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Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Are you an experienced insurance operations professional? We have a super opportunity here for you, to join a specialist Lloyd s Broker. They place UK And International Risks into Lloyd s of London and focus on planning and presenting solutions to start-up organisations. They are a fast growing company who can offer you some superb career options. They are now seeking to appoint an experienced Head of Group Operations, to support the group and offer guidance and support on the group s operations, systems, processes and corporate governance from an operational and strategic level in both UK and Europe where you will offer guidance and support on the group s UK, European, North American and International growth by focusing on systems, processes and corporate governance items such as compliance and group-wide risk management. This is a brand new role, giving you a fantastic opportunity to own, create and design a role not previously held in the Group before. You will report into the Group CEO and Group MD, and be responsible for day-to-day operational oversight across the group, overseeing the end-to-end workflow here: new business marketing placement onboarding mid-term adjustments renewals invoicing claims liaison complaints. You will also be responsible for managing and maintaining company service standards & client outcomes, look after capacity, resourcing, and productivity, knowing where time is spent and where bottlenecks are (placement, admin, credit control, renewals, bordereaux, etc.) allocating work fairly and sensibly and building holiday/absence cover as well as MI & management reporting, looking at process improvement & automation and working with the broker admin & finance operations teams too. To be considered you will need to have an insurance ops management background, ideally in the London Market. Office hours are 9am to 5:30pm with an hour for lunch with flexible working options, and hybrid working available. Salary on offer is £65-£75,000 + bonus , plus company benefits such as Pension, Private Medical, EV Salary Sacrifice scheme. If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment

The Colas Group operates internationally in all aspects of transport infrastructure. As part of the global organisation, Colas Ireland is primarily involved the distribution of bitumen products, emulsion and emulsifier manufacturing, and the provision of specialist road maintenance services on the national, regional and local road network. In Ireland Colas operates from 14 locations across the island of Ireland. Purpose of the Junior Health and Safety Advisor As Junior Health and Safety Advisor you will support the site Safety Team and Group Safety Manager to implement and maintain health and safety systems across the site. Provide administrative support for safety programmes, assist with ISO 45001 / Safe T Cert administration, and promote safe working under the One Colas Behavioural Programme. Work closely with Operations, Training and HR to keep the workplace safe for staff, contractors and clients. You can be based in any of the following areas for this role Ennis/Nenagh/Athlone/Kinnegad. Main Responsibilities of the Junior Health and Safety Advisor Provide H&S administration (meeting minutes, accident log, PPE matrix, chemical register). Support ISO 45001 / Safe T Cert, report Safety KPIs, review subcontractor paperwork, carry out audits/inspections and flag issues. Deliver safety inductions, toolbox talks and communications, assist accident reporting and corrective actions, and promote Colas safety values. Ideal Candidate To be successful in the role of Junior Health and Safety Advisor you will have a Cert/Diploma/Degree in Occupational Health & Safety preferred or studying towards one. Some workplace experience desirable. Flexible, self-motivated team player with good communication, admin skills, attention to detail and a commitment to safety. Package Description Here at Colas Group, we offer a great total compensation package of €35,000 - €50,000 depending on experience , plus Contributory Pension Scheme Life Assurance Scheme / Death in Service x3 Safety Award Bonus Sick Pay & Compassionate Leave 21 days annual leave per year + Public Holidays and service days (one for every 5 years worked, capped at 20 years) RediCare Health and Wellbeing Support Employee Assistance Programme for employees, their spouse/partner and any dependents over the age of 16 years living at home. Mental Health, Legal, Financial, Career and Child and Elderly Care Support Free car parking. Professional subscriptions role related Enhanced Maternity, Adoptive, and Paternity Benefit. At Colas, our culture is guided by four core values: Respect , Commitment , Pioneering , and Sharing . These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing , we build trust and solidarity, encouraging collaboration and growth at all levels of the business. Colas Group is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Tech Project Manager - BI Application Migration London Hybrid, Liverpool Street 6-month contract Inside ir35 The primary responsibility is to manage the migration of a number of key Business Platform applications from a legacy environment to a new environment. To be successful in this role you will need to work collaboratively with colleagues within IT and the user areas. You will need to bring previous experience of such migrations, possess strong communication and organisational skills in order to minimise any impact on day to day operations. Business Area Business Platforms - ITSD OPPD Business Platforms is the IT provider to the Front Office areas of both Capital