Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
We are working with a leading, independent business based in Wolverhampton, who are looking to recruit their Operations Manager, to form part of their Senior Leadership Team. As Operations Manager, you will be responsible for the end-to-end management of operations, including Production, Warehouse/Yard, Transport & Logistics, Procurement, Customer Service, and Health & Safety. You will lead departmental managers, ensuring all functions operate efficiently, collaboratively, and in line with business objectives. A key focus of the role is driving performance, improving processes, and delivering industry-leading customer service. The business is currently experiencing sustained double-digit growth in turnover, which is expected to continue, making this a key role in scaling operations to support ongoing expansion along with the required processes and workflow. You will also play a pivotal role in managing the transition to a new facility, ensuring continuity of operations and minimal disruption. Key Responsibilities Operational Leadership Take full accountability for day-to-day operations across all departments Align production, warehouse, logistics, and customer service to ensure smooth workflow Drive continuous improvement, efficiency, and cost control across the business Establish, monitor, and deliver against KPIs Implement and document scalable process, workflows and lean management. Production & Manufacturing Oversee production planning, output, and efficiency Ensure manufacturing processes (including fabrication and bespoke orders) meet quality and delivery standards Oversee powder coating and investigate feasibility to bring in house Identify and implement process improvements to increase productivity Warehouse, Yard & Stock Control Manage goods in/out operations and yard organisation Ensure accurate stock control systems and regular stock audits Maintain optimal stock levels to support production and customer demand Transport & Logistics Develop and maintain an efficient and cost-effective transport plan Coordinate closely with production and warehouse teams to ensure timely dispatch Monitor delivery performance and customer satisfaction Customer Service & Office Operations Oversee order processing to ensure speed and accuracy Ensure proactive communication with customers on lead times and deliveries Support handling of bespoke and complex orders Commercial & Sales Support Support the sales team in winning new business and key accounts Work closely with sales to ensure operational capability aligns with customer requirements Engage with customers when required, including site visits and relationship management Contribute to pricing, lead time commitments, and service offering to improve win rates Drive a customer-first mindset across all operational departments Procurement Manage purchasing of raw materials and stock Oversee the import of raw materials , including supplier coordination, shipping, lead times, and cost control Ensure compliance with import regulations, duties, and documentation requirements Work closely with CMT Group procurement to leverage group buying power Monitor supplier performance to maintain cost efficiency and continuity of supply People Management & HR Lead, develop, and support departmental managers Oversee recruitment, onboarding, and absence management for operational teams Build a high-performance, accountable, and engaged workforce Health & Safety Ensure full compliance with H&S legislation and company policies Promote and maintain a strong safety-first culture Projects & Site Transition Lead the transition to new premises Plan and execute the move with minimal disruption Identify risks and implement mitigation strategies Requirements Proven experience in a manufacturing or industrial environment Strong track record in multi-department operations management Experience overseeing production, logistics, and stock control Experience in procurement and sourcing of raw materials , including importing Working knowledge of import processes, shipping logistics, and customs/duties requirements Commercially aware with experience supporting sales growth and customer acquisition Experience working closely with sales teams to convert opportunities into orders Confident engaging with customers, including site visits and relationship management Demonstrated ability in project management (site relocation advantageous) Strong understanding of cost control, budgeting, and financial performance Experience implementing KPIs and performance management frameworks Excellent communication, leadership, and organisational skills Benefits Salary- 55,000- 75,000 depending on experience Monday- Friday- Day shifts
May 01, 2026
Full time
We are working with a leading, independent business based in Wolverhampton, who are looking to recruit their Operations Manager, to form part of their Senior Leadership Team. As Operations Manager, you will be responsible for the end-to-end management of operations, including Production, Warehouse/Yard, Transport & Logistics, Procurement, Customer Service, and Health & Safety. You will lead departmental managers, ensuring all functions operate efficiently, collaboratively, and in line with business objectives. A key focus of the role is driving performance, improving processes, and delivering industry-leading customer service. The business is currently experiencing sustained double-digit growth in turnover, which is expected to continue, making this a key role in scaling operations to support ongoing expansion along with the required processes and workflow. You will also play a pivotal role in managing the transition to a new facility, ensuring continuity of operations and minimal disruption. Key Responsibilities Operational Leadership Take full accountability for day-to-day operations across all departments Align production, warehouse, logistics, and