Senior Billing Coordinator 32,000 - 36,000 Leeds City Centre Hybrid Working 9 Month FTC My client are a leading international firm based in Leeds City Centre who are looking for a Senior Billing Coordinator to join their team. This role would suit someone who is familiar dealing with more complex Billing queries and escalations. The role is initially a 9 Month FTC with the possibility of becoming permanent. As a Senior Billing Coordinator your duties will include: Support the Billing Coordinators with escalations or complex bills Calculation of proposed billing amounts Draft and facilitate approval of invoices Manage all complex bill reconciliations and calculations Primary point of contact for all billing-related enquiries Deputise for the Team Leader in their absence As a Senior Billing Coordinator you will have the following skill: Previous Billing experience is essential Previous experience coordinating or managing a team would be ideal Excellent communication skills Ability to work towards deadlines Strong attention to detail Knowledge of financial systems and software used for billing Senior Billing Coordinator 32,000 - 36,000 Leeds City Centre 9 Month FTC Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website.
Apr 29, 2026
Contractor
Senior Billing Coordinator 32,000 - 36,000 Leeds City Centre Hybrid Working 9 Month FTC My client are a leading international firm based in Leeds City Centre who are looking for a Senior Billing Coordinator to join their team. This role would suit someone who is familiar dealing with more complex Billing queries and escalations. The role is initially a 9 Month FTC with the possibility of becoming permanent. As a Senior Billing Coordinator your duties will include: Support the Billing Coordinators with escalations or complex bills Calculation of proposed billing amounts Draft and facilitate approval of invoices Manage all complex bill reconciliations and calculations Primary point of contact for all billing-related enquiries Deputise for the Team Leader in their absence As a Senior Billing Coordinator you will have the following skill: Previous Billing experience is essential Previous experience coordinating or managing a team would be ideal Excellent communication skills Ability to work towards deadlines Strong attention to detail Knowledge of financial systems and software used for billing Senior Billing Coordinator 32,000 - 36,000 Leeds City Centre 9 Month FTC Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website.
Senior Billing Coordinator 32,000 - 36,000 Sheffield City Centre Hybrid Working 9 Month FTC My client are a leading international firm based in Sheffield City Centre who are looking for a Senior Billing Coordinator to join their team. This role would suit someone who is familiar dealing with more complex Billing queries and escalations. The role is initially a 9 Month FTC with the possibility of becoming permanent. As a Senior Billing Coordinator your duties will include: Support the Billing Coordinators with escalations or complex bills Calculation of proposed billing amounts Draft and facilitate approval of invoices Manage all complex bill reconciliations and calculations Primary point of contact for all billing-related enquiries Deputise for the Team Leader in their absence As a Senior Billing Coordinator you will have the following skill: Previous Billing experience is essential Previous experience coordinating or managing a team would be ideal Excellent communication skills Ability to work towards deadlines Strong attention to detail Knowledge of financial systems and software used for billing Senior Billing Coordinator 32,000 - 36,000 Sheffield City Centre 9 Month FTC Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website.
Apr 29, 2026
Contractor
Senior Billing Coordinator 32,000 - 36,000 Sheffield City Centre Hybrid Working 9 Month FTC My client are a leading international firm based in Sheffield City Centre who are looking for a Senior Billing Coordinator to join their team. This role would suit someone who is familiar dealing with more complex Billing queries and escalations. The role is initially a 9 Month FTC with the possibility of becoming permanent. As a Senior Billing Coordinator your duties will include: Support the Billing Coordinators with escalations or complex bills Calculation of proposed billing amounts Draft and facilitate approval of invoices Manage all complex bill reconciliations and calculations Primary point of contact for all billing-related enquiries Deputise for the Team Leader in their absence As a Senior Billing Coordinator you will have the following skill: Previous Billing experience is essential Previous experience coordinating or managing a team would be ideal Excellent communication skills Ability to work towards deadlines Strong attention to detail Knowledge of financial systems and software used for billing Senior Billing Coordinator 32,000 - 36,000 Sheffield City Centre 9 Month FTC Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website.
