Are you an experienced legal industry professional passionate about AI adoption and legal transformation? Do you have the credentials to gain immediate respect as a strategic advisor within the Magic Circle or top-tier law firms, beyond that of a vendor? If so, this role could be a significant next step in your career. Our client is a fast-growing, global legal technology business at the forefront of legal AI and digital transformation in the legal sector. Their platform is trusted by some of the world s most prestigious law firms and corporate legal departments, and they are now building a specialist team of legal innovation professionals to drive deep, lasting AI adoption and customer success across their most strategic accounts. This is a rare opportunity to be in at the ground level of something genuinely new. You won t be managing a 50-account portfolio or chasing renewal metrics. You ll own a handful of key relationships, act as a trusted strategic advisor in legal innovation, knowledge management, and practice innovation, and help define what AI adoption looks like in a large law firm for a business where your insights will directly shape the product roadmap. Location: UK Fully Remote, but will need to get into London easily. Travel to client sites and global company events required Salary: Up to £157,000 base + bonus + equity AS DIRECTOR, LEGAL INNOVATION & AI ADOPTION, YOUR RESPONSIBILITIES WILL INCLUDE: Own a portfolio of strategic law firm and legal department accounts, acting as the primary point of relationship for their legal transformation journey and overall adoption of new AI technology, ensuring customer success and confidence. Develop and execute tailored AI adoption roadmaps for each client working with firm leadership, innovation counsel, legal operations leads, CIOs, and practice group heads to identify high-value use cases and build measurable implementation plans. Lead executive-level business reviews with management committees, Chief Innovation Officers, and senior partners communicating ROI, adoption progress, and strategic direction with confidence Devise practice group strategies and knowledge management approaches that move clients from initial implementation to broad, daily AI usage across the organisation. Focus on customer success and product adoption protecting net revenue retention and identifying meaningful upsell and cross-sell opportunities aligned to client needs. Proactively identify at-risk accounts and partner with Sales and Forward Deployed Engineering teams to develop remediation plans. Channel client feedback directly into the product roadmap by collaborating with Product and Engineering teams Represent the business at legal technology conferences, client advisory boards, and industry events contributing to thought leadership in legal AI, legal operations, and digital transformation. THE IDEAL DIRECTOR, LEGAL INNOVATION & AI ADOPTION WILL HAVE: 15+ years of senior professional experience within the legal sector, legal technology, legal operations, legal innovation, or management consulting focused on law firms Strong law firm fluency a genuine understanding of how firms are structured, how decisions are made, how technology is evaluated, and what drives attorney behaviour Prior practice as a lawyer (associate or counsel level) is a significant advantage though outstanding candidates from legal technology, legal solutions, or consulting backgrounds with deep relationships at law firms will also be considered. Demonstrable experience in change management, knowledge management, and practice innovation with a track record of implementing disruptive technology within a law firm or legal department environment A proven track record of building trusted advisory relationships with senior law firm stakeholders partners, COOs, CIOs, innovation counsel, and practice group leaders Familiarity with AI applications in legal practice and the broader LegalTech ecosystem; you don t need to be an engineer, but you need to be able to make lawyers unafraid of AI and confident in how to use it. Outstanding communication and presentation skills you can design and deliver compelling ROI narratives for senior audiences. Comfortable travelling up to 25% of the time to client sites and company events (including some US travel for annual conferences and kick-offs) WHY JOIN THIS BUSINESS AS THEIR DIRECTOR, LEGAL INNOVATION & AI ADOPTION? This is a pioneer role in legal innovation the first of its kind in the UK for this business. You will define what the legal innovation function looks like, build the playbook, and directly influence how the team grows. There is no ceiling here. You will have genuine access to the product roadmap. The team reports to the Chief Product Officer, meaning your client insight directly shapes where the platform goes. This level of influence is rare at a business of this scale. A handful of accounts, not fifty. This role is about depth, not volume. You will build real, trusted relationships with some of the most sophisticated legal organisations in the world not manage a revolving door of renewals. The culture is genuinely different. This is a business that values humility, collaboration, and doing the right thing for clients. Everyone who makes it here has that in common. If you ve come from the grind of Big Four or large law, you ll feel the difference immediately. Strong EMEA culture and support. You ll join a well-regarded international team with local UK peers, an engaged VP of International, and a manager based on the East Coast US making time zones manageable. The growth trajectory is open. Whether that means leading the legal innovation function, owning practice innovation and knowledge management strategy, shaping product market fit in legal AI and digital transformation, or developing into a broader leadership role as the team scales this is a business where you can build something. Armstrong Lloyd is a B2B Commercial Team recruitment services provider. We specialise in the B2B SaaS and legal technology space and have a variety of similar roles available. We offer a personal service that will give you the best possible outcome in the recruitment process.
