Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
Apr 27, 2026
Full time
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
At AMDG , we re more than just a front desk we re building communities, delivering care, and shaping futures across Property Development, Social Care, and Training. As our new Mobile Cleaner, you ll play a pivotal role in providing reliable, professional cleaning service.working across a portfolio of AMD Gand client sites, delivering scheduled, reactive and deep cleans to a consistent standard. Working hours: Full time, 40 hrs/week Responsibilities: Travel between sites to deliver daily cleans, periodic tasks and one-off deep cleans. Turnaround and builder cleans for refurbishments. Infection control cleaning, touch-point disinfection and safe product use under COSHH. Kitchen and washroom hygiene, including descaling, sanitising and restocking. Waste handling and basic external tidiness e.g. litter pick Stock control of cleaning materials, consumables and PPE, with timely reordering. Accurate sign in/out, job updates, photos and timesheets via smartphone apps. Key holding, alarm setting and lone working in line with GDMA procedures. Positive liaison with site managers and service teams, representing GDMA standards. Requirements: Commercial cleaning experience in multi-site or mobile roles. Full UK driving licence and confidence driving between regions. Knowledge of colour coding, infection control and COSHH basics. Able to use, clean and store cleaning equipment safely. Physically fit for manual tasks, lifting and periods on your feet. Strong time management, reliable, can self-organise routes and priorities. Comfortable using a smartphone for jobs, photos and timesheets. Desirable: Experience in care, healthcare or regulated environments. Basic qualifications such as BICS, NVQ Level 2 Cleaning or equivalent. We Offer: A competitive salary Access to Company Pension Scheme. A commitment to professional development, training and career progression. Sponsorship not available Because of the nature of its work with children and vulnerable adults, we use the Disclosure and Barring Service (DBS) to make checks at an enhanced level on all persons whose work or proposed work will involve regular contact with or working in close proximity to children and vulnerable adults in our care.
Apr 27, 2026
Full time
At AMDG , we re more than just a front desk we re building communities, delivering care, and shaping futures across Property Development, Social Care, and Training. As our new Mobile Cleaner, you ll play a pivotal role in providing reliable, professional cleaning service.working across a portfolio of AMD Gand client sites, delivering scheduled, reactive and deep cleans to a consistent standard. Working hours: Full time, 40 hrs/week Responsibilities: Travel between sites to deliver daily cleans, periodic tasks and one-off deep cleans. Turnaround and builder cleans for refurbishments. Infection control cleaning, touch-point disinfection and safe product use under COSHH. Kitchen and washroom hygiene, including descaling, sanitising and restocking. Waste handling and basic external tidiness e.g. litter pick Stock control of cleaning materials, consumables and PPE, with timely reordering. Accurate sign in/out, job updates, photos and timesheets via smartphone apps. Key holding, alarm setting and lone working in line with GDMA procedures. Positive liaison with site managers and service teams, representing GDMA standards. Requirements: Commercial cleaning experience in multi-site or mobile roles. Full UK driving licence and confidence driving between regions. Knowledge of colour coding, infection control and COSHH basics. Able to use, clean and store cleaning equipment safely. Physically fit for manual tasks, lifting and periods on your feet. Strong time management, reliable, can self-organise routes and priorities. Comfortable using a smartphone for jobs, photos and timesheets. Desirable: Experience in care, healthcare or regulated environments. Basic qualifications such as BICS, NVQ Level 2 Cleaning or equivalent. We Offer: A competitive salary Access to Company Pension Scheme. A commitment to professional development, training and career progression. Sponsorship not available Because of the nature of its work with children and vulnerable adults, we use the Disclosure and Barring Service (DBS) to make checks at an enhanced level on all persons whose work or proposed work will involve regular contact with or working in close proximity to children and vulnerable adults in our care.
Front Office Manager - Holiday Inn Express Manchester Airport JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL Holiday Inn Express Manchester Airport is a modern 199-bedroom hotel just minutes from the terminals, popular with both business and leisure travellers. Guests enjoy smart, hassle-free stays with free WiFi, on-site dining, and our signature Express Start breakfast. Behind the scenes, it's our team who make the difference - working in a fast-paced, welcoming environment where no two days are the same. As part of the IHG family, joining us means being part of a trusted global brand with opportunities to learn, grow, and build a career in hospitality. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year Free on-site car parking Unsociable hours shift allowance of additional + 2 / + 3 per hour And much much more! A DAY IN THE LIFE OF A FRONT OFFICE MANAGER AT OUR HOTEL What you'll be doing Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed Address guest needs promptly and professionally, building lasting impressions and guest loyalty Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members What We Need from You: A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting Proven record of effectively leading a team, building positive dynamics, and coaching for performance Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally Strong organizational abilities to manage daily operations and administrative tasks efficiently Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite Resourceful, solution-oriented, and comfortable making decisions under pressure Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry; 24hrs a day, 365 days a year. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Apr 27, 2026
Full time
