Deputy Service Manager - Supported Accommodation Location: East Sussex Contract: Permanent, Full-time Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on-call rota Sector: Supported Housing / Homelessness / Young People / Vulnerable Adults About the Organisation Our client is a leading regional charity providing high-quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living. Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs. The Role: Deputy Service Manager As Deputy Service Manager, you will support the Service Manager in the operational running of a medium-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents. You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence. Key Responsibilities Support smooth day-to-day operations of a 24-hour supported accommodation service Ensure accommodation is safe, secure, welcoming and well-maintained Oversee referrals, assessments, inductions and occupancy agreements Deliver 1:1 keywork, groupwork and tailored support plans using trauma-informed principles Ensure high standards of safeguarding practice and risk management Promote prosocial behaviour using de-escalation and psychologically informed approaches Work with internal teams to support repairs, health & safety checks, void management and rent collection Participate in an out-of-hours management on-call rota Maintain accurate records and client data Uphold safeguarding, equality, diversity and organisational policies Contribute to service improvements using resident and stakeholder feedback Person Specification Essential Experience Background in supported housing, homelessness services, social care or similar Experience supporting young people and/or adults with multiple and complex needs Experience supervising or managing staff Understanding of safeguarding, risk management and maintaining professional boundaries Experience with housing management tasks - rent, voids, H&S, maintenance
May 08, 2026
Full time
Deputy Service Manager - Supported Accommodation Location: East Sussex Contract: Permanent, Full-time Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on-call rota Sector: Supported Housing / Homelessness / Young People / Vulnerable Adults About the Organisation Our client is a leading regional charity providing high-quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living. Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs. The Role: Deputy Service Manager As Deputy Service Manager, you will support the Service Manager in the operational running of a medium-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents. You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence. Key Responsibilities Support smooth day-to-day operations of a 24-hour supported accommodation service Ensure accommodation is safe, secure, welcoming and well-maintained Oversee referrals, assessments, inductions and occupancy agreements Deliver 1:1 keywork, groupwork and tailored support plans using trauma-informed principles Ensure high standards of safeguarding practice and risk management Promote prosocial behaviour using de-escalation and psychologically informed approaches Work with internal teams to support repairs, health & safety checks, void management and rent collection Participate in an out-of-hours management on-call rota Maintain accurate records and client data Uphold safeguarding, equality, diversity and organisational policies Contribute to service improvements using resident and stakeholder feedback Person Specification Essential Experience Background in supported housing, homelessness services, social care or similar Experience supporting young people and/or adults with multiple and complex needs Experience supervising or managing staff Understanding of safeguarding, risk management and maintaining professional boundaries Experience with housing management tasks - rent, voids, H&S, maintenance
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager Transitional Supported Housing Project - £32,760 - £38,220 per annum (Salaries vary depending on experiences) Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location Oxfordshire We are recruiting a Mental Health Team Manager for our Transitional Supported Housing Project, a service supporting individuals with serious mental health diagnoses in their recovery journey and transition to independent living. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities : Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence Manage complex cases and escalate serious concerns to clinical teams Facilitate move-ins, manage voids, and coordinate with referrals and housing teams Lead reflective practice following serious incidents Supervise and develop staff, manage rotas, recruitment, and training compliance Conduct audits, spot checks, and ensure health & safety standards Oversee medication checks and safeguarding processes Advocate for residents in clinical consultations and support benefit access Promote meaningful activities and skill development Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors. Essential: Strong experience managing a team Basic knowledge of safeguarding, mental health, and team development Strong planning, communication, and management skills Desirable: Diploma or vocational qualifications in management and leadership Knowledge of trauma-informed care, CBT, motivational interviewing Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational Make a real difference in the lives of vulnerable adults Access to training, development, and career progression Supportive management and collaborative working environment Competitive salary and pension scheme 37 days annual leave (inclusive of bank holidays) 24/7 Employee Assistance Programme (EAP) Cycle to Work Scheme Enhanced maternity, paternity and adoption leave Access to Blue Light Card discounts Opportunities for secondments and internal progression If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 04/06/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
