Principal Auditor/Internal Audit Assistant Manager - c.£51k plus annual bonus - Hybrid working (Home/Liverpool office) As an Internal Audit Assistant Manager you will assist in managing the Internal Audit team and clients to ensure professional, timely and added value delivery of complex technical Internal Audits at clients' sites in accordance with the Internal Audit Standards. Responsibilities of an Internal Audit Assistant Manager Assisting in the management of a range of clients, including building relationships with senior client contacts. This responsibility includes strategic and operational audit planning and delivery, WIP control, supervision and oversight of the team. Assist in preparing Risk Based Internal Audit Strategy for a selection of clients. Manage, perform and control more complex internal audit assignments. Produces high quality written reports on work undertaken by themselves and effectively supervises to ensure that team members produce reports of a similar standard. Represent the Firm in audit matters as required, including attendance at client meetings, Audit Committees and tender presentations. Project manages to achieve quality, effectiveness and efficiency when undertaking activities to an agreed timescale and budget. Carry out the Quality Assurance review of working papers and draft reports to ensure compliance with the Internal Audit Manual. Prepare progress and annual reports for Audit Committees. Lead and supervise more junior team members on individual assignments including technical audit guidance and providing training as required. Delivers honest and constructive feedback to colleagues on a timely basis which feeds into appraisals as required. Build relationships with clients and identify potential additional work opportunities at existing clients. Provide assistance with any other duties as required by the Management Team. Maintains high professional standards of conduct and practice. Applies knowledge of the firm, industry, markets and core client base, highlighting potential business opportunities to line manager. Undertakes ad hoc research projects. Ensure client data is handled securely in accordance with the Firm's and client's data protection procedures. Requirements of an Internal Audit Assistant Manager Professionally qualified Proven Internal Audit experience Driving licence Confident and excellent written and oral communication skills. Developing presentation skills. Builds a small network of contacts internally and externally. Service orientated: competent at identifying a range of client needs. Able to organise and manage time efficiently and effectively whilst being flexible. Effective use of IT including excel, word, PowerPoint and outlook Ability to solve problems and develop workable solutions. Works effectively as a team member to achieve overall discipline objectives. Understands need for continuous learning and considers development of specialist areas of knowledge. Ability to lead change with confidence. Able to train, coach and develop team members and provide support to other colleagues as required. Building commercial awareness. The post holder will be expected to travel to the client's sites in their own time, limited where possible to one and a half hours each way. Good technical knowledge on both the internal audit process and relevant sector Internal Audit Assistant Manager - c.£51k plus annual bonus - Hybrid working (Home/Liverpool) Internal Audit Assistant Manager - c.£51k plus annual bonus - Hybrid working (Home/Liverpool) Internal Audit Assistant Manager - c.£51k plus annual bonus - Hybrid working (Home/Liverpool).
May 04, 2026
Full time
Principal Auditor/Internal Audit Assistant Manager - c.£51k plus annual bonus - Hybrid working (Home/Liverpool office) As an Internal Audit Assistant Manager you will assist in managing the Internal Audit team and clients to ensure professional, timely and added value delivery of complex technical Internal Audits at clients' sites in accordance with the Internal Audit Standards. Responsibilities of an Internal Audit Assistant Manager Assisting in the management of a range of clients, including building relationships with senior client contacts. This responsibility includes strategic and operational audit planning and delivery, WIP control, supervision and oversight of the team. Assist in preparing Risk Based Internal Audit Strategy for a selection of clients. Manage, perform and control more complex internal audit assignments. Produces high quality written reports on work undertaken by themselves and effectively supervises to ensure that team members produce reports of a similar standard. Represent the Firm in audit matters as required, including attendance at client meetings, Audit Committees and tender presentations. Project manages to achieve quality, effectiveness and efficiency when undertaking activities to an agreed timescale and budget. Carry out the Quality Assurance review of working papers and draft reports to ensure compliance with the Internal Audit Manual. Prepare progress and annual reports for Audit Committees. Lead and supervise more junior team members on individual assignments including technical audit guidance and providing training as required. Delivers honest and constructive feedback to colleagues on a timely basis which feeds into appraisals as required. Build relationships with clients and identify potential additional work opportunities at existing clients. Provide assistance with any other duties as required by the Management Team. Maintains high professional standards of conduct and practice. Applies knowledge of the firm, industry, markets and core client base, highlighting potential business opportunities to line manager. Undertakes ad hoc research projects. Ensure client data is handled securely in accordance with the Firm's and client's data protection procedures. Requirements of an Internal Audit Assistant Manager Professionally qualified Proven Internal Audit experience Driving licence Confident and excellent written and oral communication skills. Developing presentation skills. Builds a small network of contacts internally and externally. Service orientated: competent at identifying a range of client needs. Able to organise and manage time efficiently and effectively whilst being flexible. Effective use of IT including excel, word, PowerPoint and outlook Ability to solve problems and develop workable solutions. Works effectively as a team member to achieve overall discipline objectives. Understands need for continuous learning and considers development of specialist areas of knowledge. Ability to lead change with confidence. Able to train, coach and develop team members and provide support to other colleagues as required. Building commercial awareness. The post holder will be expected to travel to the client's sites in their own time, limited where possible to one and a half hours each way. Good technical knowledge on both the internal audit process and relevant sector Internal Audit Assistant Manager - c.£51k plus annual bonus - Hybrid working (Home/Liverpool) Internal Audit Assistant Manager - c.£51k plus annual bonus - Hybrid working (Home/Liverpool) Internal Audit Assistant Manager - c.£51k plus annual bonus - Hybrid working (Home/Liverpool).
