The Counselling and Outreach Coordinator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub . This full-time role will shape the Wellbeing Hub's provision to the Black community, expanding equitable access to culturally-appropriate support. As Coordinator, you will provide initial clinical assessments to prospective service users and coordinate a small pool of Trainee Counsellors, expanding future access to Black-led counselling. You'll line manage an Administrator who is responsible for scheduling and other practical elements of the service. You'll also work closely in partnership with community organisations to ensure relevant, de-colonial approaches, including maintaining a delivery partnership with Black Psychotherapy. The main working site is a community centre in SE5, and the community outreach work involves regular travel across the borough. You will play a vital role in building community trust, ensuring that we are creating routes into the service and continually seeking and implementing feedback. We are seeking a qualified therapist who is passionate about improving Black people's access to early mental health support. Relationships and partnership working is vital, so you should be able to work independently but collaboratively, to be proactive and show initiative. The role will involve: Undertaking skilled assessments of client needs and risks, taking into account the nature and complexity of presenting needs and suitability for short-term therapeutic work Recruiting and training volunteer Counsellors, ensuring trauma-informed work integrating spirituality and cultural values, using creative therapeutic modalities, and maintaining therapeutic relationships that honour diverse healing approaches Maintaining a live engagement strategy and actively reaching out with physical presence to grassroots organisations, faith groups, community centres, cultural associations, and spaces for people experiencing difficult situations including e.g. food banks and advice/advocacy organisations Contributing to the development and continuous improvement of the service, bringing recommendations to support the SWH's inclusivity and best practice This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users. Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Thursday 7th May (11:59pm) Likely interview date: Monday 18th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
Apr 24, 2026
Full time
The Counselling and Outreach Coordinator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub . This full-time role will shape the Wellbeing Hub's provision to the Black community, expanding equitable access to culturally-appropriate support. As Coordinator, you will provide initial clinical assessments to prospective service users and coordinate a small pool of Trainee Counsellors, expanding future access to Black-led counselling. You'll line manage an Administrator who is responsible for scheduling and other practical elements of the service. You'll also work closely in partnership with community organisations to ensure relevant, de-colonial approaches, including maintaining a delivery partnership with Black Psychotherapy. The main working site is a community centre in SE5, and the community outreach work involves regular travel across the borough. You will play a vital role in building community trust, ensuring that we are creating routes into the service and continually seeking and implementing feedback. We are seeking a qualified therapist who is passionate about improving Black people's access to early mental health support. Relationships and partnership working is vital, so you should be able to work independently but collaboratively, to be proactive and show initiative. The role will involve: Undertaking skilled assessments of client needs and risks, taking into account the nature and complexity of presenting needs and suitability for short-term therapeutic work Recruiting and training volunteer Counsellors, ensuring trauma-informed work integrating spirituality and cultural values, using creative therapeutic modalities, and maintaining therapeutic relationships that honour diverse healing approaches Maintaining a live engagement strategy and actively reaching out with physical presence to grassroots organisations, faith groups, community centres, cultural associations, and spaces for people experiencing difficult situations including e.g. food banks and advice/advocacy organisations Contributing to the development and continuous improvement of the service, bringing recommendations to support the SWH's inclusivity and best practice This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users. Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Thursday 7th May (11:59pm) Likely interview date: Monday 18th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
Job Title: Practitioner Psychologist Location: Based in Croydon. Unfortunately this service does not have step free access. Salary: £60,000 (Full Time Equivalent) NHS Equivalent Band: 8A Shift Pattern: 22.5 hours per week, Monday to Friday working between 09:00 - 17:00, although some flexibility may be required at times with service needs. Working days can be agreed upon next stages of the interview process. About the Role We're looking for an experienced Registered Practitioner Psychologist with a background in clinical psychology to join our team in Croydon. The service offers a psychologically informed environment across four sites, providing low to high support forensic mental health services to our residents with forensic mental health needs, complex conditions, and dual diagnosis. In this role, you will drive the delivery of evidence based psychological assessments and interventions aimed at the rehabilitation and reintegration of our residents into the communities. This is a creative, evolving, and impactful role which works closely with our Group Psychological Lead and wider teams to provide support to staff and at times residents to support in providing a streamlined and psychologically informed service. Key Responsibilities include: Provide advice, guidance, and support to the team with supporting our residents to overcome personal challenges and create a supportive environment Advise and streamline best practices, and enhance the overall skills and expertise of the team to deliver high quality care and support Provide clinical supervision to the team Provide highly specialised psychological assessments for our residents with mental health and complex needs Exercise full clinical responsibility for residents psychological care as a care coordinator within a multidisciplinary team Formulate and implement plans for various therapy routes and management of assessing mental health conditions based upon appropriate conceptual frameworks and evidence-based practices About You We're looking for someone who is a self-starter, able to proactively encourage, take leadership and ownership for creating a psychologically informed environment. You will be able to communicate highly complex and sensitive information effectively within the organisation and with external partners, collaborating with external stakeholders regularly in a multidisciplinary approach. You will be able to utilise your own expertise and support in empowering the wider team to enhance their skills to deliver a service which is supportive, safe, and in line with best practice for the organisation and external regulatory bodies. HCPC Registration is essential Post-graduate doctoral level training as a Registered Practitioner Psychologist including models of psychopathology, clinical psychometrics, and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology Previous experience working as a qualified clinical and/or forensic psychologist, including working with people with complex backgrounds/needs and a good understanding of the sector we run our services in Ability to teach, train, consult, and deliver clinical supervision Understanding of criminology, psychology, and behavioural patterns, and how they link to different behaviours and engagement Ability to understand and apply safeguarding protocols as they arise Ability and willingness to show flexibility in working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme
Apr 24, 2026
Full time
Job Title: Practitioner Psychologist Location: Based in Croydon. Unfortunately this service does not have step free access. Salary: £60,000 (Full Time Equivalent) NHS Equivalent Band: 8A Shift Pattern: 22.5 hours per week, Monday to Friday working between 09:00 - 17:00, although some flexibility may be required at times with service needs. Working days can be agreed upon next stages of the interview process. About the Role We're looking for an experienced Registered Practitioner Psychologist with a background in clinical psychology to join our team in Croydon. The service offers a psychologically informed environment across four sites, providing low to high support forensic mental health services to our residents with forensic mental health needs, complex conditions, and dual diagnosis. In this role, you will drive the delivery of evidence based psychological assessments and interventions aimed at the rehabilitation and reintegration of our residents into the communities. This is a creative, evolving, and impactful role which works closely with our Group Psychological Lead and wider teams to provide support to staff and at times residents to support in providing a streamlined and psychologically informed service. Key Responsibilities include: Provide advice, guidance, and support to the team with supporting our residents to overcome personal challenges and create a supportive environment Advise and streamline best practices, and enhance the overall skills and expertise of the team to deliver high quality care and support Provide clinical supervision to the team Provide highly specialised psychological assessments for our residents with mental health and complex needs Exercise full clinical responsibility for residents psychological care as a care coordinator within a multidisciplinary team Formulate and implement plans for various therapy routes and management of assessing mental health conditions based upon appropriate conceptual frameworks and evidence-based practices About You We're looking for someone who is a self-starter, able to proactively encourage, take leadership and ownership for creating a psychologically informed environment. You will be able to communicate highly complex and sensitive information effectively within the organisation and with external partners, collaborating with external stakeholders regularly in a multidisciplinary approach. You will be able to utilise your own expertise and support in empowering the wider team to enhance their skills to deliver a service which is supportive, safe, and in line with best practice for the organisation and external regulatory bodies. HCPC Registration is essential Post-graduate doctoral level training as a Registered Practitioner Psychologist including models of psychopathology, clinical psychometrics, and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology Previous experience working as a qualified clinical and/or forensic psychologist, including working with people with complex backgrounds/needs and a good understanding of the sector we run our services in Ability to teach, train, consult, and deliver clinical supervision Understanding of criminology, psychology, and behavioural patterns, and how they link to different behaviours and engagement Ability to understand and apply safeguarding protocols as they arise Ability and willingness to show flexibility in working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme
As a Customer Support Coordinator you will join our clients rapidly expanding business, providing high-quality consumables and accessories for neuromonitoring, focusing on building strong customer partnerships, understanding clinical needs, and supporting the future of healthcare with an emphasis on sustainability. Are you highly organised, detailed-driven and passionate about delivering exception customer service? Be the first point of contact for their valued customers, ensuring every interaction is handled with professionalism, care, and efficiency. Gain hands-on operational experience , a deep product knowledge , and play a key part in supporting healthcare professionals with solutions that truly matter. You'll manage enquiries, process orders, and provide expert support on their product range . During an initial transition and development phase, you'll gain valuable operational experience across goods receipt, stock handling, and dispatch-giving you a unique, end-to-end understanding of the business and products. If you have great organisational skills , with a proactive, solutions-focused mindset , with good communications skills and multi-tasking capabilities, this could be the role for you! It's an exciting opportunity where you won't be sat at your desk all day, but will play a hands-on part in ensuring smooth operational running. Working with your colleagues to ensure excellent customer service and driving business success. You will earn circa 27,000pa with company benefits such as Private Healthcare, 25 days holiday (plus bank holidays) and join a team of passionate and dedicated individuals. If you would like to be part of a growing business with development opportunities, apply today. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Apr 24, 2026
Full time
As a Customer Support Coordinator you will join our clients rapidly expanding business, providing high-quality consumables and accessories for neuromonitoring, focusing on building strong customer partnerships, understanding clinical needs, and supporting the future of healthcare with an emphasis on sustainability. Are you highly organised, detailed-driven and passionate about delivering exception customer service? Be the first point of contact for their valued customers, ensuring every interaction is handled with professionalism, care, and efficiency. Gain hands-on operational experience , a deep product knowledge , and play a key part in supporting healthcare professionals with solutions that truly matter. You'll manage enquiries, process orders, and provide expert support on their product range . During an initial transition and development phase, you'll gain valuable operational experience across goods receipt, stock handling, and dispatch-giving you a unique, end-to-end understanding of the business and products. If you have great organisational skills , with a proactive, solutions-focused mindset , with good communications skills and multi-tasking capabilities, this could be the role for you! It's an exciting opportunity where you won't be sat at your desk all day, but will play a hands-on part in ensuring smooth operational running. Working with your colleagues to ensure excellent customer service and driving business success. You will earn circa 27,000pa with company benefits such as Private Healthcare, 25 days holiday (plus bank holidays) and join a team of passionate and dedicated individuals. If you would like to be part of a growing business with development opportunities, apply today. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Head of Clinical Operations Salary : Grade M3 - competitive salary Reports to : Director of the Centre for Drug Development Department : Research & Innovation Contract : Permanent Hours : Full time 35 hours per week (other flexible-working requests will also be considered if it meets business needs) Location: Stratford, London with high flexibility (we would expect you to be in the office 1-2 days per week) This position requires some UK and European travel to clinical sites and relevant conferences. Closing date : Sunday 3rd May 2026 at 23.59. Visa sponsorship: Cancer Research UK can consider visa sponsorship for this vacancy. If this applies to you, please ensure that this is clearly marked on your application. At Cancer Research UK, we exist to beat cancer. To support our mission, we are seeking an experienced and driven Head of Clinical Operations to join our Centre for Drug Development (CDD) leadership team. This is a pivotal role responsible for leading our Clinical Operations function, including Clinical Study Managers, Clinical Study Coordinators, Clinical Research Associates, and Site Start Up Specialists, ensuring the successful delivery of CDD clinical trials to the highest regulatory and quality standards across the UK and EU. About the team The Cancer Research UK Centre for Drug Development (CDD) is the world's only charity-funded drug development organisation. Our pioneering research is driven purely by the goal to see scientific breakthroughs bring benefits to patients sooner. CDD is the sponsor of early phase and precision medicine clinical trials in oncology agents. Our broad portfolio rivals that of a medium-sized pharmaceutical company, spanning antibodies, cell therapies, vaccines, drug conjugates and small molecules, making this an interesting and dynamic area to work in. What will I be doing? Lead and manage the Clinical Operations function, including Clinical Study Managers, Clinical Research Associates, Site Start Up Specialists and Clinical Study Coordinators, to deliver CDD objectives. Partner with functional leaders to ensure clinical trials are delivered on time, within budget, and with appropriate resourcing and efficient processes. Hold accountability for clinical project delivery to agreed timelines, including patient recruitment targets. Build, develop and motivate a high performing Clinical Operations team, strengthening performance management and capability. Ensure full compliance of all clinical activities with ICH GCP, UK and EU clinical trial regulations, and relevant EMA guidelines. Maintain sponsor oversight for international CDD trials, including European site management and monitoring conducted by service providers. Enable teams to operate effectively both within functional structures and as part of cross functional matrix project teams. Drive continuous improvement of Clinical Operations processes and procedures to optimise development speed, quality and regulatory compliance. Act as a key CDD contact for CRUK Technology and serve as system owner for validated clinical systems (e.g. Veeva eTMF, Stitch Trialmap, Adobe Sign), ensuring ongoing validated state. Build close working relationships with investigators and site staff across the Experimental Cancer Medicine Centre (ECMC)network, and act as a point of escalation with sites as required. Contribute as a member of the CDD leadership team, supporting strategic planning, budget management, external representation and deputising for the Director of Drug Development as required. What skills are we looking for? Essential: Extensive experience of working in a drug development, clinical trial environment preferably in the pharmaceutical industry. Science graduate, PHD / MD or substantial relevant experience gained in a drug development capacity. Extensive experience of drug development within the Pharma/Biotech/CRO industry. Extensive clinical operations management experience, involving the design and delivery of complex processes to GCP standards. Extensive team management experience (including working within matrix team systems). Working knowledge of current legal and regulatory requirements for early clinical trials in the UK and EU, as well as regulations and guidelines for computerised systems. Working knowledge of UK and EU GDPR and data privacy legislation Desirable: Oncology experience. Experience of early phase trials. Experience of financial management. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, Twitter and YouTube.