May 08, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager Transitional Supported Housing Project - £32,760 - £38,220 per annum (Salaries vary depending on experiences) Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location Oxfordshire We are recruiting a Mental Health Team Manager for our Transitional Supported Housing Project, a service supporting individuals with serious mental health diagnoses in their recovery journey and transition to independent living. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities : Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence Manage complex cases and escalate serious concerns to clinical teams Facilitate move-ins, manage voids, and coordinate with referrals and housing teams Lead reflective practice following serious incidents Supervise and develop staff, manage rotas, recruitment, and training compliance Conduct audits, spot checks, and ensure health & safety standards Oversee medication checks and safeguarding processes Advocate for residents in clinical consultations and support benefit access Promote meaningful activities and skill development Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors. Essential: Strong experience managing a team Basic knowledge of safeguarding, mental health, and team development Strong planning, communication, and management skills Desirable: Diploma or vocational qualifications in management and leadership Knowledge of trauma-informed care, CBT, motivational interviewing Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational Make a real difference in the lives of vulnerable adults Access to training, development, and career progression Supportive management and collaborative working environment Competitive salary and pension scheme 37 days annual leave (inclusive of bank holidays) 24/7 Employee Assistance Programme (EAP) Cycle to Work Scheme Enhanced maternity, paternity and adoption leave Access to Blue Light Card discounts Opportunities for secondments and internal progression If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 04/06/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Youth Club Leader We are looking for a Youth Club Leader to oversee the operations of the youth club. Join an exciting organisation pioneering a bold new model of community-led regeneration, building a future shaped by and accountable to young people. More than a collection of buildings, it is a living network of homes, workspaces, and social spaces where youth voice drives decisions and imagination leads change. By taking derelict sites into community ownership and transforming them into vibrant, affordable places, the Commons proves that regeneration can be inclusive, creative, and sustainable. This is not just about preserving the past but creating a future where young people have real power to shape their town, their opportunities, and their shared neighbourhood. Position: Youth Club Leader Location: Eagle House, Hastings/Hybrid Hours: Full-time Salary: £33,000 per annum, plus amazing benefits Contract: Permanent Closing Date: 21st October 2025 About the Role The Youth Commons is a really important project, seeking to support young people to build confidence and agency and take more control over their environment. You will ensure a safe and engaging environment for young people aged 11-18. This includes managing the youth team, developing and delivering programs, planning and coordinating activities, and promoting youth participation. You will also handle tasks like budgeting, reporting, and record keeping You will support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers. No day will be the same, so we are looking for someone with passion and energy to continue this very unique, fulfilling and impactful project. What you will do Ensure the smooth running of the youth club Be the Designated Safeguarding Lead (DSL) Ensure appropriate staff supervision around reviewing safeguarding, case management and ensure the team are supported in dealing with referral processes Continue to develop partnerships with local youth providers including ESCC Youth Team. Represent the Commons in local and wider networks Stand up for the interests of young people within the team. Seek ways to include young people directly at all levels, including the board Coordinate a wide range of experiences for young people and through tenants and partners Support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers Help to regrow the youth workforce by supporting people into the field and towards higher levels of qualification What you ll bring to the table You will have extensive experience of working with young people and have youth work qualification, or similar experience of managing a project or programme. You will have the ability to motivate people, deal with complex cases and have an understanding of the Children Act, Working Together to Safeguard Children and Mental Health Act What you ll get from working here Make a real contribution to the community around you and have a hand in investing in the future of the organisation A culture and mission to invest in staff to build on their existing skills through bespoke development and training opportunities A kind and compassionate employer with a mental health first approach to work No pension contribution deductions have to come from your salary, 100% employer contribution (you can add more to the pension if you choose) Employee Assistance Program Monthly wellbeing budget Monthly team