Senior Billing Coordinator 32,000 - 36,000 Manchester City Centre Hybrid Working 9 Month FTC My client are a leading international firm based in Manchester City Centre who are looking for a Senior Billing Coordinator to join their team. This role would suit someone who is familiar dealing with more complex Billing queries and escalations. The role is initially a 9 Month FTC with the possibility of becoming permanent. As a Senior Billing Coordinator your duties will include: Support the Billing Coordinators with escalations or complex bills Calculation of proposed billing amounts Draft and facilitate approval of invoices Manage all complex bill reconciliations and calculations Primary point of contact for all billing-related enquiries Deputise for the Team Leader in their absence As a Senior Billing Coordinator you will have the following skill: Previous Billing experience is essential Previous experience coordinating or managing a team would be ideal Excellent communication skills Ability to work towards deadlines Strong attention to detail Knowledge of financial systems and software used for billing Senior Billing Coordinator 32,000 - 36,000 Manchester City Centre 9 Month FTC Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website.
Apr 29, 2026
Contractor
Senior Billing Coordinator 32,000 - 36,000 Manchester City Centre Hybrid Working 9 Month FTC My client are a leading international firm based in Manchester City Centre who are looking for a Senior Billing Coordinator to join their team. This role would suit someone who is familiar dealing with more complex Billing queries and escalations. The role is initially a 9 Month FTC with the possibility of becoming permanent. As a Senior Billing Coordinator your duties will include: Support the Billing Coordinators with escalations or complex bills Calculation of proposed billing amounts Draft and facilitate approval of invoices Manage all complex bill reconciliations and calculations Primary point of contact for all billing-related enquiries Deputise for the Team Leader in their absence As a Senior Billing Coordinator you will have the following skill: Previous Billing experience is essential Previous experience coordinating or managing a team would be ideal Excellent communication skills Ability to work towards deadlines Strong attention to detail Knowledge of financial systems and software used for billing Senior Billing Coordinator 32,000 - 36,000 Manchester City Centre 9 Month FTC Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website.
The role of Billing Coordinator in the thriving US legal sector involves managing billing processes and ensuring accuracy in financial transactions. This position requires a strong understanding of accounting principles and excellent organisational skills to support the smooth operation of the accounting & finance department. Client Details A well-established global legal practice recognised for advising on complex regulatory, contentious, and corporate matters. It supports a broad mix of clients, including large organisations and public sector bodies, and is known for its collaborative working style, high professional standards, and involvement in multi-jurisdictional work. Description The key responsibilities of this Billing Coordinator role will be: Ensure client invoices are prepared in compliance with firm policy, agreed pricing arrangements, as well as client billing guidelines and applicable regulations. Identifies billing issues and resolves or escalates as appropriate. Prepares standard and ad hoc reports utilizing Excel, Elite 3e, and other reporting tools. Prepares and distributes London WIP reports and outstanding accounts receivable reports for bimonthly review meetings with partners and senior finance. Tracks and resolves billing and collection related inquiries from lawyers and clients in a timely and professional manner. Partners with billing attorneys to support accounts receivable collections, including proactive client outreach. Executes and manages the full billing cycle, including narrative edits, transfers, adjustments, write-offs, revisions, and final invoice dispatch, ensuring accuracy and timeliness of client invoices. Documents billing process and updates documentation for procedures related to special client billing arrangements. Assists the Ebilling Coordinator with the initial set-up and subsequent maintenance for assigned ebilling clients. Submits electronic invoices (ebills), monitors progress and communicates status to assigned billing lawyers. Ensure all billing complies with VAT rules, Solicitors' Accounts Rules and AML requirements Collaborate closely with senior stakeholders, lawyers, and personal assistants to uphold efficient financial procedures and maintain high standards of financial hygiene Assists professional staff and attorneys with the firm's billing procedures using 3E accounting software. Performs ad hoc analysis and research as requested. Assists with correcting breaches as well as finding long term solutions. Collaborates promptly with the wider finance team on reconciliation queries Participates in special projects and provides coverage for teammates as required. Consistently delivers a high level of customer service. Profile The successful Billing Coordinator should have: A solid understanding of accounting and billing processes. Proficiency in relevant accounting software and tools. Strong attention to detail and organisational skills. The ability to work independently and meet deadlines effectively. Excellent communication skills for liaising with clients and internal teams. A proactive approach to problem-solving and process improvement. Job Offer The successful Billing Coordinator will receive: Competitive salary range of 45,000 to 55,000 per annum. Opportunities to work in a professional and supportive environment. Hybrid working and flexible hours pattern Potential for career development within the accounting & finance department.
