Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
May 04, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Job Title: Assistant Pensions Administrator Location: Cardiff with Hybrid working Salary: £26,250 per annum Job Type: Permanent, Full Time About the role: We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment. You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels. Key responsibilities include: Responding to member queries via telephone, email, and written correspondence Delivering clear, professional, and empathetic customer service Managing a busy and varied workload, prioritising tasks effectively Meeting internal and external deadlines consistently Maintaining accurate records using a CRM system Liaising with colleagues to resolve queries efficiently Supporting general pensions administration as required About you: We are looking for someone who: Has previous customer service or administration experience Is confident and comfortable speaking on the phone Has excellent organisation and time management skills Can manage multiple tasks while maintaining accuracy Is reliable and deadline-focused Has good IT skills, including experience using CRM systems Has strong written communication skills for letters and emails Knowledge or experience using spreadsheets, including Excel, would be beneficial. Why Quantum? Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career. Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position. What next? If you are interested in applying for this role, please submit your CV. Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.
May 04, 2026
Full time
Job Title: Assistant Pensions Administrator Location: Cardiff with Hybrid working Salary: £26,250 per annum Job Type: Permanent, Full Time About the role: We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment. You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels. Key responsibilities include: Responding to member queries via telephone, email, and written correspondence Delivering clear, professional, and empathetic customer service Managing a busy and varied workload, prioritising tasks effectively Meeting internal and external deadlines consistently Maintaining accurate records using a CRM system Liaising with colleagues to resolve queries efficiently Supporting general pensions administration as required About you: We are looking for someone who: Has previous customer service or administration experience Is confident and comfortable speaking on the phone Has excellent organisation and time management skills Can manage multiple tasks while maintaining accuracy Is reliable and deadline-focused Has good IT skills, including experience using CRM systems Has strong written communication skills for letters and emails Knowledge or experience using spreadsheets, including Excel, would be beneficial. Why Quantum? Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career. Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position. What next? If you are interested in applying for this role, please submit your CV. Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.
About The Role Role Overview: To work as part of the Systems team providing proAV commissioning services of installed equipment, including video/audio control functionality of the various devices. Key Responsibilities: Liaison with other internal departments, clients and contractors Commission systems in terms of their electronics, mechanics' and optics to meet the needs of our clients, using proven technology and also looking for new and interesting solutions to problems Physically setup elements of systems to prove the concept Deal with all aspects interfacing of audio visual systems into our client's buildings this will encompass both hardware and software interfaces Perform on-site commissioning and configuration programming of our systems Represent the company with the necessary level of professional conduct and presentation To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Desirable Skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems Organised and flexible with the ability to approach different types of tasks during the working day Ability to plan and organise work Ability to prioritize and work under pressure is essential Competent to a high level of computer literacy Able to work as part of a team Ability to think laterally finding an appropriate solution to fulfil an application Good communication skills both verbal and written, being able to communicate with company executives to building contractors Ability to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
May 04, 2026
Full time
About The Role Role Overview: To work as part of the Systems team providing proAV commissioning services of installed equipment, including video/audio control functionality of the various devices. Key Responsibilities: Liaison with other internal departments, clients and contractors Commission systems in terms of their electronics, mechanics' and optics to meet the needs of our clients, using proven technology and also looking for new and interesting solutions to problems Physically setup elements of systems to prove the concept Deal with all aspects interfacing of audio visual systems into our client's buildings this will encompass both hardware and software interfaces Perform on-site commissioning and configuration programming of our systems Represent the company with the necessary level of professional conduct and presentation To develop your knowledge from both experience and research to become an "expert" in one or more of a particular area of our project work to whom others in the organisation can refer. Desirable Skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems Organised and flexible with the ability to approach different types of tasks during the working day Ability to plan and organise work Ability to prioritize and work under pressure is essential Competent to a high level of computer literacy Able to work as part of a team Ability to think laterally finding an appropriate solution to fulfil an application Good communication skills both verbal and written, being able to communicate with company executives to building contractors Ability to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
Part Time Administrator - 25 hours (5 days a week) Birmingham city centre - office based (no hybrid working) £25,000 - £26,000 p/a FTE (take home c. £14,000 - £16,000 p/a DoE) Bell Cornwall Recruitment are delighted to be working with a well-established, reputable law firm in the Birmingham city centre. They are looking for a part time Administrator to support their HR function. This role is perfect for someone looking for "school run hours" but must be able to commit to commuting to Birmingham city centre in the office every day and have full RTW in the UK.Duties and responsibilities of the Part Time Administrator will include (but are not limited to): Maintain HR systems, folders, and records. Maintain and update HR system, ensuring data accuracy and compliance with GDPR. Manage filing for department, both electronic and hard copy. Support HR Director with coordinating internal meetings. Assist in drafting contracts and terms and conditions letters. Assist with administrative tasks relating to individuals joining and leaving the firm. The ideal person: Displays a high degree of discretion and confidentiality at all times. Administrative experience in similar role within a professional services environment, ideally a law firm. Focused on providing an efficient, friendly and professional HR service to the wider firm. Excellent attention to detail and ensures a high degree of accuracy within work. Good level of organisation with a proven ability to meet deadlines Good written and verbal communication. Proven ability to build relationships across all levels of an organisation. Proficient in Microsoft Office, in particular Outlook, Word and Excel. A genuine reason for needing part time work A fantastic opportunity for a part time professional. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
May 04, 2026
Full time
Part Time Administrator - 25 hours (5 days a week) Birmingham city centre - office based (no hybrid working) £25,000 - £26,000 p/a FTE (take home c. £14,000 - £16,000 p/a DoE) Bell Cornwall Recruitment are delighted to be working with a well-established, reputable law firm in the Birmingham city centre. They are looking for a part time Administrator to support their HR function. This role is perfect for someone looking for "school run hours" but must be able to commit to commuting to Birmingham city centre in the office every day and have full RTW in the UK.Duties and responsibilities of the Part Time Administrator will include (but are not limited to): Maintain HR systems, folders, and records. Maintain and update HR system, ensuring data accuracy and compliance with GDPR. Manage filing for department, both electronic and hard copy. Support HR Director with coordinating internal meetings. Assist in drafting contracts and terms and conditions letters. Assist with administrative tasks relating to individuals joining and leaving the firm. The ideal person: Displays a high degree of discretion and confidentiality at all times. Administrative experience in similar role within a professional services environment, ideally a law firm. Focused on providing an efficient, friendly and professional HR service to the wider firm. Excellent attention to detail and ensures a high degree of accuracy within work. Good level of organisation with a proven ability to meet deadlines Good written and verbal communication. Proven ability to build relationships across all levels of an organisation. Proficient in Microsoft Office, in particular Outlook, Word and Excel. A genuine reason for needing part time work A fantastic opportunity for a part time professional. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