May 07, 2026
Full time
Are you an experienced legal industry professional passionate about AI adoption and legal transformation? Do you have the credentials to gain immediate respect as a strategic advisor within the Magic Circle or top-tier law firms, beyond that of a vendor? If so, this role could be a significant next step in your career. Our client is a fast-growing, global legal technology business at the forefront of legal AI and digital transformation in the legal sector. Their platform is trusted by some of the world s most prestigious law firms and corporate legal departments, and they are now building a specialist team of legal innovation professionals to drive deep, lasting AI adoption and customer success across their most strategic accounts. This is a rare opportunity to be in at the ground level of something genuinely new. You won t be managing a 50-account portfolio or chasing renewal metrics. You ll own a handful of key relationships, act as a trusted strategic advisor in legal innovation, knowledge management, and practice innovation, and help define what AI adoption looks like in a large law firm for a business where your insights will directly shape the product roadmap. Location: UK Fully Remote, but will need to get into London easily. Travel to client sites and global company events required Salary: Up to £157,000 base + bonus + equity AS DIRECTOR, LEGAL INNOVATION & AI ADOPTION, YOUR RESPONSIBILITIES WILL INCLUDE: Own a portfolio of strategic law firm and legal department accounts, acting as the primary point of relationship for their legal transformation journey and overall adoption of new AI technology, ensuring customer success and confidence. Develop and execute tailored AI adoption roadmaps for each client working with firm leadership, innovation counsel, legal operations leads, CIOs, and practice group heads to identify high-value use cases and build measurable implementation plans. Lead executive-level business reviews with management committees, Chief Innovation Officers, and senior partners communicating ROI, adoption progress, and strategic direction with confidence Devise practice group strategies and knowledge management approaches that move clients from initial implementation to broad, daily AI usage across the organisation. Focus on customer success and product adoption protecting net revenue retention and identifying meaningful upsell and cross-sell opportunities aligned to client needs. Proactively identify at-risk accounts and partner with Sales and Forward Deployed Engineering teams to develop remediation plans. Channel client feedback directly into the product roadmap by collaborating with Product and Engineering teams Represent the business at legal technology conferences, client advisory boards, and industry events contributing to thought leadership in legal AI, legal operations, and digital transformation. THE IDEAL DIRECTOR, LEGAL INNOVATION & AI ADOPTION WILL HAVE: 15+ years of senior professional experience within the legal sector, legal technology, legal operations, legal innovation, or management consulting focused on law firms Strong law firm fluency a genuine understanding of how firms are structured, how decisions are made, how technology is evaluated, and what drives attorney behaviour Prior practice as a lawyer (associate or counsel level) is a significant advantage though outstanding candidates from legal technology, legal solutions, or consulting backgrounds with deep relationships at law firms will also be considered. Demonstrable experience in change management, knowledge management, and practice innovation with a track record of implementing disruptive technology within a law firm or legal department environment A proven track record of building trusted advisory relationships with senior law firm stakeholders partners, COOs, CIOs, innovation counsel, and practice group leaders Familiarity with AI applications in legal practice and the broader LegalTech ecosystem; you don t need to be an engineer, but you need to be able to make lawyers unafraid of AI and confident in how to use it. Outstanding communication and presentation skills you can design and deliver compelling ROI narratives for senior audiences. Comfortable travelling up to 25% of the time to client sites and company events (including some US travel for annual conferences and kick-offs) WHY JOIN THIS BUSINESS AS THEIR DIRECTOR, LEGAL INNOVATION & AI ADOPTION? This is a pioneer role in legal innovation the first of its kind in the UK for this business. You will define what the legal innovation function looks like, build the playbook, and directly influence how the team grows. There is no ceiling here. You will have genuine access to the product roadmap. The team reports to the Chief Product Officer, meaning your client insight directly shapes where the platform goes. This level of influence is rare at a business of this scale. A handful of accounts, not fifty. This role is about depth, not volume. You will build real, trusted relationships with some of the most sophisticated legal organisations in the world not manage a revolving door of renewals. The culture is genuinely different. This is a business that values humility, collaboration, and doing the right thing for clients. Everyone who makes it here has that in common. If you ve come from the grind of Big Four or large law, you ll feel the difference immediately. Strong EMEA culture and support. You ll join a well-regarded international team with local UK peers, an engaged VP of International, and a manager based on the East Coast US making time zones manageable. The growth trajectory is open. Whether that means leading the legal innovation function, owning practice innovation and knowledge management strategy, shaping product market fit in legal AI and digital transformation, or developing into a broader leadership role as the team scales this is a business where you can build something. Armstrong Lloyd is a B2B Commercial Team recruitment services provider. We specialise in the B2B SaaS and legal technology space and have a variety of similar roles available. We offer a personal service that will give you the best possible outcome in the recruitment process.
