11 jobs found

Job Title: Sales Director Department: Lift & Escalator (Sales) Location: South East England / Essex Head Office Reporting to: Chief Operations Officer & Chief Executive Officer Key Relationships: Sales Team, Service and Repair team, Major Works and Projects team, Admin team, and existing clients The information below outlines the role and responsibilities. It provides a general overview of main purposes and is not exhaustive. You may be required to perform additional duties to uphold high business standards. This description may be updated periodically to reflect company needs. Industry: Lift & Escalator Role Purpose: Lead, manage, develop, and recruit the Sales Team while nurturing current and potential client relationships. Define and execute strategies to enhance business opportunities aligned with company goals. Key Responsibilities: Provide direct line management and leadership to the Sales Team, ensuring pricing accuracy, margin growth at sale, and seamless handover processes to Major Works and Service & Repair teams. Build a new client base for tendering major and prestigious UK projects. Oversee team activities and personnel issues, including one-to-ones and performance reviews to meet KPIs and targets. Develop and lead a unified marketing strategy with the team to elevate the Group's reputation and service awareness. Serve as primary contact for key accounts; drive opportunity development to increase share of wallet and add high-margin clients. As a Senior Management Team (SMT) member, attend monthly meetings to report progress, status, support needs, and investment requirements. Collaborate with CEO and COO to set and assess annual sales targets. Design and launch sales campaigns, analysing market needs, returns, margins, and delivery processes. Set, track, and evaluate individual sales targets. Ensure full compliance with legislation, industry standards, solicitation, and anti-collusion policies; foster a compliance-focused culture. Own the tender process (consolidation, preparation, pricing, RFIs) for Service & Repair and Major Works, refining formats and details. Analyse portfolio for loss-making contracts, density gaps, margin opportunities, and action plans. Support Major Works and Service teams on handovers for seamless client transitions and profitability protection. Cultivate relationships with new clients for sustainable growth. Define and manage client onboarding, including critical path mapping, clear communications, and portal training for operational/financial terms. Review contracts for improvements; secure Legal Counsel and MD approval before implementing T&C updates. Help define CRM enhancements for sales tracking, pipeline management, and alignment with operational systems.

Corporate Partnerships Manager Location: Brecon Salary: Grade 9 £39,152 - £41,771 Vacancy Type: Fixed Term Contract - 12 Months Hours: 37 per week Closing Date: 12 June 2026 Interview Date: 30 June 2026 Job Purpose To develop a structured and co-ordinated approach for the Authority s corporate undraising and partnership activities which includes the development of grants, fundraising campaigns and partnerships to support the delivery of Dyfodol y Bannau management plan . To maximise the take up of grant and funding opportunities (within ethical guidelines) in support of National Park Authority activity and secure tangible benefits. The role will be integral to the Authority achieving the desired step change in both culture and approach to income diversification. MAIN DUTIES To actively research corporate funding and partnerships which the Authority could pursue, with priority being given to the significant opportunities that align with BBNPA and its partners priorities to achieve Y Bannau Missions To develop and implement a plan which delivers on the work of the Corporate Fundraising Strategy and produces an approach to mounting successful income diversification To have responsibility for co-ordinating and mobilising resources with corporate partners and to work with relevant Managers to produce project plans for each opportunity To agree Lead Officer roles with relevant Managers for specific grant applications/ funding opportunities As Lead Officer, to secure Projects and Programme Board approval to proceed as necessary, and formal funding applications in time and to ensure that they have been signed off by the relevant managers To keep relevant colleagues and their managers fully appraised of the progress of projects which could affect them If a bid is successful - to hand over the project in full to the relevant manager to deliver including ensuring they are appraised of all reporting requirements Monitor fundraising activity and produce an annual report on progress including all funds raised and those likely to come in To agree and oversee account management relationships including identifying who should lead for which client and ensuring that account plans are prepared and delivered, including organising a programme of contact visits as required as well as any member involvement To maintain and nurture existing partnership relationships and explore funding avenues from corporates such as sponsorships, funding campaigns, employee giving, cause marketing and natural capital investments To develop a system and