May 04, 2026
Full time
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Company Secretary About this role Capital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You'll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One's corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy. What you'll do Provide Board secretariat advice and governance, including coordinating the effective delivery of Capital One's Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules) Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One's Board, committee structure and corporate governance arrangements Work closely with Capital One's executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader business Manage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors) Manage relevant corporate filings to companies house and FCA as appropriate Develop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private Companies Partner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharing With support from external counsel, maintain statutory books, including registers of members, directors and secretaries Take responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rules Monitor changes in relevant legislation and corporate governance guidelines, including regulatory expectations Partner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we're looking for The role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment Track record of strong stakeholder management and an ability to influence Excellent organisational and drafting skills and an eye for detail Strong communication skills A desire and ability to shape, lead and drive change, including supporting key stakeholders through change Great problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importance Confidence in building new relationships and connections, both internally and externally An ability to work autonomously and effectively manage conflicting priorities Ability to work in a fast paced environment, with flexibility to adapt to our changing business needs We are committed to creating teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partn
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Company Secretary About this role Capital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You'll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One's corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy. What you'll do Provide Board secretariat advice and governance, including coordinating the effective delivery of Capital One's Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules) Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One's Board, committee structure and corporate governance arrangements Work closely with Capital One's executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader business Manage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors) Manage relevant corporate filings to companies house and FCA as appropriate Develop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private Companies Partner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharing With support from external counsel, maintain statutory books, including registers of members, directors and secretaries Take responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rules Monitor changes in relevant legislation and corporate governance guidelines, including regulatory expectations Partner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we're looking for The role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment Track record of strong stakeholder management and an ability to influence Excellent organisational and drafting skills and an eye for detail Strong communication skills A desire and ability to shape, lead and drive change, including supporting key stakeholders through change Great problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importance Confidence in building new relationships and connections, both internally and externally An ability to work autonomously and effectively manage conflicting priorities Ability to work in a fast paced environment, with flexibility to adapt to our changing business needs We are committed to creating teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partn
The Opportunity: As a Swedish Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm. The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees). The Day-to-Day: Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will: Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks Gain exposure to other European countries' businesses Help Investment Counsellors with relationship management by working with existing clients on operational inquiries Help produce reports based on the current situation of prospective clients Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility Report to your client Service Team Leader who will aid in your on-the-job training and professional development Your Qualifications: A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus) Native/Fluent Swedish and English skills You can connect with a wide array of audiences by phone and email with a focus on client service Work well in a collaborative, team-oriented setting Commitment to maintain quality of work while sticking to a timeline Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
May 04, 2026
Full time
The Opportunity: As a Swedish Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm. The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees). The Day-to-Day: Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will: Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks Gain exposure to other European countries' businesses Help Investment Counsellors with relationship management by working with existing clients on operational inquiries Help produce reports based on the current situation of prospective clients Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility Report to your client Service Team Leader who will aid in your on-the-job training and professional development Your Qualifications: A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus) Native/Fluent Swedish and English skills You can connect with a wide array of audiences by phone and email with a focus on client service Work well in a collaborative, team-oriented setting Commitment to maintain quality of work while sticking to a timeline Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Lead Technical Services Division: Service Delivery & Security Reports to: Director Infrastructure Services Direct Reports: 6 What you become a part of As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor-supported capabilities that underpin operational excellence across CCEP. You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high-performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations. What you will do Service Leadership & Delivery Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms. Manage all activities required to achieve agreed service levels and operational outcomes. Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems. Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments. Manage batch management services including monitoring, maintenance, job scheduling and execution. Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution. Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally. Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms. Continuous Improvement & Governance Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines. Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk-aware service delivery. Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements. Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance. Develop, implement, and maintain resilient service continuity and information security procedures. Vendor & Budget Management Select and manage external service providers, working closely with Procurement and other IT towers. Implement operational vendor-management procedures to ensure optimal delivery and commercially sound outcomes. Plan, manage and report on the functional budget, ensuring alignment with business priorities. People Leadership & Capability Development Lead the continuous professional and technical development of team members. Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit. Build and sustain a high-performing team culture across geographically diverse locations. What we expect from you Qualifications Degree in business administration, information management or a comparable field. Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable. Strong economic and commercial literacy. Experience Minimum 8 years' experience in SAP Basis Administration or comparable roles. Experience leading and developing large-scale, internationally distributed teams. Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures. Understanding and/or experience of integration technologies including Web Services, EDI, and APIs. Experience managing large-scale projects in global environments. Knowledge of sourcing strategies, provider selection, and vendor management. Experience across key areas such as: IT Service Management Infrastructure Services ITIL processes (Incident, Request, Change, Configuration) DevOps management SAP R/3, SAP HANA, SAP BTP support Integration technologies and platforms Knowledge of bottling-specific business processes and on-site operations. Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality. Strong written and verbal communication skills, including the ability to present effectively at all management levels. Demonstrated creativity in solution-finding and implementation. Technical Skills Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood). Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this