About You As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers. You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development Well versed with using case management systems and CRM's (e.g., SFDC / JIRA). Previous experience in CSP is a bonus. Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' by identifying trends across the customer base and providing scalable recommendations to maximize value and retention Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization. Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion. Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they elevateCross Functional Collaboration: Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met Product Knowledge: Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
May 06, 2026
Full time
About You As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers. You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development Well versed with using case management systems and CRM's (e.g., SFDC / JIRA). Previous experience in CSP is a bonus. Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' by identifying trends across the customer base and providing scalable recommendations to maximize value and retention Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization. Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion. Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they elevateCross Functional Collaboration: Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met Product Knowledge: Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Job Title: Cash Management Systems Project Manager Duration: 6 months, extensions likely Location: London/Hybrid (two to three days in the office) Salary: Competitive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The Opportunity We're partnering with a leading global financial institution to hire a Project Manager (VP) to lead the EMEA delivery of a next-generation Cash Management System (CMS). This is a high-impact role at the heart of a major Transaction Banking transformation programme, where you'll drive delivery of a modern, scalable, client-centric platform across multiple EMEA markets-working closely with globally distributed teams, including US-based development functions. If you thrive in complex, cross-border environments and enjoy delivering large-scale digital change, this role puts you right at the centre of it. Key Responsibilities Lead end-to-end delivery of the EMEA Cash Management System implementation, from discovery through to go-live and BAU handover Act as the primary bridge between EMEA stakeholders and US-based development teams, ensuring alignment on scope, priorities, and timelines Drive cross-functional coordination across business, technology, operations, and control functions Deliver using Agile / hybrid methodologies, balancing iterative delivery with strong governance Oversee financials, resource planning, risks, issues, and dependencies across the programme Provide clear and concise executive-level reporting and stakeholder updates Ensure delivery aligns with strategic objectives, regulatory expectations, and audit standards Lead and motivate multi-disciplinary project teams, including senior workstream leads What We're Looking For Proven experience delivering Cash Management Systems or Transaction Banking platforms Strong background in customer channel / digital client platform implementations Demonstrated success managing complex, cross-regional projects within financial services Hands-on experience with Agile or hybrid delivery frameworks Ability to operate effectively across global teams and time zones Excellent stakeholder management skills, including senior executive engagement Strong commercial awareness with experience managing budgets, forecasts, and delivery plans Preferred Experience Experience within a regulated banking environment Knowledge of liquidity, payments, and cash management products Certifications such as PMP, PRINCE2, APM, Scrum, or SAFe Why Apply? Work on a strategically critical transformation programme with high visibility Play a key role in delivering a modern digital banking platform across EMEA Collaborate with global teams on a cutting-edge Agile delivery model Join a high-performing change and transformation function How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 05, 2026
Contractor
Job Title: Cash Management Systems Project Manager Duration: 6 months, extensions likely Location: London/Hybrid (two to three days in the office) Salary: Competitive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The Opportunity We're partnering with a leading global financial institution to hire a Project Manager (VP) to lead the EMEA delivery of a next-generation Cash Management System (CMS). This is a high-impact role at the heart of a major Transaction Banking transformation programme, where you'll drive delivery of a modern, scalable, client-centric platform across multiple EMEA markets-working closely with globally distributed teams, including US-based development functions. If you thrive in complex, cross-border environments and enjoy delivering large-scale digital change, this role puts you right at the centre of it. Key Responsibilities Lead end-to-end delivery of the EMEA Cash Management System implementation, from discovery through to go-live and BAU handover Act as the primary bridge between EMEA