policyCustomer Service Agent page is loaded Customer Service Agentlocations: Whitwicktime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: May 8, 2026 (18 days left to apply)job requisition id: JRMQP is one of the UK's leading suppliers of aggregate and asphalt to the building, construction and rail industries.We provide a comprehensive range of products to comply with current British Standards and Highway Agency Specifications. Our CPC Accredited (9001 Quality Management System /14001 Environmental Management system) quarrying and asphalt operations are centrally located in the Midlands and service customers across the UK by road and rail. We have a committed, enthusiastic and well trained workforce who are focussed on giving the customers what they want when we promise it. Customer Service Agent Deliver an Outstanding QUOTIFIC Experience Customer Service Agent who thrives in a fast paced environment and takes pride in getting it right first time.This is a key role at the heart of our Customer Service Centre (CSC), where you'll ensure customers are quoted on time, delivered in full and on time, and invoiced correctly - every time. Purpose of the Role To provide customers with a professional, personal, and dedicated service , ensuring a true QUOTIFIC experience . You'll proactively manage customer requirements from first contact through to delivery and invoicing, balancing customer satisfaction with business efficiency. What You'll Be Doing Deliver the QUOTIFIC customer experience: Quoted on time, Delivered in full & on time, Invoiced correctly Answer incoming calls and emails professionally, taking full ownership of customer enquiries Accurately capture customer requirements to ensure a smooth and efficient customer journey Build strong relationships with internal and external customers, offering a personalised service Create, amend, and confirm customer orders (account and cash sales) Process quotes, orders, invoices, queries, service charges, and sundry invoices accurately Maintain account ownership, understanding each customer's business and processes Navigate multiple systems efficiently while keeping customers informed at all times Investigate and resolve customer issues and complaints, following company procedures Escalate complex issues appropriately when outside your authority or control Understand production and transport capabilities to negotiate realistic delivery times Support colleagues by sharing knowledge, best practice, and workload Contribute to sales reporting, administration, and general housekeeping tasks Actively reduce un invoiced items and queries through investigation and root cause analysis Develop multi skilled capability across the team to provide cover when required What We're Looking For Qualifications Minimum GCSE Grade 4 (or above) in Maths and English Skills & Experience Excellent communication skills with the ability to negotiate at all levels Strong customer focus with a proactive, solution driven mindset Confidence using standard Microsoft Office applications Ability to manage multiple priorities in a fast paced environment Experience working in a large organisation and working towards targets (desirable) A positive team player who supports team morale and shared goals A role where customer service really matters Supportive team environment with opportunities to learn and develop Exposure to a complex, operational business with clear processes A chance to make a genuine impact on customer satisfaction and business performance What's on Offer • Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador • Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance • Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical • Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause • Social Value : paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) • Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical coverAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
May 07, 2026
Full time
policyCustomer Service Agent page is loaded Customer Service Agentlocations: Whitwicktime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: May 8, 2026 (18 days left to apply)job requisition id: JRMQP is one of the UK's leading suppliers of aggregate and asphalt to the building, construction and rail industries.We provide a comprehensive range of products to comply with current British Standards and Highway Agency Specifications. Our CPC Accredited (9001 Quality Management System /14001 Environmental Management system) quarrying and asphalt operations are centrally located in the Midlands and service customers across the UK by road and rail. We have a committed, enthusiastic and well trained workforce who are focussed on giving the customers what they want when we promise it. Customer Service Agent Deliver an Outstanding QUOTIFIC Experience Customer Service Agent who thrives in a fast paced environment and takes pride in getting it right first time.This is a key role at the heart of our Customer Service Centre (CSC), where you'll ensure customers are quoted on time, delivered in full and on time, and invoiced correctly - every time. Purpose of the Role To provide customers with a professional, personal, and dedicated service , ensuring a true QUOTIFIC experience . You'll proactively manage customer requirements from first contact through to delivery and invoicing, balancing customer satisfaction with business efficiency. What You'll Be Doing Deliver the QUOTIFIC customer experience: Quoted on time, Delivered in full & on time, Invoiced correctly Answer incoming calls and emails professionally, taking full ownership of customer enquiries Accurately capture customer requirements to ensure a smooth and efficient customer journey Build strong relationships with internal and external customers, offering a personalised service Create, amend, and confirm customer orders (account and cash sales) Process quotes, orders, invoices, queries, service charges, and sundry invoices accurately Maintain account ownership, understanding each customer's business and processes Navigate multiple systems efficiently while keeping customers informed at all times Investigate and resolve customer issues and complaints, following company procedures Escalate complex issues appropriately when outside your authority or control Understand production and transport capabilities to negotiate realistic delivery times Support colleagues by sharing knowledge, best practice, and workload Contribute to sales reporting, administration, and general housekeeping tasks Actively reduce un invoiced items and queries through investigation and root cause analysis Develop multi skilled capability across the team to provide cover when required What We're Looking For Qualifications Minimum GCSE Grade 4 (or above) in Maths and English Skills & Experience Excellent communication skills with the ability to negotiate at all levels Strong customer focus with a proactive, solution driven mindset Confidence using standard Microsoft Office applications Ability to manage multiple priorities in a fast paced environment Experience working in a large organisation and working towards targets (desirable) A positive team player who supports team morale and shared goals A role where customer service really matters Supportive team environment with opportunities to learn and develop Exposure to a complex, operational business with clear processes A chance to make a genuine impact on customer satisfaction and business performance What's on Offer • Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador • Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance • Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical • Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause • Social Value : paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) • Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical coverAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
May 07, 2026
Full time
Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Reporting to the Manager, Procurement, this role is responsible for the strategic sourcing of goods and professional services, equipment, and construction services across all City of Kingston departments. The Corporate Buyer facilitates the end-to-end procurement process, in conjunction with department users, and is responsible for ensuring compliance with the City's Procurement By-law, as well as applicable trade treaties and legislation, while proactively minimizing procurement risk. This role provides procurement and contract lifecycle support to all city departments within the corporation. Responsibilities Manages the process for the acquisition of goods and services including capital assets and construction, through the competitive bidding process, low value acquisitions, non competitive purchases or group/cooperative arrangements. Provides skilled direction to city departments and supports them with the development and oversight of all procurement project documents related to request for proposals, request for quotations, tenders and pre qualifications. Oversees all phases of the end to end bidding process for complex projects; analyses bids for compliance with requirements set within bid documents; and supports and guides city departments through the evaluation and award recommendation and contractual processes. Delivers expert, ethical, and defensible procurement advice and provides recommendations to city departments related to process methods and strategies to extract value in an appropriate manner while mitigating corporate risk. Responsible for the timely creation and issuance of electronic bid opportunities including solicitation creation, addenda and award notice posting through the City's electronic bidding portal. Provides staff training of the bidding portal, as and when required. Liaises with the City's Legal Services department on matters related to risk and insurance matters. Researches the ongoing developments in Canadian public procurement regulatory / trade treaty requirements and best practices and recommends updates to the City's procurement processes and procedures. Identifies opportunities to leverage group purchasing organizations, use of cooperative buying, and corporate centralized purchasing. Assists with developing and recommending improvements to the City's procurement framework, policies, and sourcing templates. Responsible for maintaining and promoting strong customer service standards and building relationships with both city department staff and external stakeholders. Provides expert guidance to city departments to support understanding of and compliance with the City's Procurement By law, policies, procedures, and legislated trade treaty requirements. Supports city departments in responding to vendor debriefing requests and during contract negotiations. Provides operational back up support to City purchasing agents in the use of the City's financial management system. Other duties as assigned. Qualifications Two (2) year diploma in business administration or a business related program. Three (3) years' experience in procurement, preferably in a public or municipal sector organization. Evidence of or working towards a procurement designation or certification such as Ontario Public Buyers Association (OPBA), Certified Professional Public Buyer (CPPB), National Institute of Supply Chain Leaders (NISCL). Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation. Ability to balance projects and competing priorities effectively. Sustained concentration and advanced analytical thinking. Solution focused and goal oriented. Adaptability to fast changing circumstances. Strong customer service and support skills. Excellent communication, negotiating and organizational skills are essential. Proficient computer skills including use of various Microsoft Office programs. Willing to upgrade experience with ongoing educational seminars and courses as deemed necessary by the Manager, Procurement. Must obtain and maintain a satisfactory criminal record check. Benefits OMERS defined pension plan Vacation entitlements Employee wellness and assistance programs and resources Ongoing training and education opportunities Flexible work arrangements Corporate perks such as discounted transit and fitness passes Learning & development resources and networks Relocation assistance and local resources Accommodations Accommodations are available at all stages of the recruitment and selection process to support a barrier free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at . Privacy and Legal All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff. Indigenous The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron Wendat, and thanks these nations for their care and stewardship over this shared land. Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
May 07, 2026
Full time
Reporting to the Manager, Procurement, this role is responsible for the strategic sourcing of goods and professional services, equipment, and construction services across all City of Kingston departments. The Corporate Buyer facilitates the end-to-end procurement process, in conjunction with department users, and is responsible for ensuring compliance with the City's Procurement By-law, as well as applicable trade treaties and legislation, while proactively minimizing procurement risk. This role provides procurement and contract lifecycle support to all city departments within the corporation. Responsibilities Manages the process for the acquisition of goods and services including capital assets and construction, through the competitive bidding process, low value acquisitions, non competitive purchases or group/cooperative arrangements. Provides skilled direction to city departments and supports them with the development and oversight of all procurement project documents related to request for proposals, request for quotations, tenders and pre qualifications. Oversees all phases of the end to end bidding process for complex projects; analyses bids for compliance with requirements set within bid documents; and supports and guides city departments through the evaluation and award recommendation and contractual processes. Delivers expert, ethical, and defensible procurement advice and provides recommendations to city departments related to process methods and strategies to extract value in an appropriate manner while mitigating corporate risk. Responsible for the timely creation and issuance of electronic bid opportunities including solicitation creation, addenda and award notice posting through the City's electronic bidding portal. Provides staff training of the bidding portal, as and when required. Liaises with the City's Legal Services department on matters related to risk and insurance matters. Researches the ongoing developments in Canadian public procurement regulatory / trade treaty requirements and best practices and recommends updates to the City's procurement processes and procedures. Identifies opportunities to leverage group purchasing organizations, use of cooperative buying, and corporate centralized purchasing. Assists with developing and recommending improvements to the City's procurement framework, policies, and sourcing templates. Responsible for maintaining and promoting strong customer service standards and building relationships with both city department staff and external stakeholders. Provides expert guidance to city departments to support understanding of and compliance with the City's Procurement By law, policies, procedures, and legislated trade treaty requirements. Supports city departments in responding to vendor debriefing requests and during contract negotiations. Provides operational back up support to City purchasing agents in the use of the City's financial management system. Other duties as assigned. Qualifications Two (2) year diploma in business administration or a business related program. Three (3) years' experience in procurement, preferably in a public or municipal sector organization. Evidence of or working towards a procurement designation or certification such as Ontario Public Buyers Association (OPBA), Certified Professional Public Buyer (CPPB), National Institute of Supply Chain Leaders (NISCL). Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation. Ability to balance projects and competing priorities effectively. Sustained concentration and advanced analytical thinking. Solution focused and goal oriented. Adaptability to fast changing circumstances. Strong customer service and support skills. Excellent communication, negotiating and organizational skills are essential. Proficient computer skills including use of various Microsoft Office programs. Willing to upgrade experience with ongoing educational seminars and courses as deemed necessary by the Manager, Procurement. Must obtain and maintain a satisfactory criminal record check. Benefits OMERS defined pension plan Vacation entitlements Employee wellness and assistance programs and resources Ongoing training and education opportunities Flexible work arrangements Corporate perks such as discounted transit and fitness passes Learning & development resources and networks Relocation assistance and local resources Accommodations Accommodations are available at all stages of the recruitment and selection process to support a barrier free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at . Privacy and Legal All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff. Indigenous The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron Wendat, and thanks these nations for their care and stewardship over this shared land. Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
# Head of Engineering - RetailDate Posted: 07/04/2026Location: LondonJob Type: Full time Head of Engineering - Retail Location: London- hybrid 50% Contract: Permanent Purpose Just Group's Retail division develops and delivers retirement finance products through financial advisers and intermediaries. As part of an ongoing technology modernisation programme, we are evolving our platforms and customer journeys to ensure they remain secure, resilient, and fit for the future.The Head of Engineering - Retail will lead the Retail engineering organisation, setting clear technical direction and ensuring high quality delivery across platforms and applications. The role plays a key part in adopting modern engineering practices, including AI enabled approaches, to support scalable and reliable delivery.Reporting to the Retail IT Director, you will lead multiple Engineering Managers and help foster a collaborative, high performing engineering culture, focused on secure, efficient, and sustainable delivery. About Just We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. Key Accountabilities Define and deliver the Retail engineering roadmap, aligned to Group technology strategy and agreed modern engineering practices. Lead the adoption of AI enabled, context driven, and agent based approaches where they add practical value. Provide technical leadership across architecture, solution design, and the management of technical debt. Ensure the secure, reliable, and scalable delivery of Retail platforms and applications. Oversee delivery planning, execution, and risk management, including ownership of P1 and P2 incident response and resolution. Build and develop engineering capability through strong leadership of Engineering Managers and senior engineers. Promote consistent engineering standards across automation, DevOps, cloud native development, and observability. Partner closely with senior stakeholders, providing clear, transparent communication on delivery progress, risks, and priorities. Examples of Key Activities Chair Retail engineering governance forums to ensure alignment with Group standards and principles. Maintain and review the technical debt and end of life roadmap, feeding priorities into delivery plans. Review and challenge significant technical design decisions to ensure solutions are scalable, secure, and maintainable. Act as an escalation point for major incidents, coordinating resolution and leading post incident reviews. Work with Engineering Managers to track delivery progress, dependencies, and risks. Coach and mentor engineering leaders, supporting capability and leadership development. Represent Retail Engineering in cross business forums, ensuring Retail requirements and priorities are well understood. What We're Looking For Proven experience in senior engineering leadership roles, leading multi team delivery at scale (50+ FTE including partners), within Financial Services. Strong knowledge of modern engineering practices, including software engineering, architecture, cloud platforms, CI/CD, DevSecOps, observability, and security focused design. Practical experience delivering large scale technology change and modernising legacy platforms, preferably within a Microsoft ecosystem. The ability to build high performing engineering teams, embed standards, and foster a positive, inclusive engineering culture. Experience working with a mix of in house teams, vendors, and delivery partners. Confidence operating in regulated environments with an emphasis on resilience, performance, and security. Strong stakeholder engagement skills, with the ability to translate technical topics into clear business outcomes. Experience leading major incident response and continuous improvement following service issues. Our behaviours At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. What's in it for you A competitive salary, pension scheme and life assurance 25 days annual leave plus an additional day on us for your birthday Private medical cover and income protection, just in case A generous and highly achievable bonus scheme Opportunities to progress your career in-role and within the company Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders A variety of employee funded benefits available via our online benefits portal Plus, several additional purchase options available for you and your loved onesExplore our on our dedicated benefits page. Belonging at Just Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Application details Please submit your CV using the 'apply now' button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment. Be Bold. Be Brilliant. Be Just.
