Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
A contract vacancy has arisen for an enthusiastic, ambitious person to complete the primary two-man team. We seek a reliable assistant with a solid dairy background looking to progress their career by assisting with the day-to-day routine and management of a 350-cow herd on a recognised tight autumn block calving, forage-based system. The herd is cubicle housed, with easy-feed grass/maize silage fed as self-feed and in mangers, with concentrates fed in the 16:32 DTL parlour. There is the opportunity for the successful applicant to join a large, well known dairy farming family business, focussing on fertility, quality milk production from forage/grazing, and have an input with the youngstock, with the added benefit of general support from this committed farming operation. The unit has an excellent farm team and is well equipped with auto foot bathing and Cow Manager Heat Detection, in addition to the excellent facilities and a first-class work environment. The job also offers an attractive 3-bedroom cottage on the farm grounds, free from council tax, rent and rates, along with a very good income, and regular time off. If you can pride yourself on stockmanship and results, enjoy being part of a team and want to develop your career within a progressive, secure dairy business, please contact James Picot on for more details. No overseas applicants without a work visa For a full list of our current vacancies please visit our website at
May 02, 2026
Full time
A contract vacancy has arisen for an enthusiastic, ambitious person to complete the primary two-man team. We seek a reliable assistant with a solid dairy background looking to progress their career by assisting with the day-to-day routine and management of a 350-cow herd on a recognised tight autumn block calving, forage-based system. The herd is cubicle housed, with easy-feed grass/maize silage fed as self-feed and in mangers, with concentrates fed in the 16:32 DTL parlour. There is the opportunity for the successful applicant to join a large, well known dairy farming family business, focussing on fertility, quality milk production from forage/grazing, and have an input with the youngstock, with the added benefit of general support from this committed farming operation. The unit has an excellent farm team and is well equipped with auto foot bathing and Cow Manager Heat Detection, in addition to the excellent facilities and a first-class work environment. The job also offers an attractive 3-bedroom cottage on the farm grounds, free from council tax, rent and rates, along with a very good income, and regular time off. If you can pride yourself on stockmanship and results, enjoy being part of a team and want to develop your career within a progressive, secure dairy business, please contact James Picot on for more details. No overseas applicants without a work visa For a full list of our current vacancies please visit our website at
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. The Role As the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience. We are looking for someone to join the team in mid June. The Person The ideal applicant should ideally have: Proven ability or willingness to contribute to effective sales strategies and operations. Brings experience from retirement living, hospitality, healthcare or property Knowledge of financial management, capable of supporting budget management and financial performance analysis. Excellent leadership skills with the ability to motivate and manage teams effectively. Committed to enhancing residents' well-being and fostering a sense of community. Possesses adaptability and strong decision-making skills to manage competing priorities. Demonstrates ambition and a results-oriented mindset. Willingness to work flexible hours, including weekends, to meet development needs. Values aligned with our philosophy as outlined on our website To have experience in conducting resident assessments, including elements covering health and welfare. To have a firm understanding of safeguarding adults at Risk Experience in caring for residents who have health related issues, including dementia To have experience managing a team, including the direct supervision of staff To have experience creating and implementing risk assessments Key Responsibilities Key responsibilities will include: Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence. To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy. Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being. Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties. Assisting in managing rotas. Supporting financial management, including rent control, cost control and overall budget management. Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary. Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident's preferences. Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance. Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks. Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction. Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood. Why Work for us Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation. We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team. If you would like to pop in for a coffee and a chat please let us know.REF-
May 02, 2026
Full time
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. The Role As the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience. We are looking for someone to join the team in mid June. The Person The ideal applicant should ideally have: Proven ability or willingness to contribute to effective sales strategies and operations. Brings experience from retirement living, hospitality, healthcare or property Knowledge of financial management, capable of supporting budget management and financial performance analysis. Excellent leadership skills with the ability to motivate and manage teams effectively. Committed to enhancing residents' well-being and fostering a sense of community. Possesses adaptability and strong decision-making skills to manage competing priorities. Demonstrates ambition and a results-oriented mindset. Willingness to work flexible hours, including weekends, to meet development needs. Values aligned with our philosophy as outlined on our website To have experience in conducting resident assessments, including elements covering health and welfare. To have a firm understanding of safeguarding adults at Risk Experience in caring for residents who have health related issues, including dementia To have experience managing a team, including the direct supervision of staff To have experience creating and implementing risk assessments Key Responsibilities Key responsibilities will include: Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence. To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy. Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being. Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties. Assisting in managing rotas. Supporting financial management, including rent control, cost control and overall budget management. Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary. Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident's preferences. Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance. Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks. Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction. Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood. Why Work for us Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation. We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team. If you would like to pop in for a coffee and a chat please let us know.REF-
