Front Of House Property Admin £28,000 Bristol A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in North London. As a key member of our front-of-house operations, you ll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company s customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
May 01, 2026
Full time
Front Of House Property Admin £28,000 Bristol A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in North London. As a key member of our front-of-house operations, you ll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company s customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Location: Mill Yard, Cambridge Start Date: May month fixed term contract Reporting to: Regional BTR Operations Manager, JLL Salary: Negotiable (+ performance-linked bonus) Drive day-to-day leasing activity to achieve pre-let targets, occupancy levels and leasing velocity targets during mobilisation and lease-up periods. Produce daily reports on enquiries, viewings, and offer ratios, maintaining a clear view of the leasing pipeline. Conduct viewings and handle enquiries, effectively selling units based on understanding the local demographic and market conditions. Oversee the presentation of show homes, viewing routes and front-of-house experience to deliver a welcoming, well-run service. Ensure the tenant journey is seamless from enquiry through to check-in. Undertake prospective resident assessments adhering to JLL's reservation requirements, Immigration Act legislation, AML/KYC requirements and consumer checks. Negotiate tenancy terms and oversee contracting processes, ensuring compliance with EPC legislation, Housing Act 2004 (particularly Deposit Protection), and Section 106 requirements. Ensure complete accuracy in producing all tenancy-related paperwork and documentation. Carry out regular audits within the software to ensure complete compliance with legislation and assess performance targets. Have a thorough and detailed knowledge of the Cambridge and South-East residential market, including prevailing rental conditions and competitors. Understand and promote the Mill Yard brand and BTR product offering, ensuring the team delivers a hospitality-led service that reflects the quality and values of the place. Understand how Built to Rent delivery differs from traditional private rental sector operations. Proven track record of leasing Build-to-Rent schemes at pace Strong understanding of UK tenancy law, consumer rights, AML/KYC, and operational compliance in BTR structures Commercially minded, delivery-focused and confident working autonomously Professional, personable and credible with residents and stakeholders Strong Cambridge and South-East residential market knowledge is highly desirable Competitive salary (negotiable) + performance-linked bonus Benefits & Professional Development package TBC Contract type: 12 month Fixed term contract: May 2026 - April 2027At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Apr 30, 2026
Full time
Location: Mill Yard, Cambridge Start Date: May month fixed term contract Reporting to: Regional BTR Operations Manager, JLL Salary: Negotiable (+ performance-linked bonus) Drive day-to-day leasing activity to achieve pre-let targets, occupancy levels and leasing velocity targets during mobilisation and lease-up periods. Produce daily reports on enquiries, viewings, and offer ratios, maintaining a clear view of the leasing pipeline. Conduct viewings and handle enquiries, effectively selling units based on understanding the local demographic and market conditions. Oversee the presentation of show homes, viewing routes and front-of-house experience to deliver a welcoming, well-run service. Ensure the tenant journey is seamless from enquiry through to check-in. Undertake prospective resident assessments adhering to JLL's reservation requirements, Immigration Act legislation, AML/KYC requirements and consumer checks. Negotiate tenancy terms and oversee contracting processes, ensuring compliance with EPC legislation, Housing Act 2004 (particularly Deposit Protection), and Section 106 requirements. Ensure complete accuracy in producing all tenancy-related paperwork and documentation. Carry out regular audits within the software to ensure complete compliance with legislation and assess performance targets. Have a thorough and detailed knowledge of the Cambridge and South-East residential market, including prevailing rental conditions and competitors. Understand and promote the Mill Yard brand and BTR product offering, ensuring the team delivers a hospitality-led service that reflects the quality and values of the place. Understand how Built to Rent delivery differs from traditional private rental sector operations. Proven track record of leasing Build-to-Rent schemes at pace Strong understanding of UK tenancy law, consumer rights, AML/KYC, and operational compliance in BTR structures Commercially minded, delivery-focused and confident working autonomously Professional, personable and credible with residents and stakeholders Strong Cambridge and South-East residential market knowledge is highly desirable Competitive salary (negotiable) + performance-linked bonus Benefits & Professional Development package TBC Contract type: 12 month Fixed term contract: May 2026 - April 2027At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
VS661 Resident Service Associate Build to Rent Location: Birmingham Salary: £27K + 10% Bonus Hours: Week 1 8am 5pm Monday Friday and Saturday 9am 6pm, week 2 11am 8pm Tuesday Friday My client is an award winning FTSE250 property company and the UK s largest listed residential landlord, leading the way in the BTR sector! Role Overview The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to company standards and the team works as one. Responsibilities will include, but are not limited to: • Deliver the company customer service strategy and standards. • Increase resident satisfaction with service delivery • Deliver high-quality resident services • Work closely with company-wide colleagues to ensure excellent customer service • Encourage engagement • Promote the company and build good relationships with external partners. • Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person. • To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement. Desired Skills & Experience: • Previous experience of working in a face to face customer focused role with strong administrative skills • Ideally you will have worked in the BTR or PBSA sector, my client would also love to meet candidates from the hospitality, travel & tourism, or events industry or any other client facing customer centric role • An awareness of H&S requirements on site and a demonstrable ability to implement H&S when required would be an advantage • Strong experience working at business/private events would be beneficial • Previous experience of working in a team • Strong written and verbal English • Qualifications in property or customer service would be advantageous • A good communicator with strong interpersonal skills, including the ability to listen with empathy • Well-groomed and professional appearance • Passionate about customer service • Ability to build relationships and work collectively with colleagues • Demonstrable ability to think creatively and embrace new challenges daily • Goal-focused, positive and resilient with the determination to support the company in delivering exceptional outcomes for its residents and communities. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency
Oct 08, 2025
Full time
VS661 Resident Service Associate Build to Rent Location: Birmingham Salary: £27K + 10% Bonus Hours: Week 1 8am 5pm Monday Friday and Saturday 9am 6pm, week 2 11am 8pm Tuesday Friday My client is an award winning FTSE250 property company and the UK s largest listed residential landlord, leading the way in the BTR sector! Role Overview The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to company standards and the team works as one. Responsibilities will include, but are not limited to: • Deliver the company customer service strategy and standards. • Increase resident satisfaction with service delivery • Deliver high-quality resident services • Work closely with company-wide colleagues to ensure excellent customer service • Encourage engagement • Promote the company and build good relationships with external partners. • Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person. • To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement. Desired Skills & Experience: • Previous experience of working in a face to face customer focused role with strong administrative skills • Ideally you will have worked in the BTR or PBSA sector, my client would also love to meet candidates from the hospitality, travel & tourism, or events industry or any other client facing customer centric role • An awareness of H&S requirements on site and a demonstrable ability to implement H&S when required would be an advantage • Strong experience working at business/private events would be beneficial • Previous experience of working in a team • Strong written and verbal English • Qualifications in property or customer service would be advantageous • A good communicator with strong interpersonal skills, including the ability to listen with empathy • Well-groomed and professional appearance • Passionate about customer service • Ability to build relationships and work collectively with colleagues • Demonstrable ability to think creatively and embrace new challenges daily • Goal-focused, positive and resilient with the determination to support the company in delivering exceptional outcomes for its residents and communities. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency
