Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a German speaker is required. The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Fluent German - written and spoken. You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience. Salary, Hours and Benefits £13 per hour 37.5-hour week 6-month contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, amazing working environment Breakfast supplied daily Free parking Free refreshments and snacks Casual dress code
May 04, 2026
Contractor
Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a German speaker is required. The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Fluent German - written and spoken. You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience. Salary, Hours and Benefits £13 per hour 37.5-hour week 6-month contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, amazing working environment Breakfast supplied daily Free parking Free refreshments and snacks Casual dress code
Customer Service Advisor - Bi Lingual (EU Speaker) Location: London - The Verdant Office, 150 Aldersgate St, Barbican, London EC1A 4AB Work Model: In-office, 5 days per week Start Date: ASAP (contract until 31 December 2026) Pay Rate: 13.85 per hour Working Hours: 9:00 AM - 6:00 PM (1-hour lunch break) What you'll be doing: Our client is hiring a dedicated Logistics Service Account Management Coordinator to support TikTok Shop sellers across the EU, focusing on logistics operations. You'll work closely with top sellers to resolve queries, provide guidance, and coordinate with internal teams to ensure a seamless experience. Your role involves managing seller enquiries, investigating issues using data tools, and collaborating with logistics and customer support teams to deliver high-quality service. You will also educate sellers on platform policies and identify opportunities for process improvements. What you'll bring: Excellent written communication skills in English and one EU language (Spanish, French, German, or Italian) Experience in customer service or handling escalations Ability to thrive in a fast-paced, dynamic environment with adaptability Proficiency with digital tools, dashboards, and data analysis systems Strong problem-solving skills with a proactive approach and ownership mindset Preferred skills: Background in logistics, e-commerce, shipping, or warehousing (desirable) Experience working with CRM systems and data tools High attention to detail and organisational skills Tech-savvy with quick learning ability Experience coordinating across multiple teams and stakeholders Language requirements: Fluency in English Proficiency in at least one EU language (Spanish, French, German, or Italian) - Polish speakers are encouraged to apply. Join a vibrant team supporting innovative e-commerce solutions and enjoy a role that combines problem-solving with meaningful stakeholder engagement. If you're passionate about delivering excellent service and working in a collaborative environment, we'd love to hear from you!
May 01, 2026
Seasonal
Customer Service Advisor - Bi Lingual (EU Speaker) Location: London - The Verdant Office, 150 Aldersgate St, Barbican, London EC1A 4AB Work Model: In-office, 5 days per week Start Date: ASAP (contract until 31 December 2026) Pay Rate: 13.85 per hour Working Hours: 9:00 AM - 6:00 PM (1-hour lunch break) What you'll be doing: Our client is hiring a dedicated Logistics Service Account Management Coordinator to support TikTok Shop sellers across the EU, focusing on logistics operations. You'll work closely with top sellers to resolve queries, provide guidance, and coordinate with internal teams to ensure a seamless experience. Your role involves managing seller enquiries, investigating issues using data tools, and collaborating with logistics and customer support teams to deliver high-quality service. You will also educate sellers on platform policies and identify opportunities for process improvements. What you'll bring: Excellent written communication skills in English and one EU language (Spanish, French, German, or Italian) Experience in customer service or handling escalations Ability to thrive in a fast-paced, dynamic environment with adaptability Proficiency with digital tools, dashboards, and data analysis systems Strong problem-solving skills with a proactive approach and ownership mindset Preferred skills: Background in logistics, e-commerce, shipping, or warehousing (desirable) Experience working with CRM systems and data tools High attention to detail and organisational skills Tech-savvy with quick learning ability Experience coordinating across multiple teams and stakeholders Language requirements: Fluency in English Proficiency in at least one EU language (Spanish, French, German, or Italian) - Polish speakers are encouraged to apply. Join a vibrant team supporting innovative e-commerce solutions and enjoy a role that combines problem-solving with meaningful stakeholder engagement. If you're passionate about delivering excellent service and working in a collaborative environment, we'd love to hear from you!