Internal Audit Assistant Manager Department: Assurance & Risk Employment Type: Permanent Location: Belfast Description As an Internal Audit Supervisor/Assistant Manager you will be responsible for conducting internal audit assignments for clients, evaluating their internal controls, and providing recommendations for improvement to mitigate identified risks, safeguard assets, and enhance operational efficiency. They will also supervise the work of junior auditors, contribute to team training and staff development, and support the management group in contributing to practice development as required. Key Responsibilities Audit Planning and Execution: Develop and implement tailored internal audit plans for clients based on risk assessments and organisational objectives. Conduct financial, compliance, and operational audits while overseeing and reviewing the work of junior auditors. Internal Controls Assessment: Evaluate the effectiveness of clients' internal controls, identify weaknesses, and recommend actionable solutions to mitigate risks and improve efficiency. Reporting and Recommendations: Prepare clear, concise audit reports with findings, conclusions, and practical recommendations to support clients in strengthening their operations. Collaboration and Client Engagement: Build strong relationships with clients to understand their processes and provide valuable insights and support during the audit process. Team Leadership and Development: Mentor and guide junior auditors, fostering their professional growth while contributing to the overall development of the internal audit team. Skills, Knowledge and Expertise Hold a bachelor's degree at 2.1 or above and membership of either the Chartered Institute of Internal Auditors or a CCAB recognised accountancy body (e.g. ICAEW, ACCA, ICAS). Proven experience in internal or external auditing, with a strong understanding of internal audit methodology. Supervising or managing teams in an audit environment. Using audit software, tools, and Microsoft Office Suite (Excel, Word, PowerPoint). Applying internal audit standards, principles, and best practices in various industries. You may be the type of person who enjoys: Analysing complex information and solving problems with a detail oriented approach. Building strong working relationships with clients and colleagues. Working independently while contributing to a collaborative team environment. Communicating findings clearly and effectively to a range of stakeholders. Mentoring and supporting team members, fostering professional growth and development. Benefits Competitive salary and benefits package, including access to our employee benefits hub, with resources on health and financial well being as well as lifestyle savings. Working in an environment that fosters learning and development. Internal mentor and buddy system to support you through your career journey. Personal development programs to facilitate career growth, alongside practical, on the job training. At Sumer Northern Ireland, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to succeed. We welcome applications from individuals of all backgrounds, experiences, and perspectives. We believe that diversity drives innovation, strengthens our team, and enhances the quality of our services.
Apr 30, 2026
Full time
Internal Audit Assistant Manager Department: Assurance & Risk Employment Type: Permanent Location: Belfast Description As an Internal Audit Supervisor/Assistant Manager you will be responsible for conducting internal audit assignments for clients, evaluating their internal controls, and providing recommendations for improvement to mitigate identified risks, safeguard assets, and enhance operational efficiency. They will also supervise the work of junior auditors, contribute to team training and staff development, and support the management group in contributing to practice development as required. Key Responsibilities Audit Planning and Execution: Develop and implement tailored internal audit plans for clients based on risk assessments and organisational objectives. Conduct financial, compliance, and operational audits while overseeing and reviewing the work of junior auditors. Internal Controls Assessment: Evaluate the effectiveness of clients' internal controls, identify weaknesses, and recommend actionable solutions to mitigate risks and improve efficiency. Reporting and Recommendations: Prepare clear, concise audit reports with findings, conclusions, and practical recommendations to support clients in strengthening their operations. Collaboration and Client Engagement: Build strong relationships with clients to understand their processes and provide valuable insights and support during the audit process. Team Leadership and Development: Mentor and guide junior auditors, fostering their professional growth while contributing to the overall development of the internal audit team. Skills, Knowledge and Expertise Hold a bachelor's degree at 2.1 or above and membership of either the Chartered Institute of Internal Auditors or a CCAB recognised accountancy body (e.g. ICAEW, ACCA, ICAS). Proven experience in internal or external auditing, with a strong understanding of internal audit methodology. Supervising or managing teams in an audit environment. Using audit software, tools, and Microsoft Office Suite (Excel, Word, PowerPoint). Applying internal audit standards, principles, and best practices in various industries. You may be the type of person who enjoys: Analysing complex information and solving problems with a detail oriented approach. Building strong working relationships with clients and colleagues. Working independently while contributing to a collaborative team environment. Communicating findings clearly and effectively to a range of stakeholders. Mentoring and supporting team members, fostering professional growth and development. Benefits Competitive salary and benefits package, including access to our employee benefits hub, with resources on health and financial well being as well as lifestyle savings. Working in an environment that fosters learning and development. Internal mentor and buddy system to support you through your career journey. Personal development programs to facilitate career growth, alongside practical, on the job training. At Sumer Northern Ireland, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to succeed. We welcome applications from individuals of all backgrounds, experiences, and perspectives. We believe that diversity drives innovation, strengthens our team, and enhances the quality of our services.
