Were a fast-growing Managed Services Provider delivering connectivity, networks, Microsoft cloud, and cybersecurity solutions to UK organisations. As we scale, were looking for a Project Manager who lives our values and takes real ownership of delivery. At Backbone, how we work matters. Our values Be Fast. Stay Curious. . click apply for full job details
Apr 28, 2026
Full time
Were a fast-growing Managed Services Provider delivering connectivity, networks, Microsoft cloud, and cybersecurity solutions to UK organisations. As we scale, were looking for a Project Manager who lives our values and takes real ownership of delivery. At Backbone, how we work matters. Our values Be Fast. Stay Curious. . click apply for full job details
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Apr 27, 2026
Full time
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Apr 27, 2026
Full time
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Position: IT Operations Manager Location: Manchester Salary: 65k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Key Duties and Responsibilities IT Operations Manager: The responsibilities for the role include, but are not limited to: Strategic Planning : Define, develop and execute the overall IT strategy that aligns with the business objectives, including: Developing long-term technology roadmaps Identifying opportunities for digital improvement Aligning IT initiatives with organisational priorities Supporting future business growth through technology Infrastructure & System Management : Oversee the maintenance and enhancement of IT infrastructure, ensuring: High availability of business-critical systems Reliability and performance of platforms Scalability to support business growth Continuous improvement of core systems Team Leadership : Lead, mentor and manage the IT team, fostering: A collaborative working environment Professional development opportunities Clear accountability across the team A culture of continuous improvement Budget Management : Oversee the IT budget, ensuring: Cost-effective technology investment Control of operational expenditure Optimisation of software and service spend Service quality is maintained within budget Project Management : Manage IT projects from inception to completion, ensuring: Clear project scope and ownership Timely delivery of milestones Adherence to agreed budgets Alignment with business requirements Security & Compliance : Ensure the security of IT systems and compliance with relevant standards, e.g: GDPR, HIPAA, ISO27001, PCI-DSS Internal governance policies Commercial and Supplier Management: Manage relationships with external Technology vendors, service providers and telecoms suppliers, including: Vendor performance monitoring Support escalation management Contract and service review meetings Supplier onboarding and due diligence Identification and recommendation of new vendors and technology partners Ensuring third-party services deliver value, compliance and service quality Software Asset & License Management : Oversee software licensing across the organisation, ensuring: Accurate license allocation and reconciliation Compliance with vendor licensing agreements Optimisation of software spend Proactive renewal management Reduction of unused or duplicated subscriptions Third-Party Support Coordination : Monitor and coordinate third-party support tickets and service requests, including: Triage and prioritisation Escalation management Routing issues to appropriate internal stakeholders Ensuring timely resolution of vendor-managed incidents Maintaining accountability across support partners End User Device & Telecom Management : Oversee the procurement and lifecycle management of both laptop & mobile devices, including: Mobile phone purchasing SIM provisioning Device allocation Carrier/vendor management Cost control and usage optimisation Business Relationship Management : Act as the primary IT liaison across business departments to: Support cross-functional initiatives Coordinate technology-related actions outside direct IT ownership Improve communication between IT and business teams Ensure technology decisions align with departmental needs Drive accountability for interdepartmental technology actions Technology Innovation : Stay updated with emerging technology trends and implement innovative solutions to improve business processes, including: Evaluating new technologies that support organisational goals Recommending improvements to existing systems Promoting continuous improvement across the IT function Risk Management : Identify and mitigate IT-related risks to protect business operations and ensure continuity, including: Assessing operational and security risks Maintaining disaster recovery and business continuity plans Reducing vulnerabilities across systems and services Monitoring supplier-related service risks INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 27, 2026
Full time
Position: IT Operations Manager Location: Manchester Salary: 65k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Key Duties and Responsibilities IT Operations Manager: The responsibilities for the role include, but are not limited to: Strategic Planning : Define, develop and execute the overall IT strategy that aligns with the business objectives, including: Developing long-term technology roadmaps Identifying opportunities for digital improvement Aligning IT initiatives with organisational priorities Supporting future business growth through technology Infrastructure & System Management : Oversee the maintenance and enhancement of IT infrastructure, ensuring: High availability of business-critical systems Reliability and performance of platforms Scalability to support business growth Continuous improvement of core systems Team Leadership : Lead, mentor and manage the IT team, fostering: A collaborative working environment Professional development opportunities Clear accountability across the team A culture of continuous improvement Budget Management : Oversee the IT budget, ensuring: Cost-effective technology investment Control of operational expenditure Optimisation of software and service spend Service quality is maintained within budget Project Management : Manage IT projects from inception to completion, ensuring: Clear project scope and ownership Timely delivery of milestones Adherence to agreed budgets Alignment with business requirements Security & Compliance : Ensure the security of IT systems and compliance with relevant standards, e.g: GDPR, HIPAA, ISO27001, PCI-DSS Internal governance policies Commercial and Supplier Management: Manage relationships with external Technology vendors, service providers and telecoms suppliers, including: Vendor performance monitoring Support escalation management Contract and service review meetings Supplier onboarding and due diligence Identification and recommendation of new vendors and technology partners Ensuring third-party services deliver value, compliance and service quality Software Asset & License Management : Oversee software licensing across the organisation, ensuring: Accurate license allocation and reconciliation Compliance with vendor licensing agreements Optimisation of software spend Proactive renewal management Reduction of unused or duplicated subscriptions Third-Party Support Coordination : Monitor and coordinate third-party support tickets and service requests, including: Triage and prioritisation Escalation management Routing issues to appropriate internal stakeholders Ensuring timely resolution of vendor-managed incidents Maintaining accountability across support partners End User Device & Telecom Management : Oversee the procurement and lifecycle management of both laptop & mobile devices, including: Mobile phone purchasing SIM provisioning Device allocation Carrier/vendor management Cost control and usage optimisation Business Relationship Management : Act as the primary IT liaison across business departments to: Support cross-functional initiatives Coordinate technology-related actions outside direct IT ownership Improve communication between IT and business teams Ensure technology decisions align with departmental needs Drive accountability for interdepartmental technology actions Technology Innovation : Stay updated with emerging technology trends and implement innovative solutions to improve business processes, including: Evaluating new technologies that support organisational goals Recommending improvements to existing systems Promoting continuous improvement across the IT function Risk Management : Identify and mitigate IT-related risks to protect business operations and ensure continuity, including: Assessing operational and security risks Maintaining disaster recovery and business continuity plans Reducing vulnerabilities across systems and services Monitoring supplier-related service risks INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Apr 27, 2026