Front Office Manager - Holiday Inn Express Manchester Airport JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL Holiday Inn Express Manchester Airport is a modern 199-bedroom hotel just minutes from the terminals, popular with both business and leisure travellers. Guests enjoy smart, hassle-free stays with free WiFi, on-site dining, and our signature Express Start breakfast. Behind the scenes, it's our team who make the difference - working in a fast-paced, welcoming environment where no two days are the same. As part of the IHG family, joining us means being part of a trusted global brand with opportunities to learn, grow, and build a career in hospitality. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year Free on-site car parking Unsociable hours shift allowance of additional + 2 / + 3 per hour And much much more! A DAY IN THE LIFE OF A FRONT OFFICE MANAGER AT OUR HOTEL What you'll be doing Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed Address guest needs promptly and professionally, building lasting impressions and guest loyalty Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members What We Need from You: A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting Proven record of effectively leading a team, building positive dynamics, and coaching for performance Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally Strong organizational abilities to manage daily operations and administrative tasks efficiently Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite Resourceful, solution-oriented, and comfortable making decisions under pressure Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry; 24hrs a day, 365 days a year. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Job Title: Temporary IT Support Engineer (2nd Line / Senior) Location: Bath (hybrid/onsite as required) Pay Rate: 15.24 per hour Hours: 30 hours per week Contract: Temporary (approx. 2 month contract) About the Role We are seeking an experienced and proactive IT Support Engineer (2nd Line / Senior) to join our team on a short-term basis. This is a great opportunity to support a busy IT function, working alongside a collaborative team consisting of an IT Manager, Senior Engineer, IT Engineer, and Junior IT Engineer. You will play a key role in ensuring the smooth day-to-day running of IT services, supporting both internal staff and ongoing technical projects. Key Responsibilities Provide 2nd line support and assist front-line Support Engineers with ticket resolution Support staff with IT equipment, systems, and troubleshooting Manage user accounts, including creation and deactivation Assist with IT roll-out projects and system implementations Support and maintain CCTV systems, including Hikvision Provide support to colleagues working remotely About You We are looking for someone who is hands-on, reliable, and confident working in a fast-paced environment. You should have: Experience with Microsoft 365 , Intune , and Freshdesk Strong troubleshooting and technical support skills Experience supporting remote users Previous involvement in technical projects or system rollouts Knowledge or experience of CCTV systems (Hikvision desirable) Excellent communication skills and a collaborative approach Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Apr 26, 2026
Contractor
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Job Title: Temporary IT Support Engineer (2nd Line / Senior) Location: Bath (hybrid/onsite as required) Pay Rate: 15.24 per hour Hours: 30 hours per week Contract: Temporary (approx. 2 month contract) About the Role We are seeking an experienced and proactive IT Support Engineer (2nd Line / Senior) to join our team on a short-term basis. This is a great opportunity to support a busy IT function, working alongside a collaborative team consisting of an IT Manager, Senior Engineer, IT Engineer, and Junior IT Engineer. You will play a key role in ensuring the smooth day-to-day running of IT services, supporting both internal staff and ongoing technical projects. Key Responsibilities Provide 2nd line support and assist front-line Support Engineers with ticket resolution Support staff with IT equipment, systems, and troubleshooting Manage user accounts, including creation and deactivation Assist with IT roll-out projects and system implementations Support and maintain CCTV systems, including Hikvision Provide support to colleagues working remotely About You We are looking for someone who is hands-on, reliable, and confident working in a fast-paced environment. You should have: Experience with Microsoft 365 , Intune , and Freshdesk Strong troubleshooting and technical support skills Experience supporting remote users Previous involvement in technical projects or system rollouts Knowledge or experience of CCTV systems (Hikvision desirable) Excellent communication skills and a collaborative approach Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Telent Technology Services Limited
City, Birmingham
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Apr 26, 2026
Full time
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Field Supervisor - Vehicle Engineering (Emergency Services) Location: Field based - London, Home Counties & South East regions (with wider UK coverage as required) Type of Job: Permanent, Full Time Hours: 37.5 hours per week, Monday - Friday On-call: 1 in 4 weeks on-call rota (Monday - Sunday) Security Clearance: Eligibility for UK Security Clearance (SC) required Are you an experienced, hands-on Field Engineer operating at Supervisor level with a background in in-vehicle electrical and communications systems? Telent are looking for a Field Supervisor to join our Vehicle Engineering team within the Network Services division, supporting the delivery of mission-critical radio, communication and electrical systems into Blue Light and Emergency Services vehicles. This is a key operational role for someone who enjoys being hands-on in the field, supporting engineers, leading by example, and ensuring high-quality, safe and compliant installations across a wide geographic area. When you join Telent, you'll be part of a collaborative engineering team delivering complex, critical services that help keep the UK's emergency responders connected and protected. Field Supervisor - What you'll do Supervise and support field engineers and contractors delivering in-vehicle electrical and communications installations Act as a hands-on escalation point, stepping in to support installations, testing and fault resolution when required Manage daily resource allocation, scheduling and workload across your region Lead installation and commissioning activities for radio, data and electrical systems in Emergency Services vehicles Ensure work is delivered safely, compliantly and right-first-time in line with FITAS FCS1362 and company policies and procedures Conduct site visits, audits, vehicle and tooling inspections, and quality checks Deliver toolbox talks, health & safety briefings and support ongoing compliance activities Promote efficient ways of working while maintaining operational resilience and service quality Support onboarding, mentoring and development of engineers and subcontract staff Maintain professional customer-facing standards and positively represent Telent on site Provide operational updates and administrative support to the Field Operations Manager Field Supervisor - Who you are You are a confident, practical and flexible Field Supervisor with strong experience in in-vehicle electrical and communications installations. You are comfortable travelling extensively, staying away from home when required, and supporting engineers in demanding, time-critical environments. You lead from the front, are commercially aware, safety focused, and understand what it takes to deliver high-quality work across Emergency Services fleets. You enjoy supporting teams, solving problems in the field, and keeping operations running