Business Development Manager Oxford East Leading Telecoms Reseller £35k - £40k Base Salary £385 Car Allowance OTE £70k+ We are exclusively partnering with a high-growth Telecoms Reseller looking to appoint an ambitious Business Development Manager to spearhead their expansion in the Oxford East region. This is a fantastic opportunity for a "hunter" who wants the best of both worlds: the agility of a specialist reseller and the backing of Tier 1 partnerships with 3CX, Gamma, and Voiceflex. The Role: 80% Hunter, 100% Ownership This is a field-based sales role designed for a pro-active closer. You will be responsible for identifying, prospecting, and closing new business opportunities across Hosted Voice, Connectivity, and Mobile. Autonomy: 2 days office-based (collaboration/admin) and 3 days on the road/home-based. Lead Support: While the business provides a stream of qualified leads ( 20%), the successful candidate will be a self-starter capable of generating 80% of their own pipeline this can be net new business or up selling and cross selling to the large existing base of Managed Print clients. Portfolio Management: Uniquely, you keep the accounts you win. This allows you to nurture long-term relationships and maximize the lifetime value of your desk. The Numbers Base Salary: £35,000 £40,000 (depending on experience). Car Package: Choice of a Company Car or a £385pcm Car Allowance. Ramp-up Targets: Months 1-3: £4k GP target to get you up to speed. Month 4 onwards: £8k GP (TCV) ongoing target. What We re Looking For Our client is looking for a specialist, not a generalist. You must be able to talk the talk when it comes to modern Unified Communications. Proven experience selling Hosted Voice (ideally Gamma, 3CX, or Voiceflex platforms, however experience with other platforms is fine). A proven ability to self-generate leads and knock on doors (physical and digital). Experience selling Mobile and Data/Connectivity solutions alongside VoIP. Location: Based within commutable distance of East Oxford The Hiring Process Our client is looking for a June 1st start date ideally but can extend if needed for notice period. The process is streamlined and decisive: Phase 1: Face-to-face meeting with the Hiring Manager . Phase 2: Final interview with Sales Manager and the Sales Director. How to Apply If you have the telecoms experience and the drive to hit an £8k monthly target, please submit your CV today for an initial confidential discussion.
May 02, 2026
Full time
Business Development Manager Oxford East Leading Telecoms Reseller £35k - £40k Base Salary £385 Car Allowance OTE £70k+ We are exclusively partnering with a high-growth Telecoms Reseller looking to appoint an ambitious Business Development Manager to spearhead their expansion in the Oxford East region. This is a fantastic opportunity for a "hunter" who wants the best of both worlds: the agility of a specialist reseller and the backing of Tier 1 partnerships with 3CX, Gamma, and Voiceflex. The Role: 80% Hunter, 100% Ownership This is a field-based sales role designed for a pro-active closer. You will be responsible for identifying, prospecting, and closing new business opportunities across Hosted Voice, Connectivity, and Mobile. Autonomy: 2 days office-based (collaboration/admin) and 3 days on the road/home-based. Lead Support: While the business provides a stream of qualified leads ( 20%), the successful candidate will be a self-starter capable of generating 80% of their own pipeline this can be net new business or up selling and cross selling to the large existing base of Managed Print clients. Portfolio Management: Uniquely, you keep the accounts you win. This allows you to nurture long-term relationships and maximize the lifetime value of your desk. The Numbers Base Salary: £35,000 £40,000 (depending on experience). Car Package: Choice of a Company Car or a £385pcm Car Allowance. Ramp-up Targets: Months 1-3: £4k GP target to get you up to speed. Month 4 onwards: £8k GP (TCV) ongoing target. What We re Looking For Our client is looking for a specialist, not a generalist. You must be able to talk the talk when it comes to modern Unified Communications. Proven experience selling Hosted Voice (ideally Gamma, 3CX, or Voiceflex platforms, however experience with other platforms is fine). A proven ability to self-generate leads and knock on doors (physical and digital). Experience selling Mobile and Data/Connectivity solutions alongside VoIP. Location: Based within commutable distance of East Oxford The Hiring Process Our client is looking for a June 1st start date ideally but can extend if needed for notice period. The process is streamlined and decisive: Phase 1: Face-to-face meeting with the Hiring Manager . Phase 2: Final interview with Sales Manager and the Sales Director. How to Apply If you have the telecoms experience and the drive to hit an £8k monthly target, please submit your CV today for an initial confidential discussion.
Your new company You will be working for a social housing organisation in Manchester Your new role As a Building Surveyor you join the Complex Repairs & Maintenance team on a permanent basis. The successful candidate will be based at the Manchester office, with travel required across the region. The purpose of this role is to assess and deliver bespoke projects providing technical advice, support and property evaluation on the condition and delivery / investment requirements of the property portfolio within the Group. This is a fast-paced role, with reactive assessments and action necessary. Stock Sustainability Effectively contribute towards stock sustainability, option appraisal of stock and delivery options, including any associated regeneration initiatives. Project Management Taking account of long-term maintenance needs, develop and project manage bespoke investment/refurbishment projects through appraisal in conjunction with other directorates across the business providing commercial solutions to address poor performing assets. Surveys and Project Appraisal Undertake high quality dilapidation/diagnostic building surveys across the Group providing detailed project appraisals and technical advice and support on property condition and investment requirements. Validate identified investment requirements and ensure investment is in line with the Asset Management Strategy. Investment Planning Support the investment programme assessing compatibility with the neighbourhood plan, in line with the organisation's and Regulatory standards, including the development of comprehensive detailed specifications that will ensure effective delivery whilst working in collaboration with Landlord Compliance, Capital Delivery and Repairs and Maintenance Teams considering whole life maintenance, and innovative solutions where applicable. Health and Safety Be responsible for health and safety and compliance with legislative requirements including CDM for all Major Works Projects activities across the Group and support the wider directorate in knowledge and expertise. What you'll need to succeed Skills & ExperienceEssential Demonstrable knowledge of building construction, building standards, planning regulations, regulatory standards, and leasehold legislation (including Awaab's Law). Commercial understanding and experience of value for money drivers in construction with delivery of bespoke investment programmes. Detailed knowledge of construction specifications, contracts and their effective management. Knowledge of project financial valuation and evaluation, performance assessment and budget management. Experience of performing the role of 'principal designer' and knowledge of the requirements of CDM. Self-motivated, organised and ability to work autonomously Experience managing relationships with internal and external stakeholders. A Full UK Driving Licence and access to your own car. Desirable Previous experience of managing similar projects. IT skills - Microsoft office and Auto CAD com. Qualifications Essential Building related Degree or equivalent qualification/ building related specialism. What you'll get in return Salary 47,500 per annum 32 days annual leave plus bank holidays Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to 150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 02, 2026
Full time
Your new company You will be working for a social housing organisation in Manchester Your new role As a Building Surveyor you join the Complex Repairs & Maintenance team on a permanent basis. The successful candidate will be based at the Manchester office, with travel required across the region. The purpose of this role is to assess and deliver bespoke projects providing technical advice, support and property evaluation on the condition and delivery / investment requirements of the property portfolio within the Group. This is a fast-paced role, with reactive assessments and action necessary. Stock Sustainability Effectively contribute towards stock sustainability, option appraisal of stock and delivery options, including any associated regeneration initiatives. Project Management Taking account of long-term maintenance needs, develop and project manage bespoke investment/refurbishment projects through appraisal in conjunction with other directorates across the business providing commercial solutions to address poor performing assets. Surveys and Project Appraisal Undertake high quality dilapidation/diagnostic building surveys across the Group providing detailed project appraisals and technical advice and support on property condition and investment requirements. Validate identified investment requirements and ensure investment is in line with the Asset Management Strategy. Investment Planning Support the investment programme assessing compatibility with the neighbourhood plan, in line with the organisation's and Regulatory standards, including the development of comprehensive detailed specifications that will ensure effective delivery whilst working in collaboration with Landlord Compliance, Capital Delivery and Repairs and Maintenance Teams considering whole life maintenance, and innovative solutions where applicable. Health and Safety Be responsible for health and safety and compliance with legislative requirements including CDM for all Major Works Projects activities across the Group and support the wider directorate in knowledge and expertise. What you'll need to succeed Skills & ExperienceEssential Demonstrable knowledge of building construction, building standards, planning regulations, regulatory standards, and leasehold legislation (including Awaab's Law). Commercial understanding and experience of value for money drivers in construction with delivery of bespoke investment programmes. Detailed knowledge of construction specifications, contracts and their effective management. Knowledge of project financial valuation and evaluation, performance assessment and budget management. Experience of performing the role of 'principal designer' and knowledge of the requirements of CDM. Self-motivated, organised and ability to work autonomously Experience managing relationships with internal and external stakeholders. A Full UK Driving Licence and access to your own car. Desirable Previous experience of managing similar projects. IT skills - Microsoft office and Auto CAD com. Qualifications Essential Building related Degree or equivalent qualification/ building related specialism. What you'll get in return Salary 47,500 per annum 32 days annual leave plus bank holidays Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to 150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Corporate Tax Senior Manager / Business Tax Senior Manager - SUPERB ROLE McGinnis Loy Associates is proud to be working with a Top25 Accountancy Practice who are looking for a Corporate Tax Senior Manager to join their growing team in Reading. Reporting to the Tax Partner, the role would ideally suit an ATT or CTA or ACA qualified tax specialist from a Top75 or Regional Accountancy practice, or Tax Boutique. You will be coaching junior members of the team & helping to grow the team, undertaking business development to grow the Corporate Tax service line, and you should be able to demonstrate both strong compliance & advisory expertise. Key duties include: Reviewing complex corporate tax returns within agreed service levels and quality standards, identifying additional tax planning opportunities Alongside the Partner, leading work on UK and cross-border tax advisory projects and dealing directly with clients Generating new leads and winning new tax compliance & advisory work Assisting with the portfolio of owner-managed businesses through to UK & Int'l corporates (typically £10m - £250m turnover) Dealing with all corporate tax queries on behalf of clients, and preparation of client meeting notes for the Director/Partner Planning and reviewing work carried out by team members and helping to grow the Corporate Tax team of ATT/CTA Qualified's Completing appraisals for members of staff to enhance their effectiveness, and interviewing new members of staff for the team Assisting with the development of tax efficient structures and assisting with corporate re-organisation's for tax planning purposes Liaising directly with clients regarding corporate tax matters on the phone and in person, and others in the regional tax departments Identifying changes in UK legislation and how this may impact the corporate tax client portfolios Ensuring the quality of corporate tax work is done to agreed cost and timescales To be considered for the role, you should ideally be seeking a move to an accounting practice/firm where wider responsibilities and a broader client base will be made available to you. Therefore, knowledge and experience of reviewing corporate tax computations for larger OMB businesses, dealing with some tax advisory issues and managing a diverse client portfolio is desirable. A solid understanding and application of UK GAAP accounting fundamentals and applications is required and you should be proficient in staff management, coaching & training, business development and dealing with client tax issues. You should be keen to develop new and existing business, work well under pressure and still deliver on time and budget. On offer is a salary up to £95,000 depending on experience excellent benefits including 25 days holiday, pension scheme and healthcare. To apply for the position or for more information, please contact McGinnis Loy Associates (Reading) Office by telephone or via email at com McGinnis Loy Associates is acting as an Employment Agency in relation to this vacancy, in accordance with the Employment Agencies Act. Follow us on or check our Linked-In company profile
May 02, 2026
Full time
