Service Manager Required! Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding. Package: Salary 45,000 - 50,000 (DOE) 25 days holiday + bank holidays Company pension scheme Early finish Fridays Working hours Monday - Thursday 8am - 5pm and Fridays 8am - 1pm Service Manager - Responsibilities: Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels Lead, coach, and develop the team, including task allocation and performance management, Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance Manage service budgets, costs, and resource allocation to ensure operational efficiency Maintain accurate service documentation and records in line with company and regulatory requirements Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance Service Manager - Requirements: Time-served engineer or HNC/HND/degree in engineering or manufacturing Previous experience working as a Service Manager in a technical engineering environment Strong customer service and relationship-building skills Ability to prioritise, organise, and delegate effectively Excellent communication skills, written and verbal Comfortable handling customer communication via phone, email, and virtual meetings Commercial awareness with exposure to contracts or service sales support Streamline Search is acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
May 01, 2026
Full time
Service Manager Required! Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding. Package: Salary 45,000 - 50,000 (DOE) 25 days holiday + bank holidays Company pension scheme Early finish Fridays Working hours Monday - Thursday 8am - 5pm and Fridays 8am - 1pm Service Manager - Responsibilities: Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels Lead, coach, and develop the team, including task allocation and performance management, Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance Manage service budgets, costs, and resource allocation to ensure operational efficiency Maintain accurate service documentation and records in line with company and regulatory requirements Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance Service Manager - Requirements: Time-served engineer or HNC/HND/degree in engineering or manufacturing Previous experience working as a Service Manager in a technical engineering environment Strong customer service and relationship-building skills Ability to prioritise, organise, and delegate effectively Excellent communication skills, written and verbal Comfortable handling customer communication via phone, email, and virtual meetings Commercial awareness with exposure to contracts or service sales support Streamline Search is acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
At Macmillan, we do whatever it takes for people living with cancer. Do you have an interest in your local community and a desire to help people living with cancer? If you would be interested in speaking to local community groups and businesses to help raise awareness of cancer and the support and services Macmillan Cancer Support can offer, then this volunteering role may be for you. In the Macmillan Representative role, you would talk to small groups about the work of Macmillan and give them recognition for any fundraising they may have delivered on our behalf. Part of this role would also be to collect, process, and bank donations on our behalf. This is an important volunteer role to support our work in the community and ensure awareness of Macmillan's services and support is shared across the local area. If you would like to be part of our wonderful Macmillan Representative team, apply to volunteer today! More about this role Volunteer role Macmillan Representative Volunteer manager Relationship Fundraising Managers Where you will be based Community Why we want you Macmillan Representatives are the face of Macmillan in our local communities. You'll work with your local Relationship Fundraising Manager, using your skills, experience, and networks to raise awareness of what Macmillan does and inspire and thank people for supporting our work. This is a varied role and below are some examples of activities you could be involved with, depending on your interests. Together, we do whatever it takes for people with cancer. What you will be doing Representing Macmillan in your local community and with local groups and/or businesses to raise awareness of ways that people can support Macmillan Speaking about Macmillan at local events, sharing why you support our work and Macmillan's need for public support Helping to organise fundraising events such as bucket collections Collecting cash and cheques from supporters, thanking them and paying donations into our bank account Researching community groups to speak to or identifying new fundraising opportunities Other small projects that will support local initiatives which will be suited to your skills and experience Be part of a UK-wide community of volunteers, known as Macmillan's Action Team. You will hear about one-off volunteering opportunities in your local area and you can choose to help if and when it suits you The skills you need Strong communication skills and an interest in connecting with people An interest in your local area with the ability to travel locally (travel costs can be reimbursed within our guidelines) Ability to carry out basic online research Ability to work independently Good planning and prioritising skills Good basic IT skills Public speaking skills (this skill is optional, and Macmillan will provide training and resources for talks if you want to do this part of the role) Ability to follow Macmillan Policies and Procedures to keep you and the charity safeguarded and in accordance with charity guidelines What's in it for you Help people affected by cancer by raising awareness in your local community Learn more about Macmillan, cancer, and services in your local area Be part of our friendly fundraising and volunteering teams and carry out a varied and interesting role Develop your public speaking skills Receive an induction, relevant training, the support you need to carry out your role, and agreed out-of-pocket expenses (reimbursed within our guidelines) Disclaimer Our vision is to develop a diverse and inclusive culture that empowers and enables everyone to be their best when giving time, energy and experience.We will strive to meet the different needs of people who choose to give their time, and work hard to improve accessibility - both face to face and online - to give everyone the best possible experience.