smoothly. Field Supervisor - Key requirements Essential: Proven experience supervising or leading teams in vehicle electrical, telecoms or communications installations Hands-on experience installing communications and electrical systems into Emergency Services or similar vehicles (e.g. radios, mobile data terminals, routers, antennas, CCTV, telematics, lighting, sirens) Accredited or working towards accreditation of FITAS FCS1362 Strong understanding of health & safety, quality and compliance within field operations Full UK driving licence and flexibility to travel extensively across London, Home Counties, the South, South-East and wider UK regions Willingness to take part in a 1-in-4 week on-call rota and provide both phone and field-based support Eligibility to obtain and maintain UK Security Clearance (SC) Desirable: AVI (Association of Vehicle Installers) accreditation IOSH Managing Safely or similar qualification Experience working within Blue Light, Emergency Services or mission-critical environments including Control Rooms and Desk Top PC's and Radios Experience of working on in-vehicle electrical and/or communications systems (such as telematics, satellite navigation, in-vehicle lighting, radio equipment etc.), and removing and running cabling within vehicles Experience supporting or deputising for a Field Manager What we offer A career at Telent gives you the chance to work across sectors, technologies and customers, delivering work that genuinely makes a difference. We're committed to building an inclusive, supportive culture where everyone can thrive. In addition, this role offers: Company vehicle On-call salary uplift and uncapped overtime opportunities 26 days annual leave plus public holidays, with the option to buy or sell annual leave Company pension scheme Access to our Flexible Benefits portal Family-friendly policies Occupational health and wellbeing support Discounts through the Telent Rewards scheme About Telent Telent is a leading technology company specialising in the design, build, support and maintenance of the UK's critical digital infrastructure. We work at the heart of mission-critical communications, helping to connect communities and keep the nation moving. Brilliance brought together. Our values guide everything we do: Be Inclusive Take Responsibility Collaborate Be Customer Focused
Apr 26, 2026
Full time
Field Supervisor - Vehicle Engineering (Emergency Services) Location: Field based - London, Home Counties & South East regions (with wider UK coverage as required) Type of Job: Permanent, Full Time Hours: 37.5 hours per week, Monday - Friday On-call: 1 in 4 weeks on-call rota (Monday - Sunday) Security Clearance: Eligibility for UK Security Clearance (SC) required Are you an experienced, hands-on Field Engineer operating at Supervisor level with a background in in-vehicle electrical and communications systems? Telent are looking for a Field Supervisor to join our Vehicle Engineering team within the Network Services division, supporting the delivery of mission-critical radio, communication and electrical systems into Blue Light and Emergency Services vehicles. This is a key operational role for someone who enjoys being hands-on in the field, supporting engineers, leading by example, and ensuring high-quality, safe and compliant installations across a wide geographic area. When you join Telent, you'll be part of a collaborative engineering team delivering complex, critical services that help keep the UK's emergency responders connected and protected. Field Supervisor - What you'll do Supervise and support field engineers and contractors delivering in-vehicle electrical and communications installations Act as a hands-on escalation point, stepping in to support installations, testing and fault resolution when required Manage daily resource allocation, scheduling and workload across your region Lead installation and commissioning activities for radio, data and electrical systems in Emergency Services vehicles Ensure work is delivered safely, compliantly and right-first-time in line with FITAS FCS1362 and company policies and procedures Conduct site visits, audits, vehicle and tooling inspections, and quality checks Deliver toolbox talks, health & safety briefings and support ongoing compliance activities Promote efficient ways of working while maintaining operational resilience and service quality Support onboarding, mentoring and development of engineers and subcontract staff Maintain professional customer-facing standards and positively represent Telent on site Provide operational updates and administrative support to the Field Operations Manager Field Supervisor - Who you are You are a confident, practical and flexible Field Supervisor with strong experience in in-vehicle electrical and communications installations. You are comfortable travelling extensively, staying away from home when required, and supporting engineers in demanding, time-critical environments. You lead from the front, are commercially aware, safety focused, and understand what it takes to deliver high-quality work across Emergency Services fleets. You enjoy supporting teams, solving problems in the field, and keeping operations running smoothly. Field Supervisor - Key requirements Essential: Proven experience supervising or leading teams in vehicle electrical, telecoms or communications installations Hands-on experience installing communications and electrical systems into Emergency Services or similar vehicles (e.g. radios, mobile data terminals, routers, antennas, CCTV, telematics, lighting, sirens) Accredited or working towards accreditation of FITAS FCS1362 Strong understanding of health & safety, quality and compliance within field operations Full UK driving licence and flexibility to travel extensively across London, Home Counties, the South, South-East and wider UK regions Willingness to take part in a 1-in-4 week on-call rota and provide both phone and field-based support Eligibility to obtain and maintain UK Security Clearance (SC) Desirable: AVI (Association of Vehicle Installers) accreditation IOSH Managing Safely or similar qualification Experience working within Blue Light, Emergency Services or mission-critical environments including Control Rooms and Desk Top PC's and Radios Experience of working on in-vehicle electrical and/or communications systems (such as telematics, satellite navigation, in-vehicle lighting, radio equipment etc.), and removing and running cabling within vehicles Experience supporting or deputising for a Field Manager What we offer A career at Telent gives you the chance to work across sectors, technologies and customers, delivering work that genuinely makes a difference. We're committed to building an inclusive, supportive culture where everyone can thrive. In addition, this role offers: Company vehicle On-call salary uplift and uncapped overtime opportunities 26 days annual leave plus public holidays, with the option to buy or sell annual leave Company pension scheme Access to our Flexible Benefits portal Family-friendly policies Occupational health and wellbeing support Discounts through the Telent Rewards scheme About Telent Telent is a leading technology company specialising in the design, build, support and maintenance of the UK's critical digital infrastructure. We work at the heart of mission-critical communications, helping to connect communities and keep the nation moving. Brilliance brought together. Our values guide everything we do: Be Inclusive Take Responsibility Collaborate Be Customer Focused
