Oracle HCM Transformation Lead - Senior Manager UK Wide (Hybrid)Circa £75,000 We are supporting a leading consulting organisation in their search for an experienced Oracle HCM Transformation Lead to drive large-scale HR transformation programmes across a diverse client portfolio. This is a leadership role where you will take ownership of end-to-end HCM workstreams, combining deep functional HR knowledge with strong Oracle Fusion HCM expertise. You will work closely with senior stakeholders to shape, design, and deliver transformation initiatives that modernise HR operating models and technology landscapes. Key Responsibilities Lead and manage Oracle HCM transformation workstreams across the full project lifecycle (design, build, test, deploy) Act as a trusted advisor to HR and business stakeholders, translating business requirements into scalable Oracle HCM solutions Drive solution design across core HCM modules, ensuring alignment with HR best practices and organisational goals Oversee and guide functional consultants and delivery teams, ensuring high-quality outputs and timely delivery Support programme governance, risk management, and stakeholder engagement at all levels Contribute to business development and pre-sales activities, including solution shaping and proposal development Required Experience Proven experience leading Oracle HCM implementations or transformations in a consulting environment Strong functional understanding of HR operating models and processes, including: Core HR Recruitment / Talent Acquisition Time & Labour Workforce Management / Resource Management Deep expertise in Oracle Fusion HCM modules, including configuration and solution design Demonstrated ability to lead workstreams and manage cross-functional teams in complex programme environments Experience engaging with senior stakeholders and HR leadership teams Consulting background with exposure to multiple industries and clients Additional Requirements Willingness to travel and work on client sites as required Eligibility for security clearance (due to client requirements) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 03, 2026
Full time
Oracle HCM Transformation Lead - Senior Manager UK Wide (Hybrid)Circa £75,000 We are supporting a leading consulting organisation in their search for an experienced Oracle HCM Transformation Lead to drive large-scale HR transformation programmes across a diverse client portfolio. This is a leadership role where you will take ownership of end-to-end HCM workstreams, combining deep functional HR knowledge with strong Oracle Fusion HCM expertise. You will work closely with senior stakeholders to shape, design, and deliver transformation initiatives that modernise HR operating models and technology landscapes. Key Responsibilities Lead and manage Oracle HCM transformation workstreams across the full project lifecycle (design, build, test, deploy) Act as a trusted advisor to HR and business stakeholders, translating business requirements into scalable Oracle HCM solutions Drive solution design across core HCM modules, ensuring alignment with HR best practices and organisational goals Oversee and guide functional consultants and delivery teams, ensuring high-quality outputs and timely delivery Support programme governance, risk management, and stakeholder engagement at all levels Contribute to business development and pre-sales activities, including solution shaping and proposal development Required Experience Proven experience leading Oracle HCM implementations or transformations in a consulting environment Strong functional understanding of HR operating models and processes, including: Core HR Recruitment / Talent Acquisition Time & Labour Workforce Management / Resource Management Deep expertise in Oracle Fusion HCM modules, including configuration and solution design Demonstrated ability to lead workstreams and manage cross-functional teams in complex programme environments Experience engaging with senior stakeholders and HR leadership teams Consulting background with exposure to multiple industries and clients Additional Requirements Willingness to travel and work on client sites as required Eligibility for security clearance (due to client requirements) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role Position: Lead Consultant Technology: Oracle EBS Payroll Functional Consultant Location: UK Business Unit: ORC Compensation: Competitive (including bonus) Job Description We're looking for an Oracle EBS HCM Payroll Functional Consultant to support Payroll & Absence modules for UK public sector clients. You'll need expert knowledge of UK payroll processes and proven experience with Oracle Global Payroll/Absence EBS, guiding projects through the SDLC and translating complex solutions for diverse audiences. Your role As an Oracle EBS HCM Consultant, your primary focus will be on the implementation and ongoing support of Oracle EBS HCM modules, specifically UK Payroll and Absence for the UK public sector. You'll need a deep understanding of all UK Payroll, Pension, and Absence processes, backed by practical experience with Oracle Global Payroll/Absence EBS in the UK public sector. You will lead client engagements, discuss integrations, data migrations, and reporting across relevant modules. In this role, you will translate complex technical solutions into clear insights for diverse audiences, from technical teams to senior management, and guide projects through the Software Development Life Cycle (SDLC) to ensure smooth delivery and top system performance. Responsibilities Lead and execute the implementation of Oracle EBS HCM, focusing on UK Payroll & Absence modules for UK clients. Demonstrate expert proficiency in all aspects of UK Payroll, Pension, and Absence processes. Apply hands on experience in Oracle Global Payroll/Absence EBS, particularly within the UK Public sector. Communicate effectively with stakeholders, assist in troubleshooting and resolving functional problems. Be well versed in support processes and ensure complete ownership. Resolve tickets within the SLA. Obtain transition from incumbent vendor. Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Payroll Batch Loader. Effectively discuss complex technology solutions to diverse audiences, including technical, business, and management teams, and walk through Business Process Specification documents, Configuration Workbooks, Testing, and Change Requests. Lead customer discussions pertaining to integrations, data migrations, and reports related to Payroll, Absence, and other relevant modules. Apply comprehensive knowledge and experience across the full SDLC, including Conference Room pilots (CRPs)/Playback sessions, training content preparation, and imparting Training. Required Minimum 12+ years of experience implementing Oracle EBS HCM for Absence and Payroll modules in the UK. Proficiency in all UK Payroll, Pension, and Absence processes. Hands on experience with Oracle Global Payroll/Absence EBS for UK Public sector clients. Knowledgeable on HCM technical tools, including HCM Data Loader, HCM Extract, BI reporting, Fast Formulas, and Payroll Batch Loader. Ability to communicate complex technology solutions to diverse teams (technical, business, and management). Ability to lead discussions with customer teams for integrations, tickets, and reports related to Payroll and Absence and other modules. Knowledge and experience with the full SDLC lifecycle. Preparation of status reports with RAG, highlighting risks and mitigations and maintaining RAID log. Preferred Excellent planner for release and delivery planning. Strong problem solving skills. Experience coaching and mentoring team members, managing 5+ team members. Experience with Lean/Agile development methodologies. Personal High analytical skills. High customer orientation. High quality awareness. Legal Notice All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Apr 30, 2026
Full time
Role Position: Lead Consultant Technology: Oracle EBS Payroll Functional Consultant Location: UK Business Unit: ORC Compensation: Competitive (including bonus) Job Description We're looking for an Oracle EBS HCM Payroll Functional Consultant to support Payroll & Absence modules for UK public sector clients. You'll need expert knowledge of UK payroll processes and proven experience with Oracle Global Payroll/Absence EBS, guiding projects through the SDLC and translating complex solutions for diverse audiences. Your role As an Oracle EBS HCM Consultant, your primary focus will be on the implementation and ongoing support of Oracle EBS HCM modules, specifically UK Payroll and Absence for the UK public sector. You'll need a deep understanding of all UK Payroll, Pension, and Absence processes, backed by practical experience with Oracle Global Payroll/Absence EBS in the UK public sector. You will lead client engagements, discuss integrations, data migrations, and reporting across relevant modules. In this role, you will translate complex technical solutions into clear insights for diverse audiences, from technical teams to senior management, and guide projects through the Software Development Life Cycle (SDLC) to ensure smooth delivery and top system performance. Responsibilities Lead and execute the implementation of Oracle EBS HCM, focusing on UK Payroll & Absence modules for UK clients. Demonstrate expert proficiency in all aspects of UK Payroll, Pension, and Absence processes. Apply hands on experience in Oracle Global Payroll/Absence EBS, particularly within the UK Public sector. Communicate effectively with stakeholders, assist in troubleshooting and resolving functional problems. Be well versed in support processes and ensure complete ownership. Resolve tickets within the SLA. Obtain transition from incumbent vendor. Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Payroll Batch Loader. Effectively discuss complex technology solutions to diverse audiences, including technical, business, and management teams, and walk through Business Process Specification documents, Configuration Workbooks, Testing, and Change Requests. Lead customer discussions pertaining to integrations, data migrations, and reports related to Payroll, Absence, and other relevant modules. Apply comprehensive knowledge and experience across the full SDLC, including Conference Room pilots (CRPs)/Playback sessions, training content preparation, and imparting Training. Required Minimum 12+ years of experience implementing Oracle EBS HCM for Absence and Payroll modules in the UK. Proficiency in all UK Payroll, Pension, and Absence processes. Hands on experience with Oracle Global Payroll/Absence EBS for UK Public sector clients. Knowledgeable on HCM technical tools, including HCM Data Loader, HCM Extract, BI reporting, Fast Formulas, and Payroll Batch Loader. Ability to communicate complex technology solutions to diverse teams (technical, business, and management). Ability to lead discussions with customer teams for integrations, tickets, and reports related to Payroll and Absence and other modules. Knowledge and experience with the full SDLC lifecycle. Preparation of status reports with RAG, highlighting risks and mitigations and maintaining RAID log. Preferred Excellent planner for release and delivery planning. Strong problem