VANRATH are delighted to be assisting a leading Services company with the recruitment of a Commercial Services Executive. This position is based in the company's Newtownabbey (Mallusk) office. Monday - Friday position. Working hours are 8am - 4:45pm or 8:30 - 5:15pm, Monday to Thursday, 8am - 3:30pm or 8:30-4pm, Friday This is a Permanent position. This company has an excellent reputation. Salary £30,000 - £32,500 + Great Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities Key Responsibilities: Act as a main point of contact for customers both locally and international based; Build strong, credible relationships with Customers, ensuring total satisfaction within Brett Martin product offering; Having an in-depth knowledge and understanding of each customer account, and any specific requirements; Collaborate closely with customers with regards to orders and enquiries; Work closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment; Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock; Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced; Ensure all quality issues raised by the Customer are followed through, and were appropriate raise and follow through credit notes for payment; Ensuring relevant Sales person is kept informed of any issues relating to their particular customers; Ensuring international based sales team are kept informed of all updated price lists; Providing all necessary Sales information for Customer visits i.e turnover, historical sales prices/s orders; Order entry, involving accuracy and attention to detail. The Ideal Person GCSE level education, including Maths and English Have excellent administrative and numeracy skills Fluency in verbal/written German/French/Spanish; knowledge of another language Have at least 1 to 3 years customer service experience within a busy office environment IT literacy skills and have experience of Windows based packages Desired criteria Degree level education For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
Apr 30, 2026
Full time
VANRATH are delighted to be assisting a leading Services company with the recruitment of a Commercial Services Executive. This position is based in the company's Newtownabbey (Mallusk) office. Monday - Friday position. Working hours are 8am - 4:45pm or 8:30 - 5:15pm, Monday to Thursday, 8am - 3:30pm or 8:30-4pm, Friday This is a Permanent position. This company has an excellent reputation. Salary £30,000 - £32,500 + Great Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities Key Responsibilities: Act as a main point of contact for customers both locally and international based; Build strong, credible relationships with Customers, ensuring total satisfaction within Brett Martin product offering; Having an in-depth knowledge and understanding of each customer account, and any specific requirements; Collaborate closely with customers with regards to orders and enquiries; Work closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment; Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock; Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced; Ensure all quality issues raised by the Customer are followed through, and were appropriate raise and follow through credit notes for payment; Ensuring relevant Sales person is kept informed of any issues relating to their particular customers; Ensuring international based sales team are kept informed of all updated price lists; Providing all necessary Sales information for Customer visits i.e turnover, historical sales prices/s orders; Order entry, involving accuracy and attention to detail. The Ideal Person GCSE level education, including Maths and English Have excellent administrative and numeracy skills Fluency in verbal/written German/French/Spanish; knowledge of another language Have at least 1 to 3 years customer service experience within a busy office environment IT literacy skills and have experience of Windows based packages Desired criteria Degree level education For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
FRENCH SELECTION (FS) Spanish speaking Customer Service Advisor Location: Omagh, Northern Ireland Office Based Role Salary: circa 30,000 per annum depending on experience Ref: 8228CS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8228CS The company: A well-established company who pride themselves in being the market leader in their industry with global operations Main duties: To provide excellent customer service and administrative support The role: - Deliver efficient and professional customer service to new and existing customers - Act as a first point of call to resolve any issues or customer enquiries - Assist with administration and event support when needed - Analyse and monitor customer trends and suggest improvements to management as necessary - Provide troubleshooting advice for the website and ordering process - Supervision of evening internship staff, setting their workload and monitoring previous evening's work - Occasional evening work to support evening internship staff The candidate: - Fluent in Spanish (spoken and written) - Essential - Previous experience in customer service and administration - Excellent communication and interpersonal skills - Dynamic, confident and motivated candidate - IT literate The salary: circa 30,000 per annum depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 29, 2026
Full time