Audit Assistant Manager We are looking for an Audit Assistant Manager to join our trusted team of professionals. The role can be based in either London or Liverpool. You'll make an impact by: Supporting the delivery of the Regional 6+6 Internal Audit plan timely and within budget, while complying with the Audit Methodology and relevant Professional Practices Standards. Embedding the Internal Audit Strategy and "As One" Operating model across CAS, establishing excellent relationships across the UK team and wider global audit teams; allowing synergies, cross-regional and group-wide insights, and consistent quality of services. Supporting the formal issue tracking and escalation mechanisms to ensure that the actions arising from Internal Audits are appropriately acted upon in a timely and on a sustainable basis. Key member of teams of Internal Auditors in the delivery of audits that fulfil the audit objectives, manages client expectations and identify & assess key risk areas. Supporting the management of stakeholder relationships throughout the audit including stakeholder expectations, availability and commitments. Your skills and experience: Degree and ideally a professional qualification in a relevant field (e.g. CIA, ACA, ACCA, ICAS) or currently studying to become qualified. Experience in the field of Internal/External Audit, Risk, Governance and/or Control function. Experience in Insurance or Financial Services either directly or through a leading accounting/consulting firm. Knowledge of data analytics to support audit testing is preferrable. Work well independently and in teams; love upskilling themselves; and are able to adapt and think on their feet in a fast-changing environment. Take ownership; volunteer for new challenges without waiting to be asked; and are comfortable being challenged. Are hierarchy agnostic and like to challenge the status quo; get to the bottom of things; and don't mind asking probing questions if it helps to achieve the right outcome. Ability to understand risks, controls and their impact on the control environment. Excellent verbal, written communication and stakeholder management. Why You'll Love It Here: Annual discretionary bonus Up to 11% pension contributions Hybrid working + flexible hours 25 days annual leave + bank holidays + buy/sell options Career development and mentoring Inclusive culture + employee networks Share investment options We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance. Our DEI Commitment: We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
Apr 30, 2026
Full time
Audit Assistant Manager We are looking for an Audit Assistant Manager to join our trusted team of professionals. The role can be based in either London or Liverpool. You'll make an impact by: Supporting the delivery of the Regional 6+6 Internal Audit plan timely and within budget, while complying with the Audit Methodology and relevant Professional Practices Standards. Embedding the Internal Audit Strategy and "As One" Operating model across CAS, establishing excellent relationships across the UK team and wider global audit teams; allowing synergies, cross-regional and group-wide insights, and consistent quality of services. Supporting the formal issue tracking and escalation mechanisms to ensure that the actions arising from Internal Audits are appropriately acted upon in a timely and on a sustainable basis. Key member of teams of Internal Auditors in the delivery of audits that fulfil the audit objectives, manages client expectations and identify & assess key risk areas. Supporting the management of stakeholder relationships throughout the audit including stakeholder expectations, availability and commitments. Your skills and experience: Degree and ideally a professional qualification in a relevant field (e.g. CIA, ACA, ACCA, ICAS) or currently studying to become qualified. Experience in the field of Internal/External Audit, Risk, Governance and/or Control function. Experience in Insurance or Financial Services either directly or through a leading accounting/consulting firm. Knowledge of data analytics to support audit testing is preferrable. Work well independently and in teams; love upskilling themselves; and are able to adapt and think on their feet in a fast-changing environment. Take ownership; volunteer for new challenges without waiting to be asked; and are comfortable being challenged. Are hierarchy agnostic and like to challenge the status quo; get to the bottom of things; and don't mind asking probing questions if it helps to achieve the right outcome. Ability to understand risks, controls and their impact on the control environment. Excellent verbal, written communication and stakeholder management. Why You'll Love It Here: Annual discretionary bonus Up to 11% pension contributions Hybrid working + flexible hours 25 days annual leave + bank holidays + buy/sell options Career development and mentoring Inclusive culture + employee networks Share investment options We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance. Our DEI Commitment: We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
Blusource Professional Services Ltd
Strelley, Nottinghamshire
A forward-thinking and rapidly growing accountancy firm is seeking an experienced Audit Senior to Manager to join its expanding team. This Audit Senior to Manager opportunity is ideal for someone who enjoys leading audits, building client relationships, and progressing within a supportive and forward-thinking environment. The firm can hire at either Audit Senior, Audit Assistant Manager or Audit Manager grade, so welcome applicants at all experience levels The job will be moved in responsibility level, to suit your experience and ambitions. The Role As an Audit Senior to Manager , you will take ownership of audit assignments from planning through to completion, ensuring high-quality delivery and compliance with regulatory standards. This Audit Senior to Manager role also involves mentoring junior staff and contributing to the continued success of the audit team. Key Responsibilities: Lead and deliver audit fieldwork for a varied portfolio of clients Plan audits, assess risk, and carry out detailed testing Review work and provide guidance to junior staff Prepare clear audit reports, identifying key findings and recommendations Act as a main point of contact for clients, responding to queries and providing advice Ensure compliance with auditing standards and internal quality procedures Contribute to process improvements and team efficiency initiatives Benefits: Study support and full training provided Profit share bonus scheme (consistently paid in recent years) Hybrid working and early finish every Friday Generous annual leave allowance Health Cash Plan, employee perks platform, and wellbeing support Regular team socials and a collaborative working culture On-site parking and modern office facilities Pension scheme and life assurance The Opportunity: This Audit Senior to Manager position offers genuine progression within a firm experiencing strong growth. If you are an ambitious professional looking for your next Audit Senior to Manager move, this role provides the platform to develop your career in audit and assurance.
