About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes. This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making. Strategic Leadership Own overall retention performance and key churn metrics Develop and continuously improve retention strategies and frameworks Use customer insight and data to proactively identify and mitigate churn risk Leadership & Team Development Lead, coach, and develop high-performing retention teams Build a strong, customer-focused culture with clear accountability Ensure teams are equipped with the tools and processes needed for success Operational Excellence Remove barriers that impact effective customer issue resolution Improve operational efficiency across the customer journey Oversee high-value and sensitive customer escalations Cross-Functional Collaboration Work closely with Sales, Operations, Finance, Service, and Customer Experience teams Streamline processes and improve handoffs between functions Address systemic issues that negatively impact customer retention Insight & Continuous Improvement Analyse customer, operational, and financial data to identify churn drivers Provide actionable insights and influence senior decision-makers Deliver clear reporting on performance, risks, and opportunities Drive root-cause resolution to prevent repeat issues Key Outcomes Reduction in customer churn Improved retention and save rates Faster resolution times and improved throughput Identification and elimination of systemic issues Successful recovery of high-value or at-risk customers Experience Proven experience leading Customer Retention, Customer Success, or Lifecycle teams Strong track record of improving retention through data and insight Experience operating in a target-driven, fast-paced environment Familiarity with CRM systems and customer analytics Skills & Attributes Strong analytical and problem-solving capability Ability to translate data into strategic and operational actions Excellent stakeholder management and influencing skills Commercially aware with a customer-first mindset Confident leading teams in complex environments Proactive, adaptable, and driven to deliver continuous improvement At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
May 14, 2026
Full time
About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes. This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making. Strategic Leadership Own overall retention performance and key churn metrics Develop and continuously improve retention strategies and frameworks Use customer insight and data to proactively identify and mitigate churn risk Leadership & Team Development Lead, coach, and develop high-performing retention teams Build a strong, customer-focused culture with clear accountability Ensure teams are equipped with the tools and processes needed for success Operational Excellence Remove barriers that impact effective customer issue resolution Improve operational efficiency across the customer journey Oversee high-value and sensitive customer escalations Cross-Functional Collaboration Work closely with Sales, Operations, Finance, Service, and Customer Experience teams Streamline processes and improve handoffs between functions Address systemic issues that negatively impact customer retention Insight & Continuous Improvement Analyse customer, operational, and financial data to identify churn drivers Provide actionable insights and influence senior decision-makers Deliver clear reporting on performance, risks, and opportunities Drive root-cause resolution to prevent repeat issues Key Outcomes Reduction in customer churn Improved retention and save rates Faster resolution times and improved throughput Identification and elimination of systemic issues Successful recovery of high-value or at-risk customers Experience Proven experience leading Customer Retention, Customer Success, or Lifecycle teams Strong track record of improving retention through data and insight Experience operating in a target-driven, fast-paced environment Familiarity with CRM systems and customer analytics Skills & Attributes Strong analytical and problem-solving capability Ability to translate data into strategic and operational actions Excellent stakeholder management and influencing skills Commercially aware with a customer-first mindset Confident leading teams in complex environments Proactive, adaptable, and driven to deliver continuous improvement At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Overview Head of Third Party Damage (Claims ERS) Grade: 2 Reporting to: Head of Claims, ERS Location: London About us ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK's largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. The role The Head of Third Party Claims is responsible for leading, developing, and managing the end-to-end third- party claims journey. This includes strategic oversight of operational performance, technical excellence, and service delivery across all third-party claims functions, from Agriculture to Prestige vehicles. Key responsibilities Ensuring fair customer outcomes and compliance with internal policies, legal standards, and regulatory requirements. Driving cost control throughout the claims lifecycle across all elements of Third Party claims spend. Identifying and developing commercial opportunities through market, legal, and technical insight. Owning and influencing key elements of the third-party claims supply chain costs. Driving claims digitalisation and automation initiatives. This role sits within a market-leading central technical function focused on customer outcomes, indemnity control and case reserving adequacy. It requires the ability to develop and implement strategy based on detailed financial analysis, with a focus on performance improvement and proactive management of risks, threats, and opportunities related to claims leakage. Key responsibilities Develop and deliver the strategic vision for third party motor claims to align with the overall claims strategy. Drive innovation using data analytics, technology and process optimisation. Oversee and support the effective management of complex and high value claims and processes with technical, regulatory or financial implications. Build influential relationships with external partners including repair networks, solicitors, the General Terms of Agreement (GTA) committee, Credit Hire Organisation's (CHO's) and third party insurers. Monitor management information, analyse and manage performance. Additionally ensure partners represent the ERS values and that the ERS brand is protected in relation to their actions including but not limited to Consumer Duty, Operational Resilience, Lloyds Oversight principles and other legal and regulatory requirements. Manage claims budgets, expense ratios and indemnity spend to ensure financial targets are met. Initiate indemnity control and operational effectiveness initiatives with sound business cases, tracking post implementation performance. Engage, lead and coach the third-party claims management team to achieve operational excellence and seek opportunity for continuous improvement. Ensure effective management of case reserving in accordance with the company's published reserving policy. Contribute to review of reserving philosophy and technical reserve allocation, ensuring that Actuaries are provided with a good understanding of working practices and developments in the Claims function. Collaborate with internal business partners to improve insight of performance using management information and identify and deploy remedial and opportunistic actions. Use analysis to draft reports, support the preparation of executive and board packs and provide insight to financial performance of the portfolio to Underwriting, Actuarial and Finance. Provide proactive diagnosis of trends and areas for improvement with a focus on clarity, accuracy and strategic relevance. Counter the impact of fraud on claims by developing and adopting appropriate strategies in conjunction with the Fraud Team. Essential qualifications, skills, and experience Extensive experience in motor claims management, with a thorough understanding of claims processes and current market trends. Proven ability to deliver on key goals and drive measurable performance improvements within tight timeframes. In-depth technical expertise in motor liability, credit hire, personal injury, and relevant legal and regulatory frameworks. Experience of working with actuarial development triangles. Skilled in producing professional, well-structured, and accurate reports suitable for formal committee review, within set deadlines. Track record of delivering a strategic review of credit hire controls and initiatives to improve the customer experience and enhance controls on indemnity spend. Desirable qualifications, skills, and experience Demonstrable experience in leading claims automation initiatives or driving digital transformation within a claims environment. Desirable behavioural attributes High level of numeracy and analytical skills, with the ability to interpret data and identify underlying trends that support sound judgment within decision-making Innovative approach to problem solving Maintains a strategic perspective Strong commercial awareness with a clear understanding of portfolio performance across both Claims and Underwriting functions. Flexible leadership style, with a passion for coaching and developing team members to support personal growth. Ability to build effective internal and external relationships. Excellent communication, negotiation, and stakeholder engagement capabilities. Results-driven, with a focus on identifying opportunities for improvement and delivering enhanced outcomes. Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
May 11, 2026
Full time