FRENCH SELECTION (FS) Spanish speaking Customer Service Advisor Location: Omagh, Northern Ireland Office Based Role Salary: circa 30,000 per annum depending on experience Ref: 8228CS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8228CS The company: A well-established company who pride themselves in being the market leader in their industry with global operations Main duties: To provide excellent customer service and administrative support The role: - Deliver efficient and professional customer service to new and existing customers - Act as a first point of call to resolve any issues or customer enquiries - Assist with administration and event support when needed - Analyse and monitor customer trends and suggest improvements to management as necessary - Provide troubleshooting advice for the website and ordering process - Supervision of evening internship staff, setting their workload and monitoring previous evening's work - Occasional evening work to support evening internship staff The candidate: - Fluent in Spanish (spoken and written) - Essential - Previous experience in customer service and administration - Excellent communication and interpersonal skills - Dynamic, confident and motivated candidate - IT literate The salary: circa 30,000 per annum depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Our clientis a digital strategy consultancy founded in 2011 and headquartered in Munich, Germany. With more than 300 employees and over 2,000 projects completed worldwide, the firm supports clients in over 50 countries. They specialize in four core areas: Transaction Advisory (digital due diligence, exit readiness) Digital Strategy (growth models, go-to-market, transformation roadmaps) Digital Execution (marketing, automation, experience design, integrations) Tech, Data & AI Transformation (architecture, AI solutions, data platforms) The firm partners closely with investors, private equity firms, mid-sized companies, and corporates, maintaining a sharp focus on measurable value creation. Its distinctive strength lies in combining high-level strategy with hands-on implementation to unlock sustainable digital growth and transformation. Key Responsibilities Co-lead the strategic direction and further development of the Transaction Advisory / Strategy Team in close collaboration with senior management. Assume full P&L responsibility for customer acquisition, team staffing, strategic project prioritization, execution, profitability, and client satisfaction. Oversee end-to-end delivery of international commercial, digital, tech, and data due diligence projects for buy-side and sell-side transactions, including strategy definition with clients, requirement setting, and seamless project implementation. Drive internal knowledge development (thought leadership) and build strategic partnerships with leading large- and mid-cap private equity funds. Establish and continuously optimize standardized processes, templates, and quality assurance mechanisms for ongoing projects and new solutions. Actively contribute to sales and pitching efforts, while identifying and developing innovative (AI-driven) services aligned with market trends and industry developments. Collaborate closely with the leadership team across all departments. Represent the firm and the Transaction Advisory / Strategy Team at industry events, conferences, trade shows, and universities. Partner with the People & Culture team to grow the Transaction Advisory / Strategy Team and recruit top-tier talent. Qualifications University degree (Master's or MBA preferred) with excellent grades in business, economics, computer science, or a related field. At least 10 years of relevant professional experience in (digital) strategy consulting, transaction advisory, or digital transformation/marketing. Strong affinity for technology, including digital marketing, emerging tech, and AI applications. Distinct client orientation with the ability to effectively bridge client needs and internal delivery. Exceptional analytical skills paired with creative problem-solving. Advanced proficiency in Excel and PowerPoint; experience with data visualization tools is a plus. Outstanding verbal and written communication skills in professional settings. Service-oriented, communicative team player with genuine passion for digital innovation and value creation. Fluent in English (C1/C2 level); knowledge of German or other regional languages is advantageous. Your work will directly shape the digital future in a highly motivated, intelligent team, collaborating closely with founders and partners to deliver tangible value by linking strategy and execution. Competitive Rewards Attractive salary packages, performance-based bonuses tied to project and sales success, and exclusive investment opportunities. Access to a dedicated 'Digital Leaders of Tomorrow' program for accelerated development of top talent, plus additional exclusive benefits. Professional Growth Comprehensive support from day one, rapid assumption of responsibility, and the opportunity to shape your career path-positioning you as a true digital leader in the firm. Work Environment Dynamic, diverse, and family-friendly culture with strong team spirit. Flexible hybrid working model across offices in Munich, Berlin, Hamburg, London, Milan, and Amsterdam. Cutting-Edge Exposure Work at the forefront of digital business models and data-driven value creation across eight forward-looking industries, gaining deep insights and hands-on experience with transformative technologies. Additional Perks Regular team events, joint sports activities, attractive company pension scheme, partnerships for fitness/wellness, mobility and meal allowances, plus a broad range of other attractive company benefits. This role offers the opportunity to drive meaningful impact in a fast-growing, internationally respected consultancy while building a standout career in digital transformation and private equity advisory.
