Family Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Family Service Manager Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. Salary: £38,000 Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. About the Role We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day operational & practical family support within a complex prison environment. As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team support operational booking for all social visits and deliver programmes such as Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery. Key Responsibilities Include: Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation. Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance. Manage day-to-day operational delivery of programmes, the service, and visitors centre. Ensure core responsibilities and contractual requirements are fulfilled. Striving to ensure excellence and quality in our service delivery. Why work with Safe Ground Prisons? At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. Working with Safe Ground means working differently. It s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. About You This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned. We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting) Experience of working with and engaging with diverse groups of people from varying backgrounds Demonstratable experience in leading a service/team in a similar capacity. Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPI's Ability to promote the service externally to enhance reputation in the area and with partner organisations Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
May 02, 2026
Full time
Family Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Family Service Manager Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. Salary: £38,000 Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. About the Role We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day operational & practical family support within a complex prison environment. As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team support operational booking for all social visits and deliver programmes such as Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery. Key Responsibilities Include: Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation. Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance. Manage day-to-day operational delivery of programmes, the service, and visitors centre. Ensure core responsibilities and contractual requirements are fulfilled. Striving to ensure excellence and quality in our service delivery. Why work with Safe Ground Prisons? At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. Working with Safe Ground means working differently. It s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. About You This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned. We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting) Experience of working with and engaging with diverse groups of people from varying backgrounds Demonstratable experience in leading a service/team in a similar capacity. Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPI's Ability to promote the service externally to enhance reputation in the area and with partner organisations Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
About the Role As a member of the Farm Technical Team, support teaching delivery and demonstrate equipment and techniques providing support and guidance to students on our FE and HE courses. Create a positive, industry-relevant learning environment to enhance the employability prospects of students. Provide technical support and guidance to academic colleagues within the farm resource. Ensure all staff and students are working within a safe environment and escalate issues where necessary. Working within the team, ensure a high standard of livestock health and welfare, crop production and machinery operation and maintenance. Identify appropriate personal development opportunities and actively keep up to date with relevant discipline knowledge, trends and technology, and apply this learning to practices. Connect with relevant internal and external networks and use these contacts to enhance delivery. Be a team player and support others in creating a positive environment. Special requirements; Accommodation included with the expectation to live on campus to fulfil the requirements of the role. Emergency on call for the Farm resource outside of core hours. Working weekends and Bank Holidays on a rota. Occasional lone working and late-night checks. For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly. Interview Date: w/c 18th May 2026 About Us NTU's Brackenhurst Campus has been at the heart of land based education for over 70 years. As the rural campus of Nottingham Trent University and home to the School of Animal, Rural and Environmental Sciences, we are passionate about the countryside, farming, and shaping the future of the sector. Our mission is to develop industry ready, career focused graduates equipped with cutting edge skills, scientific expertise and hands on experience. As a small and friendly School, we're proud of our committed academic and professional teams. Our staff are active researchers and practitioners who work closely with students to help them achieve their ambitions. For any informal queries about the role or the ARES team, please contact Neil Hodgson (Farm Manager) at . Safe and Inclusive At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team. Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information. Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions. Safeguarding Statement Nottingham Trent University is committed to safeguarding and promoting the welfare of young people and expects all colleagues to share this commitment. If you are successful, you will be required to undertake an enhanced application and a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post. Before you apply we recommend you ensure you are able to supply the documentation listed on the DBS website
May 02, 2026
Full time
About the Role As a member of the Farm Technical Team, support teaching delivery and demonstrate equipment and techniques providing support and guidance to students on our FE and HE courses. Create a positive, industry-relevant learning environment to enhance the employability prospects of students. Provide technical support and guidance to academic colleagues within the farm resource. Ensure all staff and students are working within a safe environment and escalate issues where necessary. Working within the team, ensure a high standard of livestock health and welfare, crop production and machinery operation and maintenance. Identify appropriate personal development opportunities and actively keep up to date with relevant discipline knowledge, trends and technology, and apply this learning to practices. Connect with relevant internal and external networks and use these contacts to enhance delivery. Be a team player and support others in creating a positive environment. Special requirements; Accommodation included with the expectation to live on campus to fulfil the requirements of the role. Emergency on call for the Farm resource outside of core hours. Working weekends and Bank Holidays on a rota. Occasional lone working and late-night checks. For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly. Interview Date: w/c 18th May 2026 About Us NTU's Brackenhurst Campus has been at the heart of land based education for over 70 years. As the rural campus of Nottingham Trent University and home to the School of Animal, Rural and Environmental Sciences, we are passionate about the countryside, farming, and shaping the future of the sector. Our mission is to develop industry ready, career focused graduates equipped with cutting edge skills, scientific expertise and hands on experience. As a small and friendly School, we're proud of our committed academic and professional teams. Our staff are active researchers and practitioners who work closely with students to help them achieve their ambitions. For any informal queries about the role or the ARES team, please contact Neil Hodgson (Farm Manager) at . Safe and Inclusive At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team. Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information. Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions. Safeguarding Statement Nottingham Trent University is committed to safeguarding and promoting the welfare of young people and expects all colleagues to share this commitment. If you are successful, you will be required to undertake an enhanced application and a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post. Before you apply we recommend you ensure you are able to supply the documentation listed on the DBS website
Marine Cargo Claims Manager (Marine Cargo / Freight Liability / Legal) Salary: £60,000 - £70,000 Location: UK (Hybrid / Remote with required on-site handover) Start: ASAP for full handover period Our client, a long-established global logistics and shipping organisation, is seeking an experiencedMarine Cargo Claims Managerto take over the leadership of their Group Central Claims function. The incoming candidate will benefit from a substantial handover period, dependant on your notice period. Due to the complexity of the work, the role would ideally suit someone currently working within London insurance/claims markets or Manchester's established marine cargo hub. Remote working can be considered; however, the successful candidate must be able to work hybrid or fully on-site during the handover period, which may last a number of months. The Role The Marine Cargo Claims Manager will oversee a global claims operation covering freight liability, marine cargo, logistics claims, and associated legal matters. Responsibilities include: Managing the Group Claims department and supporting global offices. Handling freight liability and marine cargo claims from first notification through to settlement, including recoveries. Liaising with insurers, surveyors, legal teams, clients and internal stakeholders. Advising on contract drafting, risk assessment and cargo acceptance policies. Leading training across group offices on relevant legal, insurance and claims topics. Compiling workflow, renewal and performance reports. Contributing to systems development and continuous improvement. Managing the Group Freight Liability insurance policy. Reporting at Board and Director level. Required Experience The successful Marine Cargo Claims Manager must demonstrate: >Strong experience in marine cargo and freight transport liability claims. Deep understanding of the legal frameworks governing international transport, including CMR, Hague/Hague-Visby, Warsaw/Montreal Conventions, BIFA, FIATA, COGSA, UKWA and Incoterms. Experience with insurance law (Marine Insurance Act, Insurance Act 2015, etc.) and policy interpretation.Ability to manage complex, high-value global claims. Proven managerial capability and confidence when reporting at senior and Board level. High competency with Microsoft 365. Experience issuing Bills of Lading, AWBs, Letters of Credit and other cargo documentation is highly desirable. ACII qualification and/or a Law degree would be advantageous. This role will not suit someone from hull, machinery or non-cargo marine insurance backgrounds. Why This Role? Global exposure with a respected international shipping group. Opportunity to step into a senior leadership position with full support during handover. Strategic responsibility, reporting directly to senior directors.Rare opening due to planned retirement. How to Apply: To discuss this role in confidence, please contact Red Recruit Global. Early applications are encouraged due to the required handover timeline. If you'd like to know more about this Marine Cargo Claims Manager opportunity, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in freight and shipping recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.
May 02, 2026
Full time
Marine Cargo Claims Manager (Marine Cargo / Freight Liability / Legal) Salary: £60,000 - £70,000 Location: UK (Hybrid / Remote with required on-site handover) Start: ASAP for full handover period Our client, a long-established global logistics and shipping organisation, is seeking an experiencedMarine Cargo Claims Managerto take over the leadership of their Group Central Claims function. The incoming candidate will benefit from a substantial handover period, dependant on your notice period. Due to the complexity of the work, the role would ideally suit someone currently working within London insurance/claims markets or Manchester's established marine cargo hub. Remote working can be considered; however, the successful candidate must be able to work hybrid or fully on-site during the handover period, which may last a number of months. The Role The Marine Cargo Claims Manager will oversee a global claims operation covering freight liability, marine cargo, logistics claims, and associated legal matters. Responsibilities include: Managing the Group Claims department and supporting global offices. Handling freight liability and marine cargo claims from first notification through to settlement, including recoveries. Liaising with insurers, surveyors, legal teams, clients and internal stakeholders. Advising on contract drafting, risk assessment and cargo acceptance policies. Leading training across group offices on relevant legal, insurance and claims topics. Compiling workflow, renewal and performance reports. Contributing to systems development and continuous improvement. Managing the Group Freight Liability insurance policy. Reporting at Board and Director level. Required Experience The successful Marine Cargo Claims Manager must demonstrate: >Strong experience in marine cargo and freight transport liability claims. Deep understanding of the legal frameworks governing international transport, including CMR, Hague/Hague-Visby, Warsaw/Montreal Conventions, BIFA, FIATA, COGSA, UKWA and Incoterms. Experience with insurance law (Marine Insurance Act, Insurance Act 2015, etc.) and policy interpretation.Ability to manage complex, high-value global claims. Proven managerial capability and confidence when reporting at senior and Board level. High competency with Microsoft 365. Experience issuing Bills of Lading, AWBs, Letters of Credit and other cargo documentation is highly desirable. ACII qualification and/or a Law degree would be advantageous. This role will not suit someone from hull, machinery or non-cargo marine insurance backgrounds. Why This Role? Global exposure with a respected international shipping group. Opportunity to step into a senior leadership position with full support during handover. Strategic responsibility, reporting directly to senior directors.Rare opening due to planned retirement. How to Apply: To discuss this role in confidence, please contact Red Recruit Global. Early applications are encouraged due to the required handover timeline. If you'd like to know more about this Marine Cargo Claims Manager opportunity, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in freight and shipping recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Scheme Manager Location: The Old Vicarage, Swindon Salary : £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Closing date: 15 May, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 02, 2026
