4918 jobs found

NEW VACANCY! (PK9264) QUALITY MANAGER - FOOD OR PACKAGING BACKGROUND Commutable from; Derbyshire, Cheshire, Staffordshire, Greater Manchester, Yorkshire For Full Location details please get in touch! UPTO 50K (DOE) + 24 Days Holiday + Bank Holiday + Christmas Close Down + Bonus + Company Sick Pay Scheme + Benefits Hours: Monday - Friday 8:30am - 4:30pm My client is a leading packaging manufacturer producing high-quality flexible packaging products to the food, beverage and household sectors. They are currently recruiting a Quality Manager to join their team. The chosen candidate will have experience in BRC & ISO9001 and come from a food / food manufacturing or packaging background Role / Responsibilities: Ensure compliance with specific external and internal standards including BRC, ISO 9001, 14001 and A2 permit. Specifically manage and improve procedures, documentation & auditing of the quality management system. Work closely with operational and technical colleagues to ensure understanding and responsibilities. Understand the needs and expectations of customers regarding product quality, ensuring these expectations are a core part of the quality management system. Ensure the internal audit schedule is kept fully updated and all recommendations and NCR's are relayed back to the relevant business areas, actioned and closed off accordingly. Ensure the site is always at 'Audit Ready' status. Effectively investigate and process customer complaints, managing the process for any corrective and preventative action. Develop and maintain quality assurance metrics and reporting for both internal and external purposes including complaints, internal NCR's, in-house rejects, customer returns and cost of all errors and waste. Together with Line Managers, identify training needs to meet quality requirements and deliver internal training where appropriate. Regularly communicate with Operations regarding quality issues, attending daily operations meetings to report any relevant Quality issues. Help develop a culture of compliance, quality and continuous improvement across the site. Deliver site Quality induction to all new employees. Continuously develop own knowledge on best practice, networking with colleagues at other sites and by keeping abreast of industry and legislative developments. Lead and develop Quality team members, ensuring individuals have the appropriate level of support, 1:1's and training to enable them to perform effectively. Ensure team members receive regular feedback and that all performance appraisals and development plans are up to date. Skills/qualifications/training Must have experience of working in the food industry, audit experience and BRC Fully qualified BSI Lead Auditor Competent user of MS Office, in particular Word, Excel, PowerPoint & Outlook Experience of ERP systems, preferably EFI Radius and SAP Extensive experience of developing and managing quality systems and audit processes with previous experience of BRC, ISO & food safety standards Proven ability to implement process improvement initiatives Strong knowledge of operational/production KPIS previous experience of line managing or supervising teams