Apr 24, 2026
Full time
Head of Clinical Operations Salary : Grade M3 - competitive salary Reports to : Director of the Centre for Drug Development Department : Research & Innovation Contract : Permanent Hours : Full time 35 hours per week (other flexible-working requests will also be considered if it meets business needs) Location: Stratford, London with high flexibility (we would expect you to be in the office 1-2 days per week) This position requires some UK and European travel to clinical sites and relevant conferences. Closing date : Sunday 3rd May 2026 at 23.59. Visa sponsorship: Cancer Research UK can consider visa sponsorship for this vacancy. If this applies to you, please ensure that this is clearly marked on your application. At Cancer Research UK, we exist to beat cancer. To support our mission, we are seeking an experienced and driven Head of Clinical Operations to join our Centre for Drug Development (CDD) leadership team. This is a pivotal role responsible for leading our Clinical Operations function, including Clinical Study Managers, Clinical Study Coordinators, Clinical Research Associates, and Site Start Up Specialists, ensuring the successful delivery of CDD clinical trials to the highest regulatory and quality standards across the UK and EU. About the team The Cancer Research UK Centre for Drug Development (CDD) is the world's only charity-funded drug development organisation. Our pioneering research is driven purely by the goal to see scientific breakthroughs bring benefits to patients sooner. CDD is the sponsor of early phase and precision medicine clinical trials in oncology agents. Our broad portfolio rivals that of a medium-sized pharmaceutical company, spanning antibodies, cell therapies, vaccines, drug conjugates and small molecules, making this an interesting and dynamic area to work in. What will I be doing? Lead and manage the Clinical Operations function, including Clinical Study Managers, Clinical Research Associates, Site Start Up Specialists and Clinical Study Coordinators, to deliver CDD objectives. Partner with functional leaders to ensure clinical trials are delivered on time, within budget, and with appropriate resourcing and efficient processes. Hold accountability for clinical project delivery to agreed timelines, including patient recruitment targets. Build, develop and motivate a high performing Clinical Operations team, strengthening performance management and capability. Ensure full compliance of all clinical activities with ICH GCP, UK and EU clinical trial regulations, and relevant EMA guidelines. Maintain sponsor oversight for international CDD trials, including European site management and monitoring conducted by service providers. Enable teams to operate effectively both within functional structures and as part of cross functional matrix project teams. Drive continuous improvement of Clinical Operations processes and procedures to optimise development speed, quality and regulatory compliance. Act as a key CDD contact for CRUK Technology and serve as system owner for validated clinical systems (e.g. Veeva eTMF, Stitch Trialmap, Adobe Sign), ensuring ongoing validated state. Build close working relationships with investigators and site staff across the Experimental Cancer Medicine Centre (ECMC)network, and act as a point of escalation with sites as required. Contribute as a member of the CDD leadership team, supporting strategic planning, budget management, external representation and deputising for the Director of Drug Development as required. What skills are we looking for? Essential: Extensive experience of working in a drug development, clinical trial environment preferably in the pharmaceutical industry. Science graduate, PHD / MD or substantial relevant experience gained in a drug development capacity. Extensive experience of drug development within the Pharma/Biotech/CRO industry. Extensive clinical operations management experience, involving the design and delivery of complex processes to GCP standards. Extensive team management experience (including working within matrix team systems). Working knowledge of current legal and regulatory requirements for early clinical trials in the UK and EU, as well as regulations and guidelines for computerised systems. Working knowledge of UK and EU GDPR and data privacy legislation Desirable: Oncology experience. Experience of early phase trials. Experience of financial management. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, Twitter and YouTube.
Where customer service meets premium eyewear and medtech innovation.Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance. What You'll Do •Coordinate and manage daily clinic schedules to maximise efficiency •Book and manage customer appointments confidently and accurately •Welcome customers and act as the first point of contact in-store •Support smooth handovers from the testing room to the sales floor •Support and coordinate optometrist team members throughout the day •Proactively identify challenges and confidently challenge colleagues to deliver the best possible customer experience •Balance clinical coordination and customer-facing activity in a fast-paced environment This role carries additional responsibility beyond a Retail Assistant, making it an excellent development opportunity for those looking to grow within optical retail. What You'll Get •Free eyewear annually with immediate eligibility •Monthly bonus potential up to £180 •33 days holiday, with buy/sell options •Family & friends discounts plus free eye tests •Employee wellbeing support •Opportunities to make a global impact through the OneSight Foundation •Structured development and progression opportunities within Vision Express What We're Looking For •Highly organised with strong attention to detail •Confident, friendly and professional with excellent people skills •Emotionally intelligent and comfortable managing multiple priorities •Able to challenge and influence colleagues positively when needed •A calm, proactive communicator who keeps the customer at the centre of every decision Experience in optical retail or a customer-focused environment is beneficial, but your mindset, confidence and ability to coordinate people and processes are what matter most. Why Vision Express? With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.Ready to start your career in optical retail? Apply now and see your future clearly.
Apr 24, 2026
Full time
Where customer service meets premium eyewear and medtech innovation.Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance. What You'll Do •Coordinate and manage daily clinic schedules to maximise efficiency •Book and manage customer appointments confidently and accurately •Welcome customers and act as the first point of contact in-store •Support smooth handovers from the testing room to the sales floor •Support and coordinate optometrist team members throughout the day •Proactively identify challenges and confidently challenge colleagues to deliver the best possible customer experience •Balance clinical coordination and customer-facing activity in a fast-paced environment This role carries additional responsibility beyond a Retail Assistant, making it an excellent development opportunity for those looking to grow within optical retail. What You'll Get •Free eyewear annually with immediate eligibility •Monthly bonus potential up to £180 •33 days holiday, with buy/sell options •Family & friends discounts plus free eye tests •Employee wellbeing support •Opportunities to make a global impact through the OneSight Foundation •Structured development and progression opportunities within Vision Express What We're Looking For •Highly organised with strong attention to detail •Confident, friendly and professional with excellent people skills •Emotionally intelligent and comfortable managing multiple priorities •Able to challenge and influence colleagues positively when needed •A calm, proactive communicator who keeps the customer at the centre of every decision Experience in optical retail or a customer-focused environment is beneficial, but your mindset, confidence and ability to coordinate people and processes are what matter most. Why Vision Express? With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.Ready to start your career in optical retail? Apply now and see your future clearly.
Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator Join our team at Cellular Pathology Services, a leading provider of diagnostic and digital pathology solutions. This is a fantastic opportunity for a motivated individual looking to begin or develop a rewarding career in healthcare science, combining administration and hands-on laboratory support. 2 POSITIONS AVAILABLE NO EXPERIENCE REQUIRED FULL TRAINING PROVIDED This is an entry level position with significant opportunity for progression and growth. Ideally you will be a Biomedical Scientist undergraduate. We also welcome applications from those just starting their career in administration and will also strongly consider biomedical science graduates with the right attitude and aptitude. If you ve also worked in the following roles, we d also like to hear from you: Laboratory Assistant, Pathology Administrator, Medical Laboratory Assistant, Healthcare Support Administrator, Specimen Reception Assistant, Healthcare Administrator The site is not accessible by public transport, so having your own transport is essential. SALARY: £25,700 per annum + Benefits (see below) LOCATION: Watford, Hertfordshire JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per week, operating on a shift pattern between 07:00 and 19:00 JOB OVERVIEW At Cellular Pathology Services, we have an exciting opportunity for a Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator (officially known as a Junior NHS Pathway Coordinator) to join our dedicated team based in Watford. As a Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator you will support both the administrative and laboratory functions of our digital pathology department, helping to ensure the efficient and accurate processing of patient samples. This Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator position is ideal for someone with strong organisational skills, a proactive attitude and a genuine interest in healthcare science and digital diagnostics. ABOUT US Cellular Pathology Services is an independent diagnostic pathology provider, working in partnership with the NHS and private healthcare organisations to deliver high-quality histopathology and digital diagnostic services. We pride ourselves on innovation, precision and patient-centred care. Our purpose-built facilities in Watford are equipped with state-of-the-art digital scanning technology and advanced laboratory systems, supporting clinicians and pathologists across the UK. As part of our team, you ll be joining a forward-thinking organisation that values learning, collaboration and continuous improvement. We invest in our people, promote from within, and foster a culture where every contribution helps improve patient outcomes. WHY JOIN Fast-Track Career Growth: No previous experience is required full training is provided to help you succeed and develop your career in healthcare science. Impactful Work: You will play a vital role in supporting our biomedical and pathology teams, ensuring timely and accurate patient diagnoses. Learning Opportunities: Enjoy a varied role combining administrative duties with hands-on laboratory experience in a cutting-edge digital environment. Supportive Team Culture: Work alongside friendly, professional colleagues in a collaborative, positive and inclusive workplace. Competitive Package: Receive a competitive starting salary, plus excellent benefits, health cover and access to ongoing training and progression opportunities. DUTIES Your duties as the Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator include: Administrative Support: Performing data entry, filing and document management to maintain accurate laboratory records Sample Management: Receiving, logging and packaging patient specimens safely and in line with standard operating procedures Digital Pathology: Supporting the scanning and reviewing of digital images to ensure clarity and diagnostic quality Quality Assurance: Following all laboratory policies to maintain compliance and uphold service standards Team Assistance: Collaborating with pathologists and biomedical scientists to ensure workflow efficiency Database Management: Updating patient and case information using laboratory computer systems Health & Safety: Maintaining a clean, safe and organised work environment and following all safety protocols Professional Development: Engaging in ongoing training and supporting continuous improvement initiatives CANDIDATE REQUIREMENTS ESSENTIAL Enthusiasm to build a career within healthcare science or digital pathology Excellent attention to detail and accuracy in data entry Confident using Microsoft Office, especially Word and Excel Strong communication and interpersonal skills Ability to handle confidential information with discretion Organised, adaptable and able to prioritise tasks effectively Full UK driving licence and access to own transport Eligibility to work in the UK DESIRABLE Biomedical Scientist undergraduate ideal Previous experience in an administrative or healthcare support role Knowledge of laboratory computer systems or databases Audio typing or transcription experience Familiarity with specimen reception or clinical laboratory processes BENEFITS Competitive salary of £25,700 per annum Health insurance and pension plan Annual performance bonus Ongoing training and professional development Supportive and collaborative team culture This role requires a DBS check NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14581 This job is being advertised by AWD online on behalf of Cellular Pathology Services AWD-IN-SPJ
Apr 23, 2026
Full time
Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator Join our team at Cellular Pathology Services, a leading provider of diagnostic and digital pathology solutions. This is a fantastic opportunity for a motivated individual looking to begin or develop a rewarding career in healthcare science, combining administration and hands-on laboratory support. 