Apr 28, 2026
Full time
Our clientis a digital strategy consultancy founded in 2011 and headquartered in Munich, Germany. With more than 300 employees and over 2,000 projects completed worldwide, the firm supports clients in over 50 countries. They specialize in four core areas: Transaction Advisory (digital due diligence, exit readiness) Digital Strategy (growth models, go-to-market, transformation roadmaps) Digital Execution (marketing, automation, experience design, integrations) Tech, Data & AI Transformation (architecture, AI solutions, data platforms) The firm partners closely with investors, private equity firms, mid-sized companies, and corporates, maintaining a sharp focus on measurable value creation. Its distinctive strength lies in combining high-level strategy with hands-on implementation to unlock sustainable digital growth and transformation. Key Responsibilities Co-lead the strategic direction and further development of the Transaction Advisory / Strategy Team in close collaboration with senior management. Assume full P&L responsibility for customer acquisition, team staffing, strategic project prioritization, execution, profitability, and client satisfaction. Oversee end-to-end delivery of international commercial, digital, tech, and data due diligence projects for buy-side and sell-side transactions, including strategy definition with clients, requirement setting, and seamless project implementation. Drive internal knowledge development (thought leadership) and build strategic partnerships with leading large- and mid-cap private equity funds. Establish and continuously optimize standardized processes, templates, and quality assurance mechanisms for ongoing projects and new solutions. Actively contribute to sales and pitching efforts, while identifying and developing innovative (AI-driven) services aligned with market trends and industry developments. Collaborate closely with the leadership team across all departments. Represent the firm and the Transaction Advisory / Strategy Team at industry events, conferences, trade shows, and universities. Partner with the People & Culture team to grow the Transaction Advisory / Strategy Team and recruit top-tier talent. Qualifications University degree (Master's or MBA preferred) with excellent grades in business, economics, computer science, or a related field. At least 10 years of relevant professional experience in (digital) strategy consulting, transaction advisory, or digital transformation/marketing. Strong affinity for technology, including digital marketing, emerging tech, and AI applications. Distinct client orientation with the ability to effectively bridge client needs and internal delivery. Exceptional analytical skills paired with creative problem-solving. Advanced proficiency in Excel and PowerPoint; experience with data visualization tools is a plus. Outstanding verbal and written communication skills in professional settings. Service-oriented, communicative team player with genuine passion for digital innovation and value creation. Fluent in English (C1/C2 level); knowledge of German or other regional languages is advantageous. Your work will directly shape the digital future in a highly motivated, intelligent team, collaborating closely with founders and partners to deliver tangible value by linking strategy and execution. Competitive Rewards Attractive salary packages, performance-based bonuses tied to project and sales success, and exclusive investment opportunities. Access to a dedicated 'Digital Leaders of Tomorrow' program for accelerated development of top talent, plus additional exclusive benefits. Professional Growth Comprehensive support from day one, rapid assumption of responsibility, and the opportunity to shape your career path-positioning you as a true digital leader in the firm. Work Environment Dynamic, diverse, and family-friendly culture with strong team spirit. Flexible hybrid working model across offices in Munich, Berlin, Hamburg, London, Milan, and Amsterdam. Cutting-Edge Exposure Work at the forefront of digital business models and data-driven value creation across eight forward-looking industries, gaining deep insights and hands-on experience with transformative technologies. Additional Perks Regular team events, joint sports activities, attractive company pension scheme, partnerships for fitness/wellness, mobility and meal allowances, plus a broad range of other attractive company benefits. This role offers the opportunity to drive meaningful impact in a fast-growing, internationally respected consultancy while building a standout career in digital transformation and private equity advisory.
About us Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. Description: Location: Redhill RH1 1WS - fully onsite Contract Length: 3 rd November 2025 to 31 st December 2025 The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemes People Provide support to the administration team Support team members during busy periods Work as part of an effective team Clients Answer the phones and respond to members queries to set service standards Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand Communicate with members via email Make outbound calls when required Financial Hit individual (KPI of 50 calls per day) and team targets Ensure timely completion of timesheets Willis Towers Watson's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe. Minimum Criteria & Skills (including education & licenses) Essential Able to work to a high level of accuracy Able to work well under pressure and meet targets Interpersonal skills to include good written and verbal communication Computer literate Excellent customer service skills and a positive, customer focused attitude Advantageous Experience in either DB or DC pensions administration would be an advantage Experience working within a contact centre would be an advantage Thank you for your time and cooperation.
Oct 29, 2025
Contractor
About us Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. Description: Location: Redhill RH1 1WS - fully onsite Contract Length: 3 rd November 2025 to 31 st December 2025 The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemes People Provide support to the administration team Support team members during busy periods Work as part of an effective team Clients Answer the phones and respond to members queries to set service standards Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand Communicate with members via email Make outbound calls when required Financial Hit individual (KPI of 50 calls per day) and team targets Ensure timely completion of timesheets Willis Towers Watson's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe. Minimum Criteria & Skills (including education & licenses) Essential Able to work to a high level of accuracy Able to work well under pressure and meet targets Interpersonal skills to include good written and verbal communication Computer literate Excellent customer service skills and a positive, customer focused attitude Advantageous Experience in either DB or DC pensions administration would be an advantage Experience working within a contact centre would be an advantage Thank you for your time and cooperation.