May 04, 2026
Full time
Lead Technical Services Division: Service Delivery & Security Reports to: Director Infrastructure Services Direct Reports: 6 What you become a part of As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor-supported capabilities that underpin operational excellence across CCEP. You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high-performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations. What you will do Service Leadership & Delivery Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms. Manage all activities required to achieve agreed service levels and operational outcomes. Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems. Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments. Manage batch management services including monitoring, maintenance, job scheduling and execution. Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution. Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally. Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms. Continuous Improvement & Governance Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines. Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk-aware service delivery. Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements. Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance. Develop, implement, and maintain resilient service continuity and information security procedures. Vendor & Budget Management Select and manage external service providers, working closely with Procurement and other IT towers. Implement operational vendor-management procedures to ensure optimal delivery and commercially sound outcomes. Plan, manage and report on the functional budget, ensuring alignment with business priorities. People Leadership & Capability Development Lead the continuous professional and technical development of team members. Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit. Build and sustain a high-performing team culture across geographically diverse locations. What we expect from you Qualifications Degree in business administration, information management or a comparable field. Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable. Strong economic and commercial literacy. Experience Minimum 8 years' experience in SAP Basis Administration or comparable roles. Experience leading and developing large-scale, internationally distributed teams. Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures. Understanding and/or experience of integration technologies including Web Services, EDI, and APIs. Experience managing large-scale projects in global environments. Knowledge of sourcing strategies, provider selection, and vendor management. Experience across key areas such as: IT Service Management Infrastructure Services ITIL processes (Incident, Request, Change, Configuration) DevOps management SAP R/3, SAP HANA, SAP BTP support Integration technologies and platforms Knowledge of bottling-specific business processes and on-site operations. Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality. Strong written and verbal communication skills, including the ability to present effectively at all management levels. Demonstrated creativity in solution-finding and implementation. Technical Skills Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood). Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 04, 2026
Full time
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
SCUK Fleet Operations Executive (12 month FTC) Country: United Kingdom Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract. In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer's vehicle fleet or an individual customers car. Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing. Please note: - This role is based full time on site - The successful candidate will be required to work in the Newport Pagnell office for the first 6 months, and after this time you will move to working in the Milton Keynes office Responsibilities: Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI's Answering calls received and dealing with enquiries in a timely and efficient manner Ensuring that accurate records are maintained using a combination of fleet systems Carrying out a variety of fleet operational activities Producing reports and management information Managing customer enquiries Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents) Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI's are on track Attending of court to sign statutory declarations or supporting of justice summons Updating and maintaining client contacts for appropriate processes Preparation of invoices and paperwork Assisting with the drafting and implementation of effective policies and processes regarding fleet operations Sending and maintaining monthly reporting requirements adhering to KPI's Updating and maintain spreadsheets Assisting with the processing of payments Assisting our Third-Party supplier with the arrangement of the collection of the vehicle Preparing end of contract billing We're looking for people who have: Previous collections experience (preferred not essential) Customer services experience Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters A confident telephone manner Attention to detail as well as sound numeracy skills Ability to work under pressure Confidence in decision making Computer Literacy/MS office skills (including Outlook/Excel/Word etc) A persuasive, persistent and self-motivated attitude We have a range of benefits available which include: Competitive salary of £24,500 - £26,000 (dependent on skills & experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday to Friday The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
May 04, 2026
Full time
SCUK Fleet Operations Executive (12 month FTC) Country: United Kingdom Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract. In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer's vehicle fleet or an individual customers car. Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing. Please note: - This role is based full time on site - The successful candidate will be required to work in the Newport Pagnell office for the first 6 months, and after this time you will move to working in the Milton Keynes office Responsibilities: Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI's Answering calls received and dealing with enquiries in a timely and efficient manner Ensuring that accurate records are maintained using a combination of fleet systems Carrying out a variety of fleet operational activities Producing reports and management information Managing customer enquiries Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents) Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI's are on track Attending of court to sign statutory declarations or supporting of justice summons Updating and maintaining client contacts for appropriate processes Preparation of invoices and paperwork Assisting with the drafting and implementation of effective policies and processes regarding fleet operations Sending and maintaining monthly reporting requirements adhering to KPI's Updating and maintain spreadsheets Assisting with the processing of payments Assisting our Third-Party supplier with the arrangement of the collection of the vehicle Preparing end of contract billing We're looking for people who have: Previous collections experience (preferred not essential) Customer services experience Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters A confident telephone manner Attention to detail as well as sound numeracy skills Ability to work under pressure Confidence in decision making Computer Literacy/MS office skills (including Outlook/Excel/Word etc) A persuasive, persistent and self-motivated attitude We have a range of benefits available which include: Competitive salary of £24,500 - £26,000 (dependent on skills & experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday to Friday The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Account Executive Ipswich - Monday - Friday 8.30am - 5.30pm the role. This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients needs are always met and that they always receive proactive and thoughtful customer service. You will assist with new requirements from existing customers, offering guidance on solutions to suit their needs, and assisting them in the best way possible. From there you will prepare quotes and project manage their new piece of work through to completion and beyond. The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software. You dont need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you, what you need to do is really focus on looking after your clients and making sure communication is top notch. why you should apply. This is an extremely interesting opportunity for someone who really takes pride in customer service and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive with their customers and ensure they are always truly on the ball, advising customers even on potential issues and dealing with them before they even arise. These guys keep hold of their clients for a long time, 10 years plus, so you will make some great relationships. Its a nice place to work, a busy and bright team. They are based in a very easily accessible location just outside of Ipswich town centre with free parking on that note a driving licence is highly desirable too. what were looking for. We need a dedicated customer service professional here, someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your clients needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload, and to manage small projects for your customers. You must be able to work within a team in this role as you will be dealing with all parts of the business and of course your interpersonal skills will be outstanding. At polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion. INDH
