About Healix Health: Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it's personal, not prescriptive. We are a leading UK corporate healthcare consultancy, partnering with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. Our clients need more than an off-the-shelf insurance product - they need expert advice, transparency and long-term value. Specialising in self-funded healthcare trusts and clinically led claims management, we help organisations rethink how healthcare is structured, funded and delivered, aligning employee wellbeing with long-term commercial, workforce and financial objectives. We act as a long-term advisory partner rather than a transactional supplier. About The Role As Provider Network Manager , you'll manage the interface between Healix Health and consultants, specialists and practitioners operating within the private healthcare sector. You'll play a key role in ensuring the Healix brand is well represented across the provider marketplace, and that providers understand and meet our expectations for delivering high-quality, safe and cost-effective care. This role combines relationship management, clinical insight, commercial awareness and data-driven decision-making. What you'll be doing: Provider relationship management: Build Healix Health brand awareness across consultants, specialists and practitioners Act as the primary point of contact for provider escalations and partnership discussions Develop credible, trusted relationships with senior clinical professionals Performance & quality management: Work closely with clinical governance teams to address quality or performance issues Engage directly with clinicians where issues are identified Attend relevant industry working groups and share insight internally on changes to clinical coding and practice Commercial & contractual oversight: Lead the ongoing review of the Healix Reasonable & Customary fee schedule Support negotiation, renewal and management of provider agreements and fee structures Assist the clinical team with ad-hoc negotiations for complex or non-standard procedures Identify opportunities to optimise the provider network, reduce unwarranted variation and improve patient value Implement and manage group practice contracts and performance of key specialist networks Operational coordination: Support the delivery of clinical pathways and service development initiatives Data & insight: Analyse activity, financial and quality data to influence provider behaviour Produce reports, dashboards and insight summaries for senior stakeholders Identify trends, risks and opportunities within the provider network Project & stakeholder management: Lead or support projects related to network expansion, service transformation or pathway development Collaborate with clinical, commercial, operations, marketing and finance teams Represent provider management in cross-functional workstreams and external forums About you: Essential experience & skills: Experience in provider or network management within private healthcare, NHS or medical services Strong understanding of acute care environments and consultant/surgeon workflows Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Strong organisational and problem-solving skills Clear, confident written and verbal communication Desirable: Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Understanding of value-based healthcare or pathway optimisation Required Criteria Experience in provider or network management within private healthcare, NHS or medical services Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Desired Criteria Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed
May 04, 2026
Full time
About Healix Health: Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it's personal, not prescriptive. We are a leading UK corporate healthcare consultancy, partnering with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. Our clients need more than an off-the-shelf insurance product - they need expert advice, transparency and long-term value. Specialising in self-funded healthcare trusts and clinically led claims management, we help organisations rethink how healthcare is structured, funded and delivered, aligning employee wellbeing with long-term commercial, workforce and financial objectives. We act as a long-term advisory partner rather than a transactional supplier. About The Role As Provider Network Manager , you'll manage the interface between Healix Health and consultants, specialists and practitioners operating within the private healthcare sector. You'll play a key role in ensuring the Healix brand is well represented across the provider marketplace, and that providers understand and meet our expectations for delivering high-quality, safe and cost-effective care. This role combines relationship management, clinical insight, commercial awareness and data-driven decision-making. What you'll be doing: Provider relationship management: Build Healix Health brand awareness across consultants, specialists and practitioners Act as the primary point of contact for provider escalations and partnership discussions Develop credible, trusted relationships with senior clinical professionals Performance & quality management: Work closely with clinical governance teams to address quality or performance issues Engage directly with clinicians where issues are identified Attend relevant industry working groups and share insight internally on changes to clinical coding and practice Commercial & contractual oversight: Lead the ongoing review of the Healix Reasonable & Customary fee schedule Support negotiation, renewal and management of provider agreements and fee structures Assist the clinical team with ad-hoc negotiations for complex or non-standard procedures Identify opportunities to optimise the provider network, reduce unwarranted variation and improve patient value Implement and manage group practice contracts