Trainee IT Sales Executive (Apprenticeship) Kick-start a career in IT sales with a fully funded apprenticeship. This entry-level role offers hands-on experience in B2B sales, lead generation, customer engagement and account management within a growing technology-focused environment. If you've also worked in the following roles, we'd also like to hear from you: Customer Service Advisor, Sales Advisor, Junior Account Executive, Telesales Executive, Sales Representative, Retail Assistant, Call Centre Agent Earn while you learn - Career Progression Opportunities SALARY: £15,600 to £18,000 per annum + Benefits LOCATION: Skelmersdale, Lancashire, North West England (must live within a 20 mile radius of WN8) JOB TYPE: Full-Time, 12 Months (Fully Funded) Apprenticeship Contract COURSE: Level 3 IT Sales Apprenticeship JOB OVERVIEW We have a fantastic new job opportunity for a Trainee IT Sales Executive (Apprenticeship) to join a supportive and fast-paced sales team. As a Trainee IT Sales Executive (Apprenticeship) you will learn how to manage customer accounts, support sales campaigns and build strong relationships with schools and education clients. The Trainee IT Sales Executive (Apprenticeship) will complete a Level 3 apprenticeship, gaining practical experience in telesales, CRM systems, lead generation and business development, with clear progression into a long-term sales career. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Trainee IT Sales Executive (Apprenticeship) include: Account Support: Managing assigned customer accounts and supporting renewals Customer Communication: Contacting schools and trusts to maintain relationships and identify needs Outbound Calling: Making proactive calls to support sales and marketing campaigns Lead Generation: Identifying new business opportunities and passing qualified leads to senior sales staff Sales Administration: Preparing quotes and updating CRM systems with accurate data Relationship Building: Developing positive working relationships with customers and colleagues Team Collaboration: Supporting Internal Sales and Field Account Managers Learning & Development: Actively engaging in training and apprenticeship learning activities CANDIDATE REQUIREMENTS ESSENTIAL: Communication Skills: Clear and confident verbal and written communication Positive Attitude: Enthusiastic, proactive and willing to learn Interest In Technology: Passion for IT, technology or digital solutions Team Player: Ability to work collaboratively within a sales team Commitment to Learning: Willingness to complete a Level 3 apprenticeship programme DESIRABLE: Customer-Facing Experience: Previous experience in retail, hospitality, call centre or customer service roles Sales Exposure: Some experience in telesales, sales support or lead generation IT Awareness: Basic understanding of IT services such as cloud or cybersecurity BENEFITS Fully funded Level 3 IT Sales Apprenticeship (12 months) Structured training, mentoring and development Career progression opportunities 23 days holiday plus 8 bank holidays and birthday off Free office refreshments Cycle to work scheme Free on-site parking Shopping discount portal Employee Assistance Programme with counselling Paid volunteer time Social gatherings HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14619 Full-Time, Apprenticeship Contract Jobs, Careers and Vacancies. Find a new job and work in Skelmersdale, Lancashire, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
May 01, 2026
Full time
Trainee IT Sales Executive (Apprenticeship) Kick-start a career in IT sales with a fully funded apprenticeship. This entry-level role offers hands-on experience in B2B sales, lead generation, customer engagement and account management within a growing technology-focused environment. If you've also worked in the following roles, we'd also like to hear from you: Customer Service Advisor, Sales Advisor, Junior Account Executive, Telesales Executive, Sales Representative, Retail Assistant, Call Centre Agent Earn while you learn - Career Progression Opportunities SALARY: £15,600 to £18,000 per annum + Benefits LOCATION: Skelmersdale, Lancashire, North West England (must live within a 20 mile radius of WN8) JOB TYPE: Full-Time, 12 Months (Fully Funded) Apprenticeship Contract COURSE: Level 3 IT Sales Apprenticeship JOB OVERVIEW We have a fantastic new job opportunity for a Trainee IT Sales Executive (Apprenticeship) to join a supportive and fast-paced sales team. As a Trainee IT Sales Executive (Apprenticeship) you will learn how to manage customer accounts, support sales campaigns and build strong relationships with schools and education clients. The Trainee IT Sales Executive (Apprenticeship) will complete a Level 3 apprenticeship, gaining practical experience in telesales, CRM systems, lead generation and business development, with clear progression into a long-term sales career. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Trainee IT Sales Executive (Apprenticeship) include: Account Support: Managing assigned customer accounts and supporting renewals Customer Communication: Contacting schools and trusts to maintain relationships and identify needs Outbound Calling: Making proactive calls to support sales and marketing campaigns Lead Generation: Identifying new business opportunities and passing qualified leads to senior sales staff Sales Administration: Preparing quotes and updating CRM systems with accurate data Relationship Building: Developing positive working relationships with customers and colleagues Team Collaboration: Supporting Internal Sales and Field Account Managers Learning & Development: Actively engaging in training and apprenticeship learning activities CANDIDATE REQUIREMENTS ESSENTIAL: Communication Skills: Clear and confident verbal and written communication Positive Attitude: Enthusiastic, proactive and willing to learn Interest In Technology: Passion for IT, technology or digital solutions Team Player: Ability to work collaboratively within a sales team Commitment to Learning: Willingness to complete a Level 3 apprenticeship programme DESIRABLE: Customer-Facing Experience: Previous experience in retail, hospitality, call centre or customer service roles Sales Exposure: Some experience in telesales, sales support or lead generation IT Awareness: Basic understanding of IT services such as cloud or cybersecurity BENEFITS Fully funded Level 3 IT Sales Apprenticeship (12 months) Structured training, mentoring and development Career progression opportunities 23 days holiday plus 8 bank holidays and birthday off Free office refreshments Cycle to work scheme Free on-site parking Shopping discount portal Employee Assistance Programme with counselling Paid volunteer time Social gatherings HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14619 Full-Time, Apprenticeship Contract Jobs, Careers and Vacancies. Find a new job and work in Skelmersdale, Lancashire, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Are you passionate about teaching and empowering individuals with the skills they need to succeed in the legal tech sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we're driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal Tech Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft 365 & Power Platform expertise. End-to-end training programme development About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As a Trainer at Nexian, you will be responsible for delivering high-quality training programs that ensure clients and internal teams have the knowledge and skills to use our digital solutions effectively. This includes software tools like Actionstep, Microsoft 365, Power Platform, and other strategic tools in our tech stack. Your role will involve designing and delivering training content, evaluating learning outcomes, and providing ongoing support to learners as they integrate new systems into their daily workflows. You will collaborate closely with project managers, technical teams, and client services to tailor training solutions to specific needs, ensuring that both individuals and teams are fully equipped to succeed in their use of our technology. Key Responsibilities: • Design, develop, and deliver engaging and comprehensive training programs for clients and internal teams. • Create customised training content based on the client's needs and technology stack. • Conduct both virtual and in-person training sessions, webinars, and workshops. • Assess learner performance and provide feedback to ensure understanding and application of training material. • Work with the implementation team to ensure training is aligned with project milestones and deliverables. • Provide ongoing support and resources to learners after training sessions to reinforce new skills. • Stay updated on industry trends, new technology features, and training methodologies to continuously improve training programs. About You: • Previous experience as a trainer or educator, with a focus on technology solutions. • Experience working in a law firm or with legal software providers is highly desirable. • Familiarity with training methodologies and tools to assess learning outcomes. • Strong communication and presentation skills, with the ability to engage and inspire learners. • Expertise in creating and delivering customised training content for various audiences. • Familiarity with legal technology tools (e.g., PMS, Case Management, Microsoft 365, Power Platform) is a plus. • Passion for education and staying at the forefront of digital learning trends. • Strong interpersonal skills and the ability to tailor training to different learning styles. At Nexian, we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems - we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. If you're ready to take the lead in shaping how modern law firms embrace legal tech, this is your opportunity to make a real impact. Join Nexian and empower clients with the confidence, skills and systems they need to thrive in a cloud-first, AI-driven future. Apply today and be part of a team that's redefining legal technology training across the UK. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 01, 2026
Full time