Apr 27, 2026
Contractor
The role of Billing Coordinator in the thriving US legal sector involves managing billing processes and ensuring accuracy in financial transactions. This position requires a strong understanding of accounting principles and excellent organisational skills to support the smooth operation of the accounting & finance department. Client Details A well-established global legal practice recognised for advising on complex regulatory, contentious, and corporate matters. It supports a broad mix of clients, including large organisations and public sector bodies, and is known for its collaborative working style, high professional standards, and involvement in multi-jurisdictional work. Description The key responsibilities of this Billing Coordinator role will be: Ensure client invoices are prepared in compliance with firm policy, agreed pricing arrangements, as well as client billing guidelines and applicable regulations. Identifies billing issues and resolves or escalates as appropriate. Prepares standard and ad hoc reports utilizing Excel, Elite 3e, and other reporting tools. Prepares and distributes London WIP reports and outstanding accounts receivable reports for bimonthly review meetings with partners and senior finance. Tracks and resolves billing and collection related inquiries from lawyers and clients in a timely and professional manner. Partners with billing attorneys to support accounts receivable collections, including proactive client outreach. Executes and manages the full billing cycle, including narrative edits, transfers, adjustments, write-offs, revisions, and final invoice dispatch, ensuring accuracy and timeliness of client invoices. Documents billing process and updates documentation for procedures related to special client billing arrangements. Assists the Ebilling Coordinator with the initial set-up and subsequent maintenance for assigned ebilling clients. Submits electronic invoices (ebills), monitors progress and communicates status to assigned billing lawyers. Ensure all billing complies with VAT rules, Solicitors' Accounts Rules and AML requirements Collaborate closely with senior stakeholders, lawyers, and personal assistants to uphold efficient financial procedures and maintain high standards of financial hygiene Assists professional staff and attorneys with the firm's billing procedures using 3E accounting software. Performs ad hoc analysis and research as requested. Assists with correcting breaches as well as finding long term solutions. Collaborates promptly with the wider finance team on reconciliation queries Participates in special projects and provides coverage for teammates as required. Consistently delivers a high level of customer service. Profile The successful Billing Coordinator should have: A solid understanding of accounting and billing processes. Proficiency in relevant accounting software and tools. Strong attention to detail and organisational skills. The ability to work independently and meet deadlines effectively. Excellent communication skills for liaising with clients and internal teams. A proactive approach to problem-solving and process improvement. Job Offer The successful Billing Coordinator will receive: Competitive salary range of 45,000 to 55,000 per annum. Opportunities to work in a professional and supportive environment. Hybrid working and flexible hours pattern Potential for career development within the accounting & finance department.