May 07, 2026
Full time
# Head of Engineering - RetailDate Posted: 07/04/2026Location: LondonJob Type: Full time Head of Engineering - Retail Location: London- hybrid 50% Contract: Permanent Purpose Just Group's Retail division develops and delivers retirement finance products through financial advisers and intermediaries. As part of an ongoing technology modernisation programme, we are evolving our platforms and customer journeys to ensure they remain secure, resilient, and fit for the future.The Head of Engineering - Retail will lead the Retail engineering organisation, setting clear technical direction and ensuring high quality delivery across platforms and applications. The role plays a key part in adopting modern engineering practices, including AI enabled approaches, to support scalable and reliable delivery.Reporting to the Retail IT Director, you will lead multiple Engineering Managers and help foster a collaborative, high performing engineering culture, focused on secure, efficient, and sustainable delivery. About Just We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. Key Accountabilities Define and deliver the Retail engineering roadmap, aligned to Group technology strategy and agreed modern engineering practices. Lead the adoption of AI enabled, context driven, and agent based approaches where they add practical value. Provide technical leadership across architecture, solution design, and the management of technical debt. Ensure the secure, reliable, and scalable delivery of Retail platforms and applications. Oversee delivery planning, execution, and risk management, including ownership of P1 and P2 incident response and resolution. Build and develop engineering capability through strong leadership of Engineering Managers and senior engineers. Promote consistent engineering standards across automation, DevOps, cloud native development, and observability. Partner closely with senior stakeholders, providing clear, transparent communication on delivery progress, risks, and priorities. Examples of Key Activities Chair Retail engineering governance forums to ensure alignment with Group standards and principles. Maintain and review the technical debt and end of life roadmap, feeding priorities into delivery plans. Review and challenge significant technical design decisions to ensure solutions are scalable, secure, and maintainable. Act as an escalation point for major incidents, coordinating resolution and leading post incident reviews. Work with Engineering Managers to track delivery progress, dependencies, and risks. Coach and mentor engineering leaders, supporting capability and leadership development. Represent Retail Engineering in cross business forums, ensuring Retail requirements and priorities are well understood. What We're Looking For Proven experience in senior engineering leadership roles, leading multi team delivery at scale (50+ FTE including partners), within Financial Services. Strong knowledge of modern engineering practices, including software engineering, architecture, cloud platforms, CI/CD, DevSecOps, observability, and security focused design. Practical experience delivering large scale technology change and modernising legacy platforms, preferably within a Microsoft ecosystem. The ability to build high performing engineering teams, embed standards, and foster a positive, inclusive engineering culture. Experience working with a mix of in house teams, vendors, and delivery partners. Confidence operating in regulated environments with an emphasis on resilience, performance, and security. Strong stakeholder engagement skills, with the ability to translate technical topics into clear business outcomes. Experience leading major incident response and continuous improvement following service issues. Our behaviours At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. What's in it for you A competitive salary, pension scheme and life assurance 25 days annual leave plus an additional day on us for your birthday Private medical cover and income protection, just in case A generous and highly achievable bonus scheme Opportunities to progress your career in-role and within the company Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders A variety of employee funded benefits available via our online benefits portal Plus, several additional purchase options available for you and your loved onesExplore our on our dedicated benefits page. Belonging at Just Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Application details Please submit your CV using the 'apply now' button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment. Be Bold. Be Brilliant. Be Just.
New Head of Sales Vacancy, as Sales & Service Team Leader, your primary objective is to drive commercial performance by enhancing the sales team's effectiveness, maximising booking conversion, and fostering repeat business. This role combines leadership, operational oversight, and customer excellence to ensure seamless sales execution and service delivery. The Job: Foster a high-performance culture through daily engagement, positive reinforcement, and an open-door communication style. Align customer demand with team capacity, ensuring appropriate staffing and shift coverage, ensuring productivity is maximized by lead volume per agent. Manage the team rota and holiday requests to maintain service levels and operational performance. Communicate clear performance expectations and targets. Oversee quality control across all communication channels, ensuring responses are relevant, well-written, and on brand. Monitor and encourage commission generation per agent, supporting performance optimisation. Oversee the performance and functionality of communication tools. Ensure fast, comprehensive, and professional responses to all customer enquiries. Continuously identify opportunities to enhance workflow efficiency or improve sales conversion. Collaborate with the wider team to design and refine daily, weekly, and monthly reporting tools. Provide a weekly report outlining individual and team performance (including sales volumes, conversion rates, and agent productivity). Cultivate strong relationships with all tour operator partners. Act as a collaborative internal stakeholder, supporting cross-team alignment. Implement best practice processes and frameworks that drive efficiency and quality for the sales and operations team. Remain vigilant around cost control and operational expenditure. Support compliance with industry regulations and reporting requirements. Own the resolution of customer complaints to ensure service recovery and brand protection. Skills Required: 5-10 years in a senior sales role, ideally in a B2C environment. Proven track record of hitting or exceeding sales targets and driving team-wide conversion improvements. Experience in commission-based or incentive-driven teams. Experience managing day-to-day operations, including CRM systems, call centre tools, or sales platforms. Knowledge of mid-office systems, ROTA management, and internal workflows. Familiarity with managing third-party platforms or partners Demonstrated success in hiring, onboarding, and performance management. Skilled at motivating dispersed or remote teams, including setting KPIs and coaching underperformance. Experience managing attrition and morale, especially in high-pressure or target-driven environments. Background in improving customer journey and repeat business rates. Comfort resolving customer complaints, escalations, and leading service recovery. Understanding of customer communication tone, style, and service standards. Ability to interpret sales data and performance reports. Confident in budgeting, forecasting, and cost control. Experience working with cross-functional teams (e.g., marketing, product, finance) to align goals. The Package: Salary £50,000 + Bonus Competitive salary and great job satisfaction. Flexible working, work from home. 25 days annual holiday plus bank holidays plus your birthday. Competitive pension contributions. Access to FAM trips. Access to sales incentives. Discounts for you, friends and family on all trips. Experience in a growing business shaking up a sector. Able to influence overall development and direction. Making a positive impact on overseas local communities. Interested: If you would like to apply for the above vacancy, please click 'APPLY' or email
May 07, 2026
Full time
New Head of Sales Vacancy, as Sales & Service Team Leader, your primary objective is to drive commercial performance by enhancing the sales team's effectiveness, maximising booking conversion, and fostering repeat business. This role combines leadership, operational oversight, and customer excellence to ensure seamless sales execution and service delivery. The Job: Foster a high-performance culture through daily engagement, positive reinforcement, and an open-door communication style. Align customer demand with team capacity, ensuring appropriate staffing and shift coverage, ensuring productivity is maximized by lead volume per agent. Manage the team rota and holiday requests to maintain service levels and operational performance. Communicate clear performance expectations and targets. Oversee quality control across all communication channels, ensuring responses are relevant, well-written, and on brand. Monitor and encourage commission generation per agent, supporting performance optimisation. Oversee the performance and functionality of communication tools. Ensure fast, comprehensive, and professional responses to all customer enquiries. Continuously identify opportunities to enhance workflow efficiency or improve sales conversion. Collaborate with the wider team to design and refine daily, weekly, and monthly reporting tools. Provide a weekly report outlining individual and team performance (including sales volumes, conversion rates, and agent productivity). Cultivate strong relationships with all tour operator partners. Act as a collaborative internal stakeholder, supporting cross-team alignment. Implement best practice processes and frameworks that drive efficiency and quality for the sales and operations team. Remain vigilant around cost control and operational expenditure. Support compliance with industry regulations and reporting requirements. Own the resolution of customer complaints to ensure service recovery and brand protection. Skills Required: 5-10 years in a senior sales role, ideally in a B2C environment. Proven track record of hitting or exceeding sales targets and driving team-wide conversion improvements. Experience in commission-based or incentive-driven teams. Experience managing day-to-day operations, including CRM systems, call centre tools, or sales platforms. Knowledge of mid-office systems, ROTA management, and internal workflows. Familiarity with managing third-party platforms or partners Demonstrated success in hiring, onboarding, and performance management. Skilled at motivating dispersed or remote teams, including setting KPIs and coaching underperformance. Experience managing attrition and morale, especially in high-pressure or target-driven environments. Background in improving customer journey and repeat business rates. Comfort resolving customer complaints, escalations, and leading service recovery. Understanding of customer communication tone, style, and service standards. Ability to interpret sales data and performance reports. Confident in budgeting, forecasting, and cost control. Experience working with cross-functional teams (e.g., marketing, product, finance) to align goals. The Package: Salary £50,000 + Bonus Competitive salary and great job satisfaction. Flexible working, work from home. 25 days annual holiday plus bank holidays plus your birthday. Competitive pension contributions. Access to FAM trips. Access to sales incentives. Discounts for you, friends and family on all trips. Experience in a growing business shaking up a sector. Able to influence overall development and direction. Making a positive impact on overseas local communities. Interested: If you would like to apply for the above vacancy, please click 'APPLY' or email