Are you passionate about teaching and empowering individuals with the skills they need to succeed in the legal tech sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we're driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal Tech Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft 365 & Power Platform expertise. End-to-end training programme development About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As a Trainer at Nexian, you will be responsible for delivering high-quality training programs that ensure clients and internal teams have the knowledge and skills to use our digital solutions effectively. This includes software tools like Actionstep, Microsoft 365, Power Platform, and other strategic tools in our tech stack. Your role will involve designing and delivering training content, evaluating learning outcomes, and providing ongoing support to learners as they integrate new systems into their daily workflows. You will collaborate closely with project managers, technical teams, and client services to tailor training solutions to specific needs, ensuring that both individuals and teams are fully equipped to succeed in their use of our technology. Key Responsibilities: • Design, develop, and deliver engaging and comprehensive training programs for clients and internal teams. • Create customised training content based on the client's needs and technology stack. • Conduct both virtual and in-person training sessions, webinars, and workshops. • Assess learner performance and provide feedback to ensure understanding and application of training material. • Work with the implementation team to ensure training is aligned with project milestones and deliverables. • Provide ongoing support and resources to learners after training sessions to reinforce new skills. • Stay updated on industry trends, new technology features, and training methodologies to continuously improve training programs. About You: • Previous experience as a trainer or educator, with a focus on technology solutions. • Experience working in a law firm or with legal software providers is highly desirable. • Familiarity with training methodologies and tools to assess learning outcomes. • Strong communication and presentation skills, with the ability to engage and inspire learners. • Expertise in creating and delivering customised training content for various audiences. • Familiarity with legal technology tools (e.g., PMS, Case Management, Microsoft 365, Power Platform) is a plus. • Passion for education and staying at the forefront of digital learning trends. • Strong interpersonal skills and the ability to tailor training to different learning styles. At Nexian, we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems - we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. If you're ready to take the lead in shaping how modern law firms embrace legal tech, this is your opportunity to make a real impact. Join Nexian and empower clients with the confidence, skills and systems they need to thrive in a cloud-first, AI-driven future. Apply today and be part of a team that's redefining legal technology training across the UK. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Global Compliance & Transformation - Senior Tax Manager Employer: KPMG UK Location: Manchester, M2 3AE Pay: Salary not specified. Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 24/04/2026 About this job At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG's GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. Our clients leverage KPMG's compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation. Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model. We are winning new clients and are rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway platform. This is an exciting time to be part of our GCT team at KPMG where reimagining tax is a strategic priority for our UK and Global business. We have a diverse client base, from mid-market to FTSE listed groups, from public sector to real estate to financial services. The role involves working on clients of all sizes and across a wide range of sectors. We are offering full time roles with flexible working arrangements which include, early or late starts to fit around other commitments, shorter working days etc. We would be happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest. You will also have the opportunity to develop your career in a dynamic part of the business, within a team that embraces diversity and personal development. We are actively recruiting experienced individuals across the following areas. BEPs : Help clients transform their operating model, processes, systems, data in preparation for Pillar 2 Managed Services : Provide compliance services to global clients across a range of tax, accounting, transfer pricing obligations under a managed service arrangement Technology: H elp clients leverage the right technology, tools and platforms to transform their tax function Tax Operating Model: Collaborate with clients to build and operate a leading tax function, managing tax risk, opportunities, reputation and compliance Data Management: Support client tax teams to maximise the use of data available in the organisation in order to effectively manage the Tax Function Senior Manager Data and Automation We are looking for talented Senior Managers to join us in Canada Square, London (although flexibility on location will be considered) with experience in a broad range of areas including: Deep tax compliance, automation and reporting expertise, particularly around indirect taxes, including EMEA compliance Familiarity with end-to-end finance processes (Accounts Payable, Accounts Receivable, Record-to-report) and their integration with tax Advising on appropriate tax technology to support compliance and reporting processes Deep tax technology implementation experience, including requirements gathering from a tax, IT & User Interface perspective, and creating and reviewing design documentation Tax transformation experience, including tax governance, process design and improvement Project management Client and engagement management In addition to these key areas, other desirable but not essential skills include: Data, data bases, data transmission and data transformation including an understanding of structured query language (SQL) Analysing large volumes of data Designing cloud-based practical applications from a tax perspective Acting as a functionality translator, being the primary liaison between technology teams and tax teams Roles & Responsibilities: Leading and managing the overall delivery of tax transformation and technology projects, often as part of a wider finance transformation program Helping clients to design, build and deploy automation solutions which are designed for Tax Supporting our clients in designing systems which address tax requirements in different countries in the optimal way Working together with Tax Transformation and GCT colleagues as well as other teams in KPMG such as Consulting Helping clients develop robust global governance and control frameworks Develop our service offerings and service delivery models Establishing and maintaining strong client relationships with our clients Performance manage managers and assistant managers and oversee the output from offshore resource in order to deliver client projects; Identify opportunities to provide additional services that the client may need and liaise with subject specialists Coaching and technical support for other team members Follow KPMG best practice and policy. Knowledge and Experience: A t senior manager level you will be proactive, curious, committed and invested in self development and learning. You will demonstrate resilience, accountability, flexibility, be experienced in leading others, managing significant size engagements and client relationships, driving results and managing risk. Across GCT we would welcome applications from those qualified by experience, as well as ATT / CTA / ACA or equivalent qualifications. Project Management qualifications along with specific transformation skills (e.g. Lean Six Sigma) are also welcome. Further skills and experience are outlined below: Awareness of technology and automation to drive efficiency, risk management and value Experience in process, risk and controls design Excellent interpersonal skills with strong oral and written communication skills. Communicates with impact, in a way that is open, honest, consistent and clear; Takes personal responsibility and accountability for own work. Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work; Analyses problems, identifies core issues, investigates, evaluates and integrates information; Builds the reputation of KPMG through the quality of work, knowledge and experience Awareness or experience of tax and accounting compliance processes (e.g. Direct/Indirect tax returns, statutory accounting). Proud member of the Disability Confident employer scheme
Apr 30, 2026
Full time
Global Compliance & Transformation - Senior Tax Manager Employer: KPMG UK Location: Manchester, M2 3AE Pay: Salary not specified. Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 24/04/2026 About this job At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG's GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. Our clients leverage KPMG's compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation. Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model. We are winning new clients and are rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway platform. This is an exciting time to be part of our GCT team at KPMG where reimagining tax is a strategic priority for our UK and Global business. We have a diverse client base, from mid-market to FTSE listed groups, from public sector to real estate to financial services. The role involves working on clients of all sizes and across a wide range of sectors. We are offering full time roles with flexible working arrangements which include, early or late starts to fit around other commitments, shorter working days etc. We would be happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest. You will also have the opportunity to develop your career in a dynamic part of the business, within a team that embraces diversity and personal development. We are actively recruiting experienced individuals across the following areas. BEPs : Help clients transform their operating model, processes, systems, data in preparation for Pillar 2 Managed Services : Provide compliance services to global clients across a range of tax, accounting, transfer pricing obligations under a managed service arrangement Technology: H elp clients leverage the right technology, tools and platforms to transform their tax function Tax Operating Model: Collaborate with clients to build and operate a leading tax function, managing tax risk, opportunities, reputation and compliance Data Management: Support client tax teams to maximise the use of data available in the organisation in order to effectively manage the Tax Function Senior Manager Data and Automation We are looking for talented Senior Managers to join us in Canada Square, London (although flexibility on location will be considered) with experience in a broad range of areas including: Deep tax compliance, automation and reporting expertise, particularly around indirect taxes, including EMEA compliance Familiarity with end-to-end finance processes (Accounts Payable, Accounts Receivable, Record-to-report) and their integration with tax Advising on appropriate tax technology to support compliance and reporting processes Deep tax technology implementation experience, including requirements gathering from a tax, IT & User Interface perspective, and creating and reviewing design documentation Tax transformation experience, including tax governance, process design and improvement Project management Client and engagement management In addition to these key areas, other desirable but not essential skills include: Data, data bases, data transmission and data transformation including an understanding of structured query language (SQL) Analysing large volumes of data Designing cloud-based practical applications from a tax perspective Acting as a functionality translator, being the primary liaison between technology teams and tax teams Roles & Responsibilities: Leading and managing the overall delivery of tax transformation and technology projects, often as part of a wider finance transformation program Helping clients to design, build and deploy automation solutions which are designed for Tax Supporting our clients in designing systems which address tax requirements in different countries in the optimal way Working together with Tax Transformation and GCT colleagues as well as other teams in KPMG such as Consulting Helping clients develop robust global governance and control frameworks Develop our service offerings and service delivery models Establishing and maintaining strong client relationships with our clients Performance manage managers and assistant managers and oversee the output from offshore resource in order to deliver client projects; Identify opportunities to provide additional services that the client may need and liaise with subject specialists Coaching and technical support for other team members Follow KPMG best practice and policy. Knowledge and Experience: A t senior manager level you will be proactive, curious, committed and invested in self development and learning. You will demonstrate resilience, accountability, flexibility, be experienced in leading others, managing significant size engagements and client relationships, driving results and managing risk. Across GCT we would welcome applications from those qualified by experience, as well as ATT / CTA / ACA or equivalent qualifications. Project Management qualifications along with specific transformation skills (e.g. Lean Six Sigma) are also welcome. Further skills and experience are outlined below: Awareness of technology and automation to drive efficiency, risk management and value Experience in process, risk and controls design Excellent interpersonal skills with strong oral and written communication skills. Communicates with impact, in a way that is open, honest, consistent and clear; Takes personal responsibility and accountability for own work. Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work; Analyses problems, identifies core issues, investigates, evaluates and integrates information; Builds the reputation of KPMG through the quality of work, knowledge and experience Awareness or experience of tax and accounting compliance processes (e.g. Direct/Indirect tax returns, statutory accounting). Proud member of the Disability Confident employer scheme
Job Description Role: Management Consulting Manager, Corporate Banking Location: London Mobility: Up to 100% Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We are looking for an experienced Consulting Manager with experience of delivering consulting projects, transformation, change and technology within Corporate Banking. You should ideally come from a background within management consulting, advisory or strategy. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO As a Team Accenture's Capital Markets practice sits within the Financial Services industry segment, working with leading global firms across Investment Banking, Asset / Investment Managers, Wealth Managers, Exchanges, Data Providers, Custodians and Clearing Houses. Technology innovation, market disruption, data-led transformation and enterprise modernization are trends that are having a significant impact on the business and operational models of our clients. Accenture's unique position, at the intersection of business and technology, means that more and more industry participants are turning to us for help with their most important strategic investments. The scale of our capabilities and client engagements, and the way we collaborate with the ecosystem, operate, and deliver value provides an unparalleled opportunity for you to grow and advance. There will never be a typical day at Accenture, but that's why people love it here. Based on your experience and area of interest, you may work on projects in key areas such as: Data and Advanced Artificial Intelligence Cloud & Modern Technology Intelligent Operations Design and Process Automation Trading, Portfolio and Risk Management Platforms Exchanges & Market Infrastructure Business Restructuring and Operating Model Design Regulatory Change, Compliance and Resilience Change Management, Business Analysis and Process Engineering You will collaborate with colleagues from across Accenture in Technology, Operations and other parts of our Financial Services business to bring industry leading solutions to the largest banks and capital markets industry organisations globally. As a Management Consultant in Capital Markets - Strategy & Consulting you will Lead delivery of complex consulting engagements across Corporate Banking clients Own workstreams or full engagements covering Lending, Trade Finance, and Payments transformations Translate business and regulatory requirements into actionable operating model or technology solutions Act as a trusted advisor to senior client stakeholders across Corporate Banking functions Lead, coach, and develop teams of consultantsEnsure delivery excellence across scope, timeline, quality, and commercial outcomes Contribute to sales activity, proposals, and practice development We are looking for the following skills & experience 5+ years' experience in consulting or Corporate Banking transformation roles Strong understanding of Corporate Banking products, operating models, and credit lifecycle Experience delivering regulatory change, platform modernisation, or operational efficiency initiatives Proven people leadership, coaching, and quality assurance experience Excellent stakeholder management and communication skills Ability to manage delivery across multiple workstreams Set yourself apart Deep expertise in one or more Corporate Banking domains (Lending, Trade Finance, or Payments) Experience shaping proposals or go-to-market initiatives Clear point of view on banking digitisation, payments innovation, and regulatory change Strong leadership presence and credibility with senior stakeholders What's in it for you At Accenture in addition to a highly competitive salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 775,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Apr 30, 2026
Full time
Job Description Role: Management Consulting Manager, Corporate Banking Location: London Mobility: Up to 100% Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We are looking for an experienced Consulting Manager with experience of delivering consulting projects, transformation, change and technology within Corporate Banking. You should ideally come from a background within management consulting, advisory or strategy. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO As a Team Accenture's Capital Markets practice sits within the Financial Services industry segment, working with leading global firms across Investment Banking, Asset / Investment Managers, Wealth Managers, Exchanges, Data Providers, Custodians and Clearing Houses. Technology innovation, market disruption, data-led transformation and enterprise modernization are trends that are having a significant impact on the business and operational models of our clients. Accenture's unique position, at the intersection of business and technology, means that more and more industry participants are turning to us for help with their most important strategic investments. The scale of our capabilities and client engagements, and the way we collaborate with the ecosystem, operate, and deliver value provides an unparalleled opportunity for you to grow and advance. There will never be a typical day at Accenture, but that's why people love it here. Based on your experience and area of interest, you may work on projects in key areas such as: Data and Advanced Artificial Intelligence Cloud & Modern Technology Intelligent Operations Design and Process Automation Trading, Portfolio and Risk Management Platforms Exchanges & Market Infrastructure Business Restructuring and Operating Model Design Regulatory Change, Compliance and Resilience Change Management, Business Analysis and Process Engineering You will collaborate with colleagues from across Accenture in Technology, Operations and other parts of our Financial Services business to bring industry leading solutions to the largest banks and capital markets industry organisations globally. As a Management Consultant in Capital Markets - Strategy & Consulting you will Lead delivery of complex consulting engagements across Corporate Banking clients Own workstreams or full engagements covering Lending, Trade Finance, and Payments transformations Translate business and regulatory requirements into actionable operating model or technology solutions Act as a trusted advisor to senior client stakeholders across Corporate Banking functions Lead, coach, and develop teams of consultantsEnsure delivery excellence across scope, timeline, quality, and commercial outcomes Contribute to sales activity, proposals, and practice development We are looking for the following skills & experience 5+ years' experience in consulting or Corporate Banking transformation roles Strong understanding of Corporate Banking products, operating models, and credit lifecycle Experience delivering regulatory change, platform modernisation, or operational efficiency initiatives Proven people leadership, coaching, and quality assurance experience Excellent stakeholder management and communication skills Ability to manage delivery across multiple workstreams Set yourself apart Deep expertise in one or more Corporate Banking domains (Lending, Trade Finance, or Payments) Experience shaping proposals or go-to-market initiatives Clear point of view on banking digitisation, payments innovation, and regulatory change Strong leadership presence and credibility with senior stakeholders What's in it for you At Accenture in addition to a highly competitive salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 775,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Our Accounting and Outsourcing team works to support our clients to better run their finance functions, understand their financial position and performance, and to ensure they are compliant with changing accounting and tax legislation. With the relentless pace of technology change we advise clients in areas such as process and digitalisation, business performance and financial reporting, while building enduring relationships that positions Forvis Mazars as a trusted adviser. Our successful team of more than 250 professionals is growing across all areas including cloud accounting, payroll, financial reporting and company secretarial. The SME Outsourcing & Accounting team is a specialist team dedicated to deliver outstanding client service to entrepreneurial and growth-oriented SME businesses, who value the delivery of excellent accounting and tax compliance and advisory solutions to support them on their growth journey. What You'll Do: (Based on Roles & Responsibilities Reviewing and approving corporation tax computations and tax accounting Building client relationships with our portfolio of SME businesses Being the corporation tax lead for the department, acting as the conduit between the national tax team and the SME team, including training, feedback and upskilling of the wider team Proactively talking to clients about tax opportunities which may be relevant to them, and working with the Partners, and the wider tax team to deliver on such work. What You'll Bring: Extensive experience of working with a portfolio of clients to deliver on annual corporation tax reporting requirements ATT (or equivalent) qualification Demonstrate broad and strong technical tax knowledge and experience Experience of identifying opportunities for business development on tax clients (and ideally across other service lines). What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Various - This role can be based in our Birmingham Office , our Edinburgh Office , our Glasgow Office , our Leeds Office , our Leicester Office ,our Manchester Office or our Nottingham Office Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Apr 30, 2026