solving skills. Experience coaching and mentoring team members, managing 5+ team members. Experience with Lean/Agile development methodologies. Personal High analytical skills. High customer orientation. High quality awareness. Legal Notice All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Lead Consultant - Oracle EBS Core HR, Career Development & Learning Role - Lead Consultant Technology - Oracle EBS Core HR, Career Development & Learning Functional Consultant Location - UK Business Unit - ORC Compensation - Competitive (including bonus) Job Description We're looking for an Oracle EBS HCM Core HR, Career Development & Learning Functional Consultant to support Core HR & Learning modules for UK public sector clients. You will need expert knowledge of UK Core HR & Career Development processes and proven experience with Oracle Global Core HR & Career Development/Learning EBS, guiding projects through the SDLC and translating complex solutions for diverse audiences. As an Oracle EBS HCM Consultant, you will be instrumental in providing impactful solutions to our clients. Your focus will be on the implementation and ongoing support of Oracle EBS HCM modules, specifically UK Core HR & Career Development and Learning for the UK public sector. You will need a deep understanding of all UK Core HR & Career Development, Pension, and Learning processes, backed by practical experience with Oracle Global Core HR & Career Development/Learning EBS in the UK public sector. You will also lead client engagements, discussing integrations, data migrations, and reporting across relevant modules. A key part of your role is translating complex technical solutions into clear insights for diverse audiences, from technical teams to senior management. You will guide projects through the Software Development Life Cycle (SDLC), ensuring smooth delivery and top system performance. Responsibilities: Lead and execute the implementation of Oracle EBS HCM, specifically focusing on UK Core HR & Career Development & Learning modules for UK clients. Demonstrate expert proficiency in all aspects of UK Core HR & Career Development, Pension, and Learning processes. Apply hands on experience in Oracle Global Core HR & Career Development/Learning EBS, particularly within the UK public sector. Communicate effectively with others and lead and assist in troubleshooting and resolving functional problems. Be well versed in the support process and ensure complete ownership. Resolve tickets within the SLA. Obtain transition from incumbent vendor. Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Core HR & Career Development Batch Loader. Effectively discuss complex technology solutions to diverse audiences, including technical, business, and management teams; walk through Business Process Specification documents, Configuration Workbooks, Testing, and Change Requests. Lead customer discussions pertaining to integrations, data migrations, and reports related to Core HR & Career Development, Learning and other relevant modules. Apply comprehensive knowledge and experience across the full Software Development Life Cycle (SDLC), including Conference Room pilots (CRPs)/Playback sessions, training content preparation, and imparting training. Required: Minimum of 12+ years of experience in implementation of Oracle EBS HCM for Core HR & Career, Development modules for UK. Proficient in all the UK Core HR & Career Development, Pension and Learning processes. Hands on experience working on Oracle Global Core HR & Career Development/Learning EBS for UK Public sector clients. Knowledgeable on HCM technical tools including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulae, Core HR & Career Development Batch Loader. Ability to communicate complex technology solutions to diverse teams - technical, business and management teams. Ability to lead discussions with customer teams for integrations, tickets and reports related to Core HR & Career Development and Learning and other modules. Knowledge and experience with full SDLC lifecycle. Preparation of status reports with RAG, highlighting risks and mitigations and maintaining RAID log. Preferred: Excellent planner for release planning and other delivery planning. Excellent problem solving skills. Experience coaching and mentoring team members, managing 5+ team members. Experience with Lean / Agile development methodologies. Personal: Besides the professional qualifications of the candidates, we place great importance on various forms of personality profile. These include: High analytical skills. High customer orientation. High quality awareness. "All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
Apr 30, 2026
Full time
Lead Consultant - Oracle EBS Core HR, Career Development & Learning Role - Lead Consultant Technology - Oracle EBS Core HR, Career Development & Learning Functional Consultant Location - UK Business Unit - ORC Compensation - Competitive (including bonus) Job Description We're looking for an Oracle EBS HCM Core HR, Career Development & Learning Functional Consultant to support Core HR & Learning modules for UK public sector clients. You will need expert knowledge of UK Core HR & Career Development processes and proven experience with Oracle Global Core HR & Career Development/Learning EBS, guiding projects through the SDLC and translating complex solutions for diverse audiences. As an Oracle EBS HCM Consultant, you will be instrumental in providing impactful solutions to our clients. Your focus will be on the implementation and ongoing support of Oracle EBS HCM modules, specifically UK Core HR & Career Development and Learning for the UK public