Boom Battle Bar - Southampton
Southampton, Hampshire
FIRSTLY, WHATS IN IT FOR YOU? £32,000 annual salary. Plus tips! 28 days paid holiday Workplace pension from the age of 22 and above with employer contributions Life Assurance policy once your probation has been passed. Enjoy one free annual Escape Hunt adventure per year! 50% off on food and drink in any of our venues at Boom Battle Bar & Escape Hunt! We are our teams biggest advocates! We'll give you a clear personal development plan for you to be promoted to your dream role - with or without us. Looking for good karma? Well we've got you covered with another annual paid day off for our 'Karma Day' - volunteer for a day with an organisation of your choice to make a difference. Access to Wagestream and their financial services and discounts Access to our Employee Assistance Programme including 24/7 access to free, confidential and specialist mental health/wellbeing support. There's a huge amount on offer within this program inclusive of help for financial support to six FREE therapy sessions and so much more! Our Managers are included in epic incentives. You'll be in the runnings to win them on a regular basis! Including past incentives such as a Trips Abroad, F1 Race Days and Race Weekend tickets, Concert Tickets, Champion League Hospitality Tickets, Sporting Events, Brixton brewery tour, London bar hopping with Bacardi, Johnnie Walker tour with a fine dinning experience, Hampers to take home and more! THE ROLE: We are looking for an energetic, driven and passionate Assistant General Manager to lead our team at BOOM BATTLE BAR. People focused leadership is a non negotiable for us. You'll be someone who thrives in building a talent pipeline and wants to see your teams evolve and grow. You lead from the front and aren't someone who does everything yourself! You'll need to be someone who thrives in high energy environments and wet led environments specifically are where you shine. You'll want to drive consistency for standards. Specs on point and guest journey will be nothing short of epic under your guidance! Let's not forget you'll need to be a compliance pro! You're a stickler for regulatory compliance achieving stellar 10/10 daily Trail average scores. Safety is your top priority, ensuring everyone within the business is protected. WHO ARE WE: Boom Battle Bar is the unrivalled leader in the world of competitive socialising. Picture Axe Throwing, Beer Pong, Augmented Darts, Karaoke and a whole lot more, all wrapped up in an atmosphere booming with epic cocktails, live DJ beats, and nothing but good vibes Our journey began with a bang in 2022, and we haven't hit the brakes since. Breaking boundaries, we proudly launched our first international venue in Dubai during the summer of 2023, and the party continues! We're not just about the games and the drinks, we're about creating those unforgettable moments. It's when our guests say, 'Screw it, I'll be hungover tomorrow,' that we know we've succeeded. And who makes it all happen? Our exceptional teams of top talent. Check out our socials to see more of what we're about!
May 02, 2026
Full time
FIRSTLY, WHATS IN IT FOR YOU? £32,000 annual salary. Plus tips! 28 days paid holiday Workplace pension from the age of 22 and above with employer contributions Life Assurance policy once your probation has been passed. Enjoy one free annual Escape Hunt adventure per year! 50% off on food and drink in any of our venues at Boom Battle Bar & Escape Hunt! We are our teams biggest advocates! We'll give you a clear personal development plan for you to be promoted to your dream role - with or without us. Looking for good karma? Well we've got you covered with another annual paid day off for our 'Karma Day' - volunteer for a day with an organisation of your choice to make a difference. Access to Wagestream and their financial services and discounts Access to our Employee Assistance Programme including 24/7 access to free, confidential and specialist mental health/wellbeing support. There's a huge amount on offer within this program inclusive of help for financial support to six FREE therapy sessions and so much more! Our Managers are included in epic incentives. You'll be in the runnings to win them on a regular basis! Including past incentives such as a Trips Abroad, F1 Race Days and Race Weekend tickets, Concert Tickets, Champion League Hospitality Tickets, Sporting Events, Brixton brewery tour, London bar hopping with Bacardi, Johnnie Walker tour with a fine dinning experience, Hampers to take home and more! THE ROLE: We are looking for an energetic, driven and passionate Assistant General Manager to lead our team at BOOM BATTLE BAR. People focused leadership is a non negotiable for us. You'll be someone who thrives in building a talent pipeline and wants to see your teams evolve and grow. You lead from the front and aren't someone who does everything yourself! You'll need to be someone who thrives in high energy environments and wet led environments specifically are where you shine. You'll want to drive consistency for standards. Specs on point and guest journey will be nothing short of epic under your guidance! Let's not forget you'll need to be a compliance pro! You're a stickler for regulatory compliance achieving stellar 10/10 daily Trail average scores. Safety is your top priority, ensuring everyone within the business is protected. WHO ARE WE: Boom Battle Bar is the unrivalled leader in the world of competitive socialising. Picture Axe Throwing, Beer Pong, Augmented Darts, Karaoke and a whole lot more, all wrapped up in an atmosphere booming with epic cocktails, live DJ beats, and nothing but good vibes Our journey began with a bang in 2022, and we haven't hit the brakes since. Breaking boundaries, we proudly launched our first international venue in Dubai during the summer of 2023, and the party continues! We're not just about the games and the drinks, we're about creating those unforgettable moments. It's when our guests say, 'Screw it, I'll be hungover tomorrow,' that we know we've succeeded. And who makes it all happen? Our exceptional teams of top talent. Check out our socials to see more of what we're about!