Do you enjoy talking to people and get energised working in a fast-paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do? We are a fast-growing e-commerce packaging company based in Barnet, North London, and we are looking for a German-speaking Inbound Sales Advisor to come and join our team! If you are commercially minded, confident and a tenacious professional who has the ability to communicate effectively and build strong client relationships, then this could also be the role for you! We are the UK's leader in paper bags, cartons and other packaging products. The company has numerous marketing-leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location. We're looking for a commercially minded New Business Sales Executive to sit within the Sales team. You will sit in the middle of a fairly short "production-to-delivery" cycle, which will require you to book new business with brands and/or their agencies and then work with your internal operations team and their external suppliers to bring the products to life. Goal posts can move occasionally, so you will need to be versatile and resourceful to ensure your clients' timelines are being met whilst doing good quality business. We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace. Every employee at Rocaba Group is unique and valued. We take pride in delivering excellence consistently, and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates who have a strong work ethic, a desire to learn and can build strong relationships with their colleagues. In return, we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, a supportive working environment, and a strong culture. We also have a competitive holiday allowance, as well as many of the basics, including optional private healthcare, pension contributions and free eye-testing. Role Specifics Speaking to clients to fully understand and gather their needs before preparing and presenting suitable packaging solutions. Providing a range of quotations and talking customers through their product options. Creating a rapport with customers and aiming to ensure 100% customer satisfaction. Sending samples and supporting information to customers to help with the sale. Maintaining relationships with existing customers and regularly calling them to find new enquiries. Ensuring all walk-in customers are welcomed and managed accurately and efficiently. Ensuring all customer information is correctly logged within the CRM system. Managing customer issues and disputes on jobs. Achieving the team's target on a monthly basis, as set out by the Line Manager. Contributing to overall team spirit and helping create a positive working environment for all members of staff. Knowledge & Experience Understanding of what excellent customer service entails. Experience in working in a previous sales role (not essential, but desirable). Solid telephone manner and solid verbal and written communication. Strong organisational skills and ability to manage time effectively and prioritise work. Ability to find practical solutions to problems and think outside the box. Naturally pays attention to detail without any loss of accuracy. Able to work towards targets. Must have a bubbly, friendly and positive demeanour. Be resilient, energetic, enthusiastic, have a 'can-do' attitude and dynamism. Other Benefits Career development opportunities On-site parking Casual dress Subsidised private health care Vibrant and dynamic working environment How to Apply: Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.
Oct 07, 2025
Full time
Do you enjoy talking to people and get energised working in a fast-paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do? We are a fast-growing e-commerce packaging company based in Barnet, North London, and we are looking for a German-speaking Inbound Sales Advisor to come and join our team! If you are commercially minded, confident and a tenacious professional who has the ability to communicate effectively and build strong client relationships, then this could also be the role for you! We are the UK's leader in paper bags, cartons and other packaging products. The company has numerous marketing-leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location. We're looking for a commercially minded New Business Sales Executive to sit within the Sales team. You will sit in the middle of a fairly short "production-to-delivery" cycle, which will require you to book new business with brands and/or their agencies and then work with your internal operations team and their external suppliers to bring the products to life. Goal posts can move occasionally, so you will need to be versatile and resourceful to ensure your clients' timelines are being met whilst doing good quality business. We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace. Every employee at Rocaba Group is unique and valued. We take pride in delivering excellence consistently, and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates who have a strong work ethic, a desire to learn and can build strong relationships with their colleagues. In return, we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, a supportive working environment, and a strong culture. We also have a competitive holiday allowance, as well as many of the basics, including optional private healthcare, pension contributions and free eye-testing. Role Specifics Speaking to clients to fully understand and gather their needs before preparing and presenting suitable packaging solutions. Providing a range of quotations and talking customers through their product options. Creating a rapport with customers and aiming to ensure 100% customer satisfaction. Sending samples and supporting information to customers to help with the sale. Maintaining relationships with existing customers and regularly calling them to find new enquiries. Ensuring all walk-in customers are welcomed and managed accurately and efficiently. Ensuring all customer information is correctly logged within the CRM system. Managing customer issues and disputes on jobs. Achieving the team's target on a monthly basis, as set out by the Line Manager. Contributing to overall team spirit and helping create a positive working environment for all members of staff. Knowledge & Experience Understanding of what excellent customer service entails. Experience in working in a previous sales role (not essential, but desirable). Solid telephone manner and solid verbal and written communication. Strong organisational skills and ability to manage time effectively and prioritise work. Ability to find practical solutions to problems and think outside the box. Naturally pays attention to detail without any loss of accuracy. Able to work towards targets. Must have a bubbly, friendly and positive demeanour. Be resilient, energetic, enthusiastic, have a 'can-do' attitude and dynamism. Other Benefits Career development opportunities On-site parking Casual dress Subsidised private health care Vibrant and dynamic working environment How to Apply: Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.
