Senior Property Manager (FTC) Milton Keynes £55,000 A leading property management company, is seeking a passionate and experienced Regional Resident Services Manager to join our dynamic team. In this permanent role, you will play a pivotal part in ensuring the safe and seamless management of our operations across a cluster or portfolio, aligning with our business strategy. With a competitive salary range of 55,000, this is an exciting opportunity to make a real impact in the property industry. - Deliver exceptional customer service and resident experience- Lead and develop a high-performing on-site team- Preferred Requirements: Ensure the Resident Services Team (RST) delivers the resident move-in and move-out process seamlessly, with all related streams completed within the set timeframe. Manage face-to-face enquiries from customers and maintain consistently high levels of customer service at all times. Effectively handle customer complaints and major incidents, such as security issues, with a calm and professional approach. Demonstrate a strong understanding of the Landlord and Tenants Act, Housing/Rents Acts Legislation, and health and safety requirements on-site. Possess a passion for service delivery and a can-do attitude, working collaboratively with the team to achieve goals. Preferred Qualifications: Educated to a minimum of A-Level standard or equivalent, with a desirable background in property management. Proven management and leadership experience in a complex residential property management or multi-site role in retail or hospitality. Excellent technical knowledge and previous experience in residential property repair and construction, an advantage. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
May 01, 2026
Full time
Senior Property Manager (FTC) Milton Keynes £55,000 A leading property management company, is seeking a passionate and experienced Regional Resident Services Manager to join our dynamic team. In this permanent role, you will play a pivotal part in ensuring the safe and seamless management of our operations across a cluster or portfolio, aligning with our business strategy. With a competitive salary range of 55,000, this is an exciting opportunity to make a real impact in the property industry. - Deliver exceptional customer service and resident experience- Lead and develop a high-performing on-site team- Preferred Requirements: Ensure the Resident Services Team (RST) delivers the resident move-in and move-out process seamlessly, with all related streams completed within the set timeframe. Manage face-to-face enquiries from customers and maintain consistently high levels of customer service at all times. Effectively handle customer complaints and major incidents, such as security issues, with a calm and professional approach. Demonstrate a strong understanding of the Landlord and Tenants Act, Housing/Rents Acts Legislation, and health and safety requirements on-site. Possess a passion for service delivery and a can-do attitude, working collaboratively with the team to achieve goals. Preferred Qualifications: Educated to a minimum of A-Level standard or equivalent, with a desirable background in property management. Proven management and leadership experience in a complex residential property management or multi-site role in retail or hospitality. Excellent technical knowledge and previous experience in residential property repair and construction, an advantage. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
The starting salary for this role is £70,975 based on a 36 hour working week. We are looking for a highly skilled and motivated Senior Manager to join our Adult Social Care's brand new Connect to Community (C2C) team within Surrey County Council's Adults, Wellbeing and Health Partnerships directorate. This is an exciting opportunity for a dynamic leader who wants to work collaboratively to improve outcomes for Surrey residents. This role will hold joint responsibility for Connect to Community, including oversight of the Mental Health and Learning Disability & Autism teams, ensuring timely support, strong safeguarding practice, and a personalised, strengths based approach from first point of contact. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Service The Connect to Community (C2C) team provides a pioneering, resident focused model that supports people from their very first point of contact. The team brings together a range of professional backgrounds to complete urgent assessments, connect residents to local services, and develop effective support plans. Senior leaders in C2C play a crucial role in: safeguarding and risk management providing oversight and direction for the service ensuring strength-based practice supporting multidisciplinary collaboration This is an environment that values innovation, professional leadership, and positive change. About the Role As the Senior Manager, you will provide joint leadership for the Connect to Community service, which encompasses the Mental Health and Learning Disability & Autism pathways within C2C. You will ensure the delivery of robust safeguarding practice that is both personalised and strengths-based, while overseeing day to day operations such as triage, safeguarding, risk management, assessment, and support planning. The role includes managing a delegated budget and maintaining strong performance and compliance across the service. You will champion a multi disciplinary, strengths based, preventative approach and work closely with NHS partners, the voluntary sector, community organisations, and internal teams. In addition, you will support continuous improvement, staff development, and ongoing service innovation. We are seeking an enthusiastic, forward thinking leader committed to excellent practice and delivering positive outcomes. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Professional qualification in social care, occupational therapy, nursing, or another relevant health field Recent experience managing frontline adult social care services Comprehensive knowledge of adult social care and health legislation Experience of leading change and driving service improvements Commitment to strengths based practice, personalisation, and supporting carers Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. Your Application To apply, we request that you submit a CV and you will be asked the following 3 questions: Please describe your experience of leading and managing frontline adult social care services. How have you ensured high quality practice, strong performance, and effective oversight, this should cover safeguarding, and the assessment and support planning processes and how you ensure risks are appropriately managed in complex or high pressure environments? This role will also have responsibility for the Mental Health and Learning Disability & Autism pathways within Connect to Community. Please outline any experience you have in these areas, or transferable skills and knowledge that would support you in leading these pathways. What impact have you made in your previous roles? Provide an example of how you have worked collaboratively with internal and external partners (e.g., health, voluntary sector, community organisations) to deliver positive change or improved outcomes. How did your leadership approach reflect Surrey County Council's values, strengths-based practice, and commitment to personalisation? The job advert closes at 23:59 on 17/05/2026 with interviews to follow. An exercise may be included as part of the interview. An enhanced DBS check including the Adults' and Children's Barred Lists will be required. This post is politically restricted under the Local Government and Housing Act 1989. We look forward to receiving your application! Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
May 01, 2026
Full time
The starting salary for this role is £70,975 based on a 36 hour working week. We are looking for a highly skilled and motivated Senior Manager to join our Adult Social Care's brand new Connect to Community (C2C) team within Surrey County Council's Adults, Wellbeing and Health Partnerships directorate. This is an exciting opportunity for a dynamic leader who wants to work collaboratively to improve outcomes for Surrey residents. This role will hold joint responsibility for Connect to Community, including oversight of the Mental Health and Learning Disability & Autism teams, ensuring timely support, strong safeguarding practice, and a personalised, strengths based approach from first point of contact. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Service The Connect to Community (C2C) team provides a pioneering, resident focused model that supports people from their very first point of contact. The team brings together a range of professional backgrounds to complete urgent assessments, connect residents to local services, and develop effective support plans. Senior leaders in C2C play a crucial role in: safeguarding and risk management providing oversight and direction for the service ensuring strength-based practice supporting multidisciplinary collaboration This is an environment that values innovation, professional leadership, and positive change. About the Role As the Senior Manager, you will provide joint leadership for the Connect to Community service, which encompasses the Mental Health and Learning Disability & Autism pathways within C2C. You will ensure the delivery of robust safeguarding practice that is both personalised and strengths-based, while overseeing day to day operations such as triage, safeguarding, risk management, assessment, and support planning. The role includes managing a delegated budget and maintaining strong performance and compliance across the service. You will champion a multi disciplinary, strengths based, preventative approach and work closely with NHS partners, the voluntary sector, community organisations, and internal teams. In addition, you will support continuous improvement, staff development, and ongoing service innovation. We are seeking an enthusiastic, forward thinking leader committed to excellent practice and delivering positive outcomes. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Professional qualification in social care, occupational therapy, nursing, or another relevant health field Recent experience managing frontline adult social care services Comprehensive knowledge of adult social care and health legislation Experience of leading change and driving service improvements Commitment to strengths based practice, personalisation, and supporting carers Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. Your Application To apply, we request that you submit a CV and you will be asked the following 3 questions: Please describe your experience of leading and managing frontline adult social care services. How have you ensured high quality practice, strong performance, and effective oversight, this should cover safeguarding, and the assessment and support planning processes and how you ensure risks are appropriately managed in complex or high pressure environments? This role will also have responsibility for the Mental Health and Learning Disability & Autism pathways within Connect to Community. Please outline any experience you have in these areas, or transferable skills and knowledge that would support you in leading these pathways. What impact have you made in your previous roles? Provide an example of how you have worked collaboratively with internal and external partners (e.g., health, voluntary sector, community organisations) to deliver positive change or improved outcomes. How did your leadership approach reflect Surrey County Council's values, strengths-based practice, and commitment to personalisation? The job advert closes at 23:59 on 17/05/2026 with interviews to follow. An exercise may be included as part of the interview. An enhanced DBS check including the Adults' and Children's Barred Lists will be required. This post is politically restricted under the Local Government and Housing Act 1989. We look forward to receiving your application! Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Location: London Gateway, Essex (with regular client and site travel) Salary: up to £70,000 + car Summary: We are seeking an experienced Key Account Manager to take full ownership of a high-value, multi-million pound contract. This is a senior, customer-facing role responsible for protecting and growing a strategic partnership while ensuring contractual, operational and commercial excellence. Acting as the point of accountability, you will sit at the intersection of the customer, internal operations and senior stakeholders. You will be required to demonstrate resilience, commercial confidence and the ability to manage expectations clearly and professionally, even in high-pressure situations. Key Responsibilities Own and manage a complex, strategic customer relationship at both UK and European level. Build strong, credible relationships with senior client stakeholders. Proactively manage customer expectations through clear, structured and transparent communication. Lead regular site visits, service and business reviews Work closely with warehousing, transport and planning teams to oversee end-to-end logistics operations. Maintain oversight of both B2B and B2C flows across multiple sites. Act as the senior escalation point for complex operational or service issues. Ensure all services delivered align with contractual commitments, SLAs and agreed tariffs. Monitor and report on KPIs, identifying trends, risks and opportunities for improvement. Identify opportunities for continuous improvement, value creation and service expansion. Support pricing reviews, cost control initiatives and commercial negotiations. Analyse performance data to drive accountability and service improvement. Present clear, fact-based insights to both internal teams and the customer. Lead improvement initiatives to enhance service quality, efficiency and customer satisfaction. Support new projects, system integrations and operational changes. Contribute to the development of structured account governance and performance frameworks. Experience: Proven experience managing large, complex or high-value key accounts. Extensive knowledge of logistics and supply chain operations. Strong stakeholder management skills, including at senior and executive level. Excellent communication skills with the ability to manage challenging conversations. Highly analytical, data-driven and commercially aware. Calm, structured and solution-focused under pressure. An engineering or technical background is preferred. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