procedures for recording all grants and funding received, from whatever source, including contact details, and contact history Work closely with Finance, Communications and Senior Managers across the Directorate for Nature Recovery and Climate Change and the Planning and Place Directorate to ensure funding opportunities are coordinated with supporting teams Represent the Authority and operate professionally in accordance with the Authority s core values and behaviour Any other duty, appropriate to the grade and nature of the post, as required by the Chief Executive Person Specification Essential Criteria Educated to degree level or equivalent relevant experience in a relevant discipline Proven experience of corporate fund-raising work and partnerships, delivery of successful grant applications and/or account management An ability to be proactive in developing relationships with funders, partners, and influential decision makers Experience of researching a wide range of potential funding sources Excellent communication skills, both verbal and written Ability to reach targets and meet tight deadlines Ability to be flexible, approachable, and solution-focussed Willingness and ability to give creative presentations to a variety of audiences Ability to negotiate and to close a deal Experience of budget management and procurement Excellent IT skills Full driving licence Knowledge of relevant Equal Opportunity issues Welsh Language Level 1 To Apply If you feel you are a suitable candidate and would like to work for Bannau Brycheiniog National Park, please click apply to be redirected to our website to complete your application.

PR and Communications Officer Location: Wrexham (office-based only) Salary: £15.00 £17 per hour Contract: Temporary (long term) Full-time hours, Mon-Fri, 37 hours per week Trek Recruitment is partnering with a large, dynamic employer in Wrexham to recruit a talented, proactive PR and Communications Officer to join their Marketing and Communications team on a temporary basis. This is a fantastic hands-on opportunity to make a real and immediate impact. You'll play a key role in raising the profile of a forward-thinking organisation that combines a strong digital-first approach with traditional PR excellence. THE ROLE You'll be at the heart of the team's external communications, helping to build and protect the company's reputation while amplifying its visibility in a competitive landscape. Developing and delivering external communication strategies that strengthen brand reputation Crafting compelling press releases, statements, blogs, video scripts, opinion pieces, and corporate materials Pitching stories to the media, handling enquiries, and building strong relationships with journalists, influencers, and key stakeholders Leading communications for major projects and mission-led initiatives Horizon scanning for opportunities, planning proactive social media content, and securing expert comment slots Supporting senior leaders with announcements and ensuring consistent, coherent messaging across all channels Collaborating closely with internal teams to align internal and external communications About You We're looking for someone who has done this job before and can hit the ground running this is not a training role. You ll need solid, proven experience to deliver from day one. Demonstrated success in external communications and media relations within a complex organisation (press is a huge need for this role, large corporate, public sector, or similar) A confident digital-first mindset, paired with strong traditional media skills Excellent writing, editing, and proofreading abilities with meticulous attention to detail Ability to work at pace, juggle competing priorities, and perform well under pressure Outstanding interpersonal skills to engage confidently with senior stakeholders and diverse audiences Strong working knowledge of content management systems, social media platforms, and MS Office DESIRABLE Welsh language skills (speaking and writing) Experience in crisis communications or proactive PR planning IMPORTANT: We can only consider candidates with commercial social media and press experience in a professional setting. Purely personal or non-commercial social media work will not be sufficient. You must also live within commuting distance of Wrexham. This is not a work from home role - you can't negotiate on this. Commuting areas include: Chester, Mold, Ellesmere Port, Oswestry, Shrewsbury, Birkenhead, Buckley, Holywell, Flint, Flintshire, Denbighshire, Denbigh