Corporate Tax Senior Manager / Business Tax Senior Manager - SUPERB ROLE McGinnis Loy Associates is proud to be working with a Top25 Accountancy Practice who are looking for a Corporate Tax Senior Manager to join their growing team in Reading. Reporting to the Tax Partner, the role would ideally suit an ATT or CTA or ACA qualified tax specialist from a Top75 or Regional Accountancy practice, or Tax Boutique. You will be coaching junior members of the team & helping to grow the team, undertaking business development to grow the Corporate Tax service line, and you should be able to demonstrate both strong compliance & advisory expertise. Key duties include: Reviewing complex corporate tax returns within agreed service levels and quality standards, identifying additional tax planning opportunities Alongside the Partner, leading work on UK and cross-border tax advisory projects and dealing directly with clients Generating new leads and winning new tax compliance & advisory work Assisting with the portfolio of owner-managed businesses through to UK & Int'l corporates (typically £10m - £250m turnover) Dealing with all corporate tax queries on behalf of clients, and preparation of client meeting notes for the Director/Partner Planning and reviewing work carried out by team members and helping to grow the Corporate Tax team of ATT/CTA Qualified's Completing appraisals for members of staff to enhance their effectiveness, and interviewing new members of staff for the team Assisting with the development of tax efficient structures and assisting with corporate re-organisation's for tax planning purposes Liaising directly with clients regarding corporate tax matters on the phone and in person, and others in the regional tax departments Identifying changes in UK legislation and how this may impact the corporate tax client portfolios Ensuring the quality of corporate tax work is done to agreed cost and timescales To be considered for the role, you should ideally be seeking a move to an accounting practice/firm where wider responsibilities and a broader client base will be made available to you. Therefore, knowledge and experience of reviewing corporate tax computations for larger OMB businesses, dealing with some tax advisory issues and managing a diverse client portfolio is desirable. A solid understanding and application of UK GAAP accounting fundamentals and applications is required and you should be proficient in staff management, coaching & training, business development and dealing with client tax issues. You should be keen to develop new and existing business, work well under pressure and still deliver on time and budget. On offer is a salary up to £95,000 depending on experience excellent benefits including 25 days holiday, pension scheme and healthcare. To apply for the position or for more information, please contact McGinnis Loy Associates (Reading) Office by telephone or via email at com McGinnis Loy Associates is acting as an Employment Agency in relation to this vacancy, in accordance with the Employment Agencies Act. Follow us on or check our Linked-In company profile
Health, Safety & Environmental (HSE) Manager Food Manufacturing Oxfordshire Standalone Role with Real Influence Some roles ask you to maintain standards. Others give you the platform to redefine them. This is an opportunity to step into a true site leadership role, where you'll shape not just systems and compliance - but the behaviours, mindset, and culture of an entire manufacturing operation. We're exclusively supporting a well-invested and growing food manufacturing business in Oxfordshire to appoint a Health, Safety & Environmental Manager. This is a standalone position, reporting directly into the Site Director, where you'll partner closely with the Senior Leadership Team to drive a progressive and engaging HSE agenda. If you're someone who believes safety is built through people, not paperwork - this could be exactly what you've been looking for. The Opportunity This is a role with visibility, autonomy, and impact. You'll take ownership of all things HSE on site - from leading management systems and ensuring compliance, to coaching teams and embedding a behavioural safety culture that genuinely sticks. You'll be the voice of HSE at leadership level, while remaining present and influential on the factory floor - building trust, challenging where needed, and inspiring change. Key Responsibilities Shaping Culture & Engagement Drive a proactive, behavioural safety culture across site Engage and influence stakeholders at all levels, from operators to senior leadership Lead safety conversations, observations, and coaching to embed best practice Act as a trusted partner to operational teams, ensuring safe systems of work are practical and effective Systems, Standards & Best Practice Develop, implement and maintain HSE management systems aligned to ISO 45001 and ISO 14001 Own the site risk assessment process, ensuring quality, consistency, and completion of actions Manage environmental aspects and impacts, identifying opportunities for improvement Benchmark externally to bring fresh thinking and continuous improvement to site Incident Management & Compliance Lead the site's incident management process - from initial response through to root cause analysis Ensure corrective and preventative actions are meaningful and embedded Maintain full compliance with all relevant HSE legislation and standards Act as the primary contact for regulatory bodies and external stakeholders Audits, Reporting & Performance Lead internal and external audits, ensuring site readiness at all times Track and report on HSE KPIs, driving accountability and continuous improvement Ensure non-conformances are addressed thoroughly and sustainably Provide clear, insightful reporting to the Senior Leadership Team Training & Capability Building Identify HSE training needs across the site and ensure compliance Deliver engaging and practical training, including inductions Build confidence and capability within teams to take ownership of safety Supporting Site Development Provide HSE input into site projects and continuous improvement initiatives Ensure safety and environmental considerations are embedded in operational decisions About You You'll be a confident, credible HSE professional who thrives in a standalone role - someone who can balance technical expertise with strong influencing skills. We're looking for: Experience within food, beverage, or FMCG manufacturing Strong working knowledge of ISO 45001 and ISO 14001 NEBOSH General Certificate (essential) NEBOSH Diploma (or working towards / willing to achieve) Environmental qualification such as IEMA (or willingness to obtain) And equally important: A hands-on, visible approach - comfortable on the factory floor Strong communication skills, with the ability to influence and engage at all levels The confidence to challenge, coach, and drive behavioural change Highly organised, with a strong attention to detail A mindset focused on improvement, not just compliance Why This Role? This is more than a compliance role - it's a chance to shape the future of HSE on site. You'll have the autonomy to lead, the support of an engaged leadership team, and the opportunity to make a lasting impact in a business that values safety, sustainability, and continuous improvement. If you're ready to take ownership, influence culture, and build something meaningful - we'd love to hear from you. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
May 02, 2026
Full time
Health, Safety & Environmental (HSE) Manager Food Manufacturing Oxfordshire Standalone Role with Real Influence Some roles ask you to maintain standards. Others give you the platform to redefine them. This is an opportunity to step into a true site leadership role, where you'll shape not just systems and compliance - but the behaviours, mindset, and culture of an entire manufacturing operation. We're exclusively supporting a well-invested and growing food manufacturing business in Oxfordshire to appoint a Health, Safety & Environmental Manager. This is a standalone position, reporting directly into the Site Director, where you'll partner closely with the Senior Leadership Team to drive a progressive and engaging HSE agenda. If you're someone who believes safety is built through people, not paperwork - this could be exactly what you've been looking for. The Opportunity This is a role with visibility, autonomy, and impact. You'll take ownership of all things HSE on site - from leading management systems and ensuring compliance, to coaching teams and embedding a behavioural safety culture that genuinely sticks. You'll be the voice of HSE at leadership level, while remaining present and influential on the factory floor - building trust, challenging where needed, and inspiring change. Key Responsibilities Shaping Culture & Engagement Drive a proactive, behavioural safety culture across site Engage and influence stakeholders at all levels, from operators to senior leadership Lead safety conversations, observations, and coaching to embed best practice Act as a trusted partner to operational teams, ensuring safe systems of work are practical and effective Systems, Standards & Best Practice Develop, implement and maintain HSE management systems aligned to ISO 45001 and ISO 14001 Own the site risk assessment process, ensuring quality, consistency, and completion of actions Manage environmental aspects and impacts, identifying opportunities for improvement Benchmark externally to bring fresh thinking and continuous improvement to site Incident Management & Compliance Lead the site's incident management process - from initial response through to root cause analysis Ensure corrective and preventative actions are meaningful and embedded Maintain full compliance with all relevant HSE legislation and standards Act as the primary contact for regulatory bodies and external stakeholders Audits, Reporting & Performance Lead internal and external audits, ensuring site readiness at all times Track and report on HSE KPIs, driving accountability and continuous improvement Ensure non-conformances are addressed thoroughly and sustainably Provide clear, insightful reporting to the Senior Leadership Team Training & Capability Building Identify HSE training needs across the site and ensure compliance Deliver engaging and practical training, including inductions Build confidence and capability within teams to take ownership of safety Supporting Site Development Provide HSE input into site projects and continuous improvement initiatives Ensure safety and environmental considerations are embedded in operational decisions About You You'll be a confident, credible HSE professional who thrives in a standalone role - someone who can balance technical expertise with strong influencing skills. We're looking for: Experience within food, beverage, or FMCG manufacturing Strong working knowledge of ISO 45001 and ISO 14001 NEBOSH General Certificate (essential) NEBOSH Diploma (or working towards / willing to achieve) Environmental qualification such as IEMA (or willingness to obtain) And equally important: A hands-on, visible approach - comfortable on the factory floor Strong communication skills, with the ability to influence and engage at all levels The confidence to challenge, coach, and drive behavioural change Highly organised, with a strong attention to detail A mindset focused on improvement, not just compliance Why This Role? This is more than a compliance role - it's a chance to shape the future of HSE on site. You'll have the autonomy to lead, the support of an engaged leadership team, and the opportunity to make a lasting impact in a business that values safety, sustainability, and continuous improvement. If you're ready to take ownership, influence culture, and build something meaningful - we'd love to hear from you. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Key Responsibilities Deliver the objectives, focusing on working with the Fleet Customer Care team to train and inspire efficient and effective customer management and the highest standards of communication. Handle direct contacts with key Fleet Account Managers displaying the highest standards of professionalism and customer care while developing strong mutual relationships. Handle direct escalated contacts displaying the highest standards of professionalism and customer care. Ensure all customer enquiries are responded to effectively, balancing Company policies & budgets with customer expectations, with a view to maintaining customer loyalty and Stellantis Corporate values. Manage the alignment of Fleet Customer Care to deliver the goal of 'common plumbing' in terms of process across all Stellantis Brands. Ensure management reports are available as required to understand reasons for customer contacts and solutions actioned. Proactively find solutions and actions to reduce reasons for customer contacts. Analyse quality data on Fleet Customer Care provided by the Customer Care Quality Team and coach individual team members whose work performance falls below targets. Research, investigate and identify the root cause of 'escalated' customer enquiries. Decide and ensure implementation of the appropriate response/resolution to the customer enquiry. Maintain an active interest in the case until the problem has been resolved. Ensure appropriate use of the goodwill, loss of use, mobility and buy-back budget. Support the Stellantis Customer Care agents in using the results of customer cases to identify non-compliances within the company's policies and procedures and to identify the need for corrective & preventative action to be taken. Build strong working relationships with the Fleet Director, Fleet Managers and internal stakeholders, as well as the Stellantis Field Force and other teams as necessary. About You Automotive industry experience (preferred). Minimum 2 years experience in a similar position. Intermediate computer literacy. Demonstrable BackOffice operations management techniques. Proven experience of managing a team and effective management skills. Good understanding of operational activities of Customer Care Call Centres, New Vehicle Distributors, Authorised Repairers and Distrigo Parts Hubs. Experience with Domain of Service systems. Understanding of critical Consumer legislation (Consumer Rights Act, Consumer Duty, etc.). Ability to communicate and express yourself correctly in spoken and written language. Ability to manage conflicts. Be receptive and proactive. Have outstanding communication and analytical skills. Excellent ability to manage a team, motivating and inspiring them. Ability to influence and convince others of your opinion. Ability to remain objective in a high pressure environment. Good project management and problem solving skills. Salary & Benefits £32,000 dependant on experience. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract Permanent / Full Time Working Hours Monday to Friday / 40 hours per week Place of Work Stellantis, Pinley House, 2 Sunbeam Way, Coventry CV3 1ND Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment The successful candidate will be employed by Calex UK (). Visa Sponsorship Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
May 02, 2026
Full time