The role of Project Finance Analyst and Front Office KYC Support involves: supporting senior bankers with Origination/Execution/Structuring, Credit Analysis and Portfolio Management. Alongside assisting with Know Your Customer (KYC) related matters/processes. Client Details City of London based European Corporate Bank Description Oversee a portfolio of transactions spanning multiple sectors and regions, working closely with the credit risk team as well as other internal departments. Liaise with external stakeholders, including facility agents and clients. Support senior originators and deal teams in executing new transactions, including (i) profitability calculations, (ii) assistance with due diligence, and (iii) preparation of credit applications. Provide support to originators and portfolio managers on KYC matters, such as (i) advising on required documentation in line with internal policies, (ii) conducting checks and analyses (e.g., PEP screening, adverse media, reputational risk), and (iii) coordinating the internal client onboarding process. Engage with external parties on KYC topics, including financial advisors, facility agents, and clients. Profile A successful Project Finance Analyst and Front Office KYC Support should have: A strong educational background, with a bachelors degree in finance, economics, or a related field. Open to entry level experience candidates, or minimal post grad experience. Strong numerical skills (Essential) Ability to extract information from complex texts German language skills would be advantageous but not essential Proactiveness Commitment and strong attention to detail An ability to manage own workload and work to tight deadlines An ability to take ownership and responsibility A desire to work in a successful team within a small office environment Job Offer A competitive annual salary. Permanent position with growth opportunities within the financial services sector. A professional and supportive company culture in a London-based office. Opportunities to enhance your skills and advance your career in banking and financial services. If you are ready to take the next step in your career as a Project Finance Analyst and Front Office KYC Support, apply now to join this exciting opportunity in London.
Oct 02, 2025
Full time
The role of Project Finance Analyst and Front Office KYC Support involves: supporting senior bankers with Origination/Execution/Structuring, Credit Analysis and Portfolio Management. Alongside assisting with Know Your Customer (KYC) related matters/processes. Client Details City of London based European Corporate Bank Description Oversee a portfolio of transactions spanning multiple sectors and regions, working closely with the credit risk team as well as other internal departments. Liaise with external stakeholders, including facility agents and clients. Support senior originators and deal teams in executing new transactions, including (i) profitability calculations, (ii) assistance with due diligence, and (iii) preparation of credit applications. Provide support to originators and portfolio managers on KYC matters, such as (i) advising on required documentation in line with internal policies, (ii) conducting checks and analyses (e.g., PEP screening, adverse media, reputational risk), and (iii) coordinating the internal client onboarding process. Engage with external parties on KYC topics, including financial advisors, facility agents, and clients. Profile A successful Project Finance Analyst and Front Office KYC Support should have: A strong educational background, with a bachelors degree in finance, economics, or a related field. Open to entry level experience candidates, or minimal post grad experience. Strong numerical skills (Essential) Ability to extract information from complex texts German language skills would be advantageous but not essential Proactiveness Commitment and strong attention to detail An ability to manage own workload and work to tight deadlines An ability to take ownership and responsibility A desire to work in a successful team within a small office environment Job Offer A competitive annual salary. Permanent position with growth opportunities within the financial services sector. A professional and supportive company culture in a London-based office. Opportunities to enhance your skills and advance your career in banking and financial services. If you are ready to take the next step in your career as a Project Finance Analyst and Front Office KYC Support, apply now to join this exciting opportunity in London.
