The Salvation Army International
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY Outreach Caseworker is responsible for providing trauma-informed outreach, case management, advocacy, and employment support services to individuals facing significant barriers to employment, including homelessness, substance use, mental health challenges, poverty, and social isolation. This role combines community outreach and direct casework support, working alongside participants to reduce barriers, build stability, and move toward meaningful employment, volunteer, and life-skill opportunities. The incumbent will work both in the office and within the community, building trusting relationships with vulnerable individuals while coordinating services, referrals, and individualized case plans. All duties are performed in keeping with The Salvation Army's mission, vision, and values. KEY RESPONSIBILITIES 1. Outreach & Engagement Conduct community-based outreach to individuals experiencing homelessness, housing instability, unemployment, mental health challenges, and substance use concerns Build trusting relationships with participants through consistent, compassionate, non-judgmental presence Meet participants in community settings, shelters, public spaces, partner agencies, and other safe locations Assess immediate needs and connect participants to appropriate supports, including housing, healthcare, addictions services, mental health resources, food security, and income assistance Provide crisis intervention, de-escalation, emotional support, and advocacy as needed Conduct home visits and community visits where appropriate Support outreach events, meal programs, drop-in services, and community-based programming Maintain safety standards for staff and participants during outreach activities. 2. Case Management & Participant Support Conduct intake assessments and determine participant eligibility for programing Develop individualized service plans and employment readiness goals in collaboration with participants Maintain an active caseload and provide ongoing case coordination Document case notes, progress updates, referrals, and participant outcomes in a timely and professional manner Assist participants with applications and documentation, including: housing identification income supports employment programs training opportunities Coordinate referrals to internal and external services Support participants in goal setting, problem solving, and life stabilization Monitor participant progress and adapt service plans as needed Maintain strict confidentiality and professional boundaries. 3. Employment Readiness & Life Skills Support Support participants in developing skills needed for employment and community reintegration Assist with: Resumes Cover letters Job search Interview preparation Workplace readiness Facilitate individual and group sessions related to life skills, confidence building, and employability Support participants in identifying volunteer placements, work experience, and training opportunities Collaborate with community employers and agencies to identify opportunities for participants. 4. Program Administration & Reporting Maintain accurate participant files, case notes, statistics, and program documentation Collect and report data required by funders and The Salvation Army Contribute to monthly, quarterly, and year-end reports Track outcomes related to participant engagement, stabilization, and employment readiness Assist with program development and evaluation Participate in community meetings, case conferences, and stakeholder partnerships 5. Team & Community Collaboration Work collaboratively with staff, volunteers, community partners, and external agencies Participate in team meetings, debriefs, and supervision Help strengthen relationships with community partners, including housing, mental health, addictions, employment, and Indigenous organizations Represent The Salvation Army professionally in the community. QUALIFICATIONS Education Diploma or post-secondary education in Social Services, Human Services, Community Support, or a related field preferred Equivalent education and lived/professional experience may be considered Experience Minimum 2 years related experience in social services, outreach, case management, or community support work Experience working with individuals experiencing homelessness, addictions, mental health challenges, and complex barriers Experience in crisis intervention and de-escalation. Required Skills & Abilities Strong understanding of trauma-informed and participant-centered practice Excellent interpersonal and communication skills Strong organizational and documentation skills Ability to work independently and as part of a team Ability to manage multiple priorities in a dynamic environment Strong professional boundaries and confidentiality practices Compassionate, non-judgmental approach to vulnerable populations Cultural humility and ability to work with diverse populations. Certifications / Requirements Valid First Aid / CPR certification Valid BC Driver's License and access to reliable transportation Satisfactory Criminal Record Check including Vulnerable Sector Check Crisis intervention / Non-violent crisis intervention training is an asset. WORKING CONDITIONS The incumbent's work environment includes both office-based case management duties and community-based outreach responsibilities. This position requires a moderate amount of keyboarding, electronic documentation, and manual record keeping, including the preparation and maintenance of confidential participant files, case notes, reports, and statistics. The incumbent will regularly work in community settings, participant homes, shelters, public spaces, and outdoor environments, and must be prepared to be on the move and working outside in inclement weather conditions, including rain, snow, and extreme seasonal temperatures. The position requires the ability to work independently while remaining part of a collaborative team, establish priorities, manage multiple tasks, respond to urgent situations, and meet deadlines in a fast-paced and often unpredictable environment. Those served by the program may share information and experiences that are highly disturbing in nature, requiring intentional debriefing, consultation, and professional self-regulation. The incumbent may be required to work under the following disagreeable or high-stress conditions: Isolation Monotony Odours Dealing with behavioural challenges Verbal abuse Exposure to emotionally distressing situations Exposure to drugs and alcohol Exposure to bodily fluids and bodily waste Working with individuals experiencing crisis, mental health challenges, or substance use Work schedules that may occasionally affect lifestyle or require flexibility The incumbent may come into contact with individuals who are angry, agitated, vulnerable, or potentially violent, and must be able
