Resident Liaison Officer Location: Sunderland (site-based with travel) Contract: Temp-to-Perm Hours: Monday-Friday 8:00am-4:30pm Salary: 30,000- 32,000 Start: ASAP (subject to notice) The Role We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence. Key Responsibilities Lead resident and community engagement activities and build strong local relationships Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits) Act as the main point of contact for resident queries, concerns and feedback Coordinate access arrangements and appointments to support delivery teams Resolve access/resident-related issues quickly, escalating where appropriate Maintain accurate records of communications, access agreements, actions and outcomes Essential Requirements Experience in a resident-facing/face-to-face customer service role Able to handle sensitive situations with empathy, professionalism and resilience Strong communication and negotiation skills Good IT skills (Microsoft Office) Full UK driving licence Desirable Experience Previous experience as a Resident/Tenant/Customer Liaison Officer Experience within social housing and/or planned works/retrofit programmes Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on (phone number removed). RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services
May 19, 2026
Full time
Resident Liaison Officer Location: Sunderland (site-based with travel) Contract: Temp-to-Perm Hours: Monday-Friday 8:00am-4:30pm Salary: 30,000- 32,000 Start: ASAP (subject to notice) The Role We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence. Key Responsibilities Lead resident and community engagement activities and build strong local relationships Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits) Act as the main point of contact for resident queries, concerns and feedback Coordinate access arrangements and appointments to support delivery teams Resolve access/resident-related issues quickly, escalating where appropriate Maintain accurate records of communications, access agreements, actions and outcomes Essential Requirements Experience in a resident-facing/face-to-face customer service role Able to handle sensitive situations with empathy, professionalism and resilience Strong communication and negotiation skills Good IT skills (Microsoft Office) Full UK driving licence Desirable Experience Previous experience as a Resident/Tenant/Customer Liaison Officer Experience within social housing and/or planned works/retrofit programmes Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on (phone number removed). RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services
We are currently recruiting for a Housing Officer to join a busy local authority team in Warwickshire. This is a fantastic opportunity for an experienced housing professional to deliver a high-quality, customer-focused housing management service to tenants across general needs properties. In this varied frontline role, you will manage a patch of tenancies, providing advice and support to residents, carrying out home visits, and working proactively to sustain tenancies. You will handle anti-social behaviour, tenancy breaches, and neighbourhood issues, taking appropriate enforcement action where required. You'll also work closely with internal teams and external agencies to support vulnerable tenants and resolve complex cases. Regular estate inspections, tenancy reviews, and involvement in community engagement will form a key part of your role, alongside maintaining accurate records and contributing to service improvements. This position requires office attendance 4 days per week, with 1 day working remotely. Due to the nature of the role, you must have business insurance for your vehicle or be willing to obtain this. If you're proactive, organised, and passionate about delivering excellent housing services, we'd love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 19, 2026
Contractor
We are currently recruiting for a Housing Officer to join a busy local authority team in Warwickshire. This is a fantastic opportunity for an experienced housing professional to deliver a high-quality, customer-focused housing management service to tenants across general needs properties. In this varied frontline role, you will manage a patch of tenancies, providing advice and support to residents, carrying out home visits, and working proactively to sustain tenancies. You will handle anti-social behaviour, tenancy breaches, and neighbourhood issues, taking appropriate enforcement action where required. You'll also work closely with internal teams and external agencies to support vulnerable tenants and resolve complex cases. Regular estate inspections, tenancy reviews, and involvement in community engagement will form a key part of your role, alongside maintaining accurate records and contributing to service improvements. This position requires office attendance 4 days per week, with 1 day working remotely. Due to the nature of the role, you must have business insurance for your vehicle or be willing to obtain this. If you're proactive, organised, and passionate about delivering excellent housing services, we'd love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
May 19, 2026
Seasonal
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the North Wales on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
May 19, 2026
Full time
About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the North Wales on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
Job Overview We are seeking a dedicated and professional Accommodation Officer to oversee and manage housing arrangements within our organisation. The successful candidate will be responsible for coordinating accommodation services, ensuring tenant satisfaction, and maintaining effective communication with stakeholders. This role offers an excellent opportunity for individuals with strong organisational and negotiation skills to contribute to a well-functioning housing environment. The Accommodation Officer will work closely with tenants, service providers, and internal teams to facilitate smooth operations and uphold high standards of service delivery. Responsibilities Manage and coordinate accommodation allocations in accordance with organisational policies and tenant needs. Act as the primary point of contact for tenants regarding housing queries, concerns, and requests. Negotiate lease terms, renewals, and other agreements with tenants and external partners to ensure favourable outcomes. Maintain accurate records of accommodation details using Yardi or similar property management software. Conduct regular inspections of housing units to ensure safety, cleanliness, and compliance with regulations. Liaise with maintenance teams to coordinate repairs and upgrades as required. Prepare reports on occupancy rates, tenant feedback, and other relevant metrics for management review. Assist in the development of policies related to accommodation services and tenant engagement initiatives. Skills Proven experience in negotiation, with the ability to reach mutually beneficial agreements efficiently. Proficiency in Yardi or comparable property management systems is highly desirable. Excellent organisational skills with attention to detail in record keeping and documentation. Strong communication skills, both written and verbal, enabling effective interaction with tenants and stakeholders. Ability to prioritise tasks effectively in a fast-paced environment while maintaining professionalism. Problem-solving aptitude with a proactive approach to resolving issues promptly. Knowledge of relevant housing legislation and regulations is advantageous but not essential. This role provides an engaging opportunity for motivated individuals eager to contribute positively within a dynamic housing environment while developing their professional expertise in property management and tenant relations.