Key Responsibilities Deliver the objectives, focusing on working with the Fleet Customer Care team to train and inspire efficient and effective customer management and the highest standards of communication. Handle direct contacts with key Fleet Account Managers displaying the highest standards of professionalism and customer care while developing strong mutual relationships. Handle direct escalated contacts displaying the highest standards of professionalism and customer care. Ensure all customer enquiries are responded to effectively, balancing Company policies & budgets with customer expectations, with a view to maintaining customer loyalty and Stellantis Corporate values. Manage the alignment of Fleet Customer Care to deliver the goal of 'common plumbing' in terms of process across all Stellantis Brands. Ensure management reports are available as required to understand reasons for customer contacts and solutions actioned. Proactively find solutions and actions to reduce reasons for customer contacts. Analyse quality data on Fleet Customer Care provided by the Customer Care Quality Team and coach individual team members whose work performance falls below targets. Research, investigate and identify the root cause of 'escalated' customer enquiries. Decide and ensure implementation of the appropriate response/resolution to the customer enquiry. Maintain an active interest in the case until the problem has been resolved. Ensure appropriate use of the goodwill, loss of use, mobility and buy-back budget. Support the Stellantis Customer Care agents in using the results of customer cases to identify non-compliances within the company's policies and procedures and to identify the need for corrective & preventative action to be taken. Build strong working relationships with the Fleet Director, Fleet Managers and internal stakeholders, as well as the Stellantis Field Force and other teams as necessary. About You Automotive industry experience (preferred). Minimum 2 years experience in a similar position. Intermediate computer literacy. Demonstrable BackOffice operations management techniques. Proven experience of managing a team and effective management skills. Good understanding of operational activities of Customer Care Call Centres, New Vehicle Distributors, Authorised Repairers and Distrigo Parts Hubs. Experience with Domain of Service systems. Understanding of critical Consumer legislation (Consumer Rights Act, Consumer Duty, etc.). Ability to communicate and express yourself correctly in spoken and written language. Ability to manage conflicts. Be receptive and proactive. Have outstanding communication and analytical skills. Excellent ability to manage a team, motivating and inspiring them. Ability to influence and convince others of your opinion. Ability to remain objective in a high pressure environment. Good project management and problem solving skills. Salary & Benefits £32,000 dependant on experience. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract Permanent / Full Time Working Hours Monday to Friday / 40 hours per week Place of Work Stellantis, Pinley House, 2 Sunbeam Way, Coventry CV3 1ND Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment The successful candidate will be employed by Calex UK (). Visa Sponsorship Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Advanced Specialist Clinical Pharmacist - Breast Cancer The Christie NHS Foundation Trust Employer: The Christie NHS Foundation Trust Location: Manchester, M20 4BX Contract Type: Permanent Hours: Full time Disability Confident: Yes About this job We have an exciting opportunity for a highly motivated and experienced Advanced Specialist Breast Cancer Pharmacist (Band 8b) to lead and further develop our breast cancer pharmacy services. This is a senior leadership position within our established breast cancer clinical pharmacy team. The post holder will provide strategic and clinical leadership to the breast cancer pharmacy service, working closely with the multidisciplinary team to ensure delivery of high-quality, patient-centred care across both the main Christie site and our outreach and peripheral clinics. You will be accountable for the safe, effective, and evidence-based use of systemic anti-cancer therapies (SACT) for patients with breast cancer. You be joining a supportive and forward-thinking team with a reputation for pioneering work in service delivery for patients with breast cancer. If you are enthusiastic and keen to shape the future of breast cancer pharmacy at one of the UK's most advanced cancer centres we would like to hear from you. To lead and manage the specialist breast cancer pharmacy service, ensuring clinical excellence, service alignment with Trust and national standards, and continuous improvement through defined performance measures. To provide advanced clinical pharmacy expertise, including independent prescribing, multidisciplinary collaboration, and delivery of patient-centred, evidence-based care for breast cancer patients. To oversee medicines optimisation and governance, ensuring safe, effective, and cost-efficient use of cancer medicines through robust protocols, incident management, and regulatory compliance. To manage and develop staff, providing leadership, mentorship, appraisals. To drive innovation and service development, leading initiatives such as pharmacist-led clinics, digital prescribing, and pathway optimisation to improve outcomes and reduce inequalities. To contribute to education, research, and financial stewardship, delivering teaching, audits, and clinical research while managing budgets, forecasting drug expenditure, and supporting sustainability goals. Although the pharmacy service is based at The Christie Hospital main site, postholders may be required to work at any location across the Greater Manchester and Cheshire Cancer Network. The Trust has a flexible working policy and, subject to service commitments, it may also be possible to support an element of working from home. The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Key Duties and Responsibilities To lead, develop and manage the specialist breast cancer pharmacy service within the Trust, ensuring alignment with departmental, Trust, and national standards. To provide highly specialist clinical pharmacy advice to other clinicians in multidisciplinary team meetings, outpatient clinics and on an ad hoc basis regarding the management of inpatients undergoing treatment for breast cancer including the management of clinical uncertainty by critically appraising the evidence-base and applying it to novel situations and reaching appropriate decisions in complex, challenging or sensitive environments where there are competing priorities and/or an absence of reliable evidence and in situations where other professionals may challenge the advice given. To act as an independent prescriber for appropriate breast cancer patients, managing own caseload and undertaking pharmacist-led clinics. This will include the management of patients with complex pharmaceutical care issues and distressed patients in emotive circumstances. To record personally generated information in the patient's Electronic Case Notes and Electronic Prescribing systems. To support patient-centred care by providing expert medicines advice, promoting adherence, and facilitating shared decision-making including verbal and written communication of highly complex drug or medicine related information to patients and relatives or carers including patients who may have language difficulties, physical or mental disabilities. To identify service improvement opportunities to meet the changing requirements of both the patient population and the Trust and take a pro active role in the development and implementation of these initiatives both within the Trust and with external agencies across the network where applicable e.g.: Greater Manchester Breast pathway board, NorthWest Genomics Laboratory Hub. To drive innovation in the treatment of patients with breast cancer, including pharmacist led clinics, supportive care interventions, and digital prescribing systems (EPMA). To establish a series of performance measures (discussed and agreed with the Consultant breast cancer pharmacist, and Service Manager & the Director of Pharmacy) against which the success of the post will be measured and reviewed on an ongoing basis. To lead and take responsibility for specific projects involving business planning for service expansion, workforce models, delivery of Trust and NHS strategy in shaping the breast cancer services across the organisation which may impact across or within departments, services or agencies external to the organization and collaborate with key stakeholders. To work collaboratively with other organisations across the network to encourage and support the implementation of creative and innovative service models to improve healthcare inequality and drive efficiencies across the system. To identify opportunities to reduce health inequalities and improve access to optimal breast cancer treatments across the network. To develop, implement, and maintain treatment protocols, prescribing guidelines, standard operating procedures and patient information in collaboration with the consultant pharmacist, clinicians and nursing teams. To collaborate in the development and monitoring of breast cancer specific homecare, self administration, and pathway optimisation initiatives and monitor expenditure across these areas. To be responsible for proactive reporting, investigating and reviewing trends in medication incidents in collaboration with the Medicines Safety Officer. Including risk assessment and leading on the implementation of actions with the wider multidisciplinary team to reduce likelihood of future harm and share learning through relevant governance committees. To maintain assurance that high cost, high risk medicines are used appropriately with robust governance processes. To act as a national opinion leader through involvement in guideline development, advisory boards, and specialist forums. To represent the Trust in regional and national projects to advance breast cancer pharmaceutical services. To deputise for the Breast Cancer Consultant Pharmacist at local, regional, and national level meetings (e.g. GM Cancer Breast Pathway Board). To continuously deliver and evaluate clinical pharmacy services and lead on service improvements to optimise breast cancer medication use and contribute to service/system efficiencies. To provide specialist teaching, supervision, and mentorship to pharmacy staff, medical staff, nurses, allied health professionals and students. To develop educational resources for both staff and patients and contribute to local and national training programmes in breast cancer and oncology pharmacy. To initiate, plan, organise, lead and participate in research, clinical audits, quality improvement projects, and service evaluation and disseminate findings through publications, conferences, and professional networks. To monitor and forecast breast cancer drug expenditure in collaboration with pharmacy leadership and consultant teams. To ensure safe, effective, and cost efficient use of medicines for patients with breast cancer, including horizon scanning and implementation of commissioning decisions. To analyse prescribing trends and implement cost saving initiatives while maintaining patient safety and outcomes including the generation of reports from Electronic Prescribing Systems where required. To provide expert advice on procurement, named patient requests, and management of drug shortages. To provide direct line management and professional leadership for specialist breast cancer pharmacists and pharmacy technicians within the oncology clinical pharmacy team. To undertake appraisals, supervision, training, and performance management of staff. . click apply for full job details
May 02, 2026
Full time
Advanced Specialist Clinical Pharmacist - Breast Cancer The Christie NHS Foundation Trust Employer: The Christie NHS Foundation Trust Location: Manchester, M20 4BX Contract Type: Permanent Hours: Full time Disability Confident: Yes About this job We have an exciting opportunity for a highly motivated and experienced Advanced Specialist Breast Cancer Pharmacist (Band 8b) to lead and further develop our breast cancer pharmacy services. This is a senior leadership position within our established breast cancer clinical pharmacy team. The post holder will provide strategic and clinical leadership to the breast cancer pharmacy service, working closely with the multidisciplinary team to ensure delivery of high-quality, patient-centred care across both the main Christie site and our outreach and peripheral clinics. You will be accountable for the safe, effective, and evidence-based use of systemic anti-cancer therapies (SACT) for patients with breast cancer. You be joining a supportive and forward-thinking team with a reputation for pioneering work in service delivery for patients with breast cancer. If you are enthusiastic and keen to shape the future of breast cancer pharmacy at one of the UK's most advanced cancer centres we would like to hear from you. To lead and manage the specialist breast cancer pharmacy service, ensuring clinical excellence, service alignment with Trust and national standards, and continuous improvement through defined performance measures. To provide advanced clinical pharmacy expertise, including independent prescribing, multidisciplinary collaboration, and delivery of patient-centred, evidence-based care for breast cancer patients. To oversee medicines optimisation and governance, ensuring safe, effective, and cost-efficient use of cancer medicines through robust protocols, incident management, and regulatory compliance. To manage and develop staff, providing leadership, mentorship, appraisals. To drive innovation and service development, leading initiatives such as pharmacist-led clinics, digital prescribing, and pathway optimisation to improve outcomes and reduce inequalities. To contribute to education, research, and financial stewardship, delivering teaching, audits, and clinical research while managing budgets, forecasting drug expenditure, and supporting sustainability goals. Although the pharmacy service is based at The Christie Hospital main site, postholders may be required to work at any location across the Greater Manchester and Cheshire Cancer Network. The Trust has a flexible working policy and, subject to service commitments, it may also be possible to support an element of working from home. The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Key Duties and Responsibilities To lead, develop and manage the specialist breast cancer pharmacy service within the Trust, ensuring alignment with departmental, Trust, and national standards. To provide highly specialist clinical pharmacy advice to other clinicians in multidisciplinary team meetings, outpatient clinics and on an ad hoc basis regarding the management of inpatients undergoing treatment for breast cancer including the management of clinical uncertainty by critically appraising the evidence-base and applying it to novel situations and reaching appropriate decisions in complex, challenging or sensitive environments where there are competing priorities and/or an absence of reliable evidence and in situations where other professionals may challenge the advice given. To act as an independent prescriber for appropriate breast cancer patients, managing own caseload and undertaking pharmacist-led clinics. This will include the management of patients with complex pharmaceutical care issues and distressed patients in emotive circumstances. To record personally generated information in the patient's Electronic Case Notes and Electronic Prescribing systems. To support patient-centred care by providing expert medicines advice, promoting adherence, and facilitating shared decision-making including verbal and written communication of highly complex drug or medicine related information to patients and relatives or carers including patients who may