Joshua Robert Recruitment
Job Role - Head of Heat Network Management Salary - Competitive + Benefits Location - London - Hybrid Job Type - Permanent Reports To - Director of Portfolio & Growth This is not a routine compliance role. It is a chance to build the governance infrastructure that will define how one of the UK's largest property managers meets the demands of a rapidly evolving regulatory landscape. About the Company FirstPort is the UK's leading residential property management business, managing thousands of developments across England, Scotland, and Wales. A TPI-accredited, Property Ombudsman-registered company, FirstPort serves close to a million residents and works with developers, freeholders, RMCs, and RTMs to deliver consistently excellent property management. Across its portfolio of 100+ residential and mixed-use heat networks, FirstPort is making a significant investment in energy governance and compliance in response to the Energy Act and the emergence of Ofgem as the active regulator for the sector. The Role Reporting to the Director of Portfolio and Growth, the Head of Heat Network Management will own the full compliance, governance, metering, billing, and customer protection agenda across FirstPort's entire heat network portfolio. This is a senior, high-profile role that combines deep regulatory expertise with hands-on leadership of a specialist multi-disciplinary team spanning technical staff, accountants, and customer service representatives. The successful candidate will act as the organisation's primary interface with Ofgem, take formal accountability for compliance sign-off, and build the frameworks and controls that give senior leadership and the Board confidence in the organisation's regulatory position. Alongside managing current obligations, the role carries a clear mandate to drive data quality improvement, develop metering strategy, and position the function as a centre of excellence, and in time, a value-generating part of the business. Key Responsibilities Regulatory Leadership & Policy Lead the interpretation and implementation of heat network regulation, translating legal and policy requirements into robust internal frameworks aligned with leasehold obligations Track legislative and regulatory developments proactively, adapting internal policy, procedures, and team training in response to changes as they emerge Provide expert input into the organisation's broader strategic response to the Energy Act, leasehold reform, and related regulatory developments Regulatory Leadership & Policy Act as the organisation's lead interface with Ofgem, ensuring accurate, timely, and transparent regulatory reporting and full readiness for audit and inspection Build and maintain effective working relationships with Ofgem and other relevant regulatory and industry bodies, positioning FirstPort as a credible and well-governed operator Compliance Assurance & Risk Provide oversight and formal assurance that all heat network activities meet regulatory requirements, identifying and mitigating compliance, financial, and reputational risk across the portfolio Establish governance structures and reporting frameworks that give senior leadership and the Board clear, timely visibility of compliance status, risk exposure, and portfolio performance Metering, Billing & Data Governance Set and oversee the strategy and controls for metering, billing, and data management to ensure accuracy, integrity, and full regulatory compliance across the portfolio Drive improvements in data quality and management systems to meet current and emerging regulatory requirements, with a credible roadmap toward smart metering and buildings capability Ensure billing governance, reconciliation, and data validation processes are robust, well-documented, and consistently applied Debt & Financial Governance Ensure debt management practices across the heat network portfolio are fair, compliant, and effectively governed, balancing financial performance with resident protection Maintain strong analytical oversight of debt data, arrears trends, and financial risk, providing timely recommendations to senior leadership Leadership & Team Development Lead, develop, and align a specialist multi-disciplinary team including technical specialists, accountants, and customer service representatives, fostering a culture of accountability, transparency, and continuous improvement Build cross-functional capability across the team, ensuring colleagues understand regulatory obligations and the standards expected of them in day-to-day delivery Customer Protection & Experience Embed customer protection, transparency, and fairness into all aspects of heat network delivery, ensuring positive resident outcomes and full compliance with consumer protection obligations Ensure the team responds effectively to customer concerns and escalations, maintaining the standards expected of a regulated operator Supply Chain Oversight Monitor site-specific plant maintenance across the heat network portfolio, ensuring supply chain performance is effectively managed, works are appropriately scoped, and maintenance proposals represent fair value and sound technical justification Person Specification - Essential Strong, working knowledge of heat network regulation and energy compliance frameworks, including the Energy Act and emerging Ofgem requirements Significant experience in metering and billing operations within a regulated environment, with demonstrated oversight of billing governance, reconciliation, and data validation Proven experience engaging with Ofgem or equivalent regulatory bodies, including formal reporting, audit preparation, and compliance assurance Experience designing and implementing compliance frameworks, translating regulatory requirements into operational policy and controls Demonstrable experience supporting or overseeing debt management strategies in a customer-facing, regulated context Senior leadership and line management experience, with the ability to lead