We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 06, 2026
Contractor
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are currently recruiting on behalf of a local authority for an experienced Revenues & Benefits Officerto join their team on an initial 2-month contract, with the possibility of extension. Youll be responsible for delivering an efficient and accurate Business Rates service, ensuring legislation is applied correctly while supporting customers and internal teams click apply for full job details
May 04, 2026
Contractor
We are currently recruiting on behalf of a local authority for an experienced Revenues & Benefits Officerto join their team on an initial 2-month contract, with the possibility of extension. Youll be responsible for delivering an efficient and accurate Business Rates service, ensuring legislation is applied correctly while supporting customers and internal teams click apply for full job details
Cheltenham Borough Council
Cheltenham, Gloucestershire
Ready to make a real impact in your community? Join Cheltenham Borough Council as a Revenues Officer and help deliver vital services that support residents and businesses. Location: Cheltenham, GL50 9SA Salary: £29,064 to £31,537 per annum (pay award pending wef 1 April 2026) Job Type: Full-Time, Permanent Closing Date: Wednesday 29th April 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Revenues Officer - The Role: We have an exciting opportunity for someone to join our successful Revenues and Benefits Team as a Revenues officer. This is a challenging but rewarding role in a busy environment. The role is varied and the successful candidate will deal with all aspect of the billing and collection of council tax. Revenues Officer - Responsibilities: - Assess liability for council tax and business rates, including discounts, reliefs, and exemptions - Maintain accurate records, update accounts, and ensure bills and correspondence are issued promptly - Identify customers eligible for council tax support and maximise their entitlement - Verify information, trace debtors, and manage recovery cases, including issuing notices and arranging payments - Support court proceedings and attend hearings when required - Handle customer enquiries by phone, in writing, and face to face, providing clear advice and guidance - Liaise with internal teams, external organisations, and government agencies to resolve queries - Assist with support schemes, service improvements, and new initiatives Revenues Officer You will need: - A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE grade C/4 or above, including Maths and English - Experience of working in local authority revenue collection dealing with council tax and/or business rates - Experience in working with customers and managing customer records - Excellent customer service and communication skills - Proficient in Microsoft applications and data processing software - Flexible, resilient and capable of working to deadlines - Good IT skills Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS). - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays). - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours. - A comprehensive programme of learning and development. - Two days (pro rata) paid time off for volunteering. - Enhanced maternity and paternity schemes. - Access to free counselling services. - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan. - A cycle to work scheme. - Low-cost town centre parking. - A commitment to employee wellbeing. Closing Date: Wednesday 29th April 2026 To submit your CV for this exciting Revenues Officer opportunity, click Apply today!
May 04, 2026
Full time
Ready to make a real impact in your community? Join Cheltenham Borough Council as a Revenues Officer and help deliver vital services that support residents and businesses. Location: Cheltenham, GL50 9SA Salary: £29,064 to £31,537 per annum (pay award pending wef 1 April 2026) Job Type: Full-Time, Permanent Closing Date: Wednesday 29th April 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Revenues Officer - The Role: We have an exciting opportunity for someone to join our successful Revenues and Benefits Team as a Revenues officer. This is a challenging but rewarding role in a busy environment. The role is varied and the successful candidate will deal with all aspect of the billing and collection of council tax. Revenues Officer - Responsibilities: - Assess liability for council tax and business rates, including discounts, reliefs, and exemptions - Maintain accurate records, update accounts, and ensure bills and correspondence are issued promptly - Identify customers eligible for council tax support and maximise their entitlement - Verify information, trace debtors, and manage recovery cases, including issuing notices and arranging payments - Support court proceedings and attend hearings when required - Handle customer enquiries by phone, in writing, and face to face, providing clear advice and guidance - Liaise with internal teams, external organisations, and government agencies to resolve queries - Assist with support schemes, service improvements, and new initiatives Revenues Officer You will need: - A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE grade C/4 or above, including Maths and English - Experience of working in local authority revenue collection dealing with council tax and/or business rates - Experience in working with customers and managing customer records - Excellent customer service and communication skills - Proficient in Microsoft applications and data processing software - Flexible, resilient and capable of working to deadlines - Good IT skills Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS). - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays). - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours. - A comprehensive programme of learning and development. - Two days (pro rata) paid time off for volunteering. - Enhanced maternity and paternity schemes. - Access to free counselling services. - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan. - A cycle to work scheme. - Low-cost town centre parking. - A commitment to employee wellbeing. Closing Date: Wednesday 29th April 2026 To submit your CV for this exciting Revenues Officer opportunity, click Apply today!
