Deputy Service Manager - Supported Accommodation Location: East Sussex Contract: Permanent, Full-time Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on-call rota Sector: Supported Housing / Homelessness / Young People / Vulnerable Adults About the Organisation Our client is a leading regional charity providing high-quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living. Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs. The Role: Deputy Service Manager As Deputy Service Manager, you will support the Service Manager in the operational running of a medium-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents. You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence. Key Responsibilities Support smooth day-to-day operations of a 24-hour supported accommodation service Ensure accommodation is safe, secure, welcoming and well-maintained Oversee referrals, assessments, inductions and occupancy agreements Deliver 1:1 keywork, groupwork and tailored support plans using trauma-informed principles Ensure high standards of safeguarding practice and risk management Promote prosocial behaviour using de-escalation and psychologically informed approaches Work with internal teams to support repairs, health & safety checks, void management and rent collection Participate in an out-of-hours management on-call rota Maintain accurate records and client data Uphold safeguarding, equality, diversity and organisational policies Contribute to service improvements using resident and stakeholder feedback Person Specification Essential Experience Background in supported housing, homelessness services, social care or similar Experience supporting young people and/or adults with multiple and complex needs Experience supervising or managing staff Understanding of safeguarding, risk management and maintaining professional boundaries Experience with housing management tasks - rent, voids, H&S, maintenance
May 01, 2026
Full time
Deputy Service Manager - Supported Accommodation Location: East Sussex Contract: Permanent, Full-time Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on-call rota Sector: Supported Housing / Homelessness / Young People / Vulnerable Adults About the Organisation Our client is a leading regional charity providing high-quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living. Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs. The Role: Deputy Service Manager As Deputy Service Manager, you will support the Service Manager in the operational running of a medium-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents. You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence. Key Responsibilities Support smooth day-to-day operations of a 24-hour supported accommodation service Ensure accommodation is safe, secure, welcoming and well-maintained Oversee referrals, assessments, inductions and occupancy agreements Deliver 1:1 keywork, groupwork and tailored support plans using trauma-informed principles Ensure high standards of safeguarding practice and risk management Promote prosocial behaviour using de-escalation and psychologically informed approaches Work with internal teams to support repairs, health & safety checks, void management and rent collection Participate in an out-of-hours management on-call rota Maintain accurate records and client data Uphold safeguarding, equality, diversity and organisational policies Contribute to service improvements using resident and stakeholder feedback Person Specification Essential Experience Background in supported housing, homelessness services, social care or similar Experience supporting young people and/or adults with multiple and complex needs Experience supervising or managing staff Understanding of safeguarding, risk management and maintaining professional boundaries Experience with housing management tasks - rent, voids, H&S, maintenance
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager Transitional Supported Housing Project - £32,760 - £38,220 per annum (Salaries vary depending on experiences) Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location Oxfordshire We are recruiting a Mental Health Team Manager for our Transitional Supported Housing Project, a service supporting individuals with serious mental health diagnoses in their recovery journey and transition to independent living. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities : Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence Manage complex cases and escalate serious concerns to clinical teams Facilitate move-ins, manage voids, and coordinate with referrals and housing teams Lead reflective practice following serious incidents Supervise and develop staff, manage rotas, recruitment, and training compliance Conduct audits, spot checks, and ensure health & safety standards Oversee medication checks and safeguarding processes Advocate for residents in clinical consultations and support benefit access Promote meaningful activities and skill development Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors. Essential: Strong experience managing a team Basic knowledge of safeguarding, mental health, and team development Strong planning, communication, and management skills Desirable: Diploma or vocational qualifications in management and leadership Knowledge of trauma-informed care, CBT, motivational interviewing Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational Make a real difference in the lives of vulnerable adults Access to training, development, and career progression Supportive management and collaborative working environment Competitive salary and pension scheme 37 days annual leave (inclusive of bank holidays) 24/7 Employee Assistance Programme (EAP) Cycle to Work Scheme Enhanced maternity, paternity and adoption leave Access to Blue Light Card discounts Opportunities for secondments and internal progression If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 04/06/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Apr 30, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager Transitional Supported Housing Project - £32,760 - £38,220 per annum (Salaries vary depending on experiences) Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location Oxfordshire We are recruiting a Mental Health Team Manager for our Transitional Supported Housing Project, a service supporting individuals with serious mental health diagnoses in their recovery journey and transition to independent living. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities : Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence Manage complex cases and escalate serious concerns to clinical teams Facilitate move-ins, manage voids, and coordinate with referrals and housing teams Lead reflective practice following serious incidents Supervise and develop staff, manage rotas, recruitment, and training compliance Conduct audits, spot checks, and ensure health & safety standards Oversee medication checks and safeguarding processes Advocate for residents in clinical consultations and support benefit access Promote meaningful activities and skill development Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors. Essential: Strong experience managing a team Basic knowledge of safeguarding, mental health, and team development Strong planning, communication, and management skills Desirable: Diploma or vocational qualifications in management and leadership Knowledge of trauma-informed care, CBT, motivational interviewing Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational Make a real difference in the lives of vulnerable adults Access to training, development, and career progression Supportive management and collaborative working environment Competitive salary and pension scheme 37 days annual leave (inclusive of bank holidays) 24/7 Employee Assistance Programme (EAP) Cycle to Work Scheme Enhanced maternity, paternity and adoption leave Access to Blue Light Card discounts Opportunities for secondments and internal progression If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 04/06/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Registered Manager - Complex Care - LD & Mental Health - East London - 55,000 to 60,000 + Car Allowance + Bonus Leadership autonomy High-acuity services Supported living & community care Career progression Are you an experienced Registered Manager looking for a role where you can take full ownership of services, drive quality, and lead high-acuity care packages? This opportunity is based in East London and focuses on Learning Disability and Mental Health services across supported living and community settings, including complex packages with 2:1, 3:1 and 4:1 support. The Role As a Registered Manager, you will be responsible for the day-to-day and strategic management of complex LD and Mental Health services. This role combines operational leadership with governance, quality assurance, staffing, and occupancy management, giving you full visibility and control across your services. You will play a key role in stabilising services, improving outcomes, and maintaining strong relationships with commissioners and stakeholders. Key Responsibilities Manage supported living and community-based LD and Mental Health services Ensure full CQC compliance, safeguarding, MCA, and DoLS adherence Lead audits, inspections, and action plans across services Oversee care plans, PBS strategies, risk assessments, and documentation Manage high-risk placements, incidents, and safeguarding investigations Lead recruitment, staffing, performance management, and retention Reduce agency usage and improve staff consistency Monitor occupancy, manage voids, and support referral pipelines Build strong relationships with Local Authorities, commissioners, and MDTs Work closely with internal teams including HR, governance, and operations Track and report on KPIs including occupancy, incidents, compliance, and staffing Requirements Experience as a Registered Manager within Learning Disabilities and/or Mental Health Strong background in supported living or complex community care Experience managing high-acuity packages (2:1, 3:1, 4:1) Strong knowledge of CQC, safeguarding, MCA, DoLS, and compliance Experience leading audits, quality assurance, and service improvement Strong leadership and people management skills Commercial awareness including occupancy and service sustainability Please note: Candidates must have direct experience within LD or Mental Health complex care. Domiciliary-only backgrounds will not be considered. Salary & Benefits 55,000 to 60,000 salary Car allowance or company car Performance-related bonus Clear progression opportunities Why Apply This role offers a genuine opportunity to lead complex, high-acuity services with full operational responsibility. You will have the autonomy to drive quality, improve outcomes, and influence service growth within a supportive and forward-thinking organisation. If you are interested in applying for this Registered Manager position, please click apply or contact Ehsan at Leaders in Care on (phone number removed), quoting the reference number below. An informal, confidential conversation is welcomed. Reference: LICEA
Apr 30, 2026
Full time
Registered Manager - Complex Care - LD & Mental Health - East London - 55,000 to 60,000 + Car Allowance + Bonus Leadership autonomy High-acuity services Supported living & community care Career progression Are you an experienced Registered Manager looking for a role where you can take full ownership of services, drive quality, and lead high-acuity care packages? This opportunity is based in East London and focuses on Learning Disability and Mental Health services across supported living and community settings, including complex packages with 2:1, 3:1 and 4:1 support. The Role As a Registered Manager, you will be responsible for the day-to-day and strategic management of complex LD and Mental Health services. This role combines operational leadership with governance, quality assurance, staffing, and occupancy management, giving you full visibility and control across your services. You will play a key role in stabilising services, improving outcomes, and maintaining strong relationships with commissioners and stakeholders. Key Responsibilities Manage supported living and community-based LD and Mental Health services Ensure full CQC compliance, safeguarding, MCA, and DoLS adherence Lead audits, inspections, and action plans across services Oversee care plans, PBS strategies, risk assessments, and documentation Manage high-risk placements, incidents, and safeguarding investigations Lead recruitment, staffing, performance management, and retention Reduce agency usage and improve staff consistency Monitor occupancy, manage voids, and support referral pipelines Build strong relationships with Local Authorities, commissioners, and MDTs Work closely with internal teams including HR, governance, and operations Track and report on KPIs including occupancy, incidents, compliance, and staffing Requirements Experience as a Registered Manager within Learning Disabilities and/or Mental Health Strong background