University College School Hampstead Director of Marketing and Admissions University College School Hampstead (UCS) is seeking to appoint an ambitious, strategic and imaginative Director of Marketing and Admissions to lead this newly integrated function at an important moment in the Foundation's development. This senior appointment brings together Admissions, Marketing and Communications for the first time. The post holder will be a key member of the Foundation Cabinet, contributing to a coherent, outward-looking strategy and a seamless experience for families across the full UCS journey. Founded in 1830, UCS is one of London's leading independent day schools, long celebrated for its liberal ethos, academic excellence and commitment to intellectual curiosity, breadth of study and independence of mind. The School educates pupils aged 4 to 18 across the Pre-Prep, Junior Branch, Senior School and co-educational Sixth Form, and is known for its warm, unpretentious culture where learning is both rigorous and joyful. Reporting to the Foundation Head and working closely with the Heads of the Schools, Chief Operating Officer, and Director of Development, the Director of Marketing and Admissions will shape and deliver a values-led, data-informed strategy for pupil recruitment and retention. The role encompasses all entry points, ensuring a welcoming, personalised and consistently high-quality admissions experience for prospective and current families. The post-holder will also provide strategic leadership for the Foundation's brand and communications. Working through the Head of Communications, they will ensure that UCS presents a confident, coherent and authentic narrative across all channels, acting as a thoughtful custodian of the Foundation's identity and reputation. This is a broad, high-profile role requiring commercial acuity, strategic judgement and emotional intelligence. UCS welcomes applications from candidates with senior admissions and marketing experience in an independent or international school context, as well as from accomplished marketing leaders from other sectors who bring a strong affinity with education. Above all, the successful candidate will understand how families make educational choices and how trust is built over time. This is an outstanding opportunity to join a forward-thinking and collaborative school community, and to play a defining role in shaping how future generations encounter and experience UCS. Further information about University College School can be found at and a candidate brief can be downloaded from Covering letters and CVs should be sent by 9.00am BST on Friday 22 nd May to Constance Moss at Odgers. University College School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

About the role: Porchlight is dedicated to supporting people facing homelessness, poor mental health, and poverty. Our donors are at the heart of everything we do, and we are looking for a strategic and visionary Supporter Development Manager to lead our individual giving and legacy programmes at a pivotal moment for the charity. While you will be based at our Canterbury office (with a required attendance of every Tuesday to collaborate with the team), you will also benefit from our hybrid working policy. You will lead on understanding our audiences and developing compelling donor journeys that build long-term, sustainable relationships. You will provide essential leadership, overseeing the individual giving budget and KPIs while line-managing the Senior Individual Giving Officer and Data Co-ordinator to ensure the highest standards of donor care. You will also play a vital role in planning and delivering bold, multi-channel campaigns that generate essential income, grow our donor base and bring our cause to life. Working closely with the wider Fundraising and Communications teams, you will act as a spokesperson for our mission, turning data-driven insights into impactful action. Whether you are designing a new fundraising product, overseeing campaign performance reports, or ensuring our database management meets the highest regulatory standards, your work will directly empower our supporters to help us change lives. The role requires: Managerial and Fundraising Expertise: You have a minimum of three years experience in a project management or direct line-management role, with a proven track record of meeting financial targets and KPIs. Administrative and Analytical Excellence: You are confident using digital tools (Word, Excel, Outlook) and CRM systems like Raiser s Edge to manage complex data, track campaign activity, and ensure compliance with GDPR and Gift Aid regulations. Strategically-Minded and Creative: You have a strong understanding of donor journeys, digital marketing channels, and how to create products and messages that inspire long-term loyalty. Organised and Adaptable: You excel at managing multiple projects simultaneously and are willing to work flexibly, including occasional unsocial hours, to support fundraising initiatives and events. Impact Reporting: Using the Raiser s Edge database to track progress against KPIs, manage donor data hygiene, and ensure every supporter is thanked personally. Role details: Working pattern: 9am to 5pm Monday to Friday with some flexibility required. Location type: On-site / hybrid working. Contract type: Permanent, 37.5 hours per week Interview date: 8th June 2026

