We re Hiring: Enforcement Team Leader London Local Authority £250 £280 per day (depending on experience) Are you an experienced enforcement, environmental protection, community safety, or policing professional ready to lead from the front and make a visible impact across one of London s most vibrant communities? We re recruiting for a passionate and driven ASB Enforcement Manager to support the delivery of safer, cleaner, and stronger neighbourhoods across South London. About the Role This is a frontline operational leadership role within Public Protection & Regulatory Services, responsible for delivering high-profile environmental enforcement, public protection, and community safety functions across public spaces. You ll lead a high-performing Response Team of five, balancing reactive demand with intelligence-led proactive enforcement activity to tackle: Anti-Social Behaviour Fly-tipping, littering, graffiti & fly-posting Noise nuisance & out-of-hours reactive response Unlicensed street trading Waste Duty of Care & highways enforcement Public nuisance and environmental crime You ll also coordinate hotspot operations, support borough-wide crime prevention initiatives, oversee enforcement investigations and prosecution files, and work closely with residents, councillors, police, businesses, and partner agencies. What You ll Be Doing Leading and motivating frontline enforcement officers Managing reactive out-of-hours noise services Delivering intelligence-led and data-driven enforcement operations Managing complex investigations, enforcement action, interviews, and prosecution case files Driving service improvement, performance, and operational excellence Supporting staff wellbeing, development, recruitment, and performance management Representing the service at community forums, operational meetings, and partnership groups What We re Looking For Strong leadership and people management experience Background in environmental enforcement, public protection, regulatory services or community safety Experience managing investigations and enforcement activity Knowledge of relevant legislation and enforcement procedures Excellent communication and stakeholder engagement skills A proactive, resilient, and solutions-focused mindset Highly Desirable: Experience working within enforcement-led operational environments Experience managing high-profile or complex anti-social behaviour investigations Previous Police or Law Enforcement background Essential Legislative Knowledge: Environmental Protection Act 1990 Highways Act 1980 ASB, Crime and Policing Act 2014 London Local Authorities Act 1990 (as amended) This role involves evening, weekend, and out-of-hours working, including up to 21 hours of paid overtime per month, in line with service requirements. INDRRH
May 21, 2026
Full time
We re Hiring: Enforcement Team Leader London Local Authority £250 £280 per day (depending on experience) Are you an experienced enforcement, environmental protection, community safety, or policing professional ready to lead from the front and make a visible impact across one of London s most vibrant communities? We re recruiting for a passionate and driven ASB Enforcement Manager to support the delivery of safer, cleaner, and stronger neighbourhoods across South London. About the Role This is a frontline operational leadership role within Public Protection & Regulatory Services, responsible for delivering high-profile environmental enforcement, public protection, and community safety functions across public spaces. You ll lead a high-performing Response Team of five, balancing reactive demand with intelligence-led proactive enforcement activity to tackle: Anti-Social Behaviour Fly-tipping, littering, graffiti & fly-posting Noise nuisance & out-of-hours reactive response Unlicensed street trading Waste Duty of Care & highways enforcement Public nuisance and environmental crime You ll also coordinate hotspot operations, support borough-wide crime prevention initiatives, oversee enforcement investigations and prosecution files, and work closely with residents, councillors, police, businesses, and partner agencies. What You ll Be Doing Leading and motivating frontline enforcement officers Managing reactive out-of-hours noise services Delivering intelligence-led and data-driven enforcement operations Managing complex investigations, enforcement action, interviews, and prosecution case files Driving service improvement, performance, and operational excellence Supporting staff wellbeing, development, recruitment, and performance management Representing the service at community forums, operational meetings, and partnership groups What We re Looking For Strong leadership and people management experience Background in environmental enforcement, public protection, regulatory services or community safety Experience managing investigations and enforcement activity Knowledge of relevant legislation and enforcement procedures Excellent communication and stakeholder engagement skills A proactive, resilient, and solutions-focused mindset Highly Desirable: Experience working within enforcement-led operational environments Experience managing high-profile or complex anti-social behaviour investigations Previous Police or Law Enforcement background Essential Legislative Knowledge: Environmental Protection Act 1990 Highways Act 1980 ASB, Crime and Policing Act 2014 London Local Authorities Act 1990 (as amended) This role involves evening, weekend, and out-of-hours working, including up to 21 hours of paid overtime per month, in line with service requirements. INDRRH