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

KENT Launch Your Recruitment Career with Tradewind Recruitment in Kent Are you a graduate or trainee ready to build a successful career in a fast-paced, high-performance environment with uncapped earning potential? If you're ambitious, resilient, and motivated by financial success and career progression, Tradewind Recruitment Kent is offering an exciting opportunity to join our industry-leading Impact Academy. This is your chance to join a business where your effort directly drives your earnings, development, and long-term career success. About Tradewind Recruitment Tradewind Recruitment is a market-leading education recruitment agency, recognised as a Sunday Times Top 100 company five times. With nearly 30 years of industry success, offices across the UK and internationally, and a proven track record of developing high-performing consultants, we are committed to investing in the next generation of talent. Our Kent office is growing rapidly, and we are looking for driven graduates who want to build a long-term career in recruitment, sales, and business development. What We Offer Competitive starting salary: 28,000- 30,000 Realistic first-year earnings: 35,000- 40,000 OTE Uncapped commission from day one - your performance directly impacts your income 35 days annual leave, plus reduced working hours during school holidays All-expenses-paid international incentive trips Regular team socials, Friday drinks, and additional perks A strong focus on employee wellbeing, training, and continuous development Clear and structured career progression - many of our leaders started as graduates The Impact Academy Our Impact Academy is a structured, hands-on graduate training programme designed to take you from entry-level to a confident, high-performing Recruitment Consultant. From your first day, you'll gain real, practical experience while receiving expert training and ongoing mentorship. You'll learn every aspect of the recruitment lifecycle, from sourcing candidates to developing client relationships and generating business. Your Role During your first year, you will: Source, screen, and interview candidates for education roles Write and present high-quality candidate profiles to clients Build and maintain strong relationships with schools and education professionals Work closely with the sales team to maximise placements Proactively develop business opportunities through outreach and networking Consistently meet and exceed weekly targets and KPIs Begin earning commission as you progress through key milestones This is a sales-focused role where success depends on your ability to build relationships, manage your pipeline, and proactively create opportunities. Training, Support and Mentorship You will be supported throughout your journey by: A dedicated team manager Structured training delivered by in-house experts A personal mentor to guide your development Experienced consultants who will share knowledge and best practice We offer a collaborative, high-performance environment where you will learn quickly and continuously improve. Career Progression After your first year, you will move onto a dedicated Sales Desk, where you will receive advanced training in: Business development and client acquisition Negotiation and margin management Safeguarding and compliance Managing challenging conversations Time management and customer service excellence We promote based on performance, not time served-meaning your progression is entirely in your hands. What We're Looking For We are specifically targeting graduates who: Worked consistently alongside their studies (non-negotiable) Hold a UK driving licence or are currently learning Have continued working post-graduation (if applicable) Bring transferable experience such as sales, hospitality, teaching, coaching, or other target-driven roles Are confident communicators with a strong work ethic The Reality of the Role This is a demanding, target-driven sales environment. It is not an easy job. To succeed, you must be: Highly resilient and able to handle rejection Comfortable with business development and cold outreach Ambitious and financially motivated Proactive, competitive, and results-driven Passionate about building relationships and making an impact The rewards are significant-but they are earned through consistency, effort, and determination.

Job Title: System Design Authority - Engineering System Location: Warton - Hybrid, 3 days on site per week We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £61,110 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: You'll play a key role in shaping technical solutions within the Engineering Support Competency Centre, working across engineering, manufacturing and support services to deliver integrated systems that support global programmes. You will define solution architecture, working with modern engineering tools and technologies to ensure systems are aligned to business needs, scalable and fit for purpose. Collaborating with internal teams, external vendors and project managers, you'll support design, planning and delivery activities while ensuring solutions meet quality, cost and timescale requirements. This role offers exposure to global projects, opportunities to influence innovative engineering systems and considerable development potential within a collaborative, forward-thinking environment. Core duties: Defining solution architectures, ensuring designs meet business requirements within cost, time and technical constraints Capturing current and future system architectures, supporting application, data and technology design across projects Reviewing and assuring technical designs, ensuring solutions are fit for purpose and aligned to standards Collaborating with internal teams and external suppliers, supporting design delivery and system integration activities Supporting project planning, reviewing estimates and schedules to ensure effective and timely solution delivery Essential Skills: Experience designing, developing, testing and releasing information systems within structured engineering or IT environments Knowledge of architecture frameworks such as TOGAF, supporting consistent and scalable solution design Experience overseeing incidents and problems, ensuring timely resolution and system stability Ability to engage and influence stakeholders, including customers, suppliers and internal teams across projects Relevant technical background or experience in systems engineering, IT architecture or similar disciplines The Engineering Support Competency Centre (ESCC) Team: Working across engineering, manufacturing and support services, this function delivers critical technical solutions that enable global programmes to run effectively. By collaborating with internal teams and external partners, it drives innovation, system performance and continuous improvement-supporting business growth and advancing engineering capability worldwide. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