Porsche Retail Group (PRG) have an excellent opportunity for a Parts Advisor to work for one of the world s most iconic brands and join Porsche Centre Reading. Role: As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently. Responsibilities: Assist customers (retail and internal) in identifying the correct automotive parts and accessories Provide parts support to the service department and technicians in a timely manner Accurately process orders, returns, and exchanges using the dealership or parts inventory system Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions Proactively communicate with suppliers and customers about order status, delivery times, or delays Conduct regular inventory checks and support stocktaking processes Build strong relationships with customers by delivering excellent service and technical advice Receive, unpack, and store incoming parts, ensuring accurate stock control Keep the parts area organized, clean, and compliant with safety regulations Minimum Qualifications: Previous experience in a parts advisor, counter sales, or automotive retail role in a fast paced, workshop environment Strong knowledge of automotive parts, systems, and vehicle makes/models. Good computer skills (MS Office) and familiarity with inventory management or dealer systems Excellent communication and customer service skills Strong attention to detail and ability to multitask in a fast-paced environment. Excellent knowledge and understanding of the motor industry Preferred Qualifications: Familiarity with electronic parts catalogues and ordering systems Full Driving Licence PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: This is a full-time role, Monday Friday: 7.30am - 5pm or 8am to 5.30pm or 8.30am to 6pm on a rota basis and Saturday 8am to 1 pm on a 1 in 4 rota basis Basic Salary of up to £32,465 per annum, depending on experience 15% bonus paid monthly 33 days holiday per year, with extra day for long service Option of a VW Group Vehicle at preferential leasing rates Life Assurance DC Pension Scheme Dedicated mental health champions Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Onsite heavily subsidised barista coffee bar and staff restaurant Free on-site parking Centre: Porsche Centre Reading, the very first Destination Porsche Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying: Please note that eRecruitSmart is advertising the role of Parts Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Oct 01, 2025
Full time
Porsche Retail Group (PRG) have an excellent opportunity for a Parts Advisor to work for one of the world s most iconic brands and join Porsche Centre Reading. Role: As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently. Responsibilities: Assist customers (retail and internal) in identifying the correct automotive parts and accessories Provide parts support to the service department and technicians in a timely manner Accurately process orders, returns, and exchanges using the dealership or parts inventory system Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions Proactively communicate with suppliers and customers about order status, delivery times, or delays Conduct regular inventory checks and support stocktaking processes Build strong relationships with customers by delivering excellent service and technical advice Receive, unpack, and store incoming parts, ensuring accurate stock control Keep the parts area organized, clean, and compliant with safety regulations Minimum Qualifications: Previous experience in a parts advisor, counter sales, or automotive retail role in a fast paced, workshop environment Strong knowledge of automotive parts, systems, and vehicle makes/models. Good computer skills (MS Office) and familiarity with inventory management or dealer systems Excellent communication and customer service skills Strong attention to detail and ability to multitask in a fast-paced environment. Excellent knowledge and understanding of the motor industry Preferred Qualifications: Familiarity with electronic parts catalogues and ordering systems Full Driving Licence PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: This is a full-time role, Monday Friday: 7.30am - 5pm or 8am to 5.30pm or 8.30am to 6pm on a rota basis and Saturday 8am to 1 pm on a 1 in 4 rota basis Basic Salary of up to £32,465 per annum, depending on experience 15% bonus paid monthly 33 days holiday per year, with extra day for long service Option of a VW Group Vehicle at preferential leasing rates Life Assurance DC Pension Scheme Dedicated mental health champions Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Onsite heavily subsidised barista coffee bar and staff restaurant Free on-site parking Centre: Porsche Centre Reading, the very first Destination Porsche Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying: Please note that eRecruitSmart is advertising the role of Parts Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Customer Service Admin - German Speaking Your new company You'll be working for the customer service team at a global life sciences company based in the Bristol or Oxford office. You Must be able to confidently communicate in German for this role Duration: TBC while recruiting perm Your new role You will be a customer service advisor completing the following duties: Assist with processing admin orders and tasks such as proformas, account creation etc. Answer email enquiries or redirect where needed Maintain an accurate customer database and update details where needed Answer incoming calls (if you are less confident speaking in German this is negotiable) What you'll need to succeed Proficient Level of German, open to levels advanced to proficient. Experience in administrative or customer services is preferred. Industry experience is not required. Open to graduates with no office experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 01, 2025
Full time