May 01, 2026
Full time
At Macmillan, we do whatever it takes for people living with cancer. Do you have an interest in your local community and a desire to help people living with cancer? If you would be interested in speaking to local community groups and businesses to help raise awareness of cancer and the support and services Macmillan Cancer Support can offer, then this volunteering role may be for you. In the Macmillan Representative role, you would talk to small groups about the work of Macmillan and give them recognition for any fundraising they may have delivered on our behalf. Part of this role would also be to collect, process, and bank donations on our behalf. This is an important volunteer role to support our work in the community and ensure awareness of Macmillan's services and support is shared across the local area. If you would like to be part of our wonderful Macmillan Representative team, apply to volunteer today! More about this role Volunteer role Macmillan Representative Volunteer manager Relationship Fundraising Managers Where you will be based Community Why we want you Macmillan Representatives are the face of Macmillan in our local communities. You'll work with your local Relationship Fundraising Manager, using your skills, experience, and networks to raise awareness of what Macmillan does and inspire and thank people for supporting our work. This is a varied role and below are some examples of activities you could be involved with, depending on your interests. Together, we do whatever it takes for people with cancer. What you will be doing Representing Macmillan in your local community and with local groups and/or businesses to raise awareness of ways that people can support Macmillan Speaking about Macmillan at local events, sharing why you support our work and Macmillan's need for public support Helping to organise fundraising events such as bucket collections Collecting cash and cheques from supporters, thanking them and paying donations into our bank account Researching community groups to speak to or identifying new fundraising opportunities Other small projects that will support local initiatives which will be suited to your skills and experience Be part of a UK-wide community of volunteers, known as Macmillan's Action Team. You will hear about one-off volunteering opportunities in your local area and you can choose to help if and when it suits you The skills you need Strong communication skills and an interest in connecting with people An interest in your local area with the ability to travel locally (travel costs can be reimbursed within our guidelines) Ability to carry out basic online research Ability to work independently Good planning and prioritising skills Good basic IT skills Public speaking skills (this skill is optional, and Macmillan will provide training and resources for talks if you want to do this part of the role) Ability to follow Macmillan Policies and Procedures to keep you and the charity safeguarded and in accordance with charity guidelines What's in it for you Help people affected by cancer by raising awareness in your local community Learn more about Macmillan, cancer, and services in your local area Be part of our friendly fundraising and volunteering teams and carry out a varied and interesting role Develop your public speaking skills Receive an induction, relevant training, the support you need to carry out your role, and agreed out-of-pocket expenses (reimbursed within our guidelines) Disclaimer Our vision is to develop a diverse and inclusive culture that empowers and enables everyone to be their best when giving time, energy and experience.We will strive to meet the different needs of people who choose to give their time, and work hard to improve accessibility - both face to face and online - to give everyone the best possible experience.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
KENT Launch Your Recruitment Career with Tradewind Recruitment in Kent Are you a graduate or trainee ready to build a successful career in a fast-paced, high-performance environment with uncapped earning potential? If you're ambitious, resilient, and motivated by financial success and career progression, Tradewind Recruitment Kent is offering an exciting opportunity to join our industry-leading Impact Academy. This is your chance to join a business where your effort directly drives your earnings, development, and long-term career success. About Tradewind Recruitment Tradewind Recruitment is a market-leading education recruitment agency, recognised as a Sunday Times Top 100 company five times. With nearly 30 years of industry success, offices across the UK and internationally, and a proven track record of developing high-performing consultants, we are committed to investing in the next generation of talent. Our Kent office is growing rapidly, and we are looking for driven graduates who want to build a long-term career in recruitment, sales, and business development. What We Offer Competitive starting salary: 28,000- 30,000 Realistic first-year earnings: 35,000- 40,000 OTE Uncapped commission from day one - your performance directly impacts your income 35 days annual leave, plus reduced working hours during school holidays All-expenses-paid international incentive trips Regular team socials, Friday drinks, and additional perks A strong focus on employee wellbeing, training, and continuous development Clear and structured career progression - many of our leaders started as graduates The Impact Academy Our Impact Academy is a structured, hands-on graduate training programme designed to take you from entry-level to a confident, high-performing Recruitment Consultant. From your first day, you'll gain real, practical experience while receiving expert training and ongoing mentorship. You'll learn every aspect of the recruitment lifecycle, from sourcing candidates to developing client relationships and generating business. Your Role During your first year, you will: Source, screen, and interview candidates for education roles Write and present high-quality candidate profiles to clients Build and maintain strong relationships with schools and education professionals Work closely with the sales team to maximise placements Proactively develop business opportunities through