May 19, 2026
Contractor
Job Overview We are seeking a dedicated and professional Accommodation Officer to oversee and manage housing arrangements within our organisation. The successful candidate will be responsible for coordinating accommodation services, ensuring tenant satisfaction, and maintaining effective communication with stakeholders. This role offers an excellent opportunity for individuals with strong organisational and negotiation skills to contribute to a well-functioning housing environment. The Accommodation Officer will work closely with tenants, service providers, and internal teams to facilitate smooth operations and uphold high standards of service delivery. Responsibilities Manage and coordinate accommodation allocations in accordance with organisational policies and tenant needs. Act as the primary point of contact for tenants regarding housing queries, concerns, and requests. Negotiate lease terms, renewals, and other agreements with tenants and external partners to ensure favourable outcomes. Maintain accurate records of accommodation details using Yardi or similar property management software. Conduct regular inspections of housing units to ensure safety, cleanliness, and compliance with regulations. Liaise with maintenance teams to coordinate repairs and upgrades as required. Prepare reports on occupancy rates, tenant feedback, and other relevant metrics for management review. Assist in the development of policies related to accommodation services and tenant engagement initiatives. Skills Proven experience in negotiation, with the ability to reach mutually beneficial agreements efficiently. Proficiency in Yardi or comparable property management systems is highly desirable. Excellent organisational skills with attention to detail in record keeping and documentation. Strong communication skills, both written and verbal, enabling effective interaction with tenants and stakeholders. Ability to prioritise tasks effectively in a fast-paced environment while maintaining professionalism. Problem-solving aptitude with a proactive approach to resolving issues promptly. Knowledge of relevant housing legislation and regulations is advantageous but not essential. This role provides an engaging opportunity for motivated individuals eager to contribute positively within a dynamic housing environment while developing their professional expertise in property management and tenant relations.
Resident Liaison Officer South Coast (Hastings to Brighton) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton. This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme. The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants. Key Responsibilities Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works Carrying out pre-start consultations and resident visits across occupied properties Coordinating access arrangements and managing appointment schedules Providing regular updates to residents regarding works progress and timelines Handling complaints, queries, and concerns in a professional and timely manner Supporting vulnerable residents and escalating safeguarding concerns where required Liaising closely with site managers, operatives, subcontractors, and housing representatives Maintaining accurate records, communication logs, and project updates Supporting customer satisfaction targets and ensuring a high level of resident engagement Candidate Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience on kitchen and bathroom refurbishment programmes preferred Strong communication and customer service skills Ability to manage multiple properties across a wide geographical area Organised, proactive, and confident working independently Good IT skills including Microsoft Office Full UK driving licence essential due to travel requirements Package 31,500 Basic Salary 5,000 Car Allowance Long-term 15-year framework contract Opportunity to work across a major South Coast housing programme Stable and secure long-term employment with progression opportunities
May 19, 2026
Full time
Resident Liaison Officer South Coast (Hastings to Brighton) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton. This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme. The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants. Key Responsibilities Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works Carrying out pre-start consultations and resident visits across occupied properties Coordinating access arrangements and managing appointment schedules Providing regular updates to residents regarding works progress and timelines Handling complaints, queries, and concerns in a professional and timely manner Supporting vulnerable residents and escalating safeguarding concerns where required Liaising closely with site managers, operatives, subcontractors, and housing representatives Maintaining accurate records, communication logs, and project updates Supporting customer satisfaction targets and ensuring a high level of resident engagement Candidate Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience on kitchen and bathroom refurbishment programmes preferred Strong communication and customer service skills Ability to manage multiple properties across a wide geographical area Organised, proactive, and confident working independently Good IT skills including Microsoft Office Full UK driving licence essential due to travel requirements Package 31,500 Basic Salary 5,000 Car Allowance Long-term 15-year framework contract Opportunity to work across a major South Coast housing programme Stable and secure long-term employment with progression opportunities
A rare opportunity to lead one of Britain's most significant historic estates - Hestercombe Garden Trust Hestercombe is one of the South West's most significant historic landscapes, combining nationally important gardens, heritage buildings, and a vibrant programme of cultural and community activity. Set within a unique valley landscape, the estate brings together over 300 years of garden design, including the celebrated collaboration between Sir Edwin Lutyens and Gertrude Jekyll, alongside earlier Georgian and later Victorian influences. Today, Hestercombe operates as an independent charitable trust with a mission to conserve, restore and share this remarkable place for public benefit. In February 2024, Hestercombe was awarded Full National Museum Accreditation, recognising the quality and importance of its collections, interpretation, and public offer. The estate welcomes tens of thousands of visitors each year and offers a diverse programme spanning horticulture, arts and culture, learning, and wellbeing. From formal gardens and woodland walks to exhibitions, events and seasonal programming, Hestercombe provides