This role as a Private Sector Housing Officer in Nottingham requires expertise in property management within the public sector. The position involves ensuring housing standards are met and supporting the delivery of housing-related services. Client Details This public sector organisation operates within the property department, focusing on maintaining housing standards and improving living conditions. It is a medium-sized organisation dedicated to delivering effective housing solutions in Nottingham. Description Carry out inspections of private sector dwellings, HMOs, and mobile homes using the Housing Health and Safety Rating System to identify and assess hazards. Investigate housing complaints and take appropriate informal or formal enforcement action, including serving statutory notices and preparing cases for legal proceedings. Administer HMO licensing, monitor compliance with licence conditions, and investigate unlicensed properties. Specify, monitor, and verify remedial works to ensure housing hazards are reduced or removed to acceptable standards. Assess eligibility for housing grants and loans, advise applicants, and monitor approved works in line with legislation and council policy. Work collaboratively with internal departments and external partners, provide professional advice to landlords and tenants, and maintain accurate inspection and case records. Profile A successful Private Sector Housing Officer should have: Demonstrates strong knowledge of private sector housing legislation and extensive experience in regulatory enforcement, including the use of formal and informal powers. Has proven experience carrying out property inspections, identifying hazards, and taking proportionate enforcement action, including serving statutory notices and default action. Confident in preparing robust enforcement case files, schedules of works, and legal documentation to support civil penalties, prosecutions, and tribunal proceedings. Communicates assertively and professionally with landlords, tenants, agents, and contractors to secure compliance and achieve housing improvements. Able to work independently on complex enforcement cases while contributing effectively within multidisciplinary and partnership-led teams. Demonstrates a strong commitment to public protection, ethical enforcement, continuous professional development, and high standards of customer service and equality. Job Offer Competitive salary ranging from 38,844 to 40,817 per annum. Permanent position within the public sector in Nottingham. Opportunities for professional development and training. A supportive and collaborative work environment. The chance to make a positive impact on housing standards in the community. If you are passionate about ensuring quality housing in the public sector, apply today to join this rewarding role in Nottingham.
May 06, 2026
Full time
This role as a Private Sector Housing Officer in Nottingham requires expertise in property management within the public sector. The position involves ensuring housing standards are met and supporting the delivery of housing-related services. Client Details This public sector organisation operates within the property department, focusing on maintaining housing standards and improving living conditions. It is a medium-sized organisation dedicated to delivering effective housing solutions in Nottingham. Description Carry out inspections of private sector dwellings, HMOs, and mobile homes using the Housing Health and Safety Rating System to identify and assess hazards. Investigate housing complaints and take appropriate informal or formal enforcement action, including serving statutory notices and preparing cases for legal proceedings. Administer HMO licensing, monitor compliance with licence conditions, and investigate unlicensed properties. Specify, monitor, and verify remedial works to ensure housing hazards are reduced or removed to acceptable standards. Assess eligibility for housing grants and loans, advise applicants, and monitor approved works in line with legislation and council policy. Work collaboratively with internal departments and external partners, provide professional advice to landlords and tenants, and maintain accurate inspection and case records. Profile A successful Private Sector Housing Officer should have: Demonstrates strong knowledge of private sector housing legislation and extensive experience in regulatory enforcement, including the use of formal and informal powers. Has proven experience carrying out property inspections, identifying hazards, and taking proportionate enforcement action, including serving statutory notices and default action. Confident in preparing robust enforcement case files, schedules of works, and legal documentation to support civil penalties, prosecutions, and tribunal proceedings. Communicates assertively and professionally with landlords, tenants, agents, and contractors to secure compliance and achieve housing improvements. Able to work independently on complex enforcement cases while contributing effectively within multidisciplinary and partnership-led teams. Demonstrates a strong commitment to public protection, ethical enforcement, continuous professional development, and high standards of customer service and equality. Job Offer Competitive salary ranging from 38,844 to 40,817 per annum. Permanent position within the public sector in Nottingham. Opportunities for professional development and training. A supportive and collaborative work environment. The chance to make a positive impact on housing standards in the community. If you are passionate about ensuring quality housing in the public sector, apply today to join this rewarding role in Nottingham.
Managing Agent Officer (leasehold) 25 PAYE or 32 umbrella Central London - Hybrid working Initial 3 month contract The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. Our client is looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role. Essential: Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions. Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations. Experience of managing a large and varied workload, meeting performance targets. Experience and responsibility of health and safety compliance. Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent). QualificationsLevel 2 (GCSE Grades A - C or equivalent) in Maths and English. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 06, 2026
Seasonal
Managing Agent Officer (leasehold) 25 PAYE or 32 umbrella Central London - Hybrid working Initial 3 month contract The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. Our client is looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role. Essential: Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions. Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations. Experience of managing a large and varied workload, meeting performance targets. Experience and responsibility of health and safety compliance. Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent). QualificationsLevel 2 (GCSE Grades A - C or equivalent) in Maths and English. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Mortgage Advisor Location: Portsmouth Salary: Up to 65,000 OTE, including a car allowance of 2,500 Hours: 5 days per week, including some Saturdays (2 Saturdays off per month) Benefits: 33 days paid holiday plus your birthday off Pension and life insurance Company rewards and incentives Structured career path with ongoing training and development Paid entry fees for charity events Employee Assistance Scheme About the Role of Mortgage Advisor: Our client is a large financial services group with an opening available for a Mortgage Advisor to join the team in Portsmouth. Known for exceptional service, the business offers superb development opportunities whilst creating a supportive, collaborative culture. They hold 5 Trustpilot reviews and are a Gold Accredited Investors in People company. As a Mortgage Advisor, you'll act as a trusted guide-building strong relationships, providing clear, informed advice, and supporting customers through one of life's biggest financial decisions. With warm leads and full administrative support, you can concentrate on what you do best: offering expert guidance and driving your success forward. Responsibilities for the position of Mortgage Advisor: Provide customers with expert mortgage advice and tailored solutions that can change their lives Promote insurance products from Legal & General to add value to your customers' journey Exceed targets and drive business growth, turning opportunities into results Build strong relationships with estate agents, maximising new business and referrals Proactively contacting new prospects for new business Maintain compliance with FCA guidelines to offer peace of mind and reassurance Experience Required for the position of Mortgage Advisor: Motivated by success, results and rewards CEMAP 1 qualified (or equivalent) Strong relationship-building skills - you know how to connect with people! A solid work ethic, with the ability to thrive under pressure Smart, articulate and well-presented Passionate about helping customers find their perfect home For more information regarding the role of Mortgage Advisor , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to high volumes of applications, only successful candidates will be contacted. Successful applicants will be notified within two business days.