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Centre Assistant / Assistant Centre Manager Location: Insert Location Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
May 02, 2026
Full time
Centre Assistant / Assistant Centre Manager Location: Insert Location Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
Ready to elevate your career in golf? Join American Golf as an Assistant Manager! At American Golf, we're not just a store; we're the largest golf retailer in Europe and our mission to be the go-to destination for everything golf and make a positive impact on golfers of all levels. If you possess strong leadership skills and a passion for golf, we invite you to support our team in delivering except click apply for full job details
May 02, 2026
Full time
Ready to elevate your career in golf? Join American Golf as an Assistant Manager! At American Golf, we're not just a store; we're the largest golf retailer in Europe and our mission to be the go-to destination for everything golf and make a positive impact on golfers of all levels. If you possess strong leadership skills and a passion for golf, we invite you to support our team in delivering except click apply for full job details
You will also receive an additional premium of £4.00 per hour whilst running the store. As a Deputy Store Manager at Aldi, you'll take pride in driving sales, delivering excellent customer service, minimising costs, and improving operational efficiency. You'll support the Store Manager by training colleagues, checking displays, and achieving sales targets. This role offers real responsibility and is the perfect stepping stone for experienced team leaders on their journey towards a store management role. Key Responsibilities • Running the store in the absence of the Store Manager and Assistant Store Manager• Deliver excellent customer service that goes beyond expectations• Support the Store Manager to boost employee engagement and meet store KPIs• Monitor product quality and manage stock rotation consistently• Oversee till cashing up and safe deposits• Ensure Health & Safety and due diligence standards are maintained Skills & Experience • Experience managing teams in fast-paced, customer-focused environments• Skilled in time management and cost control• Motivated to achieve and exceed targets consistently• Strong customer service and compliance skills• Previous Store Management experience is a plus but not essential Our Benefits • An additional premium of £4 per hour whilst running the store• A flexible working contract between 25-35 hours a week• 28 days annual leave including bank holidays• 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave• Comprehensive training and ongoing development opportunities throughout your Aldi career• Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals
May 02, 2026
Full time
You will also receive an additional premium of £4.00 per hour whilst running the store. As a Deputy Store Manager at Aldi, you'll take pride in driving sales, delivering excellent customer service, minimising costs, and improving operational efficiency. You'll support the Store Manager by training colleagues, checking displays, and achieving sales targets. This role offers real responsibility and is the perfect stepping stone for experienced team leaders on their journey towards a store management role. Key Responsibilities • Running the store in the absence of the Store Manager and Assistant Store Manager• Deliver excellent customer service that goes beyond expectations• Support the Store Manager to boost employee engagement and meet store KPIs• Monitor product quality and manage stock rotation consistently• Oversee till cashing up and safe deposits• Ensure Health & Safety and due diligence standards are maintained Skills & Experience • Experience managing teams in fast-paced, customer-focused environments• Skilled in time management and cost control• Motivated to achieve and exceed targets consistently• Strong customer service and compliance skills• Previous Store Management experience is a plus but not essential Our Benefits • An additional premium of £4 per hour whilst running the store• A flexible working contract between 25-35 hours a week• 28 days annual leave including bank holidays• 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave• Comprehensive training and ongoing development opportunities throughout your Aldi career• Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals
Centre Assistant / Assistant Centre Manager Location: Winnersh Reading Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
May 02, 2026
Full time
Centre Assistant / Assistant Centre Manager Location: Winnersh Reading Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
People Operations Assistant Paying £30k-£33k 12-month Fixed Term Contract Hybrid working arrangement is offered Manchester City Centre based Our client is seeking an experienced People Operations Assistant to support the infrastructure, processes, and systems that enable their People function to scale within a growing global consultancy. This is a great opportunity for someone who enjoys enhancing People processes in a fast-paced, dynamic environment, and can balance attention to detail with sound judgement and pragmatism. As the business grows, you will play a key role in maintaining structure and consistency across the employee lifecycle and annual People initiatives. You ll oversee core People processes, supporting the smooth delivery of performance and promotion cycles so managers can focus on leading their teams. You ll have the opportunity to make a real impact in a scaling organisation, where your ideas and approach will help shape and strengthen the People function. Key responsibilities of the People Operations Assistant: Identify ways we can enhance the workflows for People initiatives throughout the employee lifecycle. Own processes such as onboarding, employment changes, promotions,offboarding, and other essential People administration tasks. Develop, document, and maintain comprehensive People workflows, process maps, templates, and operating procedures to ensure clarity and consistency. Establish clear timelines, and effective handoffs for all People activities. Play an active role in the processes that have a direct impact on payroll, benefits, and People systems. Identify and address recurring challenges, suggesting solutions to streamline and improve processes, making effective use of automation where possible. Coordinate schedules, communications, templates, and completion tracking for regular People-related activities, supporting smooth and timely execution. Collaborate with the People Director & People Business Partner to ensure People initiatives are effectively delivered across the global team. Support the effective utilisation of People systems, including HRIS (Bamboo), ATS (Workable) and performance management tools. Take responsibility for various cross-functional People projects as our business priorities evolve. Key requirements for the People Operations Assistant: Evidenced prior experience in People Operations, HR Operations, or similar role. Experience working in a growing, fast-paced business where processes are still evolving. Strong track record of improving and embedding People processes and operations for people initiatives. Experience supporting multi-country or international employee populations would be beneficial but not essential. Strong judgement and ability to balance employee experience, business need, and operational discipline. Confident communicator with strong written communication skills. Comfortable managing multiple priorities and driving follow-through, able to work independently and take ownership in a lean team environment Strong attention to detail without losing sight of the bigger picture. Ideally, experience in a consulting, professional services, PE-backed, or other fast-growth environment. If you are interested in this People Operations Assistant position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist operating across the Northwest of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