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY Outreach Caseworker is responsible for providing trauma-informed outreach, case management, advocacy, and employment support services to individuals facing significant barriers to employment, including homelessness, substance use, mental health challenges, poverty, and social isolation. This role combines community outreach and direct casework support, working alongside participants to reduce barriers, build stability, and move toward meaningful employment, volunteer, and life-skill opportunities. The incumbent will work both in the office and within the community, building trusting relationships with vulnerable individuals while coordinating services, referrals, and individualized case plans. All duties are performed in keeping with The Salvation Army's mission, vision, and values. KEY RESPONSIBILITIES 1. Outreach & Engagement Conduct community-based outreach to individuals experiencing homelessness, housing instability, unemployment, mental health challenges, and substance use concerns Build trusting relationships with participants through consistent, compassionate, non-judgmental presence Meet participants in community settings, shelters, public spaces, partner agencies, and other safe locations Assess immediate needs and connect participants to appropriate supports, including housing, healthcare, addictions services, mental health resources, food security, and income assistance Provide crisis intervention, de-escalation, emotional support, and advocacy as needed Conduct home visits and community visits where appropriate Support outreach events, meal programs, drop-in services, and community-based programming Maintain safety standards for staff and participants during outreach activities. 2. Case Management & Participant Support Conduct intake assessments and determine participant eligibility for programing Develop individualized service plans and employment readiness goals in collaboration with participants Maintain an active caseload and provide ongoing case coordination Document case notes, progress updates, referrals, and participant outcomes in a timely and professional manner Assist participants with applications and documentation, including: housing identification income supports employment programs training opportunities Coordinate referrals to internal and external services Support participants in goal setting, problem solving, and life stabilization Monitor participant progress and adapt service plans as needed Maintain strict confidentiality and professional boundaries. 3. Employment Readiness & Life Skills Support Support participants in developing skills needed for employment and community reintegration Assist with: Resumes Cover letters Job search Interview preparation Workplace readiness Facilitate individual and group sessions related to life skills, confidence building, and employability Support participants in identifying volunteer placements, work experience, and training opportunities Collaborate with community employers and agencies to identify opportunities for participants. 4. Program Administration & Reporting Maintain accurate participant files, case notes, statistics, and program documentation Collect and report data required by funders and The Salvation Army Contribute to monthly, quarterly, and year-end reports Track outcomes related to participant engagement, stabilization, and employment readiness Assist with program development and evaluation Participate in community meetings, case conferences, and stakeholder partnerships 5. Team & Community Collaboration Work collaboratively with staff, volunteers, community partners, and external agencies Participate in team meetings, debriefs, and supervision Help strengthen relationships with community partners, including housing, mental health, addictions, employment, and Indigenous organizations Represent The Salvation Army professionally in the community. QUALIFICATIONS Education Diploma or post-secondary education in Social Services, Human Services, Community Support, or a related field preferred Equivalent education and lived/professional experience may be considered Experience Minimum 2 years related experience in social services, outreach, case management, or community support work Experience working with individuals experiencing homelessness, addictions, mental health challenges, and complex barriers Experience in crisis intervention and de-escalation. Required Skills & Abilities Strong understanding of trauma-informed and participant-centered practice Excellent interpersonal and communication skills Strong organizational and documentation skills Ability to work independently and as part of a team Ability to manage multiple priorities in a dynamic environment Strong professional boundaries and confidentiality practices Compassionate, non-judgmental approach to vulnerable populations Cultural humility and ability to work with diverse populations. Certifications / Requirements Valid First Aid / CPR certification Valid BC Driver's License and access to reliable transportation Satisfactory Criminal Record Check including Vulnerable Sector Check Crisis intervention / Non-violent crisis intervention training is an asset. WORKING CONDITIONS The incumbent's work environment includes both office-based case management duties and community-based outreach responsibilities. This position requires a moderate amount of keyboarding, electronic documentation, and manual record keeping, including the preparation and maintenance of confidential participant files, case notes, reports, and statistics. The incumbent will regularly work in community settings, participant homes, shelters, public spaces, and outdoor environments, and must be prepared to be on