May 01, 2026
Full time
Location: London Gateway, Essex (with regular client and site travel) Salary: up to £70,000 + car Summary: We are seeking an experienced Key Account Manager to take full ownership of a high-value, multi-million pound contract. This is a senior, customer-facing role responsible for protecting and growing a strategic partnership while ensuring contractual, operational and commercial excellence. Acting as the point of accountability, you will sit at the intersection of the customer, internal operations and senior stakeholders. You will be required to demonstrate resilience, commercial confidence and the ability to manage expectations clearly and professionally, even in high-pressure situations. Key Responsibilities Own and manage a complex, strategic customer relationship at both UK and European level. Build strong, credible relationships with senior client stakeholders. Proactively manage customer expectations through clear, structured and transparent communication. Lead regular site visits, service and business reviews Work closely with warehousing, transport and planning teams to oversee end-to-end logistics operations. Maintain oversight of both B2B and B2C flows across multiple sites. Act as the senior escalation point for complex operational or service issues. Ensure all services delivered align with contractual commitments, SLAs and agreed tariffs. Monitor and report on KPIs, identifying trends, risks and opportunities for improvement. Identify opportunities for continuous improvement, value creation and service expansion. Support pricing reviews, cost control initiatives and commercial negotiations. Analyse performance data to drive accountability and service improvement. Present clear, fact-based insights to both internal teams and the customer. Lead improvement initiatives to enhance service quality, efficiency and customer satisfaction. Support new projects, system integrations and operational changes. Contribute to the development of structured account governance and performance frameworks. Experience: Proven experience managing large, complex or high-value key accounts. Extensive knowledge of logistics and supply chain operations. Strong stakeholder management skills, including at senior and executive level. Excellent communication skills with the ability to manage challenging conversations. Highly analytical, data-driven and commercially aware. Calm, structured and solution-focused under pressure. An engineering or technical background is preferred. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Are you looking for a new HR Advisor role working within an incredibly supportive team? This is the opportunity for you! We are looking for an experienced HR Advisor (12 month FTC) to join our fantastic People Team. Help shape the employee experience at Freebridge - providing trusted HR advice, supporting leaders, and driving a culture where people thrive. Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We've had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. Please note, this role is on a 12 month FTC. Requirements Outline of key responsibilities Act as the first point of contact for HR-related queries, providing timely, professional, and accurate advice to employees and managers across a range of people matters Support managers with employee relations cases, including grievance, disciplinary, and capability matters, by providing guidance, preparing documentation, and attending investigations and hearings where required Work closely with the HR Business Partner to monitor, review, and update HR policies and procedures, ensuring alignment with current employment legislation, organisational changes, and best practice Provide a proactive advisory service to employees, ensuring they are fully informed of their rights, responsibilities, and entitlements, while promoting a positive employee experience Build and maintain strong employee relationships, responding promptly to queries, managing expectations, and escalating complex issues where appropriate Ensure all HR matters are handled fairly, consistently, and confidentially, in line with employment law, company policies, and organisational values We are looking for someone who has CIPD Level 5 or qualified by proven experience Knowledge of employment legislation and codes of practice Experience handling ER cases Knowledge of Data Protection requirements Demonstrate commitment to the principles underlying Equal Opportunities Knowledge of how pension schemes work and ability to explain to others Benefits What's in it for you? At Freebridge, we're appreciative of our team and you can enjoy the following benefits from joining us, among many more: An Annual Salary of: £ month FTC) Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme Charitable Leave: One day per year to volunteer for a cause you care about Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure Pension Scheme: A great pension scheme with generous employer contributions (up to 12%) Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don't discriminate against employees or potential employees based on protected characteristics. We're happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
May 01, 2026
Contractor
Are you looking for a new HR Advisor role working within an incredibly supportive team? This is the opportunity for you! We are looking for an experienced HR Advisor (12 month FTC) to join our fantastic People Team. Help shape the employee experience at Freebridge - providing trusted HR advice, supporting leaders, and driving a culture where people thrive. Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We've had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. Please note, this role is on a 12 month FTC. Requirements Outline of key responsibilities Act as the first point of contact for HR-related queries, providing timely, professional, and accurate advice to employees and managers across a range of people matters Support managers with employee relations cases, including grievance, disciplinary, and capability matters, by providing guidance, preparing documentation, and attending investigations and hearings where required Work closely with the HR Business Partner to monitor, review, and update HR policies and procedures, ensuring alignment with current employment legislation, organisational changes, and best practice Provide a proactive advisory service to employees, ensuring they are fully informed of their rights, responsibilities, and entitlements, while promoting a positive employee experience Build and maintain strong employee relationships, responding promptly to queries, managing expectations, and escalating complex issues where appropriate Ensure all HR matters are handled fairly, consistently, and confidentially, in line with employment law, company policies, and organisational values We are looking for someone who has CIPD Level 5 or qualified by proven experience Knowledge of employment legislation and codes of practice Experience handling ER cases Knowledge of Data Protection requirements Demonstrate commitment to the principles underlying Equal Opportunities Knowledge of how pension schemes work and ability to explain to others Benefits What's in it for you? At Freebridge, we're appreciative of our team and you can enjoy the following benefits from joining us, among many more: An Annual Salary of: £ month FTC) Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme Charitable Leave: One day per year to volunteer for a cause you care about Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure Pension Scheme: A great pension scheme with generous employer contributions (up to 12%) Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don't discriminate against employees or potential employees based on protected characteristics. We're happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Asset Investment Manager Local Housing Association Location: Edinburgh (Hybrid Working) Salary: £45k-50k (Plus Car Allowance) Contract: Full-time, 35 hours per week The Company This organisation is committed to providing high-quality housing, care, and support services that enable older people in Scotland to live independent, fulfilled lives click apply for full job details
May 01, 2026
Full time
Asset Investment Manager Local Housing Association Location: Edinburgh (Hybrid Working) Salary: £45k-50k (Plus Car Allowance) Contract: Full-time, 35 hours per week The Company This organisation is committed to providing high-quality housing, care, and support services that enable older people in Scotland to live independent, fulfilled lives click apply for full job details
Deputy Service Manager - Supported Accommodation Location: East Sussex Contract: Permanent, Full-time Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on-call rota Sector: Supported Housing / Homelessness / Young People / Vulnerable Adults About the Organisation Our client is a leading regional charity providing high-quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living. Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs. The Role: Deputy Service Manager As Deputy Service Manager, you will support the Service Manager in the operational running of a medium-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents. You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence. Key Responsibilities Support smooth day-to-day operations of a 24-hour supported accommodation service Ensure accommodation is safe, secure, welcoming and well-maintained Oversee referrals, assessments, inductions and occupancy agreements Deliver 1:1 keywork, groupwork and tailored support plans using trauma-informed principles Ensure high standards of safeguarding practice and risk management Promote prosocial behaviour using de-escalation and psychologically informed approaches Work with internal teams to support repairs, health & safety checks, void management and rent collection Participate in an out-of-hours management on-call rota Maintain accurate records and client data Uphold safeguarding, equality, diversity and organisational policies Contribute to service improvements using resident and stakeholder feedback Person Specification Essential Experience Background in supported housing, homelessness services, social care or similar Experience supporting young people and/or adults with multiple and complex needs Experience supervising or managing staff Understanding of safeguarding, risk management and maintaining professional boundaries Experience with housing management tasks - rent, voids, H&S, maintenance
May 01, 2026
Full time
Deputy Service Manager - Supported Accommodation Location: East Sussex Contract: Permanent, Full-time Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on-call rota Sector: Supported Housing / Homelessness / Young People / Vulnerable Adults About the Organisation Our client is a leading regional charity providing high-quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living. Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs. The Role: Deputy Service Manager As Deputy Service Manager, you will support the Service Manager in the operational running of a medium-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents. You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence. Key Responsibilities Support smooth day-to-day operations of a 24-hour supported accommodation service Ensure accommodation is safe, secure, welcoming and well-maintained Oversee referrals, assessments, inductions and occupancy agreements Deliver 1:1 keywork, groupwork and tailored support plans using trauma-informed principles Ensure high standards of safeguarding practice and risk management Promote prosocial behaviour using de-escalation and psychologically informed approaches Work with internal teams to support repairs, health & safety checks, void management and rent collection Participate in an out-of-hours management on-call rota Maintain accurate records and client data Uphold safeguarding, equality, diversity and organisational policies Contribute to service improvements using resident and stakeholder feedback Person Specification Essential Experience Background in supported housing, homelessness services, social care or similar Experience supporting young people and/or adults with multiple and complex needs Experience supervising or managing staff Understanding of safeguarding, risk management and maintaining professional boundaries Experience with housing management tasks - rent, voids, H&S, maintenance
