Cloud Engineer / Platform Engineer x4 SC Cleared UK Wide 55,000 - 90,000 + perm benefits Successful applications will need to hold current SC Clearance We are seeking experienced Cloud Engineers to join a collaborative platform engineering team delivering secure, scalable cloud services to UK-based customers. These roles blends hands-on project delivery with ongoing platform development, offering the opportunity to deepen your expertise in cloud, DevOps, and infrastructure automation. You will work in a supportive, agile environment alongside skilled engineers focused on building reliable, modern cloud platforms. Key responsibilities Design, build, and maintain cloud platforms with a strong emphasis on automation, reuse, standardisation, and blueprints Take a code-first approach, reducing reliance on manual configuration Deliver cloud engineering outcomes through agile-style sprints, aligned to customer needs Contribute to both project delivery and foundational platform improvement Collaborate closely with other engineers to continuously improve platform capability and reliability Maintain and enhance cloud environments in line with security and compliance requirements Actively develop your technical skills through training, certifications, and hands-on experience Skills and experience Proven experience in cloud or platform engineering roles Strong hands-on experience with Azure and/or AWS Experience using Infrastructure as Code tools (e.g. Terraform) Proficiency with version control systems such as GitHub Experience building or maintaining CI/CD pipelines Practical knowledge of Kubernetes and container-based platforms Familiarity with configuration management tools such as Ansible Experience working in Agile delivery environments Background in infrastructure and networking (desirable but not essential)
Apr 26, 2026
Full time
Cloud Engineer / Platform Engineer x4 SC Cleared UK Wide 55,000 - 90,000 + perm benefits Successful applications will need to hold current SC Clearance We are seeking experienced Cloud Engineers to join a collaborative platform engineering team delivering secure, scalable cloud services to UK-based customers. These roles blends hands-on project delivery with ongoing platform development, offering the opportunity to deepen your expertise in cloud, DevOps, and infrastructure automation. You will work in a supportive, agile environment alongside skilled engineers focused on building reliable, modern cloud platforms. Key responsibilities Design, build, and maintain cloud platforms with a strong emphasis on automation, reuse, standardisation, and blueprints Take a code-first approach, reducing reliance on manual configuration Deliver cloud engineering outcomes through agile-style sprints, aligned to customer needs Contribute to both project delivery and foundational platform improvement Collaborate closely with other engineers to continuously improve platform capability and reliability Maintain and enhance cloud environments in line with security and compliance requirements Actively develop your technical skills through training, certifications, and hands-on experience Skills and experience Proven experience in cloud or platform engineering roles Strong hands-on experience with Azure and/or AWS Experience using Infrastructure as Code tools (e.g. Terraform) Proficiency with version control systems such as GitHub Experience building or maintaining CI/CD pipelines Practical knowledge of Kubernetes and container-based platforms Familiarity with configuration management tools such as Ansible Experience working in Agile delivery environments Background in infrastructure and networking (desirable but not essential)
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
Apr 26, 2026
Full time
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
4C Executive Placement are working with one of Northern Ireland's leading food manufacturers to appoint a Head of Supply Chain who will work closely with the Managing Director and other members of the senior leadership team and will help to lead and navigate the business over the next period of exciting growth. As a leading supplier within the fresh / chilled category, this well-established business has experienced year on year growth, broadening its portfolio and clients across the UK and Ireland in recent years, delivering exciting innovations and exceptional customer service. The Head of Supply Chain will be responsible for leading all end to end supply chain activities for a high-volume chilled food manufacturing site. This includes demand and supply planning, procurement, materials management, warehousing and logistics. The role ensures the right materials, products, and information flow through the business safely, efficiently, and in full alignment with customer expectations and site operational capabilities. This key leadership role requires an individual driven by customer and operational excellence, with a passion for delivering exceptional customer services. The Head of Supply Chain will have extensive experience leading supply chain operations in a large, complex chilled, fresh, or short-shelf-life food manufacturing business. In addition, the successful candidate will have the following experience and qualifications: Strong understanding of retailer supply chains and service models (M&S, Waitrose, Sainsbury's, Tesco, Asda, etc.). Proven experience managing large planning, materials, logistics, and procurement teams. Deep knowledge of ERP/MRP systems and supply chain planning tools. Strong leadership presence with ability to influence cross-functional teams. Experience in fast-paced, complex and highly variable demand environments. Degree in supply chain, operations, engineering, or similar discipline. This is an excellent opportunity to join a leading business committed to investing in its people and its future. If you would like to find out more or to discuss in confidence, please contact 4C Executive Placement on . Alternatively, if you believe you have the skills and drive to succeed in this role, we welcome your application below.
Apr 26, 2026
Full time
4C Executive Placement are working with one of Northern Ireland's leading food manufacturers to appoint a Head of Supply Chain who will work closely with the Managing Director and other members of the senior leadership team and will help to lead and navigate the business over the next period of exciting growth. As a leading supplier within the fresh / chilled category, this well-established business has experienced year on year growth, broadening its portfolio and clients across the UK and Ireland in recent years, delivering exciting innovations and exceptional customer service. The Head of Supply Chain will be responsible for leading all end to end supply chain activities for a high-volume chilled food manufacturing site. This includes demand and supply planning, procurement, materials management, warehousing and logistics. The role ensures the right materials, products, and information flow through the business safely, efficiently, and in full alignment with customer expectations and site operational capabilities. This key leadership role requires an individual driven by customer and operational excellence, with a passion for delivering exceptional customer services. The Head of Supply Chain will have extensive experience leading supply chain operations in a large, complex chilled, fresh, or short-shelf-life food manufacturing business. In addition, the successful candidate will have the following experience and qualifications: Strong understanding of retailer supply chains and service models (M&S, Waitrose, Sainsbury's, Tesco, Asda, etc.). Proven experience managing large planning, materials, logistics, and procurement teams. Deep knowledge of ERP/MRP systems and supply chain planning tools. Strong leadership presence with ability to influence cross-functional teams. Experience in fast-paced, complex and highly variable demand environments. Degree in supply chain, operations, engineering, or similar discipline. This is an excellent opportunity to join a leading business committed to investing in its people and its future. If you would like to find out more or to discuss in confidence, please contact 4C Executive Placement on . Alternatively, if you believe you have the skills and drive to succeed in this role, we welcome your application below.