customer service to ensure smooth workflow Drive continuous improvement, efficiency, and cost control across the business Establish, monitor, and deliver against KPIs Implement and document scalable process, workflows and lean management. Production & Manufacturing Oversee production planning, output, and efficiency Ensure manufacturing processes (including fabrication and bespoke orders) meet quality and delivery standards Oversee powder coating and investigate feasibility to bring in house Identify and implement process improvements to increase productivity Warehouse, Yard & Stock Control Manage goods in/out operations and yard organisation Ensure accurate stock control systems and regular stock audits Maintain optimal stock levels to support production and customer demand Transport & Logistics Develop and maintain an efficient and cost-effective transport plan Coordinate closely with production and warehouse teams to ensure timely dispatch Monitor delivery performance and customer satisfaction Customer Service & Office Operations Oversee order processing to ensure speed and accuracy Ensure proactive communication with customers on lead times and deliveries Support handling of bespoke and complex orders Commercial & Sales Support Support the sales team in winning new business and key accounts Work closely with sales to ensure operational capability aligns with customer requirements Engage with customers when required, including site visits and relationship management Contribute to pricing, lead time commitments, and service offering to improve win rates Drive a customer-first mindset across all operational departments Procurement Manage purchasing of raw materials and stock Oversee the import of raw materials , including supplier coordination, shipping, lead times, and cost control Ensure compliance with import regulations, duties, and documentation requirements Work closely with CMT Group procurement to leverage group buying power Monitor supplier performance to maintain cost efficiency and continuity of supply People Management & HR Lead, develop, and support departmental managers Oversee recruitment, onboarding, and absence management for operational teams Build a high-performance, accountable, and engaged workforce Health & Safety Ensure full compliance with H&S legislation and company policies Promote and maintain a strong safety-first culture Projects & Site Transition Lead the transition to new premises Plan and execute the move with minimal disruption Identify risks and implement mitigation strategies Requirements Proven experience in a manufacturing or industrial environment Strong track record in multi-department operations management Experience overseeing production, logistics, and stock control Experience in procurement and sourcing of raw materials , including importing Working knowledge of import processes, shipping logistics, and customs/duties requirements Commercially aware with experience supporting sales growth and customer acquisition Experience working closely with sales teams to convert opportunities into orders Confident engaging with customers, including site visits and relationship management Demonstrated ability in project management (site relocation advantageous) Strong understanding of cost control, budgeting, and financial performance Experience implementing KPIs and performance management frameworks Excellent communication, leadership, and organisational skills Benefits Salary- 55,000- 75,000 depending on experience Monday- Friday- Day shifts
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fastmoving environment. We work with a diverse portfolio of clients across the commercial and not-for-profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements in the Public Sector. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our Public Sector clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work preferably in the Public Sector. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flowcharting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fastmoving environment. We work with a diverse portfolio of clients across the commercial and not-for-profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements in the Public Sector. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our Public Sector clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work preferably in the Public Sector. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flowcharting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Audit Manager - Banking and Lending As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK RSM is expanding its audit offering in the banking, building society, and lending sectors, focusing on both regulated and unregulated lenders. As an Audit Manager role in our banking and lending team, you will lead the delivery of audits for lending clients with a strong emphasis on IFRS9 whilst managing a diverse portfolio. This leadership position includes developing and mentoring team members, supporting technical and training teams to build specialist expertise, and contributing to strategic growth initiatives while enhancing audit methodology. RSM offers a transparent, supportive culture with clear opportunities for career progression and professional development, making this an exciting time to join our rapidly growing service line. You ll make an impact by: Manage a portfolio of statutory audits in the lending sector, ensuring compliance with firm procedures and quality standards Oversee and brief staff on assignments, provide training, liaise with senior client staff, and resolve key audit matters in consultation with stakeholders Attend and present at client audit committees and board meetings, and supporting with business development, including scoping and pitching Lead recruitment, line management, sector-specific training, and development of junior team members, while