, regulatory compliance, team development and service delivery, alongside key appointments as COLP and MLRO. Client Details Our client is a well regarded law firm with an excellent reputation for client service and a genuinely supportive, family friendly culture. Known for their personable approach and strong relationships with clients and local partners, they have built consistent positive reviews and repeat business through high quality conveyancing work. Despite their size, they are ambitious and growth focused, offering a collaborative environment where senior leaders can make a real impact. The firm promotes flexibility, approachability and a close knit team culture, making it an ideal environment for someone who values both professional standards and a supportive workplace. Description The Head of Conveyancing will be: Leading the commercial, regulatory, quality and operational performance of the conveyancing function Managing and developing 7 direct reports, ensuring strong leadership, accountability and engagement across the team Acting as the key supervisor accountable for technical standards, service delivery and compliance performance Holding responsibility as COLP for ensuring the firm operates in line with SRA Standards and Regulations Taking on the MLRO and MLCO remit, overseeing AML controls, risk management and regulatory reporting Driving KPI and SLA performance, while maintaining a high quality and client focused conveyancing service Monitoring pipeline, budgets, forecasting, team capacity and utilisation to support business growth Handling escalations from clients, partners and stakeholders, and ensuring issues are resolved effectively Working closely with senior leadership to shape wider business strategy and continuous improvement Building a high performance culture centred on professionalism, customer service and collaboration Profile The Head of Conveyancing should be: A solicitor or equivalent with significant conveyancing experience Experienced in leading residential conveyancing teams and managing service delivery at department level Able to act as COLP, with strong knowledge of SRA regulatory requirements and compliance frameworks Capable of taking on MLRO and MLCO responsibilities, with a sound understanding of AML obligations Commercially aware, performance driven and confident managing budgets, KPIs and operational reporting Skilled in supervising, mentoring and developing legal managers and wider legal teams Comfortable acting as an escalation point for complex legal, client service and compliance issues A strong communicator with the credibility to represent the business with partners, clients and regulators Highly organised, able to prioritise, delegate and lead change effectively Professional, resilient and committed to high standards of client care and risk management Job Offer This is a standout opportunity for an experienced conveyancing leader to step into a highly visible role with real influence over performance, compliance and strategy. You will join a business that publicly promotes flexible working, career progression, training, wellbeing support, innovation and a people first culture, with wider group testimonials also referencing strong salaries, bonus potential, healthcare and clear development pathways. For someone looking to combine leadership, compliance and operational responsibility in a growing property law environment, this offers far more than a job, it is a genuine long term career move. If you're an experienced Head of Conveyancing, apply now or contact Michael Bailey for more information.
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Apr 27, 2026
Full time
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Telent Technology Services Limited
City, Birmingham
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Apr 26, 2026
Full time
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Import Merchandiser / Order Processing Coordinator Harrogate Full-Time £28,000 Are you highly organised, detail-driven, and passionate about delivering exceptional customer service? We re looking for a proactive Merchandiser / Order Processing Coordinator to join a dynamic team, supporting key accounts and ensuring seamless delivery from order to dispatch. About the Role Reporting to the Supply Chain Manager, you ll take ownership of order processing and merchandising for several major key accounts. You ll play a central role in keeping everything on track, working closely with customers, manufacturers, and internal teams to ensure products are delivered on time and to the highest standard. This is a fast-paced, collaborative role where strong communication, organisation, and problem-solving skills are essential. Key Responsibilities Manage critical paths to ensure on-time delivery, leading weekly reviews and resolving issues Process orders end-to-end: confirm with customers, place with factories, and maintain accurate records Act as the main point of contact for customers and suppliers, ensuring clear and timely communication Coordinate product details including colour approvals, packaging, and testing requirements Prepare and check invoices, packing lists, and related documentation Collaborate with internal teams (Technical, Design, Account Management) to meet customer goals Provide general administrative support and assist with meetings, travel, and team tasks as needed What We re Looking For Strong organisational skills with excellent attention to detail Ability to manage multiple priorities and meet deadlines Confident communicator with strong relationship-building skills Proactive and solutions-focused approach Experience in merchandising, supply chain, or order processing (preferred) What s in It for You? Salary of £28,000 Opportunity to work with major key accounts Collaborative and supportive team environment Exposure to international suppliers and potential travel opportunities A varied, fast-paced role with real responsibility Interested? Please send you CV ASAP to Louise - Unity Resourcing
Apr 26, 2026
Full time