Senior Software Developer (PYTHON/AWS/REACT) - Health tech - tech for good, make a positive impact on the world Highly successful and fast growing organisation has an exciting opportunity for a Senior Software Developer (PYTHON/AWS/REACT). They are looking for a talented individual who will design, implement, and maintain their publishing software, systems, and customer-facing digital products. Requirements Design and implement systems and software to meet requirements using appropriate tools and methods. Promote the creation of high-quality code by commitment to practices such as test-driven development, pair programming and code review. Be responsible for the technical development of all stages of software creation, including testing; ensure that implementation meets security, performance, and safety requirements. Suggest improvements to the code base, development processes, tooling and working practices. Encourage innovation by identifying, evaluating and adoption of emerging technologies. Assist with the design, implementation, and testing of APIs that adhere to the Open API specification Knowledge & Skills for this job Able to demonstrate commercial software development experience. Practical experience in system design, development, testing and operational stability. Deep knowledge and experience in Python and its ecosystem, patterns and pitfalls. Experience applying continuous delivery, test driven development and pair programming. Experience of working in an agile environment and an understanding of Scrum principles in particular. Experience writing and consuming RESTful APIs in Python. Experience with AWS services (Lambda, DynamoDB, ElasticSearch). Experience with creating web application UIs using ReactJS and with TypeScript The Directorate This role will work closely with our Head of Engineering, Head of Data Science, QA Manager, Lead Software Developers, Software Developers and Chief Technology Officer. The Team As well as the above teams, you will be working across the organisation. We are welcoming someone who sees opportunities, is proactive and energetic wanting to make a difference to the way we wor Excellent opportunity to positively impact patient safety whilst working on complex, challenging and career defining projects. Basic salary £64,000 - 70,000 + excellent benefits Hybrid role - between 4 - 8 days per month in the London office, the rest remote
Apr 25, 2026
Full time
Senior Software Developer (PYTHON/AWS/REACT) - Health tech - tech for good, make a positive impact on the world Highly successful and fast growing organisation has an exciting opportunity for a Senior Software Developer (PYTHON/AWS/REACT). They are looking for a talented individual who will design, implement, and maintain their publishing software, systems, and customer-facing digital products. Requirements Design and implement systems and software to meet requirements using appropriate tools and methods. Promote the creation of high-quality code by commitment to practices such as test-driven development, pair programming and code review. Be responsible for the technical development of all stages of software creation, including testing; ensure that implementation meets security, performance, and safety requirements. Suggest improvements to the code base, development processes, tooling and working practices. Encourage innovation by identifying, evaluating and adoption of emerging technologies. Assist with the design, implementation, and testing of APIs that adhere to the Open API specification Knowledge & Skills for this job Able to demonstrate commercial software development experience. Practical experience in system design, development, testing and operational stability. Deep knowledge and experience in Python and its ecosystem, patterns and pitfalls. Experience applying continuous delivery, test driven development and pair programming. Experience of working in an agile environment and an understanding of Scrum principles in particular. Experience writing and consuming RESTful APIs in Python. Experience with AWS services (Lambda, DynamoDB, ElasticSearch). Experience with creating web application UIs using ReactJS and with TypeScript The Directorate This role will work closely with our Head of Engineering, Head of Data Science, QA Manager, Lead Software Developers, Software Developers and Chief Technology Officer. The Team As well as the above teams, you will be working across the organisation. We are welcoming someone who sees opportunities, is proactive and energetic wanting to make a difference to the way we wor Excellent opportunity to positively impact patient safety whilst working on complex, challenging and career defining projects. Basic salary £64,000 - 70,000 + excellent benefits Hybrid role - between 4 - 8 days per month in the London office, the rest remote
Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As a Product Manager II, you will be tasked with deeply understanding market demands in terms of customer outcomes, proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources-including customer feedback, industry analysts, and input from various departments-to inform product decisions and strategy. You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs to be Done to ensure the right problems are solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight. How You'll Contribute Specific Features: Propose new features/modules based on data analysis; identify and mitigate risks to the product roadmap; develop and present the product roadmap; create ROI models and business justifications. Markets & Validations: Utilize industry journals, publications, competitive datasets to identify industry trends; benchmark Panopto's offerings against competing SaaS solutions. Communication & Collaboration: Collaborate with internal stakeholders and customers to de escalate issues and facilitate remediation; work consultatively with sales and engineering to uncover root needs. Customer Focus: For features that do not meet expectations, define deprecation paths; conduct post mortems; measure and analyze existing features to find opportunities for innovation. Project Management: Own end to end delivery lifecycle of product initiatives within Agile sprints; coordinate cross team dependencies, manage stakeholder expectations, maintain backlog grooming and sprint planning. The Foundation for Success 8-10 years of product management experience at a software or SaaS company with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models. Expertise in Agile/Scrum methodologies, serving as product owner, leading sprint planning, backlog refinement, and retrospectives. Strong project management skills to own delivery end to end, coordinate cross team dependencies, and manage competing priorities in a fast paced environment. Deep domain experience in at least one of higher education/EdTech, corporate learning & development, media/video infrastructure, or platform integrations. Strong analytical skills to interpret and analyze data from pipeline metrics, user behavior, customer feedback, and industry trends. Excellent communication and collaboration skills to work effectively with internal stakeholders and customers. Ability to identify and mitigate risks to product roadmaps proactively. Experience conducting post mortems and analyzing features for innovation and improvement. Experience using industry journals, competitive datasets to inform product decisions. Proactive problem solving skills and ability to gracefully handle feature deprecation. Track record of delivering technology products that delight customers in a high growth environment. What Sets You Apart Experience with product discovery and prioritization frameworks such as JTBD, RICE, Kano, or Opportunity Solution Trees. Consultative stakeholder management, uncovering root needs and building consensus across engineering, sales, and customer success. Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment. Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR) and renewal dynamics. Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML. What Success Looks Like Within 6 Months: Integrated into the Agile team, completed a comprehensive audit of your product area, and taken ownership of the current roadmap, establishing clear ROI justifications. Within 1 Year: Launched at least one major feature or module from discovery to delivery that shows measurable impact on user engagement or customer retention. Your Legacy: Established a data driven culture within your product vertical, where every feature is rooted in JTBD and directly contributes to Panopto's standing as a global leader. Total Rewards The salary range for this position is $110,000 - $120,000 USD per year. The position is also eligible for a bonus as part of the compensation package. Base pay may vary based on knowledge, skills, experience, and other factors such as location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs (health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, paid and unpaid time off). Learn more about what working at Panopto can mean for you. Remote, US Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees in this position are eligible to work remotely. Remote, International Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees are eligible to work remotely; may make regular trips to local international office when applicable. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals who will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities.
Apr 25, 2026
Full time
Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As a Product Manager II, you will be tasked with deeply understanding market demands in terms of customer outcomes, proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources-including customer feedback, industry analysts, and input from various departments-to inform product decisions and strategy. You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs to be Done to ensure the right problems are solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight. How You'll Contribute Specific Features: Propose new features/modules based on data analysis; identify and mitigate risks to the product roadmap; develop and present the product roadmap; create ROI models and business justifications. Markets & Validations: Utilize industry journals, publications, competitive datasets to identify industry trends; benchmark Panopto's offerings against competing SaaS solutions. Communication & Collaboration: Collaborate with internal stakeholders and customers to de escalate issues and facilitate remediation; work consultatively with sales and engineering to uncover root needs. Customer Focus: For features that do not meet expectations, define deprecation paths; conduct post mortems; measure and analyze existing features to find opportunities for innovation. Project Management: Own end to end delivery lifecycle of product initiatives within Agile sprints; coordinate cross team dependencies, manage stakeholder expectations, maintain backlog grooming and sprint planning. The Foundation for Success 8-10 years of product management experience at a software or SaaS company with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models. Expertise in Agile/Scrum methodologies, serving as product owner, leading sprint planning, backlog refinement, and retrospectives. Strong project management skills to own delivery end to end, coordinate cross team dependencies, and manage competing priorities in a fast paced environment. Deep domain experience in at least one of higher education/EdTech, corporate learning & development, media/video infrastructure, or platform integrations. Strong analytical skills to interpret and analyze data from pipeline metrics, user behavior, customer feedback, and industry trends. Excellent communication and collaboration skills to work effectively with internal stakeholders and customers. Ability to identify and mitigate risks to product roadmaps proactively. Experience conducting post mortems and analyzing features for innovation and improvement. Experience using industry journals, competitive datasets to inform product decisions. Proactive problem solving skills and ability to gracefully handle feature deprecation. Track record of delivering technology products that delight customers in a high growth environment. What Sets You Apart Experience with product discovery and prioritization frameworks such as JTBD, RICE, Kano, or Opportunity Solution Trees. Consultative stakeholder management, uncovering root needs and building consensus across engineering, sales, and customer success. Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment. Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR) and renewal dynamics. Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML. What Success Looks Like Within 6 Months: Integrated into the Agile team, completed a comprehensive audit of your product area, and taken ownership of the current roadmap, establishing clear ROI justifications. Within 1 Year: Launched at least one major feature or module from discovery to delivery that shows measurable impact on user engagement or customer retention. Your Legacy: Established a data driven culture within your product vertical, where every feature is rooted in JTBD and directly contributes to Panopto's standing as a global leader. Total Rewards The salary range for this position is $110,000 - $120,000 USD per year. The position is also eligible for a bonus as part of the compensation package. Base pay may vary based on knowledge, skills, experience, and other factors such as location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs (health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, paid and unpaid time off). Learn more about what working at Panopto can mean for you. Remote, US Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees in this position are eligible to work remotely. Remote, International Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees are eligible to work remotely; may make regular trips to local international office when applicable. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals who will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities.