Elevation Recruitment Group are delighted to be working exclusively and on a retained basis with Crampton & Moore who are a successful independent retail business based in Catcliffe, Rotherham.Established in 1966, Crampton & Moore is a trusted, independent retailer specialising in premium domestic appliances, renowned for combining competitive pricing with genuinely expert service. They have grown from strength to strength, growing their annual revenues by 60% over the last 4 years and and remaining highly profitable. They employ nearly 50 staff with plans to grow the team further so this is an exciting time to join this successful and award-winning retail business. Benefits include: - Generous starting salary Annual leave Company Pension Heavy discounts on products They are currently looking to recruit a Finance Manager into the team which will report straight into the Managing Director. The main purpose of the role is to oversee financial transactions coming through the company accounts, provide analysis and various KPI reporting, manage the month end and year end process and support and motivate the finance team day to day. You will also oversee the payroll function as well as prepare budgets and forecasts. It will be a varied role with duties to include: - Day to day management of a finance team of 5 Preparation of Monthly Management Accounts Provision of various monthly reporting and analysis for the Managing Director Month end closure and monitor reconciliations of sales ledger, purchase ledger and nominals Manage monthly supplier payments . Intercompany reconciliations Process quarterly VAT returns and HMRC PAYE Payments Preparation of year end company accounts Liaising with the auditors to produce all reports required Manage monthly payroll processing (Supported by a payroll officer) Any other duties as reasonably required. Qualifications, Skills & Experience: ACCA/ CIMA/ ACA Qualified (Part Qualified and QBE will also be considered) Good finance systems knowledge and Excel Experience of working in a fast-paced SME Business . Good working knowledge of dealing with financial transactions (AP/AR) Staff leadership experience Resilient Ability to prioritise tasks This is a rare opportunity as the current Finance Manager has been in post for over 11 years and is only leaving the business due to a planned retirement later this year. The successful candidate will therefore have the benefit of a thorough handover to gain the shared knowledge and experience to help truly excel in the role. The company has a fantastic work culture with a friendly and supportive team. They promote collaborative working across departments. If you are interested in this rare and exciting opportunity, please send in your CV today!
May 02, 2026
Full time
Elevation Recruitment Group are delighted to be working exclusively and on a retained basis with Crampton & Moore who are a successful independent retail business based in Catcliffe, Rotherham.Established in 1966, Crampton & Moore is a trusted, independent retailer specialising in premium domestic appliances, renowned for combining competitive pricing with genuinely expert service. They have grown from strength to strength, growing their annual revenues by 60% over the last 4 years and and remaining highly profitable. They employ nearly 50 staff with plans to grow the team further so this is an exciting time to join this successful and award-winning retail business. Benefits include: - Generous starting salary Annual leave Company Pension Heavy discounts on products They are currently looking to recruit a Finance Manager into the team which will report straight into the Managing Director. The main purpose of the role is to oversee financial transactions coming through the company accounts, provide analysis and various KPI reporting, manage the month end and year end process and support and motivate the finance team day to day. You will also oversee the payroll function as well as prepare budgets and forecasts. It will be a varied role with duties to include: - Day to day management of a finance team of 5 Preparation of Monthly Management Accounts Provision of various monthly reporting and analysis for the Managing Director Month end closure and monitor reconciliations of sales ledger, purchase ledger and nominals Manage monthly supplier payments . Intercompany reconciliations Process quarterly VAT returns and HMRC PAYE Payments Preparation of year end company accounts Liaising with the auditors to produce all reports required Manage monthly payroll processing (Supported by a payroll officer) Any other duties as reasonably required. Qualifications, Skills & Experience: ACCA/ CIMA/ ACA Qualified (Part Qualified and QBE will also be considered) Good finance systems knowledge and Excel Experience of working in a fast-paced SME Business . Good working knowledge of dealing with financial transactions (AP/AR) Staff leadership experience Resilient Ability to prioritise tasks This is a rare opportunity as the current Finance Manager has been in post for over 11 years and is only leaving the business due to a planned retirement later this year. The successful candidate will therefore have the benefit of a thorough handover to gain the shared knowledge and experience to help truly excel in the role. The company has a fantastic work culture with a friendly and supportive team. They promote collaborative working across departments. If you are interested in this rare and exciting opportunity, please send in your CV today!
Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste bette r. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store ( DTS ) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Role Purpose This is a high-profile, high-visibility role at a pivotal moment for the business. The Sustainability & Reporting Lead is the senior voice for how Greencore's sustainability performance is measured, verified and communicated. You'll own our annual sustainability reporting, including the sustainability content of the Annual Report and Accounts (ARA), and our submissions to major external bodies including CDP, Sustainalytics, Manufacture2030/Secaro and WRAP. You'll prepare reporting packs for the Executive, attend Board meetings to present progress, and lead the verification of our key disclosures with our independent assurance provider. You'll also be a central figure in our response to incoming European and UK sustainability regulation, including CSRD and UKSRS, which is critical work that will shape how the business grows and develops for years to come. This is a role for someone who wants their work to be visible and consequential, and it gives you the chance to shape how one of the UK's largest food manufacturers approaches sustainability reporting, and how it is understood by key stakeholders, both internally and externally. This role could be based in commuting distance of London or Leeds. Key Accountabilities Lead the delivery of the annual sustainability disclosures and the sustainability section of the Annual Financial Report Lead on framework reporting including CDP, Sustainalytics, UK SRS and WRAP food waste reporting Drive the deployment and delivery of the Transparency Roadmap, our multi-year path through incoming regulation and changing reporting requirements, including CSRD Establish and continuously improve KPI dashboards, supporting the Head of Sustainability and the Chief Sustainability and Corporate Affairs Officer with monthly performance reporting Prepare reporting packs and briefings for the Executive and the Sustainability Committee of the Board Own the verification of key data points for major disclosures, working with our independent assurance provider Provide sustainability input for Board, senior management and customer-facing presentations on our Better Future Plan Analyse business sustainability data to identify trends, risks and opportunities that inform tactical and strategic decision-making Provide data and reporting support to our sustainability plan owners across areas including Energy, Food Waste, Packaging and Healthy and Sustainable Diets Build strong working relationships across business functions to ensure timely, high-quality sustainability data flows into central reporting What we're looking for Essential Demonstrable experience in a similar sustainability reporting role, ideally within food manufacturing, FMCG or retail Strong working knowledge of sustainability reporting frameworks and standards such as CSRD, TCFD and SBTi Track record of leading external disclosure submissions (e.g. CDP, Sustainalytics) Proven experience in sustainability data management-methodologies, analysis, verification and reporting Intermediate to advanced Excel skills, including data analysis and modelling Strong project management, organisational and problem-solving capability Confident communicator, able to translate complex and often uncertain technical information for senior stakeholders up to and including Board level Resilience and flexibility in a fast-paced, dynamic environment Flexibility to travel around the Greencore network as needed High attention to detail and a commitment to accuracy in data that will be externally reported and assured Desirable Experience of preparing for or delivering against new sustainability reporting requirements, such as CSRD Experience working with independent assurance providers on sustainability data Experience supporting sustainability-linked finance reporting Experience navigating organisational integration or post-merger environments Undergraduate degree or higher in a relevant field (e.g. Environmental Science, Food Nutrition, Packaging, Energy) We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. What you'll get in return: Competitive salary and job-related benefits 25 days Holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform If this sounds like you join us, grow with Greencore and be a part of driving our future success.
