Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
May 07, 2026
Full time
Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Finance Director Multi-site Retail Cheshire 120,000 - 140,000 + car + bonus The Opportunity This is a high-impact Finance Director role within a well-established, multi-site retail business operating at c. 100m turnover. The business has a proud heritage, commitment to customers, colleagues and the level of service it provides. The business has undergone transformation in recent years and progress remains strong with profit increasing year on year. The business is focused on strengthening financial performance, tightening control and driving consistency across operations. Finance sits at the centre of this, with clear ownership, visibility and accountability at leadership level. Reporting directly to the Managing Director, this role offers the opportunity to take full ownership of the finance function and play a key role in shaping the performance and direction of the business. The Role This is a broad Finance Director position with responsibility for financial strategy, control and reporting, alongside full leadership of the finance function. You will work closely with the Managing Director and senior leadership team to ensure the business has clear financial visibility, strong governance and disciplined financial management. Key responsibilities include: Defining and delivering the financial strategy in line with business objectives Acting as a key partner to the Managing Director, ensuring financial discipline and accountability across the organisation Full ownership of the finance function, including reporting, controls, compliance and team development Acting as Senior Accounting Officer (HMRC), ensuring robust financial governance and regulatory compliance Leading all aspects of working capital, cashflow and forecasting, with clear visibility at both business and group level Ensuring accuracy, integrity and timeliness of financial reporting Driving continuous improvement across financial processes, systems and controls Presenting financial performance and key metrics to senior stakeholders, including Group leadership and shareholders The Person We are looking for a Finance Director with strong technical capability, leadership experience and the confidence to operate at senior level. You will: Be a qualified accountant with experience operating as a Finance Director Have experience within a multi-site retail or consumer-facing environment Demonstrate strong expertise across financial reporting, controls, FP&A, cashflow and working capital Be confident presenting to and influencing senior stakeholders, including board-level audiences Bring a hands-on, structured and detail-focused approach Have the resilience and professionalism to operate effectively in a demanding environment Why Join True number one finance role with high visibility and accountability Direct reporting line to the Managing Director and exposure to Group leadership Responsibility for a c. 100m multi-site business Opportunity to lead, shape and strengthen the finance function Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH36034
May 06, 2026
Full time
Finance Director Multi-site Retail Cheshire 120,000 - 140,000 + car + bonus The Opportunity This is a high-impact Finance Director role within a well-established, multi-site retail business operating at c. 100m turnover. The business has a proud heritage, commitment to customers, colleagues and the level of service it provides. The business has undergone transformation in recent years and progress remains strong with profit increasing year on year. The business is focused on strengthening financial performance, tightening control and driving consistency across operations. Finance sits at the centre of this, with clear ownership, visibility and accountability at leadership level. Reporting directly to the Managing Director, this role offers the opportunity to take full ownership of the finance function and play a key role in shaping the performance and direction of the business. The Role This is a broad Finance Director position with responsibility for financial strategy, control and reporting, alongside full leadership of the finance function. You will work closely with the Managing Director and senior leadership team to ensure the business has clear financial visibility, strong governance and disciplined financial management. Key responsibilities include: Defining and delivering the financial strategy in line with business objectives Acting as a key partner to the Managing Director, ensuring financial discipline and accountability across the organisation Full ownership of the finance function, including reporting, controls, compliance and team development Acting as Senior Accounting Officer (HMRC), ensuring robust financial governance and regulatory compliance Leading all aspects of working capital, cashflow and forecasting, with clear visibility at both business and group level Ensuring accuracy, integrity and timeliness of financial reporting Driving continuous improvement across financial processes, systems and controls Presenting financial performance and key metrics to senior stakeholders, including Group leadership and shareholders The Person We are looking for a Finance Director with strong technical capability, leadership experience and the confidence to operate at senior level. You will: Be a qualified accountant with experience operating as a Finance Director Have experience within a multi-site retail or consumer-facing environment Demonstrate strong expertise across financial reporting, controls, FP&A, cashflow and working capital Be confident presenting to and influencing senior stakeholders, including board-level audiences Bring a hands-on, structured and detail-focused approach Have the resilience and professionalism to operate effectively in a demanding environment Why Join True number one finance role with high visibility and accountability Direct reporting line to the Managing Director and exposure to Group leadership Responsibility for a c. 100m multi-site business Opportunity to lead, shape and strengthen the finance function Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH36034
