10 jobs found

Customer Experience Agent Location: Wakefield Hours: 37 hours per week Monday - Thursday: 8:30am - 4:30pm Friday: 8:30am - 4:00pm Pay Rate: £14.00 per hour Temporary ongoing Start date: 12 May Customer Experience Agent About the Role We are currently recruiting for a Customer Experience Agent to join a busy and supportive team based in Wakefield. This role would suit someone who is highly organised, detail-oriented, and confident working in a fast-paced customer-focused environment. The successful candidate will play a key role in supporting the customer journey by ensuring orders, queries, and communications are handled accurately and efficiently while delivering a high standard of customer service. Customer Experience Agent Key Responsibilities Handle incoming calls, emails, web chats, and customer queries in a professional and efficient manner Process and expedite customer orders while liaising with transport teams to provide accurate delivery updates Communicate with internal departments regarding urgent customer requests Take ownership of customer queries and ensure customers are regularly updated until resolution Accurately capture and maintain customer information using CRM systems Provide support to customers using online systems and websites Respond to electronic communications within agreed service level agreements (SLAs) Ensure customer orders are processed correctly to avoid duplication and delays Log customer queries, complaints, and follow-ups accurately within internal systems Prioritise workload effectively, including inbox management, reporting, and administrative tasks Recommend suitable delivery options to customers in line with company policies and procedures Maintain up-to-date knowledge through ongoing training and development opportunities Build effective working relationships with both internal departments and external customers Customer Experience Agent Key Working Relationships You will work closely with: Customers Customer Experience Team Manager Warehouse and transport teams Drivers IT support teams Procurement Sales and marketing teams Stock control and quality departments Requirements NVQ Level 2 in English and Mathematics, or equivalent experience Previous experience in a customer service or order management environment Strong understanding of customer care principles and service delivery Ability to prioritise workload, multitask, and work under pressure Strong IT skills, including Microsoft Office applications Experience using CRM systems Ability to work independently and meet deadlines Excellent verbal and written communication skills Strong interpersonal and problem-solving skills What We're Looking For A proactive and organised individual Strong attention to detail Ability to remain calm under pressure A team player with a positive and professional attitude Someone who takes ownership and delivers excellent customer service Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn Consultant - Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

3.5 TONNE MULTIDROP VAN DELIVERY DRIVER We are currently recruiting experienced 3.5 Tonne Driver for our client based in Bedford. Job Description: As a Van Driver, you will play a crucial role in delivering pharmaceuticals directly to customers, hospitals, and healthcare facilities, handling each delivery with the utmost care and professionalism. Key Responsibilities: Load your van according to your delivery schedule. Safely and efficiently deliver pharmaceuticals and medical supplies according to daily schedules and routes Adhere to industry regulations and company policies, ensuring temperature control and handling guidelines are strictly followed Provide courteous and professional service to clients upon delivery Maintain the cleanliness and basic upkeep of the delivery van Complete any required paperwork accurately and promptly Requirements: Valid UK driving license Minimum 2 years of Previous experience in delivery driving, preferably in a healthcare or pharmaceutical environment Excellent punctuality and reliability Ability to follow delivery schedules and adapt as needed Strong attention to detail and commitment to safe driving practices Good communication skills and a customer-oriented mindset Benefits: £13.00ph + Holiday pay and pension on top. Ongoing work with a manageable workload. Temp to perm available. Monday to Friday keeping your weekends free. Working for a friendly, supportive company How to Apply: Apply now and start your journey with us! Email to: Call: Whatsapp:

Prism-7 Recruitment are currently recruiting experienced Van Drivers (3.5 Tonne) on behalf of our clients based in Belfast. As a Multi-Drop Driver, you will have a crucial role in ensuring the safe and timely delivery of pharmaceutical products to our clients. You will be responsible for transporting and delivering pharmaceutical supplies to various locations efficiently, while upholding the highest standards of safety, accuracy, and Customer Service. Schedule: - Mainly Monday to Saturday - Day shift only - 06:00AM start This job will involve: Delivery of medical products Assisting with general warehouse operations on occasion Loading and unloading of vehicles Required Attributes: Full driving licence (with minimum 2 years of commercial driving experience) No more than 3 points No DD, DR or IN convictions on licence Pay rate: 12.5 per hour.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. HOW YOU WILL MAKE A DIFFERENCE About you: Do you want to spend your working time making a positive difference to the world around you? Are you passionate about supporting the medical and pharmaceutical industries, and many more? Do you care about keeping patients and people safe? If so, then a career with Steris AST as an Operational Solutions Analyst could be a great fit for you. About Us: At Steris AST we are the trusted experts in technology-neutral sterilization services including radiation and gas modalities. We offer electron beam, gamma, X-ray, ethylene oxide and vaporized hydrogen peroxide technologies for the purpose of product sterilization. Whether that product be a medical device, consumables in a hospital environment, cosmetics and toiletries, or industrial products, we make sure everything that makes its way to an end user is safe for use or consumption. WHAT YOU WILL DO The Operational Solutions Analyst will use a combination of data analysis, project management and process engineering to identify business requirements, develop solutions and facilitate process improvement across the AST business. They will contribute to the execution of the innovation strategy for AST, aligning initiatives with broader corporate objectives and guaranteeing the delivery of world class service to our Customers whilst acting as a key driver of change by developing scalable, value-adding solutions and presenting business cases and communicating these to senior leadership. They will also oversee project lifecycles from ideation to implementation, including stakeholder engagement, capital planning, and post-project evaluation, handing over to a project manager if necessary. Duties Communicates across the Business creating and leading working groups to gain consensus on requirements and then presenting potential solutions to steering committees as appropriate. Continuously contributes to STERIS values and business imperatives, referring to these throughout the project lifecycle to ensure solutions developed are realistic, achievable and sustainable. Executes departmental goals and objectives and establish operating mechanisms to drive collaboration and decision-making agility. Serves as a subject matter expert and mentor within the team, promoting continuous improvement and innovation. Execute the Innovation strategy for the AST Business unit in line with company goals, with key milestones and deliverables. Acts as a key driver of change by developing scalable, value-adding solutions and presenting business cases to senior leadership. Manage complex projects, including scope definition, stakeholder alignment, and resource planning, handing over to Project Management Office for delivery and commissioning. Develop and present high-impact business cases and ROI analyses to senior leadership and steering committees. Duties Cont'd Establish business case and ROI for innovation projects, with full post-project review. Break down department-level plans down into actionable tasks, goals, teams, and deadlines. Build relationships with suppliers to support standardisation of systems across the business unit. Demonstrate commitment to quality by maintaining compliance to all Quality Systems requirements. Fully adhere to all applicable regulations, international guidelines and company policies. Establish and promote a work environment amongst co-workers and direct reports that supports compliance with the Quality System/company policy. Operate within and towards the published STERIS Corporate vision and global objectives, including Lean, 5S, Sustainability and One Team One Goal strategies. Assemble and update key stakeholders, sharing vision, describing opportunity and gaining consensus. Proactively identify and mitigate risks, ensuring project resilience and sustainability Develop and present high-impact business cases and ROI analyses to senior leadership and steering committees. Required Experience Valid driver's licence Proven technical capability Educated to degree level Project management experience Awareness of quality management and documentation. Good understanding of the principle of continuous improvement. Preferred Requirements Proven leadership and Communication qualities (leading by example). High degree of trust, integrity and honesty. Acute awareness of the importance of safety to the business. Willing to go the extra mile for our Customers (Customer First, always). Well-developed understanding of risk and risk avoidance. Excellent communication skills (both oral and written). Good understanding of technology and innovation. Some exposure to the industrial irradiation systems would be a distinct advantage. Able to remain calm under pressure and make rational decisions. Excellent ability of promoting team activities across STERIS organization. Attention to detail. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit . STERIS strives to be an Equal Opportunity Employer.