May 03, 2026
Full time
Account Executive Ipswich - Monday - Friday 8.30am - 5.30pm the role. This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients needs are always met and that they always receive proactive and thoughtful customer service. You will assist with new requirements from existing customers, offering guidance on solutions to suit their needs, and assisting them in the best way possible. From there you will prepare quotes and project manage their new piece of work through to completion and beyond. The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software. You dont need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you, what you need to do is really focus on looking after your clients and making sure communication is top notch. why you should apply. This is an extremely interesting opportunity for someone who really takes pride in customer service and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive with their customers and ensure they are always truly on the ball, advising customers even on potential issues and dealing with them before they even arise. These guys keep hold of their clients for a long time, 10 years plus, so you will make some great relationships. Its a nice place to work, a busy and bright team. They are based in a very easily accessible location just outside of Ipswich town centre with free parking on that note a driving licence is highly desirable too. what were looking for. We need a dedicated customer service professional here, someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your clients needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload, and to manage small projects for your customers. You must be able to work within a team in this role as you will be dealing with all parts of the business and of course your interpersonal skills will be outstanding. At polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion. INDH
Part Time Administrator - 25 hours (5 days a week) Birmingham city centre - office based (no hybrid working) 25,000 - 26,000 p/a FTE (take home c. 14,000 - 16,000 p/a DoE) Bell Cornwall Recruitment are delighted to be working with a well-established, reputable law firm in the Birmingham city centre. They are looking for a part time Administrator to support their HR function. This role is perfect for someone looking for "school run hours" but must be able to commit to commuting to Birmingham city centre in the office every day and have full RTW in the UK. Duties and responsibilities of the Part Time Administrator will include (but are not limited to): Maintain HR systems, folders, and records. Maintain and update HR system, ensuring data accuracy and compliance with GDPR. Manage filing for department, both electronic and hard copy. Support HR Director with coordinating internal meetings. Assist in drafting contracts and terms and conditions letters. Assist with administrative tasks relating to individuals joining and leaving the firm. The ideal person: Displays a high degree of discretion and confidentiality at all times. Administrative experience in similar role within a professional services environment, ideally a law firm. Focused on providing an efficient, friendly and professional HR service to the wider firm. Excellent attention to detail and ensures a high degree of accuracy within work. Good level of organisation with a proven ability to meet deadlines Good written and verbal communication. Proven ability to build relationships across all levels of an organisation. Proficient in Microsoft Office, in particular Outlook, Word and Excel. A genuine reason for needing part time work A fantastic opportunity for a part time professional. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
May 03, 2026
Full time
Part Time Administrator - 25 hours (5 days a week) Birmingham city centre - office based (no hybrid working) 25,000 - 26,000 p/a FTE (take home c. 14,000 - 16,000 p/a DoE) Bell Cornwall Recruitment are delighted to be working with a well-established, reputable law firm in the Birmingham city centre. They are looking for a part time Administrator to support their HR function. This role is perfect for someone looking for "school run hours" but must be able to commit to commuting to Birmingham city centre in the office every day and have full RTW in the UK. Duties and responsibilities of the Part Time Administrator will include (but are not limited to): Maintain HR systems, folders, and records. Maintain and update HR system, ensuring data accuracy and compliance with GDPR. Manage filing for department, both electronic and hard copy. Support HR Director with coordinating internal meetings. Assist in drafting contracts and terms and conditions letters. Assist with administrative tasks relating to individuals joining and leaving the firm. The ideal person: Displays a high degree of discretion and confidentiality at all times. Administrative experience in similar role within a professional services environment, ideally a law firm. Focused on providing an efficient, friendly and professional HR service to the wider firm. Excellent attention to detail and ensures a high degree of accuracy within work. Good level of organisation with a proven ability to meet deadlines Good written and verbal communication. Proven ability to build relationships across all levels of an organisation. Proficient in Microsoft Office, in particular Outlook, Word and Excel. A genuine reason for needing part time work A fantastic opportunity for a part time professional. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
New Business Growth. Modernisation Sales. Entrepreneurial Opportunity. Are you a dynamic, hungry Business Development professional with proven lift industry experience and a passion for winning new business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is entering an exciting phase of performance acceleration and value creation. We are now seeking a high-performing Modernisation Technical Sales / Business Development Executive to drive purely new business growth, helping building owners modernise and future-proof their lift and escalator systems. This is a consultative, high-impact sales role offering significant earning potential within a Private Equity-backed, high-growth environment. You ll have the opportunity to help shape the future direction of an established heritage brand, combining legacy strength with start-up agility. The Role at a Glance: Modernisation Business Development Executive Remote / Field within reach of Andover OR Dartford Office to cover Home Counties & South £55,000 - £60,000 Base £75,000 - £80,000 OTE Uncapped Plus Extensive Benefits Package inc Car Allowance Core hours 40 per week: 08:00-17:00, with one hour for lunch. Note: We will buy you out of any training funded by your current employer. Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment. Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Proven new business sales success within the lift industry Skills: Consultative selling, technical surveys, pipeline management, commercial negotiation. Technical Sales. Sales Engineer. Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and, with greater agility as a standalone company, is gearing for rapid growth. The business delivers maintenance, repair and modernisation solutions across commercial, residential and public-sector environments including prestigious and high-profile sites. As a Private Equity-backed organisation, Liftec is focused on profitable growth, operational excellence and value creation. Modernisation is a key strategic growth area, creating significant opportunity for a driven new business professional. Ready to build something and make your mark? This is a purely new business role focused on identifying and securing lift and escalator modernisation opportunities. You will proactively generate and convert new leads, both within existing maintenance portfolios and through targeted new business development. You will engage building owners and property stakeholders to raise awareness of asset lifecycle risks and the benefits of modernisation, delivering tailored, commercially viable solutions. Working closely with engineering and design teams, you will conduct site surveys and technical assessments to develop accurate configurations, pricing and proposals. You will manage the full sales lifecycle from prospecting through to contract negotiation and close, maintaining strong pipeline discipline and ensuring accurate forecasting (annual, quarterly and monthly). You will collaborate cross-functionally