multi-disciplinary teams and build cross-functional capability Strong analytical capability with the ability to interpret complex data, identify risk, and present clear findings to senior stakeholders Excellent communication skills, comfortable engaging with regulators, executive leadership, residents, and operational teams Person Specification - Desirable Experience working within a large-scale residential property management or housing business Familiarity with leasehold legislation, property deed requirements, and the obligations of property managers in relation to heat network delivery Experience developing or overseeing smart metering strategy or a smart buildings platform implementation Exposure to a PE-backed or high-growth business environment Experience contributing to regulatory consultations or industry working groups Key Competencies Regulatory authority: the ability to represent FirstPort confidently with Ofgem, industry bodies, and executive stakeholders, with the credibility that comes from genuine expertise Governance-led thinking: a natural instinct to build structures, frameworks, and controls that deliver consistent, auditable outcomes rather than managing compliance reactively Clarity under complexity: the ability to translate fast-changing legislation into clear, actionable internal policy without unnecessary delay or over-complication Commercial awareness: an understanding of how compliance and financial performance interact, and how the function can add value beyond pure risk mitigation Collaborative leadership: a leader who brings people with them and builds effective working relationships across technical, financial, and operational functions Resilience and agility: the confidence to operate in a fast-changing regulatory environment, hold firm on standards when it matters, and adapt quickly when the rules change What FirstPort Offers Competitive base salary, dependent on experience Private medical insurance and life assurance Pension with matched employer contributions Accredited CPD and professional development support Employee wellbeing and discount programme including discounted gym membership Extended maternity and paternity provisions Board-level visibility and genuine career development prospects The opportunity to build and lead a compliance function with real scope and strategic significance Recruitment Disclaimer This vacancy is being managed exclusively by Dan Rodgers at Joshua Robert as part of a retained search assignment. All applications and expressions of interest submitted in response to this advert will be forwarded directly to Dan Rodgers for review and management as part of the recruitment process. Direct approaches or applications to the client organisation may be redirected to Joshua Robert. By submitting your application, you acknowledge that your details may be shared with Dan Rodgers and the Joshua Robert Recruitment Team for the purposes of this recruitment process and in accordance with applicable data protection regulations.
Job Role - Head of Heat Network Management Salary - Competitive + Benefits Location - London - Hybrid Job Type - Permanent Reports To - Director of Portfolio & Growth This is not a routine compliance role. It is a chance to build the governance infrastructure that will define how one of the UK's largest property managers meets the demands of a rapidly evolving regulatory landscape. About the Company FirstPort is the UK's leading residential property management business, managing thousands of developments across England, Scotland, and Wales. A TPI-accredited, Property Ombudsman-registered company, FirstPort serves close to a million residents and works with developers, freeholders, RMCs, and RTMs to deliver consistently excellent property management. Across its portfolio of 100+ residential and mixed-use heat networks, FirstPort is making a significant investment in energy governance and compliance in response to the Energy Act and the emergence of Ofgem as the active regulator for the sector. The Role Reporting to the Director of Portfolio and Growth, the Head of Heat Network Management will own the full compliance, governance, metering, billing, and customer protection agenda across FirstPort's entire heat network portfolio. This is a senior, high-profile role that combines deep regulatory expertise with hands-on leadership of a specialist multi-disciplinary team spanning technical staff, accountants, and customer service representatives. The successful candidate will act as the organisation's primary interface with Ofgem, take formal accountability for compliance sign-off, and build the frameworks and controls that give senior leadership and the Board confidence in the organisation's regulatory position. Alongside managing current obligations, the role carries a clear mandate to drive data quality improvement, develop metering strategy, and position the function as a centre of excellence, and in time, a value-generating part of the business. Key Responsibilities Regulatory Leadership & Policy Lead the interpretation and implementation of heat network regulation, translating legal and policy requirements into robust internal frameworks aligned with leasehold obligations Track legislative and regulatory developments proactively, adapting internal policy, procedures, and team training in response to changes as they emerge Provide expert input into the organisation's broader strategic response to the Energy Act, leasehold reform, and related regulatory developments Regulatory Leadership & Policy Act as the organisation's lead interface with Ofgem, ensuring accurate, timely, and transparent regulatory reporting and full readiness for audit and inspection Build and maintain effective working relationships with Ofgem and other relevant regulatory and industry bodies, positioning FirstPort as a credible and well-governed operator Compliance Assurance & Risk Provide oversight and formal assurance that all heat network activities meet regulatory