Temporary to Permanent Front of House Coordinator/Conference Based in Milton Keynes £25,500 pa A great opportunity to suit someone that is excellent with people, approachable, warm and friendly. Previous experience in customer care, you will be organised, with the ability to meet deadlines. Part of a warm and friendly team this role offers a varied role and is split between a reception desk supporting tenants, supporting conferencing facilities, delivering high quality conferencing and meeting room services. Excellent people and customer service skills Handle enquires and bookings of the meeting rooms and conference suites Assist with preparation of the meeting rooms and conference bookings First point of contact for all users of the venue and visitors Support Health & Safety monitoring and reporting Liaise with the Facilities Manager and team to ensure property maintenance is undertaken Assist with the marketing and promotion of the venues and services Motivated, flexible and prepared to suggest change to improve standards Excellent written and verbal communication skills Organised, with strong attention to detail The ability to remain calm, helpful and positive in all situations and the ability to relate to all sectors of the community Enjoys responsibility for allocated tasks with the ability to see through to conclusion Work well within a team environment, offering supportive and collaborative service Desirable, knowledge of the voluntary community sector, enhancing the quality of life for individuals and groups Good use of Microsoft Office 365, motivated, flexible and prepared to suggest change to improve standards. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business
Apr 26, 2026
Seasonal
Temporary to Permanent Front of House Coordinator/Conference Based in Milton Keynes £25,500 pa A great opportunity to suit someone that is excellent with people, approachable, warm and friendly. Previous experience in customer care, you will be organised, with the ability to meet deadlines. Part of a warm and friendly team this role offers a varied role and is split between a reception desk supporting tenants, supporting conferencing facilities, delivering high quality conferencing and meeting room services. Excellent people and customer service skills Handle enquires and bookings of the meeting rooms and conference suites Assist with preparation of the meeting rooms and conference bookings First point of contact for all users of the venue and visitors Support Health & Safety monitoring and reporting Liaise with the Facilities Manager and team to ensure property maintenance is undertaken Assist with the marketing and promotion of the venues and services Motivated, flexible and prepared to suggest change to improve standards Excellent written and verbal communication skills Organised, with strong attention to detail The ability to remain calm, helpful and positive in all situations and the ability to relate to all sectors of the community Enjoys responsibility for allocated tasks with the ability to see through to conclusion Work well within a team environment, offering supportive and collaborative service Desirable, knowledge of the voluntary community sector, enhancing the quality of life for individuals and groups Good use of Microsoft Office 365, motivated, flexible and prepared to suggest change to improve standards. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
Apr 26, 2026
Full time
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
Coyle Personnel, is currently seeking a Foot Mobile engineer to work for a Building Maintenance Service Provider based in Central London. This is an exciting opportunity to work within an established team, providing maintenance services across various commercial sites in the Central London. Role Summary: As a Foot Mobile Engineer / Semi Static Engineer (working between 4 and 8 sites per week) you will be responsible for performing PPM and reactive maintenance within both land lord and tenant areas, maintaining site compliance records, overseeing subcontractors, ensuring work is completed to required standards, and completing first-fix repairs. Main Responsibilities Completing PPM and reactive maintenance tasks within commercial buildings. Participate in the on-call system as required. PPM maintenance (SFG 20). Carry out daily inspections. Carry out reactive repairs Provide assistance to the contract Supervisor / contract manager Oversee the Monitoring of the building M/E facilities Carrying out Planned Preventative Maintenance. Other engineering and facilities tasks as requested by the customer through the helpdesk Basic fabric tasks. Required Qualifications and Experience 5 Years experience in a similar field. Extensive knowledge of the techniques of Building Services, Repairs and Maintenance. Communication and IT skills. Recognised City and Guilds Electrical or mechanical qualifications. This role is temporary to permanent for the right person For more details or to apply, please call Liam Hargate from Coyles
Apr 26, 2026
Full time
Coyle Personnel, is currently seeking a Foot Mobile engineer to work for a Building Maintenance Service Provider based in Central London. This is an exciting opportunity to work within an established team, providing maintenance services across various commercial sites in the Central London. Role Summary: As a Foot Mobile Engineer / Semi Static Engineer (working between 4 and 8 sites per week) you will be responsible for performing PPM and reactive maintenance within both land lord and tenant areas, maintaining site compliance records, overseeing subcontractors, ensuring work is completed to required standards, and completing first-fix repairs. Main Responsibilities Completing PPM and reactive maintenance tasks within commercial buildings. Participate in the on-call system as required. PPM maintenance (SFG 20). Carry out daily inspections. Carry out reactive repairs Provide assistance to the contract Supervisor / contract manager Oversee the Monitoring of the building M/E facilities Carrying out Planned Preventative Maintenance. Other engineering and facilities tasks as requested by the customer through the helpdesk Basic fabric tasks. Required Qualifications and Experience 5 Years experience in a similar field. Extensive knowledge of the techniques of Building Services, Repairs and Maintenance. Communication and IT skills. Recognised City and Guilds Electrical or mechanical qualifications. This role is temporary to permanent for the right person For more details or to apply, please call Liam Hargate from Coyles