stakeholders and US-based development teams, ensuring alignment on scope, priorities, and timelines Drive cross-functional coordination across business, technology, operations, and control functions Deliver using Agile / hybrid methodologies, balancing iterative delivery with strong governance Oversee financials, resource planning, risks, issues, and dependencies across the programme Provide clear and concise executive-level reporting and stakeholder updates Ensure delivery aligns with strategic objectives, regulatory expectations, and audit standards Lead and motivate multi-disciplinary project teams, including senior workstream leads What We're Looking For Proven experience delivering Cash Management Systems or Transaction Banking platforms Strong background in customer channel / digital client platform implementations Demonstrated success managing complex, cross-regional projects within financial services Hands-on experience with Agile or hybrid delivery frameworks Ability to operate effectively across global teams and time zones Excellent stakeholder management skills, including senior executive engagement Strong commercial awareness with experience managing budgets, forecasts, and delivery plans Preferred Experience Experience within a regulated banking environment Knowledge of liquidity, payments, and cash management products Certifications such as PMP, PRINCE2, APM, Scrum, or SAFe Why Apply? Work on a strategically critical transformation programme with high visibility Play a key role in delivering a modern digital banking platform across EMEA Collaborate with global teams on a cutting-edge Agile delivery model Join a high-performing change and transformation function How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
May 04, 2026
Full time
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
A tech investment firm in the United Kingdom is looking for a Digital Customer Success Manager to enhance customer satisfaction and retention through effective communication and data analysis. The ideal candidate will have over 2 years of experience in customer success with a strong technical background. Responsibilities include identifying customer trends, monitoring usage patterns, and educating customers on product features. The position emphasizes proactive customer engagement to maximize value and mitigate risks.
May 03, 2026
Full time
A tech investment firm in the United Kingdom is looking for a Digital Customer Success Manager to enhance customer satisfaction and retention through effective communication and data analysis. The ideal candidate will have over 2 years of experience in customer success with a strong technical background. Responsibilities include identifying customer trends, monitoring usage patterns, and educating customers on product features. The position emphasizes proactive customer engagement to maximize value and mitigate risks.
Job Title: Client Operations Analyst Duration: 9 months Location: Manchester/Hybrid (four days per week in the office) Salary: 35000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client is a leading global asset management and banking firm, known for driving innovation and serving an impressive roster of customers, including 97% of the world's top banks. They are now seeking a dedicated Client Operations Analyst to join their dynamic EMEA Global Client Activation team! Why This Role Matters: As a Client Operations Analyst, you will play a crucial role in enhancing the client experience through effective onboarding and market activation processes. You will work closely with a talented team in Manchester, supporting clients and investment managers by ensuring timely and accurate account and market setups. What You'll Do: Influence Client Experience: Handle client instructions, projects, and queries with precision and timeliness. Build Relationships: Collaborate with internal stakeholders to facilitate smooth account setups and investment lifecycle activities. Guide Clients: Educate clients about requirements and regulations, simplifying complex investment processes. Ensure Accuracy: Interpret client instructions and assist with account setup and maintenance on proprietary systems. Monitor Activities: Conduct regular reviews of outstanding client requests, adhering to service level agreements. To Excel in This Role, You'll Need: Proven Skills: Exceptional organisation, attention to detail, and strong client service abilities. Proactive Mindset: A willingness to take initiative and adapt to changing circumstances. Communication: Fluent in English (minimum B2 level), with excellent written and verbal communication skills. Technical Proficiency: Strong digital skills, including proficiency in MS Excel. Preferred Qualifications: Experience in financial services. Ability to manage multiple high-volume tasks efficiently. Flexibility to work both autonomously and as part of a team. About Us: Our client fosters a culture that empowers employees to grow, innovate, and embrace their individuality. With a rich history and a commitment to client service, they provide an environment where you can thrive. If you're ready to make an impact and contribute to a successful team, we want to hear from you! Apply today and take the next step in your career with our client. Together, let's shape the future of banking! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.