Overview Head of Third Party Damage (Claims ERS) Grade: 2 Reporting to: Head of Claims, ERS Location: London About us ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK's largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. The role The Head of Third Party Claims is responsible for leading, developing, and managing the end-to-end third- party claims journey. This includes strategic oversight of operational performance, technical excellence, and service delivery across all third-party claims functions, from Agriculture to Prestige vehicles. Key responsibilities Ensuring fair customer outcomes and compliance with internal policies, legal standards, and regulatory requirements. Driving cost control throughout the claims lifecycle across all elements of Third Party claims spend. Identifying and developing commercial opportunities through market, legal, and technical insight. Owning and influencing key elements of the third-party claims supply chain costs. Driving claims digitalisation and automation initiatives. This role sits within a market-leading central technical function focused on customer outcomes, indemnity control and case reserving adequacy. It requires the ability to develop and implement strategy based on detailed financial analysis, with a focus on performance improvement and proactive management of risks, threats, and opportunities related to claims leakage. Key responsibilities Develop and deliver the strategic vision for third party motor claims to align with the overall claims strategy. Drive innovation using data analytics, technology and process optimisation. Oversee and support the effective management of complex and high value claims and processes with technical, regulatory or financial implications. Build influential relationships with external partners including repair networks, solicitors, the General Terms of Agreement (GTA) committee, Credit Hire Organisation's (CHO's) and third party insurers. Monitor management information, analyse and manage performance. Additionally ensure partners represent the ERS values and that the ERS brand is protected in relation to their actions including but not limited to Consumer Duty, Operational Resilience, Lloyds Oversight principles and other legal and regulatory requirements. Manage claims budgets, expense ratios and indemnity spend to ensure financial targets are met. Initiate indemnity control and operational effectiveness initiatives with sound business cases, tracking post implementation performance. Engage, lead and coach the third-party claims management team to achieve operational excellence and seek opportunity for continuous improvement. Ensure effective management of case reserving in accordance with the company's published reserving policy. Contribute to review of reserving philosophy and technical reserve allocation, ensuring that Actuaries are provided with a good understanding of working practices and developments in the Claims function. Collaborate with internal business partners to improve insight of performance using management information and identify and deploy remedial and opportunistic actions. Use analysis to draft reports, support the preparation of executive and board packs and provide insight to financial performance of the portfolio to Underwriting, Actuarial and Finance. Provide proactive diagnosis of trends and areas for improvement with a focus on clarity, accuracy and strategic relevance. Counter the impact of fraud on claims by developing and adopting appropriate strategies in conjunction with the Fraud Team. Essential qualifications, skills, and experience Extensive experience in motor claims management, with a thorough understanding of claims processes and current market trends. Proven ability to deliver on key goals and drive measurable performance improvements within tight timeframes. In-depth technical expertise in motor liability, credit hire, personal injury, and relevant legal and regulatory frameworks. Experience of working with actuarial development triangles. Skilled in producing professional, well-structured, and accurate reports suitable for formal committee review, within set deadlines. Track record of delivering a strategic review of credit hire controls and initiatives to improve the customer experience and enhance controls on indemnity spend. Desirable qualifications, skills, and experience Demonstrable experience in leading claims automation initiatives or driving digital transformation within a claims environment. Desirable behavioural attributes High level of numeracy and analytical skills, with the ability to interpret data and identify underlying trends that support sound judgment within decision-making Innovative approach to problem solving Maintains a strategic perspective Strong commercial awareness with a clear understanding of portfolio performance across both Claims and Underwriting functions. Flexible leadership style, with a passion for coaching and developing team members to support personal growth. Ability to build effective internal and external relationships. Excellent communication, negotiation, and stakeholder engagement capabilities. Results-driven, with a focus on identifying opportunities for improvement and delivering enhanced outcomes. Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Summary: This is an initial 12 month fixed term contract with the possibility it could become permanent. The Organisational Development Manager is the primary architect of culture and capability during a period of transformation for South East Water. In a water industry facing evolving regulatory landscapes, environmental challenges, and digital shifts, the role will ensure that our 1,400 strong workforce is resilient, skilled, and aligned with our future vision. Reporting directly to the Head of HR, the OD Manager will lead a dedicated team to design and execute strategies that improve organisational effectiveness and performance, managing a budget and the apprentice levy funds. This role isn't just managing "business as usual"; it's focused on leading the "business of tomorrow," ensuring our people are skilled, competent, motivated and engaged to deliver life-essential services through significant periods of change. Main responsibilities: Performance Management Develop plans to drive a high performance culture, support our performance management roadmap, including embedding performance frameworks that move beyond compliance to focus on continuous improvement and behavioural excellence. Supporting the wider business Support wider HR initiatives to identify future talent gaps and design intervention strategies to ensure long-term operational sustainability. This includes succession planning activity and reducing risk around our business critical roles. Compliance & Mandatory Training Oversight Lead the team responsible for the design, delivery, and tracking of all mandatory and regulatory training. Ensure 100% compliance across high-risk technical areas to safeguard the business and its license to operate. Emerging Talent Strategy Lead the team in the design and delivery of a comprehensive emerging talent ecosystem, including Apprenticeships and Graduate Programmes. Focus on building a sustainable pipeline of future leaders and technical experts to mitigate the risks of an ageing workforce. Team Leadership: Direct and mentor a team, fostering a high-performance culture within the OD and wider HR function. Culture & Engagement Lead the design of employee engagement initiatives and deliver results to senior stakeholders, partnering with business areas to create meaningful action plans. Leadership Development Create and oversee bespoke leadership programmes that equip managers at all levels of the organisation to lead through change, ambiguity and technical evolution. You'll need: Skills / Qualifications / Experience CIPD Level 7 or equivalent Strategic Thinking: The ability to see the "big picture" and translate corporate strategy into actionable people plans. Diagnostic Prowess: Skilled in using OD diagnostic tools and methodologies to identify organisational "pain points." Communication:Exceptional verbal and written skills, with the ability to simplify complex change concepts for a diverse workforce (from Field Technicians to office staff). Data Literacy: Ability to interpret HR analytics and engagement metrics to measure the ROI of OD interventions. Resilience: High emotional intelligence and the "grit" required to stay focused and positive during periods of high pressure. Proven OD Impact: Significant experience in a Senior OD role, ideally within regulated industry. Stakeholder Influence:Demonstrated ability to influence stakeholders at all levels through data-driven insights and persuasive communication. Project Management: Experience delivering high-impact projects on time and within budget in a fast-paced environment. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £60,000
May 09, 2026
Full time