About the Role A superb opportunity for a proactive and detail-focused Welsh speaking Registration Officer to join a Qualifications and Registration team in Cardiff on a 12 month fixed term contract . This is an excellent opportunity to play a key role in maintaining high-quality registration and qualification services for education professionals across Wales. An outstanding Benefits package including hybrid working and flexible working hours. Key Responsibilities Working closely with the Qualifications and Registration Manager, you will: Deliver registration services including maintaining practitioner records and processing new applications throughout the year. Help assess the suitability of applicants for registration on an annual basis. Gather and update practitioner and employer information on the registration database accurately and efficiently. Provide a responsive and professional bilingual helpdesk service, acting as a key contact for practitioners, employers, and training providers. Prepare reports and performance data for management review. Ensure full compliance with legislation relating to Welsh language, equality, and data protection. Undertake any other duties within the scope of the role as directed by management. What We're Looking For You'll bring excellent attention to detail, strong organisational skills, and the ability to work accurately within structured processes. Equally comfortable working independently or as part of a team, you'll deliver a first-class service to education professionals and stakeholders. Strong communication skills-both written and verbal-are essential, and bilingual ability ( Welsh and English ) Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2026
Contractor
About the Role A superb opportunity for a proactive and detail-focused Welsh speaking Registration Officer to join a Qualifications and Registration team in Cardiff on a 12 month fixed term contract . This is an excellent opportunity to play a key role in maintaining high-quality registration and qualification services for education professionals across Wales. An outstanding Benefits package including hybrid working and flexible working hours. Key Responsibilities Working closely with the Qualifications and Registration Manager, you will: Deliver registration services including maintaining practitioner records and processing new applications throughout the year. Help assess the suitability of applicants for registration on an annual basis. Gather and update practitioner and employer information on the registration database accurately and efficiently. Provide a responsive and professional bilingual helpdesk service, acting as a key contact for practitioners, employers, and training providers. Prepare reports and performance data for management review. Ensure full compliance with legislation relating to Welsh language, equality, and data protection. Undertake any other duties within the scope of the role as directed by management. What We're Looking For You'll bring excellent attention to detail, strong organisational skills, and the ability to work accurately within structured processes. Equally comfortable working independently or as part of a team, you'll deliver a first-class service to education professionals and stakeholders. Strong communication skills-both written and verbal-are essential, and bilingual ability ( Welsh and English ) Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Service Centre Supervisor £38,000 - £45,000 Depending upon experience Gravesend Full Time, Permanent Monday to Friday Do you have strong team leadership skills? Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team? Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor. This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset. In return, our client is offering a salary of up to £45,000 P/A , depending on experience. Your responsibilities will include: Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationships Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments Assess field operatives technical skill sets to ensure the right resource is assigned to the right job, first time Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team. Own client communication, delivering proactive, professional, and positive updates at every stage. Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence Collaborate across departments to ensure smooth, end-to-end service delivery Manage call-out rotas and resource planning for out-of-hours and weekend services Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance Continuously review and improve processes to keep pace with a growing, evolving business The ideal candidate: Experienced in a helpdesk, scheduling, or service coordination environment Confident leading teams in a fast-moving, reactive service setting Positive, proactive, and solutions-focused with a strong can-do attitude Comfortable managing pressure, changing priorities, emergency work, and high client expectations A strong communicator who builds trust with clients and colleagues alike A team player who is prepared to step up, roll up their sleeves, and go the extra mile Highly organised, resilient, and decisive under pressure Ambitious, with a genuine desire to learn, grow, and progress within the business For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!
Apr 26, 2026
Full time
Customer Service Centre Supervisor £38,000 - £45,000 Depending upon experience Gravesend Full Time, Permanent Monday to Friday Do you have strong team leadership skills? Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team? Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor. This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset. In return, our client is offering a salary of up to £45,000 P/A , depending on experience. Your responsibilities will include: Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationships Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments Assess field operatives technical skill sets to ensure the right resource is assigned to the right job, first time Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team. Own client communication, delivering proactive, professional, and positive updates at every stage. Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence Collaborate across departments to ensure smooth, end-to-end service delivery Manage call-out rotas and resource planning for out-of-hours and weekend services Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance Continuously review and improve processes to keep pace with a growing, evolving business The ideal candidate: Experienced in a helpdesk, scheduling, or service coordination environment Confident leading teams in a fast-moving, reactive service setting Positive, proactive, and solutions-focused with a strong can-do attitude Comfortable managing pressure, changing priorities, emergency work, and high client expectations A strong communicator who builds trust with clients and colleagues alike A team player who is prepared to step up, roll up their sleeves, and go the extra mile Highly organised, resilient, and decisive under pressure Ambitious, with a genuine desire to learn, grow, and progress within the business For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!