Import Merchandiser / Order Processing Coordinator Harrogate Full-Time £28,000 Are you highly organised, detail-driven, and passionate about delivering exceptional customer service? We re looking for a proactive Merchandiser / Order Processing Coordinator to join a dynamic team, supporting key accounts and ensuring seamless delivery from order to dispatch. About the Role Reporting to the Supply Chain Manager, you ll take ownership of order processing and merchandising for several major key accounts. You ll play a central role in keeping everything on track, working closely with customers, manufacturers, and internal teams to ensure products are delivered on time and to the highest standard. This is a fast-paced, collaborative role where strong communication, organisation, and problem-solving skills are essential. Key Responsibilities Manage critical paths to ensure on-time delivery, leading weekly reviews and resolving issues Process orders end-to-end: confirm with customers, place with factories, and maintain accurate records Act as the main point of contact for customers and suppliers, ensuring clear and timely communication Coordinate product details including colour approvals, packaging, and testing requirements Prepare and check invoices, packing lists, and related documentation Collaborate with internal teams (Technical, Design, Account Management) to meet customer goals Provide general administrative support and assist with meetings, travel, and team tasks as needed What We re Looking For Strong organisational skills with excellent attention to detail Ability to manage multiple priorities and meet deadlines Confident communicator with strong relationship-building skills Proactive and solutions-focused approach Experience in merchandising, supply chain, or order processing (preferred) What s in It for You? Salary of £28,000 Opportunity to work with major key accounts Collaborative and supportive team environment Exposure to international suppliers and potential travel opportunities A varied, fast-paced role with real responsibility Interested? Please send you CV ASAP to Louise - Unity Resourcing
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
Apr 25, 2026
Full time
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
Retail Supervisor Contract - until January 2027. Payrate - £16.48 per hour Location - SW1X 7XL Full time working Flexible days Dyson Retail is Different, for several reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers - think 5-star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology. You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the on-going success of our Dyson concession. About the Role As a Supervisor in Luxury retail store, one of the world's leading luxury departments stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality. A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising. Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, "VIP" experiences and new propositions Continually review results, establish clear measures, sharing insights and revise as needed to drive performance Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer's expectations, whilst balancing this with a safe, compliant and cost controlled culture Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so Be the brand guardian, ensuring your team understand what needs to be delivered and how About You Proven experience of leading, motivating and developing in a premium retail environment Proven experience of Supervisor A confident, composed approach Proven experience in running the day-to-day operations of a retail location Proven ability communicating with, challenging and influencing senior stakeholders Ideally understand the beauty industry Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results Track record for creating innovative solutions that solve problems and/or challenge convention An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 25, 2026
Contractor
Retail Supervisor Contract - until January 2027. Payrate - £16.48 per hour Location - SW1X 7XL Full time working Flexible days Dyson Retail is Different, for several reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers - think 5-star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology. You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the on-going success of our Dyson concession. About the Role As a Supervisor in Luxury retail store, one of the world's leading luxury departments stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality. A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising. Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, "VIP" experiences and new propositions Continually review results, establish clear measures, sharing insights and revise as needed to drive performance Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer's expectations, whilst balancing this with a safe, compliant and cost controlled culture Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so Be the brand guardian, ensuring your team understand what needs to be delivered and how About You Proven experience of leading, motivating and developing in a premium retail environment Proven experience of Supervisor A confident, composed approach Proven experience in running the day-to-day operations of a retail location Proven ability communicating with, challenging and influencing senior stakeholders Ideally understand the beauty industry Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results Track record for creating innovative solutions that solve problems and/or challenge convention An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Competitive Salary Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Legal Cashier Experience. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Legal Cashier experience • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Apr 25, 2026
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Competitive Salary Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Legal Cashier Experience. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Legal Cashier experience • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
A leading technology and advisory firm in Greater London is seeking a Customer Success Manager to join its dynamic team. This role focuses on delivering exceptional onboarding experiences and managing a portfolio of scaled accounts through AI-driven engagement strategies. The ideal candidate will have proven experience in B2B SaaS customer success and possess strong analytical and relationship-building skills. The company offers a supportive culture with various perks, including a personal performance bonus and health coverage.