and performance of key specialist networks Operational coordination: Support the delivery of clinical pathways and service development initiatives Data & insight: Analyse activity, financial and quality data to influence provider behaviour Produce reports, dashboards and insight summaries for senior stakeholders Identify trends, risks and opportunities within the provider network Project & stakeholder management: Lead or support projects related to network expansion, service transformation or pathway development Collaborate with clinical, commercial, operations, marketing and finance teams Represent provider management in cross-functional workstreams and external forums About you: Essential experience & skills: Experience in provider or network management within private healthcare, NHS or medical services Strong understanding of acute care environments and consultant/surgeon workflows Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Strong organisational and problem-solving skills Clear, confident written and verbal communication Desirable: Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Understanding of value-based healthcare or pathway optimisation Required Criteria Experience in provider or network management within private healthcare, NHS or medical services Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Desired Criteria Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed
Your new company A leading Electrical and Instrumentation services contractor is seeking an experienced HV Operations Manager to play a key role in the growth and delivery of its High Voltage operations. This is a senior leadership position offering the opportunity to shape strategy, lead complex projects, and strengthen market presence within a highly competitive energy and infrastructure environment.Supporting major programmes across sectors such as Oil and Gas, Power, Infrastructure, Industrial and Commercial, the business delivers full Engineering, Construction, Commissioning and Maintenance services and is recognised for its commitment to safety, quality and operational excellence. Your new role As HV Operations Manager, you will take overall accountability for the successful delivery of HV projects, from early engagement through to completion. You will act as a senior point of contact for clients, drive commercial performance, and lead multidisciplinary project teams to ensure outcomes are delivered safely, on time and to budget. Key responsibilities Develop and grow business opportunities with existing clients, reviewing pipeline and forward workloadLead early-stage project discussions with clients from a design and delivery perspectiveWork closely with Business Development teams to support new client engagementAct as the primary escalation point for clients throughout the project lifecycleLead on variation negotiations, extensions of time and commercial escalations using a collaborative approachMaintain clear communication with clients during tender and validation stages to manage cost, programme and lead time expectationsSupport LOI and LNTP stages to ensure mobilisation plans and delivery dates are achievableProvide leadership to Project Managers, Commercial Managers and Lead EngineersReview project performance through regular reporting and implement corrective actions where requiredAttend major client meetings, internal project meetings and weekly performance reviewsEnsure projects comply with company standards, policies and proceduresInterface effectively with safety, procurement, quality and planning teamsReport project performance and risk to senior leadershipEnsure commercial accuracy and adherence to internal processesSupport subcontractor appointment to prevent scope gaps and delivery riskReview contracts prior to signing, including programme, milestones, scope and risk registersSupport labour planning to ensure projects are suitably resourced from start to completion What you'll need to succeed Degree in engineering, business or a related discipline, or equivalent technical or operational experienceProven experience in High Voltage operations, with a minimum of three years in a senior HV roleStrong technical knowledge of HV inspection, installation, commissioning and monitoring practicesExperience across EHV, HV and LV installation, termination and testing up to 235kVCable pull-in services experienceDemonstrable leadership capability with experience managing multidisciplinary teamsStrong commercial awareness and contract management experienceExcellent client-facing and stakeholder management skillsA proactive and solutions-focused mindset with the ability to drive innovation and improvement What you'll get in return The opportunity to work in a dynamic and growing environmentClear career progression and leadership development opportunitiesEmployer pension contributionStaff events and a strong team culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 02, 2026
Full time
Your new company A leading Electrical and Instrumentation services contractor is seeking an experienced HV Operations Manager to play a key role in the growth and delivery of its High Voltage operations. This is a senior leadership position offering the opportunity to shape strategy, lead complex projects, and strengthen market presence within a highly competitive energy and infrastructure environment.Supporting major programmes across sectors such as Oil and Gas, Power, Infrastructure, Industrial and Commercial, the business delivers full Engineering, Construction, Commissioning and Maintenance services and is recognised for its commitment to safety, quality and operational excellence. Your new role As HV Operations Manager, you will take overall accountability for the successful delivery of HV projects, from early engagement through to completion. You will act as a senior point of contact for clients, drive commercial performance, and lead multidisciplinary