with Service, Repairs and Operations teams to deliver high-quality bids and RFQs, while consistently meeting or exceeding agreed revenue, margin and pipeline growth targets. About You: You are commercially sharp, entrepreneurial and relentless in your pursuit of new business. You thrive on building opportunity from scratch and do not rely on inbound leads. A proven track record of B2B sales success within the lift industry is essential, with experience in lift modernisation, new equipment or technical project sales highly desirable. A strong technical understanding of lift systems and CDM Regulations, alongside the ability to conduct site assessments and technical surveys, is required. Confidence in preparing pricing proposals, negotiating contracts and managing long-cycle, complex sales processes is key. Strong commercial acumen underpins the ability to manage margin, assess risk and drive value creation. Customer-centric and persuasive, you are comfortable engaging at all levels from engineers to property directors and asset managers. You are disciplined in CRM usage, pipeline management and forecasting. Ideally, you may hold a Level 3 NVQ in Lift Installation and/or NVQ4 in Lift Commissioning or EOR/202N, with an appropriate CSCS card (not essential). A full UK driving licence is essential. Benefits: • Access to Discounts Platform • Pension (Day 1) -Aviva • Holiday 25 days per year plus bank holidays holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Employee Referral Scheme • Car Allowance • Sales Incentive Scheme on Service, Mods or Repair Why Join Liftec Express? • Pure new business opportunity with strong earning potential • Strategic growth area within a PE-backed business • High level of autonomy and entrepreneurial scope • Established brand with technical credibility and national footprint • Opportunity to build long-term value and make a measurable commercial impact • Significant investment in new tools and technology so you can do your best work If you are a driven, commercially ambitious lift industry sales professional ready to take ownership of new business growth, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 03, 2026
Full time
New Business Growth. Modernisation Sales. Entrepreneurial Opportunity. Are you a dynamic, hungry Business Development professional with proven lift industry experience and a passion for winning new business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is entering an exciting phase of performance acceleration and value creation. We are now seeking a high-performing Modernisation Technical Sales / Business Development Executive to drive purely new business growth, helping building owners modernise and future-proof their lift and escalator systems. This is a consultative, high-impact sales role offering significant earning potential within a Private Equity-backed, high-growth environment. You ll have the opportunity to help shape the future direction of an established heritage brand, combining legacy strength with start-up agility. The Role at a Glance: Modernisation Business Development Executive Remote / Field within reach of Andover OR Dartford Office to cover Home Counties & South £55,000 - £60,000 Base £75,000 - £80,000 OTE Uncapped Plus Extensive Benefits Package inc Car Allowance Core hours 40 per week: 08:00-17:00, with one hour for lunch. Note: We will buy you out of any training funded by your current employer. Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment. Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Proven new business sales success within the lift industry Skills: Consultative selling, technical surveys, pipeline management, commercial negotiation. Technical Sales. Sales Engineer. Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and, with greater agility as a standalone company, is gearing for rapid growth. The business delivers maintenance, repair and modernisation solutions across commercial, residential and public-sector environments including prestigious and high-profile sites. As a Private Equity-backed organisation, Liftec is focused on profitable growth, operational excellence and value creation. Modernisation is a key strategic growth area, creating significant opportunity for a driven new business professional. Ready to build something and make your mark? This is a purely new business role focused on identifying and securing lift and escalator modernisation opportunities. You will proactively generate and convert new leads, both within existing maintenance portfolios and through targeted new business development. You will engage building owners and property stakeholders to raise awareness of asset lifecycle risks and the benefits of modernisation, delivering tailored, commercially viable solutions. Working closely with engineering and design teams, you will conduct site surveys and technical assessments to develop accurate configurations, pricing and proposals. You will manage the full sales lifecycle from prospecting through to contract negotiation and close, maintaining strong pipeline discipline and ensuring accurate forecasting (annual, quarterly and monthly). You will collaborate cross-functionally with Service, Repairs and Operations teams to deliver high-quality bids and RFQs, while consistently meeting or exceeding agreed revenue, margin and pipeline growth targets. About You: You are commercially sharp, entrepreneurial and relentless in your pursuit of new business. You thrive on building opportunity from scratch and do not rely on inbound leads. A proven track record of B2B sales success within the lift industry is essential, with experience in lift modernisation, new equipment or technical project sales highly desirable. A strong technical understanding of lift systems and CDM Regulations, alongside the ability to conduct site assessments and technical surveys, is required. Confidence in preparing pricing proposals, negotiating contracts and managing long-cycle, complex sales processes is key. Strong commercial acumen underpins the ability to manage margin, assess risk and drive value creation. Customer-centric and persuasive, you are comfortable engaging at all levels from engineers to property directors and asset managers. You are disciplined in CRM usage, pipeline management and forecasting. Ideally, you may hold a Level 3 NVQ in Lift Installation and/or NVQ4 in Lift Commissioning or EOR/202N, with an appropriate CSCS card (not essential). A full UK driving licence is essential. Benefits: • Access to Discounts Platform • Pension (Day 1) -Aviva • Holiday 25 days per year plus bank holidays holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Employee Referral Scheme • Car Allowance • Sales Incentive Scheme on Service, Mods or Repair Why Join Liftec Express? • Pure new business opportunity with strong earning potential • Strategic growth area within a PE-backed business • High level of autonomy and entrepreneurial scope • Established brand with technical credibility and national footprint • Opportunity to build long-term value and make a measurable commercial impact • Significant investment in new tools and technology so you can do your best work If you are a driven, commercially ambitious lift industry sales professional ready to take ownership of new business growth, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
The Role and the Department The Strategy, Planning and Insight Office aims to be an indispensable partner in driving forward Durham University's positioning and performance, supporting decisions on our strategy, academic business model, critical initiatives, plans and investments. As the insight hub for the University, we bring together management information, business intelligence, market insight, sector intelligence, risk analysis, horizon scanning, forecasting and modelling expertise. We seek to be at the forefront of professional practice in strategic analysis and planning, providing exceptional service in strengthening the reputation, quality and financial sustainability of the University. The purpose of the Senior Officer role is to deliver analytical and planning work across multiple areas of the team's functions. You will support the key processes such the Integrated Planning Process, new Strategy Development and Rankings analytics. You will be instrumental in delivering key analysis and insights, providing evidence and advice to support strategic opportunities for academic Faculties and Departments You will contribute to the team's work in Business Intelligence, data analysis and reporting; you may already have strong skills in this area, or we can offer significant training including the possibility of an advanced apprenticeship for those who want to develop their analytical or technical skills. We currently use Power BI and Alteryx; you will use these tools and support our customers to engage with the outputs we produce. The team interacts with a wide range of other staff in the University, including members of the University Executive Committee (UEC), Research & Innovation Services, Recruitment & Admissions and Marketing & Communications, to support the development and delivery of strategy. We are a customer-focussed and outward-looking team, with opportunities to be involved in many diverse areas of the University's work. Further information about the responsibilities of the Strategy, Planning and Insight team can be found at the end of this page. Further information about the role and the responsibilities is at the bottom of this job description.
