United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
Apr 30, 2026
Full time
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
Are you ready and looking for a role that you can make your own, taking the autonomy to set out what and how you do it? As we have grown, we have accumulated a diverse database infrastructure, including PostgreSQL, Maria DB, InfluxDB and MongoDB systems. The timing is ripe for an experienced Administrator to take ownership, mature, upgrade and manage our database servers, while supporting development teams and business operations. Key Accountability & Responsibilities Work with teams across the Technology department to install, configure, maintain, and upgrade our database servers across development, testing, and production environments. Monitor database health and perform routine maintenance tasks including index optimisation, table maintenance, and schema modifications. Work with Development and Data engineering teams to optimise performance & cost of data pipelines Manage database capacity planning and storage allocation to ensure adequate resources for current and future needs. Proactive management of databases, ensuring application and operational performance needs are met. Implement and maintain high availability solutions including replication, clustering, and failover configurations. Document database architectures, configurations, procedures and policies. Implement appropriate security controls to ensure databases and data are protected. Ensure database backup, validation and disaster recovery capabilities are in place and rehearsed. Provide insight and recommendation on the adoption and consolidation of database related technologies. Be part of the on 24x7 on call rota to provide out of hours support for our critical systems. Knowledge & Skills Proven expertise managing PostgreSQL and MariaDB/MySQL databases Experience with NoSQL databases. Experience with cloud database services (AWS). Deep understanding of relational database concepts, normalisation, and SQL optimisation. Proficiency in SQL and query optimisation across multiple database platforms. Experience with database replication, clustering, and high availability configurations. Familiarity with backup and recovery tools specific to each database platform. Understanding of database security principles and access control mechanisms. Experience with monitoring tools and performance analysis techniques. Knowledge of version control systems (Git) for managing database code and scripts. Experience with database automation, CI/CD pipelines and tooling. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Apr 29, 2026
Full time
Are you ready and looking for a role that you can make your own, taking the autonomy to set out what and how you do it? As we have grown, we have accumulated a diverse database infrastructure, including PostgreSQL, Maria DB, InfluxDB and MongoDB systems. The timing is ripe for an experienced Administrator to take ownership, mature, upgrade and manage our database servers, while supporting development teams and business operations. Key Accountability & Responsibilities Work with teams across the Technology department to install, configure, maintain, and upgrade our database servers across development, testing, and production environments. Monitor database health and perform routine maintenance tasks including index optimisation, table maintenance, and schema modifications. Work with Development and Data engineering teams to optimise performance & cost of data pipelines Manage database capacity planning and storage allocation to ensure adequate resources for current and future needs. Proactive management of databases, ensuring application and operational performance needs are met. Implement and maintain high availability solutions including replication, clustering, and failover configurations. Document database architectures, configurations, procedures and policies. Implement appropriate security controls to ensure databases and data are protected. Ensure database backup, validation and disaster recovery capabilities are in place and rehearsed. Provide insight and recommendation on the adoption and consolidation of database related technologies. Be part of the on 24x7 on call rota to provide out of hours support for our critical systems. Knowledge & Skills Proven expertise managing PostgreSQL and MariaDB/MySQL databases Experience with NoSQL databases. Experience with cloud database services (AWS). Deep understanding of relational database concepts, normalisation, and SQL optimisation. Proficiency in SQL and query optimisation across multiple database platforms. Experience with database replication, clustering, and high availability configurations. Familiarity with backup and recovery tools specific to each database platform. Understanding of database security principles and access control mechanisms. Experience with monitoring tools and performance analysis techniques. Knowledge of version control systems (Git) for managing database code and scripts. Experience with database automation, CI/CD pipelines and tooling. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Locations: UK-Based -hybrid role (3 days onsite) Salary: £60k Employment Type: Full-time/Permanent Experience: 10+ years (Hands-on) We are seeking a highly skilled and automation-driven IT Infrastructure Engineer to strengthen our Infrastructure team. This role is ideal for a professional with deep expertise in the Microsoft Ecosystem, including M365, Windows Server, Hyper-V, Microsoft SQL, and Azure. Experience operating in and maturing an ITIL-aligned environment is essential. Key Responsibiliti es Design, implement, and maintain Hyper-V virtualization platforms with a focus on performance, security, and scalability. Manage and optimise Azure cloud services, including IaaS, PaaS, and standard resources as well as M365. Administer and support Microsoft SQL Server databases, ensuring performance, availability, and security. Adopt an automate first' approach to all activities and champion improvements in services, team practices, and the general attitude toward delivering an effective, high-quality service to our customers. Collaborate with governance and security teams to ensure alignment with ISO 27001, NIST, and GDPR. Required Skills & Experience Highly motivated and with a strong desire to continuously learn and develop. Able to operate in a typical Microsoft environment. Manage, secure, and optimise Microsoft SQL Server databases across on-prem and cloud environments to best practices. Ensure high availability, performance tuning, and reliable backup/restore operations. Experience with M365 and core services. Good understanding of Microsoft Azure, especially Landing Zones, RBAC, Networking, and Security. Awareness of Infrastructure as Code (Terraform, Bicep, ARM templates). Advanced Scripting and automation skills (PowerShell, Azure CLI, Git, Terraform, Bicep). Experience in operating and maturing an ITIL-aligned infrastructure environment. Desirable Qualificat ions Microsoft Certified: Administrator or equivalent in a related topic. Exposure to DevOps practices and CI/CD pipelines is beneficial.