May 02, 2026
Contractor
People Operations Assistant Paying £30k-£33k 12-month Fixed Term Contract Hybrid working arrangement is offered Manchester City Centre based Our client is seeking an experienced People Operations Assistant to support the infrastructure, processes, and systems that enable their People function to scale within a growing global consultancy. This is a great opportunity for someone who enjoys enhancing People processes in a fast-paced, dynamic environment, and can balance attention to detail with sound judgement and pragmatism. As the business grows, you will play a key role in maintaining structure and consistency across the employee lifecycle and annual People initiatives. You ll oversee core People processes, supporting the smooth delivery of performance and promotion cycles so managers can focus on leading their teams. You ll have the opportunity to make a real impact in a scaling organisation, where your ideas and approach will help shape and strengthen the People function. Key responsibilities of the People Operations Assistant: Identify ways we can enhance the workflows for People initiatives throughout the employee lifecycle. Own processes such as onboarding, employment changes, promotions,offboarding, and other essential People administration tasks. Develop, document, and maintain comprehensive People workflows, process maps, templates, and operating procedures to ensure clarity and consistency. Establish clear timelines, and effective handoffs for all People activities. Play an active role in the processes that have a direct impact on payroll, benefits, and People systems. Identify and address recurring challenges, suggesting solutions to streamline and improve processes, making effective use of automation where possible. Coordinate schedules, communications, templates, and completion tracking for regular People-related activities, supporting smooth and timely execution. Collaborate with the People Director & People Business Partner to ensure People initiatives are effectively delivered across the global team. Support the effective utilisation of People systems, including HRIS (Bamboo), ATS (Workable) and performance management tools. Take responsibility for various cross-functional People projects as our business priorities evolve. Key requirements for the People Operations Assistant: Evidenced prior experience in People Operations, HR Operations, or similar role. Experience working in a growing, fast-paced business where processes are still evolving. Strong track record of improving and embedding People processes and operations for people initiatives. Experience supporting multi-country or international employee populations would be beneficial but not essential. Strong judgement and ability to balance employee experience, business need, and operational discipline. Confident communicator with strong written communication skills. Comfortable managing multiple priorities and driving follow-through, able to work independently and take ownership in a lean team environment Strong attention to detail without losing sight of the bigger picture. Ideally, experience in a consulting, professional services, PE-backed, or other fast-growth environment. If you are interested in this People Operations Assistant position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist operating across the Northwest of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details
Job Title: Personal Tax Manager Location: Central London Package: Salary DOE ( 60k-80k), hybrid working, 25 days holiday plus bank holidays Working Hours: Full time, Monday-Friday A top UK 100 Practice in Central London are hiring for a Personal Tax Manager, to join their continuously growing tram. This is a crucial role in the business, whereby you will be working closely with partners, and maintaining excellent relationships with trusted clients. The practice are committed to growth, and have high ambitions to progress further throughout the top 100 They are offering some excellent benefits in addition to a flexible salary range (DOE), including hybrid working, 25 days holiday plus BH, private medical, summer Fridays, Friday lunches and much more. They boast a great workplace culture, and if you are a personal tax or mixed tax professional seeking a new challenge, then this is the role for you! Personal Tax Manager Job Responsibilities Operate with high autonomy, reporting directly to Tax Partners Build and manage strong client relationships with regular communication Lead, review, and develop team members while ensuring high-quality delivery Prepare and review complex UK Self-Assessment returns (worldwide income, foreign tax credits, DTAs) Handle HMRC enquiries, disclosures, and settlements (incl. Worldwide Disclosure Facility) Deliver tailored global mobility and UK tax planning advice (pre- and post-arrival) Advise on evolving UK tax legislation, including post-April 2025 regime changes Provide expertise in property structuring, de-enveloping, and estate/trust planning Personal Tax Manager Job Requirements Qualifications: ATT, CTA or ACA, or equivalent (at least ATT qualified or part-qualified CTA/ACA - if at senior associate level or fully qualified if at assistant manager and upwards level with strong relevant experience). Experience: At least three-four years in personal tax, ideally in a private client-focused firm/team. An organised and meticulous approach to compliance and reporting work and ability to work on multiple clients simultaneously. A confident communicator and ability to explain complex matters, who builds trust easily and enjoys developing long-term client relationships. Personal Tax Manager Salary & Benefits Salary dependant on experience, ranging from 60k-80k (Higher DOE) Hybrid Working 25 days holiday plus bank holidays Healthcare cash plans and private medical scheme Birthday day off Access to perkbox Summer Fridays off and Friday Lunches Bonus scheme Annual season ticket loans Professional subscriptions Life assurance And more! Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
May 02, 2026
Full time