Apr 25, 2026
Full time
A leading technology and advisory firm in Greater London is seeking a Customer Success Manager to join its dynamic team. This role focuses on delivering exceptional onboarding experiences and managing a portfolio of scaled accounts through AI-driven engagement strategies. The ideal candidate will have proven experience in B2B SaaS customer success and possess strong analytical and relationship-building skills. The company offers a supportive culture with various perks, including a personal performance bonus and health coverage.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Apr 24, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Elix Sourcing Solutions
West Bridgford, Nottinghamshire
Applications Engineer South Yorkshire 35,000 - 40,000 + Bonus (50k+) + Training + Progression + Healthcare + Benefits Package Position for an Applications Engineer to support the Product Manager for the companies Mechanical Engineering products and services. The company are a leading industrial machinery engineering specialist and are a well-regarded and established authority in their field. Due to a combination of growth, internal movements and investment they are seeking to add key roles within the business. The role involves having a technical understanding of drives and motors and supporting the product manager with customer enquiries. It is a mostly desk based role but will involve occasional meetings. Here is an outstanding opportunity to play a key fundamental role in the technical department of a growing, ambitious and successful market leader. The Role: Applications Engineer Supporting the Product Manager Mon - Friday Days - 40 hours Bonus paid on profit quarterly Candidate Requirements: Mechanical Engineering background Experience of Drives and Motors Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Applications Engineer, Drives, Motors, Product, Product support, Industrial transmissions, gearboxes, transmission, drives, motors, couplings, product expert, product specialist, Mechanical, Electrical, Technical Sales, Technical Manager, HND, HNC, Electrical, Gears, CNC, Industrial, Sheffield, South Yorkshire, Barnsley, Doncaster, Rotherham, Nottingham
Apr 24, 2026
Full time
Applications Engineer South Yorkshire 35,000 - 40,000 + Bonus (50k+) + Training + Progression + Healthcare + Benefits Package Position for an Applications Engineer to support the Product Manager for the companies Mechanical Engineering products and services. The company are a leading industrial machinery engineering specialist and are a well-regarded and established authority in their field. Due to a combination of growth, internal movements and investment they are seeking to add key roles within the business. The role involves having a technical understanding of drives and motors and supporting the product manager with customer enquiries. It is a mostly desk based role but will involve occasional meetings. Here is an outstanding opportunity to play a key fundamental role in the technical department of a growing, ambitious and successful market leader. The Role: Applications Engineer Supporting the Product Manager Mon - Friday Days - 40 hours Bonus paid on profit quarterly Candidate Requirements: Mechanical Engineering background Experience of Drives and Motors Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Applications Engineer, Drives, Motors, Product, Product support, Industrial transmissions, gearboxes, transmission, drives, motors, couplings, product expert, product specialist, Mechanical, Electrical, Technical Sales, Technical Manager, HND, HNC, Electrical, Gears, CNC, Industrial, Sheffield, South Yorkshire, Barnsley, Doncaster, Rotherham, Nottingham
My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong Customer Service background Previously managed or overseen a Contact Centre Experience working with outsourced vendors Analytical skills (Excel) Any experience with Fraud Investigation is desirable Tableau, Power BI or similar tool is desirable Degree educated Excellent communication skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.
Apr 24, 2026
Full time
My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong Customer Service background Previously managed or overseen a Contact Centre Experience working with outsourced vendors Analytical skills (Excel) Any experience with Fraud Investigation is desirable Tableau, Power BI or similar tool is desirable Degree educated Excellent communication skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.
Senior Property Manager (FTC) Milton Keynes £55,000 A leading property management company, is seeking a passionate and experienced Regional Resident Services Manager to join our dynamic team. In this permanent role, you will play a pivotal part in ensuring the safe and seamless management of our operations across a cluster or portfolio, aligning with our business strategy. With a competitive salary range of 55,000, this is an exciting opportunity to make a real impact in the property industry. - Deliver exceptional customer service and resident experience- Lead and develop a high-performing on-site team- Preferred Requirements: Ensure the Resident Services Team (RST) delivers the resident move-in and move-out process seamlessly, with all related streams completed within the set timeframe. Manage face-to-face enquiries from customers and maintain consistently high levels of customer service at all times. Effectively handle customer complaints and major incidents, such as security issues, with a calm and professional approach. Demonstrate a strong understanding of the Landlord and Tenants Act, Housing/Rents Acts Legislation, and health and safety requirements on-site. Possess a passion for service delivery and a can-do attitude, working collaboratively with the team to achieve goals. Preferred Qualifications: Educated to a minimum of A-Level standard or equivalent, with a desirable background in property management. Proven management and leadership experience in a complex residential property management or multi-site role in retail or hospitality. Excellent technical knowledge and previous experience in residential property repair and construction, an advantage. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Apr 24, 2026
Full time
Senior Property Manager (FTC) Milton Keynes £55,000 A leading property management company, is seeking a passionate and experienced Regional Resident Services Manager to join our dynamic team. In this permanent role, you will play a pivotal part in ensuring the safe and seamless management of our operations across a cluster or portfolio, aligning with our business strategy. With a competitive salary range of 55,000, this is an exciting opportunity to make a real impact in the property industry. - Deliver exceptional customer service and resident experience- Lead and develop a high-performing on-site team- Preferred Requirements: Ensure the Resident Services Team (RST) delivers the resident move-in and move-out process seamlessly, with all related streams completed within the set timeframe. Manage face-to-face enquiries from customers and maintain consistently high levels of customer service at all times. Effectively handle customer complaints and major incidents, such as security issues, with a calm and professional approach. Demonstrate a strong understanding of the Landlord and Tenants Act, Housing/Rents Acts Legislation, and health and safety requirements on-site. Possess a passion for service delivery and a can-do attitude, working collaboratively with the team to achieve goals. Preferred Qualifications: Educated to a minimum of A-Level standard or equivalent, with a desirable background in property management. Proven management and leadership experience in a complex residential property management or multi-site role in retail or hospitality. Excellent technical knowledge and previous experience in residential property repair and construction, an advantage. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
Apr 24, 2026
Full time
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
