Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
May 03, 2026
Full time
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Location: Newham East London Salary: 20.50ph About the Role Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service. This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents. Key Responsibilities Manage relationships with residents and act as their primary point of contact Deliver a customer-focused housing management service Handle issues including anti-social behaviour, tenancy breaches, and estate management Carry out tenancy audits, inspections, and estate visits Provide advice on tenancy and property matters Work with internal teams and external partners (e.g. councils, police) Respond to complaints, enquiries, and escalations Identify risks and support safeguarding of vulnerable residents About You Experience in housing management or similar Strong knowledge of tenancy management, ASB, and safeguarding Understanding of property/estate management and housing legislation Excellent communication and customer service skills Proactive, organised, and confident in problem-solving Experience working with tenants or leaseholders Desirable: Housing or IRPM qualification This is a temporary role and working Hybrid Apply If you're looking for a role where you can make a real difference to communities, apply today.
May 01, 2026
Seasonal
Location: Newham East London Salary: 20.50ph About the Role Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service. This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents. Key Responsibilities Manage relationships with residents and act as their primary point of contact Deliver a customer-focused housing management service Handle issues including anti-social behaviour, tenancy breaches, and estate management Carry out tenancy audits, inspections, and estate visits Provide advice on tenancy and property matters Work with internal teams and external partners (e.g. councils, police) Respond to complaints, enquiries, and escalations Identify risks and support safeguarding of vulnerable residents About You Experience in housing management or similar Strong knowledge of tenancy management, ASB, and safeguarding Understanding of property/estate management and housing legislation Excellent communication and customer service skills Proactive, organised, and confident in problem-solving Experience working with tenants or leaseholders Desirable: Housing or IRPM qualification This is a temporary role and working Hybrid Apply If you're looking for a role where you can make a real difference to communities, apply today.
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
May 01, 2026
Full time
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Apr 30, 2026
Full time
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be £34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: £34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Apr 30, 2026
Full time
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be £34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: £34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 08, 2025
Contractor
Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Oct 06, 2025
Full time
Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Resident Services Officer Location: Golden Lane Estate, London EC1Y (Monday to Friday, 8am to 4pm) as the role is client facing Job Type: Temporary (3 months with review to extend to 12 months) Hourly rate: 32.86ph - 37ph depending on experience Working Hours: Full-time, 35 hours per week We are seeking a Senior Resident Services Officer for an initial 3-month period with a potential extension to a fixed-term contract of 12 months. This role is based at the high-profile Golden Lane Estate, which requires a mature and experienced housing professional to manage a range of housing services effectively. We are looking for an urgent start and interviews will be held on Wednesday 10th September Day-to-day of the role: Handle a full range of tenancy management issues including sign-ups, tenancy audits, mutual exchanges, successions, and tenancy terminations. Respond effectively to complaints of anti-social behaviour and tenancy breaches. Support vulnerable residents and collaborate with colleagues and agencies to help sustain tenancies. Promote resident involvement activities and maintain a visible presence on the estate, building positive relationships with residents' associations and other groups. Play a pivotal role in signing up and inducting new tenants into 66 brand new homes recently completed at the estate. Managing the customer service officer Required Skills & Qualifications: Must have substantial professional experience in housing management, including general needs and leasehold. Relevant professional qualification (e.g., CIH) or equivalent experience. Strong knowledge of relevant housing law and regulation. Excellent customer service and problem-solving skills, with an ability to resolve conflicts positively. Proficiency in general IT skills and experience using housing management software. Ability to work independently with outstanding organisational skills and a positive, enthusiastic approach. Benefits: Competitive salary based on experience. Work ina dynamic environment with a significant impact on the community. To apply for this Resident Services Officer position, please submit your CV detailing your relevant experience or contact Mel
Oct 03, 2025
Seasonal
Resident Services Officer Location: Golden Lane Estate, London EC1Y (Monday to Friday, 8am to 4pm) as the role is client facing Job Type: Temporary (3 months with review to extend to 12 months) Hourly rate: 32.86ph - 37ph depending on experience Working Hours: Full-time, 35 hours per week We are seeking a Senior Resident Services Officer for an initial 3-month period with a potential extension to a fixed-term contract of 12 months. This role is based at the high-profile Golden Lane Estate, which requires a mature and experienced housing professional to manage a range of housing services effectively. We are looking for an urgent start and interviews will be held on Wednesday 10th September Day-to-day of the role: Handle a full range of tenancy management issues including sign-ups, tenancy audits, mutual exchanges, successions, and tenancy terminations. Respond effectively to complaints of anti-social behaviour and tenancy breaches. Support vulnerable residents and collaborate with colleagues and agencies to help sustain tenancies. Promote resident involvement activities and maintain a visible presence on the estate, building positive relationships with residents' associations and other groups. Play a pivotal role in signing up and inducting new tenants into 66 brand new homes recently completed at the estate. Managing the customer service officer Required Skills & Qualifications: Must have substantial professional experience in housing management, including general needs and leasehold. Relevant professional qualification (e.g., CIH) or equivalent experience. Strong knowledge of relevant housing law and regulation. Excellent customer service and problem-solving skills, with an ability to resolve conflicts positively. Proficiency in general IT skills and experience using housing management software. Ability to work independently with outstanding organisational skills and a positive, enthusiastic approach. Benefits: Competitive salary based on experience. Work ina dynamic environment with a significant impact on the community. To apply for this Resident Services Officer position, please submit your CV detailing your relevant experience or contact Mel
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 50,308 Location: Oxford Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Oct 02, 2025
Full time
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 50,308 Location: Oxford Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 49,257 Location: Leicester Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Oct 02, 2025
Full time
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 49,257 Location: Leicester Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