Job Title - Senior Billing Officer and Coordinator Contract - Permanent Hours - Part time 0.6 FTE (21 hours per week) or 0.8 FTE (28 hours per week) with some flexibility around working hours Salary Range - £30,000 to 40,000 FTE pro rata (£18,800 to £24,000 for 0.6FTE and £24,000 to £32,000 for 0.8FTE) Location - London office - Coram Campus, 41 Brunswick Square, London WC1N 1AZ About Coram Coram is the UK s oldest children s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. One of the nine members of the Coram group, Coram Children s Legal Centre (CCLC) is the UK s specialist centre for children s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy. About the role This role will coordinate, oversee and supervise the Legal Practice Unit s legal aid billing operations. Through systematic and efficient management, the post-holder will play an important role in CCLC s financial and operational sustainability. Working with the Managing Director of Legal Practice, the Heads of Department and Coram s central finance team, the key objective of the role is to help maximise the unit s legal aid billing in controlled work, certificated work and inter partes costs. It will also oversee private fees billing. The post-holder will oversee the smooth running of legal aid billing. In this role, the post-holder will work very closely with legal, operations and administrative staff. The role will act as a key point of contact for a range of internal and external stakeholders including Coram s central finance team who will support the role with grant fund management and overall accounting functions for CCLC. The post-holder will support the Managing Director of Legal Practice and Children s Rights and department heads in the successful maintenance of our relationship with the Legal Aid Agency. The role would suit a legal aid billing professional with significant direct hands on experience of a range of types of civil legal aid billing (including controlled and certificated work) and an understanding of the challenges of legal aid. The ideal candidate will have experience of supervising the work of others but support and training will be provided. We are looking for someone who is interested in developing into management, is a proactive problem solver, is highly organised and able to maintain oversight over different workstreams ensuring progress. In addition to legal aid experience, they will need an aptitude for processing large amounts of data, developing and managing spreadsheets and improving organisational systems. They will be well supported through training, an enthusiastic and competent junior billing team, the central finance team and an outsourced legal cashiering company, as well as a friendly and collaborative management team including the Managing Director and the Heads of practice areas. This is a largely office-based role in order to fully provide support to the billing team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period and there will be flexibility over how the working hours days will be spread across the week (within working hours). The team are mostly based in the London office and with one billing team member in Colchester so the postholder may require some occasional travel. For further information on CCLC please visit our website. To apply for this role, please click on the 'apply now' button below to complete the application. Closing date: Monday 4th May 2026 at 5pm Test and Interview date: Week commencing Monday 11th May 2026 Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram. If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application. We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service. Registered Charity No. 312278.
Apr 26, 2026
Full time
Job Title - Senior Billing Officer and Coordinator Contract - Permanent Hours - Part time 0.6 FTE (21 hours per week) or 0.8 FTE (28 hours per week) with some flexibility around working hours Salary Range - £30,000 to 40,000 FTE pro rata (£18,800 to £24,000 for 0.6FTE and £24,000 to £32,000 for 0.8FTE) Location - London office - Coram Campus, 41 Brunswick Square, London WC1N 1AZ About Coram Coram is the UK s oldest children s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. One of the nine members of the Coram group, Coram Children s Legal Centre (CCLC) is the UK s specialist centre for children s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy. About the role This role will coordinate, oversee and supervise the Legal Practice Unit s legal aid billing operations. Through systematic and efficient management, the post-holder will play an important role in CCLC s financial and operational sustainability. Working with the Managing Director of Legal Practice, the Heads of Department and Coram s central finance team, the key objective of the role is to help maximise the unit s legal aid billing in controlled work, certificated work and inter partes costs. It will also oversee private fees billing. The post-holder will oversee the smooth running of legal aid billing. In this role, the post-holder will work very closely with legal, operations and administrative staff. The role will act as a key point of contact for a range of internal and external stakeholders including Coram s central finance team who will support the role with grant fund management and overall accounting functions for CCLC. The post-holder will support the Managing Director of Legal Practice and Children s Rights and department heads in the successful maintenance of our relationship with the Legal Aid Agency. The role would suit a legal aid billing professional with significant direct hands on experience of a range of types of civil legal aid billing (including controlled and certificated work) and an understanding of the challenges of legal aid. The ideal candidate will have experience of supervising the work of others but support and training will be provided. We are looking for someone who is interested in developing into management, is a proactive problem solver, is highly organised and able to maintain oversight over different workstreams ensuring progress. In addition to legal aid experience, they will need an aptitude for processing large amounts of data, developing and managing spreadsheets and improving organisational systems. They will be well supported through training, an enthusiastic and competent junior billing team, the central finance team and an outsourced legal cashiering company, as well as a friendly and collaborative management team including the Managing Director and the Heads of practice areas. This is a largely office-based role in order to fully provide support to the billing team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period and there will be flexibility over how the working hours days will be spread across the week (within working hours). The team are mostly based in the London office and with one billing team member in Colchester so the postholder may require some occasional travel. For further information on CCLC please visit our website. To apply for this role, please click on the 'apply now' button below to complete the application. Closing date: Monday 4th May 2026 at 5pm Test and Interview date: Week commencing Monday 11th May 2026 Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram. If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application. We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service. Registered Charity No. 312278.