May 03, 2026
Full time
The Role and the Department The Strategy, Planning and Insight Office aims to be an indispensable partner in driving forward Durham University's positioning and performance, supporting decisions on our strategy, academic business model, critical initiatives, plans and investments. As the insight hub for the University, we bring together management information, business intelligence, market insight, sector intelligence, risk analysis, horizon scanning, forecasting and modelling expertise. We seek to be at the forefront of professional practice in strategic analysis and planning, providing exceptional service in strengthening the reputation, quality and financial sustainability of the University. The purpose of the Senior Officer role is to deliver analytical and planning work across multiple areas of the team's functions. You will support the key processes such the Integrated Planning Process, new Strategy Development and Rankings analytics. You will be instrumental in delivering key analysis and insights, providing evidence and advice to support strategic opportunities for academic Faculties and Departments You will contribute to the team's work in Business Intelligence, data analysis and reporting; you may already have strong skills in this area, or we can offer significant training including the possibility of an advanced apprenticeship for those who want to develop their analytical or technical skills. We currently use Power BI and Alteryx; you will use these tools and support our customers to engage with the outputs we produce. The team interacts with a wide range of other staff in the University, including members of the University Executive Committee (UEC), Research & Innovation Services, Recruitment & Admissions and Marketing & Communications, to support the development and delivery of strategy. We are a customer-focussed and outward-looking team, with opportunities to be involved in many diverse areas of the University's work. Further information about the responsibilities of the Strategy, Planning and Insight team can be found at the end of this page. Further information about the role and the responsibilities is at the bottom of this job description.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
May 03, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
West Midlands & Worcestershire Perm Hub
Solihull, West Midlands
An established and fast-growing UK-based security services provider is seeking a Business Development Executive to join its head office team. This is an excellent opportunity for a motivated sales professional looking to play a key role in driving business growth within a dynamic and ambitious organisation.Reporting to senior leadership, you will be responsible for identifying, generating and qualifying new business opportunities, while building strong relationships with prospective clients. You will support the wider sales function in converting leads into long-term partnerships and contribute directly to revenue growth.This role suits someone who is proactive, resilient and commercially driven, with a passion for sales and relationship-building. Key Responsibilities Generate new business leads across both large corporate organisations and SMEs using data, LinkedIn and market research Identify key decision-makers and develop new sales opportunities Build and maintain strong relationships with prospects and clients Manage and update customer information accurately within the CRM system Utilise targeted and cleansed data to drive outreach campaigns Manage automated outreach tools, tailoring messaging and engagement strategies Work closely with senior leadership on sales strategy and pipeline development Collaborate with internal teams to support proposals and bid submissions Leverage LinkedIn and other platforms for networking, brand promotion and lead generation Provide regular updates on activity, pipeline and performance About You Minimum 1 year's experience in B2B sales, telesales or business development Proven ability to generate leads and build a sales pipeline Confident communicator with a professional phone manner Comfortable engaging with stakeholders at all levels Self-motivated, target-driven and able to use initiative Experience selling contract-based services is advantageous Background in security, facilities management or a similar sector is desirable
May 03, 2026
Full time
An established and fast-growing UK-based security services provider is seeking a Business Development Executive to join its head office team. This is an excellent opportunity for a motivated sales professional looking to play a key role in driving business growth within a dynamic and ambitious organisation.Reporting to senior leadership, you will be responsible for identifying, generating and qualifying new business opportunities, while building strong relationships with prospective clients. You will support the wider sales function in converting leads into long-term partnerships and contribute directly to revenue growth.This role suits someone who is proactive, resilient and commercially driven, with a passion for sales and relationship-building. Key Responsibilities Generate new business leads across both large corporate organisations and SMEs using data, LinkedIn and market research Identify key decision-makers and develop new sales opportunities Build and maintain strong relationships with prospects and clients Manage and update customer information accurately within the CRM system Utilise targeted and cleansed data to drive outreach campaigns Manage automated outreach tools, tailoring messaging and engagement strategies Work closely with senior leadership on sales strategy and pipeline development Collaborate with internal teams to support proposals and bid submissions Leverage LinkedIn and other platforms for networking, brand promotion and lead generation Provide regular updates on activity, pipeline and performance About You Minimum 1 year's experience in B2B sales, telesales or business development Proven ability to generate leads and build a sales pipeline Confident communicator with a professional phone manner Comfortable engaging with stakeholders at all levels Self-motivated, target-driven and able to use initiative Experience selling contract-based services is advantageous Background in security, facilities management or a similar sector is desirable
Job Title: Business Development Executive - Industrial Location: Brighouse, West Yorkshire Salary: £27,000 - £30,000 per annum Job Type: Full Time, Permanent Working Hours: Monday to Friday About Millers Oils: Millers Oils is a leading provider of high-performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry. Role Overview: We're looking for a motivated and commercially minded individual to join our Industrial division, working primarily within Fluid Management. This is an excellent opportunity for someone at the early stages of their career to step into a customer facing sales role as well as an opportunity to gain some hands on experience working alongside our Fluid Management Technicians. Full training will be provided and there is clear progression into more specialised positions. You'll be working with a range of industrial customers, helping them improve performance, efficiency and reliability through tailored fluid management and lubrication solutions. You'll gain exposure not only to technical operations, but also to customer relationship management and business development activities. Whilst prior industry experience would be advantageous, it is not essential - we are looking for the right attitude, curiosity and willingness to learn. Key Responsibilities: Business Awareness & Development: Drive profitable, sustainable growth in the Fluid Management and the Industrial division as a whole - Strive to achieve sales targets Maintain, increase and protect existing business accounts Research and develop potential new business opportunities Learn how onsite service supports customer retention Understand and identify opportunities to upsell/cross sell out products and services Update CRM systems to ensure potential business is tracked effectively Onsite & Technical Support: Assist with onsite fluid management services such as oil handling, topping up, sampling, and housekeeping Support senior technicians during routine service visits and maintenance work Prepare equipment, materials, and documentation for site activities Carry out basic inspections and checks under supervision Maintain clean, safe, and organised working areas at customer sites Customer Support: Act as a professional and approachable representative of the company Build positive working relationships with customer personnel Communicate clearly with customers and escalate issues when required Support the Fluid Management Co-ordinator when needed Health, Safety & Compliance: Follow all company and customer health, safety, and environmental procedures Work safely at all times and report hazards, near misses, or incidents promptly About You: Essential: A strong willingness to learn and develop in a technical, customer-facing role Good communication skills and a positive, professional attitude Comfortable working onsite in industrial environments A team player who is reliable, organised, and hands-on Full UK driving licence Desirable: Previous experience in a sales or technical sales role within industrial, manufacturing, engineering environments Customer-facing experience Basic mechanical or technical awareness What We Offer: A clear development and progression pathway Competitive Salary Bonus Structure A supportive team environment within a reputable brand known for high-quality products and services Ready to make an impact? Millers Oils is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please click the APPLY button to submit your CV and Cover Letter. Candidates With the Relevant Experience or Job Titles Of; Industrial Maintenance Technician, Manufacturing Technician, Technical Engineer, Industrial Support Engineer, Manufacturing Support Technician, Maintenance Support Technician, Fluid Management Technician, Industrial Sales Engineer, Fluid Management Engineer may also be considered for this role.