sector. You will need a deep understanding of all UK Core HR & Career Development, Pension, and Learning processes, backed by practical experience with Oracle Global Core HR & Career Development/Learning EBS in the UK public sector. You will also lead client engagements, discussing integrations, data migrations, and reporting across relevant modules. A key part of your role is translating complex technical solutions into clear insights for diverse audiences, from technical teams to senior management. You will guide projects through the Software Development Life Cycle (SDLC), ensuring smooth delivery and top system performance. Responsibilities: Lead and execute the implementation of Oracle EBS HCM, specifically focusing on UK Core HR & Career Development & Learning modules for UK clients. Demonstrate expert proficiency in all aspects of UK Core HR & Career Development, Pension, and Learning processes. Apply hands on experience in Oracle Global Core HR & Career Development/Learning EBS, particularly within the UK public sector. Communicate effectively with others and lead and assist in troubleshooting and resolving functional problems. Be well versed in the support process and ensure complete ownership. Resolve tickets within the SLA. Obtain transition from incumbent vendor. Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Core HR & Career Development Batch Loader. Effectively discuss complex technology solutions to diverse audiences, including technical, business, and management teams; walk through Business Process Specification documents, Configuration Workbooks, Testing, and Change Requests. Lead customer discussions pertaining to integrations, data migrations, and reports related to Core HR & Career Development, Learning and other relevant modules. Apply comprehensive knowledge and experience across the full Software Development Life Cycle (SDLC), including Conference Room pilots (CRPs)/Playback sessions, training content preparation, and imparting training. Required: Minimum of 12+ years of experience in implementation of Oracle EBS HCM for Core HR & Career, Development modules for UK. Proficient in all the UK Core HR & Career Development, Pension and Learning processes. Hands on experience working on Oracle Global Core HR & Career Development/Learning EBS for UK Public sector clients. Knowledgeable on HCM technical tools including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulae, Core HR & Career Development Batch Loader. Ability to communicate complex technology solutions to diverse teams - technical, business and management teams. Ability to lead discussions with customer teams for integrations, tickets and reports related to Core HR & Career Development and Learning and other modules. Knowledge and experience with full SDLC lifecycle. Preparation of status reports with RAG, highlighting risks and mitigations and maintaining RAID log. Preferred: Excellent planner for release planning and other delivery planning. Excellent problem solving skills. Experience coaching and mentoring team members, managing 5+ team members. Experience with Lean / Agile development methodologies. Personal: Besides the professional qualifications of the candidates, we place great importance on various forms of personality profile. These include: High analytical skills. High customer orientation. High quality awareness. "All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
Principal Consultant - Oracle Fusion HCM Cloud - UK Role: Principal Consultant Technology: Oracle Fusion HCM Cloud Location: UK Business Unit: ORC Compensation: Competitive (including bonus) Job Description We're looking for an Oracle Fusion HCM Payroll Functional Architect to implement and support Absence, C&B, and Payroll modules for UK public sector clients. You need expert knowledge of UK payroll processes and proven experience with Oracle Global Payroll/Absence Cloud, guiding projects through the SDLC and translating complex solutions for diverse audiences. Your role As an Oracle Fusion HCM Consultant, you'll be instrumental in providing impactful solutions to our clients. Your focus will be on the implementation and ongoing support of Oracle Fusion HCM modules, specifically Absence Management and Payroll for the UK public sector. You'll need a deep understanding of all UK Payroll, Pension, and Absence processes, backed by practical experience with Oracle Global Payroll/Absence Cloud in the UK public sector. You'll also lead client engagements, discussing integrations, data migrations, and reporting across relevant modules. A key part of your role is translating complex technical solutions into clear insights for diverse audiences, from technical teams to senior management. You'll guide projects through the Software Development Life Cycle (SDLC), ensuring smooth delivery and top system performance. Responsibilities Lead and execute the implementation of Oracle Fusion HCM, specifically focusing on Absence, Oracle Compensation & Benefits (C&B), and Payroll modules for UK clients. Demonstrate expert proficiency in all aspects of UK Payroll, Pension, and Absence processes. Apply hands on experience in Oracle Global Payroll/Absence Cloud, particularly within the UK Public sector. Conduct System Integration Testing, support User Acceptance testing and Payroll Parallel Reconciliation (PPR) and support hyper care. Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Payroll Batch Loader. Effectively discuss complex technology solutions to diverse audiences, including technical, business, and management teams, walkthrough of Business Process Specification documents, Configuration Workbooks, Testing, Change Requests. Lead customer discussions pertaining to integrations, data migrations, and reports related to Payroll, C&B, Absence, and other relevant modules. Apply comprehensive knowledge and experience across the full Software Development Life Cycle (SDLC) including Conference Room pilots (CRPs)/Playback sessions, training content preparation and imparting training. Required Should have a minimum of 12+ years of experience in implementation of Oracle Fusion HCM for Absence, C&B and Payroll modules for UK. Proficient in all the UK Payroll, Pension and Absence Processes. Hands on experience in working on Oracle Global Payroll/Absence Cloud for UK Public sector clients. Knowledgeable on HCM technical tools including HCM Data loader (HDL), HCM Extract, BI reporting, Fast Formulae, Payroll batch loader. Ability to communicate complex technology solutions to diverse teams namely, technical, business and management teams. Ability to lead the discussions with the customer teams for integrations, data migrations and reports related to Payroll, C&B and Absence and other modules. Knowledge and experience with full SDLC lifecycle. Preparation of Status reports with RAG, highlighting risks and mitigations and maintaining RAID log. Preferred Excellent planner for release planning and other delivery planning. Excellent problem solving skills. Responsible for coaching and mentoring team members with experience of managing 5+ team members. Experience with Lean/Agile development methodologies. Personal Besides the professional qualifications of the candidates, we place great importance on personality profile. These include: High analytical skills High customer orientation High quality awareness
Apr 30, 2026
Full time
Principal Consultant - Oracle Fusion HCM Cloud - UK Role: Principal Consultant Technology: Oracle Fusion HCM Cloud Location: UK Business Unit: ORC Compensation: Competitive (including bonus) Job Description We're looking for an Oracle Fusion HCM Payroll Functional Architect to implement and support Absence, C&B, and Payroll modules for UK public sector clients. You need expert knowledge of UK payroll processes and proven experience with Oracle Global Payroll/Absence Cloud, guiding projects through the SDLC and translating complex solutions for diverse audiences. Your role As an Oracle Fusion HCM Consultant, you'll be instrumental in providing impactful solutions to our clients. Your focus will be on the implementation and ongoing support of Oracle Fusion HCM modules, specifically Absence Management and Payroll for the UK public sector. You'll need a deep understanding of all UK Payroll, Pension, and Absence processes, backed by practical experience with Oracle Global Payroll/Absence Cloud in the UK public sector. You'll also lead client engagements, discussing integrations, data migrations, and reporting across relevant modules. A key part of your role is translating complex technical solutions into clear insights for diverse audiences, from technical teams to senior management. You'll guide projects through the Software Development Life Cycle (SDLC), ensuring smooth delivery and top system performance. Responsibilities Lead and execute the implementation of Oracle Fusion HCM, specifically focusing on Absence, Oracle Compensation & Benefits (C&B), and Payroll modules for UK clients. Demonstrate expert proficiency in all aspects of UK Payroll, Pension, and Absence processes. Apply hands on experience in Oracle Global Payroll/Absence Cloud, particularly within the UK Public sector. Conduct System Integration Testing, support User Acceptance testing and Payroll Parallel Reconciliation (PPR) and support hyper care. Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Payroll Batch Loader. Effectively discuss complex technology solutions to diverse audiences, including technical, business, and management teams, walkthrough of Business Process Specification documents, Configuration Workbooks, Testing, Change Requests. Lead customer discussions pertaining to integrations, data migrations, and reports related to Payroll, C&B, Absence, and other relevant modules. Apply comprehensive knowledge and experience across the full Software Development Life Cycle (SDLC) including Conference Room pilots (CRPs)/Playback sessions, training content preparation and imparting training. Required Should have a minimum of 12+ years of experience in implementation of Oracle Fusion HCM for Absence, C&B and Payroll modules for UK. Proficient in all the UK Payroll, Pension and Absence Processes. Hands on experience in working on Oracle Global Payroll/Absence Cloud for UK Public sector clients. Knowledgeable on HCM technical tools including HCM Data loader (HDL), HCM Extract, BI reporting, Fast Formulae, Payroll batch loader. Ability to communicate complex technology solutions to diverse teams namely, technical, business and management teams. Ability to lead the discussions with the customer teams for integrations, data migrations and reports related to Payroll, C&B and Absence and other modules. Knowledge and experience with full SDLC lifecycle. Preparation of Status reports with RAG, highlighting risks and mitigations and maintaining RAID log. Preferred Excellent planner for release planning and other delivery planning. Excellent problem solving skills. Responsible for coaching and mentoring team members with experience of managing 5+ team members. Experience with Lean/Agile development methodologies. Personal Besides the professional qualifications of the candidates, we place great importance on personality profile. These include: High analytical skills High customer orientation High quality awareness