Full time
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary We are seeking a proactive and experienced Facilities Manager to lead the day-to-day operations of CDW's UK Distribution Centre and office facilities. This role is pivotal in ensuring operational excellence, driving continuous improvement, and supporting our sustainability and growth objectives. What you will do Smooth Operations: All sites run efficiently, with facilities services well-managed and minimal disruption. Compliance & Safety: Health & Safety and Fire Safety standards are fully met and safe practices are embedded. Supplier Management: Supplier relationships and contracts are effectively managed, ensuring high service quality. Financial Control: Budgets are well-managed and KPIs consistently achieved. Sustainability: Energy-saving and waste-reduction initiatives are delivered. Stakeholder Collaboration: Strong teamwork and clear communication across all departments. Visible Leadership: Regular site presence and proactive issue resolution. Continuous Improvement: Proactive, detail-focused, and committed to ongoing development and excellence. Maintain primary relationships with key suppliers Oversee all facilities operations at the Distribution Centre and offices, including cleaning, waste management, vending, utilities, security, and parking. Develop and manage sustainable maintenance and service plans through strong supplier relationships. Ensure compliance with Health & Safety and Fire Safety regulations across all sites. Manage leases, service charges, insurance, utilities, and contractor relationships. Coordinate refurbishments, layout changes, and office moves with minimal disruption. Support the sites operations with a focus on layout optimisation, preventative maintenance, and integration with semi-automated systems. Collaborate with internal teams (legal, finance, procurement, project leads) on supplier sourcing and contract management. Track service performance, control budgets, and ensure alignment with KPIs and business priorities. Contribute to environmental initiatives by identifying and implementing energy-saving and waste-reduction opportunities. Maintain a visible presence across sites and conduct regular site evaluations. Assist in managing CDW's UK and international real estate portfolio, identifying opportunities for improvement. Coordinate space planning and ensure efficient use of facilities. Support office security and promote safe working practices. Lead the development and implementation of supplier contract management processes and performance metrics. Participate in supplier evaluation, selection, and contract negotiations. Provide input on sourcing decisions and alternative supplier options. Collaborate with the Head of Facilities to ensure a robust and effective facilities strategy. Travel up to 50% of the time to support site operations and project delivery. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization What we expect of you Required experience Experience in a similar role Proven experience in facilities or distribution centre management. Background in supplier and contract management. Solid understanding of warehouse operations, automation, and layout efficiency. Knowledge of facilities maintenance, planning, and compliance. Experience managing budgets and service performance. Familiarity with project management methodologies and process improvement. Strong analytical, reporting, and organisational skills. Willingness to train as a First Aider and Fire Warden (training provided). Preferred skills, experience, and qualities needed (optional) Professional, honest, and hardworking. Self-motivated and proactive with a keen eye for detail. Excellent communication and interpersonal skills. Able to build relationships across all levels and adapt communication style accordingly. Capable of multi-tasking and managing time effectively in a fast-paced environment. Passionate about driving positive change and operational efficiency. Committed to continuous development and improvement. Approachable and receptive to feedback. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Apr 26, 2026
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary We are seeking a proactive and experienced Facilities Manager to lead the day-to-day operations of CDW's UK Distribution Centre and office facilities. This role is pivotal in ensuring operational excellence, driving continuous improvement, and supporting our sustainability and growth objectives. What you will do Smooth Operations: All sites run efficiently, with facilities services well-managed and minimal disruption. Compliance & Safety: Health & Safety and Fire Safety standards are fully met and safe practices are embedded. Supplier Management: Supplier relationships and contracts are effectively managed, ensuring high service quality. Financial Control: Budgets are well-managed and KPIs consistently achieved. Sustainability: Energy-saving and waste-reduction initiatives are delivered. Stakeholder Collaboration: Strong teamwork and clear communication across all departments. Visible Leadership: Regular site presence and proactive issue resolution. Continuous Improvement: Proactive, detail-focused, and committed to ongoing development and excellence. Maintain primary relationships with key suppliers Oversee all facilities operations at the Distribution Centre and offices, including cleaning, waste management, vending, utilities, security, and parking. Develop and manage sustainable maintenance and service plans through strong supplier relationships. Ensure compliance with Health & Safety and Fire Safety regulations across all sites. Manage leases, service charges, insurance, utilities, and contractor relationships. Coordinate refurbishments, layout changes, and office moves with minimal disruption. Support the sites operations with a focus on layout optimisation, preventative maintenance, and integration with semi-automated systems. Collaborate with internal teams (legal, finance, procurement, project leads) on supplier sourcing and contract management. Track service performance, control budgets, and ensure alignment with KPIs and business priorities. Contribute to environmental initiatives by identifying and implementing energy-saving and waste-reduction opportunities. Maintain a visible presence across sites and conduct regular site evaluations. Assist in managing CDW's UK and international real estate portfolio, identifying opportunities for improvement. Coordinate space planning and ensure efficient use of facilities. Support office security and promote safe working practices. Lead the development and implementation of supplier contract management processes and performance metrics. Participate in supplier evaluation, selection, and contract negotiations. Provide input on sourcing decisions and alternative supplier options. Collaborate with the Head of Facilities to ensure a robust and effective facilities strategy. Travel up to 50% of the time to support site operations and project delivery. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization What we expect of you Required experience Experience in a similar role Proven experience in facilities or distribution centre management. Background in supplier and contract management. Solid understanding of warehouse operations, automation, and layout efficiency. Knowledge of facilities maintenance, planning, and compliance. Experience managing budgets and service performance. Familiarity with project management methodologies and process improvement. Strong analytical, reporting, and organisational skills. Willingness to train as a First Aider and Fire Warden (training provided). Preferred skills, experience, and qualities needed (optional) Professional, honest, and hardworking. Self-motivated and proactive with a keen eye for detail. Excellent communication and interpersonal skills. Able to build relationships across all levels and adapt communication style accordingly. Capable of multi-tasking and managing time effectively in a fast-paced environment. Passionate about driving positive change and operational efficiency. Committed to continuous development and improvement. Approachable and receptive to feedback. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
The Role You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business. Role Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Meeting and presenting to customers regularly Escalating customer issues through the wider company Attending network events Spotting development opportunities with your customers Providing exceptional customer service Spotting development opportunities with customers to cross-sell other established services Strategising the long-term growth of your customer accounts Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings Contributing to inter-departmental projects that contribute to wider company objectives Adhering to company policies Maintaining accurate records using company systems such as Microsoft Dynamics Understanding and adopting company values Being responsible for your own and other people s Health & Safety at work Skills, Knowledge & Experience Managing existing and potential customer relationships Creating and managing opportunities Ensuring the continued year on year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Regularly meeting and presenting to customers Escalating customer issues through the wider company Attending networking events Knowledge of Microsoft Dynamics or similar CRM systems Time management and organisation Analytical and problem-solving skills About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team for each other and for our customers. How to become an Acoran If you would like to be considered for this position and want to be part of a growing & innovative company Click " apply" now. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
Apr 24, 2026
Full time
The Role You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business. Role Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Meeting and presenting to customers regularly Escalating customer issues through the wider company Attending network events Spotting development opportunities with your customers Providing exceptional customer service Spotting development opportunities with customers to cross-sell other established services Strategising the long-term growth of your customer accounts Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings Contributing to inter-departmental projects that contribute to wider company objectives Adhering to company policies Maintaining accurate records using company systems such as Microsoft Dynamics Understanding and adopting company values Being responsible for your own and other people s Health & Safety at work Skills, Knowledge & Experience Managing existing and potential customer relationships Creating and managing opportunities Ensuring the continued year on year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Regularly meeting and presenting to customers Escalating customer issues through the wider company Attending networking events Knowledge of Microsoft Dynamics or similar CRM systems Time management and organisation Analytical and problem-solving skills About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team for each other and for our customers. How to become an Acoran If you would like to be considered for this position and want to be part of a growing & innovative company Click " apply" now. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)
Apr 24, 2026
Full time
Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)
Jones Lang LaSalle Incorporated
Bristol, Gloucestershire
Senior Project Manager - Civils page is loaded Senior Project Manager - Civilsremote type: On-sitelocations: Bristol, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ500467 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Purpose: Responsible for the safe execution of a portfolio of concurrent civil engineering projects for the Rolls-Royce site in Filton, Bristol. As part of the role you will ensure that the projects are delivered to meet JLL & Rolls-Royce's standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls-Royce standards. You must be qualified in a related construction or civil engineering discipline. What you will be doing You will have responsibility for the execution of civils projects with potential values between £50k to £15m, across the Rolls-Royce site in Filton, Bristol. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls-Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls-Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Senior Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience of working in a live manufacturing environment (essential) Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience of multiple stakeholder experience (essential) Ability to translate client needs into detailed plans (essential) Detailed understanding of the RIBA design stages (essential) Experience of working in a live manufacturing environment (essential) Demonstrable experience of managing Mechanical and/or Electrical Designs and Installations (essential) Demonstrable pre-construction experience (essential) Ability to communicate the plan of work daily & weekly to multiple stakeholders (essential) Able to read/interpret Arch/Struct/MEP drawings (essential) Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers' business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (highly desirable). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience 26 days holiday plus bank holidays Car allowance Life assurance Company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Please note : You will be required to have a DBS check as part of your role at JLL. About JLL Project Services is a wholly owned subsidiary of JLL, global real estate services firm that provides comprehensive, integrated property related expertise, including management, transaction and advisory services, to investors and occupiers locally, regionally and globally.Project Services delivers design & build solutions using a network of partner trade package subcontractors and suppliers. Through strong growth and outstanding regional client service, the Project Services business has become JLL UK & I leaders of design & build services provider.At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Location: On-site -Bristol, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information
Apr 23, 2026
Full time