Summary: This is an initial 12 month fixed term contract with the possibility it could become permanent. The Organisational Development Manager is the primary architect of culture and capability during a period of transformation for South East Water. In a water industry facing evolving regulatory landscapes, environmental challenges, and digital shifts, the role will ensure that our 1,400 strong workforce is resilient, skilled, and aligned with our future vision. Reporting directly to the Head of HR, the OD Manager will lead a dedicated team to design and execute strategies that improve organisational effectiveness and performance, managing a budget and the apprentice levy funds. This role isn't just managing "business as usual"; it's focused on leading the "business of tomorrow," ensuring our people are skilled, competent, motivated and engaged to deliver life-essential services through significant periods of change. Main responsibilities: Performance Management Develop plans to drive a high performance culture, support our performance management roadmap, including embedding performance frameworks that move beyond compliance to focus on continuous improvement and behavioural excellence. Supporting the wider business Support wider HR initiatives to identify future talent gaps and design intervention strategies to ensure long-term operational sustainability. This includes succession planning activity and reducing risk around our business critical roles. Compliance & Mandatory Training Oversight Lead the team responsible for the design, delivery, and tracking of all mandatory and regulatory training. Ensure 100% compliance across high-risk technical areas to safeguard the business and its license to operate. Emerging Talent Strategy Lead the team in the design and delivery of a comprehensive emerging talent ecosystem, including Apprenticeships and Graduate Programmes. Focus on building a sustainable pipeline of future leaders and technical experts to mitigate the risks of an ageing workforce. Team Leadership: Direct and mentor a team, fostering a high-performance culture within the OD and wider HR function. Culture & Engagement Lead the design of employee engagement initiatives and deliver results to senior stakeholders, partnering with business areas to create meaningful action plans. Leadership Development Create and oversee bespoke leadership programmes that equip managers at all levels of the organisation to lead through change, ambiguity and technical evolution. You'll need: Skills / Qualifications / Experience CIPD Level 7 or equivalent Strategic Thinking: The ability to see the "big picture" and translate corporate strategy into actionable people plans. Diagnostic Prowess: Skilled in using OD diagnostic tools and methodologies to identify organisational "pain points." Communication:Exceptional verbal and written skills, with the ability to simplify complex change concepts for a diverse workforce (from Field Technicians to office staff). Data Literacy: Ability to interpret HR analytics and engagement metrics to measure the ROI of OD interventions. Resilience: High emotional intelligence and the "grit" required to stay focused and positive during periods of high pressure. Proven OD Impact: Significant experience in a Senior OD role, ideally within regulated industry. Stakeholder Influence:Demonstrated ability to influence stakeholders at all levels through data-driven insights and persuasive communication. Project Management: Experience delivering high-impact projects on time and within budget in a fast-paced environment. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £60,000
Senior Category Manager Somerset Hybrid Are you a commercially sharp, people-focused Category leader ready to take ownership of a high-impact, growth-driving category? This is a brilliant opportunity to join our client at their Head Office in Somerset, leading a strategically significant category that sits right at the heart of the business's future growth ambitions. Reporting to the Director of Trading, you'll have full P&L accountability and the platform to shape, influence and elevate a powerhouse category across the organisation. The Opportunity As Senior Category Manager, you'll: Own and evolve the category strategy, aligning it to wider business objectives and market opportunity Lead at Board and Senior Leadership level, presenting performance, risks and growth plans with confidence Drive sustainable sales, margin and working capital performance Build and nurture strong supplier partnerships, negotiating best-in-class commercial terms Champion innovation - from new product introduction to phasing out underperforming SKUs Collaborate cross-functionally across Trading, Supply Chain, Marketing, Finance and Digital Lead, inspire and develop a high-performing team, creating a culture of accountability, agility and excellence You'll deputise for the Director of Trading when required and play a key role within the wider Trading leadership team. What We're Looking For You'll likely be operating as a Senior Buyer, Category Manager or similar within a retail environment, with: A proven track record of delivering category growth Strong commercial acumen and full P&L management experience Excellent supplier negotiation and influencing skills Advanced financial and analytical capability Experience leading and developing high-performing teams The ability to translate strategy into clear, focused action Experience with digital tools, data analytics and modern procurement platforms would be highly advantageous. Why Join? Beyond the opportunity to truly shape a category and influence at senior level, the benefits package is exceptional: 33 days' holiday (including bank holidays, with 5 flexible days) Hybrid working Discretionary bonus Company car car allowance Private medical cover (individual and family options) 20% discount Enhanced family leave EV scheme Share save scheme and award-winning Pension In-house training and development opportunities This is a role for a commercially driven, strategic thinker who thrives on ownership, influence and leading from the front. If you're ready to take your category leadership to the next level within a fast-paced, ambitious retail environment, I'd love to hear from you. Please get in touch for a confidential conversation. BH35647
May 07, 2026
Full time
Senior Category Manager Somerset Hybrid Are you a commercially sharp, people-focused Category leader ready to take ownership of a high-impact, growth-driving category? This is a brilliant opportunity to join our client at their Head Office in Somerset, leading a strategically significant category that sits right at the heart of the business's future growth ambitions. Reporting to the Director of Trading, you'll have full P&L accountability and the platform to shape, influence and elevate a powerhouse category across the organisation. The Opportunity As Senior Category Manager, you'll: Own and evolve the category strategy, aligning it to wider business objectives and market opportunity Lead at Board and Senior Leadership level, presenting performance, risks and growth plans with confidence Drive sustainable sales, margin and working capital performance Build and nurture strong supplier partnerships, negotiating best-in-class commercial terms Champion innovation - from new product introduction to phasing out underperforming SKUs Collaborate cross-functionally across Trading, Supply Chain, Marketing, Finance and Digital Lead, inspire and develop a high-performing team, creating a culture of accountability, agility and excellence You'll deputise for the Director of Trading when required and play a key role within the wider Trading leadership team. What We're Looking For You'll likely be operating as a Senior Buyer, Category Manager or similar within a retail environment, with: A proven track record of delivering category growth Strong commercial acumen and full P&L management experience Excellent supplier negotiation and influencing skills Advanced financial and analytical capability Experience leading and developing high-performing teams The ability to translate strategy into clear, focused action Experience with digital tools, data analytics and modern procurement platforms would be highly advantageous. Why Join? Beyond the opportunity to truly shape a category and influence at senior level, the benefits package is exceptional: 33 days' holiday (including bank holidays, with 5 flexible days) Hybrid working Discretionary bonus Company car car allowance Private medical cover (individual and family options) 20% discount Enhanced family leave EV scheme Share save scheme and award-winning Pension In-house training and development opportunities This is a role for a commercially driven, strategic thinker who thrives on ownership, influence and leading from the front. If you're ready to take your category leadership to the next level within a fast-paced, ambitious retail environment, I'd love to hear from you. Please get in touch for a confidential conversation. BH35647
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . VP, Social Media Acceleration is a critical leadership role responsible for designing the systems and processes that power a world-class, future-ready social ecosystem. Serving as the right hand and strategic operator to the VP of Global Social, this leader is part operational architect, part strategic connector, and part culture carrier. You will ensure our global social strategy is aligned, execution is accountable, and operations run with clarity, speed, and impact-scaling social media excellence across markets, unlocking innovation, and enabling teams to deliver culturally resonant, business-driving content at global scale. Key Responsibilities Global Social Media Strategy & Execution Partner with the VP of Global Social Media to translate high-level vision into actionable strategies, playbooks, and market-level execution plans. Lead global social operating rhythms-business reviews, leadership meetings, launch readiness, and annual planning-to ensure priorities are clear, tracked, and delivered. Drive the integration of paid, organic, influencer, UGC, and social commerce into a unified, high-performing social acceleration model. Operational Integration Across Regions Serve as the connective tissue between global leadership and regional/local teams, ensuring information, priorities, and accountability flow seamlessly. Oversee the operational alignment of creative, media, influencer, analytics, and brand partners to enable market success. Identify and close organizational gaps that slow execution or create ambiguity, ensuring speed to market and impact. Content Engine & Creative Enablement Lead the development and scaling of a global content engine that delivers high-quality creative across always-on, campaign, and product launch moments. Ensure global assets are adaptable for local markets while maintaining brand consistency and cultural relevance. Champion innovation in creative formats, storytelling, and the integration of influencer and creator content into our media ecosystem. Technology, Tools & Insights Oversee the global social media tech stack-including publishing, listening, analytics, content management, and advocacy tools. Drive the selection, integration, and optimization of platforms to improve speed, collaboration, and performance measurement. Leverage real-time insights to optimize creative, media, and audience targeting for maximum impact. Performance, Governance & Risk Management Establish and track KPIs for social performance globally, ensuring results are communicated clearly to leadership. Safeguard brand reputation through proactive governance, compliance with platform policies, and readiness for issues or crises. Enable data-driven decision-making through consistent reporting and actionable insights. Team Leadership & Capability Building Define and manage global social resourcing-balancing centralized, regional, in-house, and agency support models. Build global social fluency across the organization through training, playbooks, and market enablement programs. Foster a high-performance culture that champions creativity, inclusivity, and collaboration across all social teams and partners. Qualifications 12+ years in social media, digital marketing, or brand leadership roles, with significant global and operational experience. Proven success driving execution in matrixed, multinational environments. Deep expertise across the full social ecosystem-paid, organic, influencer, commerce, and emerging technologies. Strong operational leadership skills, with the ability to bring structure to complexity and align cross-functional stakeholders. Experience managing large-scale creative, media, and influencer initiatives with measurable business outcomes. Exceptional communication skills and executive presence. Impact of the Role This role is the engine behind SharkNinja's ability to scale and accelerate its social media presence globally. By connecting strategy to execution, integrating global and local teams, and embedding operational excellence, the VP, Global Social Media Acceleration will ensure our brand shows up with speed, cultural relevance, and impact-everywhere our consumers are. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice . For candidates based in China, please refer to this Candidate Privacy Notice . For candidates based in Vietnam, please refer to this Candidate Privacy Notice . We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Oct 06, 2025
Full time
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . VP, Social Media Acceleration is a critical leadership role responsible for designing the systems and processes that power a world-class, future-ready social ecosystem. Serving as the right hand and strategic operator to the VP of Global Social, this leader is part operational architect, part strategic connector, and part culture carrier. You will ensure our global social strategy is aligned, execution is accountable, and operations run with clarity, speed, and impact-scaling social media excellence across markets, unlocking innovation, and enabling teams to deliver culturally resonant, business-driving content at global scale. Key Responsibilities Global Social Media Strategy & Execution Partner with the VP of Global Social Media to translate high-level vision into actionable strategies, playbooks, and market-level execution plans. Lead global social operating rhythms-business reviews, leadership meetings, launch readiness, and annual planning-to ensure priorities are clear, tracked, and delivered. Drive the integration of paid, organic, influencer, UGC, and social commerce into a unified, high-performing social acceleration model. Operational Integration Across Regions Serve as the connective tissue between global leadership and regional/local teams, ensuring information, priorities, and accountability flow seamlessly. Oversee the operational alignment of creative, media, influencer, analytics, and brand partners to enable market success. Identify and close organizational gaps that slow execution or create ambiguity, ensuring speed to market and impact. Content Engine & Creative Enablement Lead the development and scaling of a global content engine that delivers high-quality creative across always-on, campaign, and product launch moments. Ensure global assets are adaptable for local markets while maintaining brand consistency and cultural relevance. Champion innovation in creative formats, storytelling, and the integration of influencer and creator content into our media ecosystem. Technology, Tools & Insights Oversee the global social media tech stack-including publishing, listening, analytics, content management, and advocacy tools. Drive the selection, integration, and optimization of platforms to improve speed, collaboration, and performance measurement. Leverage real-time insights to optimize creative, media, and audience targeting for maximum impact. Performance, Governance & Risk Management Establish and track KPIs for social performance globally, ensuring results are communicated clearly to leadership. Safeguard brand reputation through proactive governance, compliance with platform policies, and readiness for issues or crises. Enable data-driven decision-making through consistent reporting and actionable insights. Team Leadership & Capability Building Define and manage global social resourcing-balancing centralized, regional, in-house, and agency support models. Build global social fluency across the organization through training, playbooks, and market enablement programs. Foster a high-performance culture that champions creativity, inclusivity, and collaboration across all social teams and partners. Qualifications 12+ years in social media, digital marketing, or brand leadership roles, with significant global and operational experience. Proven success driving execution in matrixed, multinational environments. Deep expertise across the full social ecosystem-paid, organic, influencer, commerce, and emerging technologies. Strong operational leadership skills, with the ability to bring structure to complexity and align cross-functional stakeholders. Experience managing large-scale creative, media, and influencer initiatives with measurable business outcomes. Exceptional communication skills and executive presence. Impact of the Role This role is the engine behind SharkNinja's ability to scale and accelerate its social media presence globally. By connecting strategy to execution, integrating global and local teams, and embedding operational excellence, the VP, Global Social Media Acceleration will ensure our brand shows up with speed, cultural relevance, and impact-everywhere our consumers are. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice . For candidates based in China, please refer to this Candidate Privacy Notice . For candidates based in Vietnam, please refer to this Candidate Privacy Notice . We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 04, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 10th October 2025 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
Oct 04, 2025
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 10th October 2025 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we're building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide. The Head of Site Management and Monitoring is a senior leadership role accountable for the strategic direction, operational execution, and quality oversight of global site monitoring activities across all phases of clinical development. This role is pivotal in ensuring that clinical trial execution meets regulatory, ethical, and scientific standards while enabling operational excellence in a highly outsourced environment. Roles & Responsibilities Strategic Oversight and Quality Governance: Provide executive leadership in the development, execution, and continuous optimization of global oversight frameworks, including Monitoring Oversight Visits, Compliance Oversight Programs, and site-level risk mitigation strategies. Oversee GCP compliance and data integrity across a global footprint of more than 1,300 clinical trial sites and over 31,000 participants, ensuring alignment with enterprise risk and quality objectives. Operational Excellence in Monitoring: Drive strategic oversight of site management and monitoring activities across all phases of clinical development. Ensure global execution is fully aligned with protocol-specific risk assessments, regulatory requirements, and development timelines. Ensure the CRO(s) maintain high-quality, inspection-ready operations while proactively identifying and resolving site-level issues in a dynamic environment. CRO and FSP Governance: Lead governance of and oversight of Clinical Research Organization (CRO) partnerships. Act as a key strategic partner and influencer with CRO leadership, building strong relationships to drive accountability, resolve quality and performance issues-often on a daily basis given the operational scale-and ensure delivery to protocol and regulatory expectations. Cross-Functional Leadership and Regulatory Readiness: Partner with Clinical Operations, Quality Assurance, Regulatory Affairs, and CRO stakeholders to ensure global site performance, inspection readiness, and continuous improvement. Serve as the escalation lead for site-level quality and compliance issues, ensuring timely resolution, documentation, and alignment with regulatory standards and internal SOPs. Leadership and Capability Development: Lead a geographically dispersed team, fostering a culture of agility, accountability, and performance. Develop internal talent and oversee CRO capabilities to ensure consistent, high-quality oversight across a complex and evolving clinical operations landscape. Innovation and Risk-Based Monitoring Enablement: Champion the advancement of oversight technologies, dashboards, and analytics to support proactive, risk-based monitoring and data-driven decision-making. Drive innovation to meet the demands of large-scale, global clinical operations and deliver continual process optimization Qualifications & Experience Requirements Minimum undergraduate degree in life sciences or health/medical-related field; advanced degrees preferred. 12+ years of experience in clinical operations, with a strong background in site monitoring and vendor oversight. Proven leadership in managing global teams and implementing oversight strategies for site operations. Deep understanding of ICH-GCP, regulatory frameworks, and best practices in sponsor oversight. Strong analytical, communication, and stakeholder engagement skills Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL Do work that matters at CSL Behring!