Are you a senior practice accountant seeking a role that offers both flexibility and autonomy? If so, this "mini Partner" role is for you! Part time / reduced schedule also considered, 4 days, maybe 3 In this regionally established practice in Leamington Spa, the Senior Accountant takes ownership of their own portfolio with emphasis being on client relations, almost acting as an outsourced Finance Director. Collaborating closely with clients is key, supporting them in a wide array of aspects including forecasting, banking, strategic tax planning as well as ensuring statutory requirements are adhered to. You'll act as their trusted advisor on a multitude of areas. This is career opportunity that offers autonomy in work, true work life balance with hybrid & flexible working patterns including the option for part time hours as well as uncapped career progression all within a supportive, family-feel culture. Key Responsibilities: Supporting your clients directly, helping them to achieve their ambitions and goals Planning & preparation of accounts for a portfolio of owner managed businesses (OMBs) - limited companies, partnerships, sole traders Oversee and prepare corporation tax returns, partnership and personal tax returns Reviewing and providing feedback on financial accounts produced by juniors members, providing advice and guidance in their own personal professional development. Ideal candidates will be: A qualified accountant, ACCA or ACA / ICAEW or equivalent, although QBE's with prior experience in an accountancy firm will also be considered Technically strong, constantly up to date with adaptations in compliance standards Previous experience gained within an accountancy practice / firm as a Financial Accountant, Client Manager, Practice Accountant, Accounts Manager or similar IT skills including Excel and any accounting software (Xero, QuickBooks, Sage, TaxCalc etc). What's on offer: Base salary up to £55,000 dependent upon experience Reduced schedule also considered, 4 or 3 days (salary then pro rata) Hybrid working from home Agile and flexible working patterns Friday early finishes Private medical health insurance including a free Fitbit! Other Wellness programmes & initiatives Regular team and social events Casual office dress. Register your interest by applying today or call Ashley or Luke on (phone number removed) to discuss this opportunity further, always in complete confidence. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Senior Accountant

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day', and we have an exciting opportunity for a Senior HR Business Partner to play a key role in delivering our people strategy and supporting our growing network of care homes. The Senior HR Business Partner will report to the Head of HR and play a key role in supporting our Operations teams and Homes to bring the People strategy and experience to life. The Senior HR Business Partner will be a trusted advisor, able to influence functional initiatives so that there is a positive employee experience at the same time as improving the anticipated commercial outcomes. As our Senior HR Business Partner, you'll provide coaching and development for the HR Advisors to support our home managers on leadership and employee development issues with creative and strategic HR value-added recommendations in support of the business goals. You'll be a key member of the team, where you'll enjoy both autonomy to make key decisions as well as support and team collaboration on wider HR projects. We offer our colleagues: Competitive salary and benefits package 25 days holiday (plus Bank Holidays) Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Employee Assistance Programme, occupational health support and wellbeing services What you'll be doing: This is a hands-on and strategic role where you'll: Partner with operational leaders to support and influence people initiatives Lead, coach, and develop a team of two HR Advisors Oversee complex Employee Relations cases and provide expert guidance Support managers in building capability and confidence in people management Drive a positive, high-performance culture aligned to our values Contribute to HR projects and continuous improvement initiatives Build strong relationships across the organisation to elevate the impact of HR You'll be based in our Luton office, with regular travel to our care homes and occasional overnight stays. Could you be part of our team? We are recruiting for a Senior HR Business Partner to join our dynamic team. Applicants will be/have: Experience operating in an HR Business Partnering role Full UK Driving Licence and have access to a car Strong Employee Relations expertise Excellent verbal and written communication and team management skills. A proactive, pragmatic approach to problem-solving & strong decision-making skills. Strong stakeholder relationship building and leadership skills. The ability to influence and build credibility at all levels A care sector background (desirable, not essential) If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Hamberley People: We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Trainee Recruitment Resourcer Leeds (LS15 4LG) Hybrid Working Full-time Monday Friday (39 hours) Competitive salary AQUMEN Recruitment , a successful family-owned business established in 1999, is the perfect place to start your career in recruitment. At Aqumen, every successful recruiter begins with a strong foundation giving you the skills, support and development needed to succeed. We re hiring a Trainee Recruitment Resourcer to join our growing Leeds team. This is your opportunity to develop core recruitment skills, work in a fast-paced environment, and progress into a 360 Recruitment Consultant or Account Manager role through our structured career pathway. If you re ambitious, people-focused, and motivated by results, this is the perfect place to start. What you ll be doing Sourcing candidates via LinkedIn, job boards (e.g. Indeed), and referrals Building and managing talent pipelines Screening candidates via phone and assessing suitability Writing and posting job adverts Managing applications and shortlisting candidates Keeping CRM/ATS systems accurate and up to date Maintaining regular contact with candidates Gathering market insight and identifying new business leads Supporting the wider recruitment team and business growth What you ll get Competitive salary Hybrid working 33 days holiday (including bank holidays) NEST workplace pension Clear career progression pathway Ongoing training and development Why join Aqumen? At Aqumen, this isn t just a job it s the start of a long-term career. You ll gain the skills, support, and experience needed to become a successful recruitment professional, with real opportunities to grow within the business.