Apr 24, 2026
Full time
A forward-thinking and rapidly growing accountancy firm is seeking an experienced Audit Senior to Manager to join its expanding team. This Audit Senior to Manager opportunity is ideal for someone who enjoys leading audits, building client relationships, and progressing within a supportive and forward-thinking environment. The firm can hire at either Audit Senior, Audit Assistant Manager or Audit Manager grade, so welcome applicants at all experience levels The job will be moved in responsibility level, to suit your experience and ambitions. The Role As an Audit Senior to Manager , you will take ownership of audit assignments from planning through to completion, ensuring high-quality delivery and compliance with regulatory standards. This Audit Senior to Manager role also involves mentoring junior staff and contributing to the continued success of the audit team. Key Responsibilities: Lead and deliver audit fieldwork for a varied portfolio of clients Plan audits, assess risk, and carry out detailed testing Review work and provide guidance to junior staff Prepare clear audit reports, identifying key findings and recommendations Act as a main point of contact for clients, responding to queries and providing advice Ensure compliance with auditing standards and internal quality procedures Contribute to process improvements and team efficiency initiatives Benefits: Study support and full training provided Profit share bonus scheme (consistently paid in recent years) Hybrid working and early finish every Friday Generous annual leave allowance Health Cash Plan, employee perks platform, and wellbeing support Regular team socials and a collaborative working culture On-site parking and modern office facilities Pension scheme and life assurance The Opportunity: This Audit Senior to Manager position offers genuine progression within a firm experiencing strong growth. If you are an ambitious professional looking for your next Audit Senior to Manager move, this role provides the platform to develop your career in audit and assurance.
We are seeking an experienced Audit Manager to join our growing Farnham Audit team. This role offers the opportunity to manage a diverse client portfolio, lead audit assignments, and contribute to business development within a collaborative, high-performing environment. Hybrid and flexible working options are available. Key Responsibilities: • Manage and deliver high-quality audit assignments from planning to completion, including budgets, billing, and client satisfaction. • Serve as the primary contact for a portfolio of clients, including new and established clients, and develop additional revenue streams. • Lead and line manage junior team members, providing support, coaching, and technical guidance. • Contribute to tenders, proposals, and other business development initiatives. • Keep up to date with technical audit and accounting developments and provide training to the team. • Support management of the audit team and wider compliance function. Candidate Requirements: • ACA or ACCA qualified with at least 6 years UK practice experience, including experience at (Assistant) Manager level. • Proven experience delivering high-quality audits and managing client relationships. • Strong commercial awareness and a proactive, self-starter attitude. • Excellent communication, interpersonal, and client management skills. Employment Details: • Full-time, permanent role. • Hybrid working: three days in-office, up to two days remote. • Flexible working around core hours (10am 4pm). Benefits: • Competitive holiday package (25 days + flexible options) and dedicated Wellbeing Day. • Management Development Programme and ERIC recognition awards. • Long service awards and regular employee events. • Employee benefits including EAP, MYNDUP wellbeing platform, Health Cash Plan, Electric Vehicle and Pension Salary Sacrifice Schemes, Cycle to Work, and client/employee referral bonuses. • Death in Service Life Assurance and enhanced family leave policies. • Exposure to a wide range of clients and opportunity to develop technical and leadership skills. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Oct 07, 2025
Full time
We are seeking an experienced Audit Manager to join our growing Farnham Audit team. This role offers the opportunity to manage a diverse client portfolio, lead audit assignments, and contribute to business development within a collaborative, high-performing environment. Hybrid and flexible working options are available. Key Responsibilities: • Manage and deliver high-quality audit assignments from planning to completion, including budgets, billing, and client satisfaction. • Serve as the primary contact for a portfolio of clients, including new and established clients, and develop additional revenue streams. • Lead and line manage junior team members, providing support, coaching, and technical guidance. • Contribute to tenders, proposals, and other business development initiatives. • Keep up to date with technical audit and accounting developments and provide training to the team. • Support management of the audit team and wider compliance function. Candidate Requirements: • ACA or ACCA qualified with at least 6 years UK practice experience, including experience at (Assistant) Manager level. • Proven experience