Senior Project Manager - Civils page is loaded Senior Project Manager - Civilsremote type: On-sitelocations: Bristol, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ500467 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Purpose: Responsible for the safe execution of a portfolio of concurrent civil engineering projects for the Rolls-Royce site in Filton, Bristol. As part of the role you will ensure that the projects are delivered to meet JLL & Rolls-Royce's standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls-Royce standards. You must be qualified in a related construction or civil engineering discipline. What you will be doing You will have responsibility for the execution of civils projects with potential values between £50k to £15m, across the Rolls-Royce site in Filton, Bristol. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls-Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls-Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Senior Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience of working in a live manufacturing environment (essential) Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience of multiple stakeholder experience (essential) Ability to translate client needs into detailed plans (essential) Detailed understanding of the RIBA design stages (essential) Experience of working in a live manufacturing environment (essential) Demonstrable experience of managing Mechanical and/or Electrical Designs and Installations (essential) Demonstrable pre-construction experience (essential) Ability to communicate the plan of work daily & weekly to multiple stakeholders (essential) Able to read/interpret Arch/Struct/MEP drawings (essential) Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers' business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (highly desirable). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience 26 days holiday plus bank holidays Car allowance Life assurance Company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Please note : You will be required to have a DBS check as part of your role at JLL. About JLL Project Services is a wholly owned subsidiary of JLL, global real estate services firm that provides comprehensive, integrated property related expertise, including management, transaction and advisory services, to investors and occupiers locally, regionally and globally.Project Services delivers design & build solutions using a network of partner trade package subcontractors and suppliers. Through strong growth and outstanding regional client service, the Project Services business has become JLL UK & I leaders of design & build services provider.At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Location: On-site -Bristol, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information
Senior Cyber Security Splunk SME Full Time Permanent Fully onsite - Moorgate, London EC2Y 80-92K basic + benefits (5% pension, 25 days hols, life insurance, medical cover) Are you an experienced Splunk SME looking for a new challenge? Do you have a strong background in Splunk, IAM and SOAR with a high-level understanding of wider Splunk ecosystem, along with Incident Management, Python and Powershell skills? Here at ARM, we are recruiting for a full time permanent Splunk SME for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. They're a rapidly growing, people-first technology organisation and part of a $1B global service provider delivering end-to-end IT Outsourcing (ITO) and Cyber Defence services to clients across the UK and beyond. Within their Security Practice, they provide a range of services including Managed Detection and Response (MDR), Vulnerability Management, Penetration Testing, Incident Response, and consultancy led Security Advisory services. You'll be joining a team that values learning, celebrates innovation, and supports your career journey every step of the way. The Opportunity: We are looking for a skilled Splunk Specialist to deliver end-to-end Splunk engagements, helping clients build and enhance their security monitoring capabilities. You will lead the full project lifecycle, from requirements gathering and stakeholder engagement through to data onboarding, alert development, and dashboard creation, ensuring solutions are aligned to both business and security objectives. You will bring strong hands-on experience with Splunk Enterprise Security and a proven track record in delivering cybersecurity projects. This includes designing and implementing detection use cases, tuning alerts, and developing dashboards that provide clear, actionable insights for security operations teams. Experience with SOAR and UEBA technologies is advantageous but not essential. This role suits someone who enjoys working in a client-facing environment, solving complex challenges, and contributing to the ongoing evolution of modern Security Operations Centres. What You'll Be Doing: Design, build, and continuously enhance detection capabilities within Splunk across Linux and Windows environments, including log onboarding, normalisation, and enrichment Develop and maintain high-quality detection content such as correlation searches and risk-based alerting within Splunk Enterprise Security Write and optimise complex queries to support threat detection, proactive threat hunting, and anomaly identification Map detection logic to adversary behaviours using the MITRE ATT&CK Framework, ensuring effective coverage of tactics, techniques, and procedures Work with the wider Splunk ecosystem, including tools like TrackMe, and contribute to automation and orchestration initiatives (including exposure to SOAR where applicable) Leverage scripting languages such as Python and PowerShell to automate detection logic, enrich data, and integrate with security workflows Provide mentorship and technical guidance to junior engineers, particularly on Splunk backend activities such as data ingestion, parsing, indexing, and troubleshooting Collaborate closely with SOC analysts, incident responders, and global engineering teams to improve detection and response capabilities Apply strong analytical and problem-solving skills to translate threat intelligence into actionable detection use cases and continuously improve security operations What We're Looking For: Essential: Experience working on multiple projects with broad scope, ambiguity, and a high degree of difficulty Demonstrable proficiency across a wide range of IT and cybersecurity technologies Strong knowledge of key cybersecurity domains, including Identity and Access Management and Incident Management High-level analytical ability to solve unusual and complex problems Ability to maintain up-to-date working knowledge of cybersecurity principles and best practices Experience in senior stakeholder management and providing clear, relevant management reporting, professional communication - written and verbal. Eligibility to work in the UK. Desirable: Experience in technology projects such as cyber infrastructure implementation or replacement initiatives Understanding of global program structures, launch plans, timing, and ownership Ability to coach and mentor team members through knowledge transfer and constructive feedback Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 21, 2026
Full time
