WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE TEAM The European Gaming & Financial Services commercial team is dedicated to serve Trustly's merchant customers across the EU and UK. This includes online gambling operators and platforms, banks, digital remittance operators, e money issuers, financing platforms. The Gaming & FinServ team comprises new sales along with the service of existing merchant customers. ABOUT THE ROLE This individual contributor role will be instrumental in growing Trustly's portfolio of merchant customers in the financial services and gaming verticals. Working with the European VP Gaming & FinServ and the broader team, you will be responsible for acquiring new enterprise merchants and offering them Trustly's different products and solutions across the EU and UK. This will include working with technical product managers through to the C level at merchants. What you'll do Drive the commercial strategy and execution for acquiring key enterprise merchant clients Own the full sales cycle - from lead generation and pitch to negotiation and contract closure Build and manage a strong, scalable pipeline aligned with business objectives and market trends Act as the primary contact for senior stakeholders of enterprise merchants, ensuring top tier service and strategic alignment Lead onboarding and early stage integration of new clients, collaborating with technical and operational teams Ensure compliance with regulatory, KYC, and risk requirements throughout the sales process Provide client and market insights to product, marketing, and leadership teams to support innovation and growth Represent the company at industry events and forums, building visibility and driving thought leadership in the sector Who you are A proven commercial leader with a strong track record in sales or business development, ideally within the payments or broader financial services industry (experience in selling payments to online gambling and/or financial services merchants is a plus) Strategic and analytical, with a solution oriented mindset and the ability to creatively navigate complex client challenges Minimum 10+ years of experience in B2B sales, with at least 5 years focused on the payments sector Experience working with mid market to enterprise financial institutions and/or online gambling companies, with a strong grasp of industry specific regulatory and risk frameworks Demonstrated ability to build and grow senior level client relationships, with strong commercial negotiation skills Excellent communicator and storyteller, confident engaging with both internal stakeholders and external C suite audiences Proficient in CRM tools (Salesforce), sales reporting, and pipeline management A collaborative team player who thrives in a fast paced, high growth environment, and leads by example Our Fantastic Benefits 20 to 30 days of holiday to support a healthy work life balance Monthly team outing allowance to enjoy social events with your colleagues Parental leave top up - additional support for new parents On site perks to make your workday smoother Well being support - our health allowance covers gym memberships, massages, and much more to help you feel your best Additional benefits designed to enhance your work life experience!
May 05, 2026
Full time
WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE TEAM The European Gaming & Financial Services commercial team is dedicated to serve Trustly's merchant customers across the EU and UK. This includes online gambling operators and platforms, banks, digital remittance operators, e money issuers, financing platforms. The Gaming & FinServ team comprises new sales along with the service of existing merchant customers. ABOUT THE ROLE This individual contributor role will be instrumental in growing Trustly's portfolio of merchant customers in the financial services and gaming verticals. Working with the European VP Gaming & FinServ and the broader team, you will be responsible for acquiring new enterprise merchants and offering them Trustly's different products and solutions across the EU and UK. This will include working with technical product managers through to the C level at merchants. What you'll do Drive the commercial strategy and execution for acquiring key enterprise merchant clients Own the full sales cycle - from lead generation and pitch to negotiation and contract closure Build and manage a strong, scalable pipeline aligned with business objectives and market trends Act as the primary contact for senior stakeholders of enterprise merchants, ensuring top tier service and strategic alignment Lead onboarding and early stage integration of new clients, collaborating with technical and operational teams Ensure compliance with regulatory, KYC, and risk requirements throughout the sales process Provide client and market insights to product, marketing, and leadership teams to support innovation and growth Represent the company at industry events and forums, building visibility and driving thought leadership in the sector Who you are A proven commercial leader with a strong track record in sales or business development, ideally within the payments or broader financial services industry (experience in selling payments to online gambling and/or financial services merchants is a plus) Strategic and analytical, with a solution oriented mindset and the ability to creatively navigate complex client challenges Minimum 10+ years of experience in B2B sales, with at least 5 years focused on the payments sector Experience working with mid market to enterprise financial institutions and/or online gambling companies, with a strong grasp of industry specific regulatory and risk frameworks Demonstrated ability to build and grow senior level client relationships, with strong commercial negotiation skills Excellent communicator and storyteller, confident engaging with both internal stakeholders and external C suite audiences Proficient in CRM tools (Salesforce), sales reporting, and pipeline management A collaborative team player who thrives in a fast paced, high growth environment, and leads by example Our Fantastic Benefits 20 to 30 days of holiday to support a healthy work life balance Monthly team outing allowance to enjoy social events with your colleagues Parental leave top up - additional support for new parents On site perks to make your workday smoother Well being support - our health allowance covers gym memberships, massages, and much more to help you feel your best Additional benefits designed to enhance your work life experience!
Job Title: Conference and Events - Business Development Manager Location: Birmingham Salary: £38,784 - £41,064 per annum - SS6 Job type: Permanent, Full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: At University College Birmingham, we are entering an exciting phase of growth and are looking to further expand our commercial opportunities. Our dedicated conference facility, located at the top of Baskerville House, offers a unique venue in the heart of the city. In addition, with over £200 million invested across our campus in recent years, we boast world-class facilities available for hire, from planes to an award-winning restaurant, we truly have it all. We are now seeking a confident and engaging Business Development Manager who will be instrumental to our sales growth, enhancing our brand and delivering our strategy. Key responsibilities: Identify and pursue new business by proactively selling the University's extensive facilities and services Develop and maintain and strong pipeline of leads, through networking, referrals and social channels Expand the commercial sales opportunities by generating new business leads and identifying new revenue opportunities Extensive networking across the Midlands to establish and grow relationships with key commercial enterprises, particularly key organisations in Birmingham and surrounding areas Identify and promote alternative uses for the University's facilities to generate commercial income which complements academic use Collaborate with the Marketing team to develop promotional materials, including website, social media, e-selling to reflect our diverse range of facilities Support the Head of Commercial Sales with account management, enquiries, bookings and show arounds Responsible for delivering the KPIs associated with the Conference and Events Strategy Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship. A variety of salary sacrifice schemes including technology home and cycle. Heavily subsidised on-site car parking in central Birmingham Hybrid working opportunities. Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Wednesday 6 May 2026. Interview Date - Wednesday 27 May 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems, B2B Sales, Sales Associate, B2B, Sales Development, B2B Sales Executive, Direct Sales, BDM, Internal Sales Person, New Business Executive, Key Sales, Sales Specialist may also be considered for this role.
May 04, 2026
Full time
Job Title: Conference and Events - Business Development Manager Location: Birmingham Salary: £38,784 - £41,064 per annum - SS6 Job type: Permanent, Full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: At University College Birmingham, we are entering an exciting phase of growth and are looking to further expand our commercial opportunities. Our dedicated conference facility, located at the top of Baskerville House, offers a unique venue in the heart of the city. In addition, with over £200 million invested across our campus in recent years, we boast world-class facilities available for hire, from planes to an award-winning restaurant, we truly have it all. We are now seeking a confident and engaging Business Development Manager who will be instrumental to our sales growth, enhancing our brand and delivering our strategy. Key responsibilities: Identify and pursue new business by proactively selling the University's extensive facilities and services Develop and maintain and strong pipeline of leads, through networking, referrals and social channels Expand the commercial sales opportunities by generating new business leads and identifying new revenue opportunities Extensive networking across the Midlands to establish and grow relationships with key commercial enterprises, particularly key organisations in Birmingham and surrounding areas Identify and promote alternative uses for the University's facilities to generate commercial income which complements academic use Collaborate with the Marketing team to develop promotional materials, including website, social media, e-selling to reflect our diverse range of facilities Support the Head of Commercial Sales with account management, enquiries, bookings and show arounds Responsible for delivering the KPIs associated with the Conference and Events Strategy Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship. A variety of salary sacrifice schemes including technology home and cycle. Heavily subsidised on-site car parking in central Birmingham Hybrid working opportunities. Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Wednesday 6 May 2026. Interview Date - Wednesday 27 May 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems, B2B Sales, Sales Associate, B2B, Sales Development, B2B Sales Executive, Direct Sales, BDM, Internal Sales Person, New Business Executive, Key Sales, Sales Specialist may also be considered for this role.