delivering high-quality audits and managing client relationships. • Strong commercial awareness and a proactive, self-starter attitude. • Excellent communication, interpersonal, and client management skills. Employment Details: • Full-time, permanent role. • Hybrid working: three days in-office, up to two days remote. • Flexible working around core hours (10am 4pm). Benefits: • Competitive holiday package (25 days + flexible options) and dedicated Wellbeing Day. • Management Development Programme and ERIC recognition awards. • Long service awards and regular employee events. • Employee benefits including EAP, MYNDUP wellbeing platform, Health Cash Plan, Electric Vehicle and Pension Salary Sacrifice Schemes, Cycle to Work, and client/employee referral bonuses. • Death in Service Life Assurance and enhanced family leave policies. • Exposure to a wide range of clients and opportunity to develop technical and leadership skills. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Audit & Accounts Senior / Assistant Manager Tunbridge Wells Salary: £38,000 £50,000 (depending on experience) ProTalent are delighted to be working with a well-established and forward-thinking accountancy practice based in the heart of Tunbridge Wells, to recruit an Audit & Accounts Senior or Assistant Manager. The firm: Long-standing and highly regarded in the local market A supportive and friendly team culture, with a strong focus on staff wellbeing Committed to training, growth, and career progression Regular social events and team-building initiatives Conveniently located in central Tunbridge Wells The role: Preparation and review of statutory accounts for companies, sole traders, and partnerships Leading audits from planning through to completion (approximately % of the role) Preparing corporation tax computations and personal tax returns for business owners Reviewing VAT returns and overseeing monthly payrolls Supervising and mentoring junior team members, reviewing their work, and providing support Advising clients on cloud accounting software including Xero, Sage, and QuickBooks Building strong client relationships and acting as a trusted point of contact The successful applicant: ACA/ACCA qualified or part-qualified with relevant experience in practice Experienced in accounts preparation, audit, and tax compliance Strong technical knowledge and good commercial awareness A confident communicator, able to work directly with clients and colleagues Motivated, organised, and keen to contribute to the continued success of the firm The package: £38,000 £50,000 depending on experience Hybrid and flexible working options Clear opportunities for career progression within a supportive and people-focused practice A welcoming and collaborative team environment with regular social events Interested? Call Georgia at ProTalent on (phone number removed) or email . Not quite hitting the mark? We d still love to talk to you about other opportunities.
Oct 07, 2025
Full time
Audit & Accounts Senior / Assistant Manager Tunbridge Wells Salary: £38,000 £50,000 (depending on experience) ProTalent are delighted to be working with a well-established and forward-thinking accountancy practice based in the heart of Tunbridge Wells, to recruit an Audit & Accounts Senior or Assistant Manager. The firm: Long-standing and highly regarded in the local market A supportive and friendly team culture, with a strong focus on staff wellbeing Committed to training, growth, and career progression Regular social events and team-building initiatives Conveniently located in central Tunbridge Wells The role: Preparation and review of statutory accounts for companies, sole traders, and partnerships Leading audits from planning through to completion (approximately % of the role) Preparing corporation tax computations and personal tax returns for business owners Reviewing VAT returns and overseeing monthly payrolls Supervising and mentoring junior team members, reviewing their work, and providing support Advising clients on cloud accounting software including Xero, Sage, and QuickBooks Building strong client relationships and acting as a trusted point of contact The successful applicant: ACA/ACCA qualified or part-qualified with relevant experience in practice Experienced in accounts preparation, audit, and tax compliance Strong technical knowledge and good commercial awareness A confident communicator, able to work directly with clients and colleagues Motivated, organised, and keen to contribute to the continued success of the firm The package: £38,000 £50,000 depending on experience Hybrid and flexible working options Clear opportunities for career progression within a supportive and people-focused practice A welcoming and collaborative team environment with regular social events Interested? Call Georgia at ProTalent on (phone number removed) or email . Not quite hitting the mark? We d still love to talk to you about other opportunities.