Full time
Scheme Manager Location: The Old Vicarage, Swindon Salary : £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Closing date: 15 May, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
A contract vacancy has arisen for an enthusiastic, ambitious person to complete the primary two-man team. We seek a reliable assistant with a solid dairy background looking to progress their career by assisting with the day-to-day routine and management of a 350-cow herd on a recognised tight autumn block calving, forage-based system. The herd is cubicle housed, with easy-feed grass/maize silage fed as self-feed and in mangers, with concentrates fed in the 16:32 DTL parlour. There is the opportunity for the successful applicant to join a large, well known dairy farming family business, focussing on fertility, quality milk production from forage/grazing, and have an input with the youngstock, with the added benefit of general support from this committed farming operation. The unit has an excellent farm team and is well equipped with auto foot bathing and Cow Manager Heat Detection, in addition to the excellent facilities and a first-class work environment. The job also offers an attractive 3-bedroom cottage on the farm grounds, free from council tax, rent and rates, along with a very good income, and regular time off. If you can pride yourself on stockmanship and results, enjoy being part of a team and want to develop your career within a progressive, secure dairy business, please contact James Picot on for more details. No overseas applicants without a work visa For a full list of our current vacancies please visit our website at
May 02, 2026
Full time
A contract vacancy has arisen for an enthusiastic, ambitious person to complete the primary two-man team. We seek a reliable assistant with a solid dairy background looking to progress their career by assisting with the day-to-day routine and management of a 350-cow herd on a recognised tight autumn block calving, forage-based system. The herd is cubicle housed, with easy-feed grass/maize silage fed as self-feed and in mangers, with concentrates fed in the 16:32 DTL parlour. There is the opportunity for the successful applicant to join a large, well known dairy farming family business, focussing on fertility, quality milk production from forage/grazing, and have an input with the youngstock, with the added benefit of general support from this committed farming operation. The unit has an excellent farm team and is well equipped with auto foot bathing and Cow Manager Heat Detection, in addition to the excellent facilities and a first-class work environment. The job also offers an attractive 3-bedroom cottage on the farm grounds, free from council tax, rent and rates, along with a very good income, and regular time off. If you can pride yourself on stockmanship and results, enjoy being part of a team and want to develop your career within a progressive, secure dairy business, please contact James Picot on for more details. No overseas applicants without a work visa For a full list of our current vacancies please visit our website at
Our client, a reputable and award-winning commercial main dealer, is seeking to appoint an experienced Purchase Ledger for their busy accounts department. As a family-run business with an outstanding reputation and expanding customer base, this opportunity is ideal for a detail-oriented professional with solid accounts payable experience within the automotive or commercial vehicle sector. Benefits: Competitive salary of 30,000 per annum, with potential for additional earning opportunities Full-time position, Monday to Friday, 8:30am to 5:00pm Opportunity to work within a well-established, award-winning dealership group Supportive team environment with ongoing training and development Onsite parking at an accessible location in Southampton Duties of a Purchase Ledger : Reconciling supplier statements and liaising with suppliers to resolve discrepancies Assisting with the smooth operation of accounts for seven trading companies, including supplier and customer account reconciliation Processing purchase invoices efficiently and accurately Posting transactions from daily bank statements, including receipts and payments Preparing supplier payment runs on a monthly basis Posting purchase payments and issuing remittances promptly Performing bank reconciliations, including credit card transactions Posting and reconciling internal invoices and payments Setting up new customer accounts following application processing Supporting credit control by assisting with exceeding credit limits and liaising with customers to obtain funds Handling group credit control activities: posting remittances, managing queries, sending statements, and chasing overdue payments via phone and email Assisting with vehicle sales invoicing and purchase ledger documentation Providing support during audits and assisting with the preparation of annual accounts Collaborating closely with the Accounts Manager and supporting daily office functions Requirements of a Purchase Ledger : Proven experience in purchase ledger or accounts payable roles, ideally within the automotive or commercial vehicle sector Strong organisational skills and proficiency in relevant accounting software Excellent attention to detail and high level of accuracy Confident communication skills, capable of liaising effectively with suppliers and internal teams Ability to work independently and manage workload efficiently under deadlines Knowledge of VAT procedures and credit control processes is advantageous Full UK driving licence preferred but not essential If you are eager to join a reputable dealership and develop your career within automotive finance, we want to hear from you. This is a fantastic opportunity to work in a vibrant environment with a supportive team. Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Southampton and Hampshire today to discover more about this fantastic Purchase Ledger opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
May 02, 2026
Full time
Our client, a reputable and award-winning commercial main dealer, is seeking to appoint an experienced Purchase Ledger for their busy accounts department. As a family-run business with an outstanding reputation and expanding customer base, this opportunity is ideal for a detail-oriented professional with solid accounts payable experience within the automotive or commercial vehicle sector. Benefits: Competitive salary of 30,000 per annum, with potential for additional earning opportunities Full-time position, Monday to Friday, 8:30am to 5:00pm Opportunity to work within a well-established, award-winning dealership group Supportive team environment with ongoing training and development Onsite parking at an accessible location in Southampton Duties of a Purchase Ledger : Reconciling supplier statements and liaising with suppliers to resolve discrepancies Assisting with the smooth operation of accounts for seven trading companies, including supplier and customer account reconciliation Processing purchase invoices efficiently and accurately Posting transactions from daily bank statements, including receipts and payments Preparing supplier payment runs on a monthly basis Posting purchase payments and issuing remittances promptly Performing bank reconciliations, including credit card transactions Posting and reconciling internal invoices and