Client Experience Manager Our client is a fast-growing, privately-owned SaaS business operating in the B2B data and business intelligence space. They're looking for a friendly, ambitious candidate to work closely with their largest and highest-value enterprise clients across 20+ industries - helping them get maximum value from a market-leading platform.You'll join a close-knit team across two offices and go through extensive training from day one. The Company Our client provides a powerful data platform used by organisations to discover, track and understand businesses across the economy. Their customer base spans financial institutions, professional services firms, universities, and government bodies - all using the platform to make better, faster, informed decisions. The Role As Senior Client Experience Manager, you'll be central to retaining and delighting the company's largest accounts. Through tailored training sessions and proactive relationship management, you'll ensure enterprise clients continue to see value year on year, while identifying upsell and cross-sell opportunities for the Account Management team. Responsibilities include: Client engagement - Building strong relationships and helping clients navigate the platform Training delivery - Running tailored onboarding and training sessions suited to each client's specific use case Organisation & process - Juggling multiple accounts and contributing to process improvement Commercial awareness - Spotting upsell and cross-sell opportunities and flagging these to Account Managers About You 2+ years in a client-facing role (Customer Success, Account Management, Sales, or similar) University educated Emotionally intelligent, proactive, naturally curious, and great with people Highly organised with the ability to manage a varied workload Background in customer service, hospitality, teaching, or tutoring is a bonus The Offer Competitive salary plus:Equity / company stake Health cash plan Free therapy sessions Self-directed professional development budget Company events, socials, and Friday drinks Subsidised travel (season ticket loans, railcards, cycle to work) Subsidised interest clubs
May 03, 2026
Full time
Client Experience Manager Our client is a fast-growing, privately-owned SaaS business operating in the B2B data and business intelligence space. They're looking for a friendly, ambitious candidate to work closely with their largest and highest-value enterprise clients across 20+ industries - helping them get maximum value from a market-leading platform.You'll join a close-knit team across two offices and go through extensive training from day one. The Company Our client provides a powerful data platform used by organisations to discover, track and understand businesses across the economy. Their customer base spans financial institutions, professional services firms, universities, and government bodies - all using the platform to make better, faster, informed decisions. The Role As Senior Client Experience Manager, you'll be central to retaining and delighting the company's largest accounts. Through tailored training sessions and proactive relationship management, you'll ensure enterprise clients continue to see value year on year, while identifying upsell and cross-sell opportunities for the Account Management team. Responsibilities include: Client engagement - Building strong relationships and helping clients navigate the platform Training delivery - Running tailored onboarding and training sessions suited to each client's specific use case Organisation & process - Juggling multiple accounts and contributing to process improvement Commercial awareness - Spotting upsell and cross-sell opportunities and flagging these to Account Managers About You 2+ years in a client-facing role (Customer Success, Account Management, Sales, or similar) University educated Emotionally intelligent, proactive, naturally curious, and great with people Highly organised with the ability to manage a varied workload Background in customer service, hospitality, teaching, or tutoring is a bonus The Offer Competitive salary plus:Equity / company stake Health cash plan Free therapy sessions Self-directed professional development budget Company events, socials, and Friday drinks Subsidised travel (season ticket loans, railcards, cycle to work) Subsidised interest clubs
Join Rainbird as a Community Manager and help build the early foundations of a practitioner community around AI used for high-stakes decisions. You'll work closely with product and engineering teams to organise events, seed conversations, and turn day-to-day community interactions into insights that shape the platform. This role is ideal for someone who enjoys bringing technical people together, is comfortable starting small, and wants real ownership of something that grows over time. Contract Type: Full Time Location: London/Hybrid Package: Competitive, based on experience Overview Rainbird is a celebrated decision intelligence platform that delivers explainable, traceable and reliable AI models that transform human decision making. Rainbird's work is important because most AI is unable to explain its reasoning. Rainbird's mission is to deliver safe and trustworthy decision intelligence capabilities suitable for the complex world we live in. As a result of working with us, our clients gain a superpower - the ability to bring precision, consistency and transparency to decision-intensive complex processes. We are looking for a Community Manager to help establish and grow the early foundations of a product-led community around a technical, enterprise-grade platform used in highly-regulated industries. The community is at an early stage and offers a meaningful opportunity to shape how users, learners, and future practitioners connect, learn, and engage with the product over time. Role Specification This role is part of the Product organisation and works closely with Product, Engineering, and Implementation teams, as well as with learners and practitioners in the ecosystem. While the role includes communication and visibility-oriented activities, its primary focus is on engagement, learning, adoption, and feedback, rather than traditional marketing outcomes. In this position, you will help bring community programs to life by: Organizing meetups, webinars, and technical learning sessions. Fostering early conversations in community spaces and forums. Engaging with practitioners, students and tech enthusiasts. Translating day-to-day community interactions into actionable insights for Product teams. This is a role well suited to someone who enjoys working in evolving environments, is comfortable starting small, and is motivated by building meaningful connections over time. Responsibilities Execute and continuously improve community programs, including meetups, webinars, and technical learning sessions. Own the end-to-end delivery of community activities, from preparation and coordination to execution and follow-up. Actively engage with community members across forums, events, and social channels, fostering meaningful and respectful interactions. Seed and moderate discussions in technical community spaces, encouraging knowledge sharing and peer-to-peer support. Collaborate closely with Product, Engineering, and Implementation teams to surface community insights and feedback. Create and publish engaging community content (posts, updates, event recaps), including capturing photos and short-form video where relevant. Identify and support early community contributors and advocates through recognition and ongoing engagement. Track participation and engagement signals, sharing learnings and observations with the broader product team. Who You Are You enjoy bringing people together around complex, technical topics and creating environments where learning and collaboration can grow over time. You are comfortable working in evolving contexts, taking initiative, and owning your work, while partnering closely with others. You are energized by: engaging with practitioners, learners and tech enthusiasts learning new technologies and explaining them clearly facilitating conversations and building trust across a global audience You bring: strong communication and facilitation skills a hands-on, proactive approach to execution comfort working autonomously, with guidance and context from senior roles curiosity and the ability to grasp technical concepts at a high level patience and consistency in nurturing long-term engagement You value quality over volume and take pride in building thoughtful, welcoming communities. Nice to Have Experience with technical, developer, or enterprise software communities Exposure to highly-regulated industries (e.g. finance, healthcare, public sector) Experience organizing meetups, webinars, or learning programs Interest in reskilling, upskilling, or professional learning journeys Early-stage community experience at product-led organisations Why Rainbird You'll have real ownership to shape a global community in a space where trust truly matters. Join a dynamic and growing scale-up with an innovative and collaborative culture. Fully remote work with flexible arrangements. You'll influence both Product direction and user narratives. You'll work at the intersection of technology, learning, and people. Rainbird is an equal opportunities employer.
May 03, 2026
Full time
Join Rainbird as a Community Manager and help build the early foundations of a practitioner community around AI used for high-stakes decisions. You'll work closely with product and engineering teams to organise events, seed conversations, and turn day-to-day community interactions into insights that shape the platform. This role is ideal for someone who enjoys bringing technical people together, is comfortable starting small, and wants real ownership of something that grows over time. Contract Type: Full Time Location: London/Hybrid Package: Competitive, based on experience Overview Rainbird is a celebrated decision intelligence platform that delivers explainable, traceable and reliable AI models that transform human decision making. Rainbird's work is important because most AI is unable to explain its reasoning. Rainbird's mission is to deliver safe and trustworthy decision intelligence capabilities suitable for the complex world we live in. As a result of working with us, our clients gain a superpower - the ability to bring precision, consistency and transparency to decision-intensive complex processes. We are looking for a Community Manager to help establish and grow the early foundations of a product-led community around a technical, enterprise-grade platform used in highly-regulated industries. The community is at an early stage and offers a meaningful opportunity to shape how users, learners, and future practitioners connect, learn, and engage with the product over time. Role Specification This role is part of the Product organisation and works closely with Product, Engineering, and Implementation teams, as well as with learners and practitioners in the ecosystem. While the role includes communication and visibility-oriented activities, its primary focus is on engagement, learning, adoption, and feedback, rather than traditional marketing outcomes. In this position, you will help bring community programs to life by: Organizing meetups, webinars, and technical learning sessions. Fostering early conversations in community spaces and forums. Engaging with practitioners, students and tech enthusiasts. Translating day-to-day community interactions into actionable insights for Product teams. This is a role well suited to someone who enjoys working in evolving environments, is comfortable starting small, and is motivated by building meaningful connections over time. Responsibilities Execute and continuously improve community programs, including meetups, webinars, and technical learning sessions. Own the end-to-end delivery of community activities, from preparation and coordination to execution and follow-up. Actively engage with community members across forums, events, and social channels, fostering meaningful and respectful interactions. Seed and moderate discussions in technical community spaces, encouraging knowledge sharing and peer-to-peer support. Collaborate closely with Product, Engineering, and Implementation teams to surface community insights and feedback. Create and publish engaging community content (posts, updates, event recaps), including capturing photos and short-form video where relevant. Identify and support early community contributors and advocates through recognition and ongoing engagement. Track participation and engagement signals, sharing learnings and observations with the broader product team. Who You Are You enjoy bringing people together around complex, technical topics and creating environments where learning and collaboration can grow over time. You are comfortable working in evolving contexts, taking initiative, and owning your work, while partnering closely with others. You are energized by: engaging with practitioners, learners and tech enthusiasts learning new technologies and explaining them clearly facilitating conversations and building trust across a global audience You bring: strong communication and facilitation skills a hands-on, proactive approach to execution comfort working autonomously, with guidance and context from senior roles curiosity and the ability to grasp technical concepts at a high level patience and consistency in nurturing long-term engagement You value quality over volume and take pride in building thoughtful, welcoming communities. Nice to Have Experience with technical, developer, or enterprise software communities Exposure to highly-regulated industries (e.g. finance, healthcare, public sector) Experience organizing meetups, webinars, or learning programs Interest in reskilling, upskilling, or professional learning journeys Early-stage community experience at product-led organisations Why Rainbird You'll have real ownership to shape a global community in a space where trust truly matters. Join a dynamic and growing scale-up with an innovative and collaborative culture. Fully remote work with flexible arrangements. You'll influence both Product direction and user narratives. You'll work at the intersection of technology, learning, and people. Rainbird is an equal opportunities employer.
About Finova Finova is the UK's largest financial services technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that's driving innovation, enabling growth and shaping the future of UK lending. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market. About the Role We're looking for a seasoned IAM Specialist who can own the design and implementation of identity, access, and entitlements across our multi-cloud SaaS fintech platform. This is a hands on hybrid role - you'll design access control models in the morning and be configuring Azure AD Conditional Access policies or writing OPA Rego rules in the afternoon. Our stack spans AWS, Azure, and GCP. Our applications run on .NET / ASP.NET with SQL Server backed role systems. Our customers expect tenant isolated access. Our regulators expect least privilege everywhere and evidence to prove it. And our AI powered features introduce new questions about what identities - human and machine - should be allowed to access training data, model endpoints, and automated decision pipelines. You'll work closely with the Senior Cloud & SaaS Architect to translate architectural decisions into working IAM implementations, and with engineering teams to make sure secure access patterns are practical, automated, and don't slow anyone down. What You'll Do Identity Architecture & Federation Design and implement the identity architecture across the platform - covering workforce identities (employees, contractors), customer identities (tenant users, admins), and machine identities (services, APIs, AI pipelines). Configure and manage Azure AD (Entra ID) as the primary IdP, including tenant structures, app registrations, Conditional Access policies, and directory synchronization. Implement federation patterns across identity providers - SAML 2.0, OIDC, and WS Federation - supporting customer managed IdPs (Okta, Ping, ADFS) for enterprise SSO onboarding. Design and operate SCIM based provisioning and deprovisioning workflows to automate user lifecycle management across SaaS tenants. Manage identity for multi cloud environments - mapping Azure AD identities to AWS IAM roles (via SAML/OIDC federation) and GCP Workforce Identity Federation, maintaining a consistent access model across all three CSPs. Privileged Access & Entitlements Management Implement and operate Privileged Identity Management (PIM) and Privileged Access Management (PAM) solutions - enforcing just in time access, time bound elevation, and approval workflows for sensitive roles. Design and manage Cloud Infrastructure Entitlements Management (CIEM) - continuously monitoring and right sizing permissions across AWS, Azure, and GCP to eliminate standing privilege and over entitled identities. Build entitlement review and access certification campaigns - automating periodic reviews so managers and system owners can