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Are you ready to make a real impact in Financial Services? Join BDO as an Assistant Manager or Senior Consultant in our Internal Audit team in London. You'll lead internal audits and regulatory advisory work, building strong client relationships and expanding your expertise in the insurance sector. You'll support Senior Management in executing the audit plan, represent BDO at client meetings, and engage in recruitment and budgeting activities. We're looking for someone with a passion for Financial Services, strong relationship skills, and a keen eye for business opportunities. Apply now to be part of a team that sets the standard for client service. You'll be someone with: Demonstrable experience of insurance internal audit or regulatory assurance experience Knowledge of the insurance sector and the UK regulatory environment Have undertaken a range of internal audit or advisory assignments Recognised accountancy or internal audit professional qualifications and/or memberships i.e. ICAEW, CIMA, CIIA, ACCA etc. Preferred but not essential if the candidate has alternative relevant qualification. Strong written / communication skills, ability to influence, lead, engage, and manage stakeholders You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 07, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Are you ready to make a real impact in Financial Services? Join BDO as an Assistant Manager or Senior Consultant in our Internal Audit team in London. You'll lead internal audits and regulatory advisory work, building strong client relationships and expanding your expertise in the insurance sector. You'll support Senior Management in executing the audit plan, represent BDO at client meetings, and engage in recruitment and budgeting activities. We're looking for someone with a passion for Financial Services, strong relationship skills, and a keen eye for business opportunities. Apply now to be part of a team that sets the standard for client service. You'll be someone with: Demonstrable experience of insurance internal audit or regulatory assurance experience Knowledge of the insurance sector and the UK regulatory environment Have undertaken a range of internal audit or advisory assignments Recognised accountancy or internal audit professional qualifications and/or memberships i.e. ICAEW, CIMA, CIIA, ACCA etc. Preferred but not essential if the candidate has alternative relevant qualification. Strong written / communication skills, ability to influence, lead, engage, and manage stakeholders You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Oct 02, 2025
Full time
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Ready to step into a role where your expertise truly makes an impact? This is more than just managing audits - it's about shaping client relationships, leading a motivated team, and driving quality at every level. If you're currently an Audit Manager, or an experienced Assistant Audit Manager ready to take on a bigger, more complex portfolio, this could be your next move click apply for full job details
Oct 02, 2025
Full time
Ready to step into a role where your expertise truly makes an impact? This is more than just managing audits - it's about shaping client relationships, leading a motivated team, and driving quality at every level. If you're currently an Audit Manager, or an experienced Assistant Audit Manager ready to take on a bigger, more complex portfolio, this could be your next move click apply for full job details
Ready to step into a role where your expertise truly makes an impact? This is more than just managing audits - it's about shaping client relationships, leading a motivated team, and driving quality at every level. If you're currently an Audit Manager, or an experienced Assistant Audit Manager ready to take on a bigger, more complex portfolio, this could be your next move. You'll join a Nottingham based accountancy practice that's achieved impressive growth, with a clear career framework and supportive culture. Here, wellbeing and work-life balance matter as much as professional development. With a values-driven team behind you, you'll have the chance to lead from the front, develop others, and deliver audits that really add value to clients. Role Overview Manage your own client portfolio, reporting directly to the RI Oversee and direct assurance services across your portfolio Lead, coach, and develop team members, acting as a role model Deliver high-quality audits and complete file reviews Build strong client relationships as their first point of contact Identify opportunities to add value and support clients' growth Handle people management, resource planning, and billing processes The Ideal Candidate ACA/ACCA qualified (or equivalent) Proven managerial experience within accountancy practice Skilled at leading teams and managing workflow effectively Confident communicator, able to build client trust Well-organised with strong technical audit knowledge Experience with Xero, Sage, QuickBooks or CCH preferred What's on Offer £50,000 to £55,000 salary 36 days holiday including bank holidays and Christmas shutdown Ability to purchase extra leave Private medical insurance and discounted dental cover Life assurance at 4x salary Enhanced maternity and paternity pay Cycle to work and electric car schemes Pension scheme and staff discount platform Clear career framework with strong progression opportunities Register your interest by applying today or call Richard Davies or Luke Scale on (phone number removed) to discuss this opportunity further, always in complete confidence. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Audit Manager.