Oct 07, 2025
Contractor
Job Title: Client Operations Analyst Duration: 9 months Location: Manchester/Hybrid (four days per week in the office) Salary: 35000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client is a leading global asset management and banking firm, known for driving innovation and serving an impressive roster of customers, including 97% of the world's top banks. They are now seeking a dedicated Client Operations Analyst to join their dynamic EMEA Global Client Activation team! Why This Role Matters: As a Client Operations Analyst, you will play a crucial role in enhancing the client experience through effective onboarding and market activation processes. You will work closely with a talented team in Manchester, supporting clients and investment managers by ensuring timely and accurate account and market setups. What You'll Do: Influence Client Experience: Handle client instructions, projects, and queries with precision and timeliness. Build Relationships: Collaborate with internal stakeholders to facilitate smooth account setups and investment lifecycle activities. Guide Clients: Educate clients about requirements and regulations, simplifying complex investment processes. Ensure Accuracy: Interpret client instructions and assist with account setup and maintenance on proprietary systems. Monitor Activities: Conduct regular reviews of outstanding client requests, adhering to service level agreements. To Excel in This Role, You'll Need: Proven Skills: Exceptional organisation, attention to detail, and strong client service abilities. Proactive Mindset: A willingness to take initiative and adapt to changing circumstances. Communication: Fluent in English (minimum B2 level), with excellent written and verbal communication skills. Technical Proficiency: Strong digital skills, including proficiency in MS Excel. Preferred Qualifications: Experience in financial services. Ability to manage multiple high-volume tasks efficiently. Flexibility to work both autonomously and as part of a team. About Us: Our client fosters a culture that empowers employees to grow, innovate, and embrace their individuality. With a rich history and a commitment to client service, they provide an environment where you can thrive. If you're ready to make an impact and contribute to a successful team, we want to hear from you! Apply today and take the next step in your career with our client. Together, let's shape the future of banking! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.
Business Development Manager Location: Hybrid/Birmingham (once a fortnight on Thursday) Salary: £45,000 - £55,000 per annum plus OTE commission of up to £30,000 Contract Type: Permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You ICA part of Wilmington Plc are looking for an ambitious and driven Business Development Manager to expand ICA Commercial Services footprint in the EMEA region (Europe the Middle East & Africa). You will be instrumental in winning new clients, driving growth, and building strategic partnerships in this high-potential market. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Achieving budgeted sales and revenue performance for ICA s portfolio of qualifications, training, membership and risk management tools and services. • Developing and implementing new business and account management strategies and tactics. • Generating new business through a mixture of cold self-generated leads. • Hitting sales targets and KPIs, including activity-based metrics such as monthly client meeting quotas (details to be confirmed during sales plan formulation). • Identifying, managing, and growing a key account portfolio. • Working with the Sales Director to manage and grow a network of partners. • Collaborating with Marketing & Sales Director to generate leads. • Acting as the voice of the customer when working with the Product team to ensure ICA s services meet customer requirements in the region. • Generating new business through LinkedIn and other channels. • Adhering to the sales process to ensure CRM systems are kept up to date and that competitor and marketplace insight is fed back to the respective teams. What s the Best Thing About This Role The opportunity to play a pivotal role in ICA s international growth strategy, building relationships with new organisations across CEECA, and making a significant impact in a fast-growing global business. What s the Most Challenging Thing About This Role Breaking into new markets and building trust with new clients in a competitive landscape requires persistence, resilience, and the ability to adapt strategies for success. What We re Looking For To be successful in this role, you must have: • A proven track record as a commercial winner with experience delivering in a high-growth international business. • Strong verbal and written communication skills, with experience operating at Board level both internally and externally. • Resilience and tenacity, with a clear understanding of the importance of persistence in achieving large-scale business development success. • Excellent written and verbal communication skills. • Confidence presenting at senior level. • Innovative thinking and strong relationship-building experience. • Proven ability to work successfully as part of a team. • Ability to network effectively at all levels, both internally and externally. To be successful in this role, it would be great if you have: • Experience in the professional training and qualifications sector. • Experience selling into the Financial Services and other regulated sectors. • Experience working across AML, Financial Crime Prevention, KYC & CDD, Sanctions, Enterprise Wide Risk Management, and the GRC landscape. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards. Click on APPLY today!