payments Setting up new customer accounts following application processing Supporting credit control by assisting with exceeding credit limits and liaising with customers to obtain funds Handling group credit control activities: posting remittances, managing queries, sending statements, and chasing overdue payments via phone and email Assisting with vehicle sales invoicing and purchase ledger documentation Providing support during audits and assisting with the preparation of annual accounts Collaborating closely with the Accounts Manager and supporting daily office functions Requirements of a Purchase Ledger : Proven experience in purchase ledger or accounts payable roles, ideally within the automotive or commercial vehicle sector Strong organisational skills and proficiency in relevant accounting software Excellent attention to detail and high level of accuracy Confident communication skills, capable of liaising effectively with suppliers and internal teams Ability to work independently and manage workload efficiently under deadlines Knowledge of VAT procedures and credit control processes is advantageous Full UK driving licence preferred but not essential If you are eager to join a reputable dealership and develop your career within automotive finance, we want to hear from you. This is a fantastic opportunity to work in a vibrant environment with a supportive team. Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Southampton and Hampshire today to discover more about this fantastic Purchase Ledger opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. The Role As the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience. We are looking for someone to join the team in mid June. The Person The ideal applicant should ideally have: Proven ability or willingness to contribute to effective sales strategies and operations. Brings experience from retirement living, hospitality, healthcare or property Knowledge of financial management, capable of supporting budget management and financial performance analysis. Excellent leadership skills with the ability to motivate and manage teams effectively. Committed to enhancing residents' well-being and fostering a sense of community. Possesses adaptability and strong decision-making skills to manage competing priorities. Demonstrates ambition and a results-oriented mindset. Willingness to work flexible hours, including weekends, to meet development needs. Values aligned with our philosophy as outlined on our website To have experience in conducting resident assessments, including elements covering health and welfare. To have a firm understanding of safeguarding adults at Risk Experience in caring for residents who have health related issues, including dementia To have experience managing a team, including the direct supervision of staff To have experience creating and implementing risk assessments Key Responsibilities Key responsibilities will include: Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence. To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy. Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being. Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties. Assisting in managing rotas. Supporting financial management, including rent control, cost control and overall budget management. Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary. Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident's preferences. Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance. Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks. Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction. Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood. Why Work for us Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation. We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team. If you would like to pop in for a coffee and a chat please let us know.REF-
May 02, 2026
Full time
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. The Role As the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience. We are looking for someone to join the team in mid June. The Person The ideal applicant should ideally have: Proven ability or willingness to contribute to effective sales strategies and operations. Brings experience from retirement living, hospitality, healthcare or property Knowledge of financial management, capable of supporting budget management and financial performance analysis. Excellent leadership skills with the ability to motivate and manage teams effectively. Committed to enhancing residents' well-being and fostering a sense of community. Possesses adaptability and strong decision-making skills to manage competing priorities. Demonstrates ambition and a results-oriented mindset. Willingness to work flexible hours, including weekends, to meet development needs. Values aligned with our philosophy as outlined on our website To have experience in conducting resident assessments, including elements covering health and welfare. To have a firm understanding of safeguarding adults at Risk Experience in caring for residents who have health related issues, including dementia To have experience managing a team, including the direct supervision of staff To have experience creating and implementing risk assessments Key Responsibilities Key responsibilities will include: Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence. To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy. Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being. Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties. Assisting in managing rotas. Supporting financial management, including rent control, cost control and overall budget management. Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary. Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident's preferences. Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance. Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks. Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction. Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood. Why Work for us Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation. We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team. If you would like to pop in for a coffee and a chat please let us know.REF-
HSE Manager - Manufacturing 45,000 to 50,000 (Negotiable) + Progression + Early Friday Finish + Benefits Rochdale, Greater Manchester (Commutable from: Manchester, Bolton, Huddersfield, Blackburn, Oldham) Are you a HSE Manager, from a manufacturing background, looking to join a leading company, where you play a pivotal role in managing HSE culture across the business and have a real impact on how they move forward? This is fantastic opportunity to join an established business, where you will be recognised as the go to authority for H&S, whilst helping the company move forward with its environmental standards. This company are a leading manufacturer for the Northwest, supplying tier one companies with crucial components for large scale production. Due to a long-standing employee retiring, they are now looking for a HSE Manager in a permanent role. In this role you will oversee the companies HSE culture and standards, developing and improving existing systems, auditing the company site and looking to upgrade the company's environmental systems. The role would suit a HSE manager / professional, from an SME background, looking to join a leading company and have a real impact on the business. The Role: HSE Manager Oversee HSE standards / systems Implement new working practices Provide training to all staff Help upgrade environmental systems The Person: HSE background Experience within manufacturing / industrial environment Knowledge of ISO 45001 / 14001 Full UK driving license. Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Fenton at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 02, 2026
Full time
HSE Manager - Manufacturing 45,000 to 50,000 (Negotiable) + Progression + Early Friday Finish + Benefits Rochdale, Greater Manchester (Commutable from: Manchester, Bolton, Huddersfield, Blackburn, Oldham) Are you a HSE Manager, from a manufacturing background, looking to join a leading company, where you play a pivotal role in managing HSE culture across the business and have a real impact on how they move forward? This is fantastic opportunity to join an established business, where you will be recognised as the go to authority for H&S, whilst helping the company move forward with its environmental standards. This company are a leading manufacturer for the Northwest, supplying tier one companies with crucial components for large scale production. Due to a long-standing employee retiring, they are now looking for a HSE Manager in a permanent role. In this role you will oversee the companies HSE culture and standards, developing and improving existing systems, auditing the company site and looking to upgrade the company's environmental systems. The role would suit a HSE manager / professional, from an SME background, looking to join a leading company and have a real impact on the business. The Role: HSE Manager Oversee HSE standards / systems Implement new working practices Provide training to all staff Help upgrade environmental systems The Person: HSE background Experience within manufacturing / industrial environment Knowledge of ISO 45001 / 14001 Full UK driving license. Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Fenton at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
General Manager Tucked away in the heart of Canonbury, Bistro Sable is Noble Inns' latest creation - a neighbourhood Bistro inspired by the spirit of classic Parisian bistro's. We serve classic dishes using the same Noble Inns ethos of sourcing our ingredients with the upmost Provence which will include dayboat fish to Game from the Royal estates. Bistro Sablé is Noble Inns' newest culinary venture, blending contemporary elegance with the charm of a classic French bistro. Located Islington, our mission is to deliver exceptional food, warm hospitality, and unforgettable guest experiences. We are looking for a dynamic General Manager to lead our team, uphold our high standards, and drive the success of the restaurant. As General Manager, you will be the cornerstone of our latest restaurant. You'll be responsible for overseeing all aspects of the operations. We are looking for a dynamic, entrepreneurial leader with a deep passion for service, a flair for innovation, and the ability to shape excellence. Location: 63-69 Canonbury Rd, Islington, London, N1 2DG Reports To: Owner Key Responsibilities: Lead the pre-opening process: recruitment, training, and operational setup Shape and execute a unique guest experience aligned with the new brand vision Build and mentor a high-performance team committed to hospitality excellence Drive financial success through strategic planning and cost control Foster partnerships within the local community and industry Ensure compliance with Noble Inns' standards, policies, and values You Bring: 5+ years of experience Passion for design, food & beverage, and guest-centric experiences Strong financial acumen and operational expertise Charisma, adaptability, and a genuine love for people Must have a minimum of WSET level 2 qualification About Us: Operated by the award-winning Noble Inns. Each one of our sites, much like our teams, is individual with a unique and quirky personality! We believe in looking after our people just as well as we look after our guests. Have a passion for developing people's careers and promoting from within. What's in it for you: The opportunity to be an autonomous General Manager where your ideas can be developed into the business and where your hard-work is regularly rewarded. Learning and development opportunities offering tangible career progression. Well balanced meals on duty. Paid overtime. Company pension. Additional benefits including Cycle to Work Scheme, Tech Scheme etc. Applicants must be passionate and take great pride in what they put on the plate and help us grow our good reputation further. We look forward to hearing from you.
May 02, 2026
Full time
General Manager Tucked away in the heart of Canonbury, Bistro Sable is Noble Inns' latest creation - a neighbourhood Bistro inspired by the spirit of classic Parisian bistro's. We serve classic dishes using the same Noble Inns ethos of sourcing our ingredients with the upmost Provence which will include dayboat fish to Game from the Royal estates. Bistro Sablé is Noble Inns' newest culinary venture, blending contemporary elegance with the charm of a classic French bistro. Located Islington, our mission is to deliver exceptional food, warm hospitality, and unforgettable guest experiences. We are looking for a dynamic General Manager to lead our team, uphold our high standards, and drive the success of the restaurant. As General Manager, you will be the cornerstone of our latest restaurant. You'll be responsible for overseeing all aspects of the operations. We are looking for a dynamic, entrepreneurial leader with a deep passion for service, a flair for innovation, and the ability to shape excellence. Location: 63-69 Canonbury Rd, Islington, London, N1 2DG Reports To: Owner Key Responsibilities: Lead the pre-opening process: recruitment, training, and operational setup Shape and execute a unique guest experience aligned with the new brand vision Build and mentor a high-performance team committed to hospitality excellence Drive financial success through strategic planning and cost control Foster partnerships within the local community and industry Ensure compliance with Noble Inns' standards, policies, and values You Bring: 5+ years of experience Passion for design, food & beverage, and guest-centric experiences Strong financial acumen and operational expertise Charisma, adaptability, and a genuine love for people Must have a minimum of WSET level 2 qualification About Us: Operated by the award-winning Noble Inns. Each one of our sites, much like our teams, is individual with a unique and quirky personality! We believe in looking after our people just as well as we look after our guests. Have a passion for developing people's careers and promoting from within. What's in it for you: The opportunity to be an autonomous General Manager where your ideas can be developed into the business and where your hard-work is regularly rewarded. Learning and development opportunities offering tangible career progression. Well balanced meals on duty. Paid overtime. Company pension. Additional benefits including Cycle to Work Scheme, Tech Scheme etc. Applicants must be passionate and take great pride in what they put on the plate and help us grow our good reputation further. We look forward to hearing from you.
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
A leading construction firm in the Thames Region is seeking a Site Manager/Senior Site Manager to oversee operational activities. This role involves leading the site team, ensuring all projects meet HSQE and budget requirements, and managing local impacts. Candidates should have recognised Civil Engineering qualifications and experience in the Water/Waste Water Treatment Industry. The company offers a dynamic work environment focused on safety and efficiency.