Oct 02, 2025
Full time
Ready to step into a role where your expertise truly makes an impact? This is more than just managing audits - it's about shaping client relationships, leading a motivated team, and driving quality at every level. If you're currently an Audit Manager, or an experienced Assistant Audit Manager ready to take on a bigger, more complex portfolio, this could be your next move. You'll join a Nottingham based accountancy practice that's achieved impressive growth, with a clear career framework and supportive culture. Here, wellbeing and work-life balance matter as much as professional development. With a values-driven team behind you, you'll have the chance to lead from the front, develop others, and deliver audits that really add value to clients. Role Overview Manage your own client portfolio, reporting directly to the RI Oversee and direct assurance services across your portfolio Lead, coach, and develop team members, acting as a role model Deliver high-quality audits and complete file reviews Build strong client relationships as their first point of contact Identify opportunities to add value and support clients' growth Handle people management, resource planning, and billing processes The Ideal Candidate ACA/ACCA qualified (or equivalent) Proven managerial experience within accountancy practice Skilled at leading teams and managing workflow effectively Confident communicator, able to build client trust Well-organised with strong technical audit knowledge Experience with Xero, Sage, QuickBooks or CCH preferred What's on Offer £50,000 to £55,000 salary 36 days holiday including bank holidays and Christmas shutdown Ability to purchase extra leave Private medical insurance and discounted dental cover Life assurance at 4x salary Enhanced maternity and paternity pay Cycle to work and electric car schemes Pension scheme and staff discount platform Clear career framework with strong progression opportunities Register your interest by applying today or call Richard Davies or Luke Scale on (phone number removed) to discuss this opportunity further, always in complete confidence. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Audit Manager.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Sep 23, 2025
Full time
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Audit & Accounts Senior / Assistant Manager Tunbridge Wells Salary: £38,000 £50,000 (depending on experience) ProTalent are delighted to be working with a well-established and forward-thinking accountancy practice based in the heart of Tunbridge Wells, to recruit an Audit & Accounts Senior or Assistant Manager. The firm: Long-standing and highly regarded in the local market A supportive and friendly team culture, with a strong focus on staff wellbeing Committed to training, growth, and career progression Regular social events and team-building initiatives Conveniently located in central Tunbridge Wells The role: Preparation and review of statutory accounts for companies, sole traders, and partnerships Leading audits from planning through to completion (approximately % of the role) Preparing corporation tax computations and personal tax returns for business owners Reviewing VAT returns and overseeing monthly payrolls Supervising and mentoring junior team members, reviewing their work, and providing support Advising clients on cloud accounting software including Xero, Sage, and QuickBooks Building strong client relationships and acting as a trusted point of contact The successful applicant: ACA/ACCA qualified or part-qualified with relevant experience in practice Experienced in accounts preparation, audit, and tax compliance Strong technical knowledge and good commercial awareness A confident communicator, able to work directly with clients and colleagues Motivated, organised, and keen to contribute to the continued success of the firm The package: £38,000 £50,000 depending on experience Hybrid and flexible working options Clear opportunities for career progression within a supportive and people-focused practice A welcoming and collaborative team environment with regular social events Interested? Call Georgia at ProTalent on (phone number removed) or email . Not quite hitting the mark? We d still love to talk to you about other opportunities.
Sep 23, 2025
Full time
Audit & Accounts Senior / Assistant Manager Tunbridge Wells Salary: £38,000 £50,000 (depending on experience) ProTalent are delighted to be working with a well-established and forward-thinking accountancy practice based in the heart of Tunbridge Wells, to recruit an Audit & Accounts Senior or Assistant Manager. The firm: Long-standing and highly regarded in the local market A supportive and friendly team culture, with a strong focus on staff wellbeing Committed to training, growth, and career progression Regular social events and team-building initiatives Conveniently located in central Tunbridge Wells The role: Preparation and review of statutory accounts for companies, sole traders, and partnerships Leading audits from planning through to completion (approximately % of the role) Preparing corporation tax computations and personal tax returns for business owners Reviewing VAT returns and overseeing monthly payrolls Supervising and mentoring junior team members, reviewing their work, and providing support Advising clients on cloud accounting software including Xero, Sage, and QuickBooks Building strong client relationships and acting as a trusted point of contact The successful applicant: ACA/ACCA qualified or part-qualified with relevant experience in practice Experienced in accounts preparation, audit, and tax compliance Strong technical knowledge and good commercial awareness A confident communicator, able to work directly with clients and colleagues Motivated, organised, and keen to contribute to the continued success of the firm The package: £38,000 £50,000 depending on experience Hybrid and flexible working options Clear opportunities for career progression within a supportive and people-focused practice A welcoming and collaborative team environment with regular social events Interested? Call Georgia at ProTalent on (phone number removed) or email . Not quite hitting the mark? We d still love to talk to you about other opportunities.
An opportunity for a Head of Compliance has become available with a leading manufacturer of electro-mechanical technology based in Bradford.As the successful Head of Compliance, you will be joining an award-winning business recognised for its investment in people, company culture, and leading products which are designed and manufactured onsite in their modern facilities and sold worldwide to the construction industry.This role is responsible for ensuring the company remains compliant and audit ready in a regulated fast paced environment. You will be responsible for compliance management and risk governance , overseeing existing ISO 9001, 14001 and 45001 certifications , whilst implementing new standards. Head of Compliance / Compliance Manager - Responsibilities: Maintain and continually improve compliance frameworks for ISO 9001, 14001, and 45001, ensuring alignment with both factory-based operations and construction site activities. Lead the implementation of new standards such as ISO 22301, 27001 and 42001. Collaborate with the Head of Procurement to embed ISO 44001 and ISO 20400, ensuring supply chain governance balances compliance, sustainability, and commercial needs. Ensure compliance with ISO 45001, ISO 14001, and all UK HSE legislation, relevant to both factory and site-based environments. Lead investigations into incidents and non-conformances, implementing corrective actions and preventative improvements. Drive a proactive safety and sustainability culture across employees, contractors, and supply chain partners. Act as the company lead for certification and surveillance audits, ensuring full readiness for external assessments. Represent during client audits, pre-qualification processes, and regulatory inspections for both manufacturing and construction projects. Act as a trusted point of contact for clients on compliance and assurance matters, providing accurate information and confidence in project delivery capability. Strengthen external relationships with auditors, certification bodies, and key supply chain partners. Maintain an enterprise-wide risk register and lead regular reviews with the SLT. Ensure risks associated with both workshop operations and on-site installation activities are identified, evaluated, and effectively mitigated. Oversee GDPR and DUAA compliance, including lawful use of data, privacy protections, and ethical AI practices. Foster a culture of compliance, accountability, and continuous improvement across manufacturing and construction teams. Deliver targeted training on compliance, auditing, health & safety, data protection, and risk awareness to staff at all levels. Line manage the QESH Assistant and H&S Advisor, supporting professional development and team capability. Head of Compliance / Compliance Manager - Essential Skills & Experience required: Experience managing integrated ISO management systems in a manufacturing and/or construction environment. Lead Auditor qualification - ISO 9001 or equivalent NEBOSH General Certificate or equivalent Practical experience implementing ISO standards, ideally including ISO 27001, ISO 42001, and ISO 22301. Proven ability to lead client audits and liaise effectively with customers and external stakeholders. Knowledge of CE marking, supplier assurance, UK trade regulations, and sustainable procurement practices. Strong leadership, documentation, and audit readiness skills. Location: Bradford, West Yorkshire Salary: £60,000 P/A (Neg DOE) Working Hours: 38.25 per week, with a 45 min lunch break per day. Benefits: 25 days annual leave + Birthday off 1 day paid leave for charity work Xmas shut down Company pension scheme - 5% employer contribution Healthcare plan, rewards scheme and discounts Long Service Awards Employee Assistance Program Cycle to work scheme On-site parking On-site gym If you are a Head of Compliance or Compliance Manager looking for a rewarding opportunity with a leading, employee centric organisation, then please apply now with your latest CV or contact Steve Powell at Owen Daniels to find out more.
Sep 22, 2025
Full time
An opportunity for a Head of Compliance has become available with a leading manufacturer of electro-mechanical technology based in Bradford.As the successful Head of Compliance, you will be joining an award-winning business recognised for its investment in people, company culture, and leading products which are designed and manufactured onsite in their modern facilities and sold worldwide to the construction industry.This role is responsible for ensuring the company remains compliant and audit ready in a regulated fast paced environment. You will be responsible for compliance management and risk governance , overseeing existing ISO 9001, 14001 and 45001 certifications , whilst implementing new standards. Head of Compliance / Compliance Manager - Responsibilities: Maintain and continually improve compliance frameworks for ISO 9001, 14001, and 45001, ensuring alignment with both factory-based operations and construction site activities. Lead the implementation of new standards such as ISO 22301, 27001 and 42001. Collaborate with the Head of Procurement to embed ISO 44001 and ISO 20400, ensuring supply chain governance balances compliance, sustainability, and commercial needs. Ensure compliance with ISO 45001, ISO 14001, and all UK HSE legislation, relevant to both factory and site-based environments. Lead investigations into incidents and non-conformances, implementing corrective actions and preventative improvements. Drive a proactive safety and sustainability culture across employees, contractors, and supply chain partners. Act as the company lead for certification and surveillance audits, ensuring full readiness for external assessments. Represent during client audits, pre-qualification processes, and regulatory inspections for both manufacturing and construction projects. Act as a trusted point of contact for clients on compliance and assurance matters, providing accurate information and confidence in project delivery capability. Strengthen external relationships with auditors, certification bodies, and key supply chain partners. Maintain an enterprise-wide risk register and lead regular reviews with the SLT. Ensure risks associated with both workshop operations and on-site installation activities are identified, evaluated, and effectively mitigated. Oversee GDPR and DUAA compliance, including lawful use of data, privacy protections, and ethical AI practices. Foster a culture of compliance, accountability, and continuous improvement across manufacturing and construction teams. Deliver targeted training on compliance, auditing, health & safety, data protection, and risk awareness to staff at all levels. Line manage the QESH Assistant and H&S Advisor, supporting professional development and team capability. Head of Compliance / Compliance Manager - Essential Skills & Experience required: Experience managing integrated ISO management systems in a manufacturing and/or construction environment. Lead Auditor qualification - ISO 9001 or equivalent NEBOSH General Certificate or equivalent Practical experience implementing ISO standards, ideally including ISO 27001, ISO 42001, and ISO 22301. Proven ability to lead client audits and liaise effectively with customers and external stakeholders. Knowledge of CE marking, supplier assurance, UK trade regulations, and sustainable procurement practices. Strong leadership, documentation, and audit readiness skills. Location: Bradford, West Yorkshire Salary: £60,000 P/A (Neg DOE) Working Hours: 38.25 per week, with a 45 min lunch break per day. Benefits: 25 days annual leave + Birthday off 1 day paid leave for charity work Xmas shut down Company pension scheme - 5% employer contribution Healthcare plan, rewards scheme and discounts Long Service Awards Employee Assistance Program Cycle to work scheme On-site parking On-site gym If you are a Head of Compliance or Compliance Manager looking for a rewarding opportunity with a leading, employee centric organisation, then please apply now with your latest CV or contact Steve Powell at Owen Daniels to find out more.