QHSE role in Doncaster at a metals assembly & manufacturing business. With a quality bias but an all-round QHSE responsibility this role is definitely not one to miss. Client Details My client is a highly successful Doncaster based manufacturer who design, manufacture and supply a range of products to a stable and growing customer base. With continued year on year growth this is a brilliant time to join the business. They are looking for a strong QHSE Manager, preferably with a quality bias, and a hands-on approach. Description The QHSE Manager will have full responsibility for all QHSE activities across the site. With a small team of quality and HSE professionals reporting into this role the position would be ideal for a QHSE Advisor, Officer or Engineer looking to take a step up, or an existing hands-on QHSE Manager. Responsibilities will include: Ensuring compliance with industry standards Promoting a safety first culture Proactively driving continuous improvements across all manufacturing operations Developing the QHSE management systems across the business Ensuring the company maintains its accreditations (ISO9001 and ISO45001) and supporting the implementation of ISO14001 Working with your team and across the wider business to embed safety and quality into everything the company does Profile Successful candidates will have a strong manufacturing background and a proven ability in both quality and HSE. You will also: Be a hands-on, shop-floor based manager who is able to truly influence the team and business culture Be proactive and seek out opportunities for development Have experience with ISO9001, 14001 or 45001 management systems Hold a good understanding of both quality and H&S - ideally with a quality bias Be comfortable managing a small team, and developing upcoming talent Job Offer c. 55k 4.5 day working week Wider benefits package including salary sacrifice pension, private healthcare and long service reward schemes Opportunity to build your own team around growing needs of the business
Apr 25, 2026
Full time
QHSE role in Doncaster at a metals assembly & manufacturing business. With a quality bias but an all-round QHSE responsibility this role is definitely not one to miss. Client Details My client is a highly successful Doncaster based manufacturer who design, manufacture and supply a range of products to a stable and growing customer base. With continued year on year growth this is a brilliant time to join the business. They are looking for a strong QHSE Manager, preferably with a quality bias, and a hands-on approach. Description The QHSE Manager will have full responsibility for all QHSE activities across the site. With a small team of quality and HSE professionals reporting into this role the position would be ideal for a QHSE Advisor, Officer or Engineer looking to take a step up, or an existing hands-on QHSE Manager. Responsibilities will include: Ensuring compliance with industry standards Promoting a safety first culture Proactively driving continuous improvements across all manufacturing operations Developing the QHSE management systems across the business Ensuring the company maintains its accreditations (ISO9001 and ISO45001) and supporting the implementation of ISO14001 Working with your team and across the wider business to embed safety and quality into everything the company does Profile Successful candidates will have a strong manufacturing background and a proven ability in both quality and HSE. You will also: Be a hands-on, shop-floor based manager who is able to truly influence the team and business culture Be proactive and seek out opportunities for development Have experience with ISO9001, 14001 or 45001 management systems Hold a good understanding of both quality and H&S - ideally with a quality bias Be comfortable managing a small team, and developing upcoming talent Job Offer c. 55k 4.5 day working week Wider benefits package including salary sacrifice pension, private healthcare and long service reward schemes Opportunity to build your own team around growing needs of the business
After a period of sustained growth and investment, a South Yorkshire-based company is now looking for a Design Manager to add value to their existing Engineering team. This role will lead a small team and be responsible for all new and existing designs for a complex and bespoke product range. Client Details My client is a prestigious engineering organisation based in South Yorkshire. They design and manufacture a wide range of complex mechanical products that supply high end technical organisations, both across the UK and internationally. Following a period of sustained growth and investment, the company is now looking for a Design Manager to add value to their existing Engineering team. This role will lead a small team and be responsible for all new and existing designs for a complex and bespoke product range. Description The Design Manager will be responsible for managing a small team of highly skilled Engineers, and ensuring complex designs are created with both speed and accuracy. Other day to day responsibilities will include: Designing new and existing products for a growing customer base, meeting upcoming market trends Managing, coaching and developing a team of c.8 Design Engineers Ensuring designs factor in the relevant tolerances and the whole team's focus is on attention to detail Ensuring a holistic approach to the team's work - including factors like commercial, manufacturing, assembly and product application Capturing existing business knowledge in SOPs and developing these for new systems Profile Successful candidates will have a strong design background and a proven ability in designing precision engineered products. You will be an experienced Senior Design Engineer or Manager and possess: A solid foundation in core design engineering principles A strong demonstrable background in people leadership or coaching An understanding of 3D CAD, Solid Edge or similar The ability to act as an agent for change within the business, striving to better the business in everything you do Be a self-starter and someone who operates well with minimal direction Have experience in working at pace, even with bespoke products Job Offer c. 60-65k Competitive wider benefits package Chance to join one of best engineering companies in the area Opportunity for longer term progression as the business continues to grow
Apr 25, 2026
Full time
After a period of sustained growth and investment, a South Yorkshire-based company is now looking for a Design Manager to add value to their existing Engineering team. This role will lead a small team and be responsible for all new and existing designs for a complex and bespoke product range. Client Details My client is a prestigious engineering organisation based in South Yorkshire. They design and manufacture a wide range of complex mechanical products that supply high end technical organisations, both across the UK and internationally. Following a period of sustained growth and investment, the company is now looking for a Design Manager to add value to their existing Engineering team. This role will lead a small team and be responsible for all new and existing designs for a complex and bespoke product range. Description The Design Manager will be responsible for managing a small team of highly skilled Engineers, and ensuring complex designs are created with both speed and accuracy. Other day to day responsibilities will include: Designing new and existing products for a growing customer base, meeting upcoming market trends Managing, coaching and developing a team of c.8 Design Engineers Ensuring designs factor in the relevant tolerances and the whole team's focus is on attention to detail Ensuring a holistic approach to the team's work - including factors like commercial, manufacturing, assembly and product application Capturing existing business knowledge in SOPs and developing these for new systems Profile Successful candidates will have a strong design background and a proven ability in designing precision engineered products. You will be an experienced Senior Design Engineer or Manager and possess: A solid foundation in core design engineering principles A strong demonstrable background in people leadership or coaching An understanding of 3D CAD, Solid Edge or similar The ability to act as an agent for change within the business, striving to better the business in everything you do Be a self-starter and someone who operates well with minimal direction Have experience in working at pace, even with bespoke products Job Offer c. 60-65k Competitive wider benefits package Chance to join one of best engineering companies in the area Opportunity for longer term progression as the business continues to grow
What you'll do As a Supply Scientist, you'll investigate water quality issues, guide operational decision making and build strong relationships across the business, all to ensure our customers continue to receive safe, high quality drinking water. Your key responsibilities will include: leading investigations into water quality incidents and customer contacts, directing immediate actions and identifying root causes and long term solutions producing clear, evidence based reports that support operational and regulatory decision making building strong partnerships with water production, networks, catchment, compliance, engineering and laboratory teams communicating complex scientific issues simply and confidently to senior stakeholders reviewing Drinking Water Safety Plan (DWSP) risks from source to tap, ensuring compliance with regulatory and company standards analysing trends in chemical, physical and microbial water quality data to identify emerging risks and recommend practical interventions maintaining operator training materials and supporting upskilling across operational teams supporting environmental compliance, including OSM requirements and pollution reporting managing the return of activated carbon after regeneration, carrying out jar testing to optimise chemical use and analysing algae in our impounding reservoirs. A valid driving licence is essential for this hybrid office/site based role, with regular visits required to water treatment centres and network sites. Normal working hours are 08:00 to 16:00 Monday to Friday. What you'll need A relevant scientific degree (or equivalent experience). Proven ability to make clear, defensible decisions. Exceptional communication skills; able to craft precise regulatory reports and brief senior leaders. Credibility and great interpersonal skills to develop effective working relationships and assist multidisciplinary teams to maintain focus on drinking water quality at all times. Comfortable with data, root cause thinking and translating analysis into operational action. What you'll receive A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to sell up to five days of holiday every year. The opportunity to buy up to ten days of holiday each year (subject to conditions). A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. The opportunity to lease a new electric car through salary sacrifice (subject to conditions). Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. Access toan interactive health and wellbeing platform. Support from trainedmental health first aiders. A £1,000 referral fee if you recommend someone who is successfully recruited by us. We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
Apr 25, 2026
Full time