Domestic Abuse Safe Accommodation Team Leader Cheshire West & Chester Women-only post (Section 7(2)(d) applies) Salary: £28,444 Hours: 32 per week Closing Date: When a suitable applicant is found A leading charity in the North West is seeking a passionate and experienced Team Leader to oversee Domestic Abuse Safe Accommodation services across Cheshire West & Chester. The organisation supports vulnerable women, men, young parents, and families affected by domestic abuse, homelessness, and relationship breakdown. Their mission is to empower individuals, promote safety, and support long-term recovery. About the Role As the Safe Accommodation Team Leader, you will coordinate and develop domestic abuse accommodation services, ensuring a trauma-informed, person-centred approach. You will work closely with the Operations Manager to deliver high-quality support, supervise staff, and maintain strong multi-agency partnerships. This role includes responsibility for service delivery, case management oversight, risk assessment, reporting, and ensuring compliance with safeguarding and legislative requirements. You will also contribute to partnership meetings such as MARAC, VAWG forums, and homelessness networks. Key Responsibilities Lead and coordinate safe accommodation services across the contract area Provide supervision, case audits, and support to staff and volunteers Oversee referrals, enquiries, and 24/7 access to support Maintain accurate client records, SMART plans, and risk management plans Ensure effective multi?agency working and represent the service at local meetings Monitor service outcomes, produce monthly reports, and support financial sustainability Manage accommodation-related issues including risk, ASB, and tenancy-related processes Support recruitment, induction, and development of staff Promote client involvement and ensure services remain accessible and trauma-informed Essential Experience & Knowledge Supporting individuals affected by domestic abuse, sexual violence, or stalking Strong understanding of trauma-informed practice Experience of multi-agency working (e.g., MARAC) Ability to conduct strengths, needs, and risk assessments (including DASH RIC) Experience supervising, motivating, or managing staff Knowledge of safeguarding, crisis accommodation, and community-based support Understanding of welfare benefits, including no recourse to public funds Strong crisis-resolution skills and commitment to diversity and inclusion Good IT skills, including Microsoft Office Desirable Experience in supported accommodation or dispersed housing provision Knowledge of criminal and civil proceedings relating to domestic abuse Experience enabling client involvement Requirements Relevant qualification (Management, Housing, Domestic Abuse, Women s Studies) at Level 5 or willingness to work towards it Ability to travel across the North West Access to a car with business insurance Flexibility to work evenings, weekends, and participate in a 24/7 on?call rota Valid DBS Benefits 25 days annual leave (rising to 28) bank holidays (pro rata) Auto-enrolment pension scheme Employee health plan Reduced gym membership Bike-to-work and tech schemes Christmas savings scheme Flexi-time for non?rota posts Free parking Staff discounts Bonus scheme for introducing new employees Please call Helen on (phone number removed) or email: (url removed) This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
May 01, 2026
Full time
Domestic Abuse Safe Accommodation Team Leader Cheshire West & Chester Women-only post (Section 7(2)(d) applies) Salary: £28,444 Hours: 32 per week Closing Date: When a suitable applicant is found A leading charity in the North West is seeking a passionate and experienced Team Leader to oversee Domestic Abuse Safe Accommodation services across Cheshire West & Chester. The organisation supports vulnerable women, men, young parents, and families affected by domestic abuse, homelessness, and relationship breakdown. Their mission is to empower individuals, promote safety, and support long-term recovery. About the Role As the Safe Accommodation Team Leader, you will coordinate and develop domestic abuse accommodation services, ensuring a trauma-informed, person-centred approach. You will work closely with the Operations Manager to deliver high-quality support, supervise staff, and maintain strong multi-agency partnerships. This role includes responsibility for service delivery, case management oversight, risk assessment, reporting, and ensuring compliance with safeguarding and legislative requirements. You will also contribute to partnership meetings such as MARAC, VAWG forums, and homelessness networks. Key Responsibilities Lead and coordinate safe accommodation services across the contract area Provide supervision, case audits, and support to staff and volunteers Oversee referrals, enquiries, and 24/7 access to support Maintain accurate client records, SMART plans, and risk management plans Ensure effective multi?agency working and represent the service at local meetings Monitor service outcomes, produce monthly reports, and support financial sustainability Manage accommodation-related issues including risk, ASB, and tenancy-related processes Support recruitment, induction, and development of staff Promote client involvement and ensure services remain accessible and trauma-informed Essential Experience & Knowledge Supporting individuals affected by domestic abuse, sexual violence, or stalking Strong understanding of trauma-informed practice Experience of multi-agency working (e.g., MARAC) Ability to conduct strengths, needs, and risk assessments (including DASH RIC) Experience supervising, motivating, or managing staff Knowledge of safeguarding, crisis accommodation, and community-based support Understanding of welfare benefits, including no recourse to public funds Strong crisis-resolution skills and commitment to diversity and inclusion Good IT skills, including Microsoft Office Desirable Experience in supported accommodation or dispersed housing provision Knowledge of criminal and civil proceedings relating to domestic abuse Experience enabling client involvement Requirements Relevant qualification (Management, Housing, Domestic Abuse, Women s Studies) at Level 5 or willingness to work towards it Ability to travel across the North West Access to a car with business insurance Flexibility to work evenings, weekends, and participate in a 24/7 on?call rota Valid DBS Benefits 25 days annual leave (rising to 28) bank holidays (pro rata) Auto-enrolment pension scheme Employee health plan Reduced gym membership Bike-to-work and tech schemes Christmas savings scheme Flexi-time for non?rota posts Free parking Staff discounts Bonus scheme for introducing new employees Please call Helen on (phone number removed) or email: (url removed) This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
12 month fixed term contract - electrical compliance manager - social housing Property Risk & Compliance Manager - ElectricalSalary: £57,433 per annumHours: 35 hours per weekContract Type: Fixed Term - 12 MonthsRole PurposeThe Property Risk & Compliance Manager - Electrical is responsible for the effective delivery of the organisation's Electrical Testing Programme and the Non-Gas Heated Properties Compliance Contract. The postholder will ensure all electrical safety obligations are delivered on time, within budget, and to the required statutory and industry standards. The role ensures that all work meets KPIs, SLAs, customer service expectations, and health and safety requirements across the property portfolio. Key ResponsibilitiesElectrical Compliance & Contract Management Lead and manage the Electrical Testing Programme, ensuring full compliance with statutory regulations and sector standards (e.g., BS 7671, Electrical Safety Regulations). Oversee the delivery of the non-gas heated property compliance contract, ensuring all obligations are met. Ensure all electrical works and inspections are completed within agreed SLAs, KPIs, and budget parameters. Manage and monitor contractor performance, carrying out audits, site inspections, and quality assurance checks. Review and approve electrical certification, reports, and remedial actions, ensuring accuracy and compliance. Maintain up-to-date compliance records and ensure accurate reporting for regulatory and internal governance purposes. Health, Safety & Risk Management Ensure all electrical safety activities meet statutory health and safety requirements. Lead investigations into electrical safety incidents, identifying root causes and implementing corrective actions. Provide expert technical advice on electrical safety, compliance risks, and mitigation strategies. Maintain a robust risk register for electrical compliance and escalate risks where necessary. Operational Delivery & Performance Develop and implement annual delivery plans for electrical compliance activities. Monitor programmes to ensure timely completion and efficient use of resources. Ensure excellent customer service standards are maintained for tenants, residents, and stakeholders. Support service improvement initiatives, innovation, and best practice adoption across compliance services. Financial & Contract Oversight Manage allocated budgets for electrical compliance and related contracts. Support procurement activities for electrical safety services, including specifications, tenders, and evaluation. Ensure cost-effective contract delivery and provide regular financial performance updates. Identify opportunities for efficiencies without compromising safety or quality. Leadership & Stakeholder Engagement Provide professional leadership to internal teams, contractors, and partners. Work collaboratively with Housing, Repairs, Asset Management, and Health & Safety teams. Present compliance performance reports to senior management, boards, and regulatory bodies where required. Promote a culture of safety, accountability, and continuous improvement. Qualifications & ExperienceEssential Electrical qualification - 18th Edition Electrical Standards Recognised electrical compliance qualification (e.g., City & Guilds 2391 Inspection & Testing). Demonstratable experience in Electrical contract management.•Experience of working with stakeholders, clients and contractors and developing successful long-term working relationships. •Proven experience of achieving targets and objectives •Good construction knowledge including Health & Safety Legislation, fire safety, CDM regulations and relevant codes of practice. •Experience of compliance related legislation. •Understanding and ability to undertake and apply risk assessments. •A firm understanding of Contract Law and procurement regulations (OJEU) •Demonstratable experience of sector leading construction related and Compliance software. •Experience of managing customer complaints and improving delivery through lessons learnt. IOSH Managing Safely or equivalent H&S qualification. Experience working within a local authority or public-sector environment. Experience managing compliance for non-gas heated property assets. Knowledge of asset management systems and compliance software. Key Behaviours & Competencies Strong leadership with the ability to influence and collaborate. Customer-focused approach with a commitment to service excellence. Analytical mindset with strong problem-solving skills. Ability to manage complex workloads and make informed decisions quickly. High attention to detail and a commitment to safety and compliance. What you'll get in return for a 12-month fixed term contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 01, 2026
Contractor
12 month fixed term contract - electrical compliance manager - social housing Property Risk & Compliance Manager - ElectricalSalary: £57,433 per annumHours: 35 hours per weekContract Type: Fixed Term - 12 MonthsRole PurposeThe Property Risk & Compliance Manager - Electrical is responsible for the effective delivery of the organisation's Electrical Testing Programme and the Non-Gas Heated Properties Compliance Contract. The postholder will ensure all electrical safety obligations are delivered on time, within budget, and to the required statutory and industry standards. The role ensures that all work meets KPIs, SLAs, customer service expectations, and health and safety requirements across the property portfolio. Key ResponsibilitiesElectrical Compliance & Contract Management Lead and manage the Electrical Testing Programme, ensuring full compliance with statutory regulations and sector standards (e.g., BS 7671, Electrical Safety Regulations). Oversee the delivery of the non-gas heated property compliance contract, ensuring all obligations are met. Ensure all electrical works and inspections are completed within agreed SLAs, KPIs, and budget parameters. Manage and monitor contractor performance, carrying out audits, site inspections, and quality assurance checks. Review and approve electrical certification, reports, and remedial actions, ensuring accuracy and compliance. Maintain up-to-date compliance records and ensure accurate reporting for regulatory and internal governance purposes. Health, Safety & Risk Management Ensure all electrical safety activities meet statutory health and safety requirements. Lead investigations into electrical safety incidents, identifying root causes and implementing corrective actions. Provide expert technical advice on electrical safety, compliance risks, and mitigation strategies. Maintain a robust risk register for electrical compliance and escalate risks where necessary. Operational Delivery & Performance Develop and implement annual delivery plans for electrical compliance activities. Monitor programmes to ensure timely completion and efficient use of resources. Ensure excellent customer service standards are maintained for tenants, residents, and stakeholders. Support service improvement initiatives, innovation, and best practice adoption across compliance services. Financial & Contract Oversight Manage allocated budgets for electrical compliance and related contracts. Support procurement activities for electrical safety services, including specifications, tenders, and evaluation. Ensure cost-effective contract delivery and provide regular financial performance updates. Identify opportunities for efficiencies without compromising safety or quality. Leadership & Stakeholder Engagement Provide professional leadership to internal teams, contractors, and partners. Work collaboratively with Housing, Repairs, Asset Management, and Health & Safety teams. Present compliance performance reports to senior management, boards, and regulatory bodies where required. Promote a culture of safety, accountability, and continuous improvement. Qualifications & ExperienceEssential Electrical qualification - 18th Edition Electrical Standards Recognised electrical compliance qualification (e.g., City & Guilds 2391 Inspection & Testing). Demonstratable experience in Electrical contract management.