attest to access appropriateness with minimal friction. Implement break glass procedures for emergency access with full audit trails, automatic expiry, and post incident review workflows. Application Level Access Control (RBAC / ABAC) Design and implement role based and attribute based access control models that span multiple enforcement points: ASP.NET framework level roles, SQL Server database roles, application middleware, and API gateways. Build and maintain the mapping between business roles, application roles (ASP.NET Identity / Claims), and database level permissions (SQL Server roles, row level security) - ensuring consistency and auditability across layers. Implement tenant scoped RBAC - ensuring that roles, permissions, and claims are always bound to a tenant context, and that cross tenant privilege escalation is architecturally prevented. Design and write Open Policy Agent (OPA) / Rego policies for fine grained authorization decisions - centralizing policy logic so that access rules are consistent across services, testable in CI, and auditable. Implement policy as code workflows: version controlled policies, automated testing, staged rollouts, and policy decision logging for compliance evidence. Multi Cloud IAM Operations Manage and harden IAM configurations across all three CSPs: AWS: IAM policies, SCPs, Permission Boundaries, IAM Identity Center (SSO), and role assumption chains. Azure: Entra ID roles, Azure RBAC, Managed Identities, Conditional Access, and PIM. GCP: IAM roles, Workload Identity Federation, Service Account management, and Organization Policy Constraints. Implement and enforce least privilege across cloud environments using automated tooling - permission analyzers, unused access detection, and policy simulation before deployment. Design and manage service account / managed identity strategies - ensuring machine to machine authentication uses short lived credentials, workload identity federation where possible, and no long lived secrets. DevOps & SQL Infrastructure Access Design and implement access controls for DevOps tooling - CI/CD pipelines (Azure DevOps, GitHub Actions), artifact registries, infrastructure as code repositories, and deployment environments. Implement pipeline identity patterns - ensuring CI/CD workloads authenticate to cloud resources using federated workload identity (OIDC), not stored service account keys. Manage SQL Server access governance - database role hierarchies, schema level permissions, row level security policies, dynamic data masking, and Always Encrypted configurations for sensitive financial data. Design access controls for database DevOps workflows - migration tooling, query access for analytics, and read replica access - ensuring developers get the access they need without standing production privileges. Implement and monitor database audit logging - tracking privileged queries, schema changes, and data access patterns for compliance and anomaly detection. AI & ML Pipeline Access Control Design identity and access patterns for AI/ML workloads - ensuring model training jobs, feature pipelines, and serving endpoints authenticate with scoped, short lived credentials and can only access tenant appropriate data. Implement access controls for vector databases, feature stores, and model registries - preventing unauthorized access to training data, embeddings, or model artifacts. Define authorization policies for AI powered features - controlling which tenants, users, and roles can invoke AI endpoints, and ensuring AI service accounts have the minimum permissions needed. Work with the data and AI teams to enforce tenant data boundaries in ML pipelines - ensuring training data isolation, inference time data scoping, and audit trails for data access by automated systems. AppSec & Compliance Integration Ensure IAM implementations satisfy SOC 2 Type II, PCI DSS, and other regulatory access control requirements - with automated evidence collection, not manual screenshots. Design and maintain audit logging for all identity events: authentication, authorization decisions, privilege escalation, role changes, and policy modifications. Support penetration testing and red team exercises by providing IAM configuration context and remediating access related findings. Contribute to threat modeling sessions - bringing deep IAM expertise to assess identity related attack vectors (credential stuffing, token theft, privilege escalation, lateral movement). Address AI governance access requirements - who can approve model deployments, who can access AI decision logs, and how model access is reviewed. What You Bring Must Have 4-6 years in IAM, security engineering, or identity focused cloud engineering, with hands on implementation experience across enterprise environments. Strong working knowledge of Azure AD (Entra ID) - app registrations, Conditional Access, PIM, directory sync, and federation configuration. Hands on experience with at least two of AWS IAM, Azure RBAC, and GCP IAM; working familiarity with all three CSPs. Practical experience implementing RBAC and ABAC models in .NET / ASP.NET applications - including Claims based identity, ASP.NET Identity framework, and custom authorization middleware. SQL Server access management experience - database roles, row level security, dynamic data masking, and audit configuration. Experience with federation protocols: SAML 2.0, OIDC, OAuth 2.0, and SCIM provisioning. Hands on experience with policy as code - OPA / Rego, Azure Policy, AWS SCPs, or similar. You can write, test, and deploy authorization policies in a CI/CD workflow. Familiarity with PIM/PAM tooling and cloud entitlements management concepts - just in time access . click apply for full job details
May 03, 2026
Full time
About Finova Finova is the UK's largest financial services technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that's driving innovation, enabling growth and shaping the future of UK lending. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market. About the Role We're looking for a seasoned IAM Specialist who can own the design and implementation of identity, access, and entitlements across our multi-cloud SaaS fintech platform. This is a hands on hybrid role - you'll design access control models in the morning and be configuring Azure AD Conditional Access policies or writing OPA Rego rules in the afternoon. Our stack spans AWS, Azure, and GCP. Our applications run on .NET / ASP.NET with SQL Server backed role systems. Our customers expect tenant isolated access. Our regulators expect least privilege everywhere and evidence to prove it. And our AI powered features introduce new questions about what identities - human and machine - should be allowed to access training data, model endpoints, and automated decision pipelines. You'll work closely with the Senior Cloud & SaaS Architect to translate architectural decisions into working IAM implementations, and with engineering teams to make sure secure access patterns are practical, automated, and don't slow anyone down. What You'll Do Identity Architecture & Federation Design and implement the identity architecture across the platform - covering workforce identities (employees, contractors), customer identities (tenant users, admins), and machine identities (services, APIs, AI pipelines). Configure and manage Azure AD (Entra ID) as the primary IdP, including tenant structures, app registrations, Conditional Access policies, and directory synchronization. Implement federation patterns across identity providers - SAML 2.0, OIDC, and WS Federation - supporting customer managed IdPs (Okta, Ping, ADFS) for enterprise SSO onboarding. Design and operate SCIM based provisioning and deprovisioning workflows to automate user lifecycle management across SaaS tenants. Manage identity for multi cloud environments - mapping Azure AD identities to AWS IAM roles (via SAML/OIDC federation) and GCP Workforce Identity Federation, maintaining a consistent access model across all three CSPs. Privileged Access & Entitlements Management Implement and operate Privileged Identity Management (PIM) and Privileged Access Management (PAM) solutions - enforcing just in time access, time bound elevation, and approval workflows for sensitive roles. Design and manage Cloud Infrastructure Entitlements Management (CIEM) - continuously monitoring and right sizing permissions across AWS, Azure, and GCP to eliminate standing privilege and over entitled identities. Build entitlement review and access certification campaigns - automating periodic reviews so managers and system owners can attest to access appropriateness with minimal friction. Implement break glass procedures for emergency access with full audit trails, automatic expiry, and post incident review workflows. Application Level Access Control (RBAC / ABAC) Design and implement role based and attribute based access control models that span multiple enforcement points: ASP.NET framework level roles, SQL Server database roles, application middleware, and API gateways. Build and maintain the mapping between business roles, application roles (ASP.NET Identity / Claims), and database level permissions (SQL Server roles, row level security) - ensuring consistency and auditability across layers. Implement tenant scoped RBAC - ensuring that roles, permissions, and claims are always bound to a tenant context, and that cross tenant privilege escalation is architecturally prevented. Design and write Open Policy Agent (OPA) / Rego policies for fine grained authorization decisions - centralizing policy logic so that access rules are consistent across services, testable in CI, and auditable. Implement policy as code workflows: version controlled policies, automated testing, staged rollouts, and policy decision logging for compliance evidence. Multi Cloud IAM Operations Manage and harden IAM configurations across all three CSPs: AWS: IAM policies, SCPs, Permission Boundaries, IAM Identity Center (SSO), and role assumption chains. Azure: Entra ID roles, Azure RBAC, Managed Identities, Conditional Access, and PIM. GCP: IAM roles, Workload Identity Federation, Service Account management, and Organization Policy Constraints. Implement and enforce least privilege across cloud environments using automated tooling - permission analyzers, unused access detection, and policy simulation before deployment. Design and manage service account / managed identity strategies - ensuring machine to machine authentication uses short lived credentials, workload identity federation where possible, and no long lived secrets. DevOps & SQL Infrastructure Access Design and implement access controls for DevOps tooling - CI/CD pipelines (Azure DevOps, GitHub Actions), artifact registries, infrastructure as code repositories, and deployment environments. Implement pipeline identity patterns - ensuring CI/CD workloads authenticate to cloud resources using federated workload identity (OIDC), not stored service account keys. Manage SQL Server access governance - database role hierarchies, schema level permissions, row level security policies, dynamic data masking, and Always Encrypted configurations for sensitive financial data. Design access controls for database DevOps workflows - migration tooling, query access for analytics, and read replica access - ensuring developers get the access they need without standing production privileges. Implement and monitor database audit logging - tracking privileged queries, schema changes, and data access patterns for compliance and anomaly detection. AI & ML Pipeline Access Control Design identity and access patterns for AI/ML workloads - ensuring model training jobs, feature pipelines, and serving endpoints authenticate with scoped, short lived credentials and can only access tenant appropriate data. Implement access controls for vector databases, feature stores, and model registries - preventing unauthorized access to training data, embeddings, or model artifacts. Define authorization policies for AI powered features - controlling which tenants, users, and roles can invoke AI endpoints, and ensuring AI service accounts have the minimum permissions needed. Work with the data and AI teams to enforce tenant data boundaries in ML pipelines - ensuring training data isolation, inference time data scoping, and audit trails for data access by automated systems. AppSec & Compliance Integration Ensure IAM implementations satisfy SOC 2 Type II, PCI DSS, and other regulatory access control requirements - with automated evidence collection, not manual screenshots. Design and maintain audit logging for all identity events: authentication, authorization decisions, privilege escalation, role changes, and policy modifications. Support penetration testing and red team exercises by providing IAM configuration context and remediating access related findings. Contribute to threat modeling sessions - bringing deep IAM expertise to assess identity related attack vectors (credential stuffing, token theft, privilege escalation, lateral movement). Address AI governance access requirements - who can approve model deployments, who can access AI decision logs, and how model access is reviewed. What You Bring Must Have 4-6 years in IAM, security engineering, or identity focused cloud engineering, with hands on implementation experience across enterprise environments. Strong working knowledge of Azure AD (Entra ID) - app registrations, Conditional Access, PIM, directory sync, and federation configuration. Hands on experience with at least two of AWS IAM, Azure RBAC, and GCP IAM; working familiarity with all three CSPs. Practical experience implementing RBAC and ABAC models in .NET / ASP.NET applications - including Claims based identity, ASP.NET Identity framework, and custom authorization middleware. SQL Server access management experience - database roles, row level security, dynamic data masking, and audit configuration. Experience with federation protocols: SAML 2.0, OIDC, OAuth 2.0, and SCIM provisioning. Hands on experience with policy as code - OPA / Rego, Azure Policy, AWS SCPs, or similar. You can write, test, and deploy authorization policies in a CI/CD workflow. Familiarity with PIM/PAM tooling and cloud entitlements management concepts - just in time access . click apply for full job details
Join the Littlefish team! Job Details Work location: Remote Salary: Up to £85,000 Clearance: Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Role Overview Littlefish are looking for an experienced CSOC Manager to lead and evolve our Cyber Security Operations Centre, supporting a growing mid market and enterprise client base. This role sits at the intersection of security operations leadership, service delivery, and technical credibility. You'll be responsible for the day to day effectiveness of the CSOC, the development of a 24/7 analyst function, and the continuous improvement of our detection and response services. You'll mentor and lead a team of SOC analysts, strengthen operational processes, and ensure our services consistently meet - and where possible exceed - contractual and client expectations. You'll also act as a senior escalation point, providing calm, informed leadership during incidents and out of hours situations. Key Responsibilities Owning CSOC service performance, ensuring KPIs, SLAs and security standards are consistently met. Leading, developing and mentoring a client specific SOC team, including oversight of shift leaders and analyst capability. Reviewing and improving SOC processes, procedures and operational frameworks. Managing analyst resourcing across BAU, escalations, and project work. Providing senior cyber security guidance to internal stakeholders and to current and prospective clients. Acting as the final escalation point for on call incidents (rota based, paid on call). Supporting service improvement initiatives across SIEM, EDR, email security and associated detection and response tooling. Developing and maintaining customer relationships to promote a partnership between Littlefish and the end client. Required Skills and Experience Solid previous experience in Security Operations. Previous experience leading or mentoring a technical security team. Strong exposure to customer facing security services and contractual delivery. Hands on experience with SIEM, IDP, ITDR, EDR and email security platforms. Proven ability to mentor analysts at varying levels of experience. Strong understanding of modern cyber threats, attack techniques and compromise methods. Experience investigating alerts, triaging incidents and guiding response actions. Ability to translate technical findings into clear, actionable output for both technical and non technical audiences. Confidence interpreting threat intelligence and applying it meaningfully across a client security estate. Comfortable producing operational and service delivery reports. What We Offer Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare. Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy. Company Pension Scheme. Company social events. 25 days annual leave plus public / bank holidays. Purchase of annual leave scheme. Life at Littlefish Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a 'prefer not to say' option.