What you'll do As a Supply Scientist, you'll investigate water quality issues, guide operational decision making and build strong relationships across the business, all to ensure our customers continue to receive safe, high quality drinking water. Your key responsibilities will include: leading investigations into water quality incidents and customer contacts, directing immediate actions and identifying root causes and long term solutions producing clear, evidence based reports that support operational and regulatory decision making building strong partnerships with water production, networks, catchment, compliance, engineering and laboratory teams communicating complex scientific issues simply and confidently to senior stakeholders reviewing Drinking Water Safety Plan (DWSP) risks from source to tap, ensuring compliance with regulatory and company standards analysing trends in chemical, physical and microbial water quality data to identify emerging risks and recommend practical interventions maintaining operator training materials and supporting upskilling across operational teams supporting environmental compliance, including OSM requirements and pollution reporting managing the return of activated carbon after regeneration, carrying out jar testing to optimise chemical use and analysing algae in our impounding reservoirs. A valid driving licence is essential for this hybrid office/site based role, with regular visits required to water treatment centres and network sites. Normal working hours are 08:00 to 16:00 Monday to Friday. What you'll need A relevant scientific degree (or equivalent experience). Proven ability to make clear, defensible decisions. Exceptional communication skills; able to craft precise regulatory reports and brief senior leaders. Credibility and great interpersonal skills to develop effective working relationships and assist multidisciplinary teams to maintain focus on drinking water quality at all times. Comfortable with data, root cause thinking and translating analysis into operational action. What you'll receive A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to sell up to five days of holiday every year. The opportunity to buy up to ten days of holiday each year (subject to conditions). A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. The opportunity to lease a new electric car through salary sacrifice (subject to conditions). Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. Access toan interactive health and wellbeing platform. Support from trainedmental health first aiders. A £1,000 referral fee if you recommend someone who is successfully recruited by us. We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
Deployment Engineer Inside IR35 VIQU are hiring for a well-known successful customer who are looking for a Deployment Engineer that will be responsible for building and re-building windows 11 devices. The Deployment Engineer must have experience with Intune, building laptops, rolling out the new laptops/desktops and refreshes old laptops/desktops. The Deployment Engineer will be required to work onsite 5 days a week. Deployment Engineer Requirements Previous experience of working within a Windows 11 Deployment Engineer role Laptop/desktop builds deployment using Intune Windows 11 upgrade/refreshes Operating system deployment using SCCM. Strong user engagement skills you would communicating/helping many end users. Excellent Diagnostic and resolution skills Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Apr 25, 2026
Contractor
Deployment Engineer Inside IR35 VIQU are hiring for a well-known successful customer who are looking for a Deployment Engineer that will be responsible for building and re-building windows 11 devices. The Deployment Engineer must have experience with Intune, building laptops, rolling out the new laptops/desktops and refreshes old laptops/desktops. The Deployment Engineer will be required to work onsite 5 days a week. Deployment Engineer Requirements Previous experience of working within a Windows 11 Deployment Engineer role Laptop/desktop builds deployment using Intune Windows 11 upgrade/refreshes Operating system deployment using SCCM. Strong user engagement skills you would communicating/helping many end users. Excellent Diagnostic and resolution skills Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Senior Planner Stafford Perm/Full Time Competitive Salary, Travel Allowance + Flexible Benefits Summary We are looking for a Senior Planner to join our West Midlands part of the Engineering business to work on exciting projects coming through the pipeline. The main purpose of the role is to plan the allocated high value / complex project producing workable realistic and efficient programmes of work which meet an appropriate standards. Plans will be implemented with the best-practice approach utilising Critical Path Analysis, Resource Planning, Cost Management and Progress/Productivity Monitoring and Control. Responsibilities Key deliverables in this role are: Arrange and facilitate internal integrated planning meetings with relevant project stakeholders to agree the team input into the project plan and work closely with said team and our external customer. Produce and agree a 'Contract Baseline' programme for each allocated project; that aligns with the agreed formal contract, price and workscope, and reduces risk for NG Bailey. In conjunction with the Planning Manager, ensure that planning outputs / reports are produced in a timely manner for all contract reviews. Support operational teams in order to ascertain whether project targets are being achieved and to jointly establish and agree any corrective measures to be taken where necessary. Take responsibility for all allocated projects, ensuring that progress and productivity is effectively monitored against project plan, produce and circulate clear reports to the appropriate stakeholders in a concise and timely manner (e.g. Resource Histograms, 'S' Curves, Earned Value Analysis). Maintain and update contract baseline in line with agreed contract change (eg variations). Ensure that change impacts are effectively communicated to Operations and Commercial Teams. Ensure that the inclusion of variations are communicated and integrated into project plans. In conjunction with the Planning Manager, perform Time/Risk analysis against programmes at regular intervals with the Project Manager throughout the whole project life cycle. Participate within bid activity as requested by the senior management; working in conjunction with the Business Development department, in line with the Focus Win processes. Ensure that all planning related activities are carried out in compliance with contractual obligations, internal processes and external legislation governing business operations. Requirements To be successful in this role you will have: Considerable experience in a planning role on medium to large MEP / Industrial Building Services projects is essential. Proficient with using P6 Construction site experience Experience of NEC 3 contracts (desirable) Must be able to create and own the programming from initial tender through to completion including commissioning. Benefits 25 days holiday per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7 365 Employee assistance program to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible Benefits Travel allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Apr 25, 2026
Full time
Senior Planner Stafford Perm/Full Time Competitive Salary, Travel Allowance + Flexible Benefits Summary We are looking for a Senior Planner to join our West Midlands part of the Engineering business to work on exciting projects coming through the pipeline. The main purpose of the role is to plan the allocated high value / complex project producing workable realistic and efficient programmes of work which meet an appropriate standards. Plans will be implemented with the best-practice approach utilising Critical Path Analysis, Resource Planning, Cost Management and Progress/Productivity Monitoring and Control. Responsibilities Key deliverables in this role are: Arrange and facilitate internal integrated planning meetings with relevant project stakeholders to agree the team input into the project plan and work closely with said team and our external customer. Produce and agree a 'Contract Baseline' programme for each allocated project; that aligns with the agreed formal contract, price and workscope, and reduces risk for NG Bailey. In conjunction with the Planning Manager, ensure that planning outputs / reports are produced in a timely manner for all contract reviews. Support operational teams in order to ascertain whether project targets are being achieved and to jointly establish and agree any corrective measures to be taken where necessary. Take responsibility for all allocated projects, ensuring that progress and productivity is effectively monitored against project plan, produce and circulate clear reports to the appropriate stakeholders in a concise and timely manner (e.g. Resource Histograms, 'S' Curves, Earned Value Analysis). Maintain and update contract baseline in line with agreed contract change (eg variations). Ensure that change impacts are effectively communicated to Operations and Commercial Teams. Ensure that the inclusion of variations are communicated and integrated into project plans. In conjunction with the Planning Manager, perform Time/Risk analysis against programmes at regular intervals with the Project Manager throughout the whole project life cycle. Participate within bid activity as requested by the senior management; working in conjunction with the Business Development department, in line with the Focus Win processes. Ensure that all planning related activities are carried out in compliance with contractual obligations, internal processes and external legislation governing business operations. Requirements To be successful in this role you will have: Considerable experience in a planning role on medium to large MEP / Industrial Building Services projects is essential. Proficient with using P6 Construction site experience Experience of NEC 3 contracts (desirable) Must be able to create and own the programming from initial tender through to completion including commissioning. Benefits 25 days holiday per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7 365 Employee assistance program to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible Benefits Travel allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Apr 25, 2026
Full time
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