participating in industry organizations Collaborate with national technical and training teams to enhance audit methodology and training on IFRS9 and other technical areas impacting lenders What we are looking for: Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate: ACA, ACCA, CA or equivalent qualification Experienced Audit Manager with strong IFRS 9 expertise, particularly in accounting and auditing expected credit losses Practical experience auditing ECL models for retail/consumer lending products such as mortgages, personal loans, credit cards, and consumer finance Background in banking, commercial, or retail finance sectors, with ability to develop or enhance IFRS 9 audit methodologies Proven leadership and project management skills, with experience leading teams and delivering complex assignments Excellent interpersonal, communication, and presentation skills, with a collaborative and team-oriented approach What we can offer you: Within audit, we promote from within wherever possible, listen to your career goals and aspirations, and support you in your short and long-term goals. We offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. 27 Days Holiday (with the option of purchasing additional days) Long-term career development opportunities in a supportive and evolving environment Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our inhouse talent development team
May 01, 2026
Full time
Audit Manager - Banking and Lending As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK RSM is expanding its audit offering in the banking, building society, and lending sectors, focusing on both regulated and unregulated lenders. As an Audit Manager role in our banking and lending team, you will lead the delivery of audits for lending clients with a strong emphasis on IFRS9 whilst managing a diverse portfolio. This leadership position includes developing and mentoring team members, supporting technical and training teams to build specialist expertise, and contributing to strategic growth initiatives while enhancing audit methodology. RSM offers a transparent, supportive culture with clear opportunities for career progression and professional development, making this an exciting time to join our rapidly growing service line. You ll make an impact by: Manage a portfolio of statutory audits in the lending sector, ensuring compliance with firm procedures and quality standards Oversee and brief staff on assignments, provide training, liaise with senior client staff, and resolve key audit matters in consultation with stakeholders Attend and present at client audit committees and board meetings, and supporting with business development, including scoping and pitching Lead recruitment, line management, sector-specific training, and development of junior team members, while participating in industry organizations Collaborate with national technical and training teams to enhance audit methodology and training on IFRS9 and other technical areas impacting lenders What we are looking for: Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate: ACA, ACCA, CA or equivalent qualification Experienced Audit Manager with strong IFRS 9 expertise, particularly in accounting and auditing expected credit losses Practical experience auditing ECL models for retail/consumer lending products such as mortgages, personal loans, credit cards, and consumer finance Background in banking, commercial, or retail finance sectors, with ability to develop or enhance IFRS 9 audit methodologies Proven leadership and project management skills, with experience leading teams and delivering complex assignments Excellent interpersonal, communication, and presentation skills, with a collaborative and team-oriented approach What we can offer you: Within audit, we promote from within wherever possible, listen to your career goals and aspirations, and support you in your short and long-term goals. We offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. 27 Days Holiday (with the option of purchasing additional days) Long-term career development opportunities in a supportive and evolving environment Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our inhouse talent development team
Health and Safety Manager Salary: 45,000 Location: Lewes, East Sussex (onsite) We're seeking a dedicated Health and Safety Manager to join a world-class opera house and arts organisation for a 12-month fixed-term contract. The role involves developing, implementing, and overseeing comprehensive health and safety practices across the organisation, ensuring compliance with legislation and fostering a proactive safety culture. The successful Health and Safety Manager will: Lead on the development, review, and communication of the organisation's H&S policies and procedures, advocating best practice. Oversee risk assessments, safety audits, and inspections across all operational areas, including complex productions and site-wide activities. Manage accident and incident reporting, investigations, and ensure statutory compliance with RIDDOR. Coordinate and deliver mandatory training programmes and safety inductions to all staff and contractors. Chair the monthly safety committee meetings, providing expert advice and facilitating continuous safety improvement. The ideal candidate will have: A NEBOSH General Certificate or equivalent and membership of IOSH Extensive knowledge of current health and safety legislation and proven experience advising at both strategic and operational levels. Ability to communicate effectively with all organisational tiers, influencing positive safety behaviours. Experience managing safety performance and incident investigations If you're driven to ensure safety excellence in a vibrant arts environment, we would love to hear from you. For more information or to apply please contact: Madeline Underwood at or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.