Apr 28, 2026
Full time
Locations: UK-Based -hybrid role (3 days onsite) Salary: £60k Employment Type: Full-time/Permanent Experience: 10+ years (Hands-on) We are seeking a highly skilled and automation-driven IT Infrastructure Engineer to strengthen our Infrastructure team. This role is ideal for a professional with deep expertise in the Microsoft Ecosystem, including M365, Windows Server, Hyper-V, Microsoft SQL, and Azure. Experience operating in and maturing an ITIL-aligned environment is essential. Key Responsibiliti es Design, implement, and maintain Hyper-V virtualization platforms with a focus on performance, security, and scalability. Manage and optimise Azure cloud services, including IaaS, PaaS, and standard resources as well as M365. Administer and support Microsoft SQL Server databases, ensuring performance, availability, and security. Adopt an automate first' approach to all activities and champion improvements in services, team practices, and the general attitude toward delivering an effective, high-quality service to our customers. Collaborate with governance and security teams to ensure alignment with ISO 27001, NIST, and GDPR. Required Skills & Experience Highly motivated and with a strong desire to continuously learn and develop. Able to operate in a typical Microsoft environment. Manage, secure, and optimise Microsoft SQL Server databases across on-prem and cloud environments to best practices. Ensure high availability, performance tuning, and reliable backup/restore operations. Experience with M365 and core services. Good understanding of Microsoft Azure, especially Landing Zones, RBAC, Networking, and Security. Awareness of Infrastructure as Code (Terraform, Bicep, ARM templates). Advanced Scripting and automation skills (PowerShell, Azure CLI, Git, Terraform, Bicep). Experience in operating and maturing an ITIL-aligned infrastructure environment. Desirable Qualificat ions Microsoft Certified: Administrator or equivalent in a related topic. Exposure to DevOps practices and CI/CD pipelines is beneficial.
Data Engineer - Huntingdon - Attractive package ALH Recruitment are looking to recruit a Data Engineer with immediate effect for our industry leading client, based in the Huntingdon area of Cambridgeshire. Data Engineer - Role Purpose As part of their continued growth, we are seeking a Data Engineer with expertise in T-SQL, Python, and some SQL Database Administration (DBA) to join their dynamic team. You will play a pivotal role in the reporting, design, development, and optimisation of their data infrastructure. You will be responsible for managing and reporting on the databases, building robust data pipelines, and ensuring the integrity and performance of critical systems and data warehouses. This is an excellent opportunity for someone who is passionate about data and wants to work in a fast-paced environment where they can make a big impact. Responsibilities: Develop, optimise, and maintain complex T-SQL queries, stored procedures, and functions. Design and implement efficient data pipelines. Support with maintaining Microsoft SSRS and PowerBI reporting. Support in the management of SQL Server databases, including installation, configuration, upgrades, and performance tuning. Support in monitoring database health and if necessary, troubleshoot performance issues. Ensure data quality, normalisation, security, and compliance with internal and external standards. Collaborate with and aid Business Stakeholders in the delivery of efficient data solutions. Assist in developing best practices and standards for data engineering. Adhoc tasks within the department as required Key Skills: T-SQL and SQL Server (2016 or later preferred). Python for scripting, data processing, and automation. Experience of SQL Database Administrator. Experience of SSIS ETL concepts and data warehouse design principles. Experience of Microsoft SSRS and PowerBI (or similar Reporting Technology). Understanding of Data warehouse Principles. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work collaboratively in a team environment. Awareness of source control systems such as Git. Exposure to cloud services (e.g., Azure) & DevOps principles. If you feel you have the skills and experience to step into this exciting Data Engineer position, please apply below:
Apr 25, 2026
Full time