Oct 06, 2025
Full time
Business Development Manager Location: Hybrid/Birmingham (once a fortnight on Thursday) Salary: £45,000 - £55,000 per annum plus OTE commission of up to £30,000 Contract Type: Permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You ICA part of Wilmington Plc are looking for an ambitious and driven Business Development Manager to expand ICA Commercial Services footprint in the EMEA region (Europe the Middle East & Africa). You will be instrumental in winning new clients, driving growth, and building strategic partnerships in this high-potential market. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Achieving budgeted sales and revenue performance for ICA s portfolio of qualifications, training, membership and risk management tools and services. • Developing and implementing new business and account management strategies and tactics. • Generating new business through a mixture of cold self-generated leads. • Hitting sales targets and KPIs, including activity-based metrics such as monthly client meeting quotas (details to be confirmed during sales plan formulation). • Identifying, managing, and growing a key account portfolio. • Working with the Sales Director to manage and grow a network of partners. • Collaborating with Marketing & Sales Director to generate leads. • Acting as the voice of the customer when working with the Product team to ensure ICA s services meet customer requirements in the region. • Generating new business through LinkedIn and other channels. • Adhering to the sales process to ensure CRM systems are kept up to date and that competitor and marketplace insight is fed back to the respective teams. What s the Best Thing About This Role The opportunity to play a pivotal role in ICA s international growth strategy, building relationships with new organisations across CEECA, and making a significant impact in a fast-growing global business. What s the Most Challenging Thing About This Role Breaking into new markets and building trust with new clients in a competitive landscape requires persistence, resilience, and the ability to adapt strategies for success. What We re Looking For To be successful in this role, you must have: • A proven track record as a commercial winner with experience delivering in a high-growth international business. • Strong verbal and written communication skills, with experience operating at Board level both internally and externally. • Resilience and tenacity, with a clear understanding of the importance of persistence in achieving large-scale business development success. • Excellent written and verbal communication skills. • Confidence presenting at senior level. • Innovative thinking and strong relationship-building experience. • Proven ability to work successfully as part of a team. • Ability to network effectively at all levels, both internally and externally. To be successful in this role, it would be great if you have: • Experience in the professional training and qualifications sector. • Experience selling into the Financial Services and other regulated sectors. • Experience working across AML, Financial Crime Prevention, KYC & CDD, Sanctions, Enterprise Wide Risk Management, and the GRC landscape. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards. Click on APPLY today!
Join a leading SaaS company on a mission to secure the software that powers the world. We're seeking a strategic and data-driven Senior Marketing Programs Manager to lead regional marketing initiatives across EMEA. This role is pivotal in driving brand awareness, pipeline growth, and marketing performance. Key Responsibilities: Align regional marketing with go-to-market strategies and territory teams. Optimize account targeting using buyer intent and ideal customer profiles. Collaborate across product, digital, PR, and social teams to amplify brand presence. Analyze and report on campaign performance to guide future strategy. What You'll Bring: 5-7 years' experience in marketing, ideally in channel or partner marketing. Strong analytical and project management skills. Proven success in executing high-impact marketing programs. Excellent communication and stakeholder collaboration abilities McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Oct 03, 2025
Full time
Join a leading SaaS company on a mission to secure the software that powers the world. We're seeking a strategic and data-driven Senior Marketing Programs Manager to lead regional marketing initiatives across EMEA. This role is pivotal in driving brand awareness, pipeline growth, and marketing performance. Key Responsibilities: Align regional marketing with go-to-market strategies and territory teams. Optimize account targeting using buyer intent and ideal customer profiles. Collaborate across product, digital, PR, and social teams to amplify brand presence. Analyze and report on campaign performance to guide future strategy. What You'll Bring: 5-7 years' experience in marketing, ideally in channel or partner marketing. Strong analytical and project management skills. Proven success in executing high-impact marketing