Oct 04, 2025
Full time
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we're building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide. The Head of Site Management and Monitoring is a senior leadership role accountable for the strategic direction, operational execution, and quality oversight of global site monitoring activities across all phases of clinical development. This role is pivotal in ensuring that clinical trial execution meets regulatory, ethical, and scientific standards while enabling operational excellence in a highly outsourced environment. Roles & Responsibilities Strategic Oversight and Quality Governance: Provide executive leadership in the development, execution, and continuous optimization of global oversight frameworks, including Monitoring Oversight Visits, Compliance Oversight Programs, and site-level risk mitigation strategies. Oversee GCP compliance and data integrity across a global footprint of more than 1,300 clinical trial sites and over 31,000 participants, ensuring alignment with enterprise risk and quality objectives. Operational Excellence in Monitoring: Drive strategic oversight of site management and monitoring activities across all phases of clinical development. Ensure global execution is fully aligned with protocol-specific risk assessments, regulatory requirements, and development timelines. Ensure the CRO(s) maintain high-quality, inspection-ready operations while proactively identifying and resolving site-level issues in a dynamic environment. CRO and FSP Governance: Lead governance of and oversight of Clinical Research Organization (CRO) partnerships. Act as a key strategic partner and influencer with CRO leadership, building strong relationships to drive accountability, resolve quality and performance issues-often on a daily basis given the operational scale-and ensure delivery to protocol and regulatory expectations. Cross-Functional Leadership and Regulatory Readiness: Partner with Clinical Operations, Quality Assurance, Regulatory Affairs, and CRO stakeholders to ensure global site performance, inspection readiness, and continuous improvement. Serve as the escalation lead for site-level quality and compliance issues, ensuring timely resolution, documentation, and alignment with regulatory standards and internal SOPs. Leadership and Capability Development: Lead a geographically dispersed team, fostering a culture of agility, accountability, and performance. Develop internal talent and oversee CRO capabilities to ensure consistent, high-quality oversight across a complex and evolving clinical operations landscape. Innovation and Risk-Based Monitoring Enablement: Champion the advancement of oversight technologies, dashboards, and analytics to support proactive, risk-based monitoring and data-driven decision-making. Drive innovation to meet the demands of large-scale, global clinical operations and deliver continual process optimization Qualifications & Experience Requirements Minimum undergraduate degree in life sciences or health/medical-related field; advanced degrees preferred. 12+ years of experience in clinical operations, with a strong background in site monitoring and vendor oversight. Proven leadership in managing global teams and implementing oversight strategies for site operations. Deep understanding of ICH-GCP, regulatory frameworks, and best practices in sponsor oversight. Strong analytical, communication, and stakeholder engagement skills Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL Do work that matters at CSL Behring!
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 10th October 2025 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
Oct 03, 2025
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 10th October 2025 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Oct 03, 2025
Full time
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 03, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Lead Digital Product Manager in the ACE organization, you'll be a player/coach who drives multiple products across a platform, contributing towards defining, delivering, and managing the lifecycle of a suite of products ensuring they meet the needs of the customers and align with the company's strategic goals. You will lead and coach a team of Digital Product Managers to advance in the trade and to advance product strategy. This role requires a blend of strategic thinking, technical understanding, and business acumen. The Mainframe Lead DPM is driving several strategic initiatives aimed at modernizing and optimizing Allstate's mainframe systems. This includes enhancing cyber resiliency through safeguarded storage upgrades, immutable backups, and disaster recovery exercises, while also transitioning legacy workloads to more agile and secure platforms. The role is central to exploring next-generation capabilities such as AI, machine learning, and containerization-leveraging technologies like zCX and z/OS 3.1 to enable on-platform intelligence and scalable automation. These efforts support a broader transformation of mainframe hosting into a dynamic, data-driven ecosystem that integrates seamlessly with distributed environments and accelerates business value delivery. Key Responsibilities Product Portfolio Leadership: Manage the strategic direction of your product family (multiple products) ensuring continuous alignment to the highest priority outcomes; including vision and strategy for suite of digital products, developing & managing a strategic roadmap Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management and Alignment: Create appropriate forum for roadmap alignment and planning in support of strategic initiatives across product portfolio and product management team Ongoing Management: Work with the Digital Product teams to optimize team ceremonies and practices to drive maturity including write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Management: Communicate product progress and updates to internal stakeholders and external partners ensuring appropriate prioritization and coordination of the work Vendor Management: Engage in strategic vendor management where necessary ensuring interactive partnership with both our external vendors and internal sourcing leaders Budget Management: Forecast ongoing total cost of ownership of your products, manage budgets including vendor contract management, hardware costs, labor costs, etc. ensuring operation effectiveness; develops strategies and adjust courses of action Customer Feedback: Gather and analyze customer feedback to continually improve the product. Impact and Influence: Drive maturity in our product management practices, influence engineering, platform consultant and architecture leadership within your product domain and across ACE Grow Talent: Grow & mature Digital Product Management practitioner skills with your team by modeling the skills & behaviors we expect within our DPM trade as well as fostering the growth of individuals on your team Essential criteria All candidates must have the legal right to work in the UK. Allstate is unable to provide sponsorship for this position. A minimum of 5 years' experience as a Digital Product Manager A minimum of 2 year's coaching and leading teams. Must have experience in one or more of the following within the last 10 years COBOL, JCL, CICS, IMS, DB2, VSAM, and z/OS fundamentals. Experience with Agile methodologies and product management tooling Experience of development processes, human centered design, UX/UI design, and digital marketing Demonstrable experience in effectively communicating complex and innovative product concepts to cross-functional development teams. Proven ability to apply data-driven decision-making to influence product direction and prioritization. Strong, proven capability in breaking down complex initiatives into incremental and iterative deliverables aligned with Agile best practices. Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Desirable Experience Understanding of the system behaviors, how batch and online transactions work, performance tuning, and capacity planning. Familiarity with RACF, encryption standards, and audit requirements-especially in regulated industries like Insurance or Finance Supervisory Experience: This job does have supervisory duties. Job posting end date: Friday the 3rd of October 2025 Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 20 August 2025
Oct 02, 2025