Markets and SMBC BI. These areas have challenging financial targets which they can only meet with the support of the IT department to meet the needs of the growing business. This role is key in addressing current operational risks and to realise the benefits of the new environment. Position Description Responsibilities: Setup and delivery of the project. This will include, but is not limited to: Developing project plans. Identifying resource requirements. Compiling and tracking the project budget. Compiling and tracking project deliveries, risks and issues. Chairing / facilitating meetings including detailed technical requirements gathering, planning, Steerco's. Communicating the status of the project honestly, accurately and on a timely basis. Ensure they, and their project team, follow the SMBC CM IT project delivery framework. Creation and maintenance of key project documentation and related project communication and administration. Capture and share learning and experience with other members of the team Produce management information required by the Business Platforms senior management to track progress of approved initiatives from a delivery and budget perspective. Essential skills and experience required: Experience of delivering similar migration projects. Self-motivated. Delivery and outcome focussed. Able to organise themselves and their team. Strong written and oral communication skills. Problem solver. Able to present complex subjects in a clear and concise way. Able to build relationships at all levels across the whole organisation. An interest in new technologies, ways of working etc. Proficient in standard MS Office tools (Excel, Word, Powerpoint, Office). If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Engineering Administrator £30,000 per annum Full-Time Permanent Bodmin This is an exciting opportunity to join a busy and supportive engineering environment where you'll play a vital role in keeping operations running smoothly. They're seeking a proactive and organised Engineering Administrator to support a dynamic depot team. This position offers a unique blend of office-based responsibilities and occasional hands-on involvement in the yard, perfect for someone who enjoys variety and isn't afraid to get stuck in. The Role This is far from a typical desk job. While you'll be a key part of the administrative function, you'll also have opportunities to step outside and assist with yard activities, including supporting deliveries and potentially operating machinery (training provided where required). It's a genuinely varied role that keeps things interesting and engaging day to day. Key Responsibilities General office administration and coordination Handling customer enquiries via phone and email Supporting stock control and inventory management Using internal systems to manage data and processes Assisting engineers and managers with daily depot operations Maintaining accurate records and documentation Providing occasional support in the yard, including deliveries and basic machinery operation What They're Looking For Previous administrative experience (engineering or industrial background beneficial) Strong organisational and communication skills Confident using IT systems (experience with internal systems is a plus, but not essential) A flexible, hands-on attitude and willingness to support across different areas Ability to work independently and as part of a team What's on Offer Competitive salary of £30,000 Full-time, permanent position A varied role with a mix of office and practical responsibilities Supportive team environment Opportunities for development within a growing business If you're interested, please apply for the position with a full up to date cv. If you have any questions, please email (url removed) or call (phone number removed)

Quality Compliance Manager An established aerospace manufacturer is looking for a Quality Compliance Manager to take ownership of its QMS, audits, and regulatory compliance. This is a senior role with responsibility for maintaining standards such as AS9100, AS9120, and ISO9001, while driving continuous improvement across the business. Yolk Recruitment are supporting the hiring process. You'll lead all quality compliance activity, ensuring systems, processes, and documentation meet both regulatory and customer requirements. Working across engineering, operations, and supply chain, you'll play a key role in maintaining standards, managing audits, and strengthening overall compliance performance. Key responsibilities: Maintain and develop the Quality Management System in line with AS9100, AS9120, and ISO9001 Plan and manage internal and external audits, ensuring effective CAPA closure Oversee document control and quality records management Lead the First Article Inspection process in line with AS9102 Monitor compliance with regulatory, legal, and internal quality requirements Support and contribute to management reviews and compliance meetings Analyse audit findings and drive continuous improvement actions Respond to customer quality and compliance queries Coordinate certification activities, audit schedules, and contract reviews Keep up to date with industry standards and regulatory changes Work with cross-functional teams to embed quality and compliance best practice This is what you'll need: At least 5 years' experience in a Quality role within manufacturing (aerospace preferred) Strong experience managing and improving QMS frameworks Working knowledge of AS9100, AS9120, ISO9001 IRCA Certified Lead Auditor And this is what you'll get: Competitive salary Engagement and Rewards platform Subsidised Canteen