requirements, identifying and mitigating compliance, financial, and reputational risk across the portfolio Establish governance structures and reporting frameworks that give senior leadership and the Board clear, timely visibility of compliance status, risk exposure, and portfolio performance Metering, Billing & Data Governance Set and oversee the strategy and controls for metering, billing, and data management to ensure accuracy, integrity, and full regulatory compliance across the portfolio Drive improvements in data quality and management systems to meet current and emerging regulatory requirements, with a credible roadmap toward smart metering and buildings capability Ensure billing governance, reconciliation, and data validation processes are robust, well-documented, and consistently applied Debt & Financial Governance Ensure debt management practices across the heat network portfolio are fair, compliant, and effectively governed, balancing financial performance with resident protection Maintain strong analytical oversight of debt data, arrears trends, and financial risk, providing timely recommendations to senior leadership Leadership & Team Development Lead, develop, and align a specialist multi-disciplinary team including technical specialists, accountants, and customer service representatives, fostering a culture of accountability, transparency, and continuous improvement Build cross-functional capability across the team, ensuring colleagues understand regulatory obligations and the standards expected of them in day-to-day delivery Customer Protection & Experience Embed customer protection, transparency, and fairness into all aspects of heat network delivery, ensuring positive resident outcomes and full compliance with consumer protection obligations Ensure the team responds effectively to customer concerns and escalations, maintaining the standards expected of a regulated operator Supply Chain Oversight Monitor site-specific plant maintenance across the heat network portfolio, ensuring supply chain performance is effectively managed, works are appropriately scoped, and maintenance proposals represent fair value and sound technical justification Person Specification - Essential Strong, working knowledge of heat network regulation and energy compliance frameworks, including the Energy Act and emerging Ofgem requirements Significant experience in metering and billing operations within a regulated environment, with demonstrated oversight of billing governance, reconciliation, and data validation Proven experience engaging with Ofgem or equivalent regulatory bodies, including formal reporting, audit preparation, and compliance assurance Experience designing and implementing compliance frameworks, translating regulatory requirements into operational policy and controls Demonstrable experience supporting or overseeing debt management strategies in a customer-facing, regulated context Senior leadership and line management experience, with the ability to lead multi-disciplinary teams and build cross-functional capability Strong analytical capability with the ability to interpret complex data, identify risk, and present clear findings to senior stakeholders Excellent communication skills, comfortable engaging with regulators, executive leadership, residents, and operational teams Person Specification - Desirable Experience working within a large-scale residential property management or housing business Familiarity with leasehold legislation, property deed requirements, and the obligations of property managers in relation to heat network delivery Experience developing or overseeing smart metering strategy or a smart buildings platform implementation Exposure to a PE-backed or high-growth business environment Experience contributing to regulatory consultations or industry working groups Key Competencies Regulatory authority: the ability to represent FirstPort confidently with Ofgem, industry bodies, and executive stakeholders, with the credibility that comes from genuine expertise Governance-led thinking: a natural instinct to build structures, frameworks, and controls that deliver consistent, auditable outcomes rather than managing compliance reactively Clarity under complexity: the ability to translate fast-changing legislation into clear, actionable internal policy without unnecessary delay or over-complication Commercial awareness: an understanding of how compliance and financial performance interact, and how the function can add value beyond pure risk mitigation Collaborative leadership: a leader who brings people with them and builds effective working relationships across technical, financial, and operational functions Resilience and agility: the confidence to operate in a fast-changing regulatory environment, hold firm on standards when it matters, and adapt quickly when the rules change What FirstPort Offers Competitive base salary, dependent on experience Private medical insurance and life assurance Pension with matched employer contributions Accredited CPD and professional development support Employee wellbeing and discount programme including discounted gym membership Extended maternity and paternity provisions Board-level visibility and genuine career development prospects The opportunity to build and lead a compliance function with real scope and strategic significance Recruitment Disclaimer This vacancy is being managed exclusively by Dan Rodgers at Joshua Robert as part of a retained search assignment. All applications and expressions of interest submitted in response to this advert will be forwarded directly to Dan Rodgers for review and management as part of the recruitment process. Direct approaches or applications to the client organisation may be redirected to Joshua Robert. By submitting your application, you acknowledge that your details may be shared with Dan Rodgers and the Joshua Robert Recruitment Team for the purposes of this recruitment process and in accordance with applicable data protection regulations.