Full time
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Our Accounting and Outsourcing team works to support our clients to better run their finance functions, understand their financial position and performance, and to ensure they are compliant with changing accounting and tax legislation. With the relentless pace of technology change we advise clients in areas such as process and digitalisation, business performance and financial reporting, while building enduring relationships that positions Forvis Mazars as a trusted adviser. Our successful team of more than 250 professionals is growing across all areas including cloud accounting, payroll, financial reporting and company secretarial. The SME Outsourcing & Accounting team is a specialist team dedicated to deliver outstanding client service to entrepreneurial and growth-oriented SME businesses, who value the delivery of excellent accounting and tax compliance and advisory solutions to support them on their growth journey. What You'll Do: (Based on Roles & Responsibilities Reviewing and approving corporation tax computations and tax accounting Building client relationships with our portfolio of SME businesses Being the corporation tax lead for the department, acting as the conduit between the national tax team and the SME team, including training, feedback and upskilling of the wider team Proactively talking to clients about tax opportunities which may be relevant to them, and working with the Partners, and the wider tax team to deliver on such work. What You'll Bring: Extensive experience of working with a portfolio of clients to deliver on annual corporation tax reporting requirements ATT (or equivalent) qualification Demonstrate broad and strong technical tax knowledge and experience Experience of identifying opportunities for business development on tax clients (and ideally across other service lines). What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Various - This role can be based in our Birmingham Office , our Edinburgh Office , our Glasgow Office , our Leeds Office , our Leicester Office ,our Manchester Office or our Nottingham Office Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Technical Trainer will design, deliver, and support high quality technical training for Managed Services colleagues, ensuring they have the skills, knowledge, and confidence to deliver exceptional service to our customers. The role will focus on onboarding new technical colleagues, developing ongoing capability across core technologies, and maintaining up to date training materials aligned to Node4's products, services, and tooling. This role works closely with technical subject matter experts, team leaders, and the L&D function to provide structured learning pathways, internal technical workshops, and practical hands on training that supports role readiness and career progression. You will also support the ongoing development of Service Desk agents, preparing and enabling them to progress into apprenticeship pathways that lead to Network, Cloud, Data and SecOps roles. Responsibilities Technical Training Delivery Deliver high quality technical training sessions both virtually and in person. Facilitate onboarding modules for new technical colleagues, ensuring a strong early experience. Deliver refresher training, product updates, and service specific workshops Training Design & Development Develop and maintain technical training content, including guides, labs, demos, videos, and LMS modules. Create role specific learning pathways aligned to Managed Services requirements. Work with SMEs to ensure accuracy and relevance of all materials. Technical Capability Support Support Colleagues aiming for technical certifications through coaching, preparation, and practice labs Monitor technical skills gaps and recommend training interventions. Maintain training documentation and technical knowledge base content where required. Training Coordination & Evaluation Track attendance, completion rates, and capability outcomes. Gather feedback and continuously improve training delivery Support the L&D team with LMS updates, enrolments and digital content uploads Cross Team Collaboration Work with Managed Services leadership to understand capability requirements. Partner with L&D to align technical training with wider development initiatives Support wider organisational training as needed (e.g., induction, internal workshops). Build strong working relationships with technical SMEs, department leads, and People & Performance colleagues. Required Skills & Qualifications Essential Strong technical knowledge within a managed services or IT operations environment. Experience delivering technical training, coaching, or mentoring. Ability to explain complex topics clearly and simply. Excellent communication and presentation skills. Confident using digital learning tools and platforms. Passion for developing others and improving capability. Interest in technology and supporting technical development. Strong attention to detail with the ability to manage data, records and reporting accurately. A proactive, positive approach with a focus on service delivery and stakeholder support. Desirable Microsoft certifications (e.g., AZ-900, MS-900, AZ-104) ITIL Foundation or Practitioner Experience designing e learning or digital content. Experience building lab environments or simulations. Experience with LMS platforms. Demonstrates a genuine interest in AI and automation, with a willingness to explore how emerging technologies can improve efficiency and ways of working. Experience coaching early career or Service Desk talent into technical specialisms (e.g., through apprenticeships or structured progression programmes). Behaviours & Expectations The Learning & Development Coordinator is expected to demonstrate behaviours that support Node4's learning culture and L&D team values: Learning Mindset Demonstrates curiosity about technology, people development, and continuous improvement. Actively seeks feedback and uses it to improve processes and personal performance. Collaboration & Communication Builds positive relationships across teams and communicates clearly and respectfully. Works collaboratively with technical SMEs, managers, and colleagues to deliver seamless training experiences. Proactivity & Initiative Spots opportunities to improve training processes or content and offers solutions. Stays one step ahead in planning, anticipating needs and preparing accordingly. Reliability & Accountability Manages workload effectively and meets deadlines consistently. Takes pride in maintaining accurate training records, data, and LMS quality. Professionalism & Integrity Handles sensitive information with discretion. Acts as a role model for positive learning behaviours and professional conduct. What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY
Apr 30, 2026
Full time
Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Technical Trainer will design, deliver, and support high quality technical training for Managed Services colleagues, ensuring they have the skills, knowledge, and confidence to deliver exceptional service to our customers. The role will focus on onboarding new technical colleagues, developing ongoing capability across core technologies, and maintaining up to date training materials aligned to Node4's products, services, and tooling. This role works closely with technical subject matter experts, team leaders, and the L&D function to provide structured learning pathways, internal technical workshops, and practical hands on training that supports role readiness and career progression. You will also support the ongoing development of Service Desk agents, preparing and enabling them to progress into apprenticeship pathways that lead to Network, Cloud, Data and SecOps roles. Responsibilities Technical Training Delivery Deliver high quality technical training sessions both virtually and in person. Facilitate onboarding modules for new technical colleagues, ensuring a strong early experience. Deliver refresher training, product updates, and service specific workshops Training Design & Development Develop and maintain technical training content, including guides, labs, demos, videos, and LMS modules. Create role specific learning pathways aligned to Managed Services requirements. Work with SMEs to ensure accuracy and relevance of all materials. Technical Capability Support Support Colleagues aiming for technical certifications through coaching, preparation, and practice labs Monitor technical skills gaps and recommend training interventions. Maintain training documentation and technical knowledge base content where required. Training Coordination & Evaluation Track attendance, completion rates, and capability outcomes. Gather feedback and continuously improve training delivery Support the L&D team with LMS updates, enrolments and digital content uploads Cross Team Collaboration Work with Managed Services leadership to understand capability requirements. Partner with L&D to align technical training with wider development initiatives Support wider organisational training as needed (e.g., induction, internal workshops). Build strong working relationships with technical SMEs, department leads, and People & Performance colleagues. Required Skills & Qualifications Essential Strong technical knowledge within a managed services or IT operations environment. Experience delivering technical training, coaching, or mentoring. Ability to explain complex topics clearly and simply. Excellent communication and presentation skills. Confident using digital learning tools and platforms. Passion for developing others and improving capability. Interest in technology and supporting technical development. Strong attention to detail with the ability to manage data, records and reporting accurately. A proactive, positive approach with a focus on service delivery and stakeholder support. Desirable Microsoft certifications (e.g., AZ-900, MS-900, AZ-104) ITIL Foundation or Practitioner Experience designing e learning or digital content. Experience building lab environments or simulations. Experience with LMS platforms. Demonstrates a genuine interest in AI and automation, with a willingness to explore how emerging technologies can improve efficiency and ways of working. Experience coaching early career or Service Desk talent into technical specialisms (e.g., through apprenticeships or structured progression programmes). Behaviours & Expectations The Learning & Development Coordinator is expected to demonstrate behaviours that support Node4's learning culture and L&D team values: Learning Mindset Demonstrates curiosity about technology, people development, and continuous improvement. Actively seeks feedback and uses it to improve processes and personal performance. Collaboration & Communication Builds positive relationships across teams and communicates clearly and respectfully. Works collaboratively with technical SMEs, managers, and colleagues to deliver seamless training experiences. Proactivity & Initiative Spots opportunities to improve training processes or content and offers solutions. Stays one step ahead in planning, anticipating needs and preparing accordingly. Reliability & Accountability Manages workload effectively and meets deadlines consistently. Takes pride in maintaining accurate training records, data, and LMS quality. Professionalism & Integrity Handles sensitive information with discretion. Acts as a role model for positive learning behaviours and professional conduct. What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are now looking for a Multimedia Technology Product Manager , who will hold a critical leadership role responsible for the operational excellence, maintenance, and technical roadmap of all global multimedia platforms and delivery systems. You will provide direct managerial oversight for the Studio Manager, the team of Multimedia Developers, and the team of Multimedia Support Analysts, ensuring high performance, global service consistency, and technical stability across all multimedia technology domains. About the Role: Own the maintenance roadmap and operational stability strategy for all multimedia products and features, ensuring technology reliability and performance. Serve as the escalation point for complex production issues across content delivery networks, video encoding/transcoding, Media Asset Management (MAM) systems, and digital archives. Lead the prioritisation and delivery of platform upgrades and security patching across the entire technology stack. Conduct regular platform audits and capacity planning to proactively address potential bottlenecks affecting delivery. Manage the technical product backlog, leading the agile development process focused on platform remediation and stability. Work in direct partnership with the Business Product Owner to align maintenance priorities, technical investment, and platform stabilization efforts with overall business goals. Translate operational needs and required compliance updates into clear, actionable requirements and user stories for the developer team. Monitor key operational performance indicators (KPIs) such as platform uptime, incident response time, and content delivery latency. Team leadership and management, including the Studio Manager, Multimedia Developer team and Multimedia Support Analysts. About You: Strong experience in product management or technical leadership, with focus on the operations, maintenance, or platform engineering of large-scale digital media systems. Deep technical expertise across the multimedia delivery chain: encoding, packaging, delivery and cloud infrastructure. Extensive knowledge of Media Asset Management (MAM) systems, large-scale storage, and professional studio technology/broadcast infrastructure. Proven track record of managing technical teams, including managing managers and leading globally distributed development and support functions. Exceptional verbal and written communication skills, required for executive reporting and global incident communications. Strong commercial acumen and demonstrable experience managing large operational budgets, vendor contracts, and license agreements. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Friday 8th May 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Apr 30, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are now looking for a Multimedia Technology Product Manager , who will hold a critical leadership role responsible for the operational excellence, maintenance, and technical roadmap of all global multimedia platforms and delivery systems. You will provide direct managerial oversight for the Studio Manager, the team of Multimedia Developers, and the team of Multimedia Support Analysts, ensuring high performance, global service consistency, and technical stability across all multimedia technology domains. About the Role: Own the maintenance roadmap and operational stability strategy for all multimedia products and features, ensuring technology reliability and performance. Serve as the escalation point for complex production issues across content delivery networks, video encoding/transcoding, Media Asset Management (MAM) systems, and digital archives. Lead the prioritisation and delivery of platform upgrades and security patching across the entire technology stack. Conduct regular platform audits and capacity planning to proactively address potential bottlenecks affecting delivery. Manage the technical product backlog, leading the agile development process focused on platform remediation and stability. Work in direct partnership with the Business Product Owner to align maintenance priorities, technical investment, and platform stabilization efforts with overall business goals. Translate operational needs and required compliance updates into clear, actionable requirements and user stories for the developer team. Monitor key operational performance indicators (KPIs) such as platform uptime, incident response time, and content delivery latency. Team leadership and management, including the Studio Manager, Multimedia Developer team and Multimedia Support Analysts. About You: Strong experience in product management or technical leadership, with focus on the operations, maintenance, or platform engineering of large-scale digital media systems. Deep technical expertise across the multimedia delivery chain: encoding, packaging, delivery and cloud infrastructure. Extensive knowledge of Media Asset Management (MAM) systems, large-scale storage, and professional studio technology/broadcast infrastructure. Proven track record of managing technical teams, including managing managers and leading globally distributed development and support functions. Exceptional verbal and written communication skills, required for executive reporting and global incident communications. Strong commercial acumen and demonstrable experience managing large operational budgets, vendor contracts, and license agreements. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Friday 8th May 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Apr 30, 2026
Full time
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Apr 30, 2026
Full time
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Job Description: Infrastructure Engineer - We are looking for an experienced Infrastructure engineer to join this public sector organisation to deliver specialist 3rd/4th line support for key technologies including databases, storage, applications, backup and the wider server estate. You will also be required to support the implementation and design of new applications, infrastructure and database solutions. Proactively monitoring overall system performance and technical feedback into the Architectural team is also a key element. Tasks and Responsibilities Technical Support: Ensure availability and performance of infrastructure, applications, platforms, and databases, including data centres, storage, Servers, and backups. Confidentiality and Security: Maintain the confidentiality, security, and integrity of the infrastructure. Incident Management: Facilitate incident, configuration, availability, capacity, continuity, and release management. Strategic Support: Assist the DDaT Infrastructure Manager with strategic direction and contribute to Roadmaps and Technical Strategy. Skills and Experience Microsoft certified qualification Demonstrable significant experience in a 3rd/4th line infrastructure support role VMWare Products configuration and performance management Backup technology configuration and performance management Working with the Architect team to design and configure on-prem and cloud-based solutions for both infrastructure and applications Experience of supporting server deployments activities through a development, design, test and implementation life cycle Enterprise storage solutions such as Dell Isilon or similar Significant demonstrable experience of operating at a 3rd/4th line role in an IT environment ITIL for incident, problem and change management In depth knowledge of Microsoft Server PowerShell Scripting In-depth knowledge of M365 Exchange Online, Teams and Intune Virtualisation technologies such as Citrix or similar £53688/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Apr 30, 2026
Full time
Job Description: Infrastructure Engineer - We are looking for an experienced Infrastructure engineer to join this public sector organisation to deliver specialist 3rd/4th line support for key technologies including databases, storage, applications, backup and the wider server estate. You will also be required to support the implementation and design of new applications, infrastructure and database solutions. Proactively monitoring overall system performance and technical feedback into the Architectural team is also a key element. Tasks and Responsibilities Technical Support: Ensure availability and performance of infrastructure, applications, platforms, and databases, including data centres, storage, Servers, and backups. Confidentiality and Security: Maintain the confidentiality, security, and integrity of the infrastructure. Incident Management: Facilitate incident, configuration, availability, capacity, continuity, and release management. Strategic Support: Assist the DDaT Infrastructure Manager with strategic direction and contribute to Roadmaps and Technical Strategy. Skills and Experience Microsoft certified qualification Demonstrable significant experience in a 3rd/4th line infrastructure support role VMWare Products configuration and performance management Backup technology configuration and performance management Working with the Architect team to design and configure on-prem and cloud-based solutions for both infrastructure and applications Experience of supporting server deployments activities through a development, design, test and implementation life cycle Enterprise storage solutions such as Dell Isilon or similar Significant demonstrable experience of operating at a 3rd/4th line role in an IT environment ITIL for incident, problem and change management In depth knowledge of Microsoft Server PowerShell Scripting In-depth knowledge of M365 Exchange Online, Teams and Intune Virtualisation technologies such as Citrix or similar £53688/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. The Director of Product Analytics leads Pipedrive's global product analytics function, transforming data into actionable insights that accelerate growth and optimize the performance of the website and product offerings. This role partners deeply with our Product teams to understand customer behavior, pain points and optimisation opportunities, enabling prioritisation of the most impactful enhancements for our customers, and driving the experimentation programme to measure and understand their impact. Your new adventure: Lead and grow a high-performing Product Analytics team focused on behavioral analysis, experimentation, and product data science Define and evolve a global product measurement strategy, ensuring key metrics align product development with business growth and customer retention Build and maintain a unified behavioral analytics framework to map the customer journey-from first website interaction to product adoption and renewal Partner with Product, Engineering, and Marketing to inform roadmaps and connect acquisition channels with in-product behavior Own and scale the experimentation framework, promoting