Job Title: Personal Tax Manager Location: Central London Package: Salary DOE ( 60k-80k), hybrid working, 25 days holiday plus bank holidays Working Hours: Full time, Monday-Friday A top UK 100 Practice in Central London are hiring for a Personal Tax Manager, to join their continuously growing tram. This is a crucial role in the business, whereby you will be working closely with partners, and maintaining excellent relationships with trusted clients. The practice are committed to growth, and have high ambitions to progress further throughout the top 100 They are offering some excellent benefits in addition to a flexible salary range (DOE), including hybrid working, 25 days holiday plus BH, private medical, summer Fridays, Friday lunches and much more. They boast a great workplace culture, and if you are a personal tax or mixed tax professional seeking a new challenge, then this is the role for you! Personal Tax Manager Job Responsibilities Operate with high autonomy, reporting directly to Tax Partners Build and manage strong client relationships with regular communication Lead, review, and develop team members while ensuring high-quality delivery Prepare and review complex UK Self-Assessment returns (worldwide income, foreign tax credits, DTAs) Handle HMRC enquiries, disclosures, and settlements (incl. Worldwide Disclosure Facility) Deliver tailored global mobility and UK tax planning advice (pre- and post-arrival) Advise on evolving UK tax legislation, including post-April 2025 regime changes Provide expertise in property structuring, de-enveloping, and estate/trust planning Personal Tax Manager Job Requirements Qualifications: ATT, CTA or ACA, or equivalent (at least ATT qualified or part-qualified CTA/ACA - if at senior associate level or fully qualified if at assistant manager and upwards level with strong relevant experience). Experience: At least three-four years in personal tax, ideally in a private client-focused firm/team. An organised and meticulous approach to compliance and reporting work and ability to work on multiple clients simultaneously. A confident communicator and ability to explain complex matters, who builds trust easily and enjoys developing long-term client relationships. Personal Tax Manager Salary & Benefits Salary dependant on experience, ranging from 60k-80k (Higher DOE) Hybrid Working 25 days holiday plus bank holidays Healthcare cash plans and private medical scheme Birthday day off Access to perkbox Summer Fridays off and Friday Lunches Bonus scheme Annual season ticket loans Professional subscriptions Life assurance And more! Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Job Title: Assistant Store Manager Location: Hale Barns (near Manchester Airport) Salary: 28,000 - 30,000 + bonus (up to 6,000) About the Company Our client is a growing and well-established storage solutions provider in the Greater Manchester area, known for delivering excellent customer service and high-quality facilities. With continued expansion, they are now looking for a customer-focused and commercially driven individual to join their team. The Role As an Assistant Store Manager, you will play a key role in the day-to-day running of the site, combining customer service, sales, and operational responsibilities . You'll be the first point of contact for customers, helping them find the right solution while driving performance and maintaining high standards across the store. Key Responsibilities Deliver outstanding customer service and build strong relationships Support and drive sales performance and achieve targets Guide customers through the full sales and rental process Handle administrative tasks including contracts and customer records Ensure the site is clean, secure, and well-presented Resolve customer queries quickly and professionally About You Experience in a retail or customer-facing environment Driving license as could be required to travel to other sites in the area for meetings Confident communicator with strong interpersonal skills Sales-driven with a proactive mindset Organised with strong attention to detail Team player with a positive attitude Comfortable working in a fast-paced environment What's on Offer Competitive salary + bonus (up to 5,000) Great work-life balance 5 days out of 7 Every other weekend off No late evenings Structured training and development Clear progression opportunities within a growing business Supportive and friendly team environment BBH35832
May 02, 2026
Full time
Job Title: Assistant Store Manager Location: Hale Barns (near Manchester Airport) Salary: 28,000 - 30,000 + bonus (up to 6,000) About the Company Our client is a growing and well-established storage solutions provider in the Greater Manchester area, known for delivering excellent customer service and high-quality facilities. With continued expansion, they are now looking for a customer-focused and commercially driven individual to join their team. The Role As an Assistant Store Manager, you will play a key role in the day-to-day running of the site, combining customer service, sales, and operational responsibilities . You'll be the first point of contact for customers, helping them find the right solution while driving performance and maintaining high standards across the store. Key Responsibilities Deliver outstanding customer service and build strong relationships Support and drive sales performance and achieve targets Guide customers through the full sales and rental process Handle administrative tasks including contracts and customer records Ensure the site is clean, secure, and well-presented Resolve customer queries quickly and professionally About You Experience in a retail or customer-facing environment Driving license as could be required to travel to other sites in the area for meetings Confident communicator with strong interpersonal skills Sales-driven with a proactive mindset Organised with strong attention to detail Team player with a positive attitude Comfortable working in a fast-paced environment What's on Offer Competitive salary + bonus (up to 5,000) Great work-life balance 5 days out of 7 Every other weekend off No late evenings Structured training and development Clear progression opportunities within a growing business Supportive and friendly team environment BBH35832
The Role Being an Assistant Store Manager means you are a role model. You will be commercially focused and obsessed with smashing targets, not simply achieving them.Your passion for our brand will be what drives you to achieve sales performance beyond belief, visual excellence and make customers feel amazing in every aspect of their store experience.You will love working together with your team to solve issues, deliver innovation and drive excellence from everyone. Above all, you will make the store a fun place to be for everyone. You Will Lead the team Inspire and manage the team to deliver amazing levels of service Smash store targets Innovate, and encourage your team to do the same Exceed expectations at every opportunity Make customers feel amazing and deliver the ultimate Superdry experience Implement the best VM on the planet Coach the team to become experts in our product Embrace and embed the Superdry culture Be yourself You Are A team player Passionate about our brand An experienced retail manager ready for a new challenge Ideally experienced in fashion although this isn't a must Confident, genuine and can be yourself A proven overachiever An inspirational leader who can and loves developing others Always making decisions thinking about what's best for our business Always positive Relentless and ambitious to exceed expectations Motivated with excellent attention to detail Bringing fresh ideas to the table but are realistic in what is achievable Working for Superdry has never been so rewarding A competitive annual salary 25 days holiday plus your birthday day off A new style obsessed Superdry wardrobe with our generous clothing allowance Amazing staff discount with up to 50% online and in store Flexible working patterns inc. 4 day working for full time(dependent on store availability) Style and Service obsession fueled by our awesome training and development Tailored made induction and onboarding to set you up for success Pension contributions Life assurance Cycle to work scheme, wellbeing services, and much, much more! You will work in an inclusive, diverse atmosphere with amazing sustainable premium products Who we are Superdry is a British, founder-led brand with a truly global presence.We've been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections. Our mission is to be the No.1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people. We are on an ambitious journey to serve our diverse community through a premium brand that's focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?
