Reception and Facilities Assistant - Guildford £28,000 - £29,000 DOE Our client is seeking a proactive and well-organised Reception and Facilities Assistant to join their friendly and fast-paced office in Cheltenham. This is a varied position where no two days are the same, supporting the smooth running of reception and general office operations while ensuring the workplace remains a welcoming and efficient environment. You'll be part of a collaborative team that supports colleagues across the business, taking on a wide range of tasks and adapting to changing priorities. This is a fully office-based role, five days per week. Key Responsibilities: Reception Duties Act as the first point of contact for all visitors, providing a warm and professional welcome. Handle incoming calls and emails, ensuring enquiries are dealt with promptly and efficiently. Manage meeting room bookings and refreshments, making sure rooms are well prepared for meetings and events. Maintain the reception area to a high standard of tidiness and presentation. Open and close the reception area when required. Office and General Administration Process incoming and outgoing post, including use of the franking machine. Arrange courier collections and deliveries, ensuring timescales and budgets are met. Assist with cheque requests and daily banking as needed. Keep shared areas and service points well stocked and organised. Help maintain office systems and records and support internal communications such as newsletters. Facilities Support Support the Facilities Manager with day-to-day coordination and maintenance matters. Report and follow up on any premises or equipment issues. Liaise with suppliers and contractors as needed. Assist with office activities and staff events such as breakfast orders and deliveries. Ensure compliance with company policies and health and safety standards. About You You'll be someone who enjoys being at the heart of a busy office, with a helpful attitude and a genuine interest in keeping things running smoothly. You'll bring: Strong organisational skills and the ability to juggle multiple priorities. A confident, professional approach when dealing with colleagues and visitors. A calm and adaptable manner, especially in a fast-paced environment. Good IT and administrative skills, with strong attention to detail. A proactive mindset and happy to roll up your sleeves and get involved wherever needed. A positive outlook and team-focused approach. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Apr 30, 2026
Full time
Reception and Facilities Assistant - Guildford £28,000 - £29,000 DOE Our client is seeking a proactive and well-organised Reception and Facilities Assistant to join their friendly and fast-paced office in Cheltenham. This is a varied position where no two days are the same, supporting the smooth running of reception and general office operations while ensuring the workplace remains a welcoming and efficient environment. You'll be part of a collaborative team that supports colleagues across the business, taking on a wide range of tasks and adapting to changing priorities. This is a fully office-based role, five days per week. Key Responsibilities: Reception Duties Act as the first point of contact for all visitors, providing a warm and professional welcome. Handle incoming calls and emails, ensuring enquiries are dealt with promptly and efficiently. Manage meeting room bookings and refreshments, making sure rooms are well prepared for meetings and events. Maintain the reception area to a high standard of tidiness and presentation. Open and close the reception area when required. Office and General Administration Process incoming and outgoing post, including use of the franking machine. Arrange courier collections and deliveries, ensuring timescales and budgets are met. Assist with cheque requests and daily banking as needed. Keep shared areas and service points well stocked and organised. Help maintain office systems and records and support internal communications such as newsletters. Facilities Support Support the Facilities Manager with day-to-day coordination and maintenance matters. Report and follow up on any premises or equipment issues. Liaise with suppliers and contractors as needed. Assist with office activities and staff events such as breakfast orders and deliveries. Ensure compliance with company policies and health and safety standards. About You You'll be someone who enjoys being at the heart of a busy office, with a helpful attitude and a genuine interest in keeping things running smoothly. You'll bring: Strong organisational skills and the ability to juggle multiple priorities. A confident, professional approach when dealing with colleagues and visitors. A calm and adaptable manner, especially in a fast-paced environment. Good IT and administrative skills, with strong attention to detail. A proactive mindset and happy to roll up your sleeves and get involved wherever needed. A positive outlook and team-focused approach. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
BCP Salary Band 5 (£23,476-£25,888) - appointments will be made at the starting point of the salary range. The salary shown is pro-rated based on a 35 hour working week from the full-time equivalent. The position is for 35 hours per week to be worked between the hours of 8.30 a.m. and 4.00 p.m.Monday to Friday, term time plus INSET days (39 weeks per year). It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. Linwood School is an Ofsted graded Outstanding SEND school operating from a number of locations within Bournemouth, Christchurch and Poole. We are an outward facing centre of excellence in the area. Our values speak of respect, support, inclusivity, positivity, harmony, excellence and responsibility, all underpinned by our actions and personal accountability. Our Linwood Campus, based in Alma Road Winton, has a busy reception office which supports our students, families and staff on a day to day basis; we are seeking a Reception Administration Officer to work alongside another experienced colleague. The successful candidate will administer the reception and administrative functions of the campus under the direction of our Operations Manager and Deputy Headteacher and is fully office based. This is a real opportunity for someone who wants to have a hands on approach to their work on a day to day basis whilst being part of a wider, supportive administration team across the school. The successful candidate will be responsible for providing a full range of administrative support in line with the role profile, which includes daily communication with the Deputy Headteacher and Assistant Headteachers as well as Teachers and parents to ensure the smooth and effective running of Linwood Campus. Your strengths will lie in good communication and problem solving skills with high quality, accurate administrative experience. Key Responsibilities: Being a key part of our safeguarding processes to control access to the campus - including checking in agency staff, signing in visitors and making sure they are escorted. Taking phone calls/emails/in person requests and triaging them to resolve enquiries or route them to the appropriate person for support. Maintaining accurate records - including daily student register processes, daily staffing support, school lunch bookings, minibus bookings etc. Contacting class teams to support some of our students as they arrive/leave school. Taking in deliveries/liaising with the Premises Team to redistribute. Communications to parents - calls home if a student is absent without explanation, letters about school trips, emails publicising special events and opportunities etc. Supporting colleagues with emergency situations - calling an ambulance, providing registers during a fire evacuation etc. Requirements: GCSE level qualifications or equivalent experience Experience of providing administrative support service Knowledge of a range of systems, processes and procedures, ideally also school Management Information Systems. Knowledge of IT packages including Outlook, Word and Excel and confidence in a digital approach to working. Ability to communicate in a polite and efficient manner - by phone, email and in person. Ability to reprioritise tasks according to need and urgency. Knowledge of administration within schools is desirable, ideally special schools For further information about the school please refer to our website: Interview date: Monday 11th May 2026 We are committed to equality of opportunity for all staff and strive for our staff to be from diverse backgrounds. We positively encourage applications from individuals within under represented groups and welcome applications from individuals regardless of their protected characteristics. Our school is committed to safeguarding and promoting the welfare of children and the successful applicant will be required to have an enhanced DBS check as well as an overseas criminal records check, if worked or lived outside the UK within the past 10 years. Offers of employment are also subject to satisfactory references, health, and right to work checks. All Linwood School staff are expected to adhere to our policies and procedures in respect of safeguarding and child protection, including Keeping Children Safe in Education and Guidance for adults working with children and young people in an education setting. This role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. If the role is exempt, certain spent convictions and cautions are 'protected', so they do not need to be disclosed, and if they are disclosed, we cannot take them into account.