project teams to ensure outcomes are delivered safely, on time and to budget. Key responsibilities Develop and grow business opportunities with existing clients, reviewing pipeline and forward workloadLead early-stage project discussions with clients from a design and delivery perspectiveWork closely with Business Development teams to support new client engagementAct as the primary escalation point for clients throughout the project lifecycleLead on variation negotiations, extensions of time and commercial escalations using a collaborative approachMaintain clear communication with clients during tender and validation stages to manage cost, programme and lead time expectationsSupport LOI and LNTP stages to ensure mobilisation plans and delivery dates are achievableProvide leadership to Project Managers, Commercial Managers and Lead EngineersReview project performance through regular reporting and implement corrective actions where requiredAttend major client meetings, internal project meetings and weekly performance reviewsEnsure projects comply with company standards, policies and proceduresInterface effectively with safety, procurement, quality and planning teamsReport project performance and risk to senior leadershipEnsure commercial accuracy and adherence to internal processesSupport subcontractor appointment to prevent scope gaps and delivery riskReview contracts prior to signing, including programme, milestones, scope and risk registersSupport labour planning to ensure projects are suitably resourced from start to completion What you'll need to succeed Degree in engineering, business or a related discipline, or equivalent technical or operational experienceProven experience in High Voltage operations, with a minimum of three years in a senior HV roleStrong technical knowledge of HV inspection, installation, commissioning and monitoring practicesExperience across EHV, HV and LV installation, termination and testing up to 235kVCable pull-in services experienceDemonstrable leadership capability with experience managing multidisciplinary teamsStrong commercial awareness and contract management experienceExcellent client-facing and stakeholder management skillsA proactive and solutions-focused mindset with the ability to drive innovation and improvement What you'll get in return The opportunity to work in a dynamic and growing environmentClear career progression and leadership development opportunitiesEmployer pension contributionStaff events and a strong team culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Creative Project Manager Department: Account Management Creative Asset Management Reports to: Senior Account Manager Location: Remote Compensation: £1400 - £2000 (B2B Contract) About Soar Group The Soar Group is a UK performance agency group comprising three specialist agencies. With over 100M in ad spend under management and a team of 100+, we work with 7-9 figure DTC and e-commerce brands across Meta, TikTok, and Google. We were nominated for Meta's Creative Diversity Award 2025 and are recognised as the UK's independent Meta agency group. Our creative department is the group's biggest growth lever - and this role is central to where it goes next. Our values: Extreme Ownership. Radical Curiosity. Kind Candour. Outcome Obsessed. The Role We're looking for a highly organised and proactive Project Manager to join our Account Management team. As a PM at Hambi, you're the operational backbone of every campaign - ensuring assets move on time, nothing falls through the cracks, and our Account Managers stay focused on strategy and client relationships. You'll be embedded across multiple client accounts, managing the full delivery lifecycle from brand onboarding through to final creative output. This is a detail-obsessed, communication-first role for someone who thrives on keeping complex moving parts in order. What You'll Own UGC coordination - own the end-to-end UGC process across all assigned accounts, from creator briefing and onboarding through to content review and delivery Production coordination - manage shoot logistics and production timelines, acting as the operational link between the Account lead and the Production team Campaign onboarding - be briefed on each account alongside the AM, understand the brand deeply, and confirm campaign timelines before kickoff Asset tracking - own and maintain accurate, real-time content schedules across all accounts; the tracker should always reflect live delivery status Internal communication - keep Account Managers proactively updated; flag risks early and ensure nothing catches the AM off guard UGC and influencer communication - maintain strong relationships with creators and influencers, ensuring smooth processes, consistent deliveries, and a high return-rate Quality control - review assets before they reach the AM and catch issues early, not late A day-to-day in the life of a PM You start each day reviewing content schedules across all assigned accounts - chasing anything overdue, flagging risks to the AM before they become problems. Creator comms, content QC, and tracker updates run throughout the day. Nothing waits until tomorrow. Account onboarding - attend the AM briefing, receive the onboarding form, confirm campaign timelines, and join the internal kick-off call Campaign activation - attend kickoffs and commercial briefings as new campaigns go live; brief creators and the production team simultaneously from day one UGC delivery - Send out UGC briefs, and run Day 3 and Day 5 chasers on live UGC, QC content before it reaches the AM, and manage end-to-end creator delivery Production - confirm shortlists and shoot plans with the AM, coordinate logistics with the production team, and attend pre-production meetings Weekly wrap - send each AM a clean overview every Friday so nothing is ever a surprise What We're Looking For 2+ years in a project management, operations, or production coordination role - agency experience is a strong advantage Exceptional organisational skills and attention to detail - you notice what others miss A proactive, solutions-first mindset - you flag problems before they become escalations and bring a fix, not just a flag Strong, clear communication - reliable, concise, and always one step ahead Comfortable managing multiple accounts and stakeholders simultaneously without dropping the ball Familiarity with UGC, content production, or performance creative workflows is a big plus What You'll Get Real ownership from day one - you run your accounts, not just assist on them A fast-paced, creative environment where your work directly impacts campaign performance Clear career progression within a growing agency that is scaling quickly A collaborative, high-performance team that values output, clarity, and moving fast