May 02, 2026
Full time
The Role Being an Assistant Store Manager means you are a role model. You will be commercially focused and obsessed with smashing targets, not simply achieving them.Your passion for our brand will be what drives you to achieve sales performance beyond belief, visual excellence and make customers feel amazing in every aspect of their store experience.You will love working together with your team to solve issues, deliver innovation and drive excellence from everyone. Above all, you will make the store a fun place to be for everyone. You Will Lead the team Inspire and manage the team to deliver amazing levels of service Smash store targets Innovate, and encourage your team to do the same Exceed expectations at every opportunity Make customers feel amazing and deliver the ultimate Superdry experience Implement the best VM on the planet Coach the team to become experts in our product Embrace and embed the Superdry culture Be yourself You Are A team player Passionate about our brand An experienced retail manager ready for a new challenge Ideally experienced in fashion although this isn't a must Confident, genuine and can be yourself A proven overachiever An inspirational leader who can and loves developing others Always making decisions thinking about what's best for our business Always positive Relentless and ambitious to exceed expectations Motivated with excellent attention to detail Bringing fresh ideas to the table but are realistic in what is achievable Working for Superdry has never been so rewarding A competitive annual salary 25 days holiday plus your birthday day off A new style obsessed Superdry wardrobe with our generous clothing allowance Amazing staff discount with up to 50% online and in store Flexible working patterns inc. 4 day working for full time(dependent on store availability) Style and Service obsession fueled by our awesome training and development Tailored made induction and onboarding to set you up for success Pension contributions Life assurance Cycle to work scheme, wellbeing services, and much, much more! You will work in an inclusive, diverse atmosphere with amazing sustainable premium products Who we are Superdry is a British, founder-led brand with a truly global presence.We've been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections. Our mission is to be the No.1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people. We are on an ambitious journey to serve our diverse community through a premium brand that's focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?
Assistant Manager - PBS (Positive Behaviour Support) Location: Bristol Full-time: 37.5 hours per week Salary: 31,669 per annum plus benefits and overtime Our client, a respected local charity supporting adults with learning disabilities, is hiring a dedicated Assistant Manager to lead a team delivering high-quality support services. This role offers a rewarding opportunity to make a real difference in people's lives, present and future. What you'll be doing: Leading and supervising a team of PBS Assistants in providing person-centred support for individuals who communicate through behaviour. Ensuring services are delivered with dignity, rights, choice, and diversity at the forefront. Developing and reviewing Support Plans, PBS Plans, and Risk Assessments to promote independence and well-being. Taking responsibility for the service in the Manager's absence. Supporting individuals with complex needs, including learning disabilities, autism, mental health issues, physical health conditions, and forensic backgrounds. Working in a flexible environment, including evenings, weekends, and sleep-ins, blending office and support work. What you'll bring: Willingness to undertake a Level 5 Diploma in Positive Behaviour Support (BILD). Experience in leading and managing a team within a care/support setting. Knowledge of current care regulations and legislation. Person-centred, strengths-based, and psychologically informed approach. Strong communication skills and a compassionate attitude. In return, you will receive: Competitive salary and benefits package. 28 days annual leave, increasing with service. Excellent induction and ongoing training, including support to complete the Level 5 Diploma in PBS. Company pension, sick pay, life assurance, and family-friendly policies. Access to occupational health, Employee Assistance Programme, and free DBS checks every 3 years. Join a passionate organisation committed to empowering individuals to live fulfilling lives. Apply now to be part of this meaningful journey! Please note: This role requires proof of right to work in the UK and is subject to an Enhanced DBS and Adults Barred List check.