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Service Sales Manager - Power, Petrochemical & Energy UK (Hybrid + Travel) Full-Time Permanent We are currently partnering with a global engineering manufacturer to recruit a Service Sales Manager focused on developing aftermarket and service revenue streams across key energy and industrial sectors. This is a strategic role centred on building long-term relationships with end users , driving recurring revenue through maintenance contracts, upgrades, and lifecycle services . The Company Our client is a leading international provider of thermal and process engineering solutions , supporting critical infrastructure across power generation, petrochemical, and industrial energy markets. With a strong installed base globally, they are investing heavily in aftermarket and service offerings , helping clients improve performance, extend asset life, and reduce downtime. The Role As Service Sales Manager, you will focus on developing and growing service-based revenue across an established customer base, working directly with plant operators and asset owners . You will identify opportunities for maintenance agreements, retrofits, upgrades, spare parts, and performance improvements , positioning the business as a long-term service partner. Key responsibilities include: Developing relationships with end users across power, petrochemical, and industrial energy sectors Driving service contracts, maintenance agreements, and aftermarket sales Identifying opportunities for upgrades, retrofits, and plant optimisation Managing and growing an existing installed base of equipment Acting as a trusted advisor on reliability, efficiency, and lifecycle management Conducting site visits and technical discussions with plant teams Working closely with service, engineering, and operations teams Managing a pipeline of service opportunities and reporting on performance Supporting contract negotiations and long-term agreements The Candidate We are looking for a commercially driven individual with experience in service or aftermarket sales within industrial or energy sectors . Essential: Proven experience in service sales / aftermarket / contract sales Experience selling directly to end users / plant operators Background in power, petrochemical, or industrial process environments Strong understanding of maintenance, reliability, and asset lifecycle Excellent relationship-building and account management skills Ability to manage long-term customer relationships and recurring revenue streams Willingness to travel across customer sites The Package Total salary 84,000 Base salary to 70,000 Bonus 20% Company car or car allowance Pension Opportunity to manage strategic, high-value accounts Career progression within a global organisation WR HVAC M&E are recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs. WR is acting as an Employment Agency in relation to this vacancy.

Commercial Property Manager Northwest London Salary up to 70k I'm working with a rapidly growing property management consultancy that's looking for an experienced Commercial Property Manager to join their team in Northwest London. Operating across London and the Southeast, you will have the opportunity to manage a substantial and diverse portfolio of properties with an estimated value of 650 million. These assets span mixed-use schemes, office buildings, retail, leisure, and industrial properties, so you can ensure no two days will be the same! The successful candidate will join a collaborative commercial team and take ownership of a varied portfolio, playing a key role in both day-to-day management and strategic asset initiatives. Key Responsibilities You will: Manage a portfolio of properties, maintaining a strong understanding of income streams, lease events, and market conditions Handle landlord and tenant matters including lettings, rent reviews, lease renewals, assignments, and alterations Oversee rent collection, service charges, insurance matters, and arrears management Liaise with tenants, internal departments, and external stakeholders to ensure smooth property operations Conduct regular property inspections Lead on letting vacant properties and managing voids Coordinate refurbishment and redevelopment projects in collaboration with internal and external teams Support strategic initiatives such as repurposing assets and assembling development teams Assist with acquisitions and disposals, including due diligence and negotiations Manage service charge budgets and forecasting Maintain accurate and up-to-date property records and reporting Prepare and present reports on key asset management areas including arrears, lease events, and capital expenditure programmes Requirements You will: Be RICS Chartered Have proven experience in commercial property or asset management Demonstrate strong knowledge of landlord and tenant legislation and property management practices Be commercially astute with the ability to identify and drive value-enhancing opportunities Possess excellent communication and stakeholder management skills Be highly organised with strong attention to detail Be capable of managing multiple priorities across a varied portfolio If you are looking for a company where you will get rapid progression and the opportunity to really make an impact, apply now! For more information, please contact Georgie Marden. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Head Chef Operations - Westfield Stratford Contract: Full Time Salary: £37,300 - £39,300 Contracted Hours: 45 At Yo! Sushi, we serve up fresh food, fast-paced energy, and a dining experience like no other. Think iconic conveyor belts, bold Japanese flavours, and a team that brings the vibe every single day. With 30+ restaurants across the UK since 1997, we're a brand that's built on innovation, quality, and great people. Whether it's a quick lunch or a catch-up with friends, we create memorable experiences for every guest-and it all starts with our teams. If you're passionate, energetic, and ready to thrive in a busy environment, you'll fit right in. Join us and be part of something fast, fun, and full of flavour. About You You're a confident, people-focused kitchen leader who takes pride in building strong teams and running a well-structured, high-performing kitchen. You care deeply about standards, consistency, and creating an environment where people feel supported and perform at their best. • Strong leader with experience in fast-paced kitchen environments • Passionate about food quality, consistency, and operational standards • Calm, organised, and confident under pressure • Natural coach who develops and supports their team • Detail-driven with a focus on structure and high standards • Motivated by building a positive, efficient, well-run kitchen Key Responsibilities You'll lead the kitchen-setting the standards, shaping the culture, and making sure everything runs with consistency, structure, and energy. It's about creating a kitchen where the team knows what great looks like, feels supported to deliver it, and takes pride in every service. • Leading the kitchen day to day with clear structure and calm leadership • Creating a positive, organised, and high-performing team culture • Ensuring every dish is consistent, fresh, and delivered to Yo! Sushi standards • Driving smooth service through strong preparation and communication • Developing your team and building future kitchen leaders • Maintaining high standards across food safety, hygiene, and compliance • Supporting operational performance through strong control and consistency • Working closely with your General Manager to deliver a successful restaurant • Being a visible, hands-on leader who sets the tone every shift We're proud to offer: Fantastic working hours Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform 50% off your food every time you dine with us for you and 3 friends Award-winning sustainability initiatives - We're comm

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Summary This role will lead our work with and for Children and Young People at Dunham Massey and is placed within the Visitor Experience team. Dunham Massey is part of a Children and Young People Network within the National Trust, which is made up of 19 National Trust Children and Young People (CYP) Hubs across England, Wales and Northern Ireland. The CYP Hubs were set up to support and develop opportunities for children and young people at our places as part of the National Trust's inclusion ambitions. The aim is to foster a feeling of welcome and belonging for children (0-11 years) and young people (12-25 years) at our places through quality engagement opportunities that overcome barriers, provide public benefit and amplify youth voice (from feedback to power sharing). Delivery of these aims is through visitor experience, schools and family programming, young staff and volunteers, community participation, youth forums and targeted projects. Salary: £27,612 per annum Contract Type: This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to last beyond 28th February 2027. Working Hours: 37.5 hours per week Working Pattern: Typically, you will work Monday-Friday, with one weekend in four as duty manager, and some occasional evening and bank holiday work on a rota basis. This role is?required?to work with vulnerable groups including?children?and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.? What it's like to work here Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain's finest winter gardens, is a very popular visitor attraction with over 100 staff. The busy team has a strong commercial focus and a fast-paced environment. Within the park walls there is also a shop, café, restaurant and ice cream parlour. On the wider estate, there are 20 farms, 100 cottages, a golf course and an award winning housing development. The house, garden and parkland hide many layers of history and have many stories to tell. Click here for more information about this location What you'll be doing As the Children and Young People lead for Dunham Massey you will be responsible for: Advocating for the inclusion of children and young people Supporting teams to make sure any CYP work is safe, compliant and relevant. Co-develop opportunities for young people to connect with nature, beauty and history - for children and families, and for teens and young adults.? Building our understanding of the needs and interests of 0-25-year-olds to shape experiences that truly resonate. ? Building and nurturing strong partnerships to reach new and diverse youth audiences.? Make sure young people's voices help shape our decisions. ? Delivering greater public benefit in places where children and young people live and through collaboration. Supporting the operations of the business, including duty management. Who we're looking for We'd love to hear from you if you're: experienced in devising and running activities to inspire and engage people skilled at communicating, and building good working relationships with people in your team and beyond aware of ways to interpret precious collections of art and objects to a wide variety of people well-organised, and able to work at pace and keep to time confident that you can deal with all kinds of people in all kinds of situations flexible, yet with a focus on always giving high standards of customer service used to working with and supervising volunteers The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme (for roles that meet the salary criteria) •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.