Apr 30, 2026
Full time
Creative Project Manager Department: Account Management Creative Asset Management Reports to: Senior Account Manager Location: Remote Compensation: £1400 - £2000 (B2B Contract) About Soar Group The Soar Group is a UK performance agency group comprising three specialist agencies. With over 100M in ad spend under management and a team of 100+, we work with 7-9 figure DTC and e-commerce brands across Meta, TikTok, and Google. We were nominated for Meta's Creative Diversity Award 2025 and are recognised as the UK's independent Meta agency group. Our creative department is the group's biggest growth lever - and this role is central to where it goes next. Our values: Extreme Ownership. Radical Curiosity. Kind Candour. Outcome Obsessed. The Role We're looking for a highly organised and proactive Project Manager to join our Account Management team. As a PM at Hambi, you're the operational backbone of every campaign - ensuring assets move on time, nothing falls through the cracks, and our Account Managers stay focused on strategy and client relationships. You'll be embedded across multiple client accounts, managing the full delivery lifecycle from brand onboarding through to final creative output. This is a detail-obsessed, communication-first role for someone who thrives on keeping complex moving parts in order. What You'll Own UGC coordination - own the end-to-end UGC process across all assigned accounts, from creator briefing and onboarding through to content review and delivery Production coordination - manage shoot logistics and production timelines, acting as the operational link between the Account lead and the Production team Campaign onboarding - be briefed on each account alongside the AM, understand the brand deeply, and confirm campaign timelines before kickoff Asset tracking - own and maintain accurate, real-time content schedules across all accounts; the tracker should always reflect live delivery status Internal communication - keep Account Managers proactively updated; flag risks early and ensure nothing catches the AM off guard UGC and influencer communication - maintain strong relationships with creators and influencers, ensuring smooth processes, consistent deliveries, and a high return-rate Quality control - review assets before they reach the AM and catch issues early, not late A day-to-day in the life of a PM You start each day reviewing content schedules across all assigned accounts - chasing anything overdue, flagging risks to the AM before they become problems. Creator comms, content QC, and tracker updates run throughout the day. Nothing waits until tomorrow. Account onboarding - attend the AM briefing, receive the onboarding form, confirm campaign timelines, and join the internal kick-off call Campaign activation - attend kickoffs and commercial briefings as new campaigns go live; brief creators and the production team simultaneously from day one UGC delivery - Send out UGC briefs, and run Day 3 and Day 5 chasers on live UGC, QC content before it reaches the AM, and manage end-to-end creator delivery Production - confirm shortlists and shoot plans with the AM, coordinate logistics with the production team, and attend pre-production meetings Weekly wrap - send each AM a clean overview every Friday so nothing is ever a surprise What We're Looking For 2+ years in a project management, operations, or production coordination role - agency experience is a strong advantage Exceptional organisational skills and attention to detail - you notice what others miss A proactive, solutions-first mindset - you flag problems before they become escalations and bring a fix, not just a flag Strong, clear communication - reliable, concise, and always one step ahead Comfortable managing multiple accounts and stakeholders simultaneously without dropping the ball Familiarity with UGC, content production, or performance creative workflows is a big plus What You'll Get Real ownership from day one - you run your accounts, not just assist on them A fast-paced, creative environment where your work directly impacts campaign performance Clear career progression within a growing agency that is scaling quickly A collaborative, high-performance team that values output, clarity, and moving fast
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Apr 29, 2026
Full time
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