May 02, 2026
Full time
Assistant Manager - PBS (Positive Behaviour Support) Location: Bristol Full-time: 37.5 hours per week Salary: 31,669 per annum plus benefits and overtime Our client, a respected local charity supporting adults with learning disabilities, is hiring a dedicated Assistant Manager to lead a team delivering high-quality support services. This role offers a rewarding opportunity to make a real difference in people's lives, present and future. What you'll be doing: Leading and supervising a team of PBS Assistants in providing person-centred support for individuals who communicate through behaviour. Ensuring services are delivered with dignity, rights, choice, and diversity at the forefront. Developing and reviewing Support Plans, PBS Plans, and Risk Assessments to promote independence and well-being. Taking responsibility for the service in the Manager's absence. Supporting individuals with complex needs, including learning disabilities, autism, mental health issues, physical health conditions, and forensic backgrounds. Working in a flexible environment, including evenings, weekends, and sleep-ins, blending office and support work. What you'll bring: Willingness to undertake a Level 5 Diploma in Positive Behaviour Support (BILD). Experience in leading and managing a team within a care/support setting. Knowledge of current care regulations and legislation. Person-centred, strengths-based, and psychologically informed approach. Strong communication skills and a compassionate attitude. In return, you will receive: Competitive salary and benefits package. 28 days annual leave, increasing with service. Excellent induction and ongoing training, including support to complete the Level 5 Diploma in PBS. Company pension, sick pay, life assurance, and family-friendly policies. Access to occupational health, Employee Assistance Programme, and free DBS checks every 3 years. Join a passionate organisation committed to empowering individuals to live fulfilling lives. Apply now to be part of this meaningful journey! Please note: This role requires proof of right to work in the UK and is subject to an Enhanced DBS and Adults Barred List check.
Data Science - Assistant Manager £60,000 to 75,000 GBP Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Data Scientist - Associate Manager Locations: London or Manchester (Hybrid) Salary: Up to £75,000 (London) / Up to £68,000 (Manchester) + bonus + package We are looking for a skilled Data Scientist (Associate Manager level) to join a high-performing team de click apply for full job details
May 02, 2026
Full time
Data Science - Assistant Manager £60,000 to 75,000 GBP Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Data Scientist - Associate Manager Locations: London or Manchester (Hybrid) Salary: Up to £75,000 (London) / Up to £68,000 (Manchester) + bonus + package We are looking for a skilled Data Scientist (Associate Manager level) to join a high-performing team de click apply for full job details
AFECO is an engineering services provider, delivering high quality process and MEICA design and installation projects predominantly across the South of England and Midlands for the water industry. We have excellent inhouse engineering teams capable of delivering all stages of the project cycle, from concept through to commissioning, with a strong focus on process led innovative and robust yet appropriate solutions. We have a portfolio of varied projects covering both wastewater and clean water projects for planned and reactive projects. Due to the expansion of our team, we are currently recruiting for an Administrative Assistant to work within our multi-disciplinary teams. This is a great opportunity for enthusiastic individuals who fit in with our company values and are keen to develop in a forward-thinking organisation Job Description Role Purpose To manage all on-site construction, installation, and commissioning activities for water and wastewater infrastructure projects. The Site Manager ensures safe, compliant, and efficient site operations while delivering projects to the required quality, programme, and budget. The role involves coordination of subcontractors, suppliers, and internal engineering teams to ensure successful project outcomes. Key Responsibilities Lead daily site operations for construction, mechanical, electrical, and ICA installation works. Manage site teams, subcontractors, and suppliers to ensure safe and efficient delivery. Conduct daily briefings, toolbox talks, and site coordination meetings. Maintain a strong safety culture and ensure adherence to company and client standards. Health, Safety, Environment & Quality (HSEQ) Ensure full compliance with CDM Regulations, site safety plans, RAMS, and permit-to-work systems. Carry out site inspections, safety audits, and incident/near-miss reporting. Implement environmental controls relating to water industry works (pollution prevention, drainage, waste handling). Ensure quality of work meets specifications, drawings, and regulatory standards. Supervise civil, mechanical, electrical, and ICA works associated with water/wastewater treatment plants, pipelines, pumping stations, and process upgrades. Ensure construction is carried outin accordance withapproved designs, drawings, and schedules. Coordinate site surveys, temporary works, lifting operations, and commissioning activities. Manage material deliveries, plant usage,logistics, and site readiness. Programme, Cost & Progress Management Track and report progress against programme milestones and adjust plans asrequired. Monitor productivity and resource utilisation. Assistwith cost control, variations, procurement needs, and forecasting. Ensuretimelycompletion of project documentation, daily reports, and site records. Stakeholder Coordination Act as the main site contact for clients, project managers, consultants, and regulatory bodies. Communicate site issues, risks, and progress updates clearly and promptly. Coordinate with multidisciplinary teams (civil, mechanical, electrical, ICA, commissioning). Support community and environmental liaison where work affects public areas Qualifications Essential Qualifications & Experience Significant experienceas a Site Manager or Senior Site Supervisor in the water, wastewater, utilities, or civil engineering sector. Strong understanding of water industry construction activities, including treatment process equipment, pipework installation, pumping systems, and MEICA integration. Proven experience managing subcontractors and multi-disciplinary teams. Good knowledge of H&S regulations, CDM 2015, and quality control. Proficiencyin reading drawings, schedules, RAMS, and technical documentation. Full UK driving licence. Desirable Qualifications SMSTS (Site Management Safety Training Scheme). CSCS Gold/Black Card. IOSH Managing Safely or NEBOSH Certificate. EUSR/SHEA Water card. Confined Space training. Experience with NEC contract environments. Background in MEICA or civil engineering beneficial. Strong leadership and communication skills. Excellent organisational and planning ability. Ability toidentifyrisks and proactively implement mitigation measures. Confident decision-making and problem-solving abilities. Good IT skills (MS Project, site management software, reporting tools). Resilient, calm under pressure, and adaptable to changing site conditions. Working Conditions Primarily site-based at water/wastewater treatment works, pipeline routes, or pumping stations. Work may involve outdoor environments, confined spaces, operational plant areas, and varied weather conditions. Occasional extended hours or weekend work may berequiredbased on project needs. PPE and strict adherence to safety procedures are mandatory. Salary and benefits Life insurance Benefits portal Company pension Additional Information At AFECO, we value our employee's and encourage and support them to development themselves and their career through training and progression. We offer the opportunity to work on a range of project types and size in the water sector including our own internally developed products and solutions. We are a privately owned business with a friendly and open culture and are dedicated to creating andmaintainingand workforce that is highly skilled and motivated. As a Company we are committed to equal opportunities for all and do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, sex,disabilityor age.