Senior Finance Manager Wilmslow (3 days, 2 days remote) £70,000 - £75,000 plus bonus Privately Owned Investment Group We are working with a privately owned investment group based in Wilmslow to appoint a Senior Finance Manager into a newly created role, supporting a high-calibre Finance Director. This is a unique opportunity to join a fast-moving, multi-entity environment with exposure across investments, property and operating businesses, all within a highly flexible and entrepreneurial setting. The Role You will take ownership of the day-to-day finance function, ensuring accurate reporting, strong controls and clear financial insight across a complex group structure. Working closely with the Finance Director, you will play a key role in building a robust, scalable finance function. Key responsibilities Ownership of month-end and management reporting Managing multi-entity accounting and intercompany processes Leading cashflow forecasting and treasury management Supporting budgeting and forecasting Embedding controls, governance and financial discipline Overseeing payroll, expenses and operational finance Acting as a key point of contact for external advisers and stakeholders The Opportunity This is not a standard Senior Finance Manager role. You will operate at the centre of a diverse and evolving group structure, gaining exposure to: Investment and portfolio businesses Property and asset-backed structures Strategic financial decision-making alongside senior leadership The role offers genuine scope to shape the finance function and support the next phase of growth. The Person Qualified accountant (ACA / ACCA / CIMA) with: Experience in a multi-entity or complex environment Strong grounding in financial control, reporting and cash management High levels of attention to detail and discretion The ability to operate autonomously in a fast-paced setting Strong Excel and systems capability Experience within a family office, investment, or owner-led business would be highly advantageous. Salary & Benefits £70,000 - £80,000 base salary Bonus Flexible working (3 days in the office, 2 remote) Strong long-term progression under an experienced Finance Director Why Apply? High exposure role with real breadth across finance, investments and operations Opportunity to build and improve a finance function Work directly with senior leadership in a trusted, high-impact position Flexible working environment in a premium Wilmslow location Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH35695
May 05, 2026
Full time
Senior Finance Manager Wilmslow (3 days, 2 days remote) £70,000 - £75,000 plus bonus Privately Owned Investment Group We are working with a privately owned investment group based in Wilmslow to appoint a Senior Finance Manager into a newly created role, supporting a high-calibre Finance Director. This is a unique opportunity to join a fast-moving, multi-entity environment with exposure across investments, property and operating businesses, all within a highly flexible and entrepreneurial setting. The Role You will take ownership of the day-to-day finance function, ensuring accurate reporting, strong controls and clear financial insight across a complex group structure. Working closely with the Finance Director, you will play a key role in building a robust, scalable finance function. Key responsibilities Ownership of month-end and management reporting Managing multi-entity accounting and intercompany processes Leading cashflow forecasting and treasury management Supporting budgeting and forecasting Embedding controls, governance and financial discipline Overseeing payroll, expenses and operational finance Acting as a key point of contact for external advisers and stakeholders The Opportunity This is not a standard Senior Finance Manager role. You will operate at the centre of a diverse and evolving group structure, gaining exposure to: Investment and portfolio businesses Property and asset-backed structures Strategic financial decision-making alongside senior leadership The role offers genuine scope to shape the finance function and support the next phase of growth. The Person Qualified accountant (ACA / ACCA / CIMA) with: Experience in a multi-entity or complex environment Strong grounding in financial control, reporting and cash management High levels of attention to detail and discretion The ability to operate autonomously in a fast-paced setting Strong Excel and systems capability Experience within a family office, investment, or owner-led business would be highly advantageous. Salary & Benefits £70,000 - £80,000 base salary Bonus Flexible working (3 days in the office, 2 remote) Strong long-term progression under an experienced Finance Director Why Apply? High exposure role with real breadth across finance, investments and operations Opportunity to build and improve a finance function Work directly with senior leadership in a trusted, high-impact position Flexible working environment in a premium Wilmslow location Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH35695