in supported living or complex community care Experience managing high-acuity packages (2:1, 3:1, 4:1) Strong knowledge of CQC, safeguarding, MCA, DoLS, and compliance Experience leading audits, quality assurance, and service improvement Strong leadership and people management skills Commercial awareness including occupancy and service sustainability Please note: Candidates must have direct experience within LD or Mental Health complex care. Domiciliary-only backgrounds will not be considered. Salary & Benefits 55,000 to 60,000 salary Car allowance or company car Performance-related bonus Clear progression opportunities Why Apply This role offers a genuine opportunity to lead complex, high-acuity services with full operational responsibility. You will have the autonomy to drive quality, improve outcomes, and influence service growth within a supportive and forward-thinking organisation. If you are interested in applying for this Registered Manager position, please click apply or contact Ehsan at Leaders in Care on (phone number removed), quoting the reference number below. An informal, confidential conversation is welcomed. Reference: LICEA
We are opening a new children's residential home and supported living service, and we are looking for a Registered Manager to lead it. This is a rare opportunity to establish a service from the very beginning building the team, embedding the culture, and setting the standards that will shape the experience of every child who comes through the door. If you are an experienced Registered Manager, or a Deputy ready to step up, who genuinely cares about the lives of children with learning disabilities, autism and complex needs we would love to hear from you. About Us Striving For Independence Care Solutions (SFI) is a values-driven provider of care homes, supported living, and domiciliary care services across Brent, Harrow, and the surrounding areas. We are now expanding into children's residential and supported living provision for children and young people with learning disabilities, autism, and complex needs. Our focus is simple: to deliver high-quality, person-centred care that empowers children and young people to live safe, fulfilling, and meaningful lives. We specialise in supporting individuals transitioning from family homes, hospital settings, assessment and treatment units, and other specialist placements creating stable, nurturing community environments. The Opportunity As Registered Manager, you will: • Establish and shape a brand new children's home and supported living service • Lead and develop a high-performing, child-centred team • Drive quality, compliance, and outcomes for children with complex needs • Prepare for and lead Ofsted inspections, with the aim of achieving and maintaining Good or Outstanding ratings • Work closely with senior leadership, with real influence over service development and growth This is a key leadership appointment with progression potential to Responsible Individual or Operations Manager as the service grows. What You'll Do Lead with vision and integrity • Create a safe, nurturing, and therapeutic home culture • Be a strong advocate for children and young people • Empower your team to deliver child-centred, outcome-focused care • Embed therapeutic approaches such as Positive Behaviour Support and trauma-informed care Own Ofsted compliance and readiness • Register with and act as the Ofsted Registered Manager • Ensure full compliance with the Children's Homes (England) Regulations 2015 and Quality Standards • Lead and prepare for Ofsted inspections • Drive continuous improvement to achieve and maintain Good or Outstanding ratings Champion safeguarding and care excellence • Lead safeguarding practice and promote a strong safeguarding culture • Oversee care planning, risk management, and reviews • Ensure safe medication practices and accurate record keeping Build, develop, and retain your team • Recruit, lead, and develop a high-performing staff team • Conduct supervisions, appraisals, and performance management • Support staff development including Level 3 and Level 5 pathways • Build a positive, inclusive, and accountable team culture Operate the service effectively • Manage rotas, ensure safe staffing levels, and oversee budgets • Monitor KPIs, service quality, and outcomes • Build strong relationships with Local Authorities, Commissioners, families, and professionals • Participate in the on-call rota (shared across the leadership team) What You'll Bring Essential • Experience as a Registered Manager or Deputy Manager in a children's residential setting • Level 5 Diploma in Leadership and Management for Residential Childcare (or working towards) • Strong, current knowledge of Ofsted regulations and Children's Homes legislation • Proven leadership and team management experience • Strong safeguarding knowledge and instinct • Full UK driving licence Desirable • Experience supporting children with learning disabilities, autism, and complex needs • Track record of achieving or maintaining Good/Outstanding Ofsted ratings • Knowledge of Positive Behaviour Support (PBS) and trauma-informed practice • Experience of opening or developing a new service What We Offer • Salary £35,000 £40,000 (depending on experience) • Discretionary performance bonus linked to Ofsted outcomes, occupancy, staff retention, and service quality taking total package potential to circa £45,000+ • Clear progression path to Responsible Individual or Operations Manager roles • 28 days annual leave (including bank holidays) • Ongoing training and funded qualifications • Supportive senior leadership team and direct access to the Director • Referral bonus scheme • The genuine opportunity to build something meaningful from the ground up Our Values We are looking for someone who shares our commitment to: • Quality and continuous improvement • Compassion and child-centred care • Dignity and respect • Trust, teamwork, and accountability Safeguarding SFI is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All roles are subject to enhanced DBS checks and safer recruitment processes. Ready to apply? Click "Apply Now" to submit your application. Please include a CV with full employment history and a cover letter explaining your interest in this role and what you would bring to a brand new service. We are reviewing applications on a rolling basis early applications are encouraged. Interviews will be held during the week commencing 18 May 2026. Join us in shaping high-quality children's services and making a lasting difference.