A leading healthcare logistics provider is seeking a Driver to join their team. This role is crucial as the 'front line' contact and representative of the company. The ideal candidate will be a committed professional who excels in customer service and can handle the safe and reliable delivery of temperature-controlled pharmaceuticals. Monday to Friday, 10am - 8pm Day-to-day of the role: Undertake deliveries and collections adhering to Good Distribution Practice (GDP) Guidelines, Standard Operating Procedures (SOPs), and UK legislation. Pack, load, and unload delivery vans as required for designated routes Manage daily working relations with customers, supervisory team, and internal departments. Adhere to policies and procedures for delivery/collection performance, security, health and safety, and data security. Conduct daily vehicle roadworthiness checks in compliance with VOSA transport regulations. Safely operate company vehicles in compliance with all traffic laws and regulations. Ensure adherence to Dangerous Goods regulations and documentation. Engage in all aspects of transport operational duties as required. Comply with packaging and temperature control requirements in relation to customer needs. Maintain professionalism and courtesy in all aspects of communication both externally and internally. Required Skills & Qualifications: Minimum of 2 years professional driving experience, preferably in a similar industry. Fluent in written and verbal English. Clean driving license. Excellent interpersonal communication skills. Good eye for detail and time management skills. Extensive knowledge of and adherence to traffic laws and regulations. Benefits: Overtime hours regularly available. Opportunity to work in a dynamic and responsible role within the healthcare logistics sector. Engage directly with clients and contribute to the high standards of service delivery. To apply for this Driver position, please either apply online or call our Staines office

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. HOW YOU WILL MAKE A DIFFERENCE About you: Do you want to spend your working time making a positive difference to the world around you? Are you passionate about supporting the medical and pharmaceutical industries, and many more? Do you care about keeping patients and people safe? If so, then a career with Steris AST as an Operational Solutions Analyst could be a great fit for you. About Us: At Steris AST we are the trusted experts in technology-neutral sterilization services including radiation and gas modalities. We offer electron beam, gamma, X-ray, ethylene oxide and vaporized hydrogen peroxide technologies for the purpose of product sterilization. Whether that product be a medical device, consumables in a hospital environment, cosmetics and toiletries, or industrial products, we make sure everything that makes its way to an end user is safe for use or consumption. WHAT YOU WILL DO The Operational Solutions Analyst will use a combination of data analysis, project management and process engineering to identify business requirements, develop solutions and facilitate process improvement across the AST business. They will contribute to the execution of the innovation strategy for AST, aligning initiatives with broader corporate objectives and guaranteeing the delivery of world class service to our Customers whilst acting as a key driver of change by developing scalable, value-adding solutions and presenting business cases and communicating these to senior leadership. They will also oversee project lifecycles from ideation to implementation, including stakeholder engagement, capital planning, and post-project evaluation, handing over to a project manager if necessary. Duties Communicates across the Business creating and leading working groups to gain consensus on requirements and then presenting potential solutions to steering committees as appropriate. Continuously contributes to STERIS values and business imperatives, referring to these throughout the project lifecycle to ensure solutions developed are realistic, achievable and sustainable. Executes departmental goals and objectives and establish operating mechanisms to drive collaboration and decision-making agility. Serves as a subject matter expert and mentor within the team, promoting continuous improvement and innovation. Execute the Innovation strategy for the AST Business unit in line with company goals, with key milestones and deliverables. Acts as a key driver of change by developing scalable, value-adding solutions and presenting business cases to senior leadership. Manage complex projects, including scope definition, stakeholder alignment, and resource planning, handing over to Project Management Office for delivery and commissioning. Develop and present high-impact business cases and ROI analyses to senior leadership and steering committees. Duties Cont'd Establish business case and ROI for innovation projects, with full post-project review. Break down department-level plans down into actionable tasks, goals, teams, and deadlines. Build relationships with suppliers to support standardisation of systems across the business unit. Demonstrate commitment to quality by maintaining compliance to all Quality Systems requirements. Fully adhere to all applicable regulations, international guidelines and company policies. Establish and promote a work environment amongst co-workers and direct reports that supports compliance with the Quality System/company policy. Operate within and towards the published STERIS Corporate vision and global objectives, including Lean, 5S, Sustainability and One Team One Goal strategies. Assemble and update key stakeholders, sharing vision, describing opportunity and gaining consensus. Proactively identify and mitigate risks, ensuring project resilience and sustainability Develop and present high-impact business cases and ROI analyses to senior leadership and steering committees. Required Experience Valid driver's licence Proven technical capability Educated to degree level Project management experience Awareness of quality management and documentation. Good understanding of the principle of continuous improvement. Preferred Requirements Proven leadership and Communication qualities (leading by example). High degree of trust, integrity and honesty. Acute awareness of the importance of safety to the business. Willing to go the extra mile for our Customers (Customer First, always). Well-developed understanding of risk and risk avoidance. Excellent communication skills (both oral and written). Good understanding of technology and innovation. Some exposure to the industrial irradiation systems would be a distinct advantage. Able to remain calm under pressure and make rational decisions. Excellent ability of promoting team activities across STERIS organization. Attention to detail. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit . STERIS strives to be an Equal Opportunity Employer.