Overview We're looking for an experienced and dynamic leader to join our team as the Head of Major and Complex Loss. In this senior role, you'll lead a team of highly skilled loss adjusters, overseeing the management of high-value and complex property claims. Combining technical expertise, operational management, and strategic oversight, you'll play a key role in delivering exceptional client outcomes and driving team performance. This is a fantastic opportunity for someone with a strong background in property loss adjusting and leadership, who is passionate about achieving excellence in client service and team development. How you'll make an impact Leadership and Team Management Lead and manage a team of Major and Complex Loss (MCL) adjusters, providing guidance, support, and performance oversight. Inspire, train, and motivate colleagues to maintain the highest standards of performance. Define clear systems and structures to ensure team members are effectively utilised and understand their roles. Foster a culture of continuous improvement, striving for excellence in client and customer service. Claims Handling Personally manage a portfolio of major and complex property loss claims from instruction to settlement. Ensure all claims are handled in line with company and client service standards and KPIs. Produce high-quality, personalised reports and correspondence. Client and Stakeholder Engagement Build and maintain strong relationships with clients, brokers, and other stakeholders. Represent the organisation in the insurance market and at senior client levels, safeguarding the quality, integrity, and reputation of the business. Engage with existing clients to maintain and grow relationships, ensuring client satisfaction and retention. Strategic and Operational Oversight Provide strategic input to improve team performance and client outcomes. Collaborate with operational directors to ensure flexibility and responsiveness to fluctuating claim volumes. Deliver strong financial performance aligned with agreed budgets. Participate in tenders, presentations, and other business development activities. Technical Excellence Demonstrate a high level of technical quality and service delivery. Chair technical meetings and seminars to enhance internal and external technical output. Identify, secure, and develop training materials to support team development. About You Proven experience in property loss adjusting and managing major and complex claims, with deep knowledge of commercial property claims. ACILA/FCILA professional qualification required. Demonstrated leadership or team management experience, with the ability to inspire, motivate, and develop a team of experienced professionals. Strong operational management skills, including designing systems and workflows. Excellent interpersonal, communication, and negotiation skills. Confidence in engaging with senior client stakeholders and representing the business at a high level. Strong written, verbal, and presentation skills. Ability to work effectively under pressure in a fast-paced environment. Flexible and adaptable approach to work, with strong organisational skills. Full, clean driving licence. Eligible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
May 05, 2026
Full time
Overview We're looking for an experienced and dynamic leader to join our team as the Head of Major and Complex Loss. In this senior role, you'll lead a team of highly skilled loss adjusters, overseeing the management of high-value and complex property claims. Combining technical expertise, operational management, and strategic oversight, you'll play a key role in delivering exceptional client outcomes and driving team performance. This is a fantastic opportunity for someone with a strong background in property loss adjusting and leadership, who is passionate about achieving excellence in client service and team development. How you'll make an impact Leadership and Team Management Lead and manage a team of Major and Complex Loss (MCL) adjusters, providing guidance, support, and performance oversight. Inspire, train, and motivate colleagues to maintain the highest standards of performance. Define clear systems and structures to ensure team members are effectively utilised and understand their roles. Foster a culture of continuous improvement, striving for excellence in client and customer service. Claims Handling Personally manage a portfolio of major and complex property loss claims from instruction to settlement. Ensure all claims are handled in line with company and client service standards and KPIs. Produce high-quality, personalised reports and correspondence. Client and Stakeholder Engagement Build and maintain strong relationships with clients, brokers, and other stakeholders. Represent the organisation in the insurance market and at senior client levels, safeguarding the quality, integrity, and reputation of the business. Engage with existing clients to maintain and grow relationships, ensuring client satisfaction and retention. Strategic and Operational Oversight Provide strategic input to improve team performance and client outcomes. Collaborate with operational directors to ensure flexibility and responsiveness to fluctuating claim volumes. Deliver strong financial performance aligned with agreed budgets. Participate in tenders, presentations, and other business development activities. Technical Excellence Demonstrate a high level of technical quality and service delivery. Chair technical meetings and seminars to enhance internal and external technical output. Identify, secure, and develop training materials to support team development. About You Proven experience in property loss adjusting and managing major and complex claims, with deep knowledge of commercial property claims. ACILA/FCILA professional qualification required. Demonstrated leadership or team management experience, with the ability to inspire, motivate, and develop a team of experienced professionals. Strong operational management skills, including designing systems and workflows. Excellent interpersonal, communication, and negotiation skills. Confidence in engaging with senior client stakeholders and representing the business at a high level. Strong written, verbal, and presentation skills. Ability to work effectively under pressure in a fast-paced environment. Flexible and adaptable approach to work, with strong organisational skills. Full, clean driving licence. Eligible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Leasehold Block Manager Location: Haywards Heath Salary: £35000 - £38000 DOE Contract: Full-time, permanent The role Leasehold Block Manager We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio. What s in it for you as Leasehold Block Manager Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency Genuine scope for career progression within a business experiencing significant and sustained growth Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management Key responsibilities as Leasehold Block Manager Portfolio management Personally manage an allocated portfolio of residential blocks, delivering consistent and professional service to leaseholders and RMC/RTM directors. Oversee repairs, cyclical maintenance and major works programmes from inception through to completion. Conduct regular site visits to maintain strong relationships with residents and ensure properties are well-maintained. Manage budgets and service charges accurately, working closely with the finance function to ensure timely invoicing and arrears management. Compliance and building safety Ensure full compliance across your portfolio including health and safety, building safety obligations, fire risk assessments and statutory certifications. Maintain up-to-date records of all compliance documentation, planned preventative maintenance (PPM) schedules and risk assessments. Deliver Section 20 consultations in line with legislative requirements, ensuring clear communication and accurate documentation throughout. Ensure adherence to leasehold law, RICS Residential Management Code and company policies including data protection. Customer service and stakeholder management Act as the primary escalation point for leaseholders, directors and contractors, managing queries and concerns professionally and promptly. Build and maintain strong working relationships with residents, RMC/RTM boards and contractors. Deliver timely responses to resident queries, meeting agreed service standards and promoting a culture of professionalism and empathy. Monitor feedback and proactively address service issues to continuously improve resident satisfaction. Financial management Prepare annual budgets and service charge accounts in partnership with the finance team. Issue Section 20B notices and other statutory financial communications as required. Operational excellence Follow and uphold company standard operating procedures (SOPs), contributing suggestions for improvement. Maintain accurate records using property management software and ensure all documentation is audit-ready. Work collaboratively with the Operations Director and internal teams to support business objectives. Support wider company initiatives and deputise for colleagues when required. What you'll bring as Leasehold Block Manager TPI or RICS qualification (strongly preferred). Proven experience in residential block management with a strong understanding of leasehold property. Sound knowledge of leasehold law, RICS Residential Management Code, Section 20 procedures and building safety regulations. Experience managing service charge budgets. Excellent communication and stakeholder management skills with a calm, professional approach. Strong organisational skills with the ability to manage multiple priorities and deadlines. Full UK driving licence (required for site visits). If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today. INDLS
May 04, 2026
Full time
Leasehold Block Manager Location: Haywards Heath Salary: £35000 - £38000 DOE Contract: Full-time, permanent The role Leasehold Block Manager We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio. What s in it for you as Leasehold Block Manager Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency Genuine scope for career progression within a business experiencing significant and sustained growth Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management Key responsibilities as Leasehold Block Manager Portfolio management Personally manage an allocated portfolio of residential blocks, delivering consistent and professional service to leaseholders and RMC/RTM directors. Oversee repairs, cyclical maintenance and major works programmes from inception through to completion. Conduct regular site visits to maintain strong relationships with residents and ensure properties are well-maintained. Manage budgets and service charges accurately, working closely with the finance function to ensure timely invoicing and arrears management. Compliance and building safety Ensure full compliance across your portfolio including health and safety, building safety obligations, fire risk assessments and statutory certifications. Maintain up-to-date records of all compliance documentation, planned preventative maintenance (PPM) schedules and risk assessments. Deliver Section 20 consultations in line with legislative requirements, ensuring clear communication and accurate documentation throughout. Ensure adherence to leasehold law, RICS Residential Management Code and company policies including data protection. Customer service and stakeholder management Act as the primary escalation point for leaseholders, directors and contractors, managing queries and concerns professionally and promptly. Build and maintain strong working relationships with residents, RMC/RTM boards and contractors. Deliver timely responses to resident queries, meeting agreed service standards and promoting a culture of professionalism and empathy. Monitor feedback and proactively address service issues to continuously improve resident satisfaction. Financial management Prepare annual budgets and service charge accounts in partnership with the finance team. Issue Section 20B notices and other statutory financial communications as required. Operational excellence Follow and uphold company standard operating procedures (SOPs), contributing suggestions for improvement. Maintain accurate records using property management software and ensure all documentation is audit-ready. Work collaboratively with the Operations Director and internal teams to support business objectives. Support wider company initiatives and deputise for colleagues when required. What you'll bring as Leasehold Block Manager TPI or RICS qualification (strongly preferred). Proven experience in residential block management with a strong understanding of leasehold property. Sound knowledge of leasehold law, RICS Residential Management Code, Section 20 procedures and building safety regulations. Experience managing service charge budgets. Excellent communication and stakeholder management skills with a calm, professional approach. Strong organisational skills with the ability to manage multiple priorities and deadlines. Full UK driving licence (required for site visits). If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today. INDLS
Fractile is building silicon, systems and software which will redefine the frontier of AI: running the world's most advanced models at radically higher speed and lower cost. We have an exceptional team across hardware and software capable of bringing about this change, and we are growing fast to meet demand and deliver our product at scale. We are looking for a driven property professional to support the expansion and management of our office and lab footprint as the business scales across the UK and internationally. This is a hands on role suited to someone operating at Surveyor to Associate Director level, looking to step into a broader client side position with real ownership. The role combines transaction delivery, project coordination and operational oversight, working closely with senior leadership. You will play a key role in helping the company grow its presence in London, Bristol and internationally, including the US and Asia. Key responsibilities Property transactions and delivery Support and lead office and lab acquisitions across the UK and internationally Run site searches, financial analysis and negotiations with agents and landlords Coordinate international transactions, working with local brokers and advisors Manage external advisors including agents, lawyers, project managers and contractors Prepare clear recommendations and materials for senior leadership and board approval Project delivery and setup Oversee fit out and mobilisation of new spaces alongside external project teams Ensure projects are delivered on time, on budget and to the required quality Act as the link between internal stakeholders and external delivery partners Operations and coordination Support day to day office operations across multiple locations Help build scalable processes for managing a growing multi site portfolio Work closely with internal teams to ensure spaces meet business needs Support budget planning and cost tracking across transactions and projects Work closely with Finance to ensure robust financial oversight and reporting Work directly with CEO, CFO and senior leadership Coordinate across internal teams and external partners Communicate clearly and confidently, including preparing board level materials Experience Background in commercial property, ideally leasehold office and lab environments Currently operating at Surveyor / Senior Surveyor / Associate Director level Experience delivering transactions and managing multiple stakeholders Exposure to international transactions or working with overseas advisors is highly beneficial Experience on the agent side, client side or consultancy all relevant Qualifications Degree level education preferred but not essential RICS (or working towards) beneficial but not required Skills and attributes Strong numerical and commercial judgement Highly organised, able to manage multiple live projects Clear, concise communicator with good written skills Comfortable engaging with senior stakeholders Strong interpersonal skills; able to work effectively with agents, lawyers and consultants Self starter who can operate with direction but without close supervision Practical, solutions focused and able to work at pace Why this role? Step into a broad client side role with real responsibility early Exposure to international expansion (US and Asia) Work on high quality, design led spaces in leading innovation locations Direct access to senior leadership and involvement in key decisions Opportunity to build experience across transactions, delivery and operations Why Join Us? A genuine opportunity to shape the people foundations of a growing tech business. A supportive, ambitious and thoughtful team. Room to grow as the company scales.