Apr 29, 2026
Full time
We are opening a new children's residential home and supported living service, and we are looking for a Registered Manager to lead it. This is a rare opportunity to establish a service from the very beginning building the team, embedding the culture, and setting the standards that will shape the experience of every child who comes through the door. If you are an experienced Registered Manager, or a Deputy ready to step up, who genuinely cares about the lives of children with learning disabilities, autism and complex needs we would love to hear from you. About Us Striving For Independence Care Solutions (SFI) is a values-driven provider of care homes, supported living, and domiciliary care services across Brent, Harrow, and the surrounding areas. We are now expanding into children's residential and supported living provision for children and young people with learning disabilities, autism, and complex needs. Our focus is simple: to deliver high-quality, person-centred care that empowers children and young people to live safe, fulfilling, and meaningful lives. We specialise in supporting individuals transitioning from family homes, hospital settings, assessment and treatment units, and other specialist placements creating stable, nurturing community environments. The Opportunity As Registered Manager, you will: • Establish and shape a brand new children's home and supported living service • Lead and develop a high-performing, child-centred team • Drive quality, compliance, and outcomes for children with complex needs • Prepare for and lead Ofsted inspections, with the aim of achieving and maintaining Good or Outstanding ratings • Work closely with senior leadership, with real influence over service development and growth This is a key leadership appointment with progression potential to Responsible Individual or Operations Manager as the service grows. What You'll Do Lead with vision and integrity • Create a safe, nurturing, and therapeutic home culture • Be a strong advocate for children and young people • Empower your team to deliver child-centred, outcome-focused care • Embed therapeutic approaches such as Positive Behaviour Support and trauma-informed care Own Ofsted compliance and readiness • Register with and act as the Ofsted Registered Manager • Ensure full compliance with the Children's Homes (England) Regulations 2015 and Quality Standards • Lead and prepare for Ofsted inspections • Drive continuous improvement to achieve and maintain Good or Outstanding ratings Champion safeguarding and care excellence • Lead safeguarding practice and promote a strong safeguarding culture • Oversee care planning, risk management, and reviews • Ensure safe medication practices and accurate record keeping Build, develop, and retain your team • Recruit, lead, and develop a high-performing staff team • Conduct supervisions, appraisals, and performance management • Support staff development including Level 3 and Level 5 pathways • Build a positive, inclusive, and accountable team culture Operate the service effectively • Manage rotas, ensure safe staffing levels, and oversee budgets • Monitor KPIs, service quality, and outcomes • Build strong relationships with Local Authorities, Commissioners, families, and professionals • Participate in the on-call rota (shared across the leadership team) What You'll Bring Essential • Experience as a Registered Manager or Deputy Manager in a children's residential setting • Level 5 Diploma in Leadership and Management for Residential Childcare (or working towards) • Strong, current knowledge of Ofsted regulations and Children's Homes legislation • Proven leadership and team management experience • Strong safeguarding knowledge and instinct • Full UK driving licence Desirable • Experience supporting children with learning disabilities, autism, and complex needs • Track record of achieving or maintaining Good/Outstanding Ofsted ratings • Knowledge of Positive Behaviour Support (PBS) and trauma-informed practice • Experience of opening or developing a new service What We Offer • Salary £35,000 £40,000 (depending on experience) • Discretionary performance bonus linked to Ofsted outcomes, occupancy, staff retention, and service quality taking total package potential to circa £45,000+ • Clear progression path to Responsible Individual or Operations Manager roles • 28 days annual leave (including bank holidays) • Ongoing training and funded qualifications • Supportive senior leadership team and direct access to the Director • Referral bonus scheme • The genuine opportunity to build something meaningful from the ground up Our Values We are looking for someone who shares our commitment to: • Quality and continuous improvement • Compassion and child-centred care • Dignity and respect • Trust, teamwork, and accountability Safeguarding SFI is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All roles are subject to enhanced DBS checks and safer recruitment processes. Ready to apply? Click "Apply Now" to submit your application. Please include a CV with full employment history and a cover letter explaining your interest in this role and what you would bring to a brand new service. We are reviewing applications on a rolling basis early applications are encouraged. Interviews will be held during the week commencing 18 May 2026. Join us in shaping high-quality children's services and making a lasting difference.