Senior Cyber Security Splunk SME Full Time Permanent Fully onsite - Moorgate, London EC2Y 80-92K basic + benefits (5% pension, 25 days hols, life insurance, medical cover) Are you an experienced Splunk SME looking for a new challenge? Do you have a strong background in Splunk, IAM and SOAR with a high-level understanding of wider Splunk ecosystem, along with Incident Management, Python and Powershell skills? Here at ARM, we are recruiting for a full time permanent Splunk SME for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. They're a rapidly growing, people-first technology organisation and part of a $1B global service provider delivering end-to-end IT Outsourcing (ITO) and Cyber Defence services to clients across the UK and beyond. Within their Security Practice, they provide a range of services including Managed Detection and Response (MDR), Vulnerability Management, Penetration Testing, Incident Response, and consultancy led Security Advisory services. You'll be joining a team that values learning, celebrates innovation, and supports your career journey every step of the way. The Opportunity: We are looking for a skilled Splunk Specialist to deliver end-to-end Splunk engagements, helping clients build and enhance their security monitoring capabilities. You will lead the full project lifecycle, from requirements gathering and stakeholder engagement through to data onboarding, alert development, and dashboard creation, ensuring solutions are aligned to both business and security objectives. You will bring strong hands-on experience with Splunk Enterprise Security and a proven track record in delivering cybersecurity projects. This includes designing and implementing detection use cases, tuning alerts, and developing dashboards that provide clear, actionable insights for security operations teams. Experience with SOAR and UEBA technologies is advantageous but not essential. This role suits someone who enjoys working in a client-facing environment, solving complex challenges, and contributing to the ongoing evolution of modern Security Operations Centres. What You'll Be Doing: Design, build, and continuously enhance detection capabilities within Splunk across Linux and Windows environments, including log onboarding, normalisation, and enrichment Develop and maintain high-quality detection content such as correlation searches and risk-based alerting within Splunk Enterprise Security Write and optimise complex queries to support threat detection, proactive threat hunting, and anomaly identification Map detection logic to adversary behaviours using the MITRE ATT&CK Framework, ensuring effective coverage of tactics, techniques, and procedures Work with the wider Splunk ecosystem, including tools like TrackMe, and contribute to automation and orchestration initiatives (including exposure to SOAR where applicable) Leverage scripting languages such as Python and PowerShell to automate detection logic, enrich data, and integrate with security workflows Provide mentorship and technical guidance to junior engineers, particularly on Splunk backend activities such as data ingestion, parsing, indexing, and troubleshooting Collaborate closely with SOC analysts, incident responders, and global engineering teams to improve detection and response capabilities Apply strong analytical and problem-solving skills to translate threat intelligence into actionable detection use cases and continuously improve security operations What We're Looking For: Essential: Experience working on multiple projects with broad scope, ambiguity, and a high degree of difficulty Demonstrable proficiency across a wide range of IT and cybersecurity technologies Strong knowledge of key cybersecurity domains, including Identity and Access Management and Incident Management High-level analytical ability to solve unusual and complex problems Ability to maintain up-to-date working knowledge of cybersecurity principles and best practices Experience in senior stakeholder management and providing clear, relevant management reporting, professional communication - written and verbal. Eligibility to work in the UK. Desirable: Experience in technology projects such as cyber infrastructure implementation or replacement initiatives Understanding of global program structures, launch plans, timing, and ownership Ability to coach and mentor team members through knowledge transfer and constructive feedback Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme The role Carlisle Support Services is looking for a HR Advisor, you will be the "go to" person working in collaboration with Managers and key stakeholders to help build organisation and people capability. You will have an excellent understanding of HR processes, and a very good understanding of the challenges people face, especially while working in challenging environments. To maintain and enhance Carlisle Support Service reputation and ensure costs are well managed, and effective processes and data protection best practice is followed, whilst always maintaining high corporate standards. Your core role will include but not be limited to the following activities: • Works in collaboration with the HR team to provide effective and efficient day to day HR service • Provides generalist HR advice and works with teams and people managers to support the business • Supports the HRBP mobilisations, demobilisations and HR Interventions • Works with the Head of HR & HRBP to execute the people plan across the business and within agreed timescales • Alongside our Employee Relations Partner, support Operations Managers with complex employee relations cases, ensuring they are resolved efficiently and in line with best practice. This includes cases involving disciplinary's, grievances, absenteeism and change management • Working alongside the HRBP, support with TUPE mobilisations and demobilisations across the business escalating to HRBP any complex issues • Support the HR Coordinator with any SAR requests including collation of documents and redaction ensuring the requests are completed within the relevant time frame • Work in partnership with external employee relations provider to manage and resolve employee relations issues ensuring cases are dealt within a timely manner and in line with relevant employment law as well as maintaining accurate records of HR cases • Create and deliver internal HR training to ensure we are consistently upskilling our line managers • Create new policies and guidance documents in line with employment law changes as well as current HR and organisational trends • Support and lead in areas of HR related projects derived from the overarching people strategy in areas including employee engagement, equality, diversity and inclusion and wellbeing The ideal candidate • Associate CIPD or human resources qualification up to level 5 • Experience in complex ER cases • Excellent organisational skills, able to set own priorities and reschedule work in a changing environment and with multiple demands and competing priorities. • Pro-active and enthusiastic with a can-do attitude to problem-solving and ad-hoc projects alongside normal day-to-day workloads. • Commercially astute, articulate, technically strong, with the ability to operate at both strategic and operational levels • Ability to remain calm under pressure and meet deadlines. • Ability to adopt a proactive and responsive approach to queries and escalation • Superb communication and influencing skills with the ability to build and maintain strong relationships with key stakeholders and customers • Knowledge and experience of implementing best practice HR solutions to drive a high-performance culture Experience of coaching and influencing managers Excellent technical HR Knowledge. Clean driving licence Desirable: • Worked within a service delivery business, with a variety of contract management • Experience of working within a unionised environment • Experience of change management including TUPE Once trained up this will be Hybrid working 3 days in the office. Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
Oct 07, 2025
Full time