Join our payer solutions team in IQVIA Real-World Solutions! Our global HE/HTA/Value & Access Category team is seeking a Product Strategy Lead to develop offerings for Payer customers. We focus on creating global solutions that help clients design and execute evidence generation strategies, meeting payer and health technology assessment (HTA) requirements, and effectively communicating their product's value story. Our integrated solutions are built on deep local knowledge of payers, global and local implementation capabilities, and unparalleled access to data. We excel in developing evidence generation strategies that maximize market access success, generating timely and cost-efficient evidence, and crafting compelling value stories for stakeholders. Our expertise spans health economics, statistics, pricing, market access, and real-world data. We believe in tailored solutions over templated approaches, requiring out-of-the-box thinkers to design the most suitable solutions for our clients. This role will focus on expanding our Value & Access offerings. It's a high-visibility opportunity to join a small but dynamic team, where the right candidate will find the pace and opportunities as energizing as we do! Role Description As a Product Strategy Leader, you will connect client and market intelligence with product development and delivery. This role offers strong future development prospects, with career paths leading to senior sales support, thought leadership, or operational management positions within and beyond Value & Access. You will take ownership of developing client-centric products, ensuring IQVIA articulates differentiation and excellence, securing client projects, and achieving market leadership. Utilizing market research, client and account team development, and dedicated delivery teams, you will develop product market requirements, a product development roadmap with defined growth and margin targets, and market-competitive product positioning. Accountabilities Strategy Setting and Market Building Implement HE/HTA/V&A business vision and objectives, driving strategic development. Identify key customer requirements for product solutions, quality, services, and pricing. Quantify demand and growth for the product. Collaborate with Marketing and Subject Matter Experts to evolve/create new value & access offerings, including AI-driven solutions. Build and maintain external stakeholder relationships to enhance IQVIA's market positioning, data access, and relationships with key influencers. Contribute to IQVIA's thought leadership development. Develop product-specific investment and business cases. Client Leadership and Product Delivery Present educational and go-to-market materials about the offerings internally and externally. Coordinate development and facilitate sharing of best practices and training materials. Develop case studies to highlight IQVIA's differentiation and expertise in delivering integrated solutions. Work with global and regional GTM teams to: Consult with customers to fully understand their needs. Profile and target customers whose pipeline and strategies will require the product and support account planning. Develop annual product growth plans, forecasting product value and associated margin targets. Drive the sales of integrated solutions through active collaboration, providing product-specific SME services during proposal and bid-defense preparation. Support teams of RWS professionals in the design, development, and delivery of complex projects to a high standard, meeting or exceeding client expectations. Desired Qualifications, Skills, and Experience Master's Degree. At least 10 years of professional experience in consulting, pharmaceutical, and healthcare industries with a focus on HTA, HEOR, and market access. Experience with AI/ML is a plus. Proven ability to build relationships, identify client pain points, and develop custom solutions targeted at Market Access stakeholders. A track record of driving HQ/global deals, aligned with suitable offerings development experience. An established network of contacts in the pharmaceutical industry and payers. A high degree of understanding of the processes underpinning payer evaluation and the factors and drivers impacting product development. Deep commercial awareness of the healthcare, health technology, and pharmaceutical industries, gained through experience. Demonstrated experience in market needs assessments and value proposition development. Ability to express ideas clearly and concisely, tailoring messages to target audiences with the gravitas to build relationships and sell services. Maintains a constant focus on industry, client, and competitive trends in the life sciences industry, applying this knowledge to both active client engagements and business/client development activities. Applies an analytical approach to solving problems and reaching logical conclusions, gathering information from various sources and quickly understanding it. Works effectively with complicated, conflicting, or ambiguous information, identifying underlying patterns and causes. Ability to speak clearly and fluently, demonstrating a logical, structured approach, adapting to the needs of the situation and audience, ensuring strong two-way communication. Ability to write clearly and succinctly, adapting style and content to meet the demands of the situation and audience. Communicates clearly and effectively, using well-structured, logical arguments and avoiding unnecessary technical or complex language. Considers the flow of money and resources through an organization, seeking to achieve commercial objectives such as profitability to ensure competitiveness and success. Builds supportive relationships within a team, based on trust and respect. Listens to others, adapts to different work styles, and focuses on shared goals. Willing to challenge others and accept challenges to achieve the best results for the team. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