Bennett & Game are proud to be working in partnership with a well-established, multi-disciplinary surveying consultancy who are seeking a Building Surveyor / Project Manager to join their growing team in their Leicester office. This is an excellent opportunity for either a Building Surveyor or a Project Manager from a consultancy or education background to join a forward-thinking business that operates heavily within the education sector, particularly supporting academy trusts nationwide. The consultancy delivers a wide range of projects including refurbishment and new-build schemes across schools and educational estates, alongside work on sports facilities, residential buildings, and commercial properties. They also provide key services such as estate strategy planning, energy consultancy, and funding support. The successful candidate will take ownership of projects from inception through to completion, working closely with clients to deliver practical and strategic solutions. The company places a strong emphasis on collaboration, culture, and professional development, offering a supportive and flexible working environment. Building Surveyor / Project Manager Salary & Benefits Salary: 35k - 50k (DOE) Car allowance Holiday entitlement: 25 days + bank holidays + 3 additional Christmas closure days Discretionary bonus scheme Pension scheme Phone allowance Early finish on Fridays APC support for those working towards chartership (if applicable) Hybrid working model to support work-life balance Building Surveyor / Project Manager Job Overview Delivering project management, contract administration, and estate strategy services for education sector clients Managing refurbishment and new-build projects across the Midlands region Working closely with academy trusts on estate planning and development strategies Supporting clients with funding applications and sustainability initiatives Attending site visits and working from the Leicester office as required Building Surveyor / Project Manager Job Requirements Degree in Building Surveying, Project Management, or a related discipline Experience within a consultancy environment or working on education sector projects Strong understanding of construction, project delivery, and contract administration Ability to manage projects from inception to completion Full UK driving licence (essential due to travel requirements) Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