Apr 30, 2026
Full time
BCP Salary Band 5 (£23,476-£25,888) - appointments will be made at the starting point of the salary range. The salary shown is pro-rated based on a 35 hour working week from the full-time equivalent. The position is for 35 hours per week to be worked between the hours of 8.30 a.m. and 4.00 p.m.Monday to Friday, term time plus INSET days (39 weeks per year). It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. Linwood School is an Ofsted graded Outstanding SEND school operating from a number of locations within Bournemouth, Christchurch and Poole. We are an outward facing centre of excellence in the area. Our values speak of respect, support, inclusivity, positivity, harmony, excellence and responsibility, all underpinned by our actions and personal accountability. Our Linwood Campus, based in Alma Road Winton, has a busy reception office which supports our students, families and staff on a day to day basis; we are seeking a Reception Administration Officer to work alongside another experienced colleague. The successful candidate will administer the reception and administrative functions of the campus under the direction of our Operations Manager and Deputy Headteacher and is fully office based. This is a real opportunity for someone who wants to have a hands on approach to their work on a day to day basis whilst being part of a wider, supportive administration team across the school. The successful candidate will be responsible for providing a full range of administrative support in line with the role profile, which includes daily communication with the Deputy Headteacher and Assistant Headteachers as well as Teachers and parents to ensure the smooth and effective running of Linwood Campus. Your strengths will lie in good communication and problem solving skills with high quality, accurate administrative experience. Key Responsibilities: Being a key part of our safeguarding processes to control access to the campus - including checking in agency staff, signing in visitors and making sure they are escorted. Taking phone calls/emails/in person requests and triaging them to resolve enquiries or route them to the appropriate person for support. Maintaining accurate records - including daily student register processes, daily staffing support, school lunch bookings, minibus bookings etc. Contacting class teams to support some of our students as they arrive/leave school. Taking in deliveries/liaising with the Premises Team to redistribute. Communications to parents - calls home if a student is absent without explanation, letters about school trips, emails publicising special events and opportunities etc. Supporting colleagues with emergency situations - calling an ambulance, providing registers during a fire evacuation etc. Requirements: GCSE level qualifications or equivalent experience Experience of providing administrative support service Knowledge of a range of systems, processes and procedures, ideally also school Management Information Systems. Knowledge of IT packages including Outlook, Word and Excel and confidence in a digital approach to working. Ability to communicate in a polite and efficient manner - by phone, email and in person. Ability to reprioritise tasks according to need and urgency. Knowledge of administration within schools is desirable, ideally special schools For further information about the school please refer to our website: Interview date: Monday 11th May 2026 We are committed to equality of opportunity for all staff and strive for our staff to be from diverse backgrounds. We positively encourage applications from individuals within under represented groups and welcome applications from individuals regardless of their protected characteristics. Our school is committed to safeguarding and promoting the welfare of children and the successful applicant will be required to have an enhanced DBS check as well as an overseas criminal records check, if worked or lived outside the UK within the past 10 years. Offers of employment are also subject to satisfactory references, health, and right to work checks. All Linwood School staff are expected to adhere to our policies and procedures in respect of safeguarding and child protection, including Keeping Children Safe in Education and Guidance for adults working with children and young people in an education setting. This role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. If the role is exempt, certain spent convictions and cautions are 'protected', so they do not need to be disclosed, and if they are disclosed, we cannot take them into account.
Salary: Scale 4 pro-rata (Actual salary: £17,173 to £17,927, equivalent to £17.52 to £18.29 per hour) Hours: 3.30pm - 7.30pm (Mon - Fri) Term Time plus 3 weeks per academic year Required for: As soon as possible. Closing Date: Friday 8th May 2026. Interview Date: TBC Please note that Cardinal Pole reserves the right to interview and appoint prior to the closing date. Why Work at Cardinal Pole? Firstly, thank you for taking the time to consider applying for the post of Cleaner Supervisor. We are seeking a Cleaner Supervisor to manage the cleaning team and ensure that housekeeping duties and associated tasks are performed effectively and promptly. The premises must maintain a high standard of cleanliness and hygiene. A clean school promotes a positive image and reassures the welfare of students, staff, and visitors. It can also help reduce the hidden costs associated with property deterioration and maintenance. Our school is built on strong foundations of discipline and moral purpose. We offer a lively, dynamic and highly successful environment in which to achieve. We are also a faith community, providing an inclusive and enriching education which cares deeply about the wellbeing and development of our children and our community. Cardinal Pole School is an inclusive school where all members of the school community are of equal worth and each have the opportunity to be the best that they can be. We are a community of service guiding young people on a path to opportunity, aspiration and reward, founded on Catholic values. We very much welcome applications from all faiths and backgrounds and value the unique experience that every individual can bring to our school and look forward to receiving your application. Benefits: Two-week October half term break. You will be joining an AWARD WINNING National School of the Year 2024 & TWICE TES Secondary School of the Year nominated school. Free staff access to a modern and high quality gym which was fully refurbished in September 2023. An incredible team of staff who are highly skilled, dynamic and passionate about securing the very best outcomes for the community we serve. Excellent CPD opportunities at all levels including part-funded MA study (T&Cs apply). Opportunities for progression. Sophisticated modern school building set in the heart of vibrant Hackney A proactive and thriving staff well-being group with regular staff socials, coffee mornings and opportunities for cross departmental interaction Free Breakfast Club every day for staff and students Free Bike servicing for staff Travel Loans. Interest free loans to assist staff in meeting travel costs (T&Cs apply) Teachers Pension Scheme or Local Government Pension Scheme which includes 3 x salary life assurance cover whilst you remain in service. Employee Assistance Programme Job Description Post: Cleaner Supervisor Grade: Scale 4 pro-rata (Actual salary: £17,173 to £17,927, equivalent to £17.52 to £18.29 per hour). Hours: 3.30 pm - 7.30 pm (Monday - Friday) Term Time plus 3 weeks per academic year. Responsible to: Premises Manager (Premises Assistant in the absence of the Premises Manager). Cardinal Pole Catholic School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Purpose of the post A clean school promotes a positive image and reassures the welfare of students, staff, and visitors. It can also help reduce the hidden costs associated with property deterioration and maintenance. The primary role of the Cleaner Supervisor is to manage the cleaning team and ensure that housekeeping duties and associated tasks are performed effectively and promptly. The premises must maintain a high standard of cleanliness and hygiene. Main duties and responsibilities: Design and maintain a staff cleaning rota with the Director of Resources, Premises Manager, and other cleaning staff, considering that some school activities may have different daily, weekly and termly components. The cleaning rota may vary between term time and school closure periods. Establish procedures, methods, and operational practices to meet high standards of cleaning. Create cleaning schedules detailing task frequencies, work methods, and cleanliness specifications. Ensure cleaning staff adheres to these guidelines. Responsible for managing the cleaning materials and