Leading Housing Association North London (Hybrid) £50,-Month Fixed-Term Our client, an established housing association with deep community roots, is seeking an experienced Housing Operations & Project Manager to provide focused leadership during an exciting period of service improvement and digital transformation. About Our Client Founded over 50 years ago, this housing association has grown into a vital provider of affordable housing across four North London boroughs. Managing around 1,600 homes, they're a local landlord deeply connected to their community, providing affordable housing, supported living for young people, and retirement schemes. Their team of 100 dedicated professionals delivers excellent and innovative housing services through shared values that make a real difference locally. They're a Disability Confident Employer, anti-racism organisation, and welcome people from all faiths and backgrounds. The Role This 12-month fixed-term position reports directly to the Chief Executive and offers the chance to drive meaningful change across housing operations. You'll lead key projects including tenant involvement, leasehold and homeownership processes, and digital transformation whilst ensuring KPI performance and regulatory compliance. Key responsibilities: -Lead housing management projects with full accountability for timelines, risks and resources -Drive tenant involvement initiatives, embedding resident voice into service improvement -Manage complex tenancy matters including leaseholder enquiries and Section 20 consultations -Oversee agency-managed portfolio delivery and contract management -Champion digital transformation as the housing system lead -Deliver tenancy audits and evidence-based decision making -Support leasehold processes including shared ownership staircasing and lease enforcement What You'll Bring -Significant experience in a similar housing operations or project management role -Strong knowledge of tenancy management law, regulatory guidance and housing policies -Proven track record in tenant involvement and customer-focused service delivery -Experience managing projects in a regulated environment -Strong IT skills with housing management systems experience -Natural ability to translate strategy into operational delivery -Commitment to quality, accuracy and continuous improvement What's On Offer -£50,000 salary for this 12-month fixed-term role -25 days holiday plus bank holidays -Generous pension scheme -Health care cashback scheme and employee assistance programme -Hybrid working after probation -Supportive, friendly working environment with development opportunities This is an excellent opportunity for an experienced housing professional to make a tangible impact during a critical transformation period whilst working for a values-driven organisation that truly serves its community.
Apr 29, 2026
Contractor
Leading Housing Association North London (Hybrid) £50,-Month Fixed-Term Our client, an established housing association with deep community roots, is seeking an experienced Housing Operations & Project Manager to provide focused leadership during an exciting period of service improvement and digital transformation. About Our Client Founded over 50 years ago, this housing association has grown into a vital provider of affordable housing across four North London boroughs. Managing around 1,600 homes, they're a local landlord deeply connected to their community, providing affordable housing, supported living for young people, and retirement schemes. Their team of 100 dedicated professionals delivers excellent and innovative housing services through shared values that make a real difference locally. They're a Disability Confident Employer, anti-racism organisation, and welcome people from all faiths and backgrounds. The Role This 12-month fixed-term position reports directly to the Chief Executive and offers the chance to drive meaningful change across housing operations. You'll lead key projects including tenant involvement, leasehold and homeownership processes, and digital transformation whilst ensuring KPI performance and regulatory compliance. Key responsibilities: -Lead housing management projects with full accountability for timelines, risks and resources -Drive tenant involvement initiatives, embedding resident voice into service improvement -Manage complex tenancy matters including leaseholder enquiries and Section 20 consultations -Oversee agency-managed portfolio delivery and contract management -Champion digital transformation as the housing system lead -Deliver tenancy audits and evidence-based decision making -Support leasehold processes including shared ownership staircasing and lease enforcement What You'll Bring -Significant experience in a similar housing operations or project management role -Strong knowledge of tenancy management law, regulatory guidance and housing policies -Proven track record in tenant involvement and customer-focused service delivery -Experience managing projects in a regulated environment -Strong IT skills with housing management systems experience -Natural ability to translate strategy into operational delivery -Commitment to quality, accuracy and continuous improvement What's On Offer -£50,000 salary for this 12-month fixed-term role -25 days holiday plus bank holidays -Generous pension scheme -Health care cashback scheme and employee assistance programme -Hybrid working after probation -Supportive, friendly working environment with development opportunities This is an excellent opportunity for an experienced housing professional to make a tangible impact during a critical transformation period whilst working for a values-driven organisation that truly serves its community.