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
Apr 24, 2026
Full time
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
Job Title: Lead Operations Project Manager (Permanent)Location: Altrincham (Office-Based) Salary: up to £45,000 + BenefitsWorking Hours: 9:00am - 5:30pm Exciting Opportunity to Lead Nationwide Tech Deployment Projects We're working in partnership with a highly respected technology solutions provider that specialises in delivering digital transformation projects. With a strong track record of innovation and a growing client base of household-name brands, they're now looking to appoint a Lead Operations Project Manager to take ownership of key deployment programmes and lead a high-performing delivery team. About the Role This is a hands-on leadership role combining project delivery with team management. You'll be responsible for coordinating the rollout of technology hardware across client sites nationally, ensuring that every deployment is delivered smoothly, on time, and to the highest standards. Acting as the central point of contact for clients and internal stakeholders, you'll oversee a team of engineers and coordinators, manage day-to-day deployment activity, and contribute to continuous improvement across operations. Key Responsibilities Lead multiple deployment projects across retail client sites Manage a team of engineers and project support staff, providing regular coaching and reviews Own key client relationships and act as a point of escalation for any issues Ensure installation projects are delivered to agreed timelines, budgets and quality standards Analyse KPIs, generate accurate reports and forecast installation resources Collaborate with senior operations and projects leadership to improve tools and processes Provide regular updates to finance and ensure billing processes are aligned Support the successful handover of projects from pilot to rollout phase What We're Looking For Strong background in project management, ideally within retail, hospitality or IT deployment Experienced in managing and developing small teams Excellent communication and stakeholder management skills Comfortable working with multiple projects under pressure Confident handling escalations and maintaining client trust Prince2, PMP preferred but not essential Familiarity with POS/EPOS systems or IT hardware Desirable (But Not Essential) Previous experience delivering physical hardware projects across multiple sites A strong understanding of project resource planning and stock forecasting Exposure to working alongside finance and operations teams Why Apply? Lead high-impact, high-visibility projects across major UK brands Join a growing organisation with ambitious plans and a collaborative team culture
Oct 08, 2025
Full time
Job Title: Lead Operations Project Manager (Permanent)Location: Altrincham (Office-Based) Salary: up to £45,000 + BenefitsWorking Hours: 9:00am - 5:30pm Exciting Opportunity to Lead Nationwide Tech Deployment Projects We're working in partnership with a highly respected technology solutions provider that specialises in delivering digital transformation projects. With a strong track record of innovation and a growing client base of household-name brands, they're now looking to appoint a Lead Operations Project Manager to take ownership of key deployment programmes and lead a high-performing delivery team. About the Role This is a hands-on leadership role combining project delivery with team management. You'll be responsible for coordinating the rollout of technology hardware across client sites nationally, ensuring that every deployment is delivered smoothly, on time, and to the highest standards. Acting as the central point of contact for clients and internal stakeholders, you'll oversee a team of engineers and coordinators, manage day-to-day deployment activity, and contribute to continuous improvement across operations. Key Responsibilities Lead multiple deployment projects across retail client sites Manage a team of engineers and project support staff, providing regular coaching and reviews Own key client relationships and act as a point of escalation for any issues Ensure installation projects are delivered to agreed timelines, budgets and quality standards Analyse KPIs, generate accurate reports and forecast installation resources Collaborate with senior operations and projects leadership to improve tools and processes Provide regular updates to finance and ensure billing processes are aligned Support the successful handover of projects from pilot to rollout phase What We're Looking For Strong background in project management, ideally within retail, hospitality or IT deployment Experienced in managing and developing small teams Excellent communication and stakeholder management skills Comfortable working with multiple projects under pressure Confident handling escalations and maintaining client trust Prince2, PMP preferred but not essential Familiarity with POS/EPOS systems or IT hardware Desirable (But Not Essential) Previous experience delivering physical hardware projects across multiple sites A strong understanding of project resource planning and stock forecasting Exposure to working alongside finance and operations teams Why Apply? Lead high-impact, high-visibility projects across major UK brands Join a growing organisation with ambitious plans and a collaborative team culture