equipment inventory based on the school's needs, including timeously requesting the purchase of resources to replenish stock. Controlling and monitoring the usage of consumables and equipment will prevent over-stocking or depletion. It will also keep waste and misuse to a minimum. Regular inspection of cleaning equipment to ensure it is safe to operate and planning for replacement is considered under the school's life cycle policy. Assess capacity and the level of resources to ensure cleaning staff complete assignments within the expected timeframe. Make recommendations to resolve arising issues. Cover absences and/or liaise with supply agencies to arrange cover. Including managing staff absences, carrying out return to work meetings, and ongoing absence monitoring. Responsible for securely closing the school each evening, following all security protocols and coordinating with the keyholding and alarm companies as needed. Works with the Premises Manager and Director of Resources to ensure the cleaning cover budget is managed effectively and kept within agreed limits Keep abreast of Health and Safety regulations. Make sure cleaning staff follow the school's H&S policy. Supervision and training: In conjunction with the Premises Manager and Premises Assistants, monitor the quality of work of the school's cleaning staff. Identify areas of concern and recommend solutions. Manages and supervises the cleaning team, including agreed plus day cover. Plans the deep clean schedule, organises the rota, and oversees work to ensure it meets the required standard Assist in training new cleaning staff, ensuring duties and responsibilities are clearly defined and understood. Ensure all cleaning staff are supplied and wear appropriate Personal Protective Equipment (PPE). Cleaning: Cleaning duties involve cleaning, washing, sweeping, vacuum cleaning, emptying litter bins, polishing and dusting designated areas (which may include toilets and shower areas) and fixtures and fittings, using, where appropriate, powered Equipment. The duties may be varied to meet the school's changing needs and demands at the Headteacher's discretion in consultation with you. This job description does not form part of the contract of employment. It denotes how the post holder is expected and required to perform and complete duties. The person in the post may also have to carry out other duties as may be necessary from time to time. Special Conditions of Service This post is subject to a fully enhanced DBS check, references, and rights to work in the UK. You must promote and safeguard the welfare of children and young and vulnerable people you are responsible for or in contact with. Equal Opportunities The post holder will be expected to carry out all duties in the context of and in compliance with the School's. Equal Opportunities Policies. The post holder will be expected to carry out all duties in the context of and in compliance with the School's Equal Opportunities Policies. Applications should be sent by email via the button below - No CV's accepted.
Apr 30, 2026
Full time
Salary: Scale 4 pro-rata (Actual salary: £17,173 to £17,927, equivalent to £17.52 to £18.29 per hour) Hours: 3.30pm - 7.30pm (Mon - Fri) Term Time plus 3 weeks per academic year Required for: As soon as possible. Closing Date: Friday 8th May 2026. Interview Date: TBC Please note that Cardinal Pole reserves the right to interview and appoint prior to the closing date. Why Work at Cardinal Pole? Firstly, thank you for taking the time to consider applying for the post of Cleaner Supervisor. We are seeking a Cleaner Supervisor to manage the cleaning team and ensure that housekeeping duties and associated tasks are performed effectively and promptly. The premises must maintain a high standard of cleanliness and hygiene. A clean school promotes a positive image and reassures the welfare of students, staff, and visitors. It can also help reduce the hidden costs associated with property deterioration and maintenance. Our school is built on strong foundations of discipline and moral purpose. We offer a lively, dynamic and highly successful environment in which to achieve. We are also a faith community, providing an inclusive and enriching education which cares deeply about the wellbeing and development of our children and our community. Cardinal Pole School is an inclusive school where all members of the school community are of equal worth and each have the opportunity to be the best that they can be. We are a community of service guiding young people on a path to opportunity, aspiration and reward, founded on Catholic values. We very much welcome applications from all faiths and backgrounds and value the unique experience that every individual can bring to our school and look forward to receiving your application. Benefits: Two-week October half term break. You will be joining an AWARD WINNING National School of the Year 2024 & TWICE TES Secondary School of the Year nominated school. Free staff access to a modern and high quality gym which was fully refurbished in September 2023. An incredible team of staff who are highly skilled, dynamic and passionate about securing the very best outcomes for the community we serve. Excellent CPD opportunities at all levels including part-funded MA study (T&Cs apply). Opportunities for progression. Sophisticated modern school building set in the heart of vibrant Hackney A proactive and thriving staff well-being group with regular staff socials, coffee mornings and opportunities for cross departmental interaction Free Breakfast Club every day for staff and students Free Bike servicing for staff Travel Loans. Interest free loans to assist staff in meeting travel costs (T&Cs apply) Teachers Pension Scheme or Local Government Pension Scheme which includes 3 x salary life assurance cover whilst you remain in service. Employee Assistance Programme Job Description Post: Cleaner Supervisor Grade: Scale 4 pro-rata (Actual salary: £17,173 to £17,927, equivalent to £17.52 to £18.29 per hour). Hours: 3.30 pm - 7.30 pm (Monday - Friday) Term Time plus 3 weeks per academic year. Responsible to: Premises Manager (Premises Assistant in the absence of the Premises Manager). Cardinal Pole Catholic School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Purpose of the post A clean school promotes a positive image and reassures the welfare of students, staff, and visitors. It can also help reduce the hidden costs associated with property deterioration and maintenance. The primary role of the Cleaner Supervisor is to manage the cleaning team and ensure that housekeeping duties and associated tasks are performed effectively and promptly. The premises must maintain a high standard of cleanliness and hygiene. Main duties and responsibilities: Design and maintain a staff cleaning rota with the Director of Resources, Premises Manager, and other cleaning staff, considering that some school activities may have different daily, weekly and termly components. The cleaning rota may vary between term time and school closure periods. Establish procedures, methods, and operational practices to meet high standards of cleaning. Create cleaning schedules detailing task frequencies, work methods, and cleanliness specifications. Ensure cleaning staff adheres to these guidelines. Responsible for managing the cleaning materials and equipment inventory based on the school's needs, including timeously requesting the purchase of resources to replenish stock. Controlling and monitoring the usage of consumables and equipment will prevent over-stocking or depletion. It will also keep waste and misuse to a minimum. Regular inspection of cleaning equipment to ensure it is safe to operate and planning for replacement is considered under the school's life cycle policy. Assess capacity and the level of resources to ensure cleaning staff complete assignments within the expected timeframe. Make recommendations to resolve arising issues. Cover absences and/or liaise with supply agencies to arrange cover. Including managing staff absences, carrying out return to work meetings, and ongoing absence monitoring. Responsible for securely closing the school each evening, following all security protocols and coordinating with the keyholding and alarm companies as needed. Works with the Premises Manager and Director of Resources to ensure the cleaning cover budget is managed effectively and kept within agreed limits Keep abreast of Health and Safety regulations. Make sure cleaning staff follow the school's H&S policy. Supervision and training: In conjunction with the Premises Manager and Premises Assistants, monitor the quality of work of the school's cleaning staff. Identify areas of concern and recommend solutions. Manages and supervises the cleaning team, including agreed plus day cover. Plans the deep clean schedule, organises the rota, and oversees