May 01, 2026
Full time
Health and Safety Manager Salary: 45,000 Location: Lewes, East Sussex (onsite) We're seeking a dedicated Health and Safety Manager to join a world-class opera house and arts organisation for a 12-month fixed-term contract. The role involves developing, implementing, and overseeing comprehensive health and safety practices across the organisation, ensuring compliance with legislation and fostering a proactive safety culture. The successful Health and Safety Manager will: Lead on the development, review, and communication of the organisation's H&S policies and procedures, advocating best practice. Oversee risk assessments, safety audits, and inspections across all operational areas, including complex productions and site-wide activities. Manage accident and incident reporting, investigations, and ensure statutory compliance with RIDDOR. Coordinate and deliver mandatory training programmes and safety inductions to all staff and contractors. Chair the monthly safety committee meetings, providing expert advice and facilitating continuous safety improvement. The ideal candidate will have: A NEBOSH General Certificate or equivalent and membership of IOSH Extensive knowledge of current health and safety legislation and proven experience advising at both strategic and operational levels. Ability to communicate effectively with all organisational tiers, influencing positive safety behaviours. Experience managing safety performance and incident investigations If you're driven to ensure safety excellence in a vibrant arts environment, we would love to hear from you. For more information or to apply please contact: Madeline Underwood at or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Financial Accounting Manager (Contract) Cambridge (Hybrid) 3 6 Months £500/day (Outside IR35) Morson are proud to be recruiting on behalf of Marshall Land Systems for an experienced Financial Accounting Manager to support a key period of financial reporting and audit delivery. This is a fantastic opportunity to join a well-established defence organisation, taking ownership of statutory accounts for a mid-sized entity (£100 150m turnover) and playing a critical role in driving audit completion within a tight timeframe. The Role You ll step into a hands-on position where you ll quickly assess the current status of the accounts, pick up partially completed work, and lead the process through to completion. You ll act as the key point of contact for external auditors, ensuring deadlines are met while constructively challenging requests where appropriate. Key Responsibilities Deliver statutory financial accounts for a single entity Manage the audit process, working closely with external auditors Review existing work, identify issues, and implement solutions quickly Support corporation tax calculations in line with statutory submissions Prepare and submit R&D tax credit claims Collaborate with the internal finance team to ensure smooth delivery Key Requirements Big 4 trained (Deloitte, PwC, EY, or KPMG) Minimum 5 years PQE Strong experience across audit, financial accounting, and reporting Proven ability to deliver statutory accounts and manage audits to completion Ability to quickly assess existing work, identify issues, and take action Strong stakeholder management skills with the ability to build trust and rapport quickly Manufacturing or defence experience is beneficial but not essential Why Apply? High-impact role with immediate responsibility Competitive day rate, outside IR35 Hybrid working in Cambridge Opportunity to work within a leading defence organisation Financial Accounting Manager (Contract) Cambridge (Hybrid) 3 6 Months £500/day (Outside IR35) Morson Group are proud to be recruiting on behalf of Marshall Land Systems for an experienced Financial Accounting Manager to support a key period of financial reporting and audit delivery. This is a fantastic opportunity to join a well-established defence organisation, taking ownership of statutory accounts for a mid-sized entity (£100 150m turnover) and playing a critical role in driving audit completion within a tight timeframe. The Role You ll step into a hands-on position where you ll quickly assess the current status of the accounts, pick up partially completed work, and lead the process through to completion. You ll act as the key point of contact for external auditors, ensuring deadlines are met while constructively challenging requests where appropriate. Key Responsibilities Deliver statutory financial accounts for a single entity Manage the audit process, working closely with external auditors Review existing work, identify issues, and implement solutions quickly Support corporation tax calculations in line with statutory submissions Prepare and submit R&D tax credit claims Collaborate with the internal finance team to ensure smooth delivery Key Requirements Big 4 trained (Deloitte, PwC, EY, or KPMG) Minimum 5 years PQE Strong experience across audit, financial accounting, and reporting Proven ability to deliver statutory accounts and manage audits to completion Ability to quickly assess existing work, identify issues, and take action Strong stakeholder management skills with the ability to build trust and rapport quickly Manufacturing or defence experience is beneficial but not essential Why Apply? High-impact role with immediate responsibility Competitive day rate, outside IR35 Hybrid working in Cambridge Opportunity to work within a leading defence organisation If you re available at short notice and ready to make an immediate impact, we d like to hear from you apply now or email a copy of your CV to (url removed)
May 01, 2026
Contractor