lunch on us and lots of social events 23 day holiday + bank holidays (increases by one day per year of service) Extra-special day off on your birthday About the Organisation The Commons comprises 12 buildings and spaces which include vaults, caves and multi storey office blocks, all of which have been brought from dereliction into use as homes, workspace, leisure and learning and are located in the White Rock area of central Hastings, working together for common good , which is called Commoning . Rents are capped to protect affordability and good uses are prioritised over profit. The organisations is committed to creating diverse, inclusive environments and will not discriminate unfairly on the grounds of age, disability, sex, sexual orientation, gender reassignment, pregnancy and maternity, race (including colour, nationality and ethnic or national origin), religion or belief, marriage and civil partnership (all of which are protected characteristics under the law); nor will will it discriminate unfairly on the grounds of class, financial status, or any other unjustifiable cause. It seeks to recognise and overcome involuntary bias so that nobody with a protected characteristic is discriminated against directly or indirectly, or is victimised or harassed in relation to a relevant protected characteristic. You may also have experience in areas such as Youth, Youth Club, Youth Project, Youth Manager, Youth Club Manager, Youth Project Manager, Youth Worker, Senior Youth Worker, Lead Youth Worker, Youth Work Lead, Youth Leader, Youth Club Leader and/or working with young people in schools or PRUs PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Sep 24, 2025
Full time
Youth Club Leader We are looking for a Youth Club Leader to oversee the operations of the youth club. Join an exciting organisation pioneering a bold new model of community-led regeneration, building a future shaped by and accountable to young people. More than a collection of buildings, it is a living network of homes, workspaces, and social spaces where youth voice drives decisions and imagination leads change. By taking derelict sites into community ownership and transforming them into vibrant, affordable places, the Commons proves that regeneration can be inclusive, creative, and sustainable. This is not just about preserving the past but creating a future where young people have real power to shape their town, their opportunities, and their shared neighbourhood. Position: Youth Club Leader Location: Eagle House, Hastings/Hybrid Hours: Full-time Salary: £33,000 per annum, plus amazing benefits Contract: Permanent Closing Date: 21st October 2025 About the Role The Youth Commons is a really important project, seeking to support young people to build confidence and agency and take more control over their environment. You will ensure a safe and engaging environment for young people aged 11-18. This includes managing the youth team, developing and delivering programs, planning and coordinating activities, and promoting youth participation. You will also handle tasks like budgeting, reporting, and record keeping You will support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers. No day will be the same, so we are looking for someone with passion and energy to continue this very unique, fulfilling and impactful project. What you will do Ensure the smooth running of the youth club Be the Designated Safeguarding Lead (DSL) Ensure appropriate staff supervision around reviewing safeguarding, case management and ensure the team are supported in dealing with referral processes Continue to develop partnerships with local youth providers including ESCC Youth Team. Represent the Commons in local and wider networks Stand up for the interests of young people within the team. Seek ways to include young people directly at all levels, including the board Coordinate a wide range of experiences for young people and through tenants and partners Support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers Help to regrow the youth workforce by supporting people into the field and towards higher levels of qualification What you ll bring to the table You will have extensive experience of working with young people and have youth work qualification, or similar experience of managing a project or programme. You will have the ability to motivate people, deal with complex cases and have an understanding of the Children Act, Working Together to Safeguard Children and Mental Health Act What you ll get from working here Make a real contribution to the community around you and have a hand in investing in the future of the organisation A culture and mission to invest in staff to build on their existing skills through bespoke development and training opportunities A kind and compassionate employer with a mental health first approach to work No pension contribution deductions have to come from your salary, 100% employer contribution (you can add more to the pension if you choose) Employee Assistance Program Monthly wellbeing budget Monthly team lunch on us and lots of social events 23 day holiday + bank holidays (increases by one day per year of service) Extra-special day off on your birthday About the Organisation The Commons comprises 12 buildings and spaces which include vaults, caves and multi storey office blocks, all of which have been brought from dereliction into use as homes, workspace, leisure and learning and are located in the White Rock area of central Hastings, working together for common good , which is called Commoning . Rents are capped to protect affordability and good uses are prioritised over profit. The organisations is committed to creating diverse, inclusive environments and will not discriminate