May 03, 2026
Full time
Join the Littlefish team! Job Details Work location: Remote Salary: Up to £85,000 Clearance: Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Role Overview Littlefish are looking for an experienced CSOC Manager to lead and evolve our Cyber Security Operations Centre, supporting a growing mid market and enterprise client base. This role sits at the intersection of security operations leadership, service delivery, and technical credibility. You'll be responsible for the day to day effectiveness of the CSOC, the development of a 24/7 analyst function, and the continuous improvement of our detection and response services. You'll mentor and lead a team of SOC analysts, strengthen operational processes, and ensure our services consistently meet - and where possible exceed - contractual and client expectations. You'll also act as a senior escalation point, providing calm, informed leadership during incidents and out of hours situations. Key Responsibilities Owning CSOC service performance, ensuring KPIs, SLAs and security standards are consistently met. Leading, developing and mentoring a client specific SOC team, including oversight of shift leaders and analyst capability. Reviewing and improving SOC processes, procedures and operational frameworks. Managing analyst resourcing across BAU, escalations, and project work. Providing senior cyber security guidance to internal stakeholders and to current and prospective clients. Acting as the final escalation point for on call incidents (rota based, paid on call). Supporting service improvement initiatives across SIEM, EDR, email security and associated detection and response tooling. Developing and maintaining customer relationships to promote a partnership between Littlefish and the end client. Required Skills and Experience Solid previous experience in Security Operations. Previous experience leading or mentoring a technical security team. Strong exposure to customer facing security services and contractual delivery. Hands on experience with SIEM, IDP, ITDR, EDR and email security platforms. Proven ability to mentor analysts at varying levels of experience. Strong understanding of modern cyber threats, attack techniques and compromise methods. Experience investigating alerts, triaging incidents and guiding response actions. Ability to translate technical findings into clear, actionable output for both technical and non technical audiences. Confidence interpreting threat intelligence and applying it meaningfully across a client security estate. Comfortable producing operational and service delivery reports. What We Offer Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare. Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy. Company Pension Scheme. Company social events. 25 days annual leave plus public / bank holidays. Purchase of annual leave scheme. Life at Littlefish Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a 'prefer not to say' option.
About the Role The UKI region represents one of Fivetran's most strategic growth markets in EMEA. We are looking for a senior regional marketing leader to build a scalable, predictable pipeline engine that fuels enterprise and commercial revenue growth across the UK and Ireland. We're seeking a dynamic and strategic marketing leader to own and scale our UK and Ireland regional marketing motion. As the Lead Marketing Manager, UKI, you will be responsible for building high quality, predictable pipeline for the regional sales team, with field marketing and demand generation as your primary focus. You will be accountable for regional sourced and influenced pipeline targets, with clear visibility into conversion performance and revenue outcomes. You will define and execute the UKI go to market strategy in alignment with regional revenue targets, territory priorities, and segment strategy. You will develop and execute the UKI marketing strategy in close partnership with Sales leadership, Account Executives, SDRs, Partner teams, ABM, and Global Marketing. This role requires both strategic thinking and hands on execution. You will own the regional marketing plan end to end, from annual planning and budget allocation through program delivery and pipeline handoff to Sales. This role demands strong cross functional alignment, operational discipline, and a clear focus on revenue impact. You will serve as the regional marketing quarterback, ensuring programmes are aligned to territory priorities and that follow up processes are tightly executed. This is a full time, hybrid position based out of our London or Dublin offices. Technologies You'll Use Marketo Google Suite Outreach Salesforce Looker Coupa Jira Webinar and event platforms as required What You'll Do Own the UKI integrated marketing strategy with a strong emphasis on field marketing and demand generation. Build and scale a repeatable regional marketing engine that consistently delivers high quality sales pipeline. Partner closely with Sales leadership, Account Executives, and SDR teams to align marketing programmes to territory and account priorities. Plan and execute high impact field programmes including conferences, executive dinners, round tables, and community events. Shape and execute Account Based Marketing and integrated multi channel demand generation initiatives in collaboration with EMEA based and global ABM and marketing teams, as well as the regional Sales team. Own pipeline performance through qualification and handoff, ensuring strong follow up processes and closed loop alignment with Sales. Develop regional customer stories in partnership with Sales and Customer Success. Align with Technology and SI partners to execute joint marketing initiatives and partner led pipeline programmes. Manage regional budget planning, vendor sourcing, procurement, and programme timelines. 6+ years of experience in B2B marketing, preferably in high growth SaaS or enterprise technology. Strong field marketing experience with proven ability to drive measurable pipeline impact. Deep understanding of demand generation strategy and full funnel marketing execution. Experience owning a regional pipeline target. Strong cross functional collaboration skills with experience partnering closely with Sales and Business Development teams. Strategic mindset combined with a hands on execution approach. Experience working with Salesforce and Marketo or similar tools. Excellent communication and stakeholder management skills. Highly organised and able to manage multiple high priority initiatives simultaneously. Entrepreneurial spirit and ability to operate independently in a fast growing environment. Perks and Benefits 100% employer paid medical insurance Generous paid time off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off. Professional development and training opportunities. Company virtual happy hours, free food, and fun team building activities. Monthly cell phone stipend. Access to an innovative mental health support platform that offers personalised care and resources in areas such as therapy, coaching, and self guided mindfulness exercises for all covered employees and their covered dependants. May vary by country and worker type - please reach out to your recruiter for more information. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
May 02, 2026
Full time
About the Role The UKI region represents one of Fivetran's most strategic growth markets in EMEA. We are looking for a senior regional marketing leader to build a scalable, predictable pipeline engine that fuels enterprise and commercial revenue growth across the UK and Ireland. We're seeking a dynamic and strategic marketing leader to own and scale our UK and Ireland regional marketing motion. As the Lead Marketing Manager, UKI, you will be responsible for building high quality, predictable pipeline for the regional sales team, with field marketing and demand generation as your primary focus. You will be accountable for regional sourced and influenced pipeline targets, with clear visibility into conversion performance and revenue outcomes. You will define and execute the UKI go to market strategy in alignment with regional revenue targets, territory priorities, and segment strategy. You will develop and execute the UKI marketing strategy in close partnership with Sales leadership, Account Executives, SDRs, Partner teams, ABM, and Global Marketing. This role requires both strategic thinking and hands on execution. You will own the regional marketing plan end to end, from annual planning and budget allocation through program delivery and pipeline handoff to Sales. This role demands strong cross functional alignment, operational discipline, and a clear focus on revenue impact. You will serve as the regional marketing quarterback, ensuring programmes are aligned to territory priorities and that follow up processes are tightly executed. This is a full time, hybrid position based out of our London or Dublin offices. Technologies You'll Use Marketo Google Suite Outreach Salesforce Looker Coupa Jira Webinar and event platforms as required What You'll Do Own the UKI integrated marketing strategy with a strong emphasis on field marketing and demand generation. Build and scale a repeatable regional marketing engine that consistently delivers high quality sales pipeline. Partner closely with Sales leadership, Account Executives, and SDR teams to align marketing programmes to territory and account priorities. Plan and execute high impact field programmes including conferences, executive dinners, round tables, and community events. Shape and execute Account Based Marketing and integrated multi channel demand generation initiatives in collaboration with EMEA based and global ABM and marketing teams, as well as the regional Sales team. Own pipeline performance through qualification and handoff, ensuring strong follow up processes and closed loop alignment with Sales. Develop regional customer stories in partnership with Sales and Customer Success. Align with Technology and SI partners to execute joint marketing initiatives and partner led pipeline programmes. Manage regional budget planning, vendor sourcing, procurement, and programme timelines. 6+ years of experience in B2B marketing, preferably in high growth SaaS or enterprise technology. Strong field marketing experience with proven ability to drive measurable pipeline impact. Deep understanding of demand generation strategy and full funnel marketing execution. Experience owning a regional pipeline target. Strong cross functional collaboration skills with experience partnering closely with Sales and Business Development teams. Strategic mindset combined with a hands on execution approach. Experience working with Salesforce and Marketo or similar tools. Excellent communication and stakeholder management skills. Highly organised and able to manage multiple high priority initiatives simultaneously. Entrepreneurial spirit and ability to operate independently in a fast growing environment. Perks and Benefits 100% employer paid medical insurance Generous paid time off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off. Professional development and training opportunities. Company virtual happy hours, free food, and fun team building activities. Monthly cell phone stipend. Access to an innovative mental health support platform that offers personalised care and resources in areas such as therapy, coaching, and self guided mindfulness exercises for all covered employees and their covered dependants. May vary by country and worker type - please reach out to your recruiter for more information. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Come and join the Littlefish team! Work location: Sheffield Hybrid Salary: Up to: 70,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: As a Senior Network Engineer at Littlefish, you'll provide proactive 3rd line support across our Network and Firewall technology stack within our support remit. You'll be comfortable working independently to resolve client issues, including communicating clearly with non-technical colleagues and customers. We value calm, evidence-based thinking - especially when investigating incidents and identifying the right fix. Most of your time will be spent resolving inbound technical issues (some of which will be complex or sensitive and require special handling), and from time to time you'll support major incidents affecting your clients. Outside of incident resolution, you'll also deliver requests and changes, help other engineers with tricky problems, and take part in continuous improvement activities that strengthen how we operate. You will: Provide proactive 3rd line support for Network/Firewall technologies within the Littlefish support remit Act as a technical escalation point for internal technical teams Work with Service Managers/Service Desk Manager on escalated issues Provide technical expertise and resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes and procedures Create and maintain knowledge base articles around core internal and customer technologies Who you are: You're a hands-on network engineer with a strong technical foundation who enjoys solving problems, taking ownership, and delivering great customer outcomes. You're confident working independently, know how to communicate clearly with technical and non-technical audiences, and you're calm and methodical when pressure is on. You will have: Proven experience working as a Senior Network Engineer, ideally within an MSP or multi-customer environment A solid technical foundation across routing, switching, Firewalls and network security Hands-on experience supporting enterprise networking technologies such as Cisco, Juniper or Fortinet Firewall expertise particuarly with Cisco products such as Firepower(FTD) and ASA. The ability to investigate and resolve technical incidents independently using clear, evidence-based thinking Confidence communicating with both technical and non-technical colleagues and customers Experience producing high-quality technical documentation, SOPs and diagrams A calm, organised approach with the ability to manage priorities and perform well under pressure What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
May 02, 2026
Full time
Come and join the Littlefish team! Work location: Sheffield Hybrid Salary: Up to: 70,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: As a Senior Network Engineer at Littlefish, you'll provide proactive 3rd line support across our Network and Firewall technology stack within our support remit. You'll be comfortable working independently to resolve client issues, including communicating clearly with non-technical colleagues and customers. We value calm, evidence-based thinking - especially when investigating incidents and identifying the right fix. Most of your time will be spent resolving inbound technical issues (some of which will be complex or sensitive and require special handling), and from time to time you'll support major incidents affecting your clients. Outside of incident resolution, you'll also deliver requests and changes, help other engineers with tricky problems, and take part in continuous improvement activities that strengthen how we operate. You will: Provide proactive 3rd line support for Network/Firewall technologies within the Littlefish support remit Act as a technical escalation point for internal technical teams Work with Service Managers/Service Desk Manager on escalated issues Provide technical expertise and resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes and procedures Create and maintain knowledge base articles around core internal and customer technologies Who you are: You're a hands-on network engineer with a strong technical foundation who enjoys solving problems, taking ownership, and delivering great customer outcomes. You're confident working independently, know how to communicate clearly with technical and non-technical audiences, and you're calm and methodical when pressure is on. You will have: Proven experience working as a Senior Network Engineer, ideally within an MSP or multi-customer environment A solid technical foundation across routing, switching, Firewalls and network security Hands-on experience supporting enterprise networking technologies such as Cisco, Juniper or Fortinet Firewall expertise particuarly with Cisco products such as Firepower(FTD) and ASA. The ability to investigate and resolve technical incidents independently using clear, evidence-based thinking Confidence communicating with both technical and non-technical colleagues and customers Experience producing high-quality technical documentation, SOPs and diagrams A calm, organised approach with the ability to manage priorities and perform well under pressure What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
Be part of a growing business that's helping shape the future of UK beef production. Our client is a well-established, forward thinking calf rearing enterprise in an exciting phase of expansion. As an Account Manager, you'll oversee the full customer journey, from the initial sale and supply of calves, through to providing ongoing advice and support right up to finishing. The focus is on building strong relationships, becoming a trusted partner and retaining customers. Covering Herefordshire, Worcestershire and Shropshire, you'll act as the main point of contact for both new enquiries and existing customers. You'll work as part of a passionate, knowledgeable team, while enjoying the autonomy to develop your region without unnecessary oversight or micromanagement. At its core, the role is about supporting customers and building long lasting relationships - answering queries, resolving issues and helping them achieve the best results with their calves. With demand continuing to rise and a clear strategy for growth, this is an ideal opportunity to make your mark within a respected and expanding business. The role: Represent the business in Herefordshire, Worcestershire and Shropshire. Pitch to prospective clients Educate customers and sell the business model Onboard new customers Support and advise farmers through calf finishing process Manage existing customer accounts Attend shows, open days and events Extensive travel to visit farms About you: Good communication skills Experience selling direct to farmers Solid understanding of the beef production sector Willing to travel across Herefordshire, Worcestershire and Shropshire UK driving licence The Package: Salary based on experience Bonus (Based on achievable KPIs) Company vehicle (Includes personal use) Pension How do I apply? For more information and an informal confidential discussion please call Harry Porter on: or e-mail your CV and covering letter To . Thank you. De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at . Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive Recruitment is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive Recruitment complies with all relevant data protection legislation.
