2246 jobs found

Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK

IT Operations Engineer - Fixed Term Contract At Horder Healthcare, our IT services are central to keeping clinical and business operations running smoothly. We are seeking an IT Operations Engineer to join our IM&T team on a6-month fixed-term basis, providing high quality technical support and maintaining the digital systems our teams rely on. This is an exciting opportunity for a hands on IT professional who enjoys solving problems, supporting users, and working across a broad technical landscape whilst helping shape innovative and digitally led IT services. The Role As an IT Operations Engineer, you'll be a key part of the team responsible for keeping our digital infrastructure reliable, secure and available. You'll provide frontline IT support, take ownership of technical issues through to resolution, and work closely with colleagues and third party partners to ensure excellent service delivery. What You'll Be Doing Act as a first point of contact for IT support requests via phone, email and face to face. Take ownership of incidents and service requests, resolving issues within agreed timeframes. Diagnose and troubleshoot hardware, software and system faults. Escalate complex issues appropriately whilst maintaining accountability. Deploy authorised software and manage user accounts across multiple platforms. Contribute to IT projects and service improvements. Work collaboratively with third party managed service providers. Participate in shift and on call rotas. What We're Looking For Essential Experience & Skills Prior experience in an IT service desk or helpdesk role. Experience working within anservice management framework. Experience supporting Office 365 and enterprise security tools. Strong working knowledge of: Microsoft Windows and Microsoft Office Active Directory user administration Desktop and laptop hardware Remote support tools Endpoint security / antivirus solutions Understanding of core IT technologies such as TCP/IP, Wi Fi and unified communications. Personal Attributes Excellent customer service and communication skills Proactive, self motivated, and eager to learn new technologies Structured and organised approach to problem solving Able to work independently and as part of a collaborative technical team Experience working in a healthcare or regulated environment Location: Multi-site, including Crowborough and East Grinstead Hours: Fixed-term (6-month contract), full-time Salary: up to £27,222.00 per annum, depending on experience Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare. At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law. As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process. Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.

Job Title: HPC Linux Systems Engineer - Enterprise Linux & Cluster Infrastructure Location: Hybrid to Remote - Swansea (mostly remote & expenses for all site travel) Day Rate: £465 per day - payable to Limited Company / Outside IR35 Duration: 4 months initially Pay Frequency: Weekly Start Date: ASAP Overview We are seeking an experienced HPC Linux Systems Engineer to deploy, configure, optimise and support high-performance computing (HPC) environments. This includes large-scale Linux clusters, GPU-accelerated systems, and associated storage, networking, and authentication infrastructure. Although this role is hybrid, it's expected to be largely remote / WFH. Responsibilities Deploy, configure, optimise and support enterprise Linux across HPC clusters Automate provisioning and manage configuration at scale (PXE, Kickstart, Ansible/Puppet) Install, configure, and optimise HPC schedulers (e.g. Slurm) and MPI environments Deploy and manage GPU (NVIDIA/CUDA) and high-performance storage solutions Monitor, benchmark, and tune system performance across compute, network, and storage Implement authentication, security controls, and system hardening for multi-user environments Support HPC software stacks, toolchains, and container runtimes (Spack, EasyBuild, Apptainer) Maintain documentation and support user access/workflows Requirements Strong Linux administration in HPC or large-scale environments Experience with automation and cluster provisioning Knowledge of Slurm, MPI, and parallel computing Experience with GPU/CUDA environments Understanding of system performance tuning Familiarity with identity management and security best practices Previous experience operating as an HPC Linux Systems Engineer

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our Customer Success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit Customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. This role is also eligible for commissions and equity. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

Dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. Dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca Cola, Nestlé, Unilever and Metro. Overview We are looking for an Application Security Engineer with a strong engineering mindset-someone who has built and maintained technical systems and understands how products are developed end to end. The ideal candidate may come from a security or product background, but must be deeply familiar with the SDLC, CI/CD pipelines, Git workflows, and modern software engineering practices. This role combines hands on security engineering with enablement, governance, and cross team collaboration. The Security Engineer will drive application vulnerability management, embed security into development pipelines, and guide engineering teams in building secure by design applications. Strong communication skills and the ability to build trusted relationships across both technical and non technical stakeholders is essential. Key Responsibilities Application Security Integrate security best practices into the SDLC and operate, tune, and maintain AppSec tooling (SAST, DAST, SCA). Provide secure design guidance, perform secure code reviews, reproduce issues, propose fixes, and validate remediations with developers. Cloud & Kubernetes Security Embed security checks in CI/CD for container images, IaC, and Helm charts & contribute to runtime protections such as admission controls, policy as code, scanning, and drift detection. Promote secure infrastructure configurations and Kubernetes defaults (RBAC, network policies, PodSecurity, secrets handling, image provenance). Vulnerability Management & Reporting Ensure CI/CD pipelines have robust, effective security coverage and manage exceptions & risk workflows. Maintain a consolidated vulnerability backlog with clear ownership and SLA tracking and build automated reporting using tools like Power BI or Excel/Pandas. Enablement & Governance Develop secure coding standards and practical developer guidance. Run secure development forums, build and maintain strong relationship with engineering teams and drive application vulnerability management through engagements and reporting. Act as a trusted advisor to both engineers and leadership - identifying and communicating risk clearly and persuasively. What You Can Expect From Us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. We also offer personal flexibility, thoughtful perks such as flexible working hours and your birthday off. You'll benefit from an investment in cutting edge technology that reflects our global ambition while maintaining a nimble, small business feel that gives you freedom to play, experiment and learn. Diversity & Inclusion We don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Flexible Working We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so if this is important to you, please raise this with your recruiter.