•Experience of working with stakeholders, clients and contractors and developing successful long-term working relationships. •Proven experience of achieving targets and objectives •Good construction knowledge including Health & Safety Legislation, fire safety, CDM regulations and relevant codes of practice. •Experience of compliance related legislation. •Understanding and ability to undertake and apply risk assessments. •A firm understanding of Contract Law and procurement regulations (OJEU) •Demonstratable experience of sector leading construction related and Compliance software. •Experience of managing customer complaints and improving delivery through lessons learnt. IOSH Managing Safely or equivalent H&S qualification. Experience working within a local authority or public-sector environment. Experience managing compliance for non-gas heated property assets. Knowledge of asset management systems and compliance software. Key Behaviours & Competencies Strong leadership with the ability to influence and collaborate. Customer-focused approach with a commitment to service excellence. Analytical mindset with strong problem-solving skills. Ability to manage complex workloads and make informed decisions quickly. High attention to detail and a commitment to safety and compliance. What you'll get in return for a 12-month fixed term contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Hybrid Working - 3 Days Onsite Interim: Up to £369.64 Umbrella DOE Permanent: Please apply or call for details Contract length: 6 months (review for extension) An established London Borough Council is looking to appoint an experienced Asset Manager to join their housing team on either a permanent or interim basis. This is a strategic leadership role responsible for managing the asset management function and leading a team of 5, driving service delivery, transformation, and long-term housing investment planning. Key Responsibilities Manage and lead the asset management team across a broad range of functions Coordinate the development of the asset management strategy in collaboration with internal stakeholders Lead on resident consultation relating to asset strategy and stock changes Oversee portfolio management including acquisitions and new build asset data Act as lead officer for asset data systems and associated development Ensure Decent Homes reporting and annual returns are completed accurately and on time Lead the rolling stock condition survey programme Oversee the wider housing investment programme Take full responsibility for service transformation and NEC oversight nsure the quality, integrity, and ownership of asset management data Develop asset-related projects and make recommendations regarding housing stock changes Manage deployment of staffing resources to ensure effective service delivery Provide matrix management across specific operational areas where required Oversee the stock condition surveyors Requirements Proven experience in senior asset management within housing Strong leadership experience managing teams Experience overseeing housing investment programmes and stock condition data Knowledge of NEC and service transformation within housing/property services Strong stakeholder engagement and strategic planning capability Additional Information Hybrid working - 3 days onsite required In-person interviews only For more information, please contact Izzie Guimaraes at Carrington West on (phone number removed) or (url removed)
May 01, 2026
Contractor
Hybrid Working - 3 Days Onsite Interim: Up to £369.64 Umbrella DOE Permanent: Please apply or call for details Contract length: 6 months (review for extension) An established London Borough Council is looking to appoint an experienced Asset Manager to join their housing team on either a permanent or interim basis. This is a strategic leadership role responsible for managing the asset management function and leading a team of 5, driving service delivery, transformation, and long-term housing investment planning. Key Responsibilities Manage and lead the asset management team across a broad range of functions Coordinate the development of the asset management strategy in collaboration with internal stakeholders Lead on resident consultation relating to asset strategy and stock changes Oversee portfolio management including acquisitions and new build asset data Act as lead officer for asset data systems and associated development Ensure Decent Homes reporting and annual returns are completed accurately and on time Lead the rolling stock condition survey programme Oversee the wider housing investment programme Take full responsibility for service transformation and NEC oversight nsure the quality, integrity, and ownership of asset management data Develop asset-related projects and make recommendations regarding housing stock changes Manage deployment of staffing resources to ensure effective service delivery Provide matrix management across specific operational areas where required Oversee the stock condition surveyors Requirements Proven experience in senior asset management within housing Strong leadership experience managing teams Experience overseeing housing investment programmes and stock condition data Knowledge of NEC and service transformation within housing/property services Strong stakeholder engagement and strategic planning capability Additional Information Hybrid working - 3 days onsite required In-person interviews only For more information, please contact Izzie Guimaraes at Carrington West on (phone number removed) or (url removed)
Senior Performance Improvement Manager Location : Home based with frequent travel across the Midlands, Southern England, South Coast sites and regular meetings at Birmingham office locations Salary : 60,000 - 70,000 plus bonus, 5,200 car allowance and benefits Role Overview An established organisation supporting Service Family accommodation across the UK is seeking a Senior Performance Improvement Manager to help drive service improvement, operational efficiency and innovation across a large and complex contract portfolio. This is a high-impact role focused on identifying smarter ways of working, improving customer outcomes and helping operational teams deliver a better overall service. Working closely with the Continuous Improvement Lead and teams across housing, facilities management and home insurance, you will play a key role in shaping new ways of working and identifying opportunities for change. The role requires someone who is naturally curious, analytical and comfortable challenging existing processes in order to drive better outcomes. This is not a people management role, but it does require someone who can work independently, build strong relationships and bring energy, enthusiasm and fresh thinking into the business. You will use data, operational insight and research to identify opportunities for improvement, recommend new technologies and support the development of more effective ways of working. The successful candidate will be someone who enjoys problem solving, is highly comfortable with numbers and reporting, and has the confidence to work closely with stakeholders across all levels of the business. Attitude is key here. The business is looking for someone dynamic, forward-thinking and keen to learn, with the ability to spot opportunities that others may miss. Key Responsibilities Identify, develop and deliver performance improvement initiatives across housing, FM, home insurance and operational service delivery functions Analyse KPI performance, operational data, customer feedback and service trends to identify areas for improvement Investigate root causes of underperformance and identify sustainable, long-term solutions Use data and numerical analysis to prioritise opportunities based on operational impact, customer benefit and commercial value Research, identify and recommend new technologies, systems, reporting tools and innovative approaches to improve service delivery Support the introduction of new processes, systems and ways of working that improve efficiency and customer outcomes Work closely with the Continuous Improvement Lead and operational teams to shape and deliver improvement plans Develop business cases for change, clearly outlining the rationale, expected benefits and return on investment Facilitate workshops, improvement sessions and problem-solving meetings with operational stakeholders Challenge existing ways of working constructively and encourage teams to think differently about service delivery and performance Improve data visibility, reporting capability and performance tracking across the business Produce clear and detailed reports, presentations and dashboards for senior stakeholders Use Microsoft Excel and other Microsoft 365 tools to analyse performance data and present findings Support the development and refinement of KPIs, service measures and reporting frameworks Monitor the success of improvement initiatives, ensuring that changes are embedded and benefits are sustained over time Build strong relationships across operational teams, support functions and senior leadership groups Represent the function at meetings, providing clear updates, recommendations and insight-led reporting Maintain a positive and professional image with key external stakeholders and client representatives Essential Requirements Proven experience within a performance improvement, business improvement, continuous improvement or operational excellence role Strong analytical capability with the ability to interpret large volumes of data and identify trends, risks and opportunities Advanced Microsoft Excel skills and strong understanding of Microsoft 365 tools Experience using data, reporting and numerical analysis to support business decisions and prioritise improvement activity Comfortable researching and identifying new technologies, systems and innovative ways of working Ability to develop business cases, reports and presentations for senior stakeholders Experience facilitating workshops, problem-solving sessions and improvement meetings Strong communication skills with the ability to influence, challenge and engage stakeholders at all levels Highly organised with the ability to manage multiple projects and priorities simultaneously Self-motivated, proactive and able to work independently without the need for direct supervision Strong commercial awareness and the ability to balance customer, operational and financial priorities Degree educated or able to demonstrate a similar level of academic capability Full UK driving licence and willingness to travel frequently across Southern England and to Birmingham office locations Ability to obtain and maintain SC Clearance Desirable Background Experience within housing, facilities management, property services, insurance or customer-focused operational environments Experience using Power BI or similar reporting and visualisation tools Knowledge of continuous improvement methodologies such as Lean, Six Sigma or process mapping Experience working within complex, multi-site or contract-led environments Previous exposure to public sector, defence or accommodation-related contracts Benefits Bonus 5,200 car allowance 25 days annual leave 6% matched pension contribution Private medical cover for self and partner Life assurance at 2x annual salary One professional subscription paid per year
Apr 30, 2026
Full time
Senior Performance Improvement Manager Location : Home based with frequent travel across the Midlands, Southern England, South Coast sites and regular meetings at Birmingham office locations Salary : 60,000 - 70,000 plus bonus, 5,200 car allowance and benefits Role Overview An established organisation supporting Service Family accommodation across the UK is seeking a Senior Performance Improvement Manager to help drive service improvement, operational efficiency and innovation across a large and complex contract portfolio. This is a high-impact role focused on identifying smarter ways of working, improving customer outcomes and helping operational teams deliver a better overall service. Working closely with the Continuous Improvement Lead and teams across housing, facilities management and home insurance, you will play a key role in shaping new ways of working and identifying opportunities for change. The role requires someone who is naturally curious, analytical and comfortable challenging existing processes in order to drive better outcomes. This is not a people management role, but it does require someone who can work independently, build strong relationships and bring energy, enthusiasm and fresh thinking into the business. You will use data, operational insight and research to identify opportunities for improvement, recommend new technologies and support the development of more effective ways of working. The successful candidate will be someone who enjoys problem solving, is highly comfortable with numbers and reporting, and has the confidence to work closely with stakeholders across all levels of the business. Attitude is key here. The business is looking for someone dynamic, forward-thinking and keen to learn, with the ability to spot opportunities that others may miss. Key Responsibilities Identify, develop and deliver performance improvement initiatives across housing, FM, home insurance and operational service delivery functions Analyse KPI performance, operational data, customer feedback and service trends to identify areas for improvement Investigate root causes of underperformance and identify sustainable, long-term solutions Use data and numerical analysis to prioritise opportunities based on operational impact, customer benefit and commercial value Research, identify and recommend new technologies, systems, reporting tools and innovative approaches to improve service delivery Support the introduction of new processes, systems and ways of working that improve efficiency and customer outcomes Work closely with the Continuous Improvement Lead and operational teams to shape and deliver improvement plans Develop business cases for change, clearly outlining the rationale, expected benefits and return on investment Facilitate workshops, improvement sessions and problem-solving meetings with operational stakeholders Challenge existing ways of working constructively and encourage teams to think differently about service delivery and performance Improve data visibility, reporting capability and performance tracking across the business Produce clear and detailed reports, presentations and dashboards for senior stakeholders Use Microsoft Excel and other Microsoft 365 tools to analyse performance data and present findings Support the development