programs. Excellent communication and stakeholder collaboration abilities McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Job Title: Client Operations Analyst Duration: 9 months Location: Manchester/Hybrid (four days per week in the office) Salary: 35000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client is a leading global asset management and banking firm, known for driving innovation and serving an impressive roster of customers, including 97% of the world's top banks. They are now seeking a dedicated Client Operations Analyst to join their dynamic EMEA Global Client Activation team! Why This Role Matters: As a Client Operations Analyst, you will play a crucial role in enhancing the client experience through effective onboarding and market activation processes. You will work closely with a talented team in Manchester, supporting clients and investment managers by ensuring timely and accurate account and market setups. What You'll Do: Influence Client Experience: Handle client instructions, projects, and queries with precision and timeliness. Build Relationships: Collaborate with internal stakeholders to facilitate smooth account setups and investment lifecycle activities. Guide Clients: Educate clients about requirements and regulations, simplifying complex investment processes. Ensure Accuracy: Interpret client instructions and assist with account setup and maintenance on proprietary systems. Monitor Activities: Conduct regular reviews of outstanding client requests, adhering to service level agreements. To Excel in This Role, You'll Need: Proven Skills: Exceptional organisation, attention to detail, and strong client service abilities. Proactive Mindset: A willingness to take initiative and adapt to changing circumstances. Communication: Fluent in English (minimum B2 level), with excellent written and verbal communication skills. Technical Proficiency: Strong digital skills, including proficiency in MS Excel. Preferred Qualifications: Experience in financial services. Ability to manage multiple high-volume tasks efficiently. Flexibility to work both autonomously and as part of a team. About Us: Our client fosters a culture that empowers employees to grow, innovate, and embrace their individuality. With a rich history and a commitment to client service, they provide an environment where you can thrive. If you're ready to make an impact and contribute to a successful team, we want to hear from you! Apply today and take the next step in your career with our client. Together, let's shape the future of banking! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.
Sep 23, 2025
Contractor
Job Title: Client Operations Analyst Duration: 9 months Location: Manchester/Hybrid (four days per week in the office) Salary: 35000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client is a leading global asset management and banking firm, known for driving innovation and serving an impressive roster of customers, including 97% of the world's top banks. They are now seeking a dedicated Client Operations Analyst to join their dynamic EMEA Global Client Activation team! Why This Role Matters: As a Client Operations Analyst, you will play a crucial role in enhancing the client experience through effective onboarding and market activation processes. You will work closely with a talented team in Manchester, supporting clients and investment managers by ensuring timely and accurate account and market setups. What You'll Do: Influence Client Experience: Handle client instructions, projects, and queries with precision and timeliness. Build Relationships: Collaborate with internal stakeholders to facilitate smooth account setups and investment lifecycle activities. Guide Clients: Educate clients about requirements and regulations, simplifying complex investment processes. Ensure Accuracy: Interpret client instructions and assist with account setup and maintenance on proprietary systems. Monitor Activities: Conduct regular reviews of outstanding client requests, adhering to service level agreements. To Excel in This Role, You'll Need: Proven Skills: Exceptional organisation, attention to detail, and strong client service abilities. Proactive Mindset: A willingness to take initiative and adapt to changing circumstances. Communication: Fluent in English (minimum B2 level), with excellent written and verbal communication skills. Technical Proficiency: Strong digital skills, including proficiency in MS Excel. Preferred Qualifications: Experience in financial services. Ability to manage multiple high-volume tasks efficiently. Flexibility to work both autonomously and as part of a team. About Us: Our client fosters a culture that empowers employees to grow, innovate, and embrace their individuality. With a rich history and a commitment to client service, they provide an environment where you can thrive. If you're ready to make an impact and contribute to a successful team, we want to hear from you! Apply today and take the next step in your career with our client. Together, let's shape the future of banking! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.