May 06, 2026
Full time
Job Title: Mortgage Advisor Location: Portsmouth Salary: Up to 65,000 OTE, including a car allowance of 2,500 Hours: 5 days per week, including some Saturdays (2 Saturdays off per month) Benefits: 33 days paid holiday plus your birthday off Pension and life insurance Company rewards and incentives Structured career path with ongoing training and development Paid entry fees for charity events Employee Assistance Scheme About the Role of Mortgage Advisor: Our client is a large financial services group with an opening available for a Mortgage Advisor to join the team in Portsmouth. Known for exceptional service, the business offers superb development opportunities whilst creating a supportive, collaborative culture. They hold 5 Trustpilot reviews and are a Gold Accredited Investors in People company. As a Mortgage Advisor, you'll act as a trusted guide-building strong relationships, providing clear, informed advice, and supporting customers through one of life's biggest financial decisions. With warm leads and full administrative support, you can concentrate on what you do best: offering expert guidance and driving your success forward. Responsibilities for the position of Mortgage Advisor: Provide customers with expert mortgage advice and tailored solutions that can change their lives Promote insurance products from Legal & General to add value to your customers' journey Exceed targets and drive business growth, turning opportunities into results Build strong relationships with estate agents, maximising new business and referrals Proactively contacting new prospects for new business Maintain compliance with FCA guidelines to offer peace of mind and reassurance Experience Required for the position of Mortgage Advisor: Motivated by success, results and rewards CEMAP 1 qualified (or equivalent) Strong relationship-building skills - you know how to connect with people! A solid work ethic, with the ability to thrive under pressure Smart, articulate and well-presented Passionate about helping customers find their perfect home For more information regarding the role of Mortgage Advisor , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to high volumes of applications, only successful candidates will be contacted. Successful applicants will be notified within two business days.
Fama is a growth-stage SaaS company based in the US with an emerging international presence. After experiencing substantial organic growth outside of the US, we are seeking a senior Go-To-Market (GTM) lead to serve as our first on-the-ground representative in the United Kingdom. This role is responsible for accelerating our EMEA expansion and scaling our regional customer and partner footprint. This is a senior-level, self-starting role reporting directly to US leadership. You will act as the regional subject matter expert, executing GTM initiatives and providing high-level market feedback to the US executive team. As the territory scales, you will play a key role in identifying regional talent needs to expand our EMEA operations. The successful candidate will blend deep background screening expertise with a rigorous commercial mindset, acting as a key brand ambassador for Fama across the region. This role may require periodic in-person collaboration in London or the surrounding area. Applicants should be located within a reasonable commuting distance (approximately 2 hours). Market Expansion & Regional Support Move from organic, word-of-mouth international expansion to a regional-specific, proactive approach to serving clients. Develop the building blocks for foundational strategy for Western European expansion. Achieve regional performance targets in close coordination with US-based leadership, ensuring all activities align with global corporate objectives. Support the end-to-end customer journey in the region, providing local feedback to existing marketing, sales, RevOps and support teams to improve brand awareness and increase retention. Leverage Fama's existing customer base (that loves us!) to reflect local market nuances, ensuring the UK value proposition is resonant and culturally relevant. Partner & Customer Engagement Serve as the primary regional point of contact and brand representative for Fama's existing network of customers and reseller partners. Act as the lead technical consultant and product advocate for Fama's social media screening technology to build regional trust and credibility. Represent the company at industry events and strategic partner meetings to drive customer enablement and market visibility. Support Fama's reseller network-which drives a significant majority of our HR revenue-by providing localized enablement materials and co-selling support. Sales & Marketing Coordination Blend technical solution consulting with a commercial mindset to support localized sales and marketing initiatives as directed by Fama's leadership team. Serve as a bridge between technical expertise and regional revenue-generating activities, tapping in US-based colleagues when necessary. Facilitate a unified approach to revenue by coordinating regional feedback with US-based revenue operations and cross-functional teams. Essential Requirements 7-10 years experience opening and scaling international territories (specifically the UK and EMEA); ideally on behalf of American companies. Demonstrated experience selling into enterprise organizations, with a focus on the regulatory requirements of UK Financial Services (SM&CR) and Healthcare (CQC/NHS). Deep familiarity with the background screening industry; an established network within the background screening space is required. Strong working knowledge of UK GDPR and the legalities surrounding DBS and Right to Work checks in the UK. Expert-level communication abilities, whether it's in the written or verbal form with humans, or at the prompt-level with agents & LLMs. A self-starter with the ability to navigate ambiguity, innovate, and anticipate future needs of a business headquartered 5000 miles away. Personal Attributes Driven by a spirit of ownership and empowered by autonomy, you'll pioneer new initiatives and push beyond established boundaries. A creative and pragmatic problem-solver, energized by the opportunity to build new capabilities from scratch with the highest level of integrity and commercial acumen. Self-sufficient, disciplined, and comfortable operating outside of your comfort zone to achieve excellence. By applying for this role, you consent to Fama processing your personal data for the purposes of recruitment and selection. Your personal data will be processed in accordance with applicable UK data protection laws (UK GDPR). Remote first - Flexible work environment. Our flexible workplace comes with vacation days, sick days, volunteer time off, and paid parental leave. Great Financial Incentives. competitive compensation packages, equity, and generous total rewards plans. Employees can access Wellness Programs and more for FREE. We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.
May 06, 2026
Full time
Fama is a growth-stage SaaS company based in the US with an emerging international presence. After experiencing substantial organic growth outside of the US, we are seeking a senior Go-To-Market (GTM) lead to serve as our first on-the-ground representative in the United Kingdom. This role is responsible for accelerating our EMEA expansion and scaling our regional customer and partner footprint. This is a senior-level, self-starting role reporting directly to US leadership. You will act as the regional subject matter expert, executing GTM initiatives and providing high-level market feedback to the US executive team. As the territory scales, you will play a key role in identifying regional talent needs to expand our EMEA operations. The successful candidate will blend deep background screening expertise with a rigorous commercial mindset, acting as a key brand ambassador for Fama across the region. This role may require periodic in-person collaboration in London or the surrounding area. Applicants should be located within a reasonable commuting distance (approximately 2 hours). Market Expansion & Regional Support Move from organic, word-of-mouth international expansion to a regional-specific, proactive approach to serving clients. Develop the building blocks for foundational strategy for Western European expansion. Achieve regional performance targets in close coordination with US-based leadership, ensuring all activities align with global corporate objectives. Support the end-to-end customer journey in the region, providing local feedback to existing marketing, sales, RevOps and support teams to improve brand awareness and increase retention. Leverage Fama's existing customer base (that loves us!) to reflect local market nuances, ensuring the UK value proposition is resonant and culturally relevant. Partner & Customer Engagement Serve as the primary regional point of contact and brand representative for Fama's existing network of customers and reseller partners. Act as the lead technical consultant and product advocate for Fama's social media screening technology to build regional trust and credibility. Represent the company at industry events and strategic partner meetings to drive customer enablement and market visibility. Support Fama's reseller network-which drives a significant majority of our HR revenue-by providing localized enablement materials and co-selling support. Sales & Marketing Coordination Blend technical solution consulting with a commercial mindset to support localized sales and marketing initiatives as directed by Fama's leadership team. Serve as a bridge between technical expertise and regional revenue-generating activities, tapping in US-based colleagues when necessary. Facilitate a unified approach to revenue by coordinating regional feedback with US-based revenue operations and cross-functional teams. Essential Requirements 7-10 years experience opening and scaling international territories (specifically the UK and EMEA); ideally on behalf of American companies. Demonstrated experience selling into enterprise organizations, with a focus on the regulatory requirements of UK Financial Services (SM&CR) and Healthcare (CQC/NHS). Deep familiarity with the background screening industry; an established network within the background screening space is required. Strong working knowledge of UK GDPR and the legalities surrounding DBS and Right to Work checks in the UK. Expert-level communication abilities, whether it's in the written or verbal form with humans, or at the prompt-level with agents & LLMs. A self-starter with the ability to navigate ambiguity, innovate, and anticipate future needs of a business headquartered 5000 miles away. Personal Attributes Driven by a spirit of ownership and empowered by autonomy, you'll pioneer new initiatives and push beyond established boundaries. A creative and pragmatic problem-solver, energized by the opportunity to build new capabilities from scratch with the highest level of integrity and commercial acumen. Self-sufficient, disciplined, and comfortable operating outside of your comfort zone to achieve excellence. By applying for this role, you consent to Fama processing your personal data for the purposes of recruitment and selection. Your personal data will be processed in accordance with applicable UK data protection laws (UK GDPR). Remote first - Flexible work environment. Our flexible workplace comes with vacation days, sick days, volunteer time off, and paid parental leave. Great Financial Incentives. competitive compensation packages, equity, and generous total rewards plans. Employees can access Wellness Programs and more for FREE. We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