an accessible and inspiring environment for a wide and growing audience. While the organisation is currently navigating a period of formal Administration, this next phase marks a turning point rather than a conclusion. Significant progress has been made to stabilise the Trust's position, and we are now moving toward an exit from administration with a renewed sense of purpose. With a dedicated staff team, a loyal volunteer base, and strong community roots, the foundation for recovery is firmly in place. The appointment of a new Chief Executive and Board of Trustees is a pivotal moment of transformation. We are looking for leadership that respects our 300-year heritage while driving an entrepreneurial, resilient, and sustainable future. This is a rare opportunity to lead the regeneration of a site of national importance; shaping a legacy that ensures Hestercombe remains an inspiring environment for generations to come. Background The Trustees, together with the Joint Administrators of the Trust, are seeking to appoint a Chief Executive Officer ( CEO ) to lead the Trust through an immediate restructuring phase and into the next chapter, securing a sustainable long term future. The CEO will play a central role in stabilising operations, supporting the exit from Administration, and delivering the strategic and commercial direction required to secure the Trust's viability and important heritage focus. The CEO will champion Hestercombe's artistic, horticultural, historic and ecological importance while strengthening commercial performance and visitor experience. They will have a deep affinity with heritage, culture and landscape. Due to a number of operational challenges and financial pressures, the Trustees appointed Joint Administrators from Forvis Mazars LLP on 1 August 2025 to protect the estate and stabilise operations. With fantastic support and hard work from the existing management team, staff and an army of volunteers, the Estate has successful continued trading under the supervision of the Administrators, who have been working with key stakeholders and benefactors to formulate a rescue and funding plan and secure a long term sustainable future of the Estate. It is intended that Hestercombe Gardens Trust will exit Administration within the next 6 months and return to the control of the Trustees, a newly appointed CEO and management team. The Joint Administrators and the existing Trustees are seeking to appoint a new CEO to create and lead a strategy that will ensure the long term sustainability of this nationally significant heritage estate. Purpose of the role The CEO will be responsible for: Overall leadership and management of the Trust. Create and lead the delivery of a strategic plan to support the preservation of this historic cultural asset and financial sustainability. Meet governance and regulatory requirements. Maintain strong relationships with key funders and partners during and after the Administration exit. Key responsibilities Provide clear leadership to the Trust, setting direction for the management team and wider staff. Formulate, deliver and support a business plan as part of the exit from Administration, including financial and operational milestones and ensure the Trust is positioned for long term viability. Maintain effective dialogue with key funders including the principal benefactor, the National Lottery Heritage and Memorial Funds and Bank. Work closely with the Trustees to implement the future governance structure, including supporting a refreshed Board. Lead commercial activity, visitor/member experience and revenue generating initiatives, including events, house tenants and growth opportunities. Oversee management of trading operations and ensure efficient use of resources. Promote a culture of accountability, prudent financial management and operational resilience. Build and maintain relationships with heritage, cultural and community partners. Represent the Trust publicly and manage its profile with stakeholders at all levels. Ensure statutory, regulatory and charity governance requirements are met. Lead organisational development including staffing structure, people management and performance oversight. Oversee risk management, including financial, operational, reputational and compliance risks. Oversea the stewardship of the Trust's heritage assets, balancing conservation with commercial and public engagement needs. Lead fund raising initiatives and grant applications to enhance the heritage site and support financial sustainability. Key skills and experience Senior leadership experience in the heritage, cultural, environmental or charitable sectors. Strong financial management skills, including leading organisations through change or turnaround. Experience in the heritage, cultural, environmental or charitable sectors. Ability to build strong relationships with funders, donors and public bodies. Experience managing competing priorities and tight resource constraints. Clear, confident communicator able to represent the organisation at all levels. Ability to lead and motivate staff through periods of transition. Experience of commercial development and generating sustainable revenue streams. Understanding of charity governance, working with Trustees and the Charity Commission. Experience engaging with local authorities, heritage bodies, grant funders and community groups. Personal attributes Enthusiastically champion of Hestercombe's artistic, horticultural, historic and ecological importance while strengthening commercial performance and visitor experience. You will have a deep affinity with heritage, culture and landscape. Strong communication, negotiation and relationship building skills. A collaborative and strategic thinker with a practical, delivery focused approach A passion for landscape, conservation, culture and public engagement. Commitment to heritage, cultural and community value of the site Please submit a CV and a covering letter outlining your suitability for the role. Applications may be submitted to Deadline for applications 12 June 2026 The Administrators are also seeking candidates to reconstitute the board of Trustees, which can be found on a second job listing Mark Boughey is authorised to act as an insolvency practitioner in the UK by the Institute of Chartered Accountants in England and Wales and bound by the Insolvency Code of Ethics. Where personal data is required to be processed, this will be dealt with in accordance with the Forvis Mazars LLP Insolvency Services Privacy Statement which can be accessed at: . The affairs, business and property of the Company are being managed by the Joint Administrators. The Joint Administrators act as agents of the Company and without personal liability.