Senior Lecturer: Head of Production and BA Stage Management Course Director Department RBC: Acting Location Royal Birmingham Conservatoire Salary £52,462 to £60,842 per annum Permanent Post Type Full Time Release Date 14 April 2026 Closing Date 23.59 hours BST on Sunday 10 May 2026 Reference RBC26001 Royal Birmingham Conservatoire is part of Birmingham City University. Its Acting Department produces up to 14 full-scale shows per year in Birmingham theatres, alongside around 9 in-house workshops for invited audiences. We have a production team of eight staff, supported by two assistants, working alongside students from our BA in Stage Management. This role is at the heart of the Acting Department, working closely with staff across our undergraduate and postgraduate courses, as well as our Foundation course in Acting and BA in Applied Theatre. The production team also supports some performance needs of the Music Department. About the Role This is a demanding role requiring stamina, excellent time management, and strong leadership. It is ideal for an experienced Theatre Production Manager with experience in higher education Stage Management delivery. The Acting Department is expanding, with new courses proposed, and the successful candidate will be central to these developments. Key Responsibilities Ensure high production values across all performances Manage the production team (eight staff) and freelancers, including lighting and sound designers Serve as Course Director for the BA in Stage Management, responsible for academic delivery, planning, revalidation, and day-to-day running of the course Oversee the student experience and manage visiting tutors Manage studio and production facilities in Digbeth and Heneage Street, including theatre workshop spaces Act as Health & Safety Coordinator for all areas of production and stage management Manage budgets for Production and Stage Management in collaboration with the Vice Principal (Acting) Contract external spaces for theatre hire and extra rehearsal rooms Drive a van as needed for get-ins and get-outs, often at unsociable hours Person Specification & Key Requirements As Course Director, you will lead the BA Stage Management course, ensuring high-quality academic and practical delivery. You should be: Educated to degree level with relevant professional experience Experienced as a professional Theatre Production Manager Skilled in communication and people management, able to work effectively with students and staff in time-pressured environments Strong in report writing and IT, particularly Microsoft Office, with the ability to read, understand, and create budgets Willing to undertake relevant professional training in Health & Safety and First Aid, if not already qualified Interviews are likely to be held on the week commencing 25/05/26. Why Join Us This is an exciting opportunity to work at the heart of the Acting Department, delivering both production excellence and academic leadership in Stage Management. You will play a key role in shaping the department's future and supporting the next generation of theatre professionals. Informal Queries For informal queries regarding the role, please contact: Stephen Simms, Vice Principal (Acting) - Equality, diversity and inclusion We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you're building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you'll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you'll be trusted with real responsibility and exposed to all areas of our business. You'll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?

SAP SD Consultant 6- Month contract - Inside IR35 - up to £560 per day Bicester based - hybrid working - 2 days a week onsite About the Role We are seeking an experienced SAP Sales & Distribution (SD) Consultant with strong SAP Vehicle Management System (VMS) expertise to join our team. This is a dual role, combining functional support for our existing SAP ECC environment with a lead position in our SAP S/4HANA transformation programme. Candidate will be responsible for defining and assuring the solutions across all SD/ OTC sub-processes - from quotation to invoicing, integration to CX (Front end Sales portal), and Supply Chain - ensuring a compliant & scalable solution. You'll support business-as-usual operations while guiding the organisation through the full S/4HANA lifecycle-from Explore and Design through Build, Test, Go-Live, and Hypercare. Key Responsibilities Provide hands-on functional support in SAP SD and VMS within ECC. Deliver configuration, issue resolution, enhancements, and small change requests. Lead SAP S/4HANA SD/VMS design, workshops, configuration, and testing. Drive fit/gap analysis, functional design, system build, and deployment. Support data migration, cutover planning, and go-live activities. Collaborate closely with cross-functional teams (MM, FI/CO, PP, TM, GTS, EWM). Produce documentation, test scripts, and training materials. Support and collaborate with other non-SAP solution (Dynamics: Front end CX) Skills & Experience 7+ years SAP SD experience , including configuration and O2C processes. Proven SAP VMS experience (vehicle lifecycle, ordering, sales, characteristics). Participation in at least one SAP S/4HANA implementation (preferred: full lifecycle). Strong understanding of S/4HANA differences (BP, new ATP, pricing, Fiori, etc.). Solid integration knowledge across MM, FI/CO, PP, TM/GTS, and logistics areas. Excellent problem-solving skills, documentation discipline, and stakeholder engagement. Ability to Configure SAP VMS module to meet business requirements, including sales, purchasing, vehicle master, and service processes within the Auto Dealer Business Process. Strong Understating of Pre Sales CX solution and integration to SAP VMS/SD solution. Understanding of Variant Configuration and integration to SAP VMS/SD. Understanding of end-to-end parts Warranty Process, Returns process and Intercompany processes. Desirable Qualifications SAP SD or S/4HANA certification. Automotive industry experience. Experience working in hybrid teams and complex project environments. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.