The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme The role Carlisle Support Services is looking for a HR Advisor, you will be the "go to" person working in collaboration with Managers and key stakeholders to help build organisation and people capability. You will have an excellent understanding of HR processes, and a very good understanding of the challenges people face, especially while working in challenging environments. To maintain and enhance Carlisle Support Service reputation and ensure costs are well managed, and effective processes and data protection best practice is followed, whilst always maintaining high corporate standards. Your core role will include but not be limited to the following activities: • Works in collaboration with the HR team to provide effective and efficient day to day HR service • Provides generalist HR advice and works with teams and people managers to support the business • Supports the HRBP mobilisations, demobilisations and HR Interventions • Works with the Head of HR & HRBP to execute the people plan across the business and within agreed timescales • Alongside our Employee Relations Partner, support Operations Managers with complex employee relations cases, ensuring they are resolved efficiently and in line with best practice. This includes cases involving disciplinary's, grievances, absenteeism and change management • Working alongside the HRBP, support with TUPE mobilisations and demobilisations across the business escalating to HRBP any complex issues • Support the HR Coordinator with any SAR requests including collation of documents and redaction ensuring the requests are completed within the relevant time frame • Work in partnership with external employee relations provider to manage and resolve employee relations issues ensuring cases are dealt within a timely manner and in line with relevant employment law as well as maintaining accurate records of HR cases • Create and deliver internal HR training to ensure we are consistently upskilling our line managers • Create new policies and guidance documents in line with employment law changes as well as current HR and organisational trends • Support and lead in areas of HR related projects derived from the overarching people strategy in areas including employee engagement, equality, diversity and inclusion and wellbeing The ideal candidate • Associate CIPD or human resources qualification up to level 5 • Experience in complex ER cases • Excellent organisational skills, able to set own priorities and reschedule work in a changing environment and with multiple demands and competing priorities. • Pro-active and enthusiastic with a can-do attitude to problem-solving and ad-hoc projects alongside normal day-to-day workloads. • Commercially astute, articulate, technically strong, with the ability to operate at both strategic and operational levels • Ability to remain calm under pressure and meet deadlines. • Ability to adopt a proactive and responsive approach to queries and escalation • Superb communication and influencing skills with the ability to build and maintain strong relationships with key stakeholders and customers • Knowledge and experience of implementing best practice HR solutions to drive a high-performance culture Experience of coaching and influencing managers Excellent technical HR Knowledge. Clean driving licence Desirable: • Worked within a service delivery business, with a variety of contract management • Experience of working within a unionised environment • Experience of change management including TUPE Once trained up this will be Hybrid working 3 days in the office. Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
Location: London Hybrid (Remote with occasional onsite) Salary: Competitive + Benefits Permanent: 2-Year Apprenticeship, Full-time Key Essential Skills: Strong motivation and enthusiasm for a long-term career in IT. Interest in Identity & Access Management and information security principles (training will be provided). Basic understanding of Microsoft Office tools and general IT familiarity. Excellent communication skills, with the ability to work as part of a team. Proactive, organised, and eager to learn technical concepts quickly. Training & Career Development Comprehensive 2-year apprenticeship programme with structured milestones. Full technical training in IAM, including Microsoft Entra/Active Directory, role-based access control (RBAC), and audit processes Mentorship from experienced IAM professionals. Opportunities to gain industry-recognised certifications (eg, ITIL, IAM-specific qualifications). A clear Pathway to becoming an Identity & Access Manager within Thebes Technology. Overview: Thebes Technology is offering an exciting 2-year apprenticeship programme for an ambitious and motivated Junior IT Business Administrator. This role is designed for individuals who may not yet have the technical skills but are eager to build a long-term career in Identity and Access Management (IAM). Full training, mentoring, and hands-on experience will be provided to help you develop into a skilled Identity & Access Manager. Role & Responsibilities: Support IT administration tasks, including user account creation, access permissions, and system documentation. Assist with Joiner-Mover-Leaver (JML) processes, access requests, and approvals. Contribute to maintaining and refining IT and IAM standards and workflows. Collaborate with senior IAM professionals and cross-functional teams to learn and support best practices. Help prepare and maintain audit trails and compliance documentation. Monitor service requests, escalating issues to senior team members when needed. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organisation into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Oct 03, 2025
Full time
Location: London Hybrid (Remote with occasional onsite) Salary: Competitive + Benefits Permanent: 2-Year Apprenticeship, Full-time Key Essential Skills: Strong motivation and enthusiasm for a long-term career in IT. Interest in Identity & Access Management and information security principles (training will be provided). Basic understanding of Microsoft Office tools and general IT familiarity. Excellent communication skills, with the ability to work as part of a team. Proactive, organised, and eager to learn technical concepts quickly. Training & Career Development Comprehensive 2-year apprenticeship programme with structured milestones. Full technical training in IAM, including Microsoft Entra/Active Directory, role-based access control (RBAC), and audit processes Mentorship from experienced IAM professionals. Opportunities to gain industry-recognised certifications (eg, ITIL, IAM-specific qualifications). A clear Pathway to becoming an Identity & Access Manager within Thebes Technology. Overview: Thebes Technology is offering an exciting 2-year apprenticeship programme for an ambitious and motivated Junior IT Business Administrator. This role is designed for individuals who may not yet have the technical skills but are eager to build a long-term career in Identity and Access Management (IAM). Full training, mentoring, and hands-on experience will be provided to help you develop into a skilled Identity & Access Manager. Role & Responsibilities: Support IT administration tasks, including user account creation, access permissions, and system documentation. Assist with Joiner-Mover-Leaver (JML) processes, access requests, and approvals. Contribute to maintaining and refining IT and IAM standards and workflows. Collaborate with senior IAM professionals and cross-functional teams to learn and support best practices. Help prepare and maintain audit trails and compliance documentation. Monitor service requests, escalating issues to senior team members when needed. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organisation into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Location: London Hybrid (Remote with occasional onsite) Salary: Competitive + Benefits Permanent: 2-Year Apprenticeship, Full-time Key Essential Skills: Strong motivation and enthusiasm for a long-term career in IT. Interest in Identity & Access Management and information security principles (training will be provided). Basic understanding of Microsoft Office tools and general IT familiarity. Excellent communication skills, with the ability to work as part of a team. Proactive, organised, and eager to learn technical concepts quickly. Training & Career Development Comprehensive 2-year apprenticeship programme with structured milestones. Full technical training in IAM, including Microsoft Entra/Active Directory, role-based access control (RBAC), and audit processes Mentorship from experienced IAM professionals. Opportunities to gain industry-recognised certifications (eg, ITIL, IAM-specific qualifications). A clear Pathway to becoming an Identity & Access Manager within Thebes Technology. Overview: Thebes Technology is offering an exciting 2-year apprenticeship programme for an ambitious and motivated Junior IT Business Administrator. This role is designed for individuals who may not yet have the technical skills but are eager to build a long-term career in Identity and Access Management (IAM). Full training, mentoring, and hands-on experience will be provided to help you develop into a skilled Identity & Access Manager. Role & Responsibilities: Support IT administration tasks, including user account creation, access permissions, and system documentation. Assist with Joiner-Mover-Leaver (JML) processes, access requests, and approvals. Contribute to maintaining and refining IT and IAM standards and workflows. Collaborate with senior IAM professionals and cross-functional teams to learn and support best practices. Help prepare and maintain audit trails and compliance documentation. Monitor service requests, escalating issues to senior team members when needed. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organisation into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Sep 26, 2025
Full time
Location: London Hybrid (Remote with occasional onsite) Salary: Competitive + Benefits Permanent: 2-Year Apprenticeship, Full-time Key Essential Skills: Strong motivation and enthusiasm for a long-term career in IT. Interest in Identity & Access Management and information security principles (training will be provided). Basic understanding of Microsoft Office tools and general IT familiarity. Excellent communication skills, with the ability to work as part of a team. Proactive, organised, and eager to learn technical concepts quickly. Training & Career Development Comprehensive 2-year apprenticeship programme with structured milestones. Full technical training in IAM, including Microsoft Entra/Active Directory, role-based access control (RBAC), and audit processes Mentorship from experienced IAM professionals. Opportunities to gain industry-recognised certifications (eg, ITIL, IAM-specific qualifications). A clear Pathway to becoming an Identity & Access Manager within Thebes Technology. Overview: Thebes Technology is offering an exciting 2-year apprenticeship programme for an ambitious and motivated Junior IT Business Administrator. This role is designed for individuals who may not yet have the technical skills but are eager to build a long-term career in Identity and Access Management (IAM). Full training, mentoring, and hands-on experience will be provided to help you develop into a skilled Identity & Access Manager. Role & Responsibilities: Support IT administration tasks, including user account creation, access permissions, and system documentation. Assist with Joiner-Mover-Leaver (JML) processes, access requests, and approvals. Contribute to maintaining and refining IT and IAM standards and workflows. Collaborate with senior IAM professionals and cross-functional teams to learn and support best practices. Help prepare and maintain audit trails and compliance documentation. Monitor service requests, escalating issues to senior team members when needed. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organisation into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Mechanical Engineering Level 6 Degree Apprenticeship 2026 Salary: £18,750 plus a £3000 joining bonus Location: Stevenage Learning provider Location: University of Hertfordshire Security clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. CLOSING DATE FOR THIS ROLE IS MIDNIGHT ON 23RD JANUARY 2026 (SUBJECT TO APPLICATION VOLUMES) What we can offer you: Fully funded qualification starting September 2026 Paid travel expenses to and from your place of study Annual pay reviews 25 days annual leave (plus holiday purchase) and up to 15 days flexi leave Study leave during exam periods The opportunity There are three streams within the Mechanical Degree Apprenticeship that you may join. During the recruitment process we will assess which role you are best suited for. Customer Support Services Customer Support & Services (CSS) has overall responsibility for the definition, development and delivery of support and service packages for all MBDA products, with the aim of continually being able to meet the most demanding of our customers' requirements. This includes: Developing and implementing affordable and innovative support solutions covering the entire range of prime equipment as well as the support equipment, training, documentation, test benches and simulators required. This is under the control of the ILS Manager who is supported by a range of skills including supportability analysts, logistics modellers, technical authors and trainers. Maintaining through life the product support policy for the MBDA product portfolio, up to and including disposal/de-militarisation. Providing all required support services to our Customers for our in-service products, including ensuring that availability levels are maintained, technical assistance is provided as required, and modifications and mid-life updates are managed and implemented. This is under the control of the Product Support Manager, who is supported by a range of skills including Field Service Engineers, trainers, fleet planners, asset managers and support engineers. On this apprenticeship you'll complete rotational placements in Supportability Engineering In-Service Teams Support Services Mechanical / Electronic Engineering Human Factors Training and Field Support Engineering Technical Publications Environmental Engineering Environmental Engineering & Facilities (EE&F) provide MBDA with the ability to simulate real world mechanical and climatic environments (through vibration, shock, temperature, etc.). Our Environmental Engineers provide expertise throughout the product lifecycle and generate evidence to demonstrate that our products are safe, suitable for service and meet our customer's expectations. Environmental Engineering Apprentices work with our experienced professionals and world leading technical specialists in their field, to test our products and ensure that they can withstand the environments for where they will be used. MBDA exports products across the globe and the role of this team is pivotal to ensure that our systems can withstand these conditions and operate as needed, without fault or delay. Witness, control and apply extreme climatic and mechanical environments, from simulating the extreme cold of artic conditions to the incredible temperatures induced by supersonic flight. From combined complex low pressure, high humidity and low temperature environments to multiple system 3D vibration simulation. You'll see all aspects of Engineering from a mechanical perspective. Starting on more basic tasks, as you increase in confidence and your studies progress you'll get involved in more projects in an increasingly autonomous environment - but always with the support and guidance from world leading technical specialists in that area. Placements within Environmental Engineering include: Mechanical and Climatic Test Structural test Facility maintenance Trials & Data Analysis Mechanical & Climatic Project Through your placements you'll benefit from the breadth and depth of a diverse function - from Theory and Design, to Analysis and Application - you'll get to experience some incredibly niche areas! All