May 01, 2026
Full time
Fractile is building silicon, systems and software which will redefine the frontier of AI: running the world's most advanced models at radically higher speed and lower cost. We have an exceptional team across hardware and software capable of bringing about this change, and we are growing fast to meet demand and deliver our product at scale. We are looking for a driven property professional to support the expansion and management of our office and lab footprint as the business scales across the UK and internationally. This is a hands on role suited to someone operating at Surveyor to Associate Director level, looking to step into a broader client side position with real ownership. The role combines transaction delivery, project coordination and operational oversight, working closely with senior leadership. You will play a key role in helping the company grow its presence in London, Bristol and internationally, including the US and Asia. Key responsibilities Property transactions and delivery Support and lead office and lab acquisitions across the UK and internationally Run site searches, financial analysis and negotiations with agents and landlords Coordinate international transactions, working with local brokers and advisors Manage external advisors including agents, lawyers, project managers and contractors Prepare clear recommendations and materials for senior leadership and board approval Project delivery and setup Oversee fit out and mobilisation of new spaces alongside external project teams Ensure projects are delivered on time, on budget and to the required quality Act as the link between internal stakeholders and external delivery partners Operations and coordination Support day to day office operations across multiple locations Help build scalable processes for managing a growing multi site portfolio Work closely with internal teams to ensure spaces meet business needs Support budget planning and cost tracking across transactions and projects Work closely with Finance to ensure robust financial oversight and reporting Work directly with CEO, CFO and senior leadership Coordinate across internal teams and external partners Communicate clearly and confidently, including preparing board level materials Experience Background in commercial property, ideally leasehold office and lab environments Currently operating at Surveyor / Senior Surveyor / Associate Director level Experience delivering transactions and managing multiple stakeholders Exposure to international transactions or working with overseas advisors is highly beneficial Experience on the agent side, client side or consultancy all relevant Qualifications Degree level education preferred but not essential RICS (or working towards) beneficial but not required Skills and attributes Strong numerical and commercial judgement Highly organised, able to manage multiple live projects Clear, concise communicator with good written skills Comfortable engaging with senior stakeholders Strong interpersonal skills; able to work effectively with agents, lawyers and consultants Self starter who can operate with direction but without close supervision Practical, solutions focused and able to work at pace Why this role? Step into a broad client side role with real responsibility early Exposure to international expansion (US and Asia) Work on high quality, design led spaces in leading innovation locations Direct access to senior leadership and involvement in key decisions Opportunity to build experience across transactions, delivery and operations Why Join Us? A genuine opportunity to shape the people foundations of a growing tech business. A supportive, ambitious and thoughtful team. Room to grow as the company scales.
M&E Asset Surveyor (Housing) - Manchester, Liverpool, Warrington Purpose of the Role To provide high-quality mechanical and electrical surveying services across the property portfolio, ensuring compliance, safety, efficiency, and value for money. This role involves end-to-end project management of M&E works, contributing to asset improvement strategies, and supporting the delivery of capital and planned maintenance programmes. Benefits: 32 Annual Leave + BH Cash Plan through Simply Health (Physio, dental, glasses) money back to you within 2 days of receipt submission 10% matching contributions to pension Retail and Cinema rewards and cost reduction Learning for Life Scheme - £150 towards learning a new skill Good Sick pay Key Responsibilities Project Management: Plan, develop, and manage bespoke mechanical and electrical projects, including heating systems, electrical upgrades, lifts, and renewable technologies. Consider long-term maintenance needs and collaborate with other departments to provide commercial solutions for underperforming assets. Stakeholder Management: Maintain effective stakeholder engagement through planning, communication, and progress updates. Work collaboratively with colleagues in asset management, housing operations, finance, and external stakeholders to ensure cohesive project delivery. Surveys and Project Appraisal: Conduct and support high-quality dilapidation and diagnostic surveys across residential and commercial properties. Provide detailed project appraisals and technical advice on condition and investment requirements. Validate investment needs and ensure alignment with the Asset Management Strategy. Investment Planning: Support the investment programme in accordance with regulatory standards. Develop detailed specifications to ensure effective delivery, working with consultants, procurement, compliance, and maintenance teams. Consider whole-life maintenance and innovative solutions. Stay informed on industry regulations, best practices, and emerging technologies. Health and Safety: Ensure health and safety compliance, including adherence to CDM regulations, for all M&E project activities. Provide support and expertise to