Operations and Recruitment Coordinator About HAT For over five decades, HAT has been a trusted partner providing training, recruitment, compliance services, and technical support as well as an audit methodology to more than 250 accountancy firms across the UK. Our clients range from members of the Accountancy Age Top 50 to sole practitioners. HAT's areas of expertise include audit and assurance, financial reporting and practice procedures. We pride ourselves on providing our clients with a truly personal service and delivering practical advice on current technical developments and issues. The Role The Operations and Recruitment Coordinator role is varied, engaging and essential to our operations. You will provide comprehensive administrative support to our small team and serve as the first point of contact for many of our prestigious clients via phone and email. Working closely with senior colleagues who have valuable skills and experience to pass on, you'll gain essential administrative skills while supporting our operations. This position is key to the smooth operation of the company and maintaining our high standards of client service, giving you real responsibility and a meaningful impact from your first week. Perfect Graduate Opportunity This is an administrative role for a recent graduate looking to start their career. We're seeking a bright, ambitious individual with a minimum of a 2:2 degree and strong A-level results who is ready to develop and grow. We're looking for a natural organiser who thrives on creating efficient systems and enjoys working with detail. someone who is meticulous, reliable, and takes pride in accuracy. You should be adaptable and resourceful, with excellent communication skills and a professional, helpful attitude toward colleagues and clients. The ideal candidate will be technologically proficient, quick to pick up new processes, dedicated to the role, and genuinely keen to absorb knowledge from experienced team members. Personal Specification Essential Requirements •Excellent interpersonal, spoken and written communication skills with confidence in dealing with senior staff, both internally and at client organisations •Effective organisational skills with the ability to plan, multitask and prioritise a fluctuating workload •Advanced skills in Microsoft Outlook and other Office products with confidence in managing and organising data Key Behavioral Requirements • Professional demeanour at all times with a natural ability to build relationships • Positive and enthusiastic attitude that energises the team • Organised with a keen eye for detail • Proactive approach with strong problem-solving skills and flexibility • Ability to work independently with minimal supervision but happy to reach out for help when needed • Comfortable working with a diverse range of clients, suppliers and team members across all levels of seniority Key Responsibilities Client Communication & Relationship Building • Handle general telephone queries via Microsoft Teams app and email correspondence • Resolve client queries where possible or direct to appropriate team members • Monitor and respond to chat facility on company website • Build lasting relationships with professionals at top-tier accountancy firms General Administration & Business Operations • Organise courier services and maintain delivery logs • Complete new client registration and lost client forms • Maintain and update CRM system • Upload e-newsletters and technical memos to the company website • Distribute online manuals to clients via ShareFile • Log file reviews including booking tracking, receipt confirmation and statistics compilation Training Coordination & Event Leadership • Process HAT course bookings from clients • Reserve meeting and training rooms for courses • Liaise with internal and external venues to confirm attendance numbers • Prepare signing-in sheets and assessment materials • Send course confirmations and joining instructions to delegates • Prepare and distribute attendance certificates • Arrange printing of course materials • Manage course nominations process • Coordinate trainable head declarations Recruitment Support & University Partnerships • Update online job advertisements with university partners • Set up candidates on our recruitment system • Invite candidates to online assessments and monitor progress • Conduct reference checks for new starters and forward to clients • Send invitations for Student Committee and Student Liaison Committee meetings Financial Administration • Enter invoice data into Excel spreadsheets • Provide copy invoices upon client request • Reconcile courier deliveries with associated billing Event Management • Organise annual client social events, including quiz and bowling competitions • Plan and coordinate Christmas and summer party events Meeting Support & Administration • Take comprehensive minutes during team meetings • Coordinate staff birthday celebrations, including cards and gifts Specialist Administrative Tasks • Manage quarterly and annual reporting dates • Co-ordinate Quality Assurance questionnaires and related reviews