8 jobs found

Service Advisor Location: Basingstoke Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 52439

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Stoke Crown Court and North Staffordshire Justice Centre. You will play a vital role in supporting the Deputy Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role is permanent working 37.5 hours per week covering Stoke Crown Court and North Staffordshire Justice Centre. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you. What We Offer At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes: Flexible Working Options - including hybrid working where applicable Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave Birthday Leave - an extra day off to celebrate your birthday Pension Plan - 5% employer contribution Enhanced Allowances - enhanced sick, maternity and paternity pay Exclusive Discounts - high street, holidays, gyms, entertainment, and more Financial Wellbeing Support - access to salary deducted finance and guidance Wellbeing Resources - employee assistance programme and wellbeing support EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion Sustainable Travel Schemes - Cycle to Work and season ticket loans Career Development - comprehensive training and ongoing development opportunities About the Role As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will: Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses. Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing. Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals. Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards. Manage rotas, resource planning, and service coverage across the court cluster. Promote excellent communication across teams, facilitating team meetings and sharing learning. Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners. Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities. Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses. This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team. You will have: A strong understanding of the criminal justice system and the impact of crime on victims and witnesses. Experience delivering services in demanding environments with a focus on customer experience and service excellence. Experience providing guidance, support, or crisis management to staff or service users. Strong communication, negotiation, and advisory skills, both written and verbal. The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices. Experience gathering, analysing, and reporting information from multiple sources. Sound IT skills, including the use of Microsoft Office and case management systems. Commitment to safeguarding, equality, diversity, and inclusive practice. Additional Information The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required. About the Witness Service The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defense. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court. This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Position: Customer Service Advisor Location: Stoke on Trent, ST6 Contract Type: Temporary ongoing Hourly Rate: From 13.59 Working Pattern: Full Time Monday- Friday between 8am-5pm Adecco are seeking a confident and experienced Customer Service Advisor to work for our well established client located in Stoke on Trent What You'll Do: As a Customer Service Advisor, your role will be crucial in ensuring our customers have the best experience possible. Duties include: Responsible for responding to and raising customer consumable orders via phone calls and emails from prospective and current customers. Responsible for determining the need of each contact with the goal of achieving the best resolution. Document every call, updating the system accurately. Liaise with customers in an empathetic and supportive manner to promote the most precise information relating to issues and queries. Handle all incoming calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures. To provide an excellent customer experience to all Order processing Who You Are: We're looking for someone who is not only skilled but also enthusiastic about providing an outstanding service. Skills and requirements include: Excellent Communication Skills: You can convey information clearly and professionally, both verbally and in writing. Problem-Solver: You enjoy tackling challenges and finding solutions Team Player: You work well with others and contribute to a positive team environment. Adaptable: You thrive in a busy environment and can handle changing priorities with ease. Customer-Focused: You genuinely care about customer satisfaction and go the extra mile to achieve it. Excellent Attention to detail Why Adecco: Annual leave entitlement Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We have an exciting opportunity for an Safe Accommodation Independent Domestic Violence Advisor to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be Pan Staffordshire and travel across Stoke on Trent and Staffordshire is essential. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required. As an IDVA you will be asked to: Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promote the service and raise awareness of issues arising, minimising barriers and improving access to support You will need: Experience of providing support those affected by domestic abuse Experience of undertaking need and risk assessments and creating safety plans Experience of the MARAC and other partnership processes Experience of multi agency working Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Sales Advisor Location: Keele University Campus, Stoke-on-Trent Rate: Competitive hourly rate + commission Contract: Long term contract role with potential to become permanent Start Date: Immediate About the Role A fast-growing Internet Service Provider is looking for a confident and motivated Sales Advisor to join their Desk-Based Sales Team on a contract basis , with the opportunity to move into a permanent position based on performance. Working from brand-new offices on the Keele University Campus , you ll be responsible for driving customer sign-ups across Stoke-on-Trent and the surrounding areas . Key Responsibilities: Make outbound calls and send follow-up emails to convert leads Handle inbound enquiries and create new sales opportunities Build and maintain strong customer relationships Meet and exceed sales targets and KPIs Deliver a high standard of service in a fast-paced environment What We re Looking For: Experience in outbound or contact centre-based sales A strong track record of hitting or exceeding targets Excellent communication and interpersonal skills Calm and professional approach when handling objections Proficiency in Microsoft Office (Word, Excel, PowerPoint); CRM experience is a plus Self-motivated, results-driven, and able to manage time effectively What s on Offer: Hourly pay plus uncapped commission Immediate start available Long term contract with a potential path to a permanent role Full training on products, processes, and systems Work in a modern office environment at Keele University Campus Opportunity to join a fast-growing company with long-term potential How to Apply If you're ready to start immediately and want to prove yourself in a role with long-term potential, apply today. Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Internal Parts Sales Location: Bromsgrove Salary : up to £30,000 DOE Reference: (phone number removed) Are you passionate about tractors and farm machinery? Do you enjoy helping customers find the right technical solutions? We're recruiting on behalf of the UK's leading aftermarket supplier of vintage, classic, and modern tractor parts, a fast-growing online business serving both trade and retail customers across the UK and internationally. This is a fantastic opportunity to join a dynamic team in a customer-facing technical advisory role, where your mechanical knowledge and enthusiasm for agricultural machinery will be highly valued. Key Responsibilities Handle inbound sales enquiries via phone and email. Provide expert technical advice and product recommendations. Build and maintain strong relationships with trade and retail customers. Process orders across multiple channels including telephone, email, and website. Collaborate with the Sales Manager and Product Development Engineer to support new product development. Attend manufacturer-led training sessions to stay up to date with product knowledge and brand promotions. Person Profile Customer-focused, enthusiastic, and highly organised. Strong communication skills with a professional telephone manner. Confident dealing with a wide range of customers from the general public to engineers and dealerships. Technically minded, with practical experience working on machinery (preferred but not essential). IT literate, with working knowledge of Outlook and web browsers; familiarity with Sage 200 is a bonus. A genuine interest in tractors vintage, classic, and modern is highly desirable. Team player, comfortable working in a busy office environment and attending exhibitions. This is a brilliant opportunity to turn your technical expertise into a rewarding career with long-term progression prospects. If you're ready to join a company that values mechanical knowledge and customer service, we d love to hear from you. If you're interested in applying, message Jack at (url removed)