May 06, 2026
Full time
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision making, empowering our teams to produce innovative and impactful results. Role: Senior Account Director Location: Weybridge About the role We are looking for a commercially astute and operationally excellent Account Director to lead a multidisciplinary team of approximately 10 people, delivering integrated digital and retail marketing services across the UK. This role sits at the intersection of D2C ecommerce, online retail marketing, instore marketing, affiliate strategy, data & analytics, and customer experience. It requires a leader who can confidently oversee all disciplines, connect the dots between them, and ensure delivery against ambitious growth targets. The Account Director is the seniorday to daylead and primary point of accountability for a complex,Mult workstreamaccount. They own the strategic direction, delivery quality, commercial health, and development of a high performing team, while acting as the key relationship holder with senior UK and HQ client stakeholders. This is not a specialist role. It is designed for a leader who thrives on breadth, understands how different marketing disciplines interlock, and creates cohesion across diverse teams and briefs. What you will be doing: Strategic Leadership & Client Partnership Act as the senior strategic partner, proactively identifying opportunities to grow website revenue, improve online and instore effectiveness, and enhance end-to-end customer experience. Own the overarching account strategy, ensuring all six workstreams are aligned to shared business objectives. Build and maintain trusted senior relationships with UK stakeholders and HQ counterparts. Lead quarterly business reviews and strategic planning sessions, presenting a unified and insight led account narrative. Team & Operations Management Directly manage and mentor a team of 10 specialists across digital media, affiliate marketing, CX, data, online store marketing, and instore marketing. Set clear objectives, priorities, and ways of working across all workstreams. Establish robust workflows, processes, and quality control standards. Manage resourcing and capacity, ensuring the right expertise is applied to the right priorities. Foster strong cross functional collaboration where workstreams intersect. Commercial & Financial Management Own the commercial health of the account, including budgeting, forecasting, and profitability tracking. Oversee client budget allocation across digital, affiliate, promotional, and instore activity. Manage supplier and vendor negotiations to ensure strong commercial terms and value. Maintain oversight of financial controls across media investment, affiliate commissions, and ISM production. Digital Media & D2C Performance (Website / OBS) Oversee digital media strategy driving traffic, conversion, and revenue on their website. Ensure budgets, KPIs, and optimisation frameworks are effectively managed. Guide evaluation of new platforms, technologies, and suppliers. Support business cases and ensure post campaign learning is embedded. Affiliate Marketing Provide strategic oversight of the affiliate programme with a clear long term growth vision. Ensure effective management of 250+ affiliate partners, including outreach, contracts, and performance. Oversee budget management, commission structures, and forecasting. Ensure strong integration with wider performance marketing efforts. Customer Experience Oversee CX initiatives including post purchase journeys, onboarding, product registration, and reviews. Manage OBS promotional planning and execution (local and global). Ensure effective coordination with HQ on content localisation and programme delivery. Data & Analytics Oversee delivery of actionable reporting and data driven recommendations. Ensure robust processes across GA4, CRM, sales platforms, and martech tools. Champion a data led culture across all workstreams. Online Store Marketing (OSM) Oversee online retail marketing across MS, HS, and IT categories. Ensure accurate delivery of NPI trackers, OBS scoring, and merchandising reports. Maintain execution standards against brand and HQ compliance frameworks. InStoreMarketing (ISM) Oversee end-to-end delivery of instore display and POP projects. Ensure robust vendor management, procurement, and financial reporting. Maintain oversight of timelines, installation quality, and issue resolution. What you need to be great in this role: Overall Seniority & Leadership 8-10 years' experience in client services, account management, or marketing operations. 3-4 years in a senior leadership role managing complex,Mult workstream accounts. Proven experience leading teams of 8+ across multiple disciplines. Comfortable as the senior client contact with strong stakeholder influence. Digital & ECommerce Strong knowledge of D2C ecommerce and digital performance marketing. Experience overseeing £1m+ digital media budgets. Familiarity with ecommerce platforms (Magento or equivalent). Affiliate Marketing Strong understanding of affiliate mechanics, networks, and commission models. Experience overseeing large scale affiliate programmes (100+ partners desirable). Data & Analytics Confident interpreting performance data and challenging insights. Working knowledge of GA4 and integrated reporting across platforms. Experience overseeing physical retail marketing projects. Commercial Acumen Strong budgeting, forecasting, and financial control experience. Proven negotiation and procurement experience. Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro inclusive and anti racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
May 06, 2026
Full time
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision making, empowering our teams to produce innovative and impactful results. Role: Senior Account Director Location: Weybridge About the role We are looking for a commercially astute and operationally excellent Account Director to lead a multidisciplinary team of approximately 10 people, delivering integrated digital and retail marketing services across the UK. This role sits at the intersection of D2C ecommerce, online retail marketing, instore marketing, affiliate strategy, data & analytics, and customer experience. It requires a leader who can confidently oversee all disciplines, connect the dots between them, and ensure delivery against ambitious growth targets. The Account Director is the seniorday to daylead and primary point of accountability for a complex,Mult workstreamaccount. They own the strategic direction, delivery quality, commercial health, and development of a high performing team, while acting as the key relationship holder with senior UK and HQ client stakeholders. This is not a specialist role. It is designed for a leader who thrives on breadth, understands how different marketing disciplines interlock, and creates cohesion across diverse teams and briefs. What you will be doing: Strategic Leadership & Client Partnership Act as the senior strategic partner, proactively identifying opportunities to grow website revenue, improve online and instore effectiveness, and enhance end-to-end customer experience. Own the overarching account strategy, ensuring all six workstreams are aligned to shared business objectives. Build and maintain trusted senior relationships with UK stakeholders and HQ counterparts. Lead quarterly business reviews and strategic planning sessions, presenting a unified and insight led account narrative. Team & Operations Management Directly manage and mentor a team of 10 specialists across digital media, affiliate marketing, CX, data, online store marketing, and instore marketing. Set clear objectives, priorities, and ways of working across all workstreams. Establish robust workflows, processes, and quality control standards. Manage resourcing and capacity, ensuring the right expertise is applied to the right priorities. Foster strong cross functional collaboration where workstreams intersect. Commercial & Financial Management Own the commercial health of the account, including budgeting, forecasting, and profitability tracking. Oversee client budget allocation across digital, affiliate, promotional, and instore activity. Manage supplier and vendor negotiations to ensure strong commercial terms and value. Maintain oversight of financial controls across media investment, affiliate commissions, and ISM production. Digital Media & D2C Performance (Website / OBS) Oversee digital media strategy driving traffic, conversion, and revenue on their website. Ensure budgets, KPIs, and optimisation frameworks are effectively managed. Guide evaluation of new platforms, technologies, and suppliers. Support business cases and ensure post campaign learning is embedded. Affiliate Marketing Provide strategic oversight of the affiliate programme with a clear long term growth vision. Ensure effective management of 250+ affiliate partners, including outreach, contracts, and performance. Oversee budget management, commission structures, and forecasting. Ensure strong integration with wider performance marketing efforts. Customer Experience Oversee CX initiatives including post purchase journeys, onboarding, product registration, and reviews. Manage OBS promotional planning and execution (local and global). Ensure effective coordination with HQ on content localisation and programme delivery. Data & Analytics Oversee delivery of actionable reporting and data driven recommendations. Ensure robust processes across GA4, CRM, sales platforms, and martech tools. Champion a data led culture across all workstreams. Online Store Marketing (OSM) Oversee online retail marketing across MS, HS, and IT categories. Ensure accurate delivery of NPI trackers, OBS scoring, and merchandising reports. Maintain execution standards against brand and HQ compliance frameworks. InStoreMarketing (ISM) Oversee end-to-end delivery of instore display and POP projects. Ensure robust vendor management, procurement, and financial reporting. Maintain oversight of timelines, installation quality, and issue resolution. What you need to be great in this role: Overall Seniority & Leadership 8-10 years' experience in client services, account management, or marketing operations. 3-4 years in a senior leadership role managing complex,Mult workstream accounts. Proven experience leading teams of 8+ across multiple disciplines. Comfortable as the senior client contact with strong stakeholder influence. Digital & ECommerce Strong knowledge of D2C ecommerce and digital performance marketing. Experience overseeing £1m+ digital media budgets. Familiarity with ecommerce platforms (Magento or equivalent). Affiliate Marketing Strong understanding of affiliate mechanics, networks, and commission models. Experience overseeing large scale affiliate programmes (100+ partners desirable). Data & Analytics Confident interpreting performance data and challenging insights. Working knowledge of GA4 and integrated reporting across platforms. Experience overseeing physical retail marketing projects. Commercial Acumen Strong budgeting, forecasting, and financial control experience. Proven negotiation and procurement experience. Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro inclusive and anti racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