Financial Accounting Manager (Contract) Cambridge (Hybrid) 3 6 Months £500/day (Outside IR35) Morson are proud to be recruiting on behalf of Marshall Land Systems for an experienced Financial Accounting Manager to support a key period of financial reporting and audit delivery. This is a fantastic opportunity to join a well-established defence organisation, taking ownership of statutory accounts for a mid-sized entity (£100 150m turnover) and playing a critical role in driving audit completion within a tight timeframe. The Role You ll step into a hands-on position where you ll quickly assess the current status of the accounts, pick up partially completed work, and lead the process through to completion. You ll act as the key point of contact for external auditors, ensuring deadlines are met while constructively challenging requests where appropriate. Key Responsibilities Deliver statutory financial accounts for a single entity Manage the audit process, working closely with external auditors Review existing work, identify issues, and implement solutions quickly Support corporation tax calculations in line with statutory submissions Prepare and submit R&D tax credit claims Collaborate with the internal finance team to ensure smooth delivery Key Requirements Big 4 trained (Deloitte, PwC, EY, or KPMG) Minimum 5 years PQE Strong experience across audit, financial accounting, and reporting Proven ability to deliver statutory accounts and manage audits to completion Ability to quickly assess existing work, identify issues, and take action Strong stakeholder management skills with the ability to build trust and rapport quickly Manufacturing or defence experience is beneficial but not essential Why Apply? High-impact role with immediate responsibility Competitive day rate, outside IR35 Hybrid working in Cambridge Opportunity to work within a leading defence organisation Financial Accounting Manager (Contract) Cambridge (Hybrid) 3 6 Months £500/day (Outside IR35) Morson Group are proud to be recruiting on behalf of Marshall Land Systems for an experienced Financial Accounting Manager to support a key period of financial reporting and audit delivery. This is a fantastic opportunity to join a well-established defence organisation, taking ownership of statutory accounts for a mid-sized entity (£100 150m turnover) and playing a critical role in driving audit completion within a tight timeframe. The Role You ll step into a hands-on position where you ll quickly assess the current status of the accounts, pick up partially completed work, and lead the process through to completion. You ll act as the key point of contact for external auditors, ensuring deadlines are met while constructively challenging requests where appropriate. Key Responsibilities Deliver statutory financial accounts for a single entity Manage the audit process, working closely with external auditors Review existing work, identify issues, and implement solutions quickly Support corporation tax calculations in line with statutory submissions Prepare and submit R&D tax credit claims Collaborate with the internal finance team to ensure smooth delivery Key Requirements Big 4 trained (Deloitte, PwC, EY, or KPMG) Minimum 5 years PQE Strong experience across audit, financial accounting, and reporting Proven ability to deliver statutory accounts and manage audits to completion Ability to quickly assess existing work, identify issues, and take action Strong stakeholder management skills with the ability to build trust and rapport quickly Manufacturing or defence experience is beneficial but not essential Why Apply? High-impact role with immediate responsibility Competitive day rate, outside IR35 Hybrid working in Cambridge Opportunity to work within a leading defence organisation If you re available at short notice and ready to make an immediate impact, we d like to hear from you apply now or email a copy of your CV to (url removed)
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
The Colas Group operates internationally in all aspects of transport infrastructure. As part of the global organisation, Colas Ireland is primarily involved the distribution of bitumen products, emulsion and emulsifier manufacturing, and the provision of specialist road maintenance services on the national, regional and local road network. In Ireland Colas operates from 14 locations across the island of Ireland. Purpose of the Junior Health and Safety Advisor As Junior Health and Safety Advisor you will support the site Safety Team and Group Safety Manager to implement and maintain health and safety systems across the site. Provide administrative support for safety programmes, assist with ISO 45001 / Safe T Cert administration, and promote safe working under the One Colas Behavioural Programme. Work closely with Operations, Training and HR to keep the workplace safe for staff, contractors and clients. You can be based in any of the following areas for this role Ennis/Nenagh/Athlone/Kinnegad. Main Responsibilities of the Junior Health and Safety Advisor Provide H&S administration (meeting minutes, accident log, PPE matrix, chemical register). Support ISO 45001 / Safe T Cert, report Safety KPIs, review subcontractor paperwork, carry out audits/inspections and flag issues. Deliver safety inductions, toolbox talks and communications, assist accident reporting and corrective actions, and promote Colas safety values. Ideal Candidate To be successful in the role of Junior Health and Safety Advisor you will have a Cert/Diploma/Degree in Occupational Health & Safety preferred or studying towards one. Some workplace experience desirable. Flexible, self-motivated team player