2 POSITIONS AVAILABLE NO EXPERIENCE REQUIRED FULL TRAINING PROVIDED This is an entry level position with significant opportunity for progression and growth. Ideally you will be a Biomedical Scientist undergraduate. We also welcome applications from those just starting their career in administration and will also strongly consider biomedical science graduates with the right attitude and aptitude. If you ve also worked in the following roles, we d also like to hear from you: Laboratory Assistant, Pathology Administrator, Medical Laboratory Assistant, Healthcare Support Administrator, Specimen Reception Assistant, Healthcare Administrator The site is not accessible by public transport, so having your own transport is essential. SALARY: £25,700 per annum + Benefits (see below) LOCATION: Watford, Hertfordshire JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per week, operating on a shift pattern between 07:00 and 19:00 JOB OVERVIEW At Cellular Pathology Services, we have an exciting opportunity for a Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator (officially known as a Junior NHS Pathway Coordinator) to join our dedicated team based in Watford. As a Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator you will support both the administrative and laboratory functions of our digital pathology department, helping to ensure the efficient and accurate processing of patient samples. This Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator position is ideal for someone with strong organisational skills, a proactive attitude and a genuine interest in healthcare science and digital diagnostics. ABOUT US Cellular Pathology Services is an independent diagnostic pathology provider, working in partnership with the NHS and private healthcare organisations to deliver high-quality histopathology and digital diagnostic services. We pride ourselves on innovation, precision and patient-centred care. Our purpose-built facilities in Watford are equipped with state-of-the-art digital scanning technology and advanced laboratory systems, supporting clinicians and pathologists across the UK. As part of our team, you ll be joining a forward-thinking organisation that values learning, collaboration and continuous improvement. We invest in our people, promote from within, and foster a culture where every contribution helps improve patient outcomes. WHY JOIN Fast-Track Career Growth: No previous experience is required full training is provided to help you succeed and develop your career in healthcare science. Impactful Work: You will play a vital role in supporting our biomedical and pathology teams, ensuring timely and accurate patient diagnoses. Learning Opportunities: Enjoy a varied role combining administrative duties with hands-on laboratory experience in a cutting-edge digital environment. Supportive Team Culture: Work alongside friendly, professional colleagues in a collaborative, positive and inclusive workplace. Competitive Package: Receive a competitive starting salary, plus excellent benefits, health cover and access to ongoing training and progression opportunities. DUTIES Your duties as the Trainee Laboratory and Administration Assistant / NHS Pathway Coordinator include: Administrative Support: Performing data entry, filing and document management to maintain accurate laboratory records Sample Management: Receiving, logging and packaging patient specimens safely and in line with standard operating procedures Digital Pathology: Supporting the scanning and reviewing of digital images to ensure clarity and diagnostic quality Quality Assurance: Following all laboratory policies to maintain compliance and uphold service standards Team Assistance: Collaborating with pathologists and biomedical scientists to ensure workflow efficiency Database Management: Updating patient and case information using laboratory computer systems Health & Safety: Maintaining a clean, safe and organised work environment and following all safety protocols Professional Development: Engaging in ongoing training and supporting continuous improvement initiatives CANDIDATE REQUIREMENTS ESSENTIAL Enthusiasm to build a career within healthcare science or digital pathology Excellent attention to detail and accuracy in data entry Confident using Microsoft Office, especially Word and Excel Strong communication and interpersonal skills Ability to handle confidential information with discretion Organised, adaptable and able to prioritise tasks effectively Full UK driving licence and access to own transport Eligibility to work in the UK DESIRABLE Biomedical Scientist undergraduate ideal Previous experience in an administrative or healthcare support role Knowledge of laboratory computer systems or databases Audio typing or transcription experience Familiarity with specimen reception or clinical laboratory processes BENEFITS Competitive salary of £25,700 per annum Health insurance and pension plan Annual performance bonus Ongoing training and professional development Supportive and collaborative team culture This role requires a DBS check NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14581 This job is being advertised by AWD online on behalf of Cellular Pathology Services AWD-IN-SPJ
District Nurse Team Leader The closing date is 17 May 2026 Are you a Registered Nurse with a Specialist Practitioner Qualification in District Nursing? If so, this could be an exciting next step in your career. At Bridgewater, we are seeking experienced, motivated, and forward thinking professionals to join our District Nursing Teams, supporting the diverse care needs of the Warrington population. This role offers a fantastic opportunity to enhance your professional development, work closely alongside our established leaders, and contribute to effective role modelling across the service. Successful candidates will deliver holistic, autonomous, evidence based nursing care to patients under the Warrington District Nursing Service. In addition to clinical responsibilities, you will undertake key management duties with the support and guidance of our Team Leaders and District Nurse Coordinators. You will work collaboratively with a range of professionals and stakeholders across the Warrington footprint, playing an integral role in shaping high quality community nursing provision. A commitment to ongoing professional development is essential. If you are seeking greater flexibility to support your work life balance, we welcome applications from individuals looking for alternative working patterns. All flexible working requests will be considered in line with the needs of the service. Join us and be part of a dynamic, supportive, and forward thinking team making a real difference in community healthcare. Main duties of the job The role of the District Nurse involves actively managing a complex and varied caseload while delivering holistic, evidence based care that adapts to patients changing health needs. You will carry out comprehensive assessments, plan and evaluate care, and utilise your prescribing skills to support safe and effective clinical practice. A key aspect of the role includes contributing to the management of complex and continuing care packages and undertaking chronic disease reviews for housebound patients. You will work collaboratively with patients, carers, stakeholders, and wider community teams, often in challenging situations, ensuring communication remains clear, compassionate, and professional. The role requires competence in a wide range of clinical skills, the ability to work autonomously, and strong problem solving abilities. You will also contribute to health needs assessments, participate in audit and critical appraisal to maintain high standards of care, and ensure accurate documentation in line with NMC standards. District Nurses work as part of a rota to support weekend service delivery, helping to ensure continuity of high quality care across the Warrington community. Job responsibilities Bridgewater Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching Hospitals NHS Foundation Trust have now integrated to become North Cheshire and Mersey NHS Foundation Trust. Job Purpose: The post holder will manage a caseload of registered patients within a team or teams. The post holder will delegate the workload to the community nurses, healthcare assistants and nursing assistants as appropriate and as defined by the priority/acuity of the caseload and liaise with all health care professionals and other agencies within the wider community to ensure effective service delivery. The post holder will work under the direction of the District Nurse Coordinator and will be responsible for the assessment of patient need. The post holder will develop, deliver and evaluate programmes of care. The post holder will support the care management of complex case and further support leadership and development within the team. The post holder will play a part in the mentoring pre and post registration students. Duties and Responsibilities: Clinical Perform comprehensive assessment of patient nursing needs. Plan, assess, implement and evaluate care delivery according to changing health needs utilising prescribing skills. Support the care management of complex/continuing care packages. Ensure practice is evidence based through undertaking audit and critically appraising literature to achieve a high standard of care. To establish and maintain effective communication with individual groups and communities in complex and potentially challenging situations. Work collaboratively with other professional and agencies to ensure patients needs are met. Involve patients and carers in the planning and delivery of care. To competently perform a range of clinical skills related to the post. Maintain accurate records in accordance with NMC Standards. To identify skills and knowledge to address individuals training needs by undertaking personal development reviews and personal development plans within the KSF framework. To participate in the health needs assessment of the practice population to identify areas of unmet need. Ability to work without direct supervision and to solve problems. Undertake chronic disease management reviews of the housebound patient using appropriate template Work on a rota basis to facilitate weekend working across the district nursing teams Managerial/Leadership Work under the direction of the District Nurse Coordinator in providing nursing services to patients registered within a defined GP Practice. Manage the night service caseload of patients. Delegate the workload to appropriate team members. Day to day responsibility for the designated caseload. To provide accurate timely information to the identified administrator regarding annual leave, expenses and study leave. To undertake back to work interviews and assist in the monitoring and reporting to District Nurse Coordinator general HR issues surrounding staff sickness, absentees. To report any concerns with regards to poor practice or concerns of staff members to the District Nurse Coordinator. Support the effective use of physical and financial resources. Ordering supplies and equipment. To ensure as far as possible that the working environment is safe, adhering to the Lone Worker policy. To provide leadership and support by promoting professional development and encourage clinical supervision. Supply required activity data related to patient care. Full Job Description Attached. Qualifications Teaching qualification V300 NMP Relationships If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship: Experience Demonstrable community experience Experience of high level organisational skills Audit & Research experience Recognised Management experience Skills and Attributes Able to perform complex assessments, plan, implement and evaluate care packages. Wide range of clinical skills Proven leadership skills Able to communicate sensitive/unpleasant information to patients, relatives and/or carers. Knowledge of professional and NHS issues relating to specialist knowledge. Ability to develop effective interpersonal relationships with colleagues across health and social care settings. Ability to teach, assess and mentor staff and pre & post registration students including SPQ students. Ability to communicate at a high level both verbally and written. Tissue viability qualification Job Specific Requirements The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs Sponsorship Please confirm your Right to Work status (share-codes will be checked where applicable). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Bridgewater Community Healthcare NHS Foundation Trust
Apr 23, 2026
Full time
District Nurse Team Leader The closing date is 17 May 2026 Are you a Registered Nurse with a Specialist Practitioner Qualification in District Nursing? If so, this could be an exciting next step in your career. At Bridgewater, we are seeking experienced, motivated, and forward thinking professionals to join our District Nursing Teams, supporting the diverse care needs of the Warrington population. This role offers a fantastic opportunity to enhance your professional development, work closely alongside our established leaders, and contribute to effective role modelling across the service. Successful candidates will deliver holistic, autonomous, evidence based nursing care to patients under the Warrington District Nursing Service. In addition to clinical responsibilities, you will undertake key management duties with the support and guidance of our Team Leaders and District Nurse Coordinators. You will work collaboratively with a range of professionals and stakeholders across the Warrington footprint, playing an integral role in shaping high quality community nursing provision. A commitment to ongoing professional development is essential. If you are seeking greater flexibility to support your work life balance, we welcome applications from individuals looking for alternative working patterns. All flexible working requests will be considered in line with the needs of the service. Join us and be part of a dynamic, supportive, and forward thinking team making a real difference in community healthcare. Main duties of the job The role of the District Nurse involves actively managing a complex and varied caseload while delivering holistic, evidence based care that adapts to patients changing health needs. You will carry out comprehensive assessments, plan and evaluate care, and utilise your prescribing skills to support safe and effective clinical practice. A key aspect of the role includes contributing to the management of complex and continuing care packages and undertaking chronic disease reviews for housebound patients. You will work collaboratively with patients, carers, stakeholders, and wider community teams, often in challenging situations, ensuring communication remains clear, compassionate, and professional. The role requires competence in a wide range of clinical skills, the ability to work autonomously, and strong problem solving abilities. You will also contribute to health needs assessments, participate in audit and critical appraisal to maintain high standards of care, and ensure accurate documentation in line with NMC standards. District Nurses work as part of a rota to support weekend service delivery, helping to ensure continuity of high quality care across the Warrington community. Job responsibilities Bridgewater Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching Hospitals NHS Foundation Trust have now integrated to become North Cheshire and Mersey NHS Foundation Trust. Job Purpose: The post holder will manage a caseload of registered patients within a team or teams. The post holder will delegate the workload to the community nurses, healthcare assistants and nursing assistants as appropriate and as defined by the priority/acuity of the caseload and liaise with all health care professionals and other agencies within the wider community to ensure effective service delivery. The post holder will work under the direction of the District Nurse Coordinator and will be responsible for the assessment of patient need. The post holder will develop, deliver and evaluate programmes of care. The post holder will support the care management of complex case and further support leadership and development within the team. The post holder will play a part in the mentoring pre and post registration students. Duties and Responsibilities: Clinical Perform comprehensive assessment of patient nursing needs. Plan, assess, implement and evaluate care delivery according to changing health needs utilising prescribing skills. Support the care management of complex/continuing care packages. Ensure practice is evidence based through undertaking audit and critically appraising literature to achieve a high standard of care. To establish and maintain effective communication with individual groups and communities in complex and potentially challenging situations. Work collaboratively with other professional and agencies to ensure patients needs are met. Involve patients and carers in the planning and delivery of care. To competently perform a range of clinical skills related to the post. Maintain accurate records in accordance with NMC Standards. To identify skills and knowledge to address individuals training needs by undertaking personal development reviews and personal development plans within the KSF framework. To participate in the health needs assessment of the practice population to identify areas of unmet need. Ability to work without direct supervision and to solve problems. Undertake chronic disease management reviews of the housebound patient using appropriate template Work on a rota basis to facilitate weekend working across the district nursing teams Managerial/Leadership Work under the direction of the District Nurse Coordinator in providing nursing services to patients registered within a defined GP Practice. Manage the night service caseload of patients. Delegate the workload to appropriate team members. Day to day responsibility for the designated caseload. To provide accurate timely information to the identified administrator regarding annual leave, expenses and study leave. To undertake back to work interviews and assist in the monitoring and reporting to District Nurse Coordinator general HR issues surrounding staff sickness, absentees. To report any concerns with regards to poor practice or concerns of staff members to the District Nurse Coordinator. Support the effective use of physical and financial resources. Ordering supplies and equipment. To ensure as far as possible that the working environment is safe, adhering to the Lone Worker policy. To provide leadership and support by promoting professional development and encourage clinical supervision. Supply required activity data related to patient care. Full Job Description Attached. Qualifications Teaching qualification V300 NMP Relationships If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship: Experience Demonstrable community experience Experience of high level organisational skills Audit & Research experience Recognised Management experience Skills and Attributes Able to perform complex assessments, plan, implement and evaluate care packages. Wide range of clinical skills Proven leadership skills Able to communicate sensitive/unpleasant information to patients, relatives and/or carers. Knowledge of professional and NHS issues relating to specialist knowledge. Ability to develop effective interpersonal relationships with colleagues across health and social care settings. Ability to teach, assess and mentor staff and pre & post registration students including SPQ students. Ability to communicate at a high level both verbally and written. Tissue viability qualification Job Specific Requirements The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs Sponsorship Please confirm your Right to Work status (share-codes will be checked where applicable). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Bridgewater Community Healthcare NHS Foundation Trust