What's in it for you • Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Glasgow Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
May 06, 2026
Full time
What's in it for you • Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Glasgow Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Job Description We are looking for a Customer Service Team Lead to oversee the day-to-day operations of Humantra's customer support function. This role is responsible for ensuring consistently high-quality customer support across all channels, maintaining the systems and processes that power our CX operations, and supporting the performance of our external support team. You will act as the operational backbone of our support team, ensuring customers receive fast, empathetic and on-brand responses while continuously improving efficiency, quality and processes. Customer Support Operations Oversee day-to-day customer support operations across all support channels, ensuring tickets are prioritised, routed and resolved efficiently. Maintain a high standard of customer care across all interactions, including email, social media channels and public review platforms such as Trustpilot. Act as the first point of contact for operational issues and escalations, resolving the majority of customer issues directly. Support Team Oversight & Development Provide ongoing feedback to support agents so they operate as a true extension of the Humantra team. Monitor support quality and performance through QA frameworks, performance metrics and feedback loops. Customer Support Systems & Process Optimisation Own the operational setup of the Gorgias support platform, including ticket routing, macros, automation, tagging structures and inbox workflows. Identify opportunities to streamline support processes and improve operational efficiency. Customer Experience & Continuous Improvement Own and monitor key customer support KPIs including agent QA scores, messages and tickets per hour, CSAT and one-touch %. Identify recurring customer issues or operational failures and propose improvements to prevent them in the future. Skills & Characteristics needed 2-3+ years experience in customer support, CX operations or service team leadership Experience working with or managing outsourced customer support teams Experience using customer support platforms such as Gorgias, Zendesk or Intercom Strong operational mindset with excellent attention to detail Excellent written communication and strong customer empathy Comfortable working with performance metrics and operational data Highly organised with strong ownership and initiative Comfortable working in a fast-paced, high-growth environment On-site working (London, UK) Opportunities for professional growth as the company expands Monthly wellness perk (gym, supplements, etc.) Your birthday off - a day to celebrate you! 1 Week 'Work from Anywhere' per year Job Details Job type: Full time On-site Location: London, UK Department: Operations
May 06, 2026
Full time
Job Description We are looking for a Customer Service Team Lead to oversee the day-to-day operations of Humantra's customer support function. This role is responsible for ensuring consistently high-quality customer support across all channels, maintaining the systems and processes that power our CX operations, and supporting the performance of our external support team. You will act as the operational backbone of our support team, ensuring customers receive fast, empathetic and on-brand responses while continuously improving efficiency, quality and processes. Customer Support Operations Oversee day-to-day customer support operations across all support channels, ensuring tickets are prioritised, routed and resolved efficiently. Maintain a high standard of customer care across all interactions, including email, social media channels and public review platforms such as Trustpilot. Act as the first point of contact for operational issues and escalations, resolving the majority of customer issues directly. Support Team Oversight & Development Provide ongoing feedback to support agents so they operate as a true extension of the Humantra team. Monitor support quality and performance through QA frameworks, performance metrics and feedback loops. Customer Support Systems & Process Optimisation Own the operational setup of the Gorgias support platform, including ticket routing, macros, automation, tagging structures and inbox workflows. Identify opportunities to streamline support processes and improve operational efficiency. Customer Experience & Continuous Improvement Own and monitor key customer support KPIs including agent QA scores, messages and tickets per hour, CSAT and one-touch %. Identify recurring customer issues or operational failures and propose improvements to prevent them in the future. Skills & Characteristics needed 2-3+ years experience in customer support, CX operations or service team leadership Experience working with or managing outsourced customer support teams Experience using customer support platforms such as Gorgias, Zendesk or Intercom Strong operational mindset with excellent attention to detail Excellent written communication and strong customer empathy Comfortable working with performance metrics and operational data Highly organised with strong ownership and initiative Comfortable working in a fast-paced, high-growth environment On-site working (London, UK) Opportunities for professional growth as the company expands Monthly wellness perk (gym, supplements, etc.) Your birthday off - a day to celebrate you! 1 Week 'Work from Anywhere' per year Job Details Job type: Full time On-site Location: London, UK Department: Operations
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 06, 2026
Full time
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Field Sales Executive House Builder Penrith / Hybrid £31k base + car Full time permanent Are you genuinely passionate about delivering a 5-star customer experience? If so, this is an exciting opportunity to join a dynamic sales team as a Field Sales Executive. This is a varied and rewarding role, with a primary focus on providing customer-centric sales advice and support while working towards agreed sales targets aligned with company forecasts. You will play a key part in guiding customers through the buying journey, ensuring a seamless and positive experience from initial enquiry to final handover. Alongside sales activity, you will manage the administration of the sales process, liaising with purchasers, prospective buyers, financial advisors, solicitors, and estate agents. You will also attend final inspections and customer handovers across multiple sales outlets, consistently maintaining high standards of service. Flexibility is essential, as the role involves varied working hours and locations. It is ideally suited to someone who thrives in a fast-paced, ever-changing environment and is motivated by making a meaningful impact by helping people find quality, affordable homes. Ongoing training, coaching, and development opportunities are provided to support your success and career progression. Key Responsibilities Sales Follow up on all marketing leads promptly and effectively Achieve and exceed sales targets Meet with clients, assess needs, and qualify opportunities Promote and sell optional extras to enhance the customer offering Liaise with all relevant parties including clients, solicitors, and estate agents Conduct regular customer follow-ups to maintain engagement Administration Undertake market research and competitor analysis Maintain and update the customer enquiry database Manage contract progression and chasing Utilise internal systems (training provided where required) Housekeeping Ensure sales areas and completed properties are maintained to a high standard Monitor internal and external presentation, reporting issues and coordinating snagging where necessary About You Experience in face-to-face customer service (new build, retail, or marketing backgrounds all considered) A strong passion for delivering exceptional customer service Professional, personable, and well-presented at all times Excellent communication and interpersonal skills A proactive team player with a positive, success-driven mindset Self-motivated, organised, and efficient Adaptable and comfortable working in different environments daily Full UK driving licence required Benefits 26 days annual leave plus bank holidays Discretionary bonus scheme Holiday buy-back scheme Company pension scheme Private medical insurance Health cash plan membership Life assurance Share purchase plan High street and retail discounts Ongoing training and career development opportunities
May 06, 2026
Full time