the move and working outside in inclement weather conditions, including rain, snow, and extreme seasonal temperatures. The position requires the ability to work independently while remaining part of a collaborative team, establish priorities, manage multiple tasks, respond to urgent situations, and meet deadlines in a fast-paced and often unpredictable environment. Those served by the program may share information and experiences that are highly disturbing in nature, requiring intentional debriefing, consultation, and professional self-regulation. The incumbent may be required to work under the following disagreeable or high-stress conditions: Isolation Monotony Odours Dealing with behavioural challenges Verbal abuse Exposure to emotionally distressing situations Exposure to drugs and alcohol Exposure to bodily fluids and bodily waste Working with individuals experiencing crisis, mental health challenges, or substance use Work schedules that may occasionally affect lifestyle or require flexibility The incumbent may come into contact with individuals who are angry, agitated, vulnerable, or potentially violent, and must be able
ST MARTINS
Norwich, Norfolk
Are you interested in mental health? Do want to support people in their recovery from experiences like depression, anxiety and psychosis? Do you want to help people as they find their feet and rebuild their lives? St Martins is looking for passionate people, who want to join our team to make a difference, with knowledge that could help improve someone's mental health, their physical health, their social networks and their engagement with specialist services. We are looking for an experienced individual to join the team of Intensive Recovery Workers to provide psychologically informed, recovery focused support to people with mental health and complex needs. The role will require working flexibly and remotely as part of a geographically spread team, including daily local travel within the service locality and, where appropriate, working within wider localities across Norfolk to support the demand and capacity requirements of the Norfolk-wide Integrated Housing and Community Support Service so driving is essential. This is a full time permanent role - 38 hours per week Salary - £28,153 to £30,023 We are looking for: Someone who has the ability to develop and use skills and knowledge to support people accessing the service, to manage their mental health, improve physical health, build support networks and engage with specialist services. Someone with the passion and drive to support anyone finding themselves in this situation. Evidence of emotional resilience and tenacity to push ahead to find the appropriate solutions, even when faced with resistance. Experience with supporting people who have poor mental health, addictions or who are ex-offenders. Someone who can work flexibly and undertake daytime and evening duties as directed, including some weekends, bank holidays and sleep-ins. You can expect: The support and guidance of working for one of the top 5 best charities to work for, in the Best Companies list 2023. A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law. You will have a personal development programme tailored to your interests within our field and work. Up to 29 days holiday and from your first day an additional 'birthday' holiday to be taken in your birthday month. Employee Assistance Programme (EAP) - that provides a 24hr helpline to support you and those living at the same address (over the age of 16) through any of life's issues or problems. Including up to 6 sessions of face-to-face, telephone or online counselling, per issue, per year, including CBT. We offer access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world. Keep more of what you earn by taking advantage of our salary sacrifice schemes! Team members can benefit from lower tax contributions and increased payments into their pension. In addition, St Martins offers non-cash benefits, such as the purchase of high value items such as bikes and technology, including laptops and smartphones. Access to discounted products and services, including: 'Blue Light' discount card, wellbeing platform, Pension scheme and life insurance. For further information on the role, please contact Jon Kingham, Service Manager at CLOSING DATE: 30th April 2026
Are you interested in mental health? Do want to support people in their recovery from experiences like depression, anxiety and psychosis? Do you want to help people as they find their feet and rebuild their lives? St Martins is looking for passionate people, who want to join our team to make a difference, with knowledge that could help improve someone's mental health, their physical health, their social networks and their engagement with specialist services. We are looking for an experienced individual to join the team of Intensive Recovery Workers to provide psychologically informed, recovery focused support to people with mental health and complex needs. The role will require working flexibly and remotely as part of a geographically spread team, including daily local travel within the service locality and, where appropriate, working within wider localities across Norfolk to support the demand and capacity requirements of the Norfolk-wide Integrated Housing and Community Support Service so driving is essential. This is a full time permanent role - 38 hours per week Salary - £28,153 to £30,023 We are looking for: Someone who has the ability to develop and use skills and knowledge to support people accessing the service, to manage their mental health, improve physical health, build support networks and engage with specialist services. Someone with the passion and drive to support anyone finding themselves in this situation. Evidence of emotional resilience and tenacity to push ahead to find the appropriate solutions, even when faced with resistance. Experience with supporting people who have poor mental health, addictions or who are ex-offenders. Someone who can work flexibly and undertake daytime and evening duties as directed, including some weekends, bank holidays and sleep-ins. You can expect: The support and guidance of working for one of the top 5 best charities to work for, in the Best Companies list 2023. A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law. You will