outreach and networking Consistently meet and exceed weekly targets and KPIs Begin earning commission as you progress through key milestones This is a sales-focused role where success depends on your ability to build relationships, manage your pipeline, and proactively create opportunities. Training, Support and Mentorship You will be supported throughout your journey by: A dedicated team manager Structured training delivered by in-house experts A personal mentor to guide your development Experienced consultants who will share knowledge and best practice We offer a collaborative, high-performance environment where you will learn quickly and continuously improve. Career Progression After your first year, you will move onto a dedicated Sales Desk, where you will receive advanced training in: Business development and client acquisition Negotiation and margin management Safeguarding and compliance Managing challenging conversations Time management and customer service excellence We promote based on performance, not time served-meaning your progression is entirely in your hands. What We're Looking For We are specifically targeting graduates who: Worked consistently alongside their studies (non-negotiable) Hold a UK driving licence or are currently learning Have continued working post-graduation (if applicable) Bring transferable experience such as sales, hospitality, teaching, coaching, or other target-driven roles Are confident communicators with a strong work ethic The Reality of the Role This is a demanding, target-driven sales environment. It is not an easy job. To succeed, you must be: Highly resilient and able to handle rejection Comfortable with business development and cold outreach Ambitious and financially motivated Proactive, competitive, and results-driven Passionate about building relationships and making an impact The rewards are significant-but they are earned through consistency, effort, and determination.
May 01, 2026
Full time
KENT Launch Your Recruitment Career with Tradewind Recruitment in Kent Are you a graduate or trainee ready to build a successful career in a fast-paced, high-performance environment with uncapped earning potential? If you're ambitious, resilient, and motivated by financial success and career progression, Tradewind Recruitment Kent is offering an exciting opportunity to join our industry-leading Impact Academy. This is your chance to join a business where your effort directly drives your earnings, development, and long-term career success. About Tradewind Recruitment Tradewind Recruitment is a market-leading education recruitment agency, recognised as a Sunday Times Top 100 company five times. With nearly 30 years of industry success, offices across the UK and internationally, and a proven track record of developing high-performing consultants, we are committed to investing in the next generation of talent. Our Kent office is growing rapidly, and we are looking for driven graduates who want to build a long-term career in recruitment, sales, and business development. What We Offer Competitive starting salary: 28,000- 30,000 Realistic first-year earnings: 35,000- 40,000 OTE Uncapped commission from day one - your performance directly impacts your income 35 days annual leave, plus reduced working hours during school holidays All-expenses-paid international incentive trips Regular team socials, Friday drinks, and additional perks A strong focus on employee wellbeing, training, and continuous development Clear and structured career progression - many of our leaders started as graduates The Impact Academy Our Impact Academy is a structured, hands-on graduate training programme designed to take you from entry-level to a confident, high-performing Recruitment Consultant. From your first day, you'll gain real, practical experience while receiving expert training and ongoing mentorship. You'll learn every aspect of the recruitment lifecycle, from sourcing candidates to developing client relationships and generating business. Your Role During your first year, you will: Source, screen, and interview candidates for education roles Write and present high-quality candidate profiles to clients Build and maintain strong relationships with schools and education professionals Work closely with the sales team to maximise placements Proactively develop business opportunities through outreach and networking Consistently meet and exceed weekly targets and KPIs Begin earning commission as you progress through key milestones This is a sales-focused role where success depends on your ability to build relationships, manage your pipeline, and proactively create opportunities. Training, Support and Mentorship You will be supported throughout your journey by: A dedicated team manager Structured training delivered by in-house experts A personal mentor to guide your development Experienced consultants who will share knowledge and best practice We offer a collaborative, high-performance environment where you will learn quickly and continuously improve. Career Progression After your first year, you will move onto a dedicated Sales Desk, where you will receive advanced training in: Business development and client acquisition Negotiation and margin management Safeguarding and compliance Managing challenging conversations Time management and customer service excellence We promote based on performance, not time served-meaning your progression is entirely in your hands. What We're Looking For We are specifically targeting graduates who: Worked consistently alongside their studies (non-negotiable) Hold a UK driving licence or are currently learning Have continued working post-graduation (if applicable) Bring transferable experience such as sales, hospitality, teaching, coaching, or other target-driven roles Are confident communicators with a strong work ethic The Reality of the Role This is a demanding, target-driven sales environment. It is not an easy job. To succeed, you must be: Highly resilient and able to handle rejection Comfortable with business development and cold outreach Ambitious and financially motivated Proactive, competitive, and results-driven Passionate about building relationships and making an impact The rewards are significant-but they are earned through consistency, effort, and determination.
Content below for Recruitment purposes only You've got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference - all while perfecting the skills you'll need to one day have a store of your own. As one of our Assistant Store Managers, you'll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you'll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here. What you'll do: Lead, engage and develop your team of tech-whizzes and people pros Empower that team to reach their ambitious targets Create an environment where every customer feels at ease Support the Store Manager with the day-to-day running of the store You'll definitely: Have some experience of coaching and building capability in a team Have an ability to lead teams to strong commercial and customer results Have some experience of managing your store in your Store Managers absence Have experience of driving customer service in a sales and service environment Be self-motivated and proactive You might even: Possess an ability to set and carry out long-term plans Have established coaching and development skills What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary The opportunity to significantly increase your earnings, depending on your store and team performance Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
May 01, 2026
Full time
Content below for Recruitment purposes only You've got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference - all while perfecting the skills you'll need to one day have a store of your own. As one of our Assistant Store Managers, you'll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you'll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here. What you'll do: Lead, engage and develop your team of tech-whizzes and people pros Empower that team to reach their ambitious targets Create an environment where every customer feels at ease Support the Store Manager with the day-to-day running of the store You'll definitely: Have some experience of coaching and building capability in a team Have an ability to lead teams to strong commercial and customer results Have some experience of managing your store in your Store Managers absence Have experience of driving customer service in a sales and service environment Be self-motivated and proactive You might even: Possess an ability to set and carry out long-term plans Have established coaching and development skills What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary The opportunity to significantly increase your earnings, depending on your store and team performance Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Ready for the next step in management with the UKs largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, youll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey click apply for full job details
May 01, 2026
Full time
Ready for the next step in management with the UKs largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, youll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey click apply for full job details
Job Title: System Design Authority - Engineering System Location: Warton - Hybrid, 3 days on site per week We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £61,110 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: You'll play a key role in shaping technical solutions within the Engineering Support Competency Centre, working across engineering, manufacturing and support services to deliver integrated systems that support global programmes. You will define solution architecture, working with modern engineering tools and technologies to ensure systems are aligned to business needs, scalable and fit for purpose. Collaborating with internal teams, external vendors and project managers, you'll support design, planning and delivery activities while ensuring solutions meet quality, cost and timescale requirements. This role offers exposure to global projects, opportunities to influence innovative engineering systems and considerable development potential within a collaborative, forward-thinking environment. Core duties: Defining solution architectures, ensuring designs meet business requirements within cost, time and technical constraints Capturing current and future system architectures, supporting application, data and technology design across projects Reviewing and assuring technical designs, ensuring solutions are fit for purpose and aligned to standards Collaborating with internal teams and external suppliers, supporting design delivery and system integration activities Supporting project planning, reviewing estimates and schedules to ensure effective and timely solution delivery Essential Skills: Experience designing, developing, testing and releasing information systems within structured engineering or IT environments Knowledge of architecture frameworks such as TOGAF, supporting consistent and scalable solution design Experience overseeing incidents and problems, ensuring timely resolution and system stability Ability to engage and influence stakeholders, including customers, suppliers and internal teams across projects Relevant technical background or experience in systems engineering, IT architecture or similar disciplines The Engineering Support Competency Centre (ESCC) Team: Working across engineering, manufacturing and support services, this function delivers critical technical solutions that enable global programmes to run effectively. By collaborating with internal teams and external partners, it drives innovation, system performance and continuous improvement-supporting business growth and advancing engineering capability worldwide. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 01, 2026
Full time