Join our payer solutions team in IQVIA Real-World Solutions! Our global HE/HTA/Value & Access Category team is seeking a Product Strategy Lead to develop offerings for Payer customers. We focus on creating global solutions that help clients design and execute evidence generation strategies, meeting payer and health technology assessment (HTA) requirements, and effectively communicating their product's value story. Our integrated solutions are built on deep local knowledge of payers, global and local implementation capabilities, and unparalleled access to data. We excel in developing evidence generation strategies that maximize market access success, generating timely and cost-efficient evidence, and crafting compelling value stories for stakeholders. Our expertise spans health economics, statistics, pricing, market access, and real-world data. We believe in tailored solutions over templated approaches, requiring out-of-the-box thinkers to design the most suitable solutions for our clients. This role will focus on expanding our Value & Access offerings. It's a high-visibility opportunity to join a small but dynamic team, where the right candidate will find the pace and opportunities as energizing as we do! Role Description As a Product Strategy Leader, you will connect client and market intelligence with product development and delivery. This role offers strong future development prospects, with career paths leading to senior sales support, thought leadership, or operational management positions within and beyond Value & Access. You will take ownership of developing client-centric products, ensuring IQVIA articulates differentiation and excellence, securing client projects, and achieving market leadership. Utilizing market research, client and account team development, and dedicated delivery teams, you will develop product market requirements, a product development roadmap with defined growth and margin targets, and market-competitive product positioning. Accountabilities Strategy Setting and Market Building Implement HE/HTA/V&A business vision and objectives, driving strategic development. Identify key customer requirements for product solutions, quality, services, and pricing. Quantify demand and growth for the product. Collaborate with Marketing and Subject Matter Experts to evolve/create new value & access offerings, including AI-driven solutions. Build and maintain external stakeholder relationships to enhance IQVIA's market positioning, data access, and relationships with key influencers. Contribute to IQVIA's thought leadership development. Develop product-specific investment and business cases. Client Leadership and Product Delivery Present educational and go-to-market materials about the offerings internally and externally. Coordinate development and facilitate sharing of best practices and training materials. Develop case studies to highlight IQVIA's differentiation and expertise in delivering integrated solutions. Work with global and regional GTM teams to: Consult with customers to fully understand their needs. Profile and target customers whose pipeline and strategies will require the product and support account planning. Develop annual product growth plans, forecasting product value and associated margin targets. Drive the sales of integrated solutions through active collaboration, providing product-specific SME services during proposal and bid-defense preparation. Support teams of RWS professionals in the design, development, and delivery of complex projects to a high standard, meeting or exceeding client expectations. Desired Qualifications, Skills, and Experience Master's Degree. At least 10 years of professional experience in consulting, pharmaceutical, and healthcare industries with a focus on HTA, HEOR, and market access. Experience with AI/ML is a plus. Proven ability to build relationships, identify client pain points, and develop custom solutions targeted at Market Access stakeholders. A track record of driving HQ/global deals, aligned with suitable offerings development experience. An established network of contacts in the pharmaceutical industry and payers. A high degree of understanding of the processes underpinning payer evaluation and the factors and drivers impacting product development. Deep commercial awareness of the healthcare, health technology, and pharmaceutical industries, gained through experience. Demonstrated experience in market needs assessments and value proposition development. Ability to express ideas clearly and concisely, tailoring messages to target audiences with the gravitas to build relationships and sell services. Maintains a constant focus on industry, client, and competitive trends in the life sciences industry, applying this knowledge to both active client engagements and business/client development activities. Applies an analytical approach to solving problems and reaching logical conclusions, gathering information from various