If you've led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity. I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees. This isn't a policy role. It's hands-on. You'll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You'll have a small team around you, but you'll still be taking ownership of escalations, handling VIP support, and keeping things moving. What you'll be doing: Run daily IT support operations across multiple European offices. Act as the senior escalation point for tickets and incidents. Support executive and VIP users directly, white-glove standard. Manage ServiceNow queues, SLAs, and day-to-day priorities. Maintain and improve documentation, processes, and asset tracking. Manage local vendors and mobile providers. Lead by example - sleeves rolled up, not hands off. Tech stack: Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box. You'll need: 8-12 years in IT support, in financial or professional services. A proven record of hands-on technical work, not just team oversight. Experience managing a small helpdesk or regional support function. Calm under pressure, service-focused, and confident in supporting senior users. ITIL aligned mindset and solid fundamentals across modern endpoint tech. Flexibility for occasional out-of-hours work when needed. Why it's worth a look: Small team, big impact. High standards, low politics. Space to own it end-to-end and make a visible difference. If you are a strong fit for the above, call Lorenz at Hays Recruitment on (phone number removed) ASAP. My contact details are also on my LinkedIn profile. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 08, 2025
Full time
If you've led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity. I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees. This isn't a policy role. It's hands-on. You'll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You'll have a small team around you, but you'll still be taking ownership of escalations, handling VIP support, and keeping things moving. What you'll be doing: Run daily IT support operations across multiple European offices. Act as the senior escalation point for tickets and incidents. Support executive and VIP users directly, white-glove standard. Manage ServiceNow queues, SLAs, and day-to-day priorities. Maintain and improve documentation, processes, and asset tracking. Manage local vendors and mobile providers. Lead by example - sleeves rolled up, not hands off. Tech stack: Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box. You'll need: 8-12 years in IT support, in financial or professional services. A proven record of hands-on technical work, not just team oversight. Experience managing a small helpdesk or regional support function. Calm under pressure, service-focused, and confident in supporting senior users. ITIL aligned mindset and solid fundamentals across modern endpoint tech. Flexibility for occasional out-of-hours work when needed. Why it's worth a look: Small team, big impact. High standards, low politics. Space to own it end-to-end and make a visible difference. If you are a strong fit for the above, call Lorenz at Hays Recruitment on (phone number removed) ASAP. My contact details are also on my LinkedIn profile. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
If you've led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity. I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees. This isn't a policy role. It's hands-on. You'll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You'll have a small team around you, but you'll still be taking ownership of escalations, handling VIP support, and keeping things moving. What you'll be doing: Run daily IT support operations across multiple European offices.Act as the senior escalation point for tickets and incidents.Support executive and VIP users directly, white-glove standard.Manage ServiceNow queues, SLAs, and day-to-day priorities.Maintain and improve documentation, processes, and asset tracking.Manage local vendors and mobile providers.Lead by example - sleeves rolled up, not hands off. Tech stack: Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box. You'll need: 8-12 years in IT support, in financial or professional services. A proven record of hands-on technical work, not just team oversight.Experience managing a small helpdesk or regional support function.Calm under pressure, service-focused, and confident in supporting senior users.ITIL aligned mindset and solid fundamentals across modern endpoint tech.Flexibility for occasional out-of-hours work when needed. Why it's worth a look: Small team, big impact.High standards, low politics.Space to own it end-to-end and make a visible difference. If you are a strong fit for the above, call Lorenz at Hays Recruitment on ASAP. My contact details are also on my LinkedIn profile. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 08, 2025
Full time
If you've led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity. I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees. This isn't a policy role. It's hands-on. You'll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You'll have a small team around you, but you'll still be taking ownership of escalations, handling VIP support, and keeping things moving. What you'll be doing: Run daily IT support operations across multiple European offices.Act as the senior escalation point for tickets and incidents.Support executive and VIP users directly, white-glove standard.Manage ServiceNow queues, SLAs, and day-to-day priorities.Maintain and improve documentation, processes, and asset tracking.Manage local vendors and mobile providers.Lead by example - sleeves rolled up, not hands off. Tech stack: Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box. You'll need: 8-12 years in IT support, in financial or professional services. A proven record of hands-on technical work, not just team oversight.Experience managing a small helpdesk or regional support function.Calm under pressure, service-focused, and confident in supporting senior users.ITIL aligned mindset and solid fundamentals across modern endpoint tech.Flexibility for occasional out-of-hours work when needed. Why it's worth a look: Small team, big impact.High standards, low politics.Space to own it end-to-end and make a visible difference. If you are a strong fit for the above, call Lorenz at Hays Recruitment on ASAP. My contact details are also on my LinkedIn profile. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.
Sep 21, 2025
Full time
Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.