whilst working in our bespoke facilities. You'll be taking your learning at University and applying it directly to your work. This is a truly outstanding chance to be hands on with advanced and sophisticated test hardware and equipment. Mechanical Engineering You'll gain vast experience of a product lifecycle which will provide the foundations on which to build the expertise required to design, make, and test the next generation of missile system hardware. This will cover a variety of Mechanical Engineering, including computer aided concept design, simulation and modelling to hands on testing, manufacture and assembly. The apprenticeship is designed to educate and develop engineering foundations from which to grow practical and academic skills. As experience increases following training on engineering principles and some basic project work, apprentices can expect to tackle more complex projects in an increasingly autonomous environment. Typical placements in this stream can include: Mechanical Design Mechanical Future Concepts Actuation Systems Mechanical Analysis Materials and Processes Environmental Engineering As a Mechanical Engineering apprentice you can expect to gauge an understanding of material properties and how to utilise their unique characteristics in Engineering design they will also learn how to use industry standard design tools such as Creo Parametric as well as simulation and modelling packages: Altair, HyperMesh, and Ansys. This role would suit someone with a curiosity in hands on Engineering coupled with a creative and innovative approach to problem solving and well-grounded understanding in mathematics and applied sciences. The apprenticeship provides exciting opportunities to work with state of the art technologies and will lead to personal and professional pro
Sep 23, 2025
Full time
Mechanical Engineering Level 6 Degree Apprenticeship 2026 Salary: £18,750 plus a £3000 joining bonus Location: Stevenage Learning provider Location: University of Hertfordshire Security clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. CLOSING DATE FOR THIS ROLE IS MIDNIGHT ON 23RD JANUARY 2026 (SUBJECT TO APPLICATION VOLUMES) What we can offer you: Fully funded qualification starting September 2026 Paid travel expenses to and from your place of study Annual pay reviews 25 days annual leave (plus holiday purchase) and up to 15 days flexi leave Study leave during exam periods The opportunity There are three streams within the Mechanical Degree Apprenticeship that you may join. During the recruitment process we will assess which role you are best suited for. Customer Support Services Customer Support & Services (CSS) has overall responsibility for the definition, development and delivery of support and service packages for all MBDA products, with the aim of continually being able to meet the most demanding of our customers' requirements. This includes: Developing and implementing affordable and innovative support solutions covering the entire range of prime equipment as well as the support equipment, training, documentation, test benches and simulators required. This is under the control of the ILS Manager who is supported by a range of skills including supportability analysts, logistics modellers, technical authors and trainers. Maintaining through life the product support policy for the MBDA product portfolio, up to and including disposal/de-militarisation. Providing all required support services to our Customers for our in-service products, including ensuring that availability levels are maintained, technical assistance is provided as required, and modifications and mid-life updates are managed and implemented. This is under the control of the Product Support Manager, who is supported by a range of skills including Field Service Engineers, trainers, fleet planners, asset managers and support engineers. On this apprenticeship you'll complete rotational placements in Supportability Engineering In-Service Teams Support Services Mechanical / Electronic Engineering Human Factors Training and Field Support Engineering Technical Publications Environmental Engineering Environmental Engineering & Facilities (EE&F) provide MBDA with the ability to simulate real world mechanical and climatic environments (through vibration, shock, temperature, etc.). Our Environmental Engineers provide expertise throughout the product lifecycle and generate evidence to demonstrate that our products are safe, suitable for service and meet our customer's expectations. Environmental Engineering Apprentices work with our experienced professionals and world leading technical specialists in their field, to test our products and ensure that they can withstand the environments for where they will be used. MBDA exports products across the globe and the role of this team is pivotal to ensure that our systems can withstand these conditions and operate as needed, without fault or delay. Witness, control and apply extreme climatic and mechanical environments, from simulating the extreme cold of artic conditions to the incredible temperatures induced by supersonic flight. From combined complex low pressure, high humidity and low temperature environments to multiple system 3D vibration simulation. You'll see all aspects of Engineering from a mechanical perspective. Starting on more basic tasks, as you increase in confidence and your studies progress you'll get involved in more projects in an increasingly autonomous environment - but always with the support and guidance from world leading technical specialists in that area. Placements within Environmental Engineering include: Mechanical and Climatic Test Structural test Facility maintenance Trials & Data Analysis Mechanical & Climatic Project Through your placements you'll benefit from the breadth and depth of a diverse function - from Theory and Design, to Analysis and Application - you'll get to experience some incredibly niche areas! All whilst working in our bespoke facilities. You'll be taking your learning at University and applying it directly to your work. This is a truly outstanding chance to be hands on with advanced and sophisticated test hardware and equipment. Mechanical Engineering You'll gain vast experience of a product lifecycle which will provide the foundations on which to build the expertise required to design, make, and test the next generation of missile system hardware. This will cover a variety of Mechanical Engineering, including computer aided concept design, simulation and modelling to hands on testing, manufacture and assembly. The apprenticeship is designed to educate and develop engineering foundations from which to grow practical and academic skills. As experience increases following training on engineering principles and some basic project work, apprentices can expect to tackle more complex projects in an increasingly autonomous environment. Typical placements in this stream can include: Mechanical Design Mechanical Future Concepts Actuation Systems Mechanical Analysis Materials and Processes Environmental Engineering As a Mechanical Engineering apprentice you can expect to gauge an understanding of material properties and how to utilise their unique characteristics in Engineering design they will also learn how to use industry standard design tools such as Creo Parametric as well as simulation and modelling packages: Altair, HyperMesh, and Ansys. This role would suit someone with a curiosity in hands on Engineering coupled with a creative and innovative approach to problem solving and well-grounded understanding in mathematics and applied sciences. The apprenticeship provides exciting opportunities to work with state of the art technologies and will lead to personal and professional pro
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
Sep 22, 2025
Full time
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