May 02, 2026
Full time
Job Title: Business Development Executive - Industrial Location: Brighouse, West Yorkshire Salary: £27,000 - £30,000 per annum Job Type: Full Time, Permanent Working Hours: Monday to Friday About Millers Oils: Millers Oils is a leading provider of high-performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry. Role Overview: We're looking for a motivated and commercially minded individual to join our Industrial division, working primarily within Fluid Management. This is an excellent opportunity for someone at the early stages of their career to step into a customer facing sales role as well as an opportunity to gain some hands on experience working alongside our Fluid Management Technicians. Full training will be provided and there is clear progression into more specialised positions. You'll be working with a range of industrial customers, helping them improve performance, efficiency and reliability through tailored fluid management and lubrication solutions. You'll gain exposure not only to technical operations, but also to customer relationship management and business development activities. Whilst prior industry experience would be advantageous, it is not essential - we are looking for the right attitude, curiosity and willingness to learn. Key Responsibilities: Business Awareness & Development: Drive profitable, sustainable growth in the Fluid Management and the Industrial division as a whole - Strive to achieve sales targets Maintain, increase and protect existing business accounts Research and develop potential new business opportunities Learn how onsite service supports customer retention Understand and identify opportunities to upsell/cross sell out products and services Update CRM systems to ensure potential business is tracked effectively Onsite & Technical Support: Assist with onsite fluid management services such as oil handling, topping up, sampling, and housekeeping Support senior technicians during routine service visits and maintenance work Prepare equipment, materials, and documentation for site activities Carry out basic inspections and checks under supervision Maintain clean, safe, and organised working areas at customer sites Customer Support: Act as a professional and approachable representative of the company Build positive working relationships with customer personnel Communicate clearly with customers and escalate issues when required Support the Fluid Management Co-ordinator when needed Health, Safety & Compliance: Follow all company and customer health, safety, and environmental procedures Work safely at all times and report hazards, near misses, or incidents promptly About You: Essential: A strong willingness to learn and develop in a technical, customer-facing role Good communication skills and a positive, professional attitude Comfortable working onsite in industrial environments A team player who is reliable, organised, and hands-on Full UK driving licence Desirable: Previous experience in a sales or technical sales role within industrial, manufacturing, engineering environments Customer-facing experience Basic mechanical or technical awareness What We Offer: A clear development and progression pathway Competitive Salary Bonus Structure A supportive team environment within a reputable brand known for high-quality products and services Ready to make an impact? Millers Oils is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please click the APPLY button to submit your CV and Cover Letter. Candidates With the Relevant Experience or Job Titles Of; Industrial Maintenance Technician, Manufacturing Technician, Technical Engineer, Industrial Support Engineer, Manufacturing Support Technician, Maintenance Support Technician, Fluid Management Technician, Industrial Sales Engineer, Fluid Management Engineer may also be considered for this role.
We are looking for a Compliance Executive to join our Compliance team within our fast-paced Recruitment organisation Joining a very successful team, you would be responsible and dedicated to compliance for a variety of clients supporting the day-to-day operation; whilst being supported and encouraged to develop personally and professionally in your own career Hours: 09.00 - 17.30 Monday to Friday, office based role Holidays: 25 days + birthday day off Culture: work hard, play hard, learn every day and make sure you have lots of fun along the way! Responsibilities of a Compliance Executive will include, but are not limited to: Facilitating the end-to-end progression of candidates through our Recruitment flow Working with external clients to clear compliance pack to regulated standards Work towards Civil Aviation Authority (CAA) regulations and being aware of any changes Working with successful candidates to complete their applications and troubleshooting any issues that arise for these candidates Processing documents, references and requested DBS applications Utilising the Recruitment inbox to respond to related queries from candidates Maintaining our CRM, keeping all application notes and files up to date and ensuring the integrity and accuracy of our database Provide ongoing training for internal staff with compliance changes Be organised and have good attention to detail Support with resourcing as and when required Essential: Exceptional communication skills, both written and verbal Can do attitude, willingness to go above and beyond MS Office skills (including outlook) Driven and ambitious outlook Desirable: Previous exposure to a busy environment Previous experience in a customer/people facing role Experience in a telephone-based role, managing and developing relationships Right Now Group is growing fast and offers bespoke recruitment and vetting services to our Clients nationwide. Based in the heart of Heathrow, we specialise in placing temporary, contract, permanent and outsourced recruitment solutions. If you are looking to build a career in recruitment, apply online now!