May 02, 2026
Full time
Be part of a growing business that's helping shape the future of UK beef production. Our client is a well-established, forward thinking calf rearing enterprise in an exciting phase of expansion. As an Account Manager, you'll oversee the full customer journey, from the initial sale and supply of calves, through to providing ongoing advice and support right up to finishing. The focus is on building strong relationships, becoming a trusted partner and retaining customers. Covering Herefordshire, Worcestershire and Shropshire, you'll act as the main point of contact for both new enquiries and existing customers. You'll work as part of a passionate, knowledgeable team, while enjoying the autonomy to develop your region without unnecessary oversight or micromanagement. At its core, the role is about supporting customers and building long lasting relationships - answering queries, resolving issues and helping them achieve the best results with their calves. With demand continuing to rise and a clear strategy for growth, this is an ideal opportunity to make your mark within a respected and expanding business. The role: Represent the business in Herefordshire, Worcestershire and Shropshire. Pitch to prospective clients Educate customers and sell the business model Onboard new customers Support and advise farmers through calf finishing process Manage existing customer accounts Attend shows, open days and events Extensive travel to visit farms About you: Good communication skills Experience selling direct to farmers Solid understanding of the beef production sector Willing to travel across Herefordshire, Worcestershire and Shropshire UK driving licence The Package: Salary based on experience Bonus (Based on achievable KPIs) Company vehicle (Includes personal use) Pension How do I apply? For more information and an informal confidential discussion please call Harry Porter on: or e-mail your CV and covering letter To . Thank you. De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at . Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive Recruitment is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive Recruitment complies with all relevant data protection legislation.
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
May 02, 2026
Full time
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Cyber Security Consultant (Cyber Incident Response Manager) - Inside IR35 - Remote with occasional travel to London or Gloucester - 3 Months initial contract with potential to extend. We're supporting a major, ZERO CARBON energy organisation at the forefront of building a secure and resilient energy future in the appointment of a Cyber Incident Response Manager. This is a high-impact role focused on evolving and optimising an already established cyber incident management capability. You'll take ownership of the strategy, maturity, and continuous improvement of the organisation's incident response and crisis management function-ensuring it is robust, scalable, and aligned to the threat landscape facing critical national infrastructure. This is not a purely operational role. It's about transformation, governance, and embedding best-in-class incident management practices across a complex enterprise environment. The Role - Sitting within the Enterprise IT function, you will lead the development and execution of the organisation's Cyber Incident Management strategy, ensuring readiness across the full incident lifecycle-from preparation and detection through to response, recovery, and lessons learned. You'll work across technical and non-technical teams, engaging senior stakeholders and external partners to ensure the organisation is fully prepared to respond to incidents ranging from routine events through to major crises impacting business continuity. Key Responsibilities- Strategy, Transformation & Governance - Define and deliver a multi-tier Cyber Incident Management strategy, aligned to enterprise risk and integrated with wider incident and crisis frameworks Drive the maturity and optimisation of the existing incident management function, identifying gaps and implementing improvements Own and maintain the Incident Management standards, policies, and processes within the ISMS, ensuring alignment with best practice and regulatory expectations Establish metrics, KPIs, and reporting to measure capability effectiveness and drive continuous improvement Manage budgets and resource planning to support capability development and ongoing optimisation Preparedness & Exercising - Ensure comprehensive incident response and crisis management plans are in place across all levels of the organisation Design and deliver a structured exercising programme (tabletop, simulation, red team scenarios) aligned to real-world threats in the energy sector Embed a culture of continuous learning, ensuring lessons learned are captured and translated into measurable improvements Crisis Management & Stakeholder Engagement - Develop executive-level communication strategies, including briefing packs and reporting frameworks for major incidents Act as a key point of coordination during high-severity incidents and crisis scenarios Build and maintain strong relationships with internal stakeholders and external partners Influence and engage senior leadership to ensure organisation-wide alignment and readiness What Good Looks Like - Proven experience in cyber incident response, crisis management, or incident management leadership roles Demonstrated success in transforming or maturing an incident management capability within a complex organisation Strong understanding of the incident management lifecycle, including preparation, detection, response, and post-incident improvement Experience operating within regulated or critical infrastructure environments (energy, utilities, government, etc.) is highly desirable Ability to translate complex technical incidents into clear, actionable insights for senior stakeholders Strong stakeholder management skills, with the ability to influence across technical and business teams Familiarity with frameworks such as ISO 27001, NIST, or similar Why Apply? Opportunity to shape and evolve cyber resilience within a critical national infrastructure environment High-visibility role with direct impact on enterprise-wide risk and operational continuity Strong focus on strategy, transformation, and continuous improvement, not just BAU operations Collaborative environment with access to senior leadership and key decision-makers
May 02, 2026
Contractor
Cyber Security Consultant (Cyber Incident Response Manager) - Inside IR35 - Remote with occasional travel to London or Gloucester - 3 Months initial contract with potential to extend. We're supporting a major, ZERO CARBON energy organisation at the forefront of building a secure and resilient energy future in the appointment of a Cyber Incident Response Manager. This is a high-impact role focused on evolving and optimising an already established cyber incident management capability. You'll take ownership of the strategy, maturity, and continuous improvement of the organisation's incident response and crisis management function-ensuring it is robust, scalable, and aligned to the threat landscape facing critical national infrastructure. This is not a purely operational role. It's about transformation, governance, and embedding best-in-class incident management practices across a complex enterprise environment. The Role - Sitting within the Enterprise IT function, you will lead the development and execution of the organisation's Cyber Incident Management strategy, ensuring readiness across the full incident lifecycle-from preparation and detection through to response, recovery, and lessons learned. You'll work across technical and non-technical teams, engaging senior stakeholders and external partners to ensure the organisation is fully prepared to respond to incidents ranging from routine events through to major crises impacting business continuity. Key Responsibilities- Strategy, Transformation & Governance - Define and deliver a multi-tier Cyber Incident Management strategy, aligned to enterprise risk and integrated with wider incident and crisis frameworks Drive the maturity and optimisation of the existing incident management function, identifying gaps and implementing improvements Own and maintain the Incident Management standards, policies, and processes within the ISMS, ensuring alignment with best practice and regulatory expectations Establish metrics, KPIs, and reporting to measure capability effectiveness and drive continuous improvement Manage budgets and resource planning to support capability development and ongoing optimisation Preparedness & Exercising - Ensure comprehensive incident response and crisis management plans are in place across all levels of the organisation Design and deliver a structured exercising programme (tabletop, simulation, red team scenarios) aligned to real-world threats in the energy sector Embed a culture of continuous learning, ensuring lessons learned are captured and translated into measurable improvements Crisis Management & Stakeholder Engagement - Develop executive-level communication strategies, including briefing packs and reporting frameworks for major incidents Act as a key point of coordination during high-severity incidents and crisis scenarios Build and maintain strong relationships with internal stakeholders and external partners Influence and engage senior leadership to ensure organisation-wide alignment and readiness What Good Looks Like - Proven experience in cyber incident response, crisis management, or incident management leadership roles Demonstrated success in transforming or maturing an incident management capability within a complex organisation Strong understanding of the incident management lifecycle, including preparation, detection, response, and post-incident improvement Experience operating within regulated or critical infrastructure environments (energy, utilities, government, etc.) is highly desirable Ability to translate complex technical incidents into clear, actionable insights for senior stakeholders Strong stakeholder management skills, with the ability to influence across technical and business teams Familiarity with frameworks such as ISO 27001, NIST, or similar Why Apply? Opportunity to shape and evolve cyber resilience within a critical national infrastructure environment High-visibility role with direct impact on enterprise-wide risk and operational continuity Strong focus on strategy, transformation, and continuous improvement, not just BAU operations Collaborative environment with access to senior leadership and key decision-makers
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role Enterprise CSMs at Vercel are a critical part of the revenue engine. You own consumption growth across a portfolio of large enterprise accounts - ensuring the infrastructure customers have purchased is deeply adopted across their organisations, and that new workloads, teams, and use cases are continuously brought onto the platform. This is not a support role. It's not account management, and it's not a renewal motion. It's a role for someone who thinks commercially, earns trust at the CTO and VP Engineering level, and understands that driving adoption across a large engineering organisation is one of the highest-leverage things Vercel can do. CSMs and AEs operate in clear swim lanes: AEs hunt net-new pipeline; CSMs own consumption. What You Will Do Own consumption targets across a portfolio of Enterprise accounts - tracking platform usage across all products and driving consumption into new teams, workloads, and use cases Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform - becoming a trusted advisor on long-term frontend and AI infrastructure strategy Lead Executive Business Reviews as the primary lever for consumption growth - using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform Design and deliver internal hackathons and discovery sessions that create first hand understanding of what's possible - translating executive curiosity into engineering adoption at scale Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities Develop multi-year account strategies that align Vercel's roadmap to customer outcomes - identifying expansion opportunities from a position of genuine insight rather than commercial pressure Orchestrate cross functional resources - Solutions Engineering, Forward Deployed Engineers, Product, and Support - at the right moments to accelerate adoption and remove blockers Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals About You Commercially minded - you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them Technically confident - you understand modern frontend architecture, CI/CD pipelines, and AI native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems A long game thinker who builds relationships over months and years, not quarters - comfortable navigating complex, multi stakeholder enterprise environments with patience and precision An EBR practitioner - you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth Energised by organisational complexity - you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick Disciplined and structured - you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account Curious, direct, and opinionated - you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible What This Role Is Not Not reactive support or ticket escalation management Not a transactional renewal motion focused on QBR checklists Not a role with narrow ownership or a pre-defined playbook to follow This role requires judgment, technical curiosity, and the ability to operate across strategic, commercial, and hands on dimensions simultaneously. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The OTE pay range for this role is $102,500 - $127,500 GBP. Actual salary will be based on job related skills, experience, and location. The total compensation package may include benefits, equity based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
May 02, 2026
Full time