Customer Service Admin - German Speaking Your new company You'll be working for the customer service team at a global life sciences company based in the Bristol or Oxford office. You Must be able to confidently communicate in German for this role Duration: TBC while recruiting perm Your new role You will be a customer service advisor completing the following duties: Assist with processing admin orders and tasks such as proformas, account creation etc. Answer email enquiries or redirect where needed Maintain an accurate customer database and update details where needed Answer incoming calls (if you are less confident speaking in German this is negotiable) What you'll need to succeed Proficient Level of German, open to levels advanced to proficient. Experience in administrative or customer services is preferred. Industry experience is not required. Open to graduates with no office experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Brook Street is working with a growing client that is seeking a German Speaking Customer Service Advisor on a Full-Time, Permanent basis. This is a fully office based in Newport Mon-Fri 9-5. Main duties: To answer incoming enquiries from native German speakers. To advise customers over the telephone on products & services. To enter data into online database and keep information updated. To comply with all necessary compliance & regulations. Knowledge, skills, abilities and experience: Native/Fluent German Speaker IT Skills Excellent verbal and written communication skills Company Benefits: Free on site parking Pension Hybrid working Regular salary reviews Training and development - Progression opportunities Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Oct 01, 2025
Full time
Brook Street is working with a growing client that is seeking a German Speaking Customer Service Advisor on a Full-Time, Permanent basis. This is a fully office based in Newport Mon-Fri 9-5. Main duties: To answer incoming enquiries from native German speakers. To advise customers over the telephone on products & services. To enter data into online database and keep information updated. To comply with all necessary compliance & regulations. Knowledge, skills, abilities and experience: Native/Fluent German Speaker IT Skills Excellent verbal and written communication skills Company Benefits: Free on site parking Pension Hybrid working Regular salary reviews Training and development - Progression opportunities Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
The role of Project Finance Analyst and Front Office KYC Support involves: supporting senior bankers with Origination/Execution/Structuring, Credit Analysis and Portfolio Management. Alongside assisting with Know Your Customer (KYC) related matters/processes. Client Details City of London based European Corporate Bank Description Oversee a portfolio of transactions spanning multiple sectors and regions, working closely with the credit risk team as well as other internal departments. Liaise with external stakeholders, including facility agents and clients. Support senior originators and deal teams in executing new transactions, including (i) profitability calculations, (ii) assistance with due diligence, and (iii) preparation of credit applications. Provide support to originators and portfolio managers on KYC matters, such as (i) advising on required documentation in line with internal policies, (ii) conducting checks and analyses (e.g., PEP screening, adverse media, reputational risk), and (iii) coordinating the internal client onboarding process. Engage with external parties on KYC topics, including financial advisors, facility agents, and clients. Profile A successful Project Finance Analyst and Front Office KYC Support should have: A strong educational background, with a bachelors degree in finance, economics, or a related field. Open to entry level experience candidates, or minimal post grad experience. Strong numerical skills (Essential) Ability to extract information from complex texts German language skills would be advantageous but not essential Proactiveness Commitment and strong attention to detail An ability to manage own workload and work to tight deadlines An ability to take ownership and responsibility A desire to work in a successful team within a small office environment Job Offer A competitive annual salary. Permanent position with growth opportunities within the financial services sector. A professional and supportive company culture in a London-based office. Opportunities to enhance your skills and advance your career in banking and financial services. If you are ready to take the next step in your career as a Project Finance Analyst and Front Office KYC Support, apply now to join this exciting opportunity in London.
Sep 23, 2025
Full time
The role of Project Finance Analyst and Front Office KYC Support involves: supporting senior bankers with Origination/Execution/Structuring, Credit Analysis and Portfolio Management. Alongside assisting with Know Your Customer (KYC) related matters/processes. Client Details City of London based European Corporate Bank Description Oversee a portfolio of transactions spanning multiple sectors and regions, working closely with the credit risk team as well as other internal departments. Liaise with external stakeholders, including facility agents and clients. Support senior originators and deal teams in executing new transactions, including (i) profitability calculations, (ii) assistance with due diligence, and (iii) preparation of credit applications. Provide support to originators and portfolio managers on KYC matters, such as (i) advising on required documentation in line with internal policies, (ii) conducting checks and analyses (e.g., PEP screening, adverse media, reputational risk), and (iii) coordinating the internal client onboarding process. Engage with external parties on KYC topics, including financial advisors, facility agents, and clients. Profile A successful Project Finance Analyst and Front Office KYC Support should have: A strong educational background, with a bachelors degree in finance, economics, or a related field. Open to entry level experience candidates, or minimal post grad experience. Strong numerical skills (Essential) Ability to extract information from complex texts German language skills would be advantageous but not essential Proactiveness Commitment and strong attention to detail An ability to manage own workload and work to tight deadlines An ability to take ownership and responsibility A desire to work in a successful team within a small office environment Job Offer A competitive annual salary. Permanent position with growth opportunities within the financial services sector. A professional and supportive company culture in a London-based office. Opportunities to enhance your skills and advance your career in banking and financial services. If you are ready to take the next step in your career as a Project Finance Analyst and Front Office KYC Support, apply now to join this exciting opportunity in London.