have language difficulties, physical or mental disabilities. To identify service improvement opportunities to meet the changing requirements of both the patient population and the Trust and take a pro active role in the development and implementation of these initiatives both within the Trust and with external agencies across the network where applicable e.g.: Greater Manchester Breast pathway board, NorthWest Genomics Laboratory Hub. To drive innovation in the treatment of patients with breast cancer, including pharmacist led clinics, supportive care interventions, and digital prescribing systems (EPMA). To establish a series of performance measures (discussed and agreed with the Consultant breast cancer pharmacist, and Service Manager & the Director of Pharmacy) against which the success of the post will be measured and reviewed on an ongoing basis. To lead and take responsibility for specific projects involving business planning for service expansion, workforce models, delivery of Trust and NHS strategy in shaping the breast cancer services across the organisation which may impact across or within departments, services or agencies external to the organization and collaborate with key stakeholders. To work collaboratively with other organisations across the network to encourage and support the implementation of creative and innovative service models to improve healthcare inequality and drive efficiencies across the system. To identify opportunities to reduce health inequalities and improve access to optimal breast cancer treatments across the network. To develop, implement, and maintain treatment protocols, prescribing guidelines, standard operating procedures and patient information in collaboration with the consultant pharmacist, clinicians and nursing teams. To collaborate in the development and monitoring of breast cancer specific homecare, self administration, and pathway optimisation initiatives and monitor expenditure across these areas. To be responsible for proactive reporting, investigating and reviewing trends in medication incidents in collaboration with the Medicines Safety Officer. Including risk assessment and leading on the implementation of actions with the wider multidisciplinary team to reduce likelihood of future harm and share learning through relevant governance committees. To maintain assurance that high cost, high risk medicines are used appropriately with robust governance processes. To act as a national opinion leader through involvement in guideline development, advisory boards, and specialist forums. To represent the Trust in regional and national projects to advance breast cancer pharmaceutical services. To deputise for the Breast Cancer Consultant Pharmacist at local, regional, and national level meetings (e.g. GM Cancer Breast Pathway Board). To continuously deliver and evaluate clinical pharmacy services and lead on service improvements to optimise breast cancer medication use and contribute to service/system efficiencies. To provide specialist teaching, supervision, and mentorship to pharmacy staff, medical staff, nurses, allied health professionals and students. To develop educational resources for both staff and patients and contribute to local and national training programmes in breast cancer and oncology pharmacy. To initiate, plan, organise, lead and participate in research, clinical audits, quality improvement projects, and service evaluation and disseminate findings through publications, conferences, and professional networks. To monitor and forecast breast cancer drug expenditure in collaboration with pharmacy leadership and consultant teams. To ensure safe, effective, and cost efficient use of medicines for patients with breast cancer, including horizon scanning and implementation of commissioning decisions. To analyse prescribing trends and implement cost saving initiatives while maintaining patient safety and outcomes including the generation of reports from Electronic Prescribing Systems where required. To provide expert advice on procurement, named patient requests, and management of drug shortages. To provide direct line management and professional leadership for specialist breast cancer pharmacists and pharmacy technicians within the oncology clinical pharmacy team. To undertake appraisals, supervision, training, and performance management of staff. . click apply for full job details
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact within our National Tax team at RSM UK Our national tax service line supports a wide range of businesses with tax compliance and advisory services, fostering a culture of individuality, collaboration, and positive change to drive success for both our people and clients. When you become part of our tax team, you ll discover a culture celebrating individuality, fresh thinking, flexibility and collaboration, whilst not only embracing change but impacting it. We re simply not a one-size-fits-all firm and work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of RSM and our clients. The tax technical training team sit within our national tax service line and work close with the technical officers, as well as across tax service lines. Joining our team as a Corporate Tax Technical Training Manager/Associate Director, you will work closely with the Senior Manager to plan, develop and deliver elements of the corporate tax training programme. The primary focus of this role will be to lead the redesign and delivery of our Tax training programme for the firm s student and qualified staff up to manager level, with some involvement in training for more senior staff (supported by the Senior Manager). This is a fantastic opportunity to work hand-in-hand with our Early Careers, technical training leads, digital and client facing teams to pool expertise from across the business and co-create a training experience that is immersive, as well as commercially focused This role plays a vital part in shaping the technical capabilities of our tax professionals. By delivering premium quality, commercially relevant training, you will help ensure our corporate tax team is equipped to confidently advise clients in a fast-evolving tax landscape. You ll make an impact by: Leading on the early careers training plan. Collaborate with stakeholders across the firm to design a refreshed early careers training programme. Develop and deliver engaging and commercially focussed corporate tax technical training sessions for student and qualified staff up to manager level that focus on the real-life application of tax rules. Collaborate effectively with client-facing tax colleagues to identify training needs that exist and design appropriate learning solutions. Manage and continuously improve the existing programme of training courses. Coordinate blended learning programmes that include both in-person and online delivery. Deliver regular tax updates to the wider tax practice alongside the Senior Manager. Work with colleagues across other Consulting and Audit, as well as other tax service lines to provide corporate tax training updates. What we are looking for: We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate, but we are keen to hear from you even if you don t meet all of the below: Professionally qualified Experienced in Corporate Tax, with a strong technical knowledge A confident presenter who possesses the ability to break-down complex technical concepts in a clear and engaging way Passionate about learning and development, with a genuine interest in early careers training An excellent communicator who can collaborate with stakeholders across tax and training teams to identify relevant training needs A strong project manager who can independently manage their own workload and multiple projects An innovative thinker who can suggest appropriate learning solutions to meet the training needs of the business What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid working 27 days holiday (with the option of purchasing additional days) Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our inhouse talent development team with structured continuous learning opportunities and clear career progression paths
May 02, 2026
Full time
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact within our National Tax team at RSM UK Our national tax service line supports a wide range of businesses with tax compliance and advisory services, fostering a culture of individuality, collaboration, and positive change to drive success for both our people and clients. When you become part of our tax team, you ll discover a culture celebrating individuality, fresh thinking, flexibility and collaboration, whilst not only embracing change but impacting it. We re simply not a one-size-fits-all firm and work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of RSM and our clients. The tax technical training team sit within our national tax service line and work close with the technical officers, as well as across tax service lines. Joining our team as a Corporate Tax Technical Training Manager/Associate Director, you will work closely with the Senior Manager to plan, develop and deliver elements of the corporate tax training programme. The primary focus of this role will be to lead the redesign and delivery of our Tax training programme for the firm s student and qualified staff up to manager level, with some involvement in training for more senior staff (supported by the Senior Manager). This is a fantastic opportunity to work hand-in-hand with our Early Careers, technical training leads, digital and client facing teams to pool expertise from across the business and co-create a training experience that is immersive, as well as commercially focused This role plays a vital part in shaping the technical capabilities of our tax professionals. By delivering premium quality, commercially relevant training, you will help ensure our corporate tax team is equipped to confidently advise clients in a fast-evolving tax landscape. You ll make an impact by: Leading on the early careers training plan. Collaborate with stakeholders across the firm to design a refreshed early careers training programme. Develop and deliver engaging and commercially focussed corporate tax technical training sessions for student and qualified staff up to manager level that focus on the real-life application of tax rules. Collaborate effectively with client-facing tax colleagues to identify training needs that exist and design appropriate learning solutions. Manage and continuously improve the existing programme of training courses. Coordinate blended learning programmes that include both in-person and online delivery. Deliver regular tax updates to the wider tax practice alongside the Senior Manager. Work with colleagues across other Consulting and Audit, as well as other tax service lines to provide corporate tax training updates. What we are looking for: We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate, but we are keen to hear from you even if you don t meet all of the below: Professionally qualified Experienced in Corporate Tax, with a strong technical knowledge A confident presenter who possesses the ability to break-down complex technical concepts in a clear and engaging way Passionate about learning and development, with a genuine interest in early careers training An excellent communicator who can collaborate with stakeholders across tax and training teams to identify relevant training needs A strong project manager who can independently manage their own workload and multiple projects An innovative thinker who can suggest appropriate learning solutions to meet the training needs of the business What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid working 27 days holiday (with the option of purchasing additional days) Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our inhouse talent development team with structured continuous learning opportunities and clear career progression paths
YOU DON T JUST OPEN DOORS: YOU OWN THE ROOM. Let s skip the clichés. This isn t a role for someone who hits targets. It s for someone who walks into a boardroom of senior partners and changes the temperature of the room. We re a globally backed, fast-scaling Legal Tech SaaS business transforming how mid-market and enterprise law firms run their firms - not just their cases. Our platform is mission-critical. Our growth is serious . And our next Senior Sales hire needs to be equally serious. The Mission Own and accelerate new business growth across London s law firm landscape - typically 50 to 300+ users. These are complex, consultative, multi-stakeholder sales. Managing Partners. COOs. IT Directors. Finance leads. Long cycles. High stakes. Significant deal values. You ll: • Drive full-cycle new business - from strategic prospecting to close • Run structured, disciplined qualification processes • Multi-thread across stakeholders with commercial intelligence • Forecast with accuracy and operate with total pipeline control • Close high-value SaaS deals that materially impact how firms operate This is hunting. Strategic hunting. Who You Are You combine presence with precision. The Art (the part you can t fake) • You command senior conversations without ego or noise • You re credible with partners, commercially sharp with operators • You simplify complex value without diluting it • You build trust quickly - and keep it • You don t pitch. • You lead conversations. The Science (the part that makes you consistent) • Pipeline is mathematics, not optimism • MEDDIC, SPICED, BANT - you have a framework and you use it • Your forecast is clean because your deals are qualified • Salesforce is a strategic tool, not an admin burden • You review your calls. You sharpen your craft. You hold yourself accountable You don t leave deals to chance. You engineer outcomes. What You ve Already Done • Closed complex, multi-stakeholder SaaS deals in mid-market or enterprise environments • Built new business from scratch, and enjoyed the chase • Managed long sales cycles with discipline and structure • Delivered consistent revenue in high-value B2B sales • Legal Tech experience is a strong advantage. • Elite SaaS performance from another vertical? We re listening. What You Get • £90,000 £110,000 Base • £180,000 £220,000 OTE - uncapped and genuinely achievable • Full Benefits Package But more importantly: • A defined London patch with real autonomy • Leadership that trusts high performers • A product with genuine traction and market credibility • A platform you ll be proud to sell • A culture that values craft, preparation and performance You ll be stretched. You ll be supported. You ll be expected to perform. The Real Question Are you a student of sales not just a participant? Do you analyse your pipeline like a CFO? Do you debrief your own calls? Do you read, refine and continuously sharpen your edge? If you ve read this and felt recognised, not intimidated - then you already know this isn t just another £220K OTE role. This is a seat at the table of a business scaling hard, winning serious deals, and expecting its senior sellers to operate at partner level. If you have the presence, the discipline, and the track record to back it up, we want to speak with you. Step forward. Own the room. Apply now - and show us how you sell . Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