unfairly on the grounds of age, disability, sex, sexual orientation, gender reassignment, pregnancy and maternity, race (including colour, nationality and ethnic or national origin), religion or belief, marriage and civil partnership (all of which are protected characteristics under the law); nor will will it discriminate unfairly on the grounds of class, financial status, or any other unjustifiable cause. It seeks to recognise and overcome involuntary bias so that nobody with a protected characteristic is discriminated against directly or indirectly, or is victimised or harassed in relation to a relevant protected characteristic. You may also have experience in areas such as Youth, Youth Club, Youth Project, Youth Manager, Youth Club Manager, Youth Project Manager, Youth Worker, Senior Youth Worker, Lead Youth Worker, Youth Work Lead, Youth Leader, Youth Club Leader and/or working with young people in schools or PRUs PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Your new company Our client is a leading provider of integrated support services for the UK's military infrastructure. This organisation is responsible for the design, construction, and ongoing management of modern living and working environments for armed forces personnel. The company delivers large-scale, long-term projects that encompass facilities management, construction, refurbishment, and lifecycle maintenance across multiple garrisons. With a focus on sustainability, operational efficiency, and high-quality service delivery, the team works in close partnership with the Ministry of Defence and other stakeholders to ensure that military communities are supported with safe, functional, and future-ready facilities. Your new role A senior technology leadership opportunity is available, reporting directly to the Director of Business Services. The Head of IT is responsible for ensuring that technology services, infrastructure, and operations effectively support business needs and align with corporate IT direction. This role is key to enabling business performance through reliable, secure, and scalable IT solutions. The Head of IT works closely with corporate IT, business functions, and digital leadership to ensure IT capabilities are aligned with strategic priorities, operational requirements, and compliance standards. The role includes proactive management of the company's cyber security posture, safeguarding assets and data from evolving threats.A strong focus is placed on service delivery, stakeholder engagement, and managing relationships with internal teams and external suppliers. Key Responsibilities: Lead the delivery of IT services to meet business expectations, ensuring performance, reliability, and responsiveness. Develop and implement a comprehensive cyber security strategy aligned with business objectives and compliance requirements, including risk management and incident response planning. Ensure the security and integrity of IT infrastructure, adhering to relevant standards and policies. Collaborate with digital leadership to ensure IT platforms support innovation and transformation. Lead technology initiatives to enhance user experience and enable innovation. Build and maintain relationships with corporate IT, business stakeholders, and service providers to ensure alignment and continuous improvement. Monitor and manage IT service levels, resolving service challenges and ensuring user satisfaction. Develop and implement IT plans that align with business strategy and priorities. Lead and develop the IT team, fostering a culture of accountability, service excellence, and professional growth. Manage the IT budget, ensuring value for money and strategic investment in core capabilities. This position is suited to an experienced IT leader seeking a new challenge in a complex, multi-stakeholder environment. What you'll need to succeed You will need to demonstrate IT leadership experience, with a proven track record in IT service delivery management. Experience managing within IT security frameworks such as ISO27001 or NIST is essential. You should have a strong understanding of data protection regulations and standards, including GDPR, and experience ensuring organisational compliance. The role requires the ability to identify, analyse, and prioritise cyber security risks to the business. You will have experience with IT system implementations, as well as hiring, managing, and retaining a team of technology professionals. Project management experience is required, along with experience in both line and matrix management of IT support staff. Strong customer service skills are important, with the ability to understand business priorities and align IT delivery accordingly. You should be an expert in managing third-party suppliers and have comprehensive technical knowledge of IT infrastructure. An in-depth understanding of business activities, delivery models, and business processes is required, as is the ability to monitor industry benchmarks and competitors to drive efficiency improvements in IT delivery. Experience managing customer relationships with senior-level management and shaping Service Level Agreements with customers and service providers is also essential.The ideal candidate will have strong interpersonal and communication skills, both verbal and written. You should be proficient in planning, problem-solving, and organisational skills, with the ability to anticipate the implications of decisions. Self-motivation, initiative, and determination to meet objectives are important, as is the ability to adapt to change and handle uncertainty. You will be an effective team leader, able to motivate and delegate, and capable of working both independently and collaboratively as part of a wider team. What you'll get in return The benefits package includes 25 days of holiday plus bank holidays, with the option to buy or sell additional days each year. The role offers a car allowance of £8,000 or the choice of a company car. Additional benefits include private medical healthcare and a range of flexible options such as life assurance, dental coverage, discounted gym memberships, and retailer discounts. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 23, 2025