We are partnering with a growing, owner-managed SME within the distribution sector to appoint an experienced HR Manager based at their Wrexham site. This is a unique opportunity to build and shape a people function from the ground up within a business that is evolving quickly and investing in its future. Client Details Our customer is an owner-managed SME within the distribution sector. With a headcount of circa 150 employees across multiple UK locations, the organisation is entering an exciting phase of growth and transformation. This business is known for its customer-centric approach. Description This is a standalone, hands-on HR leadership role with a strong operational focus, working closely with the day-to-day needs of the business while also contributing to longer-term strategic direction. Initially, the role will be heavily aligned to operational delivery - supporting managers, embedding core processes, and building credibility across the workforce. Over time, there is clear scope for the role to evolve into a more strategic position as the function matures and the business continues to grow. Reporting into a Divisional Managing Director, with a dotted line to the Group CEO, you will play a key role in shaping the people agenda across the business. While the role is based in Wrexham, you will support additional sites across the UK, including locations in Lancashire, the Midlands, and the South East. Key Responsibilities: Establish and develop the HR function, policies, and processes from scratch Provide hands-on, operational HR support across employee relations, performance, and day-to-day people matters Partner with senior leadership to gradually shape and deliver a forward-looking people strategy Lead initiatives across engagement, management development, and organisational culture Support diversity, equity & inclusion and social impact initiatives Contribute to organisational design projects at both divisional and group level Coach and support managers to build capability and confidence in people management This role is based on-site in Wrexham, five days per week Profile Proven experience in a standalone or senior HR role within an SME or growing business Comfortable operating both operationally and strategically, with the ability to flex as the business evolves Strong generalist skillset across employee relations, performance, and engagement Commercially minded with the ability to influence and partner with senior stakeholders Adaptable and hands-on, with a proactive and solutions-focused approach Experience supporting multi-site operations is advantageous This role offers the chance to make a genuine impact by shaping the future of HR within a business that values its people and is committed to growth. You will have the autonomy to build a function that adds real value, with the opportunity to grow the role into a more strategic leadership position over time. Job Offer This role pays up to 50,000 to 60,000 per annum (dependant on experience), inclusive of a car allowance, performance related bonus and a suite of benefits.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Role: HR Specialist Salary: £35,000 - £40,000 Location: Coventry Permanent, full-time Role Summary The HR Specialist will deliver hands-on HR support to both leadership teams and employees, ensuring a consistent and compliant approach to people management across the site. As a key point of contact, the HR Specialist will provide pragmatic guidance, combining a strong understanding of employee relations with commercial awareness and a people-centric mindset. In this HR Specialist position, you will contribute to the effective delivery of HR processes, support operational performance, and help embed best practices through continuous improvement and consistent policy application. Role & Responsibilities Assist with recruitment activities in partnership with Talent Acquisition, ensuring governance and approvals are adhered to Support managers in the effective use of HR systems, promoting accuracy and compliance Guide on performance-related matters, including setting expectations, delivering feedback, and managing improvement plans Take ownership of long-term absence cases, working towards sustainable return-to-work solutions Coordinate employee lifecycle processes such as leavers, family leave, and other absence types Contribute to organisational change programmes, including restructuring and redundancy processes Act as a primary HR contact for managers and supervisors, offering advice and escalating where appropriate Support continuous improvement initiatives within the HR function Ensure payroll-related inputs are processed accurately and within required timeframes Maintain employee data and records in line with GDPR and applicable quality standards Assist with HR-led initiatives, including engagement, talent development, succession planning, and reward activities Generate HR reports, review data insights, and highlight trends to support decision-making within the HR Specialist role Requirements Of The Role Demonstrable experience within a generalist HR role, ideally operating in a matrix environment Relevant qualification in HR, Business, or Management, CIPD qualified or working towards, or equivalent practical experience Solid understanding of UK employment legislation and data protection requirements Experience managing employee relations cases and supporting change initiatives from start to finish Strong communication skills with the ability to influence and build relationships at all levels Forward-thinking approach with a focus on continuous improvement Well-organised with the ability to manage multiple priorities effectively Comfortable working with HR systems and digital tools Apply Now If you are an experienced HR Specialist seeking your next challenge within a fast-paced environment, click apply today!

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

HR Business Partner Ruislip (NW London)- Fully Office Based with UK wide Travel 50,000 + Benefits Are you a commercially minded HR professional who thrives in a fast-paced, people-focused environment? We're supporting a well-established, growing organisation in the restaurant sector to find an experienced HR Business Partner to help shape high-performing teams and drive impactful people strategies. This is a fantastic opportunity to partner closely with Operations and senior leaders, influencing change and making a real difference across a multisite business. This is a full time, permanent role which is fully office based. What you'll be doing: Partnering with the Business You'll work closely with Regional and District Managers, delivering key HR initiatives while coaching and developing leadership capability. You'll play an important role in organisational design, talent planning, and succession. Employee Relations Expertise You'll lead on complex ER cases, providing expert employment law advice and, where required, liaising with external legal partners. You'll support managers across performance, conduct, and absence matters. Talent & Employee Experience Supporting the full employee lifecycle, you'll help identify and develop talent while driving a positive and engaging employee experience. Training & Development You'll deliver training programmes, identify skills gaps, and ensure learning interventions are effective and aligned to business needs. Insight & Change You'll analyse HR data to identify trends and risks, providing valuable insights to support decision-making. You'll also support engagement initiatives, surveys, and wider people projects. What we're looking for: Proven experience in an HR Business Partner or similar role Strong employee relations and employment law knowledge Confident influencing and coaching managers at all levels A proactive, solutions-focused mindset CIPD level 5 or equivalent Experience in multi-site, retail, or hospitality environments (desirable) At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