YOU DON T JUST OPEN DOORS: YOU OWN THE ROOM. Let s skip the clichés. This isn t a role for someone who hits targets. It s for someone who walks into a boardroom of senior partners and changes the temperature of the room. We re a globally backed, fast-scaling Legal Tech SaaS business transforming how mid-market and enterprise law firms run their firms - not just their cases. Our platform is mission-critical. Our growth is serious . And our next Senior Sales hire needs to be equally serious. The Mission Own and accelerate new business growth across London s law firm landscape - typically 50 to 300+ users. These are complex, consultative, multi-stakeholder sales. Managing Partners. COOs. IT Directors. Finance leads. Long cycles. High stakes. Significant deal values. You ll: • Drive full-cycle new business - from strategic prospecting to close • Run structured, disciplined qualification processes • Multi-thread across stakeholders with commercial intelligence • Forecast with accuracy and operate with total pipeline control • Close high-value SaaS deals that materially impact how firms operate This is hunting. Strategic hunting. Who You Are You combine presence with precision. The Art (the part you can t fake) • You command senior conversations without ego or noise • You re credible with partners, commercially sharp with operators • You simplify complex value without diluting it • You build trust quickly - and keep it • You don t pitch. • You lead conversations. The Science (the part that makes you consistent) • Pipeline is mathematics, not optimism • MEDDIC, SPICED, BANT - you have a framework and you use it • Your forecast is clean because your deals are qualified • Salesforce is a strategic tool, not an admin burden • You review your calls. You sharpen your craft. You hold yourself accountable You don t leave deals to chance. You engineer outcomes. What You ve Already Done • Closed complex, multi-stakeholder SaaS deals in mid-market or enterprise environments • Built new business from scratch, and enjoyed the chase • Managed long sales cycles with discipline and structure • Delivered consistent revenue in high-value B2B sales • Legal Tech experience is a strong advantage. • Elite SaaS performance from another vertical? We re listening. What You Get • £90,000 £110,000 Base • £180,000 £220,000 OTE - uncapped and genuinely achievable • Full Benefits Package But more importantly: • A defined London patch with real autonomy • Leadership that trusts high performers • A product with genuine traction and market credibility • A platform you ll be proud to sell • A culture that values craft, preparation and performance You ll be stretched. You ll be supported. You ll be expected to perform. The Real Question Are you a student of sales not just a participant? Do you analyse your pipeline like a CFO? Do you debrief your own calls? Do you read, refine and continuously sharpen your edge? If you ve read this and felt recognised, not intimidated - then you already know this isn t just another £220K OTE role. This is a seat at the table of a business scaling hard, winning serious deals, and expecting its senior sellers to operate at partner level. If you have the presence, the discipline, and the track record to back it up, we want to speak with you. Step forward. Own the room. Apply now - and show us how you sell . Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Director of Revenue Operations / Manchester / Up to £95,000 + Benefits Are you a systems architect with a passion for building scalable revenue engines? As the Director of Revenue Operations, you will be the lead architect of the commercial systems underpinning our client s growth across the continent. This is a hands-on transformation role. You will design, implement, and run the operating cadence, data structures, and tooling that enable the Sales and Customer Success teams to perform at an elite level. Our client is looking for a leader who can standardise without slowing down, introducing rigor through smart data and automation (including AI) to make the complex feel simple. What's on offer? Competitive basic salary or between £80,000 - £95,000 dependent on experience. 37.5 hours per week. Fantastic work-life balance, hybrid working. Company pension, life assurance scheme and a generous holiday allowance of 25 days plus bank holidays. Holiday purchase scheme, the ability to add an additional 5 days of annual leave per year. Employee discount platform, and companywide incentives schemes. Great working environment with progression opportunities. Key Responsibilities of the Director of Revenue Operations role: You will own the end-to-end commercial operating system across the full customer lifecycle. Define Go-To-Market (GTM) standards, lifecycle stages, and SLAs. Lead revenue planning, forecasting, and quota-setting in partnership with Finance. Own the pricing execution layer, including rate cards, discount governance, and the Deal Desk function for strategic opportunities. Establish the "single source of truth" for performance. Shift leadership from anecdotes to data-driven insights regarding conversion, churn, and market trends. Build a high-performance onboarding and learning engine. Translate product and pricing strategy into executable playbooks that reduce "time-to-ramp." Drive CRM hygiene and lead the integration of AI-enabled capabilities to reduce administrative burden and improve lead scoring/forecasting. Improve forecast accuracy and pipeline coverage. Lower cost-to-sell while increasing output per rep. Embed a common methodology and margin-accountable pricing across all European markets. Build documented, repeatable processes that support future expansion. Skills and Experience Required: Experience in Revenue, Sales, or Commercial Operations, ideally within a complex B2B multi-country environment. Deep expertise in CRM/RevTech, forecasting, and commercial pricing (Deal Desk). A cross-functional leader capable of aligning Sales, Marketing, Finance, and Product. A track record of using automation and AI to drive commercial productivity. An understanding of macro technology shifts and their impact on commercial strategy. Experience within the B2B technology or enterprise software sector (SaaS). Background in GTM transformation or matrixed international organisations. What s next? If you re ready to join a global organisation, and take pride in building simple systems that deliver outsized commercial impact, we want to hear from you.
May 02, 2026
Full time
Director of Revenue Operations / Manchester / Up to £95,000 + Benefits Are you a systems architect with a passion for building scalable revenue engines? As the Director of Revenue Operations, you will be the lead architect of the commercial systems underpinning our client s growth across the continent. This is a hands-on transformation role. You will design, implement, and run the operating cadence, data structures, and tooling that enable the Sales and Customer Success teams to perform at an elite level. Our client is looking for a leader who can standardise without slowing down, introducing rigor through smart data and automation (including AI) to make the complex feel simple. What's on offer? Competitive basic salary or between £80,000 - £95,000 dependent on experience. 37.5 hours per week. Fantastic work-life balance, hybrid working. Company pension, life assurance scheme and a generous holiday allowance of 25 days plus bank holidays. Holiday purchase scheme, the ability to add an additional 5 days of annual leave per year. Employee discount platform, and companywide incentives schemes. Great working environment with progression opportunities. Key Responsibilities of the Director of Revenue Operations role: You will own the end-to-end commercial operating system across the full customer lifecycle. Define Go-To-Market (GTM) standards, lifecycle stages, and SLAs. Lead revenue planning, forecasting, and quota-setting in partnership with Finance. Own the pricing execution layer, including rate cards, discount governance, and the Deal Desk function for strategic opportunities. Establish the "single source of truth" for performance. Shift leadership from anecdotes to data-driven insights regarding conversion, churn, and market trends. Build a high-performance onboarding and learning engine. Translate product and pricing strategy into executable playbooks that reduce "time-to-ramp." Drive CRM hygiene and lead the integration of AI-enabled capabilities to reduce administrative burden and improve lead scoring/forecasting. Improve forecast accuracy and pipeline coverage. Lower cost-to-sell while increasing output per rep. Embed a common methodology and margin-accountable pricing across all European markets. Build documented, repeatable processes that support future expansion. Skills and Experience Required: Experience in Revenue, Sales, or Commercial Operations, ideally within a complex B2B multi-country environment. Deep expertise in CRM/RevTech, forecasting, and commercial pricing (Deal Desk). A cross-functional leader capable of aligning Sales, Marketing, Finance, and Product. A track record of using automation and AI to drive commercial productivity. An understanding of macro technology shifts and their impact on commercial strategy. Experience within the B2B technology or enterprise software sector (SaaS). Background in GTM transformation or matrixed international organisations. What s next? If you re ready to join a global organisation, and take pride in building simple systems that deliver outsized commercial impact, we want to hear from you.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Any company can tell you about how they are a multi award winning, market leading business and yes, we're both of those things in the world of IoT connectivity! But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over18 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks, we connect you to more than750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. The Opportunity We are seeking an exceptional Managing Director - Operations to lead and scale the operational backbone of Wireless Logic. This role is accountable for the end-to-end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation. Working in close partnership with the Managing Director - Technology, this role ensures alignment between service delivery, platform reliability and change, supporting a high availability, regulated and product led business. This is a highly strategic and hands on leadership role requiring strong commercial, operational and governance expertise. Key Responsibilities Include But Not Limited To: End-to-End Operational Leadership Own operational performance across: Customer service delivery Commercial lifecycle (Contract-to-Cash) Internal IT and business systems Compliance, quality and ESG Legal governance Ensure operations are predictable, scalable, controlled and auditable Translate company strategy into repeatable, high-quality operational execution Drive alignment between service delivery, commercial performance and operational control Customer Service & Experience Own the customer service operating model and customer experience outcomes Ensure service operations: Deliver consistent, high-quality customer support Meet contractual SLAs and performance standards Provide clear communication during incidents and change Partner with Technology to: Manage customer impact during incidents Ensure effective service recovery and coordination Ensure customer experience is protected through growth and transformation Commercial Lifecycle Performance & Revenue Protection Ensure the organisation can contract, fulfil and bill customers accurately at scale Hold leadership accountable for: Revenue integrity Billing accuracy Commercial assurance across the lifecycle Partner with the CFO to ensure: Financial accuracy and control Alignment between operational execution and financial reporting Drive operational models that support revenue growth and margin optimisation Business Operations, Systems & Enablement Ensure internal systems and processes enable efficient and scalable operations Drive: End-to-end process integration across the business Reduction of system fragmentation and inefficiencies Secure, compliant and auditable system environments Own prioritisation of internal IT and operational system changes Compliance, Quality & ESG Assurance Own the organisation's assurance and compliance posture Ensure regulatory, quality and ESG obligations are: Clearly defined and understood Embedded into operational processes Actively monitored and managed Maintain confidence with regulators, auditors, customers and the Board Drive continuous improvement through audit and assurance insights Legal Governance & Risk Management Oversee legal governance through the General Counsel Ensure legal risks are: Identified early Managed pragmatically Escalated appropriately Ensure legal frameworks support commercial activity and operational execution Operational Governance & Decision Making Own and lead the operational governance framework Chair key forums including: Service performance reviews Commercial assurance and margin reviews Risk, compliance and audit forums Ensure: Clear accountability and escalation paths Strong cross functional alignment Effective resolution of operational conflicts Act as final decision maker on trade offs between: Customer experience Operational efficiency Commercial performance Partnership with Product & Go To Market Partner with Product and GTM leadership to ensure: Product strategies are operationally deliverable Pricing and commercial constructs are executable Products are scalable, compliant and supportable Act as joint owner of: Product operability standards Launch readiness and go/no go decisions Provide insight on: Cost to serve Service complexity Customer experience drivers Partnership with Managing Director - Technology Act as the primary operational counterpart to Technology leadership Ensure alignment between: Service delivery Platform reliability Change and transformation initiatives Balance: Operational stability Platform evolution and innovation Maintain clear accountability boundaries: Technology: platforms, engineering, reliability Operations: service delivery, commercial performance, operational control Measures of Success Customer SLA performance and satisfaction Billing accuracy and revenue leakage reduction Margin performance and cost to serve efficiency Audit, regulatory and compliance outcomes Internal system performance and usability Reduction in operational defects and repeat issues Strength and maturity of operational governance and controls Confidence of Board, regulators and executive stakeholders Required Experience & Attributes Proven experience in a senior operational leadership role within a complex, international business Strong background in telecoms, IoT, SaaS, or subscription based environments Demonstrated success in building and scaling end to end operating models Deep understanding of commercial lifecycle management (Contract-to-Cash) Experience operating in regulated or compliance heavy environments Strong financial and commercial acumen, including margin and cost to serve management Experience working in private equity backed or high growth organisations is highly desirable Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission.
