Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our Customer Success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit Customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. This role is also eligible for commissions and equity. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our Customer Success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit Customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. This role is also eligible for commissions and equity. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Crosslake Tech
(this role is US based Remote) Director, Enterprise Systems What we believe In the past few years, private equity investors have invested more than a trillion dollars in software and tech-enabled companies. And in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk? We believe a better way is possible - a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle - and that's what we do. Our role We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology. What we value Service. We effect change by empowering others. Curiosity. We believe great advice starts with deep understanding. Credibility. Our expertise is earned and proven. Commitment. It's our privilege to serve clients in their critical moments. Creativity. We are inspired by the constant pursuit of better. Overview Reporting to the Managing Director, the Director is accountable for managing teams to successful delivery of client projects while collaborating on the strategic direction and vision of the region and company as a whole. Role responsibilities Manage client-facing project teams to deliver projects that meet their objectives on time and on budget Drive and participate in company-wide strategy and vision discussions Cultivate and build client relationships with top-tier accounts (site visits, QBRs, etc.) Drive specific practice areas and set roadmaps/plans Capable of scoping an engagement Interview practitioner candidates and help make engagement determinations Onboard, train and mentor new practitioners Accountable for internal budgeting, scheduling and resource utilization Approve SOWs, budgets and timesheets Contribute to evolving practice templates, methodologies, and artifacts Serve as project lead or second on engagements as needed Play a leading role in shaping and closing engagements, including solutioning, scoping, and proposal development Set and enforce a high bar for written communication, including grammar, formatting, and visual quality across all outputs Review and elevate client deliverables to ensure clarity, rigor, and executive-level polish (content, structure, and presentation) Requirements Entrepreneurial DNA with clear ownership of execution and delivery client satisfaction Some element of professional services firm experience at manager level or more senior, ideally with tech and/or PE specific focus Excellent manager of people Strong strategic and analytical mindset with exceptional problem-solving skills Strong interpersonal and presentation skills Exceptional communicator and listener, particularly with clients and prospects. Willingness and natural tendency to 'roll up one's sleeves' and assist wherever needed Team player who will work across the organization and company to continue improving the way we serve our clients Coachable and embracing of best practices and feedback as a means of continuous improvement Demonstrated expertise in contemporary technology stacks, development methodologies, enterprise IT solutions, and security protocols with an awareness of disruptive technologies and how they might shape the future landscape / competitive environment The ability to demonstrate a balance of client understanding and technical competency to properly frame a compelling engagement Approach critical tasks with drive and energy, with an eye on the bottom line and emphasis on predictable completion Demonstrated experience operating in B2B consulting environments, preferably with exposure to private equity-backed companies Deep experience leading enterprise systems initiatives end-to-end, guiding architecture, design, and integrations while aligning technology to business objectives Proven experience leading large, multi-workstream programs, establishing governance, managing risk, and driving disciplined execution Skilled in managing third-party system implementers, vendors holding them accountable while advocating for client priorities and outcomes Demonstrated experience leading process design and optimization, translating current-state challenges into scalable, future-state operating models Hands-on experience with enterprise systems (e.g. ERP, CRM, HCM), including design, implementation, and post-go-live optimization In addition to meeting the bar above, must show a demonstrated "spike" of excellence in at least one of three dimensions: Scope, Sell, Deliver in Technical Due Diligence and Value Creation. Scope: Demonstrate a balance of client understanding and technical competency to properly frame a compelling engagement, whether a common Crosslake offer or bespoke deliverable. Selling: Balance commercial acumen with partner mindset, doing what's right for the client above all; shape/create opportunity for Crosslake rather than just responding to client asks. Deliver: Execute with excellence in 3 areas: developing technical insights, conveying those insights' strategic impact on a business (i.e., generating Partner- / CxO- / Board-level "so what" insights), and managing a project (attention to detail, excellent communication, proactive mindset, etc.).
(this role is US based Remote) Director, Enterprise Systems What we believe In the past few years, private equity investors have invested more than a trillion dollars in software and tech-enabled companies. And in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk? We believe a better way is possible - a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle - and that's what we do. Our role We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology. What we value Service. We effect change by empowering others. Curiosity. We believe great advice starts with deep understanding. Credibility. Our expertise is earned and proven. Commitment. It's our privilege to serve clients in their critical moments. Creativity. We are inspired by the constant pursuit of better. Overview Reporting to the Managing Director, the Director is accountable for managing teams to successful delivery of client projects while collaborating on the strategic direction and vision of the region and company as a whole. Role responsibilities Manage client-facing project teams to deliver projects that meet their objectives on time and on budget Drive and participate in company-wide strategy and vision discussions Cultivate and build client relationships with top-tier accounts (site visits, QBRs, etc.) Drive specific practice areas and set roadmaps/plans Capable of scoping an engagement Interview practitioner candidates and help make engagement determinations Onboard, train and mentor new practitioners Accountable for internal budgeting, scheduling and resource utilization Approve SOWs, budgets and timesheets Contribute to evolving practice templates, methodologies, and artifacts Serve as project lead or second on engagements as needed Play a leading role in shaping and closing engagements, including solutioning, scoping, and proposal development Set and enforce a high bar for written communication, including grammar, formatting, and visual quality across all outputs Review and elevate client deliverables to ensure clarity, rigor, and executive-level polish (content, structure, and presentation) Requirements Entrepreneurial DNA with clear ownership of execution and delivery client satisfaction Some element of professional services firm experience at manager level or more senior, ideally with tech and/or PE specific focus Excellent manager of people Strong strategic and analytical mindset with exceptional problem-solving skills Strong interpersonal and presentation skills Exceptional communicator and listener, particularly with clients and prospects. Willingness and natural tendency to 'roll up one's sleeves' and assist wherever needed Team player who will work across the organization and company to continue improving the way we serve our clients Coachable and embracing of best practices and feedback as a means of continuous improvement Demonstrated expertise in contemporary technology stacks, development methodologies, enterprise IT solutions, and security protocols with an awareness of disruptive technologies and how they might shape the future landscape / competitive environment The ability to demonstrate a balance of client understanding and technical competency to properly frame a compelling engagement Approach critical tasks with drive and energy, with an eye on the bottom line and emphasis on predictable completion Demonstrated experience operating in B2B consulting environments, preferably with exposure to private equity-backed companies Deep experience leading enterprise systems initiatives end-to-end, guiding architecture, design, and integrations while aligning technology to business objectives Proven experience leading large, multi-workstream programs, establishing governance, managing risk, and driving disciplined execution Skilled in managing third-party system implementers, vendors holding them accountable while advocating for client priorities and outcomes Demonstrated experience leading process design and optimization, translating current-state challenges into scalable, future-state operating models Hands-on experience with enterprise systems (e.g. ERP, CRM, HCM), including design, implementation, and post-go-live optimization In addition to meeting the bar above, must show a demonstrated "spike" of excellence in at least one of three dimensions: Scope, Sell, Deliver in Technical Due Diligence and Value Creation. Scope: Demonstrate a balance of client understanding and technical competency to properly frame a compelling engagement, whether a common Crosslake offer or bespoke deliverable. Selling: Balance commercial acumen with partner mindset, doing what's right for the client above all; shape/create opportunity for Crosslake rather than just responding to client asks. Deliver: Execute with excellence in 3 areas: developing technical insights, conveying those insights' strategic impact on a business (i.e., generating Partner- / CxO- / Board-level "so what" insights), and managing a project (attention to detail, excellent communication, proactive mindset, etc.).