We're Centrick - residential property experts with a clear mission: to make lives better, every day. Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management to on-the-ground services like cleaning, caretaking, and maintenance - we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact - for our clients, customers, and communities. What You'll Be Doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply. Provide prompt, professional responses to client and resident enquiries, ensuring clear updates on outstanding issues Oversee all health, safety and compliance requirements across your portfolio Ensure developments operate in line with leases, legislation and best practice Prepare accurate annual budgets and monitor expenditure to maintain strong cost control Carry out regular site inspections to ensure high standards of maintenance Manage contractors to deliver quality, value-for-money services Oversee major works projects, including compliance, contractor coordination and liaison with surveyors Attend on-site resident meetings, including occasional out-of-hours sessions Build strong client relationships and act as the main point of contact for your developments Work closely with your Property Coordinator to ensure efficient administration Maintain accurate property records and contribute to monthly/quarterly reporting Deliver excellent customer service through professionalism and strong technical knowledge Support the day-to-day running of the department and contribute ideas for continuous improvement What You Need to Succeed Minimum 1-3 years block and estate management experience. ATPI qualification Why Join Us? Time to Recharge: 25 days' holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.

Firmin Recruit are delighted to be assisting our established client based in Canterbury to find an experienced Events & Marketing Manager to join their friendly established team. Our client is a well-established Commercial/Residential Lettings company who have been established for many years and deals with Residential, Commercial, Property management over several offices in Kent. This is an excellent opportunity for a highly motivated and strategic individual to play a key role in the continued development and promotion of the Company's brand and services. The Role: To Lead and deliver my client's marketing strategy enhancing brand visibility, driving business growth, and ensuring the consistent development of engaging and effective marketing initiatives across all channels. The role combines strategic planning, creative content creation, and team leadership to support the Company's objectives and strengthen client engagement. Events & Marketing Manager - Key Responsibilities: Develop and implement comprehensive marketing strategies aligned with the Company's overall business objectives Plan, manage and optimise digital marketing campaigns across a range of platforms Analyse campaign performance data and provide detailed reports with actionable insights Oversee the creation and delivery of high-quality marketing content, including website, email, and social media communications Ensure brand consistency across all marketing channels and materials Manage marketing budgets effectively, ensuring maximum return on investment Work collaboratively with internal departments to support business development and client engagement initiatives Lead and manage marketing projects from inception through to successful completion Create engaging content for social media, email newsletters and the company website Events & Marketing Manager - Suitable Candidate : Previous Marketing Management experience Excellent standard of written and spoken English, with strong grammar and spelling High level of concentration , accuracy, and attention to detail Strong analytical and data interpretation skills Demonstrable strategic thinking and planning capability Proven digital marketing experience Leadership and project management experience Creative mindset with the ability to produce engaging content Excellent communication and interpersonal skills Sound financial awareness, including budgeting experience Knowledge of design tools ( Canva, Adobe Creative suite) is preferred Driving is essential Hours: 9 am - 5. 30 pm Monday - Friday Hybrid Working: Available once familiar with my clients systems. Normally operate 2 days in the office, 3 days from home policy, although a discussion can be had around this. Events & Marketing Manager - Benefits: 25 days holiday + extra days at Christmas, Learning and Development programme is in place from day one, Long Service Awards, Health Care ( after 1 year of service), Pension Scheme, Parking and Professional Subscriptions etc. If you have the necessary skills and would like more information about this role, please send your CV. Firmin Recruit are an agency working on behalf of our client