sources and quickly understanding it. Works effectively with complicated, conflicting, or ambiguous information, identifying underlying patterns and causes. Ability to speak clearly and fluently, demonstrating a logical, structured approach, adapting to the needs of the situation and audience, ensuring strong two-way communication. Ability to write clearly and succinctly, adapting style and content to meet the demands of the situation and audience. Communicates clearly and effectively, using well-structured, logical arguments and avoiding unnecessary technical or complex language. Considers the flow of money and resources through an organization, seeking to achieve commercial objectives such as profitability to ensure competitiveness and success. Builds supportive relationships within a team, based on trust and respect. Listens to others, adapts to different work styles, and focuses on shared goals. Willing to challenge others and accept challenges to achieve the best results for the team. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

Join our payer solutions team in IQVIA Real-World Solutions! Our global HE/HTA/Value & Access Category team is seeking a Product Strategy Lead to develop offerings for Payer customers. We focus on creating global solutions that help clients design and execute evidence generation strategies, meeting payer and health technology assessment (HTA) requirements, and effectively communicating their product's value story. Our integrated solutions are built on deep local knowledge of payers, global and local implementation capabilities, and unparalleled access to data. We excel in developing evidence generation strategies that maximize market access success, generating timely and cost-efficient evidence, and crafting compelling value stories for stakeholders. Our expertise spans health economics, statistics, pricing, market access, and real-world data. We believe in tailored solutions over templated approaches, requiring out-of-the-box thinkers to design the most suitable solutions for our clients. This role will focus on expanding our Value & Access offerings. It's a high-visibility opportunity to join a small but dynamic team, where the right candidate will find the pace and opportunities as energizing as we do! Role Description As a Product Strategy Leader, you will connect client and market intelligence with product development and delivery. This role offers strong future development prospects, with career paths leading to senior sales support, thought leadership, or operational management positions within and beyond Value & Access. You will take ownership of developing client-centric products, ensuring IQVIA articulates differentiation and excellence, securing client projects, and achieving market leadership. Utilizing market research, client and account team development, and dedicated delivery teams, you will develop product market requirements, a product development roadmap with defined growth and margin targets, and market-competitive product positioning. Accountabilities Strategy Setting and Market Building Implement HE/HTA/V&A business vision and objectives, driving strategic development. Identify key customer requirements for product solutions, quality, services, and pricing. Quantify demand and growth for the product. Collaborate with Marketing and Subject Matter Experts to evolve/create new value & access offerings, including AI-driven solutions. Build and maintain external stakeholder relationships to enhance IQVIA's market positioning, data access, and relationships with key influencers. Contribute to IQVIA's thought leadership development. Develop product-specific investment and business cases. Client Leadership and Product Delivery Present educational and go-to-market materials about the offerings internally and externally. Coordinate development and facilitate sharing of best practices and training materials. Develop case studies to highlight IQVIA's differentiation and expertise in delivering integrated solutions. Work with global and regional GTM teams to: Consult with customers to fully understand their needs. Profile and target customers whose pipeline and strategies will require the product and support account planning. Develop annual product growth plans, forecasting product value and associated margin targets. Drive the sales of integrated solutions through active collaboration, providing product-specific SME services during proposal and bid-defense preparation. Support teams of RWS professionals in the design, development, and delivery of complex projects to a high standard, meeting or exceeding client expectations. Desired Qualifications, Skills, and Experience Master's Degree. At least 10 years of professional experience in consulting, pharmaceutical, and healthcare industries with a focus on HTA, HEOR, and market access. Experience with AI/ML is a plus. Proven ability to build relationships, identify client pain points, and develop custom solutions targeted at Market Access stakeholders. A track record of driving HQ/global deals, aligned with suitable offerings development experience. An established network of contacts in the pharmaceutical industry and payers. A high degree of understanding of the processes underpinning payer evaluation and the factors and drivers impacting product development. Deep commercial awareness of the healthcare, health technology, and pharmaceutical industries, gained through experience. Demonstrated experience in market