Quality Assurance Engineer Bournemouth Hybrid - 3 Days a week in the Bournemouth Office Currently recruiting a QA Engineer for a company based within the aviation sector. Working with a strong team around you, this role will be pivotal in the supply of test scripting. The role will come naturally to an individual who has experience of dealing with testing software products and reporting when they do not meet the customer's needs. With a mix of both manual and automated testing, this role will suit a individual who has tested in both environments The purpose of the job is. Preparing test specs and test scripts To prepare records of the tests conducted To report where the software does not meet its specifications. To prepare and maintain user documentation. Manager or the relevant Project Manager / Customer Service Manager To evaluate customers' warranty claims and internally generated software problem reports To prepare data for customers as required by the relevant Lead Tester. To assist in the specification of functional and software requirements Technical requirements Experience with Jenkins, Python, Selenium, Playright Familiarity with the Windows family of operating systems Familiarity with current/modern testing techniques such as BDD. Ability to communicate ideas clearly to other team members across departments. Ability to produce supporting documentation to a good standard of written English. Technical information gathering and analysis skills. You will need to have: ITSQB software testing qualification or equivalent. Ability to manage multiple concurrent activities maintaining focus on project deadlines. 3+ years proven experience as a Software Tester Experience in a variety of applications (desktop, mobile, web) including customer acceptance activities. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2026
Full time
Quality Assurance Engineer Bournemouth Hybrid - 3 Days a week in the Bournemouth Office Currently recruiting a QA Engineer for a company based within the aviation sector. Working with a strong team around you, this role will be pivotal in the supply of test scripting. The role will come naturally to an individual who has experience of dealing with testing software products and reporting when they do not meet the customer's needs. With a mix of both manual and automated testing, this role will suit a individual who has tested in both environments The purpose of the job is. Preparing test specs and test scripts To prepare records of the tests conducted To report where the software does not meet its specifications. To prepare and maintain user documentation. Manager or the relevant Project Manager / Customer Service Manager To evaluate customers' warranty claims and internally generated software problem reports To prepare data for customers as required by the relevant Lead Tester. To assist in the specification of functional and software requirements Technical requirements Experience with Jenkins, Python, Selenium, Playright Familiarity with the Windows family of operating systems Familiarity with current/modern testing techniques such as BDD. Ability to communicate ideas clearly to other team members across departments. Ability to produce supporting documentation to a good standard of written English. Technical information gathering and analysis skills. You will need to have: ITSQB software testing qualification or equivalent. Ability to manage multiple concurrent activities maintaining focus on project deadlines. 3+ years proven experience as a Software Tester Experience in a variety of applications (desktop, mobile, web) including customer acceptance activities. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Portfolio Group are proudly respresenting our client, a market leading software company, in their search for a Data Entry Administrator to support the wider department. We are looking for someone who has strong admin experience, exellent attention to detail and is used to multi-tasking in a fast paced environment. This is a very busy role with a lot of responsibility including, Data migration, maintaining records, data reconciliation and analysis. You will work closely with all departments and liaise with managers and SLT so confidence is also a must! If you are looking for a new challenge, have a strong admin / Data Entry background and customer service skills, please apply today and we'll be in touch! Purpose Support the group businesses software implementation plan and maintain absence and data records across multiple software platforms, ensuring data accuracy and alignment through data reconciliation processes. Contribute to team activities, analysing and inputting data to be migrated from group, legacy and external software applications on to the system. Be available to take client inbound calls to support the Service Desk during busier periods. In addition, carry out client Data Migration activity also as required. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities include but are not limited to the below: Accurately input data from multiple sources to support the initial software implementation project across the UK Group of companies Maintain accurate records across multiple HR and Payroll software platforms, to ensure data alignment Perform weekly and monthly data governance checks and correct discrepancies Conduct calendar and tax year reconciliation of data and produce accurate reports to support payroll runs Support the data migration team to Safely and Securely export data from the legacy Online system Accurately input data into yhe system in the correct format Liaise with internal Account Managers to understand Data Entry requirements Keep accurate record of work carried out in Excel and Salesforce Ensure Account Managers are updated by email when work is complete Liaise with clients by telephone and email when queries arise Work to timescales and Service Level Agreements Be available to take inbound calls to support the wider service team Key requirements An excellent working knowledge of Microsoft office particularly Excel Detail oriented Stakeholder management Excellent verbal and written communication skills Previous experience in data entry admin Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51409LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 25, 2026
Full time