IT Operations Engineer - Fixed Term Contract At Horder Healthcare, our IT services are central to keeping clinical and business operations running smoothly. We are seeking an IT Operations Engineer to join our IM&T team on a6-month fixed-term basis, providing high quality technical support and maintaining the digital systems our teams rely on. This is an exciting opportunity for a hands on IT professional who enjoys solving problems, supporting users, and working across a broad technical landscape whilst helping shape innovative and digitally led IT services. The Role As an IT Operations Engineer, you'll be a key part of the team responsible for keeping our digital infrastructure reliable, secure and available. You'll provide frontline IT support, take ownership of technical issues through to resolution, and work closely with colleagues and third party partners to ensure excellent service delivery. What You'll Be Doing Act as a first point of contact for IT support requests via phone, email and face to face. Take ownership of incidents and service requests, resolving issues within agreed timeframes. Diagnose and troubleshoot hardware, software and system faults. Escalate complex issues appropriately whilst maintaining accountability. Deploy authorised software and manage user accounts across multiple platforms. Contribute to IT projects and service improvements. Work collaboratively with third party managed service providers. Participate in shift and on call rotas. What We're Looking For Essential Experience & Skills Prior experience in an IT service desk or helpdesk role. Experience working within anservice management framework. Experience supporting Office 365 and enterprise security tools. Strong working knowledge of: Microsoft Windows and Microsoft Office Active Directory user administration Desktop and laptop hardware Remote support tools Endpoint security / antivirus solutions Understanding of core IT technologies such as TCP/IP, Wi Fi and unified communications. Personal Attributes Excellent customer service and communication skills Proactive, self motivated, and eager to learn new technologies Structured and organised approach to problem solving Able to work independently and as part of a collaborative technical team Experience working in a healthcare or regulated environment Location: Multi-site, including Crowborough and East Grinstead Hours: Fixed-term (6-month contract), full-time Salary: up to £27,222.00 per annum, depending on experience Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare. At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law. As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process. Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
Apr 25, 2026
Full time
IT Operations Engineer - Fixed Term Contract At Horder Healthcare, our IT services are central to keeping clinical and business operations running smoothly. We are seeking an IT Operations Engineer to join our IM&T team on a6-month fixed-term basis, providing high quality technical support and maintaining the digital systems our teams rely on. This is an exciting opportunity for a hands on IT professional who enjoys solving problems, supporting users, and working across a broad technical landscape whilst helping shape innovative and digitally led IT services. The Role As an IT Operations Engineer, you'll be a key part of the team responsible for keeping our digital infrastructure reliable, secure and available. You'll provide frontline IT support, take ownership of technical issues through to resolution, and work closely with colleagues and third party partners to ensure excellent service delivery. What You'll Be Doing Act as a first point of contact for IT support requests via phone, email and face to face. Take ownership of incidents and service requests, resolving issues within agreed timeframes. Diagnose and troubleshoot hardware, software and system faults. Escalate complex issues appropriately whilst maintaining accountability. Deploy authorised software and manage user accounts across multiple platforms. Contribute to IT projects and service improvements. Work collaboratively with third party managed service providers. Participate in shift and on call rotas. What We're Looking For Essential Experience & Skills Prior experience in an IT service desk or helpdesk role. Experience working within anservice management framework. Experience supporting Office 365 and enterprise security tools. Strong working knowledge of: Microsoft Windows and Microsoft Office Active Directory user administration Desktop and laptop hardware Remote support tools Endpoint security / antivirus solutions Understanding of core IT technologies such as TCP/IP, Wi Fi and unified communications. Personal Attributes Excellent customer service and communication skills Proactive, self motivated, and eager to learn new technologies Structured and organised approach to problem solving Able to work independently and as part of a collaborative technical team Experience working in a healthcare or regulated environment Location: Multi-site, including Crowborough and East Grinstead Hours: Fixed-term (6-month contract), full-time Salary: up to £27,222.00 per annum, depending on experience Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare. At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law. As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process. Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
Job Description Radio Frequency Engineer - Aerothermal Full time - Hybrid Bristol When you join as a Radio Frequency Engineer - Aerothermal at Rolls-Royce, you'll play a pivotal role in shaping the future of advanced defence capability through the Global Combat Air Programme (GCAP). This highly specialised role is critical to the success of next-generation propulsion systems. It focuses on computational analysis, aerothermal performance, and cross-disciplinary design. If you're driven by innovation, problem-solving, and applying deep technical knowledge in aerodynamics, thermodynamics, and computational methods, this is an opportunity to influence one of the most advanced programmes in aerospace engineering. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. This role sits within our Defence business, where we deliver cutting-edge propulsion technology and systems integration for programmes of national importance. You'll be part of the Global Mechanical Systems Capability, a team that brings together expertise in aerothermal science, computational methods, and cross-discipline engineering to deliver innovative solutions that underpin the performance and reliability of our future combat air systems. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. As a Radio Frequency Engineer, you'll join a niche and highly collaborative team where you'll work at the intersection of physics, mathematics, aerothermal performance and computational modelling. You'll gain exposure to world-class tools and techniques, build deep domain expertise, and have the opportunity to develop your career across technical leadership, systems integration or advanced research pathways. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. What you will be doing With this attractive opportunity you will get a chance to: Define and translate radio frequency (RF) requirements into practical design constraints, ensuring alignment with adjacent functional disciplines and rig test requirements. Develop and assess powerplant concepts that meet RF demands, applying advanced analytical methods to support robust, optimised solutions across platform and powerplant levels. Collaborate across engineering functions to reduce technical risk, perform electromagnetic analyses, and carry out verification and validation activities to ensure requirements are met. Lead the capture, management and communication of RF technical knowledge, including modelling, test data, reporting and evidence cataloguing to maintain technical integrity throughout the lifecycle. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. To be successful in this role you will need to: Hold a Bachelor's or Master's degree in Physics or Engineering (or regional equivalent), or demonstrate equivalent experience. Bring strong technical knowledge in electromagnetic analysis and design methodologies, with awareness of cross-discipline concepts such as manufacturing engineering, aerodynamics, thermodynamics, mechanical/thermal analysis, cost engineering and product definition. Have experience using commercial Computational Electromagnetics (CEM) tools such as FEKO, CST or HFSS, with a good understanding of the strengths and limitations of different analysis fidelities. Apply logical, analytical and innovative thinking to solve complex technical problems and make balanced decisions across both technical and business considerations. Communicate effectively, with the ability to present complex information clearly and confidently to stakeholders at all levels. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Defence business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Mechanical Systems Posting Date 24 Apr 2026; 00:04 Posting End Date 07 May 2026PandoLogic.
Apr 25, 2026
Full time
Job Description Radio Frequency Engineer - Aerothermal Full time - Hybrid Bristol When you join as a Radio Frequency Engineer - Aerothermal at Rolls-Royce, you'll play a pivotal role in shaping the future of advanced defence capability through the Global Combat Air Programme (GCAP). This highly specialised role is critical to the success of next-generation propulsion systems. It focuses on computational analysis, aerothermal performance, and cross-disciplinary design. If you're driven by innovation, problem-solving, and applying deep technical knowledge in aerodynamics, thermodynamics, and computational methods, this is an opportunity to influence one of the most advanced programmes in aerospace engineering. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. This role sits within our Defence business, where we deliver cutting-edge propulsion technology and systems integration for programmes of national importance. You'll be part of the Global Mechanical Systems Capability, a team that brings together expertise in aerothermal science, computational methods, and cross-discipline engineering to deliver innovative solutions that underpin the performance and reliability of our future combat air systems. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. As a Radio Frequency Engineer, you'll join a niche and highly collaborative team where you'll work at the intersection of physics, mathematics, aerothermal performance and computational modelling. You'll gain exposure to world-class tools and techniques, build deep domain expertise, and have the opportunity to develop your career across technical leadership, systems integration or advanced research pathways. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. What you will be doing With this attractive opportunity you will get a chance to: Define and translate radio frequency (RF) requirements into practical design constraints, ensuring alignment with adjacent functional disciplines and rig test requirements. Develop and assess powerplant concepts that meet RF demands, applying advanced analytical methods to support robust, optimised solutions across platform and powerplant levels. Collaborate across engineering functions to reduce technical risk, perform electromagnetic analyses, and carry out verification and validation activities to ensure requirements are met. Lead the capture, management and communication of RF technical knowledge, including modelling, test data, reporting and evidence cataloguing to maintain technical integrity throughout the lifecycle. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. To be successful in this role you will need to: Hold a Bachelor's or Master's degree in Physics or Engineering (or regional equivalent), or demonstrate equivalent experience. Bring strong technical knowledge in electromagnetic analysis and design methodologies, with awareness of cross-discipline concepts such as manufacturing engineering, aerodynamics, thermodynamics, mechanical/thermal analysis, cost engineering and product definition. Have experience using commercial Computational Electromagnetics (CEM) tools such as FEKO, CST or HFSS, with a good understanding of the strengths and limitations of different analysis fidelities. Apply logical, analytical and innovative thinking to solve complex technical problems and make balanced decisions across both technical and business considerations. Communicate effectively, with the ability to present complex information clearly and confidently to stakeholders at all levels. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Defence business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Mechanical Systems Posting Date 24 Apr 2026; 00:04 Posting End Date 07 May 2026PandoLogic.