work to ensure it meets the required standard Assist in training new cleaning staff, ensuring duties and responsibilities are clearly defined and understood. Ensure all cleaning staff are supplied and wear appropriate Personal Protective Equipment (PPE). Cleaning: Cleaning duties involve cleaning, washing, sweeping, vacuum cleaning, emptying litter bins, polishing and dusting designated areas (which may include toilets and shower areas) and fixtures and fittings, using, where appropriate, powered Equipment. The duties may be varied to meet the school's changing needs and demands at the Headteacher's discretion in consultation with you. This job description does not form part of the contract of employment. It denotes how the post holder is expected and required to perform and complete duties. The person in the post may also have to carry out other duties as may be necessary from time to time. Special Conditions of Service This post is subject to a fully enhanced DBS check, references, and rights to work in the UK. You must promote and safeguard the welfare of children and young and vulnerable people you are responsible for or in contact with. Equal Opportunities The post holder will be expected to carry out all duties in the context of and in compliance with the School's. Equal Opportunities Policies. The post holder will be expected to carry out all duties in the context of and in compliance with the School's Equal Opportunities Policies. Applications should be sent by email via the button below - No CV's accepted.
Assistant General Manager Here at Puttshack we are recruiting an Assistant General Manager for our venue. The Role The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and 'head office'. It is the ultimate goal of all associates to deliver excellent guest service and so the AGM's greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation. Working Hours: 45 Reports to: General Manager Qualifications and Experience Previous experience as an Assistant General Manager in high volume F&B. What's in it for you Free golf & 50% discount on food and drink for up to 6. 25 days holiday plus bank holidays Discretionary quarterly bonus Onboarding plan to set you up for success! Access to continuous development through a blended learning approach. Access to Medicash - Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more! Refer a friend - Up to £500 referral fee (T&Cs apply) Enhanced maternity & Paternity Free meal on shift Enrolment to our communication community - PuttApp Wagestream membership - access 50% of your wages as you work, building pots and financial support. Overview Bring everyone into play. Bring your 'A' Game each and every day. Lead by example by demonstrating Puttshack Core Values. Develop the team through coaching and purposeful feedback. Drive Associate engagement and entrepreneurial spirit. Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests' expectations Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute. Accountable for sales, profit, staffing and stock control targets as set by the GM Promote safe operational standards for both Guest and Associate safety. Ensure that brand and operating standards are met. Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction. Works to create a can-do team culture in the host and throughout the operation. Key Responsibilities BUSINESS Forecasting and controls- assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels P&L- achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure Financial administration- assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts Stock- ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock Premises- assist the GM in ensuring the cleanliness and maintenance of the venue Health and Safety- assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements. Equipment- assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations PEOPLE Administration- take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays Motivation- assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business Recruitment- follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented Training and Development- assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities Welfare and Discipline- follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required Uniform, grooming and conduct- maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members Guest relations- build and maintain excellent relations; meet and greet; maintain guest loyalty Service- ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service Feedback- assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information Briefings- assist the GM with appropriate briefings to enable managers and associates to fulfil guests' arrangements. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time. Our Managers Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic. Have impeccable presentation. Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way. Compensation Competitive salary
Apr 30, 2026
Full time
Assistant General Manager Here at Puttshack we are recruiting an Assistant General Manager for our venue. The Role The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and 'head office'. It is the ultimate goal of all associates to deliver excellent guest service and so the AGM's greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation. Working Hours: 45 Reports to: General Manager Qualifications and Experience Previous experience as an Assistant General Manager in high volume F&B. What's in it for you Free golf & 50% discount on food and drink for up to 6. 25 days holiday plus bank holidays Discretionary quarterly bonus Onboarding plan to set you up for success! Access to continuous development through a blended learning approach. Access to Medicash - Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more! Refer a friend - Up to £500 referral fee (T&Cs apply) Enhanced maternity & Paternity Free meal on shift Enrolment to our communication community - PuttApp Wagestream membership - access 50% of your wages as you work, building pots and financial support. Overview Bring everyone into play. Bring your 'A' Game each and every day. Lead by example by demonstrating Puttshack Core Values. Develop the team through coaching and purposeful feedback. Drive Associate engagement and entrepreneurial spirit. Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests' expectations Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute. Accountable for sales, profit, staffing and stock control targets as set by the GM Promote safe operational standards for both Guest and Associate safety. Ensure that brand and operating standards are met. Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction. Works to create a can-do team culture in the host and throughout the operation. Key Responsibilities BUSINESS Forecasting and controls- assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels P&L- achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure Financial administration- assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts Stock- ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock Premises- assist the GM in ensuring the cleanliness and maintenance of the venue Health and Safety- assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements. Equipment- assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations PEOPLE Administration- take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays Motivation- assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business Recruitment- follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented Training and Development- assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities Welfare and Discipline- follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required Uniform, grooming and conduct- maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members Guest relations- build and maintain excellent relations; meet and greet; maintain guest loyalty Service- ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service Feedback- assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information Briefings- assist the GM with appropriate briefings to enable managers and associates to fulfil guests' arrangements. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time. Our Managers Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic. Have impeccable presentation. Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way. Compensation Competitive salary