Clinical Site Manager Bolton NHS Foundation Trust Employer: Location: Pay: Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 30/04/2026 About this job Full time 37.5 hours per week. In conjunction with other members of the Operational and Nursing teams, ensure the provision of effective site management, including direct responsibility for the management of the Patient Flow and Hospital at Night teams and the direction of bed usage throughout the Trust. The post involves operational management of all site issues as well as facilitating patient flow throughout the clinical areas. This is with the objective of ensuring that the patient is admitted in a timely fashion, receives the right treatment in the right place and is signposted to alternative service providers in accordance with agreed pathways and protocols of care. The post will also act as a support for both the Hospital at Night team and ward staff out of hours, to ensure the safe and effective use of resources to provide quality patient care. Working autonomously, but with support and liaison with operational managers and off site managers the post holder will ensure the timely action and communication of all site issues ensuring services are maintained. The role will cover twenty-four hours a day, seven days a week typically working 12 hour shifts. Strategic Direction To support the development of, and promote, the Trust's mission, values aims and objectives To contribute to the Division's strategy and operational plan leading on the development of improvement plans for specified services, as part of the annual planning cycle and on an ad-hoc basis as required To play a major role in modernising the operational delivery of services in line with the strategic direction of the Trust and the divisional operating plan, working with clinical teams to embed quality improvement and development work Discharge coordination Discharge coordination Identify and work closely with the integrated discharge team and ward coordinators to facilitate the discharge process and maximise the use of the discharge lounge when available. Work with ward staff to improve the speed, safety and effectiveness of discharges. Identify problems within hospital processes that lead to delays in discharge, and notify the discharge liaison team and/or appropriate nurse manage Clinical / Professional Clinical / Professional To ensure that all personal mandatory training requirements are kept up to da To maintain current awareness of all relevant trust policies especially those relating to the transfer of patients, local and national targets and pathways of care. Ensure that acquiring competencies and skills for role/self-development are undertaken in a timely and appropriate manner. The post holder will uphold and maintain the trust values at all times. Our Values Vision We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable. We make decisions that are best for long term health and social care outcomes for our communities Openness We communicate clearly to our patients, families and our staff with transparency and honesty We encourage feedback from everyone to help drive innovation and Improvements Integrity We demonstrate fairness, respect and empathy in our interactions with people We take responsibility for our actions, speaking out and learning from our mistakes Compassion We take a person-centred approach in all our interactions with patients, families and our staff We provide compassionate care and demonstrate understanding to everyone Excellence We put quality and safety at the heart of all our services and processes We continuously improve our standards of healthcare with the patient in mind For detailed job description and main responsibilities, please see attached job description and person specification for the role. This advert closes on Tuesday 14 Apr 2026 Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 23, 2026
Full time
Clinical Site Manager Bolton NHS Foundation Trust Employer: Location: Pay: Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 30/04/2026 About this job Full time 37.5 hours per week. In conjunction with other members of the Operational and Nursing teams, ensure the provision of effective site management, including direct responsibility for the management of the Patient Flow and Hospital at Night teams and the direction of bed usage throughout the Trust. The post involves operational management of all site issues as well as facilitating patient flow throughout the clinical areas. This is with the objective of ensuring that the patient is admitted in a timely fashion, receives the right treatment in the right place and is signposted to alternative service providers in accordance with agreed pathways and protocols of care. The post will also act as a support for both the Hospital at Night team and ward staff out of hours, to ensure the safe and effective use of resources to provide quality patient care. Working autonomously, but with support and liaison with operational managers and off site managers the post holder will ensure the timely action and communication of all site issues ensuring services are maintained. The role will cover twenty-four hours a day, seven days a week typically working 12 hour shifts. Strategic Direction To support the development of, and promote, the Trust's mission, values aims and objectives To contribute to the Division's strategy and operational plan leading on the development of improvement plans for specified services, as part of the annual planning cycle and on an ad-hoc basis as required To play a major role in modernising the operational delivery of services in line with the strategic direction of the Trust and the divisional operating plan, working with clinical teams to embed quality improvement and development work Discharge coordination Discharge coordination Identify and work closely with the integrated discharge team and ward coordinators to facilitate the discharge process and maximise the use of the discharge lounge when available. Work with ward staff to improve the speed, safety and effectiveness of discharges. Identify problems within hospital processes that lead to delays in discharge, and notify the discharge liaison team and/or appropriate nurse manage Clinical / Professional Clinical / Professional To ensure that all personal mandatory training requirements are kept up to da To maintain current awareness of all relevant trust policies especially those relating to the transfer of patients, local and national targets and pathways of care. Ensure that acquiring competencies and skills for role/self-development are undertaken in a timely and appropriate manner. The post holder will uphold and maintain the trust values at all times. Our Values Vision We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable. We make decisions that are best for long term health and social care outcomes for our communities Openness We communicate clearly to our patients, families and our staff with transparency and honesty We encourage feedback from everyone to help drive innovation and Improvements Integrity We demonstrate fairness, respect and empathy in our interactions with people We take responsibility for our actions, speaking out and learning from our mistakes Compassion We take a person-centred approach in all our interactions with patients, families and our staff We provide compassionate care and demonstrate understanding to everyone Excellence We put quality and safety at the heart of all our services and processes We continuously improve our standards of healthcare with the patient in mind For detailed job description and main responsibilities, please see attached job description and person specification for the role. This advert closes on Tuesday 14 Apr 2026 Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Contract type Permanent Location Whittington Hours 37.5 hrs Full time, site based Annual salary D1 £31,168.36 to D3 £38,129.42 Review date 19/04/2026 The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance. The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience. The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience. In summary, the Facilities & Patient Experience Manager is accountable for: Safe, compliant and well-coordinated Facilities Services. Regulatory readiness across environmental, equipment and hospitality functions. Positive patient and family environmental experience and subsequent feedback channels. Performance and development of Facilities Coordinators. Contract oversight and cost-effective service delivery. Continuous improvement across the Facilities function. Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice. Qualifications Essential Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate). Evidence of formal training in Infection Prevention & Control principles. GCSE (or equivalent) English and Maths. Desirable IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification. Safeguarding Level 3 (or willingness to complete). Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5). Qualification or formal training in Quality Improvement methodologies. Contract management training. First Aid at Work Knowledge and experience Essential Proven experience managing operational service teams. Strong understanding of facilities management within a healthcare or regulated environment. Knowledge of CQC standards relating to safety, dignity and environment. Understanding of infection prevention, asset governance and stock control principles. Experience overseeing service contracts and performance monitoring. Awareness of safeguarding and public-space risk management. Values Exhibits our hospice values and behaviours Skills Essential Highly people-oriented with strong interpersonal skills. Practical mindset - focuses on solutions rather than process for its own sake. Able to provide supportive but firm supervision to staff and volunteers. Comfortable having difficult conversations when standards are not met. Personal Attributes Visible, hands-on leadership style. Strong emotional intelligence and ability to operate in sensitive environments. Calm and decisive under pressure. Ability to balance compassion with regulatory discipline. Strong accountability mindset. Confident in holding others to performance standards. Analytical thinker able to interpret feedback data and translate into action. Excellent communicator across clinical and corporate audience. Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Apr 23, 2026
Full time
Contract type Permanent Location Whittington Hours 37.5 hrs Full time, site based Annual salary D1 £31,168.36 to D3 £38,129.42 Review date 19/04/2026 The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance. The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience. The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience. In summary, the Facilities & Patient Experience Manager is accountable for: Safe, compliant and well-coordinated Facilities Services. Regulatory readiness across environmental, equipment and hospitality functions. Positive patient and family environmental experience and subsequent feedback channels. Performance and development of Facilities Coordinators. Contract oversight and cost-effective service delivery. Continuous improvement across the Facilities function. Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice. Qualifications Essential Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate). Evidence of formal training in Infection Prevention & Control principles. GCSE (or equivalent) English and Maths. Desirable IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification. Safeguarding Level 3 (or willingness to complete). Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5). Qualification or formal training in Quality Improvement methodologies. Contract management training. First Aid at Work Knowledge and experience Essential Proven experience managing operational service teams. Strong understanding of facilities management within a healthcare or regulated environment. Knowledge of CQC standards relating to safety, dignity and environment. Understanding of infection prevention, asset governance and stock control principles. Experience overseeing service contracts and performance monitoring. Awareness of safeguarding and public-space risk management. Values Exhibits our hospice values and behaviours Skills Essential Highly people-oriented with strong interpersonal skills. Practical mindset - focuses on solutions rather than process for its own sake. Able to provide supportive but firm supervision to staff and volunteers. Comfortable having difficult conversations when standards are not met. Personal Attributes Visible, hands-on leadership style. Strong emotional intelligence and ability to operate in sensitive environments. Calm and decisive under pressure. Ability to balance compassion with regulatory discipline. Strong accountability mindset. Confident in holding others to performance standards. Analytical thinker able to interpret feedback data and translate into action. Excellent communicator across clinical and corporate audience. Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Recovery Worker - Community Rehabilitation Team Agenda for Change Band 3 starting at £25,760 pa 37.5 hours per week Fixed term for up to 3 years with the possibility of an extension Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead. We are pleased to announce two posts available in the above role. As a Recovery Worker you will deliver specific components of prescribed care packages under the direct supervision of Care Coordinators and Clinical Leads within the Community Rehabilitation Team. The post holders will provide structured support and practical assistance to service users in order for them to take control over their own lives and engage actively in their own recovery process. We welcome applications from people with lived experience of mental health difficulties, and the service encourages the use of the wisdom gained through personal 'lived' experience - all candidates must have strong values around recovery, social inclusion and diversity. The posts require you to work with service users of all ages (over 18) and to provide a flexible service over 7 days between the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Interviews will be held on: 27 th May 2026 As an employee of Touchstone you will benefit from the following: Working for a diverse and inclusive organisation e.g. 36% BME staff, 25% LGBTQ+ staff, 16% staff with a disability. Staff and peer support networks ( as above and many more) 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro rata) Flexible working opportunities Access to HealthHero - Employee Assistance Scheme and Virtual GP service for staff Personal wellbeing and training budget. Access to 24/7 confidential staff helpline. Health and wellbeing activities and fun staff team away days Inclusive maternity and parental policies and pay Additional day of leave as a celebration day or health and wellbeing Learning and personal development opportunities Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, and if appointed you will be required to provide relevant right to work documents at the point of an offer being made to you. Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly BME and LGB and Trans communities and/or people with disabilities who are under represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy.