Job Title: System Design Authority - Engineering System Location: Warton - Hybrid, 3 days on site per week We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £61,110 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: You'll play a key role in shaping technical solutions within the Engineering Support Competency Centre, working across engineering, manufacturing and support services to deliver integrated systems that support global programmes. You will define solution architecture, working with modern engineering tools and technologies to ensure systems are aligned to business needs, scalable and fit for purpose. Collaborating with internal teams, external vendors and project managers, you'll support design, planning and delivery activities while ensuring solutions meet quality, cost and timescale requirements. This role offers exposure to global projects, opportunities to influence innovative engineering systems and considerable development potential within a collaborative, forward-thinking environment. Core duties: Defining solution architectures, ensuring designs meet business requirements within cost, time and technical constraints Capturing current and future system architectures, supporting application, data and technology design across projects Reviewing and assuring technical designs, ensuring solutions are fit for purpose and aligned to standards Collaborating with internal teams and external suppliers, supporting design delivery and system integration activities Supporting project planning, reviewing estimates and schedules to ensure effective and timely solution delivery Essential Skills: Experience designing, developing, testing and releasing information systems within structured engineering or IT environments Knowledge of architecture frameworks such as TOGAF, supporting consistent and scalable solution design Experience overseeing incidents and problems, ensuring timely resolution and system stability Ability to engage and influence stakeholders, including customers, suppliers and internal teams across projects Relevant technical background or experience in systems engineering, IT architecture or similar disciplines The Engineering Support Competency Centre (ESCC) Team: Working across engineering, manufacturing and support services, this function delivers critical technical solutions that enable global programmes to run effectively. By collaborating with internal teams and external partners, it drives innovation, system performance and continuous improvement-supporting business growth and advancing engineering capability worldwide. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Our client, a long established and well respected engineering business, seek to appoint an Office Manager to work within their whoite collar support function. As Office Manager you will have a varied role focused on managing and control the purchase of goods, materials and services for individual projects; co-ordinating with the R&D focused engineers and the Manufacturing team; dealing with customers on day-to-day queries; small project management tasks; commercial and marketing support activities; anything else that makes the office run smoothly. As Office Manager you will have previous experience working for a manufacturing / R&D focused business in a back office support and preferably have experience of procurement administration. Salary, benefits and working conditions are excellent. Office Manager - Role and Responsibilities - Procurement / Purchasing / Supply Chain / Manufacturing / Engineering / Projects / Commercial / Marketing Purchase goods, materials, components or services in accordance with specified technical, quality and delivery requirements Basic project coordination activities Prepare purchase orders in line with final negotiations with selected suppliers Interface with other departments, customers and suppliers Marketing and commercial support Office Manager - Skills and Abilities - Procurement / Purchasing / Supply Chain / Manufacturing / Engineering / Projects / Commercial / Marketing Experience of office management Buying / procurement knowledge, ideally in engineering or manufacturing Good telephone manner and level headedness when completing multiple tasks Ability to manage multiple projects and priorities and support other members of the team where appropriate Basic understanding of sales, marketing, design and manufacturing functions Office Manager / Procurement / Purchasing / Supply Chain / Manufacturing / Engineering / Projects / Commercial / Marketing If this role could appeal please do apply now!
May 01, 2026
Full time
Our client, a long established and well respected engineering business, seek to appoint an Office Manager to work within their whoite collar support function. As Office Manager you will have a varied role focused on managing and control the purchase of goods, materials and services for individual projects; co-ordinating with the R&D focused engineers and the Manufacturing team; dealing with customers on day-to-day queries; small project management tasks; commercial and marketing support activities; anything else that makes the office run smoothly. As Office Manager you will have previous experience working for a manufacturing / R&D focused business in a back office support and preferably have experience of procurement administration. Salary, benefits and working conditions are excellent. Office Manager - Role and Responsibilities - Procurement / Purchasing / Supply Chain / Manufacturing / Engineering / Projects / Commercial / Marketing Purchase goods, materials, components or services in accordance with specified technical, quality and delivery requirements Basic project coordination activities Prepare purchase orders in line with final negotiations with selected suppliers Interface with other departments, customers and suppliers Marketing and commercial support Office Manager - Skills and Abilities - Procurement / Purchasing / Supply Chain / Manufacturing / Engineering / Projects / Commercial / Marketing Experience of office management Buying / procurement knowledge, ideally in engineering or manufacturing Good telephone manner and level headedness when completing multiple tasks Ability to manage multiple projects and priorities and support other members of the team where appropriate Basic understanding of sales, marketing, design and manufacturing functions Office Manager / Procurement / Purchasing / Supply Chain / Manufacturing / Engineering / Projects / Commercial / Marketing If this role could appeal please do apply now!