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role Enterprise CSMs at Vercel are a critical part of the revenue engine. You own consumption growth across a portfolio of large enterprise accounts - ensuring the infrastructure customers have purchased is deeply adopted across their organisations, and that new workloads, teams, and use cases are continuously brought onto the platform. This is not a support role. It's not account management, and it's not a renewal motion. It's a role for someone who thinks commercially, earns trust at the CTO and VP Engineering level, and understands that driving adoption across a large engineering organisation is one of the highest-leverage things Vercel can do. CSMs and AEs operate in clear swim lanes: AEs hunt net-new pipeline; CSMs own consumption. What You Will Do Own consumption targets across a portfolio of Enterprise accounts - tracking platform usage across all products and driving consumption into new teams, workloads, and use cases Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform - becoming a trusted advisor on long-term frontend and AI infrastructure strategy Lead Executive Business Reviews as the primary lever for consumption growth - using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform Design and deliver internal hackathons and discovery sessions that create first hand understanding of what's possible - translating executive curiosity into engineering adoption at scale Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities Develop multi-year account strategies that align Vercel's roadmap to customer outcomes - identifying expansion opportunities from a position of genuine insight rather than commercial pressure Orchestrate cross functional resources - Solutions Engineering, Forward Deployed Engineers, Product, and Support - at the right moments to accelerate adoption and remove blockers Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals About You Commercially minded - you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them Technically confident - you understand modern frontend architecture, CI/CD pipelines, and AI native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems A long game thinker who builds relationships over months and years, not quarters - comfortable navigating complex, multi stakeholder enterprise environments with patience and precision An EBR practitioner - you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth Energised by organisational complexity - you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick Disciplined and structured - you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account Curious, direct, and opinionated - you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible What This Role Is Not Not reactive support or ticket escalation management Not a transactional renewal motion focused on QBR checklists Not a role with narrow ownership or a pre-defined playbook to follow This role requires judgment, technical curiosity, and the ability to operate across strategic, commercial, and hands on dimensions simultaneously. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The OTE pay range for this role is $102,500 - $127,500 GBP. Actual salary will be based on job related skills, experience, and location. The total compensation package may include benefits, equity based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Come and join the Littlefish team! Work location: Sheffield Hybrid Salary: Up to: £50,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: As a Network Engineer at Littlefish, you'll provide proactive 3rd line support across our Network and Firewall technology stack within our support remit. You'll be comfortable working independently to resolve client issues, including communicating clearly with non-technical colleagues and customers. We value calm, evidence-based thinking - especially when investigating incidents and identifying the right fix. Most of your time will be spent resolving inbound technical issues (some of which will be complex or sensitive and require special handling), and from time to time you'll support major incidents affecting your clients. Outside of incident resolution, you'll also deliver requests and changes, help other engineers with tricky problems, and take part in continuous improvement activities that strengthen how we operate. You will: Provide proactive 3rd line support for Network/Firewall technologies within the Littlefish support remit Where you have the skills, support additional technologies (eg, Infrastructure Cloud/On-Prem related issues) Act as a technical escalation point for internal technical teams Work with Service Managers/Service Desk Manager on escalated issues Provide technical expertise and resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes and procedures Create and maintain knowledge base articles around core internal and customer technologies Who you are: You're a hands-on network engineer with a strong technical foundation who enjoys solving problems, taking ownership, and delivering great customer outcomes. You're confident working independently, know how to communicate clearly with technical and non-technical audiences, and you're calm and methodical when pressure is on. You will have: Proven experience working as a Network Engineer, ideally within an MSP or multi-customer environment A solid technical foundation across routing, switching, Firewalls and network security Hands-on experience supporting enterprise networking technologies such as Cisco, Juniper or Fortinet The ability to investigate and resolve technical incidents independently using clear, evidence-based thinking Confidence communicating with both technical and non-technical colleagues and customers Experience producing high-quality technical documentation, SOPs and diagrams A calm, organised approach with the ability to manage priorities and perform well under pressure What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
May 01, 2026
Full time
Come and join the Littlefish team! Work location: Sheffield Hybrid Salary: Up to: £50,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: As a Network Engineer at Littlefish, you'll provide proactive 3rd line support across our Network and Firewall technology stack within our support remit. You'll be comfortable working independently to resolve client issues, including communicating clearly with non-technical colleagues and customers. We value calm, evidence-based thinking - especially when investigating incidents and identifying the right fix. Most of your time will be spent resolving inbound technical issues (some of which will be complex or sensitive and require special handling), and from time to time you'll support major incidents affecting your clients. Outside of incident resolution, you'll also deliver requests and changes, help other engineers with tricky problems, and take part in continuous improvement activities that strengthen how we operate. You will: Provide proactive 3rd line support for Network/Firewall technologies within the Littlefish support remit Where you have the skills, support additional technologies (eg, Infrastructure Cloud/On-Prem related issues) Act as a technical escalation point for internal technical teams Work with Service Managers/Service Desk Manager on escalated issues Provide technical expertise and resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes and procedures Create and maintain knowledge base articles around core internal and customer technologies Who you are: You're a hands-on network engineer with a strong technical foundation who enjoys solving problems, taking ownership, and delivering great customer outcomes. You're confident working independently, know how to communicate clearly with technical and non-technical audiences, and you're calm and methodical when pressure is on. You will have: Proven experience working as a Network Engineer, ideally within an MSP or multi-customer environment A solid technical foundation across routing, switching, Firewalls and network security Hands-on experience supporting enterprise networking technologies such as Cisco, Juniper or Fortinet The ability to investigate and resolve technical incidents independently using clear, evidence-based thinking Confidence communicating with both technical and non-technical colleagues and customers Experience producing high-quality technical documentation, SOPs and diagrams A calm, organised approach with the ability to manage priorities and perform well under pressure What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
Drive growth across Europe in a high-impact, international role. We're looking for a commercially driven and ambitious Business Development Manager to lead growth across the EMEA region. This is a fantastic opportunity to join an innovative, fast-growing global technology business operating in the indirect tax space, with a strong international presence across the UK, UAE, US, and India. You'll play a pivotal role in expanding our footprint across Europe, working with enterprise clients and global brands, and owning the full sales lifecycle from prospecting through to closing and beyond. What you'll be doing Taking full ownership of the EMEA sales pipeline and delivering against quarterly and annual targets Driving new business opportunities across enterprise organisations, particularly within ERP environments such as Oracle Managing the end-to-end sales process, including lead generation, pre-sales coordination, and contract management Building and maintaining strong relationships with clients, partners, and internal stakeholders Collaborating closely with marketing to shape campaigns, promote solutions, and generate demand Representing the business at industry events, including hosting, attending, and speaking engagements Supporting existing clients with growth opportunities and training initiatives Maintaining accurate pipeline and activity reporting through CRM systems What we're looking for Proven experience in business development, sales, or client management within a commercial environment Experience working with enterprise or global clients Strong stakeholder management and relationship-building skills A self-starter who can manage their own pipeline and workload effectively Excellent communication and presentation skills, with confidence in client-facing situations Analytical mindset with strong problem-solving abilities Experience using CRM systems and Microsoft Office tools A collaborative team player who can also work independently Our values We're passionate about how we work as much as what we do: Respect - for our people, clients, and differences Innovation - always looking for better ways to improve and evolve Excellence - continuously striving to raise the bar Ownership - delivering on our commitments Going the extra mile - for our clients and each other
May 01, 2026
Full time
Drive growth across Europe in a high-impact, international role. We're looking for a commercially driven and ambitious Business Development Manager to lead growth across the EMEA region. This is a fantastic opportunity to join an innovative, fast-growing global technology business operating in the indirect tax space, with a strong international presence across the UK, UAE, US, and India. You'll play a pivotal role in expanding our footprint across Europe, working with enterprise clients and global brands, and owning the full sales lifecycle from prospecting through to closing and beyond. What you'll be doing Taking full ownership of the EMEA sales pipeline and delivering against quarterly and annual targets Driving new business opportunities across enterprise organisations, particularly within ERP environments such as Oracle Managing the end-to-end sales process, including lead generation, pre-sales coordination, and contract management Building and maintaining strong relationships with clients, partners, and internal stakeholders Collaborating closely with marketing to shape campaigns, promote solutions, and generate demand Representing the business at industry events, including hosting, attending, and speaking engagements Supporting existing clients with growth opportunities and training initiatives Maintaining accurate pipeline and activity reporting through CRM systems What we're looking for Proven experience in business development, sales, or client management within a commercial environment Experience working with enterprise or global clients Strong stakeholder management and relationship-building skills A self-starter who can manage their own pipeline and workload effectively Excellent communication and presentation skills, with confidence in client-facing situations Analytical mindset with strong problem-solving abilities Experience using CRM systems and Microsoft Office tools A collaborative team player who can also work independently Our values We're passionate about how we work as much as what we do: Respect - for our people, clients, and differences Innovation - always looking for better ways to improve and evolve Excellence - continuously striving to raise the bar Ownership - delivering on our commitments Going the extra mile - for our clients and each other
Farm Manager - Over Farm, Gloucestershire Over Farm is a long-established, family-run business that has evolved into one of the most diverse farming enterprises in the region, combining commercial crop production with retail, events, and visitor attractions. We are now looking for a Farm Manager to take ownership of day-to-day farming operations and play a key role in shaping the future of the farm. The Role This is a hands-on management role with responsibility for delivering efficient, compliant, and well-organised farming operations across the estate. Key responsibilities include: Planning and delivering crop production (including fertilising, irrigation, and crop protection) Managing compliance, including spray records, nutrient planning, and assurance requirements Overseeing machinery use, maintenance, and organisation Leading and coordinating a small team and seasonal labour Preparing and maintaining PYO and customer-facing farm areas Supporting grant and subsidy applications Working with the wider business to ensure farming supports both production and the visitor experience What Makes This Role Different Genuine autonomy to run and improve the farming operation A varied environment combining commercial farming with a visitor-facing business Opportunity to influence future cropping plans and reduce reliance on contractors A supportive team and business that invests in development About You You will: Have strong practical experience in crop production Be confident managing a small team and seasonal staff Have a solid understanding of agricultural compliance Be organised, proactive, and able to work independently Be comfortable working in a dynamic, mixed-use farming environment Desirable: PA1 / PA2 / PA4 (or willingness to obtain) Experience with farm management software Knowledge of environmental schemes Package Salary: £36,000-£39,000 depending on experience Development opportunities within a growing and diverse business Apply To apply, please submit your CV to
May 01, 2026
Full time
Farm Manager - Over Farm, Gloucestershire Over Farm is a long-established, family-run business that has evolved into one of the most diverse farming enterprises in the region, combining commercial crop production with retail, events, and visitor attractions. We are now looking for a Farm Manager to take ownership of day-to-day farming operations and play a key role in shaping the future of the farm. The Role This is a hands-on management role with responsibility for delivering efficient, compliant, and well-organised farming operations across the estate. Key responsibilities include: Planning and delivering crop production (including fertilising, irrigation, and crop protection) Managing compliance, including spray records, nutrient planning, and assurance requirements Overseeing machinery use, maintenance, and organisation Leading and coordinating a small team and seasonal labour Preparing and maintaining PYO and customer-facing farm areas Supporting grant and subsidy applications Working with the wider business to ensure farming supports both production and the visitor experience What Makes This Role Different Genuine autonomy to run and improve the farming operation A varied environment combining commercial farming with a visitor-facing business Opportunity to influence future cropping plans and reduce reliance on contractors A supportive team and business that invests in development About You You will: Have strong practical experience in crop production Be confident managing a small team and seasonal staff Have a solid understanding of agricultural compliance Be organised, proactive, and able to work independently Be comfortable working in a dynamic, mixed-use farming environment Desirable: PA1 / PA2 / PA4 (or willingness to obtain) Experience with farm management software Knowledge of environmental schemes Package Salary: £36,000-£39,000 depending on experience Development opportunities within a growing and diverse business Apply To apply, please submit your CV to