Apr 22, 2026
Full time
Recovery Worker - Community Rehabilitation Team Agenda for Change Band 3 starting at £25,760 pa 37.5 hours per week Fixed term for up to 3 years with the possibility of an extension Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead. We are pleased to announce two posts available in the above role. As a Recovery Worker you will deliver specific components of prescribed care packages under the direct supervision of Care Coordinators and Clinical Leads within the Community Rehabilitation Team. The post holders will provide structured support and practical assistance to service users in order for them to take control over their own lives and engage actively in their own recovery process. We welcome applications from people with lived experience of mental health difficulties, and the service encourages the use of the wisdom gained through personal 'lived' experience - all candidates must have strong values around recovery, social inclusion and diversity. The posts require you to work with service users of all ages (over 18) and to provide a flexible service over 7 days between the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Interviews will be held on: 27 th May 2026 As an employee of Touchstone you will benefit from the following: Working for a diverse and inclusive organisation e.g. 36% BME staff, 25% LGBTQ+ staff, 16% staff with a disability. Staff and peer support networks ( as above and many more) 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro rata) Flexible working opportunities Access to HealthHero - Employee Assistance Scheme and Virtual GP service for staff Personal wellbeing and training budget. Access to 24/7 confidential staff helpline. Health and wellbeing activities and fun staff team away days Inclusive maternity and parental policies and pay Additional day of leave as a celebration day or health and wellbeing Learning and personal development opportunities Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, and if appointed you will be required to provide relevant right to work documents at the point of an offer being made to you. Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly BME and LGB and Trans communities and/or people with disabilities who are under represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy.
Title: Occupational Health Support Coordinator Salary: £15 per hour - £29250 salary Contract: 12 months Location: Abingdon, Oxfordshire Working Pattern: Full-time, Monday - Friday Deliver Excellence in Every Interaction Are you passionate about creating outstanding customer experiences? At our Toxicology business unit in Abingdon, we believe in a "Right First Time" ethos. We are looking for a Customer Service Specialist to join our Occupational Health team-a high-performing group dedicated to building lasting trust with our clients. In this role, you won't just be answering queries; you'll be a vital link in the healthcare chain, ensuring that essential medical and occupational services are coordinated with precision and care. If you thrive in a fast-paced environment where your work directly impacts operational efficiency and customer satisfaction, we want to hear from you. The Perks: World-class environment: Work for a global leader in Toxicology and Healthcare. On-site parking: Easy and free parking at our Abingdon office. Electric charging: Support for your green commute with on-site charging points. Subsidised canteen: Enjoy great food and a space to relax with colleagues. Free Lavazza coffee: Stay fueled with premium coffee throughout your shift. Career growth: Training provided with opportunities to support Continuous Improvement projects. Responsibilities: Expert support: Act as the first point of contact, responding to customer queries via phone and email with professionalism and empathy. Service bookings: Manage and complete bookings for Occupational Health services, guiding customers through the process with clarity. Clinic coordination: Open and manage clinic schedules, sourcing resources, and ensuring appointments are set up accurately. Supplier collaboration: Liaise with third-party providers to ensure clinics run smoothly and services are delivered on time. Internal liaison: Work closely with Clinical and Laboratory teams to ensure clear communication and timely resolution of queries. Process excellence: Follow standard operating procedures (SOPs) meticulously to meet key performance indicators (KPIs) and service level agreements (SLAs). Your Skills & Experience: Customer obsessed: You have a proven track record of exceeding expectations and prioritising customer needs. Strong communicator: Excellent written and oral communication skills are a must. IT literate: Proficient in Microsoft Word, Excel, and Outlook. (Experience with Salesforce is a major plus!). Organised: You can prioritise a busy workload to meet tight deadlines without losing your focus on quality. Educational background: Educated to national standards (GCSEs or equivalent). Nice-to-Haves: Previous experience in a customer service role, ideally within a service provider or healthcare-related field. A "Pioneering" spirit-you enjoy finding ways to improve current processes for long-term success. Why Apply? If you are looking for a role that combines administrative precision with genuine human connection, this is it. Join a team that is "Caring, Achieving, and Enduring"-dedicated to the long-term success of our customers and our people. Ready to make every interaction matter? Apply today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Apr 22, 2026
Contractor
Title: Occupational Health Support Coordinator Salary: £15 per hour - £29250 salary Contract: 12 months Location: Abingdon, Oxfordshire Working Pattern: Full-time, Monday - Friday Deliver Excellence in Every Interaction Are you passionate about creating outstanding customer experiences? At our Toxicology business unit in Abingdon, we believe in a "Right First Time" ethos. We are looking for a Customer Service Specialist to join our Occupational Health team-a high-performing group dedicated to building lasting trust with our clients. In this role, you won't just be answering queries; you'll be a vital link in the healthcare chain, ensuring that essential medical and occupational services are coordinated with precision and care. If you thrive in a fast-paced environment where your work directly impacts operational efficiency and customer satisfaction, we want to hear from you. The Perks: World-class environment: Work for a global leader in Toxicology and Healthcare. On-site parking: Easy and free parking at our Abingdon office. Electric charging: Support for your green commute with on-site charging points. Subsidised canteen: Enjoy great food and a space to relax with colleagues. Free Lavazza coffee: Stay fueled with premium coffee throughout your shift. Career growth: Training provided with opportunities to support Continuous Improvement projects. Responsibilities: Expert support: Act as the first point of contact, responding to customer queries via phone and email with professionalism and empathy. Service bookings: Manage and complete bookings for Occupational Health services, guiding customers through the process with clarity. Clinic coordination: Open and manage clinic schedules, sourcing resources, and ensuring appointments are set up accurately. Supplier collaboration: Liaise with third-party providers to ensure clinics run smoothly and services are delivered on time. Internal liaison: Work closely with Clinical and Laboratory teams to ensure clear communication and timely resolution of queries. Process excellence: Follow standard operating procedures (SOPs) meticulously to meet key performance indicators (KPIs) and service level agreements (SLAs). Your Skills & Experience: Customer obsessed: You have a proven track record of exceeding expectations and prioritising customer needs. Strong communicator: Excellent written and oral communication skills are a must. IT literate: Proficient in Microsoft Word, Excel, and Outlook. (Experience with Salesforce is a major plus!). Organised: You can prioritise a busy workload to meet tight deadlines without losing your focus on quality. Educational background: Educated to national standards (GCSEs or equivalent). Nice-to-Haves: Previous experience in a customer service role, ideally within a service provider or healthcare-related field. A "Pioneering" spirit-you enjoy finding ways to improve current processes for long-term success. Why Apply? If you are looking for a role that combines administrative precision with genuine human connection, this is it. Join a team that is "Caring, Achieving, and Enduring"-dedicated to the long-term success of our customers and our people. Ready to make every interaction matter? Apply today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
As a Recovery Worker you willdeliver specific components of prescribed care packages under the directsupervision of Care Coordinators and Clinical Leads within the CommunityRehabilitation Team. The post holders will provide structured support andpractical assistance to service users in order for them to take control overtheir own lives and engage actively in their own recovery process. We welcomeapplications from people with lived experience of mental health difficulties,and the service encourages the use of the wisdom gained through personallived experience - all candidates must have strong values around recovery,social inclusion and diversity. The posts require you to work with serviceusers of all ages over 18 and to provide a flexible service over 7 daysbetween the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Main duties of the job The role of the Recovery Workeris to deliver specific components of prescribed care packages under the directsupervision of Senior Rehabilitation Practitioners and Clinical Leads. The postholder will provide formalised support and assistance to service users in orderfor them to take control over their own lives and engage actively in theirunique recovery process. We welcome applications frompeople with lived experience of mental health difficulties and the serviceencourages the use of thewisdom gained through personal lived experience, to inspire hope in othersand the belief that recovery is possible for all. Within a relationship ofmutuality the peer support model can facilitate and support information sharingto promote choice, self-determination, and opportunities for the fulfilment ofsocially valued roles with connection to local communities. The post holder will be part ofthe Community Rehabilitation Team and will work into the Level 1 and Level 2inpatient units and in the community with service users that present withcomplex needs. The post requireseffective liaison with service users, carers, and other professionals andagencies as required. It will involvethe provision of psychological based care, offering therapeutic time to adefined client group working at all times within the principles of recovery. The service provision is delivered 7days per week between the hours of 8 6pm, the post holder will be required towork flexibly over these hours About us The Complex Psychosis Pathway provides a whole system approach to Mental Health Rehabilitation and Assertive Community Treatment in Leeds, which includes Newsam Ward 5 (Level 2 Rehab & relocating to Parkside Lodge), Asket Croft and Asket House inpatient settings, (Level 1 Rehab),the Community Rehabilitation Team and Assertive Outreach Team. The pathway also includes Rehabilitation practitioners embedded within the Community Hubs providing early rehabilitative and reablement interventions and enabling transitions for service users between Community Services and more intensive Assertive Outreach and Community Rehabilitation Support. These are clinical delivery services. The pathway includes an out of area /Trust case management role and mental health placement reviewer for people with complex psychosis who are placed inLevel 2 rehabilitation Independent Hospitals outside of the Trust or in funded residential placements. In addition, Leeds Recovery College,Arts and Minds and the Volunteers Service are included within the pathway, providing innovative networks supporting social inclusion and a recovery ethos, while continuing to serve the city wide populations of Leeds, LYPFT and care services directorates. Job responsibilities To have good verbal communicationskills and an excellent understanding of how to build rapport with serviceusers, carers and others as required. To work effectively in amultidisciplinary team, and to have a good understanding of individuals roleswithin the team Will need to understand the possiblebarriers in building a good, effective, professional, empathic relationshipwith service users, and to be aware of strategies to help improvecommunications and relationships Will need to understand the importanceof effective communication and liaison with other agencies and professionals. To contribute to the evaluation of careplans by reporting observations accurately and regularly To at all times promote a positiveimage and the good reputation of the Trust. Toestablish a supportive and respectful relationship with service users. Modelpersonal responsibility, self-awareness, self-belief, self-advocacy, andhopefulness via appropriate and timely relating of own recovery story toinspire and instil confidence in peers. Act as apositive role model showing professional and caring attitudes and behaviourtowards other multidisciplinary team members, service users and carers. To maintain communication and linkswith parent organisation if not directly employed through LYPFT To raiseawareness of recovery language with Trust staff by modelling positive strengthsbased, non-discriminatory, non- jargon, non-medicalised language in all areasof work. To maintain accurate records of clientcare in accordance with set timescales, informing senior clinicians of anychanges in the clients health or social care.To contribute to the evaluation of care plans by reporting observationsand interventions accurately and regularly in case notes. Also to make clear written records inrelation to any task or clinical practice that relates to individual scare e.g.liaison with family members. To contribute to the maintenance of atherapeutic environment and to be proactive in developing positive links withinthe community that will enhance the service user experience Communicate in a positive mannertowards individuals and other organisations who encounter the service. To participate in team meetings asrequired to ensure effective communication and running of the team/service. To ensure the diverse needs of our service users and those who meet ourservices are considered and supported. Person Specification Qualifications Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care or recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and or has personal lived experience. Experience Experience of working with a range of service users with complex mental health needs. Will show a good level of knowledge about community resources and how to help service users access them. To work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision. A good level of understanding of the recovery model and its application to care packages. To respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team. Understands medication and side effects, also support people to explore options, ask questions and be better informed. Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care/recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and /or has personal lived experience. Understands the importance of holistic and therapeutic care and the role this plays in individuals personal recovery. Understands medication and side effects, also support people to explore options, ask questions and be better informed. To be service user focused/client centred in your approach. To be organized and adaptable, creative, and resourceful in a range of areas. To provide support for the team as required and under the direction of the senior team members. To deliver care which is designed to minimize risk behaviour. Has experience of working with diverse populations and values the work associated to promoting diversity and social inclusion. To participate in decision making processes and carry out agreed plans of care. To manage your own time effectively. To be involved in the process of personal development and supervision. To participate in regular individual and peer supervision. To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead. Involvement in the process of effective risk management including assessment, planning, intervention, and on-going monitoring of risk factors. To carry out tasks relating to an individuals care package under the direction of senior team members such as rehabilitation practitioners. IT literacy skills and the ability to work on electronic care records. The post requires the holder to be able to travel across various city-wide sites. Car driver is desirable. To be able to perform moving and handling interventions in line with trust policy. Participation in the delivery of care plan including attendance and contribution within the meeting and the subsequent care plan. To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic well-being. To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service . click apply for full job details
Apr 22, 2026
Full time