rigorous A/B testing and a strong culture of learning and iteration Turn complex behavioral data into clear insights, dashboards, and narratives that highlight user value and friction points for stakeholders Enable data-informed decision-making by expanding self-service analytics tools and supporting Product Managers with training and guidance Explore and implement AI-driven solutions to improve efficiency, enhance self-serve analytics, and support innovation Does this sound like you? 10+ years in analytics, including at least 5 years leading Product Analytics or Product Data Science functions in a SaaS or digital-first company Experience building, managing, and scaling analytics teams (ideally 10+ people) in a high-growth, global environment Strong understanding of user behavior analysis, retention, and product-led growth principles Advanced proficiency in SQL and data visualization tools (e.g., Tableau), along with experience in behavioral analytics and experimentation platforms (e.g., Amplitude, Optimizely) Experience designing and analyzing A/B and multivariate tests, with a solid understanding of statistical significance and experimental rigor Ability to translate complex data into clear insights and recommendations that influence senior stakeholders, including VP and executive levels Experience applying machine learning or predictive modeling to product use cases (e.g., churn prediction) Strong understanding of SaaS metrics (e.g., LTV/CAC) and how product engagement impacts business performance Why Pipedrive: People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other-no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change We've got you - Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave-because we take care of ourselves and our people Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment. Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship.
Apr 30, 2026
Full time
We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. The Director of Product Analytics leads Pipedrive's global product analytics function, transforming data into actionable insights that accelerate growth and optimize the performance of the website and product offerings. This role partners deeply with our Product teams to understand customer behavior, pain points and optimisation opportunities, enabling prioritisation of the most impactful enhancements for our customers, and driving the experimentation programme to measure and understand their impact. Your new adventure: Lead and grow a high-performing Product Analytics team focused on behavioral analysis, experimentation, and product data science Define and evolve a global product measurement strategy, ensuring key metrics align product development with business growth and customer retention Build and maintain a unified behavioral analytics framework to map the customer journey-from first website interaction to product adoption and renewal Partner with Product, Engineering, and Marketing to inform roadmaps and connect acquisition channels with in-product behavior Own and scale the experimentation framework, promoting rigorous A/B testing and a strong culture of learning and iteration Turn complex behavioral data into clear insights, dashboards, and narratives that highlight user value and friction points for stakeholders Enable data-informed decision-making by expanding self-service analytics tools and supporting Product Managers with training and guidance Explore and implement AI-driven solutions to improve efficiency, enhance self-serve analytics, and support innovation Does this sound like you? 10+ years in analytics, including at least 5 years leading Product Analytics or Product Data Science functions in a SaaS or digital-first company Experience building, managing, and scaling analytics teams (ideally 10+ people) in a high-growth, global environment Strong understanding of user behavior analysis, retention, and product-led growth principles Advanced proficiency in SQL and data visualization tools (e.g., Tableau), along with experience in behavioral analytics and experimentation platforms (e.g., Amplitude, Optimizely) Experience designing and analyzing A/B and multivariate tests, with a solid understanding of statistical significance and experimental rigor Ability to translate complex data into clear insights and recommendations that influence senior stakeholders, including VP and executive levels Experience applying machine learning or predictive modeling to product use cases (e.g., churn prediction) Strong understanding of SaaS metrics (e.g., LTV/CAC) and how product engagement impacts business performance Why Pipedrive: People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other-no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change We've got you - Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave-because we take care of ourselves and our people Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment. Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship.
Managing Consultant/ Senior Manager- IT Merges & Acquisitions At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT-oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Performance (ITP) team is part of the growing Business Technology practice. We are structured across three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are seeking an experienced and dedicated IT M&A Senior Manager to support the continued development and growth of our fast paced and forward-thinking team. The ideal candidate will have extensive expertise that includes IT due diligence, deal closure, and Day 2 transformation to ensure successful mergers, acquisitions, and divestitures. You will support transactions across all industry sectors and all aspects of the Technology Strategy, Cost & Value, Digital and Transformation agenda. The responsibilities of the Senior Manager role in IT M&A typically includes the following: Developing our IT M&A offer and building capability within the ITP team, supporting market unit teams to have M&A conversations and developing winning proposals for their clients. Driving complex technology assessments of IT infrastructure, enterprise applications, cybersecurity posture, cloud environments, and digital platforms to uncover risks, quantify technical debt, and identify integration or separation challenges that could materially affect deal value. Leading and delivering post-merger integration strategies including harmonising IT operating models, consolidating ERP and core systems, planning cloud migrations, and designing digital transformation roadmaps that accelerate synergy capture and enable scalable growth. Leading tech carve-out and separation planning incl. defining Transitional Service Agreements (TSAs), orchestrating data migration strategies, and ensuring compliance with regulatory and security requirements while maintaining business continuity during divestitures. Providing leadership on emerging technologies and digital capabilities: AI, advanced analytics, cybersecurity and cloud-native architectures - evaluating scalability, interoperability, and alignment with the client's investment thesis and long term digital strategy. Advising clients on translating complex technical findings into actionable commercial insights, quantifying IT related costs and risks, and supporting negotiation strategies to maximise deal value and minimise execution risk. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior Manager level candidates who can demonstrate the following: Evidence of leading delivery of IT M&A engagements, driving positive outcomes and developing opportunities to deliver follow on work. Evidence of specialism in IT M&A including IT due diligence, integration and separation planning, and technology assessments for complex, high value transactions. Evidence of deep technical and strategic expertise, including enterprise IT architecture, cloud platforms (AWS, Azure, GCP), cybersecurity frameworks, ERP systems (SAP, Oracle), and emerging technologies - combined with the ability to translate technical complexity into actionable commercial insights for clients. Evidence of managing teams, including multiple workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Demonstrated ability to quantify and optimise technology related deal value, including cost modelling, synergy identification, risk mitigation, and aligning technology strategies with business priorities to maximise transaction success. Currently working in a major consulting firm, and/or in industry with a consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Business development - utilising a combination of the organisation's broader pre existing relationships, company relationships and your own network, you'll be generating c.£1m of consulting revenues. WHAT YOU'LL LOVE ABOUT WORKING HERE? You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Apr 29, 2026
Full time
Managing Consultant/ Senior Manager- IT Merges & Acquisitions At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT-oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Performance (ITP) team is part of the growing Business Technology practice. We are structured across three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are seeking an experienced and dedicated IT M&A Senior Manager to support the continued development and growth of our fast paced and forward-thinking team. The ideal candidate will have extensive expertise that includes IT due diligence, deal closure, and Day 2 transformation to ensure successful mergers, acquisitions, and divestitures. You will support transactions across all industry sectors and all aspects of the Technology Strategy, Cost & Value, Digital and Transformation agenda. The responsibilities of the Senior Manager role in IT M&A typically includes the following: Developing our IT M&A offer and building capability within the ITP team, supporting market unit teams to have M&A conversations and developing winning proposals for their clients. Driving complex technology assessments of IT infrastructure, enterprise applications, cybersecurity posture, cloud environments, and digital platforms to uncover risks, quantify technical debt, and identify integration or separation challenges that could materially affect deal value. Leading and delivering post-merger integration strategies including harmonising IT operating models, consolidating ERP and core systems, planning cloud migrations, and designing digital transformation roadmaps that accelerate synergy capture and enable scalable growth. Leading tech carve-out and separation planning incl. defining Transitional Service Agreements (TSAs), orchestrating data migration strategies, and ensuring compliance with regulatory and security requirements while maintaining business continuity during divestitures. Providing leadership on emerging technologies and digital capabilities: AI, advanced analytics, cybersecurity and cloud-native architectures - evaluating scalability, interoperability, and alignment with the client's investment thesis and long term digital strategy. Advising clients on translating complex technical findings into actionable commercial insights, quantifying IT related costs and risks, and supporting negotiation strategies to maximise deal value and minimise execution risk. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior Manager level candidates who can demonstrate the following: Evidence of leading delivery of IT M&A engagements, driving positive outcomes and developing opportunities to deliver follow on work. Evidence of specialism in IT M&A including IT due diligence, integration and separation planning, and technology assessments for complex, high value transactions. Evidence of deep technical and strategic expertise, including enterprise IT architecture, cloud platforms (AWS, Azure, GCP), cybersecurity frameworks, ERP systems (SAP, Oracle), and emerging technologies - combined with the ability to translate technical complexity into actionable commercial insights for clients. Evidence of managing teams, including multiple workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Demonstrated ability to quantify and optimise technology related deal value, including cost modelling, synergy identification, risk mitigation, and aligning technology strategies with business priorities to maximise transaction success. Currently working in a major consulting firm, and/or in industry with a consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Business development - utilising a combination of the organisation's broader pre existing relationships, company relationships and your own network, you'll be generating c.£1m of consulting revenues. WHAT YOU'LL LOVE ABOUT WORKING HERE? You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, SONG, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Accenture's Payments Practice is a global functional network of more than 14,000 people who work across multiple industries, delivering end-to-end industry solutions that help our clients transform their payments business. Our payments practitioners serve not only our financial services clients (e.g., banks, insurers, wealth and asset managers, capital markets) but also businesses in other industries (e.g., airlines and travel, automotive, communications & media, technology platform providers, retail, utilities, and government sectors). If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: The latest industry innovations in payments from, Digital Wallets through to GenAI Skills in the latest technologies that support E2E payments such as cloud & advanced analytics How changes in the way that we live and spend our money impact on things like fraud trends How to deliver innovative solution to tight timelines, working as part of a team in a project delivery capacity How to build and develop your own brand and career within Accenture How to manage some of the most complex and large-scale transformational payments projects. In this role you will: Advise clients on optimizing payment systems, processes, and strategies utilizing skills and experience across digital payments, payment operations, technology implementation, and data analytics Work with cutting-edge payment technologies and platforms to modernize payment infrastructures and enhance transaction efficiency Understand and solve complex challenges and present solutions to stakeholders across the payments ecosystem Be adaptable and solution-agnostic as you work with diverse client requirements and as payment technologies and regulations evolve rapidly Have the opportunity to work for global clients with opportunities to travel Write thought leadership pieces on payment industry trends and innovations Support in development of sales proposals and payment transformation offerings Contribute payments SME knowledge across merchant acquiring, payment processing, digital wallets, and emerging payment methods Contribute to the Payments practice community and build a network across the organization & clients. We are looking for experience in the following skills: Experience working in card payments, specifically in card issuing and acquiring, within a bank, payment service provider (PSP), fintech, card network, or consultancy Deep understanding of card scheme operations and domestic card networks Strong knowledge of acquiring processes, such as merchant onboarding, interchange and scheme fees, chargebacks, risk management and settlement Understanding of the latest payment regulations specifically PSD3, ISO 20022, Open Banking and real-time payment schemes Experience delivering card payment projects, from strategy development to implementation, either as a project lead or key team member Experience or knowledge of agile delivery methodology including writing or contributing to user stories Strong MS office skills specifically in PowerPoint & Excel Presenting complex problems and solutions to senior stakeholders in person and virtually Commercial awareness to support commercial engagements and spot market opportunities Ability to work across both Technology and Business stakeholders. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With over 700,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Apr 29, 2026
Full time
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, SONG, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Accenture's Payments Practice is a global functional network of more than 14,000 people who work across multiple industries, delivering end-to-end industry solutions that help our clients transform their payments business. Our payments practitioners serve not only our financial services clients (e.g., banks, insurers, wealth and asset managers, capital markets) but also businesses in other industries (e.g., airlines and travel, automotive, communications & media, technology platform providers, retail, utilities, and government sectors). If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: The latest industry innovations in payments from, Digital Wallets through to GenAI Skills in the latest technologies that support E2E payments such as cloud & advanced analytics How changes in the way that we live and spend our money impact on things like fraud trends How to deliver innovative solution to tight timelines, working as part of a team in a project delivery capacity How to build and develop your own brand and career within Accenture How to manage some of the most complex and large-scale transformational payments projects. In this role you will: Advise clients on optimizing payment systems, processes, and strategies utilizing skills and experience across digital payments, payment operations, technology implementation, and data analytics Work with cutting-edge payment technologies and platforms to modernize payment infrastructures and enhance transaction efficiency Understand and solve complex challenges and present solutions to stakeholders across the payments ecosystem Be adaptable and solution-agnostic as you work with diverse client requirements and as payment technologies and regulations evolve rapidly Have the opportunity to work for global clients with opportunities to travel Write thought leadership pieces on payment industry trends and innovations Support in development of sales proposals and payment transformation offerings Contribute payments SME knowledge across merchant acquiring, payment processing, digital wallets, and emerging payment methods Contribute to the Payments practice community and build a network across the organization & clients. We are looking for experience in the following skills: Experience working in card payments, specifically in card issuing and acquiring, within a bank, payment service provider (PSP), fintech, card network, or consultancy Deep understanding of card scheme operations and domestic card networks Strong knowledge of acquiring processes, such as merchant onboarding, interchange and scheme fees, chargebacks, risk management and settlement Understanding of the latest payment regulations specifically PSD3, ISO 20022, Open Banking and real-time payment schemes Experience delivering card payment projects, from strategy development to implementation, either as a project lead or key team member Experience or knowledge of agile delivery methodology including writing or contributing to user stories Strong MS office skills specifically in PowerPoint & Excel Presenting complex problems and solutions to senior stakeholders in person and virtually Commercial awareness to support commercial engagements and spot market opportunities Ability to work across both Technology and Business stakeholders. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With over 700,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Our award winning Client is a national independently owned building services consultancy delivering high-quality mechanical, electrical and public health (MEP) design solutions across sectors including commercial, residential, healthcare, education and mixed-use developments. The Leeds office plays a key role in delivering technically robust and innovative engineering solutions for projects across the UK. Role Overview The company is looking to hire an experienced BIM Manager to lead and develop BIM strategies across the Leeds office. This is a senior leadership role responsible for overseeing BIM standards, digital workflows, information management, and coordination processes across all projects. The successful candidate will drive best practice in accordance with ISO 19650, support project teams in achieving high-quality digital outputs, and contribute to the wider digital strategy of the business. Key Responsibilities: Strategic & Leadership Lead BIM strategy and digital delivery within the Leeds office. Develop, implement, and maintain office BIM standards and protocols. Ensure compliance with ISO 19650 and project-specific BIM Execution Plans (BEPs). Act as the primary BIM lead for clients and external consultants. Contribute to company-wide digital strategy and innovation initiatives. Project Delivery Oversee BIM implementation across multiple MEP projects. Provide technical guidance on model setup, coordination, and information management. Review federated models and ensure coordination standards are met. Support clash detection processes and multidisciplinary collaboration. Monitor model quality, data integrity, and compliance with company standards. Technical & Systems Management Manage and maintain BIM templates, libraries, and shared parameters. Oversee Common Data Environment (CDE) platforms such as Autodesk Construction Cloud / BIM 360 or Viewpoint. Support development of automation tools (e.g. Dynamo) where appropriate. Drive efficiency improvements through digital workflows and standardisation. Team Development Mentor and develop BIM Coordinators and Technicians. Deliver internal BIM training and upskilling initiatives. Support recruitment and onboarding of digital delivery staff. Promote a culture of collaboration and continuous improvement. Key Requirements: Essential Significant experience in a BIM Manager or Senior BIM leadership role within a building services consultancy. Advanced proficiency in Revit MEP, Navisworks and AutoCAD. Strong working knowledge of ISO 19650, UK BIM Framework and Information management processes. Experience managing CDE platforms. Proven ability to implement and manage BIM standards across multiple projects. Strong leadership, communication, and stakeholder management skills. Understanding of UK building regulations and MEP coordination requirements. Desirable: Experience working across healthcare, commercial, or large-scale residential sectors. Knowledge of 4D/5D BIM processes. Experience with Dynamo or other automation tools. Degree in Building Services Engineering, Digital Construction, or related discipline.