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our Customer Success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit Customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. This role is also eligible for commissions and equity. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Apr 25, 2026
Full time
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our Customer Success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit Customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. This role is also eligible for commissions and equity. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
This role offers a brilliant opportunity for an experienced Design Manager to take responsibility for a small team of engineering professionals designing new and existing products in an expanding North Yorkshire based business. Client Details Michael Page Engineering & Manufacturing are working with an expanding UK business, based in North Yorkshire, who provide a bespoke range of high-quality, high-precision products to a growing international customer base. This innovative business is looking for a passionate, driven and knowledgeable Design Manager to help further the success of the business and grow the product base in line with current customer demands. Description The Design Manager will have full responsibility for the development of new and existing products, whilst helping to shape the future landscape of the business. Other day to day responsibilities will include: Management of the engineering department consisting of 4 Design Engineers Current product development as well as new product introduction Ensuring product and process quality in line with ISO 9001 specifications Planning, delivery and resource management of all CAD outputs Reducing time to manufacture through effective DFMEA strategies Budget responsibility for the engineering department Profile Successful candidates will have a strong design background and a proven ability to lead high performing teams. You will possess: A demonstrable background in design and leadership A hands-on, development led approach Tenacity, drive and passion about the product base you are working with An inquisitive nature A proven track record in people management and development Strong, working knowledge of SolidWorks (or similar) Relevant understanding of an MRP system Ideally have a background in industrial machinery, capital equipment or similar Job Offer Salary of c. 55-65k, wider benefits package and a chance to work at a growing UK business
Apr 25, 2026
Full time
This role offers a brilliant opportunity for an experienced Design Manager to take responsibility for a small team of engineering professionals designing new and existing products in an expanding North Yorkshire based business. Client Details Michael Page Engineering & Manufacturing are working with an expanding UK business, based in North Yorkshire, who provide a bespoke range of high-quality, high-precision products to a growing international customer base. This innovative business is looking for a passionate, driven and knowledgeable Design Manager to help further the success of the business and grow the product base in line with current customer demands. Description The Design Manager will have full responsibility for the development of new and existing products, whilst helping to shape the future landscape of the business. Other day to day responsibilities will include: Management of the engineering department consisting of 4 Design Engineers Current product development as well as new product introduction Ensuring product and process quality in line with ISO 9001 specifications Planning, delivery and resource management of all CAD outputs Reducing time to manufacture through effective DFMEA strategies Budget responsibility for the engineering department Profile Successful candidates will have a strong design background and a proven ability to lead high performing teams. You will possess: A demonstrable background in design and leadership A hands-on, development led approach Tenacity, drive and passion about the product base you are working with An inquisitive nature A proven track record in people management and development Strong, working knowledge of SolidWorks (or similar) Relevant understanding of an MRP system Ideally have a background in industrial machinery, capital equipment or similar Job Offer Salary of c. 55-65k, wider benefits package and a chance to work at a growing UK business
Job Title: Senior Project Planner Location: Ashton Vale, Bristol + Hybrid Working Arrangements Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF71279 At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Senior Project Planner at Ashton House, near Bristol. The Role As a Senior Project Planner, you'll play a crucial role in delivering complex defence and engineering projects that help safeguard national security. This is your opportunity to influence high profile programmes within our Mission Systems business, a team recognised for innovative design, precision engineering and equipment support for customers in the UK and around the world. Your work will directly shape how we plan, manage and deliver major submarine and technology projects. You'll be central to driving performance, improving schedule accuracy, and ensuring integrated plans deliver on time, to cost and to quality. It's a chance to refine your planning expertise, grow your leadership capability, and develop a rewarding career in defence, aerospace and engineering. Day to day, you'll be required to: Develop and lead the creation of fully integrated project schedules that drive effective delivery. Engage with Project Managers, Control Account Managers and customers to ensure plans reflect scope, progress and priorities. Analyse performance, including scenario planning, baseline variations and earned value metrics. Maintain governance artefacts, ensuring schedules align with project management and schedule management plans. Support and collaborate within the wider Planning Discipline, contributing to best practice and future capability. This role is full time, 37 hours per week and provides hybrid working arrangements with days onsite and days working from home. Essential Experience of the Senior Project Planner Proficient in Primavera P6 and Microsoft Project. Strong written and verbal communication skills. Excellent analytical, organisational and time management abilities. Experience within a similar project planning environment. Comfortable working with governance artefacts and supporting junior team members. Qualifications for the Senior Project Planner Essential: No formal qualifications required. Desirable: Experience of Quantitative Schedule Risk Analysis. Relevant industry training or professional development in project planning. Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. You will be eligible to start on Standard (BPSS) security clearance, but you will need to obtain Security Check (SC) once in post. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What We Offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10 days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. "Be Kind Day" enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Apr 25, 2026
Full time
Job Title: Senior Project Planner Location: Ashton Vale, Bristol + Hybrid Working Arrangements Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF71279 At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Senior Project Planner at Ashton House, near Bristol. The Role As a Senior Project Planner, you'll play a crucial role in delivering complex defence and engineering projects that help safeguard national security. This is your opportunity to influence high profile programmes within our Mission Systems business, a team recognised for innovative design, precision engineering and equipment support for customers in the UK and around the world. Your work will directly shape how we plan, manage and deliver major submarine and technology projects. You'll be central to driving performance, improving schedule accuracy, and ensuring integrated plans deliver on time, to cost and to quality. It's a chance to refine your planning expertise, grow your leadership capability, and develop a rewarding career in defence, aerospace and engineering. Day to day, you'll be required to: Develop and lead the creation of fully integrated project schedules that drive effective delivery. Engage with Project Managers, Control Account Managers and customers to ensure plans reflect scope, progress and priorities. Analyse performance, including scenario planning, baseline variations and earned value metrics. Maintain governance artefacts, ensuring schedules align with project management and schedule management plans. Support and collaborate within the wider Planning Discipline, contributing to best practice and future capability. This role is full time, 37 hours per week and provides hybrid working arrangements with days onsite and days working from home. Essential Experience of the Senior Project Planner Proficient in Primavera P6 and Microsoft Project. Strong written and verbal communication skills. Excellent analytical, organisational and time management abilities. Experience within a similar project planning environment. Comfortable working with governance artefacts and supporting junior team members. Qualifications for the Senior Project Planner Essential: No formal qualifications required. Desirable: Experience of Quantitative Schedule Risk Analysis. Relevant industry training or professional development in project planning. Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. You will be eligible to start on Standard (BPSS) security clearance, but you will need to obtain Security Check (SC) once in post. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What We Offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10 days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. "Be Kind Day" enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. Dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca Cola, Nestlé, Unilever and Metro. Overview We are looking for an Application Security Engineer with a strong engineering mindset-someone who has built and maintained technical systems and understands how products are developed end to end. The ideal candidate may come from a security or product background, but must be deeply familiar with the SDLC, CI/CD pipelines, Git workflows, and modern software engineering practices. This role combines hands on security engineering with enablement, governance, and cross team collaboration. The Security Engineer will drive application vulnerability management, embed security into development pipelines, and guide engineering teams in building secure by design applications. Strong communication skills and the ability to build trusted relationships across both technical and non technical stakeholders is essential. Key Responsibilities Application Security Integrate security best practices into the SDLC and operate, tune, and maintain AppSec tooling (SAST, DAST, SCA). Provide secure design guidance, perform secure code reviews, reproduce issues, propose fixes, and validate remediations with developers. Cloud & Kubernetes Security Embed security checks in CI/CD for container images, IaC, and Helm charts & contribute to runtime protections such as admission controls, policy as code, scanning, and drift detection. Promote secure infrastructure configurations and Kubernetes defaults (RBAC, network policies, PodSecurity, secrets handling, image provenance). Vulnerability Management & Reporting Ensure CI/CD pipelines have robust, effective security coverage and manage exceptions & risk workflows. Maintain a consolidated vulnerability backlog with clear ownership and SLA tracking and build automated reporting using tools like Power BI or Excel/Pandas. Enablement & Governance Develop secure coding standards and practical developer guidance. Run secure development forums, build and maintain strong relationship with engineering teams and drive application vulnerability management through engagements and reporting. Act as a trusted advisor to both engineers and leadership - identifying and communicating risk clearly and persuasively. What You Can Expect From Us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. We also offer personal flexibility, thoughtful perks such as flexible working hours and your birthday off. You'll benefit from an investment in cutting edge technology that reflects our global ambition while maintaining a nimble, small business feel that gives you freedom to play, experiment and learn. Diversity & Inclusion We don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Flexible Working We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so if this is important to you, please raise this with your recruiter.