and refinement of KPIs, service measures and reporting frameworks Monitor the success of improvement initiatives, ensuring that changes are embedded and benefits are sustained over time Build strong relationships across operational teams, support functions and senior leadership groups Represent the function at meetings, providing clear updates, recommendations and insight-led reporting Maintain a positive and professional image with key external stakeholders and client representatives Essential Requirements Proven experience within a performance improvement, business improvement, continuous improvement or operational excellence role Strong analytical capability with the ability to interpret large volumes of data and identify trends, risks and opportunities Advanced Microsoft Excel skills and strong understanding of Microsoft 365 tools Experience using data, reporting and numerical analysis to support business decisions and prioritise improvement activity Comfortable researching and identifying new technologies, systems and innovative ways of working Ability to develop business cases, reports and presentations for senior stakeholders Experience facilitating workshops, problem-solving sessions and improvement meetings Strong communication skills with the ability to influence, challenge and engage stakeholders at all levels Highly organised with the ability to manage multiple projects and priorities simultaneously Self-motivated, proactive and able to work independently without the need for direct supervision Strong commercial awareness and the ability to balance customer, operational and financial priorities Degree educated or able to demonstrate a similar level of academic capability Full UK driving licence and willingness to travel frequently across Southern England and to Birmingham office locations Ability to obtain and maintain SC Clearance Desirable Background Experience within housing, facilities management, property services, insurance or customer-focused operational environments Experience using Power BI or similar reporting and visualisation tools Knowledge of continuous improvement methodologies such as Lean, Six Sigma or process mapping Experience working within complex, multi-site or contract-led environments Previous exposure to public sector, defence or accommodation-related contracts Benefits Bonus 5,200 car allowance 25 days annual leave 6% matched pension contribution Private medical cover for self and partner Life assurance at 2x annual salary One professional subscription paid per year
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager Transitional Supported Housing Project - £32,760 - £38,220 per annum (Salaries vary depending on experiences) Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location Oxfordshire We are recruiting a Mental Health Team Manager for our Transitional Supported Housing Project, a service supporting individuals with serious mental health diagnoses in their recovery journey and transition to independent living. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities : Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence Manage complex cases and escalate serious concerns to clinical teams Facilitate move-ins, manage voids, and coordinate with referrals and housing teams Lead reflective practice following serious incidents Supervise and develop staff, manage rotas, recruitment, and training compliance Conduct audits, spot checks, and ensure health & safety standards Oversee medication checks and safeguarding processes Advocate for residents in clinical consultations and support benefit access Promote meaningful activities and skill development Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors. Essential: Strong experience managing a team Basic knowledge of safeguarding, mental health, and team development Strong planning, communication, and management skills Desirable: Diploma or vocational qualifications in management and leadership Knowledge of trauma-informed care, CBT, motivational interviewing Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational Make a real difference in the lives of vulnerable adults Access to training, development, and career progression Supportive management and collaborative working environment Competitive salary and pension scheme 37 days annual leave (inclusive of bank holidays) 24/7 Employee Assistance Programme (EAP) Cycle to Work Scheme Enhanced maternity, paternity and adoption leave Access to Blue Light Card discounts Opportunities for secondments and internal progression If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 04/06/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Apr 30, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager Transitional Supported Housing Project - £32,760 - £38,220 per annum (Salaries vary depending on experiences) Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location Oxfordshire We are recruiting a Mental Health Team Manager for our Transitional Supported Housing Project, a service supporting individuals with serious mental health diagnoses in their recovery journey and transition to independent living. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities : Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence Manage complex cases and escalate serious concerns to clinical teams Facilitate move-ins, manage voids, and coordinate with referrals and housing teams Lead reflective practice following serious incidents Supervise and develop staff, manage rotas, recruitment, and training compliance Conduct audits, spot checks, and ensure health & safety standards Oversee medication checks and safeguarding processes Advocate for residents in clinical consultations and support benefit access Promote meaningful activities and skill development Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors. Essential: Strong experience managing a team Basic knowledge of safeguarding, mental health, and team development Strong planning, communication, and management skills Desirable: Diploma or vocational qualifications in management and leadership Knowledge of trauma-informed care, CBT, motivational interviewing Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational Make a real difference in the lives of vulnerable adults Access to training, development, and career progression Supportive management and collaborative working environment Competitive salary and pension scheme 37 days annual leave (inclusive of bank holidays) 24/7 Employee Assistance Programme (EAP) Cycle to Work Scheme Enhanced maternity, paternity and adoption leave Access to Blue Light Card discounts Opportunities for secondments and internal progression If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 04/06/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Stock Condition Surveyor (HHSRS Qualified) Local Authority - South Coast (Hampshire) £35 per hour - Inside IR35 Full-time Temporary (approx. 6 months) ASAP start A Local Authority on the south coast is seeking experienced Stock Condition Surveyors to support its Housing Revenue Account (HRA) programme, covering a housing stock of just over 3,000 homes of mixed age, type and construction. This is a key temporary appointment within the Property Services team, supporting a high-priority programme to complete outstanding stock condition surveys across the borough. The role sits within a small, close-knit and supportive team of surveyors and technical staff. The Role You will be responsible for carrying out detailed stock condition surveys across occupied and void residential properties, ensuring accurate and consistent recording of building condition data using digital systems. The outputs will directly inform asset management planning, investment decisions, and compliance reporting. The role requires strong technical building surveying knowledge, confidence working independently, and the ability to manage a varied workload across a compact geographic area where most properties are within a short travel distance. Key Requirements HHSRS qualification (essential) Proven experience in stock condition surveying or residential building surveying Strong understanding of housing maintenance, defects, and building pathology Competent use of digital surveying tools and data capture systems Ability to work accurately, independently, and to deadlines Full UK driving licence preferred Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 30, 2026
Contractor
Stock Condition Surveyor (HHSRS Qualified) Local Authority - South Coast (Hampshire) £35 per hour - Inside IR35 Full-time Temporary (approx. 6 months) ASAP start A Local Authority on the south coast is seeking experienced Stock Condition Surveyors to support its Housing Revenue Account (HRA) programme, covering a housing stock of just over 3,000 homes of mixed age, type and construction. This is a key temporary appointment within the Property Services team, supporting a high-priority programme to complete outstanding stock condition surveys across the borough. The role sits within a small, close-knit and supportive team of surveyors and technical staff. The Role You will be responsible for carrying out detailed stock condition surveys across occupied and void residential properties, ensuring accurate and consistent recording of building condition data using digital systems. The outputs will directly inform asset management planning, investment decisions, and compliance reporting. The role requires strong technical building surveying knowledge, confidence working independently, and the ability to manage a varied workload across a compact geographic area where most properties are within a short travel distance. Key Requirements HHSRS qualification (essential) Proven experience in stock condition surveying or residential building surveying Strong understanding of housing maintenance, defects, and building pathology Competent use of digital surveying tools and data capture systems Ability to work accurately, independently, and to deadlines Full UK driving licence preferred Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
New Business Development Manager Location : Hybrid/Remote working Salary : From £70,000 per annum Vacancy Type : Permanent, Full time ACEDA is a leading provider of integrated technology solutions, specialising in IT infrastructure, fire & security systems, electrical services and smart building technologies. With over 30 years experience, we deliver end-to-end solutions that help organisations operate safely, securely and efficiently. Purpose of the Role As a New Business Development Manager, you will drive proactive growth of ACEDA s service contract portfolio by identifying, targeting and securing new customers across priority sectors. This role will focus purely on new business acquisition generating leads, building relationships, submitting proposals/tenders and converting opportunities into long-term service contracts and projects. ACEDA have offices at Thornaby in Teesside and Gosforth in Newcastle, the role offers flexibility in working location, with the option to be based from any of our offices or work in a hybrid/remote capacity. The key focus is on delivering results and driving new business growth, rather than being tied to a specific location. Key Responsibilities and Accountabilities Lead Generation & Pipeline Development: Identify and research prospective clients in target sectors. Water Utilities, Healthcare, Education, Social Housing, etc Build and maintain a robust new business pipeline aligned with ACEDA s service offerings Fire, Security, Electrical, Network Infrastructure, IT. Develop relationships with key decision-makers within target organisations, FM, Procurement, Estates. Manage and report on pipeline activity via Simpro / CRM. Sales & Business Development: Conduct initial discovery meetings to understand client needs, budgets and timescales. Produce tailored proposals and sales collateral (with support from Bid/Marketing). Lead the submission of tender responses for new service contracts. Attend industry events/networking opportunities to promote ACEDA and generate new leads. Actively progress opportunities from concept through to contract award. Bid & Tender Support: Work with the CRO and Bid Manager to proactively identify and pursue relevant tenders / frameworks. Contribute to bid planning, win themes and submission content. Ensure that pipeline and bid activity is prioritised in line with ACEDA s strategic focus and capacity. Stakeholder & Internal Collaboration: Work closely with operational teams to ensure service capability aligns with client requirements. Provide regular updates to the CRO on pipeline performance and key opportunities. Handover won accounts effectively to the relevant Account Manager / Operations lead. Performance & Kpi s: Value of new service contracts secured Number of qualified leads generated per month Volume of meetings / proposals / tenders submitted Conversion rate of opportunities Growth of pipeline value in target sectors and regions Skills & Experience Required Essential: Proven track record of winning new business in B2B services (ideally Fire, Security, Electrical or Facilities/Infrastructure sectors) Strong hunter mindset passionate about building new relationships and securing new customers Experience selling into public sector clients (utilities, NHS, education or social housing) Excellent interpersonal and communication skills Ability to self-manage, work autonomously and drive activity Full UK driving licence and willingness to travel Desirable: Knowledge of BAFE / Fire and Security compliance requirements Experience with tender processes and public sector procurement portals Understanding of Simpro / CRM systems To Apply If you feel you are a suitable candidate and would like to work for ACEDA, please do not hesitate to apply. Please note we can only accept candidates who have the Right to Work in the UK If you haven t heard from us with 7 working days, please accept that on this occasion you have been unsuccessful. ACEDA is an equal opportunities employer and does not discriminate on the grounds of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applications will be considered solely on merit and suitability for the role.