Data Engineer - Huntingdon - Attractive package ALH Recruitment are looking to recruit a Data Engineer with immediate effect for our industry leading client, based in the Huntingdon area of Cambridgeshire. Data Engineer - Role Purpose As part of their continued growth, we are seeking a Data Engineer with expertise in T-SQL, Python, and some SQL Database Administration (DBA) to join their dynamic team. You will play a pivotal role in the reporting, design, development, and optimisation of their data infrastructure. You will be responsible for managing and reporting on the databases, building robust data pipelines, and ensuring the integrity and performance of critical systems and data warehouses. This is an excellent opportunity for someone who is passionate about data and wants to work in a fast-paced environment where they can make a big impact. Responsibilities: Develop, optimise, and maintain complex T-SQL queries, stored procedures, and functions. Design and implement efficient data pipelines. Support with maintaining Microsoft SSRS and PowerBI reporting. Support in the management of SQL Server databases, including installation, configuration, upgrades, and performance tuning. Support in monitoring database health and if necessary, troubleshoot performance issues. Ensure data quality, normalisation, security, and compliance with internal and external standards. Collaborate with and aid Business Stakeholders in the delivery of efficient data solutions. Assist in developing best practices and standards for data engineering. Adhoc tasks within the department as required Key Skills: T-SQL and SQL Server (2016 or later preferred). Python for scripting, data processing, and automation. Experience of SQL Database Administrator. Experience of SSIS ETL concepts and data warehouse design principles. Experience of Microsoft SSRS and PowerBI (or similar Reporting Technology). Understanding of Data warehouse Principles. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work collaboratively in a team environment. Awareness of source control systems such as Git. Exposure to cloud services (e.g., Azure) & DevOps principles. If you feel you have the skills and experience to step into this exciting Data Engineer position, please apply below:
Linux Application Support Engineer London, Docklands (Hybrid) £80,000 - £90,000 per annum + annual discretionary bonus On behalf of an industry Leading financial services business, I am seeking an experienced Infrastructure Application Support Engineer to provide 2nd line support for the organisations Lunix/Unix application services. The company operates hybrid working where you will be expected to commit to a non-negotiable 2 days a week in their London office, therefore applicants must be based within a reasonable commuting distance. Responsibilities: Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical. Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support Provide remote and onsite support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod. Manage and escalate problems as appropriate. Provide 24/7 on-call cover on a rotational shift basis. Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place. Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement. Implement Changes or fixes to applications. Support other technical changes being made which affect the organisations Business Systems. Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments. Upgrade or maintain software at a time when the impact to the business is minimized. Participate in regular Disaster Recovery testing activities. Create, maintain, and review operational process and support documentation. Participate in planned weekend work as required. Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service. Participate in the successful release and transition of new IT services into support, meeting the team's service acceptance criteria. Skills/Experience required: Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment. Must have strong experience of supporting Applications using Amazon Web Services (AWS). Experience of supporting IBM WebSphere MQ Experience of supporting Swift messaging applications. Ability to perform diagnostic and troubleshooting of AWS Product set such as EC2, Lambda, EKS, ECR, Workspaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA's. Experience of Release Management processes for the deployment of application packages from development through to production environments. Strong documentation and technical writing skills. Ability to collaborate effectively with Development teams and other operational support teams (Service Management and Engineering), to support the end-to-end service. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Experience with WebSphere Application Server and Apache Tomcat Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components. Scripting skills in languages such as Shell and Python Strong experience of supporting proprietary developed business critical banking applications. Experience of running queries against PostgreSQL and DB2 databases. Supporting Applications in a windows environment (preferred) Experience of providing cross training on application solutions and operational processes to colleagues. (preferred) Professional qualifications/certifications: Bachelor's degree or equivalent Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services Industry standard IT certification - AWS/RHEL/IBM MQ (preferred) ITIL certification (preferred).