May 02, 2026
Full time
AFECO is an engineering services provider, delivering high quality process and MEICA design and installation projects predominantly across the South of England and Midlands for the water industry. We have excellent inhouse engineering teams capable of delivering all stages of the project cycle, from concept through to commissioning, with a strong focus on process led innovative and robust yet appropriate solutions. We have a portfolio of varied projects covering both wastewater and clean water projects for planned and reactive projects. Due to the expansion of our team, we are currently recruiting for an Administrative Assistant to work within our multi-disciplinary teams. This is a great opportunity for enthusiastic individuals who fit in with our company values and are keen to develop in a forward-thinking organisation Job Description Role Purpose To manage all on-site construction, installation, and commissioning activities for water and wastewater infrastructure projects. The Site Manager ensures safe, compliant, and efficient site operations while delivering projects to the required quality, programme, and budget. The role involves coordination of subcontractors, suppliers, and internal engineering teams to ensure successful project outcomes. Key Responsibilities Lead daily site operations for construction, mechanical, electrical, and ICA installation works. Manage site teams, subcontractors, and suppliers to ensure safe and efficient delivery. Conduct daily briefings, toolbox talks, and site coordination meetings. Maintain a strong safety culture and ensure adherence to company and client standards. Health, Safety, Environment & Quality (HSEQ) Ensure full compliance with CDM Regulations, site safety plans, RAMS, and permit-to-work systems. Carry out site inspections, safety audits, and incident/near-miss reporting. Implement environmental controls relating to water industry works (pollution prevention, drainage, waste handling). Ensure quality of work meets specifications, drawings, and regulatory standards. Supervise civil, mechanical, electrical, and ICA works associated with water/wastewater treatment plants, pipelines, pumping stations, and process upgrades. Ensure construction is carried outin accordance withapproved designs, drawings, and schedules. Coordinate site surveys, temporary works, lifting operations, and commissioning activities. Manage material deliveries, plant usage,logistics, and site readiness. Programme, Cost & Progress Management Track and report progress against programme milestones and adjust plans asrequired. Monitor productivity and resource utilisation. Assistwith cost control, variations, procurement needs, and forecasting. Ensuretimelycompletion of project documentation, daily reports, and site records. Stakeholder Coordination Act as the main site contact for clients, project managers, consultants, and regulatory bodies. Communicate site issues, risks, and progress updates clearly and promptly. Coordinate with multidisciplinary teams (civil, mechanical, electrical, ICA, commissioning). Support community and environmental liaison where work affects public areas Qualifications Essential Qualifications & Experience Significant experienceas a Site Manager or Senior Site Supervisor in the water, wastewater, utilities, or civil engineering sector. Strong understanding of water industry construction activities, including treatment process equipment, pipework installation, pumping systems, and MEICA integration. Proven experience managing subcontractors and multi-disciplinary teams. Good knowledge of H&S regulations, CDM 2015, and quality control. Proficiencyin reading drawings, schedules, RAMS, and technical documentation. Full UK driving licence. Desirable Qualifications SMSTS (Site Management Safety Training Scheme). CSCS Gold/Black Card. IOSH Managing Safely or NEBOSH Certificate. EUSR/SHEA Water card. Confined Space training. Experience with NEC contract environments. Background in MEICA or civil engineering beneficial. Strong leadership and communication skills. Excellent organisational and planning ability. Ability toidentifyrisks and proactively implement mitigation measures. Confident decision-making and problem-solving abilities. Good IT skills (MS Project, site management software, reporting tools). Resilient, calm under pressure, and adaptable to changing site conditions. Working Conditions Primarily site-based at water/wastewater treatment works, pipeline routes, or pumping stations. Work may involve outdoor environments, confined spaces, operational plant areas, and varied weather conditions. Occasional extended hours or weekend work may berequiredbased on project needs. PPE and strict adherence to safety procedures are mandatory. Salary and benefits Life insurance Benefits portal Company pension Additional Information At AFECO, we value our employee's and encourage and support them to development themselves and their career through training and progression. We offer the opportunity to work on a range of project types and size in the water sector including our own internally developed products and solutions. We are a privately owned business with a friendly and open culture and are dedicated to creating andmaintainingand workforce that is highly skilled and motivated. As a Company we are committed to equal opportunities for all and do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, sex,disabilityor age.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