Legionella Services Manager to join reputable company based in Southend-on-Sea. This position is paying an annual salary of £34,000 to £36,000 . 37.5 hour working week Monday - Friday. Duties: Management of Legionella planning, ensuring all orders (including PPM) are converted and planned within agreed KPI's Management of Legionella admin teams who are responsible for the coordination of delivery Overa click apply for full job details
May 01, 2026
Full time
Legionella Services Manager to join reputable company based in Southend-on-Sea. This position is paying an annual salary of £34,000 to £36,000 . 37.5 hour working week Monday - Friday. Duties: Management of Legionella planning, ensuring all orders (including PPM) are converted and planned within agreed KPI's Management of Legionella admin teams who are responsible for the coordination of delivery Overa click apply for full job details
Churchill Estates Management Ltd
Twickenham, London
Salary: £21,429 per annum, plus excellent benefits Hours: Monday to Friday, 09:00 am to 3:30pm with a 30 min for lunch, 30 hours per week Location : Gifford Lodge, Twickenham, London, TW2 5TP About the role Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our re click apply for full job details
May 01, 2026
Full time
Salary: £21,429 per annum, plus excellent benefits Hours: Monday to Friday, 09:00 am to 3:30pm with a 30 min for lunch, 30 hours per week Location : Gifford Lodge, Twickenham, London, TW2 5TP About the role Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our re click apply for full job details
Senior Facilities & Workplace Lead Coordinator An excellent opportunity for a facilities management professional to lead workplace services, ensuring compliance, health & safety, and efficient site operations within a multi-building environment. If youve also worked in the following roles, wed also like to hear from you: Facilities Manager, Facilities Lead, Facilities Manager, Workplace Manager, Sit click apply for full job details
May 01, 2026
Full time
Senior Facilities & Workplace Lead Coordinator An excellent opportunity for a facilities management professional to lead workplace services, ensuring compliance, health & safety, and efficient site operations within a multi-building environment. If youve also worked in the following roles, wed also like to hear from you: Facilities Manager, Facilities Lead, Facilities Manager, Workplace Manager, Sit click apply for full job details
DB Leisure are looking to recruit Casual Group Fitness Instructors to be available to work at Crystal Leisure Centre to support the existing team of staff. You will be required to provide structured group fitness sessions relevant to your qualification and maintain a high standard of customer service. Hours: As and when required to suit the needs of the service. Salary: Scale 6, £14.36 to £15.58 per hour For more information on the role please contact Damian Bearman, Centre Manager on Tel. or Helen Bowen, Duty Manager on Tel. N.B.We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications. So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates.Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you requiresupportcompleting an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who cansupportwith Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via Dudley Council will check the information that you have provided against any details already held for accuracy and completeness.The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at N.B.We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications Attached documents Job Description Job Specification Benefits List
May 01, 2026
Full time
DB Leisure are looking to recruit Casual Group Fitness Instructors to be available to work at Crystal Leisure Centre to support the existing team of staff. You will be required to provide structured group fitness sessions relevant to your qualification and maintain a high standard of customer service. Hours: As and when required to suit the needs of the service. Salary: Scale 6, £14.36 to £15.58 per hour For more information on the role please contact Damian Bearman, Centre Manager on Tel. or Helen Bowen, Duty Manager on Tel. N.B.We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications. So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates.Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you requiresupportcompleting an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who cansupportwith Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via Dudley Council will check the information that you have provided against any details already held for accuracy and completeness.The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at N.B.We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications Attached documents Job Description Job Specification Benefits List
Ready for the next step in management with the UKs largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, youll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey click apply for full job details
May 01, 2026
Full time
Ready for the next step in management with the UKs largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, youll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey click apply for full job details
Content below for Recruitment purposes only You've got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference - all while perfecting the skills you'll need to one day have a store of your own. As one of our Assistant Store Managers, you'll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you'll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here. What you'll do: Lead, engage and develop your team of tech-whizzes and people pros Empower that team to reach their ambitious targets Create an environment where every customer feels at ease Support the Store Manager with the day-to-day running of the store You'll definitely: Have some experience of coaching and building capability in a team Have an ability to lead teams to strong commercial and customer results Have some experience of managing your store in your Store Managers absence Have experience of driving customer service in a sales and service environment Be self-motivated and proactive You might even: Possess an ability to set and carry out long-term plans Have established coaching and development skills What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary The opportunity to significantly increase your earnings, depending on your store and team performance Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
May 01, 2026
Full time