May 02, 2026
Full time
A leading construction firm in the Thames Region is seeking a Site Manager/Senior Site Manager to oversee operational activities. This role involves leading the site team, ensuring all projects meet HSQE and budget requirements, and managing local impacts. Candidates should have recognised Civil Engineering qualifications and experience in the Water/Waste Water Treatment Industry. The company offers a dynamic work environment focused on safety and efficiency.
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Head of People & Culture Location: Bracknell, fully office based Salary: up to 60,000 per annum, depending on experience Are you a dynamic leader passionate about fostering a thriving workplace culture? Our client is seeking a talented Head of People & Culture to spearhead their HR initiatives and help shape an exciting transformation journey. If you're ready to make an impact and drive meaningful change, we want to hear from you! Key Responsibilities : Culture & Values Champion a positive, inclusive, and high-performance culture. Embed organisational values into all people practices. Advise the CEO and senior leadership on people-related risks, opportunities, and trends. Lead organisational development, workforce planning, and succession planning. Operational HR & Compliance Ensure compliance with employment law, GDPR, and health & safety regulations. Lead employee relations, including performance management, absence, disciplinary actions, and grievances. Maintain accurate HR policies and contracts, along with HR data, metrics, and reporting. People Management Develop leadership capabilities and enhance management effectiveness. Coach and support managers in people-management skills. Embed robust performance management frameworks. Recruitment & Talent Management Oversee recruitment efforts that promote a strong employer brand and inclusive practices. Partner with leaders on workforce planning and succession strategies. Lead initiatives for talent development and retention. Reward, Wellbeing & Engagement Manage pay, benefits, and annual review processes. Deliver innovative employee wellbeing initiatives. Measure and enhance employee engagement. Personal Attributes & Experience : Hands-on, pragmatic, and credible leadership approach, with a strong operational HR background. Demonstrated ability to identify and address bias effectively. Proven capability to influence organisational culture using evidence-based strategies. CIPD Level 5 or equivalent experience. Step into a role where you can truly make a difference. Join our client as the Head of People & Culture and help cultivate a vibrant workplace culture that everyone can thrive in! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 02, 2026
Full time
Head of People & Culture Location: Bracknell, fully office based Salary: up to 60,000 per annum, depending on experience Are you a dynamic leader passionate about fostering a thriving workplace culture? Our client is seeking a talented Head of People & Culture to spearhead their HR initiatives and help shape an exciting transformation journey. If you're ready to make an impact and drive meaningful change, we want to hear from you! Key Responsibilities : Culture & Values Champion a positive, inclusive, and high-performance culture. Embed organisational values into all people practices. Advise the CEO and senior leadership on people-related risks, opportunities, and trends. Lead organisational development, workforce planning, and succession planning. Operational HR & Compliance Ensure compliance with employment law, GDPR, and health & safety regulations. Lead employee relations, including performance management, absence, disciplinary actions, and grievances. Maintain accurate HR policies and contracts, along with HR data, metrics, and reporting. People Management Develop leadership capabilities and enhance management effectiveness. Coach and support managers in people-management skills. Embed robust performance management frameworks. Recruitment & Talent Management Oversee recruitment efforts that promote a strong employer brand and inclusive practices. Partner with leaders on workforce planning and succession strategies. Lead initiatives for talent development and retention. Reward, Wellbeing & Engagement Manage pay, benefits, and annual review processes. Deliver innovative employee wellbeing initiatives. Measure and enhance employee engagement. Personal Attributes & Experience : Hands-on, pragmatic, and credible leadership approach, with a strong operational HR background. Demonstrated ability to identify and address bias effectively. Proven capability to influence organisational culture using evidence-based strategies. CIPD Level 5 or equivalent experience. Step into a role where you can truly make a difference. Join our client as the Head of People & Culture and help cultivate a vibrant workplace culture that everyone can thrive in! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Bathroom Installation Manager Peterborough Up to 50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Peterborough and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Peterborough or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to 50k, plus 4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
May 02, 2026
Full time
Bathroom Installation Manager Peterborough Up to 50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Peterborough and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Peterborough or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to 50k, plus 4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
HSE Advisor London Circa 63,000 + Car Allowance + Travel + Benefits We are working alongside a high-profile Principal Contractor who are seeking an HSE Advisor to join a dynamic, fast-growing organisation working on major cladding, remediation, and retrofit projects nationwide. The role offers the opportunity to be highly site-focused with involvement in audits, inspections, and safety management across occupied premises, primarily within London's most prominent zones. The successful HSE Advisor will: Conduct site inspections, safety audits, and risk assessments on occupied premises with high safety standards in place. Work closely with project teams and supply chains to ensure compliance and safe management of projects. Support incident investigations and promote a proactive safety culture across multiple schemes. The successful candidate will have: A solid understanding of site safety management, ideally with experience in cladding or remediation projects. Relevant NEBOSH certification and/or tech IOSH qualification. Experience working on occupied construction sites and managing safety during sensitive operations. This is a fantastic opportunity to develop your career within a high-growth sector, with long-term prospects including progression into a SHEQ Manager role. For more information or to apply please contact James Howard on or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.