As Administration Manager, you'll play a central role in keeping a complex and fast-moving Trauma & Orthopaedics service running efficiently. You'll lead a hard-working and diverse administrative team who manage high volumes, competing demands and challenging deadlines every day. This is a role where your leadership truly matters - your organisation, clarity and support will help the team deliver for our patients and clinicians. You'll work in an environment that is dynamic, varied, and full of opportunity to shape how services operate. While the pace can be demanding, the role offers the chance to drive improvements, influence change, and build a resilient, skilled workforce. You'll work alongside a supportive management team where there will be many opportunities for professional development, learning and growth. If you're motivated by responsibility, problem-solving and making tangible improvements in how care is delivered, this is a team and role where you can make a significant impact. Main duties of the job You'll oversee daily administrative operations, manage staff, coordinate waiting lists, support consultants, guide service improvements and ensure patient access standards are met. You'll handle operational challenges, lead change, analyse data, and keep complex workflows on track during busy and pressured periods. We're looking for someone organised, resilient and confident in leading people. You'll need strong communication skills, solid experience managing staff, the ability to make decisions quickly, and a proactive approach to problem solving. Excellent Microsoft Office skills and alignment with our PRIDE values are key. Examples of typical decisions you'll make independently: Managing a diverse workforce, ensuring the teams are healthy, motivated and supported in order to deliver KPIs and remain productive. Reallocating staff and reprioritising workload to maintain service continuity during sickness or sudden increases in demand. Determining actions to prevent waiting time breaches, such as adjusting pathways, capacity or task distribution. Deciding how to respond to administrative complaints or operational issues, ensuring the right information is gathered and appropriate actions are taken. Ensuring the smooth-running administrative function of the busy T&O departments. If you're ready to lead, improve services and take ownership in a demanding but rewarding environment, we'd welcome your application. About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition: Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job responsibilities Manage the day-to-day running of the Directorates administrative staff and resolving any issues that arise. This will include the authorising of annual leave and study leave. Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload. Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with human Resources, where appropriate, in issues of sickness and phased returns to work. To produce monthly sickness reports for the Service Manager. To be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short listing, interviewing and taking up references, chairing the interview panel and advising the service manager on the staff to be appointed. Undertake appraisals on the secretaries and clerical support staff and formulating PDP plans, including the identification of training needs and to provide opportunities for staff to undergo relevant training. Undertake mandatory training on a regular basis, ensuring that the administrative staff also comply with the requirements for mandatory training and adhere to the Health and safety at Work act. Ensure that all Consultants are allocated secretarial support to cover their secretarial duties and ensure training is provided where appropriate. Ensure that all clinical sessions are allocated adequate clerical staff and ensure training is provided where appropriate. To produce the agenda, chair and transcribe the minutes of the monthly administration meetings including dissemination of the Trust Core Brief. Train new and bank administrative staff on the job and ensure that progress is monitored. Please review the attached job description and person specification for the detailed information of responsibilities. Please note that this advertised position, which is part of occupation code 4141 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Person Specification Qualifications/training and professional development Good standard of education. Experience Experience of managing and supervising groups of staff. Experience of audit and change management. Skills, abilities and knowledge Leadership and motivational skills Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Able to work under pressure. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Full-time,Flexible working,Compressed hours
Apr 29, 2026
Full time
As Administration Manager, you'll play a central role in keeping a complex and fast-moving Trauma & Orthopaedics service running efficiently. You'll lead a hard-working and diverse administrative team who manage high volumes, competing demands and challenging deadlines every day. This is a role where your leadership truly matters - your organisation, clarity and support will help the team deliver for our patients and clinicians. You'll work in an environment that is dynamic, varied, and full of opportunity to shape how services operate. While the pace can be demanding, the role offers the chance to drive improvements, influence change, and build a resilient, skilled workforce. You'll work alongside a supportive management team where there will be many opportunities for professional development, learning and growth. If you're motivated by responsibility, problem-solving and making tangible improvements in how care is delivered, this is a team and role where you can make a significant impact. Main duties of the job You'll oversee daily administrative operations, manage staff, coordinate waiting lists, support consultants, guide service improvements and ensure patient access standards are met. You'll handle operational challenges, lead change, analyse data, and keep complex workflows on track during busy and pressured periods. We're looking for someone organised, resilient and confident in leading people. You'll need strong communication skills, solid experience managing staff, the ability to make decisions quickly, and a proactive approach to problem solving. Excellent Microsoft Office skills and alignment with our PRIDE values are key. Examples of typical decisions you'll make independently: Managing a diverse