Job title: HEAD OF MARKETING SLT level: with ambition for Exec team Reporting to : COO Line manages: Social media manager and any adjacent agencies or external partners - web, design, digital etc. Location: Dalston Office, but expected to be present at all sites regularly Contract: Full Time Salary: £55k+ Who we are? The Dusty Knuckle Bakery is a purpose-driven business operating a wholesale bakery and busy cafés across North and East London. Founded in 2014, The Dusty Knuckle began by baking a handful of loaves from a shipping container in a Dalston car park. It has since grown into a permanent café and wholesale bakery supplying some of London's best food businesses, alongside a milk float, a permanent van in Highbury Fields, and a café-pizza restaurant in Haringey. Awarded Time Out's Best Bakery in London and a King's Enterprise Award in 2025, The Dusty Knuckle is about more than great food. We train young people with offending histories, or those at risk of crime, into confident, responsible professionals. Every role at TDK supports this mission. We are committed to making exceptional food using the finest ingredients, with everything produced in-house wherever possible. Why work for us? Part-bakery, part-cafe, part training-program, The Dusty Knuckle is a truly unique workplace. Join our team, and you will: be part of an expert crew with a detailed understanding of baking, cooking, hospitality and coffee have opportunities for career progression in a diverse and growing organisation with ambitions be given paid training opportunities Enjoy our staff perks; At TDK, we offer: Paid training days Additional day's holiday for every year worked Regular inhouse massages for staff Enhanced maternity and paternity Free staff food, coffee, bread and pastries every day Cycle to Work and Employee Tech Scheme Employee support and specialist third party wellbeing service Regular appraisals to develop person-specific career goals Free use of our Campervan (if over 25 and a clean UK license) Better gym membership discount Role purpose As the Head of Marketing, you will be the catalyst for keeping The Dusty Knuckle brand relevant and resonant with our customers. You'll co-design and implement the brand pack used throughout the business, owning the marketing strategy to drive customer demand and grow audience, bringing market insights into everything from new product development (NPD) efforts through to impactful events. Your role will encompass the entire customer journey: whether a visit to our cafes or a digital interaction - you will ensure all touchpoints align with our overarching brand vision, ensuring we keep customers at the very heart of our decision making and ensuring high brand standards across all our key touchpoints. Why apply for this role? Join The Dusty Knuckle as the Head of Marketing to drive consistency and excellence in our branding and marketing efforts. This role is centred on understanding the market and the customer - spotting trends and opportunities and seamlessly communicating to the world using consistent brand language that you will need to speak fluently. We are looking for someone who cherishes implementation and thrives on operational collaboration that turns innovative ideas into proactive plans/campaigns that drive sales . If you are passionate about creating meaningful connections and making a real impact, this is the perfect opportunity to lead within a socially driven organisation. This role would suit a highly competent marketeer with strong leadership attributes and a solid background in brand thinking, trend analysis and creative execution, who is passionate about driving customer-centric strategies in a socially responsible environment. Key Responsibilities: 1. Brand Development & Positioning: Help to shape and lead on executing The Dusty Knuckle's brand identity (spanning both commercial and social impact) to reflect our core values while appealing to a diverse audience. Responsibilities: Deliver a compelling brand story that resonates across all channels and audiences. Manage and lead the social media team and any external agents to ensure consistent messaging / aesthetics and engagement that aligns with the brand voice. Ensure consistency in tone, messaging, and visual identity across all channels, adapting to customer feedback and market trends. 2. Integrated Marketing Strategy: Lead the marketing calendar one year ahead and drive demand generation initiatives that enhance brand visibility and customer engagement across key opportunity trade areas (gifts, seasonal etc.). Responsibilities: Develop and execute all marketing for the company, from our usual product launches to seasonal campaigns Collaborate cross-functionally to align marketing efforts with retail operations and maximize key trading opportunities whilst aligning demand with operational capacity Bring market insight to all NPD: support the commercialization of new products through clear positioning, launch planning, operational synchronicity and performance analysis Take overall ownership for the sales impact of our marketing efforts Identify and pursue strategic collaborations and events that align with our brand and resonate with our audience 3. Customer Experience & Engagement: Ensure that the brand experience is consistently delivered across all customer touchpoints, both in person and online. Responsibilities: Design, own and implement visual merchandising and customer interactions, ensuring they maximise sales and reflect brand values. Design and implement packaging, gift presentation, and promotional materials to enhance the customer journey. Manage website performance and digital sales channels to support overall business objectives. Drive engagement through effective online marketing strategies and social media presence, aligning efforts with operations in order to convert sales - for instance click and collect, QR ordering and other customer sales strategies Deploy external agencies as necessary to maximize any digital sales, removing friction from online purchase moments 4. Data-Driven Insights, Trend analysis: Use analytics & trend analysis to inform marketing strategies and assess performance against business objectives, compiling regular reports to exec team. Responsibilities: Analyse sales data and customer feedback to refine product offerings and marketing tactics. Present actionable insights to the COO to ensure alignment with customer expectations and market trends. You must be: Analytical Thinker: Proficient in using metrics and data to drive decisions and measure outcomes. Creative Communicator: Exceptionally skilled in writing to create engaging and impactful content. Organised and Proactive: Strong project management abilities with a collaborative mindset; well organised and personable. Passionate About Food: A genuine enthusiasm for the food and hospitality industry. Socially Conscious: Engaged with societal issues and understanding their intersection with marketing; opinionated and informed. Experienced in Growth Environments: A track record of success in dynamic, fast-paced settings, ideally within a growing business. Self-Starter: Capable of working independently while knowing when to collaborate and ask for help. Culturally Savvy: Experienced in multicultural marketing and understanding diverse audiences. Discerning Palate: A keen eye for food quality and presentation, with a genuine appreciation for culinary excellence. Positive Energy: Brings enthusiasm and positivity to the team environment Instructions for application: To apply for this position please email your CV via the button below, alongside a cover letter explaining why you would like to move on from your current role and why, based on the skills required for the role, you are a good fit for this role at The Dusty Knuckle. Please make sure you put the Subject of email application 'HEAD OF MARKETING' Deadline for applications 11th May.
May 01, 2026
Full time
Job title: HEAD OF MARKETING SLT level: with ambition for Exec team Reporting to : COO Line manages: Social media manager and any adjacent agencies or external partners - web, design, digital etc. Location: Dalston Office, but expected to be present at all sites regularly Contract: Full Time Salary: £55k+ Who we are? The Dusty Knuckle Bakery is a purpose-driven business operating a wholesale bakery and busy cafés across North and East London. Founded in 2014, The Dusty Knuckle began by baking a handful of loaves from a shipping container in a Dalston car park. It has since grown into a permanent café and wholesale bakery supplying some of London's best food businesses, alongside a milk float, a permanent van in Highbury Fields, and a café-pizza restaurant in Haringey. Awarded Time Out's Best Bakery in London and a King's Enterprise Award in 2025, The Dusty Knuckle is about more than great food. We train young people with offending histories, or those at risk of crime, into confident, responsible professionals. Every role at TDK supports this mission. We are committed to making exceptional food using the finest ingredients, with everything produced in-house wherever possible. Why work for us? Part-bakery, part-cafe, part training-program, The Dusty Knuckle is a truly unique workplace. Join our team, and you will: be part of an expert crew with a detailed understanding of baking, cooking, hospitality and coffee have opportunities for career progression in a diverse and growing organisation with ambitions be given paid training opportunities Enjoy our staff perks; At TDK, we offer: Paid training days Additional day's holiday for every year worked Regular inhouse massages for staff Enhanced maternity and paternity Free staff food, coffee, bread and pastries every day Cycle to Work and Employee Tech Scheme Employee support and specialist third party wellbeing service Regular appraisals to develop person-specific career goals Free use of our Campervan (if over 25 and a clean UK license) Better gym membership discount Role purpose As the Head of Marketing, you will be the catalyst for keeping The Dusty Knuckle brand relevant and resonant with our customers. You'll co-design and implement the brand pack used throughout the business, owning the marketing strategy to drive customer demand and grow audience, bringing market insights into everything from new product development (NPD) efforts through to impactful events. Your role will encompass the entire customer journey: whether a visit to our cafes or a digital interaction - you will ensure all touchpoints align with our overarching brand vision, ensuring we keep customers at the very heart of our decision making and ensuring high brand standards across all our key touchpoints. Why apply for this role? Join The Dusty Knuckle as the Head of Marketing to drive consistency and excellence in our branding and marketing efforts. This role is centred on understanding the market and the customer - spotting trends and opportunities and seamlessly communicating to the world using consistent brand language that you will need to speak fluently. We are looking for someone who cherishes implementation and thrives on operational collaboration that turns innovative ideas into proactive plans/campaigns that drive sales . If you are passionate about creating meaningful connections and making a real impact, this is the perfect opportunity to lead within a socially driven organisation. This role would suit a highly competent marketeer with strong leadership attributes and a solid background in brand thinking, trend analysis and creative execution, who is passionate about driving customer-centric strategies in a socially responsible environment. Key Responsibilities: 1. Brand Development & Positioning: Help to shape and lead on executing The Dusty Knuckle's brand identity (spanning both commercial and social impact) to reflect our core values while appealing to a diverse audience. Responsibilities: Deliver a compelling brand story that resonates across all channels and audiences. Manage and lead the social media team and any external agents to ensure consistent messaging / aesthetics and engagement that aligns with the brand voice. Ensure consistency in tone, messaging, and visual identity across all channels, adapting to customer feedback and market trends. 2. Integrated Marketing Strategy: Lead the marketing calendar one year ahead and drive demand generation initiatives that enhance brand visibility and customer engagement across key opportunity trade areas (gifts, seasonal etc.). Responsibilities: Develop and execute all marketing for the company, from our usual product launches to seasonal campaigns Collaborate cross-functionally to align marketing efforts with retail operations and maximize key trading opportunities whilst aligning demand with operational capacity Bring market insight to all NPD: support the commercialization of new products through clear positioning, launch planning, operational synchronicity and performance analysis Take overall ownership for the sales impact of our marketing efforts Identify and pursue strategic collaborations and events that align with our brand and resonate with our audience 3. Customer Experience & Engagement: Ensure that the brand experience is consistently delivered across all customer touchpoints, both in person and online. Responsibilities: Design, own and implement visual merchandising and customer interactions, ensuring they maximise sales and reflect brand values. Design and implement packaging, gift presentation, and promotional materials to enhance the customer journey. Manage website performance and digital sales channels to support overall business objectives. Drive engagement through effective online marketing strategies and social media presence, aligning efforts with operations in order to convert sales - for instance click and collect, QR ordering and other customer sales strategies Deploy external agencies as necessary to maximize any digital sales, removing friction from online purchase moments 4. Data-Driven Insights, Trend analysis: Use analytics & trend analysis to inform marketing strategies and assess performance against business objectives, compiling regular reports to exec team. Responsibilities: Analyse sales data and customer feedback to refine product offerings and marketing tactics. Present actionable insights to the COO to ensure alignment with customer expectations and market trends. You must be: Analytical Thinker: Proficient in using metrics and data to drive decisions and measure outcomes. Creative Communicator: Exceptionally skilled in writing to create engaging and impactful content. Organised and Proactive: Strong project management abilities with a collaborative mindset; well organised and personable. Passionate About Food: A genuine enthusiasm for the food and hospitality industry. Socially Conscious: Engaged with societal issues and understanding their intersection with marketing; opinionated and informed. Experienced in Growth Environments: A track record of success in dynamic, fast-paced settings, ideally within a growing business. Self-Starter: Capable of working independently while knowing when to collaborate and ask for help. Culturally Savvy: Experienced in multicultural marketing and understanding diverse audiences. Discerning Palate: A keen eye for food quality and presentation, with a genuine appreciation for culinary excellence. Positive Energy: Brings enthusiasm and positivity to the team environment Instructions for application: To apply for this position please email your CV via the button below, alongside a cover letter explaining why you would like to move on from your current role and why, based on the skills required for the role, you are a good fit for this role at The Dusty Knuckle. Please make sure you put the Subject of email application 'HEAD OF MARKETING' Deadline for applications 11th May.