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Lead Digital Product Manager in the ACE organization, you'll be a player/coach who drives multiple products across a platform, contributing towards defining, delivering, and managing the lifecycle of a suite of products ensuring they meet the needs of the customers and align with the company's strategic goals. You will lead and coach a team of Digital Product Managers to advance in the trade and to advance product strategy. This role requires a blend of strategic thinking, technical understanding, and business acumen. The Mainframe Lead DPM is driving several strategic initiatives aimed at modernizing and optimizing Allstate's mainframe systems. This includes enhancing cyber resiliency through safeguarded storage upgrades, immutable backups, and disaster recovery exercises, while also transitioning legacy workloads to more agile and secure platforms. The role is central to exploring next-generation capabilities such as AI, machine learning, and containerization-leveraging technologies like zCX and z/OS 3.1 to enable on-platform intelligence and scalable automation. These efforts support a broader transformation of mainframe hosting into a dynamic, data-driven ecosystem that integrates seamlessly with distributed environments and accelerates business value delivery. Key Responsibilities Product Portfolio Leadership: Manage the strategic direction of your product family (multiple products) ensuring continuous alignment to the highest priority outcomes; including vision and strategy for suite of digital products, developing & managing a strategic roadmap Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management and Alignment: Create appropriate forum for roadmap alignment and planning in support of strategic initiatives across product portfolio and product management team Ongoing Management: Work with the Digital Product teams to optimize team ceremonies and practices to drive maturity including write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Management: Communicate product progress and updates to internal stakeholders and external partners ensuring appropriate prioritization and coordination of the work Vendor Management: Engage in strategic vendor management where necessary ensuring interactive partnership with both our external vendors and internal sourcing leaders Budget Management: Forecast ongoing total cost of ownership of your products, manage budgets including vendor contract management, hardware costs, labor costs, etc. ensuring operation effectiveness; develops strategies and adjust courses of action Customer Feedback: Gather and analyze customer feedback to continually improve the product. Impact and Influence: Drive maturity in our product management practices, influence engineering, platform consultant and architecture leadership within your product domain and across ACE Grow Talent: Grow & mature Digital Product Management practitioner skills with your team by modeling the skills & behaviors we expect within our DPM trade as well as fostering the growth of individuals on your team Essential criteria All candidates must have the legal right to work in the UK. Allstate is unable to provide sponsorship for this position. A minimum of 5 years' experience as a Digital Product Manager A minimum of 2 year's coaching and leading teams. Must have experience in one or more of the following within the last 10 years COBOL, JCL, CICS, IMS, DB2, VSAM, and z/OS fundamentals. Experience with Agile methodologies and product management tooling Experience of development processes, human centered design, UX/UI design, and digital marketing Demonstrable experience in effectively communicating complex and innovative product concepts to cross-functional development teams. Proven ability to apply data-driven decision-making to influence product direction and prioritization. Strong, proven capability in breaking down complex initiatives into incremental and iterative deliverables aligned with Agile best practices. Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Desirable Experience Understanding of the system behaviors, how batch and online transactions work, performance tuning, and capacity planning. Familiarity with RACF, encryption standards, and audit requirements-especially in regulated industries like Insurance or Finance Supervisory Experience: This job does have supervisory duties. Job posting end date: Friday the 3rd of October 2025 Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 20 August 2025
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 3rd October 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
Oct 02, 2025
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 3rd October 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Lead Digital Product Manager in the ACE organization, you'll be a player/coach who drives multiple products across a platform, contributing towards defining, delivering, and managing the lifecycle of a suite of products ensuring they meet the needs of the customers and align with the company's strategic goals. You will lead and coach a team of Digital Product Managers to advance in the trade and to advance product strategy. This role requires a blend of strategic thinking, technical understanding, and business acumen. The Mainframe Lead DPM is driving several strategic initiatives aimed at modernizing and optimizing Allstate's mainframe systems. This includes enhancing cyber resiliency through safeguarded storage upgrades, immutable backups, and disaster recovery exercises, while also transitioning legacy workloads to more agile and secure platforms. The role is central to exploring next-generation capabilities such as AI, machine learning, and containerization-leveraging technologies like zCX and z/OS 3.1 to enable on-platform intelligence and scalable automation. These efforts support a broader transformation of mainframe hosting into a dynamic, data-driven ecosystem that integrates seamlessly with distributed environments and accelerates business value delivery. Key Responsibilities Product Portfolio Leadership: Manage the strategic direction of your product family (multiple products) ensuring continuous alignment to the highest priority outcomes; including vision and strategy for suite of digital products, developing & managing a strategic roadmap Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management and Alignment: Create appropriate forum for roadmap alignment and planning in support of strategic initiatives across product portfolio and product management team Ongoing Management: Work with the Digital Product teams to optimize team ceremonies and practices to drive maturity including write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Management: Communicate product progress and updates to internal stakeholders and external partners ensuring appropriate prioritization and coordination of the work Vendor Management: Engage in strategic vendor management where necessary ensuring interactive partnership with both our external vendors and internal sourcing leaders Budget Management: Forecast ongoing total cost of ownership of your products, manage budgets including vendor contract management, hardware costs, labor costs, etc. ensuring operation effectiveness; develops strategies and adjust courses of action Customer Feedback: Gather and analyze customer feedback to continually improve the product. Impact and Influence: Drive maturity in our product management practices, influence engineering, platform consultant and architecture leadership within your product domain and across ACE Grow Talent: Grow & mature Digital Product Management practitioner skills with your team by modeling the skills & behaviors we expect within our DPM trade as well as fostering the growth of individuals on your team Essential criteria All candidates must have the legal right to work in the UK. Allstate is unable to provide sponsorship for this position. A minimum of 5 years' experience as a Digital Product Manager A minimum of 2 year's coaching and leading teams. Must have experience in one or more of the following within the last 10 years COBOL, JCL, CICS, IMS, DB2, VSAM, and z/OS fundamentals. Experience with Agile methodologies and product management tooling Experience of development processes, human centered design, UX/UI design, and digital marketing Demonstrable experience in effectively communicating complex and innovative product concepts to cross-functional development teams. Proven ability to apply data-driven decision-making to influence product direction and prioritization. Strong, proven capability in breaking down complex initiatives into incremental and iterative deliverables aligned with Agile best practices. Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Desirable Experience Understanding of the system behaviors, how batch and online transactions work, performance tuning, and capacity planning. Familiarity with RACF, encryption standards, and audit requirements-especially in regulated industries like Insurance or Finance Supervisory Experience: This job does have supervisory duties. Job posting end date: Friday the 3rd of October 2025 Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 20 August 2025