workforce, ensuring the teams are healthy, motivated and supported in order to deliver KPIs and remain productive. Reallocating staff and reprioritising workload to maintain service continuity during sickness or sudden increases in demand. Determining actions to prevent waiting time breaches, such as adjusting pathways, capacity or task distribution. Deciding how to respond to administrative complaints or operational issues, ensuring the right information is gathered and appropriate actions are taken. Ensuring the smooth-running administrative function of the busy T&O departments. If you're ready to lead, improve services and take ownership in a demanding but rewarding environment, we'd welcome your application. About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition: Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job responsibilities Manage the day-to-day running of the Directorates administrative staff and resolving any issues that arise. This will include the authorising of annual leave and study leave. Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload. Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with human Resources, where appropriate, in issues of sickness and phased returns to work. To produce monthly sickness reports for the Service Manager. To be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short listing, interviewing and taking up references, chairing the interview panel and advising the service manager on the staff to be appointed. Undertake appraisals on the secretaries and clerical support staff and formulating PDP plans, including the identification of training needs and to provide opportunities for staff to undergo relevant training. Undertake mandatory training on a regular basis, ensuring that the administrative staff also comply with the requirements for mandatory training and adhere to the Health and safety at Work act. Ensure that all Consultants are allocated secretarial support to cover their secretarial duties and ensure training is provided where appropriate. Ensure that all clinical sessions are allocated adequate clerical staff and ensure training is provided where appropriate. To produce the agenda, chair and transcribe the minutes of the monthly administration meetings including dissemination of the Trust Core Brief. Train new and bank administrative staff on the job and ensure that progress is monitored. Please review the attached job description and person specification for the detailed information of responsibilities. Please note that this advertised position, which is part of occupation code 4141 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Person Specification Qualifications/training and professional development Good standard of education. Experience Experience of managing and supervising groups of staff. Experience of audit and change management. Skills, abilities and knowledge Leadership and motivational skills Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Able to work under pressure. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Full-time,Flexible working,Compressed hours
Youth Club Leader We are looking for a Youth Club Leader to oversee the operations of the youth club. Join an exciting organisation pioneering a bold new model of community-led regeneration, building a future shaped by and accountable to young people. More than a collection of buildings, it is a living network of homes, workspaces, and social spaces where youth voice drives decisions and imagination leads change. By taking derelict sites into community ownership and transforming them into vibrant, affordable places, the Commons proves that regeneration can be inclusive, creative, and sustainable. This is not just about preserving the past but creating a future where young people have real power to shape their town, their opportunities, and their shared neighbourhood. Position: Youth Club Leader Location: Eagle House, Hastings/Hybrid Hours: Full-time Salary: £33,000 per annum, plus amazing benefits Contract: Permanent Closing Date: 21st October 2025 About the Role The Youth Commons is a really important project, seeking to support young people to build confidence and agency and take more control over their environment. You will ensure a safe and engaging environment for young people aged 11-18. This includes managing the youth team, developing and delivering programs, planning and coordinating activities, and promoting youth participation. You will also handle tasks like budgeting, reporting, and record keeping You will support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers. No day will be the same, so we are looking for someone with passion and energy to continue this very unique, fulfilling and impactful project. What you will do Ensure the smooth running of the youth club Be the Designated Safeguarding Lead (DSL) Ensure appropriate staff supervision around reviewing safeguarding, case management and ensure the team are supported in dealing with referral processes Continue to develop partnerships with local youth providers including ESCC Youth Team. Represent the Commons in local and wider networks Stand up for the interests of young people within the team. Seek ways to include young people directly at all levels, including the board Coordinate a wide range of experiences for young people and through tenants and partners Support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers Help to regrow the youth workforce by supporting people into the field and towards higher levels of qualification What you ll bring to the table You will have extensive experience of working with young people and have youth work qualification, or similar experience of managing a project or programme. You will have the ability to motivate people, deal with complex cases and have an understanding of the Children Act, Working Together to Safeguard Children and Mental Health Act What you ll get from working here Make a real contribution to the community around you and have a hand in investing in the future of the organisation A culture and mission to invest in staff to build on their existing skills through bespoke development and training opportunities A kind and compassionate employer with a mental health first approach to work No pension contribution deductions have to come from your salary, 100% employer contribution (you can add more to the pension if you choose) Employee Assistance Program Monthly wellbeing budget Monthly team lunch on us and lots of social events 23 day holiday + bank holidays (increases by one day per year of service) Extra-special day