As a Recovery Worker you willdeliver specific components of prescribed care packages under the directsupervision of Care Coordinators and Clinical Leads within the CommunityRehabilitation Team. The post holders will provide structured support andpractical assistance to service users in order for them to take control overtheir own lives and engage actively in their own recovery process. We welcomeapplications from people with lived experience of mental health difficulties,and the service encourages the use of the wisdom gained through personallived experience - all candidates must have strong values around recovery,social inclusion and diversity. The posts require you to work with serviceusers of all ages over 18 and to provide a flexible service over 7 daysbetween the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Main duties of the job The role of the Recovery Workeris to deliver specific components of prescribed care packages under the directsupervision of Senior Rehabilitation Practitioners and Clinical Leads. The postholder will provide formalised support and assistance to service users in orderfor them to take control over their own lives and engage actively in theirunique recovery process. We welcome applications frompeople with lived experience of mental health difficulties and the serviceencourages the use of thewisdom gained through personal lived experience, to inspire hope in othersand the belief that recovery is possible for all. Within a relationship ofmutuality the peer support model can facilitate and support information sharingto promote choice, self-determination, and opportunities for the fulfilment ofsocially valued roles with connection to local communities. The post holder will be part ofthe Community Rehabilitation Team and will work into the Level 1 and Level 2inpatient units and in the community with service users that present withcomplex needs. The post requireseffective liaison with service users, carers, and other professionals andagencies as required. It will involvethe provision of psychological based care, offering therapeutic time to adefined client group working at all times within the principles of recovery. The service provision is delivered 7days per week between the hours of 8 6pm, the post holder will be required towork flexibly over these hours About us The Complex Psychosis Pathway provides a whole system approach to Mental Health Rehabilitation and Assertive Community Treatment in Leeds, which includes Newsam Ward 5 (Level 2 Rehab & relocating to Parkside Lodge), Asket Croft and Asket House inpatient settings, (Level 1 Rehab),the Community Rehabilitation Team and Assertive Outreach Team. The pathway also includes Rehabilitation practitioners embedded within the Community Hubs providing early rehabilitative and reablement interventions and enabling transitions for service users between Community Services and more intensive Assertive Outreach and Community Rehabilitation Support. These are clinical delivery services. The pathway includes an out of area /Trust case management role and mental health placement reviewer for people with complex psychosis who are placed inLevel 2 rehabilitation Independent Hospitals outside of the Trust or in funded residential placements. In addition, Leeds Recovery College,Arts and Minds and the Volunteers Service are included within the pathway, providing innovative networks supporting social inclusion and a recovery ethos, while continuing to serve the city wide populations of Leeds, LYPFT and care services directorates. Job responsibilities To have good verbal communicationskills and an excellent understanding of how to build rapport with serviceusers, carers and others as required. To work effectively in amultidisciplinary team, and to have a good understanding of individuals roleswithin the team Will need to understand the possiblebarriers in building a good, effective, professional, empathic relationshipwith service users, and to be aware of strategies to help improvecommunications and relationships Will need to understand the importanceof effective communication and liaison with other agencies and professionals. To contribute to the evaluation of careplans by reporting observations accurately and regularly To at all times promote a positiveimage and the good reputation of the Trust. Toestablish a supportive and respectful relationship with service users. Modelpersonal responsibility, self-awareness, self-belief, self-advocacy, andhopefulness via appropriate and timely relating of own recovery story toinspire and instil confidence in peers. Act as apositive role model showing professional and caring attitudes and behaviourtowards other multidisciplinary team members, service users and carers. To maintain communication and linkswith parent organisation if not directly employed through LYPFT To raiseawareness of recovery language with Trust staff by modelling positive strengthsbased, non-discriminatory, non- jargon, non-medicalised language in all areasof work. To maintain accurate records of clientcare in accordance with set timescales, informing senior clinicians of anychanges in the clients health or social care.To contribute to the evaluation of care plans by reporting observationsand interventions accurately and regularly in case notes. Also to make clear written records inrelation to any task or clinical practice that relates to individual scare e.g.liaison with family members. To contribute to the maintenance of atherapeutic environment and to be proactive in developing positive links withinthe community that will enhance the service user experience Communicate in a positive mannertowards individuals and other organisations who encounter the service. To participate in team meetings asrequired to ensure effective communication and running of the team/service. To ensure the diverse needs of our service users and those who meet ourservices are considered and supported. Person Specification Qualifications Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care or recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and or has personal lived experience. Experience Experience of working with a range of service users with complex mental health needs. Will show a good level of knowledge about community resources and how to help service users access them. To work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision. A good level of understanding of the recovery model and its application to care packages. To respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team. Understands medication and side effects, also support people to explore options, ask questions and be better informed. Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care/recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and /or has personal lived experience. Understands the importance of holistic and therapeutic care and the role this plays in individuals personal recovery. Understands medication and side effects, also support people to explore options, ask questions and be better informed. To be service user focused/client centred in your approach. To be organized and adaptable, creative, and resourceful in a range of areas. To provide support for the team as required and under the direction of the senior team members. To deliver care which is designed to minimize risk behaviour. Has experience of working with diverse populations and values the work associated to promoting diversity and social inclusion. To participate in decision making processes and carry out agreed plans of care. To manage your own time effectively. To be involved in the process of personal development and supervision. To participate in regular individual and peer supervision. To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead. Involvement in the process of effective risk management including assessment, planning, intervention, and on-going monitoring of risk factors. To carry out tasks relating to an individuals care package under the direction of senior team members such as rehabilitation practitioners. IT literacy skills and the ability to work on electronic care records. The post requires the holder to be able to travel across various city-wide sites. Car driver is desirable. To be able to perform moving and handling interventions in line with trust policy. Participation in the delivery of care plan including attendance and contribution within the meeting and the subsequent care plan. To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic well-being. To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service . click apply for full job details
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you! We are looking for an Interventions and Women s Centre Coordinator to work with our Minerva team on the delivery of a service across the Thames Valley region. Salary: £23,000 - £24,000 pro-rata Location: Caversham and Oxford, and you must hold a full UK driver's license and be able to commute around the Thames Valley region (Oxfordshire, Berkshire and Buckinghamshire) Hours: 14 Hours per week Contract: Until March 31st 2027 This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting. About us Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women s centres, and by working in close partnership with other agencies. Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. The project: We provide one-to-one advocacy and specialist work including workshops and group activities delivered by Advance in partnership with voluntary organisations. This role plays a critical part in coordinating the group offering for women accessing our services, as well as providing administration support across the region. In short you will: Be the first point of contact for clients coming to the Women s Centre; offering a warm welcome and trauma informed approach Ensure the client waiting area is kept tidy with up-to-date information/leaflets and supplies of refreshments Facilitate direct group delivery and events at the Women s Centre and regional venues Hold responsibility for the Minerva telephone number and email account in your region Assist in researching additional resources and events for service users; both within the Centre and across the region Contribute to creating and lead on updating the local Services Directory with details of local organisations, key contacts and details of services on offer, including eligibility criteria Assist the Service Manager in managing the smooth running of the Women s Centre in your region, including managing the group workshops timetable, arranging meetings and booking external venues for client groups or training events Manage administration for the Hampshire Minerva team Assist the Service Manager with the quality assurance and collation of data and information as required, including for funder reports. How to apply: Please apply with an up to date copy of your CV and a cover letter. Closing date: 10th May 2026 Interviews will take place on a rolling basis Advance reserves the right to close the advert early, or on the appointment of a candidate. What we can offer you - Employee Benefits: An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) Additional days off to celebrate International Women s Day , and for religious observance and moving home Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more Pension scheme Enhanced maternity/adoption provision Access to our Employee Assistance Programme Employee eye-care scheme Clinical supervision for front line staff and first line management roles Refer a Friend Scheme - £250 for each referral who passes probation Organisation wide away days Thorough induction and training Career development pathways Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs. Diversity, Inclusion and Equal Opportunities We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits. Safeguarding Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Apr 22, 2026
Full time
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you! We are looking for an Interventions and Women s Centre Coordinator to work with our Minerva team on the delivery of a service across the Thames Valley region. Salary: £23,000 - £24,000 pro-rata Location: Caversham and Oxford, and you must hold a full UK driver's license and be able to commute around the Thames Valley region (Oxfordshire, Berkshire and Buckinghamshire) Hours: 14 Hours per week Contract: Until March 31st 2027 This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting. About us Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women s centres, and by working in close partnership with other agencies. Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. The project: We provide one-to-one advocacy and specialist work including workshops and group activities delivered by Advance in partnership with voluntary organisations. This role plays a critical part in coordinating the group offering for women accessing our services, as well as providing administration support across the region. In short you will: Be the first point of contact for clients coming to the Women s Centre; offering a warm welcome and trauma informed approach Ensure the client waiting area is kept tidy with up-to-date information/leaflets and supplies of refreshments Facilitate direct group delivery and events at the Women s Centre and regional venues Hold responsibility for the Minerva telephone number and email account in your region Assist in researching additional resources and events for service users; both within the Centre and across the region Contribute to creating and lead on updating the local Services Directory with details of local organisations, key contacts and details of services on offer, including eligibility criteria Assist the Service Manager in managing the smooth running of the Women s Centre in your region, including managing the group workshops timetable, arranging meetings and booking external venues for client groups or training events Manage administration for the Hampshire Minerva team Assist the Service Manager with the quality assurance and collation of data and information as required, including for funder reports. How to apply: Please apply with an up to date copy of your CV and a cover letter. Closing date: 10th May 2026 Interviews will take place on a rolling basis Advance reserves the right to close the advert early, or on the appointment of a candidate. What we can offer you - Employee Benefits: An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) Additional days off to celebrate International Women s Day , and for religious observance and moving home Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more Pension scheme Enhanced maternity/adoption provision Access to our Employee Assistance Programme Employee eye-care scheme Clinical supervision for front line staff and first line management roles Refer a Friend Scheme - £250 for each referral who passes probation Organisation wide away days Thorough induction and training Career development pathways Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs. Diversity, Inclusion and Equal Opportunities We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits. Safeguarding Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
PCN Cancer Care Coordinator Clifton & The Meadows PCN 8, Nottingham (Hybrid) hours per week Permanent Salary: £26,620 pro rata (pay award pending) Employer: Self Help UK (in partnership with Clifton & The Meadows Primary Care Network) About the Role We are excited to recruit a PCN Cancer Care Coordinator to support people living with cancer across the Clifton and The Meadows Primary Care Network in Nottingham. This role is central to delivering a holistic, person centred cancer care coordination service , supporting patients beyond clinical treatment and ensuring their wider emotional, practical and social needs are met. Working closely with GP practices, Primary Care Network colleagues, and the voluntary and community sector, you will help improve experiences and outcomes for people affected by cancer. You will work in direct partnership with Self Help UK s Macmillan Beyond Diagnosis Service , carrying out Cancer Care Reviews and Holistic Needs Assessments (eHNA) , developing care and support plans, and helping people to access the right support at the right time. What You ll Be Doing Supporting people newly diagnosed with cancer through Cancer Care Reviews and eHNAs Creating individualised care and support plans based on each person s needs Acting as a single point of access for non clinical cancer support Referring and signposting patients to appropriate voluntary and community services Working closely with GP practices to ensure reviews are recorded on NHS systems Supporting work to increase cancer screening uptake , especially within targeted communities Building strong relationships across health, social care and the voluntary sector Ensuring safeguarding, confidentiality and data protection standards are upheld You ll work flexibly across GP practices, community settings, patients homes and the Self Help UK office in Nottingham, with some home working available. About You You will be someone who is compassionate, organised and confident working with people facing complex and emotive situations. You will bring: Experience in a people facing role within health, community or voluntary settings Experience supporting people with long term health conditions or vulnerabilities Strong communication, organisation and relationship building skills Confidence working both independently and as part of a multi disciplinary team Emotional resilience and a genuinely person centred approach Experience of working with people affected by cancer, delivering holistic needs assessments, social prescribing or working across NHS voluntary sector partnerships would be an advantage, but is not essential. A full UK driving licence and access to a car is required for this role. Why Join Us? Be part of an innovative partnership between Primary Care and the voluntary sector Make a real difference to people s lives at a critical time Access training, supervision and ongoing professional development Join an organisation committed to equality, inclusion and compassionate care Closing Date: 11th May 2026 Interviews likely to take place w/c 18th May