May 02, 2026
Full time
Any company can tell you about how they are a multi award winning, market leading business and yes, we're both of those things in the world of IoT connectivity! But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over18 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks, we connect you to more than750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. The Opportunity We are seeking an exceptional Managing Director - Operations to lead and scale the operational backbone of Wireless Logic. This role is accountable for the end-to-end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation. Working in close partnership with the Managing Director - Technology, this role ensures alignment between service delivery, platform reliability and change, supporting a high availability, regulated and product led business. This is a highly strategic and hands on leadership role requiring strong commercial, operational and governance expertise. Key Responsibilities Include But Not Limited To: End-to-End Operational Leadership Own operational performance across: Customer service delivery Commercial lifecycle (Contract-to-Cash) Internal IT and business systems Compliance, quality and ESG Legal governance Ensure operations are predictable, scalable, controlled and auditable Translate company strategy into repeatable, high-quality operational execution Drive alignment between service delivery, commercial performance and operational control Customer Service & Experience Own the customer service operating model and customer experience outcomes Ensure service operations: Deliver consistent, high-quality customer support Meet contractual SLAs and performance standards Provide clear communication during incidents and change Partner with Technology to: Manage customer impact during incidents Ensure effective service recovery and coordination Ensure customer experience is protected through growth and transformation Commercial Lifecycle Performance & Revenue Protection Ensure the organisation can contract, fulfil and bill customers accurately at scale Hold leadership accountable for: Revenue integrity Billing accuracy Commercial assurance across the lifecycle Partner with the CFO to ensure: Financial accuracy and control Alignment between operational execution and financial reporting Drive operational models that support revenue growth and margin optimisation Business Operations, Systems & Enablement Ensure internal systems and processes enable efficient and scalable operations Drive: End-to-end process integration across the business Reduction of system fragmentation and inefficiencies Secure, compliant and auditable system environments Own prioritisation of internal IT and operational system changes Compliance, Quality & ESG Assurance Own the organisation's assurance and compliance posture Ensure regulatory, quality and ESG obligations are: Clearly defined and understood Embedded into operational processes Actively monitored and managed Maintain confidence with regulators, auditors, customers and the Board Drive continuous improvement through audit and assurance insights Legal Governance & Risk Management Oversee legal governance through the General Counsel Ensure legal risks are: Identified early Managed pragmatically Escalated appropriately Ensure legal frameworks support commercial activity and operational execution Operational Governance & Decision Making Own and lead the operational governance framework Chair key forums including: Service performance reviews Commercial assurance and margin reviews Risk, compliance and audit forums Ensure: Clear accountability and escalation paths Strong cross functional alignment Effective resolution of operational conflicts Act as final decision maker on trade offs between: Customer experience Operational efficiency Commercial performance Partnership with Product & Go To Market Partner with Product and GTM leadership to ensure: Product strategies are operationally deliverable Pricing and commercial constructs are executable Products are scalable, compliant and supportable Act as joint owner of: Product operability standards Launch readiness and go/no go decisions Provide insight on: Cost to serve Service complexity Customer experience drivers Partnership with Managing Director - Technology Act as the primary operational counterpart to Technology leadership Ensure alignment between: Service delivery Platform reliability Change and transformation initiatives Balance: Operational stability Platform evolution and innovation Maintain clear accountability boundaries: Technology: platforms, engineering, reliability Operations: service delivery, commercial performance, operational control Measures of Success Customer SLA performance and satisfaction Billing accuracy and revenue leakage reduction Margin performance and cost to serve efficiency Audit, regulatory and compliance outcomes Internal system performance and usability Reduction in operational defects and repeat issues Strength and maturity of operational governance and controls Confidence of Board, regulators and executive stakeholders Required Experience & Attributes Proven experience in a senior operational leadership role within a complex, international business Strong background in telecoms, IoT, SaaS, or subscription based environments Demonstrated success in building and scaling end to end operating models Deep understanding of commercial lifecycle management (Contract-to-Cash) Experience operating in regulated or compliance heavy environments Strong financial and commercial acumen, including margin and cost to serve management Experience working in private equity backed or high growth organisations is highly desirable Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Accounts Associate Director - Agriculture/Farms Cheltenham £70,000 - £80,000 Do you have existing experience of working with Agriculture / Farming clients or perhaps you have a real interest in the industry? If so, one of the largest Independent chartered accountancy practices in the South West is seeking talented professionals to join its expanding Farms & Estates team. With over 600 professionals across Gloucestershire, Bristol, and Cardiff, the firm provides expert guidance to farmers, landowners, and agribusinesses across the UK. What's great about this Accounts Associate Director role? Hybrid working model. Genuine work / life balance. Clear routes for progression. Idyllic offices surrounded by scenic views. Friendly and welcoming team. Health and wellbeing package. Firm wide events including summer and winter socials. Your role as an Accounts Associate Director: Working closely with the Partners, you will manage a portfolio across a range of Farm and Rural clients, you will oversee annual accounts and business tax computations. Provide advice on annual remuneration planning and profit forecasts. Advise on capital taxes and reviewing VAT returns. Building and maintaining strong client relationships and identifying valuable tax planning and commercial opportunities. Mentor and support junior team members and delegate workload. Represent the firm at client and industry events. What you'll need to succeed: You must be ACA / ACCA qualified. You will have experience in managing your own portfolio and leading teams of accountants. Existing experience of working with Rural / Agriculture / Farming clients or a genuine interest in the industry. Good working knowledge of Excel, Xero, and Sage. What next: This role offers excellent career development opportunities, flexible and hybrid working arrangements, and the chance to build lasting relationships across the rural sector. You'll also have the opportunity to attend industry events to stay connected, informed, and inspired. If you'd like to hear more about this role, please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
May 02, 2026
Full time
Accounts Associate Director - Agriculture/Farms Cheltenham £70,000 - £80,000 Do you have existing experience of working with Agriculture / Farming clients or perhaps you have a real interest in the industry? If so, one of the largest Independent chartered accountancy practices in the South West is seeking talented professionals to join its expanding Farms & Estates team. With over 600 professionals across Gloucestershire, Bristol, and Cardiff, the firm provides expert guidance to farmers, landowners, and agribusinesses across the UK. What's great about this Accounts Associate Director role? Hybrid working model. Genuine work / life balance. Clear routes for progression. Idyllic offices surrounded by scenic views. Friendly and welcoming team. Health and wellbeing package. Firm wide events including summer and winter socials. Your role as an Accounts Associate Director: Working closely with the Partners, you will manage a portfolio across a range of Farm and Rural clients, you will oversee annual accounts and business tax computations. Provide advice on annual remuneration planning and profit forecasts. Advise on capital taxes and reviewing VAT returns. Building and maintaining strong client relationships and identifying valuable tax planning and commercial opportunities. Mentor and support junior team members and delegate workload. Represent the firm at client and industry events. What you'll need to succeed: You must be ACA / ACCA qualified. You will have experience in managing your own portfolio and leading teams of accountants. Existing experience of working with Rural / Agriculture / Farming clients or a genuine interest in the industry. Good working knowledge of Excel, Xero, and Sage. What next: This role offers excellent career development opportunities, flexible and hybrid working arrangements, and the chance to build lasting relationships across the rural sector. You'll also have the opportunity to attend industry events to stay connected, informed, and inspired. If you'd like to hear more about this role, please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Head of Repairs and Maintenance - (26779) Circa £98,000 - £105,000 per annum, plus car allowance of £5055 per annum and great benefits including Health Cash Plan Hybrid working, flexible office-base, working from home and across your regional portfolio. Permanent, full time (37.5 hpw) We can't offer a CoS for this role Home, a place where you belong We're looking for an incredible leader who can supercharge performance across our Central and South of England regional repairs and maintenance operations. You'll be accountable for all aspects of maintenance delivery across our customers' properties with a portfolio of c9600 homes in the Central region and c13,500 in the South. You'll lead on repairs, voids, statutory compliance checks, FOW, planned/investment works, all estate services, as well as other specialist contractor works. You'll deliver our maintenance services through our internal DLO teams as well as our contractor network, ensuring they deliver right first time, commercially driven and compliant services, delivering on our customer promise. What you'll do: Providing strong, clear and expert leadership promoting a culture of performance and excellence. You'll work closely with our other Regional Heads of Maintenance and Regional Directors of Housing to drive performance and services that deliver for our customers. Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures. Leading and motivating supercharged teams to exceed customer expectations and KPI's, effectively controlling costs and risks. Developing and delivering short/mid-term operating plans aligned to our strategy. Evolve our services to be exemplary and industry-leading. Why join us You'll be part of our senior leadership team, who are a great bunch of supportive peers. You'll meet with them regularly to ensure we have a collaborative approach in leading our teams. Be part of one of the UK's Great Places to Work! You have: Significant senior management experience in the delivery of maintenance services through DLO and contractors within a commercially challenging environment. Relevant health and safety qualifications (such as NEBOSH). Experience delivering services at the right cost and right first time, reducing waste. Can forecast demand, plan resources, and manage a workforce effectively, achieving productivity potential. Experienced people manager, able to inspire, influence and embed a culture of operational excellence. Creative spark, be a great influencer, solutions-focused and are bold to achieve great things. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process. The practical bits: 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in This is a hybrid role based in one of our regional offices (such as Welwyn Garden City, Reading or London), working from home and across your regional portfolio. Some travel to the North-East (where our Head Office is based) will also be required A full current driving licence, as you'll work and travel across your region and will be provided with a car allowance as part of your remuneration package. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Head of Maintenance job description and help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email . First stage coffee chats are planned for 18th May and interviews w/c 1st June.