Harris Hill is delighted to be working with St Luke's Hospice to recruit a talented and driven Senior Individual Giving Officer to join their Fundraising Team and help grow and strengthen individual giving programme. About the Role This is an exciting opportunity for an experienced fundraising or direct marketing professional to lead and deliver engaging multi-channel campaigns that inspire supporters and maximise long term income growth. Working closely with the Individual Giving Manager, you will take ownership of campaigns across cash appeals, regular giving and lottery activity, managing projects from planning through to analysis and optimisation. You will use data, insight and creativity to improve supporter journeys, increase retention and deliver outstanding supporter experiences. You ll also work collaboratively across fundraising, communications and supporter care teams, while managing relationships with external agencies and suppliers to ensure campaigns are delivered to a high standard, on time and within budget. Key Responsibilities Lead the planning and delivery of individual giving campaigns across direct mail, digital and other channels Manage supporter acquisition, retention and stewardship activity Develop and optimise supporter journeys using data and insight Monitor campaign performance, budgets and KPIs, providing clear reporting and recommendations Work with external agencies and suppliers to deliver high-quality campaigns Ensure all fundraising activity is compliant with GDPR and fundraising regulations Collaborate across teams to maximise supporter engagement and lifetime value Support innovation and continuous improvement within the fundraising programme About You We are looking for someone who is passionate about fundraising and motivated by making a real difference in the community. You will bring: Experience delivering successful individual giving or direct marketing campaigns across multiple channels Excellent copywriting and communication skills Strong project management and organisational abilities Confidence working with data, budgets and campaign reporting Knowledge of supporter journeys, retention and lifetime value principles Understanding of GDPR and fundraising compliance A collaborative and proactive approach to teamwork Experience managing agencies and developing supporter journeys would be an advantage. Why Join St Luke s Hospice? This is a chance to be part of a compassionate and ambitious organisation where your work will directly support people and families at the most important time in their lives. Salary: up to £35,000 per annum Contract type: Full time, permanent Location: London, Harrow, hybrid working, 2 days in the office Deadline: 2nd June at 8am Interview: 11th June Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Compliance Manager A dynamic marketing and transactional communications provider based in North London is seeking a Compliance Manager to strengthen and enhance governance and assurance across the Group. With sites in London and Warrington, the business delivers creative, data-driven campaigns and secure communications, underpinned by high standards of quality, security and compliance. Reporting to the Chief Compliance Officer, you will lead and continuously improve compliance frameworks, ensuring alignment with legislation, certifications, client contracts and insurer requirements. You'll work closely with teams across the business to embed practical controls, support audits and drive continuous improvement. You will play a key role in maintaining certifications and supporting client and external audits, critical to client relationships, reputation and business growth. The Group is currently certified to: ISO27001 Information Security ISO9001 Quality ISO22301 Business Continuity ISO14001 Environmental ISO45001 Health & Safety Cheque Printers Accreditation Scheme (CPAS) FSC and PEFC Chain of Custody These certifications are vital to ensure they meet their legal obligations with clients and their continued success in attracting new business . Responsibilities: We're looking for someone proactive and curious, who enjoys getting into the detail and can flex across different disciplines. You'll be comfortable leading and hosting audits and meetings both internally and externally, and able to build trust with stakeholders at all levels. You'll provide clear, practical advice to the Board and Senior Management, ensuring leaders have the insight they need to make well-informed, risk-aware decisions. Your core focus will be to own, evolve and maintain our management systems and accreditations, ensuring we remain audit-ready and continuously improving. ISO9001 Quality Management System ISO14001 Environmental Management System ISO45001 Health & Safety Management System FSC & PEFC CPAS Processes You'll bring broad, hands-on experience of ISO frameworks (ISO 9001, ISO 14001 and ISO 45001). In addition, you should be able to demonstrate: Strong working knowledge of ISO management system requirements and how to apply them in practice. Proven experience planning and leading internal audits and supporting or hosting external audits. Excellent organisational, analytical and communication skills, with confidence presenting to stakeholders. Working knowledge of risk management and continuous improvement approaches (e.g., corrective action, root cause analysis). Good knowledge of the Data Protection Act 2018 (UK GDPR). Knowledge of FSC and PEFC Chain of Custody is desirable (training will be provided). Knowledge of CPAS is desirable (training will be provided). Training on the Group's Business Management System and ways of working will be provided, helping you get up to speed quickly and succeed in the role. Requirements Strong working knowledge of ISO standards () Experience leading audits and managing compliance frameworks Understanding of risk management and continuous improvement methods Knowledge of the Data