Apr 21, 2026
Full time
PCN Cancer Care Coordinator Clifton & The Meadows PCN 8, Nottingham (Hybrid) hours per week Permanent Salary: £26,620 pro rata (pay award pending) Employer: Self Help UK (in partnership with Clifton & The Meadows Primary Care Network) About the Role We are excited to recruit a PCN Cancer Care Coordinator to support people living with cancer across the Clifton and The Meadows Primary Care Network in Nottingham. This role is central to delivering a holistic, person centred cancer care coordination service , supporting patients beyond clinical treatment and ensuring their wider emotional, practical and social needs are met. Working closely with GP practices, Primary Care Network colleagues, and the voluntary and community sector, you will help improve experiences and outcomes for people affected by cancer. You will work in direct partnership with Self Help UK s Macmillan Beyond Diagnosis Service , carrying out Cancer Care Reviews and Holistic Needs Assessments (eHNA) , developing care and support plans, and helping people to access the right support at the right time. What You ll Be Doing Supporting people newly diagnosed with cancer through Cancer Care Reviews and eHNAs Creating individualised care and support plans based on each person s needs Acting as a single point of access for non clinical cancer support Referring and signposting patients to appropriate voluntary and community services Working closely with GP practices to ensure reviews are recorded on NHS systems Supporting work to increase cancer screening uptake , especially within targeted communities Building strong relationships across health, social care and the voluntary sector Ensuring safeguarding, confidentiality and data protection standards are upheld You ll work flexibly across GP practices, community settings, patients homes and the Self Help UK office in Nottingham, with some home working available. About You You will be someone who is compassionate, organised and confident working with people facing complex and emotive situations. You will bring: Experience in a people facing role within health, community or voluntary settings Experience supporting people with long term health conditions or vulnerabilities Strong communication, organisation and relationship building skills Confidence working both independently and as part of a multi disciplinary team Emotional resilience and a genuinely person centred approach Experience of working with people affected by cancer, delivering holistic needs assessments, social prescribing or working across NHS voluntary sector partnerships would be an advantage, but is not essential. A full UK driving licence and access to a car is required for this role. Why Join Us? Be part of an innovative partnership between Primary Care and the voluntary sector Make a real difference to people s lives at a critical time Access training, supervision and ongoing professional development Join an organisation committed to equality, inclusion and compassionate care Closing Date: 11th May 2026 Interviews likely to take place w/c 18th May
Are you an organised and confident communicator who thrives in a busy, people-focused environment? We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Group Surgical Centre, Gillingham (formerly Will Adams NHS Treatment Centre). This role is ideal if you enjoy working in a fast-paced, call-centre-style setting where most communication takes place over the telephone. You'll be handling a high volume of calls and working in a busy, sometimes noisy office, supporting patients through every step of their healthcare journey from referral to treatment. If you've previously worked from home or in a one-to-one environment, please note that this position is fully on site and team-based, with lots of interaction throughout the day. Main duties of the job Be the first point of contact for patients, GPs, and clinical teams primarily via phone calls. Manage patient referrals, pre-assessments, and bookings, ensuring every detail is accurate. Handle a high volume of calls with professionalism, empathy, and efficiency. Coordinate appointments, arrange transport or translation services, and update patient records. Support clinical teams by processing outcomes and scheduling follow-up care or surgical procedures. Maintain confidentiality and provide excellent customer service, even under pressure. Contribute to a positive team atmosphere in a lively and collaborative office environment. Qualifications Excellent communication and listening skills, especially over the telephone. Proven administrative experience, ideally in a busy customer service or call centre-style role. Strong IT and data entry skills (Word, Excel, and internal systems). The ability to stay calm and professional when handling multiple calls and priorities. A team-focused mindset and a flexible, proactive attitude. Experience in healthcare or medical administration is an advantage; we are also happy to consider transferable customer service experience from other fast paced environments. What you can expect in return Salary: £24,666.64 per annum 37.5 hours per week 25 days annual leave (increasing with service) plus bank holidays Access to a wide range of wellbeing and lifestyle benefits Ongoing support and development opportunities to help you grow in your role Our employment offers are subject to satisfactory pre employment checks. Practice Plus Group actively promotes diversity and equal opportunities. Applicants must have the right to work in the UK. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Apr 21, 2026
Full time
Are you an organised and confident communicator who thrives in a busy, people-focused environment? We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Group Surgical Centre, Gillingham (formerly Will Adams NHS Treatment Centre). This role is ideal if you enjoy working in a fast-paced, call-centre-style setting where most communication takes place over the telephone. You'll be handling a high volume of calls and working in a busy, sometimes noisy office, supporting patients through every step of their healthcare journey from referral to treatment. If you've previously worked from home or in a one-to-one environment, please note that this position is fully on site and team-based, with lots of interaction throughout the day. Main duties of the job Be the first point of contact for patients, GPs, and clinical teams primarily via phone calls. Manage patient referrals, pre-assessments, and bookings, ensuring every detail is accurate. Handle a high volume of calls with professionalism, empathy, and efficiency. Coordinate appointments, arrange transport or translation services, and update patient records. Support clinical teams by processing outcomes and scheduling follow-up care or surgical procedures. Maintain confidentiality and provide excellent customer service, even under pressure. Contribute to a positive team atmosphere in a lively and collaborative office environment. Qualifications Excellent communication and listening skills, especially over the telephone. Proven administrative experience, ideally in a busy customer service or call centre-style role. Strong IT and data entry skills (Word, Excel, and internal systems). The ability to stay calm and professional when handling multiple calls and priorities. A team-focused mindset and a flexible, proactive attitude. Experience in healthcare or medical administration is an advantage; we are also happy to consider transferable customer service experience from other fast paced environments. What you can expect in return Salary: £24,666.64 per annum 37.5 hours per week 25 days annual leave (increasing with service) plus bank holidays Access to a wide range of wellbeing and lifestyle benefits Ongoing support and development opportunities to help you grow in your role Our employment offers are subject to satisfactory pre employment checks. Practice Plus Group actively promotes diversity and equal opportunities. Applicants must have the right to work in the UK. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Contract Type - Temporary Contract (2 Months) Pay Rate: 14.36 per hour Hours: 37.5 hours per week (Monday-Friday, 09:00-17:00) A specialist healthcare provider is seeking an experienced and proactive Operations Coordinator to support the smooth day-to-day running of a busy mental health service. This is a varied and fast-paced role, reporting to the Registered Manager and providing essential administrative, operational, and compliance support across the service. You will work closely with clinical and support teams to ensure high standards of organisation, compliance, and service delivery. Key Responsibilities Operational & Administrative Support Manage staff rotas and collate payroll data, including absences, holidays, and sickness Process and query invoices with senior management Support recruitment activity, including interview coordination and onboarding Liaise with HR regarding new starters and induction processes Maintain accurate service records, reports, and documentation Manage office administration, including filing, scanning, and correspondence Compliance & Auditing Support and complete internal audits (health & safety, infection control, financial, and staff files) Monitor training and supervision compliance and report findings Assist with clinical governance reporting and documentation Ensure policies, procedures, and risk assessments are kept up to date Facilities & Operations Coordinate maintenance requests and ensure timely completion of repairs Support ordering and stock control processes Ensure equipment servicing and certification records are maintained Financial & Records Management Manage petty cash and service user financial systems Update internal databases, including incidents, weights, and clinical records Maintain accurate and compliant filing systems Support to Management Assist with complaints, investigations, and reporting Take minutes in meetings and produce professional reports (Excel experience required) Manage keys, access systems, and security procedures About You We are looking for a highly organised and reliable individual with strong administrative experience in a busy environment. Essential Skills & Experience: Strong MS Office skills (especially Excel and Word) Excellent attention to detail and accuracy Typing speed of at least 50 WPM Strong written and verbal communication skills Ability to handle confidential information with discretion Experience working with multiple stakeholders in a professional setting Qualifications: A Levels or equivalent What's on Offer Competitive hourly rate of 14.36 per hour Temporary contract with immediate start available Supportive working environment within a healthcare setting Employee benefits, including retail, leisure, and wellbeing discounts Access to Employee Assistance Programme (24/7 support) Training and development opportunities KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
Apr 21, 2026
Seasonal
Contract Type - Temporary Contract (2 Months) Pay Rate: 14.36 per hour Hours: 37.5 hours per week (Monday-Friday, 09:00-17:00) A specialist healthcare provider is seeking an experienced and proactive Operations Coordinator to support the smooth day-to-day running of a busy mental health service. This is a varied and fast-paced role, reporting to the Registered Manager and providing essential administrative, operational, and compliance support across the service. You will work closely with clinical and support teams to ensure high standards of organisation, compliance, and service delivery. Key Responsibilities Operational & Administrative Support Manage staff rotas and collate payroll data, including absences, holidays, and sickness Process and query invoices with senior management Support recruitment activity, including interview coordination and onboarding Liaise with HR regarding new starters and induction processes Maintain accurate service records, reports, and documentation Manage office administration, including filing, scanning, and correspondence Compliance & Auditing Support and complete internal audits (health & safety, infection control, financial, and staff files) Monitor training and supervision compliance and report findings Assist with clinical governance reporting and documentation Ensure policies, procedures, and risk assessments are kept up to date Facilities & Operations Coordinate maintenance requests and ensure timely completion of repairs Support ordering and stock control processes Ensure equipment servicing and certification records are maintained Financial & Records Management Manage petty cash and service user financial systems Update internal databases, including incidents, weights, and clinical records Maintain accurate and compliant filing systems Support to Management Assist with complaints, investigations, and reporting Take minutes in meetings and produce professional reports (Excel experience required) Manage keys, access systems, and security procedures About You We are looking for a highly organised and reliable individual with strong administrative experience in a busy environment. Essential Skills & Experience: Strong MS Office skills (especially Excel and Word) Excellent attention to detail and accuracy Typing speed of at least 50 WPM Strong written and verbal communication skills Ability to handle confidential information with discretion Experience working with multiple stakeholders in a professional setting Qualifications: A Levels or equivalent What's on Offer Competitive hourly rate of 14.36 per hour Temporary contract with immediate start available Supportive working environment within a healthcare setting Employee benefits, including retail, leisure, and wellbeing discounts Access to Employee Assistance Programme (24/7 support) Training and development opportunities KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
Apr 21, 2026
Full time
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
Governance and Committees Lead Location: London/Hybrid Salary : £45,000 per annum Vacancy Type: Full Time Applications will be reviewed on a rolling basis. If you feel you have the skills and experience required for the role please tailor your CV and apply asap. The job ad may be closed at short notice. Regrettably, due to the anticipated volume of applications only candidates that are progressed to the first interview stage will be contacted. If you have not heard back within two weeks of your application please consider it unsuccessful on this occasion. Position Overview This is a senior position, acting as Deputy to the Head of Education, responsible for the management and governance of the Specialist Sections. The six Specialist Sections provide the clinical input and expertise for the organisation's education, training, professional and research activities. You will coordinate Section input into priority workstreams and facilitate organisational working and day to day management of external collaborative and partnership arrangements, ensuring effective and timely delivery of agreed objectives. You will ensure good governance of the Sections, managing the Executive Committee meetings. You will oversee Executive Committee elections and appointments, with direct line management responsibility for the Governance Co-Ordinator who coordinates these processes and administers Section fellowships, bursaries and awards. This role is an excellent opportunity for a skilled leader and administrator with specialised knowledge and a niche skillset. You will have a proven track record of delivering cross-organisational projects and priority programmes of work, demonstrate good governance, and be capable of distilling the complexity of discussions and decision-making at Section meetings, reproducing key information quickly and accurately. Main Job Functions Communicate effectively with committee members on work programmes and delivery deadlines, and provide management support to facilitate delivery of agreed objectives Facilitate effective cross-organisation communication to secure engagement, ownership and resource Manage day to day partnership working with external stakeholders Capture and reproduce key discussion items and decision-making at Section meetings into minutes and action points; accountable for ensuring all actions are followed up Ensure Section Leads are inducted into their roles and understand their role and responsibilities Undertake line management and professional development of the Governance Co-Ordinator Oversee Sections elections and appointments processes, and administration of fellowships, bursaries and awards Deputise for Head of Education when required Day to day activities will include: Coordinate Section engagement and input into co-creation of online educational content in-house or with external providers Liaise with the Business Development Manager on industry support for creation of new educational online content Coordinate Section input into vetting and quality assurance of the post-CCT, portfolio pathway and international fellowships within the agreed framework Provide full administrative support to the Section Executive Committees including drafting agendas and briefing papers, taking minutes, recording action items (total 13 meetings per annum of up to five hours each duration) Coordinate with the members of the Section Executive Committees to ensure post-meeting actions are completed on time Liaise with the Education Coordinator, Communications Manager and Events Manager to support delivery of agreed objectives Coordinate Section input to requests for responses to consultations from professional bodies Coordinate and administer Section induction processes Person Specification Essential Experience and Skills Educated to degree level or equivalent professional experience At least three years working within a similar professional body, within a healthcare environment or in postgraduate medical education Proven ability to translate complex information into accurate minutes Strong organisational skills and the ability to manage multiple projects and deadlines Excellent communication and interpersonal skills Proven ability to lead, motivate, and manage staff effectively Experience of working collaboratively with a range of stakeholders Personal qualities Proactive, collaborative and solution-focused approach Ability to think through options and make sound judgements High attention to detail and commitment to quality Tact and diplomacy Confidence to challenge constructively Equal Opportunities Statement They are committed to fostering an inclusive workplace where diversity is valued and everyone is treated with dignity and respect. They welcome applications from people of all backgrounds and actively promote equality of opportunity in their recruitment and employment practices. NOTE : This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the on-going needs of the organisation. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please click apply