We are seeking several experienced SaaS Customer Success Engineers to support the expansion of our client's Enterprise and Strategic customer accounts. They are a fast-growing company whose award-winning Enterprise Vendor Management (EVM) SaaS Software platform is specifically designed for Vendor Managers to maximise value for money whilst delivering absolute compliance across the supply chain. You will be working with clients across the UK and EMEA, to maximise the adoption and expansion of Enterprise and Strategic customer accounts. Responsibilities: As part of the Customer Success team, work with clients on ensuring digital engagement and adoption on the platform, as well as carry out training for lead users of the client. Support implementation for clients helping them gain a deeper knowledge by collaborating on deliverables such as demonstrations, FAQs, user guides and runbooks/documentation. Work with the Account Management and Customer Success team on potential upsell use cases and opportunities.Meet clients onsite and support workshops on continuous improvement, innovation, and opportunities to expand the use cases to other areas of the client business. Have responsibility in first line support - work directly with Customer Success and Technical Account Management to manage support tickets raised by the client and provide ways to troubleshoot and communicate any issues raised with the Product & Engineering teams, as well as regularly communicate updates to the client. Work closely across Customer Success and Product teams to share insights into the case studies adopted by our clients and understand more about ongoing requirements and upcoming product releases to communicate to our clients. Experience: At least 2 years' experience either in a Customer Success/Sales/Pre-Sales/or Solution Engineering/Cloud Deployment role in a SaaS company. Experience in analysing data and solving business requirements against common use cases, translating this into technically understandable content for clients. Understanding of tracking business metrics, goals, and the pain points of prospective customers. Exposure in working across multiple departments/teams, including engagement with Product and DevOps teams to understand new capabilities. You have a strong understanding of the SaaS industry. Personal skills for being bright, intelligent, and a quick thinker to support immediate client requests and high priority requirements, setting expectations accordingly. Strong client-facing experience for regularly meeting with clients and building a relationship with them. Attention to detail - you have strong technical and problem-solving skills to support complex issues and business cases presented by the client. Experience in running SQL queries and Regular Expression components to support our software solutions. The role offers 80% remote working (offices in SW1, some client travel required) and a comperhensive package including commission and salary and career growth opportunities.
Sep 22, 2025
Full time
We are seeking several experienced SaaS Customer Success Engineers to support the expansion of our client's Enterprise and Strategic customer accounts. They are a fast-growing company whose award-winning Enterprise Vendor Management (EVM) SaaS Software platform is specifically designed for Vendor Managers to maximise value for money whilst delivering absolute compliance across the supply chain. You will be working with clients across the UK and EMEA, to maximise the adoption and expansion of Enterprise and Strategic customer accounts. Responsibilities: As part of the Customer Success team, work with clients on ensuring digital engagement and adoption on the platform, as well as carry out training for lead users of the client. Support implementation for clients helping them gain a deeper knowledge by collaborating on deliverables such as demonstrations, FAQs, user guides and runbooks/documentation. Work with the Account Management and Customer Success team on potential upsell use cases and opportunities.Meet clients onsite and support workshops on continuous improvement, innovation, and opportunities to expand the use cases to other areas of the client business. Have responsibility in first line support - work directly with Customer Success and Technical Account Management to manage support tickets raised by the client and provide ways to troubleshoot and communicate any issues raised with the Product & Engineering teams, as well as regularly communicate updates to the client. Work closely across Customer Success and Product teams to share insights into the case studies adopted by our clients and understand more about ongoing requirements and upcoming product releases to communicate to our clients. Experience: At least 2 years' experience either in a Customer Success/Sales/Pre-Sales/or Solution Engineering/Cloud Deployment role in a SaaS company. Experience in analysing data and solving business requirements against common use cases, translating this into technically understandable content for clients. Understanding of tracking business metrics, goals, and the pain points of prospective customers. Exposure in working across multiple departments/teams, including engagement with Product and DevOps teams to understand new capabilities. You have a strong understanding of the SaaS industry. Personal skills for being bright, intelligent, and a quick thinker to support immediate client requests and high priority requirements, setting expectations accordingly. Strong client-facing experience for regularly meeting with clients and building a relationship with them. Attention to detail - you have strong technical and problem-solving skills to support complex issues and business cases presented by the client. Experience in running SQL queries and Regular Expression components to support our software solutions. The role offers 80% remote working (offices in SW1, some client travel required) and a comperhensive package including commission and salary and career growth opportunities.