We re Hiring: ASB Enforcement Manager London Local Authority £250 £280 per day (depending on experience) Are you an experienced enforcement, environmental protection, community safety, or policing professional ready to lead from the front and make a visible impact across one of London s most vibrant communities? We re recruiting for a passionate and driven ASB Enforcement Manager to support the delivery of safer, cleaner, and stronger neighbourhoods across South London. About the Role This is a frontline operational leadership role within Public Protection & Regulatory Services, responsible for delivering high-profile environmental enforcement, public protection, and community safety functions across public spaces. You ll lead a high-performing Response Team of five, balancing reactive demand with intelligence-led proactive enforcement activity to tackle: Anti-Social Behaviour Fly-tipping, littering, graffiti & fly-posting Noise nuisance & out-of-hours reactive response Unlicensed street trading Waste Duty of Care & highways enforcement Public nuisance and environmental crime You ll also coordinate hotspot operations, support borough-wide crime prevention initiatives, oversee enforcement investigations and prosecution files, and work closely with residents, councillors, police, businesses, and partner agencies. What You ll Be Doing Leading and motivating frontline enforcement officers Managing reactive out-of-hours noise services Delivering intelligence-led and data-driven enforcement operations Managing complex investigations, enforcement action, interviews, and prosecution case files Driving service improvement, performance, and operational excellence Supporting staff wellbeing, development, recruitment, and performance management Representing the service at community forums, operational meetings, and partnership groups What We re Looking For Strong leadership and people management experience Background in environmental enforcement, public protection, regulatory services or community safety Experience managing investigations and enforcement activity Knowledge of relevant legislation and enforcement procedures Excellent communication and stakeholder engagement skills A proactive, resilient, and solutions-focused mindset Highly Desirable: Experience working within enforcement-led operational environments Experience managing high-profile or complex anti-social behaviour investigations Previous Police or Law Enforcement background Essential Legislative Knowledge: Environmental Protection Act 1990 Highways Act 1980 ASB, Crime and Policing Act 2014 London Local Authorities Act 1990 (as amended) This role involves evening, weekend, and out-of-hours working, including up to 21 hours of paid overtime per month, in line with service requirements. INDRRH
May 20, 2026
Full time
We re Hiring: ASB Enforcement Manager London Local Authority £250 £280 per day (depending on experience) Are you an experienced enforcement, environmental protection, community safety, or policing professional ready to lead from the front and make a visible impact across one of London s most vibrant communities? We re recruiting for a passionate and driven ASB Enforcement Manager to support the delivery of safer, cleaner, and stronger neighbourhoods across South London. About the Role This is a frontline operational leadership role within Public Protection & Regulatory Services, responsible for delivering high-profile environmental enforcement, public protection, and community safety functions across public spaces. You ll lead a high-performing Response Team of five, balancing reactive demand with intelligence-led proactive enforcement activity to tackle: Anti-Social Behaviour Fly-tipping, littering, graffiti & fly-posting Noise nuisance & out-of-hours reactive response Unlicensed street trading Waste Duty of Care & highways enforcement Public nuisance and environmental crime You ll also coordinate hotspot operations, support borough-wide crime prevention initiatives, oversee enforcement investigations and prosecution files, and work closely with residents, councillors, police, businesses, and partner agencies. What You ll Be Doing Leading and motivating frontline enforcement officers Managing reactive out-of-hours noise services Delivering intelligence-led and data-driven enforcement operations Managing complex investigations, enforcement action, interviews, and prosecution case files Driving service improvement, performance, and operational excellence Supporting staff wellbeing, development, recruitment, and performance management Representing the service at community forums, operational meetings, and partnership groups What We re Looking For Strong leadership and people management experience Background in environmental enforcement, public protection, regulatory services or community safety Experience managing investigations and enforcement activity Knowledge of relevant legislation and enforcement procedures Excellent communication and stakeholder engagement skills A proactive, resilient, and solutions-focused mindset Highly Desirable: Experience working within enforcement-led operational environments Experience managing high-profile or complex anti-social behaviour investigations Previous Police or Law Enforcement background Essential Legislative Knowledge: Environmental Protection Act 1990 Highways Act 1980 ASB, Crime and Policing Act 2014 London Local Authorities Act 1990 (as amended) This role involves evening, weekend, and out-of-hours working, including up to 21 hours of paid overtime per month, in line with service requirements. INDRRH
Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Sep 24, 2025
Full time
Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Resident Welfare Coordinator Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Welfare Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Welfare Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Sep 24, 2025
Full time
Resident Welfare Coordinator Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Welfare Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Welfare Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