May 02, 2026
Full time
Head of Repairs and Maintenance - (26779) Circa £98,000 - £105,000 per annum, plus car allowance of £5055 per annum and great benefits including Health Cash Plan Hybrid working, flexible office-base, working from home and across your regional portfolio. Permanent, full time (37.5 hpw) We can't offer a CoS for this role Home, a place where you belong We're looking for an incredible leader who can supercharge performance across our Central and South of England regional repairs and maintenance operations. You'll be accountable for all aspects of maintenance delivery across our customers' properties with a portfolio of c9600 homes in the Central region and c13,500 in the South. You'll lead on repairs, voids, statutory compliance checks, FOW, planned/investment works, all estate services, as well as other specialist contractor works. You'll deliver our maintenance services through our internal DLO teams as well as our contractor network, ensuring they deliver right first time, commercially driven and compliant services, delivering on our customer promise. What you'll do: Providing strong, clear and expert leadership promoting a culture of performance and excellence. You'll work closely with our other Regional Heads of Maintenance and Regional Directors of Housing to drive performance and services that deliver for our customers. Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures. Leading and motivating supercharged teams to exceed customer expectations and KPI's, effectively controlling costs and risks. Developing and delivering short/mid-term operating plans aligned to our strategy. Evolve our services to be exemplary and industry-leading. Why join us You'll be part of our senior leadership team, who are a great bunch of supportive peers. You'll meet with them regularly to ensure we have a collaborative approach in leading our teams. Be part of one of the UK's Great Places to Work! You have: Significant senior management experience in the delivery of maintenance services through DLO and contractors within a commercially challenging environment. Relevant health and safety qualifications (such as NEBOSH). Experience delivering services at the right cost and right first time, reducing waste. Can forecast demand, plan resources, and manage a workforce effectively, achieving productivity potential. Experienced people manager, able to inspire, influence and embed a culture of operational excellence. Creative spark, be a great influencer, solutions-focused and are bold to achieve great things. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process. The practical bits: 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in This is a hybrid role based in one of our regional offices (such as Welwyn Garden City, Reading or London), working from home and across your regional portfolio. Some travel to the North-East (where our Head Office is based) will also be required A full current driving licence, as you'll work and travel across your region and will be provided with a car allowance as part of your remuneration package. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Head of Maintenance job description and help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email . First stage coffee chats are planned for 18th May and interviews w/c 1st June.
We build brands that make life brighter. In a noisy, online-first world, we do something different. We work with brands shaping how people actually live - in the real world. From Third Space health clubs to Peligoni s Greek escape, to Club Condor, a new tour-level golf club launching in 2027. Travel, leisure, hospitality, experiences - the good stuff. And the work works. Four DBA effectiveness awards (including the Grand Prix in 2021) prove it delivers real impact. Now we re on a mission to double the business over the next three years and we want the right person with us for the journey. Not just anyone. Someone who can grow accounts, spot opportunities early, support brilliant delivery, and turn conversations into long-term partnerships. Someone who wants to build something - not just fill a role. If that sounds like you, let s talk. The Role at a Glance: Client Director - Growth Clerkenwell, London, Hybrid (3 days in studio) £65,000 - £70,000 Reporting to: Without Founders Company: Without is a strategic branding agency for tomorrow s lifestyles Pedigree: Founded 2006 - Multi Award Winning Culture: intelligence, entrepreneurialism and kindness Clients include: Wahaca, Rosa s Thai, Kelly Loves, Peligoni, Sleepover, BAM, The Wolseley Your expertise: Proven track record of growing accounts in a creative / branding agency of c.10-30 people. Experience of working in a big impact, small entrepreneurial team. Why we re here. Without is a strategic branding agency , building tomorrow s lifestyle brands. Founded on the belief that when a brand is a part of people s lives, it should make life brighter, healthier and more rewarding, Without drives strategic and creative excellence in its clients businesses and the brand experience these clients give their customers. Numerous design effectiveness awards are testament to the exceptional outcomes delivered through Without s work. Strategic insight integrates with a creative approach that prizes clarity, originality and human intelligence. Without are thought partners for clients, building trust by delivering results, driving client delight and retention. Steady agency growth is underpinned by a very capable and forward-looking team, who enjoy delivering brilliant results for clients. Our belief: 1. Without preconceptions: our team must challenge the accepted. 2. Without ego: we accept & give criticism generously, for the good of the project/results. 3. Without limits: we go beyond what's expected and imagine new ways to create results. Why you re here We re entering a new phase of growth, expanding our client base, deepening key relationships, and building a more structured commercial engine to support long-term scale. The successful candidate will play a key role in shaping client strategy, influencing senior stakeholders, and contributing to the agency s commercial direction. Our Account Management team is here to deliver brand design projects to our clients. They do this by understanding the problems clients are trying to solve, and building projects with our strategists, designers and other specialists, that deliver effective design solutions. We look to exceed client expectations in every part of a project life cycle and also to retain a commercial mindset, maximizing opportunity for ideas to flourish in line with managing workflow profitably. Identifying & converting revenue opportunities for additional work flow and creating commercially meaningful long-term relationships with clients post project delivery is key to success in this role. Before we begin the project we want clients to feel, We d enjoy working with Without. During the project we want clients to feel, We ve put ourselves in the right hands, we re with the right partner . After the project is finished we want clients to feel, I can t wait to work with Without again . This role is central to making that happen - where you ll brilliance will add value: Client Leadership (50%) Be more than a supplier - be a trusted partner. Build strong relationships with senior clients, stay close to their world, and spot what s coming next. Lead key conversations and make sure everything we deliver hits the mark, so clients feel confident they re in the right hands. Growth & Revenue (30%) Drive growth that matters. Identify opportunities, grow accounts, and turn insight into action. Shape strategies with the founders, create compelling proposals, and lead commercial conversations that convert - so great relationships turn into long-term partnerships. Delivery & Profitability (10%) Ensure projects are well-scoped, well-managed, and deliver against both client ambition and commercial goals - creating an experience clients want to come back to. Team & Culture (10%) Support and develop others, raise the bar on quality, and contribute to a collaborative, high-performing culture, because great client experiences start with great teams. Why join Without: You ve already built a strong track record growing accounts within a creative or branding agency. Now you re looking for something more - a chance to shape relationships, influence direction, and play a meaningful role in building a business. A place where the work isn t just decks and deadlines, but brands that live in the real world: health clubs, destinations, hospitality, experiences. The kind of work you can see, feel, and be part of. More colour. More variety. More impact. If you re ready for that next step, let s talk. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
We build brands that make life brighter. In a noisy, online-first world, we do something different. We work with brands shaping how people actually live - in the real world. From Third Space health clubs to Peligoni s Greek escape, to Club Condor, a new tour-level golf club launching in 2027. Travel, leisure, hospitality, experiences - the good stuff. And the work works. Four DBA effectiveness awards (including the Grand Prix in 2021) prove it delivers real impact. Now we re on a mission to double the business over the next three years and we want the right person with us for the journey. Not just anyone. Someone who can grow accounts, spot opportunities early, support brilliant delivery, and turn conversations into long-term partnerships. Someone who wants to build something - not just fill a role. If that sounds like you, let s talk. The Role at a Glance: Client Director - Growth Clerkenwell, London, Hybrid (3 days in studio) £65,000 - £70,000 Reporting to: Without Founders Company: Without is a strategic branding agency for tomorrow s lifestyles Pedigree: Founded 2006 - Multi Award Winning Culture: intelligence, entrepreneurialism and kindness Clients include: Wahaca, Rosa s Thai, Kelly Loves, Peligoni, Sleepover, BAM, The Wolseley Your expertise: Proven track record of growing accounts in a creative / branding agency of c.10-30 people. Experience of working in a big impact, small entrepreneurial team. Why we re here. Without is a strategic branding agency , building tomorrow s lifestyle brands. Founded on the belief that when a brand is a part of people s lives, it should make life brighter, healthier and more rewarding, Without drives strategic and creative excellence in its clients businesses and the brand experience these clients give their customers. Numerous design effectiveness awards are testament to the exceptional outcomes delivered through Without s work. Strategic insight integrates with a creative approach that prizes clarity, originality and human intelligence. Without are thought partners for clients, building trust by delivering results, driving client delight and retention. Steady agency growth is underpinned by a very capable and forward-looking team, who enjoy delivering brilliant results for clients. Our belief: 1. Without preconceptions: our team must challenge the accepted. 2. Without ego: we accept & give criticism generously, for the good of the project/results. 3. Without limits: we go beyond what's expected and imagine new ways to create results. Why you re here We re entering a new phase of growth, expanding our client base, deepening key relationships, and building a more structured commercial engine to support long-term scale. The successful candidate will play a key role in shaping client strategy, influencing senior stakeholders, and contributing to the agency s commercial direction. Our Account Management team is here to deliver brand design projects to our clients. They do this by understanding the problems clients are trying to solve, and building projects with our strategists, designers and other specialists, that deliver effective design solutions. We look to exceed client expectations in every part of a project life cycle and also to retain a commercial mindset, maximizing opportunity for ideas to flourish in line with managing workflow profitably. Identifying & converting revenue opportunities for additional work flow and creating commercially meaningful long-term relationships with clients post project delivery is key to success in this role. Before we begin the project we want clients to feel, We d enjoy working with Without. During the project we want clients to feel, We ve put ourselves in the right hands, we re with the right partner . After the project is finished we want clients to feel, I can t wait to work with Without again . This role is central to making that happen - where you ll brilliance will add value: Client Leadership (50%) Be more than a supplier - be a trusted partner. Build strong relationships with senior clients, stay close to their world, and spot what s coming next. Lead key conversations and make sure everything we deliver hits the mark, so clients feel confident they re in the right hands. Growth & Revenue (30%) Drive growth that matters. Identify opportunities, grow accounts, and turn insight into action. Shape strategies with the founders, create compelling proposals, and lead commercial conversations that convert - so great relationships turn into long-term partnerships. Delivery & Profitability (10%) Ensure projects are well-scoped, well-managed, and deliver against both client ambition and commercial goals - creating an experience clients want to come back to. Team & Culture (10%) Support and develop others, raise the bar on quality, and contribute to a collaborative, high-performing culture, because great client experiences start with great teams. Why join Without: You ve already built a strong track record growing accounts within a creative or branding agency. Now you re looking for something more - a chance to shape relationships, influence direction, and play a meaningful role in building a business. A place where the work isn t just decks and deadlines, but brands that live in the real world: health clubs, destinations, hospitality, experiences. The kind of work you can see, feel, and be part of. More colour. More variety. More impact. If you re ready for that next step, let s talk. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Job Title: Water Hygiene Engineer Location: Derby, East Midlands Salary/Benefits: 24k - 34k DOE + Training & Benefits This reputable Water Hygiene company is recruiting for a keen and hardworking Water Hygiene Engineer based in East Midlands with great access to M1. They are seeking someone who can dive in headfirst undertaking TMV servicing, calorifier inspections, cleans and disinfections and tank cleans. This company can offer desirable benefits such as training and career growth with competitive salaries for a committed Water Hygiene Engineer. Locations that are considered: Nottingham, Beeston, Long Eaton, Castle Donington, Burton upon Trent, Melton Mowbray, Grantham, Newark-on-Trent, Mansfield, Matlock, Ashbourne, Uttoxeter, Loughborough, Coalville, Leicester, Oakham, Coventry, Northampton, Wellingborough, Corby, Peterborough. Grantham, Spalding, Wisbech, Lutterworth, Market Harborough, Nuneaton, Towcester, Newport Pagnell, Raunds, Kettering Experience / Qualifications: - Hands on experience working as a Water Hygiene Engineer - Strong interpersonal skills - Working knowledge of ACOP L8 and HSG 274 guidelines - Flexible to travel in line with company needs - Working to personal targets and agreed deadlines - Proficient in IT software with good literacy and numeracy skills The Role: - TMV servicing - Temperature monitoring - Flushing little use outlets - Cleans and disinfections - Calorifier inspections - Water and PPM sampling - Updating site logbooks - Tank cleans - Showerhead descales Alternative job titles: Water Treatment Engineer, Legionella Operative, Water Hygiene Technician, Legionella Technician, Water Treatment Technician, Environmental Service Technician, Water Service Engineer, Water Technician, Sampling / Monitoring Technician, Water Hygiene Operative, Environmental Technician, Service Engineer. Future Select are recruiting in the Water Treatment/Hygiene industry; we work with the best clients & candidates and supply the majority of permanent jobs in the market. We would be interested in speaking to candidates with experience in any disciplines from Risk Assessors, Service Engineers, Account Managers and Business Development/Operational Managers through to Director level. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026