Please do not apply if you are not able to work Full time, Office base DY5 - Can not accommodate hybrid working due to the sensitivity of the role. Administrative Duties Managing stock processes Responsible for senior manager's diaries and email, and taking further actions as directed as appropriate. Manage the organisation of events, trips and related administration; ensuring insurance arrangements are made. Liaise with Democratic Services to provide reports for meetings, ensuring deadlines are met Collation of annual reports, strategies and plans. Completion of statutory returns e.g. forms for DfES, Area Health, etc Co-ordinating the content for publications and liaising with external publishers as necessary Maintain registers for e.g. annual license reviews and ensure renewal and, where appropriate renegotiate. May act as Personal assistant to senior managers including dealing with highly confidential and sensitive issues. Financial Duties Year end procedure Responsible and accountable for petty cash where referral to senior manager is only for approval on individual spending items and where the post holder is in overall control Responsible for cheque book(s) Preparation of orders and identification of budget codes Maintain income and expenditure accounts Prepare accounts for audit inspection Monitor travel claims and process for payment Responsible for reconciling bank statements monthly for appropriate accounts Safe key holder Employee Support Duties Liaise with the relevant HR team as appropriate i.e. with respect to the recruitment process and for providing basic advice on HR policies. Create, maintain and update confidential staff files. Record staff absences as appropriate. Arrange temp / casual cover as required and process claim forms as necessary. Responsible for ascertaining cover requirements in support areas - reception, executive secretariat and arranging that cover, in conjunction with the appropriate line manager where appropriate. Process timesheets for payment of temp/casual cover Monitor sickness and holiday and complete / authorise timesheets as appropriate Deliver training to others as directed Staff Supervision May supervise identified groups of staff and assist with the assessment and development of their training needs when required. Data Management Responsible for the management of significant information management systems Responsible and accountable for producing appropriate data for analysis Produce statistical information Buildings and Estates Duties Co-ordinate hiring process of premises in accordance with policy applicable to the Directorate General Be aware of and comply with divisional and directorate policies and procedures relating to, health and safety, security, confidentiality data protection, child protection and vulnerable adults. Reporting all concerns to the appropriate person. Contribute to the overall ethos/work/aims of the division, directorate and the Council. Participate in training, other learning activities and performance development as required. Attend and participate in meetings as required. Any other duties commensurate with the duties/responsibilities/grade of the post All staff will be expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of divisional , directorate and council objectives, and effective team working. Special Conditions The exact focus of the role will be decided at divisional level and will take into account the needs of the division, directorate and council, and the development needs of the member of staff. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Apr 25, 2026
Seasonal
Please do not apply if you are not able to work Full time, Office base DY5 - Can not accommodate hybrid working due to the sensitivity of the role. Administrative Duties Managing stock processes Responsible for senior manager's diaries and email, and taking further actions as directed as appropriate. Manage the organisation of events, trips and related administration; ensuring insurance arrangements are made. Liaise with Democratic Services to provide reports for meetings, ensuring deadlines are met Collation of annual reports, strategies and plans. Completion of statutory returns e.g. forms for DfES, Area Health, etc Co-ordinating the content for publications and liaising with external publishers as necessary Maintain registers for e.g. annual license reviews and ensure renewal and, where appropriate renegotiate. May act as Personal assistant to senior managers including dealing with highly confidential and sensitive issues. Financial Duties Year end procedure Responsible and accountable for petty cash where referral to senior manager is only for approval on individual spending items and where the post holder is in overall control Responsible for cheque book(s) Preparation of orders and identification of budget codes Maintain income and expenditure accounts Prepare accounts for audit inspection Monitor travel claims and process for payment Responsible for reconciling bank statements monthly for appropriate accounts Safe key holder Employee Support Duties Liaise with the relevant HR team as appropriate i.e. with respect to the recruitment process and for providing basic advice on HR policies. Create, maintain and update confidential staff files. Record staff absences as appropriate. Arrange temp / casual cover as required and process claim forms as necessary. Responsible for ascertaining cover requirements in support areas - reception, executive secretariat and arranging that cover, in conjunction with the appropriate line manager where appropriate. Process timesheets for payment of temp/casual cover Monitor sickness and holiday and complete / authorise timesheets as appropriate Deliver training to others as directed Staff Supervision May supervise identified groups of staff and assist with the assessment and development of their training needs when required. Data Management Responsible for the management of significant information management systems Responsible and accountable for producing appropriate data for analysis Produce statistical information Buildings and Estates Duties Co-ordinate hiring process of premises in accordance with policy applicable to the Directorate General Be aware of and comply with divisional and directorate policies and procedures relating to, health and safety, security, confidentiality data protection, child protection and vulnerable adults. Reporting all concerns to the appropriate person. Contribute to the overall ethos/work/aims of the division, directorate and the Council. Participate in training, other learning activities and performance development as required. Attend and participate in meetings as required. Any other duties commensurate with the duties/responsibilities/grade of the post All staff will be expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of divisional , directorate and council objectives, and effective team working. Special Conditions The exact focus of the role will be decided at divisional level and will take into account the needs of the division, directorate and council, and the development needs of the member of staff. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Our Client in the centre of Oxford is seeking a dedicated Properties, Maintenance and Facilities Assistant to support the Facilities Manager in maintaining safe, clean, and well-functioning premises. This role involves a mix of administrative tasks, maintenance repairs, and health & safety compliance to ensure a secure environment for residents, staff, and visitors. What you'll be doing: Assist with repairs, maintenance, and compliance checks, including fire safety, legionella, and electrical safety. Manage maintenance reports, organise appointments with contractors, and update logs and records. Support procurement of supplies and maintain stock levels. Carry out minor repairs such as replacing bulbs, washers, and furniture adjustments. Conduct routine safety checks on firefighting equipment, electrical outlets, and water outlets. Support health & safety procedures, including fire drills and emergency preparedness. Ensure external areas are safe and accessible, including snow clearance and gutter checks. Collaborate with cleaning staff to manage waste and maintain cleanliness standards. What you'll bring: Practical experience in property maintenance or facilities support. Strong organisational skills and attention to detail. Ability to liaise effectively with contractors and internal teams. Basic knowledge of health & safety regulations and procedures. Flexibility to work outside regular hours when needed. Commitment to diversity, equality, and safeguarding. Additional info: Willingness to undertake minor repairs and support routine maintenance. Ability to work proactively in a team environment. A genuine interest in supporting vulnerable communities and organisational goals. This is a fantastic opportunity to join a dedicated team committed to making a difference. Are you a proactive, reliable, and eager to contribute to a safe and welcoming environment. Monday - Friday, Full Time: 37.5 hours p/w hours: 9am - 5pm or 8am - 4pm. The odd out of hours cover may be needed and time paid in lieu. Salary offered is 28,119 and this is based in Oxford City Centre.