Apr 30, 2026
Full time
Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste bette r. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store ( DTS ) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Role Purpose This is a high-profile, high-visibility role at a pivotal moment for the business. The Sustainability & Reporting Lead is the senior voice for how Greencore's sustainability performance is measured, verified and communicated. You'll own our annual sustainability reporting, including the sustainability content of the Annual Report and Accounts (ARA), and our submissions to major external bodies including CDP, Sustainalytics, Manufacture2030/Secaro and WRAP. You'll prepare reporting packs for the Executive, attend Board meetings to present progress, and lead the verification of our key disclosures with our independent assurance provider. You'll also be a central figure in our response to incoming European and UK sustainability regulation, including CSRD and UKSRS, which is critical work that will shape how the business grows and develops for years to come. This is a role for someone who wants their work to be visible and consequential, and it gives you the chance to shape how one of the UK's largest food manufacturers approaches sustainability reporting, and how it is understood by key stakeholders, both internally and externally. This role could be based in commuting distance of London or Leeds. Key Accountabilities Lead the delivery of the annual sustainability disclosures and the sustainability section of the Annual Financial Report Lead on framework reporting including CDP, Sustainalytics, UK SRS and WRAP food waste reporting Drive the deployment and delivery of the Transparency Roadmap, our multi-year path through incoming regulation and changing reporting requirements, including CSRD Establish and continuously improve KPI dashboards, supporting the Head of Sustainability and the Chief Sustainability and Corporate Affairs Officer with monthly performance reporting Prepare reporting packs and briefings for the Executive and the Sustainability Committee of the Board Own the verification of key data points for major disclosures, working with our independent assurance provider Provide sustainability input for Board, senior management and customer-facing presentations on our Better Future Plan Analyse business sustainability data to identify trends, risks and opportunities that inform tactical and strategic decision-making Provide data and reporting support to our sustainability plan owners across areas including Energy, Food Waste, Packaging and Healthy and Sustainable Diets Build strong working relationships across business functions to ensure timely, high-quality sustainability data flows into central reporting What we're looking for Essential Demonstrable experience in a similar sustainability reporting role, ideally within food manufacturing, FMCG or retail Strong working knowledge of sustainability reporting frameworks and standards such as CSRD, TCFD and SBTi Track record of leading external disclosure submissions (e.g. CDP, Sustainalytics) Proven experience in sustainability data management-methodologies, analysis, verification and reporting Intermediate to advanced Excel skills, including data analysis and modelling Strong project management, organisational and problem-solving capability Confident communicator, able to translate complex and often uncertain technical information for senior stakeholders up to and including Board level Resilience and flexibility in a fast-paced, dynamic environment Flexibility to travel around the Greencore network as needed High attention to detail and a commitment to accuracy in data that will be externally reported and assured Desirable Experience of preparing for or delivering against new sustainability reporting requirements, such as CSRD Experience working with independent assurance providers on sustainability data Experience supporting sustainability-linked finance reporting Experience navigating organisational integration or post-merger environments Undergraduate degree or higher in a relevant field (e.g. Environmental Science, Food Nutrition, Packaging, Energy) We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. What you'll get in return: Competitive salary and job-related benefits 25 days Holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform If this sounds like you join us, grow with Greencore and be a part of driving our future success.
Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Oct 08, 2025
Seasonal
Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Support Worker - Supported Living / Mental Health - £26.9k to £28.8k + allowances + excellent benefits - SE London / Catford This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £26.9k, reviewed to £28.8k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South East London / Catford REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients/caseloads at a time. Must be living in UK, with full rights to work in the UK (No Sponsorship available). Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a supported living environment. Great administration and organisation skills. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.