Public Sector Resourcing
City, Leeds
Head - Complex Transaction Support Homes England National Housing Bank 81,443 - 93,055 Location: Hybrid 50/50 Our new headquarters are based in Leeds, however, candidates also have the option to attend our offices in Birmingham, Bristol, Liverpool, London, Manchester, Newcastle or Northstowe. Homes England launched the National Housing Bank, a new government-backed investment platform to accelerate housing delivery across England. With 16bn in capital, it will unlock private investment, support regeneration and accelerate housing delivery across the UK. Joining now offers a rare opportunity to shape a major new national investment platform from the ground up. The role holder will lead and manage a small team of Senior Managers within the Complex Transaction Support (CTS) team, overseeing a portfolio of distressed lending cases (including debt, equity, guarantees and equity investments) within the Bank's wider Debt team. These cases are high-profile and have been transferred to the CTS team due to identified delivery, fiscal, or reputational risks. The job holder will report directly to the Assistant Director, Complex Transaction Support, and will be required to exhibit gravitas, negotiation and restructuring skills both externally and internally in a high-pressure public environment. Complimentary requirements include an exceptional Credit & Risk and Organisational skill set. The opportunity Responsibilities include: Designing, implementing, and maintaining an effective system for identifying, analysing, and assessing emerging risk within the mainstream portfolio which is managed by the Portfolio Management team. Designing, implementing, and executing an agreed work out strategy for all identified Risk cases, by applying a wide range of restructuring options. Delivering elected restructuring strategies internally through: Risk, Executive Investment Committee, (and when required) the Risk teams within Ministry - Ministry for Housing, Communities, Local Government (MHCLG) and the HM Treasury (HMT). Maintaining, managing, and implementing the CTS designed Watch List Process through monthly updates to Risk and monthly management meeting with Portfolio Management and Risk, which are minuted and passed to the Chief Risk Officer to fulfil a robust and auditable review process. Maintenance of an effective database of all potential, current and historic impaired and written down loans, to provide an accurate and concise assessment of the position of the Debt Team Risk exposures. The job holder will be expected to introduce and embed best practice, disciplines, and processes from the Corporate and Commercial Banking sector into the Agency. This will include providing advisory engagement into Risk, the Senior Management within the Bank (including the CEO and Chairperson), the board, MHCLG and HMT. Candidate profile The jobholder will be required to exhibit extensive technical capability in insolvency procedures and restructuring options. Proven understanding of insolvency law and the law relating to Administration, Law of Property Act Receivership, and other enforcement mechanisms (for example schemes of arrangement and sale of debt). Significant experience in successfully leading and managing a team of individuals who have worked with distressed lending positions. Leadership experience and credibility to run a high output team dealing with diverse risk problems in high pressure situations. Proven experience of managing complex lending positions to maximise the Agency delivery while minimising financial loss; by using exhibited analysis and problem-solving techniques to achieve the optimum outcome. Extensive Credit Risk experience across Real Estate sector, to establish development and counterparty risk. The ability to concisely present complex distressed lending problems with a decided work out strategy to Senior Management, Board members within the Bank , and MHCLG and HMT and in both written and verbal format. Why join? Help build a new national investment institution Work on complex housing and regeneration transactions Deploy 16bn of government-backed capital Hybrid 50/50 working across multiple national locations Defined benefit pension and strong public-sector benefits Contact point for applicants Name : Ciara Lynn Email : Recruitment team Email : Closing date: 26th June, 2026 Right to Work in the UK is required.