Oct 02, 2025
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Lead Digital Product Manager in the ACE organization, you'll be a player/coach who drives multiple products across a platform, contributing towards defining, delivering, and managing the lifecycle of a suite of products ensuring they meet the needs of the customers and align with the company's strategic goals. You will lead and coach a team of Digital Product Managers to advance in the trade and to advance product strategy. This role requires a blend of strategic thinking, technical understanding, and business acumen. The Mainframe Lead DPM is driving several strategic initiatives aimed at modernizing and optimizing Allstate's mainframe systems. This includes enhancing cyber resiliency through safeguarded storage upgrades, immutable backups, and disaster recovery exercises, while also transitioning legacy workloads to more agile and secure platforms. The role is central to exploring next-generation capabilities such as AI, machine learning, and containerization-leveraging technologies like zCX and z/OS 3.1 to enable on-platform intelligence and scalable automation. These efforts support a broader transformation of mainframe hosting into a dynamic, data-driven ecosystem that integrates seamlessly with distributed environments and accelerates business value delivery. Key Responsibilities Product Portfolio Leadership: Manage the strategic direction of your product family (multiple products) ensuring continuous alignment to the highest priority outcomes; including vision and strategy for suite of digital products, developing & managing a strategic roadmap Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management and Alignment: Create appropriate forum for roadmap alignment and planning in support of strategic initiatives across product portfolio and product management team Ongoing Management: Work with the Digital Product teams to optimize team ceremonies and practices to drive maturity including write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Management: Communicate product progress and updates to internal stakeholders and external partners ensuring appropriate prioritization and coordination of the work Vendor Management: Engage in strategic vendor management where necessary ensuring interactive partnership with both our external vendors and internal sourcing leaders Budget Management: Forecast ongoing total cost of ownership of your products, manage budgets including vendor contract management, hardware costs, labor costs, etc. ensuring operation effectiveness; develops strategies and adjust courses of action Customer Feedback: Gather and analyze customer feedback to continually improve the product. Impact and Influence: Drive maturity in our product management practices, influence engineering, platform consultant and architecture leadership within your product domain and across ACE Grow Talent: Grow & mature Digital Product Management practitioner skills with your team by modeling the skills & behaviors we expect within our DPM trade as well as fostering the growth of individuals on your team Essential criteria All candidates must have the legal right to work in the UK. Allstate is unable to provide sponsorship for this position. A minimum of 5 years' experience as a Digital Product Manager A minimum of 2 year's coaching and leading teams. Must have experience in one or more of the following within the last 10 years COBOL, JCL, CICS, IMS, DB2, VSAM, and z/OS fundamentals. Experience with Agile methodologies and product management tooling Experience of development processes, human centered design, UX/UI design, and digital marketing Demonstrable experience in effectively communicating complex and innovative product concepts to cross-functional development teams. Proven ability to apply data-driven decision-making to influence product direction and prioritization. Strong, proven capability in breaking down complex initiatives into incremental and iterative deliverables aligned with Agile best practices. Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Desirable Experience Understanding of the system behaviors, how batch and online transactions work, performance tuning, and capacity planning. Familiarity with RACF, encryption standards, and audit requirements-especially in regulated industries like Insurance or Finance Supervisory Experience: This job does have supervisory duties. Job posting end date: Friday the 3rd of October 2025 Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 20 August 2025
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 3rd October 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
Oct 02, 2025
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 3rd October 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we're building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide. The Head of Site Management and Monitoring is a senior leadership role accountable for the strategic direction, operational execution, and quality oversight of global site monitoring activities across all phases of clinical development. This role is pivotal in ensuring that clinical trial execution meets regulatory, ethical, and scientific standards while enabling operational excellence in a highly outsourced environment. Roles & Responsibilities Strategic Oversight and Quality Governance: Provide executive leadership in the development, execution, and continuous optimization of global oversight frameworks, including Monitoring Oversight Visits, Compliance Oversight Programs, and site-level risk mitigation strategies. Oversee GCP compliance and data integrity across a global footprint of more than 1,300 clinical trial sites and over 31,000 participants, ensuring alignment with enterprise risk and quality objectives. Operational Excellence in Monitoring: Drive strategic oversight of site management and monitoring activities across all phases of clinical development. Ensure global execution is fully aligned with protocol-specific risk assessments, regulatory requirements, and development timelines. Ensure the CRO(s) maintain high-quality, inspection-ready operations while proactively identifying and resolving site-level issues in a dynamic environment. CRO and FSP Governance: Lead governance of and oversight of Clinical Research Organization (CRO) partnerships. Act as a key strategic partner and influencer with CRO leadership, building strong relationships to drive accountability, resolve quality and performance issues-often on a daily basis given the operational scale-and ensure delivery to protocol and regulatory expectations. Cross-Functional Leadership and Regulatory Readiness: Partner with Clinical Operations, Quality Assurance, Regulatory Affairs, and CRO stakeholders to ensure global site performance, inspection readiness, and continuous improvement. Serve as the escalation lead for site-level quality and compliance issues, ensuring timely resolution, documentation, and alignment with regulatory standards and internal SOPs. Leadership and Capability Development: Lead a geographically dispersed team, fostering a culture of agility, accountability, and performance. Develop internal talent and oversee CRO capabilities to ensure consistent, high-quality oversight across a complex and evolving clinical operations landscape. Innovation and Risk-Based Monitoring Enablement: Champion the advancement of oversight technologies, dashboards, and analytics to support proactive, risk-based monitoring and data-driven decision-making. Drive innovation to meet the demands of large-scale, global clinical operations and deliver continual process optimization Qualifications & Experience Requirements Minimum undergraduate degree in life sciences or health/medical-related field; advanced degrees preferred. 12+ years of experience in clinical operations, with a strong background in site monitoring and vendor oversight. Proven leadership in managing global teams and implementing oversight strategies for site operations. Deep understanding of ICH-GCP, regulatory frameworks, and best practices in sponsor oversight. Strong analytical, communication, and stakeholder engagement skills Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL Do work that matters at CSL Behring!