Portfolio Group are proudly respresenting our client, a market leading software company, in their search for a Data Entry Administrator to support the wider department. We are looking for someone who has strong admin experience, exellent attention to detail and is used to multi-tasking in a fast paced environment. This is a very busy role with a lot of responsibility including, Data migration, maintaining records, data reconciliation and analysis. You will work closely with all departments and liaise with managers and SLT so confidence is also a must! If you are looking for a new challenge, have a strong admin / Data Entry background and customer service skills, please apply today and we'll be in touch! Purpose Support the group businesses software implementation plan and maintain absence and data records across multiple software platforms, ensuring data accuracy and alignment through data reconciliation processes. Contribute to team activities, analysing and inputting data to be migrated from group, legacy and external software applications on to the system. Be available to take client inbound calls to support the Service Desk during busier periods. In addition, carry out client Data Migration activity also as required. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities include but are not limited to the below: Accurately input data from multiple sources to support the initial software implementation project across the UK Group of companies Maintain accurate records across multiple HR and Payroll software platforms, to ensure data alignment Perform weekly and monthly data governance checks and correct discrepancies Conduct calendar and tax year reconciliation of data and produce accurate reports to support payroll runs Support the data migration team to Safely and Securely export data from the legacy Online system Accurately input data into yhe system in the correct format Liaise with internal Account Managers to understand Data Entry requirements Keep accurate record of work carried out in Excel and Salesforce Ensure Account Managers are updated by email when work is complete Liaise with clients by telephone and email when queries arise Work to timescales and Service Level Agreements Be available to take inbound calls to support the wider service team Key requirements An excellent working knowledge of Microsoft office particularly Excel Detail oriented Stakeholder management Excellent verbal and written communication skills Previous experience in data entry admin Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51409LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
Apr 25, 2026
Full time
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
CAD Technician Immediately Required Must have MEP / Building Services Experience We re working in partnership with a well established and forward thinking Building Services Contractor who are continuing to expand their technical team due to a strong pipeline of secured work. This is an exciting opportunity for a CAD Technician to join a growing business delivering high-quality mechanical and electrical building services solutions across a diverse range of sectors. You ll play a key role in supporting the design and delivery of projects, working alongside experienced engineers and project teams to produce accurate, coordinated drawings. Key Responsibilities As The CAD Technician Produce detailed 2D CAD drawings for mechanical and/or electrical building services installations Assist in the development of coordinated drawings across multiple disciplines Work closely with engineers, project managers, and site teams to ensure accuracy and buildability Update and amend drawings in line with project changes and client requirements Maintain drawing registers and ensure documentation is up to date Support the transition towards 3D / BIM workflows where applicable Ensure all drawings comply with relevant industry standards and regulations Skills, Experience & Qualifications Proven experience as a Revit Technician / BIM Technician / CAD Technician within M&E building services (consultant or contractor). Strong working knowledge of AutoCAD Exposure to Autodesk Revit for MEP modelling Able to read and interpret M&E drawings, schematics and specifications. Competent in producing 2D drawings and details (AutoCAD or Revit-based). Excellent attention to detail and pride in producing accurate, well-presented information. What s on Offer • Opportunity to work on a varied portfolio of M&E projects across multiple sectors. • Clear pathway for progression within the business. • Support with training and professional development (software and BIM process). If you are interested in the above position of CAD Technician , please contact Kiran Gill, RCM LTD. RCM LTD is advertising this vacancy in its capacity as an employment business. RCM LTD supply both temporary and permanent labour to the Construction, Engineering and Allied Industries throughout the UK. Please note due to high volume of applicants only those who are successful will be contacted. RCM LTD are an equal opportunities employer.
Apr 25, 2026
Full time
CAD Technician Immediately Required Must have MEP / Building Services Experience We re working in partnership with a well established and forward thinking Building Services Contractor who are continuing to expand their technical team due to a strong pipeline of secured work. This is an exciting opportunity for a CAD Technician to join a growing business delivering high-quality mechanical and electrical building services solutions across a diverse range of sectors. You ll play a key role in supporting the design and delivery of projects, working alongside experienced engineers and project teams to produce accurate, coordinated drawings. Key Responsibilities As The CAD Technician Produce detailed 2D CAD drawings for mechanical and/or electrical building services installations Assist in the development of coordinated drawings across multiple disciplines Work closely with engineers, project managers, and site teams to ensure accuracy and buildability Update and amend drawings in line with project changes and client requirements Maintain drawing registers and ensure documentation is up to date Support the transition towards 3D / BIM workflows where applicable Ensure all drawings comply with relevant industry standards and regulations Skills, Experience & Qualifications Proven experience as a Revit Technician / BIM Technician / CAD Technician within M&E building services (consultant or contractor). Strong working knowledge of AutoCAD Exposure to Autodesk Revit for MEP modelling Able to read and interpret M&E drawings, schematics and specifications. Competent in producing 2D drawings and details (AutoCAD or Revit-based). Excellent attention to detail and pride in producing accurate, well-presented information. What s on Offer • Opportunity to work on a varied portfolio of M&E projects across multiple sectors. • Clear pathway for progression within the business. • Support with training and professional development (software and BIM process). If you are interested in the above position of CAD Technician , please contact Kiran Gill, RCM LTD. RCM LTD is advertising this vacancy in its capacity as an employment business. RCM LTD supply both temporary and permanent labour to the Construction, Engineering and Allied Industries throughout the UK. Please note due to high volume of applicants only those who are successful will be contacted. RCM LTD are an equal opportunities employer.