Oct 06, 2025
Full time
Linux Application Support Engineer London, Docklands (Hybrid) £80,000 - £90,000 per annum + annual discretionary bonus On behalf of an industry Leading financial services business, I am seeking an experienced Infrastructure Application Support Engineer to provide 2nd line support for the organisations Lunix/Unix application services. The company operates hybrid working where you will be expected to commit to a non-negotiable 2 days a week in their London office, therefore applicants must be based within a reasonable commuting distance. Responsibilities: Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical. Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support Provide remote and onsite support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod. Manage and escalate problems as appropriate. Provide 24/7 on-call cover on a rotational shift basis. Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place. Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement. Implement Changes or fixes to applications. Support other technical changes being made which affect the organisations Business Systems. Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments. Upgrade or maintain software at a time when the impact to the business is minimized. Participate in regular Disaster Recovery testing activities. Create, maintain, and review operational process and support documentation. Participate in planned weekend work as required. Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service. Participate in the successful release and transition of new IT services into support, meeting the team's service acceptance criteria. Skills/Experience required: Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment. Must have strong experience of supporting Applications using Amazon Web Services (AWS). Experience of supporting IBM WebSphere MQ Experience of supporting Swift messaging applications. Ability to perform diagnostic and troubleshooting of AWS Product set such as EC2, Lambda, EKS, ECR, Workspaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA's. Experience of Release Management processes for the deployment of application packages from development through to production environments. Strong documentation and technical writing skills. Ability to collaborate effectively with Development teams and other operational support teams (Service Management and Engineering), to support the end-to-end service. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Experience with WebSphere Application Server and Apache Tomcat Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components. Scripting skills in languages such as Shell and Python Strong experience of supporting proprietary developed business critical banking applications. Experience of running queries against PostgreSQL and DB2 databases. Supporting Applications in a windows environment (preferred) Experience of providing cross training on application solutions and operational processes to colleagues. (preferred) Professional qualifications/certifications: Bachelor's degree or equivalent Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services Industry standard IT certification - AWS/RHEL/IBM MQ (preferred) ITIL certification (preferred).
Senior SQL Database Administrator Tyne & Wear Permanent Up to 50k - 55k Excellent benefits Hybrid working (3 days per week on site on average) & flexible working hours Sellick Partnership are delighted to support our long-standing and regular clients with the recruitment of a Senior SQL Database Administrator. The business are a well known socially focussed organisation based in Tyne & Wear who provide vital services to customers in the region. The Senior SQL DBA will collaborate with cross-functional teams across the business to ensure scalability, security and reliability of the infrastructure database. Responsibilities: Optimise and develop SQL queries to extract, transform and load (ETL) data efficiently. Ensure database reliability, scalability and security across the business. Contribute to migrations and improvements with cloud and on-premise technologies. Collaboration with stakeholders to analyse data requirements and to design physical and logical data models. Translation of business needs into technical specifications for database structures. Implementation of best practices. Configure and maintain solutions such as SQL Server AlwaysOn Availability Groups, database clustering and mirroring to ensure business continuity. Test and develop database recovery and backup procedures. What we are looking for: Proven experience in data engineering and database administration in previous roles. Proficient with SQL Server administration and Azure. Experience with programming on-premise and cloud database solutions. Experience with ETL processes and tools. Knowledge of project management methodologies, tools and development methodology. Please apply by Friday 19th September to be considered for the opportunity. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Oct 02, 2025
Full time
Senior SQL Database Administrator Tyne & Wear Permanent Up to 50k - 55k Excellent benefits Hybrid working (3 days per week on site on average) & flexible working hours Sellick Partnership are delighted to support our long-standing and regular clients with the recruitment of a Senior SQL Database Administrator. The business are a well known socially focussed organisation based in Tyne & Wear who provide vital services to customers in the region. The Senior SQL DBA will collaborate with cross-functional teams across the business to ensure scalability, security and reliability of the infrastructure database. Responsibilities: Optimise and develop SQL queries to extract, transform and load (ETL) data efficiently. Ensure database reliability, scalability and security across the business. Contribute to migrations and improvements with cloud and on-premise technologies. Collaboration with stakeholders to analyse data requirements and to design physical and logical data models. Translation of business needs into technical specifications for database structures. Implementation of best practices. Configure and maintain solutions such as SQL Server AlwaysOn Availability Groups, database clustering and mirroring to ensure business continuity. Test and develop database recovery and backup procedures. What we are looking for: Proven experience in data engineering and database administration in previous roles. Proficient with SQL Server administration and Azure. Experience with programming on-premise and cloud database solutions. Experience with ETL processes and tools. Knowledge of project management methodologies, tools and development methodology. Please apply by Friday 19th September to be considered for the opportunity. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