Oct 01, 2025
Full time
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we're building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide. The Head of Site Management and Monitoring is a senior leadership role accountable for the strategic direction, operational execution, and quality oversight of global site monitoring activities across all phases of clinical development. This role is pivotal in ensuring that clinical trial execution meets regulatory, ethical, and scientific standards while enabling operational excellence in a highly outsourced environment. Roles & Responsibilities Strategic Oversight and Quality Governance: Provide executive leadership in the development, execution, and continuous optimization of global oversight frameworks, including Monitoring Oversight Visits, Compliance Oversight Programs, and site-level risk mitigation strategies. Oversee GCP compliance and data integrity across a global footprint of more than 1,300 clinical trial sites and over 31,000 participants, ensuring alignment with enterprise risk and quality objectives. Operational Excellence in Monitoring: Drive strategic oversight of site management and monitoring activities across all phases of clinical development. Ensure global execution is fully aligned with protocol-specific risk assessments, regulatory requirements, and development timelines. Ensure the CRO(s) maintain high-quality, inspection-ready operations while proactively identifying and resolving site-level issues in a dynamic environment. CRO and FSP Governance: Lead governance of and oversight of Clinical Research Organization (CRO) partnerships. Act as a key strategic partner and influencer with CRO leadership, building strong relationships to drive accountability, resolve quality and performance issues-often on a daily basis given the operational scale-and ensure delivery to protocol and regulatory expectations. Cross-Functional Leadership and Regulatory Readiness: Partner with Clinical Operations, Quality Assurance, Regulatory Affairs, and CRO stakeholders to ensure global site performance, inspection readiness, and continuous improvement. Serve as the escalation lead for site-level quality and compliance issues, ensuring timely resolution, documentation, and alignment with regulatory standards and internal SOPs. Leadership and Capability Development: Lead a geographically dispersed team, fostering a culture of agility, accountability, and performance. Develop internal talent and oversee CRO capabilities to ensure consistent, high-quality oversight across a complex and evolving clinical operations landscape. Innovation and Risk-Based Monitoring Enablement: Champion the advancement of oversight technologies, dashboards, and analytics to support proactive, risk-based monitoring and data-driven decision-making. Drive innovation to meet the demands of large-scale, global clinical operations and deliver continual process optimization Qualifications & Experience Requirements Minimum undergraduate degree in life sciences or health/medical-related field; advanced degrees preferred. 12+ years of experience in clinical operations, with a strong background in site monitoring and vendor oversight. Proven leadership in managing global teams and implementing oversight strategies for site operations. Deep understanding of ICH-GCP, regulatory frameworks, and best practices in sponsor oversight. Strong analytical, communication, and stakeholder engagement skills Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL Do work that matters at CSL Behring!
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we're building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide. The Head of Site Management and Monitoring is a senior leadership role accountable for the strategic direction, operational execution, and quality oversight of global site monitoring activities across all phases of clinical development. This role is pivotal in ensuring that clinical trial execution meets regulatory, ethical, and scientific standards while enabling operational excellence in a highly outsourced environment. Roles & Responsibilities Strategic Oversight and Quality Governance: Provide executive leadership in the development, execution, and continuous optimization of global oversight frameworks, including Monitoring Oversight Visits, Compliance Oversight Programs, and site-level risk mitigation strategies. Oversee GCP compliance and data integrity across a global footprint of more than 1,300 clinical trial sites and over 31,000 participants, ensuring alignment with enterprise risk and quality objectives. Operational Excellence in Monitoring: Drive strategic oversight of site management and monitoring activities across all phases of clinical development. Ensure global execution is fully aligned with protocol-specific risk assessments, regulatory requirements, and development timelines. Ensure the CRO(s) maintain high-quality, inspection-ready operations while proactively identifying and resolving site-level issues in a dynamic environment. CRO and FSP Governance: Lead governance of and oversight of Clinical Research Organization (CRO) partnerships. Act as a key strategic partner and influencer with CRO leadership, building strong relationships to drive accountability, resolve quality and performance issues-often on a daily basis given the operational scale-and ensure delivery to protocol and regulatory expectations. Cross-Functional Leadership and Regulatory Readiness: Partner with Clinical Operations, Quality Assurance, Regulatory Affairs, and CRO stakeholders to ensure global site performance, inspection readiness, and continuous improvement. Serve as the escalation lead for site-level quality and compliance issues, ensuring timely resolution, documentation, and alignment with regulatory standards and internal SOPs. Leadership and Capability Development: Lead a geographically dispersed team, fostering a culture of agility, accountability, and performance. Develop internal talent and oversee CRO capabilities to ensure consistent, high-quality oversight across a complex and evolving clinical operations landscape. Innovation and Risk-Based Monitoring Enablement: Champion the advancement of oversight technologies, dashboards, and analytics to support proactive, risk-based monitoring and data-driven decision-making. Drive innovation to meet the demands of large-scale, global clinical operations and deliver continual process optimization Qualifications & Experience Requirements Minimum undergraduate degree in life sciences or health/medical-related field; advanced degrees preferred. 12+ years of experience in clinical operations, with a strong background in site monitoring and vendor oversight. Proven leadership in managing global teams and implementing oversight strategies for site operations. Deep understanding of ICH-GCP, regulatory frameworks, and best practices in sponsor oversight. Strong analytical, communication, and stakeholder engagement skills Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL Do work that matters at CSL Behring!
Oct 01, 2025
Full time
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we're building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide. The Head of Site Management and Monitoring is a senior leadership role accountable for the strategic direction, operational execution, and quality oversight of global site monitoring activities across all phases of clinical development. This role is pivotal in ensuring that clinical trial execution meets regulatory, ethical, and scientific standards while enabling operational excellence in a highly outsourced environment. Roles & Responsibilities Strategic Oversight and Quality Governance: Provide executive leadership in the development, execution, and continuous optimization of global oversight frameworks, including Monitoring Oversight Visits, Compliance Oversight Programs, and site-level risk mitigation strategies. Oversee GCP compliance and data integrity across a global footprint of more than 1,300 clinical trial sites and over 31,000 participants, ensuring alignment with enterprise risk and quality objectives. Operational Excellence in Monitoring: Drive strategic oversight of site management and monitoring activities across all phases of clinical development. Ensure global execution is fully aligned with protocol-specific risk assessments, regulatory requirements, and development timelines. Ensure the CRO(s) maintain high-quality, inspection-ready operations while proactively identifying and resolving site-level issues in a dynamic environment. CRO and FSP Governance: Lead governance of and oversight of Clinical Research Organization (CRO) partnerships. Act as a key strategic partner and influencer with CRO leadership, building strong relationships to drive accountability, resolve quality and performance issues-often on a daily basis given the operational scale-and ensure delivery to protocol and regulatory expectations. Cross-Functional Leadership and Regulatory Readiness: Partner with Clinical Operations, Quality Assurance, Regulatory Affairs, and CRO stakeholders to ensure global site performance, inspection readiness, and continuous improvement. Serve as the escalation lead for site-level quality and compliance issues, ensuring timely resolution, documentation, and alignment with regulatory standards and internal SOPs. Leadership and Capability Development: Lead a geographically dispersed team, fostering a culture of agility, accountability, and performance. Develop internal talent and oversee CRO capabilities to ensure consistent, high-quality oversight across a complex and evolving clinical operations landscape. Innovation and Risk-Based Monitoring Enablement: Champion the advancement of oversight technologies, dashboards, and analytics to support proactive, risk-based monitoring and data-driven decision-making. Drive innovation to meet the demands of large-scale, global clinical operations and deliver continual process optimization Qualifications & Experience Requirements Minimum undergraduate degree in life sciences or health/medical-related field; advanced degrees preferred. 12+ years of experience in clinical operations, with a strong background in site monitoring and vendor oversight. Proven leadership in managing global teams and implementing oversight strategies for site operations. Deep understanding of ICH-GCP, regulatory frameworks, and best practices in sponsor oversight. Strong analytical, communication, and stakeholder engagement skills Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL Do work that matters at CSL Behring!