Apr 23, 2026
Full time
Our Client in the centre of Oxford is seeking a dedicated Properties, Maintenance and Facilities Assistant to support the Facilities Manager in maintaining safe, clean, and well-functioning premises. This role involves a mix of administrative tasks, maintenance repairs, and health & safety compliance to ensure a secure environment for residents, staff, and visitors. What you'll be doing: Assist with repairs, maintenance, and compliance checks, including fire safety, legionella, and electrical safety. Manage maintenance reports, organise appointments with contractors, and update logs and records. Support procurement of supplies and maintain stock levels. Carry out minor repairs such as replacing bulbs, washers, and furniture adjustments. Conduct routine safety checks on firefighting equipment, electrical outlets, and water outlets. Support health & safety procedures, including fire drills and emergency preparedness. Ensure external areas are safe and accessible, including snow clearance and gutter checks. Collaborate with cleaning staff to manage waste and maintain cleanliness standards. What you'll bring: Practical experience in property maintenance or facilities support. Strong organisational skills and attention to detail. Ability to liaise effectively with contractors and internal teams. Basic knowledge of health & safety regulations and procedures. Flexibility to work outside regular hours when needed. Commitment to diversity, equality, and safeguarding. Additional info: Willingness to undertake minor repairs and support routine maintenance. Ability to work proactively in a team environment. A genuine interest in supporting vulnerable communities and organisational goals. This is a fantastic opportunity to join a dedicated team committed to making a difference. Are you a proactive, reliable, and eager to contribute to a safe and welcoming environment. Monday - Friday, Full Time: 37.5 hours p/w hours: 9am - 5pm or 8am - 4pm. The odd out of hours cover may be needed and time paid in lieu. Salary offered is 28,119 and this is based in Oxford City Centre.
Assistant Facilities Manager Near Bury St Edmunds (Office based) 12-month fixed term contract (Immediate start) Full-time, Monday to Friday From £31,519 per annum Purpose of this role To assist in leading the facilities team, who are responsible for the maintenance of buildings, associated equipment and services on a day-to-day basis. This role will be a key liaison for site services and manage the external contractors and sub-contractors, applying health, safety, environmental and quality standards as required. Your key responsibilities are: Assist in overseeing the facilities team who are responsible for the maintenance of buildings and associated equipment and services Respond to, escalate, record, and complete planned and reactive maintenance tasks Be a key liaison for site services and manage the external contractors and sub-contractors, applying health, safety, environment and quality standards Complete and stay current with all required SHEQ training and risk reporting Be proactive in highlighting and driving preventive measures and controls Assist the Group Facilities Manager to plan and coordinate all premises-based works activities, identify process improvements, review environmental targets and recommend cost saving opportunities Arrange for regular maintenance of equipment and internal systems (e.g. heating system, fire & intruder alarms) Maintain an updated record of maintenance of equipment and internal system and document processes Assist the Group Facilities Manager with longer term/larger scale projects such as office moves/ relocations and or significant refurbishment works Visit other premises as and when required to monitor/ review ongoing facilities activities Covering main Head Office reception and reception duties when required Any other duties as required by the business Provide general administrative support Experience/Knowledge: Previous facilities maintenance experience or equivalent Experience completing site inductions, Method Statements, Risk Assessments Experience of leading a team and projects Abilities/Skills: Be adaptable to any situation in a calm and collected manner Strong understanding of Microsoft Office & Excel Desirable: Basic health and safety knowledge PowerPoint
Apr 23, 2026
Full time
Assistant Facilities Manager Near Bury St Edmunds (Office based) 12-month fixed term contract (Immediate start) Full-time, Monday to Friday From £31,519 per annum Purpose of this role To assist in leading the facilities team, who are responsible for the maintenance of buildings, associated equipment and services on a day-to-day basis. This role will be a key liaison for site services and manage the external contractors and sub-contractors, applying health, safety, environmental and quality standards as required. Your key responsibilities are: Assist in overseeing the facilities team who are responsible for the maintenance of buildings and associated equipment and services Respond to, escalate, record, and complete planned and reactive maintenance tasks Be a key liaison for site services and manage the external contractors and sub-contractors, applying health, safety, environment and quality standards Complete and stay current with all required SHEQ training and risk reporting Be proactive in highlighting and driving preventive measures and controls Assist the Group Facilities Manager to plan and coordinate all premises-based works activities, identify process improvements, review environmental targets and recommend cost saving opportunities Arrange for regular maintenance of equipment and internal systems (e.g. heating system, fire & intruder alarms) Maintain an updated record of maintenance of equipment and internal system and document processes Assist the Group Facilities Manager with longer term/larger scale projects such as office moves/ relocations and or significant refurbishment works Visit other premises as and when required to monitor/ review ongoing facilities activities Covering main Head Office reception and reception duties when required Any other duties as required by the business Provide general administrative support Experience/Knowledge: Previous facilities maintenance experience or equivalent Experience completing site inductions, Method Statements, Risk Assessments Experience of leading a team and projects Abilities/Skills: Be adaptable to any situation in a calm and collected manner Strong understanding of Microsoft Office & Excel Desirable: Basic health and safety knowledge PowerPoint
Audit Assistant I am currently recruiting for a leading, award-winning firm of Accountants and Business Advisers, operating across the UK, Nordics, and the USA. Their vision is to make services smarter, more effective, and more personal every day . They invest in their people, empowering you to take control of your careers with guidance, support, and development opportunities along the way. Burnley, Northwest £26,000 £36,000 per year dependent on experience Permanent, Full Time 37.5 hours per week ACA (part-qualified considered) Role: We are seeking a dynamic and motivated Audit Assistant to join our client s Audit & Assurance team in Burnley. This role is central to for their audit operations and provides exposure to a variety of clients across different industries. As an Audit Assistant, you will: Complete audit fieldwork, planned substantive and analytical procedures, typically on-site at client premises. Participate in the planning and execution of audit assignments, ensuring audit files are complete and appropriately documented. Prepare statutory financial statements from client data and identify key risk areas for Partner/Manager/Senior review. Support, mentor, and coach junior team members, sharing your expertise and experience. Develop your skills by working closely with a team of like-minded professionals in a collaborative and supportive environment. Requirements: Here are the following requirements to be successfully considered for the Audit Assistant position: Part-qualified CA, ACCA, or ACA (or currently studying towards qualification). Strong attention to detail and organisational skills. Ability to manage multiple tasks, deadlines, and client interactions efficiently. Excellent communication skills, both written and verbal. Confident in Microsoft Office applications, particularly Excel. Enthusiastic, adaptable, and collaborative in approach. Additional Information: Competitive salary and benefits package. 33 days annual leave + bank holidays. Pension, life assurance, and enhanced parental/family leave. Employee referral bonuses and lead incentive scheme. Birthday day off and regular social events. Extensive learning and development opportunities to support both professional and personal growth. Career coaching and mentorship, helping you achieve your potential. A supportive, inclusive, and collaborative work culture. This is a fantastic opportunity for an ambitious Audit professional to further their career in a supportive and professional environment. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team! If you re interested and want to chat more, please call Safer Hand Solutions Ltd and ask for Hannah Kirk on or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Oct 08, 2025