May 02, 2026
Full time
HSE Advisor London Circa 63,000 + Car Allowance + Travel + Benefits We are working alongside a high-profile Principal Contractor who are seeking an HSE Advisor to join a dynamic, fast-growing organisation working on major cladding, remediation, and retrofit projects nationwide. The role offers the opportunity to be highly site-focused with involvement in audits, inspections, and safety management across occupied premises, primarily within London's most prominent zones. The successful HSE Advisor will: Conduct site inspections, safety audits, and risk assessments on occupied premises with high safety standards in place. Work closely with project teams and supply chains to ensure compliance and safe management of projects. Support incident investigations and promote a proactive safety culture across multiple schemes. The successful candidate will have: A solid understanding of site safety management, ideally with experience in cladding or remediation projects. Relevant NEBOSH certification and/or tech IOSH qualification. Experience working on occupied construction sites and managing safety during sensitive operations. This is a fantastic opportunity to develop your career within a high-growth sector, with long-term prospects including progression into a SHEQ Manager role. For more information or to apply please contact James Howard on or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.
Regional Business Development Manager Yorkshire and Humberside Permanent/full-time Location: Field-based throughout Yorkshire (precise regional remit to be agreed on an individual basis) Salary: £26-32k base (depending on experience) + commission (£40-50k OTE) + £3k car allowance Own your patch. Launch a new product. Earn £40-50k OTE in year one. You ll be the face of Bar Juice 5000 and SNÜ, a well-established e-liquid product and our entrant into the nicotine pouch space respectively. Your focus will be generating new business in your area with flexibility around how your patch is defined and what you re doing to go after it. You ll also manage your own accounts, so looking after existing customers will still be a key part of what you re doing day in day out. Regional Business Development Manager: What you ll do Drive existing business and new business across vape retailers, convenience stores and similar outlets Own your territory, pipeline and strategy from first contact through to close Keep and manage the accounts you bring on Build strong buying relationships with store owners and managers What you ll need Experience in working with vaping, nicotine or tobacco products A full UK driving licence and access to your own vehicle (which you ll be reimbursed monthly for using on our behalf) About 3-4 years experience years in business Prior experience in a field-based role FMCG or impulse product/sector experience is useful, but not a dealbreaker Confidence using CRM software tools such as Salesforce, HubSpot There s no pressure cooker culture here. You ll be part of a delivery-first set-up with a smart-casual dress code where you re trusted to get on with things and do your job. You ll have the tools and support you need, without any of us breathing down your neck. Sometimes you ll get together with your colleagues on-site in Bolton, but these occasions will be few and far between (once a quarter or so). The rest will be in the field, and you ll be reimbursed for your mileage and vehicle usage through a car allowance (paid monthly). You ll also get the chance to represent our brands at trade shows and industry events, and we ll make sure that you re always kept up to date with product compliance as needed. In an ideal world, you ll be happy covering cities such as Leeds and Sheffield, plus everywhere in between. But within reason, we re happy to compromise on this for the right people. About the company You ll be joining the Klinsmann Partnership Ltd, where we are committed to revolutionising the vaping and nicotine product industries through innovation, sustainability, and global distribution. We own and operate some of the leading brands in these industries, focusing on delivering high-quality, responsibly sourced products to consumers worldwide. You ll be helping us grow brands in our portfolio such as Bar Juice 5000 Nicotine Salt E-Liquid, a game-changing product, and SNÜ Nicotine Pouches, our latest innovation and launch product into the nicotine pouch space. Apply Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later. Or if you have any questions first, you can email them over. Everyone will receive a response.
May 02, 2026
Full time
Regional Business Development Manager Yorkshire and Humberside Permanent/full-time Location: Field-based throughout Yorkshire (precise regional remit to be agreed on an individual basis) Salary: £26-32k base (depending on experience) + commission (£40-50k OTE) + £3k car allowance Own your patch. Launch a new product. Earn £40-50k OTE in year one. You ll be the face of Bar Juice 5000 and SNÜ, a well-established e-liquid product and our entrant into the nicotine pouch space respectively. Your focus will be generating new business in your area with flexibility around how your patch is defined and what you re doing to go after it. You ll also manage your own accounts, so looking after existing customers will still be a key part of what you re doing day in day out. Regional Business Development Manager: What you ll do Drive existing business and new business across vape retailers, convenience stores and similar outlets Own your territory, pipeline and strategy from first contact through to close Keep and manage the accounts you bring on Build strong buying relationships with store owners and managers What you ll need Experience in working with vaping, nicotine or tobacco products A full UK driving licence and access to your own vehicle (which you ll be reimbursed monthly for using on our behalf) About 3-4 years experience years in business Prior experience in a field-based role FMCG or impulse product/sector experience is useful, but not a dealbreaker Confidence using CRM software tools such as Salesforce, HubSpot There s no pressure cooker culture here. You ll be part of a delivery-first set-up with a smart-casual dress code where you re trusted to get on with things and do your job. You ll have the tools and support you need, without any of us breathing down your neck. Sometimes you ll get together with your colleagues on-site in Bolton, but these occasions will be few and far between (once a quarter or so). The rest will be in the field, and you ll be reimbursed for your mileage and vehicle usage through a car allowance (paid monthly). You ll also get the chance to represent our brands at trade shows and industry events, and we ll make sure that you re always kept up to date with product compliance as needed. In an ideal world, you ll be happy covering cities such as Leeds and Sheffield, plus everywhere in between. But within reason, we re happy to compromise on this for the right people. About the company You ll be joining the Klinsmann Partnership Ltd, where we are committed to revolutionising the vaping and nicotine product industries through innovation, sustainability, and global distribution. We own and operate some of the leading brands in these industries, focusing on delivering high-quality, responsibly sourced products to consumers worldwide. You ll be helping us grow brands in our portfolio such as Bar Juice 5000 Nicotine Salt E-Liquid, a game-changing product, and SNÜ Nicotine Pouches, our latest innovation and launch product into the nicotine pouch space. Apply Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later. Or if you have any questions first, you can email them over. Everyone will receive a response.