May 19, 2026
Full time
A rare opportunity to lead one of Britain's most significant historic estates - Hestercombe Garden Trust Hestercombe is one of the South West's most significant historic landscapes, combining nationally important gardens, heritage buildings, and a vibrant programme of cultural and community activity. Set within a unique valley landscape, the estate brings together over 300 years of garden design, including the celebrated collaboration between Sir Edwin Lutyens and Gertrude Jekyll, alongside earlier Georgian and later Victorian influences. Today, Hestercombe operates as an independent charitable trust with a mission to conserve, restore and share this remarkable place for public benefit. In February 2024, Hestercombe was awarded Full National Museum Accreditation, recognising the quality and importance of its collections, interpretation, and public offer. The estate welcomes tens of thousands of visitors each year and offers a diverse programme spanning horticulture, arts and culture, learning, and wellbeing. From formal gardens and woodland walks to exhibitions, events and seasonal programming, Hestercombe provides an accessible and inspiring environment for a wide and growing audience. While the organisation is currently navigating a period of formal Administration, this next phase marks a turning point rather than a conclusion. Significant progress has been made to stabilise the Trust's position, and we are now moving toward an exit from administration with a renewed sense of purpose. With a dedicated staff team, a loyal volunteer base, and strong community roots, the foundation for recovery is firmly in place. The appointment of a new Chief Executive and Board of Trustees is a pivotal moment of transformation. We are looking for leadership that respects our 300-year heritage while driving an entrepreneurial, resilient, and sustainable future. This is a rare opportunity to lead the regeneration of a site of national importance; shaping a legacy that ensures Hestercombe remains an inspiring environment for generations to come. Background The Trustees, together with the Joint Administrators of the Trust, are seeking to appoint a Chief Executive Officer ( CEO ) to lead the Trust through an immediate restructuring phase and into the next chapter, securing a sustainable long term future. The CEO will play a central role in stabilising operations, supporting the exit from Administration, and delivering the strategic and commercial direction required to secure the Trust's viability and important heritage focus. The CEO will champion Hestercombe's artistic, horticultural, historic and ecological importance while strengthening commercial performance and visitor experience. They will have a deep affinity with heritage, culture and landscape. Due to a number of operational challenges and financial pressures, the Trustees appointed Joint Administrators from Forvis Mazars LLP on 1 August 2025 to protect the estate and stabilise operations. With fantastic support and hard work from the existing management team, staff and an army of volunteers, the Estate has successful continued trading under the supervision of the Administrators, who have been working with key stakeholders and benefactors to formulate a rescue and funding plan and secure a long term sustainable future of the Estate. It is intended that Hestercombe Gardens Trust will exit Administration within the next 6 months and return to the control of the Trustees, a newly appointed CEO and management team. The Joint Administrators and the existing Trustees are seeking to appoint a new CEO to create and lead a strategy that will ensure the long term sustainability of this nationally significant heritage estate. Purpose of the role The CEO will be responsible for: Overall leadership and management of the Trust. Create and lead the delivery of a strategic plan to support the preservation of this historic cultural asset and financial sustainability. Meet governance and regulatory requirements. Maintain strong relationships with key funders and partners during and after the Administration exit. Key responsibilities Provide clear leadership to the Trust, setting direction for the management team and wider staff. Formulate, deliver and support a business plan as part of the exit from Administration, including financial and operational milestones and ensure the Trust is positioned for long term viability. Maintain effective dialogue with key funders including the principal benefactor, the National Lottery Heritage and Memorial Funds and Bank. Work closely with the Trustees to implement the future governance structure, including supporting a refreshed Board. Lead commercial activity, visitor/member experience and revenue generating initiatives, including events, house tenants and growth opportunities. Oversee management of trading operations and ensure efficient use of resources. Promote a culture of accountability, prudent financial management and operational resilience. Build and maintain relationships with heritage, cultural and community partners. Represent the Trust publicly and manage its profile with stakeholders at all levels. Ensure statutory, regulatory and charity governance requirements are met. Lead organisational development including staffing structure, people management and performance oversight. Oversee risk management, including financial, operational, reputational and compliance risks. Oversea the stewardship of the Trust's heritage assets, balancing conservation with commercial and public engagement needs. Lead fund raising initiatives and grant applications to enhance the heritage site and support financial sustainability. Key skills and experience Senior leadership experience in the heritage, cultural, environmental or charitable sectors. Strong financial management skills, including leading organisations through change or turnaround. Experience in the heritage, cultural, environmental or charitable sectors. Ability to build strong relationships with funders, donors and public bodies. Experience managing competing priorities and tight resource constraints. Clear, confident communicator able to represent the organisation at all levels. Ability to lead and motivate staff through periods of transition. Experience of commercial development and generating sustainable revenue streams. Understanding of charity governance, working with Trustees and the Charity Commission. Experience engaging with local authorities, heritage bodies, grant funders and community groups. Personal attributes Enthusiastically champion of Hestercombe's artistic, horticultural, historic and ecological importance while strengthening commercial performance and visitor experience. You will have a deep affinity with heritage, culture and landscape. Strong communication, negotiation and relationship building skills. A collaborative and strategic thinker with a practical, delivery focused approach A passion for landscape, conservation, culture and public engagement. Commitment to heritage, cultural and community value of the site Please submit a CV and a covering letter outlining your suitability for the role. Applications may be submitted to Deadline for applications 12 June 2026 The Administrators are also seeking candidates to reconstitute the board of Trustees, which can be found on a second job listing Mark Boughey is authorised to act as an insolvency practitioner in the UK by the Institute of Chartered Accountants in England and Wales and bound by the Insolvency Code of Ethics. Where personal data is required to be processed, this will be dealt with in accordance with the Forvis Mazars LLP Insolvency Services Privacy Statement which can be accessed at: . The affairs, business and property of the Company are being managed by the Joint Administrators. The Joint Administrators act as agents of the Company and without personal liability.
Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) Length: 2 Months The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
May 18, 2026
Seasonal
Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) Length: 2 Months The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
May 18, 2026
Contractor
Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
Residents & Community Engagement Officer Housing Association - Birmingham Location: Birmingham Work Mode: Mobile role with regular site visits across Birmingham and surrounding areas Salary: £30,000 - £34,000 per annum Contract: Full-time, Permanent Benefits: Mileage paid for work-related travel About the Role A well-established housing association in Birmingham is recruiting a Residents & Community Engagement Officer to strengthen resident voice, participation, and community cohesion across its housing services. This is a hands-on, impact-driven role where housing experience and strong knowledge of housing regulations are essential . You will work directly with residents to ensure their lived experience shapes services, policies, and improvements. The role is mobile with regular site visits , therefore a full UK driving licence and access to a car are required . Key Responsibilities Resident Engagement & Participation Deliver a structured, outcome-focused resident engagement programme. Establish and support resident forums, focus groups, surveys, and feedback mechanisms. Lead co-production activities involving residents in service design and policy reviews. Support residents to participate confidently in meetings and consultations. Monitor and report on engagement outcomes and resident satisfaction. Community Development Plan and deliver community events, workshops, and wellbeing initiatives. Build partnerships with voluntary, statutory, and community organisations. Encourage peer support networks and resident-led initiatives. Promote equality, diversity, and inclusion in all engagement activity. Communication & Information Ensure residents receive clear, accessible, and timely service information. Produce newsletters, digital updates, noticeboard content, and engagement materials. Manage feedback channels and ensure actions are followed through. Resident Advocacy & Support Signpost residents to employment, education, health, and wellbeing services. Work with housing teams to address complaints, ASB, and community concerns. Promote safe, respectful, and inclusive living environments. Governance & Compliance Maintain accurate records in line with GDPR and internal procedures. Support compliance with housing regulation, consumer standards, and tenant involvement requirements. Contribute to audits, inspections, and performance reporting. Person Specification Essential Proven experience working within housing (social or supported housing). Strong knowledge of housing regulations, consumer standards, and tenant involvement. Experience managing complaints and ASB cases within agreed timescales. Experience delivering face-to-face, site-based resident engagement. Ability to manage competing priorities in a mobile role. Strong partnership-working and communication skills. Knowledge of safeguarding and equality legislation. Strong organisational and reporting skills. Full UK driving licence and access to a car. Desirable Qualification in housing, community development, or social care. Experience of co-production and resident-led service improvement. Experience working with vulnerable or supported accommodation residents.