Apr 30, 2026
Full time
New Business Development Manager Location : Hybrid/Remote working Salary : From £70,000 per annum Vacancy Type : Permanent, Full time ACEDA is a leading provider of integrated technology solutions, specialising in IT infrastructure, fire & security systems, electrical services and smart building technologies. With over 30 years experience, we deliver end-to-end solutions that help organisations operate safely, securely and efficiently. Purpose of the Role As a New Business Development Manager, you will drive proactive growth of ACEDA s service contract portfolio by identifying, targeting and securing new customers across priority sectors. This role will focus purely on new business acquisition generating leads, building relationships, submitting proposals/tenders and converting opportunities into long-term service contracts and projects. ACEDA have offices at Thornaby in Teesside and Gosforth in Newcastle, the role offers flexibility in working location, with the option to be based from any of our offices or work in a hybrid/remote capacity. The key focus is on delivering results and driving new business growth, rather than being tied to a specific location. Key Responsibilities and Accountabilities Lead Generation & Pipeline Development: Identify and research prospective clients in target sectors. Water Utilities, Healthcare, Education, Social Housing, etc Build and maintain a robust new business pipeline aligned with ACEDA s service offerings Fire, Security, Electrical, Network Infrastructure, IT. Develop relationships with key decision-makers within target organisations, FM, Procurement, Estates. Manage and report on pipeline activity via Simpro / CRM. Sales & Business Development: Conduct initial discovery meetings to understand client needs, budgets and timescales. Produce tailored proposals and sales collateral (with support from Bid/Marketing). Lead the submission of tender responses for new service contracts. Attend industry events/networking opportunities to promote ACEDA and generate new leads. Actively progress opportunities from concept through to contract award. Bid & Tender Support: Work with the CRO and Bid Manager to proactively identify and pursue relevant tenders / frameworks. Contribute to bid planning, win themes and submission content. Ensure that pipeline and bid activity is prioritised in line with ACEDA s strategic focus and capacity. Stakeholder & Internal Collaboration: Work closely with operational teams to ensure service capability aligns with client requirements. Provide regular updates to the CRO on pipeline performance and key opportunities. Handover won accounts effectively to the relevant Account Manager / Operations lead. Performance & Kpi s: Value of new service contracts secured Number of qualified leads generated per month Volume of meetings / proposals / tenders submitted Conversion rate of opportunities Growth of pipeline value in target sectors and regions Skills & Experience Required Essential: Proven track record of winning new business in B2B services (ideally Fire, Security, Electrical or Facilities/Infrastructure sectors) Strong hunter mindset passionate about building new relationships and securing new customers Experience selling into public sector clients (utilities, NHS, education or social housing) Excellent interpersonal and communication skills Ability to self-manage, work autonomously and drive activity Full UK driving licence and willingness to travel Desirable: Knowledge of BAFE / Fire and Security compliance requirements Experience with tender processes and public sector procurement portals Understanding of Simpro / CRM systems To Apply If you feel you are a suitable candidate and would like to work for ACEDA, please do not hesitate to apply. Please note we can only accept candidates who have the Right to Work in the UK If you haven t heard from us with 7 working days, please accept that on this occasion you have been unsuccessful. ACEDA is an equal opportunities employer and does not discriminate on the grounds of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applications will be considered solely on merit and suitability for the role.
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £34,282.13 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London The difference you will make as a Property Services Planner/Scheduler As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. May occasionally oversee work of an apprentice and work as part of a team or alone. Working with some vulnerable service users / groups. Managing expectations of client and service users. Effective management of operative diaries and resource. Correct priority target assigned to work. Person specification Essential Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Able to work alone or as part of team, demonstrates company values e.g. customer first. Desirable Team working Communication skills Organisational skills Decision making and problem solving. Negotiating skills People Management
Apr 30, 2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £34,282.13 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London The difference you will make as a Property Services Planner/Scheduler As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. May occasionally oversee work of an apprentice and work as part of a team or alone. Working with some vulnerable service users / groups. Managing expectations of client and service users. Effective management of operative diaries and resource. Correct priority target assigned to work. Person specification Essential Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Able to work alone or as part of team, demonstrates company values e.g. customer first. Desirable Team working Communication skills Organisational skills Decision making and problem solving. Negotiating skills People Management
Salary:£70k - £90k+ bonus Location:Brighton or Remote (UK only) About Us Rittman Analytics is an analytics consultancy based in Brighton, UK. We work with organizations to modernise and scale their data analytics capabilities based on a modern data stack based on Google Cloud and other partner technology. We work with our clients to design, build and support innovative analytics solutions that empower end users to answer their own questions - we are experts in the modern data stack. Why Rittman Analytics? We are a company made up of passionate engineers and consultants. We are striving to be a Great Place to Work with a culture that encourages you to be your best self. Our Values Pursue Expertise: A commitment to deep technical and individual expertise through continuous learning to ensure that our services and people are industry leading Delivering on our Promise : A steadfast commitment to delivering on the promise we make to clients, ensuring that solutions are delivered impeccably and add significant value Integrity & Transparency: A pledge to foster transparent communication with our team and our clients, ensuring clients can rely on both the data and the commitment of the firm The Role As Senior Analytics Consultant at Rittman Analytics you will lead the delivery of key client projects for our clients in the UK, Northern Europe and North America. Your responsibilities will involve building trusted relationships with our clients, finding creative ways to solve problems, scoping projects and delivering those projects either on your own or as the lead in a small team. Successful candidates will bring experience with Google Cloud, our strategic technology partner, along with modern data stack technologies such as dbt, Looker, Fivetran, Segment and Cube. Ideally you'll already have a relevant Google Cloud Certification (Data Engineer is preferred) or be committed to obtaining that certification within your first three months with us. Most importantly, you should have experience and a desire to work within a consulting environment, thriving on managing multiple concurrent projects and delivering to deadlines and client expectations. You'll work with stakeholders at all levels of technical experience and seniority, work on cutting-edge projects with a top-tier team and engage with stakeholders of all levels of technical and management seniority on projects you lead or deliver as part of a team. You'll be responsible for 1. Delivering and Leading Analytics Projects You will deliver - and often lead - analytics and data engineering projects, including: Configuring and implementing cloud and database infrastructure using tools such as Google Cloud, Google BigQuery and Google Cloud SQL Transforming and modelling data using tools such as dbt, Dataform and Cube Developing dashboards, explorations and data visualisations using tools such as Looker, Preset, Power BI and Superset Developing test plans and testing data to ensure it is of high quality Running and leading projects using Agile scrum/kanban techniques, and ensuring deliverables are in a reviewable state before sprint ceremonies Leading technical discussions with clients where you propose approaches, defend decisions and control the narrative on your workstream. Developing and implementing monitoring and optimisation strategies for development workloads 2. Architecting Solutions Leading the discovery of, and documenting, business logic and data definitions using language understandable to a non-technical audience, using terms they can read and validate Working with prospects, customers and RA sales/senior management teams to create solution architectures Designing data flows, data models and data orchestrations 3. Owning Project Blockers and Risk A Senior Analytics Consultant is commercially accountable for the success of their engagement - not just technically contributing to it. This means: Identifying blockers early and driving them to closure yourself, rather than waiting for a Delivery Manager or colleague to formalise the next step on your behalf Proactively calling alignment sessions when ambiguity exists - on KPI definitions, data models, or business logic - rather than assuming agreement has been reached Committing to and booking follow-up actions with clients immediately during or after a session, not "as soon as I can" Ensuring that critical preparatory work is complete before going offline, and escalating delivery risk in advance if it cannot be 4. Managing Your Own Readiness Obtaining Google Cloud Data Engineer certification within six months of you starting this role, if you don't already have it Maintaining your dbt and Looker developer certifications Arriving on a project already proficient in the agreed toolset, or having flagged skill gaps with your project manager before they surface in client-facing sessions Staying updated with the latest data engineering technologies and methodologies, including gaining familiarity with new tools and techniques ready for work you are likely to be assigned to 5. Mentoring and Internal Communication Mentoring and guiding more junior consultants Using daily standups to proactively signal progress, flag risks, and name dependencies - not just describe what you're currently doing Escalating clearly when blocked or uncertain rather than assuming things are "probably fine" 6. Collaboration Collaborating closely with our Head of Delivery and CEO to align analytics and data engineering work with client and business goals. What We're Looking For Must-Haves: Real-world commercial experience with Google Cloud, Looker, dbt, Google BigQuery Experience in a consulting role and a strong ability to manage multiple concurrent engagements Outstanding analytical, problem-solving and technical skills, a head for numbers and an attention to detail An excellent grasp of SQL, data modelling, cloud data warehousing and database design Experience using software development methods (git, CI/CD, code reuse etc) in an analytics context Confidence in your ability to manage relationships (partners, clients, prospects, etc.) and to work constructively with stakeholders at all levels of technical and data maturity Based in the UK, excellent written and spoken English skills Nice-to-Haves An entrepreneurial mindset that is motivated by both the commercial and technical aspects of working for a consultancy, bringing a desire and interest in helping us, and our clients, grow their businesses Experience and certifications in other modern data stack tools such as Fivetran, Snowflake, Segment, Airbyte etc Based in Sussex or South-Eastern England What Success Looks Like as a Senior Analytics Consultant Client Leadership You lead technical discussions in client sessions - proposing approaches, defending decisions, and steering the conversation, rather than