Apr 25, 2026
Full time
Dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. Dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca Cola, Nestlé, Unilever and Metro. Overview We are looking for an Application Security Engineer with a strong engineering mindset-someone who has built and maintained technical systems and understands how products are developed end to end. The ideal candidate may come from a security or product background, but must be deeply familiar with the SDLC, CI/CD pipelines, Git workflows, and modern software engineering practices. This role combines hands on security engineering with enablement, governance, and cross team collaboration. The Security Engineer will drive application vulnerability management, embed security into development pipelines, and guide engineering teams in building secure by design applications. Strong communication skills and the ability to build trusted relationships across both technical and non technical stakeholders is essential. Key Responsibilities Application Security Integrate security best practices into the SDLC and operate, tune, and maintain AppSec tooling (SAST, DAST, SCA). Provide secure design guidance, perform secure code reviews, reproduce issues, propose fixes, and validate remediations with developers. Cloud & Kubernetes Security Embed security checks in CI/CD for container images, IaC, and Helm charts & contribute to runtime protections such as admission controls, policy as code, scanning, and drift detection. Promote secure infrastructure configurations and Kubernetes defaults (RBAC, network policies, PodSecurity, secrets handling, image provenance). Vulnerability Management & Reporting Ensure CI/CD pipelines have robust, effective security coverage and manage exceptions & risk workflows. Maintain a consolidated vulnerability backlog with clear ownership and SLA tracking and build automated reporting using tools like Power BI or Excel/Pandas. Enablement & Governance Develop secure coding standards and practical developer guidance. Run secure development forums, build and maintain strong relationship with engineering teams and drive application vulnerability management through engagements and reporting. Act as a trusted advisor to both engineers and leadership - identifying and communicating risk clearly and persuasively. What You Can Expect From Us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. We also offer personal flexibility, thoughtful perks such as flexible working hours and your birthday off. You'll benefit from an investment in cutting edge technology that reflects our global ambition while maintaining a nimble, small business feel that gives you freedom to play, experiment and learn. Diversity & Inclusion We don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Flexible Working We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so if this is important to you, please raise this with your recruiter.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders History of success as a consultant, pre sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high growth environment where things change quickly The annual salary range for this role in the primary location is £127,100 - £190,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations: London Team: Customer Success Job type: Full time
Apr 25, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders History of success as a consultant, pre sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high growth environment where things change quickly The annual salary range for this role in the primary location is £127,100 - £190,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations: London Team: Customer Success Job type: Full time
Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About the CX Practice Our team is forward-thinking in anticipating the future, and how we can adapt our roles and disciplines in an ever-changing spectrum across various mediums and influences with AI and Generational Design. It is an exciting time to be part of our team as we look to grow and forge a successful path with our existing and potential clients. You will be part of the wider CX Practice operating within the Design team that comprises of Researchers, UX Designers, Service Designers and Content Designers. We're a group of talented, expressive professionals, where you'll have the autonomy and trust to excel in your role. For this role We'd like to discuss your prior experiences working as a consultant, your knowledge of, and approach to, working across public and private sectors as a consultant and how you take decisions and would mentor or lead our clients appropriately, whilst representing your consultancy with diplomacy. Occasionally, you might be asked to address internal business needs based on your skills and alignment with the CX Design team's principles and approach and we appreciate members who can contribute to our growth and help us remain in sync with current industry trends. It is important you understand the life cycle of UX disciplines and methods across UCD. We are looking for designers who can direct and lead teams collaboratively throughout the process that have experience, or an understanding of Lean UX in an Agile environment. You will have a strong portfolio showcasing your ability to design streamlined interfaces, together with a conceptual understanding in elevating your thinking to a higher level. Responsibilities that come with this role Produce user flow journeys which identify potential and current bottlenecks throughout the process. Present your findings into aesthetic infographics using visualization of data to portray the higher-level findings down to the granular detail. Produce Customer mapping processes and solution documentation. Share your conceptual thinking and design ideas by displaying your work and sharing it with the wider team as a point of reference. Produce user flows, wireframes, and interactive prototype designs. Conduct various kinds of design workshops with stakeholders and internal teams. What you will be doing to make this role a success Lead the design process with the project team, Product Owners & stakeholders and work closely with the BA's on delivering business requirements. Guide the development teams through communication in producing brand/guidelines documentation, interactive prototypes, and final visual designs. Keep up to date on tech and UX trends in the industry. Able to lead the development team output from the discovery phase through to final delivery process. Confident in dealing with Stakeholders and Product Owners and justifying your decisions through means of prototyping and research. Able to make decisions independently and guide our clients in the right direction. Understands the need to work collaboratively in an agile environment, whilst also able to balance the need to work independently at the same time. Have a good understanding and experience of implementing various Design frameworks and methods as part of working in an Agile delivery focussed team. Knowledge, understanding and implementation of various WCAG, A11Y Accessibility standards to your solutions. Experienced in organising and chairing UAT workshops by setting various task lists for attendees in achieving the desired outcome for your team and the client. Things you will use, be involved with and may contribute Experience and knowledge delivering AR/VR solutions. Innovation in design and generational design regarding AI. GDS toolkit and service standards. You will have at least one project, demonstrating the full UX lifecycle. Progression of ideas formulating iteratively throughout your designs. Expertise in producing interactive prototypes. Experience with visualizing data in a meaningful and impactful way. Responsive design throughout in showcasing your ability to design for all devices. Software Proficient in Design and wireframing tools such as: Adobe Creative Cloud Figma Axure RP Sketch Mural
Apr 25, 2026
Full time
Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About the CX Practice Our team is forward-thinking in anticipating the future, and how we can adapt our roles and disciplines in an ever-changing spectrum across various mediums and influences with AI and Generational Design. It is an exciting time to be part of our team as we look to grow and forge a successful path with our existing and potential clients. You will be part of the wider CX Practice operating within the Design team that comprises of Researchers, UX Designers, Service Designers and Content Designers. We're a group of talented, expressive professionals, where you'll have the autonomy and trust to excel in your role. For this role We'd like to discuss your prior experiences working as a consultant, your knowledge of, and approach to, working across public and private sectors as a consultant and how you take decisions and would mentor or lead our clients appropriately, whilst representing your consultancy with diplomacy. Occasionally, you might be asked to address internal business needs based on your skills and alignment with the CX Design team's principles and approach and we appreciate members who can contribute to our growth and help us remain in sync with current industry trends. It is important you understand the life cycle of UX disciplines and methods across UCD. We are looking for designers who can direct and lead teams collaboratively throughout the process that have experience, or an understanding of Lean UX in an Agile environment. You will have a strong portfolio showcasing your ability to design streamlined interfaces, together with a conceptual understanding in elevating your thinking to a higher level. Responsibilities that come with this role Produce user flow journeys which identify potential and current bottlenecks throughout the process. Present your findings into aesthetic infographics using visualization of data to portray the higher-level findings down to the granular detail. Produce Customer mapping processes and solution documentation. Share your conceptual thinking and design ideas by displaying your work and sharing it with the wider team as a point of reference. Produce user flows, wireframes, and interactive prototype designs. Conduct various kinds of design workshops with stakeholders and internal teams. What you will be doing to make this role a success Lead the design process with the project team, Product Owners & stakeholders and work closely with the BA's on delivering business requirements. Guide the development teams through communication in producing brand/guidelines documentation, interactive prototypes, and final visual designs. Keep up to date on tech and UX trends in the industry. Able to lead the development team output from the discovery phase through to final delivery process. Confident in dealing with Stakeholders and Product Owners and justifying your decisions through means of prototyping and research. Able to make decisions independently and guide our clients in the right direction. Understands the need to work collaboratively in an agile environment, whilst also able to balance the need to work independently at the same time. Have a good understanding and experience of implementing various Design frameworks and methods as part of working in an Agile delivery focussed team. Knowledge, understanding and implementation of various WCAG, A11Y Accessibility standards to your solutions. Experienced in organising and chairing UAT workshops by setting various task lists for attendees in achieving the desired outcome for your team and the client. Things you will use, be involved with and may contribute Experience and knowledge delivering AR/VR solutions. Innovation in design and generational design regarding AI. GDS toolkit and service standards. You will have at least one project, demonstrating the full UX lifecycle. Progression of ideas formulating iteratively throughout your designs. Expertise in producing interactive prototypes. Experience with visualizing data in a meaningful and impactful way. Responsive design throughout in showcasing your ability to design for all devices. Software Proficient in Design and wireframing tools such as: Adobe Creative Cloud Figma Axure RP Sketch Mural