Our Business Selwood is the UK s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork sharing ideas, supporting one another and always striving to improve. Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations. It s an exciting time to join Selwood as we continue to grow. We re committed to investing in our people developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us. About the Role Due to business growth, we have an exciting new opportunity for an Operations Manager to join our team, to support our Branch Manager based in the Bracknell Branch. You will play a key role in the growth of Selwood by helping to ensure the branch meets or better still, exceeds plan and objectives. As an Operations Manager, you will be working with other departmental functions to ensure smooth operational running in the absence of the Branch Manager. Health and Safety is a priority value to us - we believe everyone should be safe at work, and return home safely at the end of the day. You will need to have a high focus on health and safety, actively seeking safer ways of working, promptly addressing any concerns over unsafe acts, ensuring compliance training is up to date, and working closely with the SHEQ team. You will need management experience and be able to lead by example, demonstrating effective behaviours and developing an excellent team spirit and outstanding quality of service. You will need to have a strong understanding of company administration, quality assurance and health, safety and environmental policies, ensuring they are fully adhered to and that all activities are carried out in full compliance both with our policies and relevant regulations and statutory legislation. Main Responsibilities: Proactively promote health and safety by working closely with the Branch Manager, all branch staff and the SHEQ Department to minimise the risk of illness and injury to employees and legal and regulatory noncompliance. Oversee daily running of the hire desk office, ensuring its effective delivery. Collaborating with the Territory Manager & Solution Teams to ensure a professional service is provided at all times. Assist the Branch Manager to achieve planned profits and ROI% through the effective control of plant, operating costs, and pricing. Work closely with the Workshop Manager/Team to deliver effective maintenance and repairs for all company assets within the branch. Regularly review the designated area performance with respective managers, customers and other internal departments against KPI s measures, ensuring continuous improvement. Support the Branch Manager to develop and motivate direct reporting staff and ensure effective management of all personnel within the branch. Carry out monthly KPI reports for Framework customers, ensuring agreed deadlines are met. Please note, there is also a requirement to be part of an on call rota for this role. Qualifications & Experience: Experience of successfully supervising or leading a team, being able to demonstrate supervisory/leadership skills and the ability to develop, coach, motivate and engage a team. Must possess excellent communication and interpersonal skills, with the ability to listen and offer clear and constructive feedback. A vision for the business and the wider team, the ability to adapt and be decisive in a rapid pace environment. You will need to be highly organised with efficient time management and have the ability to prioritise accordingly. You will need to be confident with excellent interpersonal skills. Proactive and enthusiastic attitude IT Literate. Be able to analyse data on Microsoft Packages such as excel / word / outlook. Ability and willingness to travel within territory and throughout the UK as and when necessary. What We Can Do For You We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Company car (for essential users with frequent business travel) Eligible for company bonus scheme (annual and quarterly payments) 25 days holiday (plus length of service increases) + 8 Bank Holidays Holiday buying (up to an additional week) Private Medical Insurance (PMI) for yourself Medical cash plan for yourself reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships Pension scheme with contribution based on total earnings not just salary Life assurance protection at 3 x salary Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee Assistance Programme (EAP) & access to Mental Health First Aiders Employee referral scheme (up to £1,000 per referral) Support for development and training This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
Apr 25, 2026
Full time
Our Business Selwood is the UK s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork sharing ideas, supporting one another and always striving to improve. Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations. It s an exciting time to join Selwood as we continue to grow. We re committed to investing in our people developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us. About the Role Due to business growth, we have an exciting new opportunity for an Operations Manager to join our team, to support our Branch Manager based in the Bracknell Branch. You will play a key role in the growth of Selwood by helping to ensure the branch meets or better still, exceeds plan and objectives. As an Operations Manager, you will be working with other departmental functions to ensure smooth operational running in the absence of the Branch Manager. Health and Safety is a priority value to us - we believe everyone should be safe at work, and return home safely at the end of the day. You will need to have a high focus on health and safety, actively seeking safer ways of working, promptly addressing any concerns over unsafe acts, ensuring compliance training is up to date, and working closely with the SHEQ team. You will need management experience and be able to lead by example, demonstrating effective behaviours and developing an excellent team spirit and outstanding quality of service. You will need to have a strong understanding of company administration, quality assurance and health, safety and environmental policies, ensuring they are fully adhered to and that all activities are carried out in full compliance both with our policies and relevant regulations and statutory legislation. Main Responsibilities: Proactively promote health and safety by working closely with the Branch Manager, all branch staff and the SHEQ Department to minimise the risk of illness and injury to employees and legal and regulatory noncompliance. Oversee daily running of the hire desk office, ensuring its effective delivery. Collaborating with the Territory Manager & Solution Teams to ensure a professional service is provided at all times. Assist the Branch Manager to achieve planned profits and ROI% through the effective control of plant, operating costs, and pricing. Work closely with the Workshop Manager/Team to deliver effective maintenance and repairs for all company assets within the branch. Regularly review the designated area performance with respective managers, customers and other internal departments against KPI s measures, ensuring continuous improvement. Support the Branch Manager to develop and motivate direct reporting staff and ensure effective management of all personnel within the branch. Carry out monthly KPI reports for Framework customers, ensuring agreed deadlines are met. Please note, there is also a requirement to be part of an on call rota for this role. Qualifications & Experience: Experience of successfully supervising or leading a team, being able to demonstrate supervisory/leadership skills and the ability to develop, coach, motivate and engage a team. Must possess excellent communication and interpersonal skills, with the ability to listen and offer clear and constructive feedback. A vision for the business and the wider team, the ability to adapt and be decisive in a rapid pace environment. You will need to be highly organised with efficient time management and have the ability to prioritise accordingly. You will need to be confident with excellent interpersonal skills. Proactive and enthusiastic attitude IT Literate. Be able to analyse data on Microsoft Packages such as excel / word / outlook. Ability and willingness to travel within territory and throughout the UK as and when necessary. What We Can Do For You We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Company car (for essential users with frequent business travel) Eligible for company bonus scheme (annual and quarterly payments) 25 days holiday (plus length of service increases) + 8 Bank Holidays Holiday buying (up to an additional week) Private Medical Insurance (PMI) for yourself Medical cash plan for yourself reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships Pension scheme with contribution based on total earnings not just salary Life assurance protection at 3 x salary Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee Assistance Programme (EAP) & access to Mental Health First Aiders Employee referral scheme (up to £1,000 per referral) Support for development and training This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Burgess Hill. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Apr 25, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Burgess Hill. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 25, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
IT TRAINEE / 1ST LINE SUPPORT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT 125 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in Computer Science / Technology Graduates to start their careers in a 1st Line IT Support role. This position is a Contract / Interim position and will last up to 6 months. What you'll need to succeed The hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science / IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 25, 2026
Contractor
IT TRAINEE / 1ST LINE SUPPORT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT 125 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in Computer Science / Technology Graduates to start their careers in a 1st Line IT Support role. This position is a Contract / Interim position and will last up to 6 months. What you'll need to succeed The hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science / IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Apr 25, 2026
Full time
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time