the wider directorate. Skills and Experience Essential: Strong knowledge of building construction, standards, planning regulations, and leasehold legislation. Commercial awareness and experience in delivering bespoke M&E projects. Familiarity with construction specifications and contracts (e.g., JCT, NEC, IET). Experience leading procurement exercises. Understanding of project financial evaluation, performance assessment, and budget management. Experience with system commissioning, handover, and integration to compliance standards. Knowledge of CDM regulations and experience as a Principal Designer. Ability to work independently, with strong organisational skills. Proven experience managing internal and external stakeholder relationships. Desirable: Previous experience managing similar projects. Proficiency in Microsoft Office and AutoCAD. Knowledge of LOLER (Lifting Operations and Lifting Equipment Regulations 1998). Understanding of gas, fuel, and electrical safety compliance standards. Qualifications Essential: HNC/HND or equivalent in Building Services Engineering or a related M&E discipline. Desirable: Degree or recognised management qualification. Evidence of continued professional development. IOSH Managing Safely certification. Additional Requirements A full UK driving licence and access to a personal vehicle. Willingness to work flexibly and travel across sites as required. Mobile work is a requirement of the role. Willingness to undertake additional duties, including those related to health and safety and compliance, as reasonably required. Organisational Values The organisation is committed to the following core values, which underpin all aspects of work: Respect for customers and colleagues. Creativity in approach and ambition. Excellence in delivering meaningful services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
Sep 25, 2025
Full time
M&E Asset Surveyor (Housing) - Manchester, Liverpool, Warrington Purpose of the Role To provide high-quality mechanical and electrical surveying services across the property portfolio, ensuring compliance, safety, efficiency, and value for money. This role involves end-to-end project management of M&E works, contributing to asset improvement strategies, and supporting the delivery of capital and planned maintenance programmes. Benefits: 32 Annual Leave + BH Cash Plan through Simply Health (Physio, dental, glasses) money back to you within 2 days of receipt submission 10% matching contributions to pension Retail and Cinema rewards and cost reduction Learning for Life Scheme - £150 towards learning a new skill Good Sick pay Key Responsibilities Project Management: Plan, develop, and manage bespoke mechanical and electrical projects, including heating systems, electrical upgrades, lifts, and renewable technologies. Consider long-term maintenance needs and collaborate with other departments to provide commercial solutions for underperforming assets. Stakeholder Management: Maintain effective stakeholder engagement through planning, communication, and progress updates. Work collaboratively with colleagues in asset management, housing operations, finance, and external stakeholders to ensure cohesive project delivery. Surveys and Project Appraisal: Conduct and support high-quality dilapidation and diagnostic surveys across residential and commercial properties. Provide detailed project appraisals and technical advice on condition and investment requirements. Validate investment needs and ensure alignment with the Asset Management Strategy. Investment Planning: Support the investment programme in accordance with regulatory standards. Develop detailed specifications to ensure effective delivery, working with consultants, procurement, compliance, and maintenance teams. Consider whole-life maintenance and innovative solutions. Stay informed on industry regulations, best practices, and emerging technologies. Health and Safety: Ensure health and safety compliance, including adherence to CDM regulations, for all M&E project activities. Provide support and expertise to the wider directorate. Skills and Experience Essential: Strong knowledge of building construction, standards, planning regulations, and leasehold legislation. Commercial awareness and experience in delivering bespoke M&E projects. Familiarity with construction specifications and contracts (e.g., JCT, NEC, IET). Experience leading procurement exercises. Understanding of project financial evaluation, performance assessment, and budget management. Experience with system commissioning, handover, and integration to compliance standards. Knowledge of CDM regulations and experience as a Principal Designer. Ability to work independently, with strong organisational skills. Proven experience managing internal and external stakeholder relationships. Desirable: Previous experience managing similar projects. Proficiency in Microsoft Office and AutoCAD. Knowledge of LOLER (Lifting Operations and Lifting Equipment Regulations 1998). Understanding of gas, fuel, and electrical safety compliance standards. Qualifications Essential: HNC/HND or equivalent in Building Services Engineering or a related M&E discipline. Desirable: Degree or recognised management qualification. Evidence of continued professional development. IOSH Managing Safely certification. Additional Requirements A full UK driving licence and access to a personal vehicle. Willingness to work flexibly and travel across sites as required. Mobile work is a requirement of the role. Willingness to undertake additional duties, including those related to health and safety and compliance, as reasonably required. Organisational Values The organisation is committed to the following core values, which underpin all aspects of work: Respect for customers and colleagues. Creativity in approach and ambition. Excellence in delivering meaningful services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