Full time
Your new company Our client is a leading provider of integrated support services for the UK's military infrastructure. This organisation is responsible for the design, construction, and ongoing management of modern living and working environments for armed forces personnel. The company delivers large-scale, long-term projects that encompass facilities management, construction, refurbishment, and lifecycle maintenance across multiple garrisons. With a focus on sustainability, operational efficiency, and high-quality service delivery, the team works in close partnership with the Ministry of Defence and other stakeholders to ensure that military communities are supported with safe, functional, and future-ready facilities. Your new role A senior technology leadership opportunity is available, reporting directly to the Director of Business Services. The Head of IT is responsible for ensuring that technology services, infrastructure, and operations effectively support business needs and align with corporate IT direction. This role is key to enabling business performance through reliable, secure, and scalable IT solutions. The Head of IT works closely with corporate IT, business functions, and digital leadership to ensure IT capabilities are aligned with strategic priorities, operational requirements, and compliance standards. The role includes proactive management of the company's cyber security posture, safeguarding assets and data from evolving threats.A strong focus is placed on service delivery, stakeholder engagement, and managing relationships with internal teams and external suppliers. Key Responsibilities: Lead the delivery of IT services to meet business expectations, ensuring performance, reliability, and responsiveness. Develop and implement a comprehensive cyber security strategy aligned with business objectives and compliance requirements, including risk management and incident response planning. Ensure the security and integrity of IT infrastructure, adhering to relevant standards and policies. Collaborate with digital leadership to ensure IT platforms support innovation and transformation. Lead technology initiatives to enhance user experience and enable innovation. Build and maintain relationships with corporate IT, business stakeholders, and service providers to ensure alignment and continuous improvement. Monitor and manage IT service levels, resolving service challenges and ensuring user satisfaction. Develop and implement IT plans that align with business strategy and priorities. Lead and develop the IT team, fostering a culture of accountability, service excellence, and professional growth. Manage the IT budget, ensuring value for money and strategic investment in core capabilities. This position is suited to an experienced IT leader seeking a new challenge in a complex, multi-stakeholder environment. What you'll need to succeed You will need to demonstrate IT leadership experience, with a proven track record in IT service delivery management. Experience managing within IT security frameworks such as ISO27001 or NIST is essential. You should have a strong understanding of data protection regulations and standards, including GDPR, and experience ensuring organisational compliance. The role requires the ability to identify, analyse, and prioritise cyber security risks to the business. You will have experience with IT system implementations, as well as hiring, managing, and retaining a team of technology professionals. Project management experience is required, along with experience in both line and matrix management of IT support staff. Strong customer service skills are important, with the ability to understand business priorities and align IT delivery accordingly. You should be an expert in managing third-party suppliers and have comprehensive technical knowledge of IT infrastructure. An in-depth understanding of business activities, delivery models, and business processes is required, as is the ability to monitor industry benchmarks and competitors to drive efficiency improvements in IT delivery. Experience managing customer relationships with senior-level management and shaping Service Level Agreements with customers and service providers is also essential.The ideal candidate will have strong interpersonal and communication skills, both verbal and written. You should be proficient in planning, problem-solving, and organisational skills, with the ability to anticipate the implications of decisions. Self-motivation, initiative, and determination to meet objectives are important, as is the ability to adapt to change and handle uncertainty. You will be an effective team leader, able to motivate and delegate, and capable of working both independently and collaboratively as part of a wider team. What you'll get in return The benefits package includes 25 days of holiday plus bank holidays, with the option to buy or sell additional days each year. The role offers a car allowance of £8,000 or the choice of a company car. Additional benefits include private medical healthcare and a range of flexible options such as life assurance, dental coverage, discounted gym memberships, and retailer discounts. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