with good communication, admin skills, attention to detail and a commitment to safety. Package Description Here at Colas Group, we offer a great total compensation package of €35,000 - €50,000 depending on experience , plus Contributory Pension Scheme Life Assurance Scheme / Death in Service x3 Safety Award Bonus Sick Pay & Compassionate Leave 21 days annual leave per year + Public Holidays and service days (one for every 5 years worked, capped at 20 years) RediCare Health and Wellbeing Support Employee Assistance Programme for employees, their spouse/partner and any dependents over the age of 16 years living at home. Mental Health, Legal, Financial, Career and Child and Elderly Care Support Free car parking. Professional subscriptions role related Enhanced Maternity, Adoptive, and Paternity Benefit. At Colas, our culture is guided by four core values: Respect , Commitment , Pioneering , and Sharing . These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing , we build trust and solidarity, encouraging collaboration and growth at all levels of the business. Colas Group is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
May 01, 2026
Full time
The Colas Group operates internationally in all aspects of transport infrastructure. As part of the global organisation, Colas Ireland is primarily involved the distribution of bitumen products, emulsion and emulsifier manufacturing, and the provision of specialist road maintenance services on the national, regional and local road network. In Ireland Colas operates from 14 locations across the island of Ireland. Purpose of the Junior Health and Safety Advisor As Junior Health and Safety Advisor you will support the site Safety Team and Group Safety Manager to implement and maintain health and safety systems across the site. Provide administrative support for safety programmes, assist with ISO 45001 / Safe T Cert administration, and promote safe working under the One Colas Behavioural Programme. Work closely with Operations, Training and HR to keep the workplace safe for staff, contractors and clients. You can be based in any of the following areas for this role Ennis/Nenagh/Athlone/Kinnegad. Main Responsibilities of the Junior Health and Safety Advisor Provide H&S administration (meeting minutes, accident log, PPE matrix, chemical register). Support ISO 45001 / Safe T Cert, report Safety KPIs, review subcontractor paperwork, carry out audits/inspections and flag issues. Deliver safety inductions, toolbox talks and communications, assist accident reporting and corrective actions, and promote Colas safety values. Ideal Candidate To be successful in the role of Junior Health and Safety Advisor you will have a Cert/Diploma/Degree in Occupational Health & Safety preferred or studying towards one. Some workplace experience desirable. Flexible, self-motivated team player with good communication, admin skills, attention to detail and a commitment to safety. Package Description Here at Colas Group, we offer a great total compensation package of €35,000 - €50,000 depending on experience , plus Contributory Pension Scheme Life Assurance Scheme / Death in Service x3 Safety Award Bonus Sick Pay & Compassionate Leave 21 days annual leave per year + Public Holidays and service days (one for every 5 years worked, capped at 20 years) RediCare Health and Wellbeing Support Employee Assistance Programme for employees, their spouse/partner and any dependents over the age of 16 years living at home. Mental Health, Legal, Financial, Career and Child and Elderly Care Support Free car parking. Professional subscriptions role related Enhanced Maternity, Adoptive, and Paternity Benefit. At Colas, our culture is guided by four core values: Respect , Commitment , Pioneering , and Sharing . These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing , we build trust and solidarity, encouraging collaboration and growth at all levels of the business. Colas Group is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
Role: Customer Service Team Leader Location: Hemel Hempstead - Hybrid working Salary: 33,780 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Manager role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
May 01, 2026
Full time
Role: Customer Service Team Leader Location: Hemel Hempstead - Hybrid working Salary: 33,780 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Manager role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Quality Compliance Manager An established aerospace manufacturer is looking for a Quality Compliance Manager to take ownership of its QMS, audits, and regulatory compliance. This is a senior role with responsibility for maintaining standards such as AS9100, AS9120, and ISO9001, while driving continuous improvement across the business. Yolk Recruitment are supporting the hiring process. You'll lead all quality compliance activity, ensuring systems, processes, and documentation meet both regulatory and customer requirements. Working across engineering, operations, and supply chain, you'll play a key role in maintaining standards, managing audits, and strengthening overall compliance performance. Key responsibilities: Maintain and develop the Quality Management System in line with AS9100, AS9120, and ISO9001 Plan and manage internal and external audits, ensuring effective CAPA closure Oversee document control and quality records management Lead the First Article Inspection process in line with AS9102 Monitor compliance with regulatory, legal, and internal quality requirements Support and contribute to management reviews and compliance meetings Analyse audit findings and drive continuous improvement actions Respond to customer quality and compliance queries Coordinate certification activities, audit schedules, and contract reviews Keep up to date with industry standards and regulatory changes Work with cross-functional teams to embed quality and compliance best practice This is what you'll need: At least 5 years' experience in a Quality role within manufacturing (aerospace preferred) Strong experience managing and improving QMS frameworks Working knowledge of AS9100, AS9120, ISO9001 IRCA Certified Lead Auditor And this is what you'll get: Competitive salary Engagement and Rewards platform Subsidised Canteen