Apr 21, 2026
Full time
Governance and Committees Lead Location: London/Hybrid Salary : £45,000 per annum Vacancy Type: Full Time Applications will be reviewed on a rolling basis. If you feel you have the skills and experience required for the role please tailor your CV and apply asap. The job ad may be closed at short notice. Regrettably, due to the anticipated volume of applications only candidates that are progressed to the first interview stage will be contacted. If you have not heard back within two weeks of your application please consider it unsuccessful on this occasion. Position Overview This is a senior position, acting as Deputy to the Head of Education, responsible for the management and governance of the Specialist Sections. The six Specialist Sections provide the clinical input and expertise for the organisation's education, training, professional and research activities. You will coordinate Section input into priority workstreams and facilitate organisational working and day to day management of external collaborative and partnership arrangements, ensuring effective and timely delivery of agreed objectives. You will ensure good governance of the Sections, managing the Executive Committee meetings. You will oversee Executive Committee elections and appointments, with direct line management responsibility for the Governance Co-Ordinator who coordinates these processes and administers Section fellowships, bursaries and awards. This role is an excellent opportunity for a skilled leader and administrator with specialised knowledge and a niche skillset. You will have a proven track record of delivering cross-organisational projects and priority programmes of work, demonstrate good governance, and be capable of distilling the complexity of discussions and decision-making at Section meetings, reproducing key information quickly and accurately. Main Job Functions Communicate effectively with committee members on work programmes and delivery deadlines, and provide management support to facilitate delivery of agreed objectives Facilitate effective cross-organisation communication to secure engagement, ownership and resource Manage day to day partnership working with external stakeholders Capture and reproduce key discussion items and decision-making at Section meetings into minutes and action points; accountable for ensuring all actions are followed up Ensure Section Leads are inducted into their roles and understand their role and responsibilities Undertake line management and professional development of the Governance Co-Ordinator Oversee Sections elections and appointments processes, and administration of fellowships, bursaries and awards Deputise for Head of Education when required Day to day activities will include: Coordinate Section engagement and input into co-creation of online educational content in-house or with external providers Liaise with the Business Development Manager on industry support for creation of new educational online content Coordinate Section input into vetting and quality assurance of the post-CCT, portfolio pathway and international fellowships within the agreed framework Provide full administrative support to the Section Executive Committees including drafting agendas and briefing papers, taking minutes, recording action items (total 13 meetings per annum of up to five hours each duration) Coordinate with the members of the Section Executive Committees to ensure post-meeting actions are completed on time Liaise with the Education Coordinator, Communications Manager and Events Manager to support delivery of agreed objectives Coordinate Section input to requests for responses to consultations from professional bodies Coordinate and administer Section induction processes Person Specification Essential Experience and Skills Educated to degree level or equivalent professional experience At least three years working within a similar professional body, within a healthcare environment or in postgraduate medical education Proven ability to translate complex information into accurate minutes Strong organisational skills and the ability to manage multiple projects and deadlines Excellent communication and interpersonal skills Proven ability to lead, motivate, and manage staff effectively Experience of working collaboratively with a range of stakeholders Personal qualities Proactive, collaborative and solution-focused approach Ability to think through options and make sound judgements High attention to detail and commitment to quality Tact and diplomacy Confidence to challenge constructively Equal Opportunities Statement They are committed to fostering an inclusive workplace where diversity is valued and everyone is treated with dignity and respect. They welcome applications from people of all backgrounds and actively promote equality of opportunity in their recruitment and employment practices. NOTE : This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the on-going needs of the organisation. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please click apply
Operations Manager - Complex Supported Living at Komplex Community Location: Staffordshire and Wolverhampton Salary: To be discussed on interview Job Type: Full-time, Permanent Reports to: Operations Director Immediate Start Date What We're Looking For We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you. Key Responsibilities Team Leadership: Manage Service Coordinators across all five services, fostering a strong and effective team. Operational Excellence: Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care. Care Planning: Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans. Compliance and Quality: Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance. Mentorship and Support: Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment. Collaboration: Work closely with senior management and clinical teams to ensure seamless service delivery. Service Development: Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services. Continuous Improvement: Drive improvements in care quality through change implementation and innovation. What You'll Bring A minimum of 1 years' experience in an operational role. Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis. Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team. A collaborative mindset with a desire to work as part of a team committed to achieving shared success. Strong leadership skills focused on staff development, motivation, and excellence. A passion for delivering high-quality care and improving outcomes for individuals. Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment. A full UK driving licence. Why Join Us? Competitive Salary: Reflecting your skills and experience Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers Career Development: Ongoing opportunities for professional growth and training Pension Scheme: Enrolment into a workplace pension Growth Incentives: Be rewarded for contributing to the success of a growing organisation Supportive Culture: Join a collaborative team committed to making a difference How to Apply If you're ready to make a positive impact on the lives of the people we support, we'd love to hear from you!
Apr 20, 2026
Full time
Operations Manager - Complex Supported Living at Komplex Community Location: Staffordshire and Wolverhampton Salary: To be discussed on interview Job Type: Full-time, Permanent Reports to: Operations Director Immediate Start Date What We're Looking For We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you. Key Responsibilities Team Leadership: Manage Service Coordinators across all five services, fostering a strong and effective team. Operational Excellence: Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care. Care Planning: Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans. Compliance and Quality: Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance. Mentorship and Support: Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment. Collaboration: Work closely with senior management and clinical teams to ensure seamless service delivery. Service Development: Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services. Continuous Improvement: Drive improvements in care quality through change implementation and innovation. What You'll Bring A minimum of 1 years' experience in an operational role. Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis. Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team. A collaborative mindset with a desire to work as part of a team committed to achieving shared success. Strong leadership skills focused on staff development, motivation, and excellence. A passion for delivering high-quality care and improving outcomes for individuals. Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment. A full UK driving licence. Why Join Us? Competitive Salary: Reflecting your skills and experience Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers Career Development: Ongoing opportunities for professional growth and training Pension Scheme: Enrolment into a workplace pension Growth Incentives: Be rewarded for contributing to the success of a growing organisation Supportive Culture: Join a collaborative team committed to making a difference How to Apply If you're ready to make a positive impact on the lives of the people we support, we'd love to hear from you!
At Pharmacierge, we are redefining the private pharmacy experience in the UK. Based on Wimpole Street, in the heart of the London Harley Street Medical Area, we work closely with leading private clinicians to deliver a seamless, safe, and highly personalised medication service. Our approach is rooted in clinical excellence, compassion, and innovation. We combine cutting edge technology with a dedicated team of healthcare professionals to ensure that every patient and prescriber receives the same level of care that we would want for our own families. As we continue to grow, we are looking for a Head of Supply Chain & Facilities to take ownership of the infrastructure that keeps our pharmacy running safely and reliably every day. About the role This is a senior operational leadership role at the core of our organisation, with accountability for: Medicines and operational procurement Oversight of partner logistics and delivery networks Facilities, estates, and Health & Safety compliance You will be responsible for outcomes across these areas, delivering through the leadership of established managers and operational teams. The role balances strategic oversight with hands on operational involvement where required, particularly in periods of growth or supply risk. Why Join Us Play a critical role in safeguarding patient care and delivery continuity Shape and strengthen core operational infrastructure Build scalable systems in a growing, clinically led organisation Operate with real ownership, autonomy, and accountability Recruitment Process If your application is shortlisted, you will be provided with a full role profile, which will form the basis of the interview process. You will then be invited to self schedule a short telephone interview with our Recruitment Coordinator to enable you to ask questions ahead of the formal interviews. Key Skills & Experience Senior experience in pharmacy procurement, supply chain, or operational leadership Strong understanding of UK medicines supply and wholesaler networks Proven experience managing supply risk and shortages Commercially astute, with experience holding and managing budgets Experience leading multi functional operational teams Personal Qualities Calm and decisive under pressure Highly organised and detail oriented Pragmatic, solutions focused, and delivery driven Strong sense of accountability and ownership Clear, confident, and credible communicator At Pharmacierge, we're committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions: Competitive Salary: starting from £55,000 Private Medical Insurance: Available after a minimum term 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply) Company-Wide Bonus Scheme: Eligible after a minimum term Government-Approved Share Option Scheme: Available after a minimum term ️Employee Discounts Platform: Access to a wide range of retail and lifestyle savings Pharmacy Social Events: Regular team building and social activities Access to Training and CPD Opportunities: Ongoing professional development and training support
Apr 20, 2026
Full time
At Pharmacierge, we are redefining the private pharmacy experience in the UK. Based on Wimpole Street, in the heart of the London Harley Street Medical Area, we work closely with leading private clinicians to deliver a seamless, safe, and highly personalised medication service. Our approach is rooted in clinical excellence, compassion, and innovation. We combine cutting edge technology with a dedicated team of healthcare professionals to ensure that every patient and prescriber receives the same level of care that we would want for our own families. As we continue to grow, we are looking for a Head of Supply Chain & Facilities to take ownership of the infrastructure that keeps our pharmacy running safely and reliably every day. About the role This is a senior operational leadership role at the core of our organisation, with accountability for: Medicines and operational procurement Oversight of partner logistics and delivery networks Facilities, estates, and Health & Safety compliance You will be responsible for outcomes across these areas, delivering through the leadership of established managers and operational teams. The role balances strategic oversight with hands on operational involvement where required, particularly in periods of growth or supply risk. Why Join Us Play a critical role in safeguarding patient care and delivery continuity Shape and strengthen core operational infrastructure Build scalable systems in a growing, clinically led organisation Operate with real ownership, autonomy, and accountability Recruitment Process If your application is shortlisted, you will be provided with a full role profile, which will form the basis of the interview process. You will then be invited to self schedule a short telephone interview with our Recruitment Coordinator to enable you to ask questions ahead of the formal interviews. Key Skills & Experience Senior experience in pharmacy procurement, supply chain, or operational leadership Strong understanding of UK medicines supply and wholesaler networks Proven experience managing supply risk and shortages Commercially astute, with experience holding and managing budgets Experience leading multi functional operational teams Personal Qualities Calm and decisive under pressure Highly organised and detail oriented Pragmatic, solutions focused, and delivery driven Strong sense of accountability and ownership Clear, confident, and credible communicator At Pharmacierge, we're committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions: Competitive Salary: starting from £55,000 Private Medical Insurance: Available after a minimum term 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply) Company-Wide Bonus Scheme: Eligible after a minimum term Government-Approved Share Option Scheme: Available after a minimum term ️Employee Discounts Platform: Access to a wide range of retail and lifestyle savings Pharmacy Social Events: Regular team building and social activities Access to Training and CPD Opportunities: Ongoing professional development and training support