Head - Complex Transaction Support Homes England National Housing Bank 81,443 - 93,055 Location: Hybrid 50/50 Our new headquarters are based in Leeds, however, candidates also have the option to attend our offices in Birmingham, Bristol, Liverpool, London, Manchester, Newcastle or Northstowe. Homes England launched the National Housing Bank, a new government-backed investment platform to accelerate housing delivery across England. With 16bn in capital, it will unlock private investment, support regeneration and accelerate housing delivery across the UK. Joining now offers a rare opportunity to shape a major new national investment platform from the ground up. The role holder will lead and manage a small team of Senior Managers within the Complex Transaction Support (CTS) team, overseeing a portfolio of distressed lending cases (including debt, equity, guarantees and equity investments) within the Bank's wider Debt team. These cases are high-profile and have been transferred to the CTS team due to identified delivery, fiscal, or reputational risks. The job holder will report directly to the Assistant Director, Complex Transaction Support, and will be required to exhibit gravitas, negotiation and restructuring skills both externally and internally in a high-pressure public environment. Complimentary requirements include an exceptional Credit & Risk and Organisational skill set. The opportunity Responsibilities include: Designing, implementing, and maintaining an effective system for identifying, analysing, and assessing emerging risk within the mainstream portfolio which is managed by the Portfolio Management team. Designing, implementing, and executing an agreed work out strategy for all identified Risk cases, by applying a wide range of restructuring options. Delivering elected restructuring strategies internally through: Risk, Executive Investment Committee, (and when required) the Risk teams within Ministry - Ministry for Housing, Communities, Local Government (MHCLG) and the HM Treasury (HMT). Maintaining, managing, and implementing the CTS designed Watch List Process through monthly updates to Risk and monthly management meeting with Portfolio Management and Risk, which are minuted and passed to the Chief Risk Officer to fulfil a robust and auditable review process. Maintenance of an effective database of all potential, current and historic impaired and written down loans, to provide an accurate and concise assessment of the position of the Debt Team Risk exposures. The job holder will be expected to introduce and embed best practice, disciplines, and processes from the Corporate and Commercial Banking sector into the Agency. This will include providing advisory engagement into Risk, the Senior Management within the Bank (including the CEO and Chairperson), the board, MHCLG and HMT. Candidate profile The jobholder will be required to exhibit extensive technical capability in insolvency procedures and restructuring options. Proven understanding of insolvency law and the law relating to Administration, Law of Property Act Receivership, and other enforcement mechanisms (for example schemes of arrangement and sale of debt). Significant experience in successfully leading and managing a team of individuals who have worked with distressed lending positions. Leadership experience and credibility to run a high output team dealing with diverse risk problems in high pressure situations. Proven experience of managing complex lending positions to maximise the Agency delivery while minimising financial loss; by using exhibited analysis and problem-solving techniques to achieve the optimum outcome. Extensive Credit Risk experience across Real Estate sector, to establish development and counterparty risk. The ability to concisely present complex distressed lending problems with a decided work out strategy to Senior Management, Board members within the Bank , and MHCLG and HMT and in both written and verbal format. Why join? Help build a new national investment institution Work on complex housing and regeneration transactions Deploy 16bn of government-backed capital Hybrid 50/50 working across multiple national locations Defined benefit pension and strong public-sector benefits Contact point for applicants Name : Ciara Lynn Email : Recruitment team Email : Closing date: 26th June, 2026 Right to Work in the UK is required.