With the continued expansion of our award winning technical services company, Sudlows, who work throughout the UK, have a growing portfolio of projects and have a fantastic opportunity for a Audio/Visual Solutions Engineer to join our successful business. We have over 220 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition. We are an equal opportunities employer and value diversity in our workforce. Role Purpose The role of the Audio / Visual Solutions Engineer (AVSE) sits with Sudlows Smart Technology team and supports a range of activities around the design and delivery of our Audio/Visual Solutions for our customers The employee will principally be involved in the installation, configuration, commissioning and technical support of Audio/Visual systems however will also contribute to design activities such as surveying and support design documentation and well as providing site level project supervision where workload allows. The AVSE should also maintain a good knowledge of the prevalent standards and be willing to continually develop and learn in order to match and stay current with the changing pace of technology. As part of this role the employee must also maintain a working knowledge of structured cabling systems as this is a large part of the businesses offering but also it can be the foundation on which an IP based AV system will sit. Sudlows prides itself on quality of our designs and installations as well as how we engage with the customer, as a customer facing operative the Audio/Visual Solutions Engineer will be expected to provide a high level of customer service in keeping with Sudlows standards as well as proving clear and concise communication both internally and externally. The highest levels of workmanship are expected as standard as well as strict adherence to our health and safety standards. All employees are expected to be able to follow company processes relating to work generated documentation and our internal paperwork and systems. Key Responsibilities Installation and Commissioning Install AV systems including displays, projectors, audio systems, control systems, VC solutions, and structured cabling Terminate and test cabling (Cat6/6A, fibre, speaker cable, control cabling). Rack build, equipment mounting, and system interconnections. Configure AV equipment (e.g. DSPs, control processors, video conferencing systems). Perform system testing, fault finding, and troubleshooting. Commission systems to meet performance and design specifications. Produce commissioning documentation and test results. Complete witness testing and end user training. Project Supervision (Entry-Level) Supervise small AV installations or work packages on-site. Coordinate with subcontractors and internal engineers. Ensure works are delivered in line with programme and scope. Maintain site documentation (RAMS, checklists, progress updates). Liaise with clients and stakeholders during installation. Report progress, risks, and issues to project managers. Design Support Assist with AV system design including: Equipment selection, Signal flow diagrams and Rack layouts and schematics. Support senior engineers or designers in producing technical submissions. Review drawings and identify practical installation considerations. Conduct site surveys for a range of AV solutions. Provide feedback from site to improve future designs. Assist with bill of materials (BOM) preparation. Personal Specification Minimum Requirements Demonstrable knowledge of the design Audio / Visual systems across a range of technologies including but not limited to projectors, TVs, touchscreens, sound systems and amplifiers, communal presentation and meeting systems and software and meeting room integration to control the meeting room environment. Demonstrable knowledge of current and prevalent standards and licencing requirements that govern works within the Audio / Visual space. A working knowledge of structured cabling systems and active networking as the foundations of a system that supports an IP based AV installation. Experience working with industry leading manufacturers systems such as Crestron, Kramer, QSC, Biamp, Samsung and Logitech for example. Excellent attention to detail and accuracy while completing documentation in all its forms. Excellent customer facing manner. Strong fault-finding and problem-solving skills. Flexible approach to working location and times. UK Driving Licence. Desirable Requirements Manufacturer awarded training and certification in the installation and / or design of Audio / Visual systems such as Crestron, Kramer, QSC, Biamp, Samsung and Logitech for example. AVIXA CTS (or working towards). Experience in producing design drawings, schematics and proposals for AV installations. Experience in using a range of design tools such as MS Visio and CAD to support your design proposals. Proven experience and / or industry recognised training with other technologies in the intelligent building space such as, IP Security, Intelligent Lighting, HVAC and Energy Management. CSCS / ECS Card
Apr 25, 2026
Full time
With the continued expansion of our award winning technical services company, Sudlows, who work throughout the UK, have a growing portfolio of projects and have a fantastic opportunity for a Audio/Visual Solutions Engineer to join our successful business. We have over 220 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition. We are an equal opportunities employer and value diversity in our workforce. Role Purpose The role of the Audio / Visual Solutions Engineer (AVSE) sits with Sudlows Smart Technology team and supports a range of activities around the design and delivery of our Audio/Visual Solutions for our customers The employee will principally be involved in the installation, configuration, commissioning and technical support of Audio/Visual systems however will also contribute to design activities such as surveying and support design documentation and well as providing site level project supervision where workload allows. The AVSE should also maintain a good knowledge of the prevalent standards and be willing to continually develop and learn in order to match and stay current with the changing pace of technology. As part of this role the employee must also maintain a working knowledge of structured cabling systems as this is a large part of the businesses offering but also it can be the foundation on which an IP based AV system will sit. Sudlows prides itself on quality of our designs and installations as well as how we engage with the customer, as a customer facing operative the Audio/Visual Solutions Engineer will be expected to provide a high level of customer service in keeping with Sudlows standards as well as proving clear and concise communication both internally and externally. The highest levels of workmanship are expected as standard as well as strict adherence to our health and safety standards. All employees are expected to be able to follow company processes relating to work generated documentation and our internal paperwork and systems. Key Responsibilities Installation and Commissioning Install AV systems including displays, projectors, audio systems, control systems, VC solutions, and structured cabling Terminate and test cabling (Cat6/6A, fibre, speaker cable, control cabling). Rack build, equipment mounting, and system interconnections. Configure AV equipment (e.g. DSPs, control processors, video conferencing systems). Perform system testing, fault finding, and troubleshooting. Commission systems to meet performance and design specifications. Produce commissioning documentation and test results. Complete witness testing and end user training. Project Supervision (Entry-Level) Supervise small AV installations or work packages on-site. Coordinate with subcontractors and internal engineers. Ensure works are delivered in line with programme and scope. Maintain site documentation (RAMS, checklists, progress updates). Liaise with clients and stakeholders during installation. Report progress, risks, and issues to project managers. Design Support Assist with AV system design including: Equipment selection, Signal flow diagrams and Rack layouts and schematics. Support senior engineers or designers in producing technical submissions. Review drawings and identify practical installation considerations. Conduct site surveys for a range of AV solutions. Provide feedback from site to improve future designs. Assist with bill of materials (BOM) preparation. Personal Specification Minimum Requirements Demonstrable knowledge of the design Audio / Visual systems across a range of technologies including but not limited to projectors, TVs, touchscreens, sound systems and amplifiers, communal presentation and meeting systems and software and meeting room integration to control the meeting room environment. Demonstrable knowledge of current and prevalent standards and licencing requirements that govern works within the Audio / Visual space. A working knowledge of structured cabling systems and active networking as the foundations of a system that supports an IP based AV installation. Experience working with industry leading manufacturers systems such as Crestron, Kramer, QSC, Biamp, Samsung and Logitech for example. Excellent attention to detail and accuracy while completing documentation in all its forms. Excellent customer facing manner. Strong fault-finding and problem-solving skills. Flexible approach to working location and times. UK Driving Licence. Desirable Requirements Manufacturer awarded training and certification in the installation and / or design of Audio / Visual systems such as Crestron, Kramer, QSC, Biamp, Samsung and Logitech for example. AVIXA CTS (or working towards). Experience in producing design drawings, schematics and proposals for AV installations. Experience in using a range of design tools such as MS Visio and CAD to support your design proposals. Proven experience and / or industry recognised training with other technologies in the intelligent building space such as, IP Security, Intelligent Lighting, HVAC and Energy Management. CSCS / ECS Card