May 01, 2026
Full time
Quality Compliance Manager An established aerospace manufacturer is looking for a Quality Compliance Manager to take ownership of its QMS, audits, and regulatory compliance. This is a senior role with responsibility for maintaining standards such as AS9100, AS9120, and ISO9001, while driving continuous improvement across the business. Yolk Recruitment are supporting the hiring process. You'll lead all quality compliance activity, ensuring systems, processes, and documentation meet both regulatory and customer requirements. Working across engineering, operations, and supply chain, you'll play a key role in maintaining standards, managing audits, and strengthening overall compliance performance. Key responsibilities: Maintain and develop the Quality Management System in line with AS9100, AS9120, and ISO9001 Plan and manage internal and external audits, ensuring effective CAPA closure Oversee document control and quality records management Lead the First Article Inspection process in line with AS9102 Monitor compliance with regulatory, legal, and internal quality requirements Support and contribute to management reviews and compliance meetings Analyse audit findings and drive continuous improvement actions Respond to customer quality and compliance queries Coordinate certification activities, audit schedules, and contract reviews Keep up to date with industry standards and regulatory changes Work with cross-functional teams to embed quality and compliance best practice This is what you'll need: At least 5 years' experience in a Quality role within manufacturing (aerospace preferred) Strong experience managing and improving QMS frameworks Working knowledge of AS9100, AS9120, ISO9001 IRCA Certified Lead Auditor And this is what you'll get: Competitive salary Engagement and Rewards platform Subsidised Canteen
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
iMultiply is working with an established, independent accountancy practice that supports a diverse portfolio of owner-managed and entrepreneurial businesses across Scotland. With continued growth and investment in technology, the firm blends a highly personalised service with the standards and capability typically associated with larger practices. The Opportunity The Firm is looking to appoint an Associate Director to add a new senior layer within the firm. This is a pivotal leadership role, sitting between the Partner and the wider team, with significant autonomy and influence over client service, operational delivery and the ongoing development of the practice. Key Responsibilities • Take full ownership of a client portfolio, delivering high-quality accounts, advisory and client-relationship management • Lead and support the team day-to-day, ensuring strong workflow management, mentoring and development • Act as a senior point of contact for clients, providing insight, challenge and commercially focused advice • Review accounts prepared under FRS 102 and FRS 105, ensuring technical accuracy and quality - Review of audit files (dependent on audit experience - not essential) • Work closely with the Partner to develop and enhance service lines, internal processes and overall practice performance • Build and nurture referral networks and contribute to business development activity, including identifying opportunities for new work • Play a central role in the leadership and direction of the practice, contributing to strategic planning and operational improvement About You • Fully qualified accountant (ICAS / ACCA or equivalent) • Experience at Senior Manager or Associate Director level within an independent or mid-tier firm (a Practicing Certificate would be advantageous but willingness and commitment to obtaining one is equally as good) • Strong technical grounding with confidence reviewing complex accounts, including FRS 105 • Proven ability to lead teams, manage workflows and build trusted client relationships • Commercially minded, comfortable developing networks and contributing to the growth of the practice • Motivated by autonomy, progression and the opportunity to make a meaningful impact in a growing firm What's on Offer ? • A senior leadership role with genuine influence • Clear progression pathway towards Director • A modern, supportive environment with a strong emphasis on technology and continuous improvement • The opportunity to help shape the next phase of the firm's growth iMultiply is committed to diversity and will promote diversity for all employees, workers and applicants. iMultiply will treat everyone equally and will not discriminate on the grounds of an individual's 'protected characteristic'. If you like the look of this vacancy and think you could perform the role, but, you don't think you meet all the requirements, please DO APPLY for this opportunity. Data shows that certain groups, mainly women and people from Black and Minority communities, are less likely to apply for jobs where they don't meet 100% of role requirements. iMultiply would encourage you to apply for roles where there is room for development and growth.