£45k - £125k basic salary + £900pm Car allowance + Uncapped OTE IF Have sold Fire Alarm or Electronic Security maintenance Contracts Are a Systems seller who can bring in projects or develop new accounts Are a Business owner Looking to take a sale of business and have a involvement or just pass on and have your clients looked after OR - you are systems seller with £500k+ in Fire or Security sales OR have National Account or Multi site customers like chains of shops, hotels, that you sell Fire and Security systems or maintenance too? Benefits - for Service Sales/ maintenance Contract Sales/ National Account Sales (BDM, Sales Manager or Business Development Manager) £45k - £125k Salary £10k car allowance Uncapped OTE/ Commission DESCRIPTION - If you are a National Account Sales BDM/ Account Manager winning multisite service Sales in Fire and Security or Fire Alarm, Intruder, CCTV Sell Fire Alarm, CCTV or Intruder Systems and Service Contracts to End Users Fire and Security Systems Design if you can (But in house team if needed) and its Service. Offices in Midlands with Display suite to utilise Can live anywhere in England or commutable to Midlands (Swansea, Manchester, Leeds, Milton Keynes, Birmingham, Leicester, Oxford, Northampton, or similar England areas. Get an Experienced and dynamic team of peers who are legends selling Fire & Security Quick decision making from MD and flexibility for great pricing (not low margins) Maintenance Sales/ Service Sales Packages to promote and sell to your customers Fire and Security Engineers across UK with 90%+ 1st fix rate to promote Like a franchise opportunity as more you deliver more you get, will full support of sales Can build a team if wanted as no barriers here and lots of verticals too grow HOW TO APPLY - If you are a National Account Sales BDM/ Account Manager winning multisite service Sales in Fire and Security or Fire Alarm, Intruder, CCTV Great for a BDM, Service Sales Person/ National Accounts Winner, Fire and Security Regional or Area Sales Manager who can or win Multisite or National accounts . You would have worked for BAFE, SSAIB or NACOSS/ NSI Fire and/ or Security company this is an excellent opportunity. If you sell maintenance agreements (or Systems sales) call Fire & Security Careers. If you have the experience selling Fire and Security maintenance contracts, are in UK working for companies who are NACOSS, SSAIB, BAFE or FIA, then apply and increase potential earnings, enjoy successes with quicker decisions to win accounts and work from home! Chat soon! Sales manager, Business Development, Business Development Manager, BDM, Account Manager, National Account, Fire and Security, alarm, Fire alarm, CCTV, England and have Sales that can generate or bring Speak soon!
May 02, 2026
Full time
£45k - £125k basic salary + £900pm Car allowance + Uncapped OTE IF Have sold Fire Alarm or Electronic Security maintenance Contracts Are a Systems seller who can bring in projects or develop new accounts Are a Business owner Looking to take a sale of business and have a involvement or just pass on and have your clients looked after OR - you are systems seller with £500k+ in Fire or Security sales OR have National Account or Multi site customers like chains of shops, hotels, that you sell Fire and Security systems or maintenance too? Benefits - for Service Sales/ maintenance Contract Sales/ National Account Sales (BDM, Sales Manager or Business Development Manager) £45k - £125k Salary £10k car allowance Uncapped OTE/ Commission DESCRIPTION - If you are a National Account Sales BDM/ Account Manager winning multisite service Sales in Fire and Security or Fire Alarm, Intruder, CCTV Sell Fire Alarm, CCTV or Intruder Systems and Service Contracts to End Users Fire and Security Systems Design if you can (But in house team if needed) and its Service. Offices in Midlands with Display suite to utilise Can live anywhere in England or commutable to Midlands (Swansea, Manchester, Leeds, Milton Keynes, Birmingham, Leicester, Oxford, Northampton, or similar England areas. Get an Experienced and dynamic team of peers who are legends selling Fire & Security Quick decision making from MD and flexibility for great pricing (not low margins) Maintenance Sales/ Service Sales Packages to promote and sell to your customers Fire and Security Engineers across UK with 90%+ 1st fix rate to promote Like a franchise opportunity as more you deliver more you get, will full support of sales Can build a team if wanted as no barriers here and lots of verticals too grow HOW TO APPLY - If you are a National Account Sales BDM/ Account Manager winning multisite service Sales in Fire and Security or Fire Alarm, Intruder, CCTV Great for a BDM, Service Sales Person/ National Accounts Winner, Fire and Security Regional or Area Sales Manager who can or win Multisite or National accounts . You would have worked for BAFE, SSAIB or NACOSS/ NSI Fire and/ or Security company this is an excellent opportunity. If you sell maintenance agreements (or Systems sales) call Fire & Security Careers. If you have the experience selling Fire and Security maintenance contracts, are in UK working for companies who are NACOSS, SSAIB, BAFE or FIA, then apply and increase potential earnings, enjoy successes with quicker decisions to win accounts and work from home! Chat soon! Sales manager, Business Development, Business Development Manager, BDM, Account Manager, National Account, Fire and Security, alarm, Fire alarm, CCTV, England and have Sales that can generate or bring Speak soon!