Apr 29, 2026
Full time
Our award winning Client is a national independently owned building services consultancy delivering high-quality mechanical, electrical and public health (MEP) design solutions across sectors including commercial, residential, healthcare, education and mixed-use developments. The Leeds office plays a key role in delivering technically robust and innovative engineering solutions for projects across the UK. Role Overview The company is looking to hire an experienced BIM Manager to lead and develop BIM strategies across the Leeds office. This is a senior leadership role responsible for overseeing BIM standards, digital workflows, information management, and coordination processes across all projects. The successful candidate will drive best practice in accordance with ISO 19650, support project teams in achieving high-quality digital outputs, and contribute to the wider digital strategy of the business. Key Responsibilities: Strategic & Leadership Lead BIM strategy and digital delivery within the Leeds office. Develop, implement, and maintain office BIM standards and protocols. Ensure compliance with ISO 19650 and project-specific BIM Execution Plans (BEPs). Act as the primary BIM lead for clients and external consultants. Contribute to company-wide digital strategy and innovation initiatives. Project Delivery Oversee BIM implementation across multiple MEP projects. Provide technical guidance on model setup, coordination, and information management. Review federated models and ensure coordination standards are met. Support clash detection processes and multidisciplinary collaboration. Monitor model quality, data integrity, and compliance with company standards. Technical & Systems Management Manage and maintain BIM templates, libraries, and shared parameters. Oversee Common Data Environment (CDE) platforms such as Autodesk Construction Cloud / BIM 360 or Viewpoint. Support development of automation tools (e.g. Dynamo) where appropriate. Drive efficiency improvements through digital workflows and standardisation. Team Development Mentor and develop BIM Coordinators and Technicians. Deliver internal BIM training and upskilling initiatives. Support recruitment and onboarding of digital delivery staff. Promote a culture of collaboration and continuous improvement. Key Requirements: Essential Significant experience in a BIM Manager or Senior BIM leadership role within a building services consultancy. Advanced proficiency in Revit MEP, Navisworks and AutoCAD. Strong working knowledge of ISO 19650, UK BIM Framework and Information management processes. Experience managing CDE platforms. Proven ability to implement and manage BIM standards across multiple projects. Strong leadership, communication, and stakeholder management skills. Understanding of UK building regulations and MEP coordination requirements. Desirable: Experience working across healthcare, commercial, or large-scale residential sectors. Knowledge of 4D/5D BIM processes. Experience with Dynamo or other automation tools. Degree in Building Services Engineering, Digital Construction, or related discipline.
The Capital Markets Company GmbH
Edinburgh, Midlothian
Principal Consultant (Senior Manager) - Operational Resilience & Cyber UK - Edinburgh Principal Consultant (Senior Manager) - Operational Resilience & Cyber Risk Location: Edinburgh / Glasgow (Hybrid) Practice Area: Finance, Risk, Regulatory & Financial Crime Type: Permanent Build resilience where it matters most across cyber, technology, and third-party risk The Role Capco is seeking experienced Principal Consultants in Operational Resilience and Cyber Risk to join our growing FRRF capability. In this senior role, you will lead complex client engagements across financial services and energy, advising on regulatory expectations such as PRA and DORA, and driving the design and implementation of robust resilience frameworks. You will play a key role in shaping client strategy, delivering transformation programmes, and contributing to capability growth. What You'll Do Lead operational resilience assessments, scenario testing, and control implementation programmes Advise clients on regulatory readiness across PRA, DORA, and other resilience frameworks Oversee cyber risk, third-party risk, and vendor resilience assessments to identify and mitigate exposure Design and implement governance models, dashboards, and reporting frameworks for senior stakeholders Lead cyber and technology resilience transformation initiatives, including tooling and control enhancements What We're Looking For Extensive experience in operational resilience, cyber risk, and third-party risk within financial services or energy Strong understanding of regulatory frameworks such as PRA, DORA, and related resilience standards Proven ability to lead complex programmes, including scenario testing, IBS/ITOL calibration, and control remediation Experience engaging and influencing senior stakeholders across business and technology functions Strong communication and collaboration skills in cross-functional environments Bonus Points For Experience leading large-scale resilience or cyber transformation programmes Background in cloud security, cyber tooling implementation, or technology risk Experience with vendor risk management, third-party governance, and remediation strategiesTrack record in mentoring, people development, and capability building Experience contributing to business development and proposition development Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy. We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually plus a dedicated Business Coach from Day One. Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. Inclusion at Capco We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day. Capco Job Candidate Privacy Notice Acknowledgement Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
Apr 28, 2026
Full time
Principal Consultant (Senior Manager) - Operational Resilience & Cyber UK - Edinburgh Principal Consultant (Senior Manager) - Operational Resilience & Cyber Risk Location: Edinburgh / Glasgow (Hybrid) Practice Area: Finance, Risk, Regulatory & Financial Crime Type: Permanent Build resilience where it matters most across cyber, technology, and third-party risk The Role Capco is seeking experienced Principal Consultants in Operational Resilience and Cyber Risk to join our growing FRRF capability. In this senior role, you will lead complex client engagements across financial services and energy, advising on regulatory expectations such as PRA and DORA, and driving the design and implementation of robust resilience frameworks. You will play a key role in shaping client strategy, delivering transformation programmes, and contributing to capability growth. What You'll Do Lead operational resilience assessments, scenario testing, and control implementation programmes Advise clients on regulatory readiness across PRA, DORA, and other resilience frameworks Oversee cyber risk, third-party risk, and vendor resilience assessments to identify and mitigate exposure Design and implement governance models, dashboards, and reporting frameworks for senior stakeholders Lead cyber and technology resilience transformation initiatives, including tooling and control enhancements What We're Looking For Extensive experience in operational resilience, cyber risk, and third-party risk within financial services or energy Strong understanding of regulatory frameworks such as PRA, DORA, and related resilience standards Proven ability to lead complex programmes, including scenario testing, IBS/ITOL calibration, and control remediation Experience engaging and influencing senior stakeholders across business and technology functions Strong communication and collaboration skills in cross-functional environments Bonus Points For Experience leading large-scale resilience or cyber transformation programmes Background in cloud security, cyber tooling implementation, or technology risk Experience with vendor risk management, third-party governance, and remediation strategiesTrack record in mentoring, people development, and capability building Experience contributing to business development and proposition development Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy. We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually plus a dedicated Business Coach from Day One. Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. Inclusion at Capco We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day. Capco Job Candidate Privacy Notice Acknowledgement Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Apr 27, 2026
Full time
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Apr 25, 2026
Full time
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Apr 25, 2026
Full time
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Apr 25, 2026
Full time
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Oct 08, 2025
Full time
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