needs assessments and value proposition development. Ability to express ideas clearly and concisely, tailoring messages to target audiences with the gravitas to build relationships and sell services. Maintains a constant focus on industry, client, and competitive trends in the life sciences industry, applying this knowledge to both active client engagements and business/client development activities. Applies an analytical approach to solving problems and reaching logical conclusions, gathering information from various sources and quickly understanding it. Works effectively with complicated, conflicting, or ambiguous information, identifying underlying patterns and causes. Ability to speak clearly and fluently, demonstrating a logical, structured approach, adapting to the needs of the situation and audience, ensuring strong two-way communication. Ability to write clearly and succinctly, adapting style and content to meet the demands of the situation and audience. Communicates clearly and effectively, using well-structured, logical arguments and avoiding unnecessary technical or complex language. Considers the flow of money and resources through an organization, seeking to achieve commercial objectives such as profitability to ensure competitiveness and success. Builds supportive relationships within a team, based on trust and respect. Listens to others, adapts to different work styles, and focuses on shared goals. Willing to challenge others and accept challenges to achieve the best results for the team. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

The Role: Our Automation teams deliver projects in various industries including Nuclear, Oil & Gas, Food & Beverage, Chemicals & Pharmaceuticals, Energy/Renewables, Data Centres and Utilities. Our teams across Chesterfield, Fareham and Warrington deliver solutions using a wide array of technology including Rockwell, Siemens, Schneider, AVEVA, Ignition and many more. As part of our continued growth in Automation, we are looking for a Senior System Engineer to join our Gas project delivery team in Warrington. The Senior Systems Engineer will: Be a committed and enthusiastic member of the team, taking full responsibility for successful technical delivery of a complete project solution to the agreed scope in accordance with company procedures whilst meeting budgetary and time-scale targets. Be pro-active, and able to allocate tasks among team members and supervise, assist and monitor task progress and advise the Lead Engineer / Project Manager on progress, risks and issues. Work co-operatively with the Lead Engineer / Project Manager and engineering team to ensure smooth project progress in accordance with the agreed project lifecycle. Main Responsibilities: Responsible for the technical delivery of projects Work closely with and support the Lead Engineer / Project Manager in all aspects of project technical delivery and scope management Allocate tasks to the engineering team and monitor progress Responsible for meeting the technical and quality requirements of projects Ensure project adherence to company quality processes and procedures Identify project opportunities and variations Support the Lead Engineer / Project Manager in identifying and managing risks and issues Identify and enable use of reusable modules by standardisation and modularization of systems where appropriate Training planning and support Mentoring of Engineers Provide Health and Safety leadership by example Main Functions: The Senior Engineer is normally expected to undertake the following: Assist Lead Engineer / Project Manager in development of project Gantt chart Assist Lead Engineer / Project Manager in the development and ongoing updates of task & procurement lists Ongoing development & updating of detailed task & procurement lists Peer review documents created by the project team or other teams Attend contract meetings with the Lead Engineer / Project Manager as required Undertake site surveys as required Undertake outline design, upfront design studies and requirement definition for clients Develop FDS Develop DDS Develop test specification & design testing methodology Quantify and build quotations for client changes to design Provide input into design review process for subcontractor designs, panel designs etc. Develop project modules. (Modules as identified in the design - PLC code modules, SCADA scripts, Mimics, communication drivers, etc.) Develop site work documentation with team input as necessary (Risk assessment, method statement, site test documentation) Develop O & M documentation Undertake full integrated system testing, CFAT, SAT, installation and commissioning Experience & Qualifications: A minimum 5 years' experience of developing integrated control system solutions. The following experience is essential: Detailed experience of the full project life cycle from system specification through design, development, testing and on-site commissioning is essential Development and delivery of detailed design documentation Hands on experience of PLC and SCADA systems A good appreciation of Control panels, electrical installation and Instrumentation solutions. A Degree or HND/HNC in Electrical / Electronic Engineering, Control Systems or relevant discipline Experience of the following is desirable: Cyber Security Functional Safety Fire & Gas Systems e.g. Detronics DCS Network design and configuration Industrial Protocol Knowledge (Modbus, OPC etc.) Bespoke code development