for top 20 key accounting network Ad-hoc Larger Projects (Growth Opportunities) • Organise and maintain file management on shared drives • Cleanse and update ShareFile client data • Cleanse and maintain MailChimp database • Cleanse manual data entries on Fibre system • Conduct SmartSearch AML checks on all existing clients • Support other strategic projects as required What We Offer You Competitive Package & Benefits • Salary: £28,000 per annum with growth potential • Hours: Full-time position, 9:00 AM - 5:00 PM, Monday to Friday • Location: Fully remote/home-based position with occasional travel into our London office when required • Pension: Employer contribution: 5% (employee contribution: 3%) • Holiday: 25 days annual leave (three days required to be taken between Christmas andNew Year) • Equipment: Work phone and computer provided • Environment: Flexible, supportive working environment
Oct 01, 2025
Full time
Operations and Recruitment Coordinator About HAT For over five decades, HAT has been a trusted partner providing training, recruitment, compliance services, and technical support as well as an audit methodology to more than 250 accountancy firms across the UK. Our clients range from members of the Accountancy Age Top 50 to sole practitioners. HAT's areas of expertise include audit and assurance, financial reporting and practice procedures. We pride ourselves on providing our clients with a truly personal service and delivering practical advice on current technical developments and issues. The Role The Operations and Recruitment Coordinator role is varied, engaging and essential to our operations. You will provide comprehensive administrative support to our small team and serve as the first point of contact for many of our prestigious clients via phone and email. Working closely with senior colleagues who have valuable skills and experience to pass on, you'll gain essential administrative skills while supporting our operations. This position is key to the smooth operation of the company and maintaining our high standards of client service, giving you real responsibility and a meaningful impact from your first week. Perfect Graduate Opportunity This is an administrative role for a recent graduate looking to start their career. We're seeking a bright, ambitious individual with a minimum of a 2:2 degree and strong A-level results who is ready to develop and grow. We're looking for a natural organiser who thrives on creating efficient systems and enjoys working with detail. someone who is meticulous, reliable, and takes pride in accuracy. You should be adaptable and resourceful, with excellent communication skills and a professional, helpful attitude toward colleagues and clients. The ideal candidate will be technologically proficient, quick to pick up new processes, dedicated to the role, and genuinely keen to absorb knowledge from experienced team members. Personal Specification Essential Requirements •Excellent interpersonal, spoken and written communication skills with confidence in dealing with senior staff, both internally and at client organisations •Effective organisational skills with the ability to plan, multitask and prioritise a fluctuating workload •Advanced skills in Microsoft Outlook and other Office products with confidence in managing and organising data Key Behavioral Requirements • Professional demeanour at all times with a natural ability to build relationships • Positive and enthusiastic attitude that energises the team • Organised with a keen eye for detail • Proactive approach with strong problem-solving skills and flexibility • Ability to work independently with minimal supervision but happy to reach out for help when needed • Comfortable working with a diverse range of clients, suppliers and team members across all levels of seniority Key Responsibilities Client Communication & Relationship Building • Handle general telephone queries via Microsoft Teams app and email correspondence • Resolve client queries where possible or direct to appropriate team members • Monitor and respond to chat facility on company website • Build lasting relationships with professionals at top-tier accountancy firms General Administration & Business Operations • Organise courier services and maintain delivery logs • Complete new client registration and lost client forms • Maintain and update CRM system • Upload e-newsletters and technical memos to the company website • Distribute online manuals to clients via ShareFile • Log file reviews including booking tracking, receipt confirmation and statistics compilation Training Coordination & Event Leadership • Process HAT course bookings from clients • Reserve meeting and training rooms for courses • Liaise with internal and external venues to confirm attendance numbers • Prepare signing-in sheets and assessment materials • Send course confirmations and joining instructions to delegates • Prepare and distribute attendance certificates • Arrange printing of course materials • Manage course nominations process • Coordinate trainable head declarations Recruitment Support & University Partnerships • Update online job advertisements with university partners • Set up candidates on our recruitment system • Invite candidates to online assessments and monitor progress • Conduct reference checks for new starters and forward to clients • Send invitations for Student Committee and Student Liaison Committee meetings Financial Administration • Enter invoice data into Excel spreadsheets • Provide copy invoices upon client request • Reconcile courier deliveries with associated billing Event Management • Organise annual client social events, including quiz and bowling competitions • Plan and coordinate Christmas and summer party events Meeting Support & Administration • Take comprehensive minutes during team meetings • Coordinate staff birthday celebrations, including cards and gifts Specialist Administrative Tasks • Manage quarterly and annual reporting dates • Co-ordinate Quality Assurance questionnaires and related reviews for top 20 key accounting network Ad-hoc Larger Projects (Growth Opportunities) • Organise and maintain file management on shared drives • Cleanse and update ShareFile client data • Cleanse and maintain MailChimp database • Cleanse manual data entries on Fibre system • Conduct SmartSearch AML checks on all existing clients • Support other strategic projects as required What We Offer You Competitive Package & Benefits • Salary: £28,000 per annum with growth potential • Hours: Full-time position, 9:00 AM - 5:00 PM, Monday to Friday • Location: Fully remote/home-based position with occasional travel into our London office when required • Pension: Employer contribution: 5% (employee contribution: 3%) • Holiday: 25 days annual leave (three days required to be taken between Christmas andNew Year) • Equipment: Work phone and computer provided • Environment: Flexible, supportive working environment
Senior e-Biller - Hybrid - £45,000 - £60,000 - Central London Your new company Your new company is a UK based law firm with offices across North America, Europe, the Middle East, Australia and Asia. They operate a hybrid working pattern based on 3 days a week in the office, 2 days working from home, and offer lots of flexibility around your working hours. They recently moved into a brand new suite of offices that feature a subsidised restaurant and café, a rooftop terrace, a balcony on their finance floor where you can work 'al-fresco' and even a bar! Your new role You will be joining the finance team as the Senior e-Billing Coordinator. This role will involve: Liaising with clients to introduce new e-billing platforms to the company. Onboarding the firm to client's e-billing platforms. Monitoring the e-billing mailbox and handling any queries in a timely manner. Liaising with internal Revenue and Billing teams on the matter of reissued invoices. Meeting with fee-earners to discuss ongoing matters and how they relate to e-billing issues. What you'll need to succeed To succeed in your application, you will need to have at least 5 years of experience working within either the Billing or Revenue team for a law firm. You will need to be familiar with a couple of different e-Billing platforms and systems and have the soft skills required to learn on the job. You will also have to be comfortable coaching others on how to use e-Billing software, including fee-earners. What you'll get in return In return, you will receive a highly competitive salary (up to £60,000, depending on experience) plus an annual bonus. You will also work in absolutely beautiful offices for 3 days a week, and from home the other 2 days. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Sep 26, 2025
Full time
Senior e-Biller - Hybrid - £45,000 - £60,000 - Central London Your new company Your new company is a UK based law firm with offices across North America, Europe, the Middle East, Australia and Asia. They operate a hybrid working pattern based on 3 days a week in the office, 2 days working from home, and offer lots of flexibility around your working hours. They recently moved into a brand new suite of offices that feature a subsidised restaurant and café, a rooftop terrace, a balcony on their finance floor where you can work 'al-fresco' and even a bar! Your new role You will be joining the finance team as the Senior e-Billing Coordinator. This role will involve: Liaising with clients to introduce new e-billing platforms to the company. Onboarding the firm to client's e-billing platforms. Monitoring the e-billing mailbox and handling any queries in a timely manner. Liaising with internal Revenue and Billing teams on the matter of reissued invoices. Meeting with fee-earners to discuss ongoing matters and how they relate to e-billing issues. What you'll need to succeed To succeed in your application, you will need to have at least 5 years of experience working within either the Billing or Revenue team for a law firm. You will need to be familiar with a couple of different e-Billing platforms and systems and have the soft skills required to learn on the job. You will also have to be comfortable coaching others on how to use e-Billing software, including fee-earners. What you'll get in return In return, you will receive a highly competitive salary (up to £60,000, depending on experience) plus an annual bonus. You will also work in absolutely beautiful offices for 3 days a week, and from home the other 2 days. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