have a personal development programme tailored to your interests within our field and work. Up to 29 days holiday and from your first day an additional 'birthday' holiday to be taken in your birthday month. Employee Assistance Programme (EAP) - that provides a 24hr helpline to support you and those living at the same address (over the age of 16) through any of life's issues or problems. Including up to 6 sessions of face-to-face, telephone or online counselling, per issue, per year, including CBT. We offer access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world. Keep more of what you earn by taking advantage of our salary sacrifice schemes! Team members can benefit from lower tax contributions and increased payments into their pension. In addition, St Martins offers non-cash benefits, such as the purchase of high value items such as bikes and technology, including laptops and smartphones. Access to discounted products and services, including: 'Blue Light' discount card, wellbeing platform, Pension scheme and life insurance. For further information on the role, please contact Jon Kingham, Service Manager at CLOSING DATE: 30th April 2026
Response
Littlemore, Oxfordshire
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Support Worker - £10,266.89 - £11,099.19 per annum (Salaries vary depending on experiences) Hours Part Time - 15 hours per week, Monday Sunday, inclusive of bank holidays, shifts include mornings, evenings & weekends. Service Rowan House, Littlemore. What You ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Rowan House. Rowan House is home to 25 residents with acute mental health needs, working alongside the Adult Mental Health Team. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Support workers work with residents to enable them to achieve and sustain a rewarding life in the community. Working proactively with residents to promote independence, well-being and ability to manage their own mental health. Staff are responsible for ensuring safety is always maintained though good housing management, risk assessment and health & safety practice. Supporting people to maintain tenancies, look after their homes and develop daily living skills. Our clients really appreciate the passion from our Support Workers too: The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years. Client in Adult Services. Overall job responsibility : Further detail can be viewed in the Job Description. Some of the core duties include: Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Foster a supportive and empowering environment that promotes residents' independence. Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services. Support clients to attend appointments where required. Ensure daily paperwork is completed. Support the Service Manager to achieve monthly service Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration Promote family, friend and carers engagement, ensuring they are involved in their loved one s support and given information about the service. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: GCSE s in English and Maths (or equivalent) A commitment to undertake continual personal development including completing the Care Certificate IT literate with experience using MS Office packages. Good communication skills, written, verbal and listening. Ability to provide non-judgemental, emotional and practical support to residents. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Demonstrates high levels of personal and professional integrity working to Response s vision, mission and values Ability to follow health and safety procedures. Demonstrate respect for difference and diversity What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 13/11/2025. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Support Worker - £10,266.89 - £11,099.19 per annum (Salaries vary depending on experiences) Hours Part Time - 15 hours per week, Monday Sunday, inclusive of bank holidays, shifts include mornings, evenings & weekends. Service Rowan House, Littlemore. What You ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Rowan House. Rowan House is home to 25 residents with acute mental health needs, working alongside the Adult Mental Health Team. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Support workers work with residents to enable them to achieve and sustain a rewarding life in the community. Working proactively with residents to promote independence, well-being and ability to manage their own mental health. Staff are responsible for ensuring safety is always maintained though good housing management, risk assessment and health & safety practice. Supporting people to maintain tenancies, look after their homes and develop daily living skills. Our clients really appreciate the passion from our Support Workers too: The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years. Client in Adult Services. Overall job responsibility : Further detail can be viewed in the Job Description. Some of the core duties include: Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Foster a supportive and empowering environment that promotes residents' independence. Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services. Support clients to attend appointments where required. Ensure daily paperwork is completed. Support the Service Manager to achieve monthly service Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration Promote family, friend and carers engagement, ensuring they are involved in their loved one s support and given information about the service. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: GCSE s in English and Maths (or equivalent) A commitment to undertake continual personal development including completing the Care Certificate IT literate with experience using MS Office packages. Good communication skills, written, verbal and listening. Ability to provide non-judgemental, emotional and practical support to residents. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Demonstrates high levels of personal and professional integrity working to Response s vision, mission and values Ability to follow health and safety procedures. Demonstrate respect for difference and diversity What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 13/11/2025. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