Kinlys Global Services
Sunbury-on-thames, Middlesex
Sunbury-on-Thames , England , United Kingdom FI09 - Finance Role: Senior FP&A Manager Contract Type: Permanent & Full-time Hours: 09.00-17:30 some shift flexibility is required for live events Location: Sunbury, Surrey (Kinly operate a hybrid working arrangement allowing for a mix of office/home working - 3 days in Sunbury) Salary: Excellent and negotiable salary depending on experience, plus company benefits Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in house expertise includes AI powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40 years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world. We now have an exciting newly created position, working with our highly talented, collaborative and global finance team. This will be initially a stand alone, hands on position, that will be joining our international finance team, to support strategic decision making across global markets by delivering insightful analysis, robust financial planning, and accurate reporting. You'll play a key role in managing cash flow forecasts, multi currency financial models, and performance tracking across regions to influence the business outcomes. Key responsibilities Lead budgeting, forecasting, and long range planning across global business units Prepare and manage detailed cash flow forecasts, ensuring liquidity and working capital are optimised across regions Develop and maintain multi currency financial models using Excel initially, transitioning to Workday / S4 HANA Perform variance analysis and deliver actionable insights to senior stakeholders i.e. Challenge the business leaders Consolidate financial data across regions, ensuring accuracy and consistency in reporting Partner with regional teams within Finance and the business to understand local drivers and align global financial goals Prepare board level presentations and executive dashboards, with insightful commentary (get under the skin of the business performance) Ad hoc analysis, projects across the business to drive business performance, e.g. pricing strategies Act as a strategic business partner, translating financial insights into clear recommendations and influencing decision making across commercial and operational teams Skills & experience Tools & Systems Advanced Excel for forecasting and model building. Knowledge of ERP systems such as Great Plains / Navision / SAP / Oracle, etc and of BI tools like Power BI Used forecasting tools such as Vena / Workday Adaptive Planning for financial modelling, reporting, and workflow automation Global Finance Focus Capable to collaborate with teams across EMEA, APAC, and the Americas Being able to analyse financial results in GBP, USD, EUR, and other currencies Comfortable working across the Global Business to build relationships, understanding and provide actionable insightful analysis Experience ACA, ACCA, or CIMA qualified (or part qualified with relevant experience) Proven experience in FP&A within a multinational organisation Strong understanding of cash flow forecasting, liquidity planning, and multi currency reporting Experience using Vena / Workday Adaptive Planning or similar FP&A platforms Excellent communication and stakeholder management skills Capable of reviewing and converting Sales Pipeline data into Revenue Forecasts in a project / annuity revenue based organisation Ability to grasp a clear understanding of the business needs and processes from top to bottom, from the sales funnel, through operational profitability and resource planning, to capex and cash flow strategies Analytics driven with the ability to organise large amounts of data from multiple sources into reportable financial measures and offer innovative solutions A self starter with exceptional communication skills Ability to work independently and collaboratively in a fast paced environment Action orientated and results driven individual Comfortable working in a hybrid working model (3+ days in Sunbury office per week) If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements. Yorktel Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.
May 01, 2026
Full time
Sunbury-on-Thames , England , United Kingdom FI09 - Finance Role: Senior FP&A Manager Contract Type: Permanent & Full-time Hours: 09.00-17:30 some shift flexibility is required for live events Location: Sunbury, Surrey (Kinly operate a hybrid working arrangement allowing for a mix of office/home working - 3 days in Sunbury) Salary: Excellent and negotiable salary depending on experience, plus company benefits Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in house expertise includes AI powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40 years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world. We now have an exciting newly created position, working with our highly talented, collaborative and global finance team. This will be initially a stand alone, hands on position, that will be joining our international finance team, to support strategic decision making across global markets by delivering insightful analysis, robust financial planning, and accurate reporting. You'll play a key role in managing cash flow forecasts, multi currency financial models, and performance tracking across regions to influence the business outcomes. Key responsibilities Lead budgeting, forecasting, and long range planning across global business units Prepare and manage detailed cash flow forecasts, ensuring liquidity and working capital are optimised across regions Develop and maintain multi currency financial models using Excel initially, transitioning to Workday / S4 HANA Perform variance analysis and deliver actionable insights to senior stakeholders i.e. Challenge the business leaders Consolidate financial data across regions, ensuring accuracy and consistency in reporting Partner with regional teams within Finance and the business to understand local drivers and align global financial goals Prepare board level presentations and executive dashboards, with insightful commentary (get under the skin of the business performance) Ad hoc analysis, projects across the business to drive business performance, e.g. pricing strategies Act as a strategic business partner, translating financial insights into clear recommendations and influencing decision making across commercial and operational teams Skills & experience Tools & Systems Advanced Excel for forecasting and model building. Knowledge of ERP systems such as Great Plains / Navision / SAP / Oracle, etc and of BI tools like Power BI Used forecasting tools such as Vena / Workday Adaptive Planning for financial modelling, reporting, and workflow automation Global Finance Focus Capable to collaborate with teams across EMEA, APAC, and the Americas Being able to analyse financial results in GBP, USD, EUR, and other currencies Comfortable working across the Global Business to build relationships, understanding and provide actionable insightful analysis Experience ACA, ACCA, or CIMA qualified (or part qualified with relevant experience) Proven experience in FP&A within a multinational organisation Strong understanding of cash flow forecasting, liquidity planning, and multi currency reporting Experience using Vena / Workday Adaptive Planning or similar FP&A platforms Excellent communication and stakeholder management skills Capable of reviewing and converting Sales Pipeline data into Revenue Forecasts in a project / annuity revenue based organisation Ability to grasp a clear understanding of the business needs and processes from top to bottom, from the sales funnel, through operational profitability and resource planning, to capex and cash flow strategies Analytics driven with the ability to organise large amounts of data from multiple sources into reportable financial measures and offer innovative solutions A self starter with exceptional communication skills Ability to work independently and collaboratively in a fast paced environment Action orientated and results driven individual Comfortable working in a hybrid working model (3+ days in Sunbury office per week) If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements. Yorktel Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.
UK Remote Enterprise Sales Financial Markets We're working with a well-established B2B software business that builds enterprise middleware technology used by financial services organisations to deliver real-time data securely and at scale. This is a specialist sales role suited to someone who has sold complex, infrastructure-level software into financial services or financial markets, and is comfortable with long, consultative sales cycles and high-value deals. The Product The company develops enterprise middleware / platform software that sits behind the scenes, enabling financial services organisations to move live, business-critical data reliably between systems and end-user applications. It's used in highly regulated, latency-sensitive environments where performance, reliability and security are critical, for example trading platforms, market-data distribution and other real-time financial applications. Target Market This role has responsibility for the financial services and financial markets sector, with primary sales targets including: Exchanges Sell-side banks and brokerages Market-data providers Buy-side firms such as asset managers and hedge funds The role involves engaging with senior commercial and technical stakeholders across complex enterprise estates. The Role Full 360 sales role, owning the sales process end-to-end Primary focus on net-new business, with some account expansion Annual targets circa £350k ARR, typically achieved through 2-4 high-value enterprise deals Long, consultative sales cycles rather than high-volume transactional selling Strong internal support, including pre-sales specialists, established pipeline, CRM and sales collateral Fully remote within the UK, with travel required for client meetings and industry events (UK and overseas) Joining a small, specialist sales team, reporting to a senior commercial leader based internationally About You You're likely to be a strong fit if you: Have sold enterprise or middleware software into financial services / financial markets Are comfortable selling complex, non-end-user platforms rather than lightweight SaaS Have experience with long sales cycles, high deal values and multi-stakeholder buying groups Take a consultative, value-led approach to enterprise sales Enjoy operating in lean, specialist sales teams where credibility matters You don't need to be hands-on technically, but you do need a solid level of technical understanding to sell confidently into senior stakeholders. Why Consider This Role Specialist product with clear value in financial markets Enterprise deal sizes and meaningful targets Long-term stability with the backing of a wider software group Remote-first setup with international exposure
Apr 30, 2026
Full time
UK Remote Enterprise Sales Financial Markets We're working with a well-established B2B software business that builds enterprise middleware technology used by financial services organisations to deliver real-time data securely and at scale. This is a specialist sales role suited to someone who has sold complex, infrastructure-level software into financial services or financial markets, and is comfortable with long, consultative sales cycles and high-value deals. The Product The company develops enterprise middleware / platform software that sits behind the scenes, enabling financial services organisations to move live, business-critical data reliably between systems and end-user applications. It's used in highly regulated, latency-sensitive environments where performance, reliability and security are critical, for example trading platforms, market-data distribution and other real-time financial applications. Target Market This role has responsibility for the financial services and financial markets sector, with primary sales targets including: Exchanges Sell-side banks and brokerages Market-data providers Buy-side firms such as asset managers and hedge funds The role involves engaging with senior commercial and technical stakeholders across complex enterprise estates. The Role Full 360 sales role, owning the sales process end-to-end Primary focus on net-new business, with some account expansion Annual targets circa £350k ARR, typically achieved through 2-4 high-value enterprise deals Long, consultative sales cycles rather than high-volume transactional selling Strong internal support, including pre-sales specialists, established pipeline, CRM and sales collateral Fully remote within the UK, with travel required for client meetings and industry events (UK and overseas) Joining a small, specialist sales team, reporting to a senior commercial leader based internationally About You You're likely to be a strong fit if you: Have sold enterprise or middleware software into financial services / financial markets Are comfortable selling complex, non-end-user platforms rather than lightweight SaaS Have experience with long sales cycles, high deal values and multi-stakeholder buying groups Take a consultative, value-led approach to enterprise sales Enjoy operating in lean, specialist sales teams where credibility matters You don't need to be hands-on technically, but you do need a solid level of technical understanding to sell confidently into senior stakeholders. Why Consider This Role Specialist product with clear value in financial markets Enterprise deal sizes and meaningful targets Long-term stability with the backing of a wider software group Remote-first setup with international exposure
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Apr 30, 2026
Full time
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Apr 30, 2026
Full time
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page