Protection Act 2018 (UK GDPR) Strong organisational, analytical and communication skills FSC/PEFC and CPAS knowledge desirable (training provided) Key Skills Attention to detail and professionalism Strong communication and stakeholder engagement Ability to work independently and collaboratively Good IT skills Backgrounds Considered Operational or manufacturing environments Quality assurance, business continuity, health & safety or environmental roles Location & Benefits 9:00-17:30 working hours 24 days holiday + statutory pension What's in It for You London-based (4 days office, 1 day remote), with occasional travel to other sites 9am-5:30pm 24 days holiday Statutory pension scheme Free EAP service Benefits platform access All employment is subject to DBS checks, references, and right-to-work confirmation Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Would you like to use your B2C marketing skillset in a varied Senior Marketing Executive role working for an award winning, forward thinking business that offers hybrid working ? Our client, a well established, industry leading membership organisation have an exciting Senior Marketing Executive opportunity on a long term contract basis, where you will be responsible for the successful execution of engaging campaigns and activities . You will work collaboratively with internal stakeholders and teams , as well as external agencies to support the development and implementation of the CRM strategy , driving engagement with both existing and new members. As Senior Marketing Executive , your role will involve: Managing multi-channel campaigns end-to-end across channels including CRM, e-mail, magazine, App push notifications, and SMS Monitoring and evaluating campaign performance, making recommendations where needed Developing campaign briefs for agencies Executing content creation across all channels including copywriting and imagery Creating marketing communications plans Working with the CRM agency to effectively segment and target members and deliver highly relevant messaging Working with product teams internally to ensure correct information across all channels Assisting with budget management Preparing and presenting post campaign analysis Ensuring brand positioning and guidelines are maintained along with compliance with relevant legal and regulatory frameworks Contributing to market research and competitor analysis. I am interested in speaking with candidates who have experience working as a Senior Marketing Executive; Marketing Executive, Coordinator, Officer in a B2C role , and who have managed multi-channel campaigns , and who have a solid experience in CRM and copywriting skills. Salary for this senior executive role is 33,000 to 35,000 p.a. (depending on level of experience). Please note this role is a 12 month contract position. Benefits include: hybrid working (mainly from home), discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more ! If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.

Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Are you a dynamic and experienced fundraiser looking for your next big challenge? We are seeking a strategic, creative, and driven individual to lead the Individual Giving programme at a well-established and values driven charity, As Head of Individual Giving , you will report directly to the CEO and lead a passionate team dedicated to inspiring individuals to support the charity s mission. You ll shape and deliver multi-channel fundraising campaigns that grow the organisation donor base, deepen supporter relationships, and drive sustainable income. This is a senior leadership role with significant influence across the organisation. You ll collaborate closely with heads of other departments to ensure fundraising is aligned with the charity mission delivery, communications, and international programmes. As a Head of Individual Giving you will: Head the strategic development and delivery of all individual giving activity. Oversee a diverse portfolio of appeals, ensuring campaign success across acquisition, retention, and stewardship. Drive innovation in supporter engagement, including regular giving, legacy marketing, and donor journeys. Manage key relationships with creative agencies, suppliers, and contractors. Ensure compliance with GDPR, Fundraising Regulator standards, and internal policies. Lead and develop a small, dedicated team including the Individual Giving Manager, Supporter Care Officer, and CRM Data Entry Officer. Oversee the fundraising CRM (Salesforce), ensuring data is accurate, insightful, and utilised to shape campaigns. To be successful, you must have experience: Significant experience in Direct Marketing, ideally within a charity. Proven success in individual giving and campaign management. Strong understanding of CRM systems, ideally Salesforce. Experienced team leader with excellent interpersonal skills. Ability to manage multiple projects, deadlines, and budgets. Excellent communication and copywriting skills. Salary: £54,000 per annum Location: London, hybrid working , 2 days in the office Contract: Permanent Closing date: 5th November at 9am Interview: 1st round interview 12th November 2nd round interview (if required) 13th November Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details