Sales Technician Location: Bromsgrove Salary: Up to £30,000 DOE Reference: (phone number removed) Are you passionate about mechanical components and enjoy helping customers find the right technical solutions? We're recruiting on behalf of a leading aftermarket supplier of specialist parts for a wide range of machinery, serving both trade and retail customers across the UK and internationally. This is a fantastic opportunity to join a dynamic team in a customer-facing technical advisory role, where your mechanical knowledge and experience in parts sales will be highly valued. Key Responsibilities Handle inbound sales enquiries via phone and email. Provide expert technical advice and product recommendations. Build and maintain strong relationships with trade and retail customers. Process orders across multiple channels including telephone, email, and website. Collaborate with the Sales Manager and Product Development Engineer to support new product development. Attend manufacturer-led training sessions to stay up to date with product knowledge and brand promotions. Person Profile Customer-focused, enthusiastic, and highly organised. Strong communication skills with a professional telephone manner. Confident dealing with a wide range of customers from the general public to engineers and dealerships. Technically minded, with practical experience working on or selling mechanical parts and machinery (preferred). IT literate, with working knowledge of Outlook and web browsers; familiarity with Sage 200 is a bonus. A genuine interest in agricultural machinery or tractors vintage, classic, or modern is beneficial but not essential. Team player, comfortable working in a busy office environment and attending exhibitions. This is a brilliant opportunity to turn your technical expertise into a rewarding career with long-term progression prospects. If you're ready to join a company that values mechanical knowledge and customer service, we d love to hear from you. If you're interested in applying, message Jack at (url removed)