May 02, 2026
Full time
Job Title: Water Hygiene Engineer Location: Derby, East Midlands Salary/Benefits: 24k - 34k DOE + Training & Benefits This reputable Water Hygiene company is recruiting for a keen and hardworking Water Hygiene Engineer based in East Midlands with great access to M1. They are seeking someone who can dive in headfirst undertaking TMV servicing, calorifier inspections, cleans and disinfections and tank cleans. This company can offer desirable benefits such as training and career growth with competitive salaries for a committed Water Hygiene Engineer. Locations that are considered: Nottingham, Beeston, Long Eaton, Castle Donington, Burton upon Trent, Melton Mowbray, Grantham, Newark-on-Trent, Mansfield, Matlock, Ashbourne, Uttoxeter, Loughborough, Coalville, Leicester, Oakham, Coventry, Northampton, Wellingborough, Corby, Peterborough. Grantham, Spalding, Wisbech, Lutterworth, Market Harborough, Nuneaton, Towcester, Newport Pagnell, Raunds, Kettering Experience / Qualifications: - Hands on experience working as a Water Hygiene Engineer - Strong interpersonal skills - Working knowledge of ACOP L8 and HSG 274 guidelines - Flexible to travel in line with company needs - Working to personal targets and agreed deadlines - Proficient in IT software with good literacy and numeracy skills The Role: - TMV servicing - Temperature monitoring - Flushing little use outlets - Cleans and disinfections - Calorifier inspections - Water and PPM sampling - Updating site logbooks - Tank cleans - Showerhead descales Alternative job titles: Water Treatment Engineer, Legionella Operative, Water Hygiene Technician, Legionella Technician, Water Treatment Technician, Environmental Service Technician, Water Service Engineer, Water Technician, Sampling / Monitoring Technician, Water Hygiene Operative, Environmental Technician, Service Engineer. Future Select are recruiting in the Water Treatment/Hygiene industry; we work with the best clients & candidates and supply the majority of permanent jobs in the market. We would be interested in speaking to candidates with experience in any disciplines from Risk Assessors, Service Engineers, Account Managers and Business Development/Operational Managers through to Director level. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology , consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology , consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
A creative design company based in South West London, delivering super-scale projects for some of the world's most ambitious private clients are looking to hire an FP&A Business Partner. They are seeking a commercially-minded and proactive professional to join their Finance team. Reporting directly to the Commercial Director and CFO, this is a highly visible role with significant exposure across the wider business. Key Responsibilities are across two main areas: 1. Project Management Partner closely with the Commercial Director to improve project financial performance and resource management, with a primary focus on the Architecture studio. Attend commercial and progress meetings with Commercial Director, supporting preparation work and follow-up actions. Act as a business partner to design directors and project leaders, helping them interpret financial data and use insights and challenge to drive better project outcomes. Mentor junior team members, fostering a high-performance culture. Support the transformation of FP&A systems, reporting, and processes, using technology and AI to improve efficiency, accuracy, and alignment with business needs. Review and amend project resource allocation, prepare margin reports and recommend monthly project revenue recognition. Oversee timesheets administration and billing processes. Manage contractor appointments and address any freelance needs across the Business. Evaluate new business opportunities and review contractual deliverables. 2. CFO Support Build a close working relationship with the CFO, acting as a trusted commercial sounding board on strategic initiatives. Assist with periodic and ad hoc financial analysis (including board and timesheet reporting, dashboarding and drafting presentations). Required Skills and Experience ACA, ACCA, or CIMA qualified accountant preferred. Experience in FP&A/ commercial finance roles, ideally in a project-based, professional services environment. Analytical mindset with strong excel and modelling capability, along with the ability to translate data into clear, actionable insights. Ability to work with, influence and build relationships with stakeholders at all levels. A change-oriented mindset, embracing continuous improvement. Demonstrable experience improving financial systems, reporting tools and processes, including exposure to PowerBI or similar BI/ reporting tools. Desire to progress, with this role offering promotion opportunities and a direct pathway to management level. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 02, 2026
Full time
A creative design company based in South West London, delivering super-scale projects for some of the world's most ambitious private clients are looking to hire an FP&A Business Partner. They are seeking a commercially-minded and proactive professional to join their Finance team. Reporting directly to the Commercial Director and CFO, this is a highly visible role with significant exposure across the wider business. Key Responsibilities are across two main areas: 1. Project Management Partner closely with the Commercial Director to improve project financial performance and resource management, with a primary focus on the Architecture studio. Attend commercial and progress meetings with Commercial Director, supporting preparation work and follow-up actions. Act as a business partner to design directors and project leaders, helping them interpret financial data and use insights and challenge to drive better project outcomes. Mentor junior team members, fostering a high-performance culture. Support the transformation of FP&A systems, reporting, and processes, using technology and AI to improve efficiency, accuracy, and alignment with business needs. Review and amend project resource allocation, prepare margin reports and recommend monthly project revenue recognition. Oversee timesheets administration and billing processes. Manage contractor appointments and address any freelance needs across the Business. Evaluate new business opportunities and review contractual deliverables. 2. CFO Support Build a close working relationship with the CFO, acting as a trusted commercial sounding board on strategic initiatives. Assist with periodic and ad hoc financial analysis (including board and timesheet reporting, dashboarding and drafting presentations). Required Skills and Experience ACA, ACCA, or CIMA qualified accountant preferred. Experience in FP&A/ commercial finance roles, ideally in a project-based, professional services environment. Analytical mindset with strong excel and modelling capability, along with the ability to translate data into clear, actionable insights. Ability to work with, influence and build relationships with stakeholders at all levels. A change-oriented mindset, embracing continuous improvement. Demonstrable experience improving financial systems, reporting tools and processes, including exposure to PowerBI or similar BI/ reporting tools. Desire to progress, with this role offering promotion opportunities and a direct pathway to management level. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
May 02, 2026
Full time
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Help end avoidable blindness worldwide Right now, 1.1 billion people are living with vision loss - yet the vast majority of this is preventable or treatable. Behind every statistic is a child missing out on education, a parent unable to work, a community held back. At Orbis UK, we are part of a global organisation that trains eye care professionals, delivers life-changing treatments, and invests in innovative solutions - from our Flying Eye Hospital to global telehealth platform -so that no one is needlessly blind. In 2025, the UK team raised £7.1m. These funds supported 18 projects across 8 countries. With these funds we delivered 9,908 training sessions for health workers, enabled 469,287 eye screenings, 37,378 treatments and delivered 2.5m doses of antibiotics to tackle trachoma. The organisation s ambition is to grow our income to £10 million per year within the next five years. To achieve our next phase of growth and impact, we are looking for a Director of Finance & Operations who shares their ambition to expand access to eye care in the countries where it is needed most. Why this role matters As part of the senior leadership team, you will ensure Orbis UK is financially strong, operationally effective, and ready to expand our reach. Your leadership will directly support programmes that restore sight, train clinicians, and strengthen health systems in the communities where we work. Your impact You will: Ensure every pound is used effectively to maximise Orbis UK s life-changing impact Provide the financial insight that shapes strategic decisions Lead the teams that ensure the smooth running of the organisation - finance, HR, IT, and operations Strengthen governance, accountability, and sustainability as the organisation grows Partner with colleagues in the UK and internationally to deliver lasting change Who we re looking for You are more than technically excellent - you are purpose-driven. You ll bring: A professional accounting qualification (ACA, ACCA, CIMA or CIPFA) Experience leading finance in a complex organisation, ideally with charity or public sector exposure The ability to translate financial insight into clear, strategic direction A collaborative leadership style and confidence working with senior stakeholders A genuine commitment to global equity and social impact Join us Orbis is not a large organisation; it depends more than most on the value added by the individual. If you believe you can bring not only strong professional skills, but also the personal qualities, commitment to our charitable aims, and collaborative spirit that make a meaningful difference in a small team like ours, we would love to hear from you strongly encourage you to apply. Recruitment timetable Application deadline Sunday 17th May, midnight Shortlisting Wednesday 27th May First stage interviews w/c 1st June Final interviews w/c 8th June To apply, send your CV and cover letter via the link by Sunday 17th May, midnight. For an informal conversation about the role, please reach out to our exclusive recruitment partner, Bryony Thomas, via the Allen Lane agency website. We re committed to building a diverse and inclusive organisation, and particularly welcome applications from people currently underrepresented at senior levels, including those from Black, Asian and minoritised ethnic backgrounds, and disabled or neurodivergent candidates. If you need any adjustments during the recruitment process or in the role itself, we ll work with you to make that happen.
May 02, 2026
Full time
Help end avoidable blindness worldwide Right now, 1.1 billion people are living with vision loss - yet the vast majority of this is preventable or treatable. Behind every statistic is a child missing out on education, a parent unable to work, a community held back. At Orbis UK, we are part of a global organisation that trains eye care professionals, delivers life-changing treatments, and invests in innovative solutions - from our Flying Eye Hospital to global telehealth platform -so that no one is needlessly blind. In 2025, the UK team raised £7.1m. These funds supported 18 projects across 8 countries. With these funds we delivered 9,908 training sessions for health workers, enabled 469,287 eye screenings, 37,378 treatments and delivered 2.5m doses of antibiotics to tackle trachoma. The organisation s ambition is to grow our income to £10 million per year within the next five years. To achieve our next phase of growth and impact, we are looking for a Director of Finance & Operations who shares their ambition to expand access to eye care in the countries where it is needed most. Why this role matters As part of the senior leadership team, you will ensure Orbis UK is financially strong, operationally effective, and ready to expand our reach. Your leadership will directly support programmes that restore sight, train clinicians, and strengthen health systems in the communities where we work. Your impact You will: Ensure every pound is used effectively to maximise Orbis UK s life-changing impact Provide the financial insight that shapes strategic decisions Lead the teams that ensure the smooth running of the organisation - finance, HR, IT, and operations Strengthen governance, accountability, and sustainability as the organisation grows Partner with colleagues in the UK and internationally to deliver lasting change Who we re looking for You are more than technically excellent - you are purpose-driven. You ll bring: A professional accounting qualification (ACA, ACCA, CIMA or CIPFA) Experience leading finance in a complex organisation, ideally with charity or public sector exposure The ability to translate financial insight into clear, strategic direction A collaborative leadership style and confidence working with senior stakeholders A genuine commitment to global equity and social impact Join us Orbis is not a large organisation; it depends more than most on the value added by the individual. If you believe you can bring not only strong professional skills, but also the personal qualities, commitment to our charitable aims, and collaborative spirit that make a meaningful difference in a small team like ours, we would love to hear from you strongly encourage you to apply. Recruitment timetable Application deadline Sunday 17th May, midnight Shortlisting Wednesday 27th May First stage interviews w/c 1st June Final interviews w/c 8th June To apply, send your CV and cover letter via the link by Sunday 17th May, midnight. For an informal conversation about the role, please reach out to our exclusive recruitment partner, Bryony Thomas, via the Allen Lane agency website. We re committed to building a diverse and inclusive organisation, and particularly welcome applications from people currently underrepresented at senior levels, including those from Black, Asian and minoritised ethnic backgrounds, and disabled or neurodivergent candidates. If you need any adjustments during the recruitment process or in the role itself, we ll work with you to make that happen.