deferring to colleagues to explain your workstream Client stakeholders regard you as the person accountable for your area of the engagement; you control the narrative and proactively call meetings when alignment is needed You schedule follow-up commitments with clients immediately when they arise, not reactively after the fact Ownership and Proactivity You drive blockers to closure yourself - KPI sign-offs, alignment sessions, outstanding decisions - without needing a Delivery Manager to prompt or formalise the next step on your behalf You identify and communicate risks early, in standups and in writing, with enough notice for the team to respond; you do not go offline with critical work incomplete without first escalating the risk You self-remediate skill or knowledge gaps before they surface in client-facing sessions Delivery Quality Your deliverables - business definitions, data models, KPI documentation - are written for their intended audience, in plain language that client stakeholders can read and validate without interpretation Your work is in a reviewable state before sprint ceremonies, not mid-action when the team needs to estimate or plan around it Technical Contribution You are sought out as a mentor and the "teammate of record" for your area of expertise You regularly scope and stage work into well-defined milestones You lead adoption of new technologies and methodologies when necessary You contribute actively to our internal Knowledge Base, Technical Tutorials and internal Analytics Commercial Contribution You build outstanding rapport and reputation with clients You support our Head of Delivery and CEO in winning and retaining successful clients Benefits 26 Days Annual Leave + your birthday, or next working day if it falls on a weekend A bonus scheme that pays 3% of the project revenue above your target that is attributed to you over a quarter, conditional on achieving 9 or greater in NPS Survey results for projects you're involved in Flexible Bank Holidays policy, enabling you to exchange a government-set public holiday for a more convenient time off, such as to celebrate a religious festival (post-probation period) Company Bonus Scheme Life Assurance Private Medical Insurance . click apply for full job details
Apr 30, 2026
Full time
Salary:£70k - £90k+ bonus Location:Brighton or Remote (UK only) About Us Rittman Analytics is an analytics consultancy based in Brighton, UK. We work with organizations to modernise and scale their data analytics capabilities based on a modern data stack based on Google Cloud and other partner technology. We work with our clients to design, build and support innovative analytics solutions that empower end users to answer their own questions - we are experts in the modern data stack. Why Rittman Analytics? We are a company made up of passionate engineers and consultants. We are striving to be a Great Place to Work with a culture that encourages you to be your best self. Our Values Pursue Expertise: A commitment to deep technical and individual expertise through continuous learning to ensure that our services and people are industry leading Delivering on our Promise : A steadfast commitment to delivering on the promise we make to clients, ensuring that solutions are delivered impeccably and add significant value Integrity & Transparency: A pledge to foster transparent communication with our team and our clients, ensuring clients can rely on both the data and the commitment of the firm The Role As Senior Analytics Consultant at Rittman Analytics you will lead the delivery of key client projects for our clients in the UK, Northern Europe and North America. Your responsibilities will involve building trusted relationships with our clients, finding creative ways to solve problems, scoping projects and delivering those projects either on your own or as the lead in a small team. Successful candidates will bring experience with Google Cloud, our strategic technology partner, along with modern data stack technologies such as dbt, Looker, Fivetran, Segment and Cube. Ideally you'll already have a relevant Google Cloud Certification (Data Engineer is preferred) or be committed to obtaining that certification within your first three months with us. Most importantly, you should have experience and a desire to work within a consulting environment, thriving on managing multiple concurrent projects and delivering to deadlines and client expectations. You'll work with stakeholders at all levels of technical experience and seniority, work on cutting-edge projects with a top-tier team and engage with stakeholders of all levels of technical and management seniority on projects you lead or deliver as part of a team. You'll be responsible for 1. Delivering and Leading Analytics Projects You will deliver - and often lead - analytics and data engineering projects, including: Configuring and implementing cloud and database infrastructure using tools such as Google Cloud, Google BigQuery and Google Cloud SQL Transforming and modelling data using tools such as dbt, Dataform and Cube Developing dashboards, explorations and data visualisations using tools such as Looker, Preset, Power BI and Superset Developing test plans and testing data to ensure it is of high quality Running and leading projects using Agile scrum/kanban techniques, and ensuring deliverables are in a reviewable state before sprint ceremonies Leading technical discussions with clients where you propose approaches, defend decisions and control the narrative on your workstream. Developing and implementing monitoring and optimisation strategies for development workloads 2. Architecting Solutions Leading the discovery of, and documenting, business logic and data definitions using language understandable to a non-technical audience, using terms they can read and validate Working with prospects, customers and RA sales/senior management teams to create solution architectures Designing data flows, data models and data orchestrations 3. Owning Project Blockers and Risk A Senior Analytics Consultant is commercially accountable for the success of their engagement - not just technically contributing to it. This means: Identifying blockers early and driving them to closure yourself, rather than waiting for a Delivery Manager or colleague to formalise the next step on your behalf Proactively calling alignment sessions when ambiguity exists - on KPI definitions, data models, or business logic - rather than assuming agreement has been reached Committing to and booking follow-up actions with clients immediately during or after a session, not "as soon as I can" Ensuring that critical preparatory work is complete before going offline, and escalating delivery risk in advance if it cannot be 4. Managing Your Own Readiness Obtaining Google Cloud Data Engineer certification within six months of you starting this role, if you don't already have it Maintaining your dbt and Looker developer certifications Arriving on a project already proficient in the agreed toolset, or having flagged skill gaps with your project manager before they surface in client-facing sessions Staying updated with the latest data engineering technologies and methodologies, including gaining familiarity with new tools and techniques ready for work you are likely to be assigned to 5. Mentoring and Internal Communication Mentoring and guiding more junior consultants Using daily standups to proactively signal progress, flag risks, and name dependencies - not just describe what you're currently doing Escalating clearly when blocked or uncertain rather than assuming things are "probably fine" 6. Collaboration Collaborating closely with our Head of Delivery and CEO to align analytics and data engineering work with client and business goals. What We're Looking For Must-Haves: Real-world commercial experience with Google Cloud, Looker, dbt, Google BigQuery Experience in a consulting role and a strong ability to manage multiple concurrent engagements Outstanding analytical, problem-solving and technical skills, a head for numbers and an attention to detail An excellent grasp of SQL, data modelling, cloud data warehousing and database design Experience using software development methods (git, CI/CD, code reuse etc) in an analytics context Confidence in your ability to manage relationships (partners, clients, prospects, etc.) and to work constructively with stakeholders at all levels of technical and data maturity Based in the UK, excellent written and spoken English skills Nice-to-Haves An entrepreneurial mindset that is motivated by both the commercial and technical aspects of working for a consultancy, bringing a desire and interest in helping us, and our clients, grow their businesses Experience and certifications in other modern data stack tools such as Fivetran, Snowflake, Segment, Airbyte etc Based in Sussex or South-Eastern England What Success Looks Like as a Senior Analytics Consultant Client Leadership You lead technical discussions in client sessions - proposing approaches, defending decisions, and steering the conversation, rather than deferring to colleagues to explain your workstream Client stakeholders regard you as the person accountable for your area of the engagement; you control the narrative and proactively call meetings when alignment is needed You schedule follow-up commitments with clients immediately when they arise, not reactively after the fact Ownership and Proactivity You drive blockers to closure yourself - KPI sign-offs, alignment sessions, outstanding decisions - without needing a Delivery Manager to prompt or formalise the next step on your behalf You identify and communicate risks early, in standups and in writing, with enough notice for the team to respond; you do not go offline with critical work incomplete without first escalating the risk You self-remediate skill or knowledge gaps before they surface in client-facing sessions Delivery Quality Your deliverables - business definitions, data models, KPI documentation - are written for their intended audience, in plain language that client stakeholders can read and validate without interpretation Your work is in a reviewable state before sprint ceremonies, not mid-action when the team needs to estimate or plan around it Technical Contribution You are sought out as a mentor and the "teammate of record" for your area of expertise You regularly scope and stage work into well-defined milestones You lead adoption of new technologies and methodologies when necessary You contribute actively to our internal Knowledge Base, Technical Tutorials and internal Analytics Commercial Contribution You build outstanding rapport and reputation with clients You support our Head of Delivery and CEO in winning and retaining successful clients Benefits 26 Days Annual Leave + your birthday, or next working day if it falls on a weekend A bonus scheme that pays 3% of the project revenue above your target that is attributed to you over a quarter, conditional on achieving 9 or greater in NPS Survey results for projects you're involved in Flexible Bank Holidays policy, enabling you to exchange a government-set public holiday for a more convenient time off, such as to celebrate a religious festival (post-probation period) Company Bonus Scheme Life Assurance Private Medical Insurance . click apply for full job details
I am currently working with a Housing association based in West London, specialising in repairs and maintenance, They are looking for a Senior Operationsl Manager to join the team specialising in managing and controlling all operations cost effectively and efficiently, whilst managing and running smoothly a team. The Duties of this role are: Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability. Promote social responsibility and community engagement working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others. Actively engage with and support resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately 5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing sub-contractors contracts to retain, manage and ensure compliance Education & Qualifications Needed: CIH qualification in Managing Housing Maintenance or equivalent (Desirable) Educated to degree level, or equivalent (Desirable) Competent user of Microsoft Office packages (Outlook, Word, and Excel) The Salary for this role is 73,000- 81,000+ Benefits. If you are interested in this role and want to find out more information please email (url removed) or call Thank you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2026
Full time