May 01, 2026
Full time
iMultiply is working with an established, independent accountancy practice that supports a diverse portfolio of owner-managed and entrepreneurial businesses across Scotland. With continued growth and investment in technology, the firm blends a highly personalised service with the standards and capability typically associated with larger practices. The Opportunity The Firm is looking to appoint an Associate Director to add a new senior layer within the firm. This is a pivotal leadership role, sitting between the Partner and the wider team, with significant autonomy and influence over client service, operational delivery and the ongoing development of the practice. Key Responsibilities • Take full ownership of a client portfolio, delivering high-quality accounts, advisory and client-relationship management • Lead and support the team day-to-day, ensuring strong workflow management, mentoring and development • Act as a senior point of contact for clients, providing insight, challenge and commercially focused advice • Review accounts prepared under FRS 102 and FRS 105, ensuring technical accuracy and quality - Review of audit files (dependent on audit experience - not essential) • Work closely with the Partner to develop and enhance service lines, internal processes and overall practice performance • Build and nurture referral networks and contribute to business development activity, including identifying opportunities for new work • Play a central role in the leadership and direction of the practice, contributing to strategic planning and operational improvement About You • Fully qualified accountant (ICAS / ACCA or equivalent) • Experience at Senior Manager or Associate Director level within an independent or mid-tier firm (a Practicing Certificate would be advantageous but willingness and commitment to obtaining one is equally as good) • Strong technical grounding with confidence reviewing complex accounts, including FRS 105 • Proven ability to lead teams, manage workflows and build trusted client relationships • Commercially minded, comfortable developing networks and contributing to the growth of the practice • Motivated by autonomy, progression and the opportunity to make a meaningful impact in a growing firm What's on Offer ? • A senior leadership role with genuine influence • Clear progression pathway towards Director • A modern, supportive environment with a strong emphasis on technology and continuous improvement • The opportunity to help shape the next phase of the firm's growth iMultiply is committed to diversity and will promote diversity for all employees, workers and applicants. iMultiply will treat everyone equally and will not discriminate on the grounds of an individual's 'protected characteristic'. If you like the look of this vacancy and think you could perform the role, but, you don't think you meet all the requirements, please DO APPLY for this opportunity. Data shows that certain groups, mainly women and people from Black and Minority communities, are less likely to apply for jobs where they don't meet 100% of role requirements. iMultiply would encourage you to apply for roles where there is room for development and growth.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details
A premier construction service provider is seeking a SHEQ Manager to oversee SHEQ standards across multiple construction sites in the United Kingdom. The role involves conducting audits, ensuring compliance with health and safety regulations, and fostering a culture of safety on site. Ideal candidates will have substantial experience in SHEQ management in construction, excellent communication skills, and relevant health & safety qualifications. This is a full-time position that offers competitive salary and benefits.
May 01, 2026
Full time
A premier construction service provider is seeking a SHEQ Manager to oversee SHEQ standards across multiple construction sites in the United Kingdom. The role involves conducting audits, ensuring compliance with health and safety regulations, and fostering a culture of safety on site. Ideal candidates will have substantial experience in SHEQ management in construction, excellent communication skills, and relevant health & safety qualifications. This is a full-time position that offers competitive salary and benefits.