May 18, 2026
Full time
Residents & Community Engagement Officer Housing Association - Birmingham Location: Birmingham Work Mode: Mobile role with regular site visits across Birmingham and surrounding areas Salary: £30,000 - £34,000 per annum Contract: Full-time, Permanent Benefits: Mileage paid for work-related travel About the Role A well-established housing association in Birmingham is recruiting a Residents & Community Engagement Officer to strengthen resident voice, participation, and community cohesion across its housing services. This is a hands-on, impact-driven role where housing experience and strong knowledge of housing regulations are essential . You will work directly with residents to ensure their lived experience shapes services, policies, and improvements. The role is mobile with regular site visits , therefore a full UK driving licence and access to a car are required . Key Responsibilities Resident Engagement & Participation Deliver a structured, outcome-focused resident engagement programme. Establish and support resident forums, focus groups, surveys, and feedback mechanisms. Lead co-production activities involving residents in service design and policy reviews. Support residents to participate confidently in meetings and consultations. Monitor and report on engagement outcomes and resident satisfaction. Community Development Plan and deliver community events, workshops, and wellbeing initiatives. Build partnerships with voluntary, statutory, and community organisations. Encourage peer support networks and resident-led initiatives. Promote equality, diversity, and inclusion in all engagement activity. Communication & Information Ensure residents receive clear, accessible, and timely service information. Produce newsletters, digital updates, noticeboard content, and engagement materials. Manage feedback channels and ensure actions are followed through. Resident Advocacy & Support Signpost residents to employment, education, health, and wellbeing services. Work with housing teams to address complaints, ASB, and community concerns. Promote safe, respectful, and inclusive living environments. Governance & Compliance Maintain accurate records in line with GDPR and internal procedures. Support compliance with housing regulation, consumer standards, and tenant involvement requirements. Contribute to audits, inspections, and performance reporting. Person Specification Essential Proven experience working within housing (social or supported housing). Strong knowledge of housing regulations, consumer standards, and tenant involvement. Experience managing complaints and ASB cases within agreed timescales. Experience delivering face-to-face, site-based resident engagement. Ability to manage competing priorities in a mobile role. Strong partnership-working and communication skills. Knowledge of safeguarding and equality legislation. Strong organisational and reporting skills. Full UK driving licence and access to a car. Desirable Qualification in housing, community development, or social care. Experience of co-production and resident-led service improvement. Experience working with vulnerable or supported accommodation residents.
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
May 18, 2026
Full time
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Temporary Customer Liaison Officer Location: Crewe/Chester/Stoke areas Contract: Temporary (initial 4 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
May 17, 2026
Contractor
Temporary Customer Liaison Officer Location: Crewe/Chester/Stoke areas Contract: Temporary (initial 4 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so. Responsibilities: Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Improve income recovery through early engagement, tracing tools, legal action and external partners. Reduce debt created at tenancy end by working proactively with Housing teams. Produce high-quality reporting for senior leaders and the Executive Board. Identify risks, gaps and opportunities to strengthen the former tenant arrears process. Skills and experience: Experience of success working in an income collection environment. Experience using housing management and income collection systems. Experience producing reports for a range of stakeholders. Ability to build strong relationships, influence effectively and communicate clearly. Ability to interpret and apply policies and procedures in real operational contexts. Strong analytical skills, including creating and verifying reporting and monitoring tools. Proven ability to design new processes that deliver measurable improvements. 20.06 ph PAYE or 26.51 ph Umbrella
May 16, 2026
Seasonal
Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so. Responsibilities: Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Improve income recovery through early engagement, tracing tools, legal action and external partners. Reduce debt created at tenancy end by working proactively with Housing teams. Produce high-quality reporting for senior leaders and the Executive Board. Identify risks, gaps and opportunities to strengthen the former tenant arrears process. Skills and experience: Experience of success working in an income collection environment. Experience using housing management and income collection systems. Experience producing reports for a range of stakeholders. Ability to build strong relationships, influence effectively and communicate clearly. Ability to interpret and apply policies and procedures in real operational contexts. Strong analytical skills, including creating and verifying reporting and monitoring tools. Proven ability to design new processes that deliver measurable improvements. 20.06 ph PAYE or 26.51 ph Umbrella
We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes. This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners. The Role Carry out tenancy audits, welfare visits, and estate inspections across a defined patch Identify safeguarding concerns and support needs, making referrals where necessary Manage tenancy changes, assignments, successions, and introductory tenancy reviews Investigate and resolve tenancy breaches, including unauthorised occupation and subletting Respond to and manage anti-social behaviour cases, working in partnership with other agencies Support new tenants through tenancy sign-ups and settle-in visits Ensure accurate case management and record-keeping Attend court hearings, case conferences, and panels where required Key Requirements Proven experience in tenancy and estate management within a local authority or housing association Good working knowledge of housing law, ASB casework, and enforcement procedures Ability to manage a diverse and demanding caseload independently Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment Full UK driving licence and access to a vehicle How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 16, 2026
Contractor
We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes. This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners. The Role Carry out tenancy audits, welfare visits, and estate inspections across a defined patch Identify safeguarding concerns and support needs, making referrals where necessary Manage tenancy changes, assignments, successions, and introductory tenancy reviews Investigate and resolve tenancy breaches, including unauthorised occupation and subletting Respond to and manage anti-social behaviour cases, working in partnership with other agencies Support new tenants through tenancy sign-ups and settle-in visits Ensure accurate case management and record-keeping Attend court hearings, case conferences, and panels where required Key Requirements Proven experience in tenancy and estate management within a local authority or housing association Good working knowledge of housing law, ASB casework, and enforcement procedures Ability to manage a diverse and demanding caseload independently Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment Full UK driving licence and access to a vehicle How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
As a Housing Officer in the public sector, you will play a crucial role in managing housing services and ensuring excellent service delivery to residents. This temporary position offers an opportunity to make a tangible difference in the community. Client Details This organisation operates within the public sector and is dedicated to providing comprehensive housing services to its community. As a medium-sized entity, it is committed to maintaining efficient property management and ensuring resident satisfaction. Description Manage a portfolio of properties and ensure compliance with housing regulations and standards. Handle tenancy agreements, including setting up, renewing, and ending tenancies. Address tenant queries and concerns, providing effective resolutions in a timely manner. Conduct property inspections to ensure maintenance and safety standards are upheld. Collaborate with external agencies and support services to assist tenants in need. Manage rent collection and address arrears professionally and sensitively. Prepare reports and maintain accurate records of housing activities and tenant interactions. Ensure all activities align with the organisation's policies and legal requirements. Profile A successful Housing Officer should have: Experience in property management or a related field within the public sector. Knowledge of housing legislation and tenancy regulations. Strong communication and interpersonal skills for tenant and stakeholder engagement. Ability to resolve conflicts and manage challenging situations effectively. Excellent organisational skills to manage multiple properties and tasks. Proficiency in using property management software or similar systems. A commitment to delivering high-quality housing services. Job Offer Competitive hourly pay rate between 15.00 and 19.00, based on experience. Temporary position offering flexibility and valuable public sector experience. Opportunity to work in Ipswich, contributing to the local community. Supportive work environment focused on professional growth. If you are passionate about making a positive impact in the housing sector and have the required skills, we encourage you to apply today!