off on your birthday About the Organisation The Commons comprises 12 buildings and spaces which include vaults, caves and multi storey office blocks, all of which have been brought from dereliction into use as homes, workspace, leisure and learning and are located in the White Rock area of central Hastings, working together for common good , which is called Commoning . Rents are capped to protect affordability and good uses are prioritised over profit. The organisations is committed to creating diverse, inclusive environments and will not discriminate unfairly on the grounds of age, disability, sex, sexual orientation, gender reassignment, pregnancy and maternity, race (including colour, nationality and ethnic or national origin), religion or belief, marriage and civil partnership (all of which are protected characteristics under the law); nor will will it discriminate unfairly on the grounds of class, financial status, or any other unjustifiable cause. It seeks to recognise and overcome involuntary bias so that nobody with a protected characteristic is discriminated against directly or indirectly, or is victimised or harassed in relation to a relevant protected characteristic. You may also have experience in areas such as Youth, Youth Club, Youth Project, Youth Manager, Youth Club Manager, Youth Project Manager, Youth Worker, Senior Youth Worker, Lead Youth Worker, Youth Work Lead, Youth Leader, Youth Club Leader and/or working with young people in schools or PRUs PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Sep 24, 2025
Full time
Youth Club Leader We are looking for a Youth Club Leader to oversee the operations of the youth club. Join an exciting organisation pioneering a bold new model of community-led regeneration, building a future shaped by and accountable to young people. More than a collection of buildings, it is a living network of homes, workspaces, and social spaces where youth voice drives decisions and imagination leads change. By taking derelict sites into community ownership and transforming them into vibrant, affordable places, the Commons proves that regeneration can be inclusive, creative, and sustainable. This is not just about preserving the past but creating a future where young people have real power to shape their town, their opportunities, and their shared neighbourhood. Position: Youth Club Leader Location: Eagle House, Hastings/Hybrid Hours: Full-time Salary: £33,000 per annum, plus amazing benefits Contract: Permanent Closing Date: 21st October 2025 About the Role The Youth Commons is a really important project, seeking to support young people to build confidence and agency and take more control over their environment. You will ensure a safe and engaging environment for young people aged 11-18. This includes managing the youth team, developing and delivering programs, planning and coordinating activities, and promoting youth participation. You will also handle tasks like budgeting, reporting, and record keeping You will support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers. No day will be the same, so we are looking for someone with passion and energy to continue this very unique, fulfilling and impactful project. What you will do Ensure the smooth running of the youth club Be the Designated Safeguarding Lead (DSL) Ensure appropriate staff supervision around reviewing safeguarding, case management and ensure the team are supported in dealing with referral processes Continue to develop partnerships with local youth providers including ESCC Youth Team. Represent the Commons in local and wider networks Stand up for the interests of young people within the team. Seek ways to include young people directly at all levels, including the board Coordinate a wide range of experiences for young people and through tenants and partners Support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers Help to regrow the youth workforce by supporting people into the field and towards higher levels of qualification What you ll bring to the table You will have extensive experience of working with young people and have youth work qualification, or similar experience of managing a project or programme. You will have the ability to motivate people, deal with complex cases and have an understanding of the Children Act, Working Together to Safeguard Children and Mental Health Act What you ll get from working here Make a real contribution to the community around you and have a hand in investing in the future of the organisation A culture and mission to invest in staff to build on their existing skills through bespoke development and training opportunities A kind and compassionate employer with a mental health first approach to work No pension contribution deductions have to come from your salary, 100% employer contribution (you can add more to the pension if you choose) Employee Assistance Program Monthly wellbeing budget Monthly team lunch on us and lots of social events 23 day holiday + bank holidays (increases by one day per year of service) Extra-special day off on your birthday About the Organisation The Commons comprises 12 buildings and spaces which include vaults, caves and multi storey office blocks, all of which have been brought from dereliction into use as homes, workspace, leisure and learning and are located in the White Rock area of central Hastings, working together for common good , which is called Commoning . Rents are capped to protect affordability and good uses are prioritised over profit. The organisations is committed to creating diverse, inclusive environments and will not discriminate unfairly on the grounds of age, disability, sex, sexual orientation, gender reassignment, pregnancy and maternity, race (including colour, nationality and ethnic or national origin), religion or belief, marriage and civil partnership (all of which are protected characteristics under the law); nor will will it discriminate unfairly on the grounds of class, financial status, or any other unjustifiable cause. It seeks to recognise and overcome involuntary bias so that nobody with a protected characteristic is discriminated against directly or indirectly, or is victimised or harassed in relation to a relevant protected characteristic. You may also have experience in areas such as Youth, Youth Club, Youth Project, Youth Manager, Youth Club Manager, Youth Project Manager, Youth Worker, Senior Youth Worker, Lead Youth Worker, Youth Work Lead, Youth Leader, Youth Club Leader and/or working with young people in schools or PRUs PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