Content below for Recruitment purposes only You've got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference - all while perfecting the skills you'll need to one day have a store of your own. As one of our Assistant Store Managers, you'll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you'll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here. What you'll do: Lead, engage and develop your team of tech-whizzes and people pros Empower that team to reach their ambitious targets Create an environment where every customer feels at ease Support the Store Manager with the day-to-day running of the store You'll definitely: Have some experience of coaching and building capability in a team Have an ability to lead teams to strong commercial and customer results Have some experience of managing your store in your Store Managers absence Have experience of driving customer service in a sales and service environment Be self-motivated and proactive You might even: Possess an ability to set and carry out long-term plans Have established coaching and development skills What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary The opportunity to significantly increase your earnings, depending on your store and team performance Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Role: Assistant Support Manager - Female Only Salary: £26,560 FTE Hours : From 28 hours - 36 hours per week About Style Acre Are you looking for a job that has purpose, something that makes you feel like you are making a difference? Style Acre is an Oxfordshire-based, award-winning and forward-looking charity supporting adults with learning disabilities, autism and physical needs click apply for full job details
May 01, 2026
Full time
Role: Assistant Support Manager - Female Only Salary: £26,560 FTE Hours : From 28 hours - 36 hours per week About Style Acre Are you looking for a job that has purpose, something that makes you feel like you are making a difference? Style Acre is an Oxfordshire-based, award-winning and forward-looking charity supporting adults with learning disabilities, autism and physical needs click apply for full job details
Chichester College, part of the Chichester College Group Student Finance Advisor Ref: CC8564 £26,238 - £26,334 per annum 37 hours per week, 52 weeks per year We have an exciting opportunity to join our team of Student Finance Advisors at our Chichester College campus. We are looking for a dynamic individual to be part of the team who deliver an outstanding service for staff, students, and our external partners. We are offering an interesting and rewarding experience within a varied, vibrant department and opportunities for you to develop your skills as part of a friendly and supportive team. As a Student Finance Advisor, you will be the primary point of contact for students seeking financial assistance. Your main responsibilities will include assessing student applications for the college bursaries - Learner Support Grant, ensuring eligibility criteria is met. As our Student Finance Advisor, you will provide outstanding customer service to applicants, schools, curriculum areas and work with colleagues across the Group to plan and implement processes to make sure the students can access, understand, and manage non-repayable financial support to aid their education. Chichester College Group is committed to providing outstanding education and support to our diverse students. As a key member of the Student Finance Support team, you will play a crucial role in ensuring students have the financial resources and guidance they need to succeed and complete their studies. Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme the Group contributes 15% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service, plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we re here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. Closing date: 18 May 2026 Interview date: 2 June 2026 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow Chichester College Group Careers on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
May 01, 2026
Full time
Chichester College, part of the Chichester College Group Student Finance Advisor Ref: CC8564 £26,238 - £26,334 per annum 37 hours per week, 52 weeks per year We have an exciting opportunity to join our team of Student Finance Advisors at our Chichester College campus. We are looking for a dynamic individual to be part of the team who deliver an outstanding service for staff, students, and our external partners. We are offering an interesting and rewarding experience within a varied, vibrant department and opportunities for you to develop your skills as part of a friendly and supportive team. As a Student Finance Advisor, you will be the primary point of contact for students seeking financial assistance. Your main responsibilities will include assessing student applications for the college bursaries - Learner Support Grant, ensuring eligibility criteria is met. As our Student Finance Advisor, you will provide outstanding customer service to applicants, schools, curriculum areas and work with colleagues across the Group to plan and implement processes to make sure the students can access, understand, and manage non-repayable financial support to aid their education. Chichester College Group is committed to providing outstanding education and support to our diverse students. As a key member of the Student Finance Support team, you will play a crucial role in ensuring students have the financial resources and guidance they need to succeed and complete their studies. Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme the Group contributes 15% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service, plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we re here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. Closing date: 18 May 2026 Interview date: 2 June 2026 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow Chichester College Group Careers on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Hamberley Care Management Limited
Luton, Bedfordshire