May 15, 2026
Seasonal
As a Housing Officer in the public sector, you will play a crucial role in managing housing services and ensuring excellent service delivery to residents. This temporary position offers an opportunity to make a tangible difference in the community. Client Details This organisation operates within the public sector and is dedicated to providing comprehensive housing services to its community. As a medium-sized entity, it is committed to maintaining efficient property management and ensuring resident satisfaction. Description Manage a portfolio of properties and ensure compliance with housing regulations and standards. Handle tenancy agreements, including setting up, renewing, and ending tenancies. Address tenant queries and concerns, providing effective resolutions in a timely manner. Conduct property inspections to ensure maintenance and safety standards are upheld. Collaborate with external agencies and support services to assist tenants in need. Manage rent collection and address arrears professionally and sensitively. Prepare reports and maintain accurate records of housing activities and tenant interactions. Ensure all activities align with the organisation's policies and legal requirements. Profile A successful Housing Officer should have: Experience in property management or a related field within the public sector. Knowledge of housing legislation and tenancy regulations. Strong communication and interpersonal skills for tenant and stakeholder engagement. Ability to resolve conflicts and manage challenging situations effectively. Excellent organisational skills to manage multiple properties and tasks. Proficiency in using property management software or similar systems. A commitment to delivering high-quality housing services. Job Offer Competitive hourly pay rate between 15.00 and 19.00, based on experience. Temporary position offering flexibility and valuable public sector experience. Opportunity to work in Ipswich, contributing to the local community. Supportive work environment focused on professional growth. If you are passionate about making a positive impact in the housing sector and have the required skills, we encourage you to apply today!
The Honourable Society of the Middle Temple
City, London
Are you ready to lead one of London's most significant historic estates? The Honourable Society of the Middle Temple has an exciting opportunity for a Director of Estates to play a central role in the stewardship, development and future of a unique heritage estate. Location: London, EC4Y 9BT Salary: Competitive salary Job Type: Full Time, Permanent Hours: 37.5 hrs per week (Monday to Friday, 9am to 5.30pm) Closing Date: Thursday 11 June 2026, 10am About The Honourable Society of The Middle Temple: As one of the four historic Inns of Court, the Honourable Society of the Middle Temple is proud to support, educate and accommodate barristers at every stage of their careers. The Inn has occupied its estate on the banks of the Thames since the fourteenth century, with the land formally granted in 1608 by King James I for the education and accommodation of those practising or training in the law a purpose that continues to define Middle Temple today. Director of Estates - The Role: This role offers a rare opportunity to lead one of London's most significant historic estates and to help shape its future for generations to come. You will hold strategic and operational responsibility for the management and development of Middle Temple's historic estate a designated Conservation Area comprising many Grade I, II and II Listed Buildings, the Temple Church and award-winning gardens. You will manage a significant property portfolio comprising professional, commercial and residential tenants, balancing the conservation of a significant heritage environment with the strategic, operational and commercial management of a complex, multi-use site. Importantly, you will optimise income generation ensuring that the estate continues to deliver revenue in support of the Inn s purpose. To achieve this, you will lead a multi-disciplinary team, oversee major capital projects, estate operations and building control arrangements, working closely with the Inn s Officers, governing committees and Executive team. Director of Estates - Key Responsibilities: -Drive income generation through effective rental property management, tenancy arrangements and commercial opportunities -Develop and deliver a long-term Estates strategy aligned with the Inn's vision, supported by robust procedures for effective delivery - Oversee the maintenance, conservation and development of historic buildings, courts, gardens and infrastructure - Lead major capital projects, ensuring delivery on time, within budget and to the highest standards - Manage operational and capital budgets, ensuring cost efficiency and value for money - Embed sustainability principles and energy efficiency across all estate management whilst preserving historic character - Lead and inspire a multi-disciplinary team, fostering collaboration, accountability and high performance Director of Estates About You: - Degree in Building Surveying, Architecture or a related discipline with membership of a relevant professional body (e.g. RICS, RIBA or IWFM) - Proven experience in optimising income generation through rental property management - Senior level Estates leadership experience in a historically significant environment - Proven track record delivering complex capital projects and major renovations - Strong understanding of conservation principles, sustainability and statutory compliance - Experience managing substantial budgets with effective financial oversight and cost control - Proven ability leading and motivating multi-disciplinary teams - Excellent stakeholder engagement, negotiation and communication skills - Strategic and analytical approach with strong commercial and financial acumen Director of Estates - Benefits: - Competitive salary - 29 days annual leave plus bank holidays - Discretionary Christmas Closure - Non-contributory pension scheme (12% employer contributions) - Private Medical Insurance - Life Assurance (10 x annual salary) - Health Cash Plan - Learning and development opportunities - Employee Assistance Programme, Eye Care and Flu Vouchers - Season Ticket Loan Application Process: Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. Closing Date: Thursday 11 June 2026, 10am Interviews: First round: 23 June 2026 Second round: Early July 2026 (date to be confirmed) To submit your application for this exciting Director of Estates opportunity, please click Apply now.