Oct 06, 2025
Full time
Support Worker - Supported Living / Mental Health - £26.9k to £28.8k + allowances + excellent benefits - SE London / Catford This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £26.9k, reviewed to £28.8k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South East London / Catford REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients/caseloads at a time. Must be living in UK, with full rights to work in the UK (No Sponsorship available). Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a supported living environment. Great administration and organisation skills. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Bristol we are the UK's leading producer of Chilled Sauces & Soups! From our site we supply over 37% of the UKs chilled sauces and 20% of the country's chilled soups to both Sainsburys & Asda. What you'll be doing As Technical Officer you will report to the Technical Services Manager, you will be responsible for completing KPI reports for Greencore and our customers, investigating and replying to customer complaints/queries, and providing support to the wider Technical team We are looking for a candidate with good attention to detail, enthusiasm, and an eagerness to learn! Good written communication skills are essential as you will be responsible for corresponding directly with customers. You will also be responsible for making sure customer/Greencore KPI reports and trending work are completed to a high standard and by the required deadline so good organisation and excel skills are also required. What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Previous Technical experience is desirable, but not essential, as training will be provided Strong computer skills, particularly with excel. Effective planning and organising Attention to detail Excellent timekeeping skills Excellent communication skills, both written and verbal Ability to work on own initiative Ability to problem solve If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Oct 02, 2025
Full time
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Bristol we are the UK's leading producer of Chilled Sauces & Soups! From our site we supply over 37% of the UKs chilled sauces and 20% of the country's chilled soups to both Sainsburys & Asda. What you'll be doing As Technical Officer you will report to the Technical Services Manager, you will be responsible for completing KPI reports for Greencore and our customers, investigating and replying to customer complaints/queries, and providing support to the wider Technical team We are looking for a candidate with good attention to detail, enthusiasm, and an eagerness to learn! Good written communication skills are essential as you will be responsible for corresponding directly with customers. You will also be responsible for making sure customer/Greencore KPI reports and trending work are completed to a high standard and by the required deadline so good organisation and excel skills are also required. What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Previous Technical experience is desirable, but not essential, as training will be provided Strong computer skills, particularly with excel. Effective planning and organising Attention to detail Excellent timekeeping skills Excellent communication skills, both written and verbal Ability to work on own initiative Ability to problem solve If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Bristol we are the UK's leading producer of Chilled Sauces & Soups! From our site we supply over 37% of the UKs chilled sauces and 20% of the country's chilled soups to both Sainsburys & Asda. What you'll be doing As Technical Officer you will report to the Technical Services Manager, you will be responsible for completing KPI reports for Greencore and our customers, investigating and replying to customer complaints/queries, and providing support to the wider Technical team We are looking for a candidate with good attention to detail, enthusiasm, and an eagerness to learn! Good written communication skills are essential as you will be responsible for corresponding directly with customers. You will also be responsible for making sure customer/Greencore KPI reports and trending work are completed to a high standard and by the required deadline so good organisation and excel skills are also required. What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Previous Technical experience is desirable, but not essential, as training will be provided Strong computer skills, particularly with excel. Effective planning and organising Attention to detail Excellent timekeeping skills Excellent communication skills, both written and verbal Ability to work on own initiative Ability to problem solve If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Oct 01, 2025
Full time
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Bristol we are the UK's leading producer of Chilled Sauces & Soups! From our site we supply over 37% of the UKs chilled sauces and 20% of the country's chilled soups to both Sainsburys & Asda. What you'll be doing As Technical Officer you will report to the Technical Services Manager, you will be responsible for completing KPI reports for Greencore and our customers, investigating and replying to customer complaints/queries, and providing support to the wider Technical team We are looking for a candidate with good attention to detail, enthusiasm, and an eagerness to learn! Good written communication skills are essential as you will be responsible for corresponding directly with customers. You will also be responsible for making sure customer/Greencore KPI reports and trending work are completed to a high standard and by the required deadline so good organisation and excel skills are also required. What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Previous Technical experience is desirable, but not essential, as training will be provided Strong computer skills, particularly with excel. Effective planning and organising Attention to detail Excellent timekeeping skills Excellent communication skills, both written and verbal Ability to work on own initiative Ability to problem solve If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