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day', and we have an exciting opportunity for a Senior HR Business Partner to play a key role in delivering our people strategy and supporting our growing network of care homes. The Senior HR Business Partner will report to the Head of HR and play a key role in supporting our Operations teams and Homes to bring the People strategy and experience to life. The Senior HR Business Partner will be a trusted advisor, able to influence functional initiatives so that there is a positive employee experience at the same time as improving the anticipated commercial outcomes. As our Senior HR Business Partner, you'll provide coaching and development for the HR Advisors to support our home managers on leadership and employee development issues with creative and strategic HR value-added recommendations in support of the business goals. You'll be a key member of the team, where you'll enjoy both autonomy to make key decisions as well as support and team collaboration on wider HR projects. We offer our colleagues: Competitive salary and benefits package 25 days holiday (plus Bank Holidays) Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Employee Assistance Programme, occupational health support and wellbeing services What you'll be doing: This is a hands-on and strategic role where you'll: Partner with operational leaders to support and influence people initiatives Lead, coach, and develop a team of two HR Advisors Oversee complex Employee Relations cases and provide expert guidance Support managers in building capability and confidence in people management Drive a positive, high-performance culture aligned to our values Contribute to HR projects and continuous improvement initiatives Build strong relationships across the organisation to elevate the impact of HR You'll be based in our Luton office, with regular travel to our care homes and occasional overnight stays. Could you be part of our team? We are recruiting for a Senior HR Business Partner to join our dynamic team. Applicants will be/have: Experience operating in an HR Business Partnering role Full UK Driving Licence and have access to a car Strong Employee Relations expertise Excellent verbal and written communication and team management skills. A proactive, pragmatic approach to problem-solving & strong decision-making skills. Strong stakeholder relationship building and leadership skills. The ability to influence and build credibility at all levels A care sector background (desirable, not essential) If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Hamberley People: We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
May 01, 2026
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day', and we have an exciting opportunity for a Senior HR Business Partner to play a key role in delivering our people strategy and supporting our growing network of care homes. The Senior HR Business Partner will report to the Head of HR and play a key role in supporting our Operations teams and Homes to bring the People strategy and experience to life. The Senior HR Business Partner will be a trusted advisor, able to influence functional initiatives so that there is a positive employee experience at the same time as improving the anticipated commercial outcomes. As our Senior HR Business Partner, you'll provide coaching and development for the HR Advisors to support our home managers on leadership and employee development issues with creative and strategic HR value-added recommendations in support of the business goals. You'll be a key member of the team, where you'll enjoy both autonomy to make key decisions as well as support and team collaboration on wider HR projects. We offer our colleagues: Competitive salary and benefits package 25 days holiday (plus Bank Holidays) Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Employee Assistance Programme, occupational health support and wellbeing services What you'll be doing: This is a hands-on and strategic role where you'll: Partner with operational leaders to support and influence people initiatives Lead, coach, and develop a team of two HR Advisors Oversee complex Employee Relations cases and provide expert guidance Support managers in building capability and confidence in people management Drive a positive, high-performance culture aligned to our values Contribute to HR projects and continuous improvement initiatives Build strong relationships across the organisation to elevate the impact of HR You'll be based in our Luton office, with regular travel to our care homes and occasional overnight stays. Could you be part of our team? We are recruiting for a Senior HR Business Partner to join our dynamic team. Applicants will be/have: Experience operating in an HR Business Partnering role Full UK Driving Licence and have access to a car Strong Employee Relations expertise Excellent verbal and written communication and team management skills. A proactive, pragmatic approach to problem-solving & strong decision-making skills. Strong stakeholder relationship building and leadership skills. The ability to influence and build credibility at all levels A care sector background (desirable, not essential) If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Hamberley People: We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Content below for Recruitment purposes only Join Our Team as a Retail Store Manager! Location: Epsom Salary: up to £32,500 and commission on top At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion. We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. What's In It for You? Below are some of the many benefits we provide here at EE Significant earning potential through commission, rewards, and incentives. 24/7 access to an online GP for you and your immediate family. Market-leading paid carer's leave. Equalized family leave with 18 weeks full pay and 8 weeks half pay. Huge discounts on EE & BT products, saving you hundreds of pounds annually. Support for your career development. Season Ticket Travel Loan. Volunteering days to give back to your community. Optional Private Healthcare and Dental coverage. About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community. We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you. Join us and be part of a team where you can truly make a difference! This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
May 01, 2026
Full time
Content below for Recruitment purposes only Join Our Team as a Retail Store Manager! Location: Epsom Salary: up to £32,500 and commission on top At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion. We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. What's In It for You? Below are some of the many benefits we provide here at EE Significant earning potential through commission, rewards, and incentives. 24/7 access to an online GP for you and your immediate family. Market-leading paid carer's leave. Equalized family leave with 18 weeks full pay and 8 weeks half pay. Huge discounts on EE & BT products, saving you hundreds of pounds annually. Support for your career development. Season Ticket Travel Loan. Volunteering days to give back to your community. Optional Private Healthcare and Dental coverage. About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community. We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you. Join us and be part of a team where you can truly make a difference! This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