I am currently working with a Housing association based in West London, specialising in repairs and maintenance, They are looking for a Senior Operationsl Manager to join the team specialising in managing and controlling all operations cost effectively and efficiently, whilst managing and running smoothly a team. The Duties of this role are: Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability. Promote social responsibility and community engagement working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others. Actively engage with and support resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately 5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing sub-contractors contracts to retain, manage and ensure compliance Education & Qualifications Needed: CIH qualification in Managing Housing Maintenance or equivalent (Desirable) Educated to degree level, or equivalent (Desirable) Competent user of Microsoft Office packages (Outlook, Word, and Excel) The Salary for this role is 73,000- 81,000+ Benefits. If you are interested in this role and want to find out more information please email (url removed) or call Thank you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 30, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 30, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
The Bridge Project has been supporting people across Bradford since 1983. We work with individuals, families and communities to create lasting, positive change, recognising that people s needs are often complex. Our dedicated team of around 120 staff, helps address a wide range of challenges, including housing instability, health and wellbeing, employment barriers and more. We are looking for a forward-thinking Finance Manager to play a pivotal role across the organisation, with a particular focus on our supported housing projects. This is an exciting new position that not only takes on key responsibilities from our Director of Finance, but also additional work linked to our housing projects as we grow. With major expansion planned over the next two years and our journey towards becoming a Registered Provider of Social Housing (RP) well underway, this is a rare opportunity to shape the financial foundations of a rapidly developing housing portfolio. The Finance Manager will line manage the Finance Administrator, who undertakes much of Bridge s day-to-day finance processing, and will work closely with the Director of Finance on organisational wide financial management. Because of our size, the post will cover a range of financial responsibilities that in larger organisation would be divided across several posts. These responsibilities will include; managing income and expenditure for our housing projects; oversight of the organisation s purchase ledger; payroll; producing internal management accounts and financial monitoring reports to funders; assisting with organisational budgeting, annual accounts and the audit process. This makes the role ideally suited to someone with a broad range of accounting and financial experience and skills, ideally with either a social housing or charity background. We are looking for someone who is a part-qualified or a fully qualified accountant, with knowledge of UK accounting regulations. Strong financial reporting and analytical skills along with an understanding of payroll processes and systems is essential. This is a full-time permanent position, with the potential for hybrid working. A willingness to undergo an enhanced DBS check is also a requirement of the post. If you would thrive working as part of our supportive and positive staff team, we d love to hear from you. Alongside a rewarding career, you ll enjoy a benefits package designed to help you thrive: Competitive salary that reflects your skills and contribution 32 days of annual leave to rest, recharge, and enjoy life outside work 5% employer pension contribution to support your long term financial security A dedicated Learning & Development programme to help you grow and progress 24/7 Employee Assistance Programme offering confidential advice whenever you need it Death in service benefit worth three times your salary for added peace of mind Refer a friend bonus of £500 when you help us bring great people on board Two hours of monthly wellbeing time to pause, connect, and reset with your team A programme of mindfulness activities to boost focus on overall wellbeing The Bridge Project is proud to be a Mindful Employer, championing a workplace where wellbeing truly matters. If you would like to have an informal conversation about the role, please contact Martin Brook, Director of Finance and Support Services to arrange this. To find out more information and to download an application pack, please visit Jobs and Volunteering - The Bridge Project. You must complete the Bridge Project s application form in order to be considered for the role. The application form plays a key part in our recruitment and selection process. We use the information you provide about your skills, experience, career and education history to decide whether or not to invite you for an interview. It is important that you complete the application form as fully and accurately as possible, ensuring that you give specific examples which demonstrate how you meet the criteria. No CVs are accepted. No Employment Agencies please. Closing Date: 9.00 am Monday 18 May 2026 Shortlisting Date: Tuesday 19 May 2026 Interview Date: Thursday 4 June 2026
Apr 30, 2026
Full time
The Bridge Project has been supporting people across Bradford since 1983. We work with individuals, families and communities to create lasting, positive change, recognising that people s needs are often complex. Our dedicated team of around 120 staff, helps address a wide range of challenges, including housing instability, health and wellbeing, employment barriers and more. We are looking for a forward-thinking Finance Manager to play a pivotal role across the organisation, with a particular focus on our supported housing projects. This is an exciting new position that not only takes on key responsibilities from our Director of Finance, but also additional work linked to our housing projects as we grow. With major expansion planned over the next two years and our journey towards becoming a Registered Provider of Social Housing (RP) well underway, this is a rare opportunity to shape the financial foundations of a rapidly developing housing portfolio. The Finance Manager will line manage the Finance Administrator, who undertakes much of Bridge s day-to-day finance processing, and will work closely with the Director of Finance on organisational wide financial management. Because of our size, the post will cover a range of financial responsibilities that in larger organisation would be divided across several posts. These responsibilities will include; managing income and expenditure for our housing projects; oversight of the organisation s purchase ledger; payroll; producing internal management accounts and financial monitoring reports to funders; assisting with organisational budgeting, annual accounts and the audit process. This makes the role ideally suited to someone with a broad range of accounting and financial experience and skills, ideally with either a social housing or charity background. We are looking for someone who is a part-qualified or a fully qualified accountant, with knowledge of UK accounting regulations. Strong financial reporting and analytical skills along with an understanding of payroll processes and systems is essential. This is a full-time permanent position, with the potential for hybrid working. A willingness to undergo an enhanced DBS check is also a requirement of the post. If you would thrive working as part of our supportive and positive staff team, we d love to hear from you. Alongside a rewarding career, you ll enjoy a benefits package designed to help you thrive: Competitive salary that reflects your skills and contribution 32 days of annual leave to rest, recharge, and enjoy life outside work 5% employer pension contribution to support your long term financial security A dedicated Learning & Development programme to help you grow and progress 24/7 Employee Assistance Programme offering confidential advice whenever you need it Death in service benefit worth three times your salary for added peace of mind Refer a friend bonus of £500 when you help us bring great people on board Two hours of monthly wellbeing time to pause, connect, and reset with your team A programme of mindfulness activities to boost focus on overall wellbeing The Bridge Project is proud to be a Mindful Employer, championing a workplace where wellbeing truly matters. If you would like to have an informal conversation about the role, please contact Martin Brook, Director of Finance and Support Services to arrange this. To find out more information and to download an application pack, please visit Jobs and Volunteering - The Bridge Project. You must complete the Bridge Project s application form in order to be considered for the role. The application form plays a key part in our recruitment and selection process. We use the information you provide about your skills, experience, career and education history to decide whether or not to invite you for an interview. It is important that you complete the application form as fully and accurately as possible, ensuring that you give specific examples which demonstrate how you meet the criteria. No CVs are accepted. No Employment Agencies please. Closing Date: 9.00 am Monday 18 May 2026 Shortlisting Date: Tuesday 19 May 2026 Interview Date: Thursday 4 June 2026
We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool. As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will be responsible for leading a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables customers to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development. Your role includes overseeing the deployment of staff to meet individual needs and preferences within available resources, identifying training needs (both mandatory and service-specific), and maintaining accurate records. You will respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers. Establishing clear goals and pathways towards greater independence for service users, you will organize regular person-centred reviews, putting each person's views and journey at the heart of planning and decision-making. Working closely with local multi-disciplinary teams and community-based agencies, you will provide holistic, wrap-around support. You will maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere. Facilitating service user engagement, involvement, and peer support, you will implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions. You will provide exceptional customer care, proactively communicate with stakeholders about risk management and the welfare of the people we support. Your strong ethical duty of care and commitment to safeguarding vulnerable individuals will be at the core of your work. If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager via or by email: .uk. Vacancy Reference Number: 92438 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Apr 30, 2026
Full time
We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool. As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will be responsible for leading a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables customers to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development. Your role includes overseeing the deployment of staff to meet individual needs and preferences within available resources, identifying training needs (both mandatory and service-specific), and maintaining accurate records. You will respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers. Establishing clear goals and pathways towards greater independence for service users, you will organize regular person-centred reviews, putting each person's views and journey at the heart of planning and decision-making. Working closely with local multi-disciplinary teams and community-based agencies, you will provide holistic, wrap-around support. You will maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere. Facilitating service user engagement, involvement, and peer support, you will implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions. You will provide exceptional customer care, proactively communicate with stakeholders about risk management and the welfare of the people we support. Your strong ethical duty of care and commitment to safeguarding vulnerable individuals will be at the core of your work. If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager via or by email: .uk. Vacancy Reference Number: 92438 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