May 02, 2026
Full time
We are looking for a Compliance Executive to join our Compliance team within our fast-paced Recruitment organisation Joining a very successful team, you would be responsible and dedicated to compliance for a variety of clients supporting the day-to-day operation; whilst being supported and encouraged to develop personally and professionally in your own career Hours: 09.00 - 17.30 Monday to Friday, office based role Holidays: 25 days + birthday day off Culture: work hard, play hard, learn every day and make sure you have lots of fun along the way! Responsibilities of a Compliance Executive will include, but are not limited to: Facilitating the end-to-end progression of candidates through our Recruitment flow Working with external clients to clear compliance pack to regulated standards Work towards Civil Aviation Authority (CAA) regulations and being aware of any changes Working with successful candidates to complete their applications and troubleshooting any issues that arise for these candidates Processing documents, references and requested DBS applications Utilising the Recruitment inbox to respond to related queries from candidates Maintaining our CRM, keeping all application notes and files up to date and ensuring the integrity and accuracy of our database Provide ongoing training for internal staff with compliance changes Be organised and have good attention to detail Support with resourcing as and when required Essential: Exceptional communication skills, both written and verbal Can do attitude, willingness to go above and beyond MS Office skills (including outlook) Driven and ambitious outlook Desirable: Previous exposure to a busy environment Previous experience in a customer/people facing role Experience in a telephone-based role, managing and developing relationships Right Now Group is growing fast and offers bespoke recruitment and vetting services to our Clients nationwide. Based in the heart of Heathrow, we specialise in placing temporary, contract, permanent and outsourced recruitment solutions. If you are looking to build a career in recruitment, apply online now!
Artis HR are supporting an organisation to recruit an HR Advisor into their established People function on a 12-month fixed-term contract. This is a full-time, generalist role offering the opportunity to work closely with senior HR colleagues to deliver a high-quality, professional and responsive HR service across the business. You'll play a key role in supporting the delivery of the wider People strategy, contributing to initiatives across talent development, engagement, wellbeing and organisational change. The role Working as part of a collaborative HR team, you will provide advice and guidance to managers across a wide range of HR matters, while also supporting on projects and wider people initiatives. This is a varied role with a strong focus on employee relations, alongside exposure to data, policy development and organisational change. Key responsibilities -Provide advice, guidance and coaching to managers on employee relations matters including disciplinary, grievance, absence and performance -Support HR Business Partners with organisational change initiatives, restructures and project delivery -Assist in the development and implementation of HR policies in line with employment law and best practice -Contribute to people initiatives across talent development, engagement and wellbeing -Support with HR reporting, data analysis and insight to inform decision making -Work collaboratively across the wider People function to deliver a consistent and high-quality HR service -Assist with job evaluation and workforce planning activities -Support HR helpdesk queries and contribute to wider team activities About you -Previous experience within an HR Advisor or generalist HR role -Strong experience managing a range of employee relations casework -Good understanding of UK employment law -Confident providing pragmatic, commercial HR advice -Strong relationship-building and communication skills Able to work independently and as part of a wider team in a fast-paced environment High attention to detail with a proactive and adaptable approach CIPD qualified or working towards (desirable) Why apply? -Opportunity to join a collaborative and supportive HR team -Broad, generalist role with exposure to both operational and project work -Involvement in key people initiatives and organisational change -Hybrid working model with flexibility Interested? If you're looking for a role where you can grow, take ownership and make a real impact, I'd love to have a chat. Please note, you must have the right to work in the UK and be within a commutable distance of Cheltenham for this role. We aim to respond to every application, however due to high volumes this isn't always possible. We may be in touch via phone or email to ask a few additional questions or to arrange an initial screening call. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
May 02, 2026
Contractor
Artis HR are supporting an organisation to recruit an HR Advisor into their established People function on a 12-month fixed-term contract. This is a full-time, generalist role offering the opportunity to work closely with senior HR colleagues to deliver a high-quality, professional and responsive HR service across the business. You'll play a key role in supporting the delivery of the wider People strategy, contributing to initiatives across talent development, engagement, wellbeing and organisational change. The role Working as part of a collaborative HR team, you will provide advice and guidance to managers across a wide range of HR matters, while also supporting on projects and wider people initiatives. This is a varied role with a strong focus on employee relations, alongside exposure to data, policy development and organisational change. Key responsibilities -Provide advice, guidance and coaching to managers on employee relations matters including disciplinary, grievance, absence and performance -Support HR Business Partners with organisational change initiatives, restructures and project delivery -Assist in the development and implementation of HR policies in line with employment law and best practice -Contribute to people initiatives across talent development, engagement and wellbeing -Support with HR reporting, data analysis and insight to inform decision making -Work collaboratively across the wider People function to deliver a consistent and high-quality HR service -Assist with job evaluation and workforce planning activities -Support HR helpdesk queries and contribute to wider team activities About you -Previous experience within an HR Advisor or generalist HR role -Strong experience managing a range of employee relations casework -Good understanding of UK employment law -Confident providing pragmatic, commercial HR advice -Strong relationship-building and communication skills Able to work independently and as part of a wider team in a fast-paced environment High attention to detail with a proactive and adaptable approach CIPD qualified or working towards (desirable) Why apply? -Opportunity to join a collaborative and supportive HR team -Broad, generalist role with exposure to both operational and project work -Involvement in key people initiatives and organisational change -Hybrid working model with flexibility Interested? If you're looking for a role where you can grow, take ownership and make a real impact, I'd love to have a chat. Please note, you must have the right to work in the UK and be within a commutable distance of Cheltenham for this role. We aim to respond to every application, however due to high volumes this isn't always possible. We may be in touch via phone or email to ask a few additional questions or to arrange an initial screening call. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team. Are you motivated to help our clients understand what s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day. What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us. Engage, delight and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way. Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so. Ensure data integrity by updating records in our CRM system. Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success. Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for Bachelor's degree AND/OR 1-3 years work experience in a client support/service role. Goal orientated with a positive attitude towards KPIs and targets. Intellectual curiosity for business, people and culture, and a passion for problem-solving. Looks to learn from others and works well independently and within a team. Excellent oral and written communication skills. Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills. Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 02, 2026
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team. Are you motivated to help our clients understand what s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day. What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us. Engage, delight and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way. Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so. Ensure data integrity by updating records in our CRM system. Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success. Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for Bachelor's degree AND/OR 1-3 years work experience in a client support/service role. Goal orientated with a positive attitude towards KPIs and targets. Intellectual curiosity for business, people and culture, and a passion for problem-solving. Looks to learn from others and works well independently and within a team. Excellent oral and written communication skills. Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills. Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