Field Sales Executive House Builder Penrith / Hybrid £31k base + car Full time permanent Are you genuinely passionate about delivering a 5-star customer experience? If so, this is an exciting opportunity to join a dynamic sales team as a Field Sales Executive. This is a varied and rewarding role, with a primary focus on providing customer-centric sales advice and support while working towards agreed sales targets aligned with company forecasts. You will play a key part in guiding customers through the buying journey, ensuring a seamless and positive experience from initial enquiry to final handover. Alongside sales activity, you will manage the administration of the sales process, liaising with purchasers, prospective buyers, financial advisors, solicitors, and estate agents. You will also attend final inspections and customer handovers across multiple sales outlets, consistently maintaining high standards of service. Flexibility is essential, as the role involves varied working hours and locations. It is ideally suited to someone who thrives in a fast-paced, ever-changing environment and is motivated by making a meaningful impact by helping people find quality, affordable homes. Ongoing training, coaching, and development opportunities are provided to support your success and career progression. Key Responsibilities Sales Follow up on all marketing leads promptly and effectively Achieve and exceed sales targets Meet with clients, assess needs, and qualify opportunities Promote and sell optional extras to enhance the customer offering Liaise with all relevant parties including clients, solicitors, and estate agents Conduct regular customer follow-ups to maintain engagement Administration Undertake market research and competitor analysis Maintain and update the customer enquiry database Manage contract progression and chasing Utilise internal systems (training provided where required) Housekeeping Ensure sales areas and completed properties are maintained to a high standard Monitor internal and external presentation, reporting issues and coordinating snagging where necessary About You Experience in face-to-face customer service (new build, retail, or marketing backgrounds all considered) A strong passion for delivering exceptional customer service Professional, personable, and well-presented at all times Excellent communication and interpersonal skills A proactive team player with a positive, success-driven mindset Self-motivated, organised, and efficient Adaptable and comfortable working in different environments daily Full UK driving licence required Benefits 26 days annual leave plus bank holidays Discretionary bonus scheme Holiday buy-back scheme Company pension scheme Private medical insurance Health cash plan membership Life assurance Share purchase plan High street and retail discounts Ongoing training and career development opportunities
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Have a good knowledge of the entire conveyancing process and be familiar with the roles of support teams such as accounts and post completion in the process. Ensure files are run in an orderly manner, kept tidy and all checklists kept up to date. Issue regular update reports to introducers/clients. Attend to any office administration requested to include post, filling, accounts balances and file closures. Manage workloads effectively as well as those of support staff. Be capable of dealing with all aspects of a sale from instruction to completion, to include issuing Draft Contract papers, dealing with Freehold and Leasehold enquiries and exchanging Contracts. Manage and run a purchase file from instruction to completion subject to supervision. Check and report on all search results, identifying any issues. Check Mortgage Offers and report to client. Report on matters required under the UK Finance mortgage lenders handbook. Be responsible and accountable for files. Deal with all contacts in a professional manner. Set up sale and purchases for completion to include preparing the completion pack to be signed by the relevant supervisor. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 06, 2026
Full time
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Have a good knowledge of the entire conveyancing process and be familiar with the roles of support teams such as accounts and post completion in the process. Ensure files are run in an orderly manner, kept tidy and all checklists kept up to date. Issue regular update reports to introducers/clients. Attend to any office administration requested to include post, filling, accounts balances and file closures. Manage workloads effectively as well as those of support staff. Be capable of dealing with all aspects of a sale from instruction to completion, to include issuing Draft Contract papers, dealing with Freehold and Leasehold enquiries and exchanging Contracts. Manage and run a purchase file from instruction to completion subject to supervision. Check and report on all search results, identifying any issues. Check Mortgage Offers and report to client. Report on matters required under the UK Finance mortgage lenders handbook. Be responsible and accountable for files. Deal with all contacts in a professional manner. Set up sale and purchases for completion to include preparing the completion pack to be signed by the relevant supervisor. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
May 06, 2026
Full time
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
May 06, 2026
Full time
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
Operations Administrator Newark, Full Time, Permanent £27,000 per annum. Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Administrator . You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems. THE ROLE As an Operations Administrator , your role will involve: Handling incoming enquiries Supporting tickets and amending details Responding to customer requests Loading data with excellent attention to detail (Excel skills required) Working closely with other departments including Finance, IT, Business Development and Marketing Creating and maintaining excellent customer relationships Keeping CRM up to date and accurate Handling customer complaints THE CANDIDATE The ideal Operations Administrator candidate will possess the following: Exceptional attention to detail Previous experience of Microsoft Office (particularly Word and Excel) Ability to learn multiple bespoke systems (training provided) Excellent communication skills Experience within a similar Customer Service position would be advantageous The ideal Operations Agent will be required to use MS Excel to a high level - VLOOKUP's and data manipulation knowledge is required THE BENEFITS 28 days annual leave (inclusive of Bank Holidays) to increase with length of service Subsidised café on site Bonus day off for your birthday Critical Illness cover Life Insurance Personal Health Insurance Bonus day off for Christmas shopping Free on-site parking Casual office Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
May 06, 2026
Full time
Operations Administrator Newark, Full Time, Permanent £27,000 per annum. Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Administrator . You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems. THE ROLE As an Operations Administrator , your role will involve: Handling incoming enquiries Supporting tickets and amending details Responding to customer requests Loading data with excellent attention to detail (Excel skills required) Working closely with other departments including Finance, IT, Business Development and Marketing Creating and maintaining excellent customer relationships Keeping CRM up to date and accurate Handling customer complaints THE CANDIDATE The ideal Operations Administrator candidate will possess the following: Exceptional attention to detail Previous experience of Microsoft Office (particularly Word and Excel) Ability to learn multiple bespoke systems (training provided) Excellent communication skills Experience within a similar Customer Service position would be advantageous The ideal Operations Agent will be required to use MS Excel to a high level - VLOOKUP's and data manipulation knowledge is required THE BENEFITS 28 days annual leave (inclusive of Bank Holidays) to increase with length of service Subsidised café on site Bonus day off for your birthday Critical Illness cover Life Insurance Personal Health Insurance Bonus day off for Christmas shopping Free on-site parking Casual office Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Residential Sales Progressor Wolverhampton Basic salary 26,500 negotiable Our client is a well-established multi-branch, independent estate agent who is currently recruiting for an experienced Sales Progressor to join their very busy Wolverhampton branch As an experienced Sales Progressor you will need to first class communication skills at all levels, determination, self-motivation and a commitment to succeed in a challenging fast paced environment Alongside the ability to effectively manage and prioritise workloads to meet targets and deadlines are essential Main duties include: Liaising with all parties to ensure sales are agreed between vendors and purchasers Effectively handling queries both over the telephone and in branch Carrying out effective sales progression ensuring all parties are kept up to date through the sales process to a swift seamless completion Communicating with clients at all levels and delivering first class customer service Flexible, always going the extra mile to ensure clients always receive a positive experience Remaining compliant following current legislations and company processes at all times Always going the extra mile to ensure all tasks are completed to schedule PLEASE NOTE only candidates with the relevant sales progression experience in the estate agency market will be considered for the role In the first instance contact Anita or Jodie, in complete confidence, at Career Studio
May 06, 2026
Full time
Residential Sales Progressor Wolverhampton Basic salary 26,500 negotiable Our client is a well-established multi-branch, independent estate agent who is currently recruiting for an experienced Sales Progressor to join their very busy Wolverhampton branch As an experienced Sales Progressor you will need to first class communication skills at all levels, determination, self-motivation and a commitment to succeed in a challenging fast paced environment Alongside the ability to effectively manage and prioritise workloads to meet targets and deadlines are essential Main duties include: Liaising with all parties to ensure sales are agreed between vendors and purchasers Effectively handling queries both over the telephone and in branch Carrying out effective sales progression ensuring all parties are kept up to date through the sales process to a swift seamless completion Communicating with clients at all levels and delivering first class customer service Flexible, always going the extra mile to ensure clients always receive a positive experience Remaining compliant following current legislations and company processes at all times Always going the extra mile to ensure all tasks are completed to schedule PLEASE NOTE only candidates with the relevant sales progression experience in the estate agency market will be considered for the role In the first instance contact Anita or Jodie, in complete confidence, at Career Studio