May 14, 2026
Full time
Are you ready to lead one of London's most significant historic estates? The Honourable Society of the Middle Temple has an exciting opportunity for a Director of Estates to play a central role in the stewardship, development and future of a unique heritage estate. Location: London, EC4Y 9BT Salary: Competitive salary Job Type: Full Time, Permanent Hours: 37.5 hrs per week (Monday to Friday, 9am to 5.30pm) Closing Date: Thursday 11 June 2026, 10am About The Honourable Society of The Middle Temple: As one of the four historic Inns of Court, the Honourable Society of the Middle Temple is proud to support, educate and accommodate barristers at every stage of their careers. The Inn has occupied its estate on the banks of the Thames since the fourteenth century, with the land formally granted in 1608 by King James I for the education and accommodation of those practising or training in the law a purpose that continues to define Middle Temple today. Director of Estates - The Role: This role offers a rare opportunity to lead one of London's most significant historic estates and to help shape its future for generations to come. You will hold strategic and operational responsibility for the management and development of Middle Temple's historic estate a designated Conservation Area comprising many Grade I, II and II Listed Buildings, the Temple Church and award-winning gardens. You will manage a significant property portfolio comprising professional, commercial and residential tenants, balancing the conservation of a significant heritage environment with the strategic, operational and commercial management of a complex, multi-use site. Importantly, you will optimise income generation ensuring that the estate continues to deliver revenue in support of the Inn s purpose. To achieve this, you will lead a multi-disciplinary team, oversee major capital projects, estate operations and building control arrangements, working closely with the Inn s Officers, governing committees and Executive team. Director of Estates - Key Responsibilities: -Drive income generation through effective rental property management, tenancy arrangements and commercial opportunities -Develop and deliver a long-term Estates strategy aligned with the Inn's vision, supported by robust procedures for effective delivery - Oversee the maintenance, conservation and development of historic buildings, courts, gardens and infrastructure - Lead major capital projects, ensuring delivery on time, within budget and to the highest standards - Manage operational and capital budgets, ensuring cost efficiency and value for money - Embed sustainability principles and energy efficiency across all estate management whilst preserving historic character - Lead and inspire a multi-disciplinary team, fostering collaboration, accountability and high performance Director of Estates About You: - Degree in Building Surveying, Architecture or a related discipline with membership of a relevant professional body (e.g. RICS, RIBA or IWFM) - Proven experience in optimising income generation through rental property management - Senior level Estates leadership experience in a historically significant environment - Proven track record delivering complex capital projects and major renovations - Strong understanding of conservation principles, sustainability and statutory compliance - Experience managing substantial budgets with effective financial oversight and cost control - Proven ability leading and motivating multi-disciplinary teams - Excellent stakeholder engagement, negotiation and communication skills - Strategic and analytical approach with strong commercial and financial acumen Director of Estates - Benefits: - Competitive salary - 29 days annual leave plus bank holidays - Discretionary Christmas Closure - Non-contributory pension scheme (12% employer contributions) - Private Medical Insurance - Life Assurance (10 x annual salary) - Health Cash Plan - Learning and development opportunities - Employee Assistance Programme, Eye Care and Flu Vouchers - Season Ticket Loan Application Process: Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. Closing Date: Thursday 11 June 2026, 10am Interviews: First round: 23 June 2026 Second round: Early July 2026 (date to be confirmed) To submit your application for this exciting Director of Estates opportunity, please click Apply now.
Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West
May 14, 2026
Seasonal
Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West
Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
May 14, 2026
Contractor
Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
May 14, 2026
Seasonal
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
May 14, 2026
Seasonal
Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