Full time
Audit Assistant I am currently recruiting for a leading, award-winning firm of Accountants and Business Advisers, operating across the UK, Nordics, and the USA. Their vision is to make services smarter, more effective, and more personal every day . They invest in their people, empowering you to take control of your careers with guidance, support, and development opportunities along the way. Burnley, Northwest £26,000 £36,000 per year dependent on experience Permanent, Full Time 37.5 hours per week ACA (part-qualified considered) Role: We are seeking a dynamic and motivated Audit Assistant to join our client s Audit & Assurance team in Burnley. This role is central to for their audit operations and provides exposure to a variety of clients across different industries. As an Audit Assistant, you will: Complete audit fieldwork, planned substantive and analytical procedures, typically on-site at client premises. Participate in the planning and execution of audit assignments, ensuring audit files are complete and appropriately documented. Prepare statutory financial statements from client data and identify key risk areas for Partner/Manager/Senior review. Support, mentor, and coach junior team members, sharing your expertise and experience. Develop your skills by working closely with a team of like-minded professionals in a collaborative and supportive environment. Requirements: Here are the following requirements to be successfully considered for the Audit Assistant position: Part-qualified CA, ACCA, or ACA (or currently studying towards qualification). Strong attention to detail and organisational skills. Ability to manage multiple tasks, deadlines, and client interactions efficiently. Excellent communication skills, both written and verbal. Confident in Microsoft Office applications, particularly Excel. Enthusiastic, adaptable, and collaborative in approach. Additional Information: Competitive salary and benefits package. 33 days annual leave + bank holidays. Pension, life assurance, and enhanced parental/family leave. Employee referral bonuses and lead incentive scheme. Birthday day off and regular social events. Extensive learning and development opportunities to support both professional and personal growth. Career coaching and mentorship, helping you achieve your potential. A supportive, inclusive, and collaborative work culture. This is a fantastic opportunity for an ambitious Audit professional to further their career in a supportive and professional environment. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team! If you re interested and want to chat more, please call Safer Hand Solutions Ltd and ask for Hannah Kirk on or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACA/ACCA/ICAS Qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Responsibility: Predominant amount of time will be spent off-site at audit entities' premises. Identifies risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Produce work for the Manager and/or Partner review clearly highlighting issues and providing potential solutions to issues identified. Identify and understand audit entities needs, suggest potential solutions on technical matters and communicate and agree audit entities needs and potential solutions with managers. Active engagement with senior audited entities staff in order to gain a good understanding of their business and ensure the efficient execution of the audit Take primary responsibility for monitoring progress against budget, and when the actual differs from the budget then gain a full understanding for the Manager. Supervise, coach and develop junior members of staff within teams, on audit entities premises and in the office. Ensure compliance with internal (audit methodology and risk management) and external (regulatory) requirements Participate in group, stream and firm wide activities Assists in the planning, execution and finalisation of all areas of the audit assignment for manager or partner review, seeking input for areas of concern and judgement. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACA/ACCA/ICAS Qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Responsibility: Predominant amount of time will be spent off-site at audit entities' premises. Identifies risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Produce work for the Manager and/or Partner review clearly highlighting issues and providing potential solutions to issues identified. Identify and understand audit entities needs, suggest potential solutions on technical matters and communicate and agree audit entities needs and potential solutions with managers. Active engagement with senior audited entities staff in order to gain a good understanding of their business and ensure the efficient execution of the audit Take primary responsibility for monitoring progress against budget, and when the actual differs from the budget then gain a full understanding for the Manager. Supervise, coach and develop junior members of staff within teams, on audit entities premises and in the office. Ensure compliance with internal (audit methodology and risk management) and external (regulatory) requirements Participate in group, stream and firm wide activities Assists in the planning, execution and finalisation of all areas of the audit assignment for manager or partner review, seeking input for areas of concern and judgement. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Oct 02, 2025
Full time
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACA/ACCA/ICAS Qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Responsibility: Predominant amount of time will be spent off-site at audit entities' premises. Identifies risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Produce work for the Manager and/or Partner review clearly highlighting issues and providing potential solutions to issues identified. Identify and understand audit entities needs, suggest potential solutions on technical matters and communicate and agree audit entities needs and potential solutions with managers. Active engagement with senior audited entities staff in order to gain a good understanding of their business and ensure the efficient execution of the audit Take primary responsibility for monitoring progress against budget, and when the actual differs from the budget then gain a full understanding for the Manager. Supervise, coach and develop junior members of staff within teams, on audit entities premises and in the office. Ensure compliance with internal (audit methodology and risk management) and external (regulatory) requirements Participate in group, stream and firm wide activities Assists in the planning, execution and finalisation of all areas of the audit assignment for manager or partner review, seeking input for areas of concern and judgement. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 01, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACA/ACCA/ICAS Qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Responsibility: Predominant amount of time will be spent off-site at audit entities' premises. Identifies risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Produce work for the Manager and/or Partner review clearly highlighting issues and providing potential solutions to issues identified. Identify and understand audit entities needs, suggest potential solutions on technical matters and communicate and agree audit entities needs and potential solutions with managers. Active engagement with senior audited entities staff in order to gain a good understanding of their business and ensure the efficient execution of the audit Take primary responsibility for monitoring progress against budget, and when the actual differs from the budget then gain a full understanding for the Manager. Supervise, coach and develop junior members of staff within teams, on audit entities premises and in the office. Ensure compliance with internal (audit methodology and risk management) and external (regulatory) requirements Participate in group, stream and firm wide activities Assists in the planning, execution and finalisation of all areas of the audit assignment for manager or partner review, seeking input for areas of concern and judgement. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job: Premises Assistant (Caretaker) School: Primary School, Croydon, South London Annual Salary: £24,272 Contract: Full-time 36 hours a week (start time 7:00am), temporary, covering sickness for about 3 months Start date: As soon as possible Aston Education is looking for a full-time Premises Assistant/Caretaker to join a large primary school in Croydon, reporting to the Regional Premises Manager. The school is well-performing and popular, and it has a great reputation in the local area. Benefits: Access to highly competitive Local Government Pension Scheme Flexible working options Generous holiday allowance Work life and family friendly policies Employee wellbeing initiatives Career pathways and talent management Access to a staff benefits portal Community and collaboration working model Job role: As a Premises Assistant you'll take responsibility for the upkeep, security, and smooth running of the school site. You'll work to ensure the security of the school buildings, health and safety compliance, and you'll carry out a programme of maintenance work. This is an exciting opportunity to work collaboratively with colleagues across a cluster of schools, to share expertise and experience. Qualifications, experience and skills required: Experience of managing premises, preferably in a school Recognised training/qualifications associated with premises management Excellent knowledge of Health and Safety Good building maintenance / DIY skills such as plumbing, general and ground maintenance, electrical/building maintenance and heating systems Good communication, numerical and IT skills A flexible 'solution focused' approach and attitude to work Closing date: As soon as possible Please contact Tarja Aila at Aston Education for an informal chat and to apply for this Premises Assistant/Caretakerjob. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. This post is subject to an enhanced DBS check.
Sep 24, 2025
Contractor
Job: Premises Assistant (Caretaker) School: Primary School, Croydon, South London Annual Salary: £24,272 Contract: Full-time 36 hours a week (start time 7:00am), temporary, covering sickness for about 3 months Start date: As soon as possible Aston Education is looking for a full-time Premises Assistant/Caretaker to join a large primary school in Croydon, reporting to the Regional Premises Manager. The school is well-performing and popular, and it has a great reputation in the local area. Benefits: Access to highly competitive Local Government Pension Scheme Flexible working options Generous holiday allowance Work life and family friendly policies Employee wellbeing initiatives Career pathways and talent management Access to a staff benefits portal Community and collaboration working model Job role: As a Premises Assistant you'll take responsibility for the upkeep, security, and smooth running of the school site. You'll work to ensure the security of the school buildings, health and safety compliance, and you'll carry out a programme of maintenance work. This is an exciting opportunity to work collaboratively with colleagues across a cluster of schools, to share expertise and experience. Qualifications, experience and skills required: Experience of managing premises, preferably in a school Recognised training/qualifications associated with premises management Excellent knowledge of Health and Safety Good building maintenance / DIY skills such as plumbing, general and ground maintenance, electrical/building maintenance and heating systems Good communication, numerical and IT skills A flexible 'solution focused' approach and attitude to work Closing date: As soon as possible Please contact Tarja Aila at Aston Education for an informal chat and to apply for this Premises Assistant/Caretakerjob. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. This post is subject to an enhanced DBS check.
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Sep 23, 2025
Full time
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Site Manager - Greenwich - Primary school Site Manager - "Outstanding" school - Primary School - Greenwich, South East London Do you want to be part of a highly successful, very popular multi-cultural Primary school? Would you like to join a premises team to support on all facilities matters across the school? Site Manager Full time Outstanding Ofsted school Primary school 20 - 24 per hour About the School - Site Manager - Greenwich, South East London This highly successful, very popular multi-cultural school is an Outstanding Ofsted school The staff are highly professional, and you will be joining a friendly premises team The school offer all staff extensive support and CPD The Senior Leadership team is ambitious and dynamic Teachers are offered an employee assistant program and a staff gym for well being About the Role - Site Manager - Greenwich, South East London The school is now seeking to recruit a site manager to join as an additional member to the premises team to support on all facilities matters across the school The ideal candidate will have previous experience in a similar role You will be proactive, positive, calm, and flexible You must also have good communication, organisational and interpersonal skills Within the role, you will be required to maintain the security, safety, cleanliness and upkeep of all school buildings, grounds, and facilities You will also ensure high standards of cleanliness and maintenance You will work with tools, cleaning equipment and products which contain chemicals The role requires you to work outdoors in all weathers More information available If you would like extra information on this Site Manager post, apply now, or email me directly
Sep 23, 2025
Full time
Site Manager - Greenwich - Primary school Site Manager - "Outstanding" school - Primary School - Greenwich, South East London Do you want to be part of a highly successful, very popular multi-cultural Primary school? Would you like to join a premises team to support on all facilities matters across the school? Site Manager Full time Outstanding Ofsted school Primary school 20 - 24 per hour About the School - Site Manager - Greenwich, South East London This highly successful, very popular multi-cultural school is an Outstanding Ofsted school The staff are highly professional, and you will be joining a friendly premises team The school offer all staff extensive support and CPD The Senior Leadership team is ambitious and dynamic Teachers are offered an employee assistant program and a staff gym for well being About the Role - Site Manager - Greenwich, South East London The school is now seeking to recruit a site manager to join as an additional member to the premises team to support on all facilities matters across the school The ideal candidate will have previous experience in a similar role You will be proactive, positive, calm, and flexible You must also have good communication, organisational and interpersonal skills Within the role, you will be required to maintain the security, safety, cleanliness and upkeep of all school buildings, grounds, and facilities You will also ensure high standards of cleanliness and maintenance You will work with tools, cleaning equipment and products which contain chemicals The